Sage SES990 User Manual

the Oracle

SES990

™

Touch

Contents

2 Important Safeguards

5 Components

IMPORTANT
SAFEGUARDS

READ ALL INSTRUCTIONS
BEFORE USE AND SAVE FOR
FUTURE REFERENCE

7 Functions

10 Care & Cleaning

14 Troubleshooting

SAGE®
RECOMMENDS
SAFETY FIRST

At Sage® we are very safety
conscious. We design and
manufacture consumer
products with the safety of
you, our valued customer,
foremost in mind. In addition
we ask that you exercise a
degree of care when using
any electrical appliance
and adhere to the following
precautions.

• The full information
book is available at
sageappliances.com

• Before using for the rst
time please ensure that your
electricity supply is the same
as shown on the rating label on
the underside of the appliance.
If you have any concerns
please contact your local
electricity company.

• Remove any packaging
material and promotional labels
or stickers before using the
Oracle

• To eliminate a choking hazard
for young children, remove and
safely discard the protective

cover tted to the power plug of

this appliance.

• Do not place the product near
the edge of a bench or table
during operation. Ensure the
surface is level, clean and free
of water and other substances.

• Do not let the cord hang over
the edge of a bench or table,
or become knotted. Keep
away from hot gas or electric
burner, or where it could touch
a heated oven.

™

Touch for the rst time.

2

• Appliances can be used by
persons with reduced physical,
sensory or mental capabilities
or lack of experience and
knowledge if they have been
given supervision or instruction
concerning use of the appliance
in a safe way and understand
the hazards involved.

• Children shall not play with
the appliance.

• Regularly inspect the
supply cord, plug and actual
appliance for any damage.
If found damaged in any way,
immediately cease use of
the appliance and return the
entire appliance to the nearest
authorised Sage Service
Centre for examination,
replacement or repair.

• Keep the appliance and
accessories clean. Follow the
cleaning instructions provided
in this book. Any procedure
not listed in this instruction
booklet should be performed
at an authorised Sage
Service Centre.

• The installation of a current
device (safety switch) is
recommended to provide
additional safety protection
when using electrical
appliances. It is advisable that
a safety switch with a rated
residual operating current not

exceeding 30mA be installed
in the electrical circuit supplying
the appliance. See your
electrician for professional advice.

SPECIFIC INSTRUCTIONS

™

FOR SES990 THE ORACLE
TOUCH

• This appliance is
recommended for household
use only. Do not use this
appliance for any purpose
other than its intended use.
Do not use in moving vehicles
or boats. Do not use outdoors.

• If the appliance is to be:

- left unattended

- cleaned

- moved

- assembled; or

- stored

• Always switch O the espresso
machine by pressing the Power

button to O, switch O at the

power outlet and unplug.

• Ensure the product is properly

assembled before rst use.

• Do not use any other liquid
apart from cold mains/town
water. We do not recommend
the use of highly ltered,
de-mineralised or distilled

water as this may aect the
taste of the coee and how the

espresso machine is designed
to function.

3

• Ensure the portalter is rmly
inserted and secured into the
group head before starting an
extraction. Never remove the

portalter during the extraction

process.

• Do not touch hot surfaces.
Allow the product to cool down
before moving or cleaning
any parts.

• Use caution after milk texturing
as the ‘Auto Purge’ function
may purge hot steam when the
steam wand is lowered.

• Use caution when operating
machine as metal surfaces are
liable to get hot during use.

• Use caution when using the
de-scale feature as hot steam
may be released. Before
de-scaling, ensure drip tray is
empty and inserted. Refer to
page 13 for further instructions.

SPECIFIC INSTRUCTIONS
FOR WATER FILTER

• Filter cartridge should be kept
out of reach of children.

• Store lter cartridges in a dry
place in the original packaging.

• Protect cartridges from heat
and direct sunlight.

• Do not use damaged lter
cartridges.

• Do not open lter cartridges.

• If you are absent for a
prolonged period of time,
empty the water tank and
replace the cartridge.

