For safe and correct use, be sure to read "Safety Information"
before using the machine.
Appendix
Troubleshooting
Maintaining the Machine
Configuring the Machine Using Smart
Organizing Monitor
Printing Documents
Loading Paper
Guide to the Machine
User Guide
TABLE OF CONTENTS
How to Read This Manual................................................................................................................................. 3
Introduction..................................................................................................................................................... 3
Legal Prohibition.............................................................................................................................................3
Disclaimer........................................................................................................................................................3
Model-Specific Information............................................................................................................................... 4
Important Safety Instructions .........................................................................................................5
User Information on Electrical & Electronic Equipment............................................................................... 5
Environmental Advice for Users.................................................................................................................... 5
Note for the Battery and/or Accumulator Symbol (For EU countries only).............................................. 6
Important Safety Instructions ......................................................................................................... 7
Notes to Users in the State of California...................................................................................................... 7
1. Guide to the Machine
Guide to Components........................................................................................................................................ 9
Exterior............................................................................................................................................................ 9
Interior...........................................................................................................................................................10
Installing the Driver and Software...................................................................................................................11
Quick Install..................................................................................................................................................11
Installing the Printer Driver...........................................................................................................................11
Upgrading or Deleting the Printer Driver................................................................................................... 11
What is Smart Organizing Monitor?..............................................................................................................14
2. Loading Paper
Supported Paper.............................................................................................................................................. 15
Non-Recommended Paper Types...................................................................................................................16
Print Area.......................................................................................................................................................... 17
Loading Paper.................................................................................................................................................. 18
Specifying Paper Type and Paper Size Using Smart Organizing Monitor.............................................20
3. Printing Documents
Basic Operation............................................................................................................................................... 23
Printing on Both Sides of Sheets..................................................................................................................24
Canceling a Print Job...................................................................................................................................25
If a Paper Mismatch Occurs............................................................................................................................26
Continuing Printing Using Mismatched Paper........................................................................................... 26
Resetting the Print Job.................................................................................................................................. 26
1
Preventing Paper Mismatch Errors..............................................................................................................26
4. Configuring the Machine Using Smart Organizing Monitor
Checking the System Information....................................................................................................................29
Checking the Status Information................................................................................................................. 29
Printing the Configuration Page or Test Page............................................................................................ 30
Configuring the Machine Settings...................................................................................................................31
Tab Settings.................................................................................................................................................. 31
Updating the Firmware.................................................................................................................................... 32
5. Maintaining the Machine
Replacing the Print Cartridge.......................................................................................................................... 33
Cautions When Cleaning................................................................................................................................ 35
Cleaning the Inside of the Machine................................................................................................................36
6. Troubleshooting
Common Problems........................................................................................................................................... 37
Paper Feed Problems....................................................................................................................................... 38
Removing Printing Jams............................................................................................................................... 39
Print Quality Problems......................................................................................................................................43
Checking the Condition of the Machine.................................................................................................... 43
Printer Problems................................................................................................................................................44
Print Positions Do Not Match Display Positions.........................................................................................45
Error and Status Messages Appear on the Smart Organizing Monitor......................................................46
7. Appendix
Notes About the Toner.....................................................................................................................................49
Moving and Transporting the Machine..........................................................................................................50
Disposal........................................................................................................................................................ 50
Where to Inquire..........................................................................................................................................50
Consumables.................................................................................................................................................... 51
Print Cartridge.............................................................................................................................................. 51
Specifications of the Machine.........................................................................................................................52
General Function Specifications.................................................................................................................52
Printer Function Specifications.................................................................................................................... 53
Trademarks....................................................................................................................................................... 54
INDEX
............................................................................................................................................................. 57
2
How to Read This Manual
Introduction
This manual contains detailed instructions and notes on the operation and use of this machine. For your
safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy
place for quick reference.
Legal Prohibition
Do not copy or print any item for which reproduction is prohibited by law.
Copying or printing the following items is generally prohibited by local law:
bank notes, revenue stamps, bonds, stock certificates, bank drafts, checks, passports, driver's licenses.
The preceding list is meant as a guide only and is not inclusive. We assume no responsibility for its
completeness or accuracy. If you have any questions concerning the legality of copying or printing
certain items, consult with your legal advisor.
Disclaimer
Contents of this manual are subject to change without prior notice.
To the maximum extent permitted by applicable laws, in no event will the manufacturer be liable for any
damages whatsoever arising out of failures of this machine, losses of the registered data, or the use or
non-use of this product and operation manuals provided with it.
Make sure that you always copy or have backups of the data registered in this machine. Documents or
data might be erased due to your operational errors or malfunctions of the machine.
In no event will the manufacturer be responsible for any documents created by you using this machine or
any results from the data executed by you.
For good output quality, the manufacturer recommends that you use genuine toner from the
manufacturer.
Two kinds of size notation are employed in this manual.
Some illustrations or explanations in this guide may differ from your product due to improvement or
change in the product.
3
Model-Specific Information
CXP042
This section explains how you can identify the region your machine belongs to.
There is a label on the rear of the machine, located in the position shown below. The label contains
details that identify the region your machine belongs to. Read the label.
The following information is region-specific. Read the information under the symbol that corresponds to
the region of your machine.
(mainly Europe and Asia)
If the label contains the following, your machine is a region A model:
• CODE XXXX -27, -29
220-240V
•
(mainly North America)
If the label contains the following, your machine is a region B model:
• CODE XXXX -17
120V
•
• Dimensions in this manual are given in two units of measure: metric and inch. If your machine is a
Region A model, refer to the metric units. If your machine is a Region B model, refer to the inch
units.
4
Important Safety Instructions
User Information on Electrical & Electronic Equipment
Users in the countries where this symbol shown in this section has been specified in national law on collection and treatment of E-waste
Our Products contain high quality components and are designed to facilitate recycling.
