Sage BES920UK User Guide

Sage® by Heston Blumenthal‰

Customer Service Centre

Freephone (UK Landline): 0808 178 1650

Mobile Calls (National Rate): 0333 0142 970

www.sageappliances.co.uk

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the Dual Boiler

Instruction Booklet

™

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BES920UK

Registered in England & Wales No. 8223512. Due to continued product improvement, the products illustrated or

photographed in this document may vary slightly from the actual product.

Copyright BRG Appliances 2015.

BES920UK Issue - K15

PAGE HEADER..... PAGE HEADER.....WE RECOMMEND SAFETY FIRST

CONTENTS

3 We recommend safety first

7 Features of your new appliance

8 Know your new appliance

10 Operating your new appliance

21 Coffee making tips & preparation

24 Care & cleaning

28 Troubleshooting

33 Coffees to try

At Sage® by Heston Blumenthal® we are very safety conscious.
We design and manufacture appliances with your safety
foremost in mind. We also ask that you exercise a degree of
care when using any electrical appliance and adhere to the
following precautions.

IMPORTANT SAFEGUARDS

FOR ALL ELECTRICAL
APPLIANCES

• Before using for the first

time please ensure that
your electricity supply is the
same as shown on the rating
label on the underside of the
appliance. If you have any
concerns please contact your
local electricity company.

‰

• Your Sage

Blumenthal
includes a BS 13 amp
moulded mains plug on the
supply cord.

• Should you need to change

this plug, please complete the
rewiring as follows
(after safe disposal of the
moulded plug).

• Please note that a cut off plug

inserted into a socket is a
serious danger risk.

by Heston

‰

appliance

• Wires are coloured as follows:

−Blue = Neutral

−Brown = Live

• As the colours of the wire

may not correspond with
the coloured markings which
identify the terminals in
your plug, please refer to
the following:

−The Blue wire must be

connected to the terminal
which is marked ‘N’.

−The Brown wire must be

connected to the terminal
which is marked with the
letter ‘L’.

• Please note that if a 13 amp

plug is used, a 13 amp fuse
should be used.

• Carefully read all instructions

before operating and save for
future reference.

2 3

PAGE HEADER..... PAGE HEADER.....WE RECOMMEND SAFETY FIRST

WE RECOMMEND SAFETY FIRST

• Remove any packaging

material and promotional
labels or stickers before using
the Sage for the first time.

• To eliminate a choking

hazard for young children,
remove and safely discard the
protective cover fitted to the
power plug of this appliance.

• Do not place the product near

the edge of a bench or table
during operation. Ensure
the surface is level, clean
and free of water and other
substances.

• Do not let the cord hang over

the edge of a bench or table,
or become knotted. Keep
away from hot gas or electric
burner, or where it could
touch a heated oven.

• This appliance can be used

by children aged from
8 years and above if they have
been given supervision or
instruction concerning use
of the appliance in a safe way
and understand the hazards
involved. Cleaning and user
maintenance shall not be
made by children unless they
are aged from 8 years and
above and supervised.
Keep the appliance and its
cord out of reach of children
aged less than 3 years.

• Appliances can be used

by persons with reduced
physical, sensory or mental
capabilities or lack of
experience and knowledge
if they have been given
supervision or instruction
concerning use of the
appliance in a safe way and
understand the hazards
involved.

• Children shall not play with

the appliance.

• Regularly inspect the

supply cord, plug and actual
appliance for any damage.
If found damaged in any
way, immediately cease
use of the appliance and
return the entire appliance
to the nearest authorised
Sage Service Centre for
examination, replacement
or repair.

• Keep the appliance and

accessories clean. Follow
the cleaning instructions
provided in this book.
Any procedure not listed
in this instruction booklet
should be performed at an
authorised Sage Service
Centre.

• The installation of a residual

current device (safety switch)
is recommended to provide
additional safety protection
when using electrical
appliances. It is advisable that
a safety switch with a rated
residual operating current not
exceeding 30mA be installed
in the electrical circuit
supplying the appliance.
See your electrician for
professional advice.

SPECIFIC INSTRUCTIONS
FOR THE SAGE
DUAL BOILER

• This appliance is

recommended for household
use only. Do not use this
appliance for other than its
intended use. Do not use in
moving vehicles or boats.
Do not use outdoors.

