User Manual
PanelView Component HMI Terminals
Catalog Numbers
2711C-T6T, 2711C - T10C
2711C-F2M, 2711C-K2M, 2711C-T3M, 2711C-K3M, 2711C-T4T, 2711C-T6M, 2711C-T6C,
Important User Information
IMPORTANT
Solid state equipment has operational characteristics differing from those of electromechanical equipment. Safety
Guidelines for the Application, Installation and Maintenance of Solid State Controls (publication SGI-1.1
your local Rockwell Automation sales office or online at http://www.rockwellautomation.com/literature/
important differences between solid state equipment and hard-wired electromechanical devices. Because of this difference,
and also because of the wide variety of uses for solid state equipment, all persons responsible for applying this equipment
must satisfy themselves that each intended application of this equipment is acceptable.
In no event will Rockwell Automation, Inc. be responsible or liable for indirect or consequential damages resulting from the
use or application of this equipment.
The examples and diagrams in this manual are included solely for illustrative purposes. Because of the many variables and
requirements associated with any particular installation, Rockwell Automation, Inc. cannot assume responsibility or
liability for actual use based on the examples and diagrams.
No patent liability is assumed by Rockwell Automation, Inc. with respect to use of information, circuits, equipment, or
software described in this manual.
Reproduction of the contents of this manual, in whole or in part, without written permission of Rockwell Automation,
Inc., is prohibited.
Throughout this manual, when necessary, we use notes to make you aware of safety considerations.
WARNING: Identifies information about practices or circumstances that can cause an explosion in a hazardous
environment, which may lead to personal injury or death, property damage, or economic loss.
available from
) describes some
ATTENTION: Identifies information about practices or circumstances that can lead to personal injury or death,
property damage, or economic loss. Attentions help you identify a hazard, avoid a hazard, and recognize the
consequence
WARNING: Labels may be on or inside the equipment, for example, a drive or motor, to alert people that dangerous
voltage may be present.
WARNING: Labels may be on or inside the equipment, for example, a drive or motor, to alert people that surfaces
may reach dangerous temperatures.
Identifies information that is critical for successful application and understanding of the product.
Rockwell Automation , Allen-Bradley, PanelView, PanelVie w Component, Connected Comp onents Workstation, an d TechConnect are trad emarks of Rockwell Automation, Inc.
Trademarks not belonging to Rockwell Automation are property of their respective companies.
2 Rockwell Automation Publication 2711C-UM001I-EN-P - July 2014
Summary of Changes
The information below summarizes the changes to this manual since the last
publication.
To help you find new and updated information in this release of the manual, we
included change bars as shown to the right of this paragraph.
Topic Section
Only the 2711C-T4T catalog is UL Listed for
Class I, Division 2 Group A,B,C,D Hazardous
Locations, certified for U.S. and Canada.
For 2711C-T4T only UL Listed for Class I,
Division 2 Group A,B,C,D Hazardous
Locations, certified for U.S. and Canada.
See UL File E10314.
EAC 97
RCM 97
56
97
3Publication 2711C-UM001I-EN-P - July 2014 3
Summary of Changes
Notes:
4 Publication 2711C-UM001I-EN-P - July 2014
Summary of Changes
Table of Contents
Table of Contents
Preface
Overview
Configuration Mode
Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Additional Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Firmware Upgrades. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Chapter 1
Chapter Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
About the Terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
How to Connect Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
PanelView Explorer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
How to Display Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Peripheral Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Catalog Number Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Chapter 2
Chapter Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Configuration Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Configuration Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Terminal Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Managing Applications and Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Transferring Applications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Validate the Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Transferring User-defined Objects. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Install and Replace
Components
Cable Connections and
Communication
Upgrade Firmware
Chapter 3
Chapter Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
SD Memory Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
USB Flash Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Battery Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Chapter 4
Chapter Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Wiring and Safety Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Connecting Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
MicroLogix Controller Cable Charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Ethernet Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Serial Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
USB Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Chapter 5
Chapter Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Prepare for Firmware Upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
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Table of Contents
Troubleshoot the System
Firmware Installation Using Removable Storage Device . . . . . . . . . . . . . 76
Chapter 6
Chapter Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
View System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Returning to the Out-of-box Condition. . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Appendix A
Specifications
Adding Font Files
PanelView Component
Emulator
PanelView Component
DesignStation
General Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Environmental . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Certifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Appendix B
Available Fonts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Set up Fonts for PanelView Component DesignStation 2.0 . . . . . . . . . . 99
Import a Font File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Remove a Font File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Appendix C
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Install the Emulator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Uninstall the Emulator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Directory Layout and Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Launch Mechanism. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Using the Emulator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Error Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Appendix D
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
About PanelView Component DesignStation 2.0 . . . . . . . . . . . . . . . . . . 119
About PanelView Component DesignStation 3.0 . . . . . . . . . . . . . . . . . . 120
Install the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Uninstall the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Directory Layout and Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Launch Mechanism. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Using PanelView Component DesignStation . . . . . . . . . . . . . . . . . . . . . . 127
Appendix E
Firmware Update Utility
6 Publication 2711C-UM001I-EN-P - July 2014
Chapter Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
About the Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Install the Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Index
Table of Contents
Update Firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Clean File System or Clean Registry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Resolve Firmware Upgrade Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Software Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Publication 2711C-UM001I-EN-P - July 2014 7
Table of Contents
8 Publication 2711C-UM001I-EN-P - July 2014
Preface
Objectives
Intended Audience
This preface provides information on these topics.
• Intended audience
• Additional resources
• Firmware upgrades
Use this manual if you are responsible for operating, or troubleshooting the
PanelView Component terminals. This manual provides information for
configuring the PanelView Component terminal. You can configure the terminal
on the terminal, through a web browser on a computer connected to the
terminal.
This manual does not give procedures for creating applications that run on the
terminal.
No special knowledge is required to understand this manual or operate the
terminal.
Equipment installers must be familiar with standard panel installation
techniques.
Additional Resources
For additional information on the PanelView Component terminals, refer to
these publications, that you can download from
http://literature.rockwellautomation.com
Resource Description
PanelView Component Terminal Installation
Instructions, publication 2711C-IN001
PanelView Component Operator Terminals
Quick Start, publication 2711C-QS001
If you would like a manual, you can:
• download a free electronic version from the Internet at
http://literature.rockwellautomation.com
• purchase a printed manual by contacting your local
Allen-Bradley distributor or Rockwell Automation sales office.
.
Provides instructions for installing a
PanelView Component terminal.
Provides instructions on setting up a sample
application on a PanelView Component
terminal.
9Publication 2711C-UM001I-EN-P - July 2014 9
Preface Preface
Firmware Upgrades
To receive firmware upgrades and other downloads for your PanelView
Component terminal:
• call your local Rockwell Automation sales office or distributor.
• access
http://ab.rockwellautomation.com/Graphic-Terminals/2711C-PanelVie
w-Component-Terminals
10 Publication 2711C-UM001I-EN-P - July 2014
Overview
2345
6
1
Chapter
1
Chapter Objectives
About the Terminals
This chapter gives an overview of the PanelView component terminals.
•About the terminals
• How to connect browser
•PanelView Explorer
•How to display help
•Peripheral connection
• Catalog number configuration
PanelView Component terminals are operator interface devices for monitoring
and controlling devices attached to a controller. HMI applications are created
using a Web application while your computer is connected directly to the
terminal. You see the direct result on the terminal display without having to
download first.
PanelView Component C200 and C300 Terminals
Item Description Item Description
1 Function keys, keypad, or touch
display
2 24V DC power input 5 RS-232 serial port
3 RS-422 and RS-485 port 6 USB host port
11Publication 2711C-UM001I-EN-P - July 2014 11
4 USB device port
Chapter 1 Overview
(C400 Series A terminal shown)
21
565
4
3
8
7
10
9
11
234 6 7
8
1
11
10
9
PanelView C600
FAULT
B
61
T T- R R- S
5
(C600 Series C terminal shown)
PanelView Component C400 Terminals
Item Description Item Description
1 Touch, function keys display 6 Mounting slots
2 Power status indicator 7 RS-232 serial port
3 24V DC power input 8 USB host port
4 10/100 MBit Ethernet port 9 Diagnostic status indicator
5 RS-422 or RS-485 port 10 Replaceable real-time clock battery
PanelView Component C600 and C1000 Terminals
12 Publication 2711C-UM001I-EN-P - July 2014
Overview Chapter 1
IMPORTANT
IMPORTANT
IMPORTANT
Item Description Item Description
1 Touch display 6 RS-232 serial port
2 24V DC power input 7 USB device port
3 10/100 MBit Ethernet port 8 Diagnostic status indicator
4 RS-422 or RS-485 port 9 Replaceable real-time clock battery
5 Mounting slots (for 2711C-T6M,
-T6C Series C or later, 2711C-T6T
Series A or later only)
10 USB host port
11 Secure digital (SD) card slot
Analog touch screens are intended for single presses at a time. If
the touch screen is pressed in two locations at the same time, the
presses are averaged as a single press in-between the two
locations.
How to Connect Browser
The terminals can be connected to a browser using either a USB port or an
Ethernet network connection. Your computer should have at least an Intel
Pentium M 1400 MHz processor, with 512 MB RAM.
You must enter the IP address of the PanelView Component terminal into the
address field of your browser. You can find the IP address on the terminal
configuration screen under Communications.
USB Port
The PanelView Component terminals have a USB device port to support
communication with the terminal using TCP/IP.
Before connecting your computer to the USB port of the PanelView
Component terminal, you must first install the Allen-Bradley
PanelView USB remote NDIS Network Device driver on your
computer. Refer to
With the USB device port connected to a computer, use your computer’s browser
to connect to the terminal. The IP address of the USB port is always
169.254.254.2.
Install the USB Driver on page 65.
The USB device port is for maintenance or programming only, and
is not intended for normal run-time operation.
Publication 2711C-UM001I-EN-P - July 2014 13
Chapter 1 Overview
IMPORTANT
Ethernet Port
The C400, C600 and C1000 terminals have an Ethernet port. The Ethernet port
supports both static IP addresses and Dynamic Host Configuration Protocol
(DHCP) assigned IP addresses. If using static IP addressing, then you manually
set the IP address, the subnet mask, and the default gateway. If using DHCP, then
the server automatically assigns an IP address, the subnet mask, the default
gateway, and the DNS and WINS server.
If a terminal is set for DHCP and is not on a network or is on a
network that does not have a DHCP server (or the server is not
available), it will automatically assign itself an Automatic Private
IP Address (or auto IP address). The auto IP address will be in the
range of 169.254.0.0 through 169.254.255.255.
The terminal makes sure the auto IP address is unique from any
other auto IP address of other devices on the network. The
terminal can now communicate with other devices on the network
that have IP addresses in the 169.254.xxx.xxx range (and a subnet
mask of 255.255.0.0).
PanelView Explorer
How to Display Help
PanelView Explorer is the design environment for the PanelView Component
terminals. You access the design environment through your browser while
connected to the terminal. Applications created in the design environment are
simultaneously viewed on the connected terminal. In addition to graphic objects
and drawings, the design environment provides support for communication, tags,
alarms, security, recipes, and language support.
PanelView Explorer software provides extensive help for the design environment.
Context-sensitive help is available for:
•each navigation tab.
• each object in the object palette.
• any dialog that has a Help button.
Click the ? on the application toolbar to view the help.
