About the TS-x62 and TS-x64....................................................................................................................................3
Front Panel.............................................................................................................................................................7
System Board.......................................................................................................................................................12
Front Drive Numbering...................................................................................................................................... 14
Setting Up the NAS.................................................................................................................................................. 16
Expansion Unit Installation................................................................................................................................44
Installing QTS Using Qnder Pro...................................................................................................................... 48
Installing QTS Using the Cloud Key...................................................................................................................50
Installing QTS Using an HDMI Connection...................................................................................................... 53
3. Basic Operations
Power Button........................................................................................................................................................... 55
USB One Touch Copy Button..................................................................................................................................56
NAS Migration Requirements.................................................................................................................................59
Status and Setting Changes after NAS Migration................................................................................................59
Migrating a NAS....................................................................................................................................................... 60
Migrating NAS Data Using HBS 3...........................................................................................................................61
Preparing the Destination NAS......................................................................................................................... 61
Creating a One-Way Sync Job.............................................................................................................................62
Importing Local Users or Group Settings to the Destination NAS................................................................63
5. Troubleshooting
Forcing Qnder Pro or myQNAPcloud to Locate the NAS.................................................................................. 65
Recovering Unintentionally Removed Hard Drives............................................................................................. 66
Support and Other Resources................................................................................................................................66
Copyright and Trademarks.....................................................................................................................................68
GNU Public License..................................................................................................................................................69
CE Notice...................................................................................................................................................................76
This chapter provides basic information about the QNAP device.
About the TS-x62 and TS-x64
The TS-x62 and TS-x64 QNAP NAS series include hardware optimized for dedicated backup jobs, AI-driven
applications, multimedia streaming, and VPN services. The Intel® Celeron® CPU includes an integrated GPU
which oers an HDMI resolution of up to 4K at 60 Hz, and boosts the performance of AI-driven applications
such as QuMagie and DA Drive Analyzer. The QTS operating system additionally provides modern security
protections and fast caching with M.2 SSDs. The TS-x62 and TS-x64 series are multipurpose NAS devices
suitable as personal backup servers, work-from-home VPN tools, or multimedia management servers.
Hardware Specications
Warning
If your QNAP product has hardware defects, return the product to QNAP or a QNAPauthorized service center for maintenance or replacement. Any attempt to repair or
perform maintenance procedures on the product by you or an unauthorized third party
invalidates the warranty.
QNAP is not responsible for any damage or data loss caused by unauthorized
modications and installation of unsupported third-party applications.
For details, see the QNAP Warranty Terms and Conditions.
Ordering P/NCPUPre-installed memoryDrive bays
TS-262-4GIntel® Celeron® N45054 GB RAM (non-
expandable)
TS-264-8GIntel® Celeron® N5105/
N5095
TS-462-2GIntel® Celeron® N45052 GB RAM: 1 x 2 GB DDR4
TS-464-4GIntel® Celeron® N5105/
N5095
TS-664-4GIntel® Celeron® N5105/
N5095
Important
• Use only QNAP memory modules to maintain system performance and stability. For
NAS devices with more than one memory slot, use QNAP modules with identical
specications.
• Using unsupported modules may degrade performance, cause errors, or prevent the
operating system from starting.
•
8 GB RAM (nonexpandable)
SODIMM
4 GB RAM: 1 x 4 GB DDR4
SODIMM
4 GB RAM: 1 x 4 GB DDR4
SODIMM
2 x 3.5-inch SATA 6 Gbps
2 x 3.5-inch SATA 6 Gbps
4 x 3.5-inch SATA 6 Gbps
4 x 3.5-inch SATA 6 Gbps
6 x 3.5-inch SATA 6 Gbps
To avoid potential injury or damage to components, do not touch the fans while the
NAS is connected to a power source.
• Use only QNAP memory modules to maintain system
performance and stability. For NAS devices with more
than one memory slot, use QNAP modules with identical
specications.
• Using unsupported modules may degrade performance, cause
errors, or prevent the operating system from starting.