The symbol shown

indicates that this appliance
should not be disposed of

in normal household waste.
It should be taken to a local
authority waste collection centre
designated for this purpose or to
a dealer providing this service.
For more information, please

contact your local council oce.

To protect against electric

shock, do not immerse
the power cord, power plug
or appliance in water or any
other liquid.

FOR HOUSEHOLD USE ONLY
SAVE THESE INSTRUCTIONS

4

Components

A

B

C

D

E

F

G

H

A. Integrated conical burr grinder

B. Top-ll 2.5L removable water tank

C. Grind size dial

D. Touch screen control panel

E. Grind outlet

F. 58mm group head

G. 58mm stainless steel portalter

H. Drop down swivel foot

I

J

K

L

M

N

I. Heated cup warming tray

J. Cool touch steam wand

K. Dedicated hot water outlet

L. Descale access point

M. Tool storage tray

N. Removable drip tray

Rating Information

220–240V~50–60Hz 2000–2400W

5

A

B

D

C

F

G

H

I

ACCESSORIES

A. Stainless steel milk jug

B. 2 cup lter basket

C. 1 cup lter basket

D. Water lter holder with lter

E. Cleaning disc

F. Mini grinds bin

G. Grinder burr brush

J

K

L

E

M

H. Grind outlet brush & tamp

removal magnet

I. Cleaning tool for steam wand tip

J. Two allen keys

K. Steam wand cleaning powder

L. Water hardness test strip

M. Espresso cleaning tablets

6

Functions

INSTALLING THE WATER FILTER

• Soak the lter in cold water for 5 minutes.

• Wash the lter holder with cold water.

• Set the reminder for next month of
replacement. We recommend to replace the

lter after 3 months.

• Fill the water tank with cold water, slide and lock
back into position.

FIRST USE

1. Press POWER button to turn the machine on.

2. Follow the instructions on screen to guide

you through rst use setup.

3. After completing setup, the machine will
tell that it is ready to use.

Your Oracle is now ready to use

Select the guide to find out more about your Oracle Touch

or to exit and proceed to your drink selection

Guide

The machine is now in STANDBY mode.

• Insert the lter into the two parts of the lter

holder.

• To install the assembled filter holder into the

water tank, align the base of the lter holder

with the adapter inside the water tank. Push
down to lock into place.

NOTE

If your water hardness is either 4 or 5 when
tested, we strongly recommend you change to an
alternate water source.

GRINDING OPERATION

Insert bean hopper into position on-top of the
machine. Turn dial to lock into place.
Fill hopper with fresh beans.

7

DRINK SELECTION

Cappuccino

GRIND OUTLET

GROUP HEAD

POSITION

To enter Drinks Menu screen, touch the Home icon

. Swipe & select your drink. Touch the ‘Help &

Tip’ icon to see Oracle™ Touch Guide.

SELECTING YOUR FILTER BASKET

Select your drink

Long Black Latte Flat White

NOTE

Please keep the touch screen dry and clean to
ensure that the machine functions properly.

DRINK SCREEN

‘Home’ icon ‘Setting’ icon

20

Drink chosen

Cappuccino

Brew

Single

Hot Water

MilkGrind

65º 08

2 Cup

Filter Basket

1 Cup

Filter Basket

AUTO GRIND DOSE & TAMP

Align portalter handle with the INSERT position
on the grind outlet. Lift to insert portalter into the

grind outlet and rotate to the centre position.

GRIND OUTLET

CENTER

To start the auto grind, dose & tamp function,
touch the ‘Grind’ button on the display. Grinding will
commence.

Grind size

Adjust using the
dial on the side
of the machine

Brew setting: touch this
button to scroll

Espresso – single shot
/ double shot / custom
extraction time

Long Black – small /

medium / large

SELECTING GRIND SIZE

There are 45 grind size settings

(No.1 – nest, No. 45 – coarsest).

We recommend you start at No. 30 and adjust

– ner if extraction is too fast, coarser if too slow.
Expresso should start to ow within 8–12 seconds.

