Sage BES870 User Guide

Sage® by Heston Blumenthal

Freephone (UK Landline): 0808 178 1650

Mobile Calls (National Rate): 0333 0142 970

www.sageappliances.co.uk

customerservice@sageappliances.co.uk

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Go to www.sageappliances.co.uk and click on ‘Product Registration’.

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Our constant aim is to improve the quality and features of our appliances. We welcome your comments and ideas in assisting our ongoing development.

Go to www.sageappliances.co.uk and click on ‘Support’.

Registered in England & Wales No. 8223512. Due to continued product improvement, the products illustrated or photographed

in this document may vary slightly from the actual product.

BES870 UK – O16

the Barista Express

Instruction Book - BES870

™

Contents

IMPORTANT SAFEGUARDS

2 Sage Recommends Safety First 8 Components 11 Functions 25 Care & Cleaning 31 Troubleshooting 36 Coffees to try

SAGE RECOMMENDS SAFETY FIRST

At Sage‰ by Heston Blumenthal safety conscious. We design and manufacture consumer products with the safety of you, our valued customer, foremost in mind. In addition we ask that you exercise a degree of care when using any electrical appliance and adhere to the following precautions.

‰

we are very

READ ALL INSTRUCTIONS BEFORE USE AND SAVE FOR FUTURE REFERENCE

• Before using for the ﬁrst time please ensure that your electricity supply is the same as shown on the rating label on the underside of the appliance. If you have any concerns please contact your local electricity company.

‰

• Your Sage Blumenthal

by Heston

‰

appliance includes a BS 13 amp moulded mains plug on the supply cord.

• Should you need to change this plug, please complete the rewiring as follows (after safe disposal of the moulded plug).

• Please note that a cut off plug inserted into a socket is a serious danger risk.

• Wires are coloured as follows:

− Blue = Neutral

− Brown = Live

− Green & Yellow = Earth

• As the colours of the wire may not correspond with the coloured markings which identify the terminals in your plug, please refer to the following:

− The Blue wire must be connected to the terminal which is marked ‘N’.

− The Brown wire must be connected to the terminal which is marked with the letter ‘L’.

− The Green & Yellow wire must be connected to the terminal which is marked with the letter E or the earth symbol

• Please note that if a 13 amp plug is used, a 13 amp fuse should be used.

• To eliminate a choking hazard for young children, remove and safely discard the protective cover ﬁtted to the power plug of this appliance.

• Do not place the Barista Express™ near the edge of a bench or table during operation. Ensure the surface is level, clean and free of water and other substances.

• Do not use the Barista Express™ on a sink drain board.

• Do not place the Barista Express™ on or near a hot gas or electric burner, or where it could touch a heated oven.

• Always ensure the Barista Express™ is properly assembled before connecting to power outlet and operating. Follow the instructions provided in this book.

• The appliance is not intended to be operated by means of an external timer or separate remote control system.

• Never remove the portaﬁlter during the brewing operation as the machine is under pressure.

• Do not use attachments other than those provided with the Barista Express™.

• Do not attempt to operate the Barista Express™ by any method other than those described in this book.

• Do not operate the grinder without the hopper lid in position. Keep ﬁngers, hands, hair, clothing and utensils away from the hopper during operation.

• Use only cold, tap water in the water tank. Do no use any other liquid.

• Never use the Barista Express™ without water in the water tank.

• Ensure the portaﬁlter is ﬁrmly inserted and secured into the brewing head before using the machine.

• Do not move the Barista Express™ whilst in operation.

• Do not leave the Barista Express™ unattended when in use.

• Do not touch hot surfaces. Allow the Barista Express™ to cool down before moving or cleaning any parts.

• Do not place anything, other than cups for warming, on top of the Barista Express™.

• Always switch off the Barista Express™ by pressing the POWER button to ‘Off’, switch off at the power outlet and unplug if appliance is to be left unattended, if not in use, before cleaning, before attempting to move the appliance, disassembling,

assembling and when storing the appliance.

• This appliance shall not be used by children. Keep the appliance and its cord out of reach of children. Appliances can be used by persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and if they understand the hazards involved.

• Keep the appliance and accessories clean. Follow the cleaning instructions provided in this book.

IMPORTANT SAFEGUARDS FOR ALL ELECTRICAL APPLIANCES

• Unwind the power cord fully before use.

• Do not let the power cord hang over the edge of a bench or table, touch hot surfaces, or become knotted.

• To protect against electric shock do not immerse power cord, power plug or appliance in water or any other substance.

• This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience or knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.

• Children should be supervised to ensure they do not play with the appliance.

• It is recommended to regularly inspect the appliance. Do not use the appliance if power cord, power plug or appliance becomes damaged in any way. If damaged or maintenance other than cleaning is required, please contact Sage Customer Service on 0808 178 1650 |

0333 0142 970 or go to sageappliances.co.uk.

• Any maintenance, other than cleaning, should be performed at an authorised Sage Service Centre.

Do not use this appliance for anything other than its intended use. Do not use in moving vehicles or boats. Do not use outdoors. Misuse may cause injury.

• The installation of a residual current device (safety switch) is recommended to provide additional safety protection when using electrical appliances. It is advisable that a safety switch with a rated residual operating current not exceeding 30mA be installed in the electrical circuit supplying the appliance. See your electrician for professional advice.

• This appliance is recommended for household use only.

WARNING

Fully unwind the cord before use.

The symbol shown indicates that this appliance should not be

disposed of in normal household waste. It should be taken to a local authority waste collection centre designated for this purpose or to a dealer providing this service. For more information, please contact your local council ofﬁce.

