SATO DR300 User Manual

BARCODE PRINTER

DR300

OPERATOR MANUAL

SATO ASIA PACIFIC PTE. LTD.

438A ALEXANDRA ROAD

#05-01/02 ALEXANDRA TECHNOPARK

SINGAPORE 119967

Tel: [phone]

Fax: [phone]

Sales Hotline: [phone]

Service Hotline: [phone]

Email: [e-mail]

Website: www.satoworldwide.com

Copyright 2003

SATO Asia Pacific Pte. Ltd.

Warning : This equipment complies with the requirements in Part 15 of FCC rules for a
Class A computing device. Operation of this equipment in a residential area may cause
unacceptable interference to radio and television reception requiring the operator to take
whatever steps necessary to correct the interference.

All rights reserved. No part of this document may be reproduced or issued to third

parties in any form whatsoever without the express permission of SATO Asia Pacific
Pte. Ltd. The materials in this document are provided for general information and
are subjected to change without prior notice. SATO Asia Pacific Pte. Ltd. assumes

no responsibilities for any errors that may appear.

SAP/DR300/OperatorManual/Aug03/01

DR300 Operator Manual

Table of Contents

TABLE OF CONTENTS

Chapter 1 Installation and Handling Instruction ……………………….... 4

Place of Installation ………………………………………………………. 4
Power Supply …………………………………………………………….. 4

Chapter 2 Unpacking ……………………………………………………….. 5

Unpacking ………………………………………………………………… 5
Unpacking - Touch Screen (Optional Item) ……………………………… 6
Accessories Checklist …………………………………………………….. 7

Chapter 3 Name of Parts ……………………………………………………. 8

Name of Parts …………………………………………………………….. 8
Touch Screen / Keypad …………………………………………………… 9
Operation Panel Unit ……………………………………………………... 9
Card Cover Unit ………………………………………………………….. 10
Back Panel Unit ………………………………………………………….. 10

Chapter 4 Setting of Label and Carbon Ribbon ………………………….. 11

Setting Paper ……………………………………………………………... 11
Setting Rolled Paper ……………………………………………………… 11
Setting Large Diameter Rolled Paper ……………………………………. 14
Setting Carbon Ribbon …………………………………………………… 15
Pitch Sensor Adjustment …………………………………………………. 17
Setting Rolled Paper with Optional Accessories ………………………… 19
Dispenser Option …….…………………………………………… 19
Cutter Option..……………………………………………………. 21
Cut Position Adjustment …………………………………………. 22
Cutter Replacement ………………………………………………. 23
Stacker Option .…………………………………………………… 23

Chapter 5 Power Supply ……………………………………………………. 26

Setting Power Supply …………………………………………………….. 26
Supply Power …………………………………………………………….. 26
Switch off Power Supply …………………………………………………. 26
Simple Troubleshooting ………………………………………………….. 27

Chapter 6 Daily Maintenance ………………………………………………. 30

Daily Maintenance ……………………………………………………….. 30
Cleaning Method for Printer Parts ………………………………………… 31

Chapter 7 Optional PC Card ..……………………………………………… 33

PC Cards ………………………………………………………………….. 33
Memory Card Battery Installation / Exchange …………………………… 34

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DR300 Operator Manual

Table of Contents

Chapter 8 Operation Panel …………………………………………………. 36

Operation Overview ……………………………………………………… 36
Normal Mode …………………………………………………………….. 36
User Mode ………………………………………………………………… 37
Perform Test Printing …………………………………………………….. 38
“L” Selection for Large Label Size Paper ………………………………... 38
Setting Default Value …………………………………………………….. 39
Setting Service Mode (Default & Service Mode) ………………………… 39
Setting Non-Standard Protocode …………………………………………. 42
Currency Font Setting ……………………………………………………. 44
Factory Mode …………………………………………………………….. 45

Chapter 9 Online Programming …………………………………………… 46

Command Syntax ………………………………………………………… 46
Command ………………………………………………………… 46

Command Construction Rule ....………………………………………….. 46

Basic Construction Contents ……………………………………… 46
Command Specification ………………………………………………….. 47
Command Summary ……………………………………………… 47
Initial Designation Command ……………………………………. 47
End Designation Command ……………………………………… 47
Media Parameter Transmission ………………………………….. 48
Field Parameter Transmission …………………………………… 49
Online Mode Field Parameter Summary ………………………… 50
Field Data Transmission …………………………………………. 53
Graphic Data Transmission ……………………………………… 54
Data ID Transmission ……………………………………………. 54
Normal, Calendar, True Type Field ……………………………... 55
Print Designation ………………………………………… 55
Input Check Designation (Normal) ………………………. 56
Sequential Numbering ……………………………………. 56
Calendar Field …………………………………………….. 57
Bar Code Field ……………………………………………………. 58
Bar Code Designation ……………………………………. 58
Input Check Designation (Bar Code) …………………….. 59
Line/Box Field Transmission …………………………………….. 59
Graphic Field Transmission ………………………………………. 60
Reverse Field Transmission ………………………………………. 60

