Samsung HW-J8500/ZA User Manual

User Manual

Multiroom Link

(For Soundbar users)

Imagine the possibilities

Thank you for purchasing this Samsung product.

To receive more complete service, please register your product at

www.samsung.com/register

Figures and illustrations in this User Manual are provided for
reference only and may differ from actual product appearance.

CONTENTS

CONTENTS

CONNECTIONS 3

Preparing Connection 3

Installing the Samsung Multiroom app 3

Launching the Samsung Multiroom app 3

Connecting Wirelessly 4

Connecting to your wireless network
automatically (Android/iOS) 4

Connecting to your wireless network
manually (Android) 6

Connecting to your wireless network
manually (iOS) 8

Connecting with a LAN Cable 12

Adding Additional Speaker(s) 13

Connecting to a HUB (Not Included) 15

Adding the Soundbar to a hub 17

Connecting additional hub
(sold separately) 18

Setting Up the Speaker 28

Setting up the alarm 28

Setting up bedtime 29

Renaming product 30

Using the Settings Menu 31

Add Speaker 31

Guide 32

Services 32

Device Settings 33

Clock 37

Support 38

Information 40

SELECTING ONE SPEAKER
OR MULTIPLE SPEAKERS 41

Selecting a Speaker to Use 41

Selecting another speaker for playback 41

USING THE SAMSUNG
MULTIROOM APP 19

The App at a Glance 19

Switching the Input Source 20

Playing Music 21

Playing music files stored
in your smart device 21

Listening to streaming music 24

Listening to music from nearby devices 24

Listening to Internet Radio 25

Following a station 26

Setting presets 27

Grouping Multiple Speakers 42

Setting the Surround Sound Mode 43

USING MISCELLANEOUS
FUNCTIONS 45

Playing Media Content Saved on a PC 45

Wireless Audio - Multiroom for Desktop 45

TROUBLESHOOTING 48

CONNECTIONS

PREPARING CONNECTION

Wireless Router Samsung LinkInternet

A Wireless Router and a Smart Device.

1

The wireless router must be connected to the Internet.

2

The smart device must be connected to the router via a Wi-Fi connection.

3

CONNECTIONS

● Installing the Samsung Multiroom app

To use the product, you must download and then install the Samsung Multiroom
app on your smart device. You can download the app from Google play or the App
Store. With the Samsung Multiroom app installed, you can play music stored in
your smart device, from connected devices and other content providers, and from
Internet radio stations through the product.

Android

* Market search : Samsung Multiroom

ANDROID APP ON

iOS

* Market search : Samsung Multiroom

● Launching the Samsung Multiroom app

To launch the Samsung Multiroom app, press the Multiroom app icon on your
smart device.

● Please terminate the Samsung

Samsung

Multiroom

32

Multiroom app when audio
products are not used because
the battery of your smart device
can be consumed quickly if the
app is working.

CONTENTS

CONNECTING WIRELESSLY

● Connecting to your wireless network automatically
(Android/iOS)

Wireless Router

OPTICAL IN

(TV-ARC)

HDMI OUT

LAN HDMI IN

DC 24V

DC 24V

SPK ADDWi-Fi SETUP

AUX IN

5V 0.5A

Power

connection

Plug the product into an electrical outlet.

1

On your smart device, select the Samsung Multiroom app.

2

Check the Tutorial, and then press the Connect Now.

3

• Your smart device searches for devices available for pairing.

CONTENTS

Once your smart device finds the product, it attempts to connect it to your

4

wireless network. If your network requires a password, the password prompt
appears on the smart device's screen. Use the on-screen keyboard to enter the
password.

• Depending on your network environment, the speaker may not connect
automatically. Select and proceed with manual settings if no connectable
device is found. (➲ Android pages 6~7, iOS pages 8~11)

• Select and proceed with manual settings to connect HW-H750 or HW-H751
model to the network. (➲ Android pages 6~7, iOS pages 8~11)

Press Connect.

5

• The network connection is completed.

● To connect the product to a secure wireless network safely, you must enter
a valid password.

- If you have network specific questions about connecting this product to
your home or work wireless network, consult your service provider or the
network administrator.

● If the product fails to connect to your network or the network connection
does not work normally, move the speaker closer to the HUB or router, and
then try again.

