Ruckus Wireless Virtual SmartZone High Scale, SmartZone 300, SmartCell Gateway 200 Reference Manual

MESSAGE REFERENCE GUIDE

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide

Supporting SmartZone 3.6

Part Number: 800-71565-001 Rev A Publication Date: November 2017

No part of this documentation may be used, reproduced, transmitted, or translated, in any form or by any means, electronic, mechanical, manual, optical, or otherwise, without prior written permission of or as expressly provided by under license from Brocade.

Destination Control Statement

Technical data contained in this publication may be subject to the export control laws of the United States of America. Disclosure to nationals of other countries contrary to United States law is prohibited. It is the reader’s responsibility to determine the applicable regulations and to comply with them.

Disclaimer

THIS DOCUMENTATION AND ALL INFORMATION CONTAINED HEREIN (“MATERIAL”) IS PROVIDED FOR GENERAL INFORMATION PURPOSES ONLY. BROCADE and RUCKUS WIRELESS, INC. AND THEIR LICENSORS MAKE NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, WITH REGARD TO THE MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE, OR THAT THE MATERIAL IS ERROR-FREE, ACCURATE OR RELIABLE. BROCADE and RUCKUS RESERVE THE RIGHT TO MAKE CHANGES OR UPDATES TO THE MATERIAL AT ANY TIME.

Limitation of Liability

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Trademarks

Ruckus Wireless, Ruckus, the bark logo, BeamFlex, ChannelFly, Dynamic PSK, FlexMaster, Simply Better Wireless, SmartCell, SmartMesh, SmartZone, Unleashed, ZoneDirector and ZoneFlex are trademarks of Ruckus Wireless, Inc. in the United States and in other countries. Brocade, the B-wing symbol, MyBrocade, and ICX are trademarks of Brocade Communications Systems, Inc. in the United States and in other countries. Other trademarks may belong to third parties.

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Contents

Preface........................................................................................................................................................................................................21

Document Conventions........................................................................................................................................................................21

Notes, Cautions, and Warnings.....................................................................................................................................................21

Command Syntax Conventions............................................................................................................................................................21

Document Feedback............................................................................................................................................................................22

Ruckus Product Documentation Resources.........................................................................................................................................22

Online Training Resources.................................................................................................................................................................... 22

Contacting Ruckus Customer Services and Support............................................................................................................................23

What Support Do I Need?.............................................................................................................................................................23

Open a Case.................................................................................................................................................................................23

Self-Service Resources................................................................................................................................................................. 23

About This Guide........................................................................................................................................................................................ 25

Introduction..........................................................................................................................................................................................25

Terminology..........................................................................................................................................................................................25

Revision History...........................................................................................................................................................................................29

SmartZone Version 3.6.........................................................................................................................................................................29

New Events in Release 3.6............................................................................................................................................................29

SmartZone Version 3.5.1......................................................................................................................................................................29

New Event.................................................................................................................................................................................... 29

SmartZone Version 3.5.........................................................................................................................................................................30

Deprecated Alarm and Event........................................................................................................................................................ 30

New Alarm....................................................................................................................................................................................30

New Event.................................................................................................................................................................................... 30

SmartZone Version 3.4.1......................................................................................................................................................................32

SmartZone Version 3.4.........................................................................................................................................................................32

New Alarm....................................................................................................................................................................................32

Displayed on the Web Interface.....................................................................................................................................................32

New Event.................................................................................................................................................................................... 32

SmartZone Version 3.2.1......................................................................................................................................................................33

New Alarm....................................................................................................................................................................................33

New Event.................................................................................................................................................................................... 33

Event on Web Interface.................................................................................................................................................................33

SmartZone Version 3.2.........................................................................................................................................................................33

New Alarm....................................................................................................................................................................................34

Attribute Change...........................................................................................................................................................................34

Renamed Alarm............................................................................................................................................................................ 34

New Event.................................................................................................................................................................................... 34

Severity Change............................................................................................................................................................................35

Attribute Change...........................................................................................................................................................................36

Renamed Event............................................................................................................................................................................ 36

Auto Clearance of Event............................................................................................................................................................... 36

SmartZone Version 3.1.1......................................................................................................................................................................36

New Alarm....................................................................................................................................................................................37

New Event.................................................................................................................................................................................... 37

Re-added Event............................................................................................................................................................................37

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Renamed Event............................................................................................................................................................................ 37

RuckOS Version 3.1.............................................................................................................................................................................37

New Alarm....................................................................................................................................................................................38

Deprecated Alarm.........................................................................................................................................................................38

Renamed Alarm............................................................................................................................................................................ 39

New Event.................................................................................................................................................................................... 39

Modiﬁed Event Severity.................................................................................................................................................................41

Renamed Event............................................................................................................................................................................ 41

RuckOS Version 3.0.............................................................................................................................................................................43

New Alarm....................................................................................................................................................................................43

Deprecated Alarm.........................................................................................................................................................................44

Renamed Alarm Type....................................................................................................................................................................45

Modiﬁcation of Alarm Severity....................................................................................................................................................... 45

Renamed Alarm............................................................................................................................................................................ 45

New Event.................................................................................................................................................................................... 46

Deprecated Event......................................................................................................................................................................... 48

Re-added Event............................................................................................................................................................................49

Modiﬁcations to Event Severity......................................................................................................................................................49

Renamed Event Type.................................................................................................................................................................... 49

Renamed Event............................................................................................................................................................................ 50

Alarm and Event Management.................................................................................................................................................................... 53

Overview..............................................................................................................................................................................................53

Alarm and Event Management............................................................................................................................................................. 53

Event Categories...........................................................................................................................................................................53

Event Attributes............................................................................................................................................................................ 54

Generation of Alarm and Event......................................................................................................................................................54

Alarm Types................................................................................................................................................................................................ 57

Accounting Alarms...............................................................................................................................................................................57

Accounting server not reachable...................................................................................................................................................58

Accounting failed over to secondary............................................................................................................................................. 58

Accounting fallback to primary...................................................................................................................................................... 58

AP accounting message mandatory parameter missing................................................................................................................ 59

AP accounting message decode failed......................................................................................................................................... 60

AP account message drop while no accounting start message.....................................................................................................60

Unauthorized CoA/DM message dropped.....................................................................................................................................61

AP Authentication Alarms.....................................................................................................................................................................61

RADIUS server unreachable..........................................................................................................................................................62

LDAP server unreachable..............................................................................................................................................................62

AD server unreachable..................................................................................................................................................................62

WeChat ESP authentication server unreachable............................................................................................................................63

WeChat ESP authentication server unresolvable........................................................................................................................... 63

WeChat ESP DNAT server unreachable........................................................................................................................................ 64

WeChat ESP DNAT server unresolvable........................................................................................................................................64

AP Communication Alarms.................................................................................................................................................................. 65

AP rejected................................................................................................................................................................................... 65

AP conﬁguration update failed...................................................................................................................................................... 65

AP swap model mismatched........................................................................................................................................................ 66

AP pre-provision model mismatched.............................................................................................................................................66

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AP ﬁrmware update failed............................................................................................................................................................. 66

AP WLAN oversubscribed.............................................................................................................................................................67

AP join zone failed.........................................................................................................................................................................67

AP LBS Alarms.................................................................................................................................................................................... 68

No LS responses.......................................................................................................................................................................... 68

LS authentication failure................................................................................................................................................................68

AP failed to connect to LS............................................................................................................................................................ 69

AP State Change Alarms......................................................................................................................................................................69

AP rebooted by system.................................................................................................................................................................70

AP disconnected.......................................................................................................................................................................... 70

AP deleted....................................................................................................................................................................................70

AP cable modem interface down.................................................................................................................................................. 71

AP DHCP service failure................................................................................................................................................................71

AP NAT failure...............................................................................................................................................................................72

Authentication Alarms.......................................................................................................................................................................... 72

Authentication server not reachable.............................................................................................................................................. 72

Authentication failed over to secondary.........................................................................................................................................73

Authentication fallback to primary..................................................................................................................................................73

AD/LDAP connectivity failure.........................................................................................................................................................74

Bind fails with AD/LDAP................................................................................................................................................................74

Bind success with LDAP, but unable to ﬁnd clear text password for the user................................................................................ 75

RADIUS fails to connect to AD NPS server....................................................................................................................................75

RADIUS fails to authenticate with AD NPS server..........................................................................................................................76

Fails to establish TLS tunnel with AD/LDAP...................................................................................................................................76

Control and Data Plane Interface Alarms.............................................................................................................................................. 77

GtpManager (DP) disconnected.................................................................................................................................................... 77

Cluster Alarms......................................................................................................................................................................................78

New node failed to join..................................................................................................................................................................78

Node removal failed...................................................................................................................................................................... 79

Node out of service.......................................................................................................................................................................79

Cluster in maintenance state.........................................................................................................................................................80

Cluster backup failed.................................................................................................................................................................... 80

Cluster restore failed..................................................................................................................................................................... 81

Cluster upgrade failed................................................................................................................................................................... 81

Cluster application stopped.......................................................................................................................................................... 82

Node bond interface down............................................................................................................................................................82

Node physical interface down....................................................................................................................................................... 83

Cluster node rebooted.................................................................................................................................................................. 83

Cluster node shut down................................................................................................................................................................83

Disk usage exceed threshold........................................................................................................................................................ 84

Cluster out of service.................................................................................................................................................................... 84

Cluster upload AP ﬁrmware failed..................................................................................................................................................85

Cluster add AP ﬁrmware failed...................................................................................................................................................... 85

Unsync NTP time..........................................................................................................................................................................85

Cluster upload KSP ﬁle failed........................................................................................................................................................ 86

Conﬁguration backup failed...........................................................................................................................................................86

Conﬁguration restore failed............................................................................................................................................................86

Conﬁguration Alarms............................................................................................................................................................................87

Zone conﬁguration preparation failed............................................................................................................................................ 87

AP conﬁguration generation failed................................................................................................................................................. 87

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End-of-life AP model detected...................................................................................................................................................... 88

VLAN conﬁguration mismatch on non DHCP/NAT WLAN............................................................................................................. 88

VLAN conﬁguration mismatch on DHCP/NAT WLAN.................................................................................................................... 89

Data Plane Alarms................................................................................................................................................................................90

Data plane conﬁguration update failed.......................................................................................................................................... 90

Data plane disconnected.............................................................................................................................................................. 91

Data plane physical interface down...............................................................................................................................................91

Data plane rebooted..................................................................................................................................................................... 91

Data plane packet pool is under low water mark...........................................................................................................................92

Data plane packet pool is under critical low water mark................................................................................................................ 92

Data plane core dead....................................................................................................................................................................92

Data plane process restarted........................................................................................................................................................ 93

Data plane license is not enough...................................................................................................................................................93

Data plane upgrade failed............................................................................................................................................................. 94

Data plane of data center side fails to connect to the CALEA server..............................................................................................94

Data plane fails to connects to the other data plane......................................................................................................................95

Data plane DHCP IP pool usage rate is 100 percent..................................................................................................................... 95

GA Interface Alarms............................................................................................................................................................................. 95

Connection to CGF failed..............................................................................................................................................................96

CDR transfer failed........................................................................................................................................................................96

CDR generation failed................................................................................................................................................................... 97

Gn/S2a Interface Alarms...................................................................................................................................................................... 97

GGSN restarted............................................................................................................................................................................ 98

GGSN not reachable.....................................................................................................................................................................98

GGSN not resolved.......................................................................................................................................................................98

PDNGW could not be resolved..................................................................................................................................................... 99

PDNGW version not supported.....................................................................................................................................................99

Associated PDNGW down..........................................................................................................................................................100

Create session response failed....................................................................................................................................................100

Decode failed..............................................................................................................................................................................101

Modify bearer response failed..................................................................................................................................................... 101

Delete session response failed.................................................................................................................................................... 101

Delete bearer request failed.........................................................................................................................................................102

Update bearer request failed.......................................................................................................................................................102

CGF server not conﬁgured.......................................................................................................................................................... 103

GR Interface Alarms........................................................................................................................................................................... 103

Destination not reachable............................................................................................................................................................103

App server down........................................................................................................................................................................ 104

App server inactive......................................................................................................................................................................104

Association establishment failed..................................................................................................................................................105

Association down....................................................................................................................................................................... 105

Outbound routing failure..............................................................................................................................................................106

Did allocation failure.................................................................................................................................................................... 106

IPMI Alarms........................................................................................................................................................................................107

ipmiVoltage.................................................................................................................................................................................108

ipmiThempBB.............................................................................................................................................................................109

ipmiThempFP............................................................................................................................................................................. 109

ipmiThempIOH............................................................................................................................................................................110

ipmiThempMemP........................................................................................................................................................................110

ipmiThempPS............................................................................................................................................................................. 111

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ipmiThempP............................................................................................................................................................................... 111

ipmiThempHSBP........................................................................................................................................................................ 111

ipmiFan.......................................................................................................................................................................................112

ipmiPower...................................................................................................................................................................................112

ipmiCurrent.................................................................................................................................................................................113

ipmiFanStatus.............................................................................................................................................................................113

ipmiPsStatus...............................................................................................................................................................................113

ipmiDrvStatus............................................................................................................................................................................. 114

Licensing Alarms................................................................................................................................................................................114

TTG session critical threshold......................................................................................................................................................115

TTG session license exhausted...................................................................................................................................................115

License going to expire............................................................................................................................................................... 115

Insufﬁcient license capacity......................................................................................................................................................... 116

PMIPv6 Alarms.................................................................................................................................................................................. 116

Conﬁg update failed....................................................................................................................................................................116

LMA ICMP unreachable.............................................................................................................................................................. 117

LMA failed over........................................................................................................................................................................... 117

DHCP connection lost.................................................................................................................................................................118

SCI Alarms.........................................................................................................................................................................................118

Connect to SCI failure................................................................................................................................................................. 118

SCI has been disabled................................................................................................................................................................ 119

SCI and FTP have been disabled................................................................................................................................................ 119

Session Alarms.................................................................................................................................................................................. 120

Binding failed.............................................................................................................................................................................. 120

STA Interface Alarms..........................................................................................................................................................................120

STA authentication failed transport down....................................................................................................................................121

STA authentication failed failure response....................................................................................................................................121

STA authentication failed decode failure...................................................................................................................................... 121

STA re-authorization failed...........................................................................................................................................................122

STA response timer expired........................................................................................................................................................ 122

Retransmission exhausted.......................................................................................................................................................... 123

System Alarms...................................................................................................................................................................................123

No LS responses........................................................................................................................................................................ 124

LS authentication failure..............................................................................................................................................................124

{produce.short.name} failed to connect to LS............................................................................................................................. 125

Syslog server unreachable.......................................................................................................................................................... 125

CSV export FTP maximum retry..................................................................................................................................................126

CSV export disk threshold exceeded.......................................................................................................................................... 126

CSV export disk max capacity reached.......................................................................................................................................126

Process restart............................................................................................................................................................................127

Service unavailable......................................................................................................................................................................127

Keepalive failure.......................................................................................................................................................................... 127

Resource unavailable.................................................................................................................................................................. 128

HIP failed over.............................................................................................................................................................................128

Diameter initialization error.......................................................................................................................................................... 129

Diameter peer transport failure.................................................................................................................................................... 129

Diameter CER error.....................................................................................................................................................................130

Diameter peer add error..............................................................................................................................................................130

Diameter peer remove successful............................................................................................................................................... 131

Diameter realm entry error...........................................................................................................................................................131

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Diameter failover to alternate peer...............................................................................................................................................132

Diameter fail back to peer........................................................................................................................................................... 132

Diameter CEA unknown peer......................................................................................................................................................133

Diameter no common application................................................................................................................................................133

Process initiated..........................................................................................................................................................................134

PMIPv6 unavailable.....................................................................................................................................................................134

Memory allocation failed..............................................................................................................................................................134

The last one data plane is disconnected zone afﬁnity proﬁle alarm...............................................................................................135

Threshold Alarms............................................................................................................................................................................... 135

CPU threshold exceeded............................................................................................................................................................ 136

Memory threshold exceeded.......................................................................................................................................................136

Disk usage threshold exceeded.................................................................................................................................................. 137

License threshold exceeded........................................................................................................................................................137

Rate limit for TOR surpassed...................................................................................................................................................... 137

The number of users exceeded its limit....................................................................................................................................... 138

The number of devices exceeded its limit....................................................................................................................................138

Tunnel Alarms - Access Point.............................................................................................................................................................139

AP softGRE gateway not reachable............................................................................................................................................ 139

AP is disconnected from secure gateway....................................................................................................................................139

AP secure gateway association failure.........................................................................................................................................140

Events Types............................................................................................................................................................................................. 141

3rd Party Access Point Events........................................................................................................................................................... 141

3rd party AP connected..............................................................................................................................................................141

Accounting Events............................................................................................................................................................................. 142

Accounting session started.........................................................................................................................................................142

Accounting session start failed....................................................................................................................................................143

Accounting session disabled.......................................................................................................................................................143

Accounting session stopped successfully................................................................................................................................... 144

Accounting session stopped failed..............................................................................................................................................144

Accounting session interim failed................................................................................................................................................ 144

Accounting server not reachable.................................................................................................................................................145

Accounting failed over to secondary........................................................................................................................................... 145

Accounting fallback to primary.................................................................................................................................................... 146

AP accounting message mandatory parameter missing.............................................................................................................. 146

Unknown realm...........................................................................................................................................................................146

AP accounting message decode failed....................................................................................................................................... 147

AP accounting retransmission message dropped........................................................................................................................147

AP accounting response while invalid conﬁg............................................................................................................................... 148

AP account message drop while no accounting start message...................................................................................................148

Unauthorized COA/DM message dropped..................................................................................................................................149

AP Authentication Events................................................................................................................................................................... 149

Radius server reachable..............................................................................................................................................................149

Radius server unreachable..........................................................................................................................................................150

LDAP server reachable................................................................................................................................................................150

LDAP server unreachable............................................................................................................................................................151

AD server reachable....................................................................................................................................................................151

AD server unreachable................................................................................................................................................................151

Wechat ESP authentication server reachable.............................................................................................................................. 152

WeChat ESP authentication server unreachable..........................................................................................................................152

WeChat ESP authentication server resolvable............................................................................................................................. 152

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WeChat ESP authentication server unresolvable......................................................................................................................... 153

WeChat ESP DNAT server reachable..........................................................................................................................................153

WeChat ESP DNAT server unreachable...................................................................................................................................... 153

WeChat ESP DNAT server resolvable..........................................................................................................................................154

WeChat ESP DNAT server unresolvable......................................................................................................................................154

AP Communication Events.................................................................................................................................................................154

AP discovery succeeded.............................................................................................................................................................155

AP managed...............................................................................................................................................................................155

AP rejected................................................................................................................................................................................. 156

AP ﬁrmware updated.................................................................................................................................................................. 156

AP ﬁrmware update failed........................................................................................................................................................... 156

Updating AP ﬁrmware................................................................................................................................................................. 157

Updating AP conﬁguration.......................................................................................................................................................... 157

AP conﬁguration updated........................................................................................................................................................... 157

AP conﬁguration update failed.................................................................................................................................................... 157

AP pre-provision model mismatched...........................................................................................................................................158

AP swap model mismatched...................................................................................................................................................... 158

AP WLAN oversubscribed...........................................................................................................................................................158

AP join zone failed.......................................................................................................................................................................159

AP illegal to change country code............................................................................................................................................... 159

AP conﬁguration get failed.......................................................................................................................................................... 159

Rogue AP................................................................................................................................................................................... 160

SSID-spooﬁng rogue AP............................................................................................................................................................. 160

MAC-spooﬁng rogue AP............................................................................................................................................................. 160

Same-network rogue AP.............................................................................................................................................................161

Ad-hoc network device............................................................................................................................................................... 161

Rogue AP disappeared...............................................................................................................................................................161

Classiﬁed Rogue AP................................................................................................................................................................... 161

AP image signing failed............................................................................................................................................................... 162

AP LBS Events...................................................................................................................................................................................162

No LS responses........................................................................................................................................................................ 163

LS authentication failure..............................................................................................................................................................163

AP connected to LS....................................................................................................................................................................163

AP failed to connect to LS.......................................................................................................................................................... 163

AP started location service..........................................................................................................................................................164

AP stopped location service........................................................................................................................................................164

AP received passive calibration request.......................................................................................................................................164

AP received passive footfall request............................................................................................................................................ 165

AP received unrecognized request..............................................................................................................................................165

AP Mesh Events.................................................................................................................................................................................165

EMAP downlink connected to MAP.............................................................................................................................................166

EMAP downlink disconnected from MAP.................................................................................................................................... 166

EMAP uplink connected to MAP................................................................................................................................................. 167

EMAP uplink disconnected from MAP.........................................................................................................................................167

MAP disconnected..................................................................................................................................................................... 167

MAP downlink connected........................................................................................................................................................... 167

MAP downlink connected to EMAP.............................................................................................................................................168

MAP downlink disconnected from EMAP.................................................................................................................................... 168

RAP downlink connected to MAP............................................................................................................................................... 168

MAP uplink connected to EMAP................................................................................................................................................. 169

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MAP uplink disconnected from EMAP.........................................................................................................................................169

MAP uplink connected to RAP....................................................................................................................................................169

MAP uplink connected to MAP................................................................................................................................................... 170

Mesh state updated to MAP....................................................................................................................................................... 170

Mesh state updated to MAP no channel..................................................................................................................................... 170

Mesh state updated to RAP........................................................................................................................................................171

Mesh state update to RAP no channel........................................................................................................................................171

MAP downlink connected to MAP...............................................................................................................................................171

MAP downlink disconnected from MAP...................................................................................................................................... 171

RAP downlink disconnected from MAP.......................................................................................................................................172

AP State Change Events....................................................................................................................................................................172

AP rebooted by user...................................................................................................................................................................173

AP rebooted by system...............................................................................................................................................................173

AP disconnected........................................................................................................................................................................ 173

AP IP address updated...............................................................................................................................................................174

AP reset to factory default...........................................................................................................................................................174

AP channel updated................................................................................................................................................................... 174

AP country code updated........................................................................................................................................................... 175

AP channel updated because dynamic frequency selection (DFS) detected a radar.................................................................... 175

AP change control plane.............................................................................................................................................................175

AP connected.............................................................................................................................................................................176

AP deleted..................................................................................................................................................................................176

AP heartbeat lost........................................................................................................................................................................ 176

AP tagged as critical................................................................................................................................................................... 176

AP cable modem interface down................................................................................................................................................ 177

AP brownout...............................................................................................................................................................................177

AP cable modem power-cycled by user......................................................................................................................................177

AP smart monitor turn off WLAN.................................................................................................................................................178

AP client load balancing limit reached......................................................................................................................................... 178

AP client load balancing limit recovered...................................................................................................................................... 178

AP WLAN state changed............................................................................................................................................................ 179

AP capacity reached...................................................................................................................................................................179

AP capacity recovered................................................................................................................................................................ 179

AP cable modem interface up.....................................................................................................................................................180

AP cable modem soft-rebooted by user......................................................................................................................................180

AP cable modem set to factory default by user........................................................................................................................... 180

AP health high latency ﬂag.......................................................................................................................................................... 181

AP health low capacity ﬂag......................................................................................................................................................... 181

AP health high connection failure ﬂag..........................................................................................................................................181

AP health high client count ﬂag................................................................................................................................................... 182

AP health high latency clear........................................................................................................................................................ 182

AP health low capacity clear....................................................................................................................................................... 182

AP health high connection failure clear........................................................................................................................................183

AP health high client count clear................................................................................................................................................. 183

Primary DHCP AP is down..........................................................................................................................................................183

