Sage SES980 User Manual

the Oracle

SES980

™

CONTENTS

2 Sage® Recommends Safety First
5 Know your new appliance
7 Operating your new appliance
17 Care & cleaning
23 Troubleshooting

SAGE®
RECOMMENDS
SAFETY FIRST

At Sage® we are very safety
conscious. We design and
manufacture consumer
products with the safety of
you, our valued customer,
foremost in mind. In
addition we ask that you
exercise a degree of care
when using any electrical
appliance and adhere to
the following precautions.

IMPORTANT
SAFEGUARDS

READ ALL INSTRUCTIONS
BEFORE USE AND SAVE
FOR FUTURE REFERENCE

• The full information
book is available at
sageappliances.com

• Before using for the rst

time please ensure that your
electricity supply is the same
as shown on the rating label on
the underside of the appliance.
If you have any concerns
please contact your local
electricity company.

• Remove any packaging
material and promotional labels
or stickers before using the

™

Oracle

• To eliminate a choking hazard
for young children, remove and
safely discard the protective
cover tted to the power plug
of this appliance.

• Do not place the product near
the edge of a bench or table
during operation. Ensure the
surface is level, clean and free
of water and other substances.

• Do not let the cord hang over
the edge of a bench or table,
or become knotted. Keep
away from hot gas or electric
burner, or where it could touch
a heated oven.

• Appliances can be used by
persons with reduced physical,
sensory or mental capabilities
or lack of experience and
knowledge if they have been
given supervision or instruction
concerning use of the appliance

for the rst time.

2

WE RECOMMEND SAFETY FIRST

in a safe way and understand the
hazards involved.

• Children shall not play with
the appliance.

• Regularly inspect the
supply cord, plug and actual
appliance for any damage. If
found damaged in any way,
immediately cease use of
the appliance and return the
entire appliance to the nearest
authorised Sage Service Centre
for examination, replacement
or repair.

• Keep the appliance and
accessories clean. Follow the
cleaning instructions provided
in this book. Any procedure not
listed in this instruction booklet
should be performed at an
authorised Sage Service Centre.

• The installation of a current
device (safety switch) is
recommended to provide
additional safety protection
when using electrical
appliances. It is advisable that
a safety switch with a rated
residual operating current not
exceeding 30mA be installed in
the electrical circuit supplying
the appliance. See your
electrician for professional advice.

SPECIFIC INSTRUCTIONS
FOR SES980 THE ORACLE

™

• This appliance is
recommended for household
use only. Do not use this
appliance for any purpose
other than its intended use.
Do not use in moving vehicles
or boats. Do not use outdoors.

• If the appliance is to be:

- left unattended

- cleaned

- moved

- assembled; or

- stored

Always switch O the espresso

machine by pressing the Power

button to O, switch O at the

power outlet and unplug.

• Ensure the product is properly

assembled before rst use.

• Do not use any other liquid
apart from cold mains/town
water. We do not recommend
the use of highly ltered,
de-mineralised or distilled

water as this may aect the
taste of the coee and how the

espresso machine is designed
to function.

• Ensure the portalter is rmly
inserted and secured into the
group head before starting
an extraction. Never remove

3

WE RECOMMEND SAFETY FIRST

the portalter during the

extraction process.

• Do not touch hot surfaces.
Allow the product to cool down
before moving or cleaning
any parts.

• Use caution after milk texturing
as the ‘Auto Purge’ function
may purge hot steam when the
steam wand is lowered.

• Use caution when operating
machine as metal surfaces are
liable to get hot during use.

• Use caution when using the
de-scale feature as hot steam
may be released. Before
de-scaling, ensure drip tray is
empty and inserted. Refer to
page 21 for further instructions.

• Heating element surface
is subject to residual heat
after use.

SPECIFIC INSTRUCTIONS
FOR WATER FILTER

• Filter cartridge should be kept
out of reach of children.

• Store lter cartridges in a dry
place in the original packaging.

• Protect cartridges from heat
and direct sunlight.

• Do not use damaged

lter cartridges.

• Do not open lter cartridges.

• If you are absent for a
prolonged period of time,
empty the water tank and
replace the cartridge.

It should be taken to a local
authority waste collection centre
designated for this purpose or to
a dealer providing this service.
For more information, please

contact your local council oce.

The symbol shown

indicates that this appliance
should not be disposed of
in normal household waste.

To protect against electric

shock, do not immerse
the power cord, power plug
or appliance in water or any
other liquid.

