CSO, CFO, CS1, LHO
Troubleshooting Information only
Retrofit Information Other
[Symptom]
Stored documents in the me mory migh t be erase d when the main power goes down .
A power failure report is printed with the following informa tion.
•Memory Tx Files: Destination names or fax numbers are print ed.
•Substitute Recept ion Files: The Sender’s RTI or CSI is printed if they are programmed.
CSO rejects incoming messages without RTI or CSI because
of the factory setting.
•Memory Lock Files: Programmed Quick Numbers are printed.
[Cause]
Power loss from the memory back-up battery on FCU caused by excessive charge current, for
the following reasons.
(1) Leak current from Diode
The battery is charged after it is alread y
24V
24V
fully charge d. This type of bat te ry
is damaged if this occurs.
(2) Excessive charge voltage (CFO,
CS1,LHO) The target charge voltage
was 6.2V against 6.4V or under which is
recommended by the battery maker.
This margin was too small for this battery.
Zener
Diode
Battery
COM
[Modification]
See MB C Series-048A.
OUT
Page 2
Technical BulletinNo. Multi-001
SUBJECT: Memory Back-up Battery
[Action Taken]
1. Install the modified FCU to deal with customer claims.
2. Request technicia ns no t to turn off the main power if a document is sto red
in the memory.
[Note]
•Stored data other than docume nts is not erased even if the main power goes down.
DATE:
Jan. 19, 1995
Page 3
Technical BulletinNo. Multi-002
SUBJECT: Toner Spillage during Transportation
PREPARED BY: Y. Okunishi
CHECKED BY: M. Iwasa
CLASSIFICATION:
Action Required Revision of service manual
Troubleshooting Information only
Retrofit Information Preventive Action
Background: Machines have been sent to cu sto mers after pre-installation and sent back to the
service center for repair.
Problem:Toner had spread inside the machin e du ring transportation.
Cause:Toner leaked from the development unit, the toner cartridge, or somewhe re
in the toner path during tran sportation.
Preparation for transportation:
(1) Transportation withou t he avy vibra tio n
(Example: A technician should carry the machine with care.)
• F/L series fax machines:
The development unit can be connected to a CTM with toner.
However, the toner path under the CTM must be covered by some
adhesive tape. See the attached illust rat ion.
• C series fax machines:
Follow RTB No. CSO-006
• Other order machines:
Follow (2) below.
FROM: 2nd T.S. Section
MODEL:
All laser plain paper fax
machines
DATE:
Jul. 15.1995
(2) Transportation with heavy vibration
(If a third party handles the transportation, follow this procedure.)
• F/L series fax machines:
Remove the development unit and the CTM fro m the machin e if toner
has been installed. They must not be delivered in the same box as the
machine, because they contain toner which may spill out. The toner
inside the machine must be clean ed away or th e toner path under the
CTM must be covered with tape.
• C series fax machines and others:
Remove the development unit and CTM (or Toner Cartridge) from
the machine if toner has been inst alle d, and clean the toner from
inside the machine.
The removed development unit and CTM must not be delivered
in the same box as the machine.
Page 4
Technical BulletinNo. Multi-002
SUBJECT: Toner Spillage during Transportation
Inside of FX6 and LSO
Drum
DATE:
Jul. 15.1995
Toner path
Note: Adhesion of the tap e sho uld not be strong. Otherwise, it may n ot be ta ken off
cleanly from the machine, or th e toner path may be damaged whe n it is take n
off.
Please request tape samples for th e FX6 and LSO from Ricoh.
Adhesive tape
Page 5
Technical BulletinNo. Multi-003
Page 1/2
SUBJECT: Harness for PFU
PREPARED BY: Y. Okunishi
CHECKED BY: M. Iwasa
CLASSIFICATION:
Action Required Revision of service manual
Troubleshooting Information only
Retrofit Information Other
Problem: The Paper Feed Unit may not work correctly.
Cause:Wires of the harness (H511 5528) from th e FCU to th e rela y co nnectors for the paper
The harness should be checked before the start of the PFU installation because th e
FCU or the PFU PCB may become damaged.
Follow the attached proce du re be fo re PFU installation and chang e th e ha rne ss
to a new one if it is bad.
Page 6
CN B
RTB No. Multi-003
Page 2/2
Harness Check Procedure
1. Remove the Rear Cover and Left Cover.
2. Unplug the connector CN28 on the FCU.
3. Unplug the connect ors CN A and CN B on the relay con ne ctor board located at the bot to m o f
Main Frame.
Harness from FCU
(CN A & B)
Main Frame
Paper Feed Unit (PFU)
Relay connectors
Harness from PFU
4. Check the continuity of the harness pin by pin using a mult imet er.
See below for what the correct allocation of all wires of the harness should be.