Primary DHCP AP is up.............................................................................................................................................................. 184

Secondary DHCP AP is down.....................................................................................................................................................184

Secondary DHCP AP is up..........................................................................................................................................................184

Primary or secondary DHCP AP detects 90% of the conﬁgured total IPs.................................................................................... 184

Both primary and secondary DHCP server APs are down........................................................................................................... 185

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AP NAT gateway IP failover detected for particular VLAN pool.................................................................................................... 185

AP NAT gateway IP fall back detected for particular VLAN pool.................................................................................................. 185

NAT VLAN capacity affected detected by NAT gateway AP at zone due to three (3) consecutive NAT gateway AP IPs are down for particular VLAN pool

.....................................................................................................................................................................................186

NAT VLAN capacity restored detected by NAT gateway AP due to (at least) one out of the three (3) consecutive NAT gateway AP IP were down is now up

.....................................................................................................................................................................................186

AP NAT failure detected by SZ due to three (3) consecutive NAT gateway APs are down........................................................... 187

AP health high airtime utilization ﬂag............................................................................................................................................187

AP health high airtime utilization clear..........................................................................................................................................187

AP cluster failover....................................................................................................................................................................... 188

AP cluster rehome...................................................................................................................................................................... 188

AP USB Events.................................................................................................................................................................................. 189

AP USB software package downloaded......................................................................................................................................189

AP USB software package download failed................................................................................................................................ 189

Authentication Events.........................................................................................................................................................................189

Authentication server not reachable............................................................................................................................................ 190

Unknown realm...........................................................................................................................................................................190

Authentication succeeded...........................................................................................................................................................191

Authentication failed....................................................................................................................................................................191

Pseudonym authentication succeeded........................................................................................................................................191

Pseudonym authentication failed.................................................................................................................................................192

Fast re-authentication succeeded............................................................................................................................................... 192

Fast re-authentication failed........................................................................................................................................................ 193

Authentication failed over to secondary.......................................................................................................................................193

Authentication fallback to primary................................................................................................................................................194

AD/LDAP connected successfully............................................................................................................................................... 194

AD/LDAP connectivity failure.......................................................................................................................................................194

Bind fails with AD/LDAP..............................................................................................................................................................195

Bind success with LDAP, but unable to ﬁnd clear text password for the user.............................................................................. 195

RADIUS fails to connect to AD NPS server..................................................................................................................................195

RADIUS fails to authenticate with AD NPS server........................................................................................................................196

Successfully established the TLS tunnel with AD/LDAP...............................................................................................................196

Fails to establish TLS tunnel with AD/LDAP.................................................................................................................................196

Authorization Events...........................................................................................................................................................................197

DM received from AAA................................................................................................................................................................197

DM NACK sent to AAA............................................................................................................................................................... 197

DM sent to NAS..........................................................................................................................................................................198

DM NACK received from NAS.....................................................................................................................................................198

CoA received from AAA.............................................................................................................................................................. 198

CoA NACK sent to AAA.............................................................................................................................................................. 199

CoA sent NAS............................................................................................................................................................................ 199

CoA NAK received NAS..............................................................................................................................................................199

CoA authorize only access reject................................................................................................................................................ 200

CoA RWSG MWSG notiﬁcation failure.........................................................................................................................................200

Control and Data Plane Interface........................................................................................................................................................200

DP connected.............................................................................................................................................................................201

GtpManager (DP) disconnected.................................................................................................................................................. 201

Session updated at DP............................................................................................................................................................... 201

Session update at DP failed........................................................................................................................................................ 202

Session deleted at DP.................................................................................................................................................................202

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Session delete at DP failed..........................................................................................................................................................203

C2d conﬁguration failed.............................................................................................................................................................. 203

Client Events...................................................................................................................................................................................... 203

Client authentication failed.......................................................................................................................................................... 205

Client joined................................................................................................................................................................................ 205

Client failed to join.......................................................................................................................................................................205

Client disconnected.................................................................................................................................................................... 206

Client connection timed out........................................................................................................................................................ 206

Client authorization successfully..................................................................................................................................................206

Client authorization failed............................................................................................................................................................ 207

Client session expired................................................................................................................................................................. 207

Client roaming.............................................................................................................................................................................208

Client logged out.........................................................................................................................................................................208

3rd party client join .....................................................................................................................................................................208

3rd party client inactivity timeout ................................................................................................................................................ 209

3rd party client authorization ...................................................................................................................................................... 209

3rd party client authorization failure ............................................................................................................................................ 209

3rd party client session expiration .............................................................................................................................................. 210

3rd party client roaming ............................................................................................................................................................. 210

3rd party client session logout ....................................................................................................................................................211

Client roaming disconnected.......................................................................................................................................................211

Client blocked ............................................................................................................................................................................211

Client grace period .....................................................................................................................................................................212

Onboarding registration succeeded ........................................................................................................................................... 212

Onboarding registration failed .....................................................................................................................................................212

Remediation succeeded ............................................................................................................................................................ 213

Remediation failed ..................................................................................................................................................................... 213

Force DHCP disconnected ........................................................................................................................................................ 213

WDS device joined .....................................................................................................................................................................214

WDS device left.......................................................................................................................................................................... 214

Client is blocked because of barring UE rule............................................................................................................................... 214

Client is unblocked by barring UE rule.........................................................................................................................................215

Start CALEA mirroring client........................................................................................................................................................215

Stop CALEA mirroring client........................................................................................................................................................215

Wired client joined.......................................................................................................................................................................215

Wired client failed to join............................................................................................................................................................. 216

Wired client disconnected...........................................................................................................................................................216

Wired client authorization successfully........................................................................................................................................ 216

Wired client session expired........................................................................................................................................................217

Application identiﬁed................................................................................................................................................................... 217

Application denied...................................................................................................................................................................... 218

URL ﬁltering server unreachable..................................................................................................................................................218

URL ﬁltering server reachable......................................................................................................................................................218

Cluster Events....................................................................................................................................................................................218

Cluster created successfully........................................................................................................................................................219

New node joined successfully..................................................................................................................................................... 219

New node failed to join................................................................................................................................................................220

Node removal completed............................................................................................................................................................220

Node removal failed.................................................................................................................................................................... 220

Node out of service.....................................................................................................................................................................221

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Cluster in maintenance state.......................................................................................................................................................221

Cluster back in service................................................................................................................................................................ 221

Cluster backup completed..........................................................................................................................................................222

Cluster backup failed.................................................................................................................................................................. 222

Cluster restore completed...........................................................................................................................................................222

Cluster restore failed................................................................................................................................................................... 223

Cluster node upgrade completed................................................................................................................................................223

Entire cluster upgraded successfully........................................................................................................................................... 223

Cluster upgrade failed................................................................................................................................................................. 224

Cluster application stopped........................................................................................................................................................ 224

Cluster application started...........................................................................................................................................................224

Cluster backup started................................................................................................................................................................225

Cluster upgrade started.............................................................................................................................................................. 225

Cluster leader changed............................................................................................................................................................... 225

Node bond interface down..........................................................................................................................................................225

Node bond interface up.............................................................................................................................................................. 226

Node IP address changed.......................................................................................................................................................... 226

Node physical interface down..................................................................................................................................................... 226

Node physical interface up..........................................................................................................................................................227

Cluster node rebooted................................................................................................................................................................ 227

NTP time synchronized............................................................................................................................................................... 227

Cluster node shutdown...............................................................................................................................................................228

Cluster upload started.................................................................................................................................................................228

Cluster upload completed...........................................................................................................................................................228

Cluster upload failed................................................................................................................................................................... 228

SSH tunnel switched...................................................................................................................................................................229

Cluster remove node started.......................................................................................................................................................229

Node back in service.................................................................................................................................................................. 229

Disk usage exceed threshold...................................................................................................................................................... 230

Cluster out of service.................................................................................................................................................................. 230

Initiated moving APs in node to a new cluster............................................................................................................................. 230

Cluster upload vSZ-D ﬁrmware started........................................................................................................................................231

Cluster upload vSZ-D ﬁrmware completed..................................................................................................................................231

Cluster upload vSZ-D ﬁrmware failed.......................................................................................................................................... 231

Cluster upload AP ﬁrmware started.............................................................................................................................................232

Cluster upload AP ﬁrmware completed....................................................................................................................................... 232

Cluster upload AP ﬁrmware failed................................................................................................................................................232

Cluster add AP ﬁrmware started..................................................................................................................................................232

Cluster add AP ﬁrmware completed............................................................................................................................................233

Cluster add AP ﬁrmware failed.................................................................................................................................................... 233

Cluster name is changed............................................................................................................................................................ 233

Unsync NTP Time....................................................................................................................................................................... 234

Cluster upload KSP ﬁle started....................................................................................................................................................234

Cluster upload KSP ﬁle completed..............................................................................................................................................234

Cluster upload KSP ﬁle failed...................................................................................................................................................... 235

Conﬁguration backup started......................................................................................................................................................235

Conﬁguration backup succeeded................................................................................................................................................235

Conﬁguration backup failed.........................................................................................................................................................235

Conﬁguration restore succeeded................................................................................................................................................ 236

Conﬁguration restore failed..........................................................................................................................................................236

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A 13

AP Certiﬁcate Expired................................................................................................................................................................. 236

AP Certiﬁcate Updated............................................................................................................................................................... 237

Conﬁguration restore started.......................................................................................................................................................237

Upgrade SSTable failed...............................................................................................................................................................237

Reindex elastic search ﬁnished....................................................................................................................................................238

Initiated APs contact APR........................................................................................................................................................... 238

All nodes back in service.............................................................................................................................................................238

Not management service ready...................................................................................................................................................238

Management service ready......................................................................................................................................................... 239

Conﬁguration sync failed............................................................................................................................................................. 239

Node IPv6 address added.......................................................................................................................................................... 239

Node IPv6 address deleted.........................................................................................................................................................240

Conﬁguration Events.......................................................................................................................................................................... 240

Conﬁguration updated................................................................................................................................................................ 240

Conﬁguration update failed......................................................................................................................................................... 241

Conﬁguration receive failed......................................................................................................................................................... 241

Incorrect ﬂat ﬁle conﬁguration......................................................................................................................................................241

Zone conﬁguration preparation failed.......................................................................................................................................... 242

AP conﬁguration generation failed............................................................................................................................................... 242

End-of-life AP model detected.................................................................................................................................................... 242

VLAN conﬁguration mismatch on non-DHCP/NAT WLAN........................................................................................................... 243

VLAN conﬁguration mismatch on DHCP/NAT WLAN.................................................................................................................. 243

Data Plane Events..............................................................................................................................................................................243

Data plane discovered................................................................................................................................................................ 244

Data plane discovery failed..........................................................................................................................................................244

Data plane conﬁguration updated............................................................................................................................................... 245

Data plane conﬁguration update failed........................................................................................................................................ 245

Data plane rebooted................................................................................................................................................................... 245

Data plane heartbeat lost............................................................................................................................................................ 245

Data plane IP address updated...................................................................................................................................................246

Data plane updated to a new control plane.................................................................................................................................246

Data plane status update failed...................................................................................................................................................246

Data plane statistics update failed...............................................................................................................................................247

Data plane connected.................................................................................................................................................................247

Data plane disconnected............................................................................................................................................................ 247

Data plane physical interface down.............................................................................................................................................247

Data plane physical interface up..................................................................................................................................................248

Data plane packet pool is under low water mark.........................................................................................................................248

Data plane packet pool is under critical low water mark.............................................................................................................. 248

Data plane packet pool is above high water mark....................................................................................................................... 249

Data plane core dead..................................................................................................................................................................249

Data plane process restarted...................................................................................................................................................... 249

Data plane discovery succeeded................................................................................................................................................ 250

Data plane managed...................................................................................................................................................................250

Data plane deleted......................................................................................................................................................................250

Data plane license is not enough.................................................................................................................................................251

Data plane upgrade started.........................................................................................................................................................251

Data plane upgrading..................................................................................................................................................................251

Data plane upgrade succeeded.................................................................................................................................................. 251

Data plane upgrade failed........................................................................................................................................................... 252

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Data plane of data center side successfully connects to the CALEA server................................................................................. 252

Data plane of data center side fails to connect to the CALEA server............................................................................................252

Data Plane of data center side disconnects to CALEA server......................................................................................................253

Data plane successfully connects to the other data plane........................................................................................................... 253

Data plane fails to connect to the other data plane......................................................................................................................254

Data plane disconnects to the other data plane.......................................................................................................................... 254

Start CALEA mirroring client in data plane...................................................................................................................................254

Stop CALEA mirroring client in data plane...................................................................................................................................255

Data plane DHCP IP pool usage rate is 100 percent................................................................................................................... 255

Data plane DHCP IP pool usage rate is 80 percent..................................................................................................................... 255

DHCP Events.....................................................................................................................................................................................256

DHCP inform received.................................................................................................................................................................256

DHCP dcln received....................................................................................................................................................................256

GA Interface Events........................................................................................................................................................................... 257

Connection to CGF failed............................................................................................................................................................257

CGF keepalive not responded ....................................................................................................................................................257

CDR transfer succeeded.............................................................................................................................................................258

CDR transfer failed......................................................................................................................................................................258

CDR generation failed................................................................................................................................................................. 258

Gn/S2a Interface Events.................................................................................................................................................................... 259

GGSN restarted.......................................................................................................................................................................... 259

GGSN not reachable...................................................................................................................................................................260

Echo response not received........................................................................................................................................................260

GGSN not resolved.....................................................................................................................................................................260

PDP context established.............................................................................................................................................................261

PDP create failed........................................................................................................................................................................ 261

PDP update by HLR succeeded................................................................................................................................................. 261

PDP update by HLR failed.......................................................................................................................................................... 262

PDP update by roaming succeeded............................................................................................................................................262

PDP update by roaming failed.....................................................................................................................................................262

PDP update by GGSN succeeded.............................................................................................................................................. 263

PDP update by GGSN failed....................................................................................................................................................... 263

PDP delete by TTG succeeded................................................................................................................................................... 263

PDP delete by TTG failed............................................................................................................................................................ 264

PDP delete by GGSN succeeded................................................................................................................................................264

PDP delete by GGSN failed.........................................................................................................................................................265

IP assigned................................................................................................................................................................................. 265

IP not assigned........................................................................................................................................................................... 265

Unknown UE...............................................................................................................................................................................266

PDP update success COA..........................................................................................................................................................266

PDP update fail COA.................................................................................................................................................................. 266

PDNGW could not be resolved................................................................................................................................................... 267

PDNGW version not supported...................................................................................................................................................267

Associated PDNGW down..........................................................................................................................................................267

Create session response failed....................................................................................................................................................268

Decode failed..............................................................................................................................................................................268

Modify bearer response failed..................................................................................................................................................... 269

Delete session response failed.................................................................................................................................................... 269

Delete bearer request failed.........................................................................................................................................................269

Update bearer request failed.......................................................................................................................................................270

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A 15

CGF server not conﬁgured.......................................................................................................................................................... 270

Gr Interface Event.............................................................................................................................................................................. 270

Destination not reachable............................................................................................................................................................271

Destination available................................................................................................................................................................... 271

App server down........................................................................................................................................................................ 272

App server inactive......................................................................................................................................................................272

App server active........................................................................................................................................................................ 272

Association establishment failed..................................................................................................................................................273

Association down....................................................................................................................................................................... 273

Association up............................................................................................................................................................................ 273

Send auth info success...............................................................................................................................................................274

Auth info sending failed...............................................................................................................................................................274

GPRS location update succeeded.............................................................................................................................................. 274

GPRS location update failed....................................................................................................................................................... 274

Insert sub data success.............................................................................................................................................................. 275

Insert sub data failed...................................................................................................................................................................275

Outbound routing failure..............................................................................................................................................................275

Did allocation failure.................................................................................................................................................................... 276

Restore data success................................................................................................................................................................. 276

Restore data failed......................................................................................................................................................................276

IPMI Events........................................................................................................................................................................................277

ipmiVoltage.................................................................................................................................................................................277

ipmiThempBB.............................................................................................................................................................................278

ipmiThempFP............................................................................................................................................................................. 278

ipmiThempIOH............................................................................................................................................................................278

ipmiThempMemP........................................................................................................................................................................279

ipmiThempPS............................................................................................................................................................................. 279

ipmiThempP............................................................................................................................................................................... 279

ipmiThempHSBP........................................................................................................................................................................ 280

ipmiFan.......................................................................................................................................................................................280

ipmiPower...................................................................................................................................................................................280

ipmiCurrent.................................................................................................................................................................................281

ipmiFanStatus.............................................................................................................................................................................281

ipmiPsStatus...............................................................................................................................................................................281

ipmiDrvStatus............................................................................................................................................................................. 282

ipmiREVotage............................................................................................................................................................................. 282

ipmiREThempBB........................................................................................................................................................................ 282

ipmiREThempFP.........................................................................................................................................................................283

ipmiREThempIOH....................................................................................................................................................................... 283

ipmiREThempMemP................................................................................................................................................................... 283

ipmiREThempPS.........................................................................................................................................................................283

ipmiREThempP...........................................................................................................................................................................284

ipmiREThempHSBP....................................................................................................................................................................284

ipmiREFan.................................................................................................................................................................................. 284

ipmiREPower.............................................................................................................................................................................. 285

ipmiRECurrent............................................................................................................................................................................ 285

ipmiREFanStatus........................................................................................................................................................................ 285

ipmiREPsStatus.......................................................................................................................................................................... 286

ipmiREDrvStatus.........................................................................................................................................................................286

Licensing Interface Events..................................................................................................................................................................286

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TTG session warning threshold................................................................................................................................................... 287

TTG session major threshold.......................................................................................................................................................287

TTG session critical threshold......................................................................................................................................................287

TTG session license exhausted...................................................................................................................................................288

License sync succeeded.............................................................................................................................................................288

License sync failed......................................................................................................................................................................288

License import succeeded.......................................................................................................................................................... 289

License import failed................................................................................................................................................................... 289

License data changed.................................................................................................................................................................289

License going to expire............................................................................................................................................................... 289

Insufﬁcient license capacity......................................................................................................................................................... 290

Location Delivery Events.................................................................................................................................................................... 290

Unavailable location info requested............................................................................................................................................. 290

Incapable location info requested................................................................................................................................................291

Unsupported location delivery request........................................................................................................................................ 291

PMIPv6 Events...................................................................................................................................................................................291

Conﬁg update failed....................................................................................................................................................................292

LMA ICMP reachable.................................................................................................................................................................. 292

LMA ICMP unreachable.............................................................................................................................................................. 292

LMA server unreachable............................................................................................................................................................. 293

LMA failed over........................................................................................................................................................................... 293

DHCP connected........................................................................................................................................................................293

DHCP connection lost.................................................................................................................................................................294

SCI Events......................................................................................................................................................................................... 294

Connect to SCI........................................................................................................................................................................... 294

Disconnect to SCI.......................................................................................................................................................................295

Connect to SCI failure................................................................................................................................................................. 295

SCI has been disabled................................................................................................................................................................ 295

SCI and FTP have been disabled................................................................................................................................................ 295

Session Events...................................................................................................................................................................................296

Session timeout.......................................................................................................................................................................... 296

Delete all sessions.......................................................................................................................................................................296

Binding succeeded..................................................................................................................................................................... 297

Binding failed.............................................................................................................................................................................. 297

Binding time expired................................................................................................................................................................... 298

Binding revoked..........................................................................................................................................................................298

Binding released......................................................................................................................................................................... 298

STA Interface Events..........................................................................................................................................................................299

STA successful authentication.....................................................................................................................................................299

STA authentication failed transport down....................................................................................................................................299

STA authentication failed failure response....................................................................................................................................300

STA authentication failed decode failure...................................................................................................................................... 300

STA session termination {produce.short.name} initiated success................................................................................................ 301

STA session termination AAA initiated success........................................................................................................................... 301

STA session termination AAA initiated failed................................................................................................................................301

STA re-authorization successful.................................................................................................................................................. 302

STA re-authorization failed...........................................................................................................................................................302

STA response timer expired........................................................................................................................................................ 302

Retransmission exhausted.......................................................................................................................................................... 303

System Events................................................................................................................................................................................... 303

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A 17

No LS responses........................................................................................................................................................................ 304

LS authentication failure..............................................................................................................................................................304

{produce.short.name} connected to LS...................................................................................................................................... 304

{produce.short.name} failed to connect to LS............................................................................................................................. 305

{produce.short.name} received passive request..........................................................................................................................305

{produce.short.name} sent controller information report..............................................................................................................305

{produce.short.name} received management request................................................................................................................. 306

{produce.short.name} sent AP info by venue report.................................................................................................................... 306

{produce.short.name} sent query venues report..........................................................................................................................306

{produce.short.name} sent associated client report.....................................................................................................................307

{produce.short.name} forwarded calibration request to AP..........................................................................................................307

{produce.short.name} forwarded footfall request to AP...............................................................................................................307

{produce.short.name} received unrecognized request.................................................................................................................308

Syslog server reachable.............................................................................................................................................................. 308

Syslog server unreachable.......................................................................................................................................................... 308

Syslog server switched............................................................................................................................................................... 308

Generate AP conﬁg for plane load rebalance succeeded.............................................................................................................309

Generate AP conﬁg for plane load rebalance failed......................................................................................................................309

FTP transfer................................................................................................................................................................................ 309

FTP transfer error........................................................................................................................................................................310

CSV export FTP transfer............................................................................................................................................................. 310

CSV export FTP transfer error..................................................................................................................................................... 310

CSV export FTP transfer maximum retry..................................................................................................................................... 311

CSV export disk threshold exceeded.......................................................................................................................................... 311

CSV export disk max capacity reached.......................................................................................................................................311

CSV export disk threshold back to normal.................................................................................................................................. 311

File upload.................................................................................................................................................................................. 312

Email sent successfully............................................................................................................................................................... 312

Email sent failed..........................................................................................................................................................................312

SMS sent successfully................................................................................................................................................................ 313

SMS sent failed...........................................................................................................................................................................313

Process restart............................................................................................................................................................................313

Service unavailable......................................................................................................................................................................314

Keepalive failure.......................................................................................................................................................................... 314

Resource unavailable.................................................................................................................................................................. 314

HIP started..................................................................................................................................................................................315

HIP stopped............................................................................................................................................................................... 315

HIP failed over.............................................................................................................................................................................315

Standby HIP restarted.................................................................................................................................................................316

HIP cache cleaned......................................................................................................................................................................316

All data planes in the zone afﬁnity proﬁle are disconnected..........................................................................................................316

CALEA UE Matched....................................................................................................................................................................317

Diameter initialization error.......................................................................................................................................................... 317

Diameter initialization...................................................................................................................................................................318

Diameter peer transport failure.................................................................................................................................................... 318

Diameter CER error.....................................................................................................................................................................318

Diameter CER success............................................................................................................................................................... 319

Diameter invalid version.............................................................................................................................................................. 319

Diameter peer add error..............................................................................................................................................................320

Diameter peer add successful.....................................................................................................................................................320

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Diameter peer remove successful............................................................................................................................................... 321

Diameter realm entry error...........................................................................................................................................................321

Diameter failover to alternate peer...............................................................................................................................................321

Diameter fail back to peer........................................................................................................................................................... 322

Diameter CEA unknown peer......................................................................................................................................................322

Diameter no common application................................................................................................................................................323

ZD AP migrating..........................................................................................................................................................................323

ZD AP migrated.......................................................................................................................................................................... 323

ZD AP rejected............................................................................................................................................................................324

ZD AP migration failed................................................................................................................................................................ 324

Database error............................................................................................................................................................................324

Recover cassandra error.............................................................................................................................................................325

Process initiated..........................................................................................................................................................................325

PMIPv6 unavailable.....................................................................................................................................................................325

Memory allocation failed..............................................................................................................................................................326

Process stopped.........................................................................................................................................................................326

Threshold Events............................................................................................................................................................................... 326

CPU threshold exceeded............................................................................................................................................................ 327

Memory threshold exceeded.......................................................................................................................................................327

Disk usage threshold exceeded.................................................................................................................................................. 328

CPU threshold back to normal.................................................................................................................................................... 328

Memory threshold back to normal...............................................................................................................................................328

Disk threshold back to normal.....................................................................................................................................................328

License threshold exceeded........................................................................................................................................................329

Rate limit threshold surpassed.................................................................................................................................................... 329

Rate limit threshold restored........................................................................................................................................................330

Rate limit for TOR surpassed...................................................................................................................................................... 330

The number of users exceed its limit........................................................................................................................................... 330

The number of devices exceeded its limit....................................................................................................................................331

Tunnel Events - Access Point (AP)......................................................................................................................................................331

Data plane accepted a tunnel request.........................................................................................................................................332

Data plane rejected a tunnel request...........................................................................................................................................332

Data plane terminated a tunnel....................................................................................................................................................332

AP created a tunnel.................................................................................................................................................................... 332

AP tunnel disconnected.............................................................................................................................................................. 333

AP softGRE tunnel fails over primary to secondary......................................................................................................................333

AP softGRE tunnel fails over secondary to primary......................................................................................................................333

AP softGRE gateway reachable.................................................................................................................................................. 334

AP softGRE gateway not reachable............................................................................................................................................ 334

Data plane set up a tunnel.......................................................................................................................................................... 334

AP secure gateway association success.....................................................................................................................................335

AP is disconnected from secure gateway....................................................................................................................................335

AP secure gateway association failure.........................................................................................................................................335

Tunnel Events - Data Plane.................................................................................................................................................................336

DP sGRE GW unreachable......................................................................................................................................................... 336

DP sGRE keep alive timeout....................................................................................................................................................... 336

DP sGRE GW inactive.................................................................................................................................................................337

DP DHCPRelay no response.......................................................................................................................................................337

DP DHCPRelay failover............................................................................................................................................................... 337

DP sGRE new tunnel.................................................................................................................................................................. 338

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A 19

DP sGRE del tunnel.................................................................................................................................................................... 338

DP sGRE keepalive recovery.......................................................................................................................................................338

DP DHCPRelay response recovery..............................................................................................................................................338

DP sGRE GW reachable............................................................................................................................................................. 339

DP sGRE GW active................................................................................................................................................................... 339

DP sGRE GW failover..................................................................................................................................................................339

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Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide

Preface

• Document Conventions...........................................................................................................................................21

• Command Syntax Conventions............................................................................................................................... 21

• Document Feedback...............................................................................................................................................22

• Ruckus Product Documentation Resources............................................................................................................ 22

• Online Training Resources....................................................................................................................................... 22

• Contacting Ruckus Customer Services and Support............................................................................................... 23

Document Conventions

The following tables list the text and notice conventions that are used throughout this guide.

