Ricoh Y406, Y407 Field Service Manual
Interactive Whiteboard Options
Machine Code:Y406, Y407
Field Service Manual
December, 2015
Symbols, Abbreviations and Trademarks
Symbols, Abbreviations
This manual uses several symbols and abbreviations. The meaning of those symbols and abbreviations
are as follows:
Screw
Shoulder screw
Black screw (TCRU)
Connector
FFC (Flat Film Connector)
Harness clamp
Clip
E-ring
C-ring
Timing belt
Spring
SEF Short Edge Feed
LEF Long Edge Feed
[A] Short Edge Feed (SEF)
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[B] Long Edge Feed (LEF)
Trademarks
Intel and Core are trademarks of Intel Corporation in the U.S. and / or other countries.
Google Chrome and Android are trademarks of Google Inc.
iOS® is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the United
States and certain other countries.
iPhone, iPad, Mac OS, and Safari are trademarks or registered trademarks of Apple Inc., in the United
States and other countries.
Firefox is a registered trademark of the Mozilla Foundation.
Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be
trademarks of their respective owners.
DisplayPort and VESA are registered trademarks of Video Electronics Standards Association in the U.S.
and/or other jurisdictions.
VGA is a trademark of International Business Machines Corporation in the United States, other
countries, or both.
Crestron and RoomView are trademarks or registered trademarks of Crestron Electronics, Inc.
Microsoft, Windows, Internet Explorer, Excel, and PowerPoint are either registered trademarks or
trademarks of Microsoft Corporation in the United States and / or other countries.
The proper name of Internet Explorer 8 is Windows® Internet Explorer® 8.
The proper names of the Windows operating systems are as follows:
• The product names of Windows 7 are as follows:
Microsoft® Windows® 7 Home Premium
Microsoft® Windows® 7 Professional
Microsoft® Windows® 7 Ultimate
Microsoft® Windows® 7 Enterprise
• The product names of Windows 8 are as follows:
Microsoft® Windows® 8
Microsoft® Windows® 8 Pro
Microsoft® Windows® 8 Enterprise
• The product names of Windows 8.1 are as follows:
Microsoft® Windows® 8.1
Microsoft® Windows® 8.1 Pro
Microsoft® Windows® 8.1 Enterprise
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Microsoft product screen shots reprinted with permission from Microsoft Corporation.
Other product names are the trademarks or registered trademarks of each company.
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TABLE OF CONTENTS
Symbols, Abbreviations and Trademarks.........................................................................................................1
Symbols, Abbreviations................................................................................................................................. 1
Trademarks..................................................................................................................................................... 2
1. Product Information
Product Overview............................................................................................................................................... 7
Controller........................................................................................................................................................ 7
Controller Box........................................................................................................................................7
Capture Box...........................................................................................................................................8
Pen Sensor Kit................................................................................................................................................. 9
Pen Sensor..............................................................................................................................................9
Electronic Pen.........................................................................................................................................9
Points Changed from the Previous Model (Controller Not Mounted)......................................................... 10
Differences from When the D6500 is Used Alone................................................................................... 10
Machine Codes and Peripherals Configuration............................................................................................11
Product List....................................................................................................................................................11
Main Unit............................................................................................................................................. 11
Option..................................................................................................................................................11
2. Installation
Installation Requirements................................................................................................................................. 13
Main Unit Installation.......................................................................................................................................14
3. Replacement and Adjustment
Special Tools.................................................................................................................................................... 15
Controller.......................................................................................................................................................... 16
Controller Box.............................................................................................................................................. 16
SSD............................................................................................................................................................... 17
Reconfiguring the Language Settings................................................................................................ 19
Capture Box................................................................................................................................................. 22
Capture Board............................................................................................................................................. 23
Pen Sensor Kit...................................................................................................................................................26
Receiving Module........................................................................................................................................26
USB Cable....................................................................................................................................................26
4. System Maintenance
System Update................................................................................................................................................. 29
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System Update Procedure...........................................................................................................................29
Export/Import of Application Settings............................................................................................................30
Items Subject to Export/Import...................................................................................................................30
File Type........................................................................................................................................................31
