Ricoh SP 112su, SP 110 SU, SP 111 SU, SP 110suq User Manual
For safe and correct use, be sure to read "Safety Information"
before using the machine.
Appendix
Troubleshooting
Maintaining the Machine
Configuring the Machine Using Smart
Organizing Monitor
Scanning from a Computer
Copying Originals
Printing Documents
Loading Paper
Guide to the Machine
User Guide
TABLE OF CONTENTS
How to Read This Manual................................................................................................................................. 4
Introduction..................................................................................................................................................... 4
Legal Prohibition.............................................................................................................................................4
Disclaimer........................................................................................................................................................4
Model-Specific Information............................................................................................................................... 5
Important Safety Instructions .........................................................................................................6
User Information on Electrical & Electronic Equipment............................................................................... 6
Environmental Advice for Users.................................................................................................................... 6
Note for the Battery and/or Accumulator Symbol (For EU countries only).............................................. 7
Important Safety Instructions ......................................................................................................... 8
Notes to Users in the State of California...................................................................................................... 8
ENERGY STAR Program.................................................................................................................................... 9
1. Guide to the Machine
Guide to Components......................................................................................................................................11
Exterior..........................................................................................................................................................11
Interior...........................................................................................................................................................12
Control Panel................................................................................................................................................12
Installing the Driver and Software...................................................................................................................15
Quick Install..................................................................................................................................................15
Upgrading or Deleting the Printer Driver................................................................................................... 15
What is Smart Organizing Monitor?..............................................................................................................18
2. Loading Paper
Supported Paper.............................................................................................................................................. 19
Non-Recommended Paper Types...................................................................................................................20
Print Area.......................................................................................................................................................... 21
Loading Paper.................................................................................................................................................. 23
Specifying Paper Type and Paper Size Using Smart Organizing Monitor.............................................25
Placing Originals..............................................................................................................................................27
About Originals............................................................................................................................................27
Placing Originals on the Exposure Glass...................................................................................................27
3. Printing Documents
Basic Operation............................................................................................................................................... 29
Printing on Both Sides of Sheets..................................................................................................................30
1
Canceling a Print Job...................................................................................................................................31
If a Paper Mismatch Occurs............................................................................................................................33
Continuing Printing Using Mismatched Paper........................................................................................... 33
Resetting the Print Job.................................................................................................................................. 34
Preventing Paper Mismatch Errors..............................................................................................................34
4. Copying Originals
Basic Operation............................................................................................................................................... 37
Canceling a Copy....................................................................................................................................... 38
Making Enlarged or Reduced Copies............................................................................................................39
Specifying Reduce/Enlarge....................................................................................................................... 39
Copying Both Sides of an ID Card onto One Side of Paper........................................................................41
Copying an ID Card....................................................................................................................................41
Specifying the Scan Settings........................................................................................................................... 44
Adjusting Image Density..............................................................................................................................44
Selecting the Document Type According to Original............................................................................... 44
5. Scanning from a Computer
Basic Operation............................................................................................................................................... 47
Using TWAIN scanner................................................................................................................................ 47
TWAIN Scanning.........................................................................................................................................47
Basic Operation for WIA Scanning........................................................................................................... 49
6. Configuring the Machine Using Smart Organizing Monitor
Checking the System Information....................................................................................................................51
Checking the Status Information................................................................................................................. 51
Printing the Configuration Page or Test Page............................................................................................ 52
Configuring the Machine Settings...................................................................................................................53
Tab Settings.................................................................................................................................................. 53
Updating the Firmware.................................................................................................................................... 54
7. Maintaining the Machine
Replacing the Print Cartridge.......................................................................................................................... 55
Cautions When Cleaning................................................................................................................................ 57
Cleaning the Inside of the Machine................................................................................................................58
Cleaning the Exposure Glass.......................................................................................................................... 59
2
8. Troubleshooting
Common Problems........................................................................................................................................... 61
Paper Feed Problems....................................................................................................................................... 62
Removing Printing Jams............................................................................................................................... 63
Print Quality Problems......................................................................................................................................67
Checking the Condition of the Machine.................................................................................................... 67
Printer Problems................................................................................................................................................68
Print Positions Do Not Match Display Positions.........................................................................................69
Copier Problems...............................................................................................................................................70
Scanner Problems.............................................................................................................................................71
Error and Status Indicate on the Control Panel..............................................................................................72
Codes on the Screen................................................................................................................................... 72
Error and Status Messages Appear on the Smart Organizing Monitor......................................................74
9. Appendix
Notes About the Toner.....................................................................................................................................77
Moving and Transporting the Machine..........................................................................................................78
Disposal........................................................................................................................................................ 78
Where to Inquire..........................................................................................................................................78
Consumables.................................................................................................................................................... 79
Print Cartridge.............................................................................................................................................. 79
Specifications of the Machine.........................................................................................................................80
General Function Specifications.................................................................................................................80
Printer Function Specifications.................................................................................................................... 81
Copier Function Specifications................................................................................................................... 82
Scanner Function Specifications.................................................................................................................82
Trademarks....................................................................................................................................................... 83
INDEX............................................................................................................................................................. 85
3
How to Read This Manual
Introduction
This manual contains detailed instructions and notes on the operation and use of this machine. For your
safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy
place for quick reference.