SAVE THESE INSTRUCTIONS

4

KNOW YOUR NEW APPLIANCE

A

B

C

D

E

F

G

H

I

J

K

L

M

N

O

P

Q

R

S

T

U

A. Integrated conical burr grinder
B. Top-ll 2.5L removable water tank

C. Grind Size dial

D. Grind LCD

E. Main LCD

F. 1 CUP and 2 CUP buttons

G. Grind outlet

H. Heated 58mm group head with
I. 58mm full stainless steel portalter

J. Drop down swivel foot

K. Heated cup warming tray

L. HOT WATER button

M. LONG BLACK dial

N. Steam lever

O. Steam LCD

P. SELECT dial

Q. Cool touch steam wand

R. Dedicated hot water outlet

S. Descale access point

T. Tool storage tray

U. Removable drip tray

5

KNOW YOUR NEW APPLIANCE

A

B

D

G

H

I

ACCESSORIES

A. Stainless steel milk jug
B. 2 cup lter basket
C. 1 cup lter basket
D. Water lter holder with lter

E. Cleaning disc

F. Mini grinds bin

G. Burr brush

C

J

K

L

H. Grind outlet brush & tamp removal magnet

I. Cleaning tool for steam wand tip

J. Allen key

K. Steam wand cleaning powder

L. Water hardness test strip

M. Espresso cleaning tablets

E

F

M

Rating Information

220–240V~50–60Hz 2000–2400W

6

OPERATING YOUR NEW APPLIANCE

HOT WATER LONG BLACK

BEFORE FIRST USE

Machine Preparation

Remove and discard all labels and packaging
materials attached to your espresso machine.
Ensure you have removed all parts and
accessories before discarding the packaging.

Clean parts and accessories (water tank,
portalter, lter basket, jug) using warm water
and a gentle dish washing liquid. Rinse well
then dry thoroughly.

TIP

To easily manoeuvre your machine, use
the drop down swivel foot located under
the drip tray.

INSTALLING THE WATER FILTER

• Remove the water lter and water lter

holder from the plastic bag.

• Soak the lter in cold water for 5 minutes.

• Wash the lter holder with cold water.

• Set the reminder for next month
of replacement. We recommend

to replace the lter after 3 months.

• Fill the water tank with cold water before sliding
back into position at the back of the machine
and locking into place.

FIRST USE

1. Ensure tank is lled with cold water.

2. Press POWER button to turn machine on.

3. The main LCD will display 'Hrd3', prompting
you to set the water hardness level.

Setting Water Hardness

• Dip the test strip into a sample of the water

you have lled the tank with. Wait for one

minute. The water hardness setting is
indicated by the number of red squares
displayed on the test strip.

• Rotate SELECT dial to the required

setting from 'Hrd1' (softest water) to 'Hrd5'
(hardest water). Press SELECT dial to set.

4. After approximately 5 minutes, the machine
will reach the default operating temperature
93˚C and all 6 buttons will illuminate.
The machine is now in STANDBY mode.

• Insert the lter into the two parts of the

lter holder.

• To install the assembled lter holder into
the water tank, align the base of the lter

holder with the adapter inside the water tank.
Push down to lock into place.

SELECTPOWER

TEMP TEXTURE

7

OPERATING YOUR NEW APPLIANCE

GRIND OUTLET

GROUP HEAD

POSITION

Flushing The Machine

When the machine has reached STANDBY mode:

1. Press 2 CUP button to run water through
the group head for 30 seconds.

2. Press HOT WATER button to run
water through the hot water outlet.
After 30 seconds, press HOT WATER

button again to stop the ow of water.

3. Lift steam lever to the MANUAL position
to release steam through the steam wand.
After 30 seconds, lower the steam lever
to the centre OFF position.

4. Repeat steps 1–3 twice.

MANUAL will ash on LCD

The machine will not reach operating temperature
(STANDBY mode) if the steam lever is in the
MANUAL position. The steam LCD will display
'MANUAL'. Lower the steam lever to the centre
OFF position.

Steam operation is ready when the SELECT
dial illuminates.

NOTE

You will not be able to select the 1 CUP,
2 CUP or LONG BLACK functions; or access
the cleaning cycle in the menu options until the
machine has reached operating temperature
(STANDBY mode).

SELECTING GRIND SIZE

There are 45 espresso grind size settings

(No. 1 – nest, No. 45 – coarsest) to enable you
to select the right grind size for your coee beans

and achieve the perfect espresso extraction.

We recommend you start at No. 30 and adjust

as required to control espresso ow rate.

SELECT YOUR FILTER BASKET

Use the 1 Cup Filter Basket for making a single
cup or a weaker tasting espresso.

Use the 2 Cup Filter Basket for making 2 cups
or a stronger tasting espresso, usually for mugs
or larger cups.

AUTO GRIND DOSE & TAMP

Align portalter handle with the INSERT position on
the grind outlet. Lift to insert portalter into the grind

outlet and rotate to the centre position.

GRIND OUTLET

GRINDING OPERATION

Insert bean hopper into position on top of
the machine. Turn knob to lock into place.
Fill hopper with fresh beans.

8

CENTRE

To start the auto grind, dose & tamp function, rotate

the portalter to the right then gently guide back to

the centre position. Grinding will commence.

When the auto grind, dose & tamp function
is complete, rotate the portalter handle
to the INSERT position and lower to remove.

OPERATING YOUR NEW APPLIANCE

ESPRESSO EXTRACTION

Align portalter handle with the INSERT position
on the group head. Lift to insert portalter into the

group head and rotate towards the LOCK TIGHT
position until resistance is felt.

EXTRACTION GUIDE

The 1 CUP button and 2 CUP button
use duration to control espresso volume.
The duration times are preset, but can be
reprogrammed.

1 CUP BUTTON

Press 1 CUP button once to extract a single shot
of espresso.