Our products or product packaging are marked with the symbol below.
The symbol indicates that the product must not be treated as municipal waste. It must be disposed of
separately via the appropriate return and collection systems available. By following these instructions
you ensure that this product is treated correctly and help to reduce potential impacts on the environment
and human health, which could otherwise result from inappropriate handling. Recycling of products
helps to conserve natural resources and protect the environment.
For more detailed information on collection and recycling systems for this product, please contact the
shop where you purchased it, your local dealer or sales/service representatives.
All Other Users
If you wish to discard this product, please contact your local authorities, the shop where you bought this
product, your local dealer or sales/service representatives.
Environmental Advice for Users
Users in the EU, Switzerland and Norway
Consumables yield
Please refer to either the User’s Manual for this information or the packaging of the consumable.
Recycled paper
The machine can use recycled paper which is produced in accordance with European standard
EN 12281:2002 or DIN 19309. For products using EP printing technology, the machine can print
5
on 64g/m2 paper, which contains less raw materials and represents a significant resource
reduction.
Duplex printing (if applicable)
Duplex printing enables both sides of a sheet of paper to be used. This saves paper and reduces
the size of printed documents so that fewer sheets are used. We recommend that this feature is
enabled whenever you print.
Toner and ink cartridge return program
Toner and ink cartridge for recycling will be accepted free of charge from users in accordance with
local regulations.
For details about the return program, please refer to the Web page below or consult your service
person.
https://www.ricoh-return.com/
Energy efficiency
The amount of electricity a machine consumes depends as much on its specifications as it does on
the way you use it. The machine is designed to allow you to reduce electricity costs by switching to
Ready mode after it prints the last page. If required, it can immediately print again from this mode.
If no additional prints are required and a specified period of time passes, the device switches to an
energy saving mode.
In these modes, the machine consumes less power (watts). If the machine is to print again, it needs
a little longer to return from an energy saving mode than from Ready mode.
For maximum energy savings, we recommend that the default setting for power management is
used.
Products that comply with the Energy Star requirement are always energy efficient.
Note for the Battery and/or Accumulator Symbol (For EU countries only)
In accordance with the Battery Directive 2006/66/EC Article 20 Information for end-users Annex II,
the above symbol is printed on batteries and accumulators.
This symbol means that in the European Union, used batteries and accumulators should be disposed of
separately from your household waste.
In the EU, there are separate collection systems for not only used electrical and electronic products but
also batteries and accumulators.
Please dispose of them correctly at your local community waste collection/recycling centre.
6
Important Safety Instructions
Notes to Users in the State of California
Perchlorate Material - special handling may apply. See: www.dtsc.ca.gov/hazardouswaste/
perchlorate
7
8
1. Guide to the Machine
CXP003
3 4 5
6
1 2
11
10
12
7
98
13
Guide to Components
This section introduces the names of the various parts on the front and rear side of the machine and
outlines their functions.
Exterior
1. Maintenance Cover
Lift up this cover to replace consumables or clear a paper jam.
2. Input Tray
This tray can hold up to 50 sheets of plain paper.
3. Power Indicator
This indicator lights up blue when the machine is turned on. It flashes when a print job is received and while
printing is in progress.
4. [Start] key
Press this key to resume printing if printing stops due to paper running out or a paper settings error.
You can also press this key to print a test page.
5. [Job Reset] key
Press this key to cancel an ongoing print job.
9
1
CXP043
1. Guide to the Machine
6. Alert Indicator
This indicator lights up red when the machine runs out of paper or consumables, when the paper settings do
not match the settings specified by the driver, or when other errors occur.
7. Tray Extension
Pull out and extend this tray extension to hold the output paper.
Fusing Pressure Release Lever
8.
If paper is jammed, lower the lever on the left end, and then remove the paper.
9. Front Cover
Open this cover to pull out the output tray before printing.
10. USB Port
Use this port to connect the machine to a computer using a USB cable.
11. Input Tray Cover
Set this cover up and pull out the paper source tray to load paper.
12. Power Connector
Connect the power cord to the machine here. Insert the other end of the cable into a nearby wall outlet.
13. Power Switch
Use this switch to turn the power on or off.
Interior
1. Print Cartridge
A replacement consumable that is required to make prints on paper. For details about replacing the cartridge,
see page 33 "Replacing the Print Cartridge".
10
Installing the Driver and Software
Installing the Driver and Software
You can install the necessary driver for this machine using the included CD-ROM.
The operating systems compatible with the drivers and software for this machine are: Windows XP/
Vista/7/8 and Windows Server 2003/2003 R2/2008/2008 R2/2012.
The procedure in this section is an example based on Windows 7. The actual procedure may vary
depending on the operating system you are using.
• Be sure to disconnect the USB cable from the machine and turn the machine off before beginning
the installation.
Quick Install
Use Quick Install to install the printer driver and Smart Organizing Monitor from the CD-ROM.
1. Close all applications except this manual.
2. Insert the CD-ROM into the CD-ROM drive.
3. Select a language for the interface, and then click [OK].
4. From the CD-ROM menu, click [USB Quick Install].
5. Follow the instructions in the installation wizard.
Installing the Printer Driver
1. Close all applications except this manual.
2. Insert the CD-ROM into the CD-ROM drive.
3. Select a language for the interface, and then click [OK].
4. From the CD-ROM menu, click [DDST Printer Driver].
5. Follow the instructions in the installation wizard.
Upgrading or Deleting the Printer Driver
Upgrading the printer driver
1. On the [Start] menu, click [Devices and Printers].
• Windows XP, Windows Server 2003/2003 R2:
11
1. Guide to the Machine
On the [Start] menu, select [Printers and Faxes].
• Windows Vista, Windows Server 2008:
On the [Start] menu, select [Control Panel], and then click [Printers] in [Hardware and Sound]
category.