ABCDEFGHI
CN28 (to FCU)
J1234
5
6XX1234XX
CN A
(to PFU)
View from the side without the plastic cove r
Check the continuity of the following.
A of CN28 to 4 of CN B
⇓⇓
D of CN28 to 1 of CN B
E of CN28 to 6 of CN A
⇓⇓
J of CN28 to 1 of CN A
Page 7
Page 1/3
Technical BulletinNo. Multi - 004A
SUBJECT: Fusing Unit
PREPARED BY: Y.Okunishi
CHECKED BY: S.Fujii
CLASSIFICATION:
Action Required Revision of service manual
Troubleshooting Information only
Retrofit Information Other
A: "NOTE" is added to page 2/3.
SYMPTOM:
Background on received and copied documents.
Cause:
Hot Roller failure as a result of not changing the Cleaning Pad at the 10K PM.
Failure to change the Cleaning Pad results in dirty Strippers and Thermostat and
then Hot Roller failure.
As the machine warms up from the standby temperature to the fusing
temperature, it is exposed to slight overheating before the temperature levels
off. This leads to softening of the Teflon layer on the Hot Roller. As a result, the
Teflon layer peels off in the areas where the Strippers and other parts come in
contact with it. Dirty Strippers and Thermostat put more stress on the Hot Roller and
cause premature Hot Roller failure.
Also, the dirty Thermistor causes the Hot Roller to overherat and fail prematurely.
FROM: Quality Assurance Center
DATE:
Oct. 15, 1996
MODEL:
CSO, CRO, CS1, CFO,
CGO
A second cause can be a damaged (bent ) Thermistor from a previous service visit.
The damaged Thermistor causes the Hot Roller to overheat and fail prematurely.
SOLUTION:
Ricoh recommends replacing the Cleaning Pad at the 10K PM. However, this is
sometimes ignored. Realizing this, Ricoh will conduct the following modifications to
protect the Hot Roller from the failure mentioned above.
The hot rollers shipped from the SPC in Japan will be replaced by the
Hot Roller Kit in July.
This kit will be comprised of the following: Hot Roller, Cleaning Pad, Thermistor,
Thermistor Bracket, Screw, Strippers (2), Stripper Springs (2) and Installation Sheet.
The individual Hot Roller will be no longer available. The Cleaning Pad will
continue to be a Service Part.
Ricoh recommends change of the above modified parts and Cleaning Pad when the failed
Hot Roller is replaced with the new one.
NOTE
(A): Please refer to the following instructions and fix the cover to the fusing unit
and check that the harness is not pinched before installing the fusing unit in the
machine.
If the metal wire of the harness contacts the thermistor bracket, a no power
condition may occur. Please check the thermistor harness if this occurs.
Fusing Cover
(Bad)
Edge of the cover may damage
the harness
Edge
(Good)
Fusing Unit
Page 9
Installation Procedure for the Thermistor
1. Assemble the thermistor and the bracket
with the screw.
Bracket - Thermistor
H0812141
Thermistor - Fusing Unit
H0815035
Do not bendthis part
2. Install the
Thermistor Ass’y
( ✻ 4)
Thermistor - Fusing Unit
H0815035
Harness - Thermostat
(✻ 3)
Page 3/3
Thermostat - Fusing Unit
H0812134
Screw - M3 x 8
03130080B
(✻ 1)
Note: Set the projection on
the thermistor into
the hole in the bracket.
Note: ✻ 1 Place the thermostat harness under the part of the bracket.
✻ 2 Do not cross the thermostat harness and the thermistor harness.
✻ 3 Push the thermistor head (sensor) gently against the hot roller witha finger to make sure that the thermistor
head touches the hot roller surface. Do not push it strongly.
✻ 4 Do not bend the thermistor neck (spring plate) when installing or cleaning it .
If the thermistor is bent, replace it.
(✻ 2)
Bracket - Thermistor
H0812141
Stay - Fusing Unit - Upper
H0812175
Page 10
T
Model:
FX4, FX6, FX6MK2, FX6CD, FX7, LX7, LSO, AD1
echnical
ulletin
B
Date:
31-Aug-97
No:
PAGE: 1/4
005
Subject:
From:
Classification:
The NEST card has been released for Nest Autoroute function in fax machines and for fax
units in the AD series.
This technical bulletin contains the revisions to the Nest Autoroute service manual. Procedures
for reading and writing user-programmed data by RDS have been added. Only the
Installation section was changed.
For details on the models that can use the NEST card, please check the product launch
information for the models.