No Help Files Found
To view help information in your browser, you must download the help files from
the PanelView Component web site, copy them to external media, and then
insert the media in the terminal. External media can be a USB flash drive or an
SD memory card.
14 Publication 2711C-UM001I-EN-P - July 2014
Overview Chapter 1
TIP
Terminal Users
Copy the help files to the WebHelp folder off the root directory of the SD
memory card or USB flash drive into a folder named \WebHelp.
Emulator Users
Copy the help files to the WebHelp folder in the shared directory of the emulator,
for example, C:\Documents and Settings\All Users\Shared
Documents\Allen-Bradley\PanelView Component Emulator\WebHelp.
View Help Files
After copying the help files to external media and inserting the media in the
terminal, you can view the help files by closing this help window and clicking the
help ? button again.
When receiving updated help files, you may have to clear cache in
your browser before the new help files display.
Peripheral Connection
View the PanelView Explorer online Help for detailed instructions.
PanelView Component terminals have a USB host port. You can power USB
peripherals directly from the PanelView Component terminal. If the USB
peripheral is not powered directly from the PanelView USB port either:
• install the USB peripheral in the same enclosure as the PanelView terminal
and make sure it is connected to the same ground system.
• connect to the USB peripheral through a galvanically isolated hub.
ATTENTION: Removing the USB flash drive or SD card, from the
PanelView Component terminal, while a firmware upgrade is in process,
could corrupt the firmware and make the terminal unusable. Take
precautions to prevent the USB flash drive or SD card from being
accidentally disconnected. Also, do not power off the terminal while a
firmware upgrade is in progress.
ATTENTION: USB hubs can produce unexpected behaviors and as a
result are not recommended.
Publication 2711C-UM001I-EN-P - July 2014 15
Chapter 1 Overview
Catalog Number Configuration
These are the available PanelView Component terminals.
Cat. No. Model Operator Input Size Display Type
2711C-F2M C200 Function keys 2 in. Monochrome
2711C-K2M Numeric and function keys
2711C-T3M C300 Touch screen 3 in.
2711C-K3M Numeric and function keys
2711C-T6M C600 Touch screen 6 in. Monochrome
2711C-T6C Color STN
2711C-T6T Color TFT
2711C-T10C C1000 Touch screen 10 in. Color STN
2711C-T4T C400 Touch screen and function
keys
4 in. Color TFT
16 Publication 2711C-UM001I-EN-P - July 2014
Configuration Mode
Running
Internet Explorer or
Firefox browser
USB or Ethernet
connectivity
On Terminal
Configuration
Chapter
2
Chapter Objectives
Configuration Mode
This chapter covers topics that show how to use the Configuration mode of your
PanelView component terminal.
• Configuration mode
• Configuration interfaces
•Terminal settings
• Managing applications and files
• Transferring applications
•Transferring user-defined objects
The terminal can be configured from either the design time or the runtime user
interface. The design-time user interface requires a computer browser connected
to the terminal's web service, where the runtime user interface uses configuration
screens on the terminal. The configuration data for a terminal refers to the
collection of all of the system interface parameters.
Access to the Terminal’s Configuration
Design-time Configuration
17Publication 2711C-UM001I-EN-P - July 2014 17
The design-time configuration is when the terminal is actually hosting web server
content that represents a visualization of the terminal's properties and files. You
can only design for the terminal type that you are connected to.
Chapter 2 Configuration Mode
TIP
When a new application is created, the design time automatically navigates to the
first screen and assigns it as the startup screen.
The design-time environment is compatible with these operating systems:
• Windows 2000 (catalog numbers 2711C-T4T, 2711C-T6M,
2711C-T6C, 2711C-T6T, and 2711C-T10C only, using an Ethernet
connection to connect to the terminal)
•Windows XP
•Windows Vista
•Windows 7
Connecting to a terminal using a USB connection is not compatible
with Windows 2000 operating system.
The PanelView Component Emulator is not compatible with Windows
2000 operating system.
A user application can be created or edited through a browser connected to a
terminal or emulator, or through PVc DesignStation. Ethernet network and USB
connections are supported for connection to a physical terminal. For the
emulator, the emulator and browser must be on the same computer.
Supported Browsers and Platforms
Operating System Browser Platform Supported
Windows Vista (32 bit only)
Windows XP SP3 (32 bit only)
Windows 7
Windows Vista
Windows XP SP3
Internet Explorer 7/8, Firefox 3.0 Terminal and emulator
Internet Explorer 7/8 PVc DesignStation 2.0
— PVc DesignStation 3.0
18 Publication 2711C-UM001I-EN-P - July 2014
Configuration Mode Chapter 2
C200
C400, C600 and C1000
C300
If you use a browser other than a recommended browser, this message appears.
Runtime Configuration
The runtime configuration is when you make changes on the actual terminal.
Changes can be made whether an application is running or not running.
Publication 2711C-UM001I-EN-P - July 2014 19
Chapter 2 Configuration Mode
C200 - Function Keys
C300 - Function and Numeric Keys
C400, C600, C1000 - Touch Screen
C200 - Function and Numeric Keys
C300 - Touch Screen
Configuration Interfaces
Terminal settings can be configured either on the terminal or through a web
browser using the PanelView Explorer Startup window.
Terminal Interface
The on-terminal interface lets you make changes to the terminal configuration.
On the C200 and C300 terminals, you have to use the arrows to scroll through
the menu. The C400, C600, and C1000 terminals have the menu displayed on
the left side of the terminal screen.
20 Publication 2711C-UM001I-EN-P - July 2014
Configuration Mode Chapter 2
1
2
3
5
6
7
8
9
4
10
PanelView Explorer Startup Window
The PanelView Explorer Startup window lets you access the terminal through a
web browser.
PanelView Explorer Startup Window
Item Function Description
1 Terminal Settings Use this link to view and change terminal display and communication settings, view
system information, and enable terminal security while connected to the terminal.
2 File Transfer Transfers files between the storage media of the terminal and your computer. You can
transfer applications, images, fonts, user-defined objects, screen saver bitmaps and
recipes. You can also delete applications from terminal storage and export the alarm
history log.
3 Help Displays help for the PanelView Explorer startup window and the design-time software.
4 Sign off Logs you off the Startup window leaving your browser open.
5 Terminal Type and Status Shows the current connection between your PanelView Component terminal and
computer and the type of terminal.
6 Language Shows the current and available languages for the design-time software.
7 Create New Application Opens a new application in the design-time environment window.
8 Edit, Test, Run Use these buttons to edit, test, and run the currently loaded application.
9 Available Applications Shows a list of applications stored on the terminal, USB memory, SD card, or PC Storage
on the emulator. The list also shows if the file has been validated for correct operation.
10 Stop Click the Stop button (the stop sign shown when an app is loaded and in Edit/Test/Run
mode) to unload the currently loaded application. If you have not saved changes to the
application, you are prompted to do so. Once the application is unloaded, the terminal
displays the Configuration screen.
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C200
C400, C600 and C1000
C300
Terminal Settings
Terminal settings can be set on the terminal or through the PanelView Explorer
Startup window.
Adjusting Settings on the Terminal
From the terminal, you can view and edit the terminal settings. The settings take
effect immediately.
By clicking the menu items on the screen you can:
• switch to the currently running application.
• configure the terminal language.
• change the current application.
• adjust the display brightness and contrast.
• configure screen saver settings.
• calibrate the touch screen, if supported.
• reboot or reset the terminal.
• view system information.
• change the startup application.
• change the current date and time.
• set Ethernet network communication.
Terminal Main Menu
These settings can also be changed using the PanelView Explorer Startup
Window.
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Adjusting Settings on the PanelView Explorer Startup Window
From the PanelView Explorer Startup window, you can view and edit settings for
the connected PanelView Component terminal. The settings take effect
immediately.
By clicking the Terminal Settings link on the PanelView Explorer Startup
window, you can access tabs to:
• adjust the display brightness and contrast.
• configure screen saver settings.
• configure key repeat settings.
• calibrate the touch screen (if supported).
• reset the terminal.
• view system information.
• change the startup application.
• change the terminal language.
• change the current date and time.
• Ethernet communication.
• change the password of the system administrator.
Most of these settings are also adjusted from configuration mode on the terminal.
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Select a Terminal Language
You can change the terminal display language. The terminal is shipped with the
English, Portuguese, French, Italian, German, Spanish, and Chinese fonts
installed. Korean is available but you must first install the Korean font. Refer to
page 76 for information on how to install the font by upgrading the firmware.
Follow these steps to change the terminal language using the PanelView Explorer
Startup window.
1. Go to the PanelView Explorer Startup window.
2. Click the Terminal Settings link.
3. Click the System Information tab.
4. Select a language from the Terminal Language pull-down list.
5. Click Apply or click Cancel to restore the current setting.
On the C400, C600 and C1000 terminals the default language is set on the Main
menu. Just click the up and down arrows to select the language.
Follow these steps to change the language on the C200 and C300 terminals.
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IMPORTANT
TIP
1. Click Config Language.
2. Press F1 to select the language.
The display changes to the language you select immediately.
At runtime, diagnostic messages appear in the same language as
the application if the application language is English, Portuguese,
French, Italian, German, Spanish, Chinese, or Korean. For all other
languages, the diagnostic messages appear in the configuration
language set on the terminal.
Adjust the Display Brightness and Contrast
You can modify the brightness and contrast of the terminal display. You can use
the default intensity of 50% for contrast and 100% for brightness or adjust the
intensity for runtime operations.
On the C400 (2711C-T4T), C600 (2711C-T6T) and C1000 terminals,
only the brightness can be changed.
Follow these steps to change the display brightness and contrast using the
PanelView Explorer Startup window.
1. Go to the PanelView Explorer Startup window.
2. Click the Terminal Settings link.
3. Click the Display/Input tab.
4. Drag the slider to adjust the brightness level between 1…100%.
5. Drag the slider to adjust the contrast level between 1…100%.
6. Click Apply, or click Cancel to restore the current terminal settings.
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C200, C300
C400, C600, C1000
C200, C300 Brightness
C400 and C600 Brightness and Contrast
C200, C300 Contrast
Follow these steps to change the display brightness or contrast from the terminal.
1. Click Display on the menu list.
2. Use the arrow keys to adjust the brightness or contrast up or down.
On the C200 and C300 terminals, press F3 to go to the contrast
adjustment screen. The change takes effect immediately.
The C400 (2711C-T4T), C600 (2711C-T6T) and C1000 have only a
brightness control.
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Configure the Screen Saver
You can enable or disable the screen saver on the connected PanelView
Component terminal.
The terminal has four screen saver modes: screen saver, dimmer, screen saver and
dimmer, or disable.
• Screen saver – activates after the idle timeout elapses using a default screen
saver image. The screen saver deactivates when you press a key.
• Dimmer – dims the display from full brightness to the brightness level you
set when the idle timeout elapses. While the display is dimmed, you can
still see on-screen activity. When you press a key, the display is restored to
full brightness.
• Screen saver and dimmer – activates the screen saver and dims the display
when the idle timeout elapses.
• Disable screen saver and dimmer – keeps the display on.
The screen saver timeout is the amount of idle time that must elapse before the
screen saver, dimmer, or screen saver and dimmer activates. The idle time can be
adjusted between 1…60 minutes.
The brightness intensity of the screen saver or dimmer can be adjusted between
1…100%.
