Samsung SM-A013F, SM-A013FDS, SM-A013G, SM-A013DS, SM-M013F User Manual

USER MANUAL

SM-A013F

SM-A013F/DS

SM-A013G

SM-A013G/DS

SM-M013F

SM-M013F/DS

English. 06/2020. Rev.1.0

www.samsung.com

Table of Contents

	Basics		Apps and features
	4	Read me first	36	Installing or uninstalling apps
	6	Device overheating situations and	38	Phone
		solutions	42	Contacts
	9	Device layout and functions
			46	Messages
	13	Battery
			49	Internet
	15	SIM or USIM card (nano-SIM card)
			50	Camera
	17	Memory card (microSD card)
			56	Gallery
	20	Turning the device on and off
			58	Calendar
	21	Initial setup
			60	Samsung Max
	21	Samsung account
			61	Radio
	23	Understanding the screen
			62	Clock
	32	Notification panel
			63	Calculator
	34	Entering text
			64	Sharing content
			64	Google apps

2

Table of Contents

Settings	Appendix
66 Introduction	85 Troubleshooting

66Connections 67 Wi-Fi

69 Bluetooth

71 Data saver

71 Mobile Hotspot and Tethering

72SIM card manager (dual SIM models)

73More connection settings 74 Sounds and vibration

74 Apps and notifications

75 Display

75Screensaver

76 Lock screen and security

77Smart Lock 77 Privacy

78 Location

78 Accounts

78 Google

79 Digital Wellbeing & parental controls

79Your Digital Wellbeing tools 80 Smart Manager

82 Accessibility

83 User manual

83 System

84Adding device languages

84Gestures

3

Basics

Read me first

Please read this manual before using the device to ensure safe and proper use.

•Descriptions are based on the device’s default settings.

•Some content may differ from your device depending on the region, service provider, model specifications, or device’s software.

•Content (high quality content) that requires high CPU and RAM usage will affect the overall performance of the device. Apps related to the content may not work properly depending on the device’s specifications and the environment that it is used in.

•Samsung is not liable for performance issues caused by apps supplied by providers other than Samsung.

•Samsung is not liable for performance issues or incompatibilities caused by edited registry settings or modified operating system software. Attempting to customise the operating system may cause the device or apps to work improperly.

•Software, sound sources, wallpapers, images, and other media provided with this device are licensed for limited use. Extracting and using these materials for commercial or other purposes is an infringement of copyright laws. Users are entirely responsible for illegal use of media.

•You may incur additional charges for data services, such as messaging, uploading and downloading, auto-syncing, or using location services depending on your data plan. For large data transfers, it is recommended to use the Wi-Fi feature.

•Default apps that come with the device are subject to updates and may no longer be supported without prior notice. If you have questions about an app provided with the device, contact a Samsung Service Centre. For user-installed apps, contact service providers.

•Modifying the device’s operating system or installing softwares from unofficial sources may result in device malfunctions and data corruption or loss. These actions are violations of your Samsung licence agreement and will void your warranty.

4

Basics

•Depending on the region or service provider, a screen protector is attached for protection during production and distribution. Damage to the attached screen protector is not covered by the warranty.

•You can see the touchscreen clearly even in strong outdoor sunlight by automatically adjusting the contrast range based on the surrounding environment. Due to the nature of the product, displaying fixed graphics for extended periods may result in afterimages (screen burn-in) or ghosting.

–It is recommended not to use fixed graphics on part or all of the touchscreen for extended periods and turn off the touchscreen when not using the device.

–You can set the touchscreen to turn off automatically when you are not using it. Launch the Settings app, tap Display →Screen timeout, and then select the length of time you want the device to wait before turning off the touchscreen.

–To set the touchscreen to automatically adjust its brightness based on the surrounding environment, launch the Settings app, tap Display, and then tap the Auto brightness switch to activate it.