Export Procedure......................................................................................................................................... 31
Import Procedure......................................................................................................................................... 33
Breaking the SSD............................................................................................................................................. 36
Service Mode................................................................................................................................................... 39
Service Mode...............................................................................................................................................39
Points Changed on the Service Settings Menu................................................................................. 39
Outline..................................................................................................................................................40
How to Enter the Service Mode.........................................................................................................40
Device Manager..........................................................................................................................................42
Display Color Patterns................................................................................................................................. 43
Display Touch Keyboard.............................................................................................................................44
Simple CAN Bus.......................................................................................................................................... 44
Initialize Administrator Password................................................................................................................45
Windows Activation.................................................................................................................................... 46
License Activation via the Internet......................................................................................................46
License Activation by Phone...............................................................................................................47
5. Troubleshooting
Error Messages................................................................................................................................................ 51
Error Messages during the System Startup................................................................................................51
Error Messages Related to Drawing Strokes.............................................................................................52
Error Messages Related to Sharing the Screen.........................................................................................53
Error Messages When Saving a PDF File.................................................................................................. 54
Error Messages Related to Configuration..................................................................................................58
Error Messages Related to Web Pages.....................................................................................................60
Error Messages When Using the Device as a Monitor............................................................................ 61
Error Messages Related to File Reading....................................................................................................62
Error Messages Related to Remote Whiteboard Sharing........................................................................ 65
Error Messages Related to Network.......................................................................................................... 67
Error Messages Related to RICOH e-Sharing Box................................................................................... 69
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Error Messages Related to Remote Desktop Software............................................................................. 71
Other Error Messages................................................................................................................................. 73
Error Messages for iPad Application......................................................................................................... 77
Troubleshooting................................................................................................................................................78
Defects in the Display Manual Operation Buttons....................................................................................78
Defects in the Display.................................................................................................................................. 78
Defects in the Capture Board......................................................................................................................78
Defects in the Electronic Pen....................................................................................................................... 79
If the System Cannot Start Up......................................................................................................................... 81
IWB Network Environment Check Tool..........................................................................................................82
Outline.......................................................................................................................................................... 82
Diagnostic Content...................................................................................................................................... 82
How to Use the Tool.................................................................................................................................... 83
Beforehand.......................................................................................................................................... 83
Operation on the Server Side............................................................................................................ 83
Operation on the Client Side............................................................................................................. 86
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1. Product Information
Product Overview
Controller
Controller Box
No. Name
1 WiFi antenna
2 RS232C
3 Ethernet (10/100/1000 Mbps)
4 POWER indicator
5 HDMI
6 RESET button
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1. Product Information
No. Name
7 HDD indicator
8 Audio output (line)
9 Audio output (mic)
10 USB2.0
11 USB3.0
12 Power button
13 2.5” SATA HDD tray
Capture Box
No. Name
1 HDMI input
2 Display Port input
3 VGA input
4 USB3.0 output cable
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Pen Sensor Kit
Pen Sensor
No. Name
1 Receiving module
2 Receiving module bracket
Product Overview
3 USB cable
Electronic Pen
No. Name
1 Pen nib
2 Battery cover
3 Power indicator
4 Pen bottom
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1. Product Information
Points Changed from the Previous Model (Controller Not Mounted)
Differences from When the D6500 is Used Alone
• When the controller is mounted, the network settings on the main unit (remote settings of the OSD
menu) cannot be used.
If the controller box is mounted, the control setting is automatically from RS-232C; therefore,
control via LAN is disabled (the LAN port on the main unit cannot be used.)
• Touch-panel operation of a computer through the USB cable is disabled.
