Ruckus Wireless Q910US00 User Manual
USER GUIDE
Q910 
Guide
Part Number: P01-Q910-US00
Publication Date: 12 June 2018
Copyright Notice and Proprietary Information
Copyright © 2018 Ruckus Networks, an ARRIS company. All rights reserved.
No part of this content may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from Ruckus Networks (“Ruckus”). Ruckus reserves the right to revise or change this content from time to time without obligation on the part of Ruckus to provide notification of such revision or change.
Destination Control Statement
These products and associated technical data (in print or electronic form) may be subject to export control laws of the United States of America. It is your responsibility to determine the applicable regulations and to comply with them. The following notice is applicable for all products or technology subject to export control:
These items are controlled by the U.S. Government and authorized for export only to the country of ultimate destination for use by the ultimate consignee or end-user(s) herein identified. They may not be resold, transferred, or otherwise disposed of, to any other country or to any person other than the authorized ultimate consignee or end-user(s), either in their original form or after being incorporated into other items, without first obtaining approval from the U.S. government or as otherwise authorized by U.S. law and regulations.
Disclaimer
THIS CONTENT AND ASSOCIATED PRODUCTS OR SERVICES (“MATERIALS”), ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, RUCKUS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, FREEDOM FROM COMPUTER VIRUS, ANDWARRANTIESARISINGFROM COURSEOF DEALINGORCOURSEOF PERFORMANCE. Ruckus does not representor warrantthat the functions described or contained in the Materials will be uninterrupted or error-free, that defects will be corrected, or are free of viruses or other harmful components. Ruckus does not make any warranties or representations regarding the use of the Materials in terms of their completeness, correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. As a condition of your use of the Materials, you warrant to Ruckus that you will not make use thereof for any purpose that is unlawful or prohibited by their associated terms of use.
Limitation of Liability
IN NO EVENT SHALL RUCKUS, ARRIS, OR THEIR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIES, LICENSORS AND THIRD PARTY PARTNERS, BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER, EVEN IF RUCKUS HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, TORT, OR ANY OTHER THEORY ARISING FROM YOUR ACCESS TO, OR USE OF, THE MATERIALS.
If you are dissatisfied with the Materials or with the associated terms of use, your sole and exclusive remedy is to discontinue their use.
Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, some of the above limitations may not apply toyou.
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Federal Communication Commission Interference
Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:
o Reorient or relocate the receiving antenna.
o Increase the separation between the equipment and receiver.
o Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
o Consult the dealer or an experienced radio/TV technician for help.
FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
IMPORTANT NOTE:
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body.
Professional Installation is required.
Ruckus Networks, An ARRIS Company
350 West Java Drive, Sunnyvale, California 94089.
https://www.ruckuswireless.com/
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Trademarks
The Ruckus, Ruckus Wireless, Ruckus logo, Big Dog design, BeamFlex, ChannelFly, EdgeIron, FastIron, HyperEdge, ICX, IronPoint, OPENG, Xclaim, and ZoneFlex and trademarks are registered in the U.S. and other countries. Ruckus Networks, Dynamic PSK, MediaFlex, FlexMaster, Simply Better Wireless, SmartCast, SmartCell, SmartMesh, SpeedFlex, Unleashed, ZoneDirector and ZoneFlex are Ruckus trademarks worldwide. Other names and brands mentioned in these materials may be claimed as the property of others.
Wi-Fi Alliance®, Wi-Fi®, the Wi-Fi logo, the Wi-Fi CERTIFIED logo, Wi-Fi Protected Access® (WPA), the Wi-Fi Protected Setup logo, and WMM® are registered trademarks of Wi-Fi Alliance. Wi-Fi Protected Setup™, Wi-Fi Multimedia™, and WPA2™ are trademarks of Wi-Fi Alliance.
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Contents |
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Preface.............................................................................................................................................................................................. |
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Document conventions................................................................................................................................................................. |
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Notes, Cautions, and Warnings ............................................................................................................................................. |
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Command Syntax Conventions .................................................................................................................................................... |
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Document feedback..................................................................................................................................................................... |
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Ruckus Product Documentation Resources .................................................................................................................................. |
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Online Training Resources........................................................................................................................................................... |
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Contacting Ruckus Customer Services and Support ..................................................................................................................... |
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What Support Do I Need? ..................................................................................................................................................... |
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Open a Case ........................................................................................................................................................................ |
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Self-Service Resources......................................................................................................................................................... |
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AboutthisDocument ......................................................................................................................................................................... |
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Introduction ................................................................................................................................................................................. |
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Abbreviations............................................................................................................................................................................. |
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PhysicalInstallationofQ910............................................................................................................................................................. |
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Q910 Access Point Installation................................................................................................................................................. |
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Before You Begin ...................................................................................................................................................................... |
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Mounting Instructions ............................................................................................................................................................... |
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Step 1: Connecting and Sealing the RJ45 Cables ................................................................................................................ |
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Step 2: Attaching the U-Joint bracket to the Mounting Bracket ......................................................................................... |
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Step 3A: Attaching the Mounting Bracket to a Flat Surface............................................................................................... |
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Step 3B: Attaching the Mounting Bracket to a MetalPole .................................................................................................. |
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Step 4: Mounting the Linkage Bracket to the U-Joint Bracket ........................................................................................... |
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Step 5: Attaching the AP Bracket to the Linkage Bracket.................................................................................................. |
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Step 6: Attaching the AP Bracket to the Access Point....................................................................................................... |
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Step 7: Setting the Elevation and Tightening the Elevation Bolt........................................................................................ |
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Step 8: Earth Grounding theAP ......................................................................................................................................... |
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Step 9: Installing the SecurityCable................................................................................................................................... |
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Step 10: Checking LED Lights............................................................................................................................................. |
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Support........................................................................................................................................................................................... |
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Preface |
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Document conventions. .................................................................................................................................................... |
7 |
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Command Syntax Conventions. ........................................................................................................................................ |
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Document feedback. ........................................................................................................................................................ |
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Ruckus ProductDocumentation Resources. ...................................................................................................................... |
8 |
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Online Training Resources................................................................................................................................................. |
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• Contacting Ruckus Customer Services and Support. .......................................................................................................... |
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Document conventions |
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The following tables list the text and notice conventions that are used throughout this guide. |
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Text formatting conventions such as boldface, italic, or Courier font may be used to highlight specific words or phrases. |
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TABLE 1 Text conventions
Convention |
Description |
Example |
monospace |
Identifies command syntax examples. |
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bold |
User |
interface |
(UI) |
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components such |
as |
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screen |
or page names, |
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keyboard keys, software |
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buttons, and field names |
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device(config)# interface ethernet 1/1/6
On the Start menu, click All Programs.