Maximum memory• TS-262:
4 GB RAM (non-expandable)
• TS-264:
8 GB RAM (non-expandable)
• TS-462,TS-464,TS-664:
16 GB RAM: 2 x 8 GB
Flash memory4 GB (dual-boot OS protection)
Storage
Drive bays• TS-262:
2 x 3.5-inch SATA 6 Gbps
• TS-462:
4 x 3.5-inch SATA 6 Gbps
Drive compatibility• 3.5-inch SATA hard disk drives
• 2.5-inch SATA hard disk drives
• TS-264:
2 x 3.5-inch SATA 6 Gbps
• TS-464:
4 x 3.5-inch SATA 6 Gbps
• TS-664:
6 x 3.5-inch SATA 6 Gbps
• 2.5-inch SATA solid-state drives
Note
You can purchase tray bases from QNAP or an authorized reseller.
For details, go to https://shop.qnap.com/.
M.2 SSD slots2 x M.2 2280 PCIe Gen 3 x1
M.2 SSD form factor 2280
Product Overview 4
TS-x62, TS-x64 User Guide
ComponentTS-262, TS-462TS-264, TS-464, TS-664
SSD cache
Supported
acceleration
support
Hot-swappingThe device supports hot-swapping drives except for the following:
M.2 SSDs
Network
2.5 Gigabit network
interface
1 x 2.5 GbE RJ452 x 2.5 GbE RJ45
Note
The 2.5 Gigabit Ethernet port supports the following network
connectivity speeds: 2.5 GbE, 1 GbE, 100 Mb, and 10 Mb.
External I/O Ports & Expansion Slots
USB ports• Front: 1 x USB 3.2 Gen 2 Type-A
Note
This USB port supports One Touch Copy.
• Rear: 1 x USB 3.2 Gen 2 Type-A
• Rear: 2 x USB 3.2 Gen 1 Type-A
PCIe slots1 x PCIe 3.0 x2
Tip
For the list of compatible drive models and expansion cards, go to
https://www.qnap.com/compatibility.
HDMI ports1 x HDMI 2.0 (up to 4096 x 2160 resolution at 60 Hz)
Interface
Buttons• Power
• Reset
• USB One Touch Copy
Dimensions
Form factorTower
Dimensions (H x W
x D)
• TS-262:
168 x 105 x 226 mm
(6.61 x 4.13 x 8.90 in)
• TS-462:
168 x 170 x 226 mm
(6.61 x 6.69 x 8.90 in)
• TS-264:
168 x 105 x 226 mm
(6.61 x 4.13 x 8.90 in)
• TS-464:
168 x 170 x 226 mm
(6.61 x 6.69 x 8.90 in)
• TS-664:
168 x 235 x 226 mm
(6.61 x 9.25 x 8.90 in)
Product Overview 5
TS-x62, TS-x64 User Guide
ComponentTS-262, TS-462TS-264, TS-464, TS-664
Net weight• TS-262:
1.55 kg (3.41 lbs)
• TS-264:
1.55 kg (3.41 lbs)
• TS-462:
2.26 kg (4.98 lbs)
Others
Power supply unit• TS-262:
65W, 100-240V AC, 50/60 Hz
• TS-462:
90W, 100-240V AC, 50/60 Hz
System batteryCR2032 lithium battery (3V, 225 mAh)
Warning
• This battery is a button battery. If swallowed, a lithium button
battery can cause severe or fatal injuries within 2 hours. Keep
batteries out of reach of children.
• To avoid potential battery explosion, causing injury or damage
to components, ensure that you replace the existing battery
with a battery of the same type.
• TS-464:
2.26 kg (4.98 lbs)
• TS-664:
2.9 kg (6.39 lbs)
• TS-264:
65W, 100-240V AC, 50/60 Hz
• TS-464:
90W, 100-240V AC, 50/60 Hz
• TS-664:
120W, 100-240V AC, 50/60 Hz
Fans• TS-262:
• TS-264:
1 x 70 mm, 12V DC smart fan
• TS-462:
• TS-464:
1 x 120 mm, 12V DC smart fan
• TS-664:
Operating
0˚C to 40˚C (32˚F to 104˚F)
temperature
Relative humidity• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Security slotKensington security slot
Tip
Model specications are subject to change without prior notice. To see the latest
specications, go to https://www.qnap.com.
