In this manual, the following important symbols and notations are used.
• A Warning indicates a potentially hazardous situation. Failure to obey a Warning could result in
death or serious injury.
• A Caution indicates a potentially hazardous situation. Failure to obey a Caution could result in
minor or moderate injury or damage to the machine or other property.
• Obey these guidelines to avoid problems such as misfeeds, damage to originals, loss of valuable
data and to prevent damage to the machine.
• This information provides tips and advice about how to best service the machine.
General Safety Instructions
For your safety, please read this manual carefully before you use this product. Keep this manual handy
for future reference.
Safety Information
Always obey the following safety precautions when using this product.
Safety During Operation
In this manual, the following important symbols and notations are used.
[A]: ON
[B]: OFF
[C]: Push ON/Push OFF
[D]: Standby
1
Switches and Symbols
Where symbols are used on or near switches on machines for Europe and other areas, the meaning of
each symbol conforms with IEC60417.
Safety
Prevention of Physical Injury
1. Before disassembling or assembling parts of the machine and peripherals, make sure that the
machine and peripheral power cords are unplugged.
2. The plug should be near the machine and easily accessible.
3. Note that some components of the machine and the paper tray unit are supplied with electrical
voltage even if the main power switch is turned off.
4. Always unplug the power cord from the power source before you move the product. Before you
move the machine, arrange the power cord so it will not fall under the machine.
5. Disconnect all peripheral units (finisher, LCT, etc.) from the mainframe before you move the
machine.
6. If any adjustment or operation check has to be made with exterior covers off or open while the
main switch is turned on, keep hands away from electrified or mechanically driven components.
7. The machine drives some of its components when it completes the warm-up period. Be careful to
keep hands away from the mechanical and electrical components as the machine starts operation.
8. The inside and the metal parts of the fusing unit become extremely hot while the machine is
operating. Be careful to avoid touching those components with your bare hands.
9. To prevent a fire or explosion, keep the machine away from flammable liquids, gases, and
aerosols.
10. Do not use flammable sprays or solvent in the vicinity of the machine. Also, avoid placing these
items in the vicinity of the machine. Doing so could result in fire or electric shock.
11. To avoid fire or explosion, never use an organic cleaner near any part that generates heat.
12. Never remove any safety device unless it requires replacement. Always replace safety devices
immediately.
13. Never do any procedure that defeats the function of any safety device.
14. Modification or removal of a safety device (fuse, switch, etc.) could lead to a fire and personal
injury. Always test the operation of the machine to ensure that it is operating normally and safely
after removal and replacement of any safety device.
15. For replacements use only the correct fuses or circuit breakers rated for use with the machine. Using
replacement devices not designed for use with the machine could lead to a fire and personal
injuries.
2
16. When using a vacuum cleaner around the machine, keep others away from the cleaner, especially
small children.
17. NEVER touch the AC circuits on the PSU board, to prevent electric shock caused by residual
charge. Residual charge of about 100V-400V remains in the AC circuits on the PSU board for
several months, even when the board has been removed from the machine after turning off the
machine power and unplugging the power cord.
Observance of Electrical Safety Standards
1. The machine and its peripherals must be installed and maintained by a customer service
representative who has completed the training course on those models with exceptions on some
machines where the installation can be handled by the user.
Safety and Ecological Notes for Disposal
1. Dispose of replaced parts in accordance with local regulations.
2. When keeping used lithium batteries in order to dispose of them later, do not put more than 100
batteries per sealed box. Storing larger numbers or not sealing them apart may lead to chemical
reactions and heat build-up.
3. The danger of explosion exists if a battery of this type is incorrectly replaced. Replace only with the
same or an equivalent type recommended by the manufacturer. Discard used batteries in
accordance with the manufacturer’s instructions.
Safety Instructions for Ink Cartridges
Accidental Exposure To Ink
1. If ink gets on the skin, wash the affected area immediately with soap and cold running water.
2. If ink gets into the eyes, immediately flush the eyes with cold running water. If there are signs
of irritation or other problems, seek medical attention.
3. If ink is swallowed, drink a strong solution of cold water and table salt to induce vomiting.
Seek medical attention immediately.
4. Ink is difficult to remove from fabric. Work carefully to avoid staining clothing when
performing routine maintenance or replacing cartridges.
