All Intellectual Property, as defined below, owned by or which is otherwise the property of Samsung or its respective suppliers relating to
the SAMSUNG Device, including but not limited to, accessories, parts, or software relating there to (the “Network Extender”), is proprietary
to Samsung and protected under federal laws, state laws, and international treaty provisions. Intellectual Property includes, but is not
limited to, inventions (patentable or unpatentable), patents, trade secrets, copyrights, software, computer programs, and related
documentation and other works of authorship. You may not infringe or otherwise violate the rights secured by the Intellectual Property.
Moreover, you agree that you will not (and will not attempt to) modify, prepare derivative works of, reverse engineer, decompile,
disassemble, or otherwise attempt to create source code from the software. No title to or ownership in the Intellectual Property is
transferred to you. All applicable rights of the Intellectual Property shall remain with SAMSUNG and its suppliers.
Samsung Telecommunications America (STA), LLC
Headquarters:Customer Care Center:
1301 E. Lookout Drive1000 Klein Rd.
Richardson, TX 75082Plano, TX 75074
Toll Free Tel: 1.888.987.HELP (4357)
Congratulations on the purchase of your Verizon Wireless
Network Extender.
Your purchase of this Network Extender enhances the wireless
telephone service that you and your family will receive while in
your home or home office.
This User Guide introduces you to the Verizon Wireless Network
Extender service and all the features of your new device. It
includes the following sections:
•
Getting Started
•
Using Your Device
•
External GPS Antenna
•
Troubleshooting
•
Important Safety Information
•
Manufacturer’s Warranty
Throughout this guide, you’ll find tips and techniques that will
It is important that you read each section and note any special
requirements. However, if you’d like to get right to a specific
feature, simply locate that section in the Table of Contents and go
directly to that page. Follow the instructions in that section, and
you’ll be ready to use your Network Extender.
Note:
Due to updates in software and procedure, this printed guide may not
be the most current version for your Network Extender. Visit
www.verizonwireless.com/networkextender
version of this guide.
to access the most recent
What’s In the Box?
•
Network Extender
•
Ethernet Cable
•
Power Supply and Power Cord
•
GPS extension cable
•
User Guide
•
Quick Start Guide
help you make the most of your new device and service.
Getting Started 2
System Requirements
•
An always-on broadband Internet connection with a minimum speed
3.
Make sure that both your router and your Internet
broadband modem are functioning properly. Refer to your
and available bandwidth of 1 MB (3.1 Mbps to support the maximum
EVDO data rate.)
Note:
Satellite, MiFi or wireless connections are not supported.
•
An available Ethernet (LAN) port on either your broadband modem or a
router connected to the modem.
Note:
If you are connecting your Verizon Wireless Network Extender to a
router, please ensure it supports Virtual Private Networking (VPN).
Although most routers support this functionality, refer to your router’s
product documentation to confirm compatibility.
Quick Setup
Setting up service on your new Verizon Wireless Network
Extender is fast and easy. This section outlines the procedures
needed to quickly set up the Network Extender.
particular product’s documentation for more information.
4.
If possible, place the Network Extender near a window in a
central location.
Internet
ISP
ISP
Internet
1HWZRUN([WHQGHU5RXWHU
Note:
You may also visit
accessory?action=gotoSetup
Follow the onscreen prompts.
1.
Confirm your package contains all components.
2.
Review the "Important Safety Information" on page 20
before installing the Network Extender.
3
www.verizonwireless.com/b2c/store/
to view the online setup and usage tutorial.
5.
Connect one end of the included Ethernet cable to an open
LAN port on the router (1) and connect the other end to the
WAN port located at the rear of the Network Extender (2).
Note:
Plug the Ethernet cable into the Network Extender before connecting
the power supply.
6.
1HWZRUN([WHQGHU
(WKHUQHW&DEOH
5RXWHU
3RZHU6XSSO\
3RZHU&RUG
Plug the power supply connector into the DC 12V power
port located at the rear of the Network Extender (3).
