Ricoh ISC 615G, MP C1500 User Manual

Operating Instructions

Troubleshooting

When the Machine Does Not Operate as Wanted

Troubleshooting When Using the Copy Function

Troubleshooting When Using the Facsimile Function

Troubleshooting When Using the Printer Function

Troubleshooting When Using the Scanner Function

Adding Paper and Replacing Print Cartridges

Clearing Misfeeds

Remarks

Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the

Safety Information in "About This Machine" before using the machine.

Introduction

This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference.

Do not copy or print any item for which reproduction is prohibited by law. Copying or printing the following items is generally prohibited by local law: bank notes, revenue stamps, bonds, stock certificates, bank drafts, checks, passports, driver's licenses. The preceding list is meant as a guide only and is not inclusive. We assume no responsibility for its

completeness or accuracy. If you have any questions concerning the legality of copying or printing certain items, consult with your legal advisor.

Important

Contents of this manual are subject to change without prior notice. In no event will the company be liable for direct, indirect, special, incidental, or consequential damages as a result of handling or operating the machine.

Notes

Some illustrations in this manual might be slightly different from the machine. Depending on which country you are in, certain units may be optional. For details, please contact your

local dealer.

Caution:

Use of controls or adjustments or performance of procedures other than those specified in this manual might result in hazardous radiation exposure.

Two kinds of size notation are employed in this manual. With this machine refer to the metric version.

For good copy quality, the supplier recommends that you use genuine ink from the supplier.

The supplier shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the supplier with your office products.

Power Source

220 - 240V, 50/60Hz, 2A or less. Please be sure to connect the power cord to a power source as shown above. For details about power

source, see p.121 “Power Connection”.

Trademarks

Microsoft

, Windows® and Windows NT® are registered trademarks of Microsoft Corporation in the

United States and/or other countries. TrueType is registered trademarks of Apple Computer, Inc. PostScript

and Acrobat® are registered trademarks of Adobe Systems, Incorporated. PCL is a registered trademark of Hewlett-Packard Company. Bluetooth is a Trademark of the Bluetooth SIG, Inc. (Special Interest Group) and licensed to Ricoh

Company Limited. PictBridge is a trademark. Other product names used herein are for identification purposes only and might be trademarks of their

respective companies. We disclaim any and all rights to those marks. The proper names of the Windows operating systems are as follows:

• The product name of Windows

• The product names of Windows

95 is Microsoft® Windows 95.

98 is Microsoft® Windows 98.

Me is Microsoft® Windows Millennium Edition (Windows Me).

2000 are as follows: Microsoft® Windows® 2000 Advanced Server Microsoft® Windows® 2000 Server Microsoft® Windows® 2000 Professional

• The product names of Windows

XP are as follows: Microsoft® Windows® XP Professional Microsoft® Windows® XP Home Edition

• The product names of Windows Server

2003 are as follows: Microsoft® Windows ServerTM 2003 Standard Edition Microsoft® Windows ServerTM 2003 Enterprise Edition Microsoft® Windows ServerTM 2003 Web Edition

• The product names of Windows NT

4.0 are as follows: Microsoft® Windows NT® Server 4.0 Microsoft® Windows NT® Workstation 4.0

Manuals for This Machine

Refer to the manuals that are relevant to what you want to do with the machine.

❖ About This Machine

Be sure to read the Safety Information in this manual before using the machine. This manual provides an introduction to the functions of the machine. It also explains the control panel, preparation procedures for using the machine, how to enter text, and how to install the CD-ROMs provided.

❖ General Settings Guide

Explains User Tools settings, and Address Book procedures such as registering fax numbers, e-mail addresses, and user codes. Also refer to this manual for explanations on how to connect the machine.

❖ Troubleshooting

Provides a guide to solving common problems, and explains how to replace paper, print cartridges, and other consumables.

❖ Security Reference

This manual is for administrators of the machine. It explains security functions that the administrators can use to protect data from being tampered, or prevent the machine from unauthorized use. Also refer to this manual for the procedures for registering administrators, as well as setting user and administrator authentication.

❖ Copy Reference

Explains Copier functions and operations. Also refer to this manual for explanations on how to place originals.

❖ Facsimile Reference

Explains Facsimile functions and operations.

❖ Printer Reference

Explains Printer functions and operations.

❖ Scanner Reference

Explains Scanner functions and operations.

