Ricoh e300 Service Manual

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COLOR CONTROLLER E-300 INSTALLATION AND SERVICE GUIDE

for Ricoh Aﬁcio Color 3006, 4006, 4106 Gestetner CS206, 206d, 206de RexRotary CS806, CS806D, CS806DE nashuatec C506, C506d, C506de infotec 7216Z, 7286DZ, 7286EZ Savin SDC306, SDC306A, SDC306E Lanier 5706AG, 5806AG, 5806E AG Lanier 5706AH, 5806AH, 5806E AH

A guide for service technicians

Part Number: 45004952

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This publication is protected by copyright, and all rights are reserved. No part of it may be reproduced or transmitted in any form or by any means for any purpose without express prior written consent from Electronics For Imaging, except as expressly permitted her ein. Information in this document is subject to change without notice and does not r epresent a commitment on the part of Electronics For Imaging.

The software described in this publication is furnished under license and may only be used or copied in accordance with the terms of such license. Patents: 5,867,179; 5,835,788; 5,666,436; 5,553,200; 5,543,940; 5,537,516; 5,517,334; 5,506,946;5,424,754; 5,343,311; 5,212,546; 4,941,038; 4,837,722; 4,500,919

Trademarks

EFI, the EFI logo, Fiery, the Fiery logo, and Rip-While-Print are trademarks registered in the U.S. Patent and Trademark Ofﬁce. Fiery ZX, Fiery LX, Fiery Driven, the Fiery Driven logo, Command WorkStation, AutoCal, Starr Compression, Memory Multiplier, ColorWise, NetWise, and VisualCal are trademarks of Electronics For Imaging.

infotec and the infotec logo are trademarks of the infotec Europe B.V., which may be registered in certain jurisdictions.Adobe, the Adobe logo, Adobe Illustrator, PostScript, Adobe Photoshop, Adobe Separator , and Adobe PageM aker are registered trademarks of Adobe Systems I ncorporated, registered in certain jurisdictions. EPS (Encapsulated P ostScript) is a trademark of Altsys Corporation. Apple, the Apple logo, AppleShare, AppleTalk, EtherT alk, LaserWriter, and Macintosh are registered trademarks, and MultiF inder is a trademark of Apple Computer, Inc. Microsoft, MS, MS-DOS, and Windows are register ed trademarks of M icr osoft in the US and other countries. Quar kXPress is a registered trademark of Quark, Inc. Times, Helvetica, and Palatino are trademarks of Linotype AG and/or its subsidiaries. ITC A vant G arde, ITC Bookman, IT C Zapf Chancery , and IT C Zapf Dingbats are registered trademarks of I nternational Typeface Corporation. Ethernet is a registered trademark of Xerox Corporation. Farallon, PhoneNET PC, and PhoneNET Talk are trademarks of Farallon Computing, Inc. COPS and COPSTalk are trademarks of CoOperative Printing Solutions, Inc. NetWare and Novell are registered trademarks and Internetwork Packet Exchange (IPX) is a trademark of Novell, Inc. SyQuest is a registered trademark, in the United States and certain other countries, of SyQuest Technology, Inc. UNIX is a registered trademark of UNIX System Laboratories, a wholly owned subsidiary of Novell, Inc. PANTONE is a registered trademark of Pantone, Inc.

All other terms and product names may be trademarks or registered trademarks of their respective owners, and are hereby acknowledged.

Legal Notices APPLE COMPUTER, INC. (“APPLE”) MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF

MERCHANT ABILITY AND FITNESS FOR A P AR TICULAR PURPOSE, REGARDING THE APPLE SOFTWARE. APPLE DOES NOT W ARRANT, GUARANTEE, OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE APPLE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS, OR OTHER WISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE APPLE SOFTW ARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

IN NO EVENT WILL APPLE, ITS DIRECTORS, OFFICERS, EMPL O YEES OR AGENTS BE LIABLE TO YOU FOR ANY CONSEQ UENTIAL, INCIDENT AL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE APPLE SOFTWARE EVEN IF APPLE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. Apple’s liability to you for actual damages from any cause whatsoever, and regardless of the form of the action (whether in contract, tort

[including negligence], product liability or otherwise), will be limited to $50.

Restricted Rights Legends

For defense agencies: Restricted Rights Legend. Use, reproduction, or disclosure is subject to restrictions set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at 252.227.7013.

For civilian agencies: Restricted Rights Legend. Use, reproduction, or disclosure is subject to restrictions set forth in subparagraph (a) through (d) of the commercial Computer Software Restricted Rights clause at 52.227-19 and the limitations set forth in Electronics For Imaging’s standard commercial agreement for this software. Unpublished rights reserved under the copyright laws of the United States.

Printed in the United States of America on recycled paper.

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FCC Information

WARNING: FCC Regulations state that any unauthorized changes or modiﬁcations to this equipment not expr essly approved b y the manufacturer could void the user’s authority to operate this equipment.

Class B Declaration of Conformity

This equipment has been tested and found to comply with the limits for a class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help.

In order to maintain compliance with FCC regulations, shielded cables must be used with this equipment. Operation with non-approved equipment or unshielded cables is likely to result in interference to radio and TV reception. The user is cautioned that changes and modiﬁcations made to the equipment without the approval of manufactur er could void the user’s authority to operate this equipment.

Industry Canada Class B Notice

This Class B digital apparatus meets all the requirements of the Canadian Interference-Causing Equipment Regulations.

Avis de Conformation Classe B de l’Industrie Canada

Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.

RFI Compliance Notice

This equipment has been tested concerning compliance with the relevant RFI protection requirements both individually and on system level (to simulate normal operation conditions). However , it is possible that these RFI R equir ements are not met under certain unfavorable conditions in other installations. It is the user who is responsible for compliance of his particular installation.

Dieses Geraet wurde einzeln sowohl als auch in einer Anlage, die einen normalen Anwendungsfall nachbildet, auf die Einhaltung der Funk-entstoerbestimmungen geprueft. Es ist jedoch moeglich, dass die Funk-enstoerbestimmungen unter unguenstigen Umstaenden bei anderen Geraetekombinationen nicht eingehalten werden. Fuer die Einhaltung der Funkentstoerbestimmungen seigner gesamten Anlage, in der dieses Geraet betrieben wird, ist der Betreiber verantwortlich.

Compliance with applicable regulations depends on the use of shielded cables. It is the user who is responsible for procuring the appropriate cables. Einhaltung mit betreffenden Bestimmungen kommt darauf an, dass geschirmte Ausfuhrungen gebraucht werden. Fuer die beschaffung richtiger Ausfuhrungen ist der Betreiber

verantwortlich.

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Software License Agreement

Before using the Software, please carefully read the following terms and conditions. BY USING THIS SOFTW ARE, Y OU SIGNIFY THAT YOU HA VE A CCEPTED THE TERMS OF THIS AGREEMENT. If you cannot or do not accept these terms, you may return the entire package within ten (10) days to the Distributor or Dealer from which you obtained them for a full refund.

Electronics For Imaging grants to you a non-exclusive, non-transferable license to use the software and accompanying documentation (“Software”) included with the E-300 you have purchased, including without limitation the PostScript

software provided by Adobe Systems Incorporated.

You may: a. use the Software solely for your own customary business purposes and solely with E-300; c. use the trademarks used by Electronics For Imaging to identify the Coded Font Programs and Typefaces reproduced therefrom (“Trademarks”); and d. assign your rights under this Agreement to a transferee of all of your right, title and interest in and to E-300 provided the transferee agrees to be bound by all of the terms and conditions

of this Agreement. You may not:

a. make use of the Software, directly or indirectly , to print bitmap images with print resolutions of 600 dots per inch or gr eater , or to generate fonts or typefaces for use other than with E-300; b. make or have made, or permit to be made, any copies of the Software, Coded Font P rograms, accompanying documentation or portions ther eof, except as necessary for use with the E-300

unit purchased by you; provided, however, that under no circumstances may you make or have made, or permit to be made, any copies of that certain portion of the Software which has been included on the E-300 hard disk drive. You may not copy the documentation;

c. attempt to alter, disassemble, decrypt or reverse engineer the Software, Coded Font Programs or accompanying documentation. d. rent or lease the Software.

Proprietary Rights

You acknowledge that the Software, Coded Font Programs, Typefaces, Trademarks and accompanying documentation are proprietary to Electronics For Imaging and its suppliers and that title and other intellectual property rights therein remain with Electronics For Imaging and its suppliers. Except as stated above, this Agreement does not grant you any right to patents, copyrights, trade secrets, trademarks (whether registered or unregistered), or any other rights, franchises or licenses in respect of the Software, Coded Font Programs, T ypefaces, Trademarks or accompanying documentation. You may not adapt or use any trademark or trade name which is likely to be similar to or confusing with that of Electronics For Imaging or any of its suppliers or take any other action which impairs or reduces the trademark rights of Electronics For Imaging or its suppliers. The trademarks may only be used to identify printed output produced by the Coded Font Programs. At the reasonable request of Electronics For Imaging, you must supply samples of any Typeface identiﬁed with a trademark.

The MacApp software is proprietary to Apple Computer, Inc. and is licensed to Electronics For Imaging for distribution only for use in combination with Fiery software utilities.

Conﬁdentiality

You agree to hold the Software and Coded Font P rograms in conﬁdence, disclosing the Software and Coded Font Programs only to authorized users having a need to use the Software and Coded Font Programs as permitted by this Agreement and to take all reasonable precautions to prevent disclosure to other parties.

Remedies

Unauthorized use, copying or disclosure of the Software, Coded F ont Programs, Typefaces, Trademarks or accompanying documentation will result in automatic termination of this license and will make available to Electronics For Imaging other legal remedies.

Limited Warranty And Disclaimer

Electronics For Imaging warrants that, for a period of ninety (90) days from the date of delivery to you, the Software under normal use will perform without signiﬁcant errors that make it unusable. Electronics For Imaging’s entire liability and your exclusive remedy under this warranty (which is subject to you returning E-300 to Electronics For Imaging or an authorized dealer) will be, at Electronics For Imaging’s option, to use reasonable commercial efforts to attempt to correct or work around errors, to replace the Software with functionally equivalent software, or to refund the purchase price and terminate this Agreement. Some states do not allow limitations on duration of implied warranty, so the above limitation may not apply to you.

Except for the above express limited warranty, Electronics For Imaging makes and you receive no warranties or conditions on the Products, express, implied, or statutory, and Electronics For Imaging speciﬁcally disclaims any implied warranty or condition of merchantability or ﬁtness for a particular purpose.

For warranty service, please contact your authorized service/support center. EXCEPT FOR THE ABOVE EXPRESS LIMITED WARRANTY, ELECTRONICS FOR IMAGING MAKES AND YOU RECEIVE NO WARRANTIES OR CONDITIONS ON

THE SOFTWARE OR CODED FONT PR OGRAMS, EXPRESS, IMPLIED, ST A TUTOR Y , OR IN ANY OTHER PR OVISION OF THIS AGREEMENT OR COMMUNICA TION WITH YOU, AND ELECTRONICS FOR IMAGING SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Electronics F or Imaging does not warrant that the operation of the software will be uninterrupted or error fr ee or that the Software will meet your speciﬁc requirements.

Limitation Of Liability

IN NO EVENT WILL ELECTRONICS FOR IMAGING OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES, INCLUDING LOSS OF DATA, LOST PROFITS, COST OF COVER OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING FROM THE USE OF THE SOFTWARE, CODED FONT PROGRAMS OR ACCOMPANYING DOCUMENTATION, HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY. THIS LIMITATION WILL APPLY EVEN IF ELECTRONICS FOR IMAGING OR ANY AUTHORIZED DEALER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. YOU ACKNOWLEDGE THAT THE PRICE OF THE UNIT REFLECTS THIS ALLOCATION OF RISK. BECAUSE SOME STA TES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

Export Controls

You agree that you will not export or re-export the Software or Coded Font Programs in any form without the appropriate United States and foreign government licenses. Your failure to comply with this provision is a material breach of this Agreement.

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Government Use

Use, duplication or disclosure of the Software by the U nited S tates Go vernment is subject to r estrictions as set forth in subdivision (c) (1) (ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 or in subparagraphs (c) (1) and (2) of the Commercial Computer Software—Restricted Right Clause at 48 CFR 52.227-19, as applicable.

Third Party Beneﬁciary

You ar e hereb y notiﬁed that Adobe S ystems Incorporated, a California corporation located at 345 Park Avenue, San Jose, CA 95110-2704 USA (“ Adobe”) is a third-party beneﬁciary to this Agreement to the extent that this Agreement contains provisions which relate to your use of the Fonts, the Coded Font Programs, the Typefaces and the Trademarks licensed hereby. Such provisions are made expressly for the beneﬁt of Adobe and are enforceable by Adobe in addition to Electronics For Imaging.