7.
Insert one end of the power cord into the power supply and
then plug the other end into an available power
outlet (4).
Warning!:
Note:
Insert the plug into the power outlet last. Failure to do so could
cause an electrical short or power surge to the Network Extender.
The use of a surge protector is recommended for the Verizon
Wireless Network Extender.
Getting Started 4
Power
System
GPS LED
WAN LED
LED
LED
8.
Confirm that the front LEDs are illuminated as indicated
below:
• Power LED
: should be a
continuous blue light, indicating
that the Network Extender is
receiving power.
No illumination or magenta color
indicates there is an issue with the
power supply or power connector.
•System LED
: should be a
continuous blue light, indicating
that the Network Extender is
properly communicating with the
Verizon Wireless network.
Blinks red while establishing an
initial network connection.
Persistent solid magenta indicates
a failure condition. Persistent solid
red or slow- or fast-blinking red
indicates an abnormal condition.
• GPS LED
: should be a continuous
blue light, indicating that the
Network Extender has locked onto
a valid GPS signal. If the GPS LED
is solid red, the internal antenna may not be able to detect a GPS
signal and installation of the external GPS antenna might be
necessary. If the GPS LED is persistent magenta while the System
LED is slow-blinking red, this indicates a failure condition.
•WAN LED:should be a steady blue light, indicating that the Network
Extender has detected a valid Ethernet connection. A blinking blue
LED indicates data communication.
Note:
Allow 3 - 5 minutes for the Network Extender to complete the startup
sequence and detect both its connections and available
communications. The first time the Network Extender is used, it may
take as long as one hour for the initial GPS acquisition. If the GPS LED
is still red after one hour, relocate the GPS antenna to receive a
stronger signal. See “Antenna Installation” on page 14.
9.
Confirm your setup was successful and your Network
Extender is functioning properly:
•
Confirm that all the LEDs are blue.
•
Dial
#48
from your Verizon Wireless phone and listen for the "You
are on the Network Extender" message.
Verizon Wireless strongly recommends you access your Network
Extender account online via
www.verizonwireless.com
•
You may want to include all members of your household that have a
My Verizon
on
and set up a list of priority users.
Verizon Wireless phone.
•
If you do not choose to manage the access to your Network Extender,
other Verizon Wireless subscribers within range of your Network
Extender will be able to use your Network Extender.
5
Section 2: Using Your Device
Internet
Internet
SecuritySecurity
GatewayGateway
Verizon
Wireless
Network
RouterRouter
BroadbandBroadband
ISP
ISP
Public
Switched
Telephone
Network
Mobile
Network
Additional Setup Information
Getting started with your new Verizon Wireless Network Extender
is easy. This section walks you through an overview of the
product, package contents, activation, and how to contact
Verizon Wireless for assistance with your service and your
Network Extender.
The Verizon Wireless Network Extender is used within your home
or home office to extend your Verizon Wireless coverage area
through an existing Internet broadband connection.
About the size of a traditional wireless access point (WAP), the
Network Extender facilitates the delivery of cellular traffic
through the Internet to the Verizon Wireless network, which then
routes the signal to the desired party.
•
Number of Users
: A maximum of
seven
(7) phones can connect to the
Verizon Wireless Network Extender at any one time.
–
The first six callers to initiate or receive a call will connect to the
Network Extender. Additional users who make or receive a call while all
Network Extender channels are in use are redirected to the nearest
compatible cell tower (if available). A seventh channel, open to all
callers, is always reserved for emergency (E911) calls.
–
As each caller ends a call, that channel then becomes available for
another user to initiate (or receive) a new call.
Note:
The Network Extender can be managed to ensure Verizon Wireless
phone numbers you authorize will always enjoy priority access to the
Network Extender network. For more information, see "Quick Setup"
on page 3, or view the online Setup tutorial at:
: Authorized account users can manage access
settings for their Verizon Wireless Network Extender by logging into My
Verizon at www.verizonwireless.com
.
