Ruckus Wireless Virtual SmartZone High Scale, SmartZone 300, SmartCell Gateway 200 Reference Manual

MESSAGE REFERENCE GUIDE

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide

Supporting SmartZone 3.6

Part Number: 800-71565-001 Rev A Publication Date: November 2017

No part of this documentation may be used, reproduced, transmitted, or translated, in any form or by any means, electronic, mechanical, manual, optical, or otherwise, without prior written permission of or as expressly provided by under license from Brocade.

Destination Control Statement

Technical data contained in this publication may be subject to the export control laws of the United States of America. Disclosure to nationals of other countries contrary to United States law is prohibited. It is the reader’s responsibility to determine the applicable regulations and to comply with them.

Disclaimer

THIS DOCUMENTATION AND ALL INFORMATION CONTAINED HEREIN (“MATERIAL”) IS PROVIDED FOR GENERAL INFORMATION PURPOSES ONLY. BROCADE and RUCKUS WIRELESS, INC. AND THEIR LICENSORS MAKE NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, WITH REGARD TO THE MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE, OR THAT THE MATERIAL IS ERROR-FREE, ACCURATE OR RELIABLE. BROCADE and RUCKUS RESERVE THE RIGHT TO MAKE CHANGES OR UPDATES TO THE MATERIAL AT ANY TIME.

Limitation of Liability

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Trademarks

Ruckus Wireless, Ruckus, the bark logo, BeamFlex, ChannelFly, Dynamic PSK, FlexMaster, Simply Better Wireless, SmartCell, SmartMesh, SmartZone, Unleashed, ZoneDirector and ZoneFlex are trademarks of Ruckus Wireless, Inc. in the United States and in other countries. Brocade, the B-wing symbol, MyBrocade, and ICX are trademarks of Brocade Communications Systems, Inc. in the United States and in other countries. Other trademarks may belong to third parties.

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Contents

Preface........................................................................................................................................................................................................21

Document Conventions........................................................................................................................................................................21

Notes, Cautions, and Warnings.....................................................................................................................................................21

Command Syntax Conventions............................................................................................................................................................21

Document Feedback............................................................................................................................................................................22

Ruckus Product Documentation Resources.........................................................................................................................................22

Online Training Resources.................................................................................................................................................................... 22

Contacting Ruckus Customer Services and Support............................................................................................................................23

What Support Do I Need?.............................................................................................................................................................23

Open a Case.................................................................................................................................................................................23

Self-Service Resources................................................................................................................................................................. 23

About This Guide........................................................................................................................................................................................ 25

Introduction..........................................................................................................................................................................................25

Terminology..........................................................................................................................................................................................25

Revision History...........................................................................................................................................................................................29

SmartZone Version 3.6.........................................................................................................................................................................29

New Events in Release 3.6............................................................................................................................................................29

SmartZone Version 3.5.1......................................................................................................................................................................29

New Event.................................................................................................................................................................................... 29

SmartZone Version 3.5.........................................................................................................................................................................30

Deprecated Alarm and Event........................................................................................................................................................ 30

New Alarm....................................................................................................................................................................................30

New Event.................................................................................................................................................................................... 30

SmartZone Version 3.4.1......................................................................................................................................................................32

SmartZone Version 3.4.........................................................................................................................................................................32

New Alarm....................................................................................................................................................................................32

Displayed on the Web Interface.....................................................................................................................................................32

New Event.................................................................................................................................................................................... 32

SmartZone Version 3.2.1......................................................................................................................................................................33

New Alarm....................................................................................................................................................................................33

New Event.................................................................................................................................................................................... 33

Event on Web Interface.................................................................................................................................................................33

SmartZone Version 3.2.........................................................................................................................................................................33

New Alarm....................................................................................................................................................................................34

Attribute Change...........................................................................................................................................................................34

Renamed Alarm............................................................................................................................................................................ 34

New Event.................................................................................................................................................................................... 34

Severity Change............................................................................................................................................................................35

Attribute Change...........................................................................................................................................................................36

Renamed Event............................................................................................................................................................................ 36

Auto Clearance of Event............................................................................................................................................................... 36

SmartZone Version 3.1.1......................................................................................................................................................................36

New Alarm....................................................................................................................................................................................37

New Event.................................................................................................................................................................................... 37

Re-added Event............................................................................................................................................................................37

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Renamed Event............................................................................................................................................................................ 37

RuckOS Version 3.1.............................................................................................................................................................................37

New Alarm....................................................................................................................................................................................38

Deprecated Alarm.........................................................................................................................................................................38

Renamed Alarm............................................................................................................................................................................ 39

New Event.................................................................................................................................................................................... 39

Modiﬁed Event Severity.................................................................................................................................................................41

Renamed Event............................................................................................................................................................................ 41

RuckOS Version 3.0.............................................................................................................................................................................43

New Alarm....................................................................................................................................................................................43

Deprecated Alarm.........................................................................................................................................................................44

Renamed Alarm Type....................................................................................................................................................................45

Modiﬁcation of Alarm Severity....................................................................................................................................................... 45

Renamed Alarm............................................................................................................................................................................ 45

New Event.................................................................................................................................................................................... 46

Deprecated Event......................................................................................................................................................................... 48

Re-added Event............................................................................................................................................................................49

Modiﬁcations to Event Severity......................................................................................................................................................49

Renamed Event Type.................................................................................................................................................................... 49

Renamed Event............................................................................................................................................................................ 50

Alarm and Event Management.................................................................................................................................................................... 53

Overview..............................................................................................................................................................................................53

Alarm and Event Management............................................................................................................................................................. 53

Event Categories...........................................................................................................................................................................53

Event Attributes............................................................................................................................................................................ 54

Generation of Alarm and Event......................................................................................................................................................54

Alarm Types................................................................................................................................................................................................ 57

Accounting Alarms...............................................................................................................................................................................57

Accounting server not reachable...................................................................................................................................................58

Accounting failed over to secondary............................................................................................................................................. 58

Accounting fallback to primary...................................................................................................................................................... 58

AP accounting message mandatory parameter missing................................................................................................................ 59

AP accounting message decode failed......................................................................................................................................... 60

AP account message drop while no accounting start message.....................................................................................................60

Unauthorized CoA/DM message dropped.....................................................................................................................................61

AP Authentication Alarms.....................................................................................................................................................................61

RADIUS server unreachable..........................................................................................................................................................62

LDAP server unreachable..............................................................................................................................................................62

AD server unreachable..................................................................................................................................................................62

WeChat ESP authentication server unreachable............................................................................................................................63

WeChat ESP authentication server unresolvable........................................................................................................................... 63

WeChat ESP DNAT server unreachable........................................................................................................................................ 64

WeChat ESP DNAT server unresolvable........................................................................................................................................64

AP Communication Alarms.................................................................................................................................................................. 65

AP rejected................................................................................................................................................................................... 65

AP conﬁguration update failed...................................................................................................................................................... 65

AP swap model mismatched........................................................................................................................................................ 66

AP pre-provision model mismatched.............................................................................................................................................66

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AP ﬁrmware update failed............................................................................................................................................................. 66

AP WLAN oversubscribed.............................................................................................................................................................67

AP join zone failed.........................................................................................................................................................................67

AP LBS Alarms.................................................................................................................................................................................... 68

No LS responses.......................................................................................................................................................................... 68

LS authentication failure................................................................................................................................................................68

AP failed to connect to LS............................................................................................................................................................ 69

AP State Change Alarms......................................................................................................................................................................69

AP rebooted by system.................................................................................................................................................................70

AP disconnected.......................................................................................................................................................................... 70

AP deleted....................................................................................................................................................................................70

AP cable modem interface down.................................................................................................................................................. 71

AP DHCP service failure................................................................................................................................................................71

AP NAT failure...............................................................................................................................................................................72

Authentication Alarms.......................................................................................................................................................................... 72

Authentication server not reachable.............................................................................................................................................. 72

Authentication failed over to secondary.........................................................................................................................................73

Authentication fallback to primary..................................................................................................................................................73

AD/LDAP connectivity failure.........................................................................................................................................................74

Bind fails with AD/LDAP................................................................................................................................................................74

