Saeco Cristallo 600 EVO, Cristallo 400 EVO Use And Maintenance
Vending Machine
UK
WARNING: This instruction manual is intended exclusively for specialized personnel.
USE AND MAINTENANCE
English
2
MAIN PARTS
CRISTALLO 400 EVO MAIN PARTS
1 Door lock
2 Display
3 Coin slot
4 Coin return button
5 Product keypad
6 Dispensing outlet door
7 Coin return slot
8 Power cord socket
9 Water connection coupling
46 Instruction plate
English
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CRISTALLO 400 EVO Main parts - Espresso version with double containers
10 Safety switch 23 Fluid discharge tank
11 Container 5 (instant products) 24 Collecting tray
12 Container 3/4 (instant products) 25 CPU card
13 Container 1/2 (instant products) 26 Cup dispenser
14 Coffee bean container 27 Stirrer dispenser
15 Coffee grinder 28 Sugar container
16 Mixer 29 Change-giving coiner support
17 Instants opening 30 Dispensing outlet
18 Spiral mixer 31 Coin return duct
19 Gran Gusto Brew Group 32 Coin box set
20 Drip Tray 33 Sugar opening
21 Dispensing arm 34 Chute
22 Coffee ground channel 41 Air break device
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CRISTALLO 400 EVO Main parts - Espresso version with single containers
10 Safety switch 26 Cup dispenser
11 Container 5 (instant products) 27 Stirrer dispenser
14 Coffee bean container 28 Sugar container
15 Coffee grinder 29 Change-giving coiner support
16 Mixer 30 Dispensing outlet
17 Instants opening 31 Coin return duct
18 Spiral mixer 32 Coin box set
19 Gran Gusto Brew Group 33 Sugar opening
20 Drip Tray 34 Chute
21 Dispensing arm 37 Container 4 (instant products)
22 Coffee ground channel 38 Container 3 (instant products)
23 Fluid discharge tank 39 Container 2 (instant products)
24 Collecting tray 40 Container 1 (instant products)
25 CPU card 41 Air break device
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CRISTALLO 400 EVO MAIN PARTS CAPSULES
10 Safety switch 30 Dispensing outlet
16 Mixer 31 Coin return duct
17 Instants opening 32 Coin box set
18 Spiral mixer 33 Sugar opening
20 Drip Tray 34 Chute
21 Dispensing arm 37 Container 4 (instant products)
23 Fluid discharge tank 38 Container 3 (instant products)
24 Collecting tray 39 Container 2 (instant products)
25 CPU card 40 Container 1 (instant products)
26 Cup dispenser 42 Coffee capsule hopper
27 Stirrer dispenser 43 Capsule conveyor
28 Sugar container 44 Used capsule chute
29 Change-giving coiner support 45 Capsule coffee Brew Group
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CRISTALLO 600 EVO MAIN PARTS
1 Door lock
2 Display
3 Coin slot
4 Coin return button
5 Product keypad
6 Dispensing outlet door
7 Coin return slot
8 Power cord socket
9 Water connection coupling
46 Instruction plate
English
7
CRISTALLO 600 EVO Main parts - Espresso version with double containers
10 Safety switch 23 Fluid discharge tank
11 Container 5 (instant products) 24 Collecting tray
12 Container 3/4 (instant products) 25 CPU card
13 Container 1/2 (instant products) 26 Cup dispenser
14 Coffee bean container 27 Stirrer dispenser
15 Coffee grinder 28 Sugar container
16 Mixer 29 Change-giving coiner support
17 Instants opening 30 Dispensing outlet
18 Spiral mixer 31 Coin return duct
19 Gran Gusto Brew Group 32 Coin box set
20 Drip Tray 33 Sugar opening
21 Dispensing arm 34 Chute
22 Coffee ground channel
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CRISTALLO 600 EVO Main parts - Espresso version with single containers
10 Safety switch 26 Cup dispenser
11 Container 5 (instant products) 27 Stirrer dispenser
14 Coffee bean container 28 Sugar container