2 CUP BUTTON

Press 2 CUP button once to extract a double shot
of espresso.

Press and hold either the 1 CUP or 2 CUP
button to commence pre-infusion. When the
required pre-infusion duration is met, release the
button to begin full pump pressure.

Press the button again to stop the pour when
required duration has been achieved.

TEXTURING MILK

The SELECT dial is used to select milk
temperature and texture. Press the dial to toggle
between milk temperature and texture.

ADJUSTING MILK TEMPERATURE

Press the SELECT dial until the milk temperature

ashes. Rotate the dial to increase or decrease

milk temperature.

SELECTSELECTSELECT

TEMP TEXTURETEMP TEXTURETEMP TEXTURE

STEAM

ADJUSTING MILK TEXTURE

Press the SELECT dial until the milk texture
triangle ashes. Rotate dial towards 'CAPP'
for more texture or 'LATTE' for less texture.

The machine will stop after 2 CUP duration has
been extracted and will return to STANDBY mode.

EXTRACTION

TYPES

OVER-EXTRACTED

(bitter • astringent)

BALANCED

UNDER-EXTRACTED

(underdeveloped • sour)

GRIND SHOT

DURATION

To o

Fine

Optimum

To o

Coarse

Over

45secs

Between

15-40secs

Less than

15secs

MANUAL OVERRIDE

SELECTSELECTSELECT

TEMP TEXTURETEMP TEXTURETEMP TEXTURE

STEAM

NOTE

Prior to texturing milk, always purge steam
wand by momentarily pressing down the
steam lever.

AUTO MILK TEXTURING

9

OPERATING YOUR NEW APPLIANCE

Start with fresh cold milk. Fill milk jug to below the
spout position. Lift steam wand and insert into milk
jug. Lower steam wand, ensuring it is fully down.
The milk jug should rest on the drip tray and milk
should cover the steam wand seal.

MAX
MIN

To start, press down and release steam lever. Milk
texturing will stop automatically when the selected
milk temperature is reached. Lift steam wand
to remove milk jug. Wipe the wand and tip with
a damp cloth. Lower steam wand to the down
position and the wand will automatically purge.

MANUAL MILK TEXTURING

Auto milk texturing and auto shut-o are disabled

during manual milk texturing mode.

Insert steam wand into milk jug. Lift steam lever to
activate manual steam mode. Once the desired
milk texture and temperature are achieved, lower
the steam lever to the centre OFF position. Wipe
the wand and tip with a damp cloth. Lower
steam wand to the down position and the wand will

automatically purge.

CAUTION: BURN HAZARD

Pressurised steam can still be released,

even after machine has been switched o.

Children must always be supervised.

If machine is run continuously for 30 minutes,
allow machine to cool for 5 minutes before
each use.

PRESET LONG BLACK

There are 3 preset Long Black settings – small,
medium and large. To use one of these settings:

1. Insert the 2 Cup Filter Basket into the

Porta-lter.

2. Fill the portalter using the auto grind,

dose & tamp function.

3. Insert the portalter into the group head.

4. Position your cup so the portalter spouts

and hot water outlet are directed inside
the cup.

5. Rotate the LONG BLACK dial to the
desired cup size.

PRESET CUP SIZE AMOUNT BREWED

Small Approx. 180ml

Medium Approx. 240ml

Large Approx. 355ml

The brewed amounts are approximate only.

Actual amounts may vary due to the coee bean

roast, blend and freshness as well as the selected

grind size. These factors aect extraction rate and

shot volume.

6. To start extraction, press the LONG
BLACK dial. Espresso will extract from the

portalter spouts, followed by hot water

from the hot water outlet.

10

NOTE

MANUAL LONG BLACK

OPERATING YOUR NEW APPLIANCE

This allows you total control over the Long Black
process: pre-infusion duration, espresso volume
and hot water volume. During manual Long Black
mode, the LCD will show a moving cup icon.

Press and hold LONG BLACK dial to activate
pre-infusion. Release LONG BLACK dial to
commence espresso pour.

Press the LONG BLACK dial to stop espresso
pour and commence hot water pour.

Press the LONG BLACK dial again to stop the
pour of hot water.

HOT WATER

The HOT WATER button can be used to pre-heat
cups or add hot water manually.

To stop and start the pour of hot water, press the
HOT WATER button.

To ensure water is dispensed at the correct
temperature, hot water will cease to dispense after
approx. 30 seconds. Depending on the size of
your cup, you may need to press the HOT WATER
button a second time.

PROGRAMMING SHOT
VOLUME/DURATION

Fill the portalter using the auto grind,
dose & tamp function. Insert the por talter

into the group head.

While 'SHOT VOL' is displayed on the LCD, rotate
the SELECT dial to '1 CUP' to reprogram the 1
CUP button, or '2 CUP' to reprogram the 2 CUP
button. Press the SELECT dial to start espresso
extraction. When required espresso volume/
duration has been extracted, press SELECT dial
to stop extraction. Machine will beep once to

conrm the new volume/duration.

HOT WATER

NOTE

You cannot run hot water and extract
espresso at the same time.

PROGRAMMABLE FUNCTIONS

To enter program mode, press the MENU button.
Rotate SELECT dial to the desired function.