Bind success with LDAP, but unable to ﬁnd clear text password for the user................................................................................ 75

RADIUS fails to connect to AD NPS server....................................................................................................................................75

RADIUS fails to authenticate with AD NPS server..........................................................................................................................76

Fails to establish TLS tunnel with AD/LDAP...................................................................................................................................76

Control and Data Plane Interface Alarms.............................................................................................................................................. 77

GtpManager (DP) disconnected.................................................................................................................................................... 77

Cluster Alarms......................................................................................................................................................................................78

New node failed to join..................................................................................................................................................................78

Node removal failed...................................................................................................................................................................... 79

Node out of service.......................................................................................................................................................................79

Cluster in maintenance state.........................................................................................................................................................80

Cluster backup failed.................................................................................................................................................................... 80

Cluster restore failed..................................................................................................................................................................... 81

Cluster upgrade failed................................................................................................................................................................... 81

Cluster application stopped.......................................................................................................................................................... 82

Node bond interface down............................................................................................................................................................82

Node physical interface down....................................................................................................................................................... 83

Cluster node rebooted.................................................................................................................................................................. 83

Cluster node shut down................................................................................................................................................................83

Disk usage exceed threshold........................................................................................................................................................ 84

Cluster out of service.................................................................................................................................................................... 84

Cluster upload AP ﬁrmware failed..................................................................................................................................................85

Cluster add AP ﬁrmware failed...................................................................................................................................................... 85

Unsync NTP time..........................................................................................................................................................................85

Cluster upload KSP ﬁle failed........................................................................................................................................................ 86

Conﬁguration backup failed...........................................................................................................................................................86

Conﬁguration restore failed............................................................................................................................................................86

Conﬁguration Alarms............................................................................................................................................................................87

Zone conﬁguration preparation failed............................................................................................................................................ 87

AP conﬁguration generation failed................................................................................................................................................. 87

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End-of-life AP model detected...................................................................................................................................................... 88

VLAN conﬁguration mismatch on non DHCP/NAT WLAN............................................................................................................. 88

VLAN conﬁguration mismatch on DHCP/NAT WLAN.................................................................................................................... 89

Data Plane Alarms................................................................................................................................................................................90

Data plane conﬁguration update failed.......................................................................................................................................... 90

Data plane disconnected.............................................................................................................................................................. 91

Data plane physical interface down...............................................................................................................................................91

Data plane rebooted..................................................................................................................................................................... 91

Data plane packet pool is under low water mark...........................................................................................................................92

Data plane packet pool is under critical low water mark................................................................................................................ 92

Data plane core dead....................................................................................................................................................................92

Data plane process restarted........................................................................................................................................................ 93

Data plane license is not enough...................................................................................................................................................93

Data plane upgrade failed............................................................................................................................................................. 94

Data plane of data center side fails to connect to the CALEA server..............................................................................................94

Data plane fails to connects to the other data plane......................................................................................................................95

Data plane DHCP IP pool usage rate is 100 percent..................................................................................................................... 95

GA Interface Alarms............................................................................................................................................................................. 95

Connection to CGF failed..............................................................................................................................................................96

CDR transfer failed........................................................................................................................................................................96

CDR generation failed................................................................................................................................................................... 97

Gn/S2a Interface Alarms...................................................................................................................................................................... 97

GGSN restarted............................................................................................................................................................................ 98

GGSN not reachable.....................................................................................................................................................................98

GGSN not resolved.......................................................................................................................................................................98

PDNGW could not be resolved..................................................................................................................................................... 99

PDNGW version not supported.....................................................................................................................................................99

Associated PDNGW down..........................................................................................................................................................100

Create session response failed....................................................................................................................................................100

Decode failed..............................................................................................................................................................................101

Modify bearer response failed..................................................................................................................................................... 101

Delete session response failed.................................................................................................................................................... 101

Delete bearer request failed.........................................................................................................................................................102

Update bearer request failed.......................................................................................................................................................102

CGF server not conﬁgured.......................................................................................................................................................... 103

GR Interface Alarms........................................................................................................................................................................... 103

Destination not reachable............................................................................................................................................................103

App server down........................................................................................................................................................................ 104

App server inactive......................................................................................................................................................................104

Association establishment failed..................................................................................................................................................105

Association down....................................................................................................................................................................... 105

Outbound routing failure..............................................................................................................................................................106

Did allocation failure.................................................................................................................................................................... 106

IPMI Alarms........................................................................................................................................................................................107

ipmiVoltage.................................................................................................................................................................................108

ipmiThempBB.............................................................................................................................................................................109

ipmiThempFP............................................................................................................................................................................. 109

ipmiThempIOH............................................................................................................................................................................110

ipmiThempMemP........................................................................................................................................................................110

ipmiThempPS............................................................................................................................................................................. 111

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ipmiThempP............................................................................................................................................................................... 111

ipmiThempHSBP........................................................................................................................................................................ 111

ipmiFan.......................................................................................................................................................................................112

ipmiPower...................................................................................................................................................................................112

ipmiCurrent.................................................................................................................................................................................113

ipmiFanStatus.............................................................................................................................................................................113

ipmiPsStatus...............................................................................................................................................................................113

ipmiDrvStatus............................................................................................................................................................................. 114

Licensing Alarms................................................................................................................................................................................114

TTG session critical threshold......................................................................................................................................................115

TTG session license exhausted...................................................................................................................................................115

License going to expire............................................................................................................................................................... 115

Insufﬁcient license capacity......................................................................................................................................................... 116

PMIPv6 Alarms.................................................................................................................................................................................. 116

Conﬁg update failed....................................................................................................................................................................116

LMA ICMP unreachable.............................................................................................................................................................. 117

LMA failed over........................................................................................................................................................................... 117

DHCP connection lost.................................................................................................................................................................118

SCI Alarms.........................................................................................................................................................................................118

Connect to SCI failure................................................................................................................................................................. 118

SCI has been disabled................................................................................................................................................................ 119

SCI and FTP have been disabled................................................................................................................................................ 119

Session Alarms.................................................................................................................................................................................. 120

Binding failed.............................................................................................................................................................................. 120

STA Interface Alarms..........................................................................................................................................................................120

STA authentication failed transport down....................................................................................................................................121

STA authentication failed failure response....................................................................................................................................121

STA authentication failed decode failure...................................................................................................................................... 121

STA re-authorization failed...........................................................................................................................................................122

STA response timer expired........................................................................................................................................................ 122

Retransmission exhausted.......................................................................................................................................................... 123

System Alarms...................................................................................................................................................................................123

No LS responses........................................................................................................................................................................ 124

LS authentication failure..............................................................................................................................................................124

{produce.short.name} failed to connect to LS............................................................................................................................. 125

Syslog server unreachable.......................................................................................................................................................... 125

CSV export FTP maximum retry..................................................................................................................................................126

CSV export disk threshold exceeded.......................................................................................................................................... 126

CSV export disk max capacity reached.......................................................................................................................................126

Process restart............................................................................................................................................................................127

Service unavailable......................................................................................................................................................................127

Keepalive failure.......................................................................................................................................................................... 127

Resource unavailable.................................................................................................................................................................. 128

HIP failed over.............................................................................................................................................................................128

Diameter initialization error.......................................................................................................................................................... 129

Diameter peer transport failure.................................................................................................................................................... 129

Diameter CER error.....................................................................................................................................................................130

Diameter peer add error..............................................................................................................................................................130

Diameter peer remove successful............................................................................................................................................... 131

Diameter realm entry error...........................................................................................................................................................131

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Diameter failover to alternate peer...............................................................................................................................................132

Diameter fail back to peer........................................................................................................................................................... 132

Diameter CEA unknown peer......................................................................................................................................................133

Diameter no common application................................................................................................................................................133

Process initiated..........................................................................................................................................................................134

PMIPv6 unavailable.....................................................................................................................................................................134

Memory allocation failed..............................................................................................................................................................134

The last one data plane is disconnected zone afﬁnity proﬁle alarm...............................................................................................135

Threshold Alarms............................................................................................................................................................................... 135

CPU threshold exceeded............................................................................................................................................................ 136

