Ricoh eb-105 SPECIFICATIONS

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EB-105 Service Procedures

Part Number: 45014909

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The software described in this publication is furnished under license and may only be used or copied in accordance with the terms of such license.

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FCC Information

WARNING: FCC Regulations state that any unauthorized changes or modiﬁcations to this equipment not expressly approved by the manufacturer could void the user’s authority to operate this equipment.

Industry Canada Class B Notice

This Class B digital apparatus meets all the requirements of the Canadian Interference-Causing Equipment Regulations.

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Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.

RFI Compliance Notice

This equipment has been tested concerning compliance with the relevant RFI protection requirements both individually and on system level (to simulate normal operation conditions). However, it is possible that these RFI Requirements are not met under certain unfavorable conditions in other installations. It is the user who is responsible for compliance of his particular installation.

Dieses Geraet wurde einzeln sowohl als auch in einer Anlage, die einen normalen Anwendungsfall nachbildet, auf die Einhaltung der Funk-entstoerbestimmungen geprueft. Es ist jedoch moeglich, dass die Funk-enstoerbestimmungen unter unguenstigen Umstaenden bei anderen Geraetekombinationen nicht eingehalten werden. Fuer die Einhaltung der Funkentstoerbestimmungen seigner gesamten Anlage, in der dieses Geraet betrieben wird, ist der Betreiber verantwortlich.

Compliance with applicable regulations depends on the use of shielded cables. It is the user who is responsible for procuring the appropriate cables.

Einhaltung mit betreffenden Bestimmungen kommt darauf an, dass geschirmte Ausfuhrungen gebraucht werden. Fuer die beschaffung richtiger Ausfuhrungen ist der Betreiber verantwortlich.

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You agree to hold the Software and Coded Font Programs in conﬁdence, disclosing the Software and Coded Font Programs only to authoriz ed users having a need to use the Software

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Remedies

Unauthorized use, copying or disclosure of the Software, Coded Font Programs, Typefaces, Trademarks or accompanying documentation will result in automatic termination of this license and will make available to Electronics For Imaging other legal remedies.

Limited Warranty And Disclaimer

Electronics For Imaging warrants that, for a period of ninety (90) days from the date of delivery to you, the Software under normal use will perform without signiﬁcant errors that make it unusable. Electronics For Imaging’s entire liability and your exclusive r emedy under this warranty (which is subject to you returning EB-105 to Electronics For Imaging or an authorized dealer) will be, at Electronics For Imaging’s option, to use reasonable commercial efforts to attempt to correct or work around errors, to replace the Software with functionally equivalent software, or to refund the purchase price and terminate this Agreement. Some states do not allow limitations on duration of implied warranty, so the above limitation may not apply to you.

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For warranty service, please contact your authorized service/support center. EXCEPT FOR THE ABOVE EXPRESS LIMITED WARRANTY, ELECTRONICS FOR

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Third Party Beneﬁciary

You are hereby notiﬁed that Adobe Systems Incorporated, a California corporation located at 345 Park Avenue, San Jose, CA 95110-2704 (“Adobe”) is a third-party beneﬁciary to this Agreement to the extent that this Agreement contains provisions which relate to your use of the Fonts, the Coded Font P rograms, the Typefaces and the Trademar ks licensed hereby. Such provisions are made expressly for the beneﬁt of Adobe and are enforceable by Adobe in addition to Electronics For Imaging.

General

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Contents

Overview Accessing the Fiery EB-105 Checking connections

LEDs, jumpers, and switches 11

Replacing the Fiery EB-105 Replacing Fiery EB-105 components

DIMMs 14 Battery 15 Hard disk drive 16

Restoring functionality after service Using the Operation Panel

Status/Control features 21 Panel Display 21 Online and Ofﬂine display 22

Printing system pages from the Operation Panel

Printing the Conﬁguration Page 23 Printing Demo Pages 23

Verifying connection to the network Verifying the parallel port connection System Software

System Software installation reminders 28 Installing System Software 29

Flash Upgrade The troubleshooting process

Where problems occur 40 Before you go to the customer site 41 Preliminary on-site checkout 42 Checking connections 42

LED patterns Startup diagnostics

Errors during installation of system software 46 Checking the network 47 Printing to the Fiery EB-105 47

Speciﬁcations

Hardware features 48 Networking and connectivity 48 User software 48 Safety and emissions compliance 48

Index

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Overview

The Fiery EB-105 Print Controller embeds computer connectivity and highly efﬁcient PostScript and PCL printing capability into black and white copiers. The F iery EB-105 is designed for speciﬁc copier models (not described in this document).

The Fiery EB-105 is shipped with all necessary software already installed. This document describes how to service the Fiery EB-105 and reinstall system software, if necessary.

OTE

This document assumes that the Fiery EB-105 is already installed in the copier. Information on how to install the Fiery EB-105 is not included in this document. The Controller Box that encloses the Fiery EB-105 does not need to be removed in order to remove the Fiery EB-105 from the copier.

Generally, the Fiery EB-105 does not require regular maintenance. Use these procedures to inspect, remove, reseat, or replace major hardware components and also to reinstall system software.

This document includes information on:

• Fiery EB-105 and Fiery EB-105 components

• DIMMs (page 14)

• Battery (page 15)

• Hard disk drive (page 16)

• System software (page 28)

See page 13 for an overview of Fiery EB-105 components.

Replacement parts for the Fiery EB-105 are available from your authorized service representative.

The Fiery EB-105 system software is installed on the hard disk drive at the factory. You will need to reinstall system software if you:

• Replace the hard disk drive

• Upgrade to a more recent version of the system software

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Overview

Key

1. Fiery EB-105 board

2. Battery

3. HDD cable

4. HDD

5. HDD bracket

6. DIMM

7. DIMM sockets

8. Connector to copier

9. Connector for optional Token Ring board

10. RJ-45 network connector

11. LINK LED for network activity

12. Service switch

13. Dual LEDs (DIAG-R and DIAG-G)

14. Parallel port connector

NOTE: Faceplate not shown

IGURE

Fiery EB-105 exploded view

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Fiery EB-105

Accessing the Fiery EB-105

OTE

In order to service the Fiery EB-105, you need to shut down and open the copier

from the back and then remove the Fiery EB-105 from the copier. The Controller Box that encloses the Fiery EB-105 does not need to be removed in order to remove the Fiery EB-105 from the copier. (Information on how to install the Fiery EB-105 is not included in this document.)

Copier lower back panel

IGURE

Fiery EB-105 installed in the copier

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Checking connections

The most common causes of hardware problems are faulty or loose connections. Once you conclude all external connections are good, check the internal connections:

• Video interface connection between the Fiery EB-105 and the copier

• HDD cable connection from the HDD to the Fiery EB-105 connector J1

• DIMMs

CHECK

INTERNAL

1. Before you touch any parts inside the copier, attach an ESD grounding wrist strap.

2. Inspect internal ribbon cables to see if they are intact.

CONNECTIONS

Faulty ribbon cables are easily overlooked. Check the contact point between the HDD cable and connector J1 for separation. If a ribbon cable is suspect, substitute it with a tested cable. The cable is keyed to ﬁt the shrouded Fiery EB-105 connector in only one way. (The red line on the ribbon cable goes to Pin 1 on the connector.)