Windows 8, Windows Server 2012:
•
Click [Search] on the Charm Bar, and then click [Control Panel]. When the [Control Panel]
window appears, click [View devices and printers].
2. Right-click the icon of the printer model you want to modify, and then click [Printer
properties].
3. Click the [Advanced] tab.
4. Click [New Driver...], and then click [Next].
5. Click [Have Disk...].
6. Click [Browse...], and then select the printer driver location.
7. Click [OK], and then specify the printer model.
8. Click [Next].
9. Click [Finish].
10. Click [OK] to close the printer properties window.
11. Restart the computer.
Deleting the printer driver
1. On the [Start] menu, click [Devices and Printers].
• Windows XP, Windows Server 2003/2003 R2:
On the [Start] menu, select [Printers and Faxes].
Windows Vista, Windows Server 2008:
•
On the [Start] menu, select [Control Panel], and then click [Printers] in [Hardware and Sound]
category.
• Windows 8, Windows Server 2012:
Click [Search] on the Charm Bar, and then click [Control Panel]. When the [Control Panel]
window appears, click [View devices and printers].
2. Right-click the icon of the printer you want to delete, and then click [Remove device].
• Windows XP/Vista, Windows Server 2003/2003 R2/2008
Right-click the icon of the machine you want to delete, and then click [Delete].
12
3. Click [Yes].
4. Click any printer icon, and then click [Print server properties].
5. Click the [Drivers] tab.
6. Click the [Change Driver Settings] button if it is displayed.
7. Click [Remove...].
8. Select [Remove driver and driver package.], and then click [OK].
9. Click [Yes].
10. Click [Delete].
11. Click [OK].
12. Click [Close] to close the print server properties window.
Installing the Driver and Software
13
1. Guide to the Machine
What is Smart Organizing Monitor?
Install this utility on your computer from the included CD-ROM before using it.
Smart Organizing Monitor provides the following functions:
• Displays the status of the machine
Displays paper jam messages and other error messages.
Paper size and type settings
•
Displays the settings for paper sizes or types available on this machine.
• Print test and configuration pages
Prints List/Report to check the list of settings for this machine and other information.
• Modify the system settings
Use to change custom paper size settings and other settings on this machine.
• Modify the printer settings
Use to change this machine's print settings such as [Auto Continue:] and [I/O Time Out:].
For details about basic instructions on how to use Smart Organizing Monitor, see page 29
"Configuring the Machine Using Smart Organizing Monitor".
14
2. Loading Paper
Supported Paper
Paper Size
• A4
• 81/2 " × 11 " (Letter)
• 81/2 " × 14 " (Legal)
• B5
• 51/2 " × 81/2 " (Half Letter)
• 71/4 " × 101/2 " (Executive)
• A5
• A6
• B6
• 16K (197 × 273 mm)
• 16K (195 × 270 mm)
• 16K (184 × 260 mm)
• 8 " × 13 " (F/GL)
• 81/2 " × 13 " (Foolscap)
• 81/4 " × 13 " (Folio)
• Custom Paper Size
The following paper sizes are supported as custom paper sizes:
• Approximately 90-216 mm (3.6-8.5 inches) in width
• Approximately 148-356 mm (5.8-14 inches) in length
Paper Type
• Plain Paper (65-99 g/m2 (17-26 lb.))
• Recycled Paper (75-90 g/m2 (20-24 lb.))
• Thin Paper (52-64 g/m2 (14-17 lb.))
• Thick Paper (100-130 g/m2 (26.6-34 lb.))
Paper Capacity
50 sheets
(70 g/m2, 19 lb.)
15
2. Loading Paper
Non-Recommended Paper Types
Do not use the following types of paper:
• Ink-jet printer paper
GelJet special paper
•
• Bent, folded, or creased paper
• Curled or twisted paper
• Wrinkled paper
• Damp paper
• Dirty or damaged paper
• Paper that is dry enough to emit static electricity
• Paper that has already been printed onto, except a preprinted letterhead paper.
Malfunctions are especially likely when using paper printed on by other than a laser printer
(e.g.monochrome and color copiers, ink-jet printers, etc.)
• Special paper, such as thermal paper and carbon paper
• Paper weighing heavier or lighter than the limit
• Paper with windows, holes, perforations, cutouts, or embossing
• Adhesive label paper on which glue or base paper is exposed
• Paper with clips or staples
• When loading paper, take care not to touch the surface of the paper.
• Even if paper is adequate for the machine, poorly stored paper can cause paper misfeeds, print
quality degradation, or malfunctions.
16
Print Area
CHZ904
2
3
3
1
4
4
The diagram below shows the area of the paper that the machine can print on.
From the printer driver
Print Area
1. Print area
2. Feed direction
Approx. 4.2 mm (0.2 inches)
3.
4. Approx. 4.2 mm (0.2 inches)
• The print area may vary depending on the paper size and printer driver settings.
• To adjust the print position, specify [Registration] on the [System] tab in Smart Organizing
Monitor.
17
1
2
CXP044
1
2
CXP004
2. Loading Paper
Loading Paper
Load a stack of paper for printing in the input tray on the back of the machine.
• When loading paper, be sure to configure the size and type of paper. When printing a document,
specify the paper size and type in the printer driver so that the settings configured when paper is
loaded can be used for printing.
1. Open the input tray cover and pull out the tray.
2. After pulling out the tray, tilt it back and forth, and then attach the end of the input tray to
the machine.
18
3. Raise up the paper support wire.
CXP045
CBK254
1
1
2
CXP005
4. Fan the paper before loading it in the tray.
Loading Paper
5. Slide the paper guide on both sides outward, and then load the paper print side up until it
stops.
19
CXP006
CXP046
2. Loading Paper
6. Adjust the paper guide on both sides to fit the paper width.
7. Open the front cover and tray extension.
Specifying Paper Type and Paper Size Using Smart Organizing Monitor
The procedure in this section is an example based on Windows 7. The actual procedure may vary
depending on the operating system you are using.