Memory threshold exceeded.......................................................................................................................................................136

Disk usage threshold exceeded.................................................................................................................................................. 137

License threshold exceeded........................................................................................................................................................137

Rate limit for TOR surpassed...................................................................................................................................................... 137

The number of users exceeded its limit....................................................................................................................................... 138

The number of devices exceeded its limit....................................................................................................................................138

Tunnel Alarms - Access Point.............................................................................................................................................................139

AP softGRE gateway not reachable............................................................................................................................................ 139

AP is disconnected from secure gateway....................................................................................................................................139

AP secure gateway association failure.........................................................................................................................................140

Events Types............................................................................................................................................................................................. 141

3rd Party Access Point Events........................................................................................................................................................... 141

3rd party AP connected..............................................................................................................................................................141

Accounting Events............................................................................................................................................................................. 142

Accounting session started.........................................................................................................................................................142

Accounting session start failed....................................................................................................................................................143

Accounting session disabled.......................................................................................................................................................143

Accounting session stopped successfully................................................................................................................................... 144

Accounting session stopped failed..............................................................................................................................................144

Accounting session interim failed................................................................................................................................................ 144

Accounting server not reachable.................................................................................................................................................145

Accounting failed over to secondary........................................................................................................................................... 145

Accounting fallback to primary.................................................................................................................................................... 146

AP accounting message mandatory parameter missing.............................................................................................................. 146

Unknown realm...........................................................................................................................................................................146

AP accounting message decode failed....................................................................................................................................... 147

AP accounting retransmission message dropped........................................................................................................................147

AP accounting response while invalid conﬁg............................................................................................................................... 148

AP account message drop while no accounting start message...................................................................................................148

Unauthorized COA/DM message dropped..................................................................................................................................149

AP Authentication Events................................................................................................................................................................... 149

Radius server reachable..............................................................................................................................................................149

Radius server unreachable..........................................................................................................................................................150

LDAP server reachable................................................................................................................................................................150

LDAP server unreachable............................................................................................................................................................151

AD server reachable....................................................................................................................................................................151

AD server unreachable................................................................................................................................................................151

Wechat ESP authentication server reachable.............................................................................................................................. 152

WeChat ESP authentication server unreachable..........................................................................................................................152

WeChat ESP authentication server resolvable............................................................................................................................. 152

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WeChat ESP authentication server unresolvable......................................................................................................................... 153

WeChat ESP DNAT server reachable..........................................................................................................................................153

WeChat ESP DNAT server unreachable...................................................................................................................................... 153

WeChat ESP DNAT server resolvable..........................................................................................................................................154

WeChat ESP DNAT server unresolvable......................................................................................................................................154

AP Communication Events.................................................................................................................................................................154

AP discovery succeeded.............................................................................................................................................................155

AP managed...............................................................................................................................................................................155

AP rejected................................................................................................................................................................................. 156

AP ﬁrmware updated.................................................................................................................................................................. 156

AP ﬁrmware update failed........................................................................................................................................................... 156

Updating AP ﬁrmware................................................................................................................................................................. 157

Updating AP conﬁguration.......................................................................................................................................................... 157

AP conﬁguration updated........................................................................................................................................................... 157

AP conﬁguration update failed.................................................................................................................................................... 157

AP pre-provision model mismatched...........................................................................................................................................158

AP swap model mismatched...................................................................................................................................................... 158

AP WLAN oversubscribed...........................................................................................................................................................158

AP join zone failed.......................................................................................................................................................................159

AP illegal to change country code............................................................................................................................................... 159

AP conﬁguration get failed.......................................................................................................................................................... 159

Rogue AP................................................................................................................................................................................... 160

SSID-spooﬁng rogue AP............................................................................................................................................................. 160

MAC-spooﬁng rogue AP............................................................................................................................................................. 160

Same-network rogue AP.............................................................................................................................................................161

Ad-hoc network device............................................................................................................................................................... 161

Rogue AP disappeared...............................................................................................................................................................161

Classiﬁed Rogue AP................................................................................................................................................................... 161

AP image signing failed............................................................................................................................................................... 162

AP LBS Events...................................................................................................................................................................................162

No LS responses........................................................................................................................................................................ 163

LS authentication failure..............................................................................................................................................................163

AP connected to LS....................................................................................................................................................................163

AP failed to connect to LS.......................................................................................................................................................... 163

AP started location service..........................................................................................................................................................164

AP stopped location service........................................................................................................................................................164

AP received passive calibration request.......................................................................................................................................164

AP received passive footfall request............................................................................................................................................ 165

AP received unrecognized request..............................................................................................................................................165

AP Mesh Events.................................................................................................................................................................................165

EMAP downlink connected to MAP.............................................................................................................................................166

EMAP downlink disconnected from MAP.................................................................................................................................... 166

EMAP uplink connected to MAP................................................................................................................................................. 167

EMAP uplink disconnected from MAP.........................................................................................................................................167

MAP disconnected..................................................................................................................................................................... 167

MAP downlink connected........................................................................................................................................................... 167

MAP downlink connected to EMAP.............................................................................................................................................168

MAP downlink disconnected from EMAP.................................................................................................................................... 168

RAP downlink connected to MAP............................................................................................................................................... 168

MAP uplink connected to EMAP................................................................................................................................................. 169

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MAP uplink disconnected from EMAP.........................................................................................................................................169

MAP uplink connected to RAP....................................................................................................................................................169

MAP uplink connected to MAP................................................................................................................................................... 170

Mesh state updated to MAP....................................................................................................................................................... 170

Mesh state updated to MAP no channel..................................................................................................................................... 170

Mesh state updated to RAP........................................................................................................................................................171

Mesh state update to RAP no channel........................................................................................................................................171

MAP downlink connected to MAP...............................................................................................................................................171

MAP downlink disconnected from MAP...................................................................................................................................... 171

RAP downlink disconnected from MAP.......................................................................................................................................172

AP State Change Events....................................................................................................................................................................172

AP rebooted by user...................................................................................................................................................................173

AP rebooted by system...............................................................................................................................................................173

AP disconnected........................................................................................................................................................................ 173

AP IP address updated...............................................................................................................................................................174

AP reset to factory default...........................................................................................................................................................174

AP channel updated................................................................................................................................................................... 174

AP country code updated........................................................................................................................................................... 175

AP channel updated because dynamic frequency selection (DFS) detected a radar.................................................................... 175

AP change control plane.............................................................................................................................................................175

AP connected.............................................................................................................................................................................176

AP deleted..................................................................................................................................................................................176

AP heartbeat lost........................................................................................................................................................................ 176

AP tagged as critical................................................................................................................................................................... 176

AP cable modem interface down................................................................................................................................................ 177

AP brownout...............................................................................................................................................................................177

AP cable modem power-cycled by user......................................................................................................................................177

AP smart monitor turn off WLAN.................................................................................................................................................178

AP client load balancing limit reached......................................................................................................................................... 178

AP client load balancing limit recovered...................................................................................................................................... 178

AP WLAN state changed............................................................................................................................................................ 179

AP capacity reached...................................................................................................................................................................179

AP capacity recovered................................................................................................................................................................ 179

AP cable modem interface up.....................................................................................................................................................180

AP cable modem soft-rebooted by user......................................................................................................................................180

AP cable modem set to factory default by user........................................................................................................................... 180

AP health high latency ﬂag.......................................................................................................................................................... 181

AP health low capacity ﬂag......................................................................................................................................................... 181

AP health high connection failure ﬂag..........................................................................................................................................181

AP health high client count ﬂag................................................................................................................................................... 182

AP health high latency clear........................................................................................................................................................ 182

AP health low capacity clear....................................................................................................................................................... 182

AP health high connection failure clear........................................................................................................................................183

AP health high client count clear................................................................................................................................................. 183

Primary DHCP AP is down..........................................................................................................................................................183

Primary DHCP AP is up.............................................................................................................................................................. 184

Secondary DHCP AP is down.....................................................................................................................................................184

Secondary DHCP AP is up..........................................................................................................................................................184

Primary or secondary DHCP AP detects 90% of the conﬁgured total IPs.................................................................................... 184