•Depending on the region or model, some devices are required to receive approval from the Federal Communications Commission (FCC).

If your device is approved by the FCC, you can view the FCC ID of the device. To view the FCC ID, launch the Settings app and tap System →About phone →Status. If your

device does not have an FCC ID, it means that the device has not been authorised for sale in the U.S. or its territories and may only be brought to the U.S. for the owner’s personal use.

•Depending on the region, you can view the regulatory information on the device. To view the information, launch the Settings app and tap System →About phone → Regulatory information.

Instructional icons

Warning: situations that could cause injury to yourself or others

Caution: situations that could cause damage to your device or other equipment

Notice: notes, usage tips, or additional information

5

Basics

Device overheating situations and solutions

When the device heats up while charging the battery

While charging, the device and the charger may become hot. During wireless charging or fast charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or performance and is in the device’s normal range of operation. If the battery becomes too hot, the charging speed may decrease or the charger may stop charging.

Do the following when the device heats up:

•Disconnect the charger from the device and close any running apps. Wait for the device to cool down and then begin charging the device again.

•If the lower part of the device overheats, it could be because the connected USB cable is damaged. Replace the damaged USB cable with a new Samsung-approved one.

•When using a wireless charger, do not place foreign materials, such as metal objects, magnets, and magnetic stripe cards, between the device and the wireless charger.

The wireless charging or fast charging feature is only available on supported models.

6

Basics

When the device heats up during use

When you use features or apps that require more power or use them for extended periods, your device may temporarily heat up due to increased battery consumption. Close any running apps and do not use the device for a while.

The following are examples of situations in which the device may overheat. Depending on the functions and apps you use, these examples may not apply to your model.

•During the initial setup after purchase or when restoring data

•When downloading large files

•When using apps that require more power or using apps for extended periods

–When playing high-quality games for extended periods

–When recording videos for extended periods

–When streaming videos while using the maximum brightness setting

–When connecting to a TV

•While multitasking (or, when running many apps in the background)

–When using Multi window

–When updating or installing apps while recording videos

–When downloading large files during a video call

–When recording videos while using a navigation app

•When using large amount of data for syncing with the cloud, email, or other accounts

•When using a navigation app in a car while the device is placed in direct sunlight

•When using the mobile hotspot and tethering feature

•When using the device in areas with weak signals or no reception

•When charging the battery with a damaged USB cable

•When the device’s multipurpose jack is damaged or exposed to foreign materials, such as liquid, dust, metal powder, and pencil lead

•When you are roaming

7

Basics

Do the following when the device heats up:

•Keep the device updated with the latest software.

•Conflicts between running apps may cause the device to heat up. Restart the device.

•Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.

•Close apps that increase battery consumption or that run in the background when not in use.

•Delete unnecessary files or unused apps.

•Decrease the screen brightness.

•If the device overheats or feels hot for a prolonged period, do not use it for a while. If the device continues to overheat, contact a Samsung Service Centre.

Precautions for device overheating

If you begin to feel uncomfortable due to the device overheating, stop using the device.

When the device heats up, the features and performance may be limited or the device may turn off to cool down. The feature is only available on supported models.

•If the device overheats and reaches a certain temperature, a warning message will appear to prevent device failure, skin irritations and damages, and battery leakage. To lower the device’s temperature, the screen brightness and the performance speed will be limited and battery charging will stop. Running apps will be closed and all calling and other features will be limited, except for emergency calls, until the device cools down.

•If the second message appears due to a further increase of the device’s temperature, the device will turn off. Do not use the device until the device’s temperature drops below the specified level. If the second warning message appears during an emergency call, the call will not be disconnected by a forced shut down.

8

Basics

Precautions for operating environment

Your device may heat up due to the environment in the following conditions. Use caution to avoid shortening the battery’s lifespan, damaging the device, or causing a fire.

•Do not store your device in very cold or very hot temperatures.

•Do not expose your device to direct sunlight for extended periods.