Package Contents
ItemQuantity
TS-x62/TS-x641
1 x 70 mm, 12V DC smart fan
1 x 120 mm, 12V DC smart fan
2 x 90 mm, 12V DC smart fan
Product Overview 6
ItemQuantity
Drive trays• TS-262, TS-264: 2
• TS-464, TS-462: 4
• TS-664: 6
Screws for 2.5-inch drives• TS-262, TS-264: 8
• TS-464, TS-462: 16
• TS-664: 24
Screws for 3.5-inch drives• TS-262, TS-264: 8
• TS-464, TS-462: 16
• TS-664: 24
AC power adapter1
Power cord1
Cat 5e Ethernet cable1
Quick Installation Guide (QIG)1
TS-x62, TS-x64 User Guide
Components
Front Panel
TS-262, TS-264
No.ComponentNo.Component
1Power button5Drive 1 LED
2Status LED6Drive 2 LED
3LAN LED7USB 3.2 Gen 2 One Touch Copy Type-A port
4USB LED8USB One Touch Copy button
Product Overview 7
TS-462, TS-464
TS-x62, TS-x64 User Guide
No.ComponentNo.Component
1Power button6Drive 2 LED
2Status LED7Drive 3 LED
3LAN LED8Drive 4 LED
4USB LED9USB 3.2 Gen 2 One Touch Copy Type-A port
5Drive 1 LED10USB One Touch Copy button
TS-664
No.ComponentNo.Component
1Power button7Drive 3 LED
Product Overview 8
TS-x62, TS-x64 User Guide
No.ComponentNo.Component
2Status LED8Drive 4 LED
3LAN LED9Drive 5 LED
4USB LED10Drive 6 LED
5Drive 1 LED11USB 3.2 Gen 2 One Touch Copy Type-A port
6Drive 2 LED12USB One Touch Copy button
Rear Panel
TS-262
No.ComponentNo.Component
1PCIe low-prole cover72.5 Gigabit Ethernet port (RJ45)
2Reset button82.5 Gigabit Ethernet speed LED
3USB 3.2 Gen 2 Type-A port9Power input
4USB 3.2 Gen 1 Type-A ports10Kensington security slot
5HDMI 2.0 port11System fan
62.5 Gigabit Ethernet activity LED--
Product Overview 9
TS-264
TS-x62, TS-x64 User Guide
No.ComponentNo.Component
1PCIe low-prole cover72.5 Gigabit Ethernet speed LED
2Reset button8Power input
3USB 3.2 Gen 2 Type-A port9Kensington security slot
4USB 3.2 Gen 1 Type-A ports102.5 Gigabit Ethernet activity LED
5HDMI 2.0 port11System fan
62.5 Gigabit Ethernet ports (RJ45)--
TS-462
Product Overview 10
TS-x62, TS-x64 User Guide
No.ComponentNo.Component
1PCIe low-prole cover72.5 Gigabit Ethernet activity LED
2Reset button8Power input
3USB 3.2 Gen 2 Type-A port92.5 Gigabit Ethernet speed LED
4USB 3.2 Gen 1 Type-A ports10System fan
5HDMI 2.0 port11Kensington security slot
62.5 Gigabit Ethernet port (RJ45)--
TS-464
No.ComponentNo.Component
1PCIe low-prole cover72.5 Gigabit Ethernet activity LED
2Reset button8Power input
3USB 3.2 Gen 2 Type-A port92.5 Gigabit Ethernet speed LED
4USB 3.2 Gen 1 Type-A ports10System fan
5HDMI 2.0 port11Kensington security slot
62.5 Gigabit Ethernet ports (RJ45)--
Product Overview 11
TS-664
TS-x62, TS-x64 User Guide
No.ComponentNo.Component
1PCIe low-prole cover72.5 Gigabit Ethernet speed LED
2Reset button82.5 Gigabit Ethernet activity LED
3USB 3.2 Gen 2 Type-A port9Power input
4USB 3.2 Gen 1 Type-A ports10Kensington security slot
5HDMI 2.0 port11System fan
62.5 Gigabit Ethernet ports (RJ45)12System fan
System Board
TS-262, TS-264
Product Overview 12
Note
This image does not include the chassis.
