Ricoh e800-a Service Manual
E-800A
INSTALLATION AND SERVICE GUIDE
A guide for service technicians
Part Number: 45012878
Copyright © 2000 Electronics For Imaging. All rights reserved.
This publication is protected by copyright, and all rights are reserved. No part of it may be reproduced or transmitted in any form or by any means for any purpose without express prior
written consent from Electronics For Imaging, except as expressly permitted her ein. Information in this document is subject to change without notice and does not r epresent a commitment
on the part of Electronics For Imaging.
The software described in this publication is furnished under license and may only be used or copied in accordance with the terms of such license.
Patents: 5,867,179; 5,835,788; 5,666,436; 5,553,200; 5,543,940; 5,537,516; 5,517,334; 5,506,946; 5,424,754; 5,343,311; 5,212,546; 4,941,038; 4,837,722; 4,500,919; D406,117
Trademarks
EFI, the EFI logo, Fiery, the Fiery logo, Fiery Driven, the Fiery Driven logo, EFICOLOR, ColorWise, and Rip-While-Print are trademarks registered in the U.S. Patent and Trademark
Office. Fiery ZX, Fiery X2, Command WorkStation, AutoCal, Starr Compression, Memory Multiplier, NetWise, and VisualCal are trademarks of Electronics For Imaging, Inc.
Adobe, the Adobe logo, Adobe Illustrator, PostScript, Adobe Photoshop, Adobe Separator, and Adobe PageMaker are trademarks of Adobe Systems Incorporated, registered in certain
jurisdictions. EPS (Encapsulated PostScript) is a trademark of Altsys Corporation. Apple, the Apple logo, AppleShare, AppleTalk, EtherTalk, LaserWriter, and Macintosh are registered
trademarks, and MultiFinder is a trademark of Apple Computer, Inc. Microsoft, MS, MS-DOS, and Windows are registered trademarks of Microsoft in the US and other countries.
QuarkXPress is a registered trademark of Quark, Inc. Times, Helvetica, and Palatino are trademarks of Linotype AG and/or its subsidiaries. ITC Avant Garde, ITC Bookman, ITC Zapf
Chancery, and ITC Zapf Dingbats are registered trademarks of International Typeface Corporation. Ethernet is a registered trademark of Xerox Corporation. NetWare and Novell are
registered trademarks and Internetwork Packet Exchange (IPX) is a trademark of Novell, Inc. UNIX is a registered trademark of UNIX System Laboratories, a wholly owned subsidiary of
Novell, Inc. PANTONE is a registered trademark of Pantone, Inc.
All other terms and product names may be trademarks or registered trademarks of their respective owners, and are hereby acknowledged.
Legal Notices
APPLE COMPUTER, INC. (“APPLE”) MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF
MERCHANT ABILITY AND FITNESS FOR A P AR TICULAR PURPOSE, REGARDING THE APPLE SOFTWARE. APPLE DOES NOT WARRANT, GU ARANTEE, OR MAKE
ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE APPLE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY,
RELIABILITY, CURRENTNESS, OR OTHER WISE. THE ENTIRE RISK AS TO THE RESUL T S AND PERFORMANCE OF THE APPLE SOFTW ARE IS ASSUMED BY YOU.
THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
IN NO EVENT WILL APPLE, ITS DIRECTORS, OFFICERS, EMPL O YEES OR AGENTS BE LIABLE TO YOU FOR ANY CONSEQ UENTIAL, INCIDENT AL OR INDIRECT
DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE)
ARISING OUT OF THE USE OR INABILITY TO USE THE APPLE SOFTWARE EVEN IF APPLE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE
LIMITATIONS MAY NOT APPLY TO YOU. Apple’s liability to you for actual damages from any cause whatsoever, and regardless of the form of the action (whether in contract, tort
[including negligence], product liability or otherwise), will be limited to $50.
Restricted Rights Legends
For defense agencies: Restricted Rights Legend. Use, reproduction, or disclosure is subject to restrictions set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer
Software clause at 252.227.7013.
For civilian agencies: Restricted Rights Legend. Use, reproduction, or disclosure is subject to restrictions set forth in subparagraph (a) through (d) of the commercial Computer Software
Restricted Rights clause at 52.227-19 and the limitations set forth in Electronics For Imaging’s standard commercial agreement for this software. Unpublished rights reserved under the
copyright laws of the United States.