•Do not use or store your device for extended periods in very hot areas, such as inside a car in the summertime.

•Do not place the device in any areas that may overheat, such as on an electric heating mat.

•Do not store your device near or in heaters, microwaves, hot cooking equipment, or high pressure containers.

•Do not use a cable whose covering is peeled off or damaged, and do not use any charger or battery that is damaged or malfunctioning.

Device layout and functions

Package contents

Refer to the quick start guide for package contents.

•The items supplied with the device and any available accessories may vary depending on the region or service provider.

•The supplied items are designed only for this device and may not be compatible with other devices.

•Appearances and specifications are subject to change without prior notice.

•You can purchase additional accessories from your local Samsung retailer. Make sure they are compatible with the device before purchase.

•Use only Samsung-approved accessories. Using unapproved accessories may cause the performance problems and malfunctions that are not covered by the warranty.

•Availability of all accessories is subject to change depending entirely on manufacturing companies. For more information about available accessories, refer to the Samsung website.

9

Basics

Device layout

Front camera	Speaker
SIM card / Memory card tray	Volume key
	Power key
Touchscreen

Multipurpose jack

GPS antenna

Rear camera

Flash

Main antenna

SpeakerEarphone jack

Microphone

10

Basics

• When using the speakers, such as when playing media files or using speakerphone, do not place the device close to your ears.

•Be careful not to expose the camera lens to a strong light source, such as direct sunlight. If the camera lens is exposed to a strong light source, such as direct sunlight, the camera image sensor may be damaged. A damaged image sensor is irreparable and will cause dots or spots in pictures.

•If you use the device with its glass or acrylic body broken, there may be a risk of injury. Use the device only after it has been repaired at a Samsung Service Centre.

•If dust or foreign materials enter the microphone, speaker, or receiver, the device’s sound may become quiet or certain features may not work. If you attempt to remove the dust or foreign materials with a sharp object, the device may be damaged and its appearance may be affected.

•Connectivity problems and battery drain may occur in the following situations:

–If you attach metallic stickers on the antenna area of the device

–If you attach a device cover made with metallic material to the device

–If you cover the device’s antenna area with your hands or other objects while using certain features, such as calls or the mobile data connection

•Using a Samsung-approved screen protector is recommended. Unapproved screen protectors may cause the sensors to malfunction.

•Do not allow water to contact the touchscreen. The touchscreen may malfunction in humid conditions or when exposed to water.

11

Basics

Hard keys

Volume key

Power key

	Key	Function
	Power key	•	Press and hold to turn the device on or off.
		•	Press to turn on or lock the screen.
	Volume key	•	Press to adjust the device volume.

Soft buttons

Recents button

Back button

Home button

When you turn on the screen, the soft buttons will appear at the bottom of the screen. The soft buttons are set to the Recents button, Home button, and Back button by default. Refer to Navigation bar (soft buttons) for more information.

12

Basics

Battery

Charging the battery

Charge the battery before using it for the first time or when it has been unused for extended periods.

Use only Samsung-approved battery, charger, and cable specifically designed for your device. Incompatible battery, charger, and cable can cause serious injuries or damage to your device.

Connecting the charger improperly may cause serious damage to the device. Any damage caused by misuse is not covered by the warranty.

To save energy, unplug the charger when not in use. The charger does not have a power switch, so you must unplug the charger from the electric socket when not in use to avoid wasting power. The charger should remain close to the electric socket and easily accessible while charging.

1 Plug the small end of the charger into the multipurpose jack of the device, and plug the large end of the charger into an electric socket.

2 After fully charging, disconnect the charger from the device. Then, unplug the charger from the electric socket.

13

Basics

Reducing the battery consumption

Your device provides various options that help you conserve battery power.

•Optimise the device using the smart manager feature.

•When you are not using the device, turn off the screen by pressing the Power key.

•Activate power saving mode.