TABLE 1 Text conventions

Convention Description Example

monospace

bold User interface (UI) components such

italics

Identiﬁes command syntax examples.

as screen or page names, keyboard keys, software buttons, and ﬁeld names

Publication titles Refer to the

device(config)# interface ethernet 1/1/6

On the Start menu, click All Programs.

Ruckus Small Cell Release Notes

for more information

Notes, Cautions, and Warnings

Notes, cautions, and warning statements may be used in this document. They are listed in the order of increasing severity of potential hazards.

NOTE A NOTE provides a tip, guidance, or advice, emphasizes important information, or provides a reference to related information.

CAUTION A CAUTION statement alerts you to situations that can be potentially hazardous to you or cause damage to hardware, ﬁrmware, software, or data.

DANGER

A DANGER statement indicates conditions or situations that can be potentially lethal or extremely hazardous to you. Safety labels are also attached directly to products to warn of these conditions or situations.

Command Syntax Conventions

Bold and italic text identify command syntax components. Delimiters and operators deﬁne groupings of parameters and their logical relationships.

Convention bold text Identiﬁes command names, keywords, and command options.

Description

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A 21

Preface Document Feedback

Convention Description

italic

text Identiﬁes a variable.

[ ]

{ x | y | z } A choice of required parameters is enclosed in curly brackets separated by vertical bars. You must select

x | y A vertical bar separates mutually exclusive elements.

< >

... Repeat the previous element, for example,

\ Indicates a “soft” line break in command examples. If a backslash separates two lines of a command input,

Syntax components displayed within square brackets are optional.

Default responses to system prompts are enclosed in square brackets.

one of the options.

Nonprinting characters, for example, passwords, are enclosed in angle brackets.

member[member

enter the entire command at the prompt without the backslash.

...].

Document Feedback

Ruckus is interested in improving its documentation and welcomes your comments and suggestions.

You can email your comments to Ruckus at: docs@ruckuswireless.com

When contacting us, please include the following information:

• Document title and release number

• Document part number (on the cover page)

• Page number (if appropriate)

• For example: – Ruckus Small Cell Alarms Guide SC Release 1.3

– Part number: 800-71306-001 – Page 88

Ruckus Product Documentation Resources

Visit the Ruckus website to locate related documentation for your product and additional Ruckus resources.

Release Notes and other user documentation are available at https://support.ruckuswireless.com/documents. You can locate documentation by product or perform a text search. Access to Release Notes requires an active support contract and Ruckus Support Portal user account. Other technical documentation content is available without logging into the Ruckus Support Portal.

White papers, data sheets, and other product documentation are available at https://www.ruckuswireless.com.

Online Training Resources

To access a variety of online Ruckus training modules, including free introductory courses to wireless networking essentials, site surveys, and Ruckus products, visit the Ruckus Training Portal at https://training.ruckuswireless.com.

22 Part Number: 800-71565-001 Rev A

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide

Preface

Contacting Ruckus Customer Services and Support

The Customer Services and Support (CSS) organization is available to provide assistance to customers with active warranties on their Ruckus Networks products, and customers and partners with active support contracts.

For product support information and details on contacting the Support Team, go directly to the Support Portal using https://

support.ruckuswireless.com, or go to https://www.ruckuswireless.com and select Support.

What Support Do I Need?

Technical issues are usually described in terms of priority (or severity). To determine if you need to call and open a case or access the selfservice resources use the following criteria:

• Priority 1 (P1)—Critical. Network or service is down and business is impacted. No known workaround. Go to the Open a Case section.

• Priority 2 (P2)—High. Network or service is impacted, but not down. Business impact may be high. Workaround may be available. Go to the Open a Case section.

• Priority 3 (P3)—Medium. Network or service is moderately impacted, but most business remains functional. Go to the Self-Service Resources section.

• Priority 4 (P4)—Low. Request for information, product documentation, or product enhancements. Go to the Self-Service Resources section.

Open a Case

When your entire network is down (P1), or severely impacted (P2), call the appropriate telephone number listed below to get help:

• Continental United States: 1-855-782-5871

• Canada: 1-855-782-5871

• Europe, Middle East, Africa, and Asia Paciﬁc, toll-free numbers are available at https://support.ruckuswireless.com/contact-us and Live Chat is also available.

Self-Service Resources

The Support Portal at https://support.ruckuswireless.com/contact-us offers a number of tools to help you to research and resolve problems with your Ruckus products, including:

• Technical Documentation—https://support.ruckuswireless.com/documents

• Community Forums—https://forums.ruckuswireless.com/ruckuswireless/categories

• Knowledge Base Articles—https://support.ruckuswireless.com/answers

• Software Downloads and Release Notes—https://support.ruckuswireless.com/software

• Security Bulletins—https://support.ruckuswireless.com/security

Using these resources will help you to resolve some issues, and will provide TAC with additional data from your troubleshooting analysis if you still require assistance through a support case or RMA. If you still require help, open and manage your case at https://

support.ruckuswireless.com/case_management

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A 23

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Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide

About This Guide

• Introduction.............................................................................................................................................................25

• Terminology.............................................................................................................................................................25

Introduction

This

SmartZone ™ Alarm and Event Reference Guide

H) generates. For each alarm and event this guide provides the code, type, attributes, and description.

This guide is written for service operators and system administrators who are responsible for managing, conﬁguring, and troubleshooting Ruckus Wireless devices. Consequently, it assumes a basic working knowledge of local area networks, wireless networking, and wireless devices.

NOTE If release notes are shipped with your product and the information there differs from the information in this guide, follow the instructions in the release notes.

Most user guides and release notes are available in Adobe Acrobat Reader Portable Document Format (PDF) or HTML on the Ruckus Wireless Support Web site at https://support.ruckuswireless.com/contact-us.

describes the various types of alarms and events that the controller (SCG-200 or vSZ-

Terminology

The following table lists the terms used in this guide.

TABLE 2 Terms used

Term Description

3GPP 3rd Generation Partnership Project

AAA Authentication, Authorization, and Accounting

AD Active Directory

AMBR Aggregate Maximum Bit Rate

AP Access Point

APN Access Point Name

ASP Application Service Provider

ASPDN ASP Down

ASPDN ACK ASP Down Acknowledgment

ASR Abort Session Request

AVP Ruckus Vendor speciﬁc attribute Pair

BMD Billing Mediation Device is a network component in a telecommunications network that receives, processes,

reformats and sends information to other formats between network elements.

BSSID Basic Service Set Identiﬁer

CDF Charging Data Function

CDR Call Detail Record.

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A 25

About This Guide Terminology

TABLE 2 Terms used (continued)

Term Description

A formatted collection of information on chargeable events used for accounting and billing. For example, call setup, call duration and amount of data transferred.

CEA Capabilities Exchange Answer

CER Capabilities Exchange Request

CGF Charging Gateway Function

CHAP Challenge Handshake Authentication Protocol

CIP Channel Interface Processor

CLB Client Load Balance

CNN Conﬁguration Change Notiﬁer

CNR Conﬁguration Notiﬁcation Receiver

CoA Change of Authorization

Controller Refers to either SCG-200 or vSZ-H as the case may be.

CPE Customer-Premises Equipment

CTF Charging Trigger Function

DEA Diameter-EAP-Answer

DER Diameter-EAP-Request

DHCP Dynamic Host Conﬁguration Protocol

DM Dynamic Multipoint

DNS Domain Name System

DPR Diameter Disconnect Peer Request

DRT Data Record Transfer

EAP Extensible Authentication Protocol

EBI EPS Bearer ID

EMAP Ethernet Mesh AP

EPC Evolved Packet Core

EPS Evolved Packet System

F-TEID Fully Qualiﬁed Tunnel Endpoint Identiﬁer

FTP File Transfer Protocol

Ga Reference point between a CDF and the CGF for CDR transfer

GGSN Gateway GPRS Support Node

GPDU GTP Packet Data Unit

GPRS General Packet Radio Service

GSN GPRS Support Node

GSN APN GPRS serving node, is application module in the SCG handling GTP messages

GTP GPRS Tunneling Protocol

GTP-C GTP control plane

GTP-U GTP user plane

GTP' GPRS protocol, used for CDR transport. It is derived from GTP with enhancements to improve transport reliability

necessary for CDRs

GTPP GPRS Tunneling Protocol Prime

GTPv1-U GTP version 1, user plane

GTPv2-C GTP version 2, control plane

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Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide

TABLE 2 Terms used (continued)

Term Description

HIP Host Identity Protocol

HLR Home Location Register

ICMP Internet Control Message Protocol

IE Information Element

IMSI International Mobile Subscriber Identity

IP Internet Protocol

IP-CAN IP Connectivity Access Network

IPSP IP Signalling Protocol

LBS Location Based Service

LCS Location Services

LDAP Lightweight Directory Access Protocol

LMA Local Mobility Anchor

MAP Mobile Application Part

MCC Mobile Country Code

MNC Mobile Network Code

MOR Maximum Outstanding Requests

MS-ISDN Mobile Subscriber Integrated Services Digital Network Number

MTU Maximum Transmission Unit

MWSG Metro Wireless Security Gateway

NAS Network Access Server

NTP Network Time Protocol)

P-GW Packet Data Network Gateway

PAA PDN Address Allocation

PCN Packet switched Core network Node (SGSN, GGSN, S–GW, P–GW)

PCO Protocol Conﬁguration Options

PDN Packet Data Network

PDP Packet Data Protocol

PGW PDN Gateway

produce.short.name Refers to either SCG or vSZ-H

R-WSG/WSG Ruckus Wireless Security Gateway

RAC Radio Access Controller

RAP Root Access Point

RAR Re-Auth Request

RSSI Received Signal Strength Indicator

S-CDR SGSN Call Detail Record

SCG Ruckus Wireless Smart Cell Gateway

SCTP Stream Control Transmission Protocol

SG Signalling Gateway

SGSN Serving GPRS Support Node

SGW Serving Gateway

About This Guide

Terminology

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A 27

About This Guide Terminology

TABLE 2 Terms used (continued)

Term Description

SSID Service Set Identiﬁer (SSID)

STR STR (Session Termination-Request)

TCAP Transaction Capabilities Application Part

TCP Transmission Control Protocol

TEID Tunnel End Point Identiﬁer

UDP User Datagram Protocol

UE User Equipment

UI Web User Interface

USB Universal Serial Bus

WDS Wireless Distribution System

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Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide

Revision History

• SmartZone Version 3.6............................................................................................................................................29

• SmartZone Version 3.5.1.........................................................................................................................................29

• SmartZone Version 3.5............................................................................................................................................30

• SmartZone Version 3.4.1.........................................................................................................................................32

• SmartZone Version 3.4............................................................................................................................................32

• SmartZone Version 3.2.1.........................................................................................................................................33

• SmartZone Version 3.2............................................................................................................................................33

• SmartZone Version 3.1.1.........................................................................................................................................36

• RuckOS Version 3.1................................................................................................................................................37

• RuckOS Version 3.0................................................................................................................................................43

SmartZone Version 3.6

New Events in Release 3.6

Event Code

186 generalRogueAPDetected

187 apSigningInformation

349 apClusterFailover

350 apRehomeFailover

872 allServiceOutOfService

873 allServiceInService

874 clusterRedundancySyncCfgFailed

8001 application of user is identiﬁed

8002 application of user is denied

8003 urlFilteringServerUnreachable

8004 urlFilteringServerReachable

Event

SmartZone Version 3.5.1

The following are the changes for version 3.5.1.

New Event

Event Code

2802 wiredClientJoin

2803 wiredClientJoinFailure

2804 wiredClientDisconnect

2806 wiredClientAuthorization

Event

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A 29

Revision History SmartZone Version 3.5

Event Code Event

2808 wiredClientSessionExpiration

SmartZone Version 3.5

The following are the changes for version 3.5.

Deprecated Alarm and Event

Code Type Replace With

Alarm 835 and Event 837

New Alarm

resyncNTPTime Alarm and Event 855 - unsyncNTPTime

Alarm Code

341 apDHCPServiceFailure

346 apNATFailureDetectedbySZ

855 unsyncNTPTime

858 clusterUploadKspFileFailed

974 csvFtpTransferMaxRetryReached

975 csvDiskThresholdExceeded

976 csvDiskMaxCapacityReached

1024 apCfgNonDhcpNatWlanVlanConﬁgMismatch

1025 apCfgDhcpNatWlanVlanConﬁgMismatch

1258 dpDcToCaleaConnectFail

1261 dpP2PTunnelConnectFail

1265 dpDhcpIpPoolUsageRate100

1267 zoneAfﬁnityLastDpDisconnected

1762 racADLDAPTLSFailed

4003 disabledSciDueToUpgrade

4005 diabledSciAndFtpDueToMutuallyExclusive

Alarm

NOTE Description for Alarm 346 is changed.

New Event

Event Code

117 apGetConﬁgFailed

228 clientBlockByBarringUERule

229 clientUnBlockByBarringUERule

30 Part Number: 800-71565-001 Rev A

Event

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide

Event Code Event

328 apHealthLatencyFlag

329 apHealthCapacityFlag

330 apHealthConnectionFailureFlag

331 apHealthClientCountFlag

333 apHealthCapacityFlag

334 apHealthConnectionFailureClear

335 apHealthClientCountClear

336 apDHCPFailoverDetected

337 apDHCPFallbackDetected

338 apSecondaryDHCPAPDown

339 apSecondaryDHCPAPUp

340 apDHCPIPPoolMaxThresholdReached

341 apDHCPServiceFailure

342 apNATFailoverDetected

343 apNATFallbackDetected

344 apNATVlanCapacityAffected

345 apNATVlanCapacityRestored

346 apNATFailureDetectedbySZ

347 apHealthAirUtilizationFlag

348 apHealthAirUtilizationClear

855 unsyncNTPTime

869 Reindex ElasticSearch ﬁnished

870 clusterInitContactApr

972 csvFtpTransfer

973 csvFtpTransferError

974 csvFtpTransferMaxRetryReached

975 csvDiskThresholdExceeded

976 csvDiskMaxCapacityReached

977 csvDiskThresholdBackToNormal

1024 apCfgNonDhcpNatWlanVlanConﬁgMismatch

1025 apCfgDhcpNatWlanVlanConﬁgMismatch

1257 dpDcToCaleaConnected

1258 dpDcToCaleaConnectFail

1259 dpDcToCaleaDisconnected

1260 dpP2PTunnelConnected

1261 dpP2PTunnelConnectFail

1262 dpP2PTunnelDisconnected

1263 dpStartMirroringClient

1264 dpStopMirroringClient

1265 dpDhcpIpPoolUsageRate100

1266 dpDhcpIpPoolUsageRate80

1267 zoneAfﬁnityLastDpDisconnected

Revision History

SmartZone Version 3.5

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A 31

Revision History SmartZone Version 3.4.1

Event Code Event

1268 dpCaleaUeInterimMatched

1761 racADLDAPTLSSuccess

1762 racADLDAPTLSFailed

4001 connectedToSci

4002 disconnectedFromSci

4003 disabledSciDueToUpgrade

4004 disabledSciDueToUpgrade

4005 disabledSciAndFtpDueToMutuallyExclusive

SmartZone Version 3.4.1

No changes in this release.

SmartZone Version 3.4

The following are the changes for version 3.4.

New Alarm

Alarm Code

850 clusterUploadAPFirmwareFailed

853 clusterAddAPFirmwareFailed

1021 zoneCfgPrepareFailed

1022 apCfgGenFailed

1023 cfgGenSkippedDueToEolAp

Alarm

Displayed on the Web Interface

Alarm Code

107 Added failure

Attribute Attribute Change

AP [{apName&&apMac}] failed to update its ﬁrmware

reason

from [{fromVersion}] to [{toVersion}] failure reason [{reason}]

New Event

Event Code

848 clusterUploadAPFirmwareStart

849 clusterUploadAPFirmwareSuccess

850 clusterUploadAPFirmwareFailed

851 clusterAddAPFirmwareStart

32 Part Number: 800-71565-001 Rev A

Event

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide

Event Code Event

852 clusterAddAPFirmwareSuccess

853 clusterAddAPFirmwareFailed

854 clusterNameChanged

1021 zoneCfgPrepareFailed

1022 apCfgGenFailed

1023 cfgGenSkippedDueToEolAp

SmartZone Version 3.2.1

The following are the changes for version 3.2.1.

New Alarm

Revision History

SmartZone Version 3.2

Alarm Code

865 apCertiﬁcateExpire

Alarm

New Event

Event Code

226 wdsDeviceJoin

227 wdsDeviceLeave

865 apCertiﬁcateExpire

866 apCertiﬁcateExpireClear

3011 recoverCassandraError

Event

Event on Web Interface

Event Code

513 Data plane [{dpName&&dpKey}]

Existing Display New Display

Data plane [{dpName&&dpKey}] disconnected from {produce.short.name} [{cpName|| wsgIP}].

disconnected from {produce.short.name}

[{cpName||wsgIP}], Reason: [{reason}].

SmartZone Version 3.2

The following are the changes for version 3.2.

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A 33

Revision History SmartZone Version 3.2

New Alarm

Alarm Code Alarm

538 dpLicenseInsufﬁcient

553 dpUpgradeFailed

751 syslogServerUnreachable

835 resyncNTPTime

1255 licenseGoingToExpire

1256 apConnectionTerminatedDueToInsufﬁcientLicense

1752 racADLDAPFail

1753 racADLDAPBindFail

1754 racLDAPFailToFindPassword

1755 racADNPSFail

1756 racADNPSFailToAuthenticate

2102 radiusServerUnreachable

2122 ldapServerUnreachable

2142 adServerUnreachable

2152 espAuthServerUnreachable

2154 espAuthServerUnResolvable

2162 espDNATServerUnreachable

2164 espDNATServerUnresolvable

Attribute Change

Module

Data Plane dpMac dpKey

Attribute Attribute Change

Renamed Alarm

Alarm Code

1202 DP Disconnected GtpManager (DP) disconnected

7003 The number of users exceeded it's limit The number of users exceeded its

7004 The number of devices exceeded it's limit The number of devices exceeded its

Alarm Name Renamed To

limit

New Event

Event Code

370 apUsbSoftwarePackageDownloaded

371 apUsbSoftwarePackageDownloadFailed

530 dpDiscoverySuccess

Event

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Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide

Event Code Event

532 dpStatusManaged

537 dpDeleted

538 dpLicenseInsufﬁcient

550 dpUpgradeStart

551 dpUpgrading

552 dpUpgradeSuccess

553 dpUpgradeFailed

750 syslogServerReachable

751 syslogServerUnreachable

752 syslogServerSwitched

770 planeLoadingRebalancingSucceeded

771 planeLoadingRebalancingFailed

845 clusterUploadVDPFirmwareStart

846 uploadClusterVDPFirmwareSuccess

847 uploadClusterVDPFirmwareFailed

1255 licenseGoingToExpire

1256 apConnectionTerminatedDueToInsufﬁcientLicense

1751 racADLDAPSuccess

1752 racADLDAPFail

1753 racADLDAPBindFail

1754 racLDAPFailToFindPassword

1755 racADNPSFail

1756 racADNPSFailToAuthenticate

2151 espAuthServerReachable

2152 espAuthServerUnreachable

2153 espAuthServerResolvable

2154 espAuthServerUnResolvable

2161 espDNATServerReachable

2162 espDNATServerUnreachable

2163 espDNATServerResolvable

2164 espDNATServerUnresolvable

Revision History

SmartZone Version 3.2

Severity Change

Event Code and Event

516 - dpPktPoolLow Major Informational

517 - dpPktPoolCriticalLow Critical Major

519 - dpCoreDead Critical Major

837 - resyncNTPTime Informational Major

2102 - radiusServerUnreachable Informational Major

2122 - ldapServerUnreachable Informational Major

2142 - adServerUnreachable Informational Major

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A 35

Severity Changed From Severity Changed To

Revision History SmartZone Version 3.1.1

Attribute Change

Module Attribute Attribute Change

Data Plane dpMac dpKey

AP Communication Events

System Events

System Events "model"="ZF7962",

“model"="ZF7343" "model"="R700”

"model"="R700", “ﬁrmware”=“3.2.0.0.x”

“ﬁrmware”=“3.0.0.0.0”

Renamed Event

Event Code

320 AP CLB limit reached AP client load balancing limit

321 AP CLB limit recovered AP client load balancing limit

615 DP softGRE GW unreachable DP sGRE GW unreachable

616 DP softGRE keep alive timeout DP sGRE keep alive timeout

617 DP softGRE GW inactive DP sGRE GW inactive

620 DP softGRE new tunnel DP sGRE new tunnel

621 DP softGRE del tunnel DP sGRE del tunnel

622 DP softGRE keepalive recovery DP sGRE keepalive recovery

624 DP softGRE GW reachable DP sGRE GW reachable

625 DP softGRE GW active DP sGRE GW active

626 DP softGRE GW failover DP sGRE GW failover

1202 DP Disconnected GtpManager (DP) disconnected

Event Name Renamed To

reached

recovered

Auto Clearance of Event

Event Code

2102 This event triggers the alarm 2102, which is auto cleared by the event code

2122 This event triggers the alarm 2122, which is auto cleared by the event code

2142 This event triggers the alarm 2142, which is auto cleared by the event code

Event Name

2101

2121

2141.