–
Up to 50 Verizon Wireless cell phones can be registered.
Using Your Device 6
–
When the Network Extender is set to managed access mode,
The Network Extender uses approximately 40 kbps (downlink
unauthorized users are redirected to the nearest compatible cell tower
wherever possible.
•
Verify service on Network Extender
: Users can verify that they are
on the Verizon Wireless Network Extender network by dialing #48 (and
receiving an audio announcement). You will also hear a short double
tone on your wireless phone when making or receiving a call while on
the Network Extender network. The tone is played at the beginning of
the call.
Note:
A seventh channel, open to all callers, is always reserved for
emergency (E911) calls.
•
Connect to the Network Extender
: In order to establish an initial
connection to the Network Extender network, your Verizon Wireless
mobile phone needs to move within close proximity (approximately 15
feet) of the Network Extender unit.
and uplink) of the broadband connections bandwidth per voice
call. EVDO data calls will use a maximum of 3.1 Mbps downlink
and 1.8 Mbps uplink
The Network Extender maximizes wireless phone utility within a
small area by not only providing better voice quality, but by also
allowing you to use this new service without any enhancements
to your existing Verizon Wireless mobile phones.
By utilizing a built-in GPS antenna, the Network Extender is
capable of maintaining exact network timing updates and
providing E911 services with an accurate location.
•
The GPS extension cable (provided with your Verizon Wireless Network
Extender) allows you to place the Verizon Wireless Network Extender
further from a window and run the antenna to an area with stronger
GPS reception.
•
Calling on Network Extender
: After connecting to the Network
Extender network, you can move within a broader perimeter while
remaining under Network Extender coverage (approximately 40 feet).
Refer to www.verizonwireless.com/networkextender
•
Ranges Will Vary
: Both the coverage area required to establish an
for more details.
initial connection and the broader coverage area of the Network
Extender cannot be guaranteed and may vary due to environmental
factors, such as physical structures and the strength of the external
cell tower coverage.
7
Warning!:
You may not be able to make 911 calls in the event of an electrical
power outage, broadband connection failure, or other service
disruption outside of the Verizon Wireless network coverage area.
911 services may be limited in areas outside of the Verizon
Wireless network coverage area. Not all public safety answering
points have location-based E911 technology. Always be prepared
to report your location to the 911 operator when placing an
emergency call. Mobile phones operate using radio signals which
cannot guarantee connection in all conditions.
Activating Your Verizon Wireless Network
Extender
Your Network Extender should already be activated. If it is not
activated, please call Verizon Wireless Customer Service at
(800) 922-0204
and select the option for technical support.
Note:
The Network Extender must be activated for use on the Verizon
Wireless network before setup. It will not work unless it has been
activated.
Should you need to activate your Network Extender, you will be
or
*611
from your Verizon Wireless mobile phone
Getting Help
Note:
In order to establish an initial connection to the Verizon Wireless
Network Extender network, your mobile phone needs to move within
close proximity of your Network Extender unit. After connecting to the
network, you can move within a broader perimeter while remaining
under Network Extender coverage. Refer to
www.verizonwireless.com/networkextender
Note:
Both the coverage area required to establish an initial connection and
the broader coverage area of the Network Extender cannot be
guaranteed and may vary due to environmental factors, such as
physical structures and the strength of external cell tower coverage.
for more detail.
asked to provide the following information:
•
Primary Wireless Phone Number or Verizon Wireless Account Number
(located on your Verizon Wireless billing statement)
•
Account Password
•
MAC ID of the Network Extender found on the sticker affixed to the
device.
Reaching Verizon Wireless Customer Service
You can reach Verizon Wireless Customer Service in a number of
ways:
•
Call us toll free at
(800) 922-0204
or
*611
from your Verizon Wireless
mobile phone.
•
Visit the support pages at www.verizonwireless.com/networkextender.