Printed in the United States of America on recycled paper.
CE Mark
The CE marking applied to this product symbolises Ricoh’s declaration of conformity with the following applicable directives of the European Union as of the dates indicated.
January 1, 1996—Council Directive 73/23/EEC amended by Council Directive 98/68/EEC. Approximation of the laws of the member states related to low voltage equipment.
January 1, 1996—Council Directive 89/336/EEC. Approximation of the laws of the member states related to electromagnetic compatibility.
CE Marking (Declaration of Conformity)
We declare under our sole r esponsibility that the copier and options to which this declaration relates is in conformity with the specification below. This declaration is valid for the area of the
European Union (EU) only.
WARNING: In order to allow this equipment to operate in proximity to industrial, scientific, and Medical (ISM) equipment, the external radiation from ISM equipment may
have to be limited or special migration measures taken.
FCC Class B Compliance
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to P art 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, and uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to
cause harmful interference in which case the user will be required to correct the interference at his own expense.
WARNING: The design and production of this unit conform to FCC regulations, and any changes or modifications must be registered with the FCC and are subject to FCC control. Any
changes made by the purchaser or user without first contacting the manufacturer will be subject to penalty under FCC regulations.
Industry Canada Class B Notice
This Class B digital apparatus complies with Canadian ICES-003.
Avis de Conformation Classe B de l’Industrie Canada
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Software License Agreement
Before using the Software, please carefully read the following terms and conditions. BY USING THIS SOFTWARE, YOU SIGNIFY THAT Y OU HAVE ACCEPTED THE TERMS OF
THIS AGREEMENT. If you cannot or do not accept these terms, you may return the entire package within ten (10) days to the Distributor or Dealer from which you obtained them for
a full refund.
Electronics For Imaging grants to you a non-exclusive, non-transferable license to use the software and accompanying documentation (“Software”) included with the E-800A you have
purchased, including without limitation the PostScript software provided by Adobe Systems Incorporated.
You may:
a. use the Software solely for your own customary business purposes and solely with E-800A;
b. use the digitally-encoded machine-readable outline and bitmap programs (“Font P rograms”) provided with E-800A in a special encrypted format (“Coded Font Programs”) to reproduce
and display designs, styles, weights, and versions of letters, numerals, characters and symbols (“Typefaces”) solely for your own customary business purposes on the display window of the
E-800A or monitor used with E-800A;
c. use the trademarks used by Electronics For Imaging to identify the Coded Font Programs and Typefaces reproduced therefrom (“Trademarks”); and
d. assign your rights under this Agreement to a transferee of all of your right, title and interest in and to E-800A provided the transferee agrees to be bound by all of the terms and conditions
of this Agreement.
You may not:
a. make use of the Software, directly or indirectly , to print bitmap images with print resolutions of 600 dots per inch or greater , or to generate fonts or typefaces for use other than with E-800A;
b. make or have made, or permit to be made, any copies of the Software, Coded Font Programs, accompanying documentation or portions thereof, except as necessary for use with the
E-800A unit purchased by you; provided, however , that under no circumstances may y ou make or have made, or permit to be made, any copies of that certain portion of the Software which
has been included on the E-800A hard disk drive. You may not copy the documentation;
c. attempt to alter, disassemble, decrypt or reverse engineer the Software, Coded Font Programs or accompanying documentation.
d. rent or lease the Software.
Proprietary Rights
You acknowledge that the Software, Coded Font Programs, Typefaces, Trademarks and accompanying documentation are proprietary to Electronics For Imaging and its suppliers and that
title and other intellectual property rights therein remain with Electronics For Imaging and its suppliers. Except as stated above, this Agreement does not grant you any right to patents,
copyrights, trade secrets, trademarks (whether registered or unregistered), or any other rights, franchises or licenses in respect of the Software, Coded Font Programs, T ypefaces, Trademarks
or accompanying documentation. You may not adapt or use any trademark or trade name which is likely to be similar to or confusing with that of Electronics For Imaging or any of its
suppliers or take any other action which impairs or reduces the trademark rights of Electronics For Imaging or its suppliers. The trademarks may only be used to identify printed output
produced by the Coded Font Programs. At the reasonable request of Electronics For Imaging, you must supply samples of any Typeface identified with a trademark.