● The distance between devices, obstructions, or interference from other wireless
devices may impact communication between the product and your network.

● This product may be found by some other Wi-Fi devices. However, they are
not allowed to connect to it.

● Once the Wi-Fi connection is established initially, it is maintained unless the
wireless router is replaced or its network settings are changed.

54

CONTENTS

● Connecting to your wireless network manually (Android)

Depending on your network environment, the speaker(s) may not connect
automatically. If this occurs, you can set up the product manually to connect to the
network.

If the product fails to connect to your network automatically, select Manual in the

1

Samsung Multiroom app.

After turning the product on, press and hold the Wi-Fi SETUP button located at

2

the back for 5 seconds.

• WIFI SETUP will appear on the product display window and a beep will sound.

• The Wi-Fi SETUP feature will also activate by pressing down the Anynet+

button on the remote controller for 7 seconds.

• After initiating Wi-Fi Setup, you have two minutes to establish the Wi-Fi
connection using your smart device.

Wireless Router

OPTICAL IN

(TV-ARC)

HDMI OUT

LAN HDMI IN

DC 24V

SPK ADDWi-Fi SETUP

AUX IN

5V 0.5A

SPK ADDWi-Fi SETUP

Wi-Fi SETUP

button

DC 24V

Power

connection

On your smart device, press Next.

3

• Your smart device searches for devices available for pairing.

CONTENTS

Once your smart device finds the product, the speaker and the smart device

4

connect. Then, your smart device attempts to connect the speaker to your
network. If you need to enter your network password, the password prompt
appears on the smart device's screen. Use the on-screen keyboard to enter the
password, and then go to Step 5. If you do not need to enter a password, the
speaker will complete the network connection automatically.

Press Connect.

5

• The network connection is completed.

If you need to
connect to a
different
wireless
network, press
Select Wi-Fi.

76

CONTENTS

● Connecting to your wireless network manually (iOS)

If the product fails to connect to your network automatically, select Manual in the

1

Samsung Multiroom app.

OR

After turning the product on, press and hold the Wi-Fi SETUP button located at

2

the back for 5 seconds.

• WIFI SETUP will appear on the product display window and a beep will sound.

• The Wi-Fi SETUP feature will also activate by pressing down the Anynet+

button on the remote controller for 7 seconds.

• After initiating Wi-Fi Setup, you have two minutes to establish the Wi-Fi
connection using your smart device.

Wireless Router

OPTICAL IN

(TV-ARC)

HDMI OUT

LAN HDMI IN

DC 24V

SPK ADDWi-Fi SETUP

AUX IN

5V 0.5A

SPK ADDWi-Fi SETUP

Wi-Fi SETUP

button

DC 24V

Power

connection

On your smart device, press Next.

3

• Your smart device searches for devices available for pairing.

CONTENTS

Go to Settings ; Wi-Fi in iOS, and then select [Samsung]Soundbar.

4

To connect your smart device to the product, use the keyboard that appears to

5

enter your password.

• The default password is 1234567890.

• The speaker and the smart device connect to each other.

98

CONTENTS

Go back to the Samsung Multiroom app.

6

Select Next.

7

From the wireless network list, select your network.

8

If your network requires a password, the password prompt appears on the smart

9

device screen. Use the onscreen keyboard to enter the password.

• Once you finish entering, press Done. The product connects to the network.

Go to the Settings ; Wi-Fi in iOS, and then select the network that the speaker

10

is connected to.
(The product and smart device must be connected to the same wireless router.)

• The smart device connects to the network.

When the product is completely connected, press Next.

11

Go back to the Samsung Multiroom app.

12

• All network connections are finished.

CONTENTS

1110

CONTENTS

CONNECTING WITH A LAN CABLE

LAN cable

OPTICAL IN

(TV-ARC)

HDMI OUT

LAN HDMI IN

DC 24V

SPK ADDWi-Fi SETUP

AUX IN

5V 0.5A

Wireless Router

DC 24V

Power

connection

Connect one end of the LAN cable to the product’s LAN port and the other end

1

to the wireless router.
(The product and smart device must be connected to the same wireless router.)

Plug the product into an electrical outlet.