Specifying the paper type and paper size
1. On the [Start] menu, click [All Programs].
2. Click [Smart Organizing Monitor for SP xxx Series].
3. Click [Smart Organizing Monitor for SP xxx Series Status].
4. If the machine you are using is not selected, click [Select Device...], and then select the
machine's model.
5. Click [OK].
6. On the [Status] tab, click [Change...].
7. Select the paper type and paper size, and then click [OK].
20
Loading Paper
8. Click [Close].
Changing the custom paper size
1. On the [Start] menu, click [All Programs].
2. Click [Smart Organizing Monitor for SP xxx Series].
3. Click [Smart Organizing Monitor for SP xxx Series Status].
4. If the machine you are using is not selected, click [Select Device...], and then select the
machine's model.
5. Click [OK].
6. On the [User Tool] tab, click [Printer Configuration].
7. On the [System] tab, select [mm] or [inch] in the [Measurement Unit:] list.
8. In the [Horizontal: (90 to 216 mm)] box, enter the width.
9. In the [Vertical: (148 to 356 mm)] box, enter the length.
10. Click [OK].
11. Click [Close].
21
2. Loading Paper
22
3. Printing Documents
Basic Operation
Use the printer driver to print a document from your computer.
• Before printing, check that the paper size specified in [Document Size:] on the [Paper/Print
Quality] tab matches the size of the paper in the paper tray.
1. After creating a document, open the [Printing Preferences] dialog box in the document's
native application.
2. Change any print settings if necessary.
The following print settings can be specified using the printer driver:
• Printing multiple pages on a sheet
• Splitting a single page across multiple sheets
• Printing on both sides of sheets
• Not having blank pages printed
• Having prints sorted
• Saving printer driver settings as a file
• Recalling and deleting saved printer properties settings
• Printing on a custom size paper
• Printing a large paper size document on smaller size paper
• Reducing and enlarging a document size
• Changing the print resolution
• Saving on toner when printing
23
CXP018
3. Printing Documents
• Changing the dithering pattern
• Having text stamped on prints
For details about each setting items, click [Help].
3. When setting changes are completed, click [OK].
4. Print the document using the print function in the document's native application.
• If a paper jam occurs, printing stops halfway. Open the maintenance cover to remove the jammed
paper. Printing will resume automatically after the maintenance cover is closed. If the maintenance
cover is not opened to remove jammed paper, press the [Start] key to resume printing.
• If the paper runs out, replenish it, and then press the [Start] key to resume printing.
Printing on Both Sides of Sheets
1. After creating a document, open the [Printing Preferences] dialog box in the document's
native application.
2. On the [Setup] tab, in the [Duplex:] list box, select how you want to open the bound
output.
3. After making any additional settings, click [OK].
4. Start printing.
The machine prints only the one sides of pages first, and then displays on Smart Organizing
Monitor screen a message to reload the outputs turned over.
5. Take out all of the prints from the output tray and place them in the input tray.
To print on the reverse side of the prints, turn them over so that the blank side faces up and place
them in the input tray.
Portrait
24
CXP019
Basic Operation
Landscape
6. Press the [Start] key.
Canceling a Print Job
You can cancel print jobs using either the machine's control panel or your computer, depending on the
status of the job.
Canceling a print job before printing has started
1. Double-click the printer icon on the task tray of your computer.
2. Select the print job you want to cancel, click the [Document] menu, and then click
[Cancel].
• If you cancel a print job that has already been processed, printing may continue for a few pages
before being canceled.
• It may take a while to cancel a large print job.
Canceling a print job while printing
1. Press the [Job Reset] key.
25
3. Printing Documents
If a Paper Mismatch Occurs
If the paper size or type does not match the print job's settings, the machine reports an error. There are
two ways to resolve this error:
• If [Auto Continue:] is set to [0 sec], the machine continues printing and does not display the error
message.
Continue printing using mismatched paper
Use the form-feed function to ignore the error and print using mismatched paper.
Reset the print job
Cancel printing.
Continuing Printing Using Mismatched Paper
If the paper is too small for the print job, the printed image will be cropped.
1. If the error message is displayed on Smart Organizing Monitor, press the [Start] key.
• If the error message appears again, check whether the specified paper size matches the size of the
paper in the paper tray.
Resetting the Print Job
1. If the error message is displayed on Smart Organizing Monitor, press the [Job Reset] key.
Preventing Paper Mismatch Errors
To prevent paper mismatch errors, use the following procedure to check that the print settings are
properly configured:
1. Specify the same paper size in both the application and the printer driver.
Application (e.g., WordPad): Click [Page Setup] on the [File] menu.
26
If a Paper Mismatch Occurs
Printer driver (Printer Preferences dialog box): Click the [Paper/Print Quality] tab.
2. If the error persists even after you have performed Step 1, check that the paper size
setting specified in the printer driver matches the size of paper you are using.
Smart Organizing Monitor: On the [Status] tab, click [Change...].
• If [Sub Paper Size:] is enabled, the machine treats A4 and Letter-size paper as being equivalent
and will not report a paper size mismatch between them.
27
3. Printing Documents
28
4. Configuring the Machine Using
CXP111
1
2
3
4
Smart Organizing Monitor
Checking the System Information
The state and status information of the machine can be checked using Smart Organizing Monitor.
Checking the Status Information
1. Image area
Displays the status of this machine with an icon.
2. Status area
• Paper Size
Displays the paper size configured on the machine.
• Paper Type
Displays the paper type configured on the machine.
• Toner
The remaining toner level is displayed in ten levels.
• Counter
Displays the number of pages that have been printed by the machine.
29
4. Configuring the Machine Using Smart Organizing Monitor
3. Select Device area
Displays the name of the selected model.
4. Message area
Displays the status of this machine with a message.