Both primary and secondary DHCP server APs are down........................................................................................................... 185

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AP NAT gateway IP failover detected for particular VLAN pool.................................................................................................... 185

AP NAT gateway IP fall back detected for particular VLAN pool.................................................................................................. 185

NAT VLAN capacity affected detected by NAT gateway AP at zone due to three (3) consecutive NAT gateway AP IPs are down for particular VLAN pool

.....................................................................................................................................................................................186

NAT VLAN capacity restored detected by NAT gateway AP due to (at least) one out of the three (3) consecutive NAT gateway AP IP were down is now up

.....................................................................................................................................................................................186

AP NAT failure detected by SZ due to three (3) consecutive NAT gateway APs are down........................................................... 187

AP health high airtime utilization ﬂag............................................................................................................................................187

AP health high airtime utilization clear..........................................................................................................................................187

AP cluster failover....................................................................................................................................................................... 188

AP cluster rehome...................................................................................................................................................................... 188

AP USB Events.................................................................................................................................................................................. 189

AP USB software package downloaded......................................................................................................................................189

AP USB software package download failed................................................................................................................................ 189

Authentication Events.........................................................................................................................................................................189

Authentication server not reachable............................................................................................................................................ 190

Unknown realm...........................................................................................................................................................................190

Authentication succeeded...........................................................................................................................................................191

Authentication failed....................................................................................................................................................................191

Pseudonym authentication succeeded........................................................................................................................................191

Pseudonym authentication failed.................................................................................................................................................192

Fast re-authentication succeeded............................................................................................................................................... 192

Fast re-authentication failed........................................................................................................................................................ 193

Authentication failed over to secondary.......................................................................................................................................193

Authentication fallback to primary................................................................................................................................................194

AD/LDAP connected successfully............................................................................................................................................... 194

AD/LDAP connectivity failure.......................................................................................................................................................194

Bind fails with AD/LDAP..............................................................................................................................................................195

Bind success with LDAP, but unable to ﬁnd clear text password for the user.............................................................................. 195

RADIUS fails to connect to AD NPS server..................................................................................................................................195

RADIUS fails to authenticate with AD NPS server........................................................................................................................196

Successfully established the TLS tunnel with AD/LDAP...............................................................................................................196

Fails to establish TLS tunnel with AD/LDAP.................................................................................................................................196

Authorization Events...........................................................................................................................................................................197

DM received from AAA................................................................................................................................................................197

DM NACK sent to AAA............................................................................................................................................................... 197

DM sent to NAS..........................................................................................................................................................................198

DM NACK received from NAS.....................................................................................................................................................198

CoA received from AAA.............................................................................................................................................................. 198

CoA NACK sent to AAA.............................................................................................................................................................. 199

CoA sent NAS............................................................................................................................................................................ 199

CoA NAK received NAS..............................................................................................................................................................199

CoA authorize only access reject................................................................................................................................................ 200

CoA RWSG MWSG notiﬁcation failure.........................................................................................................................................200

Control and Data Plane Interface........................................................................................................................................................200

DP connected.............................................................................................................................................................................201

GtpManager (DP) disconnected.................................................................................................................................................. 201

Session updated at DP............................................................................................................................................................... 201

Session update at DP failed........................................................................................................................................................ 202

Session deleted at DP.................................................................................................................................................................202

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Session delete at DP failed..........................................................................................................................................................203

C2d conﬁguration failed.............................................................................................................................................................. 203

Client Events...................................................................................................................................................................................... 203

Client authentication failed.......................................................................................................................................................... 205

Client joined................................................................................................................................................................................ 205

Client failed to join.......................................................................................................................................................................205

Client disconnected.................................................................................................................................................................... 206

Client connection timed out........................................................................................................................................................ 206

Client authorization successfully..................................................................................................................................................206

Client authorization failed............................................................................................................................................................ 207

Client session expired................................................................................................................................................................. 207

Client roaming.............................................................................................................................................................................208

Client logged out.........................................................................................................................................................................208

3rd party client join .....................................................................................................................................................................208

3rd party client inactivity timeout ................................................................................................................................................ 209

3rd party client authorization ...................................................................................................................................................... 209

3rd party client authorization failure ............................................................................................................................................ 209

3rd party client session expiration .............................................................................................................................................. 210

3rd party client roaming ............................................................................................................................................................. 210

3rd party client session logout ....................................................................................................................................................211

Client roaming disconnected.......................................................................................................................................................211

Client blocked ............................................................................................................................................................................211

Client grace period .....................................................................................................................................................................212

Onboarding registration succeeded ........................................................................................................................................... 212

Onboarding registration failed .....................................................................................................................................................212

Remediation succeeded ............................................................................................................................................................ 213

Remediation failed ..................................................................................................................................................................... 213

Force DHCP disconnected ........................................................................................................................................................ 213

WDS device joined .....................................................................................................................................................................214

WDS device left.......................................................................................................................................................................... 214

Client is blocked because of barring UE rule............................................................................................................................... 214

Client is unblocked by barring UE rule.........................................................................................................................................215

Start CALEA mirroring client........................................................................................................................................................215

Stop CALEA mirroring client........................................................................................................................................................215

Wired client joined.......................................................................................................................................................................215

Wired client failed to join............................................................................................................................................................. 216

Wired client disconnected...........................................................................................................................................................216

Wired client authorization successfully........................................................................................................................................ 216

Wired client session expired........................................................................................................................................................217

Application identiﬁed................................................................................................................................................................... 217

Application denied...................................................................................................................................................................... 218

URL ﬁltering server unreachable..................................................................................................................................................218

URL ﬁltering server reachable......................................................................................................................................................218

Cluster Events....................................................................................................................................................................................218

Cluster created successfully........................................................................................................................................................219

New node joined successfully..................................................................................................................................................... 219

New node failed to join................................................................................................................................................................220

Node removal completed............................................................................................................................................................220

Node removal failed.................................................................................................................................................................... 220

Node out of service.....................................................................................................................................................................221

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Cluster in maintenance state.......................................................................................................................................................221

Cluster back in service................................................................................................................................................................ 221

Cluster backup completed..........................................................................................................................................................222

Cluster backup failed.................................................................................................................................................................. 222

Cluster restore completed...........................................................................................................................................................222

Cluster restore failed................................................................................................................................................................... 223

Cluster node upgrade completed................................................................................................................................................223

Entire cluster upgraded successfully........................................................................................................................................... 223

Cluster upgrade failed................................................................................................................................................................. 224

Cluster application stopped........................................................................................................................................................ 224

Cluster application started...........................................................................................................................................................224

Cluster backup started................................................................................................................................................................225

Cluster upgrade started.............................................................................................................................................................. 225

Cluster leader changed............................................................................................................................................................... 225

Node bond interface down..........................................................................................................................................................225

Node bond interface up.............................................................................................................................................................. 226

Node IP address changed.......................................................................................................................................................... 226

Node physical interface down..................................................................................................................................................... 226

Node physical interface up..........................................................................................................................................................227

Cluster node rebooted................................................................................................................................................................ 227

NTP time synchronized............................................................................................................................................................... 227

Cluster node shutdown...............................................................................................................................................................228

Cluster upload started.................................................................................................................................................................228

Cluster upload completed...........................................................................................................................................................228

Cluster upload failed................................................................................................................................................................... 228

SSH tunnel switched...................................................................................................................................................................229

Cluster remove node started.......................................................................................................................................................229

Node back in service.................................................................................................................................................................. 229

Disk usage exceed threshold...................................................................................................................................................... 230

Cluster out of service.................................................................................................................................................................. 230

Initiated moving APs in node to a new cluster............................................................................................................................. 230

Cluster upload vSZ-D ﬁrmware started........................................................................................................................................231

Cluster upload vSZ-D ﬁrmware completed..................................................................................................................................231

Cluster upload vSZ-D ﬁrmware failed.......................................................................................................................................... 231

Cluster upload AP ﬁrmware started.............................................................................................................................................232

Cluster upload AP ﬁrmware completed....................................................................................................................................... 232

Cluster upload AP ﬁrmware failed................................................................................................................................................232

Cluster add AP ﬁrmware started..................................................................................................................................................232