Confidentiality
You agree to hold the Software and Coded Font Programs in confidence, disclosing the Software and Coded Font Programs only to authorized users having a need to use the Software and
Coded Font Programs as permitted by this Agreement and to take all reasonable precautions to prevent disclosure to other parties.
Remedies
Unauthorized use, copying or disclosure of the Software, Coded F ont Programs, Typefaces, Trademarks or accompanying documentation will result in automatic termination of this license
and will make available to Electronics For Imaging other legal remedies.
Limited Warranty And Disclaimer
Electronics For Imaging warrants that, for a period of ninety (90) days from the date of delivery to you, the Software under normal use will perform without significant errors that make it
unusable. Electronics For Imaging’s entire liability and your exclusive remedy under this warranty (which is subject to you returning E-800A to Electronics For Imaging or an authorized
dealer) will be, at Electronics For Imaging’s option, to use reasonable commercial efforts to attempt to correct or work around errors, to replace the Software with functionally equivalent
software, or to refund the purchase price and terminate this Agreement. Some states do not allow limitations on duration of implied warranty, so the above limitation may not apply to you.
Except for the above express limited warranty, Electronics For Imaging makes and you receive no warranties or conditions on the Products, express, implied, or statutory , and E lectronics F or
Imaging specifically disclaims any implied warranty or condition of merchantability or fitness for a particular purpose.
For warranty service, please contact your authorized service/support center.
EXCEPT FOR THE ABOVE EXPRESS LIMITED WARRANTY, ELECTRONICS FOR IMAGING MAKES AND YOU RECEIVE NO WARRANTIES OR CONDITIONS ON
THE SOFTWARE OR CODED FONT PR OGRAMS, EXPRESS, IMPLIED, ST A TUTOR Y , OR IN ANY OTHER PR OVISION OF THIS AGREEMENT OR COMMUNICA TION
WITH YOU, AND ELECTRONICS FOR IMAGING SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. Electronics F or Imaging does not warrant that the operation of the software will be uninterrupted or error fr ee or that the Software will meet your specific
requirements.
Limitation Of Liability
IN NO EVENT WILL ELECTRONICS FOR IMAGING OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES, INCLUDING LOSS OF DATA, LOST PROFITS, COST OF
COVER OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING FROM THE USE OF THE SOFTWARE, CODED FONT
PROGRAMS OR ACCOMPANYING DOCUMENTATION, HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY. THIS LIMITATION WILL APPLY EVEN IF
ELECTRONICS FOR IMAGING OR ANY AUTHORIZED DEALER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. YOU ACKNOWLEDGE THAT THE
PRICE OF THE UNIT REFLECTS THIS ALLOCATION OF RISK. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
Export Controls
You agree that you will not export or re-export the Software or Coded Font Programs in any form without the appropriate United States and foreign government licenses. Your failure to
comply with this provision is a material breach of this Agreement.
Government Use
Use, duplication or disclosure of the Software by the U nited S tates Go vernment is subject to r estrictions as set forth in subdivision (c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS 252.227-7013 or in subparagraphs (c) (1) and (2) of the Commercial Computer Software—Restricted Right Clause at 48 CFR 52.227-19, as applicable.
Third Party Beneficiary
You are hereby notified that Adobe Systems Incorporated, a California corporation located at 345 Park Avenue, San Jose, CA 95110-2704 (“Adobe”) is a third-party beneficiary to this
Agreement to the extent that this Agreement contains provisions which relate to your use of the Fonts, the Coded Font Programs, the Typefaces and the Trademarks licensed her eby. Such
provisions are made expressly for the benefit of Adobe and are enforceable by Adobe in addition to Electronics For Imaging.
General
This Agreement will be governed by the laws of the State of California.
This Agreement is the entire agreement held between us and supersedes any other communications or advertising with respect to the Software, Coded Font Programs and accompanying
documentation.
If any provision of this Agreement is held invalid, the remainder of this Agreement shall continue in full force and effect.