3. Make sure that all Fiery EB-105 cables, boards, and DIMMs are properly aligned and well seated on their connectors.

• Fiery EB-105 connection to copier. This connection is for the video interface and for

receiving power from the copier power supply.

• HDD ribbon cable from the HDD to the Fiery EB-105 connector J1. See Figure A on

page 8.

• Socketed DIMMs. See page 14.

• If an option board is present, check Fiery EB-105 connector J9. See the speciﬁc option

kit for documentation.

4. After tightening connections, if one or more Fiery EB-105 components are still not getting power, you may need to check connections required for installing the Fiery EB-105 into the copier or check the copier power supply.

(Information on installing the Fiery EB-105 and on the copier power supply are not included in this document.)

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Network activity LED

Service switch

Dual LEDs

Checking connections

LEDs, jumpers, and switches

The Fiery EB-105 has three activity indicators (LEDs) and one switch that are accessible at the faceplate.

Copier lower back panel

IGURE

•

Network Activity LED and Dual LEDs

LEDs and switches

—Adjacent to the on-board RJ-45 connector, the green LED blinks to indicate network activity. It is labeled LINK on the Fiery EB-105 board.

Adjacent to the switch are dual LEDs, one red and one green. They are labeled DIAGR and DIAG-G on the Fiery EB-105 board. For more information, see “LED patterns” on page 43.

•

Service Switch

—A service switch is located between the activity LEDs. The service switch enables service functions. The switch is conﬁgured in the OFF position for normal operation, with both switches to the right (away from the board). To perform service functions, such as reinstalling system software, power off the copier and move the switch to the ON position, with both switches to the left (toward the board). After installing system software, power off the copier and return both switches to the OFF position to resume normal operation.

Jumpers

•

—No jumpers are installed in the standard conﬁguration. A jumper (not provided) must be installed on two-pin jumper area J28 in order to upgrade the Flash. (After the upgrade is ﬁnished, make sure to remove the jumper you install.) J28 is located by the DIMMs, adjacent to the Flash ROM at U5. For more information, see “Flash Upgrade” on page 35.

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Replacing the Fiery EB-105

When the Fiery EB-105 needs to be replaced, use the following procedure.

Make sure you attach an ESD grounding wrist strap and follow standard ESD (electrostatic discharge) precautions before following this procedure.

REPLACE

THE

1. Shut down and open the copier from the back as described in other documentation.

2. Remove the Fiery EB-105 from the copier.

The Controller Box that encloses the Fiery EB-105 does not need to be removed in order to remove the Fiery EB-105 from the copier. Remove the two screws that attach the Fiery EB-105 faceplate to the Controller Box and remove the Fiery EB-105 with the faceplate attached.

IERY

EB-105

3. Remove the DIMMs from the Fiery EB-105 according to the procedure described on page 14.

4. Remove the HDD from the Fiery EB-105 according to the procedure described on page 16.

5. Unpack the new Fiery EB-105 and install the HDD and DIMMs you removed earlier onto the new board.

To reinstall the DIMMs, see page 14. To reinstall the HDD, see page 18.

6. Reassemble the unit and verify functionality (see page 19).

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Replacing Fiery EB-105 components

OTE

Before performing these procedures, you must shut down and open the copier

from the back as described in other documentation. Remove the Fiery EB-105 from the copier. Remove the two screws that attach the Fiery EB-105 faceplate to the Controller Box and remove the Fiery EB-105 with the faceplate attached.

The CPU on the Fiery EB-105 controls the video image data transferred to and from the copier. The Fiery EB-105 provides the Ethernet networking interface, controls hard disk drive functions, and handles the communication between the Fiery EB-105 and external devices. The Fiery EB-105 has two DIMM sockets that can hold 64MB of memory in each socket (see Figure A on page 8 and also “DIMMs” on page 14). The hard disk drive (HDD) is on board. Also included is one 32-bit PCI connector (5 volt) for adding token ring capability.

When the Fiery EB-105 is installed inside the copier, the connectors for external devices are easily accessible from the back of the copier.

The following sections describe how to remove and install replaceable parts on the Fiery EB-105:

• DIMMs

• Battery

• Hard Disk Drive (HDD)

Make sure you attach an ESD grounding wrist strap and follow standard ESD (electrostatic discharge) precautions before performing these procedures.

Key

1. Fiery EB-105 board

2. Battery

3. HDD cable

4. HDD

5. HDD bracket

6. DIMM

7. DIMM sockets

8. Connector to copier

9. Connector for optional Token Ring board

10. RJ-45 network connector

11. LINK LED for network activity

12. Service switch

13. Dual LEDs (DIAG-R and DIAG-G)

14. Parallel port connector

NOTE: Faceplate not shown

IGURE

Components on the Fiery EB-105

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Replacing Fiery EB-105 components

DIMMs

Each DIMM (dual in-line memory module) is held in place by levers at each end of its socket on the Fiery EB-105.

The minimum conﬁguration for the Fiery EB-105 is 64MB: one 64MB DIMM installed in one socket, J24. To upgrade to 128MB, install a 64MB DIMM in the second socket, J23.

Approved DIMMs are available from your authorized service representative.

REPLACE

UPGRADE

1. To release a DIMM, push outward on the lever on each side of the DIMM (see Figure E).

DIMM

Lever

Socket notches

IGURE

2. Slide the DIMM out of the socket at the same angle as the socket and set it aside.

3. To install a DIMM, slide it into the socket at the same angle as the socket. Push the DIMM into the socket until the levers snap into place.

Releasing a DIMM

Make sure that the levers close securely around the ends of the DIMM and that the DIMM is fully seated in its socket. Avoid ﬂexing the board while you ﬁrmly seat the DIMM in its socket.

The DIMM ﬁts the socket only one way. The two notches on the bottom of the DIMM should line up with the notches in the socket.

4. Reassemble the unit and verify functionality (see page 19).

To verify memory capacity, print a Conﬁguration Page to check the amount of memory recorded.

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Replacing Fiery EB-105 components

Battery

The battery on the Fiery EB-105 is located at BT1, near the HDD. To replace it, use a 3V manganese dioxide lithium coin cell battery (Panasonic CR2032 or equivalent).

CAUTION: There is danger of explosion if the battery is replaced with the incorrect

type. Replace only with the same type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions.

ACHTUNG: Es fbesteht Explosionsgefahr, w enn die Batterie dur ch eine Batterie falschen

Typs ersetzt wird. Als Ersatz dürfen nur vom Hersteller empfohlene Batterien gleichen oder ähnlichen Typs verwendet werden.Verbrauchte Batterien müssen entsprechend den Anweisungen des Herstellers entsorgt werden.