2

Launch the Samsung Multiroom app from your smart device. Proceed with

3

connecting your speaker. (➲ See pages 4~5)

CONTENTS

ADDING ADDITIONAL SPEAKER(S)

To add additional speaker(s) to a network that already has connected products, use
the Add Speaker function.

On your smart device, select the Samsung Multiroom app.

1

Press to view the list of all speakers.

2

Press .

3

Connect the power cable of the speaker to be added to a wall outlet.

4

• When you connect the power cable of the speaker to a wall outlet, the speaker
boots up (which takes about 30 seconds), and then initiates Wi-Fi setup
automatically.

• After initiating Wi-Fi Setup, you have two minutes to establish the Wi-Fi
connection using your smart device.

Press Add Speaker.

5

Your smart device searches for available devices. Once it finds the speaker, it

6

attempts to connect it to your wireless network. If your network requires a
password, the password prompt appears on the smart device screen. Use the
on-screen keyboard to enter the password.

• Depending on your network environment, the speaker may not connect
automatically. Select and proceed with manual settings if no connectable
device is found. (➲ Android pages 6~7, iOS pages 8~11)

1312

CONTENTS

Press Connect.

7

• Your additional new speaker is added.

CONNECTING TO A HUB (NOT INCLUDED)

Power

connection

DC 24V

OPTICAL IN

(TV-ARC)

HDMI OUT

LAN HDMI IN

DC 24V

SPK ADDWi-Fi SETUP

AUX IN

5V 0.5A

HUB

CONTENTS

Wireless Router

LAN cable

Connect one end of the LAN cable to the ETHERNET SWITCH port at the back

1

Power connection

of the hub and the other end to the wireless router.

• If the product is already connected to the router by wire, disconnect the
LAN cable from the product and then connect the cable between the
hub and router.

• You can connect the LAN cable to any ETHERNET SWITCH port on the
HUB.

Attach the HUB's power cord to the power port on the rear of the HUB, and then

2

plug the power cord into an electrical outlet.

The power ( ) and the HUB ( ) indicators on the HUB's front turn on.

3

When the pairing indicator ( ) on the HUB begins to flash, plug the speaker(s)
into an outlet.
If the HUB's pairing indicator does not flash, press the SPK ADD button on the
rear of the HUB.

• If you are adding multiple products, connect all the speakers to electrical
outlets. If you are not connecting all the speakers, refer to pages
13~14.

1514

CONTENTS

NETWORK CONNECTED will appear on the product display window and a

4

beep will sound once a connection is established.

• Place each speaker at least 20 inches (50 cm) from the HUB when
connecting them to the HUB.

• Your smart device cannot connect to products or the HUB if there is no
wireless router.

• To confirm you have a proper connection, check the pairing indicator on
the front of the HUB.

- When you turn on the HUB for the first time, there is a 20 minute
pairing period.
The pairing indicator ( ) will blink for these 20 minutes or until
pairing occurs. When you press the SPK ADD button to pair additional
speakers, the pairing period is reduced to 10 minutes. The pairing
indicator ( ) flashes for 10 minutes or until pairing occurs. Turn on
the product you want to pair with the HUB while the pairing indicator is
flashing.

- If Pairing mode is disabled, press the SPK ADD from the back of the
hub to turn the Pairing mode on again. Then either reboot the product
or press and hold the SPK ADD button from the back of the product
for more than 5 seconds to connect the product with the hub.

• For a proper connection, connect the HUB to your router before turning
on your product.

- Connecting the speaker to the HUB may take a few minutes.

- There will be a brief sound when the connection is established.

Connect your smart device to your Wi-Fi network. (The HUB and the smart

5

device must be connected to the same router.)

Download the Samsung Multiroom app from Google Play or the App Store.

6

On your smart device, select the Samsung Multiroom app. Setup starts.

7

CONTENTS

If the automatic setup fails, run the App again and follow the instructions in the

8

app guide on your device to connect your product and the HUB.

● Adding the Soundbar to a hub

Press the SPK ADD button from the back of the hub.

1

Once the Pairing ( ) indicator on the front of the hub starts to blink, connect

2

the Soundbar you want to add to the power outlet and press the SPK ADD
button from the back of the Soundbar for 1 second.

• The SPK ADD Soundbar feature will also activate by pressing down the

WOOFER button on the remote controller for more than 5 seconds.

• The hub will search for and then automatically connect to a connectable
Soundbar.