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Machine Codes and Peripherals Configuration
Machine Codes and Peripherals Configuration
Product List
Main Unit
Brand name Product code
Ricoh Interactive Whiteboard D6500 North America/Latin America: Y302-17
Europe/Asia: Y302-27
Ricoh Interactive Whiteboard D8400 North America/Latin America: Y303-17
Europe/Asia: Y303-27
Option
Brand name Product code
Ricoh Interactive Whiteboard Stand Type 3 Y408-17, 18
Ricoh Interactive Whiteboard Controller
Type 1
Ricoh Interactive Whiteboard Controller
Custom-build Type 1 for Windows
Ricoh Interactive Whiteboard Pen Sensor Kit
Type 2
Ricoh Interactive Whiteboard Remote License
Type 1
North America/Latin America: Y406-17
Europe/Asia: Y406-27
North America/Latin America: Y406-67
Europe/Asia: Y406-57
Y407-17
Y401-17
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1. Product Information
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2. Installation
Installation Requirements
See the installation procedures in the service manual for the main unit for details (Main).
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2. Installation
Main Unit Installation
See the installation procedures in the service manual for the main unit for details (Main).
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3. Replacement and Adjustment
Special Tools
The following tools are required.
No. Item Note
1 USB flash drive For system update
2 Nutdriver For replacing the capture box
3 Phillips screwdriver No. 0 For replacing the SSD
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3. Replacement and Adjustment
Controller
• Turn OFF the main power switch before disassembly.
Controller Box
• This part can be removed without removing the optional stand.
1. USB cable [A] and RS-232C cable [B].
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• RS-232C cable is only for D6500.
2. Controller box [A] ( x2).
Controller
• When installing the new controller box, be sure to perform Windows activation (p.46) in Service
mode.
SSD
• If the SSD is replaced, the system language will be automatically changed to Japanese. See
"Reconfiguring the Language Settings" (p.19).
• When you will replace the SSD and must return the settings to their previous values, make a note of
the following settings before you remove the SSD. If you did not change the default settings, this
step is not necessary.
• Administrator password
• Network settings
• Time settings
• Language settings
• Remote license registration
• E-mail transmission server settings
• E-mail address book registration
• This part can be removed without removing the optional stand.
1. SSD with the cover [A] ( x2).
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3. Replacement and Adjustment
2. Remove the SSD [A] from the cover ( x2).
• After replacing, be sure to perform Windows activation (p.46) in Service mode.
Connecting the SSD Firmly
Loose connection of the SSD with the controller box may cause unusual startup of the machine.
Insert the SSD so that the SATA connector [A] is connected firmly, as shown below.
1. Place the controller box facing the fan [B] upward.
2. Slide and insert the SSD with the surface of the SSD [C] facing up, along with the
inside plate, in the direction of the arrow.
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• If something doesn’t feel right when the SSD being inserted, remove and reinsert the
SSD.
• If the SSD is forcibly inserted, the connector of the controller box may be damaged.
Controller
RTB 5
Changed
Reconfiguring the Language Settings
1. Tap and hold the [Close] icon for a few seconds with the tip of the pen.
2. When the following dialog box appears, tap [ ]. The interactive whiteboard will
close.
3. Double-tap the [Administrator Settings] icon. A login dialog box for the Administrator
Settings will appear.
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3. Replacement and Adjustment
4. Tap the password field to make the touch keyboard appear. Then, input the administrator
password.
5. Tap [OK]. The Administrator Settings dialog will appear.
6. Tap the [ ] icon. (means "Region and Language")
7. The following dialog box will appear. Tap [OK].
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Controller
8. Tap the [ ] tab (means "Keyboard and Languages") and choose the preferred
display language from the dropdown list.
Tap the [ ] button. (means "Apply") Then, reboot the IWB.
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3. Replacement and Adjustment
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9. Confirm that the display language has been changed to the language that was selected.
Then, change other settings as necessary.
Capture Box
• This part can be removed without removing the optional stand.
1. Remove the USB cable [A] from the controller box.
2. Capture box [A] ( x6).
Controller
Capture Board
1. Capture box (p.22).
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3. Replacement and Adjustment
2. Pull the USB cable [B] out from the box [A] and remove the cover.
3. Capture board [A] ( x5, x1).
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• To attach the capture box, fasten the screw [A] first.
Controller
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