Using Your Device 8
LEDFunctionDescription
LEDFunctionDescription
PWRPower
SYSSystem connected
•
Solid blue
•
Magenta or no light
: normal
:
abnormal
•
Solid blue
•
Persistent solid magenta
: normal
failure
•
Persistent solid red or slow
or fast-blinking red
:
abnormal
GPSGPS signal
•
Solid blue
: normal
(GPS is received)
•
Blinking blue or red
: while
searching for GPS
•
Persistent solid red: The
internal antenna may not
:
be able to detect a GPS
signal and installation of
the external GPS antenna
might be necessary.
•
Persistent solid magenta
while the System LED is
slow-blinking red
: failure
condition: Contact the
customer service and have
the unit replaced.
WANWAN (Ethernet)
connection
•
Solid blue
•
Blinking blue
: normal
: data
communication
•
Solid red or no light
:
abnormal
9
Verizon Wireless Network Extender Basics
Power
System
GPS LED
WAN LED
Wireless
Antenna
LED
LED
•
Components (page 10)
•
Features (page 12)
•
Maintenance Notes (page 13)
Note:
If the unit’s GPS signal strength is weak (due to location), it is
recommended that you either move the Network Extender near a
window or install the external GPS antenna. For more details, see
"External GPS Antenna" on page 14.
Your Network Extender is packed with features that expand your
ability to stay connected to the people and information important
to you. This section will guide you through the basic features and
functions of your Verizon Wireless Network Extender.
Components - Front View
In addition to a wireless antenna, the Network Extender has four
LED lights that are used to indicate the device connectivity
status.
•
Wireless Antenna
reception of signals between the Network Extender and
communicating Verizon Wireless mobile phones. The wireless antenna
rotates 360 degrees.
•
Power LED (PWR)
•
System LED (SYS)
connectivity to the Verizon Wireless network.
provides omnidirectional transmission and
indicates the power status.
indicates the status of Network Extender
Note:
GPS antenna receives signals from Global Positioning System satellites
and uses them to obtain time and location information.
•
WAN LED
indicates the status of the Ethernet connection and traffic
activity on the Network Extender.
•
GPS LED
indicates the GPS connection status.
Using Your Device 10
Components - Rear View
DC 12V Power Port
Heat
Vents
WAN
Port
GPS Antenna Port
The rear of the Network Extender provides access to the WAN
port, power port, and external GPS antenna.
1.
GPS Antenna Port
GPS antenna for removal and relocation.
•
A red GPS LED indicates a GPS signal could not be detected using
the internal GPS antenna. The external GPS antenna should be
connected. See “External GPS Antenna” on page 14.
2.
Heat Vents
provide passive ventilation for the Network
Extender and allow for dissipation of internally generated
heat.
Note:
The Network Extender needs to remain vertical and in a well-ventilated
location. The vertical position allows proper air flow to the internal
components.
slides to provide access to the external
3.
Warning!:
11
DC 12V Power Port
provides power to the Network Extender
when connected to the AC power supply and cord
(included).
Only use the provided power cord and supply. Using any other
power source may damage the Network Extender.
4.
WAN Port
allows you to connect the Ethernet cable
Features
provided to establish communication between the Network
Extender and your broadband router. This connection port
is then used to transmit voice and data through the
Internet to the Verizon Wireless network, which then
authenticates the Network Extender and allows
communication with wireless phones.
•
If the WAN LED does not illuminate, this indicates that the Ethernet
cable connection has not been detected.
•
Please see
“Troubleshooting”
on page 17.
The following list highlights some of the Network Extender's
features:
•
The Network Extender is a Plug & Play device that can be installed to
automatically provide enhanced wireless telephone service in a home
or small office without having to change your existing mobile phone.
•
The Network Extender enables users to easily install and configure the
system by connecting to an existing broadband network.
•
This Network Extender supports voice and data calls. It allows as many
users as desired to register and supports up to six calls.