8

Milk froth
level

Milk
temperature

When the auto grind, dose & tamp function is

complete, rotate the portalter handle to the

INSERT position and lower to remove.

ESPRESSO EXTRACTION

MILK MUST

COVER THIS

SEAL

Align portalter handle with the INSERT position
on the group head. Lift to insert portalter into the
group head and rotate towards the LOCK TIGHT

position until resistance is felt.

Press ‘Brew’ button on the display to start
extraction. You can change the shot volume.

Brew

Brew

Brew

22

s

MANUAL MILK TEXTURING

Lift the steam wand. Press and hold the ‘Milk’

button (approx 2 secs) to enter manual mode.
Start frothing by touching the button.

When desired temperature is reached, touch
the ‘Milk’ button to stop.

Wipe the wand & tip with a clean damp cloth.
Lower steam wand to the down position and
the wand will automatically purge.

CAUTION: BURN HAZARD

Single

Double

Custom

MANUAL OVERRIDE

Press and hold the ‘Brew’ button (approx 2 secs)
to enter manual extraction mode. Touch the ‘Brew’
button to start the extraction, touch the ‘Brew’ button
to stop the extraction.

AUTO TEXTURING MILK

Start with fresh cold milk. Fill milk jug to below the

spout position. Lift steam wand and insert into milk
jug. Lower steam wand, ensuring it is fully down.

The milk jug should rest on the drip tray and milk
should cover the steam wand seal.

MAX
MIN

Pressurised steam can still be released, even after

machine has been switched o.

Children must always be supervised.

LONG BLACK

There are 3 preset Long Black settings – small,

medium and large.

Grind dose & tamp your porta-lter & insert into

the group head. Position your cup underneath the

porta-lter spouts & the hot water spout. Espresso
will be extracted rst, the hot water is delivered

automatically after the espresso.

PRESET CUP SIZE AMOUNT

BREWED

Small Approx. 6oz / 180ml

Medium Approx. 8oz / 240ml

Large Approx. 12oz / 360ml

To start, touch the ‘Milk’ button. The screen will
display the temperature of the milk as it heats. Milk
texturing will stop automatically when the selected

milk temperature is reached. Lift steam wand to

remove milk jug. Wipe the wand & tip with a clean
damp cloth. Lower steam wand to the down

position and the wand will automatically purge.

9

HOT WATER

The HOT WATER function can be used to pre-heat
cups or add hot water manually.

To start & stop hot water, touch ‘Hot Water’ on
the screen.

ADDING NEW DRINK

Touch ‘Create New’ in the menu screen to create
a customised drink. You can adjust parameters
based on a standard style and save your own.

+

Add New

Care & Cleaning

COLOUR TOUCH SCREEN DISPLAY

Please keep the touch screen dry and clean to
ensure that the machine functions properly.

CLEANING CYCLE

• A message for cleaning will be displayed to

indicate when a cleaning cycle is required
(approx. 200 shots). Or you can start cleaning
cycle by choosing ‘Clean Cycle’ in ‘Settings’.
The cleaning cycle cleans the shower screen

and back-ushes the group head.

• Follow the instruction on the touch screen.

Alternatively, after manually adjusting parameters
touch the small icon to save the current setting.

SETTINGS

To enter settings menu, touch the icon
on the upper right on the screen.

TRANSPORTING AND STORING

We recommend draining both boilers completely
before transporting the machine or storing for an
extended period of time. Refer to the Descale
section for the step by step instructions.

This procedure is also intended as an anti-freeze
measure in the event the machine is exposed
to extreme cold temperatures.

AUTO OFF MODE

The machine automatically switches
to AUTO OFF mode after 30 minutes.

INSTALLING THE WATER FILTER

Refer to page 7.

10

CLEANING CONICAL BURRS

Regular cleaning helps the burrs achieve consistent grinding results which is especially important when
grinding for espresso.