Custom-designed Character Registration Transmission ………..... 61

2D Bar Code Field Designation ………………………………………….. 62
PDF417 Code …………………………………………………………….. 63
Data Code ………………………………………………………………… 64
VeriCode …………………………………………………………………. 65

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DR300 Operator Manual

Table of Contents

QR Code ………………………………………………………………… 67
Maxi Code ………………………………………………………………. 68
2D Bar Code Command ………………………………………………… 69
QR Code Command …………………………………………………….. 70
QR Data Size Table (Module-2) ………………………………………... 71
Maxi Code Command ……………………………………………..……. 75

Chapter 10 Serial Interface ………………………………………………….. 76

Serial Interface …………………………………………………………… 76
Interface Specifications ………………………………………….. 76
Ready/Busy ……………………………………………………………… 77
Cable Connection ………………………………………………… 77
Input/Output Signal Explanation ………………………………… 77
XON/XOFF ……………………………………………………………… 78
Cable Connection ………………………………………………… 78
Input/Output Signal Explanation ………………………………… 79
Status 3 Protocol …………………………………………………………. 79
Status Transmission ……………………………………………………… 80
Status Request Command ……………………………………….. 80
Cancel Request Command ………………………………………. 81
Print Command …………………………………………………... 81
Return Sequence …………………………………………………………. 82

Cancel Demanding Command ………………………………………….... 83

Reference Flow Chart …………………………………………………….. 84

Appendix A Basic Specification ………………………………………………. 85

DR300 General Specifications …………………………………………… 85
Labels & Carbon Ribbon Specification ………………………….. 86
Operating Environment Condition ………………………………. 86
DR300 Software Specification …………………………………... 87
Printer Main Body Operation Unit ………………………………. 88
DIP-Switch Setting ………………………………………………………. 88
Dip-Switch Setting ……………………………………………….. 88
DIPSW 1 …………………………………………………………. 88
DIPSW 2 ………………………………………………………….. 89
DIPSW 3 ………………………………………………………….. 90

Appendix B Character Code Table ………………………………………….. 91

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DR300 Operator Manual

Chapter 1 - Installation and Handling Instruction

CHAPTER 1

Installation and Handling Instruction

Installation and Operation Instruction

Place of Installation

• Place on level surface

• Avoid vibration

• Avoid high temperature and humidity

• Avoid dusty environment

Power Supply

• AC220/240V power supply is needed

• Supply electricity from main power supply

• Three pin earthed power lead is required

• A maximum of 3 amp fuse link is recommended

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DR300 Operator Manual

CHAPTER 2

Unpacking - Printer Unit

Remove the equipment from the carton box.

Chapter 2 - Unpacking

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DR300 Operator Manual

Unpacking - Touch Screen (Optional Item)

Remove touch screen from the carton box.

Chapter 2 - Unpacking

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DR300 Operator Manual

Chapter 2 - Unpacking

Accessories Checklist

When the box is opened, confirm if the following accessories are included. If anything is
found missing, contact the sales outlet of the dealer from where you purchased.

Cleaning
Sheet

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DR300 Operator Manual

Sliding Guide

Aligns Label

Card Cover

PC card slot, DIP-switch and
Adjustable Variable Resistor
(VR) can be found when the
card cover is opened

Chapter 3 - Name of Parts

CHAPTER 3

Names of Parts

Printer cover

Power Switch

Push - side for Power on
Push 0 side for Power off

Fuse

Fuse blows off to
protect the equipment
from unstable power
supply surge

AC Input Power Terminal
(Power Connector)

Supplies power to the
equipment by inserting the
power cable

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DR300 Operator Manual

Chapter 3 - Name of Parts

Touch Screen / Keypad

The touch screen is connected to printer main body with a cable.

Operational Panel Unit

Displays operation message and error message

Display

STATUS

Displays status of printer
Green: Printing and data communication are enabled
Red: Error occurred
No Light: Printing and data communication prohibited

LINE

Line Key: Switch Start/Stop
printing and switch ON/OFF data
transmission

 Display error and operation message.
 Display will be de-activated when

Touch Screen is connected.