15 Coffee grinder 29 Change-giving coiner support
16 Mixer 30 Dispensing outlet
17 Instants opening 31 Coin return duct
18 Spiral mixer 32 Coin box set
19 Gran Gusto Brew Group 33 Sugar opening
20 Drip Tray 34 Chute
21 Dispensing arm 37 Container 4 (instant products)
22 Coffee ground channel 38 Container 3 (instant products)
23 Fluid discharge tank 39 Container 2 (instant products)
24 Collecting tray 40 Container 1 (instant products)
25 CPU card
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CRISTALLO 600 EVO Main parts - T.T.T. version
10 Safety switch 24 Collecting tray
11 Container 5 (instant products) 25 CPU card
12 Container 3/4 (instant products) 26 Cup dispenser
13 Container 1/2 (instant products) 27 Stirrer dispenser
14 Coffee bean container 28 Sugar container
15 Coffee grinder 29 Change-giving coiner support
16 Mixer 30 Dispensing outlet
17 Instants opening 31 Coin return duct
18 Spiral mixer 32 Coin box set
20 Drip Tray 33 Sugar opening
21 Dispensing arm 34 Chute
22 Coffee ground channel 35 T.T.T. and Duo powder conveyor
23 Fluid discharge tank 36 T.T.T. Brew group
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CRISTALLO 600 EVO MAIN PARTS CAPSULES
10 Safety switch 30 Dispensing outlet
16 Mixer 31 Coin return duct
17 Instants opening 32 Coin box set
18 Spiral mixer 33 Sugar opening
20 Drip Tray 34 Chute
21 Dispensing arm 37 Container 4 (instant products)
23 Fluid discharge tank 38 Container 3 (instant products)
24 Collecting tray 39 Container 2 (instant products)
25 CPU card 40 Container 1 (instant products)
26 Cup dispenser 42 Coffee capsule hopper
27 Stirrer dispenser 43 Capsule conveyor
28 Sugar container 44 Used capsule chute
29 Change-giving coiner support 45 Capsule coffee Brew Group
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SAFETY INSTRUCTIONS
For professional use only.
The vending machine
cannot be installed
outdoors; avoid placing it
in areas where the
temperature is less than
2°C or more than 32°C
and in particularly dump or
dusty areas.
Do not install the appliance
in a location where water
jets may be used.
The vending machine must
be installed on a flat
surface.
It is forbidden to: use water jets
to clean the vending machine.
The appliance is only to be
installed in locations where its
use and maintenance is
restricted to trained
personnel.
This appliance can be used by
children aged from 8 years
and above and persons with
reduced physical, sensory or
mental capabilities or lack of
experience and knowledge if
they have been given
supervision or instruction
concerning use of the
appliance in a safe way and
understand the hazards
involved.
Children shall not play with
the appliance.
Cleaning and user
maintenance shall not be
made by children without
supervision.
Do not direct water jets on
the components and/or on
the vending machine.
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Before connecting the
appliance to water network,
please read and follow the
applicable regulations in force
in your country.
If the supply cord is damaged,
it must be replaced by the
manufacturer, its service agent
or similarly qualified persons in
order to avoid a hazard.
Connect the vending machine
to drinking water mains with
pressure between 0.15 MPA
and 0.8 MPA (1.5 and 8 bar),
see data on the label.
Access to the service area is
restricted to persons having
knowledge and practical
experience of the appliance, in
particular as far as safety and
hygiene are concerned.
Unplug the power cord
before performing any
cleaning and/or maintenance
operation.
