Sage BES980UK User Manual

Sage™ by Heston Blumenthal‰

Customer Service Centre

Phone: [phone]

www.sageappliances.co.uk

[e-mail]

the Oracle

Instruction Booklet

™

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BES980UK

Registered in England & Wales No. 8223512. Due to continued product improvement, the products illustrated or

photographed in this document may vary slightly from the actual product.

Copyright BRG Appliances 2013.

BES980UK Issue - A13

PAge heAder..... PAge heAder.....

CONTENTS

WE RECOMMEND SAFETY FIRST

4 We recommend safety first

9 Know your new appliance

12 Features of your new appliance

13 Operating your new appliance

26 Coffee making tips & preparation

30 Care & cleaning

37 Troubleshooting

42 Coffees to try

At Sage™ by Heston Blumenthal‰ we are very safety conscious.
We design and manufacture appliances with your safety
foremost in mind. We also ask that you exercise a degree of
care when using any electrical appliance and adhere to the
following precautions.

IMPORTANT SAFEGUARDS

READ ALL INSTRUCTIONS
BEFORE USE AND SAVE FOR
FUTURE REFERENCE

• Before using for the first

time please ensure that
your electricity supply is the
same as shown on the rating
label on the underside of the
appliance. If you have any
concerns please contact your
local electricity company.

• Your Sage

Blumenthal

™ by Heston

‰

appliance
includes a BS 13 amp
moulded mains plug on the
supply cord.

• Should you need to change

this plug, please complete
the rewiring as follows
(after safe disposal of the
moulded plug).

• Please note that a cut off plug

inserted into a socket is a
serious danger risk.

• Wires are coloured as follows:

−Blue = Neutral

−Brown = Live

• As the colours of the wire

may not correspond with the
coloured markings which
identify the terminals in
your plug, please refer to the
following:

−The Blue wire must be

connected to the terminal
which is marked ‘N’.

−The Brown wire must be

connected to the terminal
which is marked with the
letter ‘L’.

• Please note that if a 13 amp

plug is used, a 13 amp fuse
should be used.

3 4

WE RECOMMEND SAFETY FIRSTWE RECOMMEND SAFETY FIRST

• Remove any packaging

material and promotional
labels or stickers before
using the Oracle

for the

™

first time.

• To eliminate a choking

hazard for young children,
remove and safely discard
the protective cover fitted
to the power plug of this
appliance.

• Do not place the product

near the edge of a bench
or table during operation.
Ensure the surface is level,
clean and free of water and
other substances.

• Do not let the cord hang

over the edge of a bench or
table, or become knotted.
Keep away from hot gas or
electric burner, or where it
could touch a heated oven.

• This appliance can be

used by children aged from
8 years and above if they
have been given supervision
or instruction concerning
use of the appliance in a
safe way and understand the
hazards involved. Cleaning
and user maintenance shall
not be made by children
unless they are aged from
8 years and above and
supervised. Keep the
appliance and its cord out
of reach of children aged
less than 3 years.

• Appliances can be used

by persons with reduced
physical, sensory or mental
capabilities or lack of
experience and knowledge
if they have been given
supervision or instruction
concerning use of the
appliance in a safe way and
understand the hazards
involved.

• Children shall not play with

the appliance.

• Regularly inspect the

supply cord, plug and actual
appliance for any damage.
If found damaged in any
way, immediately cease
use of the appliance and
return the entire appliance
to the nearest authorised
Sage Service Centre for
examination, replacement
or repair.

• Keep the appliance

and accessories clean.

• The installation of a

residual current device
(safety switch) is
recommended to provide
additional safety protection
when using electrical
appliances. It is advisable
that a safety switch with a
rated residual operating
current not exceeding
30mA be installed in the
electrical circuit supplying
the appliance. See your
electrician for professional
advice.

Follow the cleaning
instructions provided in
this book. Any procedure
not listed in this instruction
booklet should be
performed at an authorised
Sage Service Centre.

5 6

WE RECOMMEND SAFETY FIRSTWE RECOMMEND SAFETY FIRST

SPECIFIC INSTRUCTIONS
FOR BES980 THE ORACLE

• This appliance is

recommended for household
use only. Do not use this
appliance for any purpose
other than its intended
use. Do not use in moving
vehicles or boats. Do not
use outdoors.

• If the appliance is to be:

- left unattended

- cleaned

- moved

- assembled; or

- stored
Always switch Off the

espresso machine by
pressing the POWER button
to Off, switch Off at the
power outlet and unplug.

• Ensure the product is

properly assembled before
first use.