Follow these steps to configure the screen saver using the PanelView Explorer
Startup window.
1. Go to the PanelView Explorer Startup window.
2. Click the Terminal Settings link.
3. Click the Display/Input tab.
4. Select a screen saver mode from the list.
5. Select a time from the pull-down list to adjust the screen saver timeout.
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6. Drag the slider to adjust the screen saver brightness.
7. Click Apply, or click Cancel to restore the current screen saver settings.
To disable the screen saver or dimmers, select Disable Screen Saver and Dimmer
from the screen saver mode list.
Follow these steps to configure the screen saver from the C400, C600 and C1000
terminals.
1. Click Display on the menu list.
2. Select the Mode.
Mode = Image, Disable, Dimmer, Image and Dimmer.
3. Select the brightness.
Brightness 1…100, increments of 1.
4. Select the idle time.
Choices are 1, 2, 5, 10, 15, 20, 30, or 60 min.
Follow these steps to configure the screen saver from the C200 and C300
terminals.
1. Select Screen Saver on the menu list and press the enter key.
2. Press F1 to select the Mode.
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Configuration Mode Chapter 2
Mode = Image, Disable, Dimmer, Image and Dimmer.
3. Press F3 and use the arrows to select the brightness.
Brightness 1…100, increments of 1.
4. Press F3 to get to the Timeout selection.
5. Press F1 to select the time.
Choices are 1, 2, 5, 10, 15, 20, 30, or 60 min.
Replace the Screen Saver Image
The default screen saver image is a floating Allen-Bradley logo in a bitmap
format. The name of the default screen saver is 'Screen Saver' with a .bmp file
type. You can replace the default screen saver with your own bitmap image, but
the file must have the same name as the default screen saver.
To replace the screen saver image:
1. Create a small bitmap image no larger than 128 x 128 pixels.
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TIP
TIP
2. Save your bitmap file to your computer, a USB drive or and SD card.
Rename your file as 'Screen Saver' and make sure the file type is .bmp.
3. Click the File Transfer link in the PanelView Explorer Startup window,
then click New Transfer.
4. Select either My Computer or USB/SD Storage as file source depending
on where you saved your file, then click Next.
5. Select Screen Saver Image as the file type, then click Next.
6. Locate where you saved your bitmap file on your computer or external
storage device.
7. Select Internal Storage as file destination, then click Transfer. The bitmap
file is successfully transferred to the PVc terminal.
The new screen saver takes affect the next time the screen saver is activated.
Your bitmap file should be small in size. A large bitmap will
impact performance of terminal operations.
Configure Key Repeat Settings
You can configure key repeat settings for the terminal keys or attached keyboard
of the connected terminal.
You cannot change the key repeat settings from the on-terminal
configuration screens. If you want to change this setting, you must
connect to the terminal through a web browser.
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The repeat rate is the speed at which a character repeats per second when you
hold down a key. The repeat delay is the amount of time, in milliseconds, that
elapses before a character begins to repeat when you hold down a key.
Follow these steps to change the repeat settings for keys.
1. Go to the PanelView Explorer Startup window.
2. Click the Terminal Settings link.
3. Click the Display/Input tab.
4. Check Enable key repeat to enable repeat settings for keys.
5. Drag the slider under Key Repeat Rate to adjust the speed at which a
character repeats when a key is held down.
6. Drag the slider under Key Repeat Delay to set the amount of time that
elapses before a character begins to repeat when the key is held down.
7. Click Apply or click Cancel to restore the current settings.
To disable key repeat settings, uncheck Enable key repeat.
Calibrate the Touch Screen
Over time you may notice that the objects and images on the display screen don’t
seem to fit the display area as well as they once did. This is normal with a touch
screen and can be easily fixed.
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IMPORTANT
Use a plastic stylus device with a minimum tip radius of 1 mm (0.040 in.) to
prevent damage to the touch screen.
Touch screen calibration is only supported on touch only
terminals, catalog numbers 2711C-T3M, 2711C-T4T,
2711C-T6C, 2711C-T6T, 2711-T6M, and 2711-T10C.
Follow these steps to calibrate the touch screen using the PanelView Explorer
Startup window.
1. Go to the PanelView Explorer Startup window.
2. Click the Terminal Settings link.
3. Click the Display/Input tab.
4. Click Calibrate Touch Screen.
5. With a stylus, press the center of the target (+) on the screen.
6. Repeat step 5 as the target moves around the screen.
7. Tap the screen when prompted to register saved data.
If you don’t tap the screen within 30 seconds, the calibration data is lost and the
current settings are retained.
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Follow these steps to calibrate the touch screen from the terminal.
1. Click Display on the menu list.
2. For C400, C600 and C1000 terminals, click Calibrate Touchscreen.
3. For C300 touch screen terminals, press the right arrow to go to the
calibration screen.
4. Carefully press and briefly hold stylus on the center of the target.
Repeat as the target moves around the screen.
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Chapter 2 Configuration Mode
5. Click OK within 30 seconds once the message appears to accept the
changes or the old settings are kept.
Reboot the Terminal
You can restart the terminal without having to disconnect and reapply power.
After a reset, the terminal performs a series of startup tests and then either enters
configuration mode or runs the startup application.
Follow these steps to reboot the terminal from the PanelView Explorer Startup
window.
1. Go to the PanelView Explorer Startup window.
2. Click the Terminal Settings link.
3. Click the Display/Input tab.
4. Click Reboot Terminal button.
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Follow these steps to reboot the terminal from the C400, C600 and C1000
terminals.
1. Go to the Main configuration screen.
2. Press Reset Terminal.
3. Confirm reset.
Follow these steps to reboot the terminal from the C200 and C300 terminals.
1. Select Reset Terminal from the menu list.
2. Press F1 to reset the terminal.
3. Confirm restart.
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IMPORTANT
Change the Startup Application
You can select or change the application that runs on the terminal each time the
terminal starts up. You must also select the storage location of the application.
The options are internal storage of the terminal, USB flash drive, SD card, or PC
storage.
If the application list is empty, the run, copy, delete, and set as
startup functions will not perform any action.
Follow these steps to select or change the startup application using the PanelView
Explorer Startup window.
1. Go to the PanelView Explorer Startup window.
2. Click the Terminal Settings link.
3. Click the System Information tab.
4. Select the name of the startup application from the Startup Application
pull-down list.
5. Click Apply, or click Cancel to restore the current setting.
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Follow these steps to select or change the startup application from the C400,
C600 or C1000 terminal.
1. Click File Manager from the Main menu.
2. Select the location of the application from the Source list, either Internal,
USB, or SD (for 2711C-T6C, 2711C-T6M, 2711C-T6T,
2711C-T10C only).
3. Select the name of the startup application from the Name list.
4. Click Set As Startup.
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Chapter 2 Configuration Mode
Follow these steps to select or change the startup application from the C200 or
C300 terminal.
1. Click Startup Application from the Main menu.
2. Press F1 to reset the startup application.
3. Press F4 to exit to the main menu.
4. Click on File Manager from the main menu.
5. Press F1 to select the source, either internal or USB.
6. Press F3 to go to the list of applications and use the arrows to select the
startup application.
7. Press F3, use the arrow keys to select Set Startup.
8. Press F4 to exit to the main menu.
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Change the Date and Time
You can adjust the current date and time for terminal operations. The time is set
in 24-hour format. You can also set the terminal to automatically adjust the time
for daylight savings time.
Follow these steps to change the terminal date and time using the PanelView
Explorer Startup window.
1. Go to the PanelView Explorer Startup window.
2. Click the Terminal Settings link.
3. Click the System Information tab.
4. Update the Current date fields.
5. Update the Current time fields.
6. Check Automatically adjust for daylight savings time if you want the
terminal to adjust for daylight savings time.
7. Click Apply or click Cancel to restore the current terminal settings.
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Chapter 2 Configuration Mode
Follow these steps to change the terminal date and time from the C400, C600
and C1000 terminals.
1. Go to the Main configuration screen.
2. Click on the number next to what you want to chang e under the 'Date and
Time' section.
A numeric keypad is displayed.
3. Select the numbers you want and click the enter key.
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IMPORTANT
IMPORTANT
Change Ethernet Settings
You can establish an Ethernet connection between the connected PanelView
Component terminal and computer using the Ethernet port or the host USB
port on the terminal.
For the Ethernet port, IP addresses can be set dynamically by the network if
Dynamic Host Configuration Protocol (DHCP) is enabled. If DHCP is
disabled, the IP addresses must be entered manually.
If a terminal is set for DHCP and is not on a network or is on a
network that does not have a DHCP server (or the server is not
available), it will automatically assign itself an Automatic Private
IP Address (or auto IP address). The auto IP address will be in the
range of 169.254.0.0…169.254.255.255.
The terminal makes sure the auto IP address is unique from any
other auto IP address of other devices on the network. The
terminal can now communicate with other devices on the network
that have IP addresses in the 169.254.xxx.xxx range (and a subnet
mask of 255.255.0.0).
For the USB port, use the default IP address that is set when the
terminal is connected to the computer. This address is
169.254.254.2. It is not recommended to change this setting.
Ethernet Settings
Parameter Description
MAC ID Read-only field that defines the MAC ID of
the PanelView Component terminal. Each
Ethernet device has a unique MAC ID.
Network Device Name Unique name that identifies the terminal on
the network.
IP Address Unique address that identifies the terminal
on the Ethernet network.
The format of the IP address is
xxx.xxx.xxx.xxx, for example, 10.90.95.30
The range of values for the first set of
decimal numbers is 1…255 unless all fields
are set to 000. The range of values for the
last three sets of decimal numbers if
0…255.
Subnet Mask Address that must be identical to the server
subnet mask. The subnet mask is formatted
like the IP address.
Default Gateway Optional address that is formatted like the
IP address.
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If DHCP is enabled for the Ethernet port, the current fields show the IP
addresses assigned by the network. You can assign IP addresses manually by
disabling DHCP and entering addresses in the static fields.
Follow these steps to set a static IP address for the Ethernet port of the connected
terminal using the PanelView Explorer Startup window.
1. Go to the PanelView Explorer Startup window.
2. Click the Terminal Settings link.
3. Click the Communication tab.
4. Uncheck the Use DHCP? option to manually enter IP addresses.
5. Enter an IP address in the Static IP address field.
6. Enter the default mask in the Static Subnet mask field.
7. Enter the default gateway in the Static Default gateway field.
8. Click Apply or click Cancel to restore the current IP address.
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Follow these steps to set the IP address for the Ethernet port of the connected
terminal from the C400, C600 and C1000 terminals.
1. Click Communication from the menu list.
2. Click Set Static IP Address.
The Static IP Address screen appears.
3. Click on the area next to IP Address to enter an IP address in the Static IP
address field.
A keypad displays to let you enter the address.
4. Enter the subnet mask in the Static Subnet mask field.
5. Enter the default gateway in the Static Default gateway field.
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IMPORTANT
Enable Terminal Security
Use terminal security to restrict user access to the terminal configuration screens
and the PanelView Explorer Startup window. For example, you can require users
to enter a user name and password before accessing or editing an application.
Initially, the terminal and the PanelView Explorer Startup window are unsecured.
To enable security, provide a password. The default user name is Admin. The new
password takes effect the next time the terminal is restarted.
As long as security is enabled, any user that tries to access the terminal or the
design-time environment while connected to the terminal must first log in with a
valid user name and password.