For details about error messages, see page 46 "Error and Status Messages Appear on the Smart
Organizing Monitor".
Printing the Configuration Page or Test Page
• When printing the test page, set the paper size to A4 or Letter. When printing other reports, set the
paper size to A4, Letter, F/GL, Foolscap, Folio, or Legal.
1. On the [Start] menu, click [All Programs].
2. Click [Smart Organizing Monitor for SP xxx Series].
3. Click [Smart Organizing Monitor for SP xxx Series Status].
4. If the machine you are using is not selected, click [Select Device...], and then select the
machine's model.
5. Click [OK].
6. On the [User Tool] tab, select [Test Page] or [Configuration Page] in the [List / Test:] list.
7. Click [Print].
30
Configuring the Machine Settings
Configuring the Machine Settings
Smart Organizing Monitor is used to modify the machine’s settings.
1. On the [Start] menu, click [All Programs].
2. Click [Smart Organizing Monitor for SP xxx Series].
3. Click [Smart Organizing Monitor for SP xxx Series Status].
4. If the machine you are using is not selected, click [Select Device...], and then select the
machine's model.
5. Click [OK].
6. On the [User Tool] tab, click [Printer Configuration].
7. Change the settings if necessary.
8. Click [OK].
9. Click [Close].
Tab Settings
This section provides a tab-by-tab overview of the machine settings that can be modified using Smart
Organizing Monitor. For more information on each setting item, see the Smart Organizing Monitor
Help.
System tab
• Register custom paper sizes.
Adjust the printing position or density to improve the printing quality when printed results are
•
not satisfactory.
• Enable or disable Energy Saver Mode, and specify the amount of time that will elapse before
switching to it.
• Update the machine firmware.
Printer tab
• Configure how the machine behaves when there is an inconsistency in paper size and/or
type settings between the machine and the printer driver.
• Specify the period of time the machine waits if it fails to receive a print job.
31
4. Configuring the Machine Using Smart Organizing Monitor
Updating the Firmware
• To the maximum extent permitted by applicable laws, in no event will the manufacturer be liable for
any damages whatsoever arising out of failures of this software, losses of documents or data, or the
use or non-use of this software and operation manuals provided with it.
• The company shall also not be held liable for any disputes between the customer and third parties
resulting from any use or loss of use of this software.
To make sure that a firmware update has successfully completed, print the configuration page
•
before and after the update.
• Make sure to never disconnect the USB cable during a firmware update.
• Disconnect any unnecessary cables from the machine when running a firmware update.
• If necessary, modify power management settings on your computer in advance so that the
computer will not enter standby or sleep mode when during a firmware update.
• Download the firmware from the manufacturer's Web site.
To update the firmware, use the Smart Organizing Monitor from Windows.
1. On the [Start] menu, click [All Programs].
2. Click [Smart Organizing Monitor for SP xxx Series].
3. Click [Smart Organizing Monitor for SP xxx Series Status].
4. If the machine you are using is not selected, click [Select Device...], and then select the
machine's model.
5. Click [OK].
6. On the [User Tool] tab, click [Printer Configuration].
7. On the [System] tab, click [Printer Firmware Update...].
8. Click [OK].
9. Specify the location of the DWN file, and then click [Open].
10. After a message is displayed on the Smart Organizing Monitor to indicate that the
firmware update has completed, turn the machine's power Off and then On again.
32
5. Maintaining the Machine
CXP007
Replacing the Print Cartridge
• Store print cartridges in a cool dark place.
• Actual printable numbers vary depending on image volume and density, number of pages printed
at a time, paper type and size, and environmental conditions such as temperature and humidity.
Toner quality degrades over time.
• For good print quality, the manufacturer recommends that you use genuine toner from the
manufacturer.
• The manufacturer shall not be responsible for any damage or expense that might result from the use
of parts other than genuine parts from the manufacturer with your office products.
1. Open the maintenance cover.
2. Hold the grips of the print cartridge, and then pull it out of the machine.
3. Take the new print cartridge out of the box, and then take it out of the bag.
4. Hold the print cartridge and shake it from side to side five or six times.
Shake the print cartridge horizontally in the direction. The first few printed pages may appear
blurred or smeared if the cartridge has not been shaken properly.
33
CXP008
5. Maintaining the Machine
5. Hold the grips of the print cartridge, and then insert it into the machine until it stops.
6. Close the maintenance cover.
34
Cautions When Cleaning
Cautions When Cleaning
Clean the machine periodically to maintain high print quality.
Dry wipe the exterior with a soft cloth. If dry wiping is not sufficient, wipe with a soft, damp cloth that has
been wrung out thoroughly. If you still cannot remove the stain or grime, use a neutral detergent, wipe
over the area with a thoroughly-wrung damp cloth, and then dry wipe the area and allow it to dry.
• To avoid deformation, discoloration, or cracking, do not use volatile chemicals, such as benzine
and thinner, or spray insecticide on the machine.
• If there is dust or grime inside the machine, wipe with a clean, dry cloth.
You must disconnect the plug from the wall outlet at least once a year. Clean away any dust and
•
grime from the plug and outlet before reconnecting. Accumulated dust and grime pose a fire
hazard.
• Do not allow paper clips, staples, or other small objects to fall inside the machine.
35
CXP007
CXP032
CXP008
5. Maintaining the Machine
Cleaning the Inside of the Machine
1. Open the maintenance cover.
2. Hold the grips of the print cartridge, and then pull it out of the machine.
3. Use a cloth to wipe the inside of the machine toward and away from yourself.
36
Wipe carefully so as not to touch any protrusions inside the machine.
4. Hold the grips of the print cartridge, and then insert it into the machine until it stops.
5. Close the maintenance cover.
6. Troubleshooting
Common Problems
This section describes how to troubleshoot common problems that may occur while operating the
machine.
Problem Possible cause Solution
The machine does not turn on. The power cord is not
connected properly.