ATTENTION: Il y a risque d'explosion si la pile est remplacée par un modèle qui ne

convient pas. Remplacez-la uniquement par le modèle recommandé par le constructeur. Débarrassez-vous des piles usées conformément aux instructions du constructeur.

Socket

REPLACE

Clip

THE

BATTERY

1. Locate the battery on the Fiery EB-105 (see Figure D on page 13).

2. Carefully lift up the clip that holds the battery.

A see-through isolation sheet is attached to the battery clip and covers the battery. Make sure this isolation sheet remains in place.

Use caution when lifting up the clip; excessive force could cause the clip to lose its tension.

See-through isolation sheet Battery

IGURE

3. Pull the battery out of its socket and release the clip.

4. To insert a new battery, slide the battery into the socket under the clip with the positive (+) side facing up.

Fiery EB-105 battery

Make sure the clip holds the battery securely in the socket.

5. Reassemble the unit and verify functionality (see page 19). N

OTE

When you power on, let the Fiery EB-105 reach the Idle state, then pow er off and

power on again to initialize the realtime clock.

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Replacing Fiery EB-105 components

Hard disk drive

The factory-installed hard disk drive (HDD) is formatted and loaded with all Fiery EB-105 software, including operating software, system software, network drivers, and printer fonts. The HDD is used to store spooled print jobs. Available disk space is listed on the Conﬁguration Page.

If the hard disk drive needs to be replaced, you’ll need to install the system software on the new hard disk drive. (Replacement drives are shipped without Fiery EB-105 system software installed.)

If you are replacing the HDD, you need:

• The appropriate System Software CD

• The latest version of user software (for networked computers that will be printing to

the Fiery EB-105)

See “System Software” on page 28 for instructions.

Proper handling

Handle the hard disk drive with care:

• Use proper ESD practices when grounding yourself and the Fiery EB-105.

• Keep magnets and magnetic-sensitive objects away from the HDD.

• Do not remove the screws on top of the HDD. Loosening these screws voids the

warranty.

• Never drop, jar, or bump the HDD.

• Handle the HDD by its sides and avoid touching the printed circuit board.

• Allow the HDD to reach room temperature before installation.

Hard disk drive problems may be a result of the following:

• Loose or faulty connection

• Faulty hard disk drive

Before you decide that the hard disk drive needs to be replaced, make sure that the cable is connected properly.

Make sure you attach an ESD grounding wrist strap and follow standard ESD (electrostatic discharge) precautions before handling Fiery EB-105 components.

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Replacing Fiery EB-105 components

REMOVE

THE

HDD

1. Remove the HDD cable from board connector J1 and fr om the HDD. Set aside the cable so you can use it later.

The cable is keyed to ﬁt only one way into the shrouded connector on the Fiery EB-105. The red line on the cable goes to Pin 1 on the connector.

2. Remove the four screws that secure the HDD to the HDD bracket.

Set the screws aside so you can replace them later.

HDD

HDD screw

HDD bracket

Fiery EB-105

3. Handle the HDD with care and place it in an antistatic bag.

Red line on ribbon cable indicating Pin 1

HDD cable to J1

J1 HDD connector (Pin 1)

IGURE

Removing the hard disk drive

Do not touch the drive with magnetic objects, such as magnetic screwdrivers. Do not place items near the hard disk drive that are sensitive to magnets, such as credit cards and employee ID cards. See “Proper handling” on page 16.

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Replacing Fiery EB-105 components

TO INSTALL THE HDD

Make sure you attach an ESD grounding wrist strap and follow standard ESD (electrostatic discharge) precautions before handling Fiery EB-105 components.

1. Handle the hard disk drive with care.

Do not touch it with magnetic objects or place any objects near it that are sensitive to magnets. See “Proper handling” on page 16.

2. Secure the HDD to the bracket on the board using the four screws you removed earlier. (See Figure G on page 17).

3. Connect the HDD cable you removed earlier to the HDD and to board connector J1.

Make sure the cable remains ﬁrmly connected to J1.

4. Reassemble the unit and verify functionality (see page 19).

If the HDD or the Fiery EB-105 board is a replacement, you need to install system software as described on page 28.

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Restoring functionality after service

To complete any service procedures performed on the Fiery EB-105, reinstall the Fiery EB-105 inside the copier and verify that it is working properly. To verify the installation, check the connection of the Fiery EB-105 ﬁrst to the copier and then to the network and the parallel port.

TO REASSEMBLE AND VERIFY THE FIERY EB-105

1. Reseat any boards, cables, connectors, and other parts of the Fiery EB-105 that you loosened or removed during inspection or service.

2. Install the Fiery EB-105 in the copier and reassemble the copier as described in other documentation.

3. If you replaced the HDD or the Fiery EB-105 board, reinstall system software according to the procedure in “System Software” on page 28.

4. Before you leave the customer site, verify Fiery EB-105 operation as described below.

Power up and print system pages (see page 23).

Connect the Fiery EB-105 to the network and/or parallel port and verify (see page 25).

Check the Setup options (see the Conﬁguration Guide).

IGURE H Fiery EB-105 connection veriﬁcation steps

Page 20

Panel Display

User Tools key

Counter key

Indicators

Application Status

indicators

Using the Operation Panel

Counter

User Tools

123

Copy

Document Server

Document Editor

Printer

Enter Clear

Program

Sample Copy

Clear modes

Stop

Start

Screen Contrast

Language Selection

Interrupt

Energy Saver

Status indicator

Language Selection key

Clear modes key

Printer key

Feature keys

FIGURE I Operation Panel

Numeric keypad

Page 21

Using the Operation Panel

Status/Control features

The following list summarizes the status/control features of the Operation Panel.

Status Indicator Off—Ready to print

Solid Green—Printing Flashing red—Toner low Solid red—An error has occurred.

Panel Display Shows the operation status, error messages, and functions menus.

Language Selection key Press to change the display language.

User Tools key Press to change the default settings and conditions to meet your requirements.

Counter key Press to view and/or print the total number of prints and copies made.

Indicators These indicators show errors or the status of the printer.

Application Status

indicators

These show the status of the Copier, Document Server, Document Server Editor, and Printer features.

Green—A feature is active. Red—A feature has been interrupted.

Feature keys Press the appropriate key to choose one of the following features: Copier, Document

Server, Document Server Editor, or Printer.

Numeric keypad Press to enter numeric values, such as the password to enter SP Mode.

Panel Display

The Panel Display shows the status of the printer, presents error messages, and provides function menus. To select an item in the display, lightly press it with your ﬁnger. When the item is highlighted, it is selected. Items that are not available appear greyed out.

NOTE: Do not apply a str ong shock or for ce of more than about 30N (about 3kgf) to the

panel display or it may be damaged.

Page 22

Printer key

Using the Operation Panel

Online and Ofﬂine display

To access printer screens, press the Printer key on the Operation Panel.