1716

CONTENTS

NETWORK CONNECTED will appear on the Soundbar display window and a

3

beep will sound once a new Soundbar is connected to the hub.

Launch the Samsung Multiroom app from your smart device. Proceed with

4

connecting your speaker. (➲ See pages 4~5)

• The hub connected to the wireless router will be searched and then
automatically connected.

● Change the name of the connected Soundbar from the app to easily

differentiate from other Soundbars. (➲ See page 30)

● Connecting additional hub (sold separately)

Your product and a HUB may not pair successfully if your speaker and the HUB are
too far apart or are on different floors.

In such cases, you can link two HUBs together by setting the second HUB to
Repeater mode. The additional HUB amplifies the signal and lets you pair your
speaker to the closest HUB.

Press the SPK ADD button from the back of the

1

hub connected to the wireless router for 1 second.

Plug in the new HUB you are using as an extender,

2

and then press its SPK ADD button for 10 seconds.

The newly added HUB's LED indicators turn off and

3

Product

on, and it switches to Repeater mode.

Once the connection between the two HUBs has

4

Expansion Hub

been established, the added HUB's ( ) indicator
stops blinking.

● If your smart device is not connected to your

HUB

wireless router with a Wi-Fi connection, your
product will not appear on the Samsung
Multiroom app.

● Place the HUB that is in Repeater mode in an appropriate location between
the speaker and the HUB that is connected to the wireless router.

● You can set only one HUB to Repeater mode.

● The hub may not be available in several countries or regions.
For purchase, please contact your nearest retailer or Samsung Service
Center.

USING THE SAMSUNG MULTIROOM APP

USING THE SAMSUNG
MULTIROOM APP

THE APP AT A GLANCE

Check the full list of

connected speakers and

then press a speaker to

either change or setup.

Press to change the

external input

source.

Press to either check

the standby list or

edit the playlist.

Enter a keyword and
then press to search
for a desired music.

* This function may

not be provided
depending on the
model.

Press to change to
another song from
the current source.

Spin the wheel to
search for other
music.

Press to use the Play

menu.

Move to Play, Pause,
or Previous/Next
Song.

Press to only change
the speaker to listen
to the music
currently playing.

1918

USING THE SAMSUNG MULTIROOM APP

SWITCHING THE INPUT SOURCE

You can change the input source (Music Services, Nearby Devices, or Other Music
Sources) for a selected speaker.

Press Source.

1

Select a source from the list of sources that appears.

2

USING THE SAMSUNG MULTIROOM APP

PLAYING MUSIC

● Playing music files stored in your smart device

Press Source.

1

Select Songs on Phone (files stored in the smart device).

2

• If the source is already set to Songs on Phone, press .

Select a category.

3

• Songs : Lists all the music files by name.

• Albums : Lists all the music files by album.

• Artists : Lists all the music files by artist.

• Genres : Lists all the music files by genre.

• Folders : Lists all the music files by stored folder.

• Playlists : Lists all the music files by playlist.

• Favorites : Lists all the music files marked as favorites.

After selecting a category, find and select your desired music.

4

2120

USING THE SAMSUNG MULTIROOM APP

Using the playback menu

Press .

1

A popup menu appears. Select a function.

2

• Shuffle : Randomly plays music files from the song queue.

• Repeat : Repeatedly plays the current music file or all the music files in the

song queue.

• Add to Playlist : Adds the current song to a new or existing playlist.

• Favorite : Adds the current song to your favorites list.

• Equalizer : Lets you adjust how the speaker sounds by changing the loudness

of the high, mid, and low frequency ranges.

USING THE SAMSUNG MULTIROOM APP

Adjusting the Equalizer

You can select factory pre-sets or create your own settings by manually adjusting the
loudness of six frequency ranges.

Press .

1

A pop-up menu appears. Select Equalizer.

2

To adjust the frequency ranges, drag the sliders up or down.

3

When done, press OK.

4

<HW-H750, HW-H751 only>

● The Equalizer is not available when speakers are grouped.

2322

USING THE SAMSUNG MULTIROOM APP

● Listening to streaming music

Listening to streaming music.

Press Source.

1

From Music Services, select a service.

2

● Depending on your region or the manufacturer of your smart device,
supported content services may differ.