Pages are not printed.
Strange noise is heard. The consumable is not properly
• If any of these problems persist, turn off the power, pull out the power cord, and contact your sales
or service representative.
The USB cable is not connected
correctly.
installed.
• Make sure that the power
plug is firmly inserted into
the wall outlet.
• Make sure that the wall
outlet is not defective by
connecting another
working device.
Reconnect the USB cable.
Confirm that the consumable is
properly installed.
37
6. Troubleshooting
Paper Feed Problems
If the machine is operating but paper will not feed or paper jams occur frequently, check the condition of
the machine and paper.
Problem Solution
Paper does not feed smoothly. • Use supported types of paper. See page 15 "Supported
Paper".
• Load paper correctly, making sure that the paper guides
are properly adjusted. See page 18 "Loading Paper".
If the paper is curled, straighten the paper.
•
• Take out the paper from tray and fan it well. Then,
reverse the top and bottom of the paper, and put it in the
tray.
Paper jams occur frequently. • If there are gaps between the paper and the paper
guides, adjust the paper guides to remove the gaps.
Multiple sheets of paper are fed at
one time.
• Avoid printing on both sides of paper when printing
images that contain large areas of solid color, which
consume a lot of toner.
Use supported types of paper. See page 15 "Supported
•
Paper".
• Load paper only as high as the upper limit markings on
the paper guide.
• Fan the paper well before loading. Also make sure that
the edges are even by tapping the stack on a flat surface
such as a desk.
• Make sure that the paper guides are in the right position.
• Use supported types of paper. See page 15 "Supported
Paper".
• Load paper only as high as the upper limit markings on
the paper guide.
• Check that paper was not added while there was still
some left in the tray.
Only add paper when there is none left in the tray.
38
CER091
Paper Feed Problems
Problem Solution
Paper gets wrinkles. • Paper is damp. Use paper that has been stored properly.
• Paper is too thin. See page 15 "Supported Paper".
If there are gaps between the paper and the paper
•
guides, adjust the paper guides to remove the gaps.
The printed paper is curled. • Load the paper upside down in the paper tray.
• Paper is damp. Use paper that has been stored properly.
Images are printed diagonally to the
pages.
If there are gaps between the paper and the paper guides,
adjust the paper guides to remove the gaps.
Removing Printing Jams
First, try removing the paper automatically. If this fails, remove it manually.
• Jammed paper may be covered in toner. Be careful not to get toner on your hands or clothes.
• Toner on prints made immediately after clearing a paper jam may be insufficiently fused and can
smudge. Make test prints until smudges no longer appear.
Do not forcefully remove jammed paper, as it may tear. Torn pieces remaining inside the machine
•
will cause further jams and possibly damage the machine.
• Paper jams can cause pages to be lost. Check your print job for missing pages and reprint any
pages that did not print out.
Automatically removing the paper jammed inside the machine
1. Open and close the maintenance cover once.
The machine will then slowly eject the jammed paper. After the jammed paper is ejected, remove it.
39
CXP030
CXP010
6. Troubleshooting
If the jammed paper is not ejected, open the maintenance cover again and remove jammed paper
manually.
Removing paper manually
• Since the temperature around the guide is high, wait for it to cool before checking for jammed
paper.
• After removing the paper, be sure to return the fusing pressure release lever to its original position.
Be sure not to print with the fusing pressure release lever down.
•
1. Pull out the jammed paper carefully.
If you cannot find the misfed paper, look inside the machine.
2. Open the maintenance cover.
40
3. Hold the grips of the print cartridge, and then pull it out of the machine.
CXP007
CXP014
CXP011
4. Push the Fusing Pressure Release Lever on the left down with your thumbs.
Paper Feed Problems
5. Pull out the misfed paper by holding both sides of paper. Be careful not to get toner dust
on your hands or clothes.
41
CXP012
CXP013
CXP008
6. Troubleshooting
6. If it is difficult to remove the jammed paper out of the main unit, remove the jammed
paper from the output tray side.
7. Hold the grips of the print cartridge, and then insert it into the machine until it stops.
8. Push the Fusing Pressure Release Lever on the left up with your thumbs.
9. Close the maintenance cover.
42
Print Quality Problems
Checking the Condition of the Machine
If there is a problem with the quality of printing, first check the condition of the machine.
Possible Cause Solution
Print Quality Problems
There is a problem with the
machine's location.
Unsupported types of paper is used. Make sure that the paper being used is supported by the
The paper type setting is incorrect. Make sure that the paper type setting of the printer driver
A non-genuine print cartridges is
being used.
An old print cartridges is being used. Print cartridges should be opened before their expiration date
The machine is dirty. See page 33 "Maintaining the Machine", and clean the
Make sure that the machine is on a level surface. Place the
machine where it will not be subject to vibration or shock.
machine. See page 15 "Supported Paper".
matches the type of paper loaded. See page 15 "Supported
Paper".
Non-genuine print cartridges reduce print quality and can
cause malfunctions. Use genuine print cartridges only. See
page 51 "Consumables".
and used within six months of being opened.
machine as required.
43
6. Troubleshooting
Printer Problems
Problem Solution
An error occurs. If an error occurs when printing, change the computer or
printer driver settings.
• Check the printer icon name does not exceed 32
alphanumeric characters. If it does, shorten it.
Check whether other applications are operating.
•
Close any other applications, as they may be interfering
with printing. If the problem is not resolved, close
unneeded processes too.
• Check that the latest printer driver is being used.
A print job is canceled. • Set I/O Timeout to a larger value than the current
settings.
There is considerable delay between
the print start command and actual
printing.
The whole printout is blurred.
Cannot print properly when using a
certain application, or cannot print
image data properly.
Some characters are printed faintly
or not printed.
The paper size setting does not
match the paper loaded.
• Processing time depends on data volume. High volume
data, such as graphics-heavy documents, take longer to
process. Wait for a while.