The terminal also secures itself when idle. If terminal input is not received within
the idle timeout period, the user is logged out. The user must log in again to
access the terminal. The default terminal idle timeout is 30 minutes.
Store your password in a safe place. If you forget the password,
you will not be able to connect to the design environment.
Follow these steps to secure the design environment.
1. Go to the PanelView Explorer Startup window.
2. Click the Terminal Settings link.
3. Click the Terminal Security tab.
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4. Check Terminal Security Enabled.
TIP
5. Optionally, enter a new Terminal User Name.
Configuration Mode Chapter 2
6. Click the Reset Terminal User Password button.
7. In the Reset Password dialog, enter a new password, confirm the password,
then click OK.
Terminal user names and passwords are limited to 15
characters.
8. Select a new idle timeout from the Terminal Idle Timeout list, if needed,
or click Cancel to restore the current idle timeout.
The new password and idle timeout value take effect when the terminal is
restarted.
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TIP
To disable security, uncheck the Terminal Security Enabled checkbox. The next
time the terminal is restarted, the design environment is unsecured.
The terminal user name and password is stored in a file that is
separate from the application. You can transfer this file to other
terminals without having to manually re-enter the information. Use
the File Transfer link on the PanelView Explorer Startup window and
transfer the Terminal User file from internal storage to your
computer, USB or SD storage.
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View System Information
You can view system information about your terminal including information
about the firmware, boot code, logic board, battery status (if applicable), terminal
on time, and memory used.
Follow these steps to view system information using the PanelView Explorer
Startup window.
1. Go to the PanelView Explorer Startup window.
2. Click the Terminal Settings link.
3. Click the System Information tab.
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Follow these steps to view system information using the C200 or C300
PanelView Component terminal.
1. Select System Information from the menu list and press enter.
The system information appears.
2. Press F3 to see more information, press F2 to go back, or press F4 to exit to
the main menu.
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TIP
Follow these steps to view system information using the C400, C600 or C1000
PanelView Component terminal.
1. Click System Information from the menu list.
The system information screen displays firmware version, boot code
version, logic board version, terminal on time, display on time, and battery
status.
Managing Applications and Files
The PanelView Explorer Startup window has a File Transfer link for transferring
files to and from terminal storage media. File names and tag names should start
with an alpha character. Avoid starting names with numeric or special characters.
From the File Transfer view, you can:
• export or import applications, user-defined objects, images, the terminal
security file, recipes, and fonts.
• import screen saver bitmap files
• export the alarm log from the currently running application.
• delete applications, user-defined objects, images, font files, terminal user
file and recipes from terminal storage.
For more information on creating applications and transferring files,
see PanelView Component Operator Terminals Quick Start,
publication 2711C-QS001
A file transfer operation requires you to enter a source location, file type, and
destination location.
• Source location - the location of the file you want to transfer. You can
transfer a file from Internal Storage of the terminal, USB Storage, SD
Storage, or My Computer.
• Source File Type - the type of file you want to transfer. The types of files
you can transfer include PanelView Component applications, images,
user-defined objects, fonts, recipes, and the terminal security file.
.
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IMPORTANT
• Destination location - The location where you want to transfer the
selected file. You can transfer a file to Internal Storage of the terminal, USB
Storage, SD Storage, or My Computer.
If transferring a file from or to USB or SD storage, verify that the
USB flash drive or SD card is inserted in the terminal before
starting the file transfer.
Transferring Applications
Applications created on one PanelView Component terminal can be used on
other PanelView Component terminals. For example, you might design an
application on one terminal and then distribute the application to other
terminals for production.
Transferring an application is a two-step process.
• Export the application from the internal storage of the terminal to your
computer, a USB Flash Drive, or SD card.
• Import the application from a computer, USB Flash Drive, or SD card to
the internal storage of another terminal.
If the target terminal is a different type and size than the source terminal, some
aspects of the application is converted and the remaining properties require
updates. If trying to run an application, you are warned that the application was
not created for the terminal, but you are given an option to continue or cancel
unless the differences make it impossible to run the application (for example, an
Ethernet application on a terminal without an Ethernet network connection).
PanelView Component applications are saved with a .cha file type. You cannot
edit the file outside of the PanelView Explorer design environment.
Export an Application
During an export, the application file is transferred from internal storage of the
terminal to a USB Flash Drive, SD card, or computer. The application is saved
with its default name and .cha file type.
Follow these steps to export an application.
1. Go to the PanelView Explorer Startup window.
2. Click the File Transfer link.
3. Click the New transfer button.
4. Select Internal Storage as the source location of the application and click
Next.
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Configuration Mode Chapter 2
5. Select Application as the file type and click Next.
6. Select the application you want to export and click Next.
7. Select the destination for the application and click Transfer.
8. Click Save in the File Download dialog.
9. In the Save As dialog, accept the default file name and .cha file type, and
click Save or enter another path.
10. Click Close when the download is complete.
Import an Application
During an import, the .cha application file is transferred from a USB Flash Drive,
SD card, or computer to the internal storage of the terminal. The transfer
operation communicates with the terminal to import the file.
You cannot overwrite an application while the application is running. You must
unload the current application before overwriting the application. You can
import applications while another is running.
Follow these steps to import an application.
1. Go to the PanelView Explorer Startup window.
2. If an application is currently loaded, click the stop sign above the
dashboard to unload the current application.
3. Click the File Transfer link.
4. Click New Transfer.
5. Select the source location of the application and click Next.
6. Select Application as the file type and click Next.
7. Click Browse… to locate the .cha file you want to import.
8. Select Internal Storage as the destination and click Transfer.
The application is transferred to the internal storage of the terminal.
If an application with the same name already exists in internal storage, you will be
asked if you want to replace the existing application.
If the target terminal is a different type and size then the source terminal, the
application will be converted when in Edit, Test Run, or Run mode. The
application may require updates in design mode before running properly.
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Validate the Application
Before you can run an application on the PanelView Component, it is strongly
recommended that you validate the application for errors and warnings. The
application does not need to be error-free to run in the application, however, it is
good practice to fix both errors and warnings to ensure expected system behavior.
1. Click the Validate icon on the application toolbar.
If the application passes validation, the Validation Results
dialog looks like this.
If the application detects warnings or errors, the Validation Results dialog
might look like this. For each warning or error, the message identifies the
problem and its location. Correct the problem and then revalidate the
application.
The status bar shows a Validation Reports link that you can open. It always
shows the results of the last validation.
2. Click Close.
ATTENTION: Running a non-validated application may result in
unexpected behavior.
3. Click the Save icon to save the application.
4. Click the Close Application icon to close the application.
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Transferring User-defined Objects
You can transfer user defined objects (.chu), also known as library objects, created
in one application to another terminal for use with other applications. In your
application, the user-defined objects are added to the graphics library of the
object palette. They are stored in terminal storage separate from the application
and can be accessed from any application on the terminal (or emulator). The
names of user-defined objects must begin with an alpha character.
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Notes:
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Install and Replace Components
SD Memory Card Slot
USB Connector
C200 and C300
USB Connector
C600 and C1000
USB Connector
C400
Chapter
3
Chapter Objectives
SD Memory Card
USB Flash Drive
This chapter shows how to install, replace, or upgrade various components of the
PanelView component terminals.
•SD memory card
•USB flash drive
• Battery replacement
The SD memory card can be inserted in this location on the C600 and C1000
terminals.
The USB flash drive can be inserted in these locations on the terminals.
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Chapter 3 Install and Replace Components
Battery Cover
Battery
This equipment is sensitive to electrostatic
discharge (ESD). Follow ESD prevention
guidelines when handling this equipment.
C400 Battery
Battery Replacement
The C400, C600 and C1000 terminals contain a lithium battery that is intended
to be replaced during the life of the product. The battery provides battery backup
for the real-time clock. It is not used for application backup or retention.
WARNING: Only the 2711C-T4T catalog is UL Listed for Class I,
Division 2 Group A,B,C,D Hazardous Locations, certified for U.S.
and Canada.
ATTENTION: Verify that power has been removed from the terminal
prior to replacing the battery. Work in a static free environment and
wear a properly grounded electrostatic discharge (ESD) wristband.
ATTENTION: Be careful when touching any of the exposed electronic
components to prevent damage from ESD.
ATTENTION: To avoid the danger of explosion, only replace the battery
with 2711P-RY2032 or a manufacturer’s equivalent such as the
Matsushita or Duracell DL2032.
ATTENTION: For safety information on the handling of lithium
batteries, see the Guidelines for Handling Lithium Batteries,
publication AG-5.4
ATTENTION: Do not dispose of battery in a fire or incinerator. Dispose
of used batteries in accordance with local regulations.
.
The battery is on the back of the terminals. No special tools are required to
remove the battery cover and replace the battery.
ATTENTION: At the end of its life, the used battery should be
collected separately from any unsorted municipal waste and recycled.
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Install and Replace Components Chapter 3
Battery Cover Battery
This equipment is sensitive to electrostatic discharge (ESD)
Follow ESD prevention guidelines when handling this equipment.
ATT ENTI ON: At the end of its life, the used battery should be
collected separately from any unsorted municipal waste and recycled.
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Chapter 3 Install and Replace Components
Notes:
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Chapter
Cable Connections and Communication
4
Chapter Objectives
Wiring and Safety Guidelines
This chapter provides network and device connections for the terminals.
• Wiring and safety guidelines
•Connecting devices
• MicroLogix controller cable charts
• Ethernet connection
•Serial connections
•USB Ports
Use publication NFPA 70E Electrical Safety Requirements for Employee
Workplaces, IEC 60364 Electrical Installations in Buildings, or other applicable
wiring safety requirements for the country of installation when wiring the
devices. In addition to the NFPA guidelines:
• connect the device and other similar electronic equipment to its own
branch circuit.
• protect the input power by a fuse or circuit breaker rated at no more than
15 A.
• route incoming power to the device by a separate path from the
communication lines.
• cross power and communication lines at right angles if they must cross.
Communication lines can be installed in the same conduit as low-level dc
I/O lines (less that 10V).
• shield and ground cables appropriately to avoid electromagnetic
interference (EMI).
Grounding minimizes noise from EMI and is a safety measure in electrical
installation.
For more information on grounding recommendations, refer to the National
Electrical Code published by the National Fire Protection Association.
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Chapter 4 Cable Connections and Communication
Connecting Devices
MicroLogix Controller Cable Charts
Use these cables for connecting devices to PanelView Component terminals.
Cables for PanelView Component Terminals
Cat. No. Description For Use With
2711C-CBL-UU02 USB-A host to USB-B device cable, 2 m
(6.56 ft)
2711P-CBL-EX04 Ethernet crossover CAT5 cable 4.3 m (14 ft) C400, C600,
2711C-RCSD USB to SD adapter with secure digital (SD)
card
1747-CP3 Serial 9-pin D-shell to 9-pin D-shell null
modem cable
1761-CBL-PM02 Serial 9-pin D-shell to 8-pin mini DIN cable,
2 m (6.56 ft)
2711C-CBL-AB03 RS-485 5-pin to RJ45 cable C200, C300, C600,
C200, C300, C400,
C600, C1000
C1000
C200, C300, C400,
C600, C1000
C200, C300, C400,
C600, C1000
C200, C300, C400,
C600, C1000
C1000
The chart provides a summary of terminal connections to controllers and
network interface modules.
