Product Safety Group
PRODUCT SAFETY ADVISORY
Notice of Potential Unsafe Condition
1201 South Second Street
Milwaukee, WI USA 53204
productsafety@ra.rockwell.com
Rockwell Automation issues a Product Safety Advisory when it identifies a product(s) anomaly that may potentially cause harm to
personnel, capital equipment loss or environmental damage. Immediate action is required as identified below.
Stratix 5410 Ethernet Switch Internal Electrical Short
Reference: 2016-02-001
Date: February 2016
This Product Safety Advisory informs you of a potential anomaly that exists with the Stratix 5410 Ethernet Switch. On
a small quantity of product, wiring internal to the switch may short to the metal case of the switch. If a short like this
occurs, the metal case of the switch may rise to the same voltage as the power input terminals on the front of the
switch. This may cause the product to stop operating and / or result in an electrical and / or fire safety hazard.
PRODUCT SAFETY ADVISORY
For new and unopened product, the product
identification information may be found on the product
carton label.
The catalog number will be in the “CAT. NO.” field on
the left above the UPC bar code. The serial number will
be in the “SN” field in the top right corner under the
serial number bar code. The manufacturing date will be
on the right side in the “DATE” field and will be of the
format YYYY/MM/DD, where YYYY is the year, MM is
the month code, and DD is the day of the month.
For opened and installed product, the product
identification information may be found on the product
nameplate, located on the top side of the product.
The catalog number will be in the “CAT. NO.” field on
the left side of the nameplate. The serial number will be
in the “SN” field, located in the bottom left corner under
the serial number bar code. The manufacturing date
will be in the bottom right corner and will be of the
format YYYY/MM/DD, where YYYY is the year, MM is
the month code, and DD is the day of the month.
Page 2 of 9
– Product Identification –
The potentially affected products are Stratix 5410 Ethernet Switches, catalog numbers 1783-IMS28NAC,
1783-IMS28NDC, 1783-IMS28RAC, and 1783-IMS28RDC. Potentially affected product will show a manufacturing
date ranging from July 1, 2015 through January 18, 2016, and may be identified by the product serial number, CIP
number, or MAC ID. A full list of potentially affected units is included as Appendix B of this document.
Important – Product that has been factory upgraded to correct for this anomaly will be identified with a deviation
label near the carton label and product nameplate. If your product contains a deviation label, it is not affected by this
anomaly and no action is required on your part.
PRODUCT SAFETY ADVISORY
Product matching the serial number information in
Appendix B that has been factory updated to correct for
the anomaly will be marked with a deviation label. The
deviation label will be located on the product under the
product nameplate and on the carton near the carton
label. The deviation label will be “D517262”.
Product with this deviation label is not affected and no
action is required on your part.
In Device Manager, the product identification
information will be shown in the Switch Information
listing. The catalog number will be in the “Product ID”
field, the CIP number will be in the CIP Serial Number
field, and the MAC ID will be in the MAC Address field.
In the example to the left, the catalog number is 1783IMS28NAC, the CIP number is 60159219 and the MAC
Address is F4:54:33:17:D8:80. Note that this product is
not included in the Appendix B listing and is not part of
the potentially affected population.
Page 3 of 9
Product identification may be made through a network connection by using the web browser based Device Manager
tool, RSLinx, or the product’s command-line interface (CLI). This tools may be used to report the product CIP
number or MAC ID number. You will still need to check for the physical deviation label prior to returning product, as
described above.
To use Device Manager:
1. Connect your computer to the same network as the Stratix 5410 switch and open your web browser.
2. In the browser’s address window, enter the IP address of the switch you wish to connect to.
3. When prompted, enter the switch name and password.
Additional information on the use of Device Manager for the Stratix 5410 switch may be found in the Stratix Managed
Switches User Manual, Rockwell Automation publication 1783-UM0007. This manual may be downloaded from the
Rockwell Automation Literature Library, direct link
http://literature.rockwellautomation.com/idc/groups/literature/documents/um/1783-um007_-en-p.pdf.
You may also use RSLinx to identify potentially affected product. To use RSLinx:
1. Connect your computer to the same network as the Stratix 5410 switch and open RSLinx.
2. Open the RSWho network tool.
3. On the listing of network devices, find the Stratix 5410 switch you wish to identify. Double-click the device
entry to open the properties dialog.
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