•
The Network Extender utilizes a GPS receiver to get both timing and
unit location information. In case of a weak GPS signal, install the
external GPS antenna and locate it near a window to receive a stronger
signal.
•
To prevent unauthorized users from accessing the Network Extender
and diminishing your available bandwidth, you have the option to
restrict the use of your Network Extender by logging into My Verizon at
www.verizonwireless.com
Note:
Certain Verizon Wireless services are not compatible with the Network
Extender, refer to
www.verizonwireless.com/networkextender
.
for details.
Using Your Device 12
Maintenance Notes
These notes should be carefully reviewed before using the
Network Extender:
•
See “General Precautions” on page 20.
•
Only connect the Network Extender’s power plug to a 110–125 VAC
outlet.
Note:
The use of a surge protector is recommended.
•
When cleaning the Network Extender, first unplug the connector from
the power outlet. Do not clean the Network Extender using chemical
solvents or detergents, but with an anti-static cleaning pad.
•
If the Verizon Wireless Network Extender is connected to a Wi-Fi router,
ensure that the unit is placed at least 2 feet away from the router (to
avoid interference).
•
Do not obstruct the heat vents by blocking the openings or covering
the Network Extender.
•
Remove the Network Extender’s power connector from the power
outlet if the device will not be used for an extended period of time.
13
Section 3: External GPS Antenna
If your Verizon Wireless Network Extender cannot receive a
Global Positioning System (GPS) signal, it may be necessary to
improve the reception by installing and then positioning the
external GPS antenna. This section outlines the installation and
relocation of this GPS antenna.
Antenna Installation
In some cases, you may find that because of its current location,
the Network Extender’s GPS antenna may not be able to properly
receive an active GPS signal. If a stable GPS signal is not
detected, as indicated by the red GPS LED, you will need to install
the GPS antenna cable as explained in this section.
Without a valid GPS signal, the Network Extender cannot function
properly, and calls will be redirected to the nearest compatible
cell tower.
Warning!:
Use only the GPS antenna supplied with your Verizon Wireless
Network Extender.
When positioning the GPS antenna, ensure that it is:
•
Installed in a horizontal position.
•
Adjacent to a window and in an open area. This ensures clear
reception of the GPS signal.
Note:
GPS signal strength is greatly reduced when passing through walls or
other hard surfaces.
To connect the GPS antenna to the Network Extender, follow
these steps:
1.
Turn off the Network Extender.
2.
Rotate the antenna down to provide access to the GPS
antenna’s protective cover.
Note:
The GPS antenna receives signals from Global Positioning System
satellites and uses them to obtain time and location information.
External GPS Antenna 14
GPS antenna
cover
GPS antenna
compartment
Mini-coax connector
6.
Connect and secure the GPS antenna to the end of the
provided GPS cable labeled "Connect to GPS Antenna."
7.
Connect and secure the terminal end of the same
mini-coax cable to the port on the Network Extender
(within the GPS antenna compartment).
3.
Slide the protective cover back to expose the rectangular
GPS antenna.
4.
Use a blunt tool (such as a coin) to carefully pry the GPS
antenna away from the Network Extender.
5.
Remove the GPS antenna from its compartment.
15
CONNECT TO GPS
*36$QWHQQD
Warning!:
8.
Do not force the connector into the GPS antenna port as this can
damage the connector.
Replace the cover on the station. Verify the cable is
threaded through the opening on the cover.
9.
Rotate the antenna back up to its original position.
Tip:
Place the antenna near a window where the GPS signal is strongest.
Warning!:
Tip:
10.
Do not use duct tape to secure the GPS antenna to its new
location.
You can use double-sided tape to secure the bottom of the GPS antenna
to its new location.
Power on the Network Extender to allow the detection of
both the external antenna connection and an available GPS
signal.
Note:
If a GPS signal cannot be detected, remove the GPS antenna and place
it in a new location to receive a stronger signal. This new location
should be located close to a window.