1 2 3 4 5

Unlock hopper

6

Remove upper
burr

12

Push upper
burr firmly into
position

Burr
brush

Remove beans Run grinder until empty Unlock & remove

7 88 9

Clean upper
burr with
burr brush

13

Lock upper burr14Insert hopper

Replace & lock
hopper

Clean lower
burr with
burr brush

Tamp removal
magnet

Remove tamping
fan with tamp
removal magnet

15

Lock hopper

10

Clean grind
outlet with grind
outlet brush

hopper

11

Replace tamping
fan by hand

Grind outlet
brush

11

CLEANING THE STEAM WAND

IMPORTANT

After every use, thoroughly wipe the steam wand
and tip with a damp cloth & purge immediately.

Failure to clean the steam wand may aect the milk

texturing performance.

• If any of the holes in the tip of the steam wand
become blocked, ensure the machine stopped
steaming and unblock using the steam tip
cleaning tool.

• If steam wand remains blocked, remove the
tip and soak together with steam wand using
the provided steam wand cleaning powder
(instructions below). Screw tip back onto the
steam wand after rinsing.

Steam Wand
Tip

4. Leave to soak for 20 minutes.

5. Clean, rinse and replace steam tip. Place wand
back into the jug and activate steam for
10 seconds.

6. Allow to soak for 5 minutes.

7. Activate steam several times to purge the
steam wand, then rinse the wand thoroughly.

8. Wipe the steam wand dry with a clean cloth.

9. Discard solution & rinse jug thoroughly.

NOTE

Please ensure the steam wand tip is tightly
fastened after cleaning to avoid temp sensing error.

CLEANING THE FILTER BASKET
AND PORTAFILTER

• The lter basket and portalter should be rinsed

under hot water after each coee making
session to remove all residual coee oils.

• If the holes in the lter basket become blocked,

dissolve a cleaning tablet in hot water and soak

lter basket and portalter in solution for approx.

20 minutes. Rinse thoroughly.

CLEAR WATER BACKFLUSH

• After each coee making session we

recommend doing a clear water backush
before you turn o the machine. Empty drip tray.
Insert the cleaning disc into the lter basket then
insert the portalter into the group head. Touch

the ‘Brew’ button and allow pressure to build
for 20 seconds, then touch to stop & release

pressure. Repeat this 5 times to purge any ne
coee grounds and residual coee oils from the

brew water paths.

• The steam wand can be left immersed in the

milk jug lled with water when not in use to

reduce the risk of blockages.

Steam Wand Cleaning Powder

1. Add 1 packet into an empty milk jug.

2. Add 1 cup (8oz/240ml) hot water into
milk jug.

3. Remove steam tip and place with steam wand
into jug.

12

CLEANING THE SHOWER SCREEN

• The group head interior and shower screen

should be wiped with a damp cloth to remove

any ground coee particles.

• Periodically, run hot water through the group

head with the lter basket and portalter in
place, but without ground coee. This will
remove any residual ground coee particles

from the shower screen.

• If there seems to be stubborn build up on the
shower screen, use the allen key to undo the
screw in the middle of the shower screen,
making note of which side faces into the
group head.

CLEANING THE DRIP TRAY
& STORAGE TRAY

• The drip tray should be removed, emptied

and cleaned after each use.

• Remove grill from the drip tray. Wash the drip
tray in warm soapy water.

• The storage tray can be removed and cleaned
with a soft, damp cloth (do not use abrasive
cleansers, pads or cloths which can scratch
the surface).

CLEANING THE OUTER HOUSING
& CUP WARMING TRAY

• The outer housing and cup warming tray can be

cleaned with a soft, damp cloth. Polish with a soft,
dry cloth. Do not use abrasive cleansers, pads
or cloths which can scratch the surface.

NOTE

Do not clean any of the parts or accessories
in the dishwasher.

DESCALE

• Use this function to access the descale

procedure when promoted on screen.

• The machine will enter descale mode if you
choose to descale from the pop-up message
or if you choose ‘Settings’ > ‘Descale Cycle’.
Follow the instruction on the touch screen.

• Please ensure you allow approximately

1.5 hours to complete the entire descale process
and follow the step by step instructions.