PanelView Component Terminals to MicroLogix Controllers
Protocol PanelView
Component Port
DF1 RS232 1761-CBL-PM02 1747-CP3 N/A N/A
DH-485 RS232 1761-CBL-PM02 1747-CP3 Use AIC+ module
(1)
RS485
Modbus RS232 1761-CBL-PM02 1747-CP3 Use AIC+ module
Ethernet
(MicroLogix/ENI)2
(1)
RS485 is non-isolated and is recommended for connecting to only one device with an isolated port.
Ethernet N/A N/A N/A CAT 5 Ethernet
MicroLogix (8-pin
Mini DIN) 1000,
1100, 1400,
1200LSP, 1500LSP
(Ch 0)
N/A N/A Belden 3106A or
MicroLogix
(9-pin D-shell)
1500LRP (Ch 1)
MicroLogix
1100/1400 RS485
(1763-NC01)
(1761-NET-AIC)
connect to port 3
#9842 or equivalent
(1761-NET-AIC)
connect to port 3
MicroLogix
1100/1400 Ethernet
N/A
N/A
N/A
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61
Ethernet Port
1
8
Ethernet Connection
The C400, C600 and C1000 terminals have an Ethernet port that supports:
• communication to a controller.
• connection to a computer for application design.
Ethernet Connector
The base-configured unit of the terminals has an RJ45,
10/100 Base-T connector for Ethernet network communication.
Ethernet Connector Pinout
Pin Pin Pin Name
Looking into RJ45
Connector
1TD+
2TD-
3RD+
4NC
5NC
6RD-
7NC
8NC
Shield Connection Chassis Gnd
Either a standard Ethernet cable or crossover cables such as 2711P-CBL-EX04
can be used when connecting directly to a logic controller or switch.
Cables
The PanelView Component terminals require category 5 twisted-pair cables.
The maximum cable length between the terminal’s Ethernet port and a 10/100
Base-T port on an Ethernet hub (without repeaters or fiber) is 100 m (328 ft). In
industrial applications, keep the cable length to a minimum.
For additional information, refer to the EtherNet/IP Media Planning and
Installation Manual, publication ENET-IN001
Publication 2711C-UM001I-EN-P - July 2014 61
.
Chapter 4 Cable Connections and Communication
Security Considerations
IGMP (Internet Group Management Protocol) is used for IPv4 multicast. A
multicast is communication between a single sender and multiple receivers on a
network. IGMP is used to exchange membership status data between IPv4
routers that support multicasting and members of multicast groups. A router is
an intermediary device on a communication network that expedites message
delivery by finding the most efficient route for a message packet within a
network, or by routing packets from one sub-network to another. A sub-network
is a separate part of an organization’s network identified through IP addressing.
PanelView Component terminals provide level 2 (full) support for IPv4
multicasting (IGMP version 2) as described in RFC 1112 and RFC 2236.
SNMP (Simple Network Management Protocol) is used for internal network
management and is not supported.
Ports 137 and 138 are normally open to support the NetBIOS protocol used by
Windows CE.NET similar to other Microsoft and IBM network operating
systems.
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Serial Connections
The terminals have a multi-purpose serial RS-232 port that supports:
• DH-485 communication through a serial connection.
• DF1 full-duplex communication with controllers using direct connections
or modem connections.
• third-party point-to-point communication.
The serial port on the terminal is a 9-pin, male, RS-232 connector. An example
with the 1761-CBL-PM02 cable is shown here:
The maximum cable length for serial communication is 15.24 m (50 ft) at
19.2 Kbps
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Chapter 4 Cable Connections and Communication
IMPORTANT
RS-422/RS-485 Port
The RS-422/RS-485 port is a nonisolated port that supports point-to-point
communication.
RS-422/RS-485 Connector Pinout
Pin Signal
1T
2T–
3R
4R–
5 S (Shield)
The RS422/485 port has integrated 121 ohm termination between the R and Rsignal pair. This value is compatible with RS422 and RS485 electrical
specifications. Additional termination on the PanelView Component end of
communication cables is not required.
USB Ports
The terminals have a USB device and USB host port.
USB Host Port
You can power USB peripherals directly from the PanelView component
terminal. If the USB peripheral is not powered directly from the PanelView USB
port either:
• install the USB peripheral in the same enclosure as the PanelView terminal
and make sure it is connected to the same ground system.
• connect to the USB peripheral through a galvanically isolated hub.
You can use the USB host port to connect a USB Flash drive to transfer
application files, fonts, and images.
Some USB flash drives might not be compatible with the
PanelView Component terminal and might not support file
transfers or firmware upgrades. The 2711C-RCSD memory card
is tested with the PanelView Component terminal to ensure
compatibility.
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IMPORTANT
IMPORTANT
ATTENTION: Removing the USB flash drive or SD card, from the
PanelView Component terminal, while a firmware upgrade is in
process, could corrupt the firmware and make the terminal
unusable. Take precautions to prevent the USB flash drive or SD
card from being accidentally disconnected. Also, do not power off
the terminal while a firmware upgrade is in progress.
ATTENTION: USB hubs can produce unexpected behaviors and as
a result are not recommended.
USB Device Port
You must connect the PanelView USB device port to a USB host that is
connected to the same ground system. This port can be used for connecting to a
computer to transfer applications, fonts, and images.
Before connecting your computer to the USB port of the
PanelView Component terminal, you must first install the
Allen-Bradley PanelView USB remote NDIS Network Device
driver on your computer.
The USB RNDIS driver is only supported on Windows XP and
Windows Vista operating systems. It is not supported by the
Windows 2000 operating system.
Install the USB Driver
Follow these steps to install the USB driver on your computer.
1. Go to
http://ab.rockwellautomation.com/Graphic-Terminals/2711C-PanelVie
w-Component-C400-Terminals to download the USB driver.
2. Run the installer, PanelView Component USB Driver.exe.
The installer extracts and runs an Install Shield Wizard.
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Chapter 4 Cable Connections and Communication
3. Click Next when the Welcome dialog box appears.
4. Click Install to begin the installation of the PanelView USB RNDIS
Driver.
The progress indicator shows that the driver is installing.
5. Click Next when the Device Driver Installation Wizard dialog box
appears.
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The drivers install.
Cable Connections and Communication Chapter 4
6. If the Windows Logo Test warning dialog box is displayed, click Continue
Anyway.
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Chapter 4 Cable Connections and Communication
7. Click Finish in the Device Driver Installation Wizard dialog box.
8. Click Finish in the PanelView USB RNDIS Driver dialog box.
The drivers are now installed.
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IMPORTANT
Configure the Terminal for USB Connection
Follow these steps to configure your terminal to be connected through a USB
port to a computer.
1. Connect the USB host port on the computer to the USB device port on
the terminal.
The terminal should be directly connected to a USB port on
the computer. Do not connect through some other device,
such as a USB port on a monitor, keyboard, or laptop
computer docking station.
2. Power-up the terminal.
When the terminal connects to the computer for the first time, the new
USB device (the PanelView Component terminal) is discovered by the
Windows Found New Hardware Wizard that guides you through the
installation.
There are two instances of the driver. There is one for the Boot Loader and
one for the Windows CE Operating System. The USB IP address is always
169.254.254.2.
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Chapter 4 Cable Connections and Communication
3. Choose Install the software automatically and click next.
The wizard searches for the files.
4. If the Windows Logo Test warning dialog box is displayed, click Continue
Anyway.
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Cable Connections and Communication Chapter 4
The software installs.
5. Click Finish in the Completing the Found New Hardware Wizard dialog
box for the boot loader.
6. Click Next when the Found New Hardware Wizard dialog box for the
PanelView USB Remote NDIS Network Device appears.
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Chapter 4 Cable Connections and Communication
7. Choose Install the software automatically and click next.
The wizard searches for the files.
8. If the Windows Logo Test warning dialog box is displayed, click Continue
Anyway.
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Cable Connections and Communication Chapter 4
The software installs.
9. Click Finish in the Completing the Found New Hardware Wizard dialog
box for the PanelView USB Remote NDIS Network Device.
Driver Installation Note for Windows 7 and Windows Vista
1. During the initial installation of the USB RNDIS boot loader driver, you
may see the dialog box reporting an unsuccessful installation, as shown
here.
If so, ignore this dialog box and click Close to continue installing the driver
for Windows.
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Chapter 4 Cable Connections and Communication
2. After the driver installation is complete, you may see a dialog box similar to
the one shown here.
Cycle power to the terminal and reconnect the USB cable.
3. This dialog box appears.
4. Select the Finish installing software (recommended) option to continue
installing the boot loader driver.
5. Installation is complete when this dialog box appears.
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Upgrade Firmware
Stop Button
Chapter
5
Chapter Objectives
Prepare for Firmware Upgrade
This chapter provides topics on how to upgrade firmware in the terminal.
• Prepare for firmware upgrade
• Upgrade firmware using a removable storage device
The firmware upgrade runs an executable script on a removable storage device
such as a USB flash drive or an SD card that copies a firmware image into the
flash memory of the terminal.
Follow these steps before starting a firmware upgrade.
1. Backup applications and library objects from the terminal.
2. Click Stop to unload the currently loaded application.
The stop sign shown when an application is loaded and in Edit/Test/Run
mode.
To stop an application from the terminal, go to the main configuration
screen and reset the terminal and then reboot.
If you have not saved changes to the application, you are prompted to do
so. Once the application is unloaded, the terminal displays the
Configuration screen.
3. Close the web browser connected to the terminal.
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Chapter 5 Upgrade Firmware
TIP
4. Verify the existing firmware revision of the terminal by looking in the
Configuration Screens, and compare to the firmware revision of the file to
make sure you are performing the desired upgrade.
Firmware Installation Using Removable Storage Device
The terminal can install firmware from a removable storage device; either a USB
flash drive or an SD storage card. The firmware consists of an Autorun executable
and firmware images that is downloaded from the PanelView Component
technical support website.
http://ab.rockwellautomation.com/Graphic-Terminals/2711C-PanelView-Co
mponent-Terminals.
The firmware installation starts when the storage device is inserted either while
the terminal is running, or when the terminal is powered on. During the firmware
installation, you can upgrade or downgrade one or more of these firmware
images:
Refer to
view the current firmware version.
• Windows CE Operating System
•Application
• Communication
• Asian font, Chinese or Korean
The terminal has a firmware partition that accommodates one
user-installable Asian font. A Simsun Chinese font is factory-installed.
Firmware images for the Simsun Chinese font and Gulim Korean font can
be downloaded from the technical support website.
View System Information on page 47 for instructions on how to
The currently installed Asian font firmware image is
visible in the list of Configuration Languages on the
Main Screen.
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Upgrade Firmware Chapter 5
IMPORTANT
TIP
TIP
TIP
TIP
ATTENTION: Removing the USB flash drive or SD card, from the
PanelView Component terminal, while a firmware upgrade is in
process, could corrupt the firmware and make the terminal
unusable. Take precautions to prevent the USB flash drive or SD
card from being accidentally disconnected. Also, do not power off
the terminal while a firmware upgrade is in progress, or during the
subsequent boot-up process that follows the firmware upgrade.
ATTENTION: USB hubs can produce unexpected behaviors and as
a result are not recommended.
Some USB flash drives might not be compatible with the
PanelView Component terminal and might not support file
transfers or firmware upgrades. The catalog number,
2711C-RCSD memory card was tested with the PanelView
Component terminal to ensure compatibility.