Counter

User Tools

Copy

Document Server

Document Editor

Printer

The following status screen appears:

Online/Ofﬂine keys

Printer’s default

Job Reset key

Ready

Online

Job Reset

Offline

Printer Default

8x11

11x173A448x11

8x11

Online/Ofﬂine

The online/ofﬂine keys indicate the printer’s status: “Online” or “Ofﬂine”. When the printer is online, it can receive data from a computer. When the printer is ofﬂine, it cannot receive data from a computer. To change the printer’s status when it is online, press the ofﬂine key. To change the printer’ s status when it is ofﬂine, press the online key.

Printer’s Default

Shows the default input tray which is selected from the Panel Display.

NOTE: If “Auto” is selected, no tray is highlighted.

Job Reset key

Press this key to cancel the current print job. This key is displayed only when the printer is ofﬂine.

Page 23

Printing system pages from the Operation Panel

The List Print tab allows you to print system pages from the Operation Panel of the Fiery EB-105. These pages include the PCL and PostScript demo pages, PCL and PostScript font lists, Disk Directory List, and Minor Error Log.

Printing the Conﬁguration Page

The Conﬁguration Page lists all the settings in effect from the current Setup.

Before you perform any service procedure, you should print the Fiery EB-105 Conﬁguration Page (if possible) so that you are prepared to return the settings to their former conﬁguration, if necessary.

After the connection to the network is made, the network administrator can customize Setup options according to the network and user environment. U sing the Conﬁguration Page as a guide can help speed up this process. After making changes to the PostScript, Parallel, or N etwork tabs, the printer needs to be restarted in order for the settings to take effect and appear on the Conﬁguration Page. F or more information, see the Conﬁguration

Guide.

Printing Demo Pages

Before connecting the Fiery EB-105 to the network, print each Demo Page, one for Postscript (PS) and one for PCL (Printer Control Language). Demo Pages are ﬁles that reside on the Fiery EB-105 hard disk drive. Output veriﬁes that the Fiery EB-105 is functional and connected properly to the copier.

Page 24

Printing system pages from the Operation Panel

TO PRINT THE SYSTEM PAGES

1. At the Operation Panel, press the User Tools key and then the Printer Features key.

Select

User Tools Main Menu

Copier /Document Server Features

2. Press the List Print tab.

Printer Features

Select one of the following items.

PostScript Paper Feed Parallel Network Reset SelectPCL Configuration

Configuration Page

PS Demo Page

PCL Demo Page

PS Font List

PCL Font List

File Directory List

User Error Log List

Exit

System Settings

Printer Features

Exit

List Print

IGURE J Printing system pages

3. Select the Conﬁguration Page, a Demo page, or one of the lists. N

OTE: When both PS (PostScript) and PCL (Printer Control Language) are installed,

make sure to print both Demo Pages.

4. Examine the Demo Page.

If the Demo Page prints, you know that the Fiery EB-105 print engine is functional and that the connection between the Fiery EB-105 and the copier is good.

5. Post the current Conﬁguration Page near the server for quick reference.

Users need the information on this page, such as the current Setup settings.

Page 25

10BaseT/100BaseTX

connector for twisted

pair Ethernet

Verifying connection to the network

The Fiery EB-105 provides twisted pair connectivity to an Ethernet network.

This section describes how to connect the Fiery EB-105 to the network and then print a few test documents in order to verify the connection.

Category 3 or Category 5 unshielded twisted pair (UTP) network cable can be used for 10BaseT. Category 5 cable is required for 100BaseTX.

Slot for optional

Token Ring board

RJ-45 and 9-pin D

connectors

Parallel port

connector

Copier lower back panel with Fiery EB-105 installed

Fiery EB-105 faceplate view

FIGURE K Fiery EB-105 network and parallel port connectors

Page 26

Verifying the parallel port connection

TO CONNECT A TWISTED PAIR CABLE TO THE FIERY EB-105

Category 5 unshielded twisted pair (UTP) network cable must be used for 100BaseTX. It connects to the RJ-45 connector on the Fiery EB-105 (see Figure K on page 25).

1. Power off the copier before connecting the Fiery EB-105 to any network device.

2. Connect the network cable to the RJ-45 connector on the Fiery EB-105.

3. Conﬁgure Setup options.

It is the network administrator’s responsibility to conﬁgure Setup according to the network and user environment. Default settings in Setup may be adequate although they may not be optimal for the user’s environment. Refer the network administrator to the Conﬁguration Guide for Setup information.

4. After conﬁguring Setup options, verify the network connection.

Once the network connection has been made and the Fiery EB-105 has the correct Setup conﬁguration and is Idle, the Fiery EB-105 should be available on the network.

The network administrator should perform any additional network Setup, verify the network connection, verify that the Fiery EB-105 appears in the list of printers, and print a few test documents from a networked computer that will use the Fiery EB-105. (See the Conﬁguration Guide for more information.)

Verifying the parallel port connection

On the Fiery EB-105, the parallel connector (female 36-pin mini-Centronics) provides a high-speed interface port for connecting directly to the parallel port of a PC. The parallel port can be used for installing system software (see page 28) and for printing documents.

The Fiery EB-105 can be connected to the network and to a parallel port device at the same time. See Figure K on page 25.

An IEEE 1284 bi-directional cable is required. One end of the cable requires a male IEEE 1284-C (36-pin mini-Centronics) connector for connecting to the Fiery EB-105.

NOTE: For optimal performance, use a short cable. Longer cables may cause erroneous

operation.

Page 27

Verifying the parallel port connection

TO CONNECT THE FIERY EB-105 TO A PC

NOTE: If the PC is for installing system software, make sure it meets the minimum

requirements speciﬁed in Getting Started.

1. Power off the copier before connecting the Fiery EB-105 to a PC.

2. Power off the PC.

3. Connect a parallel (Centronics) cable to the 36-pin mini Centronics connector on the Fiery EB-105.

4. Connect the other end of the parallel cable to the parallel port of the PC.

If there is more than one parallel port connector on the back of the PC, ask the network administrator to indicate the preferred parallel port to use for the copier.

5. Power on the PC and the copier.

6. Conﬁgure Setup options.

7. After conﬁguring Setup options, verify the parallel port connection.

Once the parallel port connection has been made and the Fiery EB-105 has the correct Setup conﬁguration and is Idle, the network administrator should print a few test documents from the PC connected to the copier. See the Conﬁguration Guide for more information.

Page 28

System Software

The Fiery EB-105 System Software CD includes one system software ﬁle to be installed over the parallel port of the Fiery EB-105.

Install system software when:

• You replace the Fiery EB-105 hard disk drive (HDD)

• You replace the Fiery EB-105 board

• You upgrade to a more recent version of the system software

System Software installation reminders

Keep in mind the following when installing system software:

• Job Log—Formatting the HDD deletes the list of jobs in the Job Log and any jobs in

the queues. The network administrator at the customer site can save a current list of jobs (not the actual job) from the Job Log using Fiery Spooler or WebSpooler.

• Fonts—Formatting the HDD deletes all fonts that the customer has installed on the

Fiery EB-105. Only resident fonts will be restored during system software installation. Fiery Downloader can be used to reinstall additional fonts.