General

This Agreement will be governed by the laws of the State of California. This Agreement is the entire agreement held between us and supersedes any other communications or advertising with respect to the Software, Coded Font Programs and accompanying

documentation. If any provision of this Agreement is held invalid, the remainder of this Agreement shall continue in full force and effect. If you have any questions concerning this Agreement, please write to Electronics For Imaging, Attn: Licensing Dept. or see Electronics For Imaging’s web site at www.eﬁ.com. Electronics For Imaging

303 V elocity Way Foster City, CA 94404

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Contents

Preface

About this guide

About the illustrations in this guide xi Terminology and conventions xii

Precautions Tools you will need

Chapter 1: Introduction

Features How the E-300 operates E-300 print options User software

Fiery WebTools 1-5

Chapter 2: Installation

Setting customer expectations Unpacking the E-300 Preparing for installation Opening the copier Installing the E-300 in the copier Reassembling the copier Initial startup

E-300 startup navigation 2-8

Printing a Test Page Printing the Conﬁguration page Connecting the E-300 to the network

Ethernet network connection 2-13

Connecting a PC to the parallel port

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xiv

1-1 1-2 1-3 1-4

2-1 2-2 2-3 2-3 2-4 2-7 2-7

2-10 2-11 2-12

2-16

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Contents

Chapter 3: Using the E-300 Operation Panel

Overview Keys Activity indicators Screens

Functions screen 3-5 Startup screen 3-6

Chapter 4: Service Procedures

Overview Accessing the E-300 Checking E-300 internal connections Replacing parts of the E-300

E-300 board 4-9 Video interface board 4-13 DIMMs 4-16 Battery 4-18 CPU fan 4-19 Exhaust fan 4-20 Hard disk drive 4-21

Restoring E-300 functionality after service E-300 system software

System software installation reminders 4-27 Installing system software using the SCSI interface port 4-28 Installing system software using the parallel port 4-31 Upgrading the Flash 4-37

3-1 3-2 3-3 3-3

4-1 4-3 4-6 4-8

4-24 4-26

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Chapter 5: Troubleshooting Procedures

The troubleshooting process Where problems occur Before you go to the customer site Preliminary on-site checkout

Checking connections 5-4

Start-up diagnostics General E-300 system errors System software installation errors Run Diagnostics function

Video interface diagnostics 5-10

Printing the Test Page Checking network connections Printing to the E-300

General printing problems 5-15

5-1 5-2 5-3 5-4

5-5 5-6 5-7

5-10

5-12 5-13 5-14

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Contents

Appendix A: Speciﬁcations

Hardware features Networking and connectivity User software Safety and emissions compliance

Index

A-1 A-1 A-1 A-2

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Preface

About this guide

The Installation and Service Guide is intended for certiﬁed E-300 and copier service technicians. If you have not received certiﬁcation, you should not attempt to install or service the E-300. Electronics For Imaging does not warrant the performance of the E-300 if installed or serviced by non-certiﬁed personnel.

About this guide

This guide is divided into the following sections:

• “Preface” Gives general information about this guide and general information that you should

know before you attempt to install or service the E-300.

• Chapter 1, “Introduction.” Provides general information about the E-300.

• Chapter 2, “Installation.” Provides detailed instructions for installing the E-300 into the copier.

• Chapter 3, “Using the E-300 Operation Panel.” Describes the E-300 Operation Panel and how to use it.

• Chapter 4, “Service Procedures.” Describes removal and replacement procedures for E-300 components.

• Chapter 5, “Troubleshooting Procedures.” Identiﬁes the source of common problems and suggests ways of correcting them.

• Appendix A, “Speciﬁcations.” Summarizes the hardware and networking features of the E-300 controller.

Customers should not use the technical service documentation. Do not leave this guide behind after you make a service call.

About the illustrations in this guide

Illustrations in this guide reﬂect the E-300 at the time of publication. Components shown in these illustrations are subject to change. To receive information about any components that do not match illustrations in this guide, contact your authorized service/support center.

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Preface

Terminology and conventions

The term copier refers to the following copiers in which the Controller Interface Type E kit and the E-300 Controller kit are installed:

Copier Basic Model

Hard Key Operation Panel (A258)

Ricoh Gestetner RexRotary nashuatec infotec Savin Lanier

Aﬁcio Color 3006 Aﬁcio Color 4006 Aﬁcio Color 4106 CS206 CS206d CS206de CS806 CS806D CS806DE C506 C506d C506de 7216Z 7286DZ 7286EZ SDC306 SDC306A SDC306E 5706AG

5706AH

The term “network administrator” refers to the person responsible for maintaining the network at the customer site.

The term “Fiery Operation Panel” describes the area within the copier Operation Panel that is dedicated to the E-300 printer controller. It includes the display window and the surrounding keys and activity lights.

The term “PC” refers to any IBM PC or compatible computer running Windows over MS-DOS.

Basic Model Color Touch Panel (A259)

5806AG 5806AH

Edit Model Color Touch Panel (A260)

5806E AG 5806E AH

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NOTE:

The term “E-300 board” refers to the E-300 printer controller (the main board in the E-300).

The term “100BaseT” is used throughout this manual to refer to 100BaseTX.

The term “HDD” refers to the hard disk drive that is part of the E-300.

The term “I/F unit” refers to the portion of the controller interface kit that houses the E-300. See the Controller Interface Type E Installation Procedure for more information.

The note indicator highlights important messages and additional information.

The caution icon indicates a need for special care and safety when handling the equipment.

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Precautions

Always observe the following general precautions when installing and servicing the E-300:

1. Report any shipping damage.

If there is any evidence of shipping or handling damage to packing boxes or their contents, save the damaged boxes and parts, call the shipper immediately to ﬁle a claim, and notify your authorized service/support center.

2. Never alter an existing network without permission.

The E-300 probably connects to an existing Local Area Network (LAN) based on Ethernet or Token Ring hardware. The network is the link between the customer’s computer, existing laser printers, and other prepress equipment. Never disturb the LAN by breaking or making a network connection, altering termination, installing or removing networking hardware or software, or shutting do wn networked devices without the knowledge and express permission of the network administrator.

3. Never enter an IP address in Network Setup.

Only the network administrator should enter an IP address on a network device. Assigning an incorrect IP address to the E-300 can cause unpredictable errors on any or all devices.

4. Follow standard ESD (electrostatic discharge) precautions while working on the internal components of the copier.

Static is always a concern when servicing electronic devices. It is highly unlikely that the area around the copier is static-free. Carpeting, leather-soled shoes, synthetic clothing ﬁbers, silks, and plastics may generate a static charge of more than 10,000 volts. Static discharge is capable of destroying the circuits etched in silicon microchips, or dramatically shortening their life span. By observing standard precautions, you may avoid extra service calls and save the cost of a new board.

When possible, work on a ground-connected antistatic mat. Wear an antistatic wristband, grounded at the same place as the antistatic mat. If that is not possible:

• Attach a grounding strap to your wrist. Attach the other end to a good ground.

• When you remove an electronic component, place it into an antistatic bag

immediately. Do not walk across a carpet or vinyl ﬂoor while carrying an unprotected board.

• Leave new electronic components inside their antistatic bags until you are ready to

install them.

• When you unpack the electronic components, touch a metal area of the copier to

discharge the static on your body. Place the components on a grounded antistatic surface, component-side up.

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Preface

5. Avoid ﬂexing printed circuit boards and handle them by opposing edges (not corners) only.

6. Never set a cup of coffee—or any liquid—on or near any components or the copier.

Tools you will need

To service the E-300, you should bring the following:

• ESD wrist grounding strap

• Antistatic mat

• #0, #1, and #2 Phillips head screwdrivers (non-magnetic)

• 3/16" hex nut driver (recommended)

• Small ﬂat-blade screwdriver (non-magnetic)

• Small needlenose pliers

• Flashlight

• This guide and any technical notes you may have for the E-300.

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Features

Chapter 1: Introduction

The E-300 is a high performance embedded color controller that provides computer connectivity and highly efﬁcient color printing capability to digital color copiers. It is optimized for high-speed communications, processing, rasterization, and printing of continuous tone color and monochrome (black and white) pages. Users can print from networked Mac OS computers (version 7.6 or later), from networked PCs running Microsoft Windows 3.1x, Windo ws NT, Windo ws 95, or Windo ws 98, and from UNIX workstations. In addition, the E-300 parallel port can be used for printing directly from a PC.

Features

As an integral part of the printing system, the E-300 enables users of Mac OS computers and PCs to:

• Send images over AppleTalk, TCP/IP, and Novell networks, or through the parallel

port to print on a copier.

• Spool print jobs and select a printing priority for each job. Users can control spooled

print jobs sent to the E-300 with user software running on networked Mac OS computers and PCs.

• Print ﬁles in color, grayscale, and black and white.

• Use PostScript fonts. The customer can download additional fonts, as needed.

Networked computers

IGURE

TRSH010E

E-300 printing system

1-1

PCCopier

1-1

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Introduction

• Built-in ColorWise

™

color management and NetWise

™

networking features

How the E-300 operates

The E-300 provides efﬁcient image processing and printing control. The E-300 board includes a MIPS R5000 RISC (Reduced Instruction Set Computer) CPU with a built-in ﬂoating point accelerator that runs the PostScript Interpreter. It interprets a page description ﬁle to produce the image pattern in memory. The RipChips control data management and other system functions, freeing up the CPU for efﬁcient image data processing.

Two high-speed DIMMs (dual in-line memory modules) on the E-300 board hold image data during printing. The standard memory conﬁguration is 160MB.

With the Fiery Scan TWAIN plug-in, the E-300 acquires RGB (red, green, blue) image data from the copier, stor es it in memory, and transmits it to the computer that requested the scan.

The PCI-based video interface board provides communication with the color engine. Image data is sent via the video interface connector on the video interface board that attaches to both the E-300 board and the copier I/F unit. Raster data is supplied to the laser in the copier at full copier rated speeds.

™

on the board

External devices CopierE-300

E-300 Board

Networked computers

SCSI Device

HDD

FIGURE 1-2 E-300 functional diagram

Network interface

Parallel

interface

PCI-ISA

Battery

SCSI

RTC/

Memory &

Interpreter

RIPChip

Flash

Super I/O controller

Operation

Panel

interface

CPU

+5VDC, +12VDC

Print/Scan

Video interface

board

PCI Bus

Copier

Operation

Panel

Display

Power supply

1-2

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E-300 print options

The E-300’s efﬁcient PostScript capabilities allow customers to use a variety of applications to create printed color or black and white pages of text and/or images. The E-300 operates both over a network and directly over the parallel port. Since the E-300 has the ability to print an image while processing the next image (RIP-While-Print™), it is capable of printing documents at full copier speeds.

Users can print documents directly from the applications in which they were created. In addition, the E-300 offers an efﬁcient way to print ﬁles that have been saved in PostScript, EPS (Encapsulated PostScript), or PDF format. These ﬁles can be downloaded directly to the E-300 using the Fiery Downloader, a r emote utility provided with E-300.

Through the parallel port, customers can print documents directly from applications running on a stand-alone or networked PC. PostScript ﬁles can also be printed to the parallel port from Windows, including the MS-DOS window, without requiring the applications in which the ﬁles were created.

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Introduction

User software

User software is provided on the User Software CD. The network administrator or the user at the customer site is responsible for installing software onto computers that will use the E-300 over the network. Installers for the printer ﬁles can also be downloaded with the Installer WebTool. See the Getting Started manual for details.

The User Software CD includes:

Adobe PS Printer Driver Enables you to print Postscript ﬁles from Windows and

Mac OS computers; also supports all special E-300 print features and PostScript 3 featur es. Windows NT 4.0 users should use the Microsoft PostScript Printer Driver provided with Windows NT 4.0.

PostScript Printer Description ﬁles (PPDs)

PostScript 3 Screen Fonts (Mac OS computers only)

Fiery Downloader Enables you to print PostScript, Encapsulated PostScript

Fiery Print Calibrator Enables the user to calibrate the E-300 from a remote

Fiery Spooler Enables the user to view the order and priority of print

Fiery Scan plug-in A TWAIN plug-in module for PhotoShop that enables the

Color management ﬁles ColorSync and ICM color management ﬁles that enable

These ﬁles are for use with the PostScript printer driver; they allow the E-300 to appear in popular applications’ Print and Page Setup dialog boxes. The PPD ﬁles provide information about the E-300 and your particular copier model to the application and printer driver you are using to print.

Screen fonts for the 136 PostScript printer fonts installed (117 Adobe Type 1 and 19 TrueType). See the User G uide for a complete list.

(EPS), and Portable Document Format (PDF) ﬁles directly to the E-300 without using the application in which they were created. Fiery Downloader also enables the user to manage the printer fonts installed on the E-300.

computer. Proper calibration keeps colors consistent.

jobs, customize printer settings for jobs, delete jobs, and move jobs between queues. It can also be used to view job accounting information.

user to scan images from the copier directly into Photoshop.

users to maintain consistent color from the original artwork to the display monitor to the printed output.

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E-300 print options

Color reference ﬁles Reference pages that can be printed to view the range of

colors available on the E-300. For the most predictable color results, the user refers to these pages when deﬁning colors in applications.

Separation tables Allow the user to do RGB-to-CMYK conversions within

Photoshop that correspond to conversions performed by color rendering dictionaries on the E-300.

Fiery WebTools

The E-300 can support Internet or intranet access with Fiery WebTools, which include Status, Setup, WebSpooler, Installer, and WebLink. For more information on WebTools, see the Administrator Guide and Getting Started.

1-5

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Page 21

Setting customer expectations

Chapter 2: Installation

This chapter describes the process for installing the E-300 kit in the I/F unit. Topics include setting customer expectations, unpacking the E-300, and performing the installation.

Setting customer expectations

The customer should be informed of the following:

• Some nodes on the network may be unavailable during the installation.

• The network administrator needs to be available during the installation for network

connectivity. Equipment downtime and impact on the network can be minimized if the network

administrator installs a network connector for the E-300 and conﬁrms network functionality with the connector in place before the date scheduled for the installation.

• The network administrator should have a networked computer available during the

installation. The appropriate software should already be installed. Documentation for the networked computer and the network operating software should be available.

• The network administrator should install the user software shipped with the E-300 (a

package of user documentation is also included) onto networked Mac OS computers and PCs that will print to the E-300.

NOTE: This guide covers E-300 hardware installation and service. It provides general

information on connecting the E-300 to the customer’s network. Network setup and conﬁguration information go beyond the scope of this guide. For network setup and conﬁguration information, the network administrator should refer to the Administrator Guide.

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Installation

Unpacking the E-300

The E-300 is assembled and shipped from the factory in a box that includes items shown in Figure 2-1.