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1 CONTENTS
MAIN PARTS
2
1 CONTENTS
13
2 INTRODUCTION TO THE MANUAL
14
2.1 INTRODUCTION
14
2.2 SYMBOLS USED
15
3 INFORMATION ON THE VENDING
MACHINE
16
3.1 INFORMATION FOR THE MAINTENANCE
TECHNICIAN
16
3.2 DESCRIPTION AND INTENDED USE
16
3.3 VENDING MACHINE IDENTIFICATION
17
3.4 TECHNICAL DATA
18
4 SAFETY
20
4.1 INTRODUCTION
20
4.2 GENERAL SAFETY REGULATIONS
20
4.3 OPERATORS' REQUIREMENTS
21
4.4 SAFETY DEVICES
21
4.5 RESIDUAL RISKS
22
5 HANDLING AND STORAGE
24
5.1 UNLOADING AND HANDLING
24
5.2 STORAGE
24
6 INSTALLATION
25
6.1 WARNING
25
6.2 UNPACKING AND POSITIONING
25
6.3 USE OF DIFFERENT-SIZED STIRRERS
27
6.4 LABEL APPLICATION
27
6.5 FITTING THE COFFEE GROUNDS BAG
33
6.6 USED CAPSULE COLLECTION BAG ASSEMBLY
33
6.7 CONNECTION TO SERIAL PORT
33
6.8 FITTING THE PAYMENT SYSTEMS
33
6.9 CONNECTION TO WATER MAINS
34
6.10 CONNECTION TO THE ELECTRIC
NETWORK
35
7 DESCRIPTION OF CONTROLS FOR
CRISTALLO 400-600 EVO
37
7.1 DISPLAY
37
7.2 KEYPAD
37
7.3 KEY DESCRIPTION IN STANDARD OPERATION
MODE
37
7.4 CPU CARD KEYS
38
7.5 5-BUTTON KEYPAD
38
8 SUPPLY AND STARTING UP
39
8.1 CONTAINER CONFIGURATION
39
8.2 INSTANT PRODUCT SUPPLY
39
8.3 SUGAR SUPPLY
40
8.4 COFFEE BEAN SUPPLY
40
8.5 CAPSULE REFILL
40
8.6 DOSE CALIBRATION
41
8.7 COFFEE GRINDING CALIBRATION
42
8.8 STIRRER SUPPLY
42
8.9 CUP SUPPLY
43
8.10 FIRST START-UP OF THE VENDING MACHINE
43
8.11 WATER CIRCUIT FILLING
43
8.12 CLEANING THE PARTS IN CONTACT WITH
FOODSTUFFS
44
8.13 USE OF THE VENDING MACHINE
44
9 PROGRAMMING AND MAINTENANCE
MENU
45
9.1 KEY DESCRIPTION OF PROGRAMMING AND
MAINTENANCE PHASES
45
9.2 PROGRAMMING MENU
46
9.3 MAINTENANCE MENU
76
9.4 MACHINE READY / FREE BUTTON
81
10 OPERATION AND USE
82
10.1 BEVERAGE SELECTION
82
10.2 SNACK PRODUCTS
83
11 CLEANING AND MAINTENANCE
84
11.1 GENERAL NOTES FOR CORRECT
OPERATION
84
11.2 CLEANING AND SCHEDULED
MAINTENANCE
85
11.3 NON-SCHEDULED MAINTENANCE
94
11.4 SOFTWARE UPDATE
100
12 TROUBLESHOOTING
102
13 STORAGE DISPOSAL
107
13.1 CHANGE OF LOCATION
107
13.2 INACTIVITY AND STORAGE PERIODS
107
14 INSTRUCTIONS FOR END-OF-LIFE
DISPOSAL TREATMENT
108
English
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2 INTRODUCTION TO THE MANUAL
2.1 Introduction
This publication is an
integral part of the vending
machine and must be read
carefully to ensure the
machine is used correctly
and in compliance with
essential safety
requirements.
This manual contains the
technical information
required for the correct
use, installation, cleaning,
and maintenance of the
vending machine.
Always refer to this
publication before carrying
out any operation.
Manufacturer: SAECO Vending S.p.A.
Località Casona, 1066 40041 Gaggio Montano
Bologna, Italy
This publication should be
kept carefully, together
with the vending machine
throughout its operational
life, even in case of changes
of ownership.
If this manual is damaged
or lost, a copy may be
requested from the
manufacturer or the
technical service by
indicating the data
contained on the data
plate on the rear side of
the vending machine.
All the images in this manual refer to the CRISTALLO 400
EVO model.
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2.2 Symbols used
This publication contains various warnings which indicate
different degrees of danger or skills required.
The symbol is integrated with a message suggesting use
procedures or actions and providing useful information for
the correct operation of the machine.
Warning
Indicates dangerous situations for the users, supply
operators and maintenance technicians dealing either with
the vending machine or the product to be dispensed.
Prohibition notice
It is used to highlight actions/operations not to be
performed.
Important
Indicates the operations for keeping the vending machine
in good working order.
Recommended solutions
Indicates alternative procedures that make the
programming and/or maintenance operations quicker.
User
Indicates the user of the vending machine. This person is
not authorized to carry out any cleaning or maintenance
operation.
Supply operator
Indicates operations to be carried out only by personnel in
charge of supplying and cleaning the vending machine.
Maintenance operations requiring a Maintenance Technician are
not to be performed by the supply operator.