Program mode allows you to program:

• Shot Volume

• Shot Temperature

• Clean Cycle

• Set Clock

• Auto Start

• Tamp Set

• Pre-Infusion

• Long Black Adjust

To exit program mode, press MENU button.

SELECTSELECTSELECT

TEMP TEXTURETEMP TEXTURETEMP TEXTURE

11

OPERATING YOUR NEW APPLIANCE

SHOT TEMPERATURE

Turn the SELECT dial to required temperature
then press SELECT dial to set.

SELECTSELECTSELECT

TEMP TEXTURETEMP TEXTURETEMP TEXTURE

CLEANING CYCLE

The cleaning cycle cleans the shower screen and

back-ushes the group head. Select this feature

when the LCD displays 'CLEAN ME!' Refer to
'Cleaning Cycle', page 30.

SET CLOCK

Setting the clock is optional. While 'SET CLOCK'
is displayed on the LCD, press the SELECT dial.

SELECTSELECTSELECT

TEMP TEXTURETEMP TEXTURETEMP TEXTURE

AUTO START

Auto Start allows you to program the specic
time when the machine will automatically turn on.
By programming your machine, you will not have
to wait for it to pre-heat.

While 'AUTO START' is displayed on the
LCD, press the SELECT dial. Turn the SELECT

dial to 'On' or 'O'. Press SELECT dial to set.

12

SELECTSELECTSELECT

TEMP TEXTURETEMP TEXTURETEMP TEXTURE

SELECTSELECTSELECT

TEMP TEXTURETEMP TEXTURETEMP TEXTURE

SELECTSELECTSELECT

TEMP TEXTURETEMP TEXTURETEMP TEXTURE

OPERATING YOUR NEW APPLIANCE

AUTO OFF MODE

The machine automatically switches
to AUTO OFF mode after 30 minutes.

TAMP SET

Adjusting tamp parameters allows for ne tuning
of coee tamping force and polishing duration.

While 'TAMP SET' is displayed on the LCD, press

the SELECT dial. The tamp force setting will ash.

SELECTSELECTSELECT

TEMP TEXTURETEMP TEXTURETEMP TEXTURE

SELECTSELECTSELECT

TEMP TEXTURETEMP TEXTURETEMP TEXTURE

PRE-INFUSION

Low pressure pre-infusion allows you to control
the pressure and duration of the pre-infusion
phase of the espresso extraction. While 'PRE
INFUSE' is displayed on the LCD, press the

SELECT dial. The pump power setting will ash.

Turn SELECT dial to increase or decrease the
pre-infusion pressure. Press SELECT dial to set

and pre-infusion duration will ash. Turn SELECT

dial to adjust seconds.

SELECTSELECTSELECT

TEMP TEXTURETEMP TEXTURETEMP TEXTURE

SELECTSELECTSELECT

TEMP TEXTURETEMP TEXTURETEMP TEXTURE

LONG BLACK ADJUST -

PROGRAMMING CUSTOM SETTINGS

There are 6 custom Long Black settings for you
to program to suit your cup size and strength
preferences. To program your custom setting:

SELECTSELECTSELECT

TEMP TEXTURETEMP TEXTURETEMP TEXTURE

SELECTSELECTSELECT

TEMP TEXTURETEMP TEXTURETEMP TEXTURE

1. Fill the portalter using the auto grind, dose
& tamp function.

2. Insert the portalter into the group head.

3. Position your cup so the portalter spouts and
hot water outlet are directed inside the cup.

4. Press the MENU button. Rotate the SELECT
dial to ‘LONG BLACK ADJUST’ then press
the SELECT dial.

13

OPERATING YOUR NEW APPLIANCE

5. Rotate the SELECT dial to the custom
setting you’d like to program - ‘Set 1’ to
‘Set 6’. Settings that have already been
programmed will display a cup icon.

NOT PROGRAMMED

PROGRAMMED

6. To start programming, press the SELECT
dial. The LCD will show a moving cup
icon and espresso will extract from the

portalter spouts. When the required

amount has been extracted, press the

SELECT dial to stop the ow of espresso
and start the ow of hot water. When the

required amount of water has poured,
press the SELECT dial to stop the ow
of hot water.

PROGRAMMED

7. To use your custom Long Black setting,
rotate the LONG BLACK dial. Your
programmed custom Long Black setting will
appear after the preset small, medium and
large settings. Press the LONG BLACK dial
and your programmed Long Black setting
will dispense.

ADVANCED FEATURES

These features should only be accessed
by experienced users.

To access Advanced Features, with the machine

turned o, press and hold the 1 CUP button, then

press and hold the POWER button together for
3 seconds.

Rotate the SELECT dial to the desired feature.
Press SELECT dial to access feature settings.

Press the MENU button at any time to exit
Advanced Features.

+

POWER

Reset Default Settings (rSEt)

Use this function to reset all programmable values
back to the default settings. The machine has the
following default settings:

1. Shot Temperature: 93˚C

2. Low Pressure Pre-infusion:
PP60, PT07 seconds

3. Milk Temperature: 60˚C

4. Auto Start: OFF (8:00am)

5. Auto O: 20 min

6. Clock: 12:00am

7. 1 CUP Button Shot Duration:
25 seconds

8. 2 CUP Button Shot Duration:
30 seconds

While 'rSEt' is displayed on the LCD, press the
SELECT dial to reset all settings to factory defaults.