TO UNPACK THE E-300

1. Open the shipping box and remove any packing materials.

2. Remove the contents of the shipping box and inspect them for visible damage.

If you notice shipping damage, have the shipping box ready to show the carrier if necessary. Call the carrier immediately to report the damage and ﬁle a claim, then call your authorized service/support center. The shipping box includes the following items:

• E-300

• Media package

• User Software CD (see page 1-4 for contents)

• User documentation (which includes but is not limited to Getting Started, Administrator Guide, and User Guide)

• Kodak Color Separation and Gray Scale (small)

• Parallel IEEE 1284 A-C cable

Media Package

E-300

FIGURE 2-1 Contents of shipping box NOTE: The E-300 requires the Controller Interface Type E kit to be installed.

3. Give the media package to the network administrator.

Let the network administrator know that in order to take full advantage of the E-300, the user software must be installed on computers that will print to it.

Parallel Cable

2-2

Page 23

Preparing for installation

4. Give the Kodak Color Separation and Gray Scale (small) to a person at the customer site who is responsible for calibration.

5. Remove any protectors that may be installed on connectors on the E-300.

If a jack is installed in the E-300 RJ-45 connector, grasp the jack with needlenose pliers and pull it straight out of the connector.

Preparing for installation

Before installing the E-300, do the following:

❑ Test copier functionality.

Copy the copier test page before you install the E-300. If the copied image indicates that the copier needs adjustment, inform the customer.

After getting approval, complete the copier service needed.

❑ Check the network.

Verify that the network is functioning before you attach the E-300.

• Ask the network administrator to print a document on a shared printer over the

network.

• Ask the network administrator to verify the computer and network requirements as

speciﬁed in Getting Started, one of the documents provided in the Media Package.

❑ Install the Controller Interface Type E kit.

See the Controller Interface Type E Installation Procedure for information.

Opening the copier

To gain access to the location inside the copier where the E-300 will be installed, you need to shut down the copier and open the copier from the back.

Follow standard ESD (electrostatic discharge) precautions while handling components.

TO SHUT DOWN THE COPIER

1. Make sure the copier is not in use and power o ff the copier using the main po w er switch on the side.

2. Disconnect the copier power cable from the wall outlet and any external cables.

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Installation

TO OPEN THE COPIER

1. Shut down the copier (see page 2-3).

2. Remove three of the screws that secure the I/F unit cover to the back of the copier.

3. While supporting the I/F unit cover, remove the fourth screw and remove the cover.

Set the I/F unit cover and screws aside so you can replace them later.

I/F unit cover

FIGURE 2-2 Removing the I/F unit cover

The area for the E-300 is now accessible. Make sure the Controller Interface Type E kit is installed before attempting to install the E-300. See Controller Interface Type E Installation Instructions for information.

Installing the E-300 in the copier

TO INSTALL THE E-300

1. If the customer has purchased additional options, such as the token ring interface boar d, install these on the E-300 board.

See the documentation included in the speciﬁc option kit.

Copier

2-4

2. Observe the top and bottom slide guides inside the I/F unit and on the outside of the E-300.

Make sure the slide guides inside the I/F unit have approximately a 30 degree lead-in angle. If necessary, bend them to create the proper angle (see Figure 2-3 on page 2-5).

Page 25

Connector in the I/F unit

I/F unit (cutaway view)

Installing the E-300 in the copier

E-300 top slide guide

E-300 bottom slide guide

I/F unit slide guide

Handle

E-300 Bottom slide guide

IGURE 2-3 Installing the E-300 in the I/F unit

3. Hold the E-300 by the handle and slide it into the I/F unit, using the slide guides on the E-300 and inside the I/F unit to align the E-300.

Make sure the E-300 is aligned inside both the top and bottom slide guides. If misaligned, the copier interface connector on the video interface board can be damaged.

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Copier interface connector

Installation

4. Push the E-300 until the connector in the I/F unit and the copier interface connector on the video interface board are securely connected.

I/F unit

IGURE 2-4 Copier interface connector

5. Use the four screws provided in kit to attach the E-300 to the I/F unit.

E-300

IGURE 2-5 Attaching the E-300 to the I/F unit

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Initial startup

Reassembling the copier

It is recommended that you fully reassemble the copier before you apply power to verify E-300 functionality.

TO REASSEMBLE THE COPIER

1. Replace the I/F unit cover with the four screws you removed earlier (see Figure 2-2 on page 2-4).

2. Connect the main power cable to the wall outlet and to the copier.

Initial startup

1. Power on the copier.

2. If the Select Language screen is displayed, display the language of your choice , pr ess the Enter key, then wait for the Setup screen to be displayed.

The ﬁrst time the copier is powered on following installation of the E-300 (or reinstallation of system software), you are prompted to select the language to be used for both the E-300 Operation Panel and special E-300 pages, such as the Conﬁguration page. Use the up and down arrows to cycle through the languages available.

If you select a different language, the prompt to reboot appears in the language you selected. Press the Enter key to reboot then wait for the Setup screen to be displayed. To change the language again, you must reinstall system software.

3. If the Setup screen is displayed, select Server, Printer, Network, and Exit Setup.

Before you can exit Setup, you must ﬁrst enter S erver Setup , Network Setup, and Printer Setup and save changes. Enter each Setup, press the Cancel key, and when prompted to save changes, select Yes.

It is the network administrator’s responsibility to conﬁgure Setup according to the network and user environment. At this stage, default settings in Setup are adequate although they may not be optimal for the user’s environment. Refer the network administrator to the Administrator Guide for Setup information.

4. Allow the system to proceed to the Info screen to conﬁrm that the E-300 is operating normally. Scroll down to display E-300 status.

Info

Ready

Server Name

Ready

1884 MB X.X

Once the E-300 reaches the Info screen, you are ready to print a Test Page and then connect the E-300 to the network (see “Printing a Test Page” on page 2-10).

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Installation

E-300 startup navigation

Use the diagrams on the following pages to navigate the E-300 system on startup. The startup sequence varies for initial startup and standard startup.

Power on the copier using the power switch

Press Cancel

“PLEASE WAIT” ﬂashes during E-300 start-up diagnostics. If a test fails, see “Troubleshooting”.

Do you want

to go to

Setup?

Press No or do nothing

Select a

language

Press Enter

The Setup screen is displayed.

Copier performs its start-up sequence and beeps 3 times when done.

Press Yes

The Startup screen is displayed so you can access the following:

-Run Setup

-Start System

-Reboot System

-Install Software

-Format Disk

-Upgrade Flash

-Flash Info

2-8

Save default settings in Server, Network, and Printer Setup then Exit Setup.

System reboots

Loading System...is displayed.

The Info screen is displayed.

FIGURE 2-6 Initial startup sequence

Page 29

Initial startup

Power on the copier using the power switch

“PLEASE WAIT” ﬂashes during E-300 start-up diagnostics. If a test fails, see “Troubleshooting”

Do you want

to go to

Setup?

Press No or do nothing

Loading System...is displayed.

The Info screen is displayed.

Copier performs its start-up sequence and beeps 3 times when done.

Press Yes

The Startup screen is displayed so you can access the following:

-Run Setup

-Start System

-Reboot System

-Install Software

-Format Disk

-Upgrade Flash

-Flash Info

Exit the Startup screen (the system may reboot before displaying the Info screen)

IGURE 2-7 Standard startup sequence

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Installation

Printing a Test Page

Before connecting the E-300 to the network, print a Test Page to verify that the E-300 is embedded properly in the copier and working. The Test Page is a ﬁle that resides on the E-300 hard disk drive.

TO PRINT A TEST PAGE

1. If the copier is powered off, power it on.

2. Wait while the E-300 and the copier perform their startup sequences.

The E-300 displays the Info screen when ready. The copier beeps 3 times when ready. Scroll down to display E-300 status.

Info

Ready

Server Name

Ready

Ready 1884 MB X.X

3. Press the Menu key to access the Functions screen.

4. Select Print Pages.

Functions Print Pages

Suspend Print

Resume Print

Run Diagnostics

Reboot Server

5. Select Test Page.

6. Examine the Test Page.

Success in printing the Test Page conﬁrms that the E-300 is functional and connected properly to the copier. Poor quality may indicate a need to service or adjust the copier, not the E-300.

Select

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Printing the Conﬁguration page

The Conﬁguration page can be helpful during installation, setup, and service. After installation of the E-300 and before any default settings are changed, you can obtain a record of the defaults by printing the Conﬁguration page.

After the physical connection to the network is made, the network administrator can customize Setup options according to the network and user environment. Using the Conﬁguration page as a guide can help speed up this process. For more information, see the Administrator Guide.

Before you perform any service procedure, you should print the E-300 Conﬁguration page, if possible, so that you are prepared to return the settings to their former conﬁguration, if necessary.

TO PRINT THE CONFIGURATION PAGE

1. If the copier is powered off, power it on.

2. Wait while the E-300 and the copier perform their startup sequences.

The E-300 displays the Info screen when ready. The copier beeps 3 times when ready. Scroll down to display E-300 status.

Info

Ready

Server Name

Ready

1884 MB X.X

3. Press the Menu key to access the Functions screen.

4. Select Print Pages.

Functions Print Pages

Suspend Print

Resume Print

Run Diagnostics

Reboot Server

5. Select Conﬁguration.

6. Save the Conﬁguration page for future reference.

Select

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Installation

Connecting the E-300 to the network

The E-300 board provides connectivity to an Ethernet network, either thinnet, thicknet, or twisted pair.

Token Ring compatibility is available using the optional Token Ring kit (see the documentation included with that kit for more information).

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Printing the Conﬁguration page

Ethernet network connection

The E-300 board has two external Ethernet network connectors:

• A 10BaseT/100BaseT RJ-45 connector for attaching a Category 3 or Category 5

unshielded twisted pair (UTP) network cable (see Figure 2-8). Category 5 is required for 100BaseT.

• A 15-pin D AUI (Attachment Unit Interface) connector for attaching one of the

following:

• An Ethernet transceiver for 10Base2 (thinnet)

• A thick Ethernet cable for 10Base5 (thicknet)

Only one Ethernet connection can be made to the E-300 board at a time. Use either the AUI connector or the RJ-45 connector, never both.

FIGURE 2-8 E-300 network connectors

AUI connector for thinnet or thicknet

10BaseT/100BaseT connector for twisted pair Ethernet

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Installation

TO CONNECT A THINNET OR THICKNET CABLE TO THE E-300

A thinnet (coaxial 10Base2 Ethernet cable) connection requires an external transceiver attached directly to the AUI connector on the E-300.

A thicknet (coaxial 10Base5 Ethernet cable) connection requires an external transceiver with an AUI drop cable connected to the AUI connector on the E-300.

1. Power off the E-300 before connecting it to any network device.

2. If installed, remove the dust cover from the AUI connector.

3. With the AUI slide latch in the open position, connect the network cable to the AUI connector on the E-300. Slide the latch to lock the connector in place.

• To connect a 10Base2 thinnet cable to the E-300, an Ethernet external transceiver

must be installed on the E-300 AUI connector . The thinnet cable then connects to the BNC connector on the external transceiver.

If the transceiver has an SQE switch, make sure the switch is set to OFF.

• To connect a 10Base5 thicknet cable to the E-300, connect the AUI drop cable directly

to the AUI connector on the E-300.

4. Conﬁgure Setup options.

It is the network administrator’s responsibility to conﬁgure Setup according to the network and user environment. Default settings in Setup are adequate although they may not be optimal for the user’s environment. Refer the network administrator to the Administrator Guide for Setup information.

5. After conﬁguring Setup options, verify the network connection.

Once the network connection has been made and the E-300 has the correct Setup conﬁguration and is Ready, the E-300 should be available on the network.

If necessary, the network administrator should perform any additional network Setup, verify the network connection, verify that the E-300 appears on the list of printers, and print a few test documents from a networked computer that will use the E-300. (See the Administrator Guide for more information.)

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Printing the Conﬁguration page

TO CONNECT A TWISTED PAIR CABLE TO THE E-300

A Category 5 unshielded twisted pair (UTP) network cable must be used for 100BaseT. It connects to the RJ-45 connector on the E-300.

1. Power off the E-300 before connecting the E-300 to any network device.

2. If installed, remove the dust cover from inside the RJ-45 connector.

Grasp the jack with needlenose pliers and pull it straight out of the connector.

3. Connect the network cable to the RJ-45 connector on the E-300.

4. Conﬁgure Setup options.

5. After conﬁguring Setup options, verify the network connection.

Once the network connection has been made and the E-300 has the correct Setup conﬁguration and is Ready, the E-300 should be available on the network.

The network administrator should perform any additional network Setup, verify the network connection, verify that the E-300 appears in the list of printers, and print a few test documents from a networked computer that will use the E-300. (See the Administrator Guide for more information.)

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Installation

Connecting a PC to the parallel port

On the E-300, the parallel port connector (female 36-pin mini-Centronics) provides a high-speed interface port for connecting directly to the parallel port of a PC. The parallel cable is included in the E-300 kit.

The E-300 can be connected to the network and to a parallel port device at the same time.

FIGURE 2-9 E-300 parallel port connector

Parallel port connector

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Printing the Conﬁguration page

TO CONNECT THE E-300 TO A PC

NOTE: If the PC is for installing system software, make sure it meets the minimum

requirements speciﬁed in “E-300 system software” on page 4-26.

1. Power off the copier before connecting the E-300 to a PC.

2. Power off the PC.

3. Connect the IEEE 1284-C connector of a parallel (Centronics) cable to the 36-pin miniCentronics connector on the E-300 board.

4. If installed, remove the dust cover from the parallel connector.

5. Connect the other end of the parallel cable to the parallel port of the PC.

If there is more than one parallel port connector on the back of the PC, ask the network administrator to indicate the preferred parallel port to use for the copier.

6. Power on the PC and the copier.

7. Conﬁgure Setup options.

8. After conﬁguring Setup options, verify the parallel port connection.

Once the parallel port connection has been made and the E-300 has the correct Setup conﬁguration and is Ready, the network administrator should print a few test documents from the PC connected to the copier. See the Administrator Guide for more information.