❖ Network Guide

Explains how to configure and operate the machine in a network environment, and use the software provided. This manual covers all models, and includes descriptions of functions and settings that might not be available on this machine. Images, illustrations, and information about operating systems that are supported might also differ slightly from those of this machine.

❖ Other manuals

• Quick Reference Copy Guide

• Quick Reference Fax Guide

• Quick Reference Printer Guide

• Quick Reference Scanner Guide

• PostScript3 Supplement

•UNIX Supplement

• Manuals for DeskTopBinder Lite

• DeskTopBinder Lite Setup Guide

• DeskTopBinder Introduction Guide

•Auto Document Link Guide

Note

❒ Manuals provided are specific to machine types.

❒ Adobe Acrobat Reader/Adobe Reader must be installed in order to view the

manuals as PDF files.

Manuals for This Machine ......................................................................................i

How to Read This Manual ..................................................................................... 1

Symbols ..................................................................................................................... 1

Names of Major Options ............................................................................................1

1. When the Machine Does Not Operate as Wanted

Indicators................................................................................................................3

When the Function Status Indicator Lights Up in Red.......................................4

When You Have Problems Operating the Machine.............................................5

When a Job is Not Performed...............................................................................8

2. Troubleshooting When Using the Copy Function

When a Message Appears...................................................................................11

When You Cannot Make Clear Copies ............................................................... 13

When You Cannot Make Copies as Wanted ......................................................17

When Memory is Full...........................................................................................20

3. Troubleshooting When Using the Facsimile Function

Adjusting the Volume..........................................................................................21

When a Message Appears...................................................................................24

When You Cannot Send or Receive Fax Messages as Wanted.......................30

When Memory is Full ............................................................................................... 34

If an Error Report is Printed................................................................................35

Turning Off the Main Power / In the Event of Power Failure............................36

When an Error Occurs Using Internet Fax ........................................................37

Error Mail Notification...............................................................................................37

Error Report (E-Mail)................................................................................................37

Server-Generated Error E-mail ................................................................................37

4. Troubleshooting When Using the Printer Function

When a Message Appears during Installation of the Printer Driver................39

Windows 95/98/Me, Windows 2000, Windows NT 4.0............................................. 39

Windows XP Professional, Windows Server 2003...................................................39

Windows XP Home Edition ......................................................................................40

When a Message Appears...................................................................................41

Status Messages......................................................................................................41

Alert Messages ........................................................................................................42

Printing the Error Log ...............................................................................................43

When You Cannot Print.......................................................................................44

Other Printing Problems ..................................................................................... 47

When PictBridge Printing Does Not Work.........................................................58

iii

5. Troubleshooting When Using the Scanner Function

When Scanning is Not Done as Expected ......................................................... 59

When You Cannot Send Scanned Files.............................................................60

When You Cannot Browse the Network to Send a Scanned File ............................60

When the TWAIN Driver Cannot be Started ............................................................60

The Network Delivery Function Cannot be Used ..................................................... 60

Operations are Not Possible When Messages Appear ............................................ 61

When a Message is Displayed............................................................................62

When a Message is Displayed on the Control Panel...............................................62

When a Message is Displayed on the Client Computer...........................................67

6. Adding Paper and Replacing Print Cartridges

Loading Paper......................................................................................................71

Loading Paper into the Paper Tray 1 ....................................................................... 71

Loading Paper into the Tray 2 and 3........................................................................73

Changing the Paper Size.....................................................................................76

Changing the Paper Size in Tray 1 ..........................................................................76

Changing a Paper Size in the Tray 2,3 .................................................................... 85

Handling Print Cartridges ................................................................................... 90

Replacing Print Cartridges .......................................................................................91

Sending Fax Messages When Ink has Run Out ......................................................92

Ink ............................................................................................................................ 92

Maintenance .........................................................................................................94

Nozzle Check Pattern ..............................................................................................94

Clean Printheads......................................................................................................97

Flush Printheads ......................................................................................................99

Adjustment .............................................................................................................101

Replacing the Transmission Stamp Cartridge ................................................113

7. Clearing Misfeeds

Removing Jammed Paper .................................................................................115

8. Remarks

Where to Put Your Machine ..............................................................................119

Machine Environment ............................................................................................ 119

Moving....................................................................................................................120

Power Connection..................................................................................................121

Access to the Machine...........................................................................................122

When Not Used for a Long Time............................................................................122

Maintaining Your Machine ................................................................................ 123

Cleaning the Exposure Glass.................................................................................123

Cleaning the Exposure Glass Cover ...................................................................... 124

Cleaning the ADF/ARDF ........................................................................................124

INDEX....................................................................................................... 125

How to Read This Manual

Symbols

This manual uses the following symbols:

Indicates important safety notes.