Cluster add AP ﬁrmware completed............................................................................................................................................233

Cluster add AP ﬁrmware failed.................................................................................................................................................... 233

Cluster name is changed............................................................................................................................................................ 233

Unsync NTP Time....................................................................................................................................................................... 234

Cluster upload KSP ﬁle started....................................................................................................................................................234

Cluster upload KSP ﬁle completed..............................................................................................................................................234

Cluster upload KSP ﬁle failed...................................................................................................................................................... 235

Conﬁguration backup started......................................................................................................................................................235

Conﬁguration backup succeeded................................................................................................................................................235

Conﬁguration backup failed.........................................................................................................................................................235

Conﬁguration restore succeeded................................................................................................................................................ 236

Conﬁguration restore failed..........................................................................................................................................................236

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A 13

AP Certiﬁcate Expired................................................................................................................................................................. 236

AP Certiﬁcate Updated............................................................................................................................................................... 237

Conﬁguration restore started.......................................................................................................................................................237

Upgrade SSTable failed...............................................................................................................................................................237

Reindex elastic search ﬁnished....................................................................................................................................................238

Initiated APs contact APR........................................................................................................................................................... 238

All nodes back in service.............................................................................................................................................................238

Not management service ready...................................................................................................................................................238

Management service ready......................................................................................................................................................... 239

Conﬁguration sync failed............................................................................................................................................................. 239

Node IPv6 address added.......................................................................................................................................................... 239

Node IPv6 address deleted.........................................................................................................................................................240

Conﬁguration Events.......................................................................................................................................................................... 240

Conﬁguration updated................................................................................................................................................................ 240

Conﬁguration update failed......................................................................................................................................................... 241

Conﬁguration receive failed......................................................................................................................................................... 241

Incorrect ﬂat ﬁle conﬁguration......................................................................................................................................................241

Zone conﬁguration preparation failed.......................................................................................................................................... 242

AP conﬁguration generation failed............................................................................................................................................... 242

End-of-life AP model detected.................................................................................................................................................... 242

VLAN conﬁguration mismatch on non-DHCP/NAT WLAN........................................................................................................... 243

VLAN conﬁguration mismatch on DHCP/NAT WLAN.................................................................................................................. 243

Data Plane Events..............................................................................................................................................................................243

Data plane discovered................................................................................................................................................................ 244

Data plane discovery failed..........................................................................................................................................................244

Data plane conﬁguration updated............................................................................................................................................... 245

Data plane conﬁguration update failed........................................................................................................................................ 245

Data plane rebooted................................................................................................................................................................... 245

Data plane heartbeat lost............................................................................................................................................................ 245

Data plane IP address updated...................................................................................................................................................246

Data plane updated to a new control plane.................................................................................................................................246

Data plane status update failed...................................................................................................................................................246

Data plane statistics update failed...............................................................................................................................................247

Data plane connected.................................................................................................................................................................247

Data plane disconnected............................................................................................................................................................ 247

Data plane physical interface down.............................................................................................................................................247

Data plane physical interface up..................................................................................................................................................248

Data plane packet pool is under low water mark.........................................................................................................................248

Data plane packet pool is under critical low water mark.............................................................................................................. 248

Data plane packet pool is above high water mark....................................................................................................................... 249

Data plane core dead..................................................................................................................................................................249

Data plane process restarted...................................................................................................................................................... 249

Data plane discovery succeeded................................................................................................................................................ 250

Data plane managed...................................................................................................................................................................250

Data plane deleted......................................................................................................................................................................250

Data plane license is not enough.................................................................................................................................................251

Data plane upgrade started.........................................................................................................................................................251

Data plane upgrading..................................................................................................................................................................251

Data plane upgrade succeeded.................................................................................................................................................. 251

Data plane upgrade failed........................................................................................................................................................... 252

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Data plane of data center side successfully connects to the CALEA server................................................................................. 252

Data plane of data center side fails to connect to the CALEA server............................................................................................252

Data Plane of data center side disconnects to CALEA server......................................................................................................253

Data plane successfully connects to the other data plane........................................................................................................... 253

Data plane fails to connect to the other data plane......................................................................................................................254

Data plane disconnects to the other data plane.......................................................................................................................... 254

Start CALEA mirroring client in data plane...................................................................................................................................254

Stop CALEA mirroring client in data plane...................................................................................................................................255

Data plane DHCP IP pool usage rate is 100 percent................................................................................................................... 255

Data plane DHCP IP pool usage rate is 80 percent..................................................................................................................... 255

DHCP Events.....................................................................................................................................................................................256

DHCP inform received.................................................................................................................................................................256

DHCP dcln received....................................................................................................................................................................256

GA Interface Events........................................................................................................................................................................... 257

Connection to CGF failed............................................................................................................................................................257

CGF keepalive not responded ....................................................................................................................................................257

CDR transfer succeeded.............................................................................................................................................................258

CDR transfer failed......................................................................................................................................................................258

CDR generation failed................................................................................................................................................................. 258

Gn/S2a Interface Events.................................................................................................................................................................... 259

GGSN restarted.......................................................................................................................................................................... 259

GGSN not reachable...................................................................................................................................................................260

Echo response not received........................................................................................................................................................260

GGSN not resolved.....................................................................................................................................................................260

PDP context established.............................................................................................................................................................261

PDP create failed........................................................................................................................................................................ 261

PDP update by HLR succeeded................................................................................................................................................. 261

PDP update by HLR failed.......................................................................................................................................................... 262

PDP update by roaming succeeded............................................................................................................................................262

PDP update by roaming failed.....................................................................................................................................................262

PDP update by GGSN succeeded.............................................................................................................................................. 263

PDP update by GGSN failed....................................................................................................................................................... 263

PDP delete by TTG succeeded................................................................................................................................................... 263

PDP delete by TTG failed............................................................................................................................................................ 264

PDP delete by GGSN succeeded................................................................................................................................................264

PDP delete by GGSN failed.........................................................................................................................................................265

IP assigned................................................................................................................................................................................. 265

IP not assigned........................................................................................................................................................................... 265

Unknown UE...............................................................................................................................................................................266

PDP update success COA..........................................................................................................................................................266

PDP update fail COA.................................................................................................................................................................. 266

PDNGW could not be resolved................................................................................................................................................... 267

PDNGW version not supported...................................................................................................................................................267

Associated PDNGW down..........................................................................................................................................................267

Create session response failed....................................................................................................................................................268

Decode failed..............................................................................................................................................................................268

Modify bearer response failed..................................................................................................................................................... 269

Delete session response failed.................................................................................................................................................... 269

Delete bearer request failed.........................................................................................................................................................269

Update bearer request failed.......................................................................................................................................................270

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A 15

CGF server not conﬁgured.......................................................................................................................................................... 270

Gr Interface Event.............................................................................................................................................................................. 270

Destination not reachable............................................................................................................................................................271

Destination available................................................................................................................................................................... 271

App server down........................................................................................................................................................................ 272

App server inactive......................................................................................................................................................................272

App server active........................................................................................................................................................................ 272

Association establishment failed..................................................................................................................................................273

Association down....................................................................................................................................................................... 273

Association up............................................................................................................................................................................ 273

Send auth info success...............................................................................................................................................................274

Auth info sending failed...............................................................................................................................................................274

GPRS location update succeeded.............................................................................................................................................. 274

GPRS location update failed....................................................................................................................................................... 274

Insert sub data success.............................................................................................................................................................. 275

Insert sub data failed...................................................................................................................................................................275

Outbound routing failure..............................................................................................................................................................275

Did allocation failure.................................................................................................................................................................... 276

Restore data success................................................................................................................................................................. 276

Restore data failed......................................................................................................................................................................276