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Page 39

Overview

Chapter 3: Using the E-300 Operation Panel

This section describes the E-300 functions on the E-300 Operation Panel. The E-300 Operation Panel is an area dedicated to E-300 functions. It is located on the top left side of the copier Operation Panel. The keys on the E-300 Operation Panel allow you to access and monitor different features of the E-300. This guide does not attempt to describe all functions of the Operation Panel, only those functions that pertain to the E-300. For information on installing the E-300 Operation Panel, see the Controller Interface Type E Installation Procedure.

Overview

Current status and Setup information are displayed on the E-300 Operation Panel. Print activity can be monitored in the display window and speciﬁc E-300 functions (such as printing a Test Page and installing or updating system software) are controlled using the keys on the E-300 Operation Panel. Three LEDs assist in providing status information.

Printing/processing LEDPrinter/Scanner LED and keyDisplay Window

Error LED

Arrow keysCancel key Enter key Menu key

Printer/ Scanner

Cancel Enter # Menu

FIGURE 3-1 E-300 Operation Panel (International and U.S. models)

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Using the E-300 Operation Panel

Keys

Once the E-300 board is installed in the copier, use the E-300 keys on the Operation Panel to perform the following functions:

Key (International)

Key (U.S.)

Enter

Cancel

Printer/ Scanner

Description

From the Info screen, display the Functions screen when idle and the run-time screen when a job is in process.

Select the currently displayed menu item and proceed to the next screen. Cancel a job from the printing or processing screen.

Scroll down the screen to display menu items or part of a text message. After the bottom of the screen is reached, the top of the screen is displayed.

Scroll up the screen to display the previous menu item or part of a text message. When the top of the screen is reached, the bottom of the screen is displayed.

Backspace the cursor to the text-entry position to the left. In a text ﬁeld, it deletes the character to the left.

Advance the cursor to the text-entry position to the right.

In the menus, return to previous level.

Not used for E-300 functions. See other service technician documentation.

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Activity indicators

Once the E-300 board is installed in the copier, the red and green activity lights on the E-300 Operation Panel turn on and stay solid or ﬂash on and off to indicate the following:

Activity indicator (International)

Activity indicator (U.S.)

Printer/ Scanner

Description

• Flashing red—An error prevents the E-300 from processing a job (see the User Guide for more information).

• Solid red (more than 30 seconds)—A communication error has occurred between the E-300 and the copier.

• Flashing green—The E-300 is processing a job or communicating with a remote computer.

• Solid green—The E-300 is using the copier to print or scan a job.

Screens

When the copier is idle, E-300 status information and functions available from the E-300 Operation Panel. You can monitor print activity, control E-300 functions (such as printing a Test Page and installing or updating system software), and access the E-300 Setup menus.

When a job is sent to the copier, the E-300 Operation Panel cycles through the RIP and Print screens, and then displays the Info screen. If an error occurs, the Alert screen is displayed with a message describing the error.

A Startup screen is also available It is made available when the system is powered on or when you reboot the system. It has options for setting up the printer, rebooting the E-300, formatting the hard disk drive, installing system software, and upgrading the ﬂash.

These screens offer the following features:

• Info status screen—The ﬁrst line of this screen displays the printer’s name on the network. Scrolling down displays the status of the E-300, the amount of disk space available on the hard disk drive, and the current system software version. Normally, if no jobs are currently being processed or printed, the Info screen displays Ready (a job may be between processing and printing). The Info screen is the default screen. Press the Menu key to display the Functions screen.

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Using the E-300 Operation Panel

Info

Ready

Server Name

Ready

1884 MB X.X

• RIP status screen—Appears when a job is being processed. Displays the name of the ﬁle, the name of the user who sent the job, the status, and the amount of the job in kilobytes that has been processed so far . To cancel the job, display Cancel J ob and pr ess the Enter key. Press the Cancel key to display the Functions screen.

RIP Cancel Job

doc.eps

Jack D.

Busy ####K

• Print status screen—Appears when a job is being printed. Displays the name of the user who sent the job, the number of copies printed so far, and the number of copies requested. To cancel the job, display Cancel Job and press the Enter key. Press the Cancel key to display the Functions screen.

Print Cancel Job

Jane D.

Copies: 1/100

• Alert screen—Displays a message if an error or other Alert condition arises. Pressing the down arrow key may be necessary to view the entire error message. If other screens are being accessed, the Alert screen is redisplayed frequently until the condition is resolved. Press the Cancel key to display the Functions screen.

Alert Warming up

• Functions screen—Gives you access to administrative functions not normally performed from a remote workstation (see “Functions screen” below for information on the available functions). Press the Cancel key to display the Info screen.

Functions Print Pages

Suspend Print

Resume Print

Run Diagnostics

Reboot Server

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Screens

Functions screen

The Functions screen allows you to perform a variety of administrative functions that do not affect print jobs of other users. Use the up and down arrow keys to scroll thr ough the menu items. Press the Enter key to select the menu item displayed. Press the Cancel key or do nothing to return to the Info screen. The following options are available from the Functions screen:

Print Pages—Enables you to print special pages from the copier:

• Test Page—Prints the Test P age resident on the E-300 har d disk drive. The T est Page conﬁrms that the E-300 is properly installed in the copier and allows you to view information about color and grayscale to troubleshoot E-300 functions. Test Page information includes but may not be limited to: Server name, Printer name, Calibration, Measurements, Target, Date & Time, CMYK Simulation, RGB Source, Rendering Style, Color Mode. For more information see the User Guide and the Administrator Guide.

Configuration—Prints the current device conﬁguration, including information

• about all current Setup settings, calibration proﬁle, and the Ethernet address of the E-300 board.

• Job Log—Prints the log of the last 55 jobs. F or more information about the job log, see the User Guide.

• Menu Map—Prints the E-300 Menu Map, useful when navigating through the different E-300 Setup screens.

• Color Charts—Prints the color reference charts, including swatches of the RGB, CMY, and Pantone colors available from the E-300.

• Font List—Prints a list of all the fonts resident on the E-300 hard disk drive.

Suspend Printing— This option interrupts the current print job so you can use the copier

to make copies. If it has not ﬁnished processing, the RIP will continue but the job will not print. You can then select Resume Printing.

Resume Printing—Resumes printing after interrupting the print job in order to make

copies.

Run Diagnostics—Select this option to access:

• Video Diagnostics— Runs diagnostics on the E-300 video interface (see “Video interface diagnostics” on page 5-10).

Reboot Server—Shuts down all printing activity properly and then restarts the E-300.

Access to E-300 Setup options are made available at this time.

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Using the E-300 Operation Panel

Startup screen

• The Startup screen is made available when you reboot the system from the Functions screen or when you power on the copier. For startup navigation, see page 2-8. The following options are available from the Startup screen.

Start Up

Ready

Run Setup

Ready

Start System

Start Up

Reboot System

Start Up

Install Software

Start Up

Format Disk

Start Up

Upgrade Flash

Flash Info

• Run Setup—allows you to access E-300 Setup options in order to conﬁgure the network and printing environment. Typically it is the network administrator’s responsibility to conﬁgure Setup according to the network and user environment. Setup is required the ﬁrst time the copier is powered on after new E-300 system software is installed. You must enter and save changes to Server, Network, and Printer Setup after installing system software.

Setup options include: Server, Network, Printer, PS Setup, Color Setup, Job Log Setup, Calibration, Change Password, and Clear Server. See the Administrator Guide for detailed information on Setup.

NOTE: Make sure the network administrator is available to customize Setup options

according to the network and user environment.

• Start System—Exits the Start Up screen and displays the Info screen.

• Reboot System—Shuts down all E-300 activity in the correct manner and restarts the E-300. Press the Enter key to reboot the E-300. Once the server reboots you can access Setup options.

• Install Software—Allows you to install E-300 system software from the CD to the hard disk drive installed on the E-300.

• Format Disk—Allows you to format the hard disk drive installed on the E-300 so you can install system software. You need to do a standard format of the HDD before installing system software. Options include Standard, Full, and Full & Verify.

• Upgrade Flash—If a Boot ROM ﬁle is pro vided, allo ws you to upgrade the boot ROM installed on the E-300.

Flash Info—Provides version information about the Boot ROM installed on the E-300.

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Overview

Chapter 4: Service Procedures

Generally, the E-300 does not require regular maintenance. Use the procedures in this chapter to inspect, remove, reseat, or replace major hardware components and also to install system software.

Overview

This chapter includes information on the following:

• Cable connections (page 4-6)

• E-300 board (page 4-9)

• E-300 board components

• Video interface board (page 4-13)

• DIMMs (page 4-16)

• Battery (page 4-18)

• CPU fan (page 4-19)

• Exhaust fan (page 4-20)

• Hard disk drive (page 4-21)

• System software (page 4-26)

For information on how to remove and replace the I/F unit that encloses the E-300, see the Controller Interface Type E Installation Procedure.

See Figure 4-1 on page 4-2 for an overview of E-300 board components. Replacement parts are available from your authorized service representative.

When performing the procedures described in this chapter , see “P recautions ” on page xiii and “Tools you will need” on page xiv.

The E-300 system software is installed on the hard disk drive at the factory. You will need to re-install system software if you:

• Replace the hard disk drive

• Replace the motherboard

• Upgrade to a more recent version of the system software

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Page 46

Service Procedures

Key

1. Pan cover

2. Video interface board

3. Video interface board bracket

4. CPU fan

5. DIMMs

6. Power cable

7. Battery

8. E-300 board

9. HDD EIDE cable

10. HDD

11. Exhaust Fan

12. Pan

4-2

FIGURE 4-1 Exploded view of E-300

Page 47

Accessing the E-300

Always use the following procedures when accessing the E-300. Make sure you attach an ESD grounding wrist strap and follow standard ESD (electrostatic discharge) precautions before following this procedure.

TO SHUT DOWN THE COPIER

1. Make sure that the E-300 Operation Panel is idle.

When Printing or Ripping appears on the E-300 Operation P anel, the E-300 is currently processing. Ready appears in the Info screen when the E-300 has ﬁnished processing and is idle.

Info

Ready

Server Name

Ready

1884 MB X.X

2. Power off the copier using the power switch on the side of the copier.

3. Unplug the power cable from the wall outlet.

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Service Procedures

TO ACCESS THE E-300

1. Shut down the copier (see page 4-3).

2. Remove three of the screws that secure the I/F unit cover to the back of the copier.

I/F unit

I/F unit cover

E-300 handle

IGURE 4-2 Accessing the E-300

3. While supporting the I/F unit cover, remove the fourth screw and remove the cover.

Set the I/F unit cover and screws aside so you can replace them later.

4. Remove the four screws that secure the I/F unit to the E-300.

Set the screws aside so you can replace them later.

5. Use the handle to pull out the E-300 from the I/F unit.

Set the E-300 on a stable static-free surface.

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Pan cover

Screw

Accessing the E-300

6. Remove the six screws that secure the pan cover. Lift off the pan cover and set it aside.

IGURE 4-3 Removing the pan cover

The E-300 components are now accessible.

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Service Procedures

Checking E-300 internal connections

The most common causes of hardware problems are faulty and loose connections.Before you conclude that any board or component has failed, remove, inspect, and reseat all appropriate connections, and then verify that the problem still occurs.

TO CHECK BOARD AND CABLE CONNECTIONS

1. Before you touch any parts inside the E-300, attach a grounding wrist strap. Touching the pan also discharges static electricity.

2. Place the E-300 so the internal components of the E-300 are facing up.

3. Make sure the DIMMs are properly installed (see “To replace a DIMM” on page 4-17 for the proper procedure).

4. Make sure the battery is properly installed (see “To replace the battery” on page 4-18).

5. Make sure the video interface board is properly installed (see “To replace the video interface board” on page 4-15).

6. Inspect the copier interface connector on the video interface board.

If any pins are pushed in or bent, gently ﬁx them with a pair of small needlenose pliers.

7. Inspect the HDD EIDE cable to make sure it is intact.

Faulty ribbon cables are easily overlooked. Check the contact point between the cable and the connector to ensure that they have not separated. If a ribbon cable is suspect, substitute it with a tested cable.

8. Check the fan cables of the exhaust fan and the CPU fan.

Make sure the cables are intact. Also, check airﬂow direction. When the fans ar e installed properly:

• An arrow on the exhaust fan points away from the E-300

• An arrow on the CPU fan points to the CPU

9. Make sure the power cable is intact and pr operly connected to the E-300 board, the HDD, and the video interface board.

The cable has 3 connectors. The 4-wire end connector plugs into the HDD. The 6-wire end connector plugs into the E-300 board. The middle connector plugs into the video interface board. See Figure 4-4 on page 4-7.

10. Make sure board jumpers have the correct jumper conﬁguration.

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Checking E-300 internal connections

One jumper is installed on 2-pin jumper area J25. It allows the ﬂash boot ROM to be upgraded in the ﬁeld. The other 2-pin jumper areas J14, J15, J21, and J23 have no jumpers installed and are for factory use only. Each is located near a mounting hole. See page 4-9.

Power cable— middle connector

Copier interface connector

HDD EIDE cable

Power cable

4-wire segment

CPU fan cable

Exhaust fan cable

Cable key From To

1. HDD EIDE cable

2. Power cable—4-wire segment

3. CPU fan cable

4. Exhaust fan cable

5. Power cable—middle connector

NOTE: J18 and J28 on the E-300 board are interchangeable.

3 4

EIDE connector on HDD EIDE connector on E-300 board (J3) Power connector on HDD Power connector on video interface board (J8) CPU fan Fan connector on the E-300 board (J28) Exhaust fan Fan connector on the E-300 board (J18) Power connector on video interface board (J8)

Video interface connector

Video interface board

Power connector on the E-300 boar d (J16) and Power connector on HDD

FIGURE 4-4 E-300 cable connections

4-7

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Service Procedures

Replacing parts of the E-300

The E-300 board has a 200MHz R5000 CPU. The E-300 board provides the Ethernet networking interface, controls hard disk drive functions, and handles the communication between the E-300 and external devices. With its video interface board it controls the video image data transferred to and from the copier. In the standard conﬁguration, two DIMM sockets hold 160MB of memory (see Figure 4-8 on page 4-16 and also “DIMMs” on page 4-16).

