Ruckus Wireless Q910US00 User Manual
USER GUIDE
Q910
Guide
Part Number: P01-Q910-US00
Publication Date: 12 June 2018
Q910-US00 User Guide
Part Number: P01-Q910-US00
1
Copyright Notice and Proprietary Information
Copyright © 2018 Ruckus Networks, an ARRIS company. All rights reserved.
No part of this content may be reproduced in any form or by any means or used to make any derivative work (such as translation,
transformation, or adaptation) without written permission from Ruckus Networks (“Ruckus”). Ruckus reserves the right to revise or change
this content from time to time without obligation on the part of Ruckus to provide notification of such revision or change.
Destination Control Statement
These products and associated technical data (in print or electronic form) may be subject to export control laws of the United States of
America. It is your responsibility to determine the applicable regulations and to comply with them. The following notice is applicable for all
products or technology subject to export control:
These items are controlled by the U.S. Government and authorized for export only to the country of ultimate destination for use by the
ultimate consignee or end-user(s) herein identified. They may not be resold, transferred, or otherwise disposed of, to any other country or to
any person other than the authorized ultimate consignee or end-user(s), either in their original form or after being incorporated into other
items, without first obtaining approval from the U.S. government or as otherwise authorized by U.S. law and regulations.
Disclaimer
THIS CONTENT AND ASSOCIATED PRODUCTS OR SERVICES (“MATERIALS”), ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES
OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW,
RUCKUS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, FREEDOM FROM COMPUTER VIRUS,
AND WARRANTIES ARISING FROM COURSE OF DEALING OR CO URSE OF PERFORMANCE. Ruckus does not represent or warrant that
the functions described or contained in the Materials will be uninterrupted or error-free, that defects will be corrected, or are free of viruses or
other harmful components. Ruckus does not make any warranties or representations regarding the use of the Materials in terms of their
completeness, correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. As a condition of your use of the Materials,
you warrant to Ruckus that you will not make use thereof for any purpose that is unlawful or prohibited by their associated terms of use.
Limitation of Liability
IN NO EVENT SHALL RUCKUS, ARRIS, OR THEIR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIES, LICENSORS AND
PARTY PARTNERS, BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR
CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER, EVEN IF RUCKUS HAS BEEN PREVIOUSLY ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, TORT, OR ANY OTHER THEORY ARISING FROM
YOUR ACCESS TO, OR USE OF, THE MATERIALS.
If you are dissatisfied with the Materials or with the associated terms of use, your sole and exclusive remedy is to discontinue their use.
Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for
consequential or incidental damages, some of the above limitations may not apply to you.
THIRD
Q910-US00 User Guide
Part Number: P01-Q910-US00
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Federal Communication Commission Interference
Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in
a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one of the following measures:
o Reorient or relocate the receiving antenna.
o Increase the separation between the equipment and receiver.
o Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
o Consult the dealer or an experienced radio/TV technician for help.
FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
IMPORTANT NOTE:
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This
equipment should be installed and operated with minimum distance 20cm between the radiator & your body.
Professional Installation is required.
Ruckus Networks, An ARRIS Company
350 West Java Drive, Sunnyvale, California 94089.
https://www.ruckuswireless.com/
Q910-US00 User Guide
Part Number: P01-Q910-US00
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Trademarks
The Ruckus, Ruckus Wireless, Ruckus logo, Big Dog design, BeamFlex, ChannelFly, EdgeIron, FastIron, HyperEdge, ICX, IronPoint,
OPENG, Xclaim, and ZoneFlex and trademarks are registered in the U.S. and other countries. Ruckus Networks, Dynamic PSK, MediaFlex,
FlexMaster, Simply Better Wireless, SmartCast, SmartCell, SmartMesh, SpeedFlex, Unleashed, ZoneDirector and ZoneFlex are Ruckus
trademarks worldwide. Other names and brands mentioned in these materials may be claimed as the property of others.
Wi-Fi Alliance
®
WMM
Alliance.