14

OPERATING YOUR NEW APPLIANCE

'Hrd3' will ash on screen. Machine is now
in Water Hardness mode. See 'Water Hardness
(Hrd3)' to set.

Descale (dESc)

Select this feature to access the step by step
descale procedure on the LCD.

Water Hardness (Hrd3)

Rotate SELECT dial to the required setting from
'Hrd1' (softest water) to 'Hrd5' (hardest water).
Press SELECT dial to set. Machine will beep once

to conrm selection.

Units (SEt)

Set units to metric or imperial.

LCD Backlight (Lcd)

Adjust the LCD brightness/contrast.

Spotlights (SPOt)

Adjust the brightness of the LEDS lighting
the drip tray area. Rotate SELECT dial to the
desired brightness. Press SELECT dial to set.

Steam Temperature (StEA)

Adjust the steam boiler temperature, which in turn
controls steam pressure. Rotate SELECT dial

to the desired temperature. The default is 130˚C.

Press SELECT dial to set.

Disable Clean Me! Alert (Cln)

Disables the 'CLEAN ME!' alert. Rotate SELECT

dial to on (On) or o (OFF). The default setting is

on. Press SELECT dial to set.

12h or 24h Clock (CLoC)

Display time in 12h or 24h format. Rotate SELECT
dial to the desired unit. Press SELECT dial to set.

Flow Measurement Method (VoL)

Select between volume based (FLo) or time based
(SEc) method for espresso dose measurement.
Rotate SELECT dial to the desired method. Press
SELECT dial to set.

ALERTS

MANUAL will ash on steam LCD

The machine will not reach operating temperature
(STANDBY mode) if the steam lever is in the
MANUAL position. The steam LCD will display
'MANUAL'. Lower the steam lever to the centre
OFF position.

Steam operation is ready when the SELECT dial
illuminates.

Fill Tank

The machine will detect a low water level.
The LCD will display 'FILL TANK'.

Air Pump Delay (Air)

Delay the operation of the air pump during
automatic milk texturing. Rotate SELECT dial
to the desired delay time.

Sound (Snd)

Adjust the audible alerts. Rotate SELECT dial

to the desired setting. Select between o (OFF),

low (Lo) or high (Hi). Press SELECT dial to set.

Fan Control (FAn)

Adjust the speed of the internal cooling fan. Rotate
SELECT dial to the desired fan speed. Select
between Silent (SILt), Standard (StNd) or cool
(CooL). Press SELECT dial to set.

Clean Me!

Indicates when 200 extractions have been carried
out since the last cleaning cycle.

The cleaning cycle cleans the shower screen and

back-ushes the group head.

15

OPERATING YOUR NEW APPLIANCE

Heating

Indicates when the machine is heating up or
if the temperature drops excessively during use.

Lock Hopper

Indicates if the bean hopper has not been
properly inserted and locked into position.

Overheat Please Wait

Indicates if the grinder is used excessively
and needs time to cool.

Change Filter

Indicates when the water lter in the water
tank needs to be replaced.

The regularity of this alert is determined by the
water hardness setting (Hrd1-Hrd5) selected.

TRANSPORTING AND STORING

We recommend draining both boilers completely
before transporting the machine or storing for an
extended period of time.

This procedure is also intended as an anti-freeze
measure in the event the machine is exposed
to extreme cold temperatures.

16

CARE & CLEANING

TEMP TEXTURETEMP TEXTURETEMP TEXTURE

CLEANING CYCLE

• CLEAN ME! will be displayed on the LCD to
indicate when a cleaning cycle is required
(after approx. 200 shots). The cleaning cycle

cleans the shower screen and back-ushes

the group head.

• Insert the supplied grey silicone cleaning
disc, followed by 1 cleaning tablet into

the lter basket.

• Lock the portalter into the group head.

• Ensure the water tank is lled with cold water
and the drip tray is empty.

• Press the MENU button and rotate SELECT
dial until 'CLEAN CYCLE' and 'PUSH' are
displayed on the LCD.

MENU

EXIT

• When the cleaning cycle has nished,
remove the portalter and ensure the tablet

has completely dissolved. If the tablet has
not dissolved, repeat these steps, without
inserting a new tablet.

• Rinse the lter basket and portalter thoroughly
before use.

• Extract an espresso to "season" the machine
and purge the system of any remaining cleaner.

INSTALLING THE WATER FILTER

• Discard the used water lter. Soak a new lter
in a cup of water for 5 minutes, then rinse under
cold running water.

• Wash the lter holder with cold water.

• Insert the lter into the two parts of the lter
holder.

• To install the assembled lter holder into the
water tank, align the base of the lter holder
with the adapter inside the water tank. Push
down to lock into place.

• Fill the water tank with cold water before sliding
back into position at the back of the machine
and locking into place.

• Replacing the water lter after three months
or 40L will reduce the need to descale the
machine. The limitation of 40L is based on water
hardness level 4. If you are in level 2 area, you
can increase this to 60L.