When replacing any of its components, make sure to protect the E-300 board from excessive bending and ﬂexing. When possible, remove the E-300 boar d from the pan and remove the standoffs from the board’s corners and lay the E-300 board ﬂat before servicing.

Following are instructions for accessing, removing, and replacing the following parts of the E-300:

• E-300 board

• E-300 board components including

• Video interface board

• DIMMs

• Battery

• CPU fan

• Exhaust fan attached to the pan

• HDD

Make sure you attach an ESD grounding wrist strap and follow standard ESD (electrostatic discharge) precautions before following this procedure.

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Replacing parts of the E-300

E-300 board

The E-300 board is installed in the pan on four standoffs. This section includes instructions for replacing the E-300 board and E-300 board components.

5 6321 4 7

19 20

Key

1. Not used (J7) 12. Exhaust fan cable connector (J18)

2. 10/100BaseT Ethernet port (J6) 13. CPU fan cable connector (J28)

3. 10Base2/10Base5 Ethernet port (J11) 14. Battery (BT1)

4. Not used (J12) 15. HDD EIDE cable connector (J3)

5. Parallel port (J2) 16. Not used (J4)

6. Not used (U1) 17. CPU, heatsink, and CPU fan (U15)

7. SCSI port (J27) 18. Power cable connector (J16)

8. DIMM sockets (J26, J17, J9, J10) 19. Not used (J13)

9. Video interface connector (J24) 20. Not used (J19)

10. J25 (2 pins) Jumper in allows Flash upgrade

11. Option board connector (J1) MH Mounting holes (4)

FIGURE 4-5 E-300 board layout

4-9

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Service Procedures

TO REMOVE THE E-300 BOARD

1. Print the Conﬁguration page from the Functions menu.

If you are replacing the E-300 board, you will need to reinstall system software after the new E-300 board is installed. Setup settings are reset to the default conﬁguration when you reinstall system software. The Conﬁguration page gives you current Setup information.

2. Print the Font List from the Functions menu.

The Font List details what fonts are installed on the E-300 HDD. Along with the fonts that are provided on the System Software CD, the customer may have installed additional fonts that will be deleted when you reinstall system software.

3. Shut down the copier and access the E-300 as described on page 4-3.

4. If an option board is installed in E-300 board connector J1, remove it.

5. Remove the video interface board fr om E-300 boar d connector J24 (see “Video interf ace board” on page 4-13).

6. Remove the exhaust fan cable from E-300 board connector J18 (see “Exhaust fan” on page 4-20).

7. Remove the HDD EIDE cable from E-300 board connector J3.

Using a ribbon cable connector extractor is recommended.

8. Remove and set aside the screws (and washers, if present), stando ff s, and A UI latch that attach the external connectors to the pan (see Figure 4-6).

SCSI port screws

Parallel port screws

25-pin D (not used) standoffs

AUI port screws and latch

9-pin D (not used) standoffs

4-10

IGURE 4-6 External connector hardware on E-300 pan

Page 55

Replacing parts of the E-300

Make sure to keep each set of screws together. Use a 3/16" hex nut driver to remov e the standoffs on the 9-pin D connector and the 25-

pin D connector. Use a #1 Phillips screwdriver for the SCSI connector and the parallel connector. Use a small ﬂat-blade screwdriver to remove the screws from the AUI slide latch. Note

the orientation of the AUI latch so you can reinstall it correctly later.

9. Remove and set aside the four screws that secure the E-300 board to the standoffs.

10. Remove the power cable from E-300 board connector J16.

Lift the E-300 board off the standoffs and carefully tilt it out of the pan to access the power cable.

11. Completely remove the E-300 board from the E-300 pan. Place the board on a stable antistatic work surface or into an antistatic bag.

Make sure the connectors clear the pan as you remove the board.

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Service Procedures

TO REPLACE THE E-300 BOARD

NOTE: To make sure the copier interface connector (on the video interface board) is

properly aligned, make sure not to tighten screws until all components are in place.

1. Connect the power cable to E-300 board connector J16.

Carefully tilt the E-300 board into the pan to access the power cable.

2. Place the E-300 board inside the pan so that the external connectors ﬁt into the pan cutouts.

3. Align the E-300 board with the pan standoffs and then replace the f our mounting screws into the pan standoffs.

4. Insert the screws (and washers, if present), standoffs, and AUI latch that attach the external connectors to the pan (see Figure 4-6 on page 4-10).

Use a 3/16" hex nut driver to install the standoffs on the 9-pin D connector and the 25pin D connector. Use a #1 Phillips screwdriver for the SCSI connector and the parallel connector.

For the AUI latch, use a small ﬂat-blade screwdriv er to install the screws. Orient the AUI latch according to Figure 4-6 on page 4-10. Install one screw almost completely , place the latch over the connector, then install the second screw.

5. Connect the HDD EIDE cable to E-300 board connector J3.

6. Connect the exhaust fan cable to E-300 board connector J18.

7. Install the video interface board in E-300 board connector J24 (see “Video interface board” on page 4-13).

8. Install any option board removed from E-300 board connector J1.

9. Reassemble the copier and verify functionality as described in “Restoring E-300 functionality after service” on page 4-24.

10. If you replaced the E-300 board with a new one, install system software (see page 4-26). If a startup error occurs when you power on the copier, check E-300 connections. If a startup error still occurs, call your authorized service/support center.

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Replacing parts of the E-300

Video interface board

The video interface board provides the interface between the E-300 and the copier. It connects to video interface connector J24 on the E-300 board and to the connector in the I/F unit (see Figure 4-7 and Figure 2-3 on page 2-5).

J4 connects to E-300

board

Power connector J8 connects to power cable

Bracket mounting holeBracket mounting hole

Copier interface connector J6 connects to I/F unit

FIGURE 4-7 Video interface board layout

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Service Procedures

TO REMOVE THE VIDEO INTERFACE BOARD

1. Shut down the copier and access the E-300 as described on page 4-3.

2. Remove the power cable from video interface board connector J8.

3. Remove and set aside the two screws that attach the video interface board br acket to the pan.

4. Gently remove the video interface board (with attached bracket) from E-300 board connector J24 and lift it out of the pan.

Grasp the board at the sides. Gently pull the board straight out of the connector.

5. Place the board in an anti-static bag.

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Replacing parts of the E-300

TO REPLACE THE VIDEO INTERFACE BOARD

NOTE: To make sure the copier interface connector is properly aligned, make sure not to

tighten screws until all components of the E-300 are in place.

1. Remove the board with bracket attached from the anti-static bag.

2. On the E-300 board, make sure that the power cable 6-wire segment is ﬂat.

Make sure the cable wires are uncrossed in order to prevent excessive tension on the underside of the video interface board. Tension on the video interface board could cause misalignment of the copier interface connector.

3. Insert the video interface board into E-300 board connector J24.

Grasp the board at the sides. Gently push the board straight into the connector. Check the visible portion of the gold ﬁngers of the connector on the video interface board to determine if the connection is aligned properly and secure.

4. Make sure that the bracket is ﬂat against the inside of the pan and the two screw holes by the bracket cutout are aligned with the scr e w holes in the pan. Install the two screws you removed earlier.

5. Connect the power cable to video interface board connector J8.

To avoid bending and ﬂexing the video interface board, ﬁrmly seat the cable connector by pressing from the bottom of the board as you press the cable connector into J8.

6. Reassemble the copier and restore functionality as described on page 4-24.

When you reassemble the E-300, you will tighten all screws completely.

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Service Procedures

DIMMs

Each DIMM (dual in-line memory module) is held in place by levers at each end of its socket on the E-300 board. Standard shipping conﬁguration for the E-300 is 160MB in two DIMM sockets (see Figure 4-8).

J26 (32MB)

J17 (128MB)

J10 (empty) J9 (empty)

FIGURE 4-8 DIMMs installed on the E-300 board NOTE: Approved DIMMs are available from your authorized service representative.

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Replacing parts of the E-300

TO REPLACE A DIMM

1. To release a DIMM, push outward on the lever on each side of the DIMM.

See the following ﬁgure.

DIMM

Lever

Socket notches

FIGURE 4-9 Releasing a DIMM

2. Slide the DIMM out of the socket.

DIMMs of different memory capacity look alike so take note where you place loose DIMMs.

3. To install a DIMM, slide it into the socket until the levers snap into place.

The DIMM ﬁts the socket only one way. The two notches on the bottom of the DIMM should line up with the notches in the socket.

To avoid bending and ﬂexing the E-300 board, ﬁrmly seat the DIMM by pressing from the bottom of the E-300 board as you press the DIMM into its socket.

Make sure that the levers close securely around the ends of the DIMM and that the DIMM is fully seated in its socket.

4. Reassemble the copier and verify functionality as described in “Restoring E-300 functionality after service” on page 4-24 or other documentation.

Lever

5. Print a Conﬁguration page to verify the amount of memory.

If less than 160MB, you may have inadvertently replaced a larger capacity DIMM with a smaller capacity DIMM.

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Service Procedures

Battery

The battery on the E-300 board is located at BT1. To replace it, use a 3V manganese dioxide lithium coin cell battery (Panasonic CR2032 or equivalent).

TO REPLACE THE BATTERY

1. Locate the battery on the E-300 board (see Figure 4-5 on page 4-9).

2. Carefully lift up the clip that holds the battery.

Use caution when lifting up the clip; excessive force could cause the clip to lose its tension.

Clip

FIGURE 4-10 E-300 battery

3. Pull the battery out of its socket and release the clip.

4. To insert a new battery, slide the battery into the socket under the clip with the positive (+) side facing up.

Make sure the clip holds the battery securely in the socket.

5. Reassemble the copier and verify functionality as described in “Restoring E-300 functionality after service” on page 4-24 or other documentation.

OTE: When you power on, let the Start-up diagnostics complete, then power off and

power on again to initialize the realtime clock. The date and time of day are lost when the old battery is removed. See the Administrator

Guide for instructions on entering Server Setup to program the system date and time.

Socket Battery

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Replacing parts of the E-300

CPU fan

The 12V CPU fan is mounted on the CPU heat sink. Two arrows on the side of the fan indicate fan rotation and airﬂow direction. One arrow should point to the CPU. The CPU fan cable attaches to the E-300 board at connector J28.

TO REMOVE THE CPU FAN

1. Shut down the copier and access the E-300 as described on page 4-3.

2. Unplug the CPU fan cable from E-300 board connector J28.

3. Using a Phillips screwdriver, remove the two screws that fasten the CPU fan to the CPU heatsink. Remove the fan and set aside the screws so that you can replace them later.

Do not apply excessive pressure to the board when removing the screws.

TO REPLACE THE CPU FAN

1. Place the CPU fan on top of the CPU heatsink so that one arrow on the fan is pointing down to the heatsink.

2. Attach the CPU fan to the CPU heatsink with two screws.

Do not to apply excessive pressure to the board when replacing the screws.

3. Connect the CPU fan cable to E-300 board connector J28.

4. Reassemble the copier and verify functionality as described in “Restoring E-300 functionality after service”.

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Service Procedures

Exhaust fan

The exhaust fan is mounted on the side of the E-300 pan and pulls warm air out of the E-300. Two arrows on the side of the fan indicate fan rotation and airﬂow dir ection. One arrow should point away from the E-300 board. The exhaust fan cable connects to E-300 board connector J18.

TO REMOVE THE EXHAUST FAN

1. Shut down the copier and access the E-300 as described on page 4-3.

2. Remove the exhaust fan cable from E-300 board connector J18.

3. Remove the fan cable from the pan cutout.

Carefully cut any tie-wraps that join the fan cable to the power cable and to the standoff for the E-300 board. Avoid cutting either cable.

4. Remove the four screws that secure the exhaust fan to the side of the E-300 pan.

Set aside the screws and fan.

TO REPLACE THE EXHAUST FAN

1. Align the exhaust fan with the four holes in the side of the pan.

Make sure that a direction arrow imprinted on the side of the fan is pointing away from the E-300.

2. Insert the fan cable through the pan cutout.

3. Align the fan and replace the four screws through the fan into the side of the pan.

4. Replace the exhaust fan cable on E-300 board connector J18.

5. Drape the cable low and fully inside the pan to prevent the cable from being cut by the pan cover when you reassemble the E-300.

Tie-wraps can be used to join the fan cable to the power cable and to the lo wer part of the standoff for the E-300 board.

6. Reassemble the copier and verify functionality as described in “Restoring E-300 functionality after service” on page 4-24.

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Replacing parts of the E-300

Hard disk drive

The factory-installed hard disk drive (HDD) is formatted and loaded with all E-300 software, including operating software, system software, network drivers, and printer fonts. Because the HDD is used to store spooled print jobs, available disk space is displayed on the Info screen.

If you are replacing the HDD, you will need:

• The appropriate System Software CD and documentation

• The latest version of user software (for networked computers that will be printing to

the E-300)

Proper handling

Handle the HDD with care:

• Use proper ESD practices when grounding yourself and the E-300.

• Keep magnets and magnetic-sensitive objects away from the HDD.

• Loosening the screws on the top of the HDD voids the warranty.

• Never drop, jar, or bump the HDD.

• Handle the HDD by its sides and avoid touching the printed circuit board.

• Allow the HDD to reach room temperature before installation.

Before you decide that the HDD needs to be replaced, make sure that all cables are connected properly.

If the HDD needs to be replaced, you’ll need to install the system software on the new HDD. Replacement drives are shipped without E-300 system software installed.

Make sure you attach an ESD grounding wrist strap and follow standard ESD (electrostatic discharge) precautions before handling E-300 components.

TO REMOVE THE HDD

1. Shut down the copier and access the E-300 as described on page 4-3.

2. Remove the video interface board (see “To remove the video interface board” on page 4-14).

3. Remove the E-300 board from the pan (see “To remove the E-300 board” on page 4-10).

4. With the pan on it side, remov e the f our screws on the bottom of the pan that secure the HDD (see Figure 4-11).

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Page 66

Power cable

HDD

Pan

Service Procedures

Hold the HDD with one hand while you remove the screws.