If you have any questions concerning this Agreement, please write to Electronics For Imaging, Attn: Licensing Dept. or see Electronics For Imaging’s web site at www.efi.com.
Electronics For Imaging
303 V elocity Way
Foster City, CA 94404
Contents
Preface
About this guide
About the illustrations in this guide xi
Terminology and conventions xii
Precautions
Tools you will need
Chapter 1: Introduction
Features
How the E-800A operates
Print options
User software
Fiery WebTools 1-5
Chapter 2: Preparing for Installation
Installation sequence
Checking the customer site
Setting customer expectations 2-4
Unpacking the E-800A
E-800A panels
xi
xiii
xv
1-1
1-2
1-3
1-4
2-1
2-3
2-5
2-7
Chapter 3: Connecting the E-800A
Preliminary checkout
Connecting to the copier
Verifying the connection
Printing the E-800A Test Page and Configuration page 3-6
Installing additional options
Connecting to the network
Using the Control Panel
Activity light 3-12
Buttons 3-12
Control Panel screens and icons 3-13
Shutting down and restarting the E-800A
3-1
3-4
3-6
3-9
3-9
3-11
3-18
vii
Contents
Chapter 4: Service Procedures
Overview
System software service 4-1
Accessing E-800A internal components
Accessing front panel components 4-6
Checking E-800A internal connections
Restoring E-800A functionality after service
Removing and replacing boards
IX UIB board 4-14
AGP video board 4-16
Copier interface board 4-18
User interface board 4-20
Motherboard
Removing the E-800A motherboard 4-23
Replacing the motherboard 4-28
Replacing parts on the motherboard 4-30
Motherboard jumpers and switches 4-36
Fans
Front fan 4-36
Back panel fan 4-38
Power supply
Checking voltages 4-40
Removing and replacing the power supply 4-42
Hard disk drive
ZIP drive
CD-ROM drive
Front panel components
Jewels 4-54
Buttons 4-54
E-800A system software service
Retrieving backup system software 4-56
Installing system software from a CD 4-57
4-1
4-3
4-8
4-11
4-13
4-23
4-36
4-40
4-43
4-47
4-50
4-53
4-55
viii
Contents
Chapter 5: Troubleshooting
The troubleshooting process
Where problems occur
Before you go to the customer site
Preliminary on-site checkout
Checking interface cables 5-5
Checking internal components 5-6
Checking the E-800A as a stand-alone unit
Errors and beep codes during startup diagnostics 5-9
General E-800A system error conditions 5-12
Copier interface board diagnostics 5-17
Checking the entire E-800A system
Checking the copier interface 5-18
Checking network connections 5-20
Printing to the E-800A 5-21
Appendix A: Specifications
Hardware features
Networking and connectivity
User software
Safety and emissions compliance
Output voltage
5-1
5-2
5-3
5-5
5-8
5-18
A-1
A-1
A-1
A-1
A-2
Appendix B: Interface Unit and Extender Board Installation Procedures
Index
ix
About this guide
Preface
The Installation and Service Guide is intended for certified E-800A
™
and copier service
technicians installing or servicing the E-800A Color Server. If you have not received
installation and service certification, you should not attempt to install or service the
E-800A Color Server. Electronics For Imaging does not warrant the performance if
installed or serviced by non-certified personnel.
About this guide
This guide is divided into the following topics:
• “Preface”
General information about this guide and about installing the E-800A
• Chapter 1, “Introduction”
General information about the E-800A
• Chapter 2, “Preparing for Installation”
Unpacking and the steps you need to take before you install the unit
• Chapter 3, “Connecting the E-800A”
How to connect the E-800A to the copier and the network and verify that the system
is working correctly; overview of the Control Panel
• Chapter 4, “Service Procedures”
Removal and replacement procedures for E-800A components
• Chapter 5, “Troubleshooting”
Common problems and ways of correcting them; startup error codes
OTE
E-800A customers should not use the technical service documentation. Please
N
:
don’t leave your copy of the Installation and Service Guide after you make a service call.