Maintenance Technician
Indicates operations to be carried out by qualified personnel in
charge of maintenance.
The Maintenance Technician is the only person authorized to
keep the MICROSWITCH ENABLING KEY, by which the
security systems can be disabled.
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3 INFORMATION ON THE VENDING MACHINE
3.1 Information for the
Maintenance Technician
The vending machine must
be installed in a well-lit, dry
area, away from bad
weather and dust, on a
floor suitable to support its
weight.
To guarantee the correct operation and reliability over
time, the following is recommended:
• ambient temperature: from +2°C to +32°C;
• maximum humidity: 80% (not condensed).
For special installations not covered in this publication,
please contact the dealer or the local importer. If this is
not possible, please contact the Manufacturer directly.
The technical service is available for any explanation or
information regarding the correct operation of the vending
machine and to satisfy any request for spare parts supply
or technical assistance.
The Maintenance Technician must carefully read and
respect the safety warnings contained in this manual so
that every intervention concerning installation, starting up,
use and maintenance will be safely carried out.
It is the Maintenance Technician’s absolute responsibility
to give the keys to access the inside of the vending
machine to another operator (Supply Operator), provided
that the Maintenance Technician bears full responsibility
for all work carried out.
This manual is an integral part of the machine and must be
always read carefully before performing any operation.
3.2 Description and intended use
The vending machine is intended for automatic distribution of
coffee and hot beverages (decaffeinated coffee, cappuccino,
chocolate, etc.) and is programmable for every single type of
dispensing dosage. The instant products must be consumed
immediately, and cannot be preserved for a long time.
Any other use is to be considered improper and therefore
dangerous.
Do not place any product
inside the vending machine
which may be dangerous as
a result of unsuitable
temperatures.
Improper use of the vending
machine invalidates all
warranties. The Manufacturer
declines any liability for
damage to property or injury
to persons.
Improper use also includes:
• any use of the vending machine other than the intended use and/or
according to procedures which are not described in this publication;
• any intervention on the vending machine which differs from the
instructions given in this publication;
• any alteration of components and/or safety devices without prior consent
of the Manufacturer or carried out by personnel not authorized for such
operations;
• any location of the vending machine not provided in this manual.
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3.3 Vending Machine Identification
The vending machine is identified by the name, model and serial number
which can be found on the relevant data plate.
ID Data plate
The following data can be found on the plate:
• name of Manufacturer;
• marks of compliance;
• model;
• serial number;
• year and month of manufacture;
• supply voltage (V);
• supply frequency (Hz);
• electrical power consumption (W).
It is strictly forbidden to
tamper with or modify the
data plate.
When contacting the
technical service, always
refer to this plate by
indicating the technical
data shown on it.
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3.4 Technical data
3.4.1 Cristallo 400 EVO
Dimensions (w x h x d) 580 x 1700 x 670 mm
Weight 120 kg
Power consumption see data plate
Supply voltage see data plate
Electric voltage frequency see data plate
Power cord length 1600 mm
Water mains connection 3/4” Gas type
Water mains pressure see data plate
A-Weighted sound pressure level less than 70 dB
PR
Data plate showing minimum and maximum water supply
pressure
Container capacity
Coffee beans 3,5 kg
Decaffeinated coffee 1 kg
Hot Chocolate 3 kg
Milk 2,5 kg
Lemon tea 3 kg
Sugar 3 kg
Cups N° 400
Stirrers N° 400
Coffee capsules N° 310
Stirrer size
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3.4.2 Cristallo 600 EVO
Dimensions (w x h x d) 580 x 1830 x 670 mm
Weight 125 kg
Power consumption see data plate
Supply voltage see data plate
Electric voltage frequency see data plate
Power cord length 1600 mm
Water mains connection 3/4” Gas type
Water mains pressure see data plate
A-Weighted sound pressure level less than 70 dB
PR
Data plate showing minimum and maximum water supply
pressure
Container capacity
Coffee beans 4,2 kg
Decaffeinated coffee 1 kg
Ground coffee 1,6 kg
Hot Chocolate 3 kg
Milk 2,5 kg
Lemon tea 3 kg
Barley 1 kg
Sugar 4,5 kg
Cups N° 550
Stirrers N° 550
Coffee capsules N° 420
Stirrer size
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4 SAFETY
4.1 Introduction
In accordance with the applicable standards and
regulations, SAECO VENDING has prepared a technical
file relating to the CRISTALLO 400 and CRISTALLO 600
vending machines at its premises, acknowledging the
following standards in the design stage:
- EN 55014 - EN 61000-4-4
- EN 6100-3-2 - EN 61000-4-5
- EN 61000-3-3 - EN 61000-4-11
- EN 61000-4-2 - EN 60335-2-75
- EN 61000-4-3 - EN 60335-1
4.2 General safety regulations
It is forbidden to:
• tamper with or disable the safety systems installed on the
vending machine;
• carry out maintenance on the vending machine without
unplugging it first;
• install the vending machine on the outside. It is advisable to place
it in a dry place where the temperature does not drop below
2°C, in order to prevent any possible freezing.