Ignoring these notes could result in serious injury or death. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine.

Indicates important safety notes.

Ignoring these notes could result in moderate or minor injury, or damage to the machine or to property. Be sure to read these notes. They can be found in the “Safety Information” section of this manual.

Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations.

This symbol indicates information or preparations required prior to operating.

Indicates supplementary explanations of the machine’s functions, and instructions on resolving user errors.

This symbol is located at the end of sections. It indicates where you can find further relevant information.

[ ]

Indicates the names of keys that appear on the machine’s display panel.

{ }

Indicates the names of keys on the machine’s control panel.

Names of Major Options

Major options of this machine are referred to as follows in this manual:

• Auto Document Feeder → ADF

• Auto Document Feeder capable of scanning both sides of a sheet → ARDF

1. When the Machine Does Not Operate as Wanted

This section explains basic troubleshooting procedures that are applicable to all functions of this machine.

Indicators

This section explains symbols displayed when the machine requires the user to remove misfed paper, add paper, or other perform other procedures.

x:Misfeed indicator Appears when a misfeed occurs. See p.115 “Clearing

Misfeeds”.

B: Add Paper indicator Appears when paper-out condition occurs. See p.71

“Loading Paper”.

G: Add Ink indicator Lit when ink is running low. See p.90 “Handling Print

Cartridges”.

When the Machine Does Not Operate as Wanted

When the Function Status Indicator Lights Up in Red

If a function key is lit in red, press the key to switch to the screen for the corresponding function, and then follow the message that appears.

Problem Cause Solution

Documents and reports do not print out.

An error has occurred. There is a problem with the func-

The machine is unable to connect to the network.

There is no copy paper left. Add more paper. See p.71 “Load-

ing Paper”.

Record the code number shown

tion whose key is lit red.

A network error has occurred. • Check the displayed message

in the display and contact your service representative. See “When A Message Displayed” of each chapter. Other functions are available normally.

and take an appropriate action. See “When A Message Displayed” of each chapter.

• Check that the machine is correctly connected to the network, and that the machine is correctly set. See “Network Settings”, General Settings Guide.

• Contact the administrator.

• When the function key is still lit in red, even if you take the measures above, contact your service representative.

Note

❒ If an error occurs in the function you are using, check the message that ap-

pears on the control panel, and then refer to “When a Message is Displayed” for the relevant function.

Reference

p.11 “Troubleshooting When Using the Copy Function”.

p.21 “Troubleshooting When Using the Facsimile Function”.

p.39 “Troubleshooting When Using the Printer Function”.

p.59 “Troubleshooting When Using the Scanner Function”.

When You Have Problems Operating the Machine

The following chart gives explanations of common problems and messages.

If other messages appear, follow the instructions displayed.

Problem Cause Solution

Please wait.” ap-

“ pears.

Please wait.” ap-

“ pears on the display.

Although the copier screen appears when the machine is turned on using the main power switch, it cannot be switched to another screen by pressing the {Facsimile} or {Scanner} key.

The machine has just been turned on and the User Tools screen is displayed, but the User Tools menu has items missing.

This message appears when you turn on the operation switch.

If the machine has not been in use for a long time, it may take longer than normal to print or start up when switched on.

Functions other than the copier function are not yet ready.

Functions other than the copier function are not yet ready. Time required varies by function. Functions appear in the User Tools menu when they become ready for use.

If the machine does not get started within 2 minutes, contact your service representative.

Wait for about 10 minutes.

Wait a little longer.

The display is difficult to see.

The display is off.

Nothing happens when the operation switch is turned on.

The main power indicator continues blinking and does not turn off when pressed.

Screen contrast is not adjusted. Set the screen contrast knob to the

light position to see the display panel properly. See “Display Contrast”, General Settings Guide.

The operation switch is turned off.

The main power switch is turned off.

This occurs in the following cases:

• The exposure glass cover, ADF, or ARDF is open.

• The machine is communicating with external equipment.

• The hard disk is active.

• The facsimile unit is installed in the machine and the directdial function is being used.