To determine which additional fonts were downloaded to the Fiery EB-105, print the Font List before you format the HDD and again after you complete the system software installation. Any fonts not listed after installation will need to be reinstalled. See the Printing Guide for more information.

• User Code Log and Network Settings—User code log information and network

setup settings are not retained. The networ k settings can be entered manually using the Operation Panel to enter the information from the Conﬁguration Page. The User code log information cannot be manually restored. To restore user code log information and the network settings automatically, you can save two ﬁles before installing system software and then restore the two ﬁles after installing system software. This procedure and additional PC and software requirements are described in other documentation.

• Language—Screens for installing system software are always displayed in English,

even if the copier is conﬁgured for another language.

• Compatibility—The latest user software must be installed onto all computers that

print to the Fiery EB-105. Using incompatible versions of the system and user software may result in system problems.

Page 29

System Software

Installing System Software

To install system software using the parallel port on the Fiery EB-105, you need:

• A PC with Windows 95 or 98

• A CD-ROM drive built in or attached

• At least 400MB of disk space free

• Support for ECP mode on the parallel port

• IEEE 1284 bi-directional parallel cable (short)

One end of the parallel cable requires a male IEEE 1284-C (36-pin mini-Centronics) connector for connecting to the Fiery EB-105.

The PC will need to be conﬁgured so the parallel port mode in the BIOS is set to ECP. When you access the PC BIOS to set the parallel port mode to ECP, you may discover that ECP is the default mode, or you may discover that ECP mode is not supported at all. If ECP is not supported, you can either install an add-in board (not provided), use a different PC, or opt for a much slower installation using Compatibility Mode.

In addition to accessing the BIOS, setting up the PC also requires certain port and printer settings in Windows. Before you begin installing system software, follow the procedure for setting up the PC.

Page 30

System Software

TO SET UP THE PC

1. Access the PC BIOS and make sure that Parallel Port Mode is set to ECP.

Power on the PC and immediately press the key indicated on your monitor for entering the BIOS (or a likely key if it is not indicated). Pressing a likely key repeatedly (ESC, DEL, F1, or a combination) may interrupt the starting of Windows and access the BIOS or give you directions for accessing the BIOS.

Once in the BIOS, you may have to scroll through several screens to reach the settings for the parallel port. After setting the Parallel Port Mode to ECP, save your changes and exit the BIOS.

2. Install the PostScript printer driver for the Fiery EB-105 from the User Software CD in the Windows subdirectory (for example, the win_9x directory).

This driver supports IEEE 1284 fast throughput over an ECP parallel port and allows you to conﬁgure all port and spool settings required for a successful installation. You may skip this step if a comparable printer driver is already installed on the PC. See Getting Started for directions on installing printer drivers.

3. In Windows, click the Start button, point to Settings, and click Printers.

4. Click the icon for the printer and choose Properties from the File menu.

5. Click the Details tab and make sure the box “Print to the following port:” reads exactly as follows: LPT 1: (ECP Printer Port).

If this box reads LPT 1: (Printer Port), then P arallel Port Mode is not set to ECP (see step

1). Compatibility mode will work but the installation will take much longer.

NOTE: If you are using a Windows NT or Windows 2000 PC, this appears under the

Ports tab not Details tab and you may need Administrator access permissions.

6. Click Spool Settings and select “Spool print jobs so program ﬁnishes printing faster,” “Start printing after last page is spooled,” and, if it is not greyed out, “Disable bidirectional support for this printer”. Then click Apply and click OK.

OTE: The “Start printing after ﬁrst/last page is spooled” setting generally does not affect

this procedure signiﬁcantly. Choosing “last page” may result in a faster installation. If your PC is likely to spool the ﬁle very slowly, however, choose “Start printing after ﬁrst page is spooled” in order to avoid disruption from a parallel port timeout.

Disabling Windows support for the bi-directional parallel port helps the system software installation to succeed.

7. Click Port Settings and ensure that “Spool MS-DOS print jobs” and “Check port state before printing” are checked. Click OK.

8. Click Apply, then OK to activate the settings and exit from the Printer Properties screen.

The PC is properly conﬁgured. Now prepare for the installation.

Page 31

System Software

TO PREPARE FOR INSTALLATION USING THE PARALLEL PORT

1. Print the Conﬁguration Page (if possible) to record the customer’s current conﬁguration (see “Printing system pages from the Operation Panel” on page 23).

Setup settings are reset to the default conﬁguration when system software is installed.

2. Print the Font List.

The Font List details what fonts are resident on the Fiery EB-105 HDD. Along with the fonts that are provided on the System Software CD, the customer may have installed additional fonts that will be deleted when the HDD is formatted.

3. Power off the copier and the PC before attaching the cable.

4. Connect an IEEE 1284 cable to the LPT1 port on your PC (generally, a 25-pin D-type connector) and to the parallel port connector on the Fiery EB-105 (see Figure K on page 25).

5. Switch ON the dual switch at the Fiery EB-105 faceplate in order to allow service procedures to be performed (see page 11).

Data in LED

Printer key

6. Power on the copier and wait for the data in LED to blink green.

Screen Contrast

Language Selection

Interrupt

Clear modes

Sample Copy

Energy Saver

Stop

Start

Counter

123

User Tools

Copy

Document Server

Document Editor

Printer

Program

Enter Clear

7. Enter SP Mode:

Clear modes key

Numeric keypad

• Press the Clear modes key on the Operation Panel.

• Enter the numeric password on the numeric keypad.

This password is not provided in this document.

Page 32

System Software

8. Select Printer SP from the SP Mode screen.

Select

SP Mode

Copy SP

Printer SP

PM Counter

SICU Soft Version x.xx / BCU Soft Version x.xx

Exit

9. At the Printer SP Mode screen, press the Format Disk (High Level) option, then at “Are you sure you want to format the disk?” press Yes to conﬁrm.

Printer SP Mode

Select one of the following items.

Boot Info

Boot Menu

Install Software Format Disk (High Level) Format Disk (Low Level)

Format & Verify Disk (Low Level)

Flash System from Parallel

Exit

Wait while status messages appear.

NOTE: The format options Format Disk (Low Level) and Format Disk & Verify (Low

Level) are normally not required. If you suspect a problem with the HDD, you can select the Format Disk (Low Level) method to correct any bad sectors on the disk (30 to 60 minutes). If problems persist, you can select the Format Disk & Verify (Low Level) method as a diagnostic (60 minutes or longer).

10. At the message, “The disk was f ormatted successfully”, press OK to return to the Printer SP Mode screen.

Now you are ready to do the software installation procedure.

Page 33

System Software

TO INSTALL SYSTEM SOFTWARE

NOTE: This procedure assumes you have performed the procedure “To prepare for

installation using the parallel port” on page 31 which includes formatting the HDD.

1. Power on the PC and then insert the System Software CD into the CD-ROM drive.

2. In the Windows Start menu, point to Programs, and click MS-DOS Prompt to bring up an MS-DOS window.

Do not use the option to “Shut down and Restart Windows in DOS mode”.

