Quantum STORAGECARE User Manual
StorageCare Guardian
Software Installation &
Configuration Guide
StorageCare Guardian Software Overview 3
StorageCare Guardian Software Installation 3
StorageCare Guardian Installation Procedures.....................................................4
StorageCare Guardian Software Configuration 13
Agent Configuration Utility...................................................................................14
Managed Devices.....................................................................................................17
Policy Manager ........................................................................................................20
Proxy Server Configuration Information.............................................................24
Deploying Changes to the Agent ..........................................................................25
Re-installing or Moving StorageCare Guardian 26
Error Messages 26
Could not access the device. Make sure IP address is correct ..........................26
Agent Communication Error .................................................................................27
Agent Communication Error – SSL: General Error (Solaris 8)..........................28
DNS Not Configured on Server ............................................................................28
StorageCare Guardian Agent Services (Windows) 29
StorageCare Guardian Agent Processes (Solaris) 32
Uninstalling StorageCare Guardian 33
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Solaris: .......................................................................................................................33
Windows: ..................................................................................................................34
Made in the USA.
Quantum Corporation provides this publication “as is” without warranty of any kind, either express or implied, including but not
limited to the implied warranties of merchantability or fitness for a particular purpose. Quantum Corporation may revise this publication
from time to time without notice.
COPYRIGHT STATEMENT
© Copyright 2006 by Quantum Corporation. All rights reserved.
Your right to copy this document is limited by copyright law. Making copies or adaptations without prior written authorization of
Quantum Corporation is prohibited by law and constitutes a punishable violation of the law.
TRADEMARK STATEMENT
Capacity on Demand (CoD), Crosslink Mechanism, DLT, DLTSage, DLTtape, Super DLTtape, Performance on Demand, (PoD), PRISM,
PRISM Storage Architecture logo, SiteCare, StackLink, StorageCare, SuperLoader, and ValueLoader are all trademarks of Quantum
Corporation. Quantum, the Quantum logo, and the DLTtape logo are all registered trademarks of Quantum Corporation.
Other trademarks may be mentioned herein which belong to other companies.
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StorageCare Guardian Software Overview 0
Quantum StorageCare Guardian is an exciting new remote monitoring and
support capability for Quantum products. Simply by downloading and
installing the StorageCare Guardian software on a Windows or Solaris server
in your environment, Quantum is able to proactively monitor your Quantum
products 7x24, and to notify you if a problem exists. In addition, StorageCare
Guardian can monitor critical status indicators to predict a failure even before
it happens, increasing the overall reliability of the system. Most important of
all, StorageCare Guardian allows Quantum to respond immediately when a
problem occurs, without having to wait for a technician to arrive on-site.
This guide will show you how to plan and perform the StorageCare Guardian
software installation at one or more sites.
StorageCare Guardian Software Installation 0
Before starting installation of the StorageCare Guardian agent, plan the
StorageCare Guardian agent installations for your company. The best
performance is obtained when the server that is acting as the StorageCare
Guardian Agent is located at the same site as the managed Quantum
products. Each Quantum product should be managed by no more than one
StorageCare Guardian agent. After reviewing the system requirements
below, choose an appropriate server to act as the StorageCare Guardian
Agent.
Once you have planned your installation, collect the TCP/IP addresses for
each of the Quantum products that this agent will manage. You will need this
information later when you add the Quantum products to the StorageCare
Guardian Agent Configuration Utility.
Note: StorageCare Guardian will use the TCP/IP addresses supplied
by the customer to monitor the Quantum devices, therefore
only static TCP/IP addresses should be assigned to the
monitored equipment. If a DHCP address is used, each time
the TCP/IP address of the device changes, it will become
unreachable to the StorageCare Guardian agent and appear to
be down.
Note: A DHCP-assigned address for the server running the
StorageCare Guardian agent is fine, and in fact it can be a
hidden IP address.