• To speed up printing, reduce the printing resolution using
the printer driver.
• Paper is damp. Use paper that has been stored properly.
See page 15 "Supported Paper".
• If you enable [Toner Save:], printing is generally less
dense.
Condensation may have collected. If rapid change in
•
temperature or humidity occurs, use this machine only
after it has acclimatized.
• Change the print quality settings.
Check whether the paper size specified on the machine
matches that of the loaded paper.
44
Printer Problems
Print Positions Do Not Match Display Positions
If the position of items on the printed page differs from the position displayed on the computer screen,
the cause may be one of the following.
Possible Cause Solution
Page layout settings are not configured properly. Check that the page layout settings are properly
configured in the application.
The paper size setting does not match the paper
loaded.
Check whether the paper size specified on the
printer driver matches that of the loaded paper.
45
6. Troubleshooting
Error and Status Messages Appear on the Smart Organizing Monitor
Message Causes Solutions
Printer Power Off
(Communication
Error)
Out of Paper /
Misfeed
Paper Size Mismatch The paper size specified on the
• The power cable of the
machine is not plugged in.
• The power of the machine
is not turned ON.
The USB cable is not
•
connected.
Paper is not loaded in the
machine's input tray, or paper
jam has occurred.
machine and the size specified
in the printer driver do not
match.
• Check the printer power cord.
• Check the printer power switch is on.
• Check the USB cable is properly
connected.
If paper is not loaded, load paper in the
input tray. For details about loading
paper, see page 18 "Loading Paper".
If paper is jammed inside the machine,
remove the jammed paper. For details
about removing jammed paper, see
page 38 "Paper Feed Problems".
• For details about specifying the paper
size setting on the machine, see
page 18 "Loading Paper". For details
about changing the paper size setting
in the printer driver, see the printer
driver Help.
46
Paper Type
Mismatch
Toner Almost Empty
The paper type specified on the
machine and the type specified
in the printer driver do not
match.
The print cartridge is almost
empty.
• If [Auto Continue:] is set to [0 sec], no
error message appears.
For details about changing the paper
•
type setting of the machine, see
page 18 "Loading Paper". For details
about changing the paper type
setting in the printer driver, see the
printer driver Help.
• If [Auto Continue:] is set to [0 sec], no
error message appears.
Prepare a new print cartridge.
Error and Status Messages Appear on the Smart Organizing Monitor
Message Causes Solutions
Out of Toner The machine has run out of the
toner.
Memory Overflow The data is too large or
complex to print.
Print Cartridge Not
Detected
The print cartridge has not been
installed.
Replace the print cartridge. See page 33
"Replacing the Print Cartridge".
Select [600 x 600 dpi] in [Resolution:] to
reduce the size of data. For details, see the
printer driver Help.
Reinstall the print cartridge. See page 33
"Replacing the Print Cartridge".
47
6. Troubleshooting
48
7. Appendix
Notes About the Toner
• Proper operation cannot be guaranteed if any third-party toner is used.
• Depending on printing conditions, there are cases where the printer cannot print the number of
sheets indicated in the specifications.
49
7. Appendix
Moving and Transporting the Machine
This section provides cautions that you must follow when moving the machine both short and long
distances.
Repack the machine in its original packing materials when moving it over a long distance.
• Be sure to disconnect all cables from the machine before transporting it.
• The machine is a precision piece of machinery. Be sure to handle it carefully when moving it.
Make sure to move the machine horizontally. Take extra caution when carrying the machine up or
•
down stairs.
• Do not remove the print cartridge when moving the machine.
• Be sure to hold the machine level while carrying it. To prevent toner from spilling, move the
machine carefully.
1. Be sure to check the following points:
• The power switch is turned off.
• The power cord is unplugged from the wall outlet.
• All other cables are unplugged from the machine.
2. Lift the machine using the inset grips on both sides of the machine, and then move it
horizontally to the place where you want to use it.
• To move the machine over a long distance, pack it well. Take care not to tip or tilt the machine
during transit.
• Toner might spill inside the machine if the machine is not kept level during transit.
For more information about moving the machine, contact your sales or service representative.
•
Disposal
Ask your sales or service representative for information about correct disposal of this machine.
Where to Inquire
Contact your sales or service representative for further information about the topics included in this
manual or to inquire other topics not included in this manual.
50
Consumables
Print Cartridge
Consumables
Print cartridge Average printable number of pages per cartridge
Black 1,200 pages
The printable number of pages is based on pages that are compliant with ISO/IEC 19752 with the image
*1
density set as the factory default. ISO/IEC 19752 is an international standard for measurement of printable
pages, set by the International Organization for Standardization.
• Unless a print cartridges is replaced before toner runs out, printing will become impossible. To
facilitate cartridge replacement, we recommend you purchase and store extra print cartridges.
• The actual number of printable pages varies depending on the image volume and density, number
of pages printed at a time, paper type and paper size used, and environmental conditions such as
temperature and humidity.
Print cartridges may need to be changed sooner than indicated above due to deterioration over
•
the period of use.
• Print cartridges are not covered by warranty. However, if there is a problem, contact the store
where you purchased them.
• The supplied print cartridge can print approximately 500 pages.
• This machine periodically performs cleaning. During cleaning, toner will be used to maintain print
quality.
*1
51
7. Appendix
Specifications of the Machine
This section lists the machine's specifications.