IPMI Events........................................................................................................................................................................................277

ipmiVoltage.................................................................................................................................................................................277

ipmiThempBB.............................................................................................................................................................................278

ipmiThempFP............................................................................................................................................................................. 278

ipmiThempIOH............................................................................................................................................................................278

ipmiThempMemP........................................................................................................................................................................279

ipmiThempPS............................................................................................................................................................................. 279

ipmiThempP............................................................................................................................................................................... 279

ipmiThempHSBP........................................................................................................................................................................ 280

ipmiFan.......................................................................................................................................................................................280

ipmiPower...................................................................................................................................................................................280

ipmiCurrent.................................................................................................................................................................................281

ipmiFanStatus.............................................................................................................................................................................281

ipmiPsStatus...............................................................................................................................................................................281

ipmiDrvStatus............................................................................................................................................................................. 282

ipmiREVotage............................................................................................................................................................................. 282

ipmiREThempBB........................................................................................................................................................................ 282

ipmiREThempFP.........................................................................................................................................................................283

ipmiREThempIOH....................................................................................................................................................................... 283

ipmiREThempMemP................................................................................................................................................................... 283

ipmiREThempPS.........................................................................................................................................................................283

ipmiREThempP...........................................................................................................................................................................284

ipmiREThempHSBP....................................................................................................................................................................284

ipmiREFan.................................................................................................................................................................................. 284

ipmiREPower.............................................................................................................................................................................. 285

ipmiRECurrent............................................................................................................................................................................ 285

ipmiREFanStatus........................................................................................................................................................................ 285

ipmiREPsStatus.......................................................................................................................................................................... 286

ipmiREDrvStatus.........................................................................................................................................................................286

Licensing Interface Events..................................................................................................................................................................286

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TTG session warning threshold................................................................................................................................................... 287

TTG session major threshold.......................................................................................................................................................287

TTG session critical threshold......................................................................................................................................................287

TTG session license exhausted...................................................................................................................................................288

License sync succeeded.............................................................................................................................................................288

License sync failed......................................................................................................................................................................288

License import succeeded.......................................................................................................................................................... 289

License import failed................................................................................................................................................................... 289

License data changed.................................................................................................................................................................289

License going to expire............................................................................................................................................................... 289

Insufﬁcient license capacity......................................................................................................................................................... 290

Location Delivery Events.................................................................................................................................................................... 290

Unavailable location info requested............................................................................................................................................. 290

Incapable location info requested................................................................................................................................................291

Unsupported location delivery request........................................................................................................................................ 291

PMIPv6 Events...................................................................................................................................................................................291

Conﬁg update failed....................................................................................................................................................................292

LMA ICMP reachable.................................................................................................................................................................. 292

LMA ICMP unreachable.............................................................................................................................................................. 292

LMA server unreachable............................................................................................................................................................. 293

LMA failed over........................................................................................................................................................................... 293

DHCP connected........................................................................................................................................................................293

DHCP connection lost.................................................................................................................................................................294

SCI Events......................................................................................................................................................................................... 294

Connect to SCI........................................................................................................................................................................... 294

Disconnect to SCI.......................................................................................................................................................................295

Connect to SCI failure................................................................................................................................................................. 295

SCI has been disabled................................................................................................................................................................ 295

SCI and FTP have been disabled................................................................................................................................................ 295

Session Events...................................................................................................................................................................................296

Session timeout.......................................................................................................................................................................... 296

Delete all sessions.......................................................................................................................................................................296

Binding succeeded..................................................................................................................................................................... 297

Binding failed.............................................................................................................................................................................. 297

Binding time expired................................................................................................................................................................... 298

Binding revoked..........................................................................................................................................................................298

Binding released......................................................................................................................................................................... 298

STA Interface Events..........................................................................................................................................................................299

STA successful authentication.....................................................................................................................................................299

STA authentication failed transport down....................................................................................................................................299

STA authentication failed failure response....................................................................................................................................300

STA authentication failed decode failure...................................................................................................................................... 300

STA session termination {produce.short.name} initiated success................................................................................................ 301

STA session termination AAA initiated success........................................................................................................................... 301

STA session termination AAA initiated failed................................................................................................................................301

STA re-authorization successful.................................................................................................................................................. 302

STA re-authorization failed...........................................................................................................................................................302

STA response timer expired........................................................................................................................................................ 302

Retransmission exhausted.......................................................................................................................................................... 303

System Events................................................................................................................................................................................... 303

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A 17

No LS responses........................................................................................................................................................................ 304

LS authentication failure..............................................................................................................................................................304

{produce.short.name} connected to LS...................................................................................................................................... 304

{produce.short.name} failed to connect to LS............................................................................................................................. 305

{produce.short.name} received passive request..........................................................................................................................305

{produce.short.name} sent controller information report..............................................................................................................305

{produce.short.name} received management request................................................................................................................. 306

{produce.short.name} sent AP info by venue report.................................................................................................................... 306

{produce.short.name} sent query venues report..........................................................................................................................306

{produce.short.name} sent associated client report.....................................................................................................................307

{produce.short.name} forwarded calibration request to AP..........................................................................................................307

{produce.short.name} forwarded footfall request to AP...............................................................................................................307

{produce.short.name} received unrecognized request.................................................................................................................308

Syslog server reachable.............................................................................................................................................................. 308

Syslog server unreachable.......................................................................................................................................................... 308

Syslog server switched............................................................................................................................................................... 308

Generate AP conﬁg for plane load rebalance succeeded.............................................................................................................309

Generate AP conﬁg for plane load rebalance failed......................................................................................................................309

FTP transfer................................................................................................................................................................................ 309

FTP transfer error........................................................................................................................................................................310

CSV export FTP transfer............................................................................................................................................................. 310

CSV export FTP transfer error..................................................................................................................................................... 310

CSV export FTP transfer maximum retry..................................................................................................................................... 311

CSV export disk threshold exceeded.......................................................................................................................................... 311

CSV export disk max capacity reached.......................................................................................................................................311

CSV export disk threshold back to normal.................................................................................................................................. 311

File upload.................................................................................................................................................................................. 312

Email sent successfully............................................................................................................................................................... 312

Email sent failed..........................................................................................................................................................................312

SMS sent successfully................................................................................................................................................................ 313

SMS sent failed...........................................................................................................................................................................313

Process restart............................................................................................................................................................................313

Service unavailable......................................................................................................................................................................314

Keepalive failure.......................................................................................................................................................................... 314

Resource unavailable.................................................................................................................................................................. 314

HIP started..................................................................................................................................................................................315

HIP stopped............................................................................................................................................................................... 315

HIP failed over.............................................................................................................................................................................315

Standby HIP restarted.................................................................................................................................................................316

HIP cache cleaned......................................................................................................................................................................316

All data planes in the zone afﬁnity proﬁle are disconnected..........................................................................................................316

CALEA UE Matched....................................................................................................................................................................317

Diameter initialization error.......................................................................................................................................................... 317

Diameter initialization...................................................................................................................................................................318

Diameter peer transport failure.................................................................................................................................................... 318

Diameter CER error.....................................................................................................................................................................318

Diameter CER success............................................................................................................................................................... 319

Diameter invalid version.............................................................................................................................................................. 319

Diameter peer add error..............................................................................................................................................................320

Diameter peer add successful.....................................................................................................................................................320

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Diameter peer remove successful............................................................................................................................................... 321

Diameter realm entry error...........................................................................................................................................................321

Diameter failover to alternate peer...............................................................................................................................................321

Diameter fail back to peer........................................................................................................................................................... 322

Diameter CEA unknown peer......................................................................................................................................................322

Diameter no common application................................................................................................................................................323

ZD AP migrating..........................................................................................................................................................................323

ZD AP migrated.......................................................................................................................................................................... 323

ZD AP rejected............................................................................................................................................................................324

ZD AP migration failed................................................................................................................................................................ 324

Database error............................................................................................................................................................................324

Recover cassandra error.............................................................................................................................................................325

Process initiated..........................................................................................................................................................................325

PMIPv6 unavailable.....................................................................................................................................................................325

Memory allocation failed..............................................................................................................................................................326

Process stopped.........................................................................................................................................................................326

Threshold Events............................................................................................................................................................................... 326

CPU threshold exceeded............................................................................................................................................................ 327

Memory threshold exceeded.......................................................................................................................................................327

Disk usage threshold exceeded.................................................................................................................................................. 328

CPU threshold back to normal.................................................................................................................................................... 328

Memory threshold back to normal...............................................................................................................................................328

Disk threshold back to normal.....................................................................................................................................................328