• use the vending machine for purposes other than those indicated
in the sale contract and in this publication;
• use water jets to clean the vending machine.
• connect the appliance to the mains using multi-sockets or
adapters;
It is compulsory to:
• check the electrical power line for conformity;
• use original spare parts;
• read the instructions contained in this publication and in the
enclosed documents carefully;
• use personal protection devices during installation, testing and
maintenance operations;
• Use a new gasket kit every time you disconnect and then
connect again the machine to the water supply.
Precautions for preventing human errors:
• make the operators aware of safety issues;
• handle the vending machine, either packaged or unpackaged, in
safe conditions;
• have a thorough knowledge of the installation procedures, its
operation and limits;
• dismantle the vending machine in safe conditions, in accordance
with the environmental protection and health and safety laws in
force.
To prevent machining
residues from coming into
contact with the beverages,
dispense about 0.5 l water
for each dispensing path
before definitely starting
the vending machine. The
dispensed beverages can
be consumed only after
performing this operation.
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In case of failure or
malfunctioning, please refer
only to the qualified
personnel of the technical
service.
The Manufacturer declines
any liability for any damage
caused to property or
injury caused to persons as
a result of failure to
observe the safety
regulations described here.
4.3 Operators' requirements
Three operators with different skills are required in order
to guarantee the safety of the vending machine:
User
Access to the internal part of the vending machine is
forbidden to the user.
Supply operator
The Maintenance Technician assigns the safekeeping of the
access key to the Supply operator who is in charge of
product supply, external cleaning, and starting up /
stopping of the vending machine.
The Supply Operator is
not authorized to carry out
operations which are
indicated as being the
duties of the Maintenance
Technician in this
publication.
Maintenance Technician
The Maintenance Technician is the only person authorized to intervene
and start programming procedures, and perform adjusting, setting up and
maintenance operations on the vending machine.
Access to the service area is
restricted to persons having
knowledge and practical
experience of the appliance, in
particular as far as safety and
hygiene are concerned.
4.4 Safety devices
The vending machine is equipped with:
• a safety switch on the upper door, which cuts off voltage
to all inside components, whenever the front or upper
(Cristallo 400) door is opened;
• a safety switch located on the dispensing outlet door,
which blocks the nozzle arm cycle whenever the door is
opened.
IS Safety switch
Maintenance Technician
In case of programming or setting up operations only the
Maintenance Technician can intervene by inserting the
relevant key into the safety switch and resetting the
voltage even if the door is open.
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This operation, necessary
for starting up the vending
machine, disables the safety
system.
It must therefore be
carried out by qualified
personnel (Maintenance
Technician) aware of the
risks resulting from the
presence of live or moving
components.
4.5 Residual risks
The dispensing outlet is protected by the door interlocked
by the safety switch. If it is opened during the brewing
cycle, mechanical movement is blocked, but if brewing has
already started, it continues up to the end of the cycle.
Risk of scalding if hands are
placed inside the outlet
during brewing.
It is forbidden to open the
door and take out the cup
or put hands inside the
outlet during dispensing,
before the brewing cycle is
complete.
Before removing the cup
from the outlet, please
wait for the message
“REMOVE CUP” on
display.
If the outlet door is
opened during the brewing
cycle, the message
“CLOSE SERVICE DOOR”
will be displayed; the
nozzle arm stops and will
not restart until the door is
closed.
It is not possible to brew
further beverages if the
previous cup is not taken
out (see the “Dispensing
outlet microswitch” menu
item).