HDD EIDE cable

FIGURE 4-11 Replacing the HDD

5. Remove the power cable from the HDD.

6. Remove the HDD EIDE cable from the HDD.

7. Remove the HDD from the pan and place it in an antistatic bag.

Do not touch the drive with magnetic objects, such as magnetic screwdrivers. Do not place items near the hard disk drive that are sensitive to magnets, such as credit cards and employee ID cards. See “Proper handling”.

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Replacing parts of the E-300

TO REPLACE THE HARD DISK DRIVE

Make sure you attach an ESD grounding wrist strap and follow standard ESD (electrostatic discharge) precautions before handling E-300 components.

1. Connect the power cable to the HDD.

2. Connect the HDD EIDE cable to the HDD.

3. With the pan on its side, align the four holes in the bottom of the HDD with the holes in the bottom of the pan and replace the four screws you removed earlier (see Figure 4-11 on page 4-22).

4. Replace the E-300 board (see “To replace the E-300 board” on page 4-12).

5. Replace the video interface board (see “To replace the video interface board” on page 4-15).

6. Reassemble the copier and verify functionality as described in “Restoring E-300 functionality after service” on page 4-24 or other documentation.

7. If you replaced the HDD with a new drive, install system software (see page 4-26). If a startup error occurs when you pow er on the copier, check E-300 connections. If a startup error still occurs, call your authorized service/support center.

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Service Procedures

Restoring E-300 functionality after service

TO RESTORE FUNCTIONALITY

1. Reinstall any boards, cables, connectors, and other parts of the E-300 that you loosened during inspection or service.

2. Tighten the screws you loosened during inspection or service.

Make sure all components are in proper alignment as you tighten the screws.

3. Replace the pan cover on the pan, ﬁtting the sides of the pan cover into the tabs.

Make sure all cables are low and fully inside the pan before you replace the pan cover.

Pan cover

Screw

FIGURE 4-12 Replacing the pan cover

4. Install the six screws you removed earlier.

5. Install the E-300 in the I/F unit and reassemble the copier (see “Installing the E-300 in the copier” on page 2-4).

6. Connect any external cables that you removed during inspection or service.

7. Before you leave the customer site, verify E-300 operation (see Figure 4-13 on page 4-25).

Tabs

4-24

Page 69

Restoring E-300 functionality after service

Power up and print a Test Page. See page 2-10.

Connect the E-300 to the network and/or parallel port. See page 2-12 and page 2-16.

Check the Setup options. See the Administrator Guide.

IGURE 4-13 E-300 connection veriﬁcation steps

4-25

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Service Procedures

E-300 system software

The E-300 System Software CD includes the system software and fonts. Use the System Software CD when:

• You replace the E-300 HDD

• You replace the E-300 board

• You upgrade to a more recent version of the system software

The latest user software must be installed onto all computers that print to the E-300. Using incompatible versions of the system and user software may result in system problems.

System software can be installed one of two ways:

• From a CD-ROM drive connected to the SCSI interface port (see page 4-28)

• From a prepared PC connected to the parallel port (see page 4-26)

SCSI port

Parallel port

FIGURE 4-14 SCSI and parallel ports

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Page 71

E-300 system software

System software installation reminders

Keep in mind the following when installing system software:

• Job Log—Formatting the HDD to install system software deletes the list of jobs in the

Job Log and any jobs in the queues. The network administrator can use Fiery Spooler to save a current list of jobs (not the actual jobs) from the Job Log.

• Fonts—Formatting the HDD to install system software deletes all fonts installed on

the E-300 HDD. Resident fonts are restored during system software installation. If any additional fonts were downloaded to the E-300, the network administrator can reinstall the fonts using Fiery Downloader.

To determine which additional fonts were downloaded to the E-300, print the font list before you format the HDD and again after you complete the system software installation. Any fonts not listed after installation will need to be reinstalled. See the User Guide for more information.

• Language—Screens for installing system software are always displayed in English even

if the E-300 is conﬁgured for another language.

• Compatibility—The latest user software should be installed onto all computers that

print to the E-300. Using incompatible versions of the system and user software may result in system problems.

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Service Procedures

Installing system software using the SCSI interface port

To install system software using the SCSI port on the E-300, you need:

• An external CD-ROM drive, properly terminated, with SCSI ID set to a number other

than 0 (zero) or 7

• A SCSI cable to connect the CD-ROM drive to the E-300

TO PREPARE FOR INSTALLATION USING THE SCSI INTERFACE PORT

1. Print the Conﬁguration page from the Functions menu (if possible) to record the customer’s Setup Conﬁguration.

Setup settings are reset to the default conﬁguration when system software is installed.

2. Print the Font List from the Functions menu.

3. Connect the SCSI cable to the CD-ROM drive.

4. With the copier powered off, connect the other end of the SCSI cable to the SCSI interface port on the back of the E-300.

5. Power on the CD-ROM driv e , push the eject b utton, and insert the E-300 System So ftw are CD.

6. Make sure the CD-ROM drive is free of activity, power on the copier, and let the E-300 complete its Start-up diagnostics. As soon as you see the message, “To update /setup, press any key,” press any key on the E-300 Operation Panel.

OTE: If you do not press a key within a few seconds, the E-300 continues the start-up

process. If this occurs, reboot the E-300 and try again.

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E-300 system software

7. At the Start Up screen, display Format Disk and press the Enter key.

Start Up Run Setup

Start System

Reboot System

Install Software

Format Disk

Upgrade Flash

Flash Info

8. At the Format Disk screen, display Internal Drive and press the Enter key to select the HDD inside the E-300.

9. At the Format Drive? screen, use the up or do wn arr o w k e y on the E-300 Oper ation Panel to display Yes and press the Enter key to conﬁrm the format of the internal HDD.

10. At the Select Level screen, display Standard and press the Enter key.

Wait while status messages appear then press Enter at the message “Format OK” to display the Start Up screen.

Select

NOTE: The format options Full and Full & Verify are normally not required. If you

suspect a problem with the HDD, you can select the Full format method to correct any bad sectors on the disk (30 to 60 minutes). If problems persist, you can select the Full & Verify format as a diagnostic (60 minutes or longer).

TO INSTALL SYSTEM SOFTWARE USING THE SCSI INTERFACE PORT

1. At the Start Up screen, select Install Software.

Make sure the CD-ROM drive is free of activity before you install the software.

Start Up Run Setup

Start System

Reboot System

Install Software

Format Disk

Upgrade Flash

Flash Info

2. To conﬁrm software installation, use the up or down arrow key on the E-300 Operation Panel to display Yes and then press Enter.

3. Select From drive to install system software using the SCSI interface port.

Do not select From Parallel Port (see “Installing system software using the parallel port” on page 4-31 for directions on using the parallel port to install system software).

Wait while the E-300 Operation Panel displays status messages then press Enter at the message “Software Install. Completed” to display the S tart U p screen. If an err or message states that the installation has failed, see “Troubleshooting Procedures”.

Select

4. At the Start Up screen, press Enter to display the message, “Must reboot after installation.”

Press the Enter key and wait as the E-300 reboots.

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Service Procedures

OTE: Do not press any keys on the E-300 Operation Panel when the message appears:

“To update/setup, press any key.”

5. If the E-300 screen message appears, “New Rom... Upgrade”, press the Enter key on the E-300 Operation Panel and then wait.

Wait during the E-300 screen message “Updating...Do NOT turn off.” Do not turn off the copier during this message. Otherwise, the E-300 will be damaged.

6. At the Select Language screen, display the language of your choice, press the Enter key, then wait for the Setup screen to be displayed.

Use the up or down arrow key to cycle through the languages available. If you select a different language, the prompt to reboot appears in the language you

selected. Press the Enter key to reboot then wait for the Setup screen to be displayed.

7. In Setup, reenter the customer’s settings from the Conﬁguration page that you printed earlier.

Enter settings for Server, Network, and Printer Setup in that order. The E-300 reboots after you save changes and exit Setup. Ignore the settings not included on the Conﬁguration page if it is more appropriate for the network administrator to set them. See the Administrator Guide for more information.

8. After the E-300 reaches the Info screen and the CD-ROM drive is free of activity, press the eject button and remove the System Software CD.

9. Power off the E-300 and the CD-ROM drive and remove the SCSI cable from the back of the E-300 and the CD-ROM drive.

If the CD-ROM drive was connected to the E-300 before you installed system software, do not disconnect it.

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E-300 system software

Installing system software using the parallel port

To install system software using the parallel port on the E-300, you need:

• A PC with Windows 95/98

• A CD-ROM drive built in or attached

• At least 200MB of disk space free

• Support for ECP mode on the parallel port

• IEEE 1284 bi-directional parallel cable (short length) Use the cable provided in the E-300 kit.

The PC will need to be conﬁgured so the parallel port mode in the BIOS is set to ECP. When you access the PC BIOS to set the parallel port mode to ECP, you may discover that ECP is the default mode, or you may discover that ECP mode is not supported at all. If ECP is not supported, you can either install an add-in board (not provided), use a different PC, or opt for a much slower installation using Compatibility Mode.

In addition to accessing the BIOS, setting up the PC also requires certain port and printer settings in Windows. Before you begin installing system software, follow the procedure for setting up the PC.

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Service Procedures

TO SET UP THE PC

1. Access the PC BIOS and make sure that Parallel Port Mode is set to ECP.

Power on the PC and immediately press the key indicated on your monitor for entering the BIOS (or a likely key if it is not indicated). Pressing a likely key repeatedly (ESC, DEL, F1, or a combination) may interrupt the starting of Windows and access the BIOS or give you directions for accessing the BIOS.

Once in the BIOS, you may have to scroll through several screens to reach the settings for the parallel port. After setting the Parallel Port Mode to ECP, save your changes and exit the BIOS.

2. Install the PostScript printer driver for the E-300 from the User CD in the Windows subdirectory.

This driver supports throughput over an ECP parallel port and allows you to conﬁgure all port and spool settings required for a successful installation. You may skip this step if a comparable printer driver is already installed on the PC. See Getting S tarted for directions on installing printer drivers.

3. In Windows, click the Start button, point to Settings, and click Printers.

4. Click the icon for the printer and choose Properties from the File menu.

5. Click the Details tab and make sure the box “Print to the following port:” reads exactly as follows: LPT 1: (ECP Printer Port).

If this box reads LPT 1: (Printer Port) instead of LPT 1: (ECP Printer Port), the LPT1 port setting in the BIOS for ECP mode has not been conﬁgured. Reboot the PC to reenter the BIOS and set the parallel Port Mode to ECP. Compatibility mode will work but the installation will take much longer.

6. Click Spool Settings and select “Spool print jobs so program ﬁnishes printing faster,” “Start printing after ﬁrst page is spooled,” and “Disable bi-directional support for this printer”. Then click OK.

“Start printing after ﬁrst page is spooled” assures no disruption from a parallel port timeout.

Disabling Windows support for the bi-directional parallel port helps the system software installation to succeed. Using the PostScript printer driver included in the Windows subdirectory of the E-300 User CD ensures that this option is not grayed out.

7. Click Port Settings and ensure that “Spool MS-DOS print jobs” and “Check port state before printing” are checked. Click OK.

8. Click Apply, then OK to activate the settings and exit from the Printer Properties screen.

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The PC is properly conﬁgured. Now prepare for the installation.

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E-300 system software

TO PREPARE FOR INSTALLATION USING THE PARALLEL PORT

1. Print the Conﬁguration page from the Functions menu (if possible) to record the customer’s current conﬁguration.

Setup settings are reset to the default conﬁguration when system software is installed.

2. Print the Font List from the Functions menu.

The Font List details what fonts are resident on the E-300 HDD. Along with the fonts that are provided on the System Software CD, the customer may have installed additional fonts that will be deleted when the HDD is formatted.

3. Power off the E-300 and the PC before attaching the cable.

4. Connect an IEEE 1284 cable to the LPT1 port on your PC (generally, a 25-pin D-type connector) and to the parallel port connector on the E-300.

5. Power on the copier, and let the E-300 complete its Start-up diagnostics . A s soon as y ou see the message, “To update /setup, press any key,” press any key on the E-300 Operation Panel.

OTE: If you do not press a key within a few seconds, the E-300 continues the start-up

process. If this occurs, reboot the E-300 and try again.

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Service Procedures

6. At the Start Up screen, display Format Disk and press the Enter key.

Start Up Run Setup

Start System

Reboot System

Install Software

Format Disk

Upgrade Flash

Flash Info

7. At the Format Disk screen, display Internal Drive and press the Enter key to select the HDD inside the E-300.

8. At the Format Drive? screen, use the up or do wn arr o w k e y on the E-300 Oper ation Panel to display Yes and press the Enter key to conﬁrm the format of the internal HDD.

9. At the Select Level screen, display Standard and press the Enter key.

Wait while status messages appear then press Enter at the message “Format OK” to display the Start Up screen.

Select

NOTE: The format options Full and Full & Verify are normally not required. If you

Now you are ready to do the software installation procedure.

TO INSTALL SYSTEM SOFTWARE USING THE PARALLEL PORT

1. Power on the PC and then insert the System Software CD into the CD-ROM drive.

2. In Windows, open the My Computer folder and the CD-ROM directory, and then ﬁnd the MS-DOS batch ﬁle for system software installation:

3. At the Start Up screen on the E-300 Operation Panel, display Install Software and press the Enter key. To conﬁrm software installation, display Yes and press the Enter key.

4. At the Install Software screen, scroll down to display From parallel port and press the Enter key.

Install Software From parallel port

5. At the message “Please copy ﬁle to parallel port” for system software installation:

Wait while the E-300 indicates it is receiving the ﬁle, clearing the port, and unpacking the ﬁle. A message is displayed on the E-300 Operation Panel and in the DOS-type window on the PC when the system software installation is ﬁnished.