• If the appliance is to be:

- left unattended

- cleaned

- moved

- assembled; or

- stored

• Always switch off the

espresso machine by
pressing the power button to
OFF, switch off at the power
outlet and unplug.

• Ensure the product is

properly assembled before
first use.

• Do not use any other liquid

apart from cold mains/town
water. We do not recommend
the use of highly filtered,
de-mineralised or distilled
water as this may affect the
taste of the coffee and how
the espresso machine is
designed to function.

4 5

PAGE HEADER..... PAGE HEADER.....

WE RECOMMEND SAFETY FIRST FEATURES OF YOUR NEW APPLIANCE

• Ensure the portafilter is firmly

inserted and secured into the
group head before starting an
extraction. Never remove the
portafilter during the brewing
process.

• Do not leave the product

unattended when in use.

• Do not touch hot surfaces.

Allow the product to cool
down before moving or
cleaning any parts.

• Use caution when operating

machine as metal surfaces are
liable to get hot during use.

• Use caution when using the

de-scale feature as hot steam
may be released. Before
de-scaling, ensure drip tray
is inserted. Refer to ‘Care &
Cleaning’.

The symbol shown
indicates that this
appliance should not be
disposed of in normal
household waste. It
should be taken to a
local authority waste
collection centre
designated for this
purpose or to a dealer
providing this service.
For more information,
please contact your local
council office.

TRIPLE HEAT SYSTEM

Dual Stainless Steel Boilers

Dedicated espresso and steam boilers for
simultaneous milk texturing and espresso
extraction at the optimum temperature.

Actively Heated Group Head

Commercial 58mm group head with
embedded element for optimal thermal
stability during extraction.

PRECISION CONTROL

Electronic PID Temperature Control

Electronic temperature control
delivers precise water temperature to
+/- 1°C for optimum espresso flavour.
Programmable.

Regulated Extraction Pressure

Over pressure valve (OPV) limits maximum
pressure for optimal espresso flavour.

Low Pressure Pre-Infusion

Gradually increases water pressure to gently
expand grinds for an even extraction.
Programmable.

Dual Pumps

Dedicated espresso and steam boiler
pumps help maintain constant pressure
throughout extraction.

ADDITIONAL FEATURES

LCD Interface

Displays current settings and simplifies
programming functions.

High Volume Instant Steam

Dedicated 950ml steam boiler delivers
instant and continuous steam.

Commercial Steam Wand

Stainless steel 360° swivel-action steam
wand with 3 hole tip for a silkier texture.

Volumetric Control

Manual or programmed 1 & 2 cup shot
volumes. Programmable for either duration
or volume.

Instant Hot Water

Dedicated Hot Water outlet for making
long blacks or pre-heating cups.

58mm Full Stainless Steel Portafilter

Helps to promote a more even extraction
and is easier to clean.

Shot Clock

Displays duration of the espresso shot
being extracted.

Programmable Shot Temp

Allows user to adjust water temperature to
achieve optimal espresso flavour.

SAVE THESE INSTRUCTIONS

6 7

PAGE HEADER..... PAGE HEADER.....KNOW YOUR NEW APPLIANCE

KNOW YOUR NEW APPLIANCE

A

B
C
D

E
F

G

H

A. Top fill 2.5 litre removable water tank

with integrated water filter and backlit
level indicator.

B. POWER button
C. Backlit LCD interface displays current

settings and simplifies programming
functions.

D. MENU access and DISPLAY mode

buttons

E. Espresso pressure gauge monitors

extraction pressure.

F. Integrated & removable 58mm tamper
G. Actively heated 58mm group head with

embedded element for thermal stability
during extraction.

H. 58mm full stainless steel portafilter
I. Convection heated 6 cup warming tray
J. Manual and programmable 1 & 2 cup

volume controls

K. Easy to operate steam lever for instant

and continuous steam.

I

J

K

L

M

N

O

A

P

Q

L. Dedicated hot water outlet delivers

instant hot water for long blacks &
pre-heating cups.

M. 360° swivel action steam wand

with 3 hole tip for a silkier texture.

N. De-scale access point
O. Integrated tool storage tray
P. Drop down swivel foot for

easy manoeuvrability.