Legal Prohibition
Do not copy or print any item for which reproduction is prohibited by law.
Copying or printing the following items is generally prohibited by local law:
bank notes, revenue stamps, bonds, stock certificates, bank drafts, checks, passports, driver's licenses.
The preceding list is meant as a guide only and is not inclusive. We assume no responsibility for its
completeness or accuracy. If you have any questions concerning the legality of copying or printing
certain items, consult with your legal advisor.
Disclaimer
Contents of this manual are subject to change without prior notice.
To the maximum extent permitted by applicable laws, in no event will the manufacturer be liable for any
damages whatsoever arising out of failures of this machine, losses of the registered data, or the use or
non-use of this product and operation manuals provided with it.
Make sure that you always copy or have backups of the data registered in this machine. Documents or
data might be erased due to your operational errors or malfunctions of the machine.
In no event will the manufacturer be responsible for any documents created by you using this machine or
any results from the data executed by you.
For good output quality, the manufacturer recommends that you use genuine toner from the
manufacturer.
Two kinds of size notation are employed in this manual.
Some illustrations or explanations in this guide may differ from your product due to improvement or
change in the product.
4
Model-Specific Information
This section explains how you can identify the region your machine belongs to.
There is a label on the rear of the machine, located in the position shown below. The label contains
details that identify the region your machine belongs to. Read the label.
CXP042
The following information is region-specific. Read the information under the symbol that corresponds to
the region of your machine.
(mainly Europe and Asia)
If the label contains the following, your machine is a region A model:
• CODE XXXX -27, -29
• 220-240V
(mainly North America)
If the label contains the following, your machine is a region B model:
• CODE XXXX -17
• 120V
• Dimensions in this manual are given in two units of measure: metric and inch. If your machine is a
Region A model, refer to the metric units. If your machine is a Region B model, refer to the inch
units.
5
Important Safety Instructions
User Information on Electrical & Electronic Equipment
Users in the countries where this symbol shown in this section has been specified in
national law on collection and treatment of E-waste
Our Products contain high quality components and are designed to facilitate recycling.
Our products or product packaging are marked with the symbol below.
The symbol indicates that the product must not be treated as municipal waste. It must be disposed of
separately via the appropriate return and collection systems available. By following these instructions
you ensure that this product is treated correctly and help to reduce potential impacts on the environment
and human health, which could otherwise result from inappropriate handling. Recycling of products
helps to conserve natural resources and protect the environment.
For more detailed information on collection and recycling systems for this product, please contact the
shop where you purchased it, your local dealer or sales/service representatives.
All Other Users
If you wish to discard this product, please contact your local authorities, the shop where you bought this
product, your local dealer or sales/service representatives.
Environmental Advice for Users
Users in the EU, Switzerland and Norway
Consumables yield
Please refer to either the User’s Manual for this information or the packaging of the consumable.
Recycled paper
The machine can use recycled paper which is produced in accordance with European standard
EN 12281:2002 or DIN 19309. For products using EP printing technology, the machine can print
6
on 64g/m2 paper, which contains less raw materials and represents a significant resource
reduction.
Duplex printing (if applicable)
Duplex printing enables both sides of a sheet of paper to be used. This saves paper and reduces
the size of printed documents so that fewer sheets are used. We recommend that this feature is
enabled whenever you print.
Toner and ink cartridge return program
Toner and ink cartridge for recycling will be accepted free of charge from users in accordance with
local regulations.
For details about the return program, please refer to the Web page below or consult your service
person.
https://www.ricoh-return.com/
Energy efficiency
The amount of electricity a machine consumes depends as much on its specifications as it does on
the way you use it. The machine is designed to allow you to reduce electricity costs by switching to
Ready mode after it prints the last page. If required, it can immediately print again from this mode.
If no additional prints are required and a specified period of time passes, the device switches to an
energy saving mode.