SmartZone Version 3.1.1

The following are the changes for version 3.1.1.

36 Part Number: 800-71565-001 Rev A

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide

New Alarm

Alarm Code Alarm

661 ipsecTunnelDisAssociated

662 ipsecTunnelAssociateFailed

New Event

Event Code Event

326 cmResetByUser

327 cmResetFactoryByUser

660 ipsecTunnelAssociated

661 ipsecTunnelDisassociated

662 ipsecTunnelAssociateFailed

844 clusterInitiatedMovingAp

2101 radiusServerReachable

2102 radiusServerUnreachable

2121 ldapServerReachable

2122 ldapServerUnreachable

2141 adServerReachable

2142 adServerUnreachable

2201 zoneInitiatedMovingAp

2501 nodeIPv6Added

2502 nodeIPv6Deleted

Revision History

RuckOS Version 3.1

Re-added Event

Event Code

101 apDiscoverySuccess

Event

Renamed Event

Event Code

318 AP cable modem rebooted by user AP cable modem power-cycled by

Event Name Renamed To

user

RuckOS Version 3.1

The following are the changes for version 3.1.

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A 37

Revision History RuckOS Version 3.1

New Alarm

Alarm Code Alarm

516 dpPktPoolLow

517 dpPktPoolCriticalLow

519 dpCoreDead

520 dpProcessRestar

862 clusterCfgBackupFailed

864 clusterCfgRestoreFailed

1401 diaInitilizeErr

1403 diaPeerTransportFailure

1404 diaCERError

1407 diaPeerAddError

1409 diaPeerRemoveSuccess

1410 diaRealmEntryErr

1411 diaFailOverToAltPeer

1412 diaFailbackToPeer

1414 diaCEAUnknownPeer

1415 diaNoCommonApp

1551 staAuthFailedTransDown

1552 staAuthFailedFailureResp

1553 staAuthFailedDecodeFailure

1558 staReAuthFailed

1559 staResponseTimerExpired

1560 retransmitExausted

1651 authFailedOverToSecondary

1652 authFallbackToPrimary

1653 accFailedOverToSecondary

1654 accFallbackToPrimary

7003 tooManyUsers

7004 tooManyDevices

Deprecated Alarm

Alarm Code

1008 cfgUpdFailed

1902 unknownRealmAccounting

1909 apAcctRespWhileInvalidConﬁg

38 Part Number: 800-71565-001 Rev A

Alarm

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide

Renamed Alarm

Alarm Code Alarm Type Renamed To

701 No LS Responses No LS responses

721 No LS Responses No LS responses

1623 App Server Down App server down

1624 App Server Inactive App server inactive

1627 Association Down Association down

1636 Outbound Routing Failure Outbound routing failure

1637 Did Allocation Failure Did allocation failure

1960 CGF Server Not Conﬁgured CGF server not conﬁgured

1242 TTG Session Critical Threshold TTG session critical threshold

1243 TTG Session License Exhausted TTG session license exhausted

1302 Rate Limit for TOR surpassed Rate limit for TOR surpassed

1911 Unauthorized CoA/DM message

dropped

Unauthorized COA/DM message dropped

Revision History

RuckOS Version 3.1

New Event

Event Code

223 remediationSuccess

224 remediationFailure

325 cableModemUp

520 dpProcessRestart

626 dpSgreGWFailOver

627 dpSetUpTunnel

860 clusterCfgBackupStart

861 clusterCfgBackupSuccess

862 clusterCfgBackupFailed

863 clusterCfgRestoreSuccess

864 clusterCfgRestoreSuccess

926 ipmiREVotage

927 ipmiREThempBB

928 ipmiREThempFP

929 ipmiREThempIOH

930 ipmiREThempMemP

931 ipmiREThempPS

932 ipmiREThempP

933 ipmiREThempHSBP

934 ipmiREFan

935 ipmiREPower

936 ipmiRECurrent

937 ipmiREFanStatus

Event

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A 39

Revision History RuckOS Version 3.1

Event Code Event

938 ipmiREPsStatus

939 ipmiREDrvStatus

953 cpuThresholdBackToNormal

954 memoryThresholdBackToNormal

955 diskUsageThresholdBackToNormal

1401 diaInitilizeErr

1402 diaInitialization

1403 diaPeerTransportFailure

1404 diaCERError

1405 diaCERSuccess

1406 diaInvalidVer

1407 diaPeerAddError

1408 diaPeerAddSuccess

1409 diaPeerRemoveSuccess

1410 diaRealmEntryErr

1411 diaFailOverToAltPeer

1412 diaFailbackToPeer

1414 diaCEAUnknownPeer

1415 diaNoCommonApp

1550 staSucessfulAuthentication

1551 staAuthFailedTransDown

1552 staAuthFailedFailureResp

1553 staAuthFailedDecodeFailure

1554 staSessionTermSCGInitSuccess

1555 staSessionTermAAAInitSucess

1556 staSessionTermAAAInitFail

1557 staReAuthSuccess

1558 staReAuthFailed

1559 staResponseTimerExpired

1560 retransmitExausted

1651 authFailedOverToSecondary

1652 authFallbackToPrimary

1653 accFailedOverToSecondary

1654 accFallbackToPrimary

1655 unavailableLocInfoRequested

1656 incapableLocInfoRequested

1657 unSupportedLocDeliveryRequest

7001 tooManyUsers

7002 tooManyDevices

40 Part Number: 800-71565-001 Rev A

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide

Modiﬁed Event Severity

Event Code Event Severity Changed To

516 dpPktPoolLow Informational Major

517 dpPktPoolCriticalLow Major Critical

519 dpCoreDead Major Critical

5006 lmaIcmpUnreachable Debug Major

Renamed Event

Revision History

RuckOS Version 3.1

Event Code

181 Ssid-spooﬁng rogue AP SSID-spooﬁng rogue AP

209 Client Roaming Client roaming

211 3rd Party Client Join 3rd party client join

212 3rd Party Client Inactivity Timeout 3rd party client inactivity timeout

213 3rd Party Client Authorization 3rd party client authorization

214 3rd Party Client Authorization Failure 3rd party client authorization failure

215 3rd Party Client Session Expiration 3rd party client session expiration

216 3rd Party Client Roaming 3rd party client roaming

217 3rd Party Client Session Logout 3rd party client session logout

220 Client Grace Period Client grace period

308 AP channel updated because Dynamic

317 AP Brownout AP brownout

323 AP capacity Reached AP capacity reached

405 eMAP downlink connected to MAP EMAP downlink connected to MAP

406 eMAP downlink disconnected from MAP EMAP downlink disconnected from

407 eMAP uplink connected to MAP EMAP uplink connected to MAP

408 eMAP uplink disconnected from MAP EMAP uplink disconnected from

422 Mesh state updated to MAP No Channel Mesh state updated to MAP no

424 Mesh state update to RAP No Channel Mesh state update to RAP no

515 Data plane physical Interface Up Data plane physical interface up

615 DP SoftgreGW Unreachable DP softGRE GW unreachable

616 DP Softgre Keep Alive Timeout DP softGRE keep alive timeout

617 DP SoftgreGW Inact DP softGRE GW inactive

618 DP DhcpRelay No Resp DP DHCPRelay no response

619 DP DhcpRelay FailOver DP DHCPRelay failOver

620 DP SoftGRE New Tunnel DP softGRE new tunnel

621 DP SoftGRE Del Tunnel DP softGRE del tunnel

Event Name Renamed To

AP channel updated because Frequency Selection (DFS) detected a radar event

dynamic frequency selection (DFS)

detected a radar event

MAP

channel

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A 41

Revision History RuckOS Version 3.1

Event Code

622 DP SoftGRE Keepalive Recovery DP softGRE keepalive recovery

623 DP DhcpRelay Resp Recovery DP DHCPRelay response recovery

624 DP SoftGRE GW Reachable DP softGRE GW reachable

625 DP SoftGRE GW Active DP softGRE GW active

701 No LS Responses No LS responses

707 AP received Passive Calibration Request AP received passive calibration

708 AP received Passive Footfall Request AP received passive footfall request

709 AP received Unrecognized Request AP received unrecognized request

721 No LS Responses No LS responses

725 SCG received Passive Request SCG received passive request

727 SCG sent Controller Information report SCG sent controller information

728 SCG received Management Request SCG received management request

729 SCG sent AP Info by Venue Report SCG sent AP info by venue report

730 SCG sent Query Venues Report SCG sent query venues report

731 SCG sent Associated Client Report SCG sent associated client report

732 SCG forwarded Calibration Request to AP SCG forwarded calibration request

733 SCG forwarded Footfall Request to AP SCG forwarded footfall request to

734 SCG received Unrecognized Request SCG received unrecognized request

833 SSH Tunnel Switched SSH tunnel switched

970 FTP Transfer FTP transfer

971 FTP Transfer Error FTP transfer error

980 File Upload File upload

981 Email Sent Successfully Email sent successfully

982 Email Sent Failed Email sent failed

983 SMS Sent Successfully SMS sent successfully

984 SMS Sent Failed SMS sent failed

1012 Incorrect Flat File Conﬁguration Incorrect ﬂat ﬁle conﬁguration

1220 PDP update by Roaming succeeded PDP update by roaming succeeded

1221 PDP update by Roaming failed PDP update by roaming failed

1244 PDP Update Success COA PDP update success COA

1245 PDP Update Fail COA PDP update fail COA

1647 CoA Sent NAS CoA sent NAS

1648 CoA NAK Received NAS CoA NAK received NAS

1649 CoA Authorize Only Access Reject CoA authorize only access reject

1650 CoA RWSG MWSG Notiﬁcation Failure CoA RWSG MWSG notiﬁcation

1960 CGF Server Not Conﬁgured CGF server not conﬁgured

2001 ZD AP Migrating ZD AP migrating

2002 ZD AP Migrated ZD AP migrated

Event Name Renamed To

request

report

to AP

failure

42 Part Number: 800-71565-001 Rev A

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide

Revision History

RuckOS Version 3.0

Event Code

2003 ZD AP Rejected ZD AP rejected

2004 ZD AP Migration Failed ZD AP migration failed

1302 Rate Limit for TOR surpassed Rate limit for TOR surpassed

1911 Unauthorized CoA/DM message dropped Unauthorized COA/DM message

1238 DHCP Inform Received DHCP inform received

1239 DHCP Dcln Received DHCP decline received

1240 TTG Session Warning Threshold TTG session warning threshold

1241 TTG Session Major Threshold TTG session major threshold

1242 TTG Session Critical Threshold TTG session critical threshold

1243 TTG Session License Exhausted TTG session license exhausted

1620 Destination Available Destination available

1623 App Server Down App server down

1624 App Server Inactive App server inactive

1625 App Server Active App server active

1627 Association Down Association down

1628 Association Up Association up

1630 Send Auth Info Success Send auth info success

1634 Insert Sub Data Success Insert sub data success

1635 Insert Sub Data Failed Insert sub data failed

1636 Outbound Routing Failure Outbound routing failure

1637 Did Allocation Failure Did allocation failure

1639 Restore Data Success Restore data success

1640 Restore Data Failed Restore data failed

1641 DM Received from AAA DM received from AAA

1643 DM Sent to NAS DM sent to NAS

1644 DM NACK Received from NAS DM NACK received from NAS

1645 CoA Received from AAA CoA received from AAA

1801 3rdParty AP Connected 3rd party AP connected

Event Name Renamed To

dropped

RuckOS Version 3.0

The following are the changes for version RuckOS 3.0.

New Alarm

Alarm Code

115 apJoinZoneFailed

510 dpReboot

614 apSoftGREGatewayNotReachable

701 apLBSNoResponses

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A 43

Alarm

Revision History RuckOS Version 3.0

Alarm Code Alarm

702 apLBSAuthFailed

704 apLBSConnectFailed

721 scgLBSNoResponse

722 scgLBSAuthFailed

724 scgLBSConnectFailed

834 diskUsageExceed

1008 cfgUpdFailed

1302 rateLimitMORSurpassed

5001 processInit

5002 pmipUnavailable

5003 unallocatedMemory

5004 updateCfgFailed

5006 lmaIcmpUnreachable

5008 lmaFailOver

5010 bindingFailure

5102 lostCnxnToDHCP

Deprecated Alarm

Alarm Code

106 apDiscoveryFail

109 apFirmwareUpdated

110 apConfUpdated

301 apRebootByUser

304 apFactoryReset

305 apConnected

307 apHeartbeatLost

309 cmRebootByUser

505 dpUpdateStatusFailed

506 dpUpdateStatisticFailed

507 dpConnected

508 dpPhyInterfaceUp

509 dpConfUpdated

603 dpTearDownTunnel

608 apBuildTunnelSuccess

609 apBuildTunnelFailed

610 apTunnelDisconnected

611 apSoftGRETunnelFailoverPtoS

612 apSoftGRETunnelFailoverStoP

812 upgradeClusterNodeSuccess

814 clusterLeaderChanged

815 upgradeEntireClusterSuccess

Alarm

44 Part Number: 800-71565-001 Rev A

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide

Alarm Code Alarm

816 nodeBondInterfaceUp

817 nodePhyInterfaceUp

818 clusterBackToInService

819 backupClusterSuccess

820 newNodeJoinSuccess

821 clusterAppStart

822 removeNodeSuccess

823 restoreClusterSuccess

824 nodeBackToInService

833 sshTunnelSwitched

971 ftpTransferError

1010 smfRegFailed

Renamed Alarm Type

Revision History

RuckOS Version 3.0

Alarm Code

108 apWlanMismatched apWlanOversubscribed

1242 sessionCriticalThreshold ttgSessionCriticalThreshold

1243 sessionLicenseExausted ttgSessionLicenseExausted

1302 rateLimitTORSurpassed rateLimitMORSurpassed

1626 assocCantStart assocEstbFailed

1960 CGFServerNotConﬁgured cgfServerNotConﬁgured

5004 updateCgfFailed updateCfgFailed

Alarm Type Renamed To

Modiﬁcation of Alarm Severity

Alarm Code

108 apWlanMismatched Informational Major

614 apSoftGREGatewayNotReachable Major Critical

960 licenseThresholdExceeded Warning Critical and

1636 outboundRoutingFailure Major Critical

1952 pdnGwVersionNotSupportedMsgReceived Critical Major

Alarm Severity Severity

Modiﬁed To

Major

Renamed Alarm

Code

104 AP model different with swap AP conﬁguration AP swap model mismatched

105 AP model different with pre-provision

108 AP WLAN mismatched AP WLAN oversubscribed

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Alarm Name Renamed To

AP pre-provision model

conﬁguration

mismatched

Revision History RuckOS Version 3.0

Code Alarm Name Renamed To

809 Control plane interface down Node bond interface down

810 Control plane physical interface down Node physical interface down

952 Disk Usage threshold exceeded Disk usage threshold exceeded

1003 Keep alive failure Keepalive failure

1016 HIP Failover HIP failed over

1202 Lost connection to Data plane DP disconnected

1302 Rate Limit for Total Outstanding Requests

(TOR) Surpassed

1618 Destination Not reachable Destination not reachable

1626 Association cannot Start Association establishment failed

1902 Unknown realm accounting Unknown realm

1909 apAcctRespWhileInvalidConﬁg AP accounting response while

1910 apAcctMsgDropNoAcctStartMsg AP account message drop while no

1911 unauthorizedCoaDmMessageDropped Unauthorized CoA/DM message

1960 CGFServerNotConﬁgured CGF Server Not Conﬁgured

5001 Initial Process Process initiated

5002 PMIPv6 is Unavailable PMIPv6 unavailable

5004 Update conﬁg failed Conﬁg update failed

5006 LMA ICMP is unreachable LMA ICMP unreachable

5008 LMA failover LMA failed over

5010 Binding failure Binding failed

5102 Lost DHCP connection DHCP connection lost

Rate Limit for MOR surpassed

invalid conﬁg

accounting start message

dropped

New Event

Event Code

115 apJoinZoneFailed

116 apIllgalToChangeCountryCode

180 genericRogueAPDetected

181 ssid-spooﬁngRogueAPDetected

182 mac-spooﬁngRogueAPDetected

183 same-networkRogueAPDetected

184 ad-hoc-networkRogueAPDetected

185 maliciousRogueAPTimeout

218 smartRoamDisconnect

219 clientBlockByDeviceType

220 clientGracePeriod

221 onboardingRegistrationSuccess

222 onboardingRegistrationFailure

225 forceDHCPDisconnect

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Event

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Event Code Event

319 319##smartMonitorTurnOffWLAN

320 apCLBlimitReached

321 apCLBlimitRecovered

322 apWLANStateChanged

323 apCapacityReached

324 apCapacityRecovered

516 dpPktPoolLow

517 dpPktPoolCriticalLow

518 dpPktPoolRecover

519 dpCoreDead

611 apSoftGRETunnelFailoverPtoS

612 apSoftGRETunnelFailoverStoP

613 apSoftGREGatewayReachable

614 apSoftGREGatewayNotReachable

701 apLBSNoResponses

702 apLBSAuthFailed

703 apLBSConnectSuccess

704 apLBSConnectFailed

705 apLBSStartLocationService

706 apLBSStopLocationService

707 apLBSRcvdPassiveCalReq

708 apLBSRcvdPassiveFFReq

709 apLBSRcvdUnrecognizedRequest

721 scgLBSNoResponse

722 scgLBSAuthFailed

723 scgLBSConnectSuccess

724 scgLBSConnectFailed

725 scgLBSStartLocationService

726 scgLBSRcvdNoPayload

727 scgLBSSentControllerInfo

728 scgLBSRcvdMgmtRequest

729 scgLBSSendAPInfobyVenueReport

730 scgLBSSendVenuesReport

731 scgLBSSendClientInfo

732 scgLBSFwdPassiveCalReq

733 scgLBSFwdPassiveFFReq

734 scgLBSRcvdUnrecognizedRequest

837 resyncNTPTime

838 diskUsageExceed

981 mailSendSuccess

982 mailSendFailed

983 smsSendSuccess

Revision History

RuckOS Version 3.0

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Revision History RuckOS Version 3.0

Event Code Event

984 smsSendFailed

1250 licenseSyncSuccess

1251 licenseSyncFail

1252 licenseImportSuccess

1253 licenseImportFail

1254 licenseChanged

1300 rateLimitThresholdSurpassed

1301 rateLimitThresholdRestored

1302 rateLimitMORSurpassed

2001 zdAPMigrating

2002 zdAPMigrated

2003 zdAPRejected

2004 zdAPMigrationFailed

5001 processInit

5002 pmipUnavailable

5003 unallocatedMemory

5004 updateCfgFailed

5005 lmaIcmpReachable

5006 lmaIcmpUnreachable

5007 lmaHbUnreachable

5008 lmaFailOver

5009 bindingSuccess

5010 bindingFailure

5011 bindingExpired

5012 bindingRevoked

5013 bindingReleased

5100 processTerminated

5101 connectedToDHCP

5102 lostCnxnToDHCP

Deprecated Event

Event Code

101 apDiscoverySuccess

102 apDiscoveryFail

609 apBuildTunnelFailed

1004 keepAliveMissed

1010 smfRegFailed

1011 eventRegFailed

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Event

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Re-added Event

Event Code Event

827 ntpTimeSynched

Modiﬁcations to Event Severity

Event Code Event Code Severity Changed To

114 apWlanOversubscribed Informational Major

320 apCLBlimitReached Informational Warning

835 nodeBackToInService Major Informational

960 licenseThresholdExceeded Informational Warning

1007 cfgUpdSuccess Debug Informational

1008 cfgUpdFailed Major Debug

1009 cfgRcvFailed Major Debug

1201 connectedToDblade Debug Informational

1209 c2dCfgFailed Informational Warning

1301 rateLimitThresholdRestored Major Informational

1603 unknownRealm Major Debug

1908 apAcctRetransmittedMsgDropped Major Debug

1910 apAcctMsgDropNoAcctStartMsg Major Critical

1911 unauthorizedCoaDmMessageDropped Major Critical

1952 pdnGwVersionNotSupportedMsgRecei

ved

5006 lmaIcmpUnreachable Debug Major

Critical Major

Revision History

RuckOS Version 3.0

Renamed Event Type

Event Code

114 apWlanMismatched apWlanOversubscribed

416 rmapDlinkConnectWithMap rapDlinkConnectWithMap

511 dpUpdateStatisticFalied dpUpdateStatisticFailed

1017 standbyHipRestart hipStandbyRestart

1240 sessionWarningThreshold ttgSessionWarningThreshold

1241 sessionMajorThreshold ttgSessionMajorThreshold

1242 sessionCriticalThreshold ttgSessionCriticalThreshold

1243 sessionLicenseExausted ttgSessionLicenseExausted

1302 rateLimitTORSurpassed rateLimitMORSurpassed

1626 assocCantStart assocEstbFailed

1960 CGFServerNotConﬁgured cgfServerNotConﬁgured

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Event Name Renamed To

Revision History RuckOS Version 3.0

Renamed Event

Code Event Name Renamed To

103 AP status changed to Managed AP managed

112 AP model different with pre-provision

conﬁguration

113 AP model different with swap AP conﬁguration AP swap model mismatched

114 AP WLAN mismatched AP WLAN oversubscribed

202 Client joined successfully Client joined

205 Client connection timed out due to inactivity Client connection timed out

210 Client session logout Client logged out

218 Client Roaming Disconnect Client roaming disconnected

303 AP connection lost AP disconnected

305 AP reset to factory default settings, new: AP reset to factory default

311 AP change control plane AP changed control plane

501 Data plane discovered successfully Data plane discovered

620 DP Softgre New Tunnel DP SoftGRE New Tunnel

621 DP Softgre Del Tunnel DP SoftGRE Del Tunnel

622 DP Softgre KeepAlive Recovery DP SoftGRE Keepalive Recovery

624 DP SoftgreGW Reachable DP SoftGRE GW Reachable

625 DP SoftgreGW Active DP SoftGRE GW Active

826 Cluster Node rebooted Cluster node rebooted

828 Cluster node shutdown Cluster node shut down

1003 Keep alive failure Keepalive failure

1014 HIP Started HIP started

1015 HIP Stopped HIP stopped

1016 HIP Failover HIP failed over

1017 Hip Restart Standby HIP restarted

1018 HIP Cache Cleanup HIP cache cleaned

1007 Conﬁguration update success Conﬁguration updated

1201 Connected to Data plane DP connected

1202 Lost connection to Data plane DP disconnected

1205 Session updated at Data plane Session updated at DP

1206 Session update error at Data plane Session update at DP failed

1207 Session deleted at Data plane Session deleted at DP

1208 Session delete error at Data plane Session delete at DP failed

1217 Create PDP Failed PDP create failed

1218 Initial PDP updated successfully HLR PDP update by HLR succeeded

1219 Initial PDP updated fail HLR PDP update by HLR failed

1220 Initial PDP updated successfully Roam PDP update by Roaming

1221 Initial PDP updated fail Roam PDP update by Roaming failed

1222 Received PDP update successfully GGSN PDP update by GGSN succeeded

1223 Received PDP update fail GGSN PDP update by GGSN failed

AP pre-provision model

mismatched

succeeded

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1224 Initial PDP deleted successfully PDP delete by TTG succeeded

1225 Initial PDP deleted fail PDP delete by TTG failed

1226 Received PDP deleted successfully PDP delete by GGSN succeeded

1227 Received PDP deleted fail PDP delete by GGSN failed

1229 ipAssigned IP assigned

1300 Rate Limit Threshold Surpassed Rate limit threshold surpassed

1301 Rate Limit Threshold Restored Rate limit threshold restored

1302 Rate Limit for Total Outstanding Requests

(TOR) Surpassed

1604 Authentication success Authentication succeeded

1606 Pseudonym authentication success Pseudonym authentication

1608 Fast re-authentication success Fast re-authentication succeeded

1612 CGF keep alive not responded CGF keepalive not responded

1613 CDR transfer successful CDR transfer succeeded

1618 Destination Not Reachable Destination not reachable

1623 AppServer Down App Server Down

1624 AppServer Inactive App Server Inactive

1625 AppServer Active App Server Active

1626 Association can not Start Association establishment failed

1631 send Auth Info Failed Auth info sending failed

1632 Update GPRS Location Success GPRS location update succeeded

1633 Update GPRS Location Failed GPRS location update failed

1902 Unknown realm accounting Unknown realm

5001 Initial Process Process initiated

5002 PMIPv6 is Unavailable PMIPv6 unavailable

5004 Update conﬁg failed Conﬁg update failed

5005 LMA ICMP is reachable LMA ICMP reachable

5006 LMA ICMP is unreachable LMA ICMP unreachable

5007 LMA server is unreachable LMA server unreachable

5008 LMA failover LMA failed over

5009 Binding success Binding succeeded

5010 Binding failure Binding failed

5012 Revoke binding Binding revoked

5013 Release binding Binding released

5100 Stop process Process stopped

5101 Connect To DHCP DHCP connected

5102 Lost DHCP connection DHCP connection lost

Rate Limit for TOR surpassed

succeeded

Revision History

RuckOS Version 3.0

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Alarm and Event Management

• Overview................................................................................................................................................................. 53

• Alarm and Event Management.................................................................................................................................53

Overview

This guide lists and describes the various types of alarm and event that the controller generates. For each alarm and event, this guide provides the code, type, attributes, and description.