● You cannot initiate a subscription to a service using your smart device.
To use a for-pay service, first subscribe to the service through your
computer.

● Listening to music from nearby devices

You can listen to music stored on another device, such a PC, tablet, or smart phone,
that is connected to the same network.

Press Source.

1

From Nearby Devices, select a device.

2

You can play music files stored in the device you selected through the product.

3

USING THE SAMSUNG MULTIROOM APP

LISTENING TO INTERNET RADIO

Press Source.

1

Select TuneIn.

2

Select a category.

3

• Following : Shows the list of stations added to the preset list or marked by

you as stations you are following. By default, 3 radio stations are displayed in
the preset list.

• Browse : Lists all supported Internet radio stations.

• Search : Allows you to search for an Internet radio station using keypad input.

After selecting a category, then find and select a station.

4

2524

USING THE SAMSUNG MULTIROOM APP

● Following a station

You can add a station to the Following list.

Select a station, and then press the .

1

A popup menu appears. Select +Following.

2

Press Save.

3

• The station you are currently listening to is added to the Following list.

USING THE SAMSUNG MULTIROOM APP

● Setting presets

You can add an Internet radio station you are following to the preset list or re-arrange
the order of the list.

Press to display a popup menu, and then select +Following.

1

Press , and then press Edit.

2

Touch, hold, and then drag the desired station from Following to Presets.

3

To finish editing, press Done.

4

2726

USING THE SAMSUNG MULTIROOM APP

SETTING UP THE SPEAKER

● Setting up the alarm

You can listen to sound services or radio broadcast channels at a specified time from
a selected speaker.

Press to view the list of all speakers.

1

Press from a desired product and then press Alarm from the popup menu

2

that appears.

Press Add Alarm from the alarm list.

3

Press Done after setting up detail settings.

4

USING THE SAMSUNG MULTIROOM APP

● Setting up bedtime

You can setup the speaker to automatically turn off a selected speaker after a
specified time has elapsed.

Press to view the list of all speakers.

1

Press from a desired product and then press Sleep Timer from the popup

2

menu that appears.

Select On and then setup a scheduled time.

3

• You can set up to 90 minutes in minute units.

Press Start.

4

2928

USING THE SAMSUNG MULTIROOM APP

● Renaming product

You can change the name of the connected product.

Press to view the list of all speakers.

1

Press from a desired product and then press Edit Name from the popup

2

menu that appears.

Either select a preset name from the list or use your keyboard to enter a desired

3

name.

USING THE SAMSUNG MULTIROOM APP

USING THE SETTINGS MENU

Press .

1

● Add Speaker

Add Speaker

You can connect multiple Samsung speakers to the app.

3130

USING THE SAMSUNG MULTIROOM APP

● Guide

Tutorial

Select the Tutorial to learn how to use the app.

● Services

Displays a list of available services.

● Depending on your region or smart device manufacturer, supported content
services may differ.

● You cannot initiate a subscription to a service using your smart device.
To use a for-pay service, first subscribe to the service through your
computer.

● Device Settings

Country

You can select the Country.

USING THE SAMSUNG MULTIROOM APP

● Changing the country changes the available services. However, these
services will not work if they are not available in the country you are located
in.

Front LED

● Off : Turns off the product's Front LED indicators.

● On : Turns on the product's Front LED indicators.

3332

USING THE SAMSUNG MULTIROOM APP

Sound Feedback

● Off : Turns off Sound Feedback.

● On : Turns on Sound Feedback.

Software Update

Shows the product's current software version and lets you turn auto update on or
off.

● On : When on, automatically updates the software when new firmware is

released.

● Off : Turns off the auto update function.

● Auto update is available when your product is connected to a network and
the Software Auto Update function is set to On.

● We strongly recommend that you set Software Update for all your Samsung
products to On. Problems with networked functions (such as Group Play)
may otherwise occur due to incompatibility issues when a variety of software
versions is used on linked products.

● Software Auto Update will only update the speaker when the speaker is in
standby mode.
To manually place the speaker in standby mode.

1) Set the Software Auto Update to On.

2) Press the SPK ADD button from the back of the product for 5 seconds.

The software will automatically update after the product reboots.

Update Now

USING THE SAMSUNG MULTIROOM APP

You can update your speaker's software manually using Update Now.