About the illustrations in this guide
The illustrations in this guide reflect the current shipping version of the E-800A at the
time of publication. Components shown in these illustrations are subject to change. To
receive information about any E-800A components that do not match the illustrations in
this guide, contact your authorized service/support center.
xi
Preface
Terminology and conventions
The term “ network administrator” refers to the person responsible for maintaining the
network at the customer site.
The term “Control Panel” refers to the area on the front of the E-800A including the
green/red activity light, the display window (LCD—liquid crystal display), and the
buttons to the right of and below the display window.
The term “system software” refers to the software installed on the E-800A hard disk
drive.
Client utilities can be installed onto the E-800A from the User Software CD if the Fiery
Advanced Controller Interface option is installed. Do not install any other applications
onto the E-800A. Other applications are not supported and can cause system problems.
References to other E-800A manuals, such as the Configuration Guide, are displayed in
italics.
OTE
The note format highlights important messages and additional information.
N
:
The caution icon indicates a need for special care and safety when handling the
!
equipment.
xii
Precautions
Precautions
Always observe the following general precautions when installing and servicing the
E-800A:
1. Report any shipping damage.
If there is any evidence of shipping or handling damage to the E-800A packing boxes or
their contents, save the damaged boxes and parts, call the shipper immediately to file a
claim, and notify your authorized service/support center.
2. Never alter an existing network without permission.
The E-800A will probably be connected to an existing Local Area Network (LAN) based
on Ethernet hardware. The network is the link between the customer ’s computer, existing
laser printers, and other prepress equipment. Never disturb the LAN by breaking or
making a network connection, altering termination, installing or removing networking
hardware or software, or shutting down networked devices without the knowledge and
express permission of the system or network administrator or the shop supervisor.
3. Never assign an IP address in the E-800A Network Setup.
Only the network administrator should assign an IP address to a network device.
Assigning the E-800A an incorrect IP address may cause unpredictable errors on any or
all devices connected to the network.
4. Always disconnect power before opening the E-800A.
5. Handle the E-800A Control Panel display window with care.
The E-800A display window is made of glass. If the glass breaks and the liquid crystal
inside leaks out, avoid contact with it. If you do come in contact with the liquid crystal,
wash it off with soap and water immediately.
6. Avoid pressing the surface of the display window.
Applying pressure to the display window will cause it to change color.
7. Use a soft cloth moistened with isopropyl or ethyl alcohol to clean the surface of the
E-800A display window.
Other solvents, such as water, may damage the polarizer on the display window.
xiii
Preface
8. Use care when handling parts of the E-800A as some edges on the unit may be sharp. For
example, be careful when:
• Accessing the CD-ROM/ZIP drive (keep the drive door closed when not in use)
• Plugging in cables at the back of the unit
• Using the power switch to power on/off the unit
9. Follow standard ESD (electrostatic discharge) precautions while working on the internal
components of the E-800A.
Static is always a concern when servicing electronic devices. It is highly unlikely that the
area around the copier and the E-800A is static-free. Carpeting, leather-soled shoes,
synthetic clothing fibers, silks, and plastics may generate a static charge of more than
10,000 volts. Static discharge is capable of destroying the circuits etched in silicon
microchips, or dramatically shortening their life span. By observing standard precautions,
you may avoid extra service calls and save the cost of a new board.
When possible, work on a ground-connected antistatic mat. Wear an antistatic
grounding strap, grounded at the same place as the antistatic mat. If that is not possible:
• Attach a grounding strap to your wrist. Attach the other end to a good ground.
• When you unpack the E-800A from the carton for the first time, touch a metal area of
the copier to discharge the static on your body.
• Before you remove the E-800A side panel and before y ou handle internal components,
touch a metal part of the E-800A.
• Leave new electronic components inside their antistatic bags until you are ready to
install them. When you remove components from an antistatic bag, place them on a
grounded antistatic surface, component-side up.
• When you remove an electronic component, place it into an antistatic bag
immediately. Do not walk across a carpet or vinyl floor while carrying an unprotected
board.
10. Handle printed circuit boards by their opposing edges only, and avoid touching the
contacts on the edge of the board.