NOTE Refer to About This Guide on page 25 for the conventions used in this guide.

Alarm and Event Management

This subsystem contains set of functions that help users to detect, isolate, and eventually correct malfunctions in the managed network. This section covers:

• Event Categories on page 53

• Event Attributes on page 54

• Generation of Alarm and Event on page 54

Event Categories

Events are used for many different purposes, mainly for notifying users of certain conditions in the system components as well as the managed network. They can be classiﬁed into the following categories:

• Alarms: These are unexpected events indicating a condition that typically requires management attention.

• Conﬁguration Change Events: Conﬁguration change events are events that inform of a conﬁguration change effect on the device.

• Threshold Crossing Alerts: These are events that inform of a performance-related state variable that has exceeded a certain value. These events point to conditions that might require management attention to prevent network and service degradation.

• Logging Events: These are events that occur regularly and are expected to occur during the operation of a network, that indicate what is currently going on in the network. Some examples of these events include:

– Activity on the network and service – Operator activity – System activity – Informational events – Any other kind of event. – Debug and Informational events - All the debug and informational events pertaining to TTG modules like RADIUS proxy, HIP,

CIP and AUT are not displayed on the Web Interface. This is because it reduces the performance of the system since its large in numbers. Enabling display of these events on the Web Interface is possible through CLI but it is not recommended.

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Alarm and Event Management Alarm and Event Management

Event Attributes

An event always includes the following attributes:

• Event Source: The identiﬁer of the source component that generates the event

• Timestamp: The time when the event occurred

• Event Severity: Severity is classiﬁed as critical, major, minor, warning, informational or debug

• Event Type: The type of event that has occurred

• Event Information: Contains detail attribute ﬁelds in a key-value pair, where a list of ﬁeld names is provided

Generation of Alarm and Event

The following are the steps of how alarm and event are generated.

1. Alarm a. An alarm is a persistent indication of a fault that clears only when the triggering condition had been resolved. b. An alarm can be ﬁltered in the controller web interface based on:

• Alarm Category - Alarm classiﬁcations

• Alarm Source: Source of the alarm

• Alarm Status: Could either be outstanding or cleared

• Acknowledge Time: The time when the alarm is acknowledged

• Date and Time - Date and time when the alarm is acknowledged

• Severity: Severity is classiﬁed as critical, major or minor

• Status - Could either be cleared or outstanding

• Type - Alarm type

c. To view the below alarm information in the controller web interface navigate to Events & Alarms > Alarms

• Date and Time

• Code

• Alarm Type

• Severity

• Status

• Acknowledged on

• Cleared By

• Cleared On

• Comments

• Activity

• Actions

d. On an alarm generation, the controller web interface provides the following information as seen in the ﬁgure below.

• Alarm console, which displays the cleared and outstanding alarms visible to the user who is currently logged on.

• Alarm summary, which lists various information such as outstanding alarm counts, unacknowledged alarm counts, etc.

• You may clear an alarm or a set of alarms to let other administrators know that you have already resolved the issue. When you select a group of alarms, the Clear Alarm button is activated. Click this button. A text box appears where you

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Alarm and Event Management Alarm and Event Management

can enter comments or notes about the resolved issue. Click Apply when done. To view the cleared alarms, select the cleared option.

• You may acknowledge an alarm or a set of alarms to let other administrators know that you have acknowledged it. When you select an alarm or group of alarms, the Acknowledge Alarm button is activated. Click this button. A text box appears where you need to conﬁrm the acknowledgment. Click Yes when done. The Acknowledged on column in the Alarms table gets updated.

• Filtering features based on the alarm attributes. The Filter button is deactivated by default. Click this button if you want to turn on the ﬁlter. Click the gear icon to set the ﬁlter. A text box appears where you can enter the severity, status and start and end date and time. Click OK when done.

• You may also export the data as a CSV ﬁle.

FIGURE 1 Alarms

2. Event - On an event generation the following: a. The controller collects, receives, and maintains the raw events from the managed entities (control plane, data plane, access

points, etc.). These raw events are kept in the database, and are automatically purged.

b. The controller allows users to enable/disable certain event types from the managed entities.

Events - The web interface provides event log window as seen in the ﬁgure below, for users to visualize and analyze the events. To view the event information in the controller web interface navigate to Events & Alarms > Events.

• Date and Time

• Code

• Type

• Severity

• Activity

Event Management lists the disabled events that are ﬁltered at the source whenever possible to minimize resources for processing events. The SMTP server is disabled by default. You must enable and conﬁgure the SMTP server so notiﬁcation emails can be delivered successfully.

Threshold Events are triggered at the source whenever possible.

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Alarm and Event Management Alarm and Event Management

Users are able to perform various operations on the events, such as ﬁltration, aggregation and counting. The Filter button is deactivated by default. Click this button if you want to turn on the ﬁlter. Click on the gear icon to set the ﬁlter. A text box appears where you can enter the severity, status and start and end date and time. Click OK when done.

The controller gives you the option of exporting the data as a CSV ﬁle.

FIGURE 2 Events

NOTE Refer to Alarm Types on page 57 and Events Types on page 141 for the list of alarm and event that the SCG and vSZ-H generates.

NOTE Refer to

SNMP MIB Reference Guide

for the list of SNMP alarm traps that the controller generates.

NOTE Refer to Administrator Guide for Viewing of Alarms and Events.

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Alarm Types

• Introduction.............................................................................................................................................................57

• Accounting Alarms.................................................................................................................................................. 57

• AP Authentication Alarms........................................................................................................................................ 61

• AP Communication Alarms......................................................................................................................................65

• AP LBS Alarms........................................................................................................................................................68

• AP State Change Alarms.........................................................................................................................................69

• Authentication Alarms..............................................................................................................................................72

• Control and Data Plane Interface Alarms................................................................................................................. 77

• Cluster Alarms.........................................................................................................................................................78

• Conﬁguration Alarms............................................................................................................................................... 87

• Data Plane Alarms...................................................................................................................................................90

• GA Interface Alarms................................................................................................................................................ 95

• Gn/S2a Interface Alarms......................................................................................................................................... 97

• GR Interface Alarms.............................................................................................................................................. 103

• IPMI Alarms...........................................................................................................................................................107

• Licensing Alarms................................................................................................................................................... 114

• PMIPv6 Alarms......................................................................................................................................................116

• SCI Alarms............................................................................................................................................................ 118

• Session Alarms......................................................................................................................................................120

• STA Interface Alarms.............................................................................................................................................120

• System Alarms...................................................................................................................................................... 123

• Threshold Alarms.................................................................................................................................................. 135

• Tunnel Alarms - Access Point................................................................................................................................ 139

Introduction

This chapter provides information on the various types of alarms that the controller generates. Alarms are a subset of the events deﬁned. Categories are inherited from the event.

Accounting Alarms

Following are the alarms related to accounting.

• Accounting server not reachable on page 58

• Accounting fallback to primary on page 58

• AP accounting message mandatory parameter missing on page 59

• AP accounting message decode failed on page 60

• AP account message drop while no accounting start message on page 60

• Unauthorized CoA/DM message dropped on page 61

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Alarm Types Accounting Alarms

Accounting server not reachable

TABLE 3 Accounting server not reachable alarm

Alarm Accounting server not reachable

Alarm Type accSrvrNotReachable

Alarm Code 1602

Severity Major

Aggregation Policy An alarm is raised for every event from the event code 1602. A single event

triggers a single alarm.

Attribute “mvnoId”=12, “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”radiusd”,

“realm”=”wlan.3gppnetwork.org", “radProxyIp”=”7.7.7.7”, “accSrvrIp"=”30.30.30.30”, "SCGMgmtIp"="2.2.2.2"

Displayed on the web interface

Description This alarm is triggered when the accounting server cannot be reached.

Recommended Actions Manual intervention is required. Check the web interface for the connection to the

Accounting Server [{accSrvrIp}] not reachable from Radius Proxy [{radProxyIp}] on {produce.short.name} [{SCGMgmtIp}]

AAA interface. Also, check if the RADIUS server can reach the AAA server interface.

Accounting failed over to secondary

NOTE This alarm is not applicable for vSZ-H.

TABLE 4 Accounting failed over to secondary alarm

Alarm Accounting failed over to secondary

Alarm Type accFailedOverToSecondary

Alarm Code 1653

Severity Major

Aggregation Policy An alarm is raised for every event from the event code 1653. A single event

triggers a single alarm.

Attribute “mvnoId”=12 “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “srcProcess”=”radiusd”

“realm”= ”wlan.mnc080.mcc405.3gppnetwork.org" “radProxyIp”=”7.7.7.7” “primary"=”20.20.20.20” “secondary”=”30.30.30.30”

Displayed on the web interface

Description This alarm is triggered when the secondary accounting RADIUS server is available

Recommended Actions No action is required.

Radius Server Failed Over from Primary [{primary}] to Secondary [{secondary}] on Radius Proxy [7.7.7.7] on SCG[2.2.2.2]

after the primary server becomes zombie or dead.

Accounting fallback to primary

NOTE This alarm is not applicable for vSZ-H.

TABLE 5 Accounting fallback to primary alarm

Alarm Accounting fallback to primary

Alarm Type accFallbackToPrimary

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TABLE 5 Accounting fallback to primary alarm (continued)

Alarm Accounting fallback to primary

Alarm Code 1654

Severity Major

Aggregation Policy An alarm is raised for every event from the event code 1654. A single event

triggers a single alarm.

Attribute “mvnoId”=12 “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “srcProcess”=”radiusd”

“realm”= ”wlan.mnc080.mcc405.3gppnetwork.org" “radProxyIp”=”7.7.7.7” “primary"=”20.20.20.20” “secondary”=”30.30.30.30”

Displayed on the web interface

Description This alarm is triggered when the automatic fallback is enabled. The accounting

Recommended Actions No action is required.

Radius Server Fallback to Primary [{primary}] from Secondary [{secondary}] on Radius Proxy [{radProxyIp}] on {produce.short.name} [{SCGMgmtIp}]

failover to secondary server has occurred, the revival timer for primary server has expired and the requests falls back to the primary server.

AP accounting message mandatory parameter missing

NOTE This alarm is not applicable for vSZ-H.

Alarm Types

Accounting Alarms

TABLE 6 AP accounting message mandatory parameter missing alarm

Alarm AP accounting message mandatory parameter missing

Alarm Type apAcctMsgMandatoryPrmMissing

Alarm Code 1901

Severity Critical

Aggregation Policy From the event code 1901 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute “mvnoId”=”12”,“wlanId”=1, “zoneId”=”10”, “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”,

“srcProcess”=”aut”,

“realm”=”wlan.3gppnetwork.org","SCGMgmtIp"="2.2.2.2",

“ueMacAddr”=”aa:bb:cc:gg:hh:ii”,“ueImsi”=”12345”,

“ueMsisdn”=”98787”

Displayed on the web interface

Description This alarm is triggered when the controller fails to the ﬁnd the mandatory

Recommended Action Download the RADIUS log ﬁle from the web interface to check the error cause.

[{srcProcess}] Mandatory attribute missing in Accounting Packet received from AP [{apIpAddress}] on {produce.short.name} [{SCGMgmtIp}], with username [{ueImsi}@{realm}]

parameter in the RADIUS accounting message received from the AP. This mandatory parameter is required for generating the WAN-CDR.

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Alarm Types Accounting Alarms

AP accounting message decode failed

NOTE This alarm is not applicable for vSZ-H.

TABLE 7 AP accounting message decode failed alarm

Alarm AP accounting message decode failed

Alarm Type apAcctMsgDecodeFailed

Alarm Code 1904

Severity Critical

Aggregation Policy From the event code 1904 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute “mvnoId”=”12”,“wlanId”=1,“zoneId”=”10”,

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”aut”,

“realm”=”wlan.3gppnetwork.org", "SCGMgmtIp"="2.2.2.2",

“ueMacAddr”=”aa:bb:cc:gg:hh:ii”, “ueImsi”=”12345”,

“ueMsisdn”=”98787”

Displayed on the web interface

Description This alarm is triggered when an AP accounting message decode fails due to a

Recommended Action Download the RADIUS log ﬁle from the web interface to check the error cause.

[{srcProcess}] Malformed Accounting Packet received from AP [{apIpAddress}] on {produce.short.name} [{SCGMgmtIp}], with username [{userName}]

malformed packet.

AP account message drop while no accounting start message

NOTE This alarm is not applicable for vSZ-H.

TABLE 8 AP account message drop while no accounting start message alarm

Alarm AP account message drop while no accounting start message

Alarm Type apAcctMsgDropNoAcctStartMsg

Alarm Code 1910

Severity Critical

Aggregation Policy From the event code 1910 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute “mvnoId”=”12”, “wlanId”=”1”, “zoneId”=”10”,

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”aut”,

“realm”=”wlan.3gppnetwork.org",

Displayed on the web interface

Description This alarm is raised when accounting messages from the AP is dropped. The

[{srcProcess}] Dropped Accounting Packet received from AP [{apIpAddress}] on {produce.short.name} [{SCGMgmtIp}], with username [{userName}]. Accounting session timer expired, stop or interim message not received, as Account Start not received from NAS/AP

attributes Acct Interim/Stop message as account start is not received from the AP.

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TABLE 8 AP account message drop while no accounting start message alarm (continued)

Alarm AP account message drop while no accounting start message

Recommended Action Check the accounting retransmit timer and retransmit count in the Access Point

(AP) conﬁguration. Also check if the interface from the AP to the controller is congested.

Unauthorized CoA/DM message dropped

NOTE This alarm is not applicable for vSZ-H.

TABLE 9 Unauthorized CoA/DM message dropped alarm

Alarm Unauthorized CoA/DM message dropped

Alarm Type unauthorizedCoaDmMessageDropped

Alarm Code 1911

Severity Critical

Aggregation Policy From the event code 1911 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute “mvnoId”=”12” “wlanId”=”1” “zoneId”=”10” “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”

“srcProcess”=”aut” “radSrvrIp”=”7.7.7.7” "SCGMgmtIp"="2.2.2.2"

Displayed on the web interface

Description This alarm is triggered when the controller receives a Change of Authorization

Recommended Action Check the RADIUS conﬁguration server settings in the RADIUS service proﬁle.

[{srcProcess}] Dropped CoA/DM Packet received from AAA [{radSrvrIp}] on {produce.short.name} [{SCGMgmtIp}], Received message from unauthorized AAA

(CoA) or Dynamic Multipoint (DM) message from an unauthorized AAA server.

Check if the AAA server is authorized to send the change of authorization (CoA) or dynamic multipoint (DM) messages. If it is authorized, include for RADIUS server to send CoA/DM message in RADIUS service.

Alarm Types

AP Authentication Alarms

NOTE Refer to Accounting Events on page 142.

AP Authentication Alarms

Following are the alarms related to AP authentication.

• RADIUS server unreachable on page 62

• LDAP server unreachable on page 62

• AD server unreachable on page 62

• WeChat ESP authentication server unreachable on page 63

• WeChat ESP authentication server unresolvable on page 63

• WeChat ESP DNAT server unreachable on page 64

• WeChat ESP DNAT server unresolvable on page 64

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Alarm Types AP Authentication Alarms

RADIUS server unreachable

TABLE 10 RADIUS server unreachable alarm

Alarm RADIUS server unreachable

Alarm Type radiusServerUnreachable

Alarm Code 2102

Severity Major

Aggregation Policy From the event code 2102 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute “apMac="xx:xx:xx:xx:xx:xx","ip"="17.0.0.12","fwVersion"="3.2.0.0.x","model"="Z

F7982","zoneUUID"="f77a8816-3049-40cd-8484-82919275ddc3","zoneName"= "Default Zone","apLocation"="".

Auto Clearance The alarm is auto cleared with the event code 2101.

Displayed on the web interface

Description This alarm is triggered when AP is unable to reach RADIUS server.

Recommended Actions Check the network connectivity between AP and RADIUS server.

AP [{apName&&apMac}] is unable to reach radius server [{ip}].

LDAP server unreachable

TABLE 11 LDAP server unreachable alarm

Alarm LDAP server unreachable

Alarm Type ldapServerUnreachable

Alarm Code 2122

Severity Major

Aggregation Policy From the event code 2122 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute “apMac="xx:xx:xx:xx:xx:xx","ip"="17.0.0.12","fwVersion"="3.2.0.0.x","model"="Z

F7982","zoneUUID"="f77a8816-3049-40cd-8484-82919275ddc3","zoneName"= "Default Zone","apLocation"=""

Auto Clearance The alarm is auto cleared with the event code 2121.

Displayed on the web interface

Description This alarm is triggered when AP is unable to reach LDAP server.

Recommended Actions Check the network connectivity between AP and LDAP server.

AP [{apName&&apMac}] is unable to reach LDAP server [{ip}].

AD server unreachable

TABLE 12 AD server unreachable alarm

Alarm AD server unreachable

Alarm Type adServerUnreachable

Alarm Code 2142

Severity Major

Aggregation Policy From the event code 2142 an alarm is raised for every event. A single event

triggers a single alarm.

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TABLE 12 AD server unreachable alarm (continued)

Alarm AD server unreachable

Attribute “apMac="xx:xx:xx:xx:xx:xx","ip"="17.0.0.12","fwVersion"="3.2.0.0.x","model"="Z

F7982","zoneUUID"="f77a8816-3049-40cd-8484-82919275ddc3","zoneName"= "Default Zone","apLocation"=""

Auto Clearance The alarm is auto cleared with the event code 2141.

Displayed on the web interface

Description This alarm is triggered when AP is unable to reach AD server.

Recommended Actions Check the network connectivity between AP and AD server.

AP [{apName&&apMac}] is unable to reach AD server [{ip}].

WeChat ESP authentication server unreachable

TABLE 13 WeChat ESP authentication server unreachable alarm

Alarm WeChat ESP authentication server unreachable

Alarm Type espAuthServerUnreachable

Alarm Code 2152

Severity Major

Aggregation Policy From the event code 2152 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute "apMac"="xx:xx:xx:xx:xx:xx","ip"="17.0.0.12","proﬁleId"="1","fwVersion"="3.2.0.0

.x","model"="ZF7982","zoneUUID"="f77a8816-3049-40cd-8484-82919275ddc3" ,"zoneName"="Default Zone","apLocation"=""

Auto Clearance The alarm is auto cleared with the event code 2151

Displayed on the web interface

Description This alarm is triggered when AP is unable to reach WeChat ESP authentication

Recommended Actions .Check the network connectivity between controller web interface and WeChat

AP [{apName&&apMac}] is unable to reach WeChat ESP authentication server [{ip}]

server.

ESP authentication server.

Alarm Types

AP Authentication Alarms

WeChat ESP authentication server unresolvable

TABLE 14 WeChat ESP authentication server unresolvable alarm

Alarm WeChat ESP authentication server unresolvable

Alarm Type espAuthServerUnResolvable

Alarm Code 2154

Severity Major

Aggregation Policy From the event code 2154 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute "apMac"="xx:xx:xx:xx:xx:xx","dn"="www.test.com","proﬁleId"="1","fwVersion"="3.

2.0.0.x","model"="ZF7982","zoneUUID"="f77a8816-3049-40cd-8484-82919275 ddc3","zoneName"="Default Zone","apLocation"=""

Auto Clearance The alarm is auto cleared with the event code 2153.

Displayed on the web interface

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A 63

AP [{apName&&apMac}] is unable to resolve WeChat ESP authentication server domain name [{dn}] to IP

Alarm Types AP Authentication Alarms

TABLE 14 WeChat ESP authentication server unresolvable alarm (continued)

Alarm WeChat ESP authentication server unresolvable

Description This alarm is triggered when AP is unable to resolve WeChat ESP authentication

server domain name.

Recommended Actions Check the DNS server conﬁguration settings in the controller web interface.

WeChat ESP DNAT server unreachable

TABLE 15 WeChat ESP DNAT server unreachable alarm

Alarm WeChat ESP DNAT server unreachable

Alarm Type espDNATServerUnreachable

Alarm Code 2162

Severity Major

Aggregation Policy From the event code 2162 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute "apMac"="xx:xx:xx:xx:xx:xx","ip"="17.0.0.12","proﬁleId"="1","fwVersion"="3.2.0.0

.x","model"="ZF7982","zoneUUID"="f77a8816-3049-40cd-8484-82919275ddc3" ,"zoneName"="Default Zone","apLocation"=""

Auto Clearance The alarm is auto cleared with the event code 2161.

Displayed on the web interface

Description This alarm is triggered when the AP is unable to reach WeChat ESP DNAT server.

Recommended Actions Check the network connectivity between controller web interface and WeChat

AP [{apName&&apMac}] is unable to reach WeChat ESP DNAT server [{ip}].

ESP DNAT server.

WeChat ESP DNAT server unresolvable

TABLE 16 WeChat ESP DNAT server unresolvable alarm

Alarm WeChat ESP DNAT server unresolvable

Alarm Type espDNATServerUnresolvable

Alarm Code 2164

Severity Major

Aggregation Policy From the event code 2164 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute "apMac"="xx:xx:xx:xx:xx:xx","dn"="www.test.com","proﬁleId"="1","fwVersion"="3.