SAVE THESE INSTRUCTIONS

Components

```

A. 450g bean hopper

With locking system for easy removal, storage and transfer of coffee beans.

B. Integrated conical burr grinder C. Grind outlet D. Grinding activation switch E. Hands free grinding cradle F. GRIND SIZE selector

Espresso grind settings from ﬁne to coarse.

G. GRIND AMOUNT dial

Adjust the amount of fresh ground coffee dosed into the ﬁlter basket to suit the ﬁneness or coarseness of the grind.

H. FILTER SIZE button

Tell the machine if you are using a 1 CUP or 2 CUP ﬁlter basket and the grinder will dispense the required amount of ground coffee for a single or double cup dose.

I. POWER button J. Integrated removable 54mm tamper K. Group head L. 54mm stainless steel portaﬁlter

With commercial style spouts.

M. Extra-tall cup clearance for tall mugs N. Removable wet & dry coffee separator

drip tray With Empty Me! full tray indicator.

O. Storage tray (located behind drip tray)

Houses accessories when not in use.

P. 360˚ swivel-action steam wand Q. Dedicated hot water outlet R. Steam/Hot Water dial

Selector dial for steam and hot water.

S. Steam/Hot Water light

Illuminates to indicate that the steam or hot water function is selected.

T. 1 CUP and 2 CUP buttons

With preset, manual over-ride or programmable shot volumes.

U. CLEAN ME light

Illuminates when a cleaning cycle is required.

V. Espresso pressure gauge W. Programme me button

Re-programs the preset 1 CUP and 2 CUP shot volumes.

X. Cup warming tray Y. (2L) removable water tank

With replaceable water ﬁlter to reduce impurities and scale.

ACCESSORIES

1. Stainless steel milk jug

2. Cleaning disc

3. Cleaning tablets

4. Dual Wall ﬁlter baskets

(1 cup & 2 cup) Use with pre-ground coffee.

5. Allen key

6. Single Wall ﬁlter baskets

(1 cup & 2 cup) Use when grinding fresh whole coffee beans.

7. Cleaning tool

8. Water ﬁlter holder and ﬁlter

9. Cleaning brush

10. The Razor™ precision dose trimming tool

INTEGRATED CONICAL BURR GRINDER

Stainless steel conical burrs maximise ground coffee surface area for a full espresso ﬂavour. Upper and lower burrs are removable for cleaning.

ADJUSTABLE GRIND SIZE

Espresso grind settings from ﬁne to coarse for optimal extraction..

ADJUSTABLE GRIND AMOUNT

Adjust the amount of fresh ground coffee dosed into the ﬁlter basket to suit the ﬁneness or coarseness of the grind.

AUTOMATIC DOSING

Use the FILTER SIZE button to tell the machine if you are using a 1 CUP or 2 CUP ﬁlter basket. The grinder will dispense the required amount of ground coffee for a single or double cup dose.

HANDS FREE GRINDING

Auto stop for hands free grinding directly into the portaﬁlter.

THE RAZOR™ DOSE TRIMMING TOOL

Patented twist blade trims down the puck to the right level for precision dosing and a consistent extraction.

ADJUSTABLE TEMPERATURE CONTROL

For optimum coffee ﬂavour.

PID TEMPERATURE CONTROL

Electronic PID temperature control for increased temperature stability.

AUTO PURGE

Automatically adjusts water temperature after steam for optimal espresso extraction temperature.

THERMOCOIL HEATING SYSTEM

Integrated stainless steel water coil accurately controls water temperature.

COMMERCIAL STYLE STEAM WAND

Stainless steel 360° swivel-action steam wand for effortless milk texturing.

INSTANT HOT WATER

Dedicated hot water outlet for making Long blacks and pre-heating cups.

LOW PRESSURE PRE-INFUSION

Applies low water pressure at the start of the extraction to gently expand grinds for an even extraction.

ESPRESSO PRESSURE GAUGE

Monitors espresso extraction pressure.

VOLUMETRIC CONTROL

Preset 1 & 2 cup volumes, manual over-ride or programmable shot volumes.

DRY PUCK FEATURE

Removes excess water from the ground coffee in the ﬁlter basket after extraction for easy disposal of the coffee puck.

Functions

BEFORE FIRST USE

Machine Preparation

Remove and discard all labelling and packaging materials attached to your espresso machine. Ensure you have removed all parts and accessories before discarding the packaging.

Remove the water tank located at the back of the machine by lifting the water tank handle. Remove the plastic bag containing the water ﬁlter and water ﬁlter holder. Clean parts and accessories (water tank, portaﬁlter, ﬁlter baskets, milk jug) using warm water and a gentle dish washing liquid, then rinse and dry thoroughly. Wipe the outer housing, bean hopper and drip tray with a soft damp cloth and dry thoroughly. Do not immerse the outer housing, power cord or power plug in water or any other liquid.

NOTE

All parts should be cleaned by hand using warm water and a gentle dish washing liquid. Do not use abrasive cleansers, pads or cloths which can scratch the surface. Do not clean any of the parts or accessories in the dishwasher.

CONDITIONING THE WATER FILTER

• Remove the water ﬁlter and water ﬁlter holder from the plastic bag.

• Soak the water ﬁlter in a cup of water for 5 minutes, then rinse under cold running water.

• Wash the water ﬁlter holder with cold water, taking speciﬁc care to rinse the stainless steel mesh.

• Insert the water ﬁlter into the two parts of the water ﬁlter holder.

• Set Date Dial 2 months ahead.

• To install the assembled water ﬁlter holder into the water tank, align the base of the water ﬁlter holder with the adapter inside the water tank. Push down to lock into place.

• Slide the water tank back into position at the back of the machine, ensuring to push down completely to lock into place.

NOTE

Change ﬁlters every 2 months. To purchase ﬁlters contact Sage Customer Service Centre UK Phone: 0808 178 1650 or visit

www.sageappliances.co.uk

1 2

5 minutes

Rinse filter & meshSoak the water filter for

Assemble

4 6

REPLACEMENT DUE

Set date 2 months ahead

Insert & lock water tankInstall filter in water tank

FIRST USE

Initial Start Up

• Ensure the water ﬁlter is securely ﬁtted inside the water tank.

• Fill the water tank with cold, preferably ﬁltered water up to the MAX mark. When replacing the water tank, ensure to push down completely to lock into place.

NOTE

Always check the water level before use and replace water daily. We recommend using cold, ﬁltered water. We do not recommend the use of de-mineralised or distilled water or any other liquid as this may affect the taste of the espresso and how the machine is designed to function.

• Ensure the hopper is locked into position.

• Plug the power cord into a 230V power outlet.

• Press the POWER button to switch the machine on. The POWER button light will ﬂash while the machine is heating.

Flushing the Machine

It is recommended to complete a water ﬂushing operation, without ground coffee, to ensure the machine has been conditioned.

When the machine has reached STANDBY mode, follow these steps:

1. Press 2 CUP button to run hot water through the group head.

2. Position the steam wand tip over the drip tray. Rotate the STEAM/HOT WATER dial to the STEAM position and run steam through the steam wand for 10 seconds.

STEAM STANDBY HOT WATER