SELECTSELECTSELECT

• Press the SELECT dial to start the
cleaning cycle.

• The LCD will display a countdown timer
showing remaining time for the cleaning
cycle in seconds.

17

CARE & CLEANING

CLEANING CONICAL BURRS

Regular cleaning helps the burrs achieve consistent grinding results which is especially important when
grinding for espresso.

1 2 3 4 5

Unlock hopper

6

Remove upper
burr

12

Push upper
burr firmly into
position

Burr brush

Remove beans Run grinder until empty Unlock &

7 88 9

Clean upper
burr with
burr brush

13

Lock upper
burr

Replace & lock
hopper

Clean lower
burr with
burr brush

14

Insert hopper

Tamp removal magnet

Remove
tamping fan
with tamp
removal
magnet

15

Lock hopper

10

Clean grind
outlet with grind
outlet brush

remove hopper

11

Replace
tamping
fan by hand

18

Grind outlet
brush

CARE & CLEANING

• CLEANING THE STEAM WAND

IMPORTANT

After every use, thoroughly wipe the
steam wand and tip with a damp cloth &

purge immediately. Failure to clean the
steam wand may aect the milk texturing
performance.

• If any of the holes in the tip of the steam wand
become blocked, ensure the steam lever is in
the centre OFF position and unblock using the
steam tip cleaning tool. Even partially blocked

holes may aect the ability of the steam wand
to produce sucient foam volume.

• If steam wand remains blocked, remove the
tip and soak together with steam wand using
the provided steam wand cleaning powder
(instructions below). Screw tip back onto the
steam wand after rinsing.

• The steam wand can be left immersed
in the milk jug lled with water when not
in use to reduce the risk of blockages.

Steam Wand Cleaning Powder

1. Add 1 packet into an empty milk jug.

2. Add 1 cup (240ml) hot water into milk jug.

3. Remove steam tip and place with steam
wand into jug.

4. Leave to soak for 20 minutes.

5. Clean, rinse and replace steam tip. Place
wand back into the jug and activate steam
for 10 seconds.

6. Allow to soak for 5 minutes.

7. Activate steam several times to purge
the steam wand, then rinse the wand
thoroughly.

8. Wipe the steam wand dry with a clean
cloth.

9. Discard solution & rinse jug thoroughly.

NOTE

If an alternative cleaning solution is used,

please follow the instructions specied.

Please ensure the cleaning solution is food
safe and suitable for stainless steel and
silicon products.

Please ensure the steam wand tip is
tightly fastened after cleaning to avoid
temp sensing error.

Steam Wand Tip

CLEANING THE FILTER BASKET
AND PORTAFILTER

• The lter basket and portalter should be
rinsed under hot water after each coee
making session to remove all residual coee

oils.

• If the holes in the lter basket become
blocked, dissolve a cleaning tablet in hot water

and soak lter basket and portalter in solution

for approx. 20 minutes.
Rinse thoroughly.

19

CARE & CLEANING

CLEAR WATER BACKFLUSH

• After each coee making session we
recommend doing a clear water backush
before you turn o the machine. Empty drip
tray. Insert the cleaning disc into the lter
basket then insert the portalter into the group

head. Press the 2 CUP button and allow
pressure to build for 20secs, then press to stop
and release pressure. Repeat this 5 times to

purge any ne coee grounds and residual
coee oils from the brew water paths.

CLEANING THE SHOWER SCREEN

• The group head interior and shower screen
should be wiped with a damp cloth to remove

any ground coee particles.

• Periodically, run hot water through the group

head with the lter basket and portalter in
place, but without ground coee. This will
remove any residual ground coee particles

from the shower screen.

CLEANING THE DRIP TRAY
& STORAGE TRAY

• The drip tray should be removed, emptied
and cleaned after each use or when the
drip tray indicator is showing Empty Me!

• Remove grill from the drip tray. Wash the drip
tray in warm soapy water. The Empty Me!
indicator can also be removed from the
drip tray.

• The storage tray can be removed and
cleaned with a soft, damp cloth (do not
use abrasive cleansers, pads or cloths
which can scratch the surface).

CLEANING THE OUTER HOUSING
& CUP WARMING TRAY

• The outer housing and cup warming tray can
be cleaned with a soft, damp cloth. Polish
with a soft, dry cloth. Do not use abrasive
cleansers, pads or cloths which can scratch
the surface.

NOTE

Do not clean any of the parts or accessories in
the dishwasher.

20

THEN PRESS

CARE & CLEANING

DESCALE (dESc)

NOTE

Even if you used the provided water lter,
we recommend you to descale if there is
scale build-up in the water tank.

Only descale via the descale menu.

1 – Prepare for Descale

a. Empty the drip tray and insert into position.
b. Turn the machine o and allow to cool for at

least 4 hours. With the machine o, press and

hold the 1 CUP button, then press and hold
the POWER button together for
3 seconds. rSEt will appear on the LCD.

& HOLD

POWER

c. Rotate SELECT dial until ‘dESC” appears on

LCD and press the dial to conrm.