• Do not use any other

liquid apart from cold
mains/town water. We do
not recommend the
use of highly filtered,
de-mineralized or distilled
water as this may affect the
taste of the coffee and how
the espresso machine is
designed to function.

• Ensure the portafilter is

firmly inserted and secured
into the group head before
starting an extraction. Never
remove the portafilter during
the extraction process.

• Do not touch hot surfaces.

Allow the product to cool
down before moving or
cleaning any parts.

• Use caution after milk

texturing as the ‘Auto Purge’
function may purge hot
steam when the steam wand
is lowered.

• Use caution when operating

machine as metal surfaces
are liable to get hot during
use.

• Use caution when using the

de-scale feature as hot steam
may be released. Before
de-scaling, ensure drip
tray is empty and inserted.
Refer to page 33 for further
instructions.

The symbol shown
indicates that this
appliance should not be
disposed of in normal
household waste. It
should be taken to a
local authority waste
collection centre
designated for this
purpose or to a dealer
providing this service.
For more information,
please contact your local
council office.

SAVE THESE INSTRUCTIONS

7 8

PAge heAder..... PAge heAder.....

KNOW YOUR NEW APPLIANCE

KNOW YOUR NEW APPLIANCE

A. Integrated conical burr grinder

With removable 280g bean hopper.

B. Top fill 2.5 litre removable water tank

With integrated water filter and backlit
level indicator.

C. Grind Control Dial
D. Grind LCD

Displays current grind settings.

E. Programmable 1 & 2 cup volume

controls

With manual override.

F. Auto grind, dose & tamp
G. Dedicated hot water control
H. Actively heated 58mm group head with

embedded element

I. 58mm full stainless steel portafilter
J. Convection heated cup warming tray
K. One Touch Long Black
L. Auto Milk Texturing Lever

With one touch auto steam (down) and
manual steam (up).

M. Manual steam
N. Cool touch steam wand

With integrated temperature sensor.

O. Dedicated hot water outlet
P. De-scale access point
Q. Variable milk temperature &

texture control
Automatically heats milk to selected
temperature & texture.

R. Drop down swivel foot

For easy manoeuvrability.

S. Tool storage tray
T. Removable drip tray

With Empty Me! indicator.

U. Main LCD

Displays current settings and simplifies
programming.

V. Steam LCD

Displays current milk temperature and
texture settings.

NOT SHOWN

15 bar Italian pump
Dual stainless steel boilers
Electronic PID temperature control
Low pressure pre-infusion
Auto Off & Auto On
Safety thermal cut-out protection
Over pressure valve

LCD INTERFACE

Display Modes

• Grind size indicator

• Shot temperature

• Shot clock timer

• Milk temperature

• Milk texture

Programmable Functions

• Shot duration

• Shot temperature

• Long black

• Pre-infusion

• Milk temperature

• Milk texture

A

J

B

G

C
D

U

K

L

E

M

F

V

H

N

I

O

Q

P

R

S

T

9 10

KNOW YOUR NEW APPLIANCE

FEATURES OF YOUR NEW APPLIANCE

A

B

E

F

H

G

ACCESSORIES

A. Stainless steel milk jug
B. Single wall filter basket
C. Milk cleaner sachets
D. Mini grinds bin
E. Grinder brush
F. Chute brush & tamper release tool

C

I

K

J

L

G. Cleaning tool for steam tip
H. Water filter holder with filter
I. Cleaning disc
J. Allen key
K. Espresso cleaning tablets
L. Hard water test strip

HANDS FREE AUTOMATIC
GRIND & TAMP

Automatically grinds, doses and tamps the
required amount of coffee for a single or
double cup.

GRIND CONTROL DIAL

Adjustable grind setting from fine to coarse
for optimal espresso extraction.

D

STAINLESS STEEL CONICAL BURRS

Maximise ground coffee surface area for a
full espresso flavour.

AUTOMATIC HANDS FREE

Regulated Extraction Pressure

Over pressure valve (OPV) limits maximum
pressure for optimal espresso flavour.

Low Pressure Pre-Infusion

Gradually increases water pressure to gently
expand grinds for an even extraction.
Programmable.

Dual Pumps

Dedicated espresso and steam boiler pumps.

Programmable Shot Temp

Allows user to adjust water temperature to
achieve optimal espresso flavour depending
on coffee origin and degree of roast.

MILK TEXTURING

Automatically textures milk to selected
style from silky smooth Latte to creamy
Cappuccino. With auto purge.

VARIABLE MILK

ADDITIONAL FEATURES

LCD Interface

Steam control, grinder control and
espresso control LCDs.