11. Never set a cup of coffee—or any liquid—on or near the E-800A or the copier.
xiv
Tools you will need
Tools you will need
To install or service the E-800A, you should bring the following tools and parts:
• ESD wrist grounding strap and antistatic mat
• Wire cutters
• #0 and #1 Phillips head screwdrivers (non-magnetic)
• PROM extractor
You should also bring this guide and any technical notes for the E-800A.
xv
Features
Chapter 1:
Introduction
1
The E-800A Color Server adds computer connectivity and highly efficient Adobe
PostScript 3 color printing capability to color copiers. It is optimized for high-speed
network communications, processing, rasterization, and printing of continuous tone
color and monochrome pages.
Features
The E-800A, as an integral part of a color printing system, enables users to:
• Send images over AppleTalk, TCP/IP, and Novell networks to print on E-800A
supported devices.
• Spool print jobs and select a printing priority for each job. Users can control spooled
print jobs sent to the E-800A with remote user software running on networked PC
and Mac OS computers.
• Print files in color, grayscale, and black and white.
• Use the copier as a high-resolution color scanner with Fiery Scan software.
• Use 136 resident fonts (126 Adobe Type 1 PostScript, and 10 TrueType), plus two
Adobe Multiple Master fonts used for font substitution when printing PDF files.
Fiery Downloader or any third-party LaserWriter downloader, such as the A dobe Font
Downloader, can be used to download additional fonts.
• Use resident fonts. The customer can download additional fonts as needed.
• Use built-in ColorWise
Copier
E-800A
™
color management and NetWise
™
network features.
Networked computers
or workstations
IGURE
F
The E-800A is one of several imaging products engineered and manufactured by
Electronics For Imaging.
E-800A printing system
1-1
1-1
Introduction
1
How the E-800A operates
The E-800A enables the customer to use a color copier as a printer and scanner. Users
can print to the E-800A from networked PCs running Microsoft Windows, from
networked Mac OS computers, and from networked UNIX workstations running
TCP/IP.
The E-800A custom-designed boards and system software are responsible for efficient
image processing and printing controls. The main functions of E-800A components and
software are described below.
The E-800A uses specialized circuit boards, the motherboard and the copier interface
board to process image data for printing and scanning images.
The motherboard includes a 500MHz CPU which controls the image data transfer to
and from the copier interface board and runs the interpreter. The interpreter rasterizes
the page description file and then compresses the image pattern into memory using
compression technology.
The interpreter outputs compressed raster data through the image frame buffer memory
to the E-800A copier interface board. The copier interface board decompr esses the image
data and sends it to the copier through the copier interface cable. The raster data supplied
to the laser in the copier charges the drum and renders the final image on paper at full
copier engine speed.
High-speed DIMMs (dual in-line memory modules) on the motherboard hold the image
data during printing. The E-800A is configured with 320MB of memory.
When Fiery Scan™ uses the copier as a scanner, the E-800A acquires RGB (red, green,
and blue) image data from the copier, stores it in memory, and transmits it to the
computer that requested the scan.
1-2
Print options
1
External Devices CopierE-800A
Networked
computers
AGP video board
Monitor
(option)
Keyboard &
mouse
(option)
Hard disk drive
ZIP drive and
CD-ROM drive
Network
interface
I/O Control
BIOS
Speaker Reset
SCSI
interface
IDE
interface
Motherboard
CPU1
CPU2 (option)
PCI/
Memory
Controller
Memory
Interpreter
Power supply
AC power
&
+3.3/+5/±12V DC
Copier
interface
board
IX UIB board
User
interface
board
Print/Scan
Copier
PCI Bus
F
IGURE 1-2 E-800A functional diagram
Print options
The E-800A’s efficient capabilities allow users to use a variety of applications to create
and print pages of text and/or images.
Printing over a network allows E-800A users to print documents directly from
applications in which they were created. In addition, the E-800A offers an efficient way
to print files that have been saved in PostScript, EPS (Encapsulated PostScript), or PDF
(Portable Document Format). These files can be downloaded directly to the E-800A
using Fiery Downloader™, one of the remote utilities for use with the E-800A.
1-3
Introduction
1
User software
The following user software is provided on the User Software CD.
Adobe PS Printer Driver Enables users to print to the E-800A from Windows
95/98, Windows NT 4.0, and Mac OS computers; also
supports special E-800A and PostScript 3 features.