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Before brewing another
beverage, check that the
previous one has been
taken out and that the cup
support is empty.
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5 HANDLING AND STORAGE
5.1 Unloading and handling
Unloading and handling operations after transportation
must be carried out only by qualified personnel and using
suitable equipment.
The vending machine is placed on a pallet, protected by a
sack, by a shrink film and four angle bars.
Use a fork-lift to unload the vending machine from the
transport vehicle.
The vending machine must
always be kept in the
upright position.
Avoid:
• dragging the vending machine;
• overturning or laying the vending machine flat during
transport and handling;
• shaking the vending machine;
• lifting the vending machine with ropes or cranes;
• leaving the vending machine exposed to the elements, in
humid areas or close to heat sources.
5.2 Storage
If the vending machine is not installed immediately, it
should be stored in a sheltered area, conforming to the
following instructions:
• the packaged vending machine must be stored in a closed,
dry area at a temperature between 1°C and 40°C;
• do not put other appliances or boxes on the vending
machine;
• it is always good practice to protect the vending machine
from any deposits of dust or other material.
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6 INSTALLATION
6.1 Warning
The vending machine
cannot be installed
outdoors; avoid placing it
in areas where the
temperature is less than
2°C or more than 32°C
and in particularly dump or
dusty areas. It should not
be installed in places
subject to explosion or fire
hazards, or where cleaning
is done with water jets.
Before unpacking, check that the installation area complies
with the following specifications:
• the power socket must be located in an easily accessible
area, not more than 1.5 meters away;
• the socket voltage must comply with that on the
identification plate;
• the surface or floor must NOT have a gradient of more
than 2°.
The vending machine must
be installed on a flat
surface.
If the vending machine needs to be positioned close to a
wall, it is necessary to leave a space of at least 15 cm
between the back and the wall in order to keep the air
outlet grille free.
6.2 Unpacking and positioning
On receipt of the vending machine make sure that it has
not been damaged during transportation and that package
has not been tampered with or that internal parts have not
been removed.
A bag, called “CUSTOMER KIT”, is supplied with the
vending machine. It contains the following items:
• Instruction booklet
• Power cord
• Door safety microswitch disabling keys (Maintenance
Technician)
• Product labels and prices
• Instruction plate
Remove the transparent protective film and the four angle
bars.
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If damage of any kind is found, the courier must be
informed and notice must be given to the importer or the
seller immediately.
If these are not in the purchaser’s country, please contact
the manufacturing company directly.
Take the key from the dispensing outlet.
Insert the key into the lock, turn clockwise and open the
door.
From the discharge tank, take out the accessory packet
containing the following items:
• 4 feet;
• 1 key for the brew group.
• 2 screws;
Lift the pallet in a way that the four fixing A screws can be
removed.
Screw the four supporting feet B.
Assemble the base by tightening the two screws as shown in the figure.
Adjust the levelling using the relevant feet.
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6.3 Use of different-sized stirrers
The vending machine is delivered with the stirrer set designed for use of
90 mm stirrers.
If 90 mm stirrers are used,
make sure that the rubber pin
is inserted in the hole.
To substitute the 90 mm stirrers with those of 105 mm or 115 mm
proceed as follows:
• Unfasten the two screws fixing the stirrer guide;
• Move the stirrer guide into the hole corresponding to the desired
dimension and tighten the two screws.
6.4 Label application
6.4.1 Product labels
Remove the cup dispenser and unscrew the 4 knobs
holding the keypad panel in place.
Remove the keypad panel.
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Take out the product label sheet included in the customer
kit.
Remove the labels from the product label sheet by
following the pre-cut line.
Cut the labels as shown in the figure to make the left ones
or the right ones.
Left labels
Right labels
Insert the product labels in the keypad panel.
Check the exact position of the labels against the selection
key.
To make different labels from the ones provided in the kit,
please use the "Labels" module available on our web portal
"Saeco Vending Online" at www.saecovending-online.com.
For printing, we suggest using paper with the following
properties: 170-g matte coated paper.
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Standard product configuration
Cristallo 400 EVO Espresso Version - 4 instant products
Cristallo 600 EVO Espresso Version - 4 instant products
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Standard product configuration
Cristallo 400 EVO Espresso Version - 5 instant products
Cristallo 600 EVO Espresso Version - 5 instant products
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