Q. Removable drip tray with Empty Me!

indicator.

NOT SHOWN

15 bar Italian pump
Dual stainless steel boilers
Electronic PID temperature control
Over pressure valve
Low pressure pre-infusion
Power save mode powers down and

switches machine off.

Safety thermal cut-out protection

R

Z

Y

ACCESSORIES

R. Stainless steel frothing jug
S. Single & dual wall filter baskets

(1 & 2 cup)

T. Water filter holder with filter
U. Cleaning disc
V. Allen key
W. Cleaning tool
X. Espresso cleaning tablets
Y. Water hardness test strip
Z. Razor™ precision dosing tool

Single Wall

S

X

Dual Wall

W

LCD INTERFACE

Display Modes

• Shot Temp

• Shot Clock Timer

• Clock

Programmable Functions

• Shot Temp

• Shot Volume - 1 & 2 cup

• Pre-Infusion

• Auto Start

T

U

V

8 9

PAGE HEADER..... PAGE HEADER.....OPERATING YOUR NEW APPLIANCE

OPERATING YOUR NEW APPLIANCE

WARNING

Both the STEAM LEVER and
HOT WATER dial must be in the
CLOSED position for the machine to
enter START UP mode.

BEFORE FIRST USE

Machine Preparation

Remove and discard all labelling and
packaging materials attached to your
espresso machine. Ensure you have
removed all parts and accessories before
discarding the packaging.

Clean parts and accessories (water tank,
portafilter, filter baskets, jug) using warm
water and a gentle dish washing liquid and
rinse well.

The water filter located inside the water tank
will need to be removed before washing the
water tank.

Conditioning the Water Filter

• Remove filter from the plastic bag and

soak in a cup of water for 5 minutes.

• Rinse filter under cold running water.

• Wash the stainless steel mesh in

the plastic filter compartment with
cold water.

• Insert the filter into the filter holder.

• Set Date Dial 2 months ahead.

• To install filter, push down to lock

into place.

• Slide the water tank into position and

lock into place.

NOTE

To purchase filters contact
Sage Customer Service Centre
0808 178 1650 or visit
www.sageappliances.co.uk

FIRST USE

Initial Start Up

• Fill tank with cold tap water.

• Dip Water Hardness Test Strip into

water tank for 1 second & set aside.

• Check Steam Lever and Hot Water dial

are in the CLOSED position.

• Press POWER On.

• A pumping sound will be heard

indicating empty boilers are being
filled with water for the first time.

• Machine will prompt you to set water

hardness. Refer for test strip for your
water hardness. Use the Arrow UP or
Arrow DOWN keys to select water
hardness 1–5. Press Menu to set.
Machine will beep to confirm selection.

• Machine will reach operating temperature

and go into STANDBY mode.

Flushing The Machine

When the machine has reached STANDBY
mode, run the following 3 steps:

1. Press 2 Cup button to run water

through group head.

2. Run Hot Water for 30 seconds.

3. Activate Steam for 10 seconds.

TIP

You can manoeuvre your machine
about the bench using the drop down
swivel foot located under the drip tray.

START UP

Press the POWER button to switch the
machine ON. The POWER button will flash
and the LCD screen will display the current
espresso boiler temperature.

When the machine has reached operating
temperature, the POWER button light will
stop flashing and the MANUAL, 1 CUP and
2 CUP buttons will illuminate.

The machine is now in STANDBY mode
ready for use.

NOTE

You will not be able to select 1 CUP,
2 CUP or CLEANING CYCLE during
START UP.

AUTO OFF

The machine will turn off completely if not
used for a continuous 20 minutes period.

LCD INTERFACE

Display modes

3 modes can be displayed on the LCD
screen: Shot Temp, Shot Clock or Clock.

Press UP or DOWN arrow to change the
display mode between shot clock & clock.
Shot temp will be displayed during an
extraction.

1. Shot Temp

Displays selected extraction temperature
(default set at 93°C), but can be changed
from 86°C - 96°C. See ‘Extraction
Temperature’, page 15.

2. Shot Clock

Temporarily displays duration of last
espresso extraction in seconds.

3. Clock

Temporarily displays current time (default
set at 12.00am if time has not been set).

10 11