3. Rotate the STEAM/HOT WATER dial to the HOT WATER position and run water through the hot water outlet for 10 seconds.

NOTE

If the hopper is not correctly locked into position, the FILTER SIZE LED’s will ﬂash.

• A pumping sound will be heard. This is normal.

• When the machine has reached the correct operating temperature, the POWER button light will stop ﬂashing and all button lights on the control panel will illuminate. The machine is now in STANDBY mode, ready for the next step ‘Flushing The Machine’.

STEAM STANDBY HOT WATER

4. Repeat steps 1–3 until the water tank is empty.

GENERAL OPERATION

Setting the Grind Size

The grind size will affect the rate of water ﬂow through the coffee in the ﬁlter basket and the ﬂavour of the espresso. When setting the grind size, it should be ﬁne but not too ﬁne and powdery.

There are numbered settings on the GRIND SIZE selector. The smaller the number, the ﬁner the grind size. The larger the number, the coarser the grind size.

We recommend you start at setting 8 and adjust as required.

Selecting the Filter Size

Insert either the 1 CUP or 2 CUP ﬁlter basket into the portaﬁlter (see ‘Selecting a Filter Basket’, page 20). Press the FILTER SIZE button to select SINGLE if using the 1 CUP ﬁlter basket, or DOUBLE if using the 2 CUP ﬁlter basket.

FILTER SIZE

Setting the Grind Amount

Set the GRIND AMOUNT dial to the 3 o’clock position as a starting point. Adjust towards LESS or MORE as required to adjust the dose amount. The metal cap on the supplied tamper should be level with the top edge of the ﬁlter basket rim, AFTER tamping.

TIPS

It is normal that the GRIND SIZE selector and GRIND AMOUNT dial will need to be adjusted a few times to achieve the correct extraction rate. Start with the suggested settings, extract an espresso, then refer to the Extraction Guide, page 22, to determine what adjustments need to be made.

SINGLE

DOUBLE

Automatic Dosing

• Ensure the hopper is locked into position and

is ﬁlled with fresh coffee beans.

• Ensure the ﬁlter basket is completely dry

before placing the portaﬁlter into the grinding cradle.

• Push and release the portaﬁlter to engage the

grinding activation switch, then allow fresh ground coffee to ﬁll the portaﬁlter.

• Grinding will automatically stop, however if

you wish to stop grinding before the cycle has ﬁnished, push and release the portaﬁlter.

NOTE

It is normal for the portaﬁlter to appear overﬁlled with ground coffee. Untamped coffee is three times the volume of tamped coffee.

Manual Dosing

• If you prefer to manually dose, with the

portaﬁlter inserted in the grinding cradle, push and hold the portaﬁlter to engage the grinding activation switch. Continue holding until the desired amount of ground coffee has been dosed.

• To stop grinding, release the portaﬁlter.

This will release the grinding activation switch and stop the grinding function.

Tamping the Ground Coffee

• Once grinding is complete, carefully withdraw the portaﬁlter from the grinding cradle.

• Tap the portaﬁlter several times to collapse and distribute the coffee evenly in the ﬁlter basket.

• Tamp down ﬁrmly using approx. 30–40lbs (15–20kgs) of pressure. The amount of pressure is not as important as consistent pressure every time.

• As a guide to dose, the top edge of the metal cap on the tamper should be level with the top of the ﬁlter basket AFTER the coffee has been tamped.

Trimming The Dose

The Razor™ precision dose trimming tool allows you to trim the puck to the right level for a consistent extraction.

the Razor

Precision dose trimming tool

™

• Insert the Razor™ dose trimming tool into the ﬁlter basket until the shoulders of the tool rest on the rim of the basket. The blade of the dose trimming tool should penetrate the surface of the tamped coffee.

• Rotate the Razor™ dose trimming tool back and forth while holding the portaﬁlter on an angle over a knock box to trim off excess coffee grinds. Your ﬁlter basket is now dosed with the correct amount of coffee.

• Wipe excess coffee from the rim of the ﬁlter basket to ensure a proper seal is achieved in the group head.

Purging the Group Head

Before placing the portaﬁlter into the group head, run a short ﬂow of water through the group head by pressing the 1 CUP button. This will stabilise the temperature prior to extraction.

Inserting the Portaﬁlter

Place the portaﬁlter underneath the group head so that the handle is aligned with the INSERT position. Insert the portaﬁlter into the group head and rotate the handle towards the centre until resistance is felt.

Preset Shot Volume - 2 CUP button

Press the 2 CUP button once to extract a double shot of espresso at the preset volume (approx. 60ml). The extraction will start using the low pressure pre-infusion The machine will stop after the preset volume has been extracted.

INSERT

LOCK

Preset Shot Volume - 1 CUP button

Press the 1 CUP button once to extract a single shot of espresso at the preset volume (approx. 30ml). The extraction will start using the low pressure pre-infusion (see page 16). The machine will stop after the preset volume has been extracted.

PROGRAM

NOTE

The amount of espresso extracted in the cup will vary depending on your grind size and grind amount settings.

Pressing the 1 CUP or 2 CUP button during a preset shot volume will immediately stop the extraction.

PROGRAM

Re-Programming Shot Volume - 1 CUP Button

1. To begin programming, press the

Programme me button once. The machine will beep once and the Programme button will begin to ﬂash. This indicates the machine is in programming mode.

2. Press 1 CUP button to start espresso

extraction. Press 1 CUP button again once desired volume of espresso has been extracted. The machine will beep twice to indicate the new 1 CUP volume has been set.

Re-Programming Shot Volume

- 2 CUP Button

1. To begin programming, press the

Programme button once. The machine will beep once and the Programme button will begin to ﬂash. This indicates the machine is in programming mode.

2. Press 2 CUP button to start espresso

extraction. Press 2 CUP button again once desired volume of espresso has been extracted. The machine will beep twice to indicate the new 2 CUP volume has been set.

Resetting Default Volumes

To reset the machine to the default 1 CUP and 2 CUP shot volumes, press and hold the PROGRAM button until the machine beeps three times. Release the PROGRAM button. The machine will return to its original default volume settings and default espresso water temperature (see ‘Advanced Temperature Mode’, page 18).

NOTE

Default settings: 1 CUP shot volume is approx. 30ml. 2 CUP shot volume is approx. 60ml.

Manual Shot Volume

Manually control low pressure pre-infusion time and shot volume without re-programming the preset shot volume.

Press and hold the 1 CUP or 2 CUP button. The extraction will enter low pressure pre-infusion until the button is released. When the 1 CUP or 2 CUP button is released, extraction will continue at full pressure. Press the 1 CUP or 2 CUP button again once the desired volume of espresso has been extracted.

ESPRESSO PRESSURE GAUGE