In these modes, the machine consumes less power (watts). If the machine is to print again, it needs
a little longer to return from an energy saving mode than from Ready mode.
For maximum energy savings, we recommend that the default setting for power management is
used.
Products that comply with the Energy Star requirement are always energy efficient.
Note for the Battery and/or Accumulator Symbol (For EU countries only)
In accordance with the Battery Directive 2006/66/EC Article 20 Information for end-users Annex II,
the above symbol is printed on batteries and accumulators.
This symbol means that in the European Union, used batteries and accumulators should be disposed of
separately from your household waste.
In the EU, there are separate collection systems for not only used electrical and electronic products but
also batteries and accumulators.
Please dispose of them correctly at your local community waste collection/recycling centre.
7
Important Safety Instructions
Notes to Users in the State of California
Perchlorate Material - special handling may apply. See: www.dtsc.ca.gov/hazardouswaste/
perchlorate
8
ENERGY STAR Program
ENERGY STAR® Program Requirements for Imaging Equipment
The ENERGY STAR® Program Requirements for Imaging Equipment encourage energy conservation
by promoting energy efficient computers and other office equipment.
The program backs the development and dissemination of products that feature energy saving
functions.
It is an open program in which manufacturers participate voluntarily.
Targeted products are computers, monitors, printers, facsimiles, copiers, scanners, and multifunction
devices. Energy Star standards and logos are internationally uniform.
This machine is equipped with the following Energy Saver modes: Energy Saver mode 1 and Energy
Saver mode 2. The machine recovers from Energy Saver mode when it receives a print job, prints a
received fax, or when any key is pressed.
Energy Saver mode 1
This machine automatically enters Energy Saver mode 1 about 30 seconds after the last operation
is completed.
Energy Saver mode 2
This machine automatically enters Energy Saver mode 2 1 minute after the last operation is
completed.
Specifications
Energy Saver mode 1 Power Consumption
*1
45 W or less
Default Interval 30 seconds
Recovery Time
*1
10 seconds or less
9
Energy Saver mode 2 Power Consumption
*1
5 W or less
Default Interval 1 minute
Recovery Time
*1
25 seconds or less
*1
Recovery time and power consumption may differ depending on the conditions and environment of the
machine.
10
1. Guide to the Machine
Guide to Components
This section introduces the names of the various parts on the front and rear side of the machine and
outlines their functions.
Exterior
CXP002
1 2 3 4 5
6
11
87 9 10
12
1. Control Panel
Contains a screen and keys for machine control.
2. Exposure Glass Cover
Open this cover to place originals on the exposure glass.
3. Input Tray
This tray can hold up to 50 sheets of plain paper.
4. Exposure Glass
Place originals here sheet by sheet.
5. Input Tray Cover
Set this cover up and pull out the paper source tray to load paper.
6. Tray Extension
Pull out and extend this tray extension to hold the output paper.
11
7. Fusing Pressure Release Lever
If paper is jammed, lower the lever on the left end, and then remove the paper.
8. Front Cover
Open this cover to pull out the output tray before printing.
9. Maintenance Cover
Lift up this cover to replace consumables or clear a paper jam.
10. USB Port
Use this port to connect the machine to a computer using a USB cable.
11. Power Connector
Connect the power cord to the machine here. Insert the other end of the cable into a nearby wall outlet.
12. Power Switch
Use this switch to turn the power on or off.
Interior
1
CXP043
1. Print Cartridge
A replacement consumable that is required to make prints on paper. For details about replacing the cartridge,
see page 55 "Replacing the Print Cartridge".
Control Panel
• The actual control panel may look different from the illustration below, depending on the country of
use.
1. Guide to the Machine
12
CTT134
5
6
2
1
3
4
7
8
9
10
11
1. Original Type Indicator
Displays the original type in three levels.
The original type is indicated by which segment is lit on this indicator.
• Upper: Text/Photo
• Middle: Text
• Lower: Photo
2. Original Type key
Use this key to select the type of original.
3. Density Indicator
Displays the copy density in three levels.
The print density is indicated by which segment is lit on this indicator.
• Left: Lighter than normal
• Middle: Normal density
• Right: Darker than normal
Guide to Components
13
4. [Density] Key
Use this key to adjust the copy density.
5. [ID Card Copy] Key
Use this key to perform an ID copy.
6. Screen
Shows the number of copies and the error code.
7. [Number of copies] Key
Use this key to change the number of copies.
8. [Stop/Clear] Key
When the machine is online, press this key to cancel an ongoing print job.
9. [Start] Key
Use this key to start copying.