3. At the MS-DOS prompt, change from the C:\ drive to the CD-ROM directory and do a dir command to display the ﬁlename of the software.

To ﬁnd the correct letter for the CD-ROM drive, open the My Computer folder and read the drive letter associated with the CD-ROM icon.

4. The ﬁlename including the extension is displayed at the end of the MS-DOS line of text providing information about the ﬁle. If more than one ﬁle is in the directory, choose the ﬁlename most likely to be the system software installation ﬁle. The extension will be either .mm or .ssw.

5. At the Printer SP Mode screen on the Operation Panel, press the Install Software option but do not press Yes to conﬁrm yet.

6. At the MS-DOS prompt, type the following command but do not press the enter (or return) key yet: copy ﬁlename lpt1 /b

filename refers to the ﬁle on the System Software CD that contains the system software

and /b speciﬁes the binary option (not ASCII).

NOTE: Do not press the enter (or return) key yet.

7. At the Panel Display message “Are you sure you want to download new System Software?” press Yes.

8. When the Panel Display shows the message “Copying...”, press the enter (or return) key on the PC and then wait.

The status message “Downloading new System Software” shows progress from 0% to 100% in increments of 10%.

NOTE: Progress from 90% to 100% takes much longer than the previous increments.

Make sure to wait until 100% is reached.

9. When the Panel Display shows the message “Software installation successful”, press OK then press Exit on the Printer SP Mode screen.

10. At the SP Mode screen, power off the copier and remove the parallel cable.

11. With the copier powered off, switch OFF the dual switch at the Fiery EB-105 faceplate in order to resume normal operation (see page 11).

Page 34

System Software

12. On the PC, exit MS-DOS and remove the System Software CD from the CD-ROM drive.

13. Power on the copier and allow the Fiery EB-105 to reach Ready.

You may need to press the Printer key on the Operation Panel to view the Printer screen.

Ready

Online

Offline

Printer Default

8x11

11x173A448x11

8x11

14. If you need to select the alternate language, press the Language key on the Operation Panel.

15. Reenter the customer’s settings from the Conﬁguration Page that you printed earlier.

Bypass settings not included on the Conﬁguration Page if it is more appropriate for the site administrator to set them. Some settings you must do from the Operation P anel and some you must do from Web Setup. See the Conﬁguration Guide for information.

Page 35

Flash Upgrade

NOTE: Perform a Flash upgrade only if you have been informed that a Flash upgrade is

necessary and you have received a Flash upgrade ﬁle.

The following procedures describe how to check the Flash version and ho w to upgrade if required.

Page 36

Flash Upgrade

TO CHECK THE FLASH VERSION

1. At the Printer SP Mode screen, press the Boot Info tab. N

OTE: To access the Printer SP Mode screen, see the procedure on page 31.

Printer SP Mode

Exit

Select one of the following items.

Boot Info

Press

Boot Menu

Install Software Format Disk (High Level) Format Disk (Low Level)

Format & Verify Disk (Low Level)

Flash System from Parallel

2. Verify the version of the Boot Block and the Main Block. If the version displayed is earlier than the version of the Flash upgrade ﬁle provided, you will need to perform the procedure “To install the Flash upgrade” on page 37.

Printer SP Mode

Select one of the following items.

Boot Menu

Boot Info

Boot Block Version x.x.x

Boot Block Date mm/dd/yy

x.x.xMain Block Version

Main Block Date mm/dd/yy

Exit

3. If no more service functions are required, press Exit on the Printer SP Mode screen then power off the copier and switch OFF the service switch at the Fiery EB-105 faceplate to resume normal operation (see page 11).

Page 37

Flash Upgrade

If necessary, install the Flash upgrade.

Before performing the procedure “To install the Flash upgrade”:

• Obtain a PC that meets the requirements described on page 29.

• Conﬁgure the PC for installing a ﬁle over the parallel port as described on page 30.

• Attach the PC to the parallel port of the Fiery EB-105 as described on page 26 and

page 27.

NOTE: If the Setup conﬁguration has been changed from the default or additional fonts

have been installed, print the Conﬁguration Page and the Font List before beginning the following procedure. After performing the Flash upgrade use these pages to reconﬁgure the system if necessary.

This procedure assumes that you have the Flash upgrade ﬁle available for installation.

TO INSTALL THE FLASH UPGRADE

1. After connecting the PC to the Fiery EB-105 parallel port, power on the copier and PC.

2. If the Flash upgrade ﬁle is on CD or ﬂoppy disk, insert the media into the PC. In the Windows Start menu, point to Programs, click MS-DOS Prompt, and then change to the directory with the Flash upgrade ﬁle.

3. At the MS-DOS prompt, type the following command but do not press the enter key yet:

copy ﬁlename lpt1 /b

filename refers to the Flash upgrade ﬁle and /b speciﬁes the binary option (not ASCII).

4. At the Printer SP Mode screen, press the option “Flash System from Parallel” and press Yes to conﬁrm.

OTE: To access the Printer SP Mode screen, see the procedure on page 31.

Exit

Select

Printer SP Mode

Select one of the following items.

Boot Info

Boot Menu

Install Software Format Disk (High Level) Format Disk (Low Level)

Format & Verify Disk (Low Level)

Flash System from Parallel

5. Press the enter (or return) key on the PC and then wait while the copier displays the messages “Please wait” and “Copying...”

Page 38

Flash Upgrade

6. Wait during the copier screen message “Upgrading Flash.”

Do not turn off the copier during this message. Otherwise, the Fiery EB-105 will be damaged.

7. At the message “System Flash Download successful. Power machine off and then on to restart.” press OK to return to the Printer SP Mode screen.

8. Power off the copier, wait a few moments, then power on the copier.

9. Let the system continue its startup sequence until it reaches Ready.

10. On the PC, exit MS-DOS and shutdown Windows.

11. Power off the Fiery EB-105 and the PC before removing the parallel cable.

If the Flash upgrade ﬁle was on a CD or ﬂoppy disk make sure you remove it before powering off the PC.

12. Check the Flash version to make sure the upgrade was successful (see page 36).

13. With the copier powered off, switch OFF the dual switch at the Fiery EB-105 faceplate in order to resume normal operation (see page 11).

Page 39

The troubleshooting process

This following sections identify the source of common problems that may occur with the Fiery EB-105 and suggests ways of correcting them.

The troubleshooting process

The troubleshooting process is designed to eliminate the most obvious causes of failure before progressing to more complex issues. “Where problems occur” on page 40 gives an overview of the Fiery EB-105 components and indicates areas most likely to require troubleshooting.

In normal operation, the following screen is displayed once the Fiery EB-105 completes it startup sequence. Y ou may need to pr ess the Printer key on the O peration P anel to view the Printer screen.

Ready

Online

Offline

Printer Default

8x11

11x173A448x11

8x11

FIGURE L Printer screen

If the Fiery EB-105 fails to complete its startup sequence and does not reach Ready, the most likely cause is a loose cable or board connection. See “Checking connections” on page 42 for descriptions of Fiery EB-105 parts and connections.