3
Handling and Storing Ink Cartridges
• Ink is flammable. Never store ink cartridges in a location where they will be exposed to high
temperature or an open flame.
1. Always store ink cartridges out of the reach of children.
2. Always store ink cartridges in a cool, dry location that is not exposed to direct sunlight.
Ink Cartridge Disposal
1. Attach the caps to empty ink containers for temporary storage to avoid accidental spillage.
2. Return empty ink cartridges to a local dealer who can accept such items for collection and
recycling or disposal.
3. If the customer decides to dispose of empty ink cartridges, make sure that they are disposed of
in accordance with local laws and regulations.
4
Conventions Used in this Manual
Symbols and Abbreviations
This manual uses several symbols.
SymbolWhat It Means
Clamp
Clip ring
Connector
E-ring
FFC (Flat Film Connector)
Hook
Pointer (cross-reference to another manual section)
Screw
Spring
Standoff
Timing Belt
This manual uses the following abbreviations.
5
Throughout this service manual, "SEF" denotes "Short Edge Feed" and "LEF" denotes "Long Edge Feed".
Warnings, Cautions, Notes
In this manual, the following important symbols and notations are used.
• A Warning indicates a potentially hazardous situation. Failure to obey a Warning could result in
death or serious injury.
• A Caution indicates a potentially hazardous situation. Failure to obey a Caution could result in
minor or moderate injury or damage to the machine or other property.
• Obey these guidelines to avoid problems such as mis-feeds, damage to originals, loss of valuable
data and to prevent damage to the machine
• This information provides tips and advice about how to best service the machine.
Trademarks
• Apple, AppleTalk, Bonjour, ColorSync, Leopard, Macintosh, Mac OS, Power Mac, Safari and
TrueType are trademarks of Apple Inc., registered in the United States and other countries.
• Citrix, Citrix Presentation Server and Citrix XenApp are either registered trademarks or trademarks
of Citrix Systems, Inc. Firefox® is a registered trademark of the Mozilla Foundation.
• Intel and Intel Core are registered trademarks of Intel Corporation or its subsidiaries in the United
States and other countries.
• Microsoft®, Windows®, Windows Server®, and Internet Explorer® are either registered
trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
• Monotype is a registered trademark of Monotype Imaging Inc.
• PowerPC® is a registered trademark of International Business Machines Corporation in the United
States and other countries, or both.
• UNIX is a registered trademark in the United States and other countries, licensed exclusively
through, X/Open Company Limited.
• The proper name of Internet Explorer 6 is Microsoft® Internet Explorer® 6.
The proper names of the Windows operating systems are as follows:
• The product names of Windows 7 are as follows:
6
Microsoft® Windows® 7 Home Premium
Microsoft® Windows® 7 Professional
Microsoft® Windows® 7 Ultimate
Microsoft® Windows® 7 Enterprise
• The product names of Windows 8.1 are as follows:
Microsoft® Windows® 8.1
Microsoft® Windows® 8.1 Pro
Microsoft® Windows® 8.1 Enterprise
• The product names of Windows 10 are as follows:
Microsoft® Windows® 10 Home
Microsoft® Windows® 10 Pro
Microsoft® Windows® 10 Enterprise
Microsoft® Windows® 10 Education
• The product names of Windows Server 2008 are as follows:
Microsoft® Windows Server® 2008 Standard
Microsoft® Windows Server® 2008 Enterprise
• The product names of Windows Server 2008 R2 are as follows:
Microsoft® Windows Server® 2008 R2 Standard
Microsoft® Windows Server® 2008 R2 Enterprise
• The product names of Windows Server 2012 are as follows:
Microsoft® Windows Server® 2012 Foundation
Microsoft® Windows Server® 2012 Essentials
Microsoft® Windows Server® 2012 Standard
• The product names of Windows Server 2012 R2 are as follows:
Microsoft® Windows Server® 2012 R2 Foundation
Microsoft® Windows Server® 2012 R2 Essentials
Microsoft® Windows Server® 2012 R2 Standard
• The product names of Windows Server 2016 are as follows:
Microsoft® Windows Server® 2016 Datacenter
Microsoft® Windows Server® 2016 Standard
Microsoft® Windows Server® 2016 Essentials
Microsoft® Windows Server® 2016 MultiPoint Premium
7
Other product names used herein are for identification purposes only and might be trademarks of their
respective companies. We disclaim any and all rights to those marks.