Low Pressure Pre-Infusion

The gauge needle will be positioned in the pre-infusion zone at the start of the extraction indicating the machine is in low pressure pre-infusion mode.

The low pressure pre-infusion gradually increases water pressure to gently expand grinds for an even extraction before increasing to full pressure.

Ideal Espresso Zone

The gauge needle, when positioned anywhere within the solid grey zone during extraction, indicates the espresso has been extracted at the ideal pressure.

PROGRAM

PRESS & HOLD

NOTE

For optimal ﬂavour when using a 1 CUP ﬁlter basket, you should extract approx. 30ml. When using a 2 CUP ﬁlter basket, you should extract approx. 60ml.

Under Extracted Zone

The gauge needle, when positioned in the lower zone during extraction, indicates the espresso has been extracted with insufﬁcient pressure.

USING THE STEAM/HOT WATER DIAL

Steam

• Position the steam wand tip over the drip tray.

• Turn the STEAM/HOT WATER dial to the STEAM position. The STEAM/HOT WATER light will ﬂash to indicate the machine is heating to create steam. During this time, condensed water may purge from the steam wand. This is normal.

NOTE

This occurs when the water ﬂow through the ground coffee is too fast and results in an under extracted espresso that is watery and lacks crema and ﬂavour.

Causes for under extraction include the grind being too coarse and/or insufﬁcient coffee in the ﬁlter basket and/or under tamping.

Over Extracted Zone

The gauge needle, when positioned in the upper zone during extraction, indicates the espresso has been extracted with too much pressure.

This occurs when the water ﬂow through the ground coffee is too slow and results in an over extracted espresso that is very dark and bitter with a mottled and uneven crema.

Causes for over extraction include the grind being too ﬁne and/or too much ground coffee in the ﬁlter basket and/or over tamping.

When the machine creates steam, a pumping noise can be heard. This is the normal operation of the 15 bar Italian pump.

• When the STEAM/HOT WATER light stops ﬂashing the steam wand is ready for use.

• Before inserting the wand into the milk, pause the steam by returning the dial back to the STANDBY position. Then within 8 seconds, insert the steam wand tip (1–2cm) below the surface of the milk, close to the right hand side of the jug at the 3 o’clock position and quickly turn the dial back to the STEAM position. Pausing the steam avoids the milk splashing out of the jug (this pause function lasts for 8 seconds only).

• Once the milk is at the correct temperature (60–65°C) and the jug is hot to touch, return the dial to the STANDBY position BEFORE removing the jug.

For more tips on milk texturing, refer to ‘Texturing Milk’, page 23.

NOTE

After 5 minutes of continuous steaming, the machine will automatically disable the steam function. The STEAM/HOT WATER light will ﬂash. When this occurs return the dial to the STANDBY position.

Hot Water

• Turn the STEAM/HOT WATER dial to the HOT WATER position. The STEAM/ HOT WATER light will ﬂash to indicate the machine is heating to create hot water.

• When the STEAM/HOT WATER light stops ﬂashing the hot water is up to temperature. Hot water will pour from the hot water outlet and can be used for making long blacks and pre-heating cups.

• To stop the hot water, return the dial to the STANDBY position.

AUTO PURGE

For extracting espresso immediately after using the steam function, this machine features an auto purge function.

The auto purge function ensures the ground coffee will not be burnt by the initial water ﬂow from the thermocoil being too hot. The initial water is automatically released into the drip tray after steaming to ensure the thermocoil is at the optimal temperature for extracting espresso.

Your espresso will always be extracted at the optimal temperature ensuring only the best ﬂavours are extracted.

ADVANCED TEMPERATURE MODE

1. Adjusting Water Temperature

Different beans require a different water temperature to extract their optimum ﬂavour.

The Barista Express™ allows you to adjust water temperature ±2°C in 1°C increments from the default temperature.

To enter Advanced Temperature Mode:

1. Press the POWER button to switch the machine off.

2. Press & hold the PROGRAM button, then press the POWER button. The machine will beep once. The illuminated button will indicate the current temperature selected. To adjust the water temperature, press one of the following buttons within 5 seconds of entering Advanced Temperature Mode. The machine will beep twice to conﬁrm the change. If no buttons are pressed within 5 seconds after entering Advanced Temperature Mode, no change will be made & the machine will return to STANDBY mode.

TIPS

Water is automatically released into the drip tray after the steam to ensure the thermocoil is at the optimal temperature for extracting espresso. This is normal. If you ﬁnd water around the front of the machine, ensure the drip tray is ﬁrmly pushed in place after using the steam and hot water functions.

PROGRAMPOWER

2. Default Temperature setting: In Advanced Temperature Mode, press the Programme ME button.

PROGRAM

3. Increase Water Temperature +1˚C: In Advanced Temperature Mode, press the 1 CUP button.

PROGRAM

4. Increase Water Temperature +2˚C: In Advanced Temperature Mode, press the 2 CUP button.

PROGRAM

5. Decrease Water Temperature -1˚C: In Advanced Temperature Mode, press the FILTER SIZE button.

PRE-HEATING

Heating your cup or glass

A warm cup will help maintain the coffee’s optimal temperature. Pre-heat your cup by rinsing with hot water from the hot water outlet and place on the cup warming tray.

Heating the portaﬁlter and ﬁlter basket

A cold portaﬁlter and ﬁlter basket can reduce the extraction temperature enough to signiﬁcantly affect the quality of your espresso. Always ensure the portaﬁlter and ﬁlter basket are pre-heated with hot water from the hot water outlet before initial use.

NOTE

Always wipe the portaﬁlter and ﬁlter basket dry before dosing with ground coffee as moisture can encourage channelling where water by-passes the ground coffee during extraction.

FILTER SIZE

SINGLE

DOUBLE

PROGRAMPOWER

6. Decrease Water Temperature -2˚C:

In Advanced Temperature Mode, press the POWER button.

FILTER SIZE

SINGLE

DOUBLE

PROGRAMPOWER

SELECTING A FILTER BASKET

Single Wall Filter Baskets

Use Single Wall ﬁlter baskets if grinding fresh whole coffee beans.

Single Wall ﬁlter baskets allow you to experiment with grind, dose and tamp to create a more balanced espresso.

1 CUP 2 CUP

Dual Wall Filter Baskets

Use Dual Wall ﬁlter baskets if using pre-ground coffee.

Dual Wall ﬁlter baskets regulate the pressure and help to optimise the extraction regardless of the grind, dose, tamp pressure or freshness.

The provided ﬁlter baskets are designed for: 1 CUP basket = approx. 8–10g. If using pre-ground coffee, this is approx.

2 level tablespoons. 2 CUP basket = approx. 15–18g. If using pre-ground coffee, this is approx.