2.0.0.x","model"="ZF7982","zoneUUID"="f77a8816-3049-40cd-8484-82919275 ddc3","zoneName"="Default Zone","apLocation"=""

Auto Clearance The alarm is auto cleared with the event code 2163.

Displayed on the web interface

Description This alarm is triggered when the AP is unable to resolve WeChat ESP DNAT

Recommended Actions Check the DNS server conﬁguration settings in the controller web interface.

NOTE Refer to AP Authentication Events on page 149.

AP [{apName&&apMac}] is unable to resolve WeChat ESP DNAT server domain name [{dn}] to IP

server domain name.

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Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide

AP Communication Alarms

Following are the alarms related to access point communications.

• AP rejected on page 65

• AP conﬁguration update failed on page 65

• AP swap model mismatched on page 66

• AP pre-provision model mismatched on page 66

• AP ﬁrmware update failed on page 66

• AP WLAN oversubscribed on page 67

• AP join zone failed on page 67

AP rejected

TABLE 17 AP rejected alarm

Alarm AP rejected

Alarm Type apStatusRejected

Alarm Code 101

Severity Minor

Aggregation Policy From the event code 105 an alarm is raised for every event. A single event

triggers a single alarm.

Auto Clearance The alarm is auto cleared with the event code 103.

Attribute “apMac”=”xx:xx:xx:xx:xx:xx”, “wsgIP"=”xxx.xxx.xxx.xxx”, “reason”=”xxx”

Displayed on the web interface

Description This alarm is triggered when the AP is rejected.

Recommended Actions Check if the number of licenses has exceeded the limit. You would need to

{produce.short.name} [{wsgIP}] rejected AP [{apName&&apMac}] because of [{reason}]

purchase additional licenses, in case of insufﬁcient licenses.

Alarm Types

AP Communication Alarms

AP conﬁguration update failed

TABLE 18 AP conﬁguration update failed alarm

Alarm AP conﬁguration update failed

Alarm Type apConfUpdateFailed

Alarm Code 102

Severity Major

fAggregation Policy From the event code 111 an alarm is raised for every event. A single event

triggers a single alarm.

Auto Clearance The alarm is auto cleared with the event code 110.

Attribute “apMac”=”xx:xx:xx:xx:xx:xx”, “conﬁgID”=”23456781234”

Displayed on the web interface

Description This alarm is triggered when the controller is unable to update the AP

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A 65

AP [{apName&&apMac}] failed to update to conﬁguration [{conﬁgID}]

conﬁguration details.

Alarm Types AP Communication Alarms

TABLE 18 AP conﬁguration update failed alarm (continued)

Alarm AP conﬁguration update failed

Recommended Actions Retrieve the AP support text. Reboot the AP and trigger another conﬁguration

change for upgrading the AP. If it fails revert to the previous zone ﬁrmware.

AP swap model mismatched

TABLE 19 AP swap model mismatched alarm

Alarm AP swap model mismatched

Alarm Type apModelDiffWithSwapOutAP

Alarm Code 104

Severity Major

Aggregation Policy From the event code 113 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute "apMac"="xx:xx:xx:xx:xx:xx", "wsgIP"="xxx.xxx.xxx.xxx "

“conﬁgModel”=”xxx.xxx.xxx.xxx”, “model”=”xxx.xxx.xxx.xxx

Displayed on the web interface

Description This alarm is triggered when the AP model differs from the swapped conﬁguration

Recommended Actions If the model is incorrect delete and rejoin the AP.

AP [{apName&&apMac}] model [{model}] is different from swap conﬁguration model [{conﬁgModel}]

model.

AP pre-provision model mismatched

TABLE 20 AP pre-provision model mismatched alarm

Alarm AP pre-provision model mismatched

Alarm Type apModelDiffWithPreProvConﬁg

Alarm Code 105

Severity Major

Aggregation Policy From the event code 112 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute “apMac”=”xx:xx:xx:xx:xx:xx”, “wsgIP"=”xxx.xxx.xxx.xxx”,

“conﬁgModel”=”xxx.xxx.xxx.xxx”. “model”=”xxx.xxx.xxx.xxx”

Displayed on the web interface

Description This alarm is triggered when the AP model differs from the pre-provision

Recommended Actions If the model is incorrect delete the AP for the AP to rejoin to get the proper AP

AP [{apName&&apMac}] model [{model}] is different from per-provision

conﬁguration model [{conﬁgModel}]

conﬁguration model.

conﬁguration.

AP ﬁrmware update failed

TABLE 21 AP ﬁrmware update failed alarm

Alarm AP ﬁrmware update failed

Alarm Type apFirmwareUpdateFailed

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TABLE 21 AP ﬁrmware update failed alarm (continued)

Alarm AP ﬁrmware update failed

Alarm Code 107

Severity Major

Aggregation Policy From the event code 107 an alarm is raised for every event. A single event

triggers a single alarm.

Auto Clearance The alarm is auto cleared with the event code 106.

Attribute "apMac"="xx:xx:xx:xx:xx:xx", "wsgIP"="xxx.xxx.xxx.xxx"

Displayed on the web interface

Description This alarm is triggered when the AP fails to update the ﬁrmware details.

Recommended Actions Retrieve the AP support text. Reboot the AP and trigger another conﬁguration

AP [{apName&&apMac}] failed to update its ﬁrmware from [{fromVersion}] to [{toVersion}] [{reason}]

change for upgrading the AP. If it fails revert to the previous zone ﬁrmware.

AP WLAN oversubscribed

TABLE 22 AP WLAN oversubscribed alarm

Alarm AP WLAN oversubscribed

Alarm Type apWlanOversubscribed

Alarm Code 1081

Severity Major

Aggregation Policy From the event code 114 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute "apMac"=”xx:xx:xx:xx:xx:xx”

Displayed on the web interface

Description This alarm is triggered when the AP exceeds the maximum capacity for deploying

Recommended Actions Any of the following are the recommended actions.

AP [{apName&&apMac}] does not have enough capacity to deploy all wlans. Only maximum wlan number of the AP can be deployed

all WLANs.

• Create a new WLAN group with WLANs. Ensure that it is not more than the AP's WLAN capacity. Apply the new WLAN group to either the AP or the AP's AP Group.

• Find the WLAN group used by the AP and reduce the number of WLAN.

Alarm Types

AP Communication Alarms

AP join zone failed

NOTE This alarm is not applicable for vSZ-H.

TABLE 23 AP join zone failed alarm

Alarm AP join zone failed

Alarm Type apJoinZoneFailed

Alarm Code 115

Severity Major

Aggregation Policy From the event code 115 an alarm is raised for every event. A single event

triggers a single alarm.

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A 67

Alarm Types AP LBS Alarms

TABLE 23 AP join zone failed alarm (continued)

Alarm AP join zone failed

Attribute "apMac"=”xx:xx:xx:xx:xx:xx”, "zoneUUID"=”xx:xx:xx:xx:xx:xx”,

"targetZoneUUID"=”xx:xx:xx:xx:xx:xx”, "reason"=”xx:xx:xx:xx:xx:xx”

Displayed on the web interface

Description This alarm is triggered when the AP fails to join the speciﬁed zone

Recommended Actions Check if the number of RXGW (AP direct tunnel license) licenses has exceeded

AP [{apName&&apMac}] failed to join to zone [{targetZoneName}]. Reason: [{reason}]

the limit. You would need to purchase additional licenses, in case of insufﬁcient licenses.

NOTE Refer to AP Communication Events on page 154.

AP LBS Alarms

Following are the alarms related to AP Location Based Service (LBS).

• No LS responses on page 68

• LS authentication failure on page 68

• AP failed to connect to LS on page 69

No LS responses

TABLE 24 No LS responses alarm

Alarm No LS responses

Alarm Type apLBSNoResponses

Alarm Code 701

Severity Major

Aggregation Policy From the event code 701 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute “apMac”=“xx:xx:xx:xx:xx:xx“, “url”=““,”port”=““

Displayed on the SmartZone web interface

Description This alarm is triggered when the AP does not get a response when trying to

Recommended Actions This alarm is triggered when the location server fails to respond to the AP request

AP [{apName&&apMac}] no response from LS: url=[{url}], port=[{port}]

connect to the location based service.

due to an error or the server is a maintenance mode. Report this to the location server owner.

LS authentication failure

TABLE 25 LS authentication failure alarm

Alarm LS authentication failure

Alarm Type apLBSAuthFailed

Alarm Code 702

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TABLE 25 LS authentication failure alarm (continued)

Alarm LS authentication failure

Severity Major

Aggregation Policy From the event code 702 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute “apMac”=“xx:xx:xx:xx:xx:xx“, “url”=““,”port”=““

Displayed on the SmartZone web interface

Description This alarm is triggered due to the authentication failure on connecting to the

Recommended Actions The password needs to be corrected in the LBS service page.

AP [{apName&&apMac}] LBS authentication failed: url=[{url}], port=[{port}]

location based service.

AP failed to connect to LS

TABLE 26 AP failed to connect to LS alarm

Alarm AP failed to connect to LS

Alarm Type apLBSConnectFailed

Alarm Code 704

Severity Major

Aggregation Policy From the event code 704 an alarm is raised for every event. A single event

triggers a single alarm.

Auto Clearance The alarm is auto cleared with the event code 703.

Attribute “apMac”=“xx:xx:xx:xx:xx:xx“, “url”=““,”port”=““

Displayed on the SmartZone web interface

Description This alarm is triggered when the AP fails to connect to the location based service.

Recommended Actions This alarm is triggered either when the location server is unreachable or the

AP [{apName&&apMac}] connection failed to LS: url=[{url}], port=[{port}]

network connection is unstable or the Domain Named System (DNS) conﬁguration is incorrect. It is recommended to check all the three possible error codes - 701, 702 and 704.

Alarm Types

AP State Change Alarms

NOTE Refer to AP LBS Events on page 162.

AP State Change Alarms

Following are the alarms related to access point state changes.

• AP rebooted by system on page 70

• AP disconnected on page 70

• AP deleted on page 70

• AP cable modem interface down on page 71

• AP DHCP service failure on page 71

• AP NAT failure on page 72

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A 69

Alarm Types AP State Change Alarms

AP rebooted by system

TABLE 27 AP rebooted by system alarm

Alarm AP rebooted by system

Alarm Type apRebootBySystem

Alarm Code 302

Severity Major

Aggregation Policy From the event code 302 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute “apMac”=”xx:xx:xx:xx:xx:xx”, “reason”=”xxxxx”

Displayed on the web interface

Description This alarm is triggered when system reboots the AP.

Recommended Actions Check the reasons for the reboot. If the reason is unknown, retrieve the AP

AP [{apName&&apMac}] rebooted by the system because of [{reason}]

support text and send it to Ruckus support.

AP disconnected

TABLE 28 AP disconnected alarm

Alarm AP disconnected

Alarm Type apConnectionLost

Alarm Code 303

Severity Major

Aggregation Policy From the event code 303 an alarm is raised for every event. A single event

triggers a single alarm.

Auto Clearance The alarm is auto cleared with the event code 312

Attribute “apMac”=”xx:xx:xx:xx:xx:xx”

Displayed on the web interface

Description This alarm is triggered when the AP disconnects from the controller.

Recommended Actions Check the network and the communicator process on the controller. Try

AP [{apName&&apMac}] disconnected

rebooting the AP locally.

AP deleted

TABLE 29 AP deleted alarm

Alarm AP deleted

Alarm Type apDeleted

Alarm Code 306

Severity Major

Aggregation Policy From the event code 313 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute “apMac”=”xx:xx:xx:xx:xx:xx”

Displayed on the web interface

AP [{apName&&apMac}] deleted

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Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide

TABLE 29 AP deleted alarm (continued)

Alarm AP deleted

Description This alarm is triggered when the AP is deleted.

Recommended Actions This is a user action and to conﬁrm check the user audit.

AP cable modem interface down

TABLE 30 AP cable modem interface down alarm

Alarm AP cable modem interface down

Alarm Type cableModemDown

Alarm Code 308

Severity Major

Aggregation Policy From the event code 316 an alarm is raised for every event. A single event

triggers a single alarm.

Auto Clearance The alarm is auto cleared with the event code 325.

Attribute “apMac”=”xx:xx:xx:xx:xx:xx”

Displayed on the web interface

Description This alarm is triggered when the AP cable modem interface is down.

Recommended Actions Check cable modem. Try rebooting the cable modem.

AP [{apName&&apMac}] cable modem interface is down

Alarm Types

AP State Change Alarms

NOTE Refer to AP State Change Events on page 172.

AP DHCP service failure

TABLE 31 AP DHCP service failure alarm

Alarm Both primary and secondary DHCP server APs are down

Alarm Type apDHCPServiceFailure

Alarm Code 341

Severity Major

Aggregation Policy From the event code xxx an alarm is raised for every event. A single event triggers

a single alarm.

Attribute ”primaryServerMac”=“xx:xx:xx:xx:xx:xx”,

“secondaryServerMac”=“xx:xx:xx:xx:xx:xx”

Displayed on the web interface

Description This alarm is triggered when the primary and secondary DHCP server APs fail.

Recommended Actions Deploy DHCP service on another AP.

AP DHCP service failure. Both primary DHCP AP [{primaryServerMac}] and secondary DHCP server AP [{secondaryServerMac}] are down.

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A 71

Alarm Types Authentication Alarms

AP NAT failure

TABLE 32 AP NAT failure alarm

Alarm AP cable modem interface down NAT failure detected by controller due to three

(3) consecutive NAT gateway APs are down

Alarm Type apNATFailureDetectedbySZ

Alarm Code 346

Severity Major

Aggregation Policy From the event code 346 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute ”apMac1”=“xx:xx:xx:xx:xx:xx”, ”apMac2”=“xx:xx:xx:xx:xx:xx”, ”apMac3”=“xx:xx:x

x:xx:xx:xx”

Displayed on the web interface

Description This alarm is triggered when the controller detects three (3) consecutive failures of

NOTE Refer to AP State Change Events on page 172.

NAT failure detected by SZ since three (3) consecutive NAT gateway IPs are down AP1=[{apMac1}] AP2=[{apMac2}] AP3=[{apMac3}] (All consecutive NAT APs are down in case of less than 3 NAT Gateway APs conﬁgured). The NAT trafﬁc for some of the clients may get affected for the respective VLANs.

NAT server APs.

Authentication Alarms

The following are the alarms related to authentication.

• Authentication server not reachable on page 72

• Authentication failed over to secondary on page 73

• Authentication fallback to primary on page 73

• AD/LDAP connectivity failure on page 74

• Bind fails with AD/LDAP on page 74

• Bind success with LDAP, but unable to ﬁnd clear text password for the user on page 75

• RADIUS fails to connect to AD NPS server on page 75

• RADIUS fails to authenticate with AD NPS server on page 76

• Fails to establish TLS tunnel with AD/LDAP on page 76

Authentication server not reachable

TABLE 33 Authentication server not reachable alarm

Alarm Authentication server not reachable

Alarm Type authSrvrNotReachable

Alarm Code 1601

Severity Major

Aggregation Policy From the event code 1601 an alarm is raised for every event. A single event

triggers a single alarm.

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TABLE 33 Authentication server not reachable alarm (continued)

Alarm Authentication server not reachable

Attribute “mvnoId”=12 “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “srcProcess”=”radiusd”

“realm”= ”wlan.mnc080.mcc405.3gppnetwork.org" “radProxyIp”=”7.7.7.7” “authSrvrIp"=”20.20.20.20” "SCGMgmtIp"="2.2.2.2"

Displayed on the web interface

Description This alarm is triggered when the authentication fails since the primary or

Recommended Actions Manual intervention is required. Check the web interface for the interface from the

Authentication Server [{authSrvrIp}] not reachable from Radius Proxy [{radProxyIp}] on {produce.short.name} [{SCGMgmtIp}].

secondary servers are not reachable.

controller to AAA server. Also check if the AAA server can be reached from the RADIUS server. Ensure that the AAA server is UP.

Authentication failed over to secondary

TABLE 34 Authentication failed over to secondary alarm

Alarm Authentication failed over to secondary

Alarm Type authFailedOverToSecondary

Alarm Code 1651

Severity Major

Aggregation Policy From the event code 1651 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute “mvnoId”=12 “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, srcProcess”=”radiusd”

“realm”= ”wlan.mnc080.mcc405.3gppnetwork.org" “radProxyIp”=”7.7.7.7” “primary"=”20.20.20.20” “secondary”=”30.30.30.30” "SCGMgmtIp"="2.2.2.2"

Displayed on the web interface

Description This alarm is triggered when the secondary RADIUS server is available after the

Recommended Actions No operator action is required.

Radius Server Failed Over from Primary [{primary}] to Secondary [{secondary}] on Radius Proxy [{radProxyIp}] on {produce.short.name} [{SCGMgmtIp}]a

primary server becomes zombie or dead.

Alarm Types

Authentication Alarms

Authentication fallback to primary

TABLE 35 Authentication fallback to primary alarm

Alarm Authentication fallback to primary

Alarm Type authFallbackToPrimary

Alarm Code 1652

Severity Major

Aggregation Policy From the event code 1652 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute “mvnoId”=12 “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “srcProcess”=”radiusd”

“realm”= ”wlan.mnc080.mcc405.3gppnetwork.org" “radProxyIp”=”7.7.7.7” “primary"=”20.20.20.20” “secondary”=”30.30.30.30” "SCGMgmtIp"="2.2.2.2"

Displayed on the web interface

Description This alarm is triggered when automatic fallback is enable. Consequently, the

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A 73

Radius Server Fallback to Primary [{primary}] from Secondary [{secondary}] on Radius Proxy [{radProxyIp}] on {produce.short.name} [{SCGMgmtIp}]

authentication failover to the secondary server occurs and the revival timer for the primary server expires, and the requests falls back to the primary server.

Alarm Types Authentication Alarms

TABLE 35 Authentication fallback to primary alarm (continued)

Alarm Authentication fallback to primary

Recommended Actions No action is required.

AD/LDAP connectivity failure

TABLE 36 AD/LDAP connectivity failure alarm

Alarm AD/LDAP connectivity failure

Alarm Type racADLDAPFail

Alarm Code 1752

Severity Major

Aggregation Policy From the event code 1752 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “mvnoId”=12, “srcProcess”=”RAC”,

“authSrvrIp”=“1.1.1.1”, "SCGMgmtIp"="2.2.2.2"

“desc”= "Connection to AD/LDAP fails"

Displayed on the web interface

Description This alarm is triggered when RADIUS server fails to connect with AD/LDAP server.

Recommended Actions

[{srcProcess}] Connect to AD/LDAP[{authSrvrIp}] fails from SCG[{SCGMgmtIp}]

• Check whether AD/LDAP server instance is running on the target machine

• Check whether the AD/LDAP server can be reached from the controller

• Verify if AD/LDAP server instances are listening on ports 3268 and 389

• Verify if the requests are reaching AD/LDAP servers by any packet capture tool (tcpdump, wireshark)

Bind fails with AD/LDAP

TABLE 37 Bind fails with AD/LDAP alarm

Alarm Bind fails with AD/LDAP

Alarm Type racADLDAPBindFail

Alarm Code 1753

Severity Major

Aggregation Policy From the event code 1753 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “mvnoId”=12, “srcProcess”=”RAC”,

“authSrvrIp”= “1.1.1.1”, “username”=“testuser’

"SCGMgmtIp"="2.2.2.2", “desc”=”Bind to AD/LDAP fails”

Displayed on the web interface

Description This alarm is triggered when RADIUS server binding fails to AD/LDAP server.

Recommended Actions

74 Part Number: 800-71565-001 Rev A

[{srcProcess}] Bind to AD/LDAP[{authSrvrIp}] fails from SCG[{SCGMgmtIp}] for User[{userName}]

• Verify the base and administrator domain names as conﬁgured in the controller web interface

• Verify the administrator user name and password as conﬁgured in the controller web interface

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide

Alarm Types

Authentication Alarms

TABLE 37 Bind fails with AD/LDAP alarm (continued)

Alarm Bind fails with AD/LDAP

• Verify whether the conﬁgured administrator user name and password is authenticated by the AD/LDAP servers

Bind success with LDAP, but unable to ﬁnd clear text password for the user

TABLE 38 Bind success with LDAP, but unable to ﬁnd clear text password for the user alarm

Alarm Bind success with LDAP, but unable to ﬁnd clear text password for the user

Alarm Type racLDAPFailToFindPassword

Alarm Code 1754

Severity Major

Aggregation Policy From the event code 1754 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “mvnoId”=12, “srcProcess”=”RAC”,

“authSrvrIp”=“1.1.1.1”, “username”= “testuser’

"SCGMgmtIp"="2.2.2.2", “desc”=”Fail to ﬁnd password”

Displayed on the web interface

Description This alarm is triggered when binding is successful with LDAP server using root

Recommended Actions Verify whether the given username and clear text password are conﬁgured in the

[{srcProcess}] failed to ﬁnd password from LDAP[{authSrvrIp}] for SCG[{SCGMgmtIp}] for User[{userName}]

credentials but it is unable to retrieve the clear text password for the user.

LDAP server.

RADIUS fails to connect to AD NPS server

TABLE 39 RADIUS fails to connect to AD NPS server alarm

Alarm RADIUS fails to connect to AD NPS server

Alarm Type racADNPSFail

Alarm Code 1755

Severity Major

Aggregation Policy From the event code 1755 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “mvnoId”=12

“srcProcess”=”RAC”, “authSrvrIp”=“1.1.1.1”, “username”=“testuser’

"SCGMgmtIp"="2.2.2.2", “desc”= ”Fails to connect to AD NPS server”

Displayed on the web interface

Description This alarm is triggered when the RADIUS server fails to connect to the AD NPS

Recommended Actions

[{srcProcess}] Fails to connect to AD NPS[{authSrvrIp}] from SCG[{SCGMgmtIp}]

server.

• Verify if the conﬁgured NPS server instance is up and running (Network Policy Server)

• Verify if the NPS server instance is communicating on the standard RADIUS port 1812

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Alarm Types Authentication Alarms

TABLE 39 RADIUS fails to connect to AD NPS server alarm (continued)

Alarm RADIUS fails to connect to AD NPS server

• Ensure that Windows server where AD/NPS server is provisioned can be reached from the controller web interface

RADIUS fails to authenticate with AD NPS server

TABLE 40 RADIUS fails to authenticate with AD NPS server alarm

Alarm RADIUS fails to authenticate with AD NPS server

Alarm Type racADNPSFailToAuthenticate

Alarm Code 1756

Severity Major

Aggregation Policy From the event code 1756 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “mvnoId”=12, “srcProcess”=”RAC”,

“authSrvrIp”=“1.1.1.1”, “username”=“testuser’

"SCGMgmtIp"="2.2.2.2", “desc”=”Fails to authenticate with AD NPS”

Displayed on the web interface

Description This alarm is triggered when the RADIUS server fails to authenticate with the AD

Recommended Actions

[{srcProcess}] Fails to authenticate AD NPS[{authSrvrIp}] on SCG[{SCGMgmtIp}] for User[{userName}

NPS server.

• The shared secret for NPS server should be same as that of administrator password provisioned in the controller web interface for AD server

• NPS should be conﬁgured to accept request (CHAP and MSCHAPv2) from the controller

• For CHAP authentication to work the AD server should store the password in reversible encryption format

• Ensure that NPS is registered with AD server

NOTE Refer to Authentication Events on page 189.