Turn on the operation switch.

Turn on the main power switch.

Close the exposure glass cover, ADF, or ARDF. and check if the machine is communicating with a computer.

When the Machine Does Not Operate as Wanted

Problem Cause Solution

“Adjusting...” appears.

Original images are printed on the reverse side of the paper.

Misfeeds occur frequently.

• The machine is performing image adjustment operations.

• The machine is cleaning its print head.

You may have loaded the paper incorrectly.

The tray's side fences may not be locked.

The tray's end fence may not be set properly.

Paper of an unrecognizable size has been loaded.

The machine may perform periodic maintenance during operations. The frequency and duration of maintenance depends on the humidity, temperature, and printing factors such as number of prints, paper size, and paper type. Wait for the machine to get ready.

Load paper correctly. Load paper into the paper tray with the print side down, and into the bypass tray with the print side up. See p.74 “Orientation-Fixed Paper or Two-Sided Paper”.

Check the side fences are locked. See p.76 “Changing the Paper Size”.

Check the end fence is set properly. See p.76 “Changing the Paper Size”.

If you load paper of an unrecognizable size, specify the paper size in “Paper Size”. See “Tray Paper Size: Tray1”,“Tray Paper Size: Tray2-3”, “General Settings Guide and Copy Paper”, About This Machine.

Misfeeds occur frequently.

An error message remains, even if misfed paper is removed.

After you change a consumable or clear a paper jam, the machine may not switch back to the screen for the function being used.

Print is disabled. Ink has run out. Both Black & White and Colour

You may have loaded paper of a size not shown on the paper size selector.

When a misfeed message appears, it remains until you open and close the cover as required.

Paper is still jammed in the tray.

If the optional hard disk is not installed, depending on the type of key card, the machine may not automatically switch back to the screen for the function being used after you change a consumable or clear a paper jam.

Use Tray Paper Settings to set the paper size. See “Tray Paper Settings”, General Settings Guide.

Clear misfed paper, and then open and close the front cover. See p.115 “Removing Jammed Paper”.

Press the {Start} key.

Print is disabled if only one of the four ink colours runs out. Replace the print cartridge before this happens.

When You Have Problems Operating the Machine

Problem Cause Solution

Cannot print in duplex mode.

The user code entry screen is displayed.

The Authentication screen appears.

Temperature

The “

Alert. Turn main power off, adjust room temp. and wait a while before restart-

”message ap-

ing.

pears, and print is disabled.

No hard disk drive is mounted on your machine.

You cannot use paper in Bypass Tray, One-Sheet Bypass Tray for duplex printing.

[1 Sided] is selected for “Paper Type”.

You cannot select duplex printing if the paper type is set to [La-

bel Paper], [OHP (Transparency)], [Thick Paper], [Envelope], [Post-

card], or [Inkjet Postcard].

Users are restricted by user management.

Basic Authentication, Windows Authentication, LDAP Authentication or Integration Server Authentication is set.

The temperature inside the printer is too high or too low.

Duplex copying requires the optional hard disk drive. See “Functions Requiring Optional Configurations”, Copy Reference.

For duplex printing, select Tray 1-3 in the copier mode or with the printer driver.

Select [On] or “Paper Type”. See “Paper Type: Paper Tray1-3”, General Settings Guide.

Select a paper type that allows duplex printing. See “Paper Type: Paper Tray1-3”, General Settings Guide.

Enter the user code (up to eight digits), and then press {q}.

Enter your login user name and user password. See “When the Authentication Screen is Displayed”, About This Machine.

Locate the printer in an environment where the temperature remains between 10 and 32°C. See p.119 “Where to Put Your Machine”.

You do not have

”

privileges to

The use of the function is restricted to authenticated users only.

Contact the administrator.

use this function.

Authentication failed. The entered login user name or

Authentication failed. Cannot access the authentication

” is displayed.

server when using Windows authentication , LDAP Authentication, or Integration Server Authentication.

Inquire the user administrator for the correct login user name and login password.

Contact the administrator.

Note

❒ If you cannot make copies as you want because of paper type, paper size, or

paper capacity problems, use recommended paper. See “Copy Paper”, About This Machine.

When the Machine Does Not Operate as Wanted

When a Job is Not Performed

You might not be able to perform a function if the machine is busy with another function.

If this appears to be the case, stop any active function, and then try performing the required function again. In some cases, you can carry out another job (copier, facsimile, printer scanner) without canceling the current job being performed. Performing multiple functions simultaneously like this is called “Multi-accessing”.

Function compatibility

Mode after you select Copy Facsimile Printer Scanner

Transmission Reception

Mode before you

select

Using the control panel

Copying

Copy

Transmission Operation

Scanning An Original for Memory Transmission

Memory Transmission

Immediate Transmission

Transmission

Memory Reception

Printing Received Data

Facsimile

Reception

Receive Data

Printing

Printer

Scanner

Sort Print

Using the control panel

Scanning

Using the control panel

××$$ $ $$ ××$ $$×× × $$

×××× × ××

ЧЧЧЧЧЧЧ ××

$$$$ $ ×× $

Copying

Transmission Operation

Scanning An Original for Memory Transmission

Memory Transmission

Immediate Transmission

Memory Reception

Receive Data

Printing Received Data

Printing

×××

*2 *2 *2

111

11 11

…means that these functions can be used together.

$…means that you can interrupt the current job with Function keys to proceed to a subsequent job.

1…means that another job will automatically start after the current job is finished.

Sort Print

××

Using the control panel

Scanning

When a Job is Not Performed

×…means that you must manually start another job after the current job is finished (i.e., these functions cannot be used together).

You can scan a document once the preceding job documents are all scanned.

During parallel reception, any subsequent job is suspended until reception is completed.

Note

❒ If the machine is capable of executing multiple functions simultaneously,

specify which function should have priority in “Print Priority”. This setting is factory-preset to “Display mode”. For setting of Printing Priority Function, see “Print Priority”, General Settings Guide.

❒ While printing is in progress, scanning a document using another function

may take more time.

When the Machine Does Not Operate as Wanted

2. Troubleshooting When Using the Copy Function

This section explains likely causes of and possible solutions for copier function problems.

When a Message Appears

This section explains the machine's main messages. If other messages appear, follow the instructions they contain.

Important

❒ For messages that are not listed here, see “When You Have Problems Operat-

ing the Machine”.

Message Cause Solution

Cannot detect original size

Check original orientation

Check paper size

Rotate Sort is unavailable with this paper size

Cannot dup. copy this size

Improper original is placed. Select paper manually, not in

Auto Paper Select mode, and do not use Auto Reduce/Enlarge function. See “Sizes difficult to detect”, Copy Reference.

Improper original is placed. Place the original on the exposure

glass. See “Placing the Exposure Glass” and “Sizes difficult to detect”, Copy Reference.

Original is not placed. Place your originals.

Original is not placed in a proper orientation.

Improper paper size is set. If you press the {Start} key, copy

A size of paper for which Rotate Sort is not available is selected.

A paper size not available in Duplex mode has been selected.

Change the orientation of the original.

will start onto the selected paper.

Select the proper paper size. See “Sort”, Copy Reference.

The following paper sizes are available for Duplex mode: A3L, B4L, A4KL, B5KL, A5KL,

11”×17”L, 8

/2”×11”KL, 71/4”×101/2”L,

8 8”×13”L, 8

/4”×13”L 8KL, 16KKL. Se-

8 lect one of these sizes.

/2”×14”L,

/2”×13”L,

Max. number of sets is nn

The number of copies exceeds the maximum copy quantity.

You can change the maximum copy quantity. See “Max. Number of Sets”, General Settings Guide.

Troubleshooting When Using the Copy Function

Message Cause Solution

Cannot copy. Original is being scanned by another function.

Scanner function is in use. Cancel the current scan job. To do

this, press the {Clear/ Stop} key on the scanner screen to display the message “

was pressed. Stop scanning?

[Stop].

You do not have privileges to

The use of this function is restricted to authentified users only.

Contact the administrator.

use this function.

Authentication failed.

The entered login user name or login password is not correct.

Cannot access the authentication server when using Windows authentication , LDAP Authentication, or Integration Server Authentication.

Inquire the user administrator for the correct login user name and login password.

Contact the administrator.

Reference

p.5 “When You Have Problems Operating the Machine”

Clear/Stop key

”, and then press

When You Cannot Make Clear Copies

This section explains likely causes of and possible solutions for unclear copies.

Problem Cause Solution

Copies appear dirty. Image density is too high. Adjust the image density. See

“Adjusting Image Density”, Copy Reference.

Copies appear dirty. [ADS Background] is not enabled. Select [Full Colour 1(Text)] or

[Black&White 1(Text)] for Original Type Setting of Copier Features to enable [ADS Background]. See “ADS Background”, General Settings Guide.

Printed images contain blots or are patchy.

• The printhead can scratch paper that is too thick or thin, causing ink bleed.

• Images may be too light to appear on coarse or treated paper.

The envelope lever is not correctly set.

The ink may be dry or the nozzles of the printheads may be clogged, preventing effective discharge.

Ink on printed surfaces is not dry. Do not touch printed surfaces im-

Use recommended paper. See “Copy Paper”, About This Machine.

Contact your service representative.

Set the lever correctly according to the type of paper you have loaded. When printing on envelopes, lower the envelope lever. If printed images are unclear even when printing on non-envelope paper, lower the envelope lever. See “When copying onto envelopes”, Copy Reference.

If the machine has been left unused for a long time, print the nozzle check pattern and perform head cleaning, if necessary. See p.94 “Maintenance”.

mediately after copying. OHP transparencies require more time than normal paper to dry. Remove freshly printed sheets one by one, taking care not to touch areas of print. See “Copy Paper”, About This Machine.

Printed images contain blots or are patchy.

• Check the machine is set on a horizontal surface.

• The machine must be placed on a stable and level surface.

Make sure the machine's environment meets requirements. See p.119 “Where to Put Your Machine”.

Troubleshooting When Using the Copy Function

Problem Cause Solution

Printed images contain blots or are patchy.

Image blurs or double lines appear.

The image is too dark or too light.

The paper is creased, curled, or has blemishes.

The paper is too thick, curled, or the print density is too high.

Image density is too light. Adjust the image density. See

The paper is damp. Use paper that has been stored in

The printheads are misaligned. Adjust the head positions. If they

The expiration date of the print cartridge has passed.

Smooth out the wrinkles from the paper, or replace it. See “Copy Paper”, About This Machine.

If paper comes out curled, adjust the Output Tray. See “Output tray settings”, About This Machine.

Lower the Envelope Lever for printing.

“Adjusting Image Density”, Copy Reference.

the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

are still misaligned, print the nozzle check test pattern, and then perform head cleaning, if necessary. See p.94 “Maintenance”.

Open the print cartridge and use it before the expiration date.

The image is too dark or too light.

Image is dirty or bleeds. The paper is not loaded in the

Image is dirty or bleeds. Use of non-recommended car-

The correct paper type settings are not made.

The image was not printed on a suitable surface.

correct orientation.

tridges and cartridge refill ink can result in loss of print quality and other problems.

Check if paper loaded on the paper tray, bypass tray or OneSheet Bypass Tray matching the paper type set on the control panel. See “Copy Paper”, About This Machine.

Before printing on special paper, check its surface carefully. Printing on non-print surfaces reduces print quality and can damage the machine's internal components. See “Copy Paper”, About This Machine.

Certain sizes of paper cannot be loaded lengthwise. Check the orientation of the loaded paper. See “Copy Paper”, About This Machine.

Use manufacturer-genuine cartridges. Contact your service representative.

When You Cannot Make Clear Copies

Problem Cause Solution

Image is dirty or bleeds. Duplex copying of large, single

colour or ink heavy images can result in ink leakage inside the main unit or onto the paper output roller.

The reverse side of an original image is copied.

A shadow appears on copies if you use pasted originals.

The same copy area is dirty whenever making copies.

Parts of images are not copied.

Image density is too high. Adjust the image density. See

The exposure glass, ADF, or ARDF is dirty.

The original is not set correctly. Set originals correctly. See “Copy

The correct paper size is not selected.

We recommend single-sided copying if print images are large and single colour or ink heavy.

“Adjusting Image Density”, Copy Reference.

Change the orientation of the original.

Put mending tape on the pasted part.

Clean them. See p.123 “Maintaining Your Machine”.

Paper” About This Machine.

Select the proper paper size.

Images appear only partially coloured.

Coloured lines appear. The exposure glass or scanning

White lines appear. The exposure glass or scanning

White lines appear. A nozzle might be misfiring. Print the test pattern to check

Copies are blank. The original is not set correctly. When using the exposure glass,

A moiré pattern is produced on copies.

The paper is damp. Use paper that has been stored in

the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Clean them. See p.123 “Maintain-

glass is dirty.

Your original has a dot pattern image or many lines.

ing Your Machine”.

Clean them. See p.123 “Maintaining Your Machine”.

whether a nozzle is misfiring. Perform head cleaning, if necessary. See p.94 “Maintenance”.

face the originals down. When using the ADF, or ARDF face them up.

Place the original on the exposure glass at a slight angle.

Troubleshooting When Using the Copy Function

Problem Cause Solution

Black spots appear on the copy of a photographic print.

Because of high humidity, the photographic print has stuck to the exposure glass.

Place the print on the exposure glass in either of the following ways:

• Place an OHP transparency on the exposure glass, and then place the print on top of the OHP transparency.

• Place the print on the exposure glass, and then place two or three sheets of white paper on top of it. Leave the exposure glass cover, ADF, or ARDF open when copying.

When You Cannot Make Copies as Wanted

This section explains causes and remedies when copy results are not as expected.

❖ Basic

Problem Cause Solution

Printing does not start. The cover of One-Sheet Bypass

Tray or One-Sheet output Tray is open.

Printing does not start. There is paper remaining in the

One-Sheet output Tray.

Misfeeds occur frequently.

The number of sheets loaded exceeds the capacity of the machine.

The paper is damp. Use paper that has been stored in

The paper is too thick or too thin. Use recommended paper. See

The copy paper is wrinkled or has been folded/creased.

Check that the cover of One-Sheet Bypass Tray or One-Sheet output Tray is properly closed.

Remove any paper left in the One-Sheet output Tray.

Load paper only as high as the upper limit markings on the side fences of the paper tray or bypass tray. See “Copy Paper”, About This Machine.

the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

“Copy Paper”, About This Machine.

Use recommended paper. Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Misfeeds occur frequently.

Copy paper becomes creased.

You cannot combine several functions.

Printed paper is used. Use recommended paper. Do not

reuse copy paper that has been already copied or printed onto. See “Copy Paper”, About This Machine.

The paper is damp. Use paper which has been stored

at the right temperature and humidity condition. See “Copy Paper”, About This Machine.

Paper is too thin. Use recommended paper. See

“Copy Paper”, About This Machine.

Selected functions cannot be used together.

Check the combination of functions and make the settings again. See “Combination Chart”, Copy Reference.

Troubleshooting When Using the Copy Function

Problem Cause Solution

The copy is grayed out or a text pattern appears in the background of the copy.

Print is slanted. The side fences in the paper feed

Print is slanted. The paper is feeding in at a slant. Load the paper correctly. See p.71

Print is slanted. The front cover is open. Make sure the right and lower

You have copied a copy-guarded document protected from unauthorized copying.

tray is not locked.

Check the document. See “Using [Data Security for Copying] “, Printer Reference.

Make sure the side fence is locked. See p.76 “Changing the Paper Size”.

“Loading Paper”.

right covers are properly closed.

❖ Combine

Problem Cause Solution

When using Combine, parts of the image are not copied.

You specified a reproduction ratio that does not match the sizes of your originals and copy paper.

When you specify a reproduction ratio using Manual Paper Select mode, make sure that the ratio matches your originals and the copy paper.

(Select the correct reproduction ratio before using Combine mode.)

Copies are not in correct order.

You placed the originals in the incorrect order.

When placing a stack of originals in the ADF, or ARDF, the last page should be on the bottom.

If you place an original on the exposure glass, start with the first page to be copied.

When You Cannot Make Copies as Wanted

❖ Duplex

Problem Cause Solution

Cannot print in duplex mode.

Copies are not in duplex order.

When using Duplex, copy is made Top to Bottom even though [Top to Top] is selected.

You may have loaded paper on the bypass tray, or One-Sheet Bypass Tray.

You have loaded paper exceeding 90 g/m

You have selected a tray which is set to [Off] in [Tray Paper Settings] in [System Settings].

You placed the originals in the incorrect order.

You placed the originals in the wrong orientation.

Remove paper loaded on the bypass tray, or One-Sheet Bypass Tray. Load paper in another tray.

Change the paper.

Set the tray to [On] in [Tray Paper Settings] in [System Settings]. See “System Settings”, General Settings Guide.

When placing a stack of originals in the ADF, or ARDF, the last page should be on the bottom.

If you place an original on the exposure glass, start with the first page to be copied.

Place the original in the correct orientation. See “Original Orientation”, Copy Reference.

Troubleshooting When Using the Copy Function

When Memory is Full

This section explains likely causes of and possible solutions for problems related to full memory.

Message Cause Solution

Memory is full. [Print] scanned orig., [Clear] to cancel/clear memory.

Press [Resume] to scan and copy remaining originals.

The scanned originals exceeds the number of pages that can be stored in memory.

The machine checked if the remaining originals should be copied, after the scanned original has been printed.

Press [Print] to copy scanned originals and cancel the scanning data. Press [Clear] to cancel the scanning data and not copy.

To continue copying, remove all copies, and then press [Resume]. To stop copying, press [Stop].

3. Troubleshooting When

Using the Facsimile Function

This chapter explains likely causes of and possible solutions for facsimile function problems.

Adjusting the Volume

The following describes how to adjust the volume.

You can change the volume of the following sounds that the machine makes.

❖ On Hook Mode

Heard when the {On Hook Dial} key is pressed.

❖ At Transmission

Heard when immediate transmission is performed.

❖ At Reception

Heard when the machine receives a document.

❖ At Dialing

Heard after pressing the {Start} key, until the line connects to the destination.

❖ At Printing

Heard when a received document is printed

A Press the {User Tools/Counter} key.

AMA049S

B Select [Fax Features] using {U} or {T}, and then press the {OK} key.

Troubleshooting When Using the Facsimile Function

C Select [General Settings/Adjust] using {U} or {T}, and then press the {OK} key.

D Select [Adjust Sound Volume] using {U} or {T}, and then press the {OK} key.

E Select the item you want to adjust using {U} or {T}, and then press the

{OK} key.

F Select the volume using {W} or {V}, and then press the {OK} key.

Press the {Escape} key to cancel setting and the display returns to that of step

G Press the {User Tools/Counter} key.

AMA049S

The standby display appears.

Adjusting the Volume

Note

❒ You can adjust the On Hook volume when you press the {On Hook Dial}

key. See “On Hook Dial”, Facsimile Reference.

❒ If the extended security function prevents you changing this setting, con-

tact the administrator.

❒ You can set the volume level to between 1 and 7.

Troubleshooting When Using the Facsimile Function

When a Message Appears

This section explains the machine's main messages. If other messages appear, follow their instructions.

Message Cause Solution

Error occurred, and trans. was cancelled.

Put original back, check it and press Start key.

Cannot detect original size. Place original again, then press Start key.

LFunc. Problems

Data will be initialized.

Cannot send fax as scanner is in use by another function.

A document jam occurred during Immediate Transmission. There may be a problem with the machine or the telephone line (for example noise or cross talk).

Original jammed during Memory Transmission.

The machine failed to detect the size of the original.

There is a problem with the fax. Record the code number shown

The machine is scanning an original under another function.

Press [Exit], and then resend the pages that have not been sent.

If the error reoccurs frequently, contact your service representative.

Place originals that have not been scanned on the exposure glass, ADF, or ARDF again.

Place original again, and then press {Start} key.

in the display and contact your service representative.

Other functions can be used.

Before sending the fax, cancel the current scan job under the other function. To do this, press the {Clear/Stop} key on the control panel to display the message

Clear/Stop key was

“

pressed. Stop scanning?

”, and then press [Stop].

Updating destination list. Reselect destination(s) or sender's name later.

You do not have privileges to use this function.

Authentication failed.

The destination list is being updated from the network using SmartDeviceMonitor for Admin or Web Image Monitor. Depending on the number of destinations to be updated, there may be some delay before you can resume operation. Operation is not possible while this message is displayed.

Use of this function is restricted. Contact the administrator.

Wrong login user name or password.

Wait until the message disappears. Do not switch off the power while this message is displayed.

Confirm correct login user name or password.

+ 104 hidden pages

Ricoh ISC 615G, MP C1500 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Introduction

Important

Notes

Caution:

Power Source

Trademarks

Manuals for This Machine

TABLE OF CONTENTS

How to Read This Manual

Symbols

Names of Major Options

1. When the Machine Does Not Operate as Wanted

Indicators

When the Function Status Indicator Lights Up in Red

When You Have Problems Operating the Machine

When a Job is Not Performed

2. Troubleshooting When Using the Copy Function

When a Message Appears

When You Cannot Make Clear Copies

When You Cannot Make Copies as Wanted

When Memory is Full

Adjusting the Volume

When a Message Appears