®
, Wi-Fi®, the Wi-Fi logo, the Wi-Fi CERTIFIED logo, Wi-Fi Protected Access® (WPA), the Wi-Fi Protected Setup logo, and
are registered trademarks of Wi-Fi Alliance. Wi-Fi Protected Setup™, Wi-Fi Multimedia™, and WPA2™ are trademarks of Wi-Fi
Q910-US00 User Guide
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Contents
Preface .............................................................................................................................................................................................. 5
Document conventions................................................................................................................................................................. 5
Notes, Cautions, and Warnings ............................................................................................................................................. 5
Command Syntax Conventions .................................................................................................................................................... 6
Document feedback ..................................................................................................................................................................... 6
Ruckus Product Documentation Resources .................................................................................................................................. 6
Online Training Resources ........................................................................................................................................................... 7
Contacting Ruckus Customer Services and Support ..................................................................................................................... 7
What Support Do I Need? ..................................................................................................................................................... 7
Open a Case ........................................................................................................................................................................ 7
Self-Service Resources ......................................................................................................................................................... 7
About this Document ......................................................................................................................................................................... 9
Introduction ................................................................................................................................................................................. 9
Abbreviations............................................................................................................................................................................. 10
Physical Installation of Q910 ............................................................................................................................................................. 11
Q910 Access Point Installation ................................................................................................................................................. 11
Before You Begin ...................................................................................................................................................................... 11
Mounting Instructions ............................................................................................................................................................... 12
Step 1: Connecting and Sealing the RJ45 Cables ................................................................................................................ 12
Step 2: Attaching the U-Joint bracket to the Mounting Bracket ......................................................................................... 14
Step 3A: Attaching the Mounting Bracket to a Flat Surface ............................................................................................... 14
Step 3B: Attaching the Mounting Bracket to a Metal Pole .................................................................................................. 15
Step 4: Mounting the Linkage Bracket to the U-Joint Bracket ........................................................................................... 15
Step 5: Attaching the AP Bracket to the Linkage Bracket .................................................................................................. 18
Step 6: Attaching the AP Bracket to the Access Point ....................................................................................................... 19
Step 7: Setting the Elevation and Tightening the Elevation Bolt ........................................................................................ 21
Step 8: Earth Grounding the AP ......................................................................................................................................... 21
Step 9: Installing the Security Cable ................................................................................................................................... 22
Step 10: Checking LED Lights ............................................................................................................................................. 22
Support ........................................................................................................................................................................................... 23
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Preface
A Danger statement indicates conditions or situations that can be potentially lethal or extremely hazardous to you. Safety la
•
Document conventions. .................................................................................................................................................... 7
•
Command Syntax Conventions. ........................................................................................................................................ 8
•
Document feedback. ........................................................................................................................................................ 8
•
Ruckus Product Documentation Resources. ...................................................................................................................... 8
•
Online Training Resources. ................................................................................................................................................ 9
•
Contacting Ruckus Customer Services and Support. .......................................................................................................... 9
Document conventions
The following tables list the text and notice conventions that are used throughout this guide.
Text formatting conventions such as boldface, italic, or Courier font may be used to highlight specific words or phrases.
TABLE 1
Convention Description
monospace
bold User interface (UI)
italic text Publication titles Refer to the Ruckus Small Cell Release Notes for more information
Text conventions
Example
Identifies command syntax examples.
components such
screen or page names,
keyboard keys, software
buttons, and field names
as
device(config)# interface ethernet 1/1/6
On the Start menu, click All Programs.
Notes, Cautions, and Warnings
Notes, cautions, and warning statements may be used in this document. They are listed in the order of increasing severity of potential
hazards.
NOTE
A Note provides a tip, guidance, or advice, emphasizes important information, or provides a reference to related information.
CAUTION
A Caution statement alerts you to situations that can be potentially hazardous to you or cause damage to hardware, firmware,
software, or data.