Fails to establish TLS tunnel with AD/LDAP

TABLE 41 Fails to establish TLS tunnel with AD/LDAP alarm

Alarm Fails to establish TLS tunnel with AD/LDAP

Alarm Type racADLDAPTLSFailed

Alarm Code 1762

Severity Major

Aggregation Policy From the event code 1762 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “mvnoId”=12

“srcProcess”=”RAC”, “authSrvrIp” =“1.1.1.1”

“authSrvrPort”=“636”, "SCGMgmtIp"="2.2.2.2"

“desc”=” Fail to establish TLS Tunnel with LDAP/AD”

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TABLE 41 Fails to establish TLS tunnel with AD/LDAP alarm (continued)

Alarm Fails to establish TLS tunnel with AD/LDAP

Displayed on the web interface

Description This alarm is triggered when TLS connection between the controller and AD/

[{srcProcess}] Fails to authenticate AD NPS[{authSrvrIp}] on SCG[{SCGMgmtIp}] for User[{userName}

LDAP fails.

NOTE Refer to Authentication Events on page 189.

Control and Data Plane Interface Alarms

NOTE This section is not applicable for vSZ-H.

Following alarm is related to control and data plane.

• GtpManager (DP) disconnected on page 77

Alarm Types

Control and Data Plane Interface Alarms

GtpManager (DP) disconnected

TABLE 42 GtpManager (DP) disconnected alarm

Alarm GtpManager (DP) disconnected

Alarm Type lostCnxnToDblade

Alarm Code 1202

Severity Major

Aggregation Policy From the event code 1202 an alarm is raised for every event. A single event

triggers a single alarm.

Auto Clearance The alarm code is auto cleared with the event code 1201.

Attribute “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”aut”,

“realm”=”NA”, “ctrlBladeIp”=”1.1.1.1”, "dataBladeIp"="3.3.3.3",

"SCGMgmtIp"="2.2.2.2

Displayed on the web interface

Description This alarm is triggered due to transmission control protocol (TCP) connection loss

Recommended Actions A manual intervention is required. Refer to Control and Data Plane Interface on

NOTE Refer to Control and Data Plane Interface on page 200.

The connectivity between Control plane [{ctrlBladeIp}] and Data plane [{dataBladeIp}] is lost at {produce.short.name} [{SCGMgmtIp}]

or when control plane is unable to complete the conﬁguration procedure successfully.

page 200 event 1201.

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Alarm Types Cluster Alarms

Cluster Alarms

Following are the alarms related to cluster.

• New node failed to join on page 78

• Node removal failed on page 79

• Node out of service on page 79

• Cluster in maintenance state on page 80

• Cluster backup failed on page 80

• Cluster restore failed on page 81

• Cluster upgrade failed on page 81

• Cluster application stopped on page 82

• Node bond interface down on page 82

• Node physical interface down on page 83

• Cluster node rebooted on page 83

• Cluster node shut down on page 83

• Disk usage exceed threshold on page 84

• Cluster out of service on page 84

• Cluster upload AP ﬁrmware failed on page 85

• Cluster add AP ﬁrmware failed on page 85

• Unsync NTP time on page 85

• Cluster upload KSP ﬁle failed on page 86

• Conﬁguration backup failed on page 86

• Conﬁguration restore failed on page 86

New node failed to join

TABLE 43 New node failed to join alarm

Alarm New node failed to join

Alarm Type newNodeJoinFailed

Alarm Code 801

Severity Critical

Aggregation Policy From the event code 803 an alarm is raised for every event. A single event

triggers a single alarm.

Auto Clearance The alarm code is auto cleared with the event code 802.

Attribute “clusterName”=”xxx”, “nodeName”=”xxx”,

“nodeMac”=” xx:xx:xx:xx:xx:xx”

Displayed on the web interface

Description This alarm is triggered when a node fails to join a cluster session. The web

Recommended Actions When the operation fails, the user can run the join process. If it continues to fail,

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New node [{nodeMac}] ([{nodeName}]) failed to join cluster [{clusterName}]

interface displays the error message.

please send the complete system log ﬁles (stored in the path -

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TABLE 43 New node failed to join alarm (continued)

Alarm New node failed to join

/opt/ ruckuswireless/controller/log/system for analysis to Ruckus support. Possible causes are:

• The joining node is unable to complete the syncing of data in time. This could be due to the existing node performing compaction/repair etc.

• The communication between the nodes may be broken. This could cause the operation to timeout such as IP address change or due to other events, which affects the network. Usually, it does not last for a long period of time.

Node removal failed

TABLE 44 Node removal failed alarm

Alarm Node removal failed

Alarm Type removeNodeFailed

Alarm Code 802

Severity Major

Aggregation Policy From the event code 805 an alarm is raised for every event. A single event

triggers a single alarm.

Auto Clearance The alarm code is auto cleared with the event code 804.

Attribute “clusterName”=”xxx”, “nodeName”=”xxx”,

“nodeMac”=” xx:xx:xx:xx:xx:xx”

Displayed on the web interface

Description This alarm is triggered when it is unable to remove a node from the cluster.

Recommended Actions In general, this alarm should rarely occur. If it occurs, restore to the previous

Node [{nodeName}] failed to remove from cluster [{clusterName}].

backup ﬁle and please send the system log ﬁles (stored in the path /opt/ ruckuswireless/controller/log/system for analysis to Ruckus support.

Alarm Types

Cluster Alarms

Node out of service

TABLE 45 Node out of service alarm

Alarm Node out of service

Alarm Type nodeOutOfService

Alarm Code 803

Severity Critical

Aggregation Policy From the event code 806 an alarm is raised for every event. A single event

triggers a single alarm.

Auto Clearance The alarm code is auto cleared with the event code 835.

Attribute “clusterName”=”xxx”, “nodeName”=”xxx”,

“nodeMac”=” xx:xx:xx:xx:xx:xx”

Displayed on the web interface

Description This alarm is triggered when a node is out of service.

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Node [{nodeName}] in cluster [{clusterName}] is out of service. Reason:[{reason}].

Alarm Types Cluster Alarms

TABLE 45 Node out of service alarm (continued)

Alarm Node out of service

Recommended Actions The operator/user needs to check the application/interface state.

Cluster in maintenance state

TABLE 46 Cluster in maintenance state alarm

Alarm Cluster in maintenance state

Alarm Type clusterInMaintenanceState

Alarm Code 804

Severity Critical

Aggregation Policy From the event code 807 an alarm is raised for every event. A single event

triggers a single alarm.

Auto Clearance The alarm code is auto cleared with the event code 808.

Attribute “clusterName”=”xxx”

Displayed on the web interface

Description This alarm is triggered when a cluster is in a maintenance state.

Recommended Actions Possible causes:

Cluster [{clusterName}] is in maintenance state

• The entire system backup is in process.

• In a two-node cluster, the remove-node process is working.

For any other cause, please send the complete system log ﬁles (stored in the path

- /opt/ ruckuswireless/controller/log/system to Ruckus support for analysis.

Cluster backup failed

TABLE 47 Cluster backup failed alarm

Alarm Cluster backup failed

Alarm Type backupClusterFailed

Alarm Code 805

Severity Major

Aggregation Policy From the event code 810 an alarm is raised for every event. A single event

triggers a single alarm.

Auto Clearance The alarm code is auto cleared with the event code 809.

Attribute “clusterName”=”xxx”

Displayed on the web interface

Description This alarm is triggered when a cluster backup fails.

Recommended Actions Check the disk usage. Try restoring the communication between nodes for a few

Cluster [{clusterName}] backup failed. Reason:[{reason}].

more times. If the backup continues to fail or if you encounter Python script errors, please collect the complete system log ﬁles (stored in the path /opt/ ruckuswireless/controller/log/system to Ruckus support for analysis. Possible causes:

• Insufﬁcient disk space.

• Communication between nodes may be broken.

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TABLE 47 Cluster backup failed alarm (continued)

Alarm Cluster backup failed

• Errors due to the underlying Python script.

Cluster restore failed

TABLE 48 Cluster restore failed alarm

Alarm Cluster restore failed

Alarm Type restoreClusterFailed

Alarm Code 806

Severity Major

Aggregation Policy From the event code 812 an alarm is raised for every event. A single event

triggers a single alarm.

Auto Clearance The alarm code is auto cleared with the event code 811.

Attribute “clusterName”=”xxx”

Displayed on the web interface

Description This alarm is triggered when a cluster restore fails.

Recommended Actions Try a few more times. If the backup restore continues failing, please send the log

Cluster [{clusterName}] restore failed. Reason:[{reason}].

ﬁles (stored in the path - /opt/ ruckuswireless/controller/log/ system to Ruckus support for analysis.

The possible cause could be that the command for all nodes in the cluster failed. This could be due to a broken communication link between the nodes.

Alarm Types

Cluster Alarms

Cluster upgrade failed

TABLE 49 Cluster upgrade failed alarm

Alarm Cluster upgrade failed

Alarm Type upgradeClusterFailed

Alarm Code 807

Severity Major

Aggregation Policy From the event code 815 an alarm is raised for every event. A single event

triggers a single alarm.

Auto Clearance The alarm code is auto cleared with the event code 814.

Attribute "clusterName”=”xxx”, “nodeName”=”xxx”,

“nodeMac”=” xx:xx:xx:xx:xx:xx”, “fromVersion”="x.x",

“toVersion”="x.x"

Displayed on the web interface

Description This alarm is triggered when a version upgrade of a cluster fails.

Recommended Actions Check the disk usage. Try restoring the communication between nodes for a few

Cluster [{clusterName}] could not be upgraded from [{fromVersion}] to [{toVersion}]. Reason:[{reason}].

more times. If the backup continues to fail or if you encounter Python script errors, please collect and send the complete system log ﬁles (stored in the path

- /opt/ ruckuswireless/controller/log/system to Ruckus support for analysis. Possible causes:

• Insufﬁcient disk space

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Alarm Types Cluster Alarms

TABLE 49 Cluster upgrade failed alarm (continued)

Alarm Cluster upgrade failed

• Communication between nodes might be broken.

• Errors due to the underlying Python script.

Cluster application stopped

TABLE 50 Cluster application stopped alarm

Alarm Cluster application stopped

Alarm Type clusterAppStop

Alarm Code 808

Severity Critical

Aggregation Policy From the event code 816 an alarm is raised for every event. A single event

triggers a single alarm.

Auto Clearance The alarm code is auto cleared with the event code 817.

Attribute “appName”=”xxxx”, “nodeName”=”xxx”,

“nodeMac”=” xx:xx:xx:xx:xx:xx”

Displayed on the web interface

Description This alarm is triggered when the application on a node stops.

Recommended Actions This could happen to any application for various reasons. Please collect and send

Application [{appName}] on node [{nodeName}] stopped

the system log ﬁles of the stopped application (stored in the path /opt/ ruckuswireless/controller/log/system to the application owner for analysis.

Node bond interface down

TABLE 51 Node bond interface down alarm

Alarm Node bond interface down

Alarm Type nodeBondInterfaceDown

Alarm Code 809

Severity Major

Aggregation Policy From the event code 821 an alarm is raised for every event. A single event

triggers a single alarm.

Auto Clearance The alarm code is auto cleared with the event code 822.

Attribute "nodeName”=”xxx”, “nodeMac”=”xxx”,

“ifName”=”xxxx”

Displayed on the web interface

Description This alarm is triggered when the network interface of a node is down.

Recommended Actions Check if the network cables of both the physical interfaces are broken.

Network interface [{networkInterface||ifName}] on node [{nodeName}] is down.

Alternatively, check if the physical interfaces for this bond interface are broken. Please send the log ﬁles stored in the path /opt/ ruckuswireless/controller/log/system to Ruckus support for analysis.

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Node physical interface down

TABLE 52 Node physical interface down alarm

Alarm Node physical interface down

Alarm Type nodePhyInterfaceDown

Alarm Code 810

Severity Critical

Aggregation Policy From the event code 824 an alarm is raised for every event. A single event

triggers a single alarm.

Auto Clearance The alarm code is auto cleared with the event code 825.

Attribute “nodeName”=”xxx”, “nodeMac”=” xx:xx:xx:xx:xx:xx”,

“ifName”=”xxxx”

Displayed on the web interface

Description This alarm is triggered when the physical interface of a node is down.

Recommended Actions Check if the network cables of both the physical interfaces are broken.

Physical network interface [{networkInterface||ifName}] on node [{nodeName}] is down.

Alarm Types

Cluster Alarms

Cluster node rebooted

TABLE 53 Cluster node rebooted alarm

Alarm Cluster node rebooted

Alarm Type nodeRebooted

Alarm Code 811

Severity Major

Aggregation Policy From the event code 826 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute "nodeName”=”xxx”, “nodeMac”=”xxx”

Displayed on the web interface

Description This alarm is triggered when the node is rebooted.

Recommended Actions Usually, this occurs due to user actions like manual reboot of a node, upgrade or

Node [{nodeName}] in cluster [{clusterName}] rebooted

restoration of a cluster. Please send the log ﬁles stored in the path - /opt/ ruckuswireless/controller/log/system to Ruckus support for analysis.

Cluster node shut down

TABLE 54 Cluster node shut down alarm

Alarm Cluster node shut down

Alarm Type nodeShutdown

Alarm Code 813

Severity Major

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Alarm Types Cluster Alarms

TABLE 54 Cluster node shut down alarm (continued)

Alarm Cluster node shut down

Aggregation Policy From the event code 828 an alarm is raised for every event. A single event

triggers a single alarm.

Auto Clearance The alarm code is auto cleared with the event code 826.

Attribute "nodeName"="xxx", "nodeMac"="xx:xx:xx:xx:xx:xx "

Displayed on the web interface

Description This alarm is triggered when the node shutdowns.

Recommended Actions This usually occurs due to a user action. Please send the log ﬁles stored in the

Node [{nodeName}] has been shut down

path - /opt/ ruckuswireless/controller/log/system to Ruckus support for analysis.

Disk usage exceed threshold

TABLE 55 Disk usage exceed threshold alarm

Alarm Disk usage exceed threshold

Alarm Type diskUsageExceed

Alarm Code 834

Severity Critical

Aggregation Policy From the event code 838 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute "nodeName"="xx", "status"="xx"

Displayed on the web interface

Description This alarm is triggered when the disk usage has reached the threshold limit. The

Recommended Actions It is recommended that the user moves the backup ﬁles to the FTP server and

The disk usage of node [{nodeName}] is over {status}%.

disk usage percentage can be conﬁgured from 60% to 90%.

deletes the moved backup ﬁles.

Cluster out of service

TABLE 56 Cluster out of service alarm

Alarm Cluster out of service

Alarm Type clusterOutOfService

Alarm Code 843

Severity Critical

Aggregation Policy From the event code 843 an alarm is raised for every event. A single event

triggers a single alarm.

Auto Clearance The alarm code is auto cleared with the event code 808.

Attribute "clusterName"="xx"

Displayed on the web interface

Description This alarm is triggered when the cluster service fails.

Recommended Actions It is recommended that the operator or user checks the out of service node to

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Cluster [{clusterName}] is out of service.

locate the reason.

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide

Cluster upload AP ﬁrmware failed

TABLE 57 Cluster upload AP ﬁrmware failed alarm

Alarm Cluster upload AP ﬁrmware failed

Alarm Type clusterUploadAPFirmwareFailed

Alarm Code 850

Severity Major

Aggregation Policy From the event code 850 an alarm is raised for every event. A single event

triggers a single alarm.

Auto Clearance The alarm code is auto cleared with the event code 849

Attribute "clusterName"="xx"

Displayed on the web interface

Description This alarm is triggered when the cluster upload to AP ﬁrmware fails.

Recommended Actions It is recommended that the operator uploads the AP patch.

Cluster [{clusterName}] upload AP ﬁrmware failed.

Cluster add AP ﬁrmware failed

Alarm Types

Cluster Alarms

TABLE 58 Cluster add AP ﬁrmware failed alarm

Alarm Cluster add AP ﬁrmware failed

Alarm Type clusterAddAPFirmwareFailed

Alarm Code 853

Severity Major

Aggregation Policy From the event code 853 an alarm is raised for every event. A single event

triggers a single alarm.

Auto Clearance The alarm code is auto cleared with the event code 852

Attribute "clusterName"="xx"

Displayed on the web interface

Description This alarm is triggered when the cluster upload to AP ﬁrmware fails.

Recommended Actions It is recommended that the operator applies the AP patch.

Cluster [{clusterName}] add AP ﬁrmware failed.

Unsync NTP time

TABLE 59 Unsync NTP time alarm

Alarm Unsync NTP time

Alarm Type unsyncNTPTime

Alarm Code 855

Severity Major

Aggregation Policy From the event code 855 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute "nodeName"="xx", "reason"="xx", "status"="xx"

Displayed on the web interface

Description This alarm is triggered when the cluster time is not synchronized.

Node [{nodeName}] time is not synchronized because of [{reason}]. The time difference is [{status}] seconds.

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Alarm Types Cluster Alarms

Cluster upload KSP ﬁle failed

TABLE 60 Cluster upload KSP ﬁle failed alarm

Alarm Cluster upload KSP ﬁle failed

Alarm Type clusterUploadKspFileFailed

Alarm Code 858

Severity Major

Aggregation Policy From the event code 858 an alarm is raised for every event. A single event

triggers a single alarm.

Auto Clearance The alarm code is auto cleared with the event code 857

Attribute "clusterName"="xx"

Displayed on the web interface

Description This alarm is triggered when the cluster time is not synchronized.

Cluster [{clusterName}] upload KSP ﬁle failed.

Conﬁguration backup failed

TABLE 61 Conﬁguration backup failed alarm

Alarm Conﬁguration backup failed

Alarm Type clusterCfgBackupFailed

Alarm Code 862

Severity Major

Aggregation Policy From the event code 862 an alarm is raised for every event. A single event

triggers a single alarm.

Auto Clearance The alarm code is auto cleared with the event code 861.

Attribute "clusterName"="xxx"

Displayed on the web interface

Description This alarm is triggered when the conﬁguration backup fails.

Recommended Actions Download the web log ﬁle from the controller web interface to check for errors.

Cluster [{clusterName}] conﬁguration backup failed.

Conﬁguration restore failed

TABLE 62 Conﬁguration restore failed alarm

Alarm Conﬁguration restore failed

Alarm Type clusterCfgRestoreFailed

Alarm Code 864

Severity Major

Aggregation Policy From the event code 864 an alarm is raised for every event. A single event

triggers a single alarm.

Auto Clearance The alarm code is auto cleared with the event code 863.

Attribute "clusterName"="xxx"

Displayed on the web interface

Description This alarm is triggered when the cluster restoration fails.

Cluster [{clusterName}] conﬁguration restore failed.

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TABLE 62 Conﬁguration restore failed alarm (continued)

Alarm Conﬁguration restore failed

Recommended Actions Download the web log ﬁle from the web interface to check for errors.

NOTE Refer to Cluster Events on page 218.

Conﬁguration Alarms

Following are the alarms related to conﬁguration.

• Zone conﬁguration preparation failed on page 87

• AP conﬁguration generation failed on page 87

• End-of-life AP model detected on page 88

• VLAN conﬁguration mismatch on non DHCP/NAT WLAN on page 88

• VLAN conﬁguration mismatch on DHCP/NAT WLAN on page 89

Alarm Types

Conﬁguration Alarms

Zone conﬁguration preparation failed

TABLE 63 Zone conﬁguration preparation failed alarm

Alarm Zone conﬁguration preparation failed

Alarm Type zoneCfgPrepareFailed

Alarm Code 1021

Severity Major

Aggregation Policy From the event code 1021 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute "nodeMac"="50:A7:33:24:E7:90","zoneName"="openZone"

Displayed on the web interface

Description This alarm is triggered when the controller is unable to prepare a zone

Recommended Actions APs under these zone stay functional but are unable to receive new settings.

Failed to prepare zone [{zoneName}] conﬁguration required by ap conﬁguration generation

conﬁguration required by the AP.

Contact Ruckus support to ﬁle an error bug along with the log ﬁle.

AP conﬁguration generation failed

TABLE 64 AP conﬁguration generation failed alarm

Alarm AP conﬁguration generation failed

Alarm Type apCfgGenFailed

Alarm Code 1022

Severity Major

Aggregation Policy From the event code 1022 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute "nodeMac"="50:A7:33:24:E7:90","zoneName"="openZone",

"apCfgGenFailedCount"="25"

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Alarm Types Conﬁguration Alarms

TABLE 64 AP conﬁguration generation failed alarm (continued)

Alarm AP conﬁguration generation failed

Displayed on the web interface

Description This alarm is triggered when the controller fails to generate the AP conﬁguration

Recommended Actions APs under these zone stay functional but are unable to receive the new settings.

Failed to generate conﬁguration for [{apCfgGenFailedCount}] AP(s) under zone[{zoneName}]

under a particular zone.

Contact Ruckus support to ﬁle an error bug along with the log ﬁle.

End-of-life AP model detected

TABLE 65 End-of-life AP model detected alarm

Alarm End-of-life AP model detected

Alarm Type cfgGenSkippedDueToEolAp

Alarm Code 1023

Severity Major

Aggregation Policy From the event code 1023 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute “nodeMac”="50:A7:33:24:E7:90","zoneName"="openZone","model"="R300,T30

Displayed on the web interface

Description This alarm is triggered when the controller detects the AP model’s end-of-life

Recommended Actions These obsoleted APs occupies licensed AP space. Disconnect these

Detected usage of end-of-life ap model(s)[{model}] while generating conﬁguration for AP(s) under zone[{zoneName}]

under a certain zone.

unsupported AP models from the given zone by:

• Reset the APs to a factory setting using the AP command line

• Delete these APs through the controller Web Interface > Conﬁguration AP List

NOTE Refer to Conﬁguration Events on page 240.

VLAN conﬁguration mismatch on non DHCP/NAT WLAN

TABLE 66 VLAN conﬁguration mismatch on non DHCP/NAT WLAN alarm

Alarm VLAN conﬁguration mismatch detected between conﬁgured and resolved VLAN

with DVLAN/VLAN pooling conﬁguration on non-DHCP/NAT WLAN

Alarm Type apCfgNonDhcpNatWlanVlanConﬁgMismatch

Alarm Code 1024

Severity Critical

Aggregation Policy From the event code 1023 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute “ssid”=”xxxx”, “wlanID”=”xxxx”, “conﬁguredVlan”=”5”

Displayed on the web interface

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DHCP/NAT gateway AP [{apMac}] detected VLAN conﬁguration mismatch on non-DHCP/NAT WLAN [{ssid}]. Conﬁgured VLAN is [{conﬁguredVlan}] and resolved VLAN is [{vlanId}]. Clients may not be able to get IP or access Internet.

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide

TABLE 66 VLAN conﬁguration mismatch on non DHCP/NAT WLAN alarm (continued)

Alarm VLAN conﬁguration mismatch detected between conﬁgured and resolved VLAN

with DVLAN/VLAN pooling conﬁguration on non-DHCP/NAT WLAN

Description This alarm is triggered when the AP detects a non DHCP/NAT WLAN. VLAN

conﬁguration mismatches with DVLAN/VLAN pooling conﬁguration on gateway AP.

VLAN conﬁguration mismatch on DHCP/NAT WLAN

TABLE 67 VLAN conﬁguration mismatch on DHCP/NAT WLAN alarm

Alarm VLAN conﬁguration mismatch detected between conﬁgured and resolved VLAN

with DVLAN/VLAN pooling conﬁguration on DHCP/NAT WLAN

Alarm Type apCfgDhcpNatWlanVlanConﬁgMismatch

Alarm Code 1025

Severity Critical

Aggregation Policy From the event code 1023 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute “ssid”=”xxxx”, “wlanID”=”xxxx”, “conﬁguredVlan”=”5”, “vlanId”=”11”,

"apMac"=""xx:xx:xx:xx:xx:xx"

Displayed on the web interface

Description This alarm is triggered when the AP detects a DHCP/NAT WLAN. VLAN

DHCP/NAT gateway AP [{apMac}] detected VLAN conﬁguration mismatch on DHCP/NAT WLAN [{ssid}]. Conﬁgured VLAN is [{conﬁguredVlan}] and resolved VLAN is [{vlanId}]. Clients may not be able to get IP or access Internet.

conﬁguration mismatches with DVLAN/VLAN pooling conﬁguration on gateway AP.