8
TABLE OF CONTENTS
Important Safety Notices................................................................................................................................... 1
General Safety Instructions............................................................................................................................1
Print Speed and Resolution.................................................................................................................22
Control Boards.............................................................................................................................................22
Choosing a Location....................................................................................................................................31
Minimum Space Requirements................................................................................................................... 33
Power Source............................................................................................................................................... 33
Precautions when Moving the Machine.................................................................................................... 33
Using the Operation Panel.............................................................................................................................. 35
Important Information...................................................................................................................................... 49
Checklist before Moving the Printer........................................................................................................... 49
If the Printer Is Not Used Frequently…........................................................................................................49
Service Call Procedures.............................................................................................................................. 51
4. Replacement and Adjustment
Before Replacing Parts.....................................................................................................................................53
Order of Cover Removal.............................................................................................................................55
Front Right Cover......................................................................................................................................... 55
Right Lower Cover........................................................................................................................................56
Right Cover...................................................................................................................................................56
Port Cover.....................................................................................................................................................60
Left Lower Cover.......................................................................................................................................... 60
Left Cover......................................................................................................................................................60
Rear Top Cover............................................................................................................................................67
Rear Transport Cover.................................................................................................................................. 67
Rear Cover, Top Cover............................................................................................................................... 68
Top Cover Only...................................................................................................................................71
Front Lower Cover....................................................................................................................................... 71
Right Guide Rail Cover................................................................................................................................72
Left Guide Rail Cover...................................................................................................................................75
Before You Begin......................................................................................................................................... 81
Replace the Ink Collector Unit.................................................................................................................... 82
Maintenance Unit, Right Ink Sump................................................................................................................. 84
Right Ink Sump..............................................................................................................................................86
After Replacement............................................................................................................................ 103
Wireless LAN Board................................................................................................................................. 105
Lift Motor Unit............................................................................................................................................ 117
Applying Grease When Installing the Lift Motor........................................................................... 120
Air Purge Detection Switch....................................................................................................................... 126
Top Cover Switch...................................................................................................................................... 127
Front Right Cover Switch...........................................................................................................................128
Cassette Carriage HP Sensor (Front).......................................................................................................133
Cassette Carriage HP Sensor (Rear)....................................................................................................... 133
Lift Tray HP Sensor ....................................................................................................................................134
Installing the Carriage Unit.............................................................................................................. 144
Lock the Carriage............................................................................................................................. 147
After Replacing the Carriage Unit............................................................................................................148
12
Print Head Cleaning and Adjustment...........................................................................................................150
Preparing for Test Printing.........................................................................................................................150
Color Demo Print....................................................................................................................................... 152
Print Head Cleaning..................................................................................................................................153
Print Head Flushing....................................................................................................................................154
Head Position.............................................................................................................................................155
Clean the Machine....................................................................................................................................170
5. System Maintenance Reference
Service Mode and Engine Maintenance Mode......................................................................................... 171
Service Mode............................................................................................................................................ 171
Entering/Exiting Service Mode.......................................................................................................171
Using SP Mode Menus.................................................................................................................... 175
Bit Switch Settings......................................................................................................................................177
SP Mode Service Tables............................................................................................................................... 180
Status Reports.................................................................................................................................................201
2. Config. List (System Summary).............................................................................................................203
3. Service Summary.................................................................................................................................. 204
Service Call Conditions.............................................................................................................................235
SC code display patterns and how to clear them..........................................................................235
Service Call Code Tables......................................................................................................................... 236
Jam Codes................................................................................................................................................. 266
Jam Codes.........................................................................................................................................266
Parts Layout................................................................................................................................................273
Host Interface(Std) USB 2.0 High Speed, 10Base-T/100Base-TX
Network Protocol TCP/IP
MIB Support Private:
Ricoh Original
Standard:
RFC1213 (MIB-II)
RFC1514/RFC2970 (Host Resource MIB)
RFC1759 (Printer MIB)
RFC3412 (MPD-MIB)
RFC3413 (Target-MIB, Norification-MIB)
RCF3414 (USM-MIB)
RFC3415 (VACM-MIB)
RFC3584 (COMMUNITY-MIB)
Printer Working Group Candidate Standard 5107.1-2005
(Printer Port Monitor MIB 1.0)
Networking Operating Systems• Windows: Windows 7/8.1/10 and Windows Server
2008/2008 R2/2012/2012 R2/2016
• Macintosh: Mac OS X 10.8 and later versions
Note: Mac driver included on CD-ROM (The supported languages are English, French, German and
Japanese.).