3 level tablespoons. If using freshly ground coffee, this is approx. 4 level tablespoons. The reason for this difference is that

pre-ground coffee is often coarser and hence occupies more volume than coffee that is more ﬁnely ground.

NOTE

You may need to experiment with how much coffee is dosed into the ﬁlter basket or how long the grinder needs to run to achieve the correct amount. For example, when using a ﬁner espresso grind with the Single Wall ﬁlter baskets, you may need to increase the grind amount to ensure the ﬁlter basket is correctly dosed.

NOTE

You will need to adjust the grind amount and size if switching from a single basket to a double basket, or vice versa.

1 CUP 2 CUP

NOTE

Regardless of whether you use Single Wall or Dual Wall ﬁlter baskets, use the 1 CUP basket when brewing a single cup and the 2 CUP basket when brewing two cups or a stronger single cup or mug.

THE GRIND

If grinding coffee beans, the grind size should be ﬁne but not too ﬁne. The grind size will affect the rate at which the water ﬂows through the ground coffee in the ﬁlter basket and the taste of the espresso.

If the grind is too ﬁne (looks like powder and feels like ﬂour when rubbed between ﬁngers), the water will not ﬂow through the coffee even when under pressure. The resulting espresso will be OVER EXTRACTED, dark in colour and bitter in ﬂavour.

If the grind is too coarse the water will ﬂow through the ground coffee in the ﬁlter basket too quickly. The resulting espresso will be UNDER EXTRACTED and lacking in colour and ﬂavour.

COFFEE DOSE AND TAMPING

Follow the instructions for:

1. Setting the Grind Size, page 13.

2. Setting the Grind Amount, page 13.

3. Selecting the Filter Size, page 13.

4. Automatic Dosing or Manual Dosing, page 13.

5. Tamping the Ground Coffee, page 14.

6. Trimming the Dose, page 14.

EXTRACTING ESPRESSO

• Place pre-warmed cup(s) beneath the portaﬁlter and press the 1 CUP or 2 CUP button for the desired volume.

• Due to pre-infusion time, the espresso will not start to ﬂow immediately.

• As a guide, the espresso will start to ﬂow after 4–7 seconds (infusion time) and should be the consistency of dripping honey.

• If the espresso starts to ﬂow after less than 3 seconds you have either under dosed the ﬁlter basket and/or the grind is too coarse. This is an UNDER-EXTRACTED shot.

• If the espresso starts to drip but doesn’t ﬂow after 8 seconds, then you have either over dosed the ﬁlter basket and/or the grind is too ﬁne. This is an OVER-EXTRACTED shot.

A great espresso is about achieving the perfect balance between sweetness, acidity and bitterness. The ﬂavour of your coffee will depend on many factors, such as the type of coffee beans, degree of roast, freshness, coarseness or ﬁneness of the grind, dose of ground coffee, and tamping pressure.

Experiment by adjusting these factors just one at a time to achieve the taste of your preference, see ‘Extraction Guide,’ page 22.

PURGING THE GROUP HEAD

Before placing the portaﬁlter into the group head, run a short ﬂow of water through the group head by pressing the 1 CUP button. This will purge any ground coffee residue from the group head and stabilise the temperature prior to extraction.

INSERTING THE PORTAFILTER

Extraction Guide

LOCK

INSERT

GRIND TAMPGRIND DOSE SHOT TIME

BITTER • ASTRINGENT

UNDERDEVELOPED • SOUR

CORRECT EXTRACTION UNDER EXTRACTION OVER EXTRACTION

Within Espresso Range

• Flow starts after 4–7 secs

• Flow slow like warm honey

• Crema is golden brown with a fine mousse texture

• Espresso is dark brown

• Extraction takes 25–35 secs

AFTER EXTRACTION

REMOVE USED GRINDS

Used grinds will form a coffee 'puck'. If the puck is wet, refer to the 'Under Extraction' section.

RINSE FILTER BASKET

Keep the filter basket clean to prevent blockages. Without ground coffee in the filter basket, lock the portafilter into the machine and run hot water through.

Under Espresso Range

• Flow starts after 1–3 secs

• Flow fast like water

• Crema is thin and pale

• Espresso is pale brown

• Tastes bitter/sharp, weak and watery

• Extraction takes up to 20 secs

SOLUTIONS SOLUTIONS

Grind Finer

Tamp using 30-40lbs of pressure. The top edge of metal cap on the tamper should be level with the

GRIND SIZE FINER

Adjust & re-test

top of the filter basket AFTER tamping.

Trim the puck to the right level using the Razor dose trimming tool.

Always use the Razor tool and trim off some coffee after tamping.

• Flow starts after 8 secs

• Flow drips or not at all

• Crema is dark and spotty

• Espresso is very dark brown

• Tastes bitter and burnt

• Extraction takes more than 40 secs

TURNTURN

GRIND SIZE COARSER

™

Adjust & re-test

™

Over Espresso Range

Grind Coarser

Tamp using 15 kilos of pressure. The top edge of metal cap on the tamper should be level with the top of the filter basket AFTER tamping.

Trim the puck to the right level using the Razor dose trimming tool.

Always use the Razor™ tool and trim off some coffee after tamping.

™

OVER EXTRACTED

TOO FINE TOO MUCH TOO HEAVY OVER 40 SEC

OPTIMUM

UNDER EXTRACTED

TOO COARSE TOO LITTLE TOO LIGHT UNDER 20 SEC

10-12g ( 1 CUP)

18-2 0g ( 2 CUP)

15-20kg

25- 35 SECBALANCED

Unlock hopper

Remove wire handle from both sides of the burr

SINGLE DOUBLE

PUSH

Lock hopper

AIR TIGHT

CONTAINER

ADJUSTING CONICAL BURRS

Some types of coffee may require a wider grind range to achieve an ideal extraction or brew. A feature of your Barista Express™ is the ability to extend this range with an adjustable upper burr. We recommend making only one adjustment at a time.

1 2 3 4 5

POWER

GRIND AMOUNT

FILTER SIZE

Hold hopper over container & turn dial to release beans into container

8877 9

Move adjustable top burr, 1 number, coarser or finer

Align the number with the handle opening

Check your extraction

Align hopper into position

Insert wire handle from both sides of the burr

Run grinder until empty

Push upper burr firmly into position

POWER

GRIND AMOUNT

FILTER SIZE

Remove hopper

Lock upper burr

Remove upper burr

POWER

GRIND AMOUNT

FILTER SIZE

Align hopper into position

TEXTURING MILK

There are two phases to texturing milk. The ﬁrst is stretching the milk to aerate it and the second is swirling the milk to make it silky smooth. These two operations should blend into one.

• Always start with fresh cold milk.

• Fill the jug just below the “V” at the bottom of the spout.

• Position the steam wand tip over the drip tray and turn the STEAM/HOT WATER dial to the STEAM position.

• The STEAM/HOT WATER light will ﬂash to indicate the machine is heating to create steam. During this time, condensed water may purge from the steam wand. This is normal. When the STEAM/HOT WATER light stops ﬂashing the steam wand is ready for use.

NOTE

When the machine creates steam, a pumping noise can be heard. This is the normal operation of the 15 bar Italian pump.