Press .

1

Select Software Update.

2

Select Update Now.

3

Update Now searches for a current software update. If an update is available, it

4

will download and install the update on your speaker. If you already have the
most current software on you speaker, Update Now displays "Latest version
already installed.".

3534

USING THE SAMSUNG MULTIROOM APP

Soundbar Network Standby

You can turn the Soundbar Network Standby mode of the connected speaker on
or off. As long as the Soundbar Network Standby mode is enabled even if the
speaker power is off, the provided power auto on feature will allow the speaker to be
turned on automatically when a speaker is selected or alarm is setup.

Continuous Play

When Continuous Play is on, music you are listening to on mobile device through the
Multiroom app will automatically play on your product when you come within range
of your router. For example, if you are listening to a song on your mobile device
outside, and you have Continuous Play on, that song will automatically start playing
on your product when you go inside and get within range of the router.

● Clock

Alarm

Lets you set the Alarm.

USING THE SAMSUNG MULTIROOM APP

Sleep Timer

Lets you set the Sleep Timer.

3736

USING THE SAMSUNG MULTIROOM APP

● Support

Terms & Conditions

You can check the full contents of the user agreement of all connected room
speakers or Soundbars.

Device ID

Lets you check the Device ID.

Contact Samsung

Provides a link to the Samsung website.

USING THE SAMSUNG MULTIROOM APP

Open Source Licenses

Lets you view the Open Source Licenses.

3938

USING THE SAMSUNG MULTIROOM APP

● Information

Samsung Multiroom

Allows you to check the version number of the speaker.

App Version

Allows you to check the Samsung Multiroom app version.

SELECTING ONE SPEAKER OR MULTIPLE SPEAKERS

SELECTING ONE SPEAKER OR
MULTIPLE SPEAKERS

SELECTING A SPEAKER TO USE

You can select a speaker from among the connected speakers to play music
through and select the input source and music files to play.

Press to go to the list of all speakers.

1

Select a speaker.

2

If no input source is assigned to the selected speaker, the music files stored in

3

the smart device are listed. Select the desired music file to play.

• The selected speaker plays the music.

● Selecting another speaker for playback

Use this function to assign the currently playing input source to another speaker.

From the playback screen, press .

1

Select a speaker.

2

4140

SELECTING ONE SPEAKER OR MULTIPLE SPEAKERS

GROUPING MULTIPLE SPEAKERS

You can group multiple speakers into one group that plays the same music.
Grouping is available only when multiple speakers are connected to the same
network.

Press to go to the list of all speakers.

1

Press Group.

2

Select other products to add into the group, and then press Done.

3

● Group playback is not available for Bluetooth and TV SoundConnect, AUX
IN connections.

● A speaker can be added to one group only.

SELECTING ONE SPEAKER OR MULTIPLE SPEAKERS

SETTING THE SURROUND SOUND MODE

You can configure multiple products for a surround sound effect.

Press to go to the list of all speakers.

1

Press Surround.

2

Press and hold a speaker icon, drag it to the desired place, and then select

3

Next.

2

1

4342

SELECTING ONE SPEAKER OR MULTIPLE SPEAKERS

Test the speakers, adjust their decibel level, and then press Done.

4

● The Surround mode works only in the HDMI or D.IN modes of the
Soundbar.

● Additional multi-room speakers are required to operate the Surround mode
and additional multi-room speakers are sold separately.

● The Surround mode may be canceled automatically if the network
connection is unstable.

● When enabling the Surround Sound mode, we recommend that you set the
same volume levels for the speakers you assign to Front L and Front R.

USING MISCELLANEOUS FUNCTIONS

USING MISCELLANEOUS
FUNCTIONS

PLAYING MEDIA CONTENT SAVED ON A PC

● Wireless Audio - Multiroom for Desktop

To play iTunes music files and other shared PC music files through your product, install the Wireless Audio - Multiroom for Desktop program. To download the Wireless Audio - Multiroom for Desktop program and install it, visit www.samsung.com, and then select Owners & Support > Manuals & Downloads. Enter the name of your product in the search field, and then select the name from the drop down list. On the screen that appears, select Manuals & Downloads. Under Downloads, select More.

● The PC containing the shared folders and your product must be connected
to the same wireless router.