• Try a phone check before you go to the customer site.

“Before you go to the customer site” on page 41 suggests areas you should check out before making a service call to the customer site. With a phone call, you can ﬁnd out if the problem is a simple operating failure or a failure caused by a network or conﬁguration change. You can ask the customer to check for loose cables on the back of the copier and loose connections at a power strip or outlet.

• Check for obvious causes of problems.

“Preliminary on-site checkout” on page 42 takes you through the initial visual checkouts you should make when you arrive at the customer site. You can check the touch panel display for an error message and inspect the copier externally and internally for the most common problems, such as loose cables, connectors, or boards.

Page 40

The troubleshooting process

• Check network connections.

“Checking the network” on page 47 provides guidelines for checking the network connections between the copier and the computers to which it is connected as well as information on several printing problems.

Where problems occur

The Fiery EB-105 is a built-in print server for copiers, and it is generally part of a conﬁguration like the one shown in Figure M. Problems may occur in one of the following areas:

• The Fiery EB-105 or the copier

• The interface between the Fiery EB-105 and the copier

• The interface between the Fiery EB-105 and computers that print to it

External devices CopierFiery EB-105 Assembly

Networked computers

Optional

PCI board

Battery

Fiery EB-105 Board

Network interface

Parallel

interface

HDD

RTC/

PCI-ISA

RIPChip

Flash

Memory &

Interpreter

Video interface

Super I/O controller

Operation

Panel

interface

CPU

+5VDC

PCI Bus

FIGURE M Fiery EB-105 functional diagram

This chapter does not attempt to provide troubleshooting information for attached computers such as Mac OS and PCs, for copiers, or for extensive networks. You should refer problems in these areas to the appropriate service departments and network administrators.

Copier

Operation

Panel

Display

Power supply

Page 41

The troubleshooting process

Before you go to the customer site

Before you make a service call to a customer site, talk to the customer on the phone, and check out the following items:

1. Does the copier work?

If the copier works, but the user cannot print the Fiery EB-105 Demo Page, have the customer check for any error messages displayed on the touch panel display. If an error has occurred on the Fiery EB-105 that probably requires a service call.

2. Is the failure caused by a simple operating problem?

• Is there a printing problem?

• Does the Fiery EB-105 Demo Page fail to print?

• Does the Fiery EB-105 fail to respond to a print command?

• Does printing seem to take a long time?

• Is print quality poor?

• Does the Fiery EB-105 fail to appear in the list of printers?

• Has the customer noted any error messages on the touch panel display?

If the answer to any of these questions is yes, refer the customer to the Troubleshooting chapters in the Job Management Guide and the Printing Guide.

If the customer has followed the corrective actions in the Job Management Guide and Printing Guide and has failed to solve the problem, be prepared to make a service call. Keep a log of the failures and messages the customer has observed.

3. Has the customer made any network changes?

If network changes have occurred, request that the customer’s network administrator verify the Fiery EB-105 network requirements.

4. Is the user having printing problems with a particular image ﬁle?

If there are problems with ﬁles from particular applications, the user may be more successful using different print settings.

If your telephone call fails to clear up the problem, proceed to the next phase, the preliminary on-site checkout.

Page 42

10/100BaseT

The troubleshooting process

Preliminary on-site checkout

Your goal in the preliminary on-site checkout is to eliminate obvious problems, such as loose or missing cables and connectors.

Checking connections

Before you remove the copier cover:

• Check that external interface cables are plugged into the proper connectors at the back

of the copier.

Parallel port

FIGURE N External connectors

• Make sure the power cable is plugged into the wall outlet and that the copier is

powered on.

Also, see “Checking connections” on page 10. See other documentation for guidelines when disassembling, checking, and reassembling the copier. If all the connectors are in place and the problem still exists when the copier is powered on, then proceed to the next stage of troubleshooting.

Page 43

LED patterns

TO CHECK INTERNAL CONNECTIONS

1. Before you touch any parts inside the copier, attach an ESD grounding wrist strap.

2. Inspect internal ribbon cables to see if they are intact.

Faulty ribbon cables are easily overlooked. Check the contact point between the cable and the connector to ensure that they have not separated. If a ribbon cable is suspect, substitute it with a tested cable.

3. Make sure that all Fiery EB-105 cables, boards, and DIMMs are properly aligned and well seated on their connectors.

• PCI connection to copier. This connection is for the video interface and the Operation

Panel interface and for receiving power from the copier power supply.

• HDD ribbon cable from the HDD to the Fiery EB-105 connector J1. See Figure G on

page 17.

• Socketed DIMMs at J24 and/or J23. See Figure D on page 13.

• If an option board is present, check Fiery EB-105 connector J9. See the

documentation in the speciﬁc option kit for information.

4. After tightening connections, if one or more Fiery EB-105 components are still not getting power, you may need to check the copier power supply.

LED patterns

The dual LEDs visible from the faceplate provide Fiery EB-105 status and troubleshooting information.

• Green LED is ON when the copier is powered on. Failure to turn on means the

Fiery EB-105 or the connection of the Fiery EB-105 to the copier is faulty.

• If DIMMs fail or are missing, a few minutes after the copier is powered on, the red

LED blinks 5 times, pauses, and repeats

• During startup diagnostics, the red LED is ON. It remains ON if a test fails.

Page 44

Startup diagnostics

Startup diagnostics are completed within a few seconds. They are performed in the background every time you power on the copier. If an error occurs, startup diagnostics are interrupted and the Functional Problems screen is displayed, presenting the error code of the test that failed (see Figure O).

If the error still occurs after powering off and on the machine, look up the error code in Table A on page 45 and perform the suggested actions to resolve the error.

The error must be resolved before the Fiery EB-105 can be used for printing.

Functional Problems

Turn main power switch off then on. If the error appears again, call service.

Error code (see Table A)

SC2004: 00001001 Call Tel 00-000-0000

FIGURE O Sample Functional Problems screen

The following table lists the codes for each of the Startup diagnostics and the suggested actions for resolving the error.

Page 45

Startup diagnostics

TABLE A Possible errors during Startup diagnostics

Service code Test name

00000700 RTC Self 00000710 RTC R/W Reg 00000720 RTC Stop 00000730 RTC Start 00000740 RTC Set

00001100 I2C EEPROM

00000401 ENET SLV REG

00001001 IDE Chip 00001002 IDE Drive/

Cable

00001003 IDE Internal

Area tested on Fiery EB-105

SC2000 Functional Problem: RTC Error

Realtime Clock chip

SC2001 Functional Problem: I2C Error

I2C EEPROM • Replace the Fiery EB-105.

SC2002 Functional Problem: Ethernet Slave Register

Ethernet controller chip DIMMs

SC2003 Functional Problem: Ethernet INIT

SC2004 Functional Problem: IDE Error

HDD chip • Replace the Fiery EB-105. HDD drive or cable • Check connections.

HDD • Replace the HDD.

Suggested action

• Replace the battery on the Fiery EB-105 (see “Battery” on page 15).

• If the problem persists, replace the Fiery EB-105.