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Supported products for this release or StorageCare Guardian are:
•DX30
•DX100
•DX3000
•DX5000
• DPM5500
• PX502
• PX506
• PX510
• PX720
• SuperLoader 3
Download the appropriate StorageCare Guardian Agent installer from
guardianinfo.quantum.com
and copy to the server that will be acting as the
StorageCare Guardian Agent at this site.
StorageCare Guardian Installation Procedures
The requirements for the server that will run the agent software are:
• Microsoft Windows 2000, 2003 or XP; or Sun Solaris 8 or 9 operating
system
• Solaris 8 servers require patch 112438-03 or better to be installed
(required for SSL to function properly on Solaris 8)
• Highly available (i.e. running at all times, except for maintenance)
• Minimum of 100MB available disk space
• Graphical User Interface (GUI)
• Web connectivity to managed Quantum devices
• Outgoing web connectivity to the Internet
• Visible IP address is not required
•DHCP-assigned address is OK
• DNS name resolution correctly configured (otherwise, a local host file
will be required - see release notes)
After ensuring that your system meets the minimum requirements listed do
the following to complete the installation at your site.
0
1 Navigate to the folder containing the installer and start the installer as
follows:
Windows:
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a Double-click on the GuardianBuildnnn.exe file (where nnn equals the
build number)
Note: Administrator privileges are required for successful
installation on Windows.
Solaris:
a Using gzip (if not installed, download from
www.gzip.org
), unzip the installer: gzip -d GuardianBuildnnn.bin.gz
(where nnn is the build number of the installer).
b Start the installer:
/bin/sh GuardianBuildnnn.bin.gz (where nnn is the
build number of the installer).
Note: Installation on Solaris requires a Graphical User Interface
(GUI) session on the server.
Note: Root privileges are required for successful installation on
Solaris.
2 The following progress display is shown as InstallAnywhere prepares to
start the installation.
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3 The StorageCare Guardian Agent Installer splash screen is displayed.
4 The Introduction screen of the StorageCare Guardian installer is
displayed. This screen notifies the user that any open applications should
be closed before installing StorageCare Guardian. Click
Next to continue.
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5 The License Agreement screen comes up. User has to select I accept the
terms of the License Agreement
Next to continue.
before the installation can continue. Click
6 The
Choose Install Folder screen comes up. Choose the location where the
StorageCare Guardian agent software should be installed. By default the
software will be installed in the following locations:
Windows: C:\Program Files\Quantum\StorageCare_Guardian
Solaris: /export/home/Quantum/StorageCare_Guardian
If you would like to change these locations, enter the new location in the
text box or click on
Choose… to navigate to the desired location.
Click
Next to continue.
StorageCare Guardian Software Installation 7
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7 The Customer Information screen comes up. Enter the name of your
company. If possible, the same company name should be used for all
StorageCare Guardian installations at your company.
Click
Next to continue.
Note: On this and following data entry screens, the following
characters must not be used: & < > ' " (ampersand, less than,
greater than, apostrophe and quote). If these characters are
used, the StorageCare Guardian software will not install
properly, and/or the installation will not register correctly
with the Quantum StorageCare Guardian enterprise server.
8 The
Location Information screen comes up. Enter a descriptive name for
this location/site. The
Location Name field will be used to distinguish
multiple agent installations under your customer name. Click on
continue.
8 StorageCare Guardian Software Installation
Next to
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9 Enter the street address information for the location specified.
Note: The location name that was entered on the previous screen is
automatically added to the text box for this screen.
10 Click the
StorageCare Guardian Software Installation 9
Next button and add Contact Information in the next window.
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Note: The contact information is required so that Quantum is able to
notify you if a problem exists with your software, or with
managed devices.
11 Click the Next button
The
Pre-installation Summary screen allows the user to review the
selections given in the previous screens before completing the
installation. Use the scroll bar to see the lower parts of the information
display. If any changes are required, use the
Previous button to review or
modify previous selections.
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When satisfied with the selections, click the Install button to begin the
installation.
12 A series of status displays show the progress of the installation.
StorageCare Guardian Software Installation 11
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