• Before inserting the wand into the milk, pause the steam by returning the dial back to the STANDBY position. Then within 8 seconds, insert the steam wand tip ¼-¾” (1-2cm) below the surface of the milk, close to the right hand side of the jug at the 3 o’clock position and quickly turn the dial back to the STEAM position. Pausing the steam avoids the milk splashing out of the jug (this pause function lasts for 8 seconds only).

• Keep the tip just under the surface of the milk until the milk is spinning clockwise, producing a vortex (whirlpool effect).

• With the milk spinning, slowly lower the jug. This will bring the steam tip to the surface of the milk & start to introduce air into the milk. You may have to gently break the surface of the milk with the tip to get the milk spinning fast enough.

• Keep the tip at or slightly below the surface, continuing to maintain the vortex. Texture the milk until sufﬁcient volume is obtained.

• Lift the jug to lower the tip beneath the surface, but keep the vortex of milk spinning. The milk is at the correct temperature (60-65°C) when the jug is hot to touch.

• Turn off steam BEFORE taking the tip out of the milk.

• Set the jug to one side. Immediately wipe the steam wand with a damp cloth. Then, with the steam wand tip directed over the drip tray, brieﬂy turn steam on to clear any remaining milk from inside the steam wand.

• Tap the jug on the bench to collapse any bubbles.

• Swirl the jug to “polish” and re-integrate the texture.

• Pour milk directly into the espresso.

• The key is to work quickly, before the milk begins to separate.

TIPS

Water is automatically released into the drip tray after the steam and hot water functions to ensure the thermocoil is at the optimal temperature for extracting espresso. This is normal. If you ﬁnd water around the front of the machine, ensure the drip tray is ﬁrmly pushed in place after using the steam and hot water functions.

HINTS & TIPS

• Use freshly roasted coffee beans, with a ‘roasted on’ date and use within 2 weeks of ‘roasted on’ date.

• Grind beans immediately before brewing as ground coffee quickly loses its ﬂavour and aroma.

• Store coffee beans in a cool, dark and dry container. Vacuum seal if possible.

• Buy coffee beans in small batches to reduce the storage time and store no more than one weeks supply at any time.

Care & Cleaning

REPLACING THE WATER FILTER

• The provided water ﬁlter helps prevent scale build-up in and on many of the inner functioning components. Replacing the water ﬁlter every two months will reduce the need to descale the machine.

• If you live in a hard water area, we recommend you change the water ﬁlter more frequently.

• Remove the new water ﬁlter from the plastic bag.

• Soak the new water ﬁlter in a cup of water for 5 minutes, then rinse under cold running water.

• Wash the water ﬁlter holder with cold water, taking speciﬁc care to rinse the stainless steel mesh.

• Insert the new water ﬁlter into the two parts of the water ﬁlter holder.

• Set Date Dial 2 months ahead.

• To install the assembled water ﬁlter holder into the water tank, align the base of the water ﬁlter holder with the adapter inside the water tank. Push down to lock into place.

• Slide the water tank back into position at the back of the machine, ensuring to push down completely to lock into place.

The water ﬁlter should be removed if using ﬁltered or bottled water.

CLEANING CYCLE

The CLEAN ME light will illuminate when a cleaning cycle is required. This is a backﬂushing cycle and is separate from descaling.

1. Insert the 1 CUP ﬁlter basket into the portaﬁlter, followed by the supplied cleaning disc, followed by 1 cleaning tablet.

2. Lock the portaﬁlter into the group head and place a large container beneath the portaﬁlter spouts.

3. Ensure the water tank is ﬁlled with cold water and the drip tray is empty.

4. Press the POWER button to switch the machine off.

5. Press the 1 CUP and 2 CUP buttons simultaneously, then also press the POWER button. Hold all 3 buttons together for approximately 10 seconds.

6. The cleaning cycle will commence and last for approximately 5 minutes. During this time, water will intermittently ﬂow from the portaﬁlter spouts. Once complete, 3 beeps will sound.

7. Remove the portaﬁlter and ensure the tablet has completely dissolved. If the tablet has not dissolved, repeat until the tablet has dissolved.

NOTE

To purchase water ﬁlters contact Sage Customer Service on 0808 178 1650.

DESCALING

1. Ensure the machine is switched off.

2. Remove the ﬁlter holder.

3. Empty one Sage Descaler sachet (25g) into 1 litre of warm water, stir to dissolve. Pour solution into the water tank.

4. Remove the portaﬁlter from the group head and place a large container beneath the group head and steam wand.

5. Press the POWER button to switch the machine on. When the brewing temperature has been reached and all the button lights on the control panel have illuminated, press and hold the 1 CUP button to commence a manual pour. Release the button once half the mixture of descale solution has run through the group head.

6. Set the STEAM/HOT WATER dial to the HOT WATER position and allow hot water to run through the hot water outlet for approximately 30 seconds. Return the dial back to the STANDBY position.

7. Set the STEAM/HOT WATER dial to the STEAM position and allow steam to run through the steam wand for approximately 2 minutes. Return the dial back to the STANDBY position.

8. If any of the solution remains in the water tank, press and hold the 1 CUP button to commence a manual pour. Release the button once the tank is empty and nothing runs through the group head.

9. After descaling, remove the water tank, rinse thoroughly then reﬁll with fresh cold water. To rinse the machine, repeat steps 6–8.

WARNING

Do not immerse power cord, power plug or appliance in water or any other liquid. The water tank should never be removed or completely emptied during descaling.

CLEANING THE CONICAL BURR GRINDER

SINGLE DOUBLE

PUSH

SINGLE DOUBLE

PUSH TO GRIND

POWER

FILTER SIZE

GRIND AMOUNT

POWER

FILTER SIZE

GRIND AMOUNT

SINGLE DOUBLE

PUSH TO GRIND

POWER

FILTER SIZE

GRIND AMOUNT

1. GRIND FAN

2. METAL WASHER

3. FELT WASHER

FELT WASHER

2. METAL WASHER

GRIND FAN

This grinder cleaning cycle removes oil build-up on the burrs which can impede performance.

1 2 3 4 5

Empty hopper Replace hopper Lock hopper Run grinder empty Unlock hopperUnlock hopper

8 9

Remove top burr Clean burr with brush Clean lower burr with

10 11 12

cleaning brush

Clean chute with brushUnlock top burr

Remove hopper

ADVANCED CLEANING FOR THE CONICAL BURR GRINDER

This step is only required if there’s a blockage between the grinding burrs and the grinder outlet.

1 2 3 4 5 6

Remove hopper

GRIND SIZE

Set 'GRIND SIZE' to '1' (finest)

LOOSEN NUT

Use 10mm socket. Rotate 'Clockwise' to remove nut

GRIND SIZE

Set 'GRIND SIZE' to '16' (coarsest)

Remove top burr Before removing the lower

burr, loosen nut & remove spring & flat washer

Remove grind fan & washers using long nose pliers

8 9

Unblock the grinds exit chute using the cleaning brush or a pipe cleaner

Clean chute with brush Insert grind fan & washers

10 11 12