italic text |
Publication titles |
Refer to the Ruckus Small Cell Release Notes for more information |
Notes, Cautions, and Warnings
Notes, cautions, and warning statements may be used in this document. They are listed in the order of increasing severity of potential hazards.
NOTE
A Note provides a tip, guidance, or advice, emphasizes important information, or provides a reference to related information.
CAUTION
A Caution statement alerts you to situations that can be potentially hazardous to you or cause damage to hardware, firmware, software, or data.
DANGER
A Danger statement indicates conditions or situations that can be potentially lethal or extremely hazardous to you. Safety labels are also attached directly to products to warn of these conditions or situations.
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Preface
Command Syntax Conventions
Command Syntax Conventions
Bold and italic text identify command syntax components. Delimiters and operators define groupings of parameters and their logical relationships.
Convention |
Description |
bold text |
Identifies command names, keywords, and command options. |
italic text |
Identifies a variable. |
[ ] |
Syntax components displayed within square brackets are optional. |
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Default responses to system prompts are enclosed in square brackets. |
{x| y| z} |
A choice of required parameters is enclosed in curly brackets separated by vertical bars. You must select one |
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of the options. |
x|y |
A vertical bar separates mutually exclusive elements. |
< > |
Nonprinting characters, for example, passwords, are enclosed in angle brackets. |
... |
Repeat the previous element, for example, member[member...]. |
\ |
Indicates a “soft” line break in command examples. If a backslash separates two lines of a command input, |
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enter the entire command at the prompt without the backslash. |
Document feedback
Ruckus is interested in improving its documentation and welcomes your comments and suggestions. You can email your comments to
Ruckus at: docs@ruckuswireless.com
When contacting us, please include the following information:
•Document title and release number
•Document part number (on the cover page)
•Page number (if appropriate)
•For example:
–Ruckus Small Cell Alarms Guide SC Release 1.3
–Part number: 800-71306-001
–Page 88
Ruckus Product Documentation Resources
Visit the Ruckus website to locate related documentation for your product and additional Ruckus resources.
Release Notes and other user documentation are available at https://support.ruckuswireless.com/documents. You can locate documentation by product or perform a text search. Access to Release Notes requires an active support contract and Ruckus Support Portal user account. Other technical documentation content is available without logging into the Ruckus Support Portal.
White papers, data sheets, and other product documentation are available at https://www.ruckuswireless.com.
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Preface
Contacting Ruckus Customer Services and Support
Online Training Resources
To access a variety of online Ruckus training modules, including free introductory courses to wireless networking essentials, site surveys, and Ruckus products, visit the Ruckus Training Portal at https://training.ruckuswireless.com.
Contacting Ruckus Customer Services and Support
The Customer Services and Support (CSS) organization is available to provide assistance to customers with active warranties on their Ruckus Networks products, and customers and partners with active support contracts.
For product support information and details on contacting the Support Team, go directly to the Support Portal using https:// support.ruckuswireless.com, or go to https://www.ruckuswireless.com and select Support.
What Support Do I Need?
Technical issues are usually described in terms of priority (or severity). To determine if you need to call and open a case or access the selfservice resources use the following criteria:
•Priority 1 (P1)—Critical. Network or service is down and business is impacted. No known workaround. Go to the Open a Case section.
•Priority 2 (P2)—High. Network or service is impacted, but not down. Business impact may be high. Workaround may be available. Go to the Open a Case section.
•Priority 3 (P3)—Medium. Network or service is moderately impacted, but most business remains functional. Go to the Self-Service Resources section.
•Priority 4 (P4)—Low. Request for information, product documentation, or product enhancements. Go to the Self-Service Resources section.
Open a Case
When your entire network is down (P1), or severely impacted (P2), call the appropriate telephone number listed below to get help:
•Continental United States: 1-855-782-5871
•Canada: 1-855-782-5871
•Europe, Middle East, Africa, and Asia Pacific, toll-free numbers are available at https://support.ruckuswireless.com/contact-us and Live Chat is also available.
Self-Service Resources
The Support Portal at https://support.ruckuswireless.com/contact-us offers a number of tools to help you research and resolve problems with your Ruckus products, including:
•Technical Documentation—https://support.ruckuswireless.com/documents
•Community Forums—https://forums.ruckuswireless.com/ruckuswireless/categories
•Knowledge Base Articles—https://support.ruckuswireless.com/answers
•Software Downloads and Release Notes—https://support.ruckuswireless.com/software
•Security Bulletins—https://support.ruckuswireless.com/security
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