Only the C600 and C1000 support the SD Storage Card.
The firmware version consists of a major and minor two-digit
number, and a three-digit revision number, separated by a
period (for example, 01.23.456 where 01 is the major, 23 is the
minor, and 456 is the revision). The firmware version for the
terminal is displayed on the System Information screen.
The firmware version information appears in the filename of
the firmware file that is downloaded from the PanelView
Component technical support website, for example,
2711C.FUP.01.23.EXE.
After upgrading your firmware, you should clear your browser
cache.
To clear cache in the Firefox browser, select Tools > Clear
Private Data. Verify the Cache checkbox is checked and click the
Clear Private data button.
To clear cache in the Internet Explorer browser, select Tools >
Internet Options. On the General tab, click the Delete button
under Temporary Internet Files to delete all temporary internet
files, including offline content.
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Chapter 5 Upgrade Firmware
ATTENTION: Changing the firmware will likely change the
behavior of the terminal. Be aware of the firmware versions for the
terminal versus the new firmware that is on the computer, and be
informed of the expected behavior after the new firmware is
installed on the terminal.
Prepare the Storage Device
Follow these steps to prepare the storage device to transfer firmware files.
1. Insert the storage device into a USB host port or an SD card slot that is on
your computer.
2. Open a web browser and access the PanelView Component technical
support website.
3. Locate the new firmware file.
4. Observe the firmware version information that is in the name of the
firmware file and confirm that this is the new, desired firmware.
5. Download the firmware file to a folder on your computer, then open the
file and unpack the contents of the firmware file to an SD card or USB
flash drive root directory.
Install the Firmware from the Storage Device
Follow these steps to transfer firmware files from a storage device.
1. Open the system information screen to see the firmware version
information for the terminal.
Refer to
View System Information on page 47 for instructions on how to
view the current firmware version.
2. Insert the storage device into a USB host port or the SD card slot that is on
your terminal.
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IMPORTANT
3. When prompted to run the Autorun, press Yes or the F1 key.
The splash screen appears and the progress bar indicates a firmware
installation is in process.
Do not remove the SD card or USB flash drive until upgrade OK is displayed.
When the firmware installation is complete and successful, the progress
bar stops with the success code OK.
4. Remove the storage device and reboot the terminal.
5. Open the system information screen to see the firmware version that is
expected after the installation.
Refer to
View System Information on page 47 for instructions on how to
view the current firmware version.
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Chapter 5 Upgrade Firmware
Notes:
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Troubleshoot the System
Chapter
6
Chapter Objectives
View System Information
This chapter provides information on how to isolate and correct common
operating problems with system components.
• View system information
•Alerts
• Troubleshooting
You can view current system information for the connected terminal. You should
provide this information when contacting technical support.
• Operating system version
• Firmware version
•Hardware version number
• Status of the battery
• Total power on time
• Memory used in KBytes
Follow these steps to view the system information on your terminal.
1. Go to the PanelView Explorer Startup window.
2. Click the Terminal Settings link.
3. Click the System Information tab.
4. View the information.
5. Click Apply.
Alerts
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The terminal displays alerts at times during operation. The alert consists of an ID
number and a description. Follow the corrective action to resolve the alert.
Chapter 6 Troubleshoot the System
PanelView Component Terminal Alerts
Category ID Description Corrective Action
Communication 2 Data Access Error for Alias /*S:0 Param2*/,
Controller /*S:0 Param3*/, Address is /*S:0
Check that the communication network cable is
connected.
Param4*/, Communication Flag is /*S:0 Param1*/
If new ladder logic is downloading to the controller,
The terminal is having trouble reading the
external tag at this controller and address.
you could see this message. After the download,
communication should run normally.
Verify you have good communication to the
controller. If a remote device not responding alert
was present, then all external tags being actively
scanned will generate this alert.
Is the address configured in the controller? If so,
make sure all addresses of external tags to this
controller are configured at the controller. If one
address is outside of the range, a block of addresses
might show this condition. If the address is
configured as write only at the controller, this
address cannot be read. Set this external tag as
write only and remove panel devices from your
application that want to display data from this
external tag.
Communication 3 Communication Server Error Contact technical support providing this data.
ID1-/*S:0 Param1*/, ID2-/*S:0 Param2*/, P1-/*S:0
Param3*/
Reboot the terminal.
Communication 4 Communication Server Error Contact technical support providing this data.
ID1-/*S:0 Param1*/, ID2-/*S:0 Param2*/, P1-/*S:0
Param3*/, P2-/*S:0 Param4*/
Reboot the terminal.
Communication 5 Communication Server Error Contact technical support providing this data.
ID1-/*S:0 Param1*/, ID2-/*S:0 Param2*/, P1-/*S:0
Param3*/, P2-/*S:0 Param4*/, P3-/*S:0 Param5*/
Reboot the terminal.
Communication 6 Communication Server Error Contact technical support providing this data.
ID1-/*S:0 Param1*/, ID2-/*S:0 Param2*/, P1-/*S:0
Param3*/, P2-/*S:0 Param4*/, P3-/*S:0 Param5*/,
P4-/*S:0 Param6*/
Reboot the terminal.
Communication 7 Communication Server Error Contact technical support providing this data.
ID1-/*S:0 Param1*/, ID2-/*S:0 Param2*/, P1-/*S:0
Param3*/, P2-/*S:0 Param4*/, P3-/*S:0 Param5*/,
P4-/*S:0 Param6*/, P5-/*S:0 Param7*/
Reboot the terminal.
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PanelView Component Terminal Alerts
Category ID Description Corrective Action
Communication 8 Communication Server Error Contact technical support providing this data.
ID1-/*S:0 Param1*/, ID2-/*S:0 Param2*/, P1-/*S:0
Param3*/, P2-/*S:0 Param4*/, P3-/*S:0 Param5*/,
P4-/*S:0 Param6*/, P5-/*S:0 Param7*/, P6-/*S:0
Param8*/
Reboot the terminal.
Communication 9 Communication Server Error Contact technical support providing this data.
ID1-/*S:0 Param1*/, ID2-/*S:0 Param2*/
Reboot the terminal.
Communication 10 Write Error for Alias /*S:0 Param2*/, Controller
/*S:0 Param3*/, Address is /*S:0 Param4*/,
Verify you have good communication to the
controller.
Communication Flag is /*S:0 Param1*/
Verify that the communication network cable is
The terminal is having trouble writing the external
connected.
tag at this controller and address.
If new ladder logic is downloading to the controller,
you could see this message. After the download,
communication should run normally.
Communication 11 Read Error for Alias /*S:0 Param2*/, Controller
/*S:0 Param3*/, Address is /*S:0 Param4*/,
Communication Flag is /*S:0 Param1*/
The terminal is having trouble reading the
external tag at this controller and address.
If a remote device not responding alert is present,
then all external tags being written to will generate
this alert.
Is the address configured in the controller? If the
address is configured as read only at the controller,
this address can not be written to. Set this external
tag as read and remove panel devices from your
application that can write data to this external tag.
Verify you have good communication to the
controller.
Verify that the communication network cable is
connected.
If new ladder logic is downloading to the controller,
you could see this message. After the download,
communication should run normally.
If a remote device not responding alert was present,
then all external tags being read from will generate
this alert.
Is the address configured in the controller? If the
address is configured as write only at the controller,
this address can not be read from. Set this external
tag as write and remove panel devices from your
application that can read data from this external
tag.
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Chapter 6 Troubleshoot the System
PanelView Component Terminal Alerts
Category ID Description Corrective Action
Communication 27 Remote Device /*S:0 Param1*/ is Not
Verify all network connections are correct.
Responding
Verify that the communication network cable is
connected.
If new ladder logic is downloading to the controller,
you could see this message. After the download,
communication should run normally.
Verify that the network address of the controller
matches the terminal controller address configured
in the Communication tab.
In the Communication tab, verify that the protocol
specifications are correct, such as communication
rate, data bits, stop bits. These are all protocol
specific.
Communication 28 Invalid Data Address /*S:0 Param1*/ This is not syntactically a valid address.
Communication 30 Bad address in block /*S:0 Param1*/ to /*S:0
Param2*/ on device /*S:0 Param3*/
This can occur when a write only address for a
controller has been set for read/write in the external
tag of the terminal. Param1 to Param2 specifies the
address block having the issue. Somewhere within
the range is where the write only address is defined
in a PanelView external tag. Set the external tag to
write.
Recipe 1001 Recipe upload started. This message is for informational purposes. No
corrective action needed.
Recipe 1002 Recipe save failed. Cause: Recipe in Table has not
been modified.
Make sure that the recipe table is modified before
the save operation is done.
Recipe 1003 Recipe save had errors. This message is for informational purposes. No
corrective action needed.
Recipe 1004 Recipe save completed successfully. This message is for informational purposes. No
corrective action needed.
Recipe 1005 Recipe download failed. Cause: Operation
cancelled.
This message is for informational purposes. No
corrective action needed.
Recipe 1006 Recipe download started. This message is for informational purposes. No
corrective action needed.
Recipe 1007 Recipe download completed with errors. This message is for informational purposes. No
corrective action needed.
Recipe 1008 Recipe download completed successfully. This message is for informational purposes. No
corrective action needed.
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PanelView Component Terminal Alerts
Category ID Description Corrective Action
Recipe 1009 Recipe Download failed. Cause: Unable to write
Check for:
to /*S:0 Param1*/.
Communication errors.
Bad data point specification.
The ingredient value written is outside the Low EU
and High EU limits of the numeric data point
assigned. (These are optional OPC defined
properties representing data point minimum and
maximum values). The ingredient value could not be
converted to the type of the data point assigned.
Recipe 1010 Recipe upload completed with errors. This message is for informational purposes. No
corrective action needed.
Recipe 1011 Recipe upload completed successfully. This message is for informational purposes. No
corrective action needed.
Recipe 1012 Recipe restore failed. Cause: Operation
cancelled.
Recipe 1013 The status data point for Recipe /*S:0 Param1*/
operation could not be written to. Data Point=
/*S:0 Param2*/
Recipe 1014 Recipe download failed. Cause: The value /*S:0
Param1*/ is less than the minimum value /*S:0
Param2*/ allowed for ingredient /*S:0 Param3*/
Recipe 1015 Recipe /*S:0 Param1*/ failed. Cause: No Selector
on display.
Recipe 1016 Recipe /*S:0 Param1*/ failed. Cause: No DataSet
Selector on display.
Recipe 1017 Recipe /*S:0 Param1*/ failed. Cause: No Table on
display.
Recipe 1018 Recipe /*S:0 Param1*/ operation was not started
because the system is currently busy performing
another Recipe operation.
This message is for informational purposes. No
corrective action needed.
Check for:
Communication errors
Bad status data point specification
The status value written is outside the Low EU and
High EU limits of the numeric data point assigned.
(These are optional OPC defined properties
representing data point minimum and maximum
values). The status value could not be converted to
the type of the data point assigned
Correct the dataset value.
Add a recipe selector device to the screen.
Add a dataset selector device to the screen.
Add a Recipe Table Panel device to the Screen.
Wait for a recipe operation to complete before
starting the next recipe operation.
Recipe 1019 Recipe /*S:0 Param1*/ failed. Cause: No recipe
selected in Selector.