General Function Specifications
Configuration
Desktop
Print process
Laser electrostatic transfer
Maximum paper size for printing
216 mm × 356 mm (8.5 × 14 inches)
Warm-up time
Less than 25 seconds (23 °C, 71.6 °F)
Paper sizes
A4, 81/2 " × 11 " (Letter), 81/2 " × 14 " (Legal), B5, 51/2 " × 81/2 " (Half Letter), 71/4 " × 101/
" (Executive), A5, A6, B6, 16K (197 × 273 mm), 16K (195 × 270 mm), 16K (184 × 260 mm), 8
" × 13 " (F/GL), 81/2 " × 13 " (FS), 81/4 " × 13 " (Folio), Custom Paper Size
• The following paper sizes are supported as custom paper sizes:
• Approximately 90-216 mm (3.6-8.5 inches) in width
Approximately 148-356 mm (5.8-14 inches) in length
•
Paper type
Plain Paper (65-99 g/m2 (17-26 lb.)), Recycled Paper (75-90 g/m2 (20-24 lb.)), Thin Paper
(52-64 g/m2 (14-17 lb.)), Thick Paper (100-130 g/m2 (26.6-34 lb.))
Paper output capacity
10 sheets (70 g/m2, 19 lb.)
Paper input capacity
50 sheets (70 g/m2, 19 lb.)
Memory
16 MB
Power requirements
(mainly Europe and Asia)
2
52
220-240 V, 4 A, 50/60 Hz
(mainly North America)
120 V, 6 A, 50/60 Hz
Power consumption
• Maximum power consumption
(mainly Europe and Asia)
730 W
(mainly North America)
680 W
Machine dimensions (Width × Depth × Height)
402 × 368.5 × 119 mm (15.8 × 14.5 × 4.7 inches)
Weight (machine body with consumables)
Approximately 6.7 kg (14.8 lb.) or less
Printer Function Specifications
Specifications of the Machine
Printing speed
16 pages per minute (A4/Letter)
Resolution
600 × 600 dpi (maximum: 1200 × 600 dpi)
First print speed
6 seconds or less (From the start of paper feed action to the completion of paper delivery)
13 seconds or less (From the completion of data processing to the completion of paper delivery)
Interface
USB 2.0
Printer language
DDST
53
7. Appendix
Trademarks
Microsoft®, Windows®, Windows Server®, and Windows Vista® are either registered trademarks or
trademarks of Microsoft Corporation in the United States and/or other countries.
Other product names used herein are for identification purposes only and might be trademarks of their
respective companies. We disclaim any and all rights to those marks.
The proper names of the Windows operating systems are as follows:
• The product names of Windows XP are as follows:
Microsoft® Windows® XP Professional Edition
Microsoft® Windows® XP Home Edition
Microsoft® Windows® XP Professional x64 Edition
The product names of Windows Vista are as follows:
•
Microsoft® Windows Vista® Ultimate
Microsoft® Windows Vista® Business
Microsoft® Windows Vista® Home Premium
Microsoft® Windows Vista® Home Basic
Microsoft® Windows Vista® Enterprise
• The product names of Windows 7 are as follows:
Microsoft® Windows® 7 Home Premium
Microsoft® Windows® 7 Professional
Microsoft® Windows® 7 Ultimate
Microsoft® Windows® 7 Enterprise
• The product names of Windows 8 are as follows:
Microsoft® Windows® 8
Microsoft® Windows® 8 Pro
Microsoft® Windows® 8 Enterprise
• The product names of Windows Server 2003 are as follows:
Microsoft® Windows Server® 2003 Standard Edition
Microsoft® Windows Server® 2003 Enterprise Edition
• The product names of Windows Server 2003 R2 are as follows:
Microsoft® Windows Server® 2003 R2 Standard Edition
Microsoft® Windows Server® 2003 R2 Enterprise Edition
54
• The product names of Windows Server 2008 are as follows:
Microsoft® Windows Server® 2008 Foundation
Microsoft® Windows Server® 2008 Standard
Microsoft® Windows Server® 2008 Enterprise
• The product names of Windows Server 2008 R2 are as follows:
Microsoft® Windows Server® 2008 R2 Foundation
Microsoft® Windows Server® 2008 R2 Standard
Microsoft® Windows Server® 2008 R2 Enterprise
The product names of Windows Server 2012 are as follows:
•
Microsoft® Windows Server® 2012 Foundation
Microsoft® Windows Server® 2012 Essentials
Microsoft® Windows Server® 2012 Standard
Microsoft product screen shots reprinted with permission from Microsoft Corporation.
Trademarks
55
7. Appendix
56
INDEX
B
Basic operation......................................................23
C
Changing the custom paper size......................... 21
Cleaning.......................................................... 35, 36
Common problems................................................37
Condition of the machine......................................43
Configuration page...............................................30
Consumables......................................................... 51
D
Delete..................................................................... 12
Disclaimer.................................................................3
Driver......................................................................11
Duplex.................................................................... 24
E
Error messages...................................................... 46
Exterior..................................................................... 9
F
Firmware................................................................ 32
I
Important Safety Instructions...............................5, 7
Install...................................................................... 11
Interior..............................................................10, 36
Introduction.............................................................. 3
J
Job cancel..............................................................25
L
Legal prohibition......................................................3
Loading paper....................................................... 18
P
Paper feed problems.............................................38
Paper jam........................................................ 39, 40
Paper mismatch..................................................... 26
Paper Mismatch.....................................................26
Print area................................................................17
Print cartridge.................................................. 33, 51
Print quality problems............................................43
Printer function....................................................... 53
Printer problems.....................................................44
Q
Quick install........................................................... 11
R
Replace.................................................................. 33
S
Smart Organizing Monitor................................... 14
Software.................................................................11
Specifications.................................................. 52, 53
Specifying the paper type and paper size..........20
Status information..................................................29
Status messages.....................................................46
Supported paper...................................................15
System information................................................ 29
T
Toner.......................................................................49
Trademarks............................................................ 54
Troubleshooting...........................37, 38, 43, 44, 45
U
Upgrade.................................................................11
M
Machine settings....................................................31
Models..................................................................... 4
Moving...................................................................50
N
Non-recommended paper................................... 16
Notes......................................................................49
57
MEMO
58
MEMO
59
MEMO
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M178-8608A
© 2013
M178-8608AAU
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