• Check DIMMs.

• Have network administrator verify network.

• If the problem persists, you may need to replace the Fiery EB-105.

• Replace the cable.

• Replace the HDD.

00000300 DIMM Init

00000301 Error memory 00000302 Error Memory

Ground 00000310 DRAM SIMM 00000320 DRAM Slot 00000330 DRAM Config 00000340 DRAM Write 00000350 DRAM 20MB 00000360 DRAM Size

SC2005 Functional Problem: Memory DIMM Error

DIMM • See suggested actions for SC2006 below.

SC2006 Functional Problem: Memory Address Error

DIMM • Reseat the DIMM in its socket.

• If the problem persists, insert the DIMM into the other socket. If the DIMM fails in that location, replace it.

• Replace the Fiery EB-105.

Page 46

Startup diagnostics

TABLE A Possible errors during Startup diagnostics (Continued)

Service code Test name

00001811 BOOTROM

Internal

00001812 BOOTROM

Unknown 00001813 BOOTROM Chip 00001814 BOOTROM Read 00001815 BOOTROM

Checksum 00001816 BOOTROM

Erase 00001817 BOOTROM

Write 00001818 BOOTROM

Parameter not

empty

Area tested on Fiery EB-105

SC2007 Functional Problem BootROM Error

boot ROM (Flash) • Reinstall system software.

Suggested action

• Upgrade the Flash (if provided with a special boot ROM ﬁle).

• If the problem persists, you may have to replace the Fiery EB-105.

Errors during installation of system software

When you install system software or start up the Fiery EB-105, you may encounter the following error condition:

• The LCD display hangs at less than 100% of the ﬁle If this occurs:

First, make sure to give the system enough time to complete the installation, especially during the long time between 90% and 100%. Then, check the amount of disk space free on the PC connected to the parallel port. If less than 400MB is free, then delete unnecessary ﬁles on the C:\ drive and prepare to start the installation procedure over from the beginning. Delete the DOS ﬁle from the Windows print queue and wait for the Fiery EB-105 parallel port time out which will occur after about two minutes.

Page 47

Startup diagnostics

Checking the network

Printing problems may arise if the network hardware or softwar e is not set up properly or does not match network settings on the Fiery EB-105. Problems may also arise when printing from a speciﬁc application or printing a particular ﬁle.

Most of these problems show up as printing problems and do not necessarily indicate a Fiery EB-105 malfunction. The customer’s network administrator can eliminate many printing problems without requiring you to make a service call. The network administrator deals with:

• Copier error conditions

• Network connection problems that result in the copier not appearing in list of printers on the customer’s computers

NOTE: If the copier does not appear in the list of printers on the network, there may be

another device on the network with the same IP address

• Conﬂicting network settings in Setup and on the customer’s computers.

• Printing problems caused by inappropriate Setup options

• Application-speciﬁc printing errors caused by missing or incorrectly installed printer description ﬁles

Printing to the Fiery EB-105

If the customer can print a Fiery EB-105 Demo Page but cannot print a job from a computer on the network, you may have to make a service call. However, ﬁrst make sure the network administrator has done the following:

• Checked all components of the network including cables, connectors, terminators, network adapter boards, and network drivers.

• Activated the network and used it to communicate with other printers.

• Checked the corrective actions listed in the Troubleshooting chapters of the Job Management Guide and the Printing Guide.

• Conﬁrmed that the applicable network settings in Setup (such as AppleTalk zone, IP

address, Subnet mask,

network.

When you make a service call, check the Fiery EB-105 faceplate at the back of the copier to make sure that the appropriate network connection is in place. Print quality problems are difﬁcult to trace. Before you try to troubleshoot print quality problems, print a Demo Page to make sure that the copier does not need servicing or adjusting. Also, make sure the correct paper is being used in the copier.

and Gateway address) match the settings used in the

NOTE: EPS ﬁle generation is not completely standardized among applications. Some users

may encounter problems while printing certain EPS ﬁles.

Page 48

Speciﬁcations

The Fiery EB-105 has the following features.

Hardware features

• 266MHz R7000 MIPS CPU

• 64MB memory, upgradable to 128MB

• Parallel port for direct connection printing

• Battery—3V manganese dioxide lithium coin cell (Panasonic CR2032 or equivalent)

Networking and connectivity

The Fiery EB-105 has the following networking features:

• Supports AppleTalk, TCP/IP, and IPX protocols simultaneously

• RJ-45 port for twisted pair (10BaseT/100BaseTX) network connection

User software

A complete description of Fiery EB-105 user software is provided in Getting Started. For optimal Fiery EB-105 performance, current versions of the user software should be maintained on every network computer that might print to the Fiery EB-105.

Safety and emissions compliance

The Fiery EB-105 has been certiﬁed to meet or surpass the following standards:

Safety approvals EMI approvals

• EN 60950 (TÜV Bauart geprüft) • FCC Class B

• UL 1950, CAN/CSA-C22.2 950 • VCCI Class B

• EN 55022 Class B

• EN55024

• AS/NZS 3548 Class B

• AS/NZS 4252.1

Page 49

Index

Numerics

10/100BaseT 25

activity indicators 11 Alert Status screen 21

battery 15, 48 BIOS 29 BOOTROM 46 bootROM

upgrade 35 version 35

cables

Centronics (parallel port) 26 checking 42 HDD 18

System Software 28

Centronics

cable 26

checking

cables 42 network connections 47

Conﬁguration page 23

printing from Operation Panel 23

connecting

to a PC 26 to the network 25

connections

parallel port 26 twisted pair (10/100BaseT) 26

connectors

network 25

Demo Pages 23 diagnostics

BOOTROM 46 ENET SLV REG 45 I2C EEPROM 45 Real Time Clock 45 RTC R/W Reg 45 RTC Self 45 startup 45

DIMMs

conﬁgurations 14 removal and replacement 14

disk space 29

ECP mode 29 EMI approvals 48 ENET SLV REG 45 errors

at startup 45

ESD precautions 12, 13

ﬂash

upgrade 11, 35 version 35

hard disk drive

proper handling 16 removal 18 system software 16

I2C EEPROM 45

J01 10 J09 10 J23 14 J24 14 J28 11

LEDs 11

network connections

checking 47 twisted pair (10/100BaseT) 26

networks

connecting to 25 supported 48

network settings 28

I-1

Page 50

Index

on-board

battery 8, 15 DIMMs 8, 14 HDD 8, 11

parallel port connection 26 PC, connecting 26 precautions 12, 13 printing

Conﬁguration page from Operation

Panel 23 Demo Pages 23 problems 47

ribbon cables, checking connections 43 RTC R/W Reg 45 RTC Self 45

safety approvals 48 screens 23 startup diagnostics

BOOTROM 46 ENET SLV REG 45 I2C EEPROM 45 Real Time Clock 45 RTC R/W Reg 45 RTC Self 45

tests 45 switches 11 system pages 23 system software, installing 28

twisted pair (10/100BaseT) 26

U5 11 user code log 28

I-2