2 – Empty Boilers

a. Remove the grey silicone cover on the lower

front panel marked DESCALE ACCESS.

b.

c. Place a cloth over the drip tray to prevent

steam escaping.

d.

e. Use a at head screw driver to rotate the

right valve counter-clockwise SLOWLY
until fully open. As the valve opens, steam
may be released.

NOTE

If there’s no water released into the drip tray,
press and hold the 1 CUP button for
3 seconds. This will release water from the
boiler.

SELECTSELECTSELECT

TEMP TEXTURETEMP TEXTURETEMP TEXTURE

SELECTSELECTSELECT

TEMP TEXTURETEMP TEXTURETEMP TEXTURE

When the water is completely empty, close the
valve by rotating screws clock-wise until seated.
Do not overtighten screws to avoid damages
to the valves.

21

CARE & CLEANING

f. Repeat the above process on the left valve.

g. Empty the drip tray, use caution as the drip tray

may be hot.

h. Empty water tank, remove water lter.

i. Dissolve 1 sachet of Sage Descaler

1 litre of warm water. Pour solution into
the water tank.

™ into

NOTE

If water tank has not been removed, replaced
or is empty, “FILL TANK” will appear on the
LCD.

3 – Begin Descale

a. Press 1 Cup button and the LCD screen

will show countdown time (20 minutes).

During this time, the machine will ll boilers with

descale solution and heat to temperature. There

may be some water ow through the group head

during this time.

Allow the countdown timer to reach 0 as this allows

solution sucient time to dissolve scale build up.

However you can proceed to the next step at any
time by pressing the 1 Cup button.

4 – Flush Boilers

a. Press 1 Cup button and the LCD screen

will show countdown time (20 minutes).

During this time, the machine will ll boilers
with fresh clean water and heat to temperature.
You can proceed to the next step at any time
by pressing the 1 Cup button.

b. Place a cloth over the drip tray to stop steam

escaping.

c. Empty boilers by repeating steps 2c and 2d.

d. Empty drip tray and insert back to place.
e. Empty water tank then rinse and ll with clean

water to the MAX line. Lock water tank back
into position.

5 – Repeat Step 4 Flush Boilers

We recommend ushing boilers again to ensure

any residual descale solution is released from
the boilers.

Press POWER button to escape the Descale
mode. The descale process is now complete
and ready to use.

a. Place a cloth over the drip tray to stop steam

escaping.

b. Empty boilers by repeating steps

2c and 2d.

c. Empty drip tray and insert back to place.
d. Empty water tank then rinse and ll with clean

water to the MAX line. Lock water tank back
into position.

22

hopper into position.

power outlet.

TROUBLESHOOTING

PROBLEM POSSIBLE CAUSE WHAT TO DO

Motor starts but no ground
coee coming from
grind outlet

Motor starts but operates
with a loud ‘racket’ noise

Unable to lock bean hopper
into position

Portalter overlls • Tamping fan was

Emergency stop? • Rotate the portalter to the

• No coee beans in bean

hopper.

• Grinder/bean hopper
is blocked.

• Coee bean may have
become stuck in hopper.

• Grinder is blocked
with foreign item or chute is
blocked.

• Moisture clogging grinder.

• Coee beans obstructing
bean hopper locking device.

removed for cleaning and
not replaced.

• Fill bean hopper with fresh

coee beans.

• Remove bean hopper.
Inspect bean hopper and
grinding burrs for blockage.
Replace parts and try again.

• Remove bean hopper,
inspect burrs & remove
any foreign body.

• Clean the burrs and grind
outlet, see page 18.

• Leave burrs to dry
thoroughly before
re-assembling. It is possible
to use a hair dryer to blow air
into the burr area to quicken
the drying process.

• Remove bean hopper.

Clear coee beans from

top of burrs. Re-lock bean

• Check that the tamping fan
is in position and mounted
correctly to the drive shaft,
page 18.

left to stop the auto grind,
dose & tamp function.

• Unplug power cord from

There is an alert on the LCD
eg. 'OVERHEAT PLEASE
WAIT', 'HEATING' etc.

• See page 15 for list of alerts.
If problem persists,
contact Sage Customer
Service Centre or visit
www.sageappliances.com

23

TROUBLESHOOTING

PROBLEM POSSIBLE CAUSE WHAT TO DO

Grinder running
continuously

• No beans in hopper. • Fill hopper with beans.

• Rotate the portalter to the

left to stop the auto grind,
dose & tamp function.

Espresso runs out around

the edge of the portalter

and/or

Portalter comes out of

the group head during an
extraction

Issues with the Auto Start
feature

• Tamping fan has been
removed.

• Portalter not inserted in the
group head correctly.

• There are coee grounds

around the lter basket rim.

• Filter basket rim is wet or

underside of portalter lugs

are wet. Wet surfaces reduce
the friction required to hold the

portalter in place whilst under

pressure during an extraction.

• Clock not set or clock is set
with incorrect time.

• Check that the tamping fan
is in position and mounted
correctly to the drive shaft,
page 18.

• Ensure portalter is rotated
to the right until the handle
is past the centre and is
securely locked in place.
Rotating past the centre
will not damage the
silicone seal.

• Clean excess coee from

the rim of the lter basket

after grinding to ensure a
proper seal in group head.