DANGER
also attached directly to products to warn of these conditions or situations.
bels
are
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Preface
Command Syntax Conventions
Command Syntax Conventions
Bold and italic text identify command syntax components. Delimiters and operators define groupings of parameters and their logical
relationships.
Convention
bold text Identifies command names, keywords, and command options.
italic text Identifies a variable.
[ ]
{x| y| z}
x|y
< >
...
\ Indicates a “soft” line break in command examples. If a backslash separates two lines of a command input,
Description
Syntax components displayed within square brackets are optional.
Default responses to system prompts are enclosed in square brackets.
A choice of required parameters is enclosed in curly brackets separated by vertical bars. You must select one
of the options.
A vertical bar separates mutually exclusive elements.
Nonprinting characters, for example, passwords, are enclosed in angle brackets.
Repeat the previous element, for example,
enter the entire command at the prompt without the backslash.
member[member
...].
Document feedback
Ruckus is interested in improving its documentation and welcomes your comments and suggestions. You can email your comments to
Ruckus at: docs@ruckuswireless.com
When contacting us, please include the following information:
•
Document title and release number
•
Document part number (on the cover page)
•
Page number (if appropriate)
•
For example:
–
Ruckus Small Cell Alarms Guide SC Release 1.3
– Part number: 800-71306-001
–
Page 88
Ruckus Product Documentation Resources
Visit the Ruckus website to locate related documentation for your product and additional Ruckus resources.
Release Notes and other user documentation are available at https://support.ruckuswireless.com/documents. You can locate
documentation by product or perform a text search. Access to Release Notes requires an active support contract and Ruckus Support Portal
user account. Other technical documentation content is available without logging into the Ruckus Support Portal.
White papers, data sheets, and other product documentation are available at https://www.ruckuswireless.com.
Q910-US00 User Guide
Part Number: P01-Q910-US00
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Preface
Contacting Ruckus Customer Services and Support
Online Training Resources
To access a variety of online Ruckus training modules, including free introductory courses to wireless networking essentials, site surveys, and
Ruckus products, visit the Ruckus Training Portal at https://training.ruckuswireless.com.
Contacting Ruckus Customer Services and Support
The Customer Services and Support (CSS) organization is available to provide assistance to customers with active warranties on their Ruckus
Networks products, and customers and partners with active support contracts.
For product support information and details on contacting the Support Team, go directly to the Support Portal using https://
support.ruckuswireless.com, or go to https://www.ruckuswireless.com and select Support.
What Support Do I Need?
Technical issues are usually described in terms of priority (or severity). To determine if you need to call and open a case or access the selfservice resources use the following criteria:
•
Priority 1 (P1)—Critical. Network or service is down and business is impacted. No known workaround. Go to the Open a Case
section.
•
Priority 2 (P2)—High. Network or service is impacted, but not down. Business impact may be high. Workaround may be available.
Go to the Open a Case section.
•
Priority 3 (P3)—Medium. Network or service is moderately impacted, but most business remains functional. Go to the Self-Service
Resources section.
•
Priority 4 (P4)—Low. Request for information, product documentation, or product enhancements. Go to the Self-Service
Resources section.
Open a Case
When your entire network is down (P1), or severely impacted (P2), call the appropriate telephone number listed below to get help:
•
Continental United States: 1-855-782-5871
•
Canada: 1-855-782-5871
•
Europe, Middle East, Africa, and Asia Pacific, toll-free numbers are available at https://support.ruckuswireless.com/contact-us and
Live Chat is also available.
Self-Service Resources
The Support Portal at https://support.ruckuswireless.com/contact-us offers a number of tools to help you research and resolve problems
with your Ruckus products, including:
•
Technical Documentation—https://support.ruckuswireless.com/documents
•
Community Forums—https://forums.ruckuswireless.com/ruckuswireless/categories
•
Knowledge Base Articles—https://support.ruckuswireless.com/answers
•
Software Downloads and Release Notes—https://support.ruckuswireless.com/software
•
Security Bulletins—https://support.ruckuswireless.com/security
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