using long nose pliers

Insert Lower Burr (drive pin & cavity to align). Insert flat washer & spring washer

WARNING

Care should be taken as the grinder burrs are extremely sharp.

TIGHTEN NUT

Rotate 'Anti-clockwise' to tighten nut

Insert top burr

GRIND SIZE

Set 'GRIND SIZE' to '5'. Insert hopper

CLEANING THE STEAM WAND

PRESS & HOLD

LOCK

INSERT

The steam wand should always be cleaned after texturing milk.

• Wipe the steam wand with a damp cloth.

Then with the steam wand tip directed over the drip tray, brieﬂy set the STEAM/HOT WATER dial to the STEAM position. This will clear any remaining milk from inside the steam wand.

• If any of the holes in the tip of the steam

wand become blocked, ensure the STEAM/ HOT WATER dial is in the STANDBY

1 2 3 4 5

position. Press the POWER button to switch the machine off and allow to cool. Use the pin on the end of the provided cleaning tool to unblock the hole(s).

• If the steam wand remains blocked, remove the tip using the integrated spanner in the cleaning tool and soak in hot water. Use the pin on the end of the provided cleaning tool to unblock the hole(s) before re-attaching to the steam wand.

Run steam to clear milk from wand after texturing

Wipe steam wand after each use

CLEANING THE FILTER BASKETS AND PORTAFILTER

• The ﬁlter baskets and portaﬁlter should be rinsed under hot water immediately after use to remove all residual coffee oils. If any of the holes in the ﬁlter basket become blocked, use the pin on the end of the provided cleaning tool to unblock the hole(s).

1 2 3 4 5

Clean filter basket Place filter basket into

Clean hole with pin Remove tip Soak tip overnight then

• If the hole(s) remain blocked, dissolve a cleaning tablet in hot water and soak ﬁlter basket and portaﬁlter in solution for approx. 20 minutes. Rinse thoroughly.

portafilter

Insert & lock portafilter into Group Head

Flush waterKnock grinds out

re-attach

Use cleaning tool to unblock Repeat steps C1-C2

CLEANING THE SHOWER SCREEN

• The group head interior and shower screen should be wiped with a damp cloth to remove any ground coffee particles.

• Periodically purge the machine. Place an empty ﬁlter basket and portaﬁlter into the group head. Press and hold the 1 CUP button and run a short ﬂow of water to rinse out any residual coffee.

CLEANING THE DRIP & STORAGE TRAY

• The drip tray should be removed, emptied and cleaned at regular intervals, particularly when the drip tray full indicator is showing EMPTY ME!

• Remove the grid from the drip tray. Lift the coffee grind separator and dispose of any coffee grounds. The EMPTY ME! indicator can also be removed from the drip tray by pulling upwards to release the side latches. Wash all parts in warm soapy water with a soft cloth. Rinse and dry thoroughly.

• The storage tray (located behind the drip tray) can be removed and cleaned with a soft, damp cloth. Do not use abrasive cleansers, pads or cloths which can scratch the surface.

CLEANING THE OUTER HOUSING & CUP WARMING TRAY

The outer housing and cup warming tray can be cleaned with a soft, damp cloth. Polish with a soft, dry cloth. Do not use abrasive cleansers, pads or cloths which can scratch the surface.

STORING YOUR MACHINE

Before storing, ensure the STEAM/HOT WATER dial is in the STANDBY position, press the POWER button to switch the machine off and remove the plug from the power outlet. Remove unused beans from the hopper, clean the grinder (see page 26), empty the water tank and the drip tray.

Ensure the machine is cool, clean and dry.

Insert all accessories into the storage tray. Store upright. Do not place anything on top.

WARNING

Do not immerse power cord, power plug or appliance in water or any other liquid.

NOTE

USING THE ALLEN KEY

Over time, the silicone seal surrounding the shower screen will need to be replaced to ensure optimum brewing performance.

1. Press the POWER button to switch the

machine off and unplug the cord from the power outlet.

2. Carefully remove the water tank and drip

tray, taking particular care if they are full.

3. Using a skewer or similar, clean the centre

of the screw of any residual coffee.

4. Insert the shorter end of the Allen Key

into the centre of the screw. Turn counterclockwise to loosen the screw.

6. Remove the silicone seal with your ﬁngers or a pair of long-nose pliers. Insert the new seal, ﬂat side ﬁrst, so the ribbed side is facing you.

Clean center of screw before inserting Allen Key

5. Once loosened, carefully remove and retain the screw, stainless steel shower screen and black dispersion plate. Make note of the side of the shower screen and dispersion plate that are facing downwards. This will make re-assembly easier. Wash the shower screen and dispersion plate in warm soapy water, then dry thoroughly.

7. Re-insert the dispersion plate, then the shower screen, then the screw. With your ﬁngers, turn the screw clockwise for 2-3 revolutions then insert the Allen Key to tighten until the screw is ﬂush with the shower screen.

8. Re-insert the drip tray and water tank.

Contact Sage Customer Service or visit www.sageappliances.co.uk for replacement silicone seals or for advice.

Troubleshooting

PROBLEM POSSIBLE CAUSES EASY SOLUTION

Machine does not heat up. STEAM/HOT WATER

light ﬂashes when the machine is turned on.

Water does not ﬂow from the group head.

No hot water.

Espresso only drips from the portaﬁlter spouts or not at all.

• STEAM/HOT WATER dial is not in the STANDBY position.

• Machine has not reached operating temperature.

• Water tank is empty. • Fill tank.

• Water tank is not fully inserted and locked into position.

• Machine needs to be descaled. • Refer to ‘Descaling’, page 25.

• Coffee is ground too ﬁnely and/ or too much coffee in ﬁlter basket and/or over tamping and/ or ﬁlter basket is blocked.

• Coffee is ground too ﬁnely. • Use slightly coarser grind. Refer to

• Too much coffee in the ﬁlter basket.

• Turn the STEAM/HOT WATER dial to the STANDBY position. Machine will commence heating.

• Allow time for the machine to reach operating temperature. The POWER button light will stop ﬂashing and all button lights on the control panel will illuminate when ready.

• Push water tank down completely to lock into place.

• See below, ‘Espresso only drips from the portaﬁlter spouts or not at all’.

‘Setting the Grind Size’, page 13 and ‘Over Extraction’, page 17.

• Lower dose of coffee. Refer to ‘Setting the Grind Amount’, page 13 and ‘Over Extraction’, page 17.

• Coffee tamped too ﬁrmly. • Tamp between 15–20kg of pressure.

• Water tank is empty. • Fill tank.

• Water tank is not fully inserted and locked into position.

• The ﬁlter basket may be blocked. • Use the pin on the end of the

• Machine needs to be descaled. • Refer to ‘Descaling’, page 25.

• Push water tank down completely to lock into place.

provided cleaning tool to unblock the hole(s). If the hole(s) remain blocked, dissolve a cleaning tablet in hot water and soak ﬁlter basket and portaﬁlter in solution for approx. 20 minutes. Rinse thoroughly.