Recipe 1020 Recipe /*S:0 Param1*/ failed. Cause: Data type
of data point /*S:0 Param2*/ is incompatible with
ingredient type of ingredient /*S:0 Param3*/.
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Select recipe and try again.
Change the type of the ingredient to match the type
of the data point, or select a different data point
which matches the type of the ingredient.
Chapter 6 Troubleshoot the System
PanelView Component Terminal Alerts
Category ID Description Corrective Action
Recipe 1021 Recipe /*S:0 Param1*/ failed. Cause: Unable to
read from /*S:0 Param2*/
Recipe 1022 Recipe /*S:0 Param1*/ failed. Cause: Unable to
read from Tag.
Check the communication settings, and data point
specification.
Check the communication settings, and data point
specification.
Recipe 1023 Recipe download failed. Cause: The value /*S:0
Correct the dataset value.
Param1*/ is greater than the maximum value
/*S:0 Param2*/ allowed for ingredient /*S:0
Param3*/
Recipe 1024 Recipe /*S:0 Param1*/ failed. Cause: Table does
not contain a recipe.
Recipe 1025 Recipe /*S:0 Param1*/ of recipe /*S:0
Param2*/failed. Cause: · Recipe file not
accessible.
Restore the recipe in the table before doing a save
operation.
Try to reload the application to see if the recipe is
still there, or restore from a .cha file from your
computer or SD card.
Recipe 1026 Recipe Upload Failed. This message is for informational purposes. No
corrective action needed.
Recipe 1027 Recipe operation in progress. This message is for informational purposes. No
corrective action needed.
Alert 2000 Loading. This message is for informational purposes. No
corrective action needed.
Alert 2001 Unloading. This message is for informational purposes. No
corrective action needed.
Alert 2002 Terminal is starting up... This message is for informational purposes. No
corrective action needed.
Alert 2003 Application is currently being edited, user input is
disabled.
Put the application into Test or Run mode to enable
user input.
Alert 2004 Copying file... This message is for informational purposes. No
corrective action needed.
Alert 2005 Deleting file... This message is for informational purposes. No
corrective action needed.
Alert 2006 Operation failed. This message is for informational purposes. No
corrective action needed.
Alert 2007 Operation succeeded. This message is for informational purposes. No
corrective action needed.
Alert 2008 Cannot run application. Application version
incompatible.
Alert 2009 Cannot run application. Communication
connection not supported.
Edit, validate, and then save the application with
this version and try again.
Terminal does not support the communication
connection configured in this application. Edit the
application and configure communication for the
supported connection type.
Alert 2010 This application is not validated. Are you sure you
want to run a non-validated application?
If you do not want to run the invalid application,
cancel the operation, then edit and validate the
application. Correct all validation errors, save the
application, and try again.
Alert 2011 Cannot run a modified application. Save the application and try again.
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Troubleshoot the System Chapter 6
PanelView Component Terminal Alerts
Category ID Description Corrective Action
Alert 2012 Application has been modified. Continue without
saving?
Edit the application and save prior to performing this
operation, otherwise changes to the application may
be lost.
Alert 2013 Currently loaded application has been modified.
All changes will be lost by running this
application. Continue?
Alert 2014 Application was designed for a different terminal
type and may not appear or operate as intended.
Edit the application and save prior to performing this
operation, otherwise changes to the application may
be lost.
Edit the application on the terminal type that it is
intended for.
Continue?
Alert 2015 Application will be unloaded and deleted.
Click Yes to continue with operation.
Continue?
Alert 2016 Confirm deletion? Click Yes to delete the file.
Alert 2017 Confirm restart? Press Yes to restart the terminal.
Alert 2018 File already exists. Overwrite? If you do not want to overwrite the file, cancel the
operation and rename the file before performing this
operation.
Alert 2019 Cannot copy over loaded application. Unload
Click OK to unload and overwrite the application.
application and continue with overwrite?
Alert 2020 Cannot copy over loaded application. Unload application and try again.
Alert 2021 Insufficient space to complete file copy. Remove files to free space from the destination and
try again.
Alert 2022 Source and destination cannot be the same. Verify the source and destination are not the same
and retry.
Alert 2023 Application has been left in edit or test mode. Reconnect the designer or press OK to proceed to
the configuration screens.
Alert 2024 File not found.
Recipe 2025 Copy failed. Only existing recipe files can be
updated.
Create the recipe through the designer or rename
this recipe to the existing recipe name and try again.
Recipe 2026 Copy failed. Invalid recipe file. The imported recipe must have the same number of
ingredients and data sets as the existing recipe it is
replacing.
Alarm 2027 Alarm logs can only be copied from a loaded
application.
Alert 2028 Files can only be copied to a secured application
while editing the application.
Alert 2029 Files can only be copied from a secured
application while editing the application.
Load the application into Edit, Test, or Run mode and
retry.
The application has been secured with design
rights. Load the application into Edit mode and retry.
The application has been secured with design
rights. Load the application into Edit mode and retry.
Alert 2030 Cannot delete a loaded application. Unload application and try again.
Alert 2031 Files can only be deleted from a secured
application while editing the application.
The application has been secured with design
rights. Load the application into Edit mode and retry.
Alert 2032 Return to out of box condition? Press Yes to reboot the terminal and return to the
out of box condition.
Alert 2033 Source file does not exist. Make sure the source file exists and retry.
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Chapter 6 Troubleshoot the System
PanelView Component Terminal Alerts
Category ID Description Corrective Action
Alert 2034 Destination folder does not exist. Make sure the destination location exists and retry.
Alert 2035 Insufficient disk space. Please free disk space and
try again.
Alert 2036 This application is not validated. Are you sure you
want to run a non-validated application?
Remove files to free space by pressing the Delete
File button on the File Transfer tab.
Press Yes to continue running the invalid
application, or No to proceed to the configuration
screens. Then, edit and validate the application.
Correct all validation errors, save the application,
and try again.
Alert 2038 Cannot change password because password has
been marked as unmodifiable.
Edit the application and go to the Security tab.
Check the Modifiable? box associated with the
username and password.
Alert 2039 Cannot change password because no user is
logged onto the terminal.
Alert 2040 Old password does not match the password for
the current user.
Log on as one of the users defined in the application
and retry.
Enter the current user’s password for the Old
Password.
Alert 2041 Cannot reset password, this is an unknown user. Log on as one of the users defined in the application
and retry.
Alert 2042 Cannot change password, new and confirm
passwords don't match.
Verify the new password matches the confirmed
password and retry.
Alert 2043 Access Denied The username/password is either incorrect or the
user does not have the access right for the
associated screen.
Alert 2044 Cannot run application while in Safe mode. Reboot the terminal to exit Safe mode and retry.
Alert 2045 Cannot run applications from external storage. Copy or save to internal storage and try again.
Alert 2046 Passwords cannot be modified while in test
mode.
The change password and reset password devices
are only enabled while in Run mode.
Alert 2047 File is read-only. Continue? Choosing to continue will overwrite the read only
file.
Alert 2048 Application has been modified. Continue? Edit the application and save prior to performing this
operation, otherwise changes to the application may
be lost.
Alert 2050 The value is not within the minimum and
maximum range.
Enter a value within the allowable range. If you do
not know the range Edit the application to
determine the allowable range for the device.
Alert 2051 Allow Autorun? Press No to disallow Autorun.
Alert 2052 Application has been modified. Allow Autorun? Press No to disallow Autorun. Edit the application
and save prior to performing this operation,
otherwise changes to the application may be lost.
Alert 2053 Screen switching controlled by external source. Screen navigation devices are disabled if the screen
has been changed to via controller.
Alert 2054 Cannot reset the terminal in Safe mode. Terminal reboot is disabled on the emulator. Select
Flash>Save and then select File>Reset>Hard to
reboot the emulator.
Alert 2055 Image exceeds maximum resolution of 800x800. Open file in image editor and reduce the resolution.
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PanelView Component Terminal Alerts
Category ID Description Corrective Action
Alert 2056 Cannot copy recipe to a loaded application. Please unload application and try again.
Alert 2057 Terminal is running low on application memory
(<Available_Virtual_Memory>bytes).
Alert 2058 Failed setting property: /*S:0 Param1*/::/*S:0
Param2*/, value = /*S:0 Param3*/
Alert 2059 Failed setting property (/*S:0 Param1*/): /*S:0
Param2*/::/*S:0 Param3*/, value = /*S:0
Param4*/
Alert 2060 Terminal is running low on RAM
(<Available_RAM>bytes).
Alert 2061 Out of memory: Terminal cannot continue to run
and will be reset.
Please reset the terminal or this may lead to fatal
error.
Verify the range of the numeric display that uses the
external tag as its write tag is within the range of a
tag (validation should provide a warning if the range
of the tag is greater than the range of a numeric
entry). Make sure that the values of the state based
objects that write to an external tag are within the
range of the tag. Make sure that the value that
written to an external tag matches the tag type (for
example, do not write a non-numeric string into a
numeric tag).
Verify the range of the numeric display that uses the
external tag as its write tag is within the range of a
tag (validation should provide a warning if the range
of the tag is greater than the range of a numeric
entry). Make sure that the values of the state based
objects that write to an external tag are within the
range of the tag. Make sure that the value that
written to an external tag matches the tag type (for
example, do not write a non-numeric string into a
numeric tag).
Please reset the terminal or this may lead to fatal
error.
This is a out of memory critical message. Dismissing
this dialog causes the terminal to reset.
After the terminal resets, try to edit an application
and reduce its size by removing some objects, for
example, user controls, screens, tags, or alarms.
Alert 2055*Cannot copy recipe to a loaded application. Please unload application and try again.
Alert 3001 Available memory is too low to run the
application.
Multilanguage 8193 Language switch ignored. Application was not
configured with new language. An attempt was
made to switch to a language that is not
Please try to release some memory or this may lead
to fatal error.
Either add the specified language and associated
strings or remove the unconfigured language
selection.
configured for this application.
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Chapter 6 Troubleshoot the System
Hardware
Version
Boot Loader
Version
Firmware
Version
Progress Bar
Status or Error
Code
State
Message
Troubleshooting
If your terminal does not start up correctly, check for adequate power, observe the
splash screen state message and status code, indicator states, or an application that
is not running during powerup.
Determine what changed since the last time the terminal ran normally and decide
if the change can be reversed.
Check for Adequate Power
A terminal that does not receive adequate power could cause unpredictable
behavior. Verify the power requirements in the Specifications table.
Observe Splash Screen
Various actions and status conditions of the terminal are reported on the splash
screen, including version information about the hardware and firmware.
These tables describe the state messages and the status or error codes that appear
on the splash screen.
Power-on Self-test (POST) Failures
Message State Code
POST Failed RAM Fatal 6C
POST Stuck Key Fatal 31
POST Stuck Touch Fatal 3A
Firmware Installation and Loading
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Message State Code
Load Firmware Image into RAM Update 1E
Write Firmware Image into Flash Update A5
Complete and Successful Firmware Installation Update OK
Troubleshoot the System Chapter 6
Firmware Installation and Loading
Message State Code
Firmware Image Validation (CRC/Format) Failure Fatal 1E
Firmware Image Compatibility Failure Fatal 1F
Firmware Write to Flash error Fatal A5
Firmware Read-After-Write Verify Fatal D2
Invalid or missing Firmware Image Fatal 0A
Other Commonly Observed Status Codes
Message State Code
Boot Loader connects to PC via USB Device AutoTest 0A
Boot Loader loads Firmware Image into RAM AutoTest E6
Boot Loader jumps to Operating System AutoTest FF
Operating System start up Boot G0
Operating System Initialize Init I1…J0
Application Registration and Initialize Init N1…N3
Application Load and Execute Load N4…N6
POST errors are fatal and most likely due to failed hardware. A fatal error during
firmware installation and loading is most likely recoverable by installing the
appropriate firmware.