External GPS Antenna 16
Section 4: Troubleshooting
Now that you’ve been given an overview of the Verizon Wireless
Network Extender, some situations might arise where you’ll need
additional usage or connection help. This section provides some
troubleshooting tips and techniques.
For more information, please visit us online at
www.verizonwireless.com/support
•
My Power LED is not Illuminating.
–
Make sure that one end of the power cord is securely connected to an
.
active outlet and that the other end is properly connected to the power
supply.
–
Make sure the power connector is securely inserted into the rear DC
12V port on the back of the Network Extender.
•
My Power LED is magenta.
–
The internal power supply has failed. The Network Extender should be
returned.
•
My GPS LED is not illuminating blue even after a few minutes.
Note:
The first time the Network Extender is used after installation or after
relocation, it can take up to one hour to acquire a GPS connection.
–
The GPS antenna cannot obtain a signal.
–
If possible, move the Network Extender to a location with fewer
surrounding obstructions. The new location should be in an open area
and closer to a window, if possible.
–
If the preceding fails, remove the power cord from the wall outlet for at
least 10 seconds.
–
If relocation does not produce a GPS signal, uninstall the GPS antenna
from the Network Extender and relocate it to receive a stronger signal.
•
My WAN LED is red.
–
A local IP address cannot be obtained. Investigate your DHCP Server, a
function usually provided by your router.
•
My GPS LED is magenta.
–
The interface to the GPS receiver has failed. The Network Extender
should be returned.
17
•
My WAN LED is not illuminating.
–
The Ethernet cable connection has not been detected. Verify your
connection.
•
My System LED is magenta.
–
Internal initialization failed. The Network Extender should be returned.
•
My System LED is solid red or blinking red for more than a minute.
–
A red System LED indicates a system error was detected and is
If this is the problem, install the external GPS antenna. See
“External GPS Antenna” on page 14.
•
The Network Extender seems to be getting too hot.
–
Make sure there is nothing blocking the heat vents located along the
symptomatic of a communication problem with the Verizon Wireless
network.
–
Confirm your Network Extender was activated at time of purchase. If
your Network Extender has not already been activated, call Verizon
Wireless Customer Service at (800) 922-0204 or *611 from your
Verizon Wireless mobile phone and select the option for technical
support.
–
Before contacting the Verizon Wireless Customer Service Center,
confirm the following:
•
Is your WAN LED illuminating blue?
–
If it is not, then there may be a communication problem between your
Network Extender and the router.
–
If the WAN LED is illuminating blue, then check that the router is
communicating properly with your ISP. The Internet activity LED on your
router should be blinking. For further router troubleshooting tips, please
review either the router manufacturer's printed or online documentation.
•
Is the GPS LED illuminating blue? If it is not, the Network Extender
might not be receiving a GPS signal. Inability to receive a GPS signal
can result in the Network Extender failing to validate your account
information and network timing, which then prevents usage and
reroutes you back to the nearest compatible cell tower.
side of the Network Extender.
–
It is recommended that the Network Extender be located in a wellventilated open area at least 12 inches from any surrounding hot
surfaces. It is not recommended that the Network Extender be installed
in a cabinet or other enclosed location.
•
How can I manage access to my Network Extender?
–
You have the option to manage priority access settings for your
Network Extender to specified numbers by logging into My Verizon at
www.verizonwireless.com
Wireless callers can be registered.
–
When the Network Extender is set to open access, the first six callers
detected within the device’s area are given access to place or receive
calls through the Network Extender. Your Verizon Wireless Network
Extender is set to open access by default.
–
Anyone else who then initiates a call while all Network Extender
channels are occupied is redirected to the nearest compatible cell
tower when available.
–
When unauthorized callers (callers not on your managed access list)
within range of the Network Extender attempt to place a call, they are
automatically redirected to the nearest compatible cell tower.
. A maximum of 50 authorized Verizon
Troubleshooting 18
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