If you’ve just nished using your machine,
please ensure to turn the machine o

and allow to cool for at least 1 hour before
starting your descale process.

NOTE

DO NOT attempt to descale your machine without
using the Descale procedure in the Settings menu.
Damage to your machine could occur.

13

Troubleshooting

•

PROBLEM POSSIBLE CAUSE WHAT TO DO

Grinder Motor starts
but no ground

coee coming

from grind outlet

Grinder Motor starts
but operates with a
loud ‘clicking’ noise

Unable to lock bean
hopper into position

Portalter overlls

Grinder Emergency
stop?

Grinder running
continuously

No coee beans in bean

•
hopper.

Grinder/bean hopper is

•
blocked.

Coee bean may have

•
become stuck in hopper.

Grinder is blocked

•
with foreign item or chute

is blocked.

Moisture clogging grinder.

•

Coee beans obstructing

•
bean hopper locking

device.

Tamping fan was

•
removed for cleaning and

not replaced.

No beans in hopper.

•

Fill bean hopper with fresh coee beans.

•
Remove bean hopper. Inspect bean hopper

•
& grinding burrs for blockage. Replace

parts and try again.

Remove bean hopper, inspect burrs

•
and remove any foreign body.

Clean the burrs and grind outlet,

•
see page 11.

Leave burrs to dry thoroughly before

•
re-assembling. It is possible to use a hair

dryer to blow air into the burr area to
quicken the drying process.

Remove bean hopper.

•
Clear coee beans from top of burrs.

Re-lock bean hopper into position.

Check that the tamping fan is in position

•
and mounted correctly to the drive shaft,

see Instruction Book on Sage website.

Rotate the portalter to the left to stop

•
the auto grind, dose & tamp function.

Unplug power cord from power outlet.

Fill hopper with beans.

•
Rotate the portalter to the left to stop

•
the auto grind, dose & tamp function.

Tamping fan has been

•
removed.

Check that the tamping fan is in position

•
and mounted correctly to the drive shaft,

see Instruction Book on Sage website.

14

PROBLEM POSSIBLE CAUSE WHAT TO DO

Espresso runs out
around the edge

of the portalter

and/or

Portalter comes

out of the group
head during an
extraction

Issues with the
Auto Start feature

Operation Error
message on the
touch screen

Pumps continue
to operate / Steam
is very wet / Hot
water outlet leaks

Portalter not inserted in

•
the group head correctly.

There are coee grounds

•

around the lter basket rim.

Filter basket rim is wet

•

or underside of portalter

lugs are wet. Wet surfaces
reduce the friction
required to hold the

portalter in place whilst

under pressure during an
extraction.

Clock not set or clock is

•
set with incorrect time.

A major fault has occurred

•
and machine cannot

operate.

Using highly ltered,

•
demineralised or distilled

water which is aecting

how the machine is
designed to function.

Ensure portalter is rotated to the right

•
until the handle is past the centre and is

securely locked in place. Rotating past the
centre will not damage the silicone seal.

Clean excess coee from the rim of the

•
lter basket after grinding to ensure

a proper seal in group head.

Always ensure lter basket and portalter

•

are dried thoroughly before lling with
coee, tamping and inserting into the

group head.

Check that the clock and Auto Start time

•
have been programmed correctly.

Contact Sage Customer Service Centre.

•

We recommend using cold, ltered water.

•
We do not recommend using water with

no/low mineral content such as highly

ltered, demineralised or distilled water.

If the problem persists, contact Sage
Consumer Support.

Water does not

ow from the

group head

Machine has not reached

•
operating temperature.

Water tank is empty.

•

Water tank not fully

•
inserted & locked.

Allow time for the machine to reach

•
operating temperature.

Fill tank. Prime the system by:

•

1) Touching the ‘Brew’ button to run water

through the group head for 30 seconds.

2) Touching ‘Hot Water’ to run water through

•

the hot water outlet for 30 seconds.

Push water tank in fully and lock

•
latch closed.

15

PROBLEM POSSIBLE CAUSE WHAT TO DO

Please run the descale process.