Interpret the Status Indicators at Startup
The C400 terminal has a Power indicator on the front of the unit to identify the
system status. The table shows system indicator status.
System Status LED Indicator
LED Indicator Description
Green System is running and display is switched on.
Red System is running and display is in screen saver mode.
The C400, C600 and C1000 terminals have indicators on the back of the unit to
isolate operating problems.
• Comm indicator for communication
• Fault indicator for hardware faults
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Chapter 6 Troubleshoot the System
IMPORTANT
At startup, the Fault indicator is off, except for a few brief flashes, and the Comm
indicator is on. If the indicators remain off, check the power cable. After a
successful startup, both indicators are off and controlled by the application
running on the terminal.
The table shows indicator states if the terminal stops during startup.
Fault Indicator States During Startup
Returning to the Out-of-box Condition
Fault (Red)
Indicator
State
Potentially recoverable errors
Blinking Off Last firmware download
Blinking Blinking EBC boot loader firmware
Blinking On Windows CE OS firmware
Nonrecoverable or fatal errors
On Off Fatal hardware error. Replace the terminal.
On Blinking Fatal display hardware
Comm
(Green)
Indicator
State
Description Recommended Action
Reload the firmware.
failed.
Reload the firmware.
failed or is missing.
Reload the firmware.
failed or is missing.
Replace the terminal.
error.
You may want to return a terminal to the out-of-box condition to refresh the
terminal or to recover from severe application misbehavior. There is a special
maintenance action that permits you to perform a complete reset and return to
the out-of-box condition for the terminal.
Returning a terminal to an out-of-box condition does not affect the terminal
firmware version or the installed font image.
Follow these steps to return your terminal to the out-of-box condition.
1. Connect an external USB keyboard to the terminal and hold the Ctrl and
Shift keys simultaneously, while starting up the terminal.
A dialog box appears with the prompt:
Return to Out of Box Condition?
Keyboards initialize at different times. If the terminal boots
normally to the configuration screen or the selected startup
application, the keyboard press was not recognized.
Restart the terminal and wait until the boot screen displays the
INIT code N1, then press and hold the Ctrl and Shift keys until
the dialog box appears.
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Troubleshoot the System Chapter 6
IMPORTANT
IMPORTANT
2. Press Yes or F1 to return to the out-of-box condition, or press No or F2 to
cancel.
If you choose to return to the out-of-box condition, the terminal resets.
On the subsequent boot, the file system is formatted and removes the
contents including applications, logs, recipes, user-installed fonts, objects,
and graphics. Most terminal configuration parameters are returned to
their default values.
Returning to the out-of-box condition does not change the
current firmware on your terminal. If you upgraded the firmware
on your terminal, the upgraded firmware version remains
unaffected. Refer to page 76
for details on what is included in a
firmware upgrade.
If you set the terminal security and forgot your password, you
can use this procedure to restore your terminal. Remember, it
will remove all applications, logs, recipes, user-installed font
files, objects, and graphics.
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Chapter 6 Troubleshoot the System
Notes:
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General Specifications
Appendix
Specifications
PanelView Component - 2711C-F2M, 2711C-K2M, 2711C-T3M, 2711C-K3M,
2711C-T4T, 2711C-T6M, 2711C-T6C, 2711C-T6T, 2711C-T10C
Attribute Value
Display type
C200
C300
C400
C600
C1000
Monochrome transflective STN passive matrix
Monochrome transflective FSTN passive matrix
Color transmissive TFT active matrix LCD
Monochrome transmissive FSTN passive matrix or
Color transmissive CSTN passive matrix or
Color transmissive TFT active matrix LCD
Color transmissive TFT active matrix LCD
A
Display size
C200
C300
C400
C600
C1000
Display area
C200
C300
C400
C600
C1000
Resolution (pixels)
C200
C300
C400
C600
C1000
Backlight
C200
C300
C600 and C1000
C400 and C600 (2711C-T6T)
Operator input
C200
C300
C400
C600 and C1000
2 in.
3 in.
4 in.
5.7 in.
10.4 in.
49 x 14 mm (1.93 x 0.55 in.)
67 x 33 mm (2.64 x 1.30 in.)
95.04 x 53.856 mm (3.742 x 2.12 in.)
115 x 86 mm (4.53 x 3.39 in.)
211 x 158 mm (8.31 x 6.22 in.)
122 x 32
128 x 64
480 x 272
320 x 240
640 x 480
50,000 hours life, min., backlight not replaceable
Yellow/Green status indicator
White status indicator
CCFL
40,000 hours life, min., backlight not replaceable
White LED
Function keys or combination function keys and numeric
keypad
Analog touch or combination function keys and numeric
keypad
Analog touch and function keys
Analog touch
Publication 2711C-UM001I-EN-P - July 2014 95
Appendix A Specifications
PanelView Component - 2711C-F2M, 2711C-K2M, 2711C-T3M, 2711C-K3M,
2711C-T4T, 2711C-T6M, 2711C-T6C, 2711C-T6T, 2711C-T10C
Attribute Value
Memory card
C200, C300, and C400
C600 and C1000
USB port
USB port and Secure digital (SD) card
Programming port USB device port
Battery life 5 years min at 25 °C (77 °F)
Real-time clock
C200 and C300
C400, C600, and C1000
No battery backup
Battery backup
Input voltage range 18…30V DC (24V DC nom)
Power consumption, max
C200 and C300
C400
C600
C1000
5 W (0.21 A at 24V DC)
7 W (0.28 A at 24V DC)
10 W (0.42 A at 24V DC)
18 W (0.75 A at 24V DC)
Weight, approx.
C200 function key
C200 keypad, C300 keypad
C300 touch
C400 touch
C600 touch
C1000 touch
0.19 kg (0.40 lb)
0.30 kg (0.65 lb)
0.20 kg (0.43 lb)
0.347 kg (0.76 lb)
0.68 kg (1.48 lb)
1.57 kg (3.41 lb)
Dimensions (HxWxD), approx.
C200 function key
C300 touch
C200 keypad, C300 keypad
C400 touch
C600 touch
C1000 touch
80 x 116 x 54 mm (3.15 x 4.54 x 2.13 in.)
80 x 116 x 57 mm (3.15 x 4.54 x 2.23 in.)
119 x 139 x 55 mm (4.69 x 5.47 x 2.15 in.)
113 x 138 x 43 mm (4.45 x 5.43 x 1.69 in.)
154 x 209 x 57 mm (6.0 x 8.23 x 2.25 in.)
250 x 308 x 54 mm (9.84 x 12.13 x 2.13 in.)
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Environmental
Specifications Appendix A
Attribute Value
Temperature, operating 0…50 °C (32…122 °F)
Temperature, nonoperating -25…70 °C (13…158 °F)
Heat dissipation
C200 and C300
C400
C600
C1000
Relative humidity 0…95% noncondensing
Shock, operating 15 g at 11 ms
Shock, nonoperating 30 g at 11 ms
Vibration 2 g at 10…500 Hz
Enclosure type ratings NEMA/UL Type 4X (indoor) 12, 13, and IEC IP54, IP65
16 BTU/hr
24 BTU/hr
32 BTU/hr
58 BTU/hr
2711C-T6M, 2711C-T6C Series B only: NEMA/UL Type 12,
13, and IEC IP54
Certifications
Certifications (when
product is marked)
c-UL-us UL Listed Industrial Control Equipment, certified for US and
CE European Union 2004/108/EC EMC Directive, compliant with:
EAC Russian Customs Union TR CU 020/2011 EMC Technical
RCM Australian Radiocommunications Act, compliant with:
KC Korean Registration of Broadcasting and Communications
(1)
See the Product Certification link at http://ab.com for Declarations of Conformity, Certificates, and other
certification details.
Value
(1)
Canada. See UL File E113724.
For 2711C-T4T only
UL Listed for Class I, Division 2 Group A,B,C,D Hazardous
Locations, certified for U.S. and Canada. See UL File E10314.
EN 61000-6-2; Industrial Immunity
EN 61000-6-4; Industrial Emissions
Regulation
AS/NZS CISPR 11; Industrial Emissions
Equipment, compliant with:
Article 58-2 of Radio Waves Act, Clause 3
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Appendix A Specifications
Notes:
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Adding Font Files
IMPORTANT
TIP
Appendix
B
Available Fonts
Set up Fonts for PanelView Component DesignStation 2.0
These fonts reside on the terminal in the firmware image.
• Arial
• Courier New
• Ta h o m a
• Asian Font (Simsun - Simplified Chinese)
You can change the Asian Font firmware image from Chinese to Korean, or
Korean to Chinese, by using the firmware upgrade method described in Chapter
5. The Arial, Courier and Tahoma fonts cannot be altered.
Additional Windows CE licensed fonts can be added to the terminal. Windows
CE licensed fonts can be downloaded from the PanelView Component Tech
Support website. No other fonts are licensed for use on the terminal.
Ensure that you install a .NET framework before setting up fonts.
Copy the fonts files to this folder c:\Program Files\Allen-Bradley\PanelView
Component DesignStation\Fonts. Launch PVcDesignStation 2.0 to finish
setting up the fonts.
Import a Font File
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You can import a Microsoft Windows CE font to your terminal. Other font files
are not supported.
During the import, the font file is transferred from a USB Flash Drive or SD card
to the internal storage of the terminal. The transfer operation communicates with
the terminal to transfer the file.
You can use the imported font in any application on the terminal.
Follow these steps to add a font to the terminal.
1. Open the PanelView Explorer Startup window.
Additional fonts can not be imported into PanelView
Component DesignStation 3.0. Only the existing system fonts
can be used.
Fonts cannot be exported for copyright reasons.
Appendix B Adding Font Files
2. Click File Transfer.
3. Click New Transfer.
4. Select the source location of the Font file, typically My Computer, and
click Next.
5. Select Font as the file type and click Next.
6. Click Browse … to locate and select the Font file, then click Open.
7. Select Internal Storage as the destination for the font file and click
Tr a n s f e r .
8. Observe the informational message for Transferring File.
9. The terminal should be rebooted to load the added font and make it
available to the design environment.
Remove a Font File
ATTENTION: If importing a font to the emulator internal storage,
you need to Flash Save for it to be permanently stored in the
emulator. Otherwise, it will be lost once you shut down. To save to
internal storage, select Flash and then Save from the Emulator
main window menu.
A font that was added to the terminal and is no longer used can be removed.
Follow these steps to remove a font from the terminal.
1. Open the PanelView Explorer Startup window.
2. Click File Transfer.
3. Click Delete File.
4. Select the source location of the Font file, typically Internal Storage, and
click Next.
5. Select Font as the file type and click Next.
Observe the list of all Font files that have been added to the Terminal.
6. Select the Font file that you want to delete and click Delete.
7. Observe the Confirmation message for the selected Font file and click OK.
8. Observe the informational message Deleting File.
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