Novell Nest Autoroute Function
2nd Technical Support Section
Troubleshooting
Mechanical
Paper path
Other ( )
Part information
Electrical
Transmit/receive
Prepared by:
Action required
Service manual revision
Retrofit information
S.Yoshio
RC RE ASIA
✶✶ ✶✶ ✶✶
Page 11
T
Model:
INSTALLATION May 20th,1997
INSTALLING THE NEST CARD
FX4, FX6, FX6MK2, FX6CD, FX7, LX7, LSO, AD1
echnical
ulletin
B
Date:
31-Aug-97
No:
PAGE: 2/4
005
2.2. INSTALLING THE NEST CARD
CAUTION
Before installing the NEST card,do the following:
1.Print out all messages stored in the memory.
2.Print out the lists of user – programmed items and the system parameter list.
2.2.1. Function Upgrade Card Type 140 Plus Novell
Note
The following installation procedure i nitializes (erases) all the user-programmed data
•
stored in the card, if the Function Upgrade Card already installed in the machine is
replaced with a NEST card.
NEST
TM
Installation Procedure (Without a Function Upgrade Card)
Turn off the main switch.
•
Install the battery on the NEST card.
•
Turn on the battery switch.
•
Install the NEST card in the slot.
•
Turn on the main switch.
•
Print the system parameter list and make sure that “NEST” is listed as an option on
•
the list.
Installation Procedure
(Replacing a Function Upgrade Card with the NEST card)
Read and back-up the user-programmed data stored in the Function Upgrade Card
•
with RDS.
Turn off the main switch.
•
Remove the Function Upgrade Card from the slot.
•
Install the battery on the NEST card and turn on the battery swit ch.
•
Install the NEST card in the slot.
•
Turn on the main switch.
•
Print the system parameter list and make sure that “NEST” is listed as an option on
•
the list.
Write the backed-up data to the NEST card.
•
Page 12
T
Model:
May 20th,1997 INSTALLATION
FX4, FX6, FX6MK2, FX6CD, FX7, LX7, LSO, AD1
echnical
ulletin
B
Date:
31-Aug-97
INSTALLING THE NEST CARD
No:
PAGE: 3/4
005
When the NEST card is replaced with another NEST card, do the
following so the machine can recognize the new card.
1. Turn off the main switch
2. Remove the old card.
3. Turn on the machine without the card and turn off.
4. Install the new card.
5. Turn on the main switch.
CAUTION
The IC card contains a lithium battery.
The danger of explosion exists if a battery of this type is incorrectly replaced.
Replace only with the same or an equivalent type recommended by the
manufacturer. Discard used batteries in accordance with the manufacturer’s
instructions
.
Page 13
T
Model:
INSTALLATION May 20th,1997
INSTALLING THE NEST CARD
FX4, FX6, FX6MK2, FX6CD, FX7, LX7, LSO, AD1
echnical
ulletin
B
Date:
31-Aug-97
PAGE: 4/4
No:
005
2.2.2. Feature Expander Type 100 2M Plus Novell NEST
Note
The following installation procedure initializes (erases) all the data stored in the card,
•
if the Feature Expander already installed in the machine is replaced with a NEST
card.
Installation Procedure
Turn off the main switch.
•
Install the NEST card in the slot in the machine.
•
Turn on the main switch.
•
Print the system parameter list and make sure that “NEST” is listed as an option on
•
the list.
When the NEST card is replaced with another NEST card, do the following so the
machine can recognize the new card.
1. Turn off the main switch.
2. Remove the old card.
3. Turn on the machine without the card and then turn off.
4. Install the new card.
5. Turn on the main switch.
Page 14
T
Model:
ISDN Option
echnical
ulletin
B
Date:
30-Nov-97
No:
PAGE: 1/1
Multi - 006
Subject:
From:
Classification:
This technical bulletin informs of the settings required when a machine is connected to the
US National ISDN network
Models: CFO, CGO, LHO, FX4, ADAM
•Subscriber Number
Input the subscriber number given by the telephone company at :
1.G4 SUBSCRIBER NO.1 (MAIN)
2.G3 SUBSCRIBER NO.1 (MAIN)
•SPID Number (Service Profile Identification Number)
Input the SPID number given by the telephone company at :
US National ISDN
IPP Business Division Technical Service Dpt.
Troubleshooting
Mechanical
Paper path
Other ( )
Part information
Electrical
Transmit/receive
Prepared by:
Action required
Service manual revision
Retrofit information
H.Kamiya
1.G4 SUBSCRIBER NO.2 (Sub)
2.G3 SUBSCRIBER NO.2 (Sub)
Note: Input a ”_” (pause) before the SPID number.
•G4 Internal Switches
SW No. Bit Setting Definition
SW11 Bit1 0: Dynamic TEI Type of TEI used (Layer 2) (Default)
Bit2 1: Yes Attachment of calling p arty number (L3 SET UP)SW13
Bit5 1: Yes Attachment of channel information element (L3
CONN)
Bit0 1: Speech ISDN G3 information transfer capability (L3)SW14
Bit5 1: Keypad facility Called ID mapping (L 3)
SW15 Bit7 1: On Transmission of STAT in reply to STAT_ENQ
received in the U0 state.