● If the connected Windows PC or the Mac switches to display-off mode,
power saving, or hibernation mode, the App will stop.

● If the firewall of the Windows computer is activated, the App may not work.
If this occurs, deactivate the the Windows firewall and any other firewalls
that are active.

● The *.pkg file is for Mac while *.msi is for Windows installation. Download
the appropriate file for your computer and install it.

● Supported OS: Windows 7 or higher, Mac OS X 10.7 or later.

4544

USING MISCELLANEOUS FUNCTIONS

To use the Wireless Audio Multiroom for Desktop program after you have installed it,
follow these steps:

Double click the program's icon on the PC's desktop.

1

Select Next to set the shared folders.

2

Wireless Audio

- Multiroom for
Desktop: Off, On

You can set to
allow or block
accessing from
external device.

USING MISCELLANEOUS FUNCTIONS

Select the content type and add the selected folder to the shared folders list.

3

After sharing folders, make sure to press the Done button.

1

2

3

On your smart device, open the Samsung Multiroom app.

4

Select Source > Nearby Devices, and then select your PC. The shared PC

5

folders and music files are displayed. (For further details, refer to page 24)

● After adding to or changing the contents of shared folders, make sure to
press the
If you don't press the

y

button.

y

button, the files shared by your computer may not

displayed in the Samsung Multiroom app.

4746

TROUBLESHOOTING

TROUBLESHOOTING

Refer to the table below when this product does not function properly. If the problem
you are experiencing is not listed below or if the instructions below do not help, turn
off the product, disconnect the power cord, and contact Samsung Electronics at
1-800-SAMSUNG (1-800-726-7864).

The unit will not turn on.

● Is the power cord plugged into the
outlet?

No sound.

● Is the Mute function on?

● Is the volume set to minimum?

The HUB doesn't work properly.

● Is the HUB plugged in?

● Is the LAN cable connected to the
wireless router and the HUB properly?

● When the Hub is plugged in, do the
HUB's front indicators show it's
operating properly?

¼ Connect the power cord to the outlet.

¼ Press the Mute button to cancel the

function.

¼ Adjust the Volume.

¼ Plug in the HUB.

¼ Connect the LAN cable to an

ETHERNET SWITCH port on the back
of the HUB and to your wireless
router.

¼ Reset the HUB.

¼ If you experience troubles with

connecting the HUB and Soundbar,
try relocating the Soundbar so that
the Soundbar is closer to the wireless
router or HUB.

The Multiroom app doesn't work properly.

TROUBLESHOOTING

● Does an error occur when accessing
the app?

¼ Make sure your smart device is

compatible with the app.

¼ Make sure the app is the latest

version.

¼ If used with a HUB

- Make sure the HUB and the smart
device are connected to same
router.

- Make sure the HUB's indicator
LED's show that it is working
correctly.

- If you experience troubles with
connecting the HUB and
Soundbar, try relocating the
Soundbar so that the Soundbar is
closer to the wireless router or
HUB.

4948

TROUBLESHOOTING

Soundbar doesn't work properly

● Is the Soundbar plugged in? ¼ Check whether the Wi-Fi router you’re
using had been certified for Wi-Fi.

¼ Unplug the Soundbar, plug it back in,

and then reconnect it to the router.

¼ If used with a HUB

- Make sure the smart device and
the HUB are connected to the
same Wi-Fi network.

- Make sure the HUB's indicator

I cannot group speakers.

● Is the product connected to the

LED's show that it is working
correctly.

- If the problem persists, reset the
HUB.

- Unplug, then plug in the HUB.
Then, unplug and plug in the
Soundbar.

- If you experience troubles with
connecting the HUB and
Soundbar, try relocating the
Soundbar so that the Soundbar is
closer to the wireless router or
HUB.

¼ If the product is connected to the

network via Wi-Fi?

network via Bluetooth,
TV SoundConnect, or AUX IN, you
cannot use the group speakers
function.

● If the problem persists, consult the service center for troubleshooting.

50

QUESTIONS OR COMMENTS?

COUNTRY CALL OR VISIT US ONLINE AT WRITE

U.S.A

1-800-SAMSUNG
(1-800-726-7864)

www.samsung.com/us/

support

Samsung Electronics America, Inc.

85 Challenger Road

Ridgefield Park, NJ 07660