TEMPERATURE SETTING

Automatically texture milk to the required
temperature with one touch. Programmable.

SIMULTANEOUS COFFEE & STEAM

Dedicated stainless steel espresso and
steam boilers for simultaneous milk
texturing and espresso extraction.

PRECISION CONTROL

Electronic PID Temperature Control

Electronic temperature control
delivers precise water temperature to
+/- 1°C for optimum espresso flavour.
Programmable.

High Volume Instant Steam

Dedicated steam boiler delivers instant
and continuous steam.

Volumetric Control

Pre-programmed 1 cup & 2 cup shot
durations/volumes. Programmable

One Touch Long Black

Delivers hot water directly into cup after
espresso extraction. Programmable.

Shot Clock

Displays duration of the espresso shot
being extracted.

Actively Heated Group Head

Commercial size 58mm group head with
embedded element for thermal stability
during extraction.

11 12

Auto Start

Switches machine on at specified time.

Auto Off

Switches machine off automatically after
1 hour of inactivity. Programmable.

PAge heAder..... PAge heAder.....

OPERATING YOUR NEW APPLIANCE

OPERATING YOUR NEW APPLIANCE

BEFORE FIRST USE

Machine Preparation

Remove and discard all labelling and
packaging materials attached to your
espresso machine. Ensure you have
removed all parts and accessories before
discarding the packaging.

Clean parts and accessories (water tank,
portafilter, filter baskets, jug) using warm
water and a gentle dish washing liquid and
rinse well.

The water filter is located inside the water
tank and will need to be removed before
washing the water tank and then installed
before using.

TIP

We recommend using fresh,
100% Arabica beans which can be
purchased from your local roastery
or local café.

Only purchase coffee with a 'Roasted
On Date', not a use-by date.

TIP

You can maneuver your machine
about the bench using the drop down
swivel foot located under the drip tray.

NOTE

DO NOT use de-mineralised or
distilled water in this machine. This
will adversely affect the machine's
operation and will impair the flavour
potential of your coffee.

CONDITIONING THE WATER FILTER

• Remove filter from the plastic bag and

soak in a cup of water for 5 minutes.

• Rinse filter under cold running water.

• Wash the stainless steel mesh in

the plastic filter compartment with
cold water.

• Insert the filter into the filter holder.

• To install filter, push down to lock

into place.

• Slide the water tank into position and

lock into place.

NOTE

To purchase filters contact
Sage Customer Service Centre
0844 334 5110 or visit
www.sageappliances.co.uk

NOTE

Use only the coffee filter basket
supplied with the Oracle. Using a
different filter basket may affect
performance of the Auto Tamper.

FIRST USE

Hard Water Detection

The supplied test strips are used to detect
water hardness. Dip the test strip into the
water you have filled the tank with.

Water hardness is indicated by a
corresponding increase in the amount
of red squares displayed.

Please refer to page 23 to access Water
Hardness mode. Programming this will
determine when the machine automatically
prompts you to descale the boilers.

Initial Start Up

• Fill tank with water.

• Press POWER On.

• Set water hardness according to

instructions on page 22

• A pumping sound will be heard

indicating empty boilers are being
filled with water for the first time.

• Machine will reach operating temperature

and go into STANDBY mode.

Flushing The Machine

When the machine has reached STANDBY
mode, run the following:

1. Press 2 cup button to run water

through group head for a few
seconds.

2. Press Hot Water button to run hot

water for 30 seconds.

3. Lift Steam Lever to release steam

for 30 seconds.

4. Repeat this cycle twice.

5. Re-fill water tank and empty drip

tray, if required.

START UP

Press the POWER button to switch the
machine ON.

The POWER button will flash and the
LCD screen will display the current boiler
temperature and flash HEATING.

When all buttons under the main LCD
illuminate the machine has reached the
optimum operating temperature of 93°C.

HOT WATER LONG BLACK

MANUAL will flash on LCD

The machine will not enter START UP
mode when the STEAM LEVER is in the
MANUAL position.

Move STEAM LEVER to CLOSED position
for the machine to enter START UP mode.
"Manual" will flash on LCD to indicate the
lever is in the MANUAL position.

Steam operation is ready when milk
temperature setting is displayed in the
STEAM LCD.

The machine is now in STANDBY mode
ready for use.

NOTE

You will not be able to select 1 CUP,
2 CUP, LONG BLACK or CLEANING
CYCLE during START UP. If you try
to select one of these functions during
START UP, the machine will beep
3 times.

13 14