• Always ensure lter basket

and portalter are dried
thoroughly before lling with
coee, tamping and inserting

into the group head.

• Check that the clock and
Auto Start time have been
programmed correctly. The
LCD will display a clock icon
when the Auto Start time is
programmed.

ERR error message
on LCD

24

• A major fault has occured and
machine cannot operate.

• Contact Sage Customer
Service Centre or visit
www.sageappliances.com

TROUBLESHOOTING

PROBLEM POSSIBLE CAUSE WHAT TO DO

Pumps continue to operate
/ Steam is very wet / Hot
water outlet leaks

Water does not ow from

the group head

• Using highly filtered,
demineralised or distilled

water which is aecting how

the machine is designed
to function.

• Machine has not reached
operating temperature.

• Water tank is empty. • Fill tank. Prime the system by:

• We recommend using

cold, ltered water. We do

not recommend using water
with no/low mineral content

such as highly ltered,

demineralised or distilled
water. If the problem persists,
contact Sage Customer
Service Centre.

• Allow time for the machine to
reach operating temperature.
The POWER button will stop

ashing when machine is

ready.

• 1) Pressing 2 CUP button to
run water through
the group head for
30 seconds.

• 2) Pressing HOT WATER
button to run water through
the hot water outlet for 30
seconds.

• Water tank not fully inserted
and locked.

FILL TANK on LCD but
water tank is full

No steam or hot water • Machine is not turned on or

No hot water • Water tank is empty. • Fill water tank.

No steam • Steam wand is blocked. • Refer to 'Cleaning the Steam

• Water tank not fully inserted
and locked.

up to operating temperature.

• Push water tank in fully and
lock latch closed.

• Push water tank in fully and
lock latch closed.

• Ensure the machine is
plugged in and the POWER
button is illuminated but not

ashing.

Wand', page 19.

25

TROUBLESHOOTING

PROBLEM POSSIBLE CAUSES WHAT TO DO

The machine is ‘On’ but
ceases to operate

• Turn machine o. Wait for

60 minutes and turn machine
back on.

• If problem persists, call Sage
Customer Service Centre.

Steam pouring out of
group head

Espresso only drips from

the portalter spouts,
restricted ow

Espresso ows out

too quickly

Coee not hot enough • Cups not pre-heated. • Rinse cups under hot water

No crema • Coee beans are stale. • Use freshly roasted coee

• Coee is ground

too nely.

• The coee is ground

too coarsely.

• Coee beans are stale.

• Milk not hot enough
(if making a cappuccino
or latté etc).

• Turn machine o. Wait for

60 minutes and turn machine
back on.

• If problem persists, call Sage
Customer Service Centre.

• Adjust the grind size to a higher
number to make the grind size
slightly coarser.

• Adjust the grind size to a lower
number to make the grind size

slightly ner.

• Use freshly roasted coee
beans with a 'Roasted On' date
and consume between 5-20
days after that date.

outlet and place on cup
warming tray.

• Increase the milk temperature.
Refer to 'Adjusting Milk
Temperature', page 9.

beans with a 'Roasted On' date
and consume between 5–20
days after that date.

26

TROUBLESHOOTING

Milk Texture', page 9.

days after that date.

PROBLEM POSSIBLE CAUSES WHAT TO DO

Not enough milk texture • Steam wand is blocked. • Refer to 'Cleaning the Steam

Wand', page 19.

• Dierent brands and types of
milk and milk alternatives will

texture dierently. You may

need to adjust the texture level
accordingly. Refer to 'Adjusting

Too much coee extracted • Coee is ground too

Not enough coee

extracted

Amount of coee extracted

has changed, but all
settings are the same.

coarsely.

• Shot duration/
volume needs to be
reprogrammed.

• Coee is ground too nely.

• Shot duration/volume
needs to be reprogrammed.

• As coee beans age,
the extraction rate
changes and can aect
the shot volume.

• Adjust the grind size
to a lower number to make

the grind size slightly ner.

• Reprogram the shot
duration/volume. Refer
to 'Programming Shot
Volume/Duration', page 11.

• Adjust the grind size to a higher
number to make the grind size
slightly coarser.

• Reprogram the shot
duration/volume. Refer
to 'Programming Shot
Volume/Duration', page 11.

• Adjust the grind size
to a lower number to make

the grind size slightly ner.

• Reprogram the shot
duration/volume. Refer
to 'Programming Shot
Volume/Duration', page 11.

• Use freshly roasted coee
beans with a 'Roasted-On' date
and consume between 5–20

27

Sage

®

Freephone (UK Landline): 0808 178 1650

Mobile Calls (National Rate): 0333 0142 970

www.sageappliances.co.uk

[e-mail]

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on any questions or issues that you
might have in the future. If you wish,
we can also send you free recipes
and additional hints and tips on
making the best of your appliance.

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and click on ‘Product Registration.’

What’s on your mind?

Our constant aim is to improve
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and click on ‘Support.’

Registered in England & Wales No. 8223512. Due to continued product improvement, the products illustrated or photographed

in this document may vary slightly from the actual product.

Copyright BRG Appliances 2017.

SES980