Press the Enter key

loadx2e.bat

double-click the PC MS-DOS batch ﬁle

4-34

6. Press the Enter key at the following screens:

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E-300 system software

Software Install. Completed

Start Up Run Setup

Must reboot after Installation

7. If the E-300 screen message appears, “New Rom... Upgrade”, press the Enter key on the E-300 Operation Panel and then wait.

Wait during the E-300 screen message “Updating...Do NOT turn off.” Do not turn off the copier during this message. Otherwise, the E-300 will be damaged.

8. At the Select Language screen, display the language of your choice, press the Enter key, then wait for the Setup screen to be displayed.

Use the up or down arrow key to cycle through the languages available. If you select a different language, the prompt to reboot appears in the language you

selected. Press the Enter key to reboot then wait for the Setup screen to be displayed.

Press the Enter key

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Service Procedures

9. In Setup, reenter the customer’s settings from the Conﬁguration page that you printed earlier.

Setup

Exit

Setup

Server Setup

Setup

Network Setup

Printer Setup

Enter settings for Server, Network, and Printer Setup in that order. Ignore the settings not included on the Conﬁguration page if it is more appropriate for the network administrator to set them. The E-300 reboots after you save changes and exit Setup. See the Administrator Guide for more information.

10. After the E-300 reaches the Info screen, close the DOS-type window on the PC and remove the System Software CD from the CD-ROM drive.

Scroll down to display E-300 status.

Info

Ready

Server Name

Ready

1884 MB X.X

The DOS-type window on the PC displays a message that one ﬁle was copied.

11. Power off the E-300 and the PC before removing the parallel cable.

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E-300 system software

Upgrading the Flash

Perform a Flash upgrade only if y ou have been informed that a F lash upgrade is necessary and you have received a Flash upgrade ﬁle.

The following procedures describe how to check the Flash version and ho w to upgrade if required.

TO CHECK THE FLASH VERSION

1. Power on the copier, and let the E-300 complete its Start-up diagnostics . A s soon as y ou see the message, “To update /setup, press any key,” press any key on the E-300 Operation Panel.

OTE: If you do not press a key within a few seconds, the E-300 continues the start-up

process. If this occurs, reboot the E-300 and try again.

2. At the Start Up screen, select Flash Info.

Start Up Run Setup

Start System

Reboot System

Install Software

Format Disk

Upgrade Flash

Flash Info

3. At the next screen, display Boot Block and then press the Enter key.

4. Verify the version of the Boot Block. If the version displayed is earlier than the version of the Flash upgrade ﬁle provided, y ou will need to perform the pr ocedure “To install the Flash upgrade” on page 4-38.

5. Repeat this procedure for the Main Block so that you verify both the Boot Block and the Main Block.

Before performing the procedure “To install the Flash upgrade”:

• Obtain a PC that meets the requirements described on page 4-31.

• Conﬁgure the PC for installing a ﬁle over the parallel port as described on page 4-32.

• Attach the PC to the parallel port of the E-300 as described on and page 4-33.

NOTE: If the Setup conﬁguration has been changed from the default or additional fonts

have been installed, print the Conﬁguration page and the Font List from the Functions menu before beginning the following procedure. After performing the Flash upgrade use these pages to reconﬁgure the system if necessary.

Select

This procedure assumes that you have the Flash upgrade ﬁle available for installation.

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Service Procedures

TO INSTALL THE FLASH UPGRADE

1. After connecting the PC to the E-300 parallel port, power on the copier and the PC.

2. If the Flash upgrade ﬁle is on CD or ﬂoppy disk, insert the media into the PC. In the Windows Start menu, point to Programs, click MS-DOS Prompt, and then change to the directory with the Flash upgrade ﬁle.

3. At the MS-DOS prompt, type the following command but do not press the enter key yet:

copy ﬁlename lpt1 /b

filename refers to the Flash upgrade ﬁle and /b speciﬁes the binary option (not ASCII).

4. At the Start Up screen, select Upgrade Flash.

Start Up Run Setup

Start System

Reboot System

Install Software

Format Disk

Upgrade Flash

Flash Info

Select

5. At the E-300 screen message “Please copy ﬂash update ﬁle to the parallel port”, press the enter (or return) key on the PC and then wait.

6. When the E-300 screen message appears, “New Rom... Upgrade”, press the Enter key on the E-300 Operation Panel and then wait.

7. Wait during the E-300 screen message “Updating...Do NOT turn off.”

Do not turn off the copier during this message. Otherwise, the E-300 will be damaged.

8. After the E-300 reaches the Info screen, close the DOS-type window on the PC and remove the System Software CD from the CD-ROM drive.

Scroll down to display E-300 status.

Info

Ready

Server Name

Ready

1884 MB X.X

The DOS-type window on the PC displays a message that one ﬁle was copied.

9. Power off the E-300 and the PC before removing the parallel cable.

If the Flash upgrade ﬁle was on a CD or ﬂoppy disk make sure you remove it before powering off the PC.

10. Check the Flash version to make sure the upgrade was successful (see page 4-37).

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The troubleshooting process

Chapter 5: Troubleshooting Procedures

This chapter focuses on the troubleshooting process and identiﬁes the source of common problems that may occur with the E-300 and suggests ways of correcting them.

The troubleshooting process

The troubleshooting process is designed to eliminate the most obvious causes of failure before progressing to more complex issues. “Where problems occur” on page 5-2 gives an overview of the E-300 components and indicates areas most likely to require troubleshooting.

If the E-300 fails to complete its Start-up sequence and the E-300 Operation Panel does not display the Info screen, the most likely cause is a loose cable or board connection. See “Checking E-300 internal connections” on page 4-6.

• Try a phone check before you go to the customer site.

“Before you go to the customer site” on page 5-3 suggests areas you should check out before making a service call to the customer site. With a phone call, you can ﬁnd out if the problem is a simple operating failure or a failure caused by a network or conﬁguration change. You can ask the customer to check for loose cables on the side of the copier and loose connections at a power strip or outlet.

• Check for obvious causes of problems.

“Preliminary on-site checkout” on page 5-4 takes you through the initial visual checkouts you should make when you arrive at the customer site. You should check the Operation Panel for an error message. Then inspect the copier externally and internally for the most common problems, such as loose or faulty cables or connections.

• Check network connections.

“Checking network connections” on page 5-13 provides guidelines for checking the network connections between the copier and the computers to which it is connected as well as information on several printing problems.

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Troubleshooting Procedures

Where problems occur

• The E-300 is a built-in print server for the copier and is generally part of a

conﬁguration like the one shown in Figure 5-1.

External devices CopierE-300

E-300 Board

Networked computers

SCSI Device

HDD

Network interface

Parallel

interface

SCSI

interface

RTC/

PCI-ISA

Memory &

Interpreter

RIPChip

Flash

Super I/O controller

CPU

Print/Scan

Video interface

board

Copier

Battery

FIGURE 5-1 E-300 functional diagram

Operation

Panel

interface

+5VDC, +12VDC

PCI Bus

Operation

Panel

Display

Power supply

This chapter does not attempt to provide troubleshooting information for attached computers such as Windows or Mac OS computers, for copiers, or for extensive networks. You should refer problems in these areas to the appropriate service departments and network administrators.

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Before you go to the customer site

Before you make a service call to a customer site, talk to the customer on the phone, and check out the following items:

1. Does the copier work?

If the copier works, but the user cannot print the E-300 Test Page, have the customer check for any error messages on the Operation Panel.

2. Is the failure caused by a simple operating problem?

• Is there a printing problem?

• Does the E-300 Test Page fail to print?

• Does the E-300 fail to respond to a print command?

• Does printing seem to take a long time?

• Is print quality poor?

• Does the E-300 fail to appear in the list of printers?

• Has the customer noted any error messages on the copier or E-300 Operation Panel?

If the answer to any of these questions is yes, refer the customer to the Troubleshooting Appendix in the User Guide.

If the customer has followed the corrective actions in the User Guide and has failed to solve the problem, be prepared to make a service call. Keep a log of the failures and messages the customer has observed.

3. Has the customer made any network changes?

If network changes have occurred, request that the customer’s network administrator verify the E-300 network requirements.

4. Is the user having printing problems with a particular image ﬁle?

If there are problems with ﬁles from particular applications, the user may be more successful using different print settings.

If your telephone call fails to clear up the problem, proceed to the next phase, the preliminary on-site checkout.

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SCSI port

Not used

Parallel port

(mini-Centronics)

Troubleshooting Procedures

Preliminary on-site checkout

Your goal in the preliminary on-site checkout is to eliminate obvious problems, such as loose or missing cables and connectors.

Checking connections

Before you remove the copier cover to inspect cables:

• Check that external interface cables are plugged into the proper connectors.

Not used

AUI port

10BaseT/100BaseT port

Not used

Copier interface connector

External connectors Copier interface connector

FIGURE 5-2 External connections

• Make sure the power cable is plugged into the wall outlet and that the copier is

powered on.

• Make sure the copier interface connector is correctly aligned and that no pins are

pushed in or bent.

Also, see “Checking E-300 internal connections” on page 4-6 for information on checking internal connections. If all the connectors are in place and the problem still exists when the copier is powered on, then proceed to the next stage of troubleshooting.

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Start-up diagnostics

The following table lists the diagnostic self-test performed on the E-300 board when the copier is powered on or rebooted. While Start-up diagnostics are being performed, the E-300 Operation Panel ﬂashes PLEASE WAIT. If all tests pass, the E-300 completes its startup process and displays the Info screen. If the screen displays the message “Powerup Board Diag Failed” you can choose Continue, View fail diags, or Shutdown.

TABLE 5-1 Possible errors during Start-up diagnostics

Test name Error Number

RTC Self Test RTC R/W Reg RTC Start I2C EEPROM ENET SLV REG

PCI TOKENRING BASIC

IDE Chip MEM DIMM INFO MEM ADDRESS

SERIAL CHIP

BOOTROM

SCSI Reg

700 710 720, 730 1100 I2C EEPROM • Replace the E-300 board. 400, 401 Ethernet controller

1001 EIDE controller chip • Replace the E-300 board. 300 DIMMs on the 301

3000, 3001 PCI bus and I/O

1811, 1813, 1814, 1819

Area tested on E-300 board

Realtime Clock chip

chip

T oken Ring interface on E-300 board if Token Ring PCI board is present

E-300

controllers boot ROM (Flash) • Reinstall system software (includes boot ROM code).

SCSI controller chip • Replace the E-300 board.

Suggested action

• Replace the battery on the E-300 board (see “Battery” on page 4-18).

• If the problem persists, replace the E-300 board.

• Check DIMMs.

• Have the network administrator verify the network.

• If the problem persists, you may need to replace the E-300 board.

• Check connections

• Replace Token Ring board

• Replace the E-300 board

• Make sure any DIMM installed is approved by Electronics For Imaging.

• Reseat DIMMs in their sockets and restart the E-300 in order to run startup diagnostics.

• If the problem persists, replace each DIMM one at a time with a good DIMM until you locate the faulty DIMM.

• If the problem still persists, you may need to replace the E-300 board.

• Replace the E-300 board.

• Upgrade the Flash (if provided with a special boot ROM ﬁle).

• If the problem persists, you may have to replace the E-300 board.

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Troubleshooting Procedures

General E-300 system errors

When you start up the system or when you install system software, you may encounter error conditions that are not reported during the Start-up diagnostics. Table 5-2 lists some of these error conditions and suggests corrective action. For service procedures, refer to Chapter 4.

Note: When a failure occurs, make sure you also check Controller Interface Type E kit connections and components, such as the LCD harness and the power supply.

Some failures that may appear to be the E-300 board may actually be the result of an Controller Interface kit installation problem or component failure. Table 5-2 does not include detailed troubleshooting procedures for Controller Interface Type E kit components.

TABLE 5-2 General E-300 system error conditions and messages Symptom Probable cause Suggested action

E-300 starts up but CPU fan is not working or overheating.

CPU fan is working but does not cool the CPU.

Pressing Printer/Scanner key has no effect.

Nothing appears on the E-300 Operation Panel when the copier is powered on

E-300 hangs at the

system... settings...

After exiting Setup, the “Rebooting!” screen is displayed, then the E-300 seems to hang at the “Please wait” screen.

or the Loading

screen.

CPU fan is not properly connected.

CPU fan is installed upside down. • Remove the CPU fan and reinstall it in the proper

No error • Check “Keys” on page 3-2.

Bad connections • Check the copier interface connector on the video

System software is not installed on the hard disk drive.

No error • Wait longer

• Check CPU fan connection (see “CPU fan” on page 4-19).

• If problem persists, replace the CPU fan.

orientation (see “CPU fan” on page 4-19).

interface board (see “Checking E-300 internal connections” on page 4-6).

• Open the E-300 to make sure that the DIMMs are seated correctly.

• If the problem persists, try switching the DIMMs to other slots.

• If problem still persists, replace DIMMs (see “DIMMs” on page 4-16).

• Install system software (see “E-300 system software” on page 4-26).

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System software installation errors

During system software installation, error messages may appear on the E-300 Operation Panel and/or PC or other error conditions may arise. Table 5-3 on page 5-7 lists some of these error messages and conditions and then suggests possible causes and solutions.

TABLE 5-3 Software installation error messages and conditions Error Message or Condition Probable cause Suggested action

No readable file system

message is displayed on E-300 Operation Panel.

The E-300 hangs at the

Scanning devices screen.

The E-300 hangs at the

Scanning file system or Scanning directories screen.

Replacement HDD does not have E-300 system software installed.

Problem with the HDD. • Reboot the copier using the power switch.

Problem with the CD-ROM drive.

System software CD is damaged or the wrong CD is inserted in the CD-ROM drive.

Problem with the CD-ROM drive.

• Reboot the E-300 and then install E-300 system software (see “E-300 system software” on page 4-26).

• Reinstall system software (see “E-300 system software” on page 4-26).