Supported Utilities
BundledT-shirt Designer
Software for designing and printing on T-shirt and tote bag
fabric.
WebThe following software can be downloaded.
• Smart Device Monitor for Admin
• Smart Device Monitor for Client
23
1. Product Information
Optional• Remote Communication Gate S Pro
• Smart Device Monitor for Admin Accounting Report
Package
• Desk Top Binder Lt
24
Overview
Overview
Machine Codes and Peripherals Configuration
Main Machine
There are 3 different models. However, they each have the same product name. There are absolutely no
differences in functionality, as the only difference is the exterior color.
Machine
Code
J089RICOH Ri 100WhiteNot supportedSupported
J098RICOH Ri 100PinkNot supportedSupported
J099RICOH Ri 100GreenNot supportedSupported
Product NameExterior colorPrinting on paperNIC
Options
CodeProduct NameRemarks
Dryer for garment printer.
J361RICOH Rh 100
J362RICOH Tray for Standard Size Type 1
J363RICOH Tray for Small Size Type 1A5 tray
J364RICOH Tray for Multi Purpose Type 1
A heat press for fixing printed images
onto fabric.
Same as the supplied standard (A4)
tray.
This tray is for fabrics on which
printing cannot be performed with
the A4 standard tray and A5 tray.
25
1. Product Information
Diagram
[1]: RICOH Tray for Standard Size Type 1 (standard/optional)
[2]: RICOH Tray for Small Size Type 1 (optional tray)
[3]: RICOH Tray for Multi Purpose Type 1 (optional tray)
[4]: RICOH Rh 100 (optional dryer for garment printer)
Consumables
Ink Cartridges
Always use the starter cartridges shipped with the machine to initialize ink supply at installation. Never
install used ink cartridges to initialize ink supply at installation.
26
CodeProduct NameRemarks
Overview
J922-08
J922-24 (for China)
J922-09
J922-25 (for China)
J922-10
J922-26 (for China)
J922-11
J922-27 (for China)
J922-12
J922-28 (for China)
J922-13
J922-29 (for China)
J922-14
J922-30 (for China)
J922-15
J922-31(for China)
RICOH Garment Ink Cartridge K (Hi Yield) Type 1
RICOH Garment Ink Cartridge C (Hi Yield) Type 1
RICOH Garment Ink Cartridge M (Hi Yield) Type
1
RICOH Garment Ink Cartridge Y (Hi Yield) Type 1
RICOH Garment Ink Cartridge K Type 1
RICOH Garment Ink Cartridge C Type 1
RICOH Garment Ink Cartridge M Type 1
RICOH Garment Ink Cartridge Y Type 1
These are mediumsize cartridges.
These are small-size
cartridges.
Ink Collector Unit
The ink collector unit is installed on the right side of the machine behind the right front door below the ink
supply unit.
CodeProduct Name
J923-00RICOH Ink Collection Unit Type 1*
*This ink collector unit is only for this machine. The units for SG 3110DN / SG 3110DNw, or the other
Geljet machines have the same appearance, but they are incompatible with this machine due to a
software detection.
27
1. Product Information
Others
CodeProduct Name
J924-00RICOH Heat Resistant Paper Type 1
J922-36RICOH Cleaning Cartridge K Type 1
J922-37RICOH Cleaning Cartridge C Type 1
J922-38RICOH Cleaning Cartridge M Type 1
J922-39RICOH Cleaning Cartridge Y Type 1
J927-00RICOH Cleaning Tool Type 1
J928-00RICOH Cleaning Absorber Type 1
J929-00RICOH Cleaning Stick Type 1
Names of Components
1. Top cover
Open to remove the fabric or foreign object, or to clean the maintenance unit.
2. Operation panel
Operation keys and the 2-line LCD.
3. Ink cartridges (K), (C), (M), (Y)
28
Supply ink to the print heads.
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