10. Power Indicator
This indicator lights up blue when the machine is turned on. It flashes when a print job is received and while
printing or scanning is in progress.
11. Alert Indicator
This indicator lights up red when the machine runs out of paper or consumables, when the paper settings do
not match the settings specified by the driver, or when other errors occur.
It flashes slowly when the machine is almost out of toner.
1. Guide to the Machine
14
Installing the Driver and Software
You can install the necessary driver for this machine using the included CD-ROM.
The operating systems compatible with the drivers and software for this machine are: Windows XP/
Vista/7/8 and Windows Server 2003/2003 R2/2008/2008 R2/2012.
The procedure in this section is an example based on Windows 7. The actual procedure may vary
depending on the operating system you are using.
• Be sure to disconnect the USB cable from the machine and turn the machine off before beginning
the installation.
Quick Install
Use Quick Install to install the printer driver, TWAIN driver, WIA driver, and Smart Organizing Monitor
from the CD-ROM.
1. Close all applications except this manual.
2. Insert the CD-ROM into the CD-ROM drive.
3. Select a language for the interface, and then click [OK].
4. From the CD-ROM menu, click [USB Quick Install].
5. Follow the instructions in the installation wizard.
Upgrading or Deleting the Printer Driver
Upgrading the printer driver
1. On the [Start] menu, click [Devices and Printers].
• Windows XP, Windows Server 2003/2003 R2:
On the [Start] menu, select [Printers and Faxes].
• Windows Vista, Windows Server 2008:
On the [Start] menu, select [Control Panel], and then click [Printers] in [Hardware and Sound]
category.
• Windows 8, Windows Server 2012:
Click [Search] on the Charm Bar, and then click [Control Panel]. When the [Control Panel]
window appears, click [View devices and printers].
Installing the Driver and Software
15
2. Right-click the icon of the printer model you want to modify, and then click [Printer
properties].
3. Click the [Advanced] tab.
4. Click [New Driver...], and then click [Next].
5. Click [Have Disk...].
6. Click [Browse...], and then select the printer driver location.
7. Click [OK], and then specify the printer model.
8. Click [Next].
9. Click [Finish].
10. Click [OK] to close the printer properties window.
11. Restart the computer.
Deleting the printer driver
1. On the [Start] menu, click [Devices and Printers].
• Windows XP, Windows Server 2003/2003 R2:
On the [Start] menu, select [Printers and Faxes].
• Windows Vista, Windows Server 2008:
On the [Start] menu, select [Control Panel], and then click [Printers] in [Hardware and Sound]
category.
• Windows 8, Windows Server 2012:
Click [Search] on the Charm Bar, and then click [Control Panel]. When the [Control Panel]
window appears, click [View devices and printers].
2. Right-click the icon of the printer you want to delete, and then click [Remove device].
• Windows XP/Vista, Windows Server 2003/2003 R2/2008
Right-click the icon of the machine you want to delete, and then click [Delete].
3. Click [Yes].
4. Click any printer icon, and then click [Print server properties].
5. Click the [Drivers] tab.
6. Click the [Change Driver Settings] button if it is displayed.
7. Click [Remove...].
8. Select [Remove driver and driver package.], and then click [OK].
9. Click [Yes].
10. Click [Delete].
1. Guide to the Machine
16
11. Click [OK].
12. Click [Close] to close the print server properties window.
Installing the Driver and Software
17
What is Smart Organizing Monitor?
Install this utility on your computer from the included CD-ROM before using it.
Smart Organizing Monitor provides the following functions:
• Displays the status of the machine
Displays paper jam messages and other error messages.
• Paper size and type settings
Displays the settings for paper sizes or types available on this machine.
• Print test and configuration pages
Prints List/Report to check the list of settings for this machine and other information.
• Modify the system settings
Use to change custom paper size settings and other settings on this machine.
• Modify the printer settings
Use to change print settings such as [Auto Continue:] and [I/O Time Out:] on this machine.
• Modify the copy settings
Use to change the machine’s copy settings such as [Reduce / Enlarge:].
For details about basic instructions on how to use Smart Organizing Monitor, see page 51
"Configuring the Machine Using Smart Organizing Monitor".