•Close unnecessary apps.

•Deactivate the Bluetooth feature when not in use.

•Deactivate auto-syncing of apps that need to be synced.

•Decrease the backlight time.

•Decrease the screen brightness.

Battery charging tips and precautions

•When the battery power is low, the battery icon appears empty.

•If the battery is completely discharged, the device cannot be turned on immediately when the charger is connected. Allow a depleted battery to charge for a few minutes before turning on the device.

•If you use multiple apps at once, network apps, or apps that need a connection to another device, the battery will drain quickly. To avoid losing power during a data transfer, always use these apps after fully charging the battery.

•Using a power source other than the charger, such as a computer, may result in a slower charging speed due to a lower electric current.

•The device can be used while it is charging, but it may take longer to fully charge the battery.

•If the device receives an unstable power supply while charging, the touchscreen may not function. If this happens, unplug the charger from the device.

•While charging, the device and the charger may heat up. This is normal and should not affect the device’s lifespan or performance. If the battery gets hotter than usual, the charger may stop charging. If this occurs during wireless charging, disconnect the device from the charger to let it cool down, then charge the device again later.

•If you charge the device while the multipurpose jack is wet, the device may be damaged. Thoroughly dry the multipurpose jack before charging the device.

•If the device is not charging properly, take the device and the charger to a Samsung Service Centre.

14

Basics

SIM or USIM card (nano-SIM card)

Installing the SIM or USIM card

Insert the SIM or USIM card provided by the mobile telephone service provider.

For dual SIM models, you can insert two SIM or USIM cards so you can have two phone numbers or service providers for a single device. In some areas, data transfer speeds may be slower if two SIM cards are inserted in the device than when one SIM card is inserted.

	•	Use only a nano-SIM card.
	•	Use caution not to lose or let others use the SIM or USIM card. Samsung is not
		responsible for any damages or inconveniences caused by lost or stolen cards.

Some services that require a network connection may not be available depending on the service provider.

►Single SIM models:

15

Basics

►Dual SIM models:

1 Insert the ejection pin into the hole next to the tray to loosen the tray.

Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.

2

3

Pull out the tray gently from the tray slot.

Place the SIM or USIM card on the tray with the gold-coloured contacts facing downwards.

4 Gently press the SIM or USIM card into the tray to secure it.

If the card is not fixed firmly into the tray, the SIM card may leave or fall out of the tray.

5 Insert the tray back into the tray slot.

	•	If you insert the tray into your device while the tray is wet, your device may be
	•	damaged. Always make sure the tray is dry.
		Fully insert the tray into the tray slot to prevent liquid from entering your device.

16

Basics

Using dual SIM or USIM cards (dual SIM models)

If you insert two SIM or USIM cards, you can have two phone numbers or service providers for a single device.

Activating SIM or USIM cards

Launch the Settings app and tap Connections →SIM card manager. Select a SIM or USIM card and tap the switch to activate it.

Customising SIM or USIM cards

Launch the Settings app and tap Connections →SIM card manager, and then select a SIM or USIM card to access the following options:

•Name: Change the display name of the SIM or USIM card.

•Network mode: Select a network type to use with the SIM or USIM card.

Setting preferred SIM or USIM cards

When two cards are activated, you can assign voice calls, messaging, and data services to specific cards.

Launch the Settings app, tap Connections →SIM card manager, and then set the feature preferences for your cards in Preferred SIM card.

Memory card (microSD card)

Installing a memory card

Your device’s memory card capacity may vary from other models and some memory cards may not be compatible with your device depending on the memory card manufacturer and type. To view your device’s maximum memory card capacity, refer to the Samsung website.

	•	Some memory cards may not be fully compatible with the device. Using an
		incompatible card may damage the device or the memory card, or corrupt the data
		stored in it.
	•	Use caution to insert the memory card right-side up.