FEED

Feed key: Feeds Label

• Press FEED key to align label to

correct position after changing
new label roll

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DR300 Operator Manual

Card Cover Unit

Back Panel Unit

Chapter 3 - Name of Parts

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DR300 Operator Manual

Chapter 4 - Setting of Label and Carbon Ribbon

CHAPTER 4

Setting of Label and Carbon Ribbon

Setting Paper

The use of SATO recommended labels for this equipment is essential.

Rolled Label

Setting Rolled Paper

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DR300 Operator Manual

Chapter 4 - Setting of Label and Carbon Ribbon

• To open thermal head, turn Head Lock Lever in the direction of the arrow.

• Pass paper underneath the Pitch Sensor and Guide Shaft.

• Lightly push the entire paper against the Paper Guide designated position as

shown in the picture below.

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DR300 Operator Manual

Chapter 4 - Setting of Label and Carbon Ribbon

• Adjust the Sliding Guide until it touches the label.

• Close the thermal head by turning the Head Lock Lever to the opposite direction

of the arrow.

• Close cover.

NOTE

For thermal transfer mode, ensure ribbon is correctly installed.

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DR300 Operator Manual

Chapter 4 - Setting of Label and Carbon Ribbon

Setting Large Diameter Rolled Label

Setting Large Diameter Rolled Paper.

• Remove right half of the cover fastened with Snap Rivets.

• Pull out 3 Snap Rivets on the Cover by pushing their centre with finger.

• Alter set position of the Label Holder.

• Alter position of Set Screw.

• Insert Guide Plate in label supply component and Rolled Label Guide.

• Set Large Diameter Rolled Paper.

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DR300 Operator Manual

Chapter 4 - Setting of Label and Carbon Ribbon

Setting Carbon Ribbon

Only SATO carbon ribbons are recommended for the use on this printer.

• Open Cover while power is OFF.

• Open thermal head.

• Turn Head Lock Lever in the direction of the arrow.

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DR300 Operator Manual

• Insert Carbon Ribbon fully into the Ribbon Unwinder Unit. (Caution on

direction of unwinding)

• Set Ribbon Core on Ribbon Rewinding Unit.

• Pass Carbon Ribbon from Ribbon Unwinder Unit to Ribbon Rewinding Unit

underneath the thermal print head. Fix Carbon Ribbon Core with tape, etc.
and wind several times in the direction of the arrow. Confirm carbon ribbon
is set as the drawing on the left side by viewing from its side.

Chapter 4 - Setting Label and Carbon Ribbon

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DR300 Operator Manual

y

• By turning the Head Lock Lever to the direction of the arrow, close the

thermal head.

• Close Cover.

Chapter 4 - Setting of Label and Carbon Ribbon

Take caution not to trap

our finger when closing the

cover

Pitch Sensor Adjustment

• Open Cover when power is OFF.

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DR300 Operator Manual

• Pitch sensor adjustment
Slide pitch sensor to locate centre hole.
This needs to be done when using tickets/tags with through punch hole
only.

Chapter 4 - Setting of Label and carbon Ribbon

• Turn Head Lock Lever to the direction of the arrow, close thermal head

and close cover.

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DR300 Operator Manual

Chapter 4 - Setting of Label and Carbon Ribbon

Setting Rolled Paper with Optional Accessories

Dispenser Option

Dispenser Option should only be fitted by qualified SATO staff

Setting Label

• Open Cover

• Set Label

• Open thermal head by raising Head Lock Lever

• Pull up Pressure Bracket of dispenser unit once, then pull down.

• Set label

• When setting label on dispense unit, peel 3 to 4 labels from backing paper

and pass the backing paper under the Pressure Bracket as shown below.

• Lock the print head after label is set, then close the Pressure Bracket.

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DR300 Operator Manual

Chapter 4 - Setting of Label and Carbon Ribbon

• Close Cover.

Stop Position Adjustment

The correct stop position for dispense mode is the position where label is 2-3mm on
backing paper. Adjust OFFSET (VR) to obtain correct stop position.

• There may be cases when the dispenser does not function properly due to the

thickness of the labels used.

• Printing accuracy at peeling is V (Vertical) direction ± 1.5 mm, label size

direction ± 1.0mm.

• Dispenser unit is effective for label pitch 25-181mm. However, label size

limitation may vary with application conditions.

• Labels over 100mm may curl at dispense due to the nature of the material.

There is no remedy for this.