PostScript Printer
Description files (PPDs)
PostScript Screen Fonts
(for Mac OS only)
Fiery Downloader Enables the user to print PostScript files, Encapsulated
Fiery Spooler
(Mac OS only)
Fiery Scan Plug-in modules for Photoshop that enable the user to
Files for use with the P ostScript printer driv er that allows
the E-800A to appear in popular applications’ Print and
Page Setup dialog boxes. The E-800A PPD provides
information about the E-800A and the particular copier
model to the application and printer driver.
PostScript screen fonts for the 136 PostScript printer
fonts installed on the E-800A (126 Adobe Type 1 and 10
TrueType).
PostScript (EPS) files, and Portable Document Format
(PDF) files directly to the E-800A without opening the
application in which they were created. Fiery
Downloader also enables the user to manage the printer
fonts installed on the E-800A.
Enables the user to view the order and priority of print
jobs, customize printer settings for jobs, delete jobs, and
move jobs between queues. The user can also use it to
view job accounting information.
scan images from the copier directly into the application.
1-4
Command W or kS tation
software
Color management files ColorSync and ICM color management files that enable
Color reference files Reference pages that users can print to view the range of
Enables the operator to control the E-800A functions
from Windows 95/98 and Windows NT 4.0
workstations. For more information on the Command
WorkStation, see the Job Management Guide.
the user to maintain consistent color from original
artwork to the colors displayed on the monitor to the
printed output.
colors available on your E-800A. For the most
predictable color results, refer to these pages when
defining colors in applications.
User software
1
ColorWise Pro Tools Enables the customer to use calibration and color
management tools. It also enables the user to edit and
download ICC profiles.
Fiery Link Enables the customer to monitor the status of connected
E-800A servers.
Calibration files Includes measurements files and targets that you can use
with ColorWise Pro Tools.
Fiery WebTools
The E-800A can support Internet or intranet access with Fiery WebTools, which include
Status, WebSpooler, Installer, WebLink, WebSetup, and WebD o wnloader. For more
information on WebTools, see the user documentation.
1-5
Installation sequence
Chapter 2:
Preparing for
Installation
2
This chapter includes the following information:
• Summary of the installation sequence
• Checking the customer site
• Unpacking the E-800A
• E-800A front and back overview
Installation sequence
Familiarize yourself with Chapters 2 and 3 of this guide before you attempt an
installation. The installation sequence described in this chapter is designed to make your
job as easy as possible. Installation problems are easier to avoid and diagnose if you
proceed from the component to the system level and verify functionality at each stage.
Figure 2-1 on page 2-2 outlines the recommended installation procedure for connecting
the E-800A to the copier.
Because the E-800A is a node on the customer’s computer network, make sure you
coordinate your scheduled installation with the network administrator at the customer
site. Refer the network administrator to the Configuration Guide for network setup
information.
2-1
Preparing for Installation
2
Copier
Check installation
requirements and verify site
conditions; page 2-3
Connect copier interface cable; page 3-4
Print an E-800A Test Page and Configuration
Page; page 3-6
E-800A
Unpack the E-800A,
page 2-5
Initial startup; page 3-1
Mac OS
computers
Verify network operation with out the
PC
computers
E-800A connected.
workstations
UNIX
2-2
Network administrator connects the E-800A to the
network and verifies the connection; see page 3-9 and
the Configuration Guide
Network administrator configures Setup
options; see the Configuration Guide
Network administrator installs E-800A user software on
networked computers that print to the E-800A; see
Getting Started
Full E-800A functionality
IGURE 2-1 Recommended installation steps and references
F
Checking the customer site
2
Checking the customer site
Before you install the E-800A, check site conditions and inform the customer of any
installation requirements.
Copier model
❑ What copier model is installed?
❑ Is there space near the copier for the E-800A?
Make sure that there is space for the E-800A. You may need to move the copier out from
the wall for easier access to the connectors.
❑ Does the copier require service or adjustments?
Copy the copier color test page before you install the E-800A.
If the copied image indicates that the copier needs adjustment, inform the customer.
After getting approval, complete the copier service needed.
Power
❑ Is there a dedicated grounded electrical outlet near the copier for the E-800A?