1. Guide to the Machine
18
2. Loading Paper
Supported Paper
Paper Size
• A4
• 81/2 " × 11 " (Letter)
• 81/2 " × 14 " (Legal)
• B5
• 51/2 " × 81/2 " (Half Letter)
• 71/4 " × 101/2 " (Executive)
• A5
• A6
• B6
• 16K (197 × 273 mm)
• 16K (195 × 270 mm)
• 16K (184 × 260 mm)
• 8 " × 13 " (F/GL)
• 81/2 " × 13 " (Foolscap)
• 81/4 " × 13 " (Folio)
• Custom Paper Size
The following paper sizes are supported as custom paper sizes:
• Approximately 90-216 mm (3.6-8.5 inches) in width
• Approximately 148-356 mm (5.8-14 inches) in length
Paper Type
• Plain Paper (65-99 g/m2 (17-26 lb.))
• Recycled Paper (75-90 g/m2 (20-24 lb.))
• Thin Paper (52-64 g/m2 (14-17 lb.))
• Thick Paper (100-130 g/m2 (26.6-34 lb.))
Paper Capacity
50 sheets
(70 g/m2, 19 lb.)
19
Non-Recommended Paper Types
Do not use the following types of paper:
• Ink-jet printer paper
• GelJet special paper
• Bent, folded, or creased paper
• Curled or twisted paper
• Wrinkled paper
• Damp paper
• Dirty or damaged paper
• Paper that is dry enough to emit static electricity
• Paper that has already been printed onto, except a preprinted letterhead paper.
Malfunctions are especially likely when using paper printed on by other than a laser printer
(e.g.monochrome and color copiers, ink-jet printers, etc.)
• Special paper, such as thermal paper and carbon paper
• Paper weighing heavier or lighter than the limit
• Paper with windows, holes, perforations, cutouts, or embossing
• Adhesive label paper on which glue or base paper is exposed
• Paper with clips or staples
• When loading paper, take care not to touch the surface of the paper.
• Even if paper is adequate for the machine, poorly stored paper can cause paper misfeeds, print
quality degradation, or malfunctions.
2. Loading Paper
20
Print Area
The diagram below shows the area of the paper that the machine can print on.
From the printer driver
CHZ904
2
3
3
1
4
4
1. Print area
2. Feed direction
3. Approx. 4.2 mm (0.2 inches)
4. Approx. 4.2 mm (0.2 inches)
• The print area may vary depending on the paper size and printer driver settings.
• To adjust the print position, specify [Registration] on the [System] tab in Smart Organizing
Monitor.
Print Area
21
Copier function
CHZ904
2
3
3
1
4
4
1. Print area
2. Feed direction
3. Approx. 4 mm (0.2 inches)
4. Approx. 3 mm (0.1 inches)
• The print area may vary depending on the paper size.
2. Loading Paper
22
Loading Paper
Load a stack of paper for printing in the input tray on the back of the machine.
• When loading paper, be sure to configure the size and type of paper. When printing a document,
specify the paper size and type in the printer driver so that the settings configured when paper is
loaded can be used for printing.
1. Open the input tray cover and pull out the tray.
1
2
CXP044
2. After pulling out the tray, tilt it back and forth, and then attach the end of the input tray to
the machine.
1
2
CXP004
Loading Paper
23
3. Raise up the paper support wire.
CXP045
4. Fan the paper before loading it in the tray.
CBK254
5. Slide the paper guide on both sides outward, and then load the paper print side up until it
stops.
1
1
2
CXP005
2. Loading Paper
24
6. Adjust the paper guide on both sides to fit the paper width.
CXP006
7. Open the front cover and tray extension.
CXP046
Specifying Paper Type and Paper Size Using Smart Organizing Monitor
The procedure in this section is an example based on Windows 7. The actual procedure may vary
depending on the operating system you are using.
Specifying the paper type and paper size
1. On the [Start] menu, click [All Programs].
2. Click [Smart Organizing Monitor for SP xxx Series].
3. Click [Smart Organizing Monitor for SP xxx Series Status].
4. If the machine you are using is not selected, click [Select Device...], and then select the
machine's model.
5. Click [OK].
6. On the [Status] tab, click [Change...].
7. Select the paper type and paper size, and then click [OK].
Loading Paper
25
8. Click [Close].
Changing the custom paper size
1. On the [Start] menu, click [All Programs].
2. Click [Smart Organizing Monitor for SP xxx Series].
3. Click [Smart Organizing Monitor for SP xxx Series Status].
4. If the machine you are using is not selected, click [Select Device...], and then select the
machine's model.
5. Click [OK].
6. On the [User Tool] tab, click [Printer Configuration].
7. On the [System] tab, select [mm] or [inch] in the [Measurement Unit:] list.
8. In the [Horizontal: (90 to 216 mm)] box, enter the width.
9. In the [Vertical: (148 to 356 mm)] box, enter the length.
10. Click [OK].
11. Click [Close].
2. Loading Paper
26
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