Alarm Types

Conﬁguration Alarms

NOTE Refer to Conﬁguration Events on page 240.

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Alarm Types Data Plane Alarms

Data Plane Alarms

NOTE Alarms 510, 516, 517 and 519 are not applicable for vSZ-H. Following are the alarms related to data plane.

• Data plane conﬁguration update failed on page 90

• Data plane disconnected on page 91

• Data plane physical interface down on page 91

• Data plane rebooted on page 91

• Data plane packet pool is under low water mark on page 92

• Data plane packet pool is under critical low water mark on page 92

• Data plane core dead on page 92

• Data plane process restarted on page 93

• Data plane license is not enough on page 93

• Data plane upgrade failed on page 94

• Data plane of data center side fails to connect to the CALEA server on page 94

• Data plane fails to connects to the other data plane on page 95

• Data plane DHCP IP pool usage rate is 100 percent on page 95

Data plane conﬁguration update failed

TABLE 68 Data plane conﬁguration update failed alarm

Alarm Data plane conﬁguration update failed

Alarm Type dpConfUpdateFailed

Alarm Code 501

Severity Major

Aggregation Policy From the event code 505 an alarm is raised for every event. A single event

triggers a single alarm.

Auto Clearance The alarm code is auto cleared with the event code 504

Attribute “dpKey”=”xx:xx:xx:xx:xx:xx”, “conﬁgID”=” 123456781234567”

Displayed on the web interface

Description This alarm is triggered when the data plane conﬁguration update fails since it was

Recommended Actions Check the data plane conﬁguration and the CPU utilization of the control plane.

Data plane [{dpName||dpKey}] failed to update to conﬁguration [{conﬁgID}].

unable to transfer the conﬁguration update from the control plane to the data plane.

The possible cause could be of the server being busy at that particular moment. Check to see if the event is persistent.

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Data plane disconnected

TABLE 69 Data plane disconnected alarm

Alarm Data plane disconnected

Alarm Type dpDisconnected

Alarm Code 503

Severity Critical

Aggregation Policy From the event code 513 an alarm is raised for every event. A single event

triggers a single alarm.

Auto Clearance The alarm code is auto cleared with the event code 512.

Attribute “dpKey”=”xx:xx:xx:xx:xx:xx”, “wsgIP"=”xxx.xxx.xxx.xxx”

Displayed on the web interface

Description This alarm is triggered when the data plane gets disconnected from the controller

Recommended Actions Check if the communicator is still alive and if the cluster interface is working.

Data plane [{dpName||dpKey}] disconnected from {produce.short.name} [{cpName||wsgIP}]

since it fails to update its status to the control plane.

Alarm Types

Data Plane Alarms

Data plane physical interface down

TABLE 70 Data plane physical interface down alarm

Alarm Data plane physical interface down

Alarm Type dpPhyInterfaceDown

Alarm Code 504

Severity Critical

Aggregation Policy From the event code 514 an alarm is raised for every event. A single event

triggers a single alarm.

Auto Clearance The alarm code is auto cleared with the event code 515.

Attribute “portID”=”xx”, “dpKey”=”xx:xx:xx:xx:xx:xx”

Displayed on the web interface

Description This alarm is triggered when the physical interface link of the data plane is down

Recommended Actions Check if the ﬁber cable between the data plane and the switch is ﬁrmly

Network link of port [{portID}] on data plane [{dpName||dpKey}] is down

due to the ﬁber cable connection.

connected.

Data plane rebooted

TABLE 71 Data plane rebooted alarm

Alarm Data plane rebooted

Alarm Type dpReboot

Alarm Code 510

Severity Minor

Aggregation Policy From the event code 506 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute “dpKey”=”xx:xx:xx:xx:xx:xx”,

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Alarm Types Data Plane Alarms

TABLE 71 Data plane rebooted alarm (continued)

Alarm Data plane rebooted

Displayed on the web interface

Description This alarm is triggered when the data plane is rebooted.

Recommended Actions No action is required.

Data plane [{dpName||dpKey}] rebooted

Data plane packet pool is under low water mark

TABLE 72 Data plane packet pool is under low water mark alarm

Alarm Data plane packet pool is under low water mark

Alarm Type dpPktPoolLow

Alarm Code 516

Severity Major

Aggregation Policy From the event code 516 an alarm is raised for every event. A single event

triggers a single alarm.

Auto Clearance The alarm code is auto cleared with the event code 518.

Attribute "dpKey"="xx:xx:xx:xx:xx:xx", "id"="x"

Displayed on the web interface

Description This alarm is triggered when the data core packet pool is below the water mark

Recommended Actions The operator needs to check for network looping.

Pool [{id}] on data plane [{dpName||dpKey}] is under low-water mark.

level.

Data plane packet pool is under critical low water mark

TABLE 73 Data plane's packet pool is under critical low water mark alarm

Alarm Data plane packet pool is under critical low water mark

Alarm Type dpPktPoolCriticalLow

Alarm Code 517

Severity Critical

Aggregation Policy From the event code 517 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute dpKey="xx:xx:xx:xx:xx:xx", "id"="x"

Displayed on the web interface

Description This alarm is triggered when the data core packet pool reaches the critical water

Recommended Actions The operator needs to check for network looping.

Pool [{id}] on data plane [{dpName||dpKey}] is under critical low-water mark.

mark level.

Data plane core dead

TABLE 74 Data plane core dead alarm

Alarm Data plane core dead

Alarm Type dpCoreDead

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TABLE 74 Data plane core dead alarm (continued)

Alarm Data plane core dead

Alarm Code 519

Severity Critical

Aggregation Policy From the event code 519 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute dpKey="xx:xx:xx:xx:xx:xx"

Displayed on the web interface

Description This alarm is triggered when one or multiple data core packet pool is lost /dead.

Recommended Actions No action required.

Data plane [{dpName||dpKey}] has dead data core.

Data plane process restarted

TABLE 75 Data plane process restarted alarm

Alarm Data plane process restarted

Alarm Type dpProcessRestart

Alarm Code 520

Severity Major

Aggregation Policy From the event code 520 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute dpKey="xx:xx:xx:xx:xx:xx", processName="xxxx"

Displayed on the web interface

Description This alarm is triggered when any process on data plane crashes and restarts.

Recommended Actions No action required.

[{processName}] process got re-started on data plane [{dpName&&dpKey}]

Alarm Types

Data Plane Alarms

Data plane license is not enough

NOTE Alarm 538 is applicable only for vSZ-H.

TABLE 76 Data plane license is not enough alarm

Alarm Data plane license is not enough

Alarm Type dpLicenseInsufﬁcient

Alarm Code 538

Severity Major

Aggregation Policy From the event code 538 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute "count"=<delete-vdp-count>

Displayed on the web interface

Description This alarm is triggered when the number of data plane licenses are insufﬁcient.

Recommended Actions Check if the number of data plane licenses has exceeded the limit. You would

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide Part Number: 800-71565-001 Rev A 93

DP license is not enough, [{count}] instance of DP will be deleted.

need to purchase additional licenses, in case of insufﬁcient licenses and synchronize the licenses.

Alarm Types Data Plane Alarms

Data plane upgrade failed

NOTE Alarm 553 is applicable only for vSZ-H

TABLE 77 Data plane upgrade failed alarm

Alarm Data plane upgrade failed

Alarm Type dpLicenseInsufﬁcient

Alarm Code 553

Severity Major

Aggregation Policy From the event code 553 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute “dpKey”=“xx:xx:xx:xx:xx:xx”

Displayed on the web interface

Description This alarm is triggered when the data plane upgrade fails.

Recommended Actions There are several possible reasons to trigger alarm 553. The operator has to

Data plane [{dpName&&dpKey}] failed to upgrade.

ensure the accuracy of network connectivity and version availability. For advanced process, check the debug log for reason of upgrade failure. Debug ﬁle includes the upgrade log ﬁle. The operator can get the debug log from vSZ web interface or through vSZ-D CLI.

The operator can use the following vSZ-D CLI commands to:

• View the previous upgrade status and reason in case of a failure -

ruckus# show upgrade-state / ruckus# show upgradehistory

• Save the debug ﬁle for viewing - ruckus(debug)# save-log

• Check the connection status between vSZ and vSZ-D - ruckus#

show status

• Check the current vSZ-D software version - ruckus # show version

NOTE Refer to the vSZ-D CLI Reference Guide for details on the CLI commands mentioned above.

Data plane of data center side fails to connect to the CALEA server

TABLE 78 Data plane of data center side fails to connect to the CALEA server alarm

Alarm Data plane of data center side fails to connect to the CALEA server

Alarm Type dpDcToCaleaConnectFail

Alarm Code 1258

Severity Major

Aggregation Policy From the event code 1258 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute “dpKey”=“xx:xx:xx:xx:xx:xx”, “caleaServerIP”=“xxx.xxx.xxx.xxx”,

"dpIP"="xx.xx.xx.xx", "reason"="xxxxxx"

Displayed on the web interface

Description This alarm is triggered when the data plane fails to connect to the CALEA server.

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Data Plane of Data Center side[{dpName&&dpKey}] fails to connects to the CALEA server[{caleaServerIP}]

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TABLE 78 Data plane of data center side fails to connect to the CALEA server alarm (continued)

Alarm Data plane of data center side fails to connect to the CALEA server

Recommended Actions Check the connectivity between data plane and CALEA server.

Data plane fails to connects to the other data plane

TABLE 79 Data plane fails to connects to the other data plane alarm

Alarm Data plane fails to connects to the other data plane

Alarm Type dpP2PTunnelConnectFail

Alarm Code 1261

Severity Major

Aggregation Policy From the event code 1261 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute “dpKey”=“xx:xx:xx:xx:xx:xx”, "dpIP"="xx.xx.xx.xx",

“targetDpKey”=“xx:xx:xx:xx:xx:xx”, “targetDpIp”=“xxx.xxx.xxx.xxx”

Displayed on the web interface

Description This alarm is triggered when the data plane fails to connect to another data plane.

Recommended Actions Check the connectivity between data planes.

Data Plane[{dpName&&dpKey}] fails connects to the other Data Plane[{targetDpKey&&targetDpIp}]

Alarm Types

GA Interface Alarms

Data plane DHCP IP pool usage rate is 100 percent

TABLE 80 Data plane DHCP IP pool usage rate is 100 percent alarm

Alarm Data plane DHCP IP pool usage rate is 100 percent

Alarm Type dpDhcpIpPoolUsageRate100

Alarm Code 1265

Severity Critical

Aggregation Policy From the event code 1265 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute “dpKey”=“xx:xx:xx:xx:xx:xx”

Displayed on the web interface

Description This alarm is triggered when the data plane DHCP pool usage rate reaches 100%

Recommended Actions Increase the size of the DHCP IP address pool, or reduce the number of stations

Data Plane[{dpName&&dpKey}] DHCP IP Pool usage rate is 100 percent

requiring addresses.

NOTE Refer to Data Plane Events on page 243.

GA Interface Alarms

NOTE This section is not applicable for vSZ-H.

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Alarm Types GA Interface Alarms

Following are the alarms related to GA interface.

• Connection to CGF failed on page 96

• CDR transfer failed on page 96

• CDR generation failed on page 97

Connection to CGF failed

TABLE 81 Connection to CGF failed alarm

Alarm Connection to CGF failed

Alarm Type cnxnToCgfFailed

Alarm Code 1610

Severity Major

Aggregation Policy From the event code 1610 an alarm is raised for every event. A single event

triggers a single alarm.

Auto Clearance The alarm code is auto cleared with the event code 1613.

Attribute “mvnoId”=”2”, “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”,

“srcProcess”=”cip”, “realm”=”NA”, “radSrvrIp”=”7.7.7.7”,

"cgfSrvrIp"="40.40.40.40", "SCGMgmtIp"="2.2.2.2"

Displayed on the web interface

Description This alarm is triggered when the channel interface processor (CIP) or GPRS

Recommended Actions Manual intervention is required. Refer to GA Interface Events on page 257 code

Connection with CGF [{cgfSrvrIp}] from RADServerIP [{radSrvrIp}] on {produce.short.name} [{SCGMgmtIp}]

tunneling protocol prime (GTPP) stack detects a connection loss to the charging gateway function (CGF server.

1613. The attribute cgfSrvlp should match.

CDR transfer failed

TABLE 82 CDR transfer failed alarm

Alarm CDR transfer failed

Alarm Type cdrTxfrFailed

Alarm Code 1614

Severity Major

Aggregation Policy From the event code 1614 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute “mvnoId”=”2”, “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”,

“srcProcess”=”cip”, “realm”=”wlan.3gppnetwork.org",

“radSrvrIp”=”7.7.7.7”, "cgfSrvrIp"="40.40.40.40",

"CGF Serv Intf"="2.2.2.2",“cause”=”<reason for failure>”

Displayed on the web interface

Description This alarm is triggered when the call detail record transfer over Gn' fails.

Recommended Actions Manual intervention is required. Check the web interface for the home location

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CDR transfer failed from RAD Server [{radSrvrIp}] to CGF [{cgfSrvrIp}] on {produce.short.name} [{SCGMgmtIp}]

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CDR generation failed

TABLE 83 CDR generation failed alarm

Alarm CDR generation failed

Alarm Type cdrGenerationFailed

Alarm Code 1615

Severity Major

Aggregation Policy From the event code 1615 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute “mvnoId”=”2”, “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”cip”,

“realm”=”wlan.3gppnetwork.org", “radSrvrIp”=”7.7.7.7”, "SCGMgmtIp"="2.2.2.2"

Displayed on the web interface

Description This alarm is triggered when the controller is unable to format or generate certain

Recommended Actions Manual intervention is required. Download the CIP process log ﬁle to check the

NOTE Refer to GA Interface Events on page 257.

Failed to generate CDR by RAD Server [{radSrvrIp}] in {produce.short.name} [{SCGMgmtIp}]

CDRs.

cause of the error.

Alarm Types

Gn/S2a Interface Alarms

NOTE This section is not applicable for vSZ-H.

Following are the alarms related to Gn/S2a interface.

• GGSN restarted on page 98

• GGSN not reachable on page 98

• GGSN not resolved on page 98

• PDNGW could not be resolved on page 99

• PDNGW version not supported on page 99

• Associated PDNGW down on page 100

• Create session response failed on page 100

• Decode failed on page 101

• Modify bearer response failed on page 101

• Delete session response failed on page 101

• Delete bearer request failed on page 102

• Update bearer request failed on page 102

• CGF server not conﬁgured on page 103

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Alarm Types Gn/S2a Interface Alarms

GGSN restarted

TABLE 84 GGSN restarted alarms

Alarm GGSN restarted

Alarm Type ggsnRestarted

Alarm Code 1210

Severity Major

Aggregation Policy From the event code 1210 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute “mvnoId”=”12”, “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”,

“srcProcess”=”sm”, “realm”=”NA”, “gtpcIp”=”5.5.5.5”,

"ggsnIp"="10.10.10.10", "SCGMgmtIp"="2.2.2.2",

Displayed on the web interface

Description This alarm is triggered when the GTP control plane (GTP-C) receives a new

Recommended Actions Refer to the log ﬁle for Gateway GPRS Support Node (GGSN) restart.

GGSN [{ggsnIp}] connected to {produce.short.name} [{SCGMgmtIp}] (GTPC-IP [{gtpcIp}]) is restarted.

recovery value.

GGSN not reachable

TABLE 85 GGSN not reachable alarms

Alarm GGSN not reachable

Alarm Type ggsnNotReachable

Alarm Code 1211

Severity Major

Aggregation Policy From the event code 1211 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute “mvnoId”=”12”, “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”,

“srcProcess”=”sm”, “realm”=”NA”,

“gtpcIp”=”5.5.5.5”, "ggsnIp"="10.10.10.10",

"SCGMgmtIp"="2.2.2.2",

Displayed on the web interface

Description This alarm is triggered when the echo request is timed out.

Recommended Actions Refer to the log ﬁle.

GGSN [{ggsnIp}] connected to {produce.short.name} (GTPC-IP [{gtpcIp}]) is not reachable

GGSN not resolved

TABLE 86 GGSN not resolved alarm

Alarm GGSN not resolved

Alarm Type ggsnNotResolved

Alarm Code 1215

Severity Major

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TABLE 86 GGSN not resolved alarm (continued)

Alarm GGSN not resolved

Aggregation Policy From the event code 1215 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute “mvnoId”=”12”,“wlanId”=”1”, “zoneId”=”10”,

“ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”, “srcProcess”=”aut”,

“realm”=”wlan.3gppnetwork.org", “gtpcIp”=”5.5.5.5”,

"apn"="ruckuswireless.com", "SCGMgmtIp"="2.2.2.2",

“ueMacAddr”=”aa:bb:cc:gg:hh:ii”, “ueImsi”=”12345”,

“ueMsisdn”=”98787”,

Displayed on the web interface

Description This alarm is triggered when the access point name (APN) fails at GGSN.

Recommended Actions Manual intervention is required. Correct the DNS conﬁguration in the controller

Failed to resolve GGSN from APN [{apn}] for UE with IMSI [{ueImsi}] and MSISDN [{ueMsisdn}]

web interface.

PDNGW could not be resolved

Alarm Types

Gn/S2a Interface Alarms

TABLE 87 PDNGW could not be resolved alarm

Alarm PDNGW could not be resolved

Alarm Type pdnGwNotResolved

Alarm Code 1950

Severity Critical

Aggregation Policy From the event code 1950 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute mvnoId”=12 “wlanId”=1 “zoneId”=”10”, “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”,

srcProcess”=”aut” “realm”= ”wlan.mnc080.mcc405.3gppnetwork.org" "SCGMgmtIp"="2.2.2.2" “ueMacAddr”=”aa:bb:cc:gg:hh:ii” “ueImsi”=”12345” “ueMsisdn”=”98787” “APN”=”ruckus.com”

Displayed on the web interface

Description This alarm is triggered when the APN is unable to resolve to PDN Gateway (PDN

Recommended Actions Modify the DNS server conﬁguration in the controller web interface.

[{srcProcess}] APN [{apn}] could not be resolved on {produce.short.name} [{SCGMgmtIp}], with username [{ueImsi}@{realm}]

GW).

PDNGW version not supported

TABLE 88 PDNGW version not supported alarm

Alarm PDNGW version not supported

Alarm Type pdnGwVersionNotSupportedMsgReceived

Alarm Code 1952

Severity Major

Aggregation Policy From the event code 1952 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “srcProcess”=”sm_process” “realm”= ”NA"

“gtpcIp”=”5.5.5.5” “pgwIp”=”1.1.1.1” "SCGMgmtIp"="2.2.2.2"

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Alarm Types Gn/S2a Interface Alarms

TABLE 88 PDNGW version not supported alarm (continued)

Alarm PDNGW version not supported

Displayed on the web interface

Description This alarm is triggered when the version is not supported for messages received

Recommended Actions Verify and correct the GPRS tunneling protocol (GTP) version supported in the

[{srcProcess}] Version not supported message received from PDN GW with IP [{pgwIp}] on {produce.short.name} [{SCGMgmtIp}].

from PDN GW.

PGW is GTPv1 and GTPv2.

Associated PDNGW down

TABLE 89 Associated PDNGW down alarm

Alarm Associated PDNGW down

Alarm Type pdnGwAssociationDown

Alarm Code 1953

Severity Critical

Aggregation Policy From the event code 1953 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff” “srcProcess”=”sm_process” “realm”= ”NA"

“gtpcIp”=”5.5.5.5” “pgwIp”=”1.1.1.1” "SCGMgmtIp"="2.2.2.2"

Displayed on the web interface

Description This alarm is triggered when the association with PDN GW is down due to echo

Recommended Actions Check the interface from the controller to PDN GW in the web interface to ensure

[{srcProcess}] Association with PDN GW with IP [{pgwIp}] from {produce.short.name} [{SCGMgmtIp}] down

request time out or it fails to send messages to PDN GW.

it is reachable.

Create session response failed

TABLE 90 Create session response failed alarm

Alarm Create session response failed

Alarm Type createSessionResponseFailed

Alarm Code 1954

Severity Major

Aggregation Policy From the event code 1954 an alarm is raised for every event. A single event

triggers a single alarm.

Attribute “mvnoId”=”12” “wlanId”=”1” “zoneId”=”10” “ctrlBladeMac”=”aa:bb:cc:dd:ee:ff”

“srcProcess”=”aut” “realm”= ”wlan.mnc080.mcc405.3gppnetwork.org" “gtpcIp”=”5.5.5.5” “pgwIp”=”1.1.1.1” "SCGMgmtIp"="2.2.2.2" “ueMacAddr”=”aa:bb:cc:gg:hh:ii” “ueImsi”=”12345” “ueMsisdn”=”98787” “apn”=”ruckus.com” “cause”=”<reason for failure>”

Displayed on the web interface

Description This alarm is triggered when create session response from PDN GW fails as per

Recommended Actions Download the SM log to check the cause of the error.

100 Part Number: 800-71565-001 Rev A

[{srcProcess}] Create Session response from PDN GW with IP [{pgwIp}] on {produce.short.name} [{SCGMgmtIp}] failed, for UE with username [{ueImsi}@{realm}] because [{cause}]

the speciﬁed cause.

Ruckus SmartCell Gateway 200 Virtual SmartZone High Scale and SmartZone 300 Alarm and Event Reference Guide

Ruckus Wireless Virtual SmartZone High Scale, SmartZone 300, SmartCell Gateway 200 Reference Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Preface

Document Conventions

Notes, Cautions, and Warnings

Command Syntax Conventions

Document Feedback

Ruckus Product Documentation Resources

Online Training Resources

Contacting Ruckus Customer Services and Support

What Support Do I Need?

Open a Case

Self-Service Resources

About This Guide

Introduction

Terminology

Revision History

SmartZone Version 3.6

New Events in Release 3.6

SmartZone Version 3.5.1

New Event

SmartZone Version 3.5

Deprecated Alarm and Event

New Alarm

New Event

SmartZone Version 3.4.1

SmartZone Version 3.4

New Alarm

Displayed on the Web Interface

New Event

SmartZone Version 3.2.1

New Alarm

SmartZone Version 3.2

New Event

Event on Web Interface

New Alarm

Attribute Change

Renamed Alarm

New Event

Severity Change

Attribute Change

Renamed Event

Auto Clearance of Event

SmartZone Version 3.1.1

New Alarm

New Event

RuckOS Version 3.1

Re-added Event

Renamed Event

New Alarm

Deprecated Alarm

Renamed Alarm

New Event

Renamed Event

RuckOS Version 3.0

New Alarm

Deprecated Alarm

Renamed Alarm Type

Renamed Alarm

New Event

Deprecated Event

Re-added Event

Renamed Event Type

Renamed Event

Alarm and Event Management

Overview

Alarm and Event Management

Event Categories

Event Attributes

Generation of Alarm and Event

Alarm Types

Introduction

Accounting Alarms

Accounting server not reachable

Accounting failed over to secondary

Accounting fallback to primary

AP accounting message mandatory parameter missing

AP accounting message decode failed