Locate the grounded electrical outlet that will supply power to the E-800A. You should
not run the E-800A and the copier on the same circuit. Use a surge suppressor for the
E-800A.
• Do not use a 3-prong adapter in a 2-hole ungrounded outlet.
• Do not use an extension cord.
• Do not plug the E-800A into a circuit with heating or refrigeration equipment
(including water coolers).
• Do not plug the E-800A into a switchable wall outlet. This can result in the E-800A
being turned off accidentally.
Network
❑ What is the network cable and connection type?
• Unshielded twisted pair (10BaseT/100BaseT)
• Optional Token Ring (shielded twisted pair or unshielded twisted pair)?
❑ Is the network connection ready and tested for E-800A installation?
To verify that the network is functioning before you attach the E-800A:
• Ask the network administrator to print a document on a shared printer over the
network.
2-3
Preparing for Installation
2
• Ask the network administrator to verify the computer and network requirements as
specified in Getting Started.
System contact person
❑ Will the person responsible for the computers and the network be available at the time
set for installation? Get a name as a contact.
Setting customer expectations
If the site is ready, installation takes about one hour. The customer should be informed of
the following:
• Some nodes on the network may be unavailable for up to one hour.
• The copier may be unavailable for up to one hour.
• The network administrator needs to be available during the installation for network
connectivity.
Equipment downtime and impact on the network can be minimized if the network
administrator installs a network connector for the E-800A and confirms network
functionality with the connector in place before the date scheduled for the E-800A
installation.
• The network administrator should have a networked computer available during the
installation. The appropriate software should already be installed. Documentation for
the networked computer and the network operating software should be available.
• The network administrator should install the user software shipped with the E-800A
(user documentation is also included) onto networked PC and Mac OS computers
that will print to the E-800A.
NOTE: This guide covers E-800A hardware installation and service. It provides general
information on connecting the E-800A to the customer’s network. Network setup and
configuration information goes beyond the scope of this guide. For network setup and
configuration information, the network administrator should use the Configuration
Guide.
2-4
Unpacking the E-800A
2
Unpacking the E-800A
The E-800A is assembled and shipped from the factory in a box that includes all
necessary cables and documentation, as shown in Figure 2-2 on page 2-6.
TO UNPACK THE E-800A
1. Open the E-800A Color Server box and remove the packing material.
Save the original boxes and packing materials. If you need to transport the E-800A at a
later date, the original box and packing material will ensure safe shipment.
2. Remove the contents from the top container. Inspect the contents for visible damage.
The top container should include the following items:
• Bags containing one copier interface cable and an AC power cable.
• Interface extender board
• Media package (includes a package of user documentation and software).
NOTE: A service kit containing system software is provided separately.
3. Give the media package to the customer or the network administrator.
Let the customer or network administrator know that in order to take full advantage of
the E-800A, the user software must be installed on computers that will print to the
E-800A.
4. Set aside the remaining components from the top container.
5. Remove the top container and any packing materials.
Set aside the packing material and note the orientation of the E-800A inside the shipping
container in case you need to repack it later.
6. Carefully lift the E-800A out of the box.
If you notice shipping damage to any E-800A component, be sure to save the shipping
container in case the carrier needs to see it. Call the carrier immediately to report the
damage and file a claim, then call your authorized service/support center. Be ready to
furnish the serial number printed on the back of the E-800A.
2-5
Preparing for Installation
2
Copier interface cable (80-pin)E-800A power cable
E-800A
Media Package
F
IGURE 2-2 Contents of E-800A shipping box
Interface extender board
2-6
E-800A panels
2
E-800A panels
Once you have unpacked the E-800A, you can familiarize yourself with the front and
back of the E-800A before you install it.
Jewel
Activity light
Line selection
buttons
Up button
Menu button
Down button
Drive door
Mouse (option)
Keyboard (option)
USB ports (not used)
Serial ports
(not used)
Parallel port (not used)
10/100BaseT
Sound ports (not used)
Option slots
Parallel port (not used)
Token Ring option slot
Monitor (option)
Empty slots
Copier interface
(80-pin)
Empty slot
Front panel
Reset button
ZIP drive
CD-ROM drive
FIGURE 2-3 Front and back panels
Power switch
Power connector
Back panel
2-7
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