SW19
Bit0 1: Permanent Permanence of the link (L2)
Bit2 1: On SPID procedure (L2)
Note: After completing a G4 service mode operation, turn off the machine and turn it
back on to make the new settings take effect.
RC RE ASIA
∗
Bit3 1: On G4 SPID procedure (L2)
Page 15
T
Model:
F14, F16, F16MK2, LSO, LSO2, FR6
echnical
B
ulletin
Date:
15-Feb-98
No:
PAGE: 1/1
Multi - 007
Subject:
From:
Classification:
The following parts have been packed with the PIF since December 1997. They had been
packed with the main frame. (No instruction change)
1) Grounding Plate Ass’y
① H515 3185 : Grounding Plate
2) Two screws
Printer I/F Type 200
QAC Field Information Dept.
Troubleshooting
Mechanical
Paper path
Other ( )
② H515 3188 : Gasket
Part information
Electrical
Transmit/receive
Prepared by:
Action required
Service manual revision
Retrofit information
Y.Okunishi
[①]
[②]
Note: This change is not applied for the Siemens FX770/790 yet.
RCREASIA
∗∗∗
Page 16
RICOHTechnical
Model:
LSO, CRO, CS1, AFO, AF2, K200
Bulletin
Date:
31-May-98
No:
PAGE:
Multi - 008
1/8
Subject:
From:
Classification:
Attached please find the list of the ROMs for the year 2000 problem and the procedure for
making R200 ROMs from the ROM file s.
Note:
Please refer to RTB nos. General 11 and 14 for details.
·
8 ROMs for the K200 are combined in one file.
·
ROMs for the year 2000 problem
QAC Field Information Dept.
Troubleshooting
Mechanical
Paper path
Other ( )
Part information
Electrical
Transmit/receive
Prepared by:
Action required
Service manual revision
Retrofit information
Y.Okunishi
RCREASIA
***
Page 17
RICOHTechnical
Model:
LSO, CRO, CS1, AFO, AF2, K200
Bulletin
Date:
31-May-98
No:
PAGE:
Multi - 008
2/8
ROMs for the year 2000May 29, 1998
Y.Okunishi
Product
Code
CSOH0817138yesCSO71388552c30usaH081-203000LRICOHUS91/1293/416,747 2M ROM (1ROM/unit)
1. ROM Writing
This will vary depending on the ROM writer buffer capacity.
This is an example with a buffer RAM capacity of 512KB.
During the first load, 512KB is sent.
During he first load, 0H~7FFFFH can be loaded.
During the second, 800000H~FFFFFH can be loaded.
Since the K200 is 1MB, the sending is completed after 512KB worth has been sent
twice.
First Time
1-1) Transfer to the ROM writer.
Motorola-S Format
Receiving location address00000000
Send/Receive buffer RAM start00000000
Sending buffer RAM endDevice capacity
1-2) Program on the ROM
Set program16-bit series
Device Count4
Device Start00000000
Buffer RAM Start00000000
Data TypeBIGENDIAN
PAGE:
6/8
Second Time
2-1) Transfer to the ROM writer.
Motorola-S Format
Receiving location address00080000
Send/Receive buffer RAM start00000000
Sending buffer RAM endDevice capacity
2-2) Program on the ROM
Set program16-bit series
Device Count4
Device Start00000000
Buffer RAM Start00000000
Data TypeBIGENDIAN
When the buffer RAM capacity is 1MB, the RAM writing is as follows.
1MB can be sent during the first load.
OH~FFFFFH can be loaded.
Since the K200 is 1MB, it can be transferred all at once.
Page 22
RICOHTechnical
First Time
1-1) Transfer to the ROM writer.
Motorola-S Format
Receiving location address00000000
Send/Receive buffer RAM start00000000
Sending buffer RAM endDevice capacity
1-2) Program on the ROM
Set program16-bit series
Device Count4
Device Start00000000
Buffer RAM Start00000000
Data TypeBIGENDIAN
Second Time
2-1) Transfer to the ROM writer.
Since 1MB can be sent the first time, this is not necessary.
2-2) Program on the ROM
Set program16-bit series
Device Count4
Device Start00000000
Buffer RAM Start00080000
Data TypeBiGENDIAN
Bulletin
PAGE:
7/8
ROM locations (Top view of MBU)
3-8 (3’)3-0 (4’)
2-8 (1’)2-0 (2’)
1-8 (3)1-0 (4)
0-8 (1)0-0 (2)
() The number in the parentheses is the ROM writer socket number.
[‘] The second time is indicated.
The ROM part numbers start from 0-8.
(Ex: For the FAX7000L(US), 0-8:H0087260, 3-0:H0087267)