17

Basics

•The device supports the FAT and the exFAT file systems for memory cards. When inserting a card formatted in a different file system, the device will ask to reformat the card or will not recognise the card. To use the memory card, you must format it. If your device cannot format or recognise the memory card, contact the memory card manufacturer or a Samsung Service Centre.

•Frequent writing and erasing of data shortens the lifespan of memory cards.

•When inserting a memory card into the device, a link to the memory card’s file directory appears on the notification panel.

1	Insert the ejection pin into the hole next to the tray to loosen the tray.
	Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may
	be damaged.
2	Pull out the tray gently from the tray slot.
	When you remove the tray from the device, the mobile data connection will be
	disabled.

18

Basics

3

4

Place a memory card on the tray with the gold-coloured contacts facing downwards.

Gently press the memory card into the tray to secure it.

If the card is not fixed firmly into the tray, the memory card may leave or fall out of the tray.

5 Insert the tray back into the tray slot.

	•	If you insert the tray into your device while the tray is wet, your device may be
	•	damaged. Always make sure the tray is dry.
		Fully insert the tray into the tray slot to prevent liquid from entering your device.

Removing the memory card

Before removing the memory card, first unmount it for safe removal.

Launch the Settings app and tap Smart Manager →Storage →→Storage settings →SD card →UNMOUNT.

Do not remove external storage, such as a memory card or USB storage, while the device is transferring or accessing information, or right after transferring data. Doing so can cause data to be corrupted or lost or cause damage to the external storage or device. Samsung is not responsible for losses, including loss of data, resulting from the misuse of external storage devices.

Formatting the memory card

A memory card formatted on a computer may not be compatible with the device. Format the memory card on the device.

Launch the Settings app and tap Smart Manager →Storage →→Storage settings →SD card →Format.

Before formatting the memory card, remember to make backup copies of all important data stored in the memory card. The manufacturer’s warranty does not cover loss of data resulting from user actions.

19

Basics

Turning the device on and off

Follow all posted warnings and directions from authorised personnel in areas where the use of wireless devices is restricted, such as aeroplanes and hospitals.

Turning the device on

Press and hold the Power key for a few seconds to turn on the device.

When you turn on your device for the first time or after performing a data reset, follow the on-screen instructions to set up your device.

Turning the device off

To turn off the device, press and hold the Power key, and then tap Power off. To restart the device, tap Restart.

Forcing restart

If your device is frozen and unresponsive, press and hold the Power key and the Volume Down key simultaneously for more than 7 seconds to restart it.

Volume Down key

Power key

20

Basics

Initial setup

When you turn on your device for the first time or after performing a data reset, follow the on-screen instructions to set up your device.

1

2

3

Turn on the device.

Select your preferred device language and select .

Follow the on-screen instructions to complete the setup.

The Home screen will appear.

If you do not connect to a Wi-Fi network, you may not be able to set up some device features during the initial setup.

Samsung account

Your Samsung account is an integrated account service that allows you to use a variety of Samsung services provided by mobile devices, TVs, and the Samsung website.

To check the list of services that can be used with your Samsung account, launch the Settings app and tap Accounts →Accounts →Samsung account →Help. Alternatively, visit account.samsung.com.

Creating a Samsung account

If you do not have a Samsung account, you should create one.

1 Launch the Settings app and tap Accounts →Accounts →Add account →Samsung account.

2

3

Tap Create account.

Follow the on-screen instructions to complete creating your account.

21

Basics

Signing in to your Samsung account

If you already have a Samsung account, sign in to your Samsung account. You can also sign in using your Google account.

1

2

Launch the Settings app and tap Accounts →Accounts →Add account →Samsung account.

Enter your Samsung account ID and password and tap Sign in.

If you want to sign in using your Google account, tap Continue with Google.

3 Follow the on-screen instructions to complete signing in to your Samsung account.

Finding your ID and resetting your password

If you forget your Samsung account ID or password, tap Find ID or Reset password on the Samsung account sign-in screen. You can find your ID or reset your password after you enter the required information.