• If the problem persists, check the HDD cable connections (see “Hard disk drive” on page 4-21).

• If the problem still persists, contact your authorized service support center.

Check the following on the CD-ROM drive (see “E-300 system software” on page 4-26):

• cable connections

• SCSI ID (setting should not be 0)

• termination

• Reinstall system software.

• If the problem persists, contact your authorized service support center.

• Check the CD inserted in the CD-ROM drive.

• If the CD looks dirty, clean it with a lint-free cloth.

• If the CD looks damaged, replace it.

• Check the following on the CD-ROM drive (“E-300 system software” on page 4-26):

• cable connections

• SCSI ID (setting should not be 0)

• termination

• Reinstall system software.

• If the problem persists, contact your authorized service support center.

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Troubleshooting Procedures

TABLE 5-3 Software installation error messages and conditions (Continued) Error Message or Condition Probable cause Suggested action

Functionality error

Installation file not found

Not enough disk space

Format failed

Bad file type

Unexpected error - cause unknown.

Port selection different from actual hardware setup, for example, with PC connected to parallel port, “From drive” was selected instead of “From Parallel Port” during system software installation.

Faulty System Softwar e CD or HDD.

Unnecessary ﬁles on E-300 HDD.

HDD problem when Standard level formatting of HDD was attempted.

Incorrect Start Up screen option selected, for example, Upgrade Flash instead of Install Software.

Wrong or unexpected ﬁlename entered or ﬁlename misspelled.

• Reboot the E-300.

• Repeat system software installation (see “E-300 system software” on page 4-26).

• If the problem persists, check E-300 and PC conﬁguration and connection to attached PC (see “Checking E-300 internal connections” on page 4-6).

• Repeat system software installation (see “E-300 system software” on page 4-26). At Install Software screen, scroll down to “From Parallel Port” and press the Enter key.

• Check internal HDD connections to the E-300 (see “Hard disk drive” on page 4-21).

• Repeat system software installation (see “E-300 system software” on page 4-26).

• If the problem persists, try installing software using a different System Software CD and/or a different PC. If this does not solve the problem, you may need to replace the HDD.

• Select the Clear Server option from the Setup menu (see User Guide). This clears all jobs on the E-300.

• Format the HDD to remove all data and repeat system software installation (see “E-300 system software” on page 4-26).

• If the problem persists, you may need to replace the HDD.

• Reboot the E-300.

• At the Select Level screen of the Format Disk option at Start Up , select Full in order to zero every sector on the HDD.

• If the problem persists, select Full & Verify to zero every sector and read the value back. This option may take an hour or more.

• If the problem still persists, you may need to replace the HDD.

• Go back to Start Up screen and select the correct option.

• Make sure the correct System Software CD is inserted.

• Verify the ﬁlename. To continue with system software installation, reenter ﬁlename making sure to type the entire ﬁlename correctly (see “E-300 system software” on page 4-26).

• If the problem persists, try a new System Software CD to install system software.

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System software installation errors

TABLE 5-3 Software installation error messages and conditions (Continued) Error Message or Condition Probable cause Suggested action

Wrong file size Corrupt file size

Unpacking failed

Creating task failed

Parallel port timeout

Memory allocation failed

Receiving... appears to

hang before completing the ﬁle transfer

Using parallel port for installation, the ﬁle transfer was not completed.

Using parallel port for installation, unexpected error

- cause unknown.

Unexpected error - cause unknown.

Using parallel port for installation, DOS copy command entered too late.

Using parallel port for installation, installation ﬁle spooled too late.

Using a PC running Windows NT to install system software.

Memory hardware failure. • Reboot the E-300 and repeat system software installation (see

No error • Wait longer; the E-300 may be receiving the ﬁle. Using parallel port for

installation, too little disk space on parallel port PC.

• Check cable connection to the E-300 and attached PC.

• Check the PC parallel port setup (see “Installing system software using the parallel port” on page 4-31).

• Delete unnecessary ﬁles on the PC to achieve at least 200MB free disk space.

• Repeat system software installation (see “E-300 system software” on page 4-26).

• If the problem persists, use a different PC to install software.

• Check cable connection between the E-300 and PC.

• Repeat system software installation (see “E-300 system software” on page 4-26).

• If the problem persists, use a different PC to install software.

• Reboot the E-300.

• Repeat system software installation (see “E-300 system software” on page 4-26).

• If the problem persists, check conﬁguration of E-300 and attached device (see “Checking E-300 internal connections” on page 4-6).

• During installation, make sure to click the ﬁlename or type the correct command on the MS-DOS command line and press the Enter (or Return) key as soon as the E-300 Operation Panel asks that you copy the ﬁle (see “To install system software using the parallel port” on page 4-34).

• If the problem persists, check the parallel cable connection and PC parallel port setup (see “Checking E-300 internal connections” on page 4-6).

• Before installation, make sure spool setting for PC parallel port is set to print after ﬁrst page is spooled (see “To install system software using the parallel port” on page 4-34).

• Repeat installation procedure using a PC running Windows 95 or 98 (see “E-300 system software” on page 4-26).

“E-300 system software” on page 4-26).

• If the problem persists, run Memory diagnostics if available.

• Delete the DOS ﬁle from the Windows print queue and wait for the E-300 parallel port timeout (about two minutes). Delete unnecessary ﬁles on the PC to achieve at least 200MB free disk space. Repeat system software installation (see “E-300 system software” on page 4-26).

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Troubleshooting Procedures

TABLE 5-3 Software installation error messages and conditions (Continued) Error Message or Condition Probable cause Suggested action

E-300 appears to hang at Please wait..

. screen.

No error • Wait longer System software installation

performed without formatting internal disk ﬁrst

• Power copier off and on, press any key to update/setup when prompted, then do Format Disk and Install system softwar e (see “E-300 system software” on page 4-26).

Run Diagnostics function

One of the menu items in the Functions screen on the E-300 Operation Panel is Run Diagnostics. Select Run Diagnostics to check the video interface board installed on the E-300 board.

Video interface diagnostics

If you suspect there may be a problem with the video interface board (for example, the print quality of output is poor), you can run Video Diagnostics. Video D iagnostics loops data internally, comparing data sent with data received to make sure no errors have occurred. The Printing/processing LED ﬂashes during testing.

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Run Diagnostics function

TO RUN VIDEO DIAGNOSTICS

1. Power on the copier. Once the E-300 has reached the Info screen, press the Menu key to view the Functions menu.

2. Select Run diagnostics then Video Diags then either Single Pass to run the test once or Multiple Pass to run the tests continuously for a speciﬁed amount of time.

If you selected Single Pass, the test will start immediately.

Functions Print Pages

Functions Run Diagnostics

Diagnostics Video Diags

Diagnostics

Single Pass

Multiple Pass

Press the key 3 times

Press the Enter key to select

3. If you selected Multiple Pass, enter ho w long you w ant the video diagnostics to run, then press the Enter key to start the test.

Use the arrow keys if you wish to change the number of minutes from the default of 1. The up and down arrows change the digit (0-9); the left and right arrows move the cursor. If set to zero, the test runs once.

4. If “Video Diags passed” appears, press the Enter key to return to the Functions menu. However, if “Video Diags failed” appears, then:

• Shut down the copier and access the E-300 as described on page 4-3.

• Inspect the copier interface connector J6 on the video interface board. If any pins are

pushed in or bent, gently ﬁx them with a pair of small needlenose pliers.

• Reinstall the video interface board (see “Video interface board” on page 4-13).

• Power on the copier and repeat video diagnostics and if the test fails, replace the video

interface board.

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Troubleshooting Procedures

Printing the Test Page

TO PRINT THE TEST PAGE

1. Power on the copier and allow it warm up.

2. At the Info screen, press the Menu key once to display the Functions menu.

3. Select Print Pages then Test Page.

Press the Enter key to select the option displayed. Press the down arrow key to display each option.

Functions

EXIT CUSTOM

Print Pages

Test Page

The E-300 sends the Test Page to the copier and displays the RIP and Print status screens so you can monitor the job.

Press the Enter key to select

4. Examine the quality of the Test Page from the copier.

If the Test Page prints successfully with good image quality, then the E-300 print engine is functional and the connection between the E-300 and the copier is good.

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Checking network connections

Printing problems may arise if the network hardware or softwar e is not set up properly or does not match network settings on the E-300. Problems may also arise when printing from a speciﬁc application or printing a particular ﬁle.

Most of these problems show up as printing problems and do not necessarily indicate a E-300 malfunction. The customer’s network administrator can eliminate many printing problems without requiring you to make a service call. The network administrator deals with:

• Print device error conditions

• Network connection problems that result in the copier not appearing in the list of

NOTE: If the copier does not appear in the list of printers on the network, there may be

another device on the network with the same Ethernet hardware address.

printers on the customer’s computers

• Conﬂicting network settings in Setup and on the customer’s computers

• Printing problems caused by inappropriate Setup options

• Application-speciﬁc printing errors caused by missing or incorrectly installed printer

description ﬁles

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Troubleshooting Procedures

Printing to the E-300

If the customer can print a E-300 Test Page but cannot print a job from a computer on the network, you may have to make a service call. However, ﬁrst make sure the network administrator has done the following:

• Checked all components of the network including cables, connectors, terminators,

• Activated the network and used it to communicate with other printers.

• Checked the corrective actions listed in “E-300 Error Messages” in the User Guide.

• Conﬁrmed that the applicable network settings in Setup (such as AppleTalk zone, IP

When you make a service call, check the E-300 faceplate at the side of the copier to make sure that the appropriate network connection is in place.

network adapter boards, and network drivers.

address, Subnet mask, and Gateway address) match the settings used in the network.

Print quality problems are difﬁcult to trace. Before you try to troubleshoot print quality problems, print a Test Page to make sure that the copier does not need servicing or adjusting. Also, make sure the correct paper is being used in the copier.

NOTE: EPS ﬁle generation is not completely standardized among applications. Some users

may encounter problems while printing certain EPS ﬁles.

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Printing to the E-300

General printing problems

If the copier is working properly, and the corrective actions listed in the User Guide have not solved a printing problem, check the items listed in Table 5-4.

TABLE 5-4 Printing problems - General Error Message or Condition Probable cause Suggested action

E-300 Test Page quality is poor.

E-300 appears in the list of printers on the customer’s workstation, but certain jobs do not print.

A print job stalls. A PostScript or application

Printing stops after one or a few pages.

Color quality is uneven. A copier problem • Use the copier to copy a sample copier test page. If the quality is

Print quality is poor. A missing or outdated printer

Job never prints and the RIP screen is active.

Copier and E-300 require calibration.

A PostScript error • Make sure

An application problem • Try printing a job from a different application to determine if

error Faulty DIMM(s) • Reboot the copier and allow the Start-up diagnostics to run. If

A ﬁle or application problem • Print a E-300 test page.

description ﬁle The application cannot ﬁnd

the appropriate printer description ﬁle.

The network cable was plugged in when the copier was already on.

• Perform copier calibration (see the Copier service documentation for more information).

• Perform E-300 AutoCal (see the User Guide for information).

Print up to PostScript Error in Setup is set to Yes.

Check for error messages on the

the problem is associated with a particular application.

• Cancel the E-300 print job.

• If this fails to clear the problem, reboot the E-300.

faulty DIMMs are detected, replace the faulty DIMMs.

• If this fails to clear the problem, try reinstalling the system software.

not good, service the copier.

• If the quality of the E-300 test page is good, there may be a ﬁle or an application problem.

• Make sure the appropriate printer description ﬁle is installed. See Getting Started for a list of printer ﬁles used by various applications.

• Turn off the copier and turn it back on again.

• Make sure Setup is conﬁgured correctly.

E-300 output.

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Page 99

Hardware features

Appendix A: Speciﬁcations

This chapter provides an overview of E-300 features.

Hardware features

• 200MHz R5000 MIPS CPU

• 160MB memory

• 3.2GB hard disk drive

• Adobe PostScript Level 3

• Parallel port for direct connection printing

• SCSI port for connecting a CD-ROM drive

• Battery—3V manganese dioxide lithium coin cell (Panasonic CR2032 or equivalent)

Networking and connectivity

The E-300 has the following networking features:

• Supports AppleTalk, TCP/IP, and IPX protocols simultaneously

• AUI port for thinnet (10Base2) or thicknet (10Base5) network connection

• RJ-45 port for twisted pair (10BaseT/100BaseTX) network connection

• Optional Token Ring interface using the Token Ring kit

User software

A complete description of E-300 user software is provided in the U ser Guide. For optimal E-300 performance, current versions of the user software should be maintained on every network computer that might print to the E-300.

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Page 100

Speciﬁcations

Safety and emissions compliance

The E-300 board has been certiﬁed to meet or surpass the following standards:

Safety approvals EMI approvals

• UL, C-UL • FCC Class B

• EN 60950 (TÜV Bauart geprüft) • VCCI Class A

• EN 55022 Class B

• AS/NZS 3548 Class B

• EN 50082-1

• AS/NZS 42521

A-2

Ricoh e300 Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Preface

About this guide

About the illustrations in this guide

Terminology and conventions

Precautions

Tools you will need

Features

User software

Fiery WebTools

Setting customer expectations

Preparing for installation

Opening the copier

Initial startup

Reassembling the copier

Printing a Test Page

Ethernet network connection

Connecting a PC to the parallel port

Overview

Keys

Activity indicators

Screens

Functions screen

Startup screen

Overview

Video interface board

DIMMs

Battery

CPU fan

Exhaust fan

Hard disk drive

Proper handling

System software installation reminders

Installing system software using the SCSI interface port

Installing system software using the parallel port

Upgrading the Flash

The troubleshooting process

Where problems occur

Before you go to the customer site

Preliminary on-site checkout

Checking connections

Start-up diagnostics

System software installation errors

Run Diagnostics function

Video interface diagnostics

Printing the Test Page

Checking network connections

General printing problems

Hardware features

Networking and connectivity

User software

Safety and emissions compliance