This guide provides you with the information you
need to get started. For more information and
additional support, please visit
www.t-mobile.com/support/ where you can:
● Register at my.t-mobile.com/ to manage your
account and change your rate plan.
● Review your device’s User Manual and
troubleshooting FAQs.
● View the latest troubleshooting solutions in
the Support Forums or ask a question of
your own.
Access account information from:
1. From the Home screen, tap Appsg T-Mobile My Account.
2. If prompted, follow the on-screen information
for support and what’s new in the app.
3. Choose from an available category such as:
Account Info, Device Support, Notifications,
and others.
Note: Devices and software are constantly
evolving—the screen images and icons you
see here are for reference only.
3
Service
If you are a new T-Mobile® customer and your
service has not yet been activated, call Customer
Care at 1-800-937-8997 and a T-Mobile Activations
representative will assist you.
You will need the following information when
activating service :
● Your Service Agreement and the agent code
on your Agreement
● Your name, home address, home phone
number, and billing address
Note: For business and government accounts,
please provide the name of the
organization, the address, and the tax ID.
● Your Social Security number, current driver’s
license number, and date of birth for credit
check purposes
● Your choice of T-Mobile rate plan and
services (see www.t-mobile.com for the latest
plan information)
● SIM serial number and IMEI number (located
on the box barcode label)
Note: Service or use is your agreement to
T-Mobile’s Terms and Conditions. T-Mobile
requires ARBITRATION of disputes UNLESS
YOU OPT OUT WITHIN 30 DAYS OF
ACTIVATION. See T-Mobile’s Terms and
Conditions for details at ww w.T-Mobile.com/
terms-conditions.
4
Device Functions
Headset Jack
Power/Lock Key
Volume Key
Front Camera
microSD™
Card Slot
FPO
Back
Home/Fingerprint
Scanner
Recent Apps
SIM Card
Slot
5
Flash
Rear camera
IR Blaster
S Pen
FPO
USB/Charger Port
6
Setting Up Your Device
Caution! Do not attempt to remove the back cover
Step 1. Install the SIM
as it cannot be removed.
1. Hold the device securely.
2. Use the SIM/SD card removal tool that came
with your phone to open the SIM card tray.
3. Carefully place the new SIM card into the
tray with the logo facing up.
4. Gently push the tray into the slot.
FPO
7
Step 2. Install the optional microSD card
1. Hold the device securely.
2. Use the SIM/SD card removal tool that came
with your device to open the SD card tray.
3. Carefully place the new SD card into the
tray with the logo facing up.
4. Gently push the tray into the slot
FPO
8
Step 3. Charging the Device
● Before turning on your device, charge it fully.
Be sure to use the charger that came with
the device.
FPO
Warning! Please use only an approved charging
accessory to charge your dev ice.
Improper handling of the charging port,
ane the use of an incompatible charger,
may cause damage to your device and
void the warranty.
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