Removing your Samsung account

When you remove your Samsung account from the device, your data, such as contacts or events, will also be removed.

1	Launch the Settings app and tap Accounts →Accounts.
2	Tap Samsung account →Personal info → →Sign out.
3	Tap Sign out, enter your Samsung account password, and then tap OK.

22

Basics

Understanding the screen

Controlling the touchscreen

• Do not allow the touchscreen to come into contact with other electrical devices. Electrostatic discharges can cause the touchscreen to malfunction.

•To avoid damaging the touchscreen, do not tap it with anything sharp or apply excessive pressure to it with your fingertips.

•It is recommended not to use fixed graphics on part or all of the touchscreen for extended periods. Doing so may result in afterimages (screen burn-in) or ghosting.

•The device may not recognise touch inputs close to the edges of the screen, which are outside of the touch input area.

•It is recommended to use fingers when you use the touchscreen.

Tapping

Tap the screen.

Tapping and holding

Tap and hold the screen for approximately 2 seconds.

Dragging

Tap and hold an item and drag it to the target position.

23

Basics

Double-tapping

Double-tap the screen.

Swiping

Swipe upwards, downwards, to the left, or to the right.

Spreading and pinching

Spread two fingers apart or pinch on the screen.

Navigation bar (soft buttons)

When you turn on the screen, the soft buttons will appear on the navigation bar at the bottom of the screen. The soft buttons are set to the Recents button, Home button, and Back button by default. The functions of the buttons can change according to the app currently being used or usage environment.

	Button	Function
	Recents	•	Tap to open the list of recent apps.
	Home	•	Tap to return to the Home screen.
		•	Tap and hold to launch the Google Assistant.
	Back	•	Tap to return to the previous screen.

24

Basics

Setting the navigation bar

Change the order of the buttons on the navigation bar.

Launch the Settings app and tap Display →Navigation bar →Button layout, and then select an option.

Home screen and Apps screen

The Home screen is the starting point for accessing all of the device’s features. It displays widgets, shortcuts to apps, and more.

The Apps screen displays icons for all apps, including newly installed apps.

The screen may appear differently depending on the region or service provider.

A widget

Screen indicator

Favourite apps

Navigation bar (soft buttons)

25

Basics

Switching between Home and Apps screens

On the Home screen, swipe upwards to open the Apps screen. To return to the Home screen, swipe downwards on the Apps screen.

Alternatively, tap the Home button or the Back button.

Home screen

Apps screen

26

Basics

Moving items

Tap and hold an item, and then drag it to a new location. To move the item to another panel, drag it to the side of the screen.

To add a shortcut to an app on the Home screen, tap and hold an item on the Apps screen, and then tap Add to Home. A shortcut to the app will be added on the Home screen.

You can also move frequently used apps to the shortcuts area at the bottom of the Home screen.

Creating folders

Create folders and gather similar apps to quickly access and launch apps.

On the Home screen, tap and hold an app, and then drag it over another app.

A new folder containing the selected apps will be created. Tap Folder name and enter a folder name.

•Adding more apps

You can add an app by dragging it to the folder.

•Moving apps from a folder

Tap and hold an app to drag it to a new location.

•Deleting a folder

Tap and hold a folder, and then tap Delete folder. Only the folder will be deleted. The folder’s apps will be relocated to the Apps screen.

27

Basics

Editing the Home screen

On the Home screen, tap and hold an empty area, or pinch your fingers together to access the editing options. You can set the wallpaper, add widgets, and more.

•Wallpapers: Change the wallpaper settings for the Home screen and the locked screen.

•Widgets: Widgets are small apps that launch specific app functions to provide information and convenient access on your Home screen. Tap and hold a widget, and then drag it to the Home screen. The widget will be added on the Home screen.

•Home screen settings: Change the Home screen settings.

28