License threshold exceeded........................................................................................................................................................329

Rate limit threshold surpassed.................................................................................................................................................... 329

Rate limit threshold restored........................................................................................................................................................330

Rate limit for TOR surpassed...................................................................................................................................................... 330

The number of users exceed its limit........................................................................................................................................... 330

The number of devices exceeded its limit....................................................................................................................................331

Tunnel Events - Access Point (AP)......................................................................................................................................................331

Data plane accepted a tunnel request.........................................................................................................................................332

Data plane rejected a tunnel request...........................................................................................................................................332

Data plane terminated a tunnel....................................................................................................................................................332

AP created a tunnel.................................................................................................................................................................... 332

AP tunnel disconnected.............................................................................................................................................................. 333

AP softGRE tunnel fails over primary to secondary......................................................................................................................333

AP softGRE tunnel fails over secondary to primary......................................................................................................................333

AP softGRE gateway reachable.................................................................................................................................................. 334

AP softGRE gateway not reachable............................................................................................................................................ 334

Data plane set up a tunnel.......................................................................................................................................................... 334

AP secure gateway association success.....................................................................................................................................335

AP is disconnected from secure gateway....................................................................................................................................335

AP secure gateway association failure.........................................................................................................................................335

Tunnel Events - Data Plane.................................................................................................................................................................336

DP sGRE GW unreachable......................................................................................................................................................... 336

DP sGRE keep alive timeout....................................................................................................................................................... 336

DP sGRE GW inactive.................................................................................................................................................................337

DP DHCPRelay no response.......................................................................................................................................................337

DP DHCPRelay failover............................................................................................................................................................... 337

DP sGRE new tunnel.................................................................................................................................................................. 338

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A 19

DP sGRE del tunnel.................................................................................................................................................................... 338

DP sGRE keepalive recovery.......................................................................................................................................................338

DP DHCPRelay response recovery..............................................................................................................................................338

DP sGRE GW reachable............................................................................................................................................................. 339

DP sGRE GW active................................................................................................................................................................... 339

DP sGRE GW failover..................................................................................................................................................................339

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Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide

Preface

• Document Conventions...........................................................................................................................................21

• Command Syntax Conventions............................................................................................................................... 21

• Document Feedback...............................................................................................................................................22

• Ruckus Product Documentation Resources............................................................................................................ 22

• Online Training Resources....................................................................................................................................... 22

• Contacting Ruckus Customer Services and Support............................................................................................... 23

Document Conventions

The following tables list the text and notice conventions that are used throughout this guide.

TABLE 1 Text conventions

Convention Description Example

monospace

bold User interface (UI) components such

italics

Identiﬁes command syntax examples.

as screen or page names, keyboard keys, software buttons, and ﬁeld names

Publication titles Refer to the

device(config)# interface ethernet 1/1/6

On the Start menu, click All Programs.

Ruckus Small Cell Release Notes

for more information

Notes, Cautions, and Warnings

Notes, cautions, and warning statements may be used in this document. They are listed in the order of increasing severity of potential hazards.

NOTE A NOTE provides a tip, guidance, or advice, emphasizes important information, or provides a reference to related information.

CAUTION A CAUTION statement alerts you to situations that can be potentially hazardous to you or cause damage to hardware, ﬁrmware, software, or data.

DANGER

A DANGER statement indicates conditions or situations that can be potentially lethal or extremely hazardous to you. Safety labels are also attached directly to products to warn of these conditions or situations.

Command Syntax Conventions

Bold and italic text identify command syntax components. Delimiters and operators deﬁne groupings of parameters and their logical relationships.

Convention bold text Identiﬁes command names, keywords, and command options.

Description

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A 21

Preface Document Feedback

Convention Description

italic

text Identiﬁes a variable.

[ ]

{ x | y | z } A choice of required parameters is enclosed in curly brackets separated by vertical bars. You must select

x | y A vertical bar separates mutually exclusive elements.

< >

... Repeat the previous element, for example,

\ Indicates a “soft” line break in command examples. If a backslash separates two lines of a command input,

Syntax components displayed within square brackets are optional.

Default responses to system prompts are enclosed in square brackets.

one of the options.

Nonprinting characters, for example, passwords, are enclosed in angle brackets.

member[member

enter the entire command at the prompt without the backslash.

...].

Document Feedback

Ruckus is interested in improving its documentation and welcomes your comments and suggestions.

You can email your comments to Ruckus at: docs@ruckuswireless.com

When contacting us, please include the following information:

• Document title and release number

• Document part number (on the cover page)

• Page number (if appropriate)

• For example: – Ruckus Small Cell Alarms Guide SC Release 1.3

– Part number: 800-71306-001 – Page 88

Ruckus Product Documentation Resources

Visit the Ruckus website to locate related documentation for your product and additional Ruckus resources.

Release Notes and other user documentation are available at https://support.ruckuswireless.com/documents. You can locate documentation by product or perform a text search. Access to Release Notes requires an active support contract and Ruckus Support Portal user account. Other technical documentation content is available without logging into the Ruckus Support Portal.

White papers, data sheets, and other product documentation are available at https://www.ruckuswireless.com.

Online Training Resources

To access a variety of online Ruckus training modules, including free introductory courses to wireless networking essentials, site surveys, and Ruckus products, visit the Ruckus Training Portal at https://training.ruckuswireless.com.

22 Part Number: 800-71565-001 Rev A

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide

Preface

Contacting Ruckus Customer Services and Support

The Customer Services and Support (CSS) organization is available to provide assistance to customers with active warranties on their Ruckus Networks products, and customers and partners with active support contracts.

For product support information and details on contacting the Support Team, go directly to the Support Portal using https://

support.ruckuswireless.com, or go to https://www.ruckuswireless.com and select Support.

What Support Do I Need?

Technical issues are usually described in terms of priority (or severity). To determine if you need to call and open a case or access the selfservice resources use the following criteria:

• Priority 1 (P1)—Critical. Network or service is down and business is impacted. No known workaround. Go to the Open a Case section.

• Priority 2 (P2)—High. Network or service is impacted, but not down. Business impact may be high. Workaround may be available. Go to the Open a Case section.

• Priority 3 (P3)—Medium. Network or service is moderately impacted, but most business remains functional. Go to the Self-Service Resources section.

• Priority 4 (P4)—Low. Request for information, product documentation, or product enhancements. Go to the Self-Service Resources section.

Open a Case

When your entire network is down (P1), or severely impacted (P2), call the appropriate telephone number listed below to get help:

• Continental United States: 1-855-782-5871

• Canada: 1-855-782-5871

• Europe, Middle East, Africa, and Asia Paciﬁc, toll-free numbers are available at https://support.ruckuswireless.com/contact-us and Live Chat is also available.

Self-Service Resources

The Support Portal at https://support.ruckuswireless.com/contact-us offers a number of tools to help you to research and resolve problems with your Ruckus products, including:

• Technical Documentation—https://support.ruckuswireless.com/documents

• Community Forums—https://forums.ruckuswireless.com/ruckuswireless/categories

• Knowledge Base Articles—https://support.ruckuswireless.com/answers

• Software Downloads and Release Notes—https://support.ruckuswireless.com/software

• Security Bulletins—https://support.ruckuswireless.com/security

Using these resources will help you to resolve some issues, and will provide TAC with additional data from your troubleshooting analysis if you still require assistance through a support case or RMA. If you still require help, open and manage your case at https://

support.ruckuswireless.com/case_management

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A 23

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Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide

About This Guide

• Introduction.............................................................................................................................................................25

• Terminology.............................................................................................................................................................25

Introduction

This

SmartZone ™ Alarm and Event Reference Guide

H) generates. For each alarm and event this guide provides the code, type, attributes, and description.

This guide is written for service operators and system administrators who are responsible for managing, conﬁguring, and troubleshooting Ruckus Wireless devices. Consequently, it assumes a basic working knowledge of local area networks, wireless networking, and wireless devices.

NOTE If release notes are shipped with your product and the information there differs from the information in this guide, follow the instructions in the release notes.