PROBLEM POSSIBLE CAUSES EASY SOLUTION

Espresso runs out too quickly.

Espresso runs out around the edge of the portaﬁlter.

No steam. • Machine has not reached

• Coffee is ground too coarsely. • Use slightly ﬁner grind. Refer to

• Not enough coffee in the ﬁlter basket.

• Coffee tamped too lightly. • Tamp between 15–20kg of pressure.

• Portaﬁlter not inserted in the group head correctly.

• There are coffee grounds around the ﬁlter basket rim.

• Too much coffee in the ﬁlter basket.

• The silicone seal surrounding the shower screen needs to be replaced to ensure the portaﬁlter is properly secured into the group head.

operating temperature.

‘Setting the Grind Size’, page 13 and ‘Under Extraction’, page 17.

• Increase dose of coffee. Refer to ‘Setting the Grind Amount’, page 13 and ‘Under Extraction’, page 17.

• Ensure portaﬁlter is completely inserted and rotated until resistance is felt.

• Clean excess coffee from the rim of the ﬁlter basket to ensure a proper seal in group head.

• Lower dose of coffee. Refer to ‘Setting the Grind Amount’, page 13.

• Refer to ‘Using the Allen Key’, page 29.

• Allow time for the machine to reach operating temperature. The STEAM/ HOT WATER light will ﬂash to indicate the machine is heating to create steam. During this time, condensed water may purge from the steam wand. This is normal. When the STEAM/HOT WATER light stops ﬂashing the steam wand is ready for use.

• Water tank is empty. • Fill tank.

• Water tank is not fully inserted and locked into position.

• Machine needs to be descaled. • Refer to ‘Descaling’, page 25.

• Steam wand is blocked. • Refer to ‘Cleaning the Steam Wand’,

• STEAM/HOT WATER dial is not in the STEAM position.

• Push water tank down completely to lock into place.

page 27.

• Ensure the STEAM/HOT WATER dial is completely rotated to the STEAM position.

PROBLEM POSSIBLE CAUSES EASY SOLUTION

Coffee not hot enough. • Cups not pre-heated. • Rinse cups under hot water outlet

• Portaﬁlter not pre-heated. • Rinse portaﬁlter under hot water

• Milk not hot enough (if making a cappuccino or latté etc).

• Machine needs to be descaled. • Refer to ‘Descaling’, page 25.

No crema. • Coffee tamped too lightly. • Tamp between 15-20kg of pressure.

• Coffee is ground too coarsely. • Use slightly ﬁner grind. Refer to

• Coffee beans or pre-ground coffee are not fresh.

• The ﬁlter basket may be blocked. • Use the pin on the end of the

and place on cup warming tray.

outlet. Dry thoroughly.

• Heat milk until side of the jug becomes hot to touch.

‘Setting the Grind Size’, page 13 and ‘Under Extraction’, page 17.

• If grinding fresh whole coffee beans, buy freshly roasted coffee with a “roasted on” date and use within 2 weeks of this date.

• If using pre-ground coffee, use within a week of grinding.

• Single Wall ﬁlter baskets are being used with pre-ground coffee.

Drip tray ﬁlls too quickly. • Auto purge feature. Water is

Pulsing/pumping sound while extracting espresso or steaming milk.

automatically released into the drip tray after the steam and hot water functions to ensure the thermocoil is at the optimal temperature for extracting espresso.

• The machine is carrying out the normal operation of the 15 bar Italian pump.

• Water tank is empty. • Fill tank.

• Water tank is not fully inserted and locked into position.

• Ensure you use Dual Wall ﬁlter baskets with pre-ground coffee.

• No action required as this is the normal operation of the machine.

• Push water tank down completely to lock into place.

PROBLEM POSSIBLE CAUSES EASY SOLUTION

Water leaking. • Auto purge feature. Water is

Machine is on but ceases to operate.

No ground coffee coming from grinder.

automatically released into the drip tray after the steam and hot water functions to ensure the thermocoil is at the optimal temperature for extracting espresso.

• Water tank is not fully inserted and locked into position.

• The silicone seal surrounding the shower screen needs to be replaced to ensure the portaﬁlter is properly secured into the group head.

• The safety thermal-cut out may have activated due to the pump or grinder overheating.

• No coffee beans in hopper. • Filler hopper with fresh coffee beans.

• Blocked grinder chamber or chute.

• Ensure the drip tray is ﬁrmly pushed in place after using the steam and hot water functions.

• Empty the drip tray regularly.

• Push water tank down completely to lock into place.

• Refer to ‘Using the Allen Key’, page 29.

• Press the POWER button to switch the machine off and unplug from the power outlet. Allow to cool for about 30–60 minutes.

• If problem persists, call Sage Customer Service on: 0808 178 1650

• Clean and clear grinder chamber and chute.

• Refer to ‘Advanced Cleaning for the Conical Burr Grinder’, page 26.

FILTER SIZE LED’s are ﬂashing.

Too much/too little ground coffee is being delivered to the ﬁlter basket.

• Water / moisture in grinder chamber and chute.

• Bean hopper is not attached correctly.

• Grind amount settings are incorrect for particular grind size.

• Clean and clear grinder chamber and chute.

• Refer to ‘Advanced Cleaning for the Conical Burr Grinder’, page 26. Ensure burrs are thoroughly dry before re-assembling. It is possible to use a hair dryer to blow air into the grinder chamber.

• Remove hopper, check for debris and then re-lock hopper into position.

• Use the GRIND AMOUNT dial to increase or decrease the grind amount. Refer to ‘Setting the Grind Amount’, page 13 and ‘Extraction Guide’, page 22.

PROBLEM POSSIBLE CAUSES EASY SOLUTION

Too much/too little espresso is being delivered to the cup.

• Grind amount and/or grind size settings and/or shot volumes require adjustment.

Try the following, one at a time:

• Reset the machine to its original default settings. Refer to ‘Resetting Default Volumes’, page 16.

• Re-program the shot volumes. Refer to ‘Re-Programming Shot Volume’, page 15.

• Adjust the grind amount and/or grind size settings. Refer to ‘Setting the Grind Size’, page 13, ‘Setting the Grind Amount’, page 13 and ‘Extraction Guide’, page 22.

Grinder is making a loud noise.

• Blockage or foreign object in grinder.

• Remove hopper, check for debris or blockage. If necessary, clean and clear grinder chamber and chute. Refer to ‘Cleaning the Conical Burr Grinder’, page 26.

Coffees to try

CAPPUCCINO

A single shot of espresso with textured milk, garnished with drinking chocolate.

ESPRESSO

Intense and aromatic, it is also known as a short black and is served in a small cup or glass.

MACCHIATO

Traditionally served short, the macchiato is also poured as a long black with a dash of milk or a dollop of textured milk.

LONG BLACK

Add hot water ﬁrst, then a shot of espresso (single or double) so that crema is maintained.

LATTÉ

A latté consists of a single espresso with textured milk and approx. 10mm of foam.

RISTRETTO

A ristretto is an extremely short espresso of approximately 15ml, distinguished by its intense ﬂavour and aftertaste.

Notes

Sage BES870 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual