Ricoh ISC 615G, MP C1500 User Manual

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Operating Instructions

Troubleshooting

When the Machine Does Not Operate as Wanted

Troubleshooting When Using the Copy Function

Troubleshooting When Using the Facsimile Function

Troubleshooting When Using the Printer Function

Troubleshooting When Using the Scanner Function

Adding Paper and Replacing Print Cartridges

Clearing Misfeeds

Remarks

Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the

Safety Information in "About This Machine" before using the machine.

Introduction

This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference.

Do not copy or print any item for which reproduction is prohibited by law. Copying or printing the following items is generally prohibited by local law: bank notes, revenue stamps, bonds, stock certificates, bank drafts, checks, passports, driver's licenses. The preceding list is meant as a guide only and is not inclusive. We assume no responsibility for its

completeness or accuracy. If you have any questions concerning the legality of copying or printing certain items, consult with your legal advisor.

Important

Contents of this manual are subject to change without prior notice. In no event will the company be liable for direct, indirect, special, incidental, or consequential damages as a result of handling or operating the machine.

Notes

Some illustrations in this manual might be slightly different from the machine. Depending on which country you are in, certain units may be optional. For details, please contact your

local dealer.

Caution:

Use of controls or adjustments or performance of procedures other than those specified in this manual might result in hazardous radiation exposure.

Two kinds of size notation are employed in this manual. With this machine refer to the metric version.

For good copy quality, the supplier recommends that you use genuine ink from the supplier.

The supplier shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the supplier with your office products.

Power Source

220 - 240V, 50/60Hz, 2A or less. Please be sure to connect the power cord to a power source as shown above. For details about power

source, see p.121 “Power Connection”.

Trademarks

Microsoft

, Windows® and Windows NT® are registered trademarks of Microsoft Corporation in the

United States and/or other countries. TrueType is registered trademarks of Apple Computer, Inc. PostScript

and Acrobat® are registered trademarks of Adobe Systems, Incorporated. PCL is a registered trademark of Hewlett-Packard Company. Bluetooth is a Trademark of the Bluetooth SIG, Inc. (Special Interest Group) and licensed to Ricoh

Company Limited. PictBridge is a trademark. Other product names used herein are for identification purposes only and might be trademarks of their

respective companies. We disclaim any and all rights to those marks. The proper names of the Windows operating systems are as follows:

• The product name of Windows

• The product names of Windows

95 is Microsoft® Windows 95.

98 is Microsoft® Windows 98.

Me is Microsoft® Windows Millennium Edition (Windows Me).

2000 are as follows: Microsoft® Windows® 2000 Advanced Server Microsoft® Windows® 2000 Server Microsoft® Windows® 2000 Professional

• The product names of Windows

XP are as follows: Microsoft® Windows® XP Professional Microsoft® Windows® XP Home Edition

• The product names of Windows Server

2003 are as follows: Microsoft® Windows ServerTM 2003 Standard Edition Microsoft® Windows ServerTM 2003 Enterprise Edition Microsoft® Windows ServerTM 2003 Web Edition

• The product names of Windows NT

4.0 are as follows: Microsoft® Windows NT® Server 4.0 Microsoft® Windows NT® Workstation 4.0

Manuals for This Machine

Refer to the manuals that are relevant to what you want to do with the machine.

❖ About This Machine

Be sure to read the Safety Information in this manual before using the machine. This manual provides an introduction to the functions of the machine. It also explains the control panel, preparation procedures for using the machine, how to enter text, and how to install the CD-ROMs provided.

❖ General Settings Guide

Explains User Tools settings, and Address Book procedures such as registering fax numbers, e-mail addresses, and user codes. Also refer to this manual for explanations on how to connect the machine.

❖ Troubleshooting

Provides a guide to solving common problems, and explains how to replace paper, print cartridges, and other consumables.

❖ Security Reference

This manual is for administrators of the machine. It explains security functions that the administrators can use to protect data from being tampered, or prevent the machine from unauthorized use. Also refer to this manual for the procedures for registering administrators, as well as setting user and administrator authentication.

❖ Copy Reference

Explains Copier functions and operations. Also refer to this manual for explanations on how to place originals.

❖ Facsimile Reference

Explains Facsimile functions and operations.

❖ Printer Reference

Explains Printer functions and operations.

❖ Scanner Reference

Explains Scanner functions and operations.

❖ Network Guide

Explains how to configure and operate the machine in a network environment, and use the software provided. This manual covers all models, and includes descriptions of functions and settings that might not be available on this machine. Images, illustrations, and information about operating systems that are supported might also differ slightly from those of this machine.

❖ Other manuals

• Quick Reference Copy Guide

• Quick Reference Fax Guide

• Quick Reference Printer Guide

• Quick Reference Scanner Guide

• PostScript3 Supplement

•UNIX Supplement

• Manuals for DeskTopBinder Lite

• DeskTopBinder Lite Setup Guide

• DeskTopBinder Introduction Guide

•Auto Document Link Guide

Note

❒ Manuals provided are specific to machine types.

❒ Adobe Acrobat Reader/Adobe Reader must be installed in order to view the

manuals as PDF files.

Manuals for This Machine ......................................................................................i

How to Read This Manual ..................................................................................... 1

Symbols ..................................................................................................................... 1

Names of Major Options ............................................................................................1

1. When the Machine Does Not Operate as Wanted

Indicators................................................................................................................3

When the Function Status Indicator Lights Up in Red.......................................4

When You Have Problems Operating the Machine.............................................5

When a Job is Not Performed...............................................................................8

2. Troubleshooting When Using the Copy Function

When a Message Appears...................................................................................11

When You Cannot Make Clear Copies ............................................................... 13

When You Cannot Make Copies as Wanted ......................................................17

When Memory is Full...........................................................................................20

3. Troubleshooting When Using the Facsimile Function

Adjusting the Volume..........................................................................................21

When a Message Appears...................................................................................24

When You Cannot Send or Receive Fax Messages as Wanted.......................30

When Memory is Full ............................................................................................... 34

If an Error Report is Printed................................................................................35

Turning Off the Main Power / In the Event of Power Failure............................36

When an Error Occurs Using Internet Fax ........................................................37

Error Mail Notification...............................................................................................37

Error Report (E-Mail)................................................................................................37

Server-Generated Error E-mail ................................................................................37

4. Troubleshooting When Using the Printer Function

When a Message Appears during Installation of the Printer Driver................39

Windows 95/98/Me, Windows 2000, Windows NT 4.0............................................. 39

Windows XP Professional, Windows Server 2003...................................................39

Windows XP Home Edition ......................................................................................40

When a Message Appears...................................................................................41

Status Messages......................................................................................................41

Alert Messages ........................................................................................................42

Printing the Error Log ...............................................................................................43

When You Cannot Print.......................................................................................44

Other Printing Problems ..................................................................................... 47

When PictBridge Printing Does Not Work.........................................................58

iii

5. Troubleshooting When Using the Scanner Function

When Scanning is Not Done as Expected ......................................................... 59

When You Cannot Send Scanned Files.............................................................60

When You Cannot Browse the Network to Send a Scanned File ............................60

When the TWAIN Driver Cannot be Started ............................................................60

The Network Delivery Function Cannot be Used ..................................................... 60

Operations are Not Possible When Messages Appear ............................................ 61

When a Message is Displayed............................................................................62

When a Message is Displayed on the Control Panel...............................................62

When a Message is Displayed on the Client Computer...........................................67

6. Adding Paper and Replacing Print Cartridges

Loading Paper......................................................................................................71

Loading Paper into the Paper Tray 1 ....................................................................... 71

Loading Paper into the Tray 2 and 3........................................................................73

Changing the Paper Size.....................................................................................76

Changing the Paper Size in Tray 1 ..........................................................................76

Changing a Paper Size in the Tray 2,3 .................................................................... 85

Handling Print Cartridges ................................................................................... 90

Replacing Print Cartridges .......................................................................................91

Sending Fax Messages When Ink has Run Out ......................................................92

Ink ............................................................................................................................ 92

Maintenance .........................................................................................................94

Nozzle Check Pattern ..............................................................................................94

Clean Printheads......................................................................................................97

Flush Printheads ......................................................................................................99

Adjustment .............................................................................................................101

Replacing the Transmission Stamp Cartridge ................................................113

7. Clearing Misfeeds

Removing Jammed Paper .................................................................................115

8. Remarks

Where to Put Your Machine ..............................................................................119

Machine Environment ............................................................................................ 119

Moving....................................................................................................................120

Power Connection..................................................................................................121

Access to the Machine...........................................................................................122

When Not Used for a Long Time............................................................................122

Maintaining Your Machine ................................................................................ 123

Cleaning the Exposure Glass.................................................................................123

Cleaning the Exposure Glass Cover ...................................................................... 124

Cleaning the ADF/ARDF ........................................................................................124

INDEX....................................................................................................... 125

How to Read This Manual

Symbols

This manual uses the following symbols:

Indicates important safety notes.

Ignoring these notes could result in serious injury or death. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine.

Indicates important safety notes.

Ignoring these notes could result in moderate or minor injury, or damage to the machine or to property. Be sure to read these notes. They can be found in the “Safety Information” section of this manual.

Indicates points to pay attention to when using the machine, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations.

This symbol indicates information or preparations required prior to operating.

Indicates supplementary explanations of the machine’s functions, and instructions on resolving user errors.

This symbol is located at the end of sections. It indicates where you can find further relevant information.

[ ]

Indicates the names of keys that appear on the machine’s display panel.

{ }

Indicates the names of keys on the machine’s control panel.

Names of Major Options

Major options of this machine are referred to as follows in this manual:

• Auto Document Feeder → ADF

• Auto Document Feeder capable of scanning both sides of a sheet → ARDF

1. When the Machine Does Not Operate as Wanted

This section explains basic troubleshooting procedures that are applicable to all functions of this machine.

Indicators

This section explains symbols displayed when the machine requires the user to remove misfed paper, add paper, or other perform other procedures.

x:Misfeed indicator Appears when a misfeed occurs. See p.115 “Clearing

Misfeeds”.

B: Add Paper indicator Appears when paper-out condition occurs. See p.71

“Loading Paper”.

G: Add Ink indicator Lit when ink is running low. See p.90 “Handling Print

Cartridges”.

When the Machine Does Not Operate as Wanted

When the Function Status Indicator Lights Up in Red

If a function key is lit in red, press the key to switch to the screen for the corresponding function, and then follow the message that appears.

Problem Cause Solution

Documents and reports do not print out.

An error has occurred. There is a problem with the func-

The machine is unable to connect to the network.

There is no copy paper left. Add more paper. See p.71 “Load-

ing Paper”.

Record the code number shown

tion whose key is lit red.

A network error has occurred. • Check the displayed message

in the display and contact your service representative. See “When A Message Displayed” of each chapter. Other functions are available normally.

and take an appropriate action. See “When A Message Displayed” of each chapter.

• Check that the machine is correctly connected to the network, and that the machine is correctly set. See “Network Settings”, General Settings Guide.

• Contact the administrator.

• When the function key is still lit in red, even if you take the measures above, contact your service representative.

Note

❒ If an error occurs in the function you are using, check the message that ap-

pears on the control panel, and then refer to “When a Message is Displayed” for the relevant function.

Reference

p.11 “Troubleshooting When Using the Copy Function”.

p.21 “Troubleshooting When Using the Facsimile Function”.

p.39 “Troubleshooting When Using the Printer Function”.

p.59 “Troubleshooting When Using the Scanner Function”.

When You Have Problems Operating the Machine

The following chart gives explanations of common problems and messages.

If other messages appear, follow the instructions displayed.

Problem Cause Solution

Please wait.” ap-

“ pears.

Please wait.” ap-

“ pears on the display.

Although the copier screen appears when the machine is turned on using the main power switch, it cannot be switched to another screen by pressing the {Facsimile} or {Scanner} key.

The machine has just been turned on and the User Tools screen is displayed, but the User Tools menu has items missing.

This message appears when you turn on the operation switch.

If the machine has not been in use for a long time, it may take longer than normal to print or start up when switched on.

Functions other than the copier function are not yet ready.

Functions other than the copier function are not yet ready. Time required varies by function. Functions appear in the User Tools menu when they become ready for use.

If the machine does not get started within 2 minutes, contact your service representative.

Wait for about 10 minutes.

Wait a little longer.

The display is difficult to see.

The display is off.

Nothing happens when the operation switch is turned on.

The main power indicator continues blinking and does not turn off when pressed.

Screen contrast is not adjusted. Set the screen contrast knob to the

light position to see the display panel properly. See “Display Contrast”, General Settings Guide.

The operation switch is turned off.

The main power switch is turned off.

This occurs in the following cases:

• The exposure glass cover, ADF, or ARDF is open.

• The machine is communicating with external equipment.

• The hard disk is active.

• The facsimile unit is installed in the machine and the directdial function is being used.

Turn on the operation switch.

Turn on the main power switch.

Close the exposure glass cover, ADF, or ARDF. and check if the machine is communicating with a computer.

When the Machine Does Not Operate as Wanted

Problem Cause Solution

“Adjusting...” appears.

Original images are printed on the reverse side of the paper.

Misfeeds occur frequently.

• The machine is performing image adjustment operations.

• The machine is cleaning its print head.

You may have loaded the paper incorrectly.

The tray's side fences may not be locked.

The tray's end fence may not be set properly.

Paper of an unrecognizable size has been loaded.

The machine may perform periodic maintenance during operations. The frequency and duration of maintenance depends on the humidity, temperature, and printing factors such as number of prints, paper size, and paper type. Wait for the machine to get ready.

Load paper correctly. Load paper into the paper tray with the print side down, and into the bypass tray with the print side up. See p.74 “Orientation-Fixed Paper or Two-Sided Paper”.

Check the side fences are locked. See p.76 “Changing the Paper Size”.

Check the end fence is set properly. See p.76 “Changing the Paper Size”.

If you load paper of an unrecognizable size, specify the paper size in “Paper Size”. See “Tray Paper Size: Tray1”,“Tray Paper Size: Tray2-3”, “General Settings Guide and Copy Paper”, About This Machine.

Misfeeds occur frequently.

An error message remains, even if misfed paper is removed.

After you change a consumable or clear a paper jam, the machine may not switch back to the screen for the function being used.

Print is disabled. Ink has run out. Both Black & White and Colour

You may have loaded paper of a size not shown on the paper size selector.

When a misfeed message appears, it remains until you open and close the cover as required.

Paper is still jammed in the tray.

If the optional hard disk is not installed, depending on the type of key card, the machine may not automatically switch back to the screen for the function being used after you change a consumable or clear a paper jam.

Use Tray Paper Settings to set the paper size. See “Tray Paper Settings”, General Settings Guide.

Clear misfed paper, and then open and close the front cover. See p.115 “Removing Jammed Paper”.

Press the {Start} key.

Print is disabled if only one of the four ink colours runs out. Replace the print cartridge before this happens.

When You Have Problems Operating the Machine

Problem Cause Solution

Cannot print in duplex mode.

The user code entry screen is displayed.

The Authentication screen appears.

Temperature

The “

Alert. Turn main power off, adjust room temp. and wait a while before restart-

”message ap-

ing.

pears, and print is disabled.

No hard disk drive is mounted on your machine.

You cannot use paper in Bypass Tray, One-Sheet Bypass Tray for duplex printing.

[1 Sided] is selected for “Paper Type”.

You cannot select duplex printing if the paper type is set to [La-

bel Paper], [OHP (Transparency)], [Thick Paper], [Envelope], [Post-

card], or [Inkjet Postcard].

Users are restricted by user management.

Basic Authentication, Windows Authentication, LDAP Authentication or Integration Server Authentication is set.

The temperature inside the printer is too high or too low.

Duplex copying requires the optional hard disk drive. See “Functions Requiring Optional Configurations”, Copy Reference.

For duplex printing, select Tray 1-3 in the copier mode or with the printer driver.

Select [On] or “Paper Type”. See “Paper Type: Paper Tray1-3”, General Settings Guide.

Select a paper type that allows duplex printing. See “Paper Type: Paper Tray1-3”, General Settings Guide.

Enter the user code (up to eight digits), and then press {q}.

Enter your login user name and user password. See “When the Authentication Screen is Displayed”, About This Machine.

Locate the printer in an environment where the temperature remains between 10 and 32°C. See p.119 “Where to Put Your Machine”.

You do not have

”

privileges to

The use of the function is restricted to authenticated users only.

Contact the administrator.

use this function.

Authentication failed. The entered login user name or

Authentication failed. Cannot access the authentication

” is displayed.

server when using Windows authentication , LDAP Authentication, or Integration Server Authentication.

Inquire the user administrator for the correct login user name and login password.

Contact the administrator.

Note

❒ If you cannot make copies as you want because of paper type, paper size, or

paper capacity problems, use recommended paper. See “Copy Paper”, About This Machine.

When the Machine Does Not Operate as Wanted

When a Job is Not Performed

You might not be able to perform a function if the machine is busy with another function.

If this appears to be the case, stop any active function, and then try performing the required function again. In some cases, you can carry out another job (copier, facsimile, printer scanner) without canceling the current job being performed. Performing multiple functions simultaneously like this is called “Multi-accessing”.

Function compatibility

Mode after you select Copy Facsimile Printer Scanner

Transmission Reception

Mode before you

select

Using the control panel

Copying

Copy

Transmission Operation

Scanning An Original for Memory Transmission

Memory Transmission

Immediate Transmission

Transmission

Memory Reception

Printing Received Data

Facsimile

Reception

Receive Data

Printing

Printer

Scanner

Sort Print

Using the control panel

Scanning

Using the control panel

××$$ $ $$ ××$ $$×× × $$

×××× × ××

ЧЧЧЧЧЧЧ ××

$$$$ $ ×× $

Copying

Transmission Operation

Scanning An Original for Memory Transmission

Memory Transmission

Immediate Transmission

Memory Reception

Receive Data

Printing Received Data

Printing

×××

*2 *2 *2

111

11 11

…means that these functions can be used together.

$…means that you can interrupt the current job with Function keys to proceed to a subsequent job.

1…means that another job will automatically start after the current job is finished.

Sort Print

××

Using the control panel

Scanning

When a Job is Not Performed

×…means that you must manually start another job after the current job is finished (i.e., these functions cannot be used together).

You can scan a document once the preceding job documents are all scanned.

During parallel reception, any subsequent job is suspended until reception is completed.

Note

❒ If the machine is capable of executing multiple functions simultaneously,

specify which function should have priority in “Print Priority”. This setting is factory-preset to “Display mode”. For setting of Printing Priority Function, see “Print Priority”, General Settings Guide.

❒ While printing is in progress, scanning a document using another function

may take more time.

When the Machine Does Not Operate as Wanted

2. Troubleshooting When Using the Copy Function

This section explains likely causes of and possible solutions for copier function problems.

When a Message Appears

This section explains the machine's main messages. If other messages appear, follow the instructions they contain.

Important

❒ For messages that are not listed here, see “When You Have Problems Operat-

ing the Machine”.

Message Cause Solution

Cannot detect original size

Check original orientation

Check paper size

Rotate Sort is unavailable with this paper size

Cannot dup. copy this size

Improper original is placed. Select paper manually, not in

Auto Paper Select mode, and do not use Auto Reduce/Enlarge function. See “Sizes difficult to detect”, Copy Reference.

Improper original is placed. Place the original on the exposure

glass. See “Placing the Exposure Glass” and “Sizes difficult to detect”, Copy Reference.

Original is not placed. Place your originals.

Original is not placed in a proper orientation.

Improper paper size is set. If you press the {Start} key, copy

A size of paper for which Rotate Sort is not available is selected.

A paper size not available in Duplex mode has been selected.

Change the orientation of the original.

will start onto the selected paper.

Select the proper paper size. See “Sort”, Copy Reference.

The following paper sizes are available for Duplex mode: A3L, B4L, A4KL, B5KL, A5KL,

11”×17”L, 8

/2”×11”KL, 71/4”×101/2”L,

8 8”×13”L, 8

/4”×13”L 8KL, 16KKL. Se-

8 lect one of these sizes.

/2”×14”L,

/2”×13”L,

Max. number of sets is nn

The number of copies exceeds the maximum copy quantity.

You can change the maximum copy quantity. See “Max. Number of Sets”, General Settings Guide.

Troubleshooting When Using the Copy Function

Message Cause Solution

Cannot copy. Original is being scanned by another function.

Scanner function is in use. Cancel the current scan job. To do

this, press the {Clear/ Stop} key on the scanner screen to display the message “

was pressed. Stop scanning?

[Stop].

You do not have privileges to

The use of this function is restricted to authentified users only.

Contact the administrator.

use this function.

Authentication failed.

The entered login user name or login password is not correct.

Cannot access the authentication server when using Windows authentication , LDAP Authentication, or Integration Server Authentication.

Inquire the user administrator for the correct login user name and login password.

Contact the administrator.

Reference

p.5 “When You Have Problems Operating the Machine”

Clear/Stop key

”, and then press

When You Cannot Make Clear Copies

This section explains likely causes of and possible solutions for unclear copies.

Problem Cause Solution

Copies appear dirty. Image density is too high. Adjust the image density. See

“Adjusting Image Density”, Copy Reference.

Copies appear dirty. [ADS Background] is not enabled. Select [Full Colour 1(Text)] or

[Black&White 1(Text)] for Original Type Setting of Copier Features to enable [ADS Background]. See “ADS Background”, General Settings Guide.

Printed images contain blots or are patchy.

• The printhead can scratch paper that is too thick or thin, causing ink bleed.

• Images may be too light to appear on coarse or treated paper.

The envelope lever is not correctly set.

The ink may be dry or the nozzles of the printheads may be clogged, preventing effective discharge.

Ink on printed surfaces is not dry. Do not touch printed surfaces im-

Use recommended paper. See “Copy Paper”, About This Machine.

Contact your service representative.

Set the lever correctly according to the type of paper you have loaded. When printing on envelopes, lower the envelope lever. If printed images are unclear even when printing on non-envelope paper, lower the envelope lever. See “When copying onto envelopes”, Copy Reference.

If the machine has been left unused for a long time, print the nozzle check pattern and perform head cleaning, if necessary. See p.94 “Maintenance”.

mediately after copying. OHP transparencies require more time than normal paper to dry. Remove freshly printed sheets one by one, taking care not to touch areas of print. See “Copy Paper”, About This Machine.

Printed images contain blots or are patchy.

• Check the machine is set on a horizontal surface.

• The machine must be placed on a stable and level surface.

Make sure the machine's environment meets requirements. See p.119 “Where to Put Your Machine”.

Troubleshooting When Using the Copy Function

Problem Cause Solution

Printed images contain blots or are patchy.

Image blurs or double lines appear.

The image is too dark or too light.

The paper is creased, curled, or has blemishes.

The paper is too thick, curled, or the print density is too high.

Image density is too light. Adjust the image density. See

The paper is damp. Use paper that has been stored in

The printheads are misaligned. Adjust the head positions. If they

The expiration date of the print cartridge has passed.

Smooth out the wrinkles from the paper, or replace it. See “Copy Paper”, About This Machine.

If paper comes out curled, adjust the Output Tray. See “Output tray settings”, About This Machine.

Lower the Envelope Lever for printing.

“Adjusting Image Density”, Copy Reference.

the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

are still misaligned, print the nozzle check test pattern, and then perform head cleaning, if necessary. See p.94 “Maintenance”.

Open the print cartridge and use it before the expiration date.

The image is too dark or too light.

Image is dirty or bleeds. The paper is not loaded in the

Image is dirty or bleeds. Use of non-recommended car-

The correct paper type settings are not made.

The image was not printed on a suitable surface.

correct orientation.

tridges and cartridge refill ink can result in loss of print quality and other problems.

Check if paper loaded on the paper tray, bypass tray or OneSheet Bypass Tray matching the paper type set on the control panel. See “Copy Paper”, About This Machine.

Before printing on special paper, check its surface carefully. Printing on non-print surfaces reduces print quality and can damage the machine's internal components. See “Copy Paper”, About This Machine.

Certain sizes of paper cannot be loaded lengthwise. Check the orientation of the loaded paper. See “Copy Paper”, About This Machine.

Use manufacturer-genuine cartridges. Contact your service representative.

When You Cannot Make Clear Copies

Problem Cause Solution

Image is dirty or bleeds. Duplex copying of large, single

colour or ink heavy images can result in ink leakage inside the main unit or onto the paper output roller.

The reverse side of an original image is copied.

A shadow appears on copies if you use pasted originals.

The same copy area is dirty whenever making copies.

Parts of images are not copied.

Image density is too high. Adjust the image density. See

The exposure glass, ADF, or ARDF is dirty.

The original is not set correctly. Set originals correctly. See “Copy

The correct paper size is not selected.

We recommend single-sided copying if print images are large and single colour or ink heavy.

“Adjusting Image Density”, Copy Reference.

Change the orientation of the original.

Put mending tape on the pasted part.

Clean them. See p.123 “Maintaining Your Machine”.

Paper” About This Machine.

Select the proper paper size.

Images appear only partially coloured.

Coloured lines appear. The exposure glass or scanning

White lines appear. The exposure glass or scanning

White lines appear. A nozzle might be misfiring. Print the test pattern to check

Copies are blank. The original is not set correctly. When using the exposure glass,

A moiré pattern is produced on copies.

The paper is damp. Use paper that has been stored in

the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Clean them. See p.123 “Maintain-

glass is dirty.

Your original has a dot pattern image or many lines.

ing Your Machine”.

Clean them. See p.123 “Maintaining Your Machine”.

whether a nozzle is misfiring. Perform head cleaning, if necessary. See p.94 “Maintenance”.

face the originals down. When using the ADF, or ARDF face them up.

Place the original on the exposure glass at a slight angle.

Troubleshooting When Using the Copy Function

Problem Cause Solution

Black spots appear on the copy of a photographic print.

Because of high humidity, the photographic print has stuck to the exposure glass.

Place the print on the exposure glass in either of the following ways:

• Place an OHP transparency on the exposure glass, and then place the print on top of the OHP transparency.

• Place the print on the exposure glass, and then place two or three sheets of white paper on top of it. Leave the exposure glass cover, ADF, or ARDF open when copying.

When You Cannot Make Copies as Wanted

This section explains causes and remedies when copy results are not as expected.

❖ Basic

Problem Cause Solution

Printing does not start. The cover of One-Sheet Bypass

Tray or One-Sheet output Tray is open.

Printing does not start. There is paper remaining in the

One-Sheet output Tray.

Misfeeds occur frequently.

The number of sheets loaded exceeds the capacity of the machine.

The paper is damp. Use paper that has been stored in

The paper is too thick or too thin. Use recommended paper. See

The copy paper is wrinkled or has been folded/creased.

Check that the cover of One-Sheet Bypass Tray or One-Sheet output Tray is properly closed.

Remove any paper left in the One-Sheet output Tray.

Load paper only as high as the upper limit markings on the side fences of the paper tray or bypass tray. See “Copy Paper”, About This Machine.

the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

“Copy Paper”, About This Machine.

Use recommended paper. Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Misfeeds occur frequently.

Copy paper becomes creased.

You cannot combine several functions.

Printed paper is used. Use recommended paper. Do not

reuse copy paper that has been already copied or printed onto. See “Copy Paper”, About This Machine.

The paper is damp. Use paper which has been stored

at the right temperature and humidity condition. See “Copy Paper”, About This Machine.

Paper is too thin. Use recommended paper. See

“Copy Paper”, About This Machine.

Selected functions cannot be used together.

Check the combination of functions and make the settings again. See “Combination Chart”, Copy Reference.

Troubleshooting When Using the Copy Function

Problem Cause Solution

The copy is grayed out or a text pattern appears in the background of the copy.

Print is slanted. The side fences in the paper feed

Print is slanted. The paper is feeding in at a slant. Load the paper correctly. See p.71

Print is slanted. The front cover is open. Make sure the right and lower

You have copied a copy-guarded document protected from unauthorized copying.

tray is not locked.

Check the document. See “Using [Data Security for Copying] “, Printer Reference.

Make sure the side fence is locked. See p.76 “Changing the Paper Size”.

“Loading Paper”.

right covers are properly closed.

❖ Combine

Problem Cause Solution

When using Combine, parts of the image are not copied.

You specified a reproduction ratio that does not match the sizes of your originals and copy paper.

When you specify a reproduction ratio using Manual Paper Select mode, make sure that the ratio matches your originals and the copy paper.

(Select the correct reproduction ratio before using Combine mode.)

Copies are not in correct order.

You placed the originals in the incorrect order.

When placing a stack of originals in the ADF, or ARDF, the last page should be on the bottom.

If you place an original on the exposure glass, start with the first page to be copied.

When You Cannot Make Copies as Wanted

❖ Duplex

Problem Cause Solution

Cannot print in duplex mode.

Copies are not in duplex order.

When using Duplex, copy is made Top to Bottom even though [Top to Top] is selected.

You may have loaded paper on the bypass tray, or One-Sheet Bypass Tray.

You have loaded paper exceeding 90 g/m

You have selected a tray which is set to [Off] in [Tray Paper Settings] in [System Settings].

You placed the originals in the incorrect order.

You placed the originals in the wrong orientation.

Remove paper loaded on the bypass tray, or One-Sheet Bypass Tray. Load paper in another tray.

Change the paper.

Set the tray to [On] in [Tray Paper Settings] in [System Settings]. See “System Settings”, General Settings Guide.

When placing a stack of originals in the ADF, or ARDF, the last page should be on the bottom.

If you place an original on the exposure glass, start with the first page to be copied.

Place the original in the correct orientation. See “Original Orientation”, Copy Reference.

Troubleshooting When Using the Copy Function

When Memory is Full

This section explains likely causes of and possible solutions for problems related to full memory.

Message Cause Solution

Memory is full. [Print] scanned orig., [Clear] to cancel/clear memory.

Press [Resume] to scan and copy remaining originals.

The scanned originals exceeds the number of pages that can be stored in memory.

The machine checked if the remaining originals should be copied, after the scanned original has been printed.

Press [Print] to copy scanned originals and cancel the scanning data. Press [Clear] to cancel the scanning data and not copy.

To continue copying, remove all copies, and then press [Resume]. To stop copying, press [Stop].

3. Troubleshooting When

Using the Facsimile Function

This chapter explains likely causes of and possible solutions for facsimile function problems.

Adjusting the Volume

The following describes how to adjust the volume.

You can change the volume of the following sounds that the machine makes.

❖ On Hook Mode

Heard when the {On Hook Dial} key is pressed.

❖ At Transmission

Heard when immediate transmission is performed.

❖ At Reception

Heard when the machine receives a document.

❖ At Dialing

Heard after pressing the {Start} key, until the line connects to the destination.

❖ At Printing

Heard when a received document is printed

A Press the {User Tools/Counter} key.

AMA049S

B Select [Fax Features] using {U} or {T}, and then press the {OK} key.

Troubleshooting When Using the Facsimile Function

C Select [General Settings/Adjust] using {U} or {T}, and then press the {OK} key.

D Select [Adjust Sound Volume] using {U} or {T}, and then press the {OK} key.

E Select the item you want to adjust using {U} or {T}, and then press the

{OK} key.

F Select the volume using {W} or {V}, and then press the {OK} key.

Press the {Escape} key to cancel setting and the display returns to that of step

G Press the {User Tools/Counter} key.

AMA049S

The standby display appears.

Adjusting the Volume

Note

❒ You can adjust the On Hook volume when you press the {On Hook Dial}

key. See “On Hook Dial”, Facsimile Reference.

❒ If the extended security function prevents you changing this setting, con-

tact the administrator.

❒ You can set the volume level to between 1 and 7.

Troubleshooting When Using the Facsimile Function

When a Message Appears

This section explains the machine's main messages. If other messages appear, follow their instructions.

Message Cause Solution

Error occurred, and trans. was cancelled.

Put original back, check it and press Start key.

Cannot detect original size. Place original again, then press Start key.

LFunc. Problems

Data will be initialized.

Cannot send fax as scanner is in use by another function.

A document jam occurred during Immediate Transmission. There may be a problem with the machine or the telephone line (for example noise or cross talk).

Original jammed during Memory Transmission.

The machine failed to detect the size of the original.

There is a problem with the fax. Record the code number shown

The machine is scanning an original under another function.

Press [Exit], and then resend the pages that have not been sent.

If the error reoccurs frequently, contact your service representative.

Place originals that have not been scanned on the exposure glass, ADF, or ARDF again.

Place original again, and then press {Start} key.

in the display and contact your service representative.

Other functions can be used.

Before sending the fax, cancel the current scan job under the other function. To do this, press the {Clear/Stop} key on the control panel to display the message

Clear/Stop key was

“

pressed. Stop scanning?

”, and then press [Stop].

Updating destination list. Reselect destination(s) or sender's name later.

You do not have privileges to use this function.

Authentication failed.

The destination list is being updated from the network using SmartDeviceMonitor for Admin or Web Image Monitor. Depending on the number of destinations to be updated, there may be some delay before you can resume operation. Operation is not possible while this message is displayed.

Use of this function is restricted. Contact the administrator.

Wrong login user name or password.

Wait until the message disappears. Do not switch off the power while this message is displayed.

Confirm correct login user name or password.

Message Cause Solution

When a Message Appears

Authentication failed.

Connection with LDAP server has failed. Check the server status.

LDAP server auth. has failed. Check the settings.

Exceeded max. number of search results which can be displayed. Max.: nnn

(A figure is placed at n.)

LDAP server search timed out. Check the server status.

Authentication is not possible from this machine.

A network error has occurred and connection has failed.

The entered user name or password does not match that specified for LDAP authentication.

The number of search results has exceeded the maximum number of items that can be displayed.

A network error has occurred and connection has failed.

Contact the administrator.

Try the operation once more. If the message is still shown, the network may be crowded. Check the information of [System Set- tings]. See “System Settings”, General Settings Guide.

Make settings correctly for the user name and the password for LDAP server authentication.

Search again after changing the search conditions.

Try the operation once more. If the message is still shown, the network may be crowded. Check the information of [System Set- tings]. See “System Settings”, General Settings Guide.

Specified group contains some invalid dest. Do you want to select only valid dest.?

Entered path is not correct. Please re-enter.

Sender's name is not selected. Specify sender's name.

E-mail address entered is incorrect. Please re-enter.

The specified group contains some destinations for sending by e-mail and some destinations for sending by Scan to Folder.

The name of the computer or folder entered as the destination is wrong.

The sender has not been specified.

The entered e-mail address is wrong.

To select destinations for sending by email, press [Select] for the message displayed on the e-mail screen. To select destination for sending by Scan to Folder, press [Select] for the message displayed on the Scan to Folder screen.

Check whether the computer name and the folder name for the destination are correct.

A sender's name should be specified before sending e-mail. Send e-mail after specifying the sender's name.

Make sure the e-mail address is correct, and then enter it again.

Troubleshooting When Using the Facsimile Function

Message Cause Solution

Check whether there are any network problems.

{13-10}

Check whether there are any network problems.

{13-11}

Check whether there are any network problems.

{13-17}

Check whether there are any network problems.

{13-18}

The alias telephone number you entered is already registered on the gatekeeper by another device.

Cannot access gatekeeper. • Use your Web Image Monitor

Registering of user name is rejected by SIP server.

Cannot access SIP server. • Use your Web Image Monitor

• Check the alias telephone number is correctly programmed using the Web Image Monitor. See the Web Image Monitor's Help.

• Contact the administrator.

to check the gatekeeper address is correctly programmed. See the Web Image Monitor's Help.

• Contact the administrator.

• Use your Web Image Monitor to check the SIP server address and user name are correctly programmed. See the Web Image Monitor's Help.

• Contact the administrator.

to check the SIP server address is correctly programmed. See the Web Image Monitor's Help.

• Contact the administrator.

Check whether there are any network problems.

{14-01}

Cannot find the DNS server, SMTP Server or folder for forwarding.

• Check that the DNS server IPv4 address is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help.

• Check that the host name or IPv4 address of the SMTP server is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help.

• Check that the SMTP server is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help.

• Check that the folder for transfer is correctly specified.

• Check that the computer in which the folder for transfer is specified is operating correctly.

• Check that the LAN cable is correctly connected to the machine.

• Contact the administrator.

Message Cause Solution

When a Message Appears

Check whether there are any network problems.

{14-09}

E-mail transmission was refused by SMTP authentication, POP before SMTP authentication or login authentication of the computer in which the folder for transfer is specified.

• Check that the user name and password for SMTP authentication or POP before SMTP authentication are correctly programmed from File Transfer under System Settings. See “File Transfer Settings”, General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.

• Check that the user name and password of the E-mail Account are correctly programmed from File Transfer under System Settings. See “File Transfer Settings”, General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.

• Check that the user ID and password for the computer in which the folder for forwarding is specified are correctly programmed.

• Check that the folder for forwarding is correctly specified.

• Check that the computer in which the folder for forwarding is specified is correctly operated.

• Contact the administrator.

Check whether there are any network problems.

{14-33}

Check whether there are any network problems.

{15-01}

No machine's e-mail address is programmed.

No POP3/IMAP4 server address is programmed.

• Check that the machine e-mail address is correctly programmed from File Transfer under System Settings. See “File Transfer Settings”, General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.

• Contact the administrator.

• Check that the host name or IPv4 address of the POP3/IMAP4 server is correctly programmed using the Web Image Monitor. See the Web Image Monitor's Help.

• Contact the administrator.

Troubleshooting When Using the Facsimile Function

Message Cause Solution

Check whether there are any network problems.

{15-02}

Check whether there are any network problems.

{15-03}

Check whether there are any network problems.

{15-11}

Cannot log on to the POP3/IMAP4 server.

No machine e-mail address is programmed.

Cannot find the DNS server or POP3/IMAP4 server.

• Check that the user name and password of the E-mail Account are correctly programmed using File Transfer under System Settings. See “File Transfer Settings”, General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.

• Contact the administrator.

• Check that the machine e-mail address is correctly programmed using File Transfer under System Settings. See “File Transfer Settings”, General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.

• Check that the DNS server IPv4 address is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help.

• Check that the DNS server is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help.

• Check that the host name or IPv4 address of the POP3/IMAP4 server is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help.

• Check that the POP3/IMAP4 server is correctly programmed using Web Image Monitor. See the Web Image Monitor's Help.

• Check that the LAN cable is correctly connected to the machine.

• Contact the administrator.

Message Cause Solution

When a Message Appears

Check whether there are any network problems.

{15-12}

Cannot log on to the POP3/IMAP4 server.

• Check that the user name and password for POP before SMTP authentication are correctly programmed from File Transfer under System Settings. See “File Transfer Settings”,General Settings Guide. You can also use the Web Image Monitor for confirmation. See the Web Image Monitor's Help.

• Contact the administrator.

Note

❒ If the “Check whether there are any network problems.” message ap-

pears, the machine is not correctly connected to the network or the settings of the machine are not correct. If you do not need to connect to a network, you can specify the setting so this message is not displayed, and then the {Facsim- ile} key no longer lights. See “Parameter Settings”, General Settings Guide. If you reconnect the machine to the network, be sure to set “Display” with User Parameters.

❒ If the paper tray runs out of paper, “

[Exit].

” appears on the display, asking you to add more paper. If there is

Out of paper. Load it, then press

paper left in the other trays, you can receive documents as usual, even if the message appears on the display. You can turn this function on or off with “Parameter Settings”. See “Parameter Setting”, General Settings Guide.

Troubleshooting When Using the Facsimile Function

When You Cannot Send or Receive Fax Messages as Wanted

This section explains likely causes of and possible solutions for transmission and reception-related problems.

❖ Transmission/Reception

Problem Cause Solution

Both transmission and receiving are impossible.

The modular cable may be disconnected.

Make sure that the modular cord is correctly connected. See “Connecting the Machine to a Telephone Line and Telephone”, General Settings Guide.

❖ Transmission

Problem Cause Solution

Document appears blank at the other end.

Transmission failed due to “maximum email size” error.

When using On Hook Dial or Manual Dial,

Receiving...”

” appears and transmission is not allowed.

The original was placed upside down.

If the e-mail size specified on the machine is too large, the Internet Fax document cannot be sent.

If the machine fails to detect the size of the original when the {Start} key is pressed, it performs a receiving operation.

Place it correctly. See “Placing Originals”, Copy Reference.

Set Max. E-mail Size to [Off], or set the maximum email size to a larger value. Then, re-send the document. See “Maximum E-mail Size”, General Settings Guide.

Press [Original Size:], select the scan area, and then resend the document. If you use On Hook Dial or Manual Dial frequently, it is recommended that you set “Receive documents by pressing the {Start} key when originals are not set.” to “Off” in User Parameters. If this is set to “Off”, when using Manual Dial you cannot receive by pressing the {Start} key. See “Parameter Settings”, General Settings Guide.

LAN-Fax Driver does not work.

To cancel a Memory Transmission.

The entered login user name, login password, or driver encryption key is incorrect.

A high security level is set by the extended security function.

- If the original is being scanned,

Check your login user name, login password, or driver encryption key, and enter them correctly. Contact the administrator.

Contact the administrator.

press {Clear/Stop} key. See “Canceling a Transmission”, Facsimile Reference.

When You Cannot Send or Receive Fax Messages as Wanted

Problem Cause Solution

To cancel a Memory Transmission.

To cancel an Immediate Transmission.

Although a group specification was set for the following, reception was not possible.

Forwarding, Forwarding of Special Sender, Email TX Result,routing email received via SMTP.

- If the original is being sent or if it

is in standby, press {Clear/Stop} key. See “Canceling a Transmission”, Facsimile Reference.

- Press {Clear/Stop} key. See “Can-

celing a Transmission”, Facsimile Reference.

The number of specified destinations exceeds the maximum number that can be specified as a group.

A maximum of 100 parties can be specified for a group. Check if there are over the specified numbers registered in the address book. If a group was registered in another group, transmission is canceled but an error message does not appear. See “Registering a Names to a Group”, General Settings Guide.

❖ Reception

Problem Cause Solution

The machine failed to print received fax documents.

If this happened when the Receive File indicator was lit, low paper may have caused printing to stop.

Load paper into the tray. See “Substitute Reception”, Facsimile Reference.

The machine failed to print received fax documents.

Receiving is impossible though transmission is possible.

When B is lit. Load paper into the tray. See p.71

“Loading Paper”.

The ink has run out. Replace the print cartridge. See

p.91 “Replacing Print Cartridges”.

❖ Printing

Problem Cause Solution

Printing does not start. The cover of the One-Sheet By-

pass Tray or One-Sheet output Tray is open.

Printing does not start. There is paper left in the One-

Sheet output Tray.

Print is slanted. The tray's side fences may not be

locked.

Print is slanted. The paper is feeding in at a slant. Load the paper correctly. See p.71

Print is slanted. The front cover is open. Make sure the right and lower

Check that the cover of One-Sheet Bypass Tray or One-Sheet output Tray is properly closed.

Remove any paper left in the One-Sheet output Tray.

Check the side fences are locked. See p.76 “Changing the Paper Size”.

“Loading Paper”.

right covers are properly closed.

Troubleshooting When Using the Facsimile Function

Problem Cause Solution

Misfeeds occur frequently.

Copy paper becomes creased.

The number of sheets loaded exceeds the capacity of the machine.

The paper is damp. Use paper that has been stored in

The paper is too thick or too thin. Use recommended paper. See

The copy paper is wrinkled or has been folded/creased.

Printed paper is used. User recommended paper. Do

Load paper only as high as the upper limit markings on the side fences of the paper tray or bypass tray. See “Copy Paper”, About This Machine.

the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

“Copy Paper”, About This Machine.

Use recommended paper. Use paper that has been stored in the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

not reuse copy paper that has been already printed onto. See “Copy Paper”, About This Machine.

Copy paper becomes creased.

Images appear only partially coloured.

Coloured lines appear. Exposure glass or scanning glass

White lines appear. A nozzle might be misfiring. Print the test pattern to check

Printed images contain blots or are patchy.

The paper is damp. Use paper which has been stored

at the right temperature and humidity condition. See “Copy Paper”, About This Machine.

The paper is too thin. Use recommended paper. See

“Copy Paper”, About This Machine.

The paper is damp. Use paper that has been stored in

the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

Clean them. See p.123 “Maintain-

is dirty.

The ink may be dry or the nozzles of the printheads may be clogged, preventing effective discharge.

ing Your Machine”.

whether a nozzle is misfiring. Perform head cleaning, if necessary. See p.94 “Maintenance”.

If the machine has not been used for a long time, print the nozzle check pattern and perform head cleaning, if necessary. See p.94 “Maintenance”.

When You Cannot Send or Receive Fax Messages as Wanted

Problem Cause Solution

Printed images contain blots or are patchy.

Image blurs or double lines appear.

The image is too dark or too light.

Check the machine is set on a horizontal surface. The machine must be placed on a stable and level surface.

The paper is creased, curled, or has blemishes.

The paper is too thick, curled, or the print density is too high.

The printheads are misaligned. Adjust the head positions. If they

The expiration date of the print cartridge has passed.

The correct paper type settings are not made.

Check the environment of location to select an appropriate location. See p.119 “Where to Put Your Machine”.

Straighten the paper if curled. Replace it if wrinkled or damaged. See “Copy Paper”, About This Machine.

Lower the envelope lever for printing.

are still misaligned, print the nozzle check test pattern, and then perform head cleaning, if necessary. See p.94 “Maintenance”.

Open the print cartridge and use it before the expiration date.

Check if paper loaded on the paper tray, bypass tray or OneSheet Bypass Tray matching the paper type set on the control panel. See “Copy Paper”, About This Machine.

The image is too dark or too light.

The printed text or colours look different from what appears on screen.

Background of received images appears dirty. Images from the back of the page appear.

Printed or sent images are spotty.

Received image is too light.

Using print cartridges not recommended by the supplier or refilling the print cartridge may degrade the print quality or cause a malfunction.

The ink may be dry or the nozzles of the printheads may be clogged, preventing effective discharge.

Image density is too high. Adjust scan density. See “Image

The exposure glass, ADF, or ARDF is dirty.

When using rough, or processed paper, areas of print may not be fully reproduced.

Use only print cartridges recommended by the supplier.

If the machine has not been used for a long time, print the nozzle check pattern and perform head cleaning, if necessary. See p.94 “Maintenance”.

Density (Contrast)”, Facsimile Reference.

• Clean them. See p.123 “Maintaining Your Machine”.

• Make sure that ink or correction fluid is dry before placing originals.

Only use recommended paper. See “Copy Paper”, About This Machine.

Troubleshooting When Using the Facsimile Function

Problem Cause Solution

Received image is too light.

The paper is damp. Use paper that has been stored in

the recommended temperature and humidity condition. See “Copy Paper”, About This Machine.

• The image density has been set too low.

• The original of the transmitted fax was printed on paper that is too thin.

• Increase the scanning density.See “Image Density (Contrast)”, Facsimile Reference.

• Ask the sender to reprint the original on thicker paper and fax it again.

❖ Others

Problem Cause Solution

All fax documents stored in memory have been lost. Those documents include ones stored through Memory Transmission/Reception, Memory Lock, Substitute Reception, and Auto Document.

When about one hour passes after power to the machine is turned off, all fax documents stored in memory are lost.

If any documents have been lost for this reason, a Power Failure Report is automatically printed when the machine is turned on. If fax documents stored for Memory Transmission have been lost, check the destinations and resend the documents. If fax documents received through Memory, Memory Lock or Substitute Reception have been lost, ask the senders to resend the documents. See p.36 “Turning Off the Main Power / In the Event of Power Failure”.

The following functions are not available: Forwarding,routing email received via SMTP.

This function is made unavailable by the enhanced security function.

Contact the administrator.

When Memory is Full

This section explains likely causes of and possible solutions for problems related to full memory.

Message Cause Solution

Exceeded max. memory capacity. Do you want to send the scanned data?

The memory is full. If you press {Exit}, the machine

returns to standby mode and starts transmitting the stored pages.

If an Error Report is Printed

An Error Report is printed if a document cannot be successfully sent or received.

Possible causes include a problem with the machine or noise on the telephone line. If an error occurs during transmission, resend the original.

If an error occurs during reception, ask the sender to resend the document.

Note

❒ If an error happens frequently, contact your service representative.

❒ The “Page” column gives the total number of pages. The “Page not sent” or

“Page not received” column gives the number of pages not sent or received successfully.

❒ You can display a destination with the User Parameters. See “Parameter Set-

tings”, General Setting Guide.

❒ You can display a sender name with the User Parameters. See “Parameter Set-

tings”, General Setting Guide.

Troubleshooting When Using the Facsimile Function

Turning Off the Main Power / In the Event of Power Failure

This section explains the machine status when the power is turned off or if the power fails.

CAUTION:

• When you disconnect the power plug from the wall outlet, always pull the plug (not the cable).

Important

❒ Do not turn off the main power switch while the power indicator is lit or

blinking. If you do, the hard disk and memory may be damaged and failure could result.

❒ Turn off the main power switch before pulling out the plug. If you pull out

the plug with the switch on, the hard disk and memory may be damaged and failure could result.

❒ Make sure that 100% is shown on the display before you unplug the machine.

If a lower value is shown, some data is currently present in memory.

❒ Right after a power failure, the internal battery needs to be sufficiently re-

charged to guard against future data loss. Keep the machine plugged in and the main power switch on for about 24 hours after the power loss.

Even if the main power switch is turned off, the contents of the machine memory (for example, programmed numbers) will not be lost. However, if power is lost for about one hour because the main power switch is turned off, there is a power cut, or the power cable is removed, contents of the Fax memory are lost. Lost items will include any fax documents stored in memory using Memory Transmission/Reception, Auto Document, Confidential Reception, Memory Lock, or Substitute Reception.

If a file was deleted from memory, a Power Failure Report is automatically printed as soon as the power is restored.

This report can be used to identify lost files. If a memory stored for Memory Transmission was lost, resend it. If a document received by Memory Reception or Substitute Reception was lost, ask the sender to resend it.

When an Error Occurs Using Internet Fax

This section explains reports that the machine sends if an Internet Fax error occurs.

Error Mail Notification

The machine sends the Error Mail Notification to the sender when it is unable to successfully receive a particular e-mail message. A “cc” of this notification is also sent to the administrator's e-mail address when one is specified.

Note

❒ You can select to send Error Mail Notification with User Parameters. See “Pa-

rameter Settings”, General Setting Guide.

❒ If Error Mail Notification cannot be sent, the Error Report (E-Mail) is printed

by the machine.

❒ If an error occurs when an e-mail is received via SMTP, the SMTP server

sends an error e-mail to the originator of the document.

Error Report (E-Mail)

The Error Report (E-Mail) is printed by the machine when it is unable to send an Error Mail Notification.

Server-Generated Error E-mail

The transmitting server sends this error e-mail to the originator of e-mail that cannot be transmitted successfully (due to reasons such as specifying an incorrect e-mail address).

Note

❒ After a server-generated error e-mail is printed, the first page of the sent doc-

ument is printed.

Troubleshooting When Using the Facsimile Function

4. Troubleshooting When

Using the Printer Function

This chapter explains likely causes of and possible solutions for printer function problems.

When a Message Appears during Installation of the Printer Driver

This section explains what to do if a message appears when installing the printer driver.

Message number 58 or 34 indicates that the printer driver cannot be installed using Auto Run. Install the printer driver using [Add Printer] or [Install Printer].

Windows 95/98/Me, Windows 2000, Windows NT 4.0

This section explains the procedure under Windows 95/98/Me, Windows 2000, and Windows NT 4.0.

A On the [Start] menu, point to [Settings], and then click [Printers]. B Double-click the Add Printer icon. C Follow the instructions in Add Printer Wizard.

If the printer driver is on a CD-ROM, the location of the RPCS printer driver is either\DRIVERS\RPCS\WIN9X_ME, \DRIVERS\RPCS\WIN2K_XP,or \DRIVERS\RPCS\NT4. If the installer starts, click [Cancel] to quit.

Windows XP Professional, Windows Server 2003

This section explains the procedure under Windows XP Professional and Windows Server 2003.

A On the [Start] menu, click [Printers and Faxes]. B Click [Add a printer]. C Follow the instructions in Add Printer Wizard.

If the printer driver is on a CD-ROM, the location of the RPCS printer driver is \DRIVERS\RPCS\WIN2K_XP. If the installer starts, click [Cancel] to quit.

Troubleshooting When Using the Printer Function

Windows XP Home Edition

This section explains the procedure under Windows XP Home Edition.

A On the [Start] menu, click [Printers and Faxes]. B Click [Add a Printer]. C Follow the instructions in Add Printer Wizard.

If the printer driver is on a CD-ROM, the location of the RPCS printer driver is \DRIVERS\RPCS\WIN2K_XP. If the installer starts, click [Cancel] to quit.

When a Message Appears

This section describes the principal messages that appear on the panel display. If a message not described here appears, act according to the message.

Reference

Before turning the main power off, see “Turning On/Off the Power”, About This Machine.

Status Messages

This section describes the machine status messages.

Message Problem

Ready

Printing...

Waiting...

Offline

Please wait.

Resetting Job...

Setting change...

Hex Dump Mode

This is the default ready message. The machine is ready for use. No action is required.

The machine is printing. Wait a while.

The machine is waiting for the next data to print. Wait a while.

The machine is offline. To start printing, switch the machine online by pressing {Online} Key.

This message may appear for a few seconds. It means the machine is initializing, replenishing ink, or executing maintenance operations. Wait a while.

The machine is resetting the print job. Wait until “

Ready” appears on the display panel.

The machine is setting changing. Wait a while.

In the Hex Dump mode, the machine receives data in hexadecimal format. Turn off the machine after printing, and then turn back on.

Troubleshooting When Using the Printer Function

Alert Messages

This section describes the machine alert messages.

Message Cause Solution

Option RAM Error

Connect failed:IEEE802. 11b / Problem:IEEE802.11b card / Problem:IEEE802.11b board

Problem:IEEE1394 board

HDD functional problems.

USB Error

Ethernet Board Error

There is a problem with the RAM. Replace the RAM.

• IEEE 802.11b interface unit was not inserted when the machine was turned on, or it was pulled out after the machine turned on.

• The settings are not updated although the unit is detected, or errors are found while accessing the unit.

An error may have occurred in the IEEE 1394 board.

An error has occurred in the hard disk drive.

An error has occurred in the USB interface.

An error has occurred in the Ethernet board.

Turn off the machine and check the IEEE 802.11b interface unit is inserted correctly. Then, turn the machine on again. If the message appears again, call your service representative.

Turn off the main power switch, and back on again. If the message appears again, contact your sales or service representative.

Privileges are required to use this function.

Authentication failed.

Parallel I/F Error

File System Error.

Printer Font Error.

Use of this function is restricted. Contact the administrator.

• The login user name or password entered is incorrect.

• The machine currently cannot perform authentication.

An error has occurred in the parallel interface board.

A file system error has occurred. Check whether the selected PDF

An error has occurred in the font settings.

• Check your login user name and password.

• Contact the administrator.

Turn off the main power switch, and back on again. If the message appears again, contact your sales or service representative.

file has been corrupted.

Contact your service representative.

When a Message Appears

Printing the Error Log

If files could not be stored due to printing errors, identify the cause of the errors by printing the error log.

A Press the {User Tools/Counter} key.

AMA049S

B Select [Printer Features] using {U} or {T}, and then press the {OK} key.

C Select [List/Test Print] using {U} or {T}, and then press the {OK} key.

D Select [Error Log] using {U} or {T}, and then press the {OK} key.

An error log is printed.

Note

❒

The most recent 30 errors are stored in the error log. If a new error is added when there are 30 errors already stored, the oldest error is deleted. However, if the earliest error is a Sample Print, Locked Print, Hold Print, or Stored print error, it is not deleted. The error is stored separately until the number of those errors reaches 30. You can check any of these print jobs for error log information.

❒ If the main power switch is turned off, the log is deleted.

Troubleshooting When Using the Printer Function

When You Cannot Print

Use the following procedures if printing does not start even after performing [Print].

Problem Cause Solution

Printing does not start. The cover of the One-Sheet By-

pass Tray or One-Sheet output Tray is open.

Printing does not start. Paper is left in the One-Sheet out-

put Tray.

Printing does not start. The power is off. Check the cable is securely

Printing does not start. The machine is set to “Offline”. Press {Online} key.

Printing does not start. The cause is displayed on the dis-

play of the control panel.

Printing does not start. The Interface cable was connect-

ed after the machine was powered.

Printing does not start. The Interface cable is not connect-

ed correctly.

Check the cover of the One-Sheet Bypass Tray or One-Sheet output Tray is properly closed.

Remove paper left in the OneSheet output Tray.

plugged into the power outlet and the machine. Turn on the main power switch.

Check the error message or warning status on the display panel and take the required action. See p.41 “When a Message Appears”.

Connect the interface cable before turning on the machine.

Connect the interface cable securely. If it has a fastener, fasten that securely as well. See “Connecting to the Interfaces”, General Settings Guide.

Printing does not start. The appropriate Interface cable is

not used.

Printing does not start. If an extended wireless LAN is

used, failure to print might result from a weak wireless signal.

The type of interface cable you should use depends on the computer. Be sure to use the correct one. If the cable is damaged or worn, replace it. See “Connecting to the Interfaces”, General Settings Guide.

To check signal status, press the {User Tools/Counter} key, and then press [System Settings] on the display panel. On the [Interface Set- tings] tab, select [IEEE 802.11b], and then press [Wireless LAN Sig- nal]. If signal quality is poor, move the machine to a location where radio waves can pass or remove objects that might cause interference. (You can check signal status only when using wireless LAN in the infrastructure mode.)

Problem Cause Solution

When You Cannot Print

Printing does not start. If the machine is operating in an

extended wireless LAN SSID settings are incorrect.

Printing does not start. If the machine is operating in an

extended wireless LAN the receiver's MAC address may be preventing communication with the access point.

Printing does not start. The extended wireless LAN has

not started.

Printing does not start. Advanced encryption has been

set using the Extended Security function.

Printing does not start. The login user name, login pass-

word, or driver encryption key is invalid.

Check using the machine's display panel that the SSID is correctly set. See “Network Settings”, General Settings Guide.

Check access point settings when in the infrastructure mode. Depending on the access point, client access may be limited by MAC address.

Also, check there are no problems in transmission between access point and wired clients, and between access point and wireless clients.

Confirm the orange LED is lit, and the green LED is lit or blinks during transmission.

Check the settings of the Extended Security function with the administrator.

Check the login user name, login password, or driver encryption key is correct.

Data-in lamp does not blink or light up.

The status indicator of the printer is red.

Updating destination list. Reselect destination(s) or sender's name later.

If the data-in lamp is unlit or not flashing even after performing [Print], the machine has not received the data.

The cause is displayed on the display of the control panel.

The destination list is being updated from the network using SmartDeviceMonitor for Admin.

• When the machine is connected to a computer via a cable, check the computer print port settings are correct. For how to check the print port, see “Confirming the Connection Method”, Printer Reference.

• When it is networked with a computer, Contact the administrator.

Check the error message on the display panel and take required action. See p.41 “When a Message Appears”.

Wait until the message disappears. Do not switch off the power while this message is displayed. Depending on the number of destinations to be updated, there may be some delay before you can resume operation. Operations are not possible while this message is displayed.

Troubleshooting When Using the Printer Function

Problem Cause Solution

[List/Test Print] is disabled.

Printing does not start when using extended wireless LAN in Adhoc mode.

A mechanical error might have occurred.

The correct Communication mode is not set.

Contact your service representative. See “List/Test Print”, General Settings Guide.

Turn the main power off and back on. See “Turning On/Off the Power”, About This Machine.

Or, change the settings for [Sys- tem Settings], [Interface Settings] and [Network]. See “Network Settings”, General Settings Guide.

If the printing does not start, Contact your service representative.

❖ When the machine is connected to the computer using the interface cable

The following shows how to check the print port when the data-in lamp does not light up or blink. Check if the print port setting is correct. When it is connected using a parallel interface, connect it to LPT1 or LPT2. For Windows 95/98/Me

A Click the [Start] button, point to [Settings], and then click [Printers].

B Click the icon of the machine. On the [File] menu, click [Properties].

C Click the [Details] tab.

D In the [Print to the following port:] list, confirm the correct port is selected.

For Windows 2000 or Windows NT 4.0

A Click the [Start] button, point to [Settings], and then click [Printers].

B Click the icon of the machine. On the [File] menu, click [Properties].

C Click the [Ports] tab.

D In the [Print to the following port(s)] list, confirm the correct port is selected.

Windows XP

A Click the [Start] button, and then click [Printers and Faxes].

B Click the icon of the machine. On the [File] menu, click [Properties].

C Click the [Ports] tab.

D In the [Print to the following port(s)] list, confirm the correct port is selected.

Windows Server 2003

A Click the [Start] button, point to [Settings], and then click [Printers].

B Click the icon of the machine. On the [File] menu, click [Properties].

C Click the [Ports] tab.

D In the [Print to the following port(s)] list, confirm the correct port is selected.

When PictBridge Printing Does Not Work

This section explains likely causes and possible solutions for problems that can occur when PictBridge printing.

Problem Cause Solution

PictBridge is not available.

When two or more digital cameras are connected, the second and subsequent cameras are not recognized.

Printing is disabled. The number of originals exceeds

Printing is disabled. There is no paper of the specified

There is a problem with the USB connection or the PictBridge settings.

You have connected multiple digital cameras.

the maximum number of pages that can be printed at a time.

size remaining.

Use the following procedure to check the connection and settings:

A Disconnect and then recon-

nect the USB cable.

B Check the PictBridge settings

are enabled.

C Disconnect the USB cable, and

then turn off the machine. Turn the machine back on. When the machine is fully booted up, reconnect the USB cable.

Connect one digital camera only. Do not connect multiple cameras.

The maximum print quantity you can specify at a time is 999. Respecify the print quantity to 999 or less, and then retry printing.

Reload paper of the specified size. If you have to use paper that is not of the specified size, perform Form Feed. To cancel printing, perform Job Cancel.

5. Troubleshooting When

Using the Scanner Function

This chapter explains likely causes of and possible solutions for scanner function problems.

When Scanning is Not Done as Expected

This section explains causes and remedies when scan results are not as expected.

Problem Cause Solution

Printing does not start. The cover of One-Sheet Bypass

Tray or One-Sheet output Tray is open.

Printing does not start. Paper is left in the One-Sheet out-

put Tray.

The scanned image is dirty.

The image is distorted or out of position.

The scanned image is upside down.

No image results from scanning.

The exposure glass, scanning glass, exposure glass cover, ADF, or ARDF is dirty.

The original was moved during scanning.

The original was not pressed flat against the exposure glass.

The original was placed upside down.

The original was placed with the front and back reversed.

Check that the cover of One-Sheet Bypass Tray or One-Sheet output Tray is properly closed.

Remove the paper left in the OneSheet output Tray.

Clean these parts. See “Maintaining Your Machine”. See p.123 “Maintaining Your Machine”.

Do not move the original during scanning.

Make sure that the original is pressed flat against the exposure glass.

Place the original in the correct orientation. See “Placing Originals”, Copy Reference.

When the original is placed directly on the exposure glass, the side to be scanned must face down. When the original is fed via the ADF, or ARDF, the side to be scanned must face up. See “Placing Originals”, Copy Reference.

Images are scanned in rotated.

The scanned image contains white spaces.

If you set the original with its upper edge backward and save full colour/grey scale images as a TIFF or JPEG file, they are scanned in rotated.

If you scan originals using functions other than the network TWAIN scanner function, certain paper size and resolution settings may produce scanned images that are larger than the specified size because of margins being added to the sides.

When placing a stack of originals in the ADF, place their upper edges first.

Scanning at a higher resolution may reduce the margins.

Troubleshooting When Using the Scanner Function

When You Cannot Send Scanned Files

The following sections explain likely causes of and solutions for Network Delivery and E-mail Sending-related problems.

When You Cannot Browse the Network to Send a Scanned File

This section explains likely causes of and possible solutions for the Browser Network failing to operate when files are sent.

Problem Cause Solution

The network cannot be browsed when specifying the destination folder.

The following machine settings may not be correct:

• IPv4 address

• Subnet Mask

Check the settings. See “Network Settings “, General Settings Guide.

When the TWAIN Driver Cannot be Started

This section explains likely causes of and possible solutions for the TWAIN driver failing to operate.

Problem Cause Solution

The Scanner Properties dialog box cannot be displayed.

Advanced encryption has been specified in the extended security setting.

For details about the extended security setting, contact the administrator.

The Network Delivery Function Cannot be Used

This section explains likely causes of and possible solutions for the Network Delivery function failing to operate.

Problem Cause Solution

The network delivery function cannot be used.

The delivery software may be an old version or a security setting may be specified.

The network delivery function setting is not correct.

Contact the administrator.

Specify it correctly. See “Settings Required to Use the Network Delivery Scanner”, General Settings Guide.

When You Cannot Send Scanned Files

Operations are Not Possible When Messages Appear

This section explains likely causes of and possible solutions for messages that appear and when the machine fails to operate.

Message Cause Solution

Updating destination list. Reselect destination(s) or sender's name later.

The destination list is being updated from the network using SmartDeviceMonitor for Admin. Depending on the number of destinations to be updated, there may be some delay before you can resume operation. Operations are not possible while this message is displayed.

Wait until the message disappears. Do not switch off the power while this message is displayed.

Troubleshooting When Using the Scanner Function

When a Message is Displayed

This section explains likely causes of and possible solutions for error messages that may appear on the machine's control panel.

When a Message is Displayed on the Control Panel

This section explains causes and remedies if an error message appears on the display of the control panel.

Important

❒ If an error message that is not included in this section appears, turn off the

main power switch of the machine, and then turn it on again. For information about how to turn off the main power switch, see About This Machine.

Message Cause Solution

Connection with LDAP server has failed. Check the server status.

LDAP server auth. has failed. Check the settings.

Destination list has been updated. Selected destinations/sender

Updating destination list has failed. Try again?

Updating destination list. Reselect destination(s) or sender's name later.

A network error has occurred and connection has failed. Try the operation once more.

The user name and password differ from those set for LDAP Authentication.

A specified destination or sender's name was cleared when the destination list in the delivery server was updated.

A network error has occurred. Check whether the server is con-

The destination list is being updated.

Try the operation once more. If the message is still shown, the network may be crowded. Check the information of System Settings. See “System Settings”, General Settings Guide.

Make settings correctly for the user name and the password for LDAP server authentication.

Specify the destination or sender's name again.

nected.

If a destination or sender's name was already selected, re-select it after this message disappears.

Message Cause Solution

When a Message is Displayed

Cannot detect original size

Select scan size

Exceeded max. number of search results which can be displayed. Max.: nnn

(A figure is placed at n.)

You do not have privileges to use this function.

You have loaded paper of a size not shown on the paper size selector.

Search results have exceeded the max. displayable number.

Privileges to use this function. Contact the administrator.

• Place the original correctly.

• Specify the scan size.

• When placing an original directly on the exposure glass, the lifting/ lowering action of the ADF triggers the automatic original size detection process. Lift the ADF, or ARDF by more than 30 degrees. See “Placing Originals”, Copy Reference.

Search again after changing the search conditions.

LDAP server search timed out. Check the server status.

Specified group contains some invalid dest. Do you want to select only valid dest.?

Entered path is not correct. Please re-enter.

Exceeded max. number of alphanumeric characters.

A network error has occurred and connection has failed.

The specified group contains some destinations for sending by e-mail and some destinations for sending by Scan to Folder.

The destination computer name or folder name is invalid.

The maximum number of specifiable alphanumeric characters of specifiable a path has been exceeded.

Try the operation once more. If the message is still shown, the network may be crowded. Check the information of System Settings. See “System Settings”, General Settings Guide.

To select destinations for sending by e-mail, press [Select] for the message displayed on the e-mail screen. To select destination for sending by Scan to Folder, press [Select] for the message displayed on the Scan to Folder screen.

Check whether the computer name and the folder name for the destination are correct.

The maximum number of characters which can be entered for the path is 128. Check the number of character you entered, and then enter the path again. See “Transmission”, Scanner Reference.

Troubleshooting When Using the Scanner Function

Message Cause Solution

Connection has failed. Check settings and check Scanned File Status.

Dest. authentication failed. Check settings and check Scanned File Status.

Sender's name is not selected. Specify sender's name.

Exceeded max. Email size. Sending E-mail has been cancelled.

The correct Network settings are not made.

The entered user name or password was invalid.

The sender's name was not specified.

The maximum e-mail size has been exceeded.

• Check the network settings of the client computer.

• Check that components such as the LAN cable are connected properly.

• Check that the server settings are correct and the server is working properly.

• Check that the user name and password are correct.

• Check that the ID and password for the destination folder are correct.

• A password of 128 or more characters may not be recognized.

A sender's name should be specified before sending e-mail. Send e-mail after specifying the sender's name.

• Increase the size of [Max. E-mail Size].

•Set [Divide & Send E-mail] to [On

(per page)] or [On (per max. size)].

See “Send Settings”, General Settings Guide.

Sending failed. Check settings and check Scanned File Status.

Sending failed due to insufficient HD mem. at destination.Check Scanned Files Status.

While a file was being sent, a network error occurred and the file could not be sent correctly.

Transmission has failed. There was not enough free space on the hard disk of the SMTP server, FTP server, or client computer at the destination.

Try the operation once more. If the message is still shown, the network may be crowded. Contact the administrator.

Press the {Job Information} key to display the transmission results, and then check which job has not been sent. See “Checking the Email Results”, Scanner Reference.

Allocate sufficient space.

Message Cause Solution

When a Message is Displayed

Entered protection code for dest. is incorrect. Please reenter.

Password entered is not correct. Please re-enter.

Exceeded max. number of alphanumeric characters.

Authentication failed.

Entered path is not correct. Please re-enter.

Exceeded max. data size per file.Cannot scan. The scanned data will be deleted.

The correct protect destination code was not entered.

The entered password was invalid.

The maximum enterable number of alphanumeric characters has been exceeded.

The entered login user name or login password is incorrect.

The entered path format is incorrect.

The number of files exceeded the maximum number possible.

Make sure the protection code is correct,and then enter it again. See “Registering a Protection Code”, General Settings Guide.

Make settings correctly for password for authentication.

Make sure the maximum number of characters which can be entered, and then enter it again. See “Values of Various Set Items for Transmission/Delivery Function”, Scanner Reference.

Check the login user name and login password.The machine is unable to authenticate. Contact the administrator.

Confirm the destination computer and the path, and then enter it again.

Reduce the number of files and send them again.

Original is being scanned by another function.

E-mail address entered is incorrect. Please re-enter.

Exceeded max.memory capa. Scanning will be cancelled. Scanned data will be cleared.

Exceeded max. memory capacity. Do you want to send the scanned data?

The machine is using another function such as copying.

The entered e-mail address is incorrect.

Because of insufficient hard disk space, the first page could not be scanned.

Because there is not enough free hard disk space in the machine for storing in the Document Server, only some of the pages could be scanned.

Retry scanning after the operation with the other function is completed.

Make sure the e-mail address is correct, and then enter it again.

Try one of the following measures:

• Wait for a while, and then retry the scan operation.

• Reduce the scan area or scanning resolution.

• Delete unneeded stored files.

Specify whether to use the data or not.

Troubleshooting When Using the Scanner Function

Message Cause Solution

Out of paper. Set paper on the tray.

Check the resolution and reset nnn original(s)

(A figure is placed at nnn.)

Exceeded max. data capacity Check resolution and Start

Exceeded max. page capacity. Do you want to send the scanned data?

1-Sheet Bypass/1-Sheet output trays open. Cannot print.

No paper is set in the specified paper tray.

The scanned original exceeded maximum data capacity.

The scanned data exceeded maximum data capacity.

The number of scanned pages exceeded maximum page capacity.

History cannot be printed if the One-Sheet Bypass Tray cover is open.

Load paper of the sizes listed in the message.

Specify the scan size and resolution again. Note that it may not be possible to scan very large originals at a high resolution. See “Relationship between Resolution and File Size”, Scanner Reference.

Specify the scan size and resolution again. Note that it may not be possible to scan very large originals at a high resolution. See “Relationship between Resolution and File”, Scanner Reference.

Select whether to send the data so far.

Close tray.

No HDD available to use this function. Set TWAIN settings from the PC.

The hard disk is not installed or has a problem.

Contact the administrator.

When a Message is Displayed

When a Message is Displayed on the Client Computer

This section explains likely causes of and possible solutions for the main error messages displayed on the client computer when using the TWAIN driver.

Important

❒ If an error message that is not included in this section appears, turn off the

main power switch of the machine, and then turn it on again. For information about how to turn off the main power switch, see About This Machine.

Message Cause Solution

Clear Misfeed(s) in ADF.

Invalid Winsock version. Please use version 1.1 or higher.

The name is already in use. Check the registered names.

Cannot detect the paper size of the original.Specify the scanning size.

A paper misfeed has occurred inside the ADF, or ARDF.

You are using an invalid version of Winsock.

You tried to register a name that is already in use.

The set original was misaligned. • Place the original correctly.

Remove jammed originals, and place them again.

Check whether the originals are suitable to be scanned by the machine.

Install the operating system of the computer or copy Winsock from the operating system CDROM.

Use another name.

• Specify the scan size.

• When placing an original directly on the exposure glass, the lifting/lowering action of the ADF, or ARDF triggers the automatic original size detection process. Lift the ADF by more than 30 degrees.

Cannot add any more scanning mode.

Cannot specify any more scanning area.

Call Service Please call your service representative.

The maximum number of registerable scan modes has been exceeded.

The maximum number of registerable scan areas has been exceeded.

An unrecoverable error has occurred in the machine.

The maximum number of modes that can be stored is 100. Delete unneeded modes.

The maximum number of scanning areas that can be stored is

100. Delete unneeded scanning

area.

Call your service representative.

Troubleshooting When Using the Scanner Function

Message Cause Solution

Scanner is not available on the specified device.

Scanner is not available. Check the scanner connection status.

No response from the scanner.

The TWAIN scanner function cannot be used on this machine.

• The machine's main power switch is off.

• The machine is not connected to the network correctly.

The machine is not connected to the network correctly.

The network is crowded. Wait for a while, and then try to

Contact your service representative.

• Set the main power switch to “On”.

• Check whether the machine is connected to the network correctly.

• Deselect the personal firewall function of the client computer.

• Use an application such as telnet to make sure SNMPv1 or SNMPv2 is set as the machine’s protocol. See “Network Settings”, General Settings Guide and “Using telnet”, Network Guide.

Check whether the machine is connected to the network correctly.

reconnect.

Error has occurred in the scanner.

Fatal error has occurred in the scanner.

Cannot connect to the scanner. Check the network Access Mask settings in User Tools.

Scanner is not ready. Check the scanner and the options.

The application-specified scan conditions have exceeded the setting range of the machine.

An unrecoverable error has occurred on the machine.

An access mask is set. Contact the administrator.

The ADF, or ARDF cover is open. Check whether the ADF, or

Check whether the scanning settings made with the application exceed the setting range of the machine.

An unrecoverable error has occurred in the machine. Call your service representative.

ARDF cover is closed.

Message Cause Solution

When a Message is Displayed

Insufficient memory. Reduce the scanning area.

Cannot find “XXX” scanner used for the previous scan. “YYY” will be used instead.

(XXX and YYY indicate a scanner name.)

Scanner memory is insufficient. • Reset the scan size.

• Lower the resolution.

• Set with no compression. See TWAIN Driver help.

The problem may be due to the following cause:

• The Relationship between the Resolution and the Scanning Area” chart in Help for halftone scanning might not always apply. Scanning cannot be performed if large values are set for brightness when using halftone or high resolution.

When a paper misfeed occurs in the machine during printing, scanning cannot be performed.

• The main power switch of the previously used scanner is not set to “On”.

• The machine is not connected to the network correctly.

After the misfed paper has been removed, proceed with scanning.

• Check whether the main power switch of the scanner used for the previous scan is turned off.

• Check the previously used scanner is connected to the network correctly.

• Deactivate the personal firewall of the client computer.

• Use an application such as telnet to make sure SNMPv1 or SNMPv2 is set as the machine’s protocol. See “Network Settings”, General Settings Guide and “Using telnet”, Network Guide.

• Select the scanner used for the previous scan.

Error has occurred in the scanner driver.

An error has occurred in the driver.

• Check whether the network cable is connected correctly to the client computer.

• Check whether the Ethernet board of the client computer is recognized correctly by Windows.

• Check whether the client computer can use the TCP/IP protocol.

Troubleshooting When Using the Scanner Function

Message Cause Solution

Communication error has occurred on the network.

Scanner is in use for other function. Please wait.

Insufficient memory. Close all other applications, then restart scanning.

No User Code is registered. Consult your system administrator.

Any of Login User Name, Login Password or Driver Encryption Key is incorrect.

A communication error has occurred on the network.

A function of the machine other than the scanner function is being used such as the copier function.

Memory is insufficient. • Close all the unnecessary ap-

Access is restricted with user codes.

The entered login user name, login password, or driver encryption key was invalid.

Check whether the client computer can use the TCP/IP protocol.

Wait for a while and reconnect.

plications running on the client computer.

• Uninstall the TWAIN Driver, restart the computer, and then reinstall the TWAIN Driver.

Contact the administrator.

• Check the login user name, login password, and driver encryption key.

• Permission to use this function has not been granted. Contact the administrator.

6. Adding Paper and

Replacing Print Cartridges

This chapter explains troubleshooting procedures that are applicable to all the machine's functions.

Loading Paper

This section explains what to do when paper runs out and needs reloading.

CAUTION:

• When loading paper, take care not to trap or injure your fingers.

Note

❒ Be sure to select the paper size with User Tools and the paper size selector. If

you do not, misfeeds might occur.

❒ Straighten curled or warped paper before loading.

❒ For paper types and sizes, see “Recommended Paper Sizes and Types”,

About This Machine.

❒ To load paper in the bypass tray, See “Using the Bypass Tray”, Copy Refer-

ence.

Loading Paper into the Paper Tray 1

This section explains how to load paper into the paper tray.

A Gently pull the paper tray all the way out. B Press the release lever and, without letting go of the lever, slide the end

fence.

AMH001S

Adding Paper and Replacing Print Cartridges

C Press the metal plate down until it clicks.

AMH002S

D Make sure the edges of the deck of paper are flush, and load the paper face

down.

AMH008S

Check that the top of the stack is not higher than the limit mark inside the tray.

AMH009S

E Position the end fence flush against the paper. F Gently push the paper tray all the way in.

Note

❒ For details about loading paper of a size not selectable with the paper size

selectors in Paper Trays 1, 2 and 3, see “Changing the Paper Size”.

Reference

p.76 “Changing the Paper Size”

Loading Paper

Loading Paper into the Tray 2 and 3

This section explains how to load paper in Paper Trays 2 and 3.

A Gently pull the paper tray all the way out. B Press the release lever and, without letting go of the lever, slide the end

fence.

AMH003S

C Make sure the edges of the deck of paper are flush, and load the paper face

down.

AMH007S

Check that the top of the stack is not higher than the limit mark inside the tray.

AMH011S

D Position the end fence flush against the paper. E Gently push the paper tray all the way in.

Adding Paper and Replacing Print Cartridges

Orientation-Fixed Paper or Two-Sided Paper

The following describes paper with its orientation and printing surface specified (letterhead paper).

Orientation-fixed (top to bottom) or two-sided paper (for example, letterhead paper or copied paper) might not print correctly, depending on how the originals and paper are placed. Select [On (Always)] in Letterhead Setting under Copier Features, and then place the original and paper as shown below. See “Letterhead Settings”, General Settings Guide.

When printing with the printer function, placing orientation is the same.

❖ Original Orientation

Exposure glass ADF/ARDF

When using Combine/Series by setting [Always Specify] for [Orientation], specify

for the original orientation.

When making copies using the Two-sided function in this orientation, load originals as shown below.

❖ Paper Orientation

Loading Paper

Paper loading Paper tray

Copy mode

Paper orientationK 1 sided copy

2 sided copy

Paper orientationL 1 sided copy

2 sided copy

The optional duplex unit is required.

When making copies using the ADF, or ARDF in the bypass tray, specify template

Bypass tray

size or [Custom Size] in Paper Settings. Making copies without changing the [Auto Detect] setting produces upside-down copies. (However, if you load paper in the bypass tray upside down, copies are in the correct orientation.)

When printing on the front page.

:Paper frontside up. :Paper backside up.

Note

❒ In [System Settings], specify Letterhead for “Paper Type” of the paper tray you

want to use. See “Tray Paper Settings”, General Settings Guide.

Adding Paper and Replacing Print Cartridges

Changing the Paper Size

This section explains how to change paper sizes.

Procedures for changing the paper size differ depending on the tray (tray 1 or other optional paper tray units). Make sure you are following the appropriate procedure before you begin.

Note

❒ Be sure to select the paper size with User Tools and the paper size selector. If

you do not, misfeeds might occur.

❒ Fan the paper before loading.

❒ Straighten curled or warped paper before loading.

❒ For details about paper sizes and types, see “Tray Paper Settings”, General

Settings Guide.

Changing the Paper Size in Tray 1

Use the following procedure when changing the paper in Tray 1 to paper of a different size.

A Make sure the paper tray is not being used for copying, and then gently

pull the paper tray all the way out.

B Remove any paper in the paper tray. C Press the release lever and, without letting go of the lever, adjust the side

fences according to the size of paper to be loaded.

AMH001S

Changing the Paper Size

D Press down the right side of the side fence lock to release the fence.

AMH014S

E Press the release lever and, without letting go of the lever, adjust the side

fences according to the size of paper to be loaded.

AMH015S

F Press the metal plate down until it clicks.

AMH002S

Adding Paper and Replacing Print Cartridges

G Make sure the edges of the deck of paper are flush, and load the paper face

down.

Make sure the paper stack is flush against the right side fence.

AMH008S

Check that the top of the stack is not higher than the limit mark inside the tray.

AMH017S

H Press down the left side of the side fence lock to lock the fence.

AMH023S

Changing the Paper Size

I Position the end fence flush against the paper.

AMH018S

J Adjust the paper size selector in the paper tray according to the paper size.

AMH019S

K Gently push the paper tray all the way in. L Check the paper size on the control panel.

Note

❒ When setting small quantities of copy paper, be careful not to squeeze in

the side fence too much or paper will not feed in properly.

Adding Paper and Replacing Print Cartridges

When Using 11”× 17”Size Paper

This section explains how to change the paper size to 11”×17”.

A Press the {User Tools/Counter} key.

AMA049S

B Select [System Settings] using {U} or {T}, and then press the {OK} key.

C Select [Tray Paper Settings] using {U} or {T}, and then press the {OK} key.

D Select “Paper Size” for the paper tray of which paper size will be changed

using {U} or {T}, and then press the {OK} key.

E Select the paper size using the scroll keys, and then press the {OK} key.

F Press the {User Tools/Counter} key.

AMA049S

G Remove the end fence from the paper tray.

Changing the Paper Size

AMH004S

H Place it in the corner pocket on the left.

AMH013S

I Remove any paper in the paper tray.

Adding Paper and Replacing Print Cartridges

J Press down the right side of the side fence lock to release the fence.

AMH032S

K Press the release lever and, without letting go of the lever, adjust the side

fences according to the size of paper to be loaded.

AMH033S

L Press the metal plate down until it clicks.

AMH039S

Changing the Paper Size

M Make sure the edges of the deck of paper are flush, and load the paper face

down.

AMH040S

Check that the top of the stack is not higher than the limit mark inside the tray.

AMH041S

N Press down the left side of the side fence lock to lock the fence.

AMH042S

O Set the paper size selector in the paper tray to “p”. P Gently push the paper tray all the way in. Q Check the paper size on the control panel.

Adding Paper and Replacing Print Cartridges

Changing to a Size Other Than Indicated on the Paper Size Selector

This section explains how to change to a paper size not indicated on the paper size selector.

A Set the paper size selector to “p”. B Press the {User Tools/Counter} key.

AMA049S

C Select [System Settings] using {U} or {T}, and then press the {OK} key.

D Select [Tray Paper Settings] using {U} or {T}, and then press the {OK} key.

E Select “Paper Size” for the paper tray of which paper size will be changed

using {U} or {T}, and then press the {OK} key.

F Select the paper size using the scroll keys, and then press the {OK} key.

Changing the Paper Size

G Press the {User Tools/Counter} key.

AMA049S

H Load the paper, and then gently push the paper tray all the way in. I Check the paper size on the control panel.

Note

❒ For details about the type of paper that can be loaded in Paper Tray 1, see

“Tray Paper Size: Tray1”, General Settings Guide.

Changing a Paper Size in the Tray 2,3

This section explains how to change the size of paper loaded in Paper Trays 2 and 3.

A Make sure the paper tray is not being used for copying, and then gently

pull the paper tray all the way out.

B Remove any paper in the paper tray. C Press the release lever and, without letting go of the lever, slide the end

fence.

AMH003S

Adding Paper and Replacing Print Cartridges

D Press down the right side of the side fence lock to release the fence.

AMH020S

E Press the release lever and, without letting go of the lever, adjust the side

fences according to the size of paper to be loaded.

AMH022S

Changing the Paper Size

F Make sure the edges of the deck of paper are flush, and load the paper face

down.

Make sure the paper stack is flush against the right side fence.

AMH007S

Check that the top of the stack is not higher than the limit mark inside the tray.

AMH011S

G Press down the left side of the side fence lock to lock the fence. H Position the end fence flush against the paper.

AMH021S

Adding Paper and Replacing Print Cartridges

I Adjust the paper size selector in the paper tray according to the paper size.

AMH025S

J Gently push the paper tray all the way in. K Check the paper size on the control panel.

Changing to a Size Other Than Indicated on the Paper Size Selector

This section explains how to change to a paper size not indicated on the paper size selector.

A Set the paper size selector in the paper tray to “p”. B Press the {User Tools/Counter} key.

AMA049S

C Select [System Settings] using {U} or {T}, and then press the {OK} key.

Changing the Paper Size

D Select [Tray Paper Settings] using {U} or {T}, and then press the {OK} key.

E Select “Paper Size” for the paper tray of which paper size will be changed

using {U} or {T}, and then press the {OK} key.

F Select the paper size using the scroll keys, and then press the {OK} key.

G Press the {User Tools/Counter} key.

AMA049S

H Load the paper, and then gently push the paper tray all the way in. I Check the paper size on the control panel.

Note

❒ For details about the type of paper that can be loaded in Paper Trays 2 and

3, see “Tray Paper Size: Tray2-3”, General Settings Guide.

Adding Paper and Replacing Print Cartridges

Handling Print Cartridges

This section explains what to do when ink runs out.

CAUTION:

• Keep the ink or ink container out of reach of children.

CAUTION:

• If ink comes into contact with your eyes, rinse immediately in running water. For other symptoms, consult a doctor.

CAUTION:

• If ink is ingested, induce vomiting by drinking a strong saline solution. Consult a doctor immediately.

CAUTION:

• If your skin comes into contact with ink, wash the affected area thoroughly with soap and water.

Important

❒ Use only manufacturer-recommended print cartridges. Recommended car-

tridges have been safety-evaluated and will not damage the machine.

❒ When replacing print cartridges, make sure the machine's power is switched

to “On”. If the power is off, settings are cancelled and printing cannot resume.

❒ Be sure to replace print cartridges when the machine requests you to do so.

When the “ pare the appropriate colour print cartridges. When this message appears, approximately 10% of the original amount of ink remains in the print cartridge. Have parts necessary for replacing print cartridges. When you see the “

structions in Front Cover, then replace the Ink Cartridge.

sage appear on the control panel, replace corresponding colour print cartridges.

Note

❒ Use the [Supplies] display of [Enquiry], to display the ink names and the tele-

phone number for order placement.

❒ All four colour cartridges can be replaced using the same method.

❒ For details about storing print cartridges, see “Ink”.

❒ Colour is spent consumed not only by printing, but also when the power

switch is turned to “On”, during head cleaning, flushing, and loading of cartridges.

Reference

p.92 “Ink”

GLow Ink Remaining” message appears on the control panel, pre-

See in-

” mes-

Replacing Print Cartridges

Use the following procedure to replace print cartridges.

Handling Print Cartridges

AMI001S

Note

❒ Be sure to check the colour before inserting the print cartridges so as not to

replace the wrong colour.

❒ If, after replacing the print cartridge, add ink messages continue to appear,

turn off the machine's power, and then turn it back on again.

❒ Open print cartridge during the validity period stated on their packaging.

❒ Do not open the print cartridge pack immediately before replacement.

❒ Do not touch the ink jet area of the print cartridge.

❒ Do not shake the print cartridge. Doing so can result in leakage.

❒ Do not disassemble the print cartridge.

❒ Do not turn off the power during the replacement procedure and do not dis-

connect the power plug from the wall outlet.

❒ Once it is inserted, do not remove the print cartridge unless necessary.

❒ Do not remove or tamper with the print cartridges during printing. This will

cause printing to stop.

Adding Paper and Replacing Print Cartridges

Sending Fax Messages When Ink has Run Out

Even is ink runs out and G is displayed, fax messages can still be sent.

Important

❒ If number of communications executed after the ink has run out and not listed

in the automaticallyoutput Journal exceeds 200, communication is not possible.

A Make sure that the machine is in facsimile mode. B Press [Exit], and then perform transmission operation.

The error message disappears.

Note

❒ Reports produced during sending are not printed.

❒ If the fax screen does not appear in step

Ink

, press the {Facsimile} key.

This section contains advice and cautions for handling and storing ink.

Handling Ink

CAUTION:

• Keep the ink or ink container out of reach of children.

Use only manufacturer-recommended print cartridges. Recommended cartridges have been safety-evaluated and will not damage the machine.

Note

❒ For details about how to add print cartridges, see “Replacing the print car-

tridges”.

Reference

p.91 “Replacing Print Cartridges”

Handling Print Cartridges

Storing Ink

CAUTION:

• If ink comes into contact with your eyes, rinse immediately in running water. For other symptoms, consult a doctor.

CAUTION:

• If ink is ingested, induce vomiting by drinking a strong saline solution. Consult a doctor immediately.

CAUTION:

• If your skin comes into contact with ink, wash the affected area thoroughly with soap and water.

• Do not store print cartridges in environments of extreme heat or cold.

• Store on a flat surface.

Used Print Cartridges

Print cartridge cannot be re-used.

Adding Paper and Replacing Print Cartridges

Maintenance

Repeated printing may dirty or clog parts of the machine's interior, reducing printing quality. This can be corrected using [Maintenance]

Nozzle Check Pattern

Print the test pattern to check for non-firing nozzles.

To check the print results of the test pattern, proceed to step 5.

Important

❒ Make sure the envelope lever has been raised. Otherwise, you will be unable

to print.

❒ Check that A4L or 8

not loaded, the test pattern does not print.

❒ During printing the test pattern, do not conduct any other operations.

A Press the {User Tools/Counter} key.

/2” × 11”L size paper is loaded in Tray 1. If paper is

AMA049S

B Select [Maintenance] using {U} or {T}, and then press the {OK} key.

C Select [Nozzle Check Pattern] using {U} or {T}, and then press the {OK} key.

Ricoh ISC 615G, MP C1500 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Introduction

Important

Notes

Caution:

Power Source

Trademarks

Manuals for This Machine

TABLE OF CONTENTS

How to Read This Manual

Symbols

Names of Major Options

1. When the Machine Does Not Operate as Wanted

Indicators

When the Function Status Indicator Lights Up in Red

When You Have Problems Operating the Machine

When a Job is Not Performed

2. Troubleshooting When Using the Copy Function

When a Message Appears

When You Cannot Make Clear Copies

When You Cannot Make Copies as Wanted

When Memory is Full

Adjusting the Volume

When a Message Appears

When You Cannot Send or Receive Fax Messages as Wanted

When Memory is Full

If an Error Report is Printed

Turning Off the Main Power / In the Event of Power Failure

When an Error Occurs Using Internet Fax

Error Mail Notification

Error Report (E-Mail)

Server-Generated Error E-mail

When a Message Appears during Installation of the Printer Driver

Windows 95/98/Me, Windows 2000, Windows NT 4.0

Windows XP Professional, Windows Server 2003

Windows XP Home Edition

When a Message Appears

Status Messages

Alert Messages

Printing the Error Log

When You Cannot Print

Other Printing Problems

When PictBridge Printing Does Not Work

When Scanning is Not Done as Expected

When You Cannot Send Scanned Files

When You Cannot Browse the Network to Send a Scanned File

When the TWAIN Driver Cannot be Started

The Network Delivery Function Cannot be Used

Operations are Not Possible When Messages Appear

When a Message is Displayed

When a Message is Displayed on the Control Panel

When a Message is Displayed on the Client Computer

Loading Paper

Loading Paper into the Paper Tray 1

Loading Paper into the Tray 2 and 3

Orientation-Fixed Paper or Two-Sided Paper

Changing the Paper Size

Changing the Paper Size in Tray 1

Changing to a Size Other Than Indicated on the Paper Size Selector

Changing a Paper Size in the Tray 2,3

Changing to a Size Other Than Indicated on the Paper Size Selector

Handling Print Cartridges

Replacing Print Cartridges

Sending Fax Messages When Ink has Run Out

Handling Ink

Storing Ink

Used Print Cartridges

Maintenance

Nozzle Check Pattern