Most user guides and release notes are available in Adobe Acrobat Reader Portable Document Format (PDF) or HTML on the Ruckus Wireless Support Web site at https://support.ruckuswireless.com/contact-us.

describes the various types of alarms and events that the controller (SCG-200 or vSZ-

Terminology

The following table lists the terms used in this guide.

TABLE 2 Terms used

Term Description

3GPP 3rd Generation Partnership Project

AAA Authentication, Authorization, and Accounting

AD Active Directory

AMBR Aggregate Maximum Bit Rate

AP Access Point

APN Access Point Name

ASP Application Service Provider

ASPDN ASP Down

ASPDN ACK ASP Down Acknowledgment

ASR Abort Session Request

AVP Ruckus Vendor speciﬁc attribute Pair

BMD Billing Mediation Device is a network component in a telecommunications network that receives, processes,

reformats and sends information to other formats between network elements.

BSSID Basic Service Set Identiﬁer

CDF Charging Data Function

CDR Call Detail Record.

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A 25

About This Guide Terminology

TABLE 2 Terms used (continued)

Term Description

A formatted collection of information on chargeable events used for accounting and billing. For example, call setup, call duration and amount of data transferred.

CEA Capabilities Exchange Answer

CER Capabilities Exchange Request

CGF Charging Gateway Function

CHAP Challenge Handshake Authentication Protocol

CIP Channel Interface Processor

CLB Client Load Balance

CNN Conﬁguration Change Notiﬁer

CNR Conﬁguration Notiﬁcation Receiver

CoA Change of Authorization

Controller Refers to either SCG-200 or vSZ-H as the case may be.

CPE Customer-Premises Equipment

CTF Charging Trigger Function

DEA Diameter-EAP-Answer

DER Diameter-EAP-Request

DHCP Dynamic Host Conﬁguration Protocol

DM Dynamic Multipoint

DNS Domain Name System

DPR Diameter Disconnect Peer Request

DRT Data Record Transfer

EAP Extensible Authentication Protocol

EBI EPS Bearer ID

EMAP Ethernet Mesh AP

EPC Evolved Packet Core

EPS Evolved Packet System

F-TEID Fully Qualiﬁed Tunnel Endpoint Identiﬁer

FTP File Transfer Protocol

Ga Reference point between a CDF and the CGF for CDR transfer

GGSN Gateway GPRS Support Node

GPDU GTP Packet Data Unit

GPRS General Packet Radio Service

GSN GPRS Support Node

GSN APN GPRS serving node, is application module in the SCG handling GTP messages

GTP GPRS Tunneling Protocol

GTP-C GTP control plane

GTP-U GTP user plane

GTP' GPRS protocol, used for CDR transport. It is derived from GTP with enhancements to improve transport reliability

necessary for CDRs

GTPP GPRS Tunneling Protocol Prime

GTPv1-U GTP version 1, user plane

GTPv2-C GTP version 2, control plane

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Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide

TABLE 2 Terms used (continued)

Term Description

HIP Host Identity Protocol

HLR Home Location Register

ICMP Internet Control Message Protocol

IE Information Element

IMSI International Mobile Subscriber Identity

IP Internet Protocol

IP-CAN IP Connectivity Access Network

IPSP IP Signalling Protocol

LBS Location Based Service

LCS Location Services

LDAP Lightweight Directory Access Protocol

LMA Local Mobility Anchor

MAP Mobile Application Part

MCC Mobile Country Code

MNC Mobile Network Code

MOR Maximum Outstanding Requests

MS-ISDN Mobile Subscriber Integrated Services Digital Network Number

MTU Maximum Transmission Unit

MWSG Metro Wireless Security Gateway

NAS Network Access Server

NTP Network Time Protocol)

P-GW Packet Data Network Gateway

PAA PDN Address Allocation

PCN Packet switched Core network Node (SGSN, GGSN, S–GW, P–GW)

PCO Protocol Conﬁguration Options

PDN Packet Data Network

PDP Packet Data Protocol

PGW PDN Gateway

produce.short.name Refers to either SCG or vSZ-H

R-WSG/WSG Ruckus Wireless Security Gateway

RAC Radio Access Controller

RAP Root Access Point

RAR Re-Auth Request

RSSI Received Signal Strength Indicator

S-CDR SGSN Call Detail Record

SCG Ruckus Wireless Smart Cell Gateway

SCTP Stream Control Transmission Protocol

SG Signalling Gateway

SGSN Serving GPRS Support Node

SGW Serving Gateway

About This Guide

Terminology

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A 27

About This Guide Terminology

TABLE 2 Terms used (continued)

Term Description

SSID Service Set Identiﬁer (SSID)

STR STR (Session Termination-Request)

TCAP Transaction Capabilities Application Part

TCP Transmission Control Protocol

TEID Tunnel End Point Identiﬁer

UDP User Datagram Protocol

UE User Equipment

UI Web User Interface

USB Universal Serial Bus

WDS Wireless Distribution System

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Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide

Revision History

• SmartZone Version 3.6............................................................................................................................................29

• SmartZone Version 3.5.1.........................................................................................................................................29

• SmartZone Version 3.5............................................................................................................................................30

• SmartZone Version 3.4.1.........................................................................................................................................32

• SmartZone Version 3.4............................................................................................................................................32

• SmartZone Version 3.2.1.........................................................................................................................................33

• SmartZone Version 3.2............................................................................................................................................33

• SmartZone Version 3.1.1.........................................................................................................................................36

• RuckOS Version 3.1................................................................................................................................................37

• RuckOS Version 3.0................................................................................................................................................43

SmartZone Version 3.6

New Events in Release 3.6

Event Code

186 generalRogueAPDetected

187 apSigningInformation

349 apClusterFailover

350 apRehomeFailover

872 allServiceOutOfService

873 allServiceInService

874 clusterRedundancySyncCfgFailed

8001 application of user is identiﬁed

8002 application of user is denied

8003 urlFilteringServerUnreachable

8004 urlFilteringServerReachable

Event

SmartZone Version 3.5.1

The following are the changes for version 3.5.1.

New Event

Event Code

2802 wiredClientJoin

2803 wiredClientJoinFailure

2804 wiredClientDisconnect

2806 wiredClientAuthorization

Event

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A 29

Revision History SmartZone Version 3.5

Event Code Event

2808 wiredClientSessionExpiration

SmartZone Version 3.5

The following are the changes for version 3.5.

Deprecated Alarm and Event

Code Type Replace With

Alarm 835 and Event 837

New Alarm

resyncNTPTime Alarm and Event 855 - unsyncNTPTime

Alarm Code

341 apDHCPServiceFailure

346 apNATFailureDetectedbySZ

855 unsyncNTPTime

858 clusterUploadKspFileFailed

974 csvFtpTransferMaxRetryReached

975 csvDiskThresholdExceeded

976 csvDiskMaxCapacityReached

1024 apCfgNonDhcpNatWlanVlanConﬁgMismatch

1025 apCfgDhcpNatWlanVlanConﬁgMismatch

1258 dpDcToCaleaConnectFail

1261 dpP2PTunnelConnectFail

1265 dpDhcpIpPoolUsageRate100

1267 zoneAfﬁnityLastDpDisconnected

1762 racADLDAPTLSFailed

4003 disabledSciDueToUpgrade

4005 diabledSciAndFtpDueToMutuallyExclusive

Alarm

NOTE Description for Alarm 346 is changed.

New Event

Event Code

117 apGetConﬁgFailed

228 clientBlockByBarringUERule

229 clientUnBlockByBarringUERule

30 Part Number: 800-71565-001 Rev A

Event

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide

+ 311 hidden pages

Ruckus Wireless Virtual SmartZone High Scale, SmartZone 300, SmartCell Gateway 200 Reference Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Preface

Document Conventions

Notes, Cautions, and Warnings

Command Syntax Conventions

Document Feedback

Ruckus Product Documentation Resources

Online Training Resources

Contacting Ruckus Customer Services and Support

What Support Do I Need?

Open a Case

Self-Service Resources

About This Guide

Introduction

Terminology

Revision History

SmartZone Version 3.6

New Events in Release 3.6

SmartZone Version 3.5.1

New Event

SmartZone Version 3.5

Deprecated Alarm and Event

New Alarm

New Event