Please run the descale process.

Display says
“Water tank
empty” but water
tank is full

No steam or
hot water

No hot water

No steam

The machine is ‘On’
but won’t operate

Steam pouring out
of group head

Espresso only
drips from the

portalter spouts,
restricted ow

Water tank not fully

•
inserted & locked.

Machine is not turned

•
on or up to operating

temperature.

Water tank is empty.

•

Steam wand is blocked.

•

Coee is ground

•

too nely.

Push water tank in fully and lock latch

•
closed.

Ensure the machine is plugged

•
in and ready for use.

You may have a blockage in scale.

•
Please run the descale process.

Fill water tank.

•

Refer to ‘Cleaning the Steam Wand’,

•
page 12.

You may have a blockage in scale.

•

Turn machine o. Wait for 60 minutes

•
and turn machine back on.

If problem persists, call Sage Consumer

•
Support.

Turn machine o. Wait for 60 minutes and

•
turn machine back on.

If problem persists, call Sage Consumer

•
Support.

Adjust the grind size to a higher number

•
to make the grind size slightly coarser.

You may have a blockage in scale.

•

Espresso ows out
too quickly

16

The coee is ground

•
too coarsely.

Coee beans are stale.

•

Adjust the grind size to a lower number

•

to make the grind size slightly ner.
Use freshly roasted coee beans with

•
a ‘Roasted On’ date and consume

between 5–20 days after that date.

PROBLEM POSSIBLE CAUSE WHAT TO DO

Coee not hot

enough

No crema

Not enough
milk texture

Too much coee

extracted

Not enough

coee extracted

Cups not pre-heated.

•

Milk not hot enough

•
(if making cappuccino

or latté etc).

Coee beans are stale.

•

Steam wand is blocked.

•

Coee is ground too

•
coarsely.

Shot duration/volume

•
needs to be adjusted.

Coee is ground too nely.

•
Shot duration/volume

•
needs to be adjusted.

Rinse cups under hot water outlet

•
and place on cup warming tray.

Increase the milk temperature

•
in settings menu.

Use freshly roasted coee beans with

•
a ‘Roasted On’ date and consume

between 5–20 days after that date.

Refer to ‘Cleaning the Steam Wand’,

•
page 12.

You may have a blockage in scale.

•
Please run the descale process.

Dierent brands and types of milk and milk

•

alternatives will texture dierently. You may

need to adjust the froth level accordingly.

Adjust the grind size to a lower number

•

to make the grind size slightly ner.

Customise extraction time by touching

•
the ‘Single’ / ‘Double’ button.

Adjust the grind size to a higher number

•
to make the grind size slightly coarser.

Customise extraction time by touching

•
the ‘Single’ / ‘Double’ button.

Amount of coee

extracted has
changed, but
all settings are
the same.

As coee beans age, the

•
extraction rate changes

and can aect the shot

volume.

Adjust the grind size to a lower number

•

to make the grind size slightly ner.

Customise extraction time by touching

•
the ‘Single’ / ‘Double’ button.

Use freshly roasted coee beans with

•
a ‘Roasted On’ date and consume between

5–20 days after that date.

17

Sage

®

Freephone (UK Landline): 0808 178 1650

Mobile Calls (National Rate): 0333 0142 970

www.sageappliances.co.uk

[e-mail]

Register your product and get
more from your purchase

Product registration takes only a few
minutes and ensures a record of your
purchase. Registration also makes
it easier to get support and advice
on any questions or issues that you
might have in the future. If you wish,
we can also send you free recipes
and additional hints and tips on
making the best of your appliance.

Go to www.sageappliances.co.uk
and click on ‘Product Registration’.

What’s on your mind?

Our constant aim is to improve
the quality and features of our
appliances. We welcome your
comments and ideas in assisting our
ongoing development.

Go to www.sageappliances.co.uk
and click on ‘Support’.

Registered in England & Wales No. 8223512. Due to continued product improvement, the products illustrated or photographed

in this document may vary slightly from the actual product.

Copyright BRG Appliances 2017.

SES990