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DR300 Operator Manual

Chapter 4 - Setting of Label and Carbon Ribbon

Cutter Option

Cutter should only be fitted by qualified SATO staff

Paper Set Position

• Open Cover

• Set label

• Open thermal head by raising Head Lock Lever

• Set the tip of the label on Platen Roller

• Open thermal head

• Close Cover

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DR300 Operator Manual

Chapter 4 - Setting of Label and Carbon Ribbon

Cut Position Adjustment

Cutting of Label

The correct cutting position is at the label gap.

Adjust “OFFSET” VR to obtain the correct position. Cutting onto the label must be
avoided because the glue that accumulates on the blade will affect cutter sharpness.

Cutting Paper with Perforation

As for paper with perforation, ± 1mm from perforation is the non-cut area. Adjust
“OFFSET” VR to obtain correct cut position.

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DR300 Operator Manual

Chapter 4 - Setting of Label and Carbon Ribbon

Cutter Replacement

Replace cutter unit when blade becomes blunt and cut edges are rough. (Please contact
the sales outlet where you purchase the DR300.)

• Paper thickness 0.1 mm – 0.26 mm

• Accuracy of cuts is ± 1.5 mm

• Paper pitch 25 – 181 mm

• ± 1 mm from perforation is non-cut area

Stacker Option

Stacker

• Set Stacker in front of the cover of the printer main body as shown in the

following drawing.

• Attach the stacker to the front cover of the printer main body as shown in the

arrow direction.

Stacker

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DR300 Operator Manual

Chapter 4 - Setting of Label and Carbon Ribbon

Basic Usage of Stacker

• First adjust the scale position (inclination of bottom plate) corresponding to the

size of paper by loosening the stacker screw.

• Adjust the according to the label pitch for a good collecting position.

• The number of sheets that can be stacked varies with the scale position and paper

thickness.

Stack Position Adjustment, Standard Pitch Tag
(Tag with pitch greater than 40mm)

• Set stacker scale in between from [Standard pitch] to [Large pitch].

• Determine Tag Guide position by matching with the size of tag to be cut.

Tag Guide Set Position

When setting Tag Guide, set it with space of approximately 3mm on printer main body
side and approximately 3mm on side of Tag as shown in the following drawing.

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DR300 Operator Manual

Chapter 4 - Setting of Label and Carbon Ribbon

Stack Position Adjustment, Small Tag (Less than 35mm)

• Set Stacker scale in between from [Standard pitch] to [Small pitch].

• Set Guide Plate to stacker as shown in the following drawing. This Guide Plate

prevents overturning when small pitch tag is issued.

• Determine Tag Guide position by matching to the size of tag to be cut.

Tag Guide Position

When setting Tag Guide, set it with space of approximately 3mm on printer main body
side and approximately 3mm on side of Tag as shown in the following drawing.

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DR300 Operator Manual

CHAPTER 5

Power Supply

Setting Power Supply

Plug in power cable to main body socket then the outlet socket.

Supply Power

Turn power switch on. Push the switch on the side labelled [-].

Chapter 5 - Power Supply

When the power is switched on, initial startup message [Manual Print Mode] is displayed
on the touch screen.

Switch off Power Switch

The following must be done before power off:

• Confirm printer is not in action (idling).

• Stop or pause any printing process before power off.

Do not operate power switch or plug in / out power cable with wet hands to avoid
electrocution.

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DR300 Operator Manual

Chapter 5 - Power Supply

Simple Troubleshooting

Confirm the following items when operation of this equipment failed even though power
supply is switched on.

Nothing is shown on the display

Check Point Remedy

1. Is the power cable firmly plugged

into the power outlet?

2. Is the power cable firmly plugged

into the equipment?

Plug power cable again into the outlet
firmly.
Plug power cable again into the power
connector on the main body firmly.

3. Is the power cable damaged? Replace power cable.

4. Is the fuse on the main body blown? Check the fuse at the right side of main

body. If it is blown, replace with
equivalent fuse.
If it blows again after it is replaced, contact
SATO service engineer.
*Please ensure printer is disconnected from
the mains before exchanging fuse.

5. Is there current supplied to the

equipment?

Check power source for power supply
outlet. If there is no problem with the
power source, check the electricity supply
of the building.
Check for any power shut down.

6. Is the power source fuse or the

Contact the building maintenance office.
circuit breaker for the building
blown or tripped?

• Do not operate power switch or plug in / out power cable with wet hands to avoid

electrocution.

• Disconnect printer from mains before cleaning.

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