No.ComponentNo.Component
1PCIe slot (PCIe Gen 3.0 x 2)3M.2 SSD slot 2
2M.2 SSD slot 1--
TS-x62, TS-x64 User Guide
TS-462, TS-464, TS-664
Note
This image does not include the chassis.
No.ComponentNo.Component
1PCIe slot (PCIe Gen 3.0 x 2)4M.2 SSD slot 1
2Memory slot 15M.2 SSD slot 2
3Memory slot 2--
Product Overview 13
Front Drive Numbering
TS-x62, TS-x64 User Guide
TS-262, TS-264
TS-462, TS-464
Product Overview 14
TS-664
TS-x62, TS-x64 User Guide
Safety Information
The following instructions help ensure personal safety and environmental safety. Read these instructions
carefully before performing any operation.
General Instructions
• The device should be stored in a secure location with restricted access, controlled through the use of a
tool, lock and key, or any means of security.
• Only qualied, skilled, and authorized persons with knowledge of all restrictions, safety precautions,
and installation and maintenance procedures should have physical access to the device.
• To avoid potential injury or damage to components, ensure that the drives and other internal system
components have cooled before touching them.
• Observe electrostatic discharge (ESD) procedures to avoid potential injury or damage to components.
Power
• To reduce the risk of re or electric shock, ensure that you only connect the power cord to a properly
grounded electrical outlet.
• To avoid serious injuries, a trained service technician must disconnect all PSU cords from the device
before installing or replacing system components.
System Battery
• This product contains a button battery.
• If swallowed, a lithium button battery can cause severe or fatal injuries within 2 hours.
• Keep batteries out of reach of children.
• If you think batteries may have been swallowed or placed inside any part of the body, seek immediate
medical attention.
Product Overview 15
TS-x62, TS-x64 User Guide
• To avoid potential battery explosion, causing injury or damage to components, ensure that you replace
the existing battery with a battery of the same type.
• Dispose of used batteries properly according to local regulations or the instructions of the battery
manufacturer.
Moving Parts
•
Moving fan blades: Keep your body parts away from moving fan blades while the device is connected
to a power source.
•
Moving components: Keep your body parts away from other moving components.
• The device is not suitable for use in locations where children are likely to be present.
Installation Requirements
CategoryItem
Environment• Room temperature: 0˚C to 40˚C (32˚F to 104˚F)
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface without exposure to direct sunlight, liquids,
or chemicals
• Free from objects that may obstruct device ventilation or apply
pressure to the device or power cord
Hardware and peripherals• Storage drives
For the list of compatible drive models, go to https://
www.qnap.com/compatibility.
• Network cable
Tools• Flat head screwdriver
• Anti-static wrist strap
Setting Up the NAS
Important
Read all safety requirements and information carefully before setting up the NAS or
installing NAS components.
1. Place your NAS device in an environment that meets the requirements.
For details, see Installation Requirements.
2. Install drives.
Product Overview 16
For details, see the following topics:
• Installing 2.5-inch Drives on 3.5-inch Trays
• Installing 3.5-inch Hard Drives on 3.5-inch Trays
• Installing M.2 Solid-State Drives
3. Optional: Connect expansion units.
For details, see Expansion Unit Installation.
4. Connect the power cord and all applicable cables.
5. Power on the NAS.
6. Install QTS.
For details, see QTS Installation.
7. Log on to QTS.
TS-x62, TS-x64 User Guide
Product Overview 17
TS-x62, TS-x64 User Guide
2. Installation and Conguration
This chapter provides specic hardware and rmware installation and conguration steps.
Hardware Installation
This section provides information on installing drives, replacing memory modules, installing expansion
cards, and connecting expansion units.
Drive Installation
The NAS is compatible with 3.5-inch and 2.5-inch hard drives, 2.5-inch solid-state drives, and M.2 solid-state
drives.
Installing 2.5-inch Drives on 3.5-inch Trays
Warning
• Installing a drive deletes all data on the drive.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power o the NAS.
2. Remove the front cover.
a. Locate the locking mechanism on the left side of the NAS.
b. Slide the lock up to release the front cover.
Installation and Conguration18
TS-x62, TS-x64 User Guide
c. Slide the front cover to the left and then pull.
3. Remove the drive tray.
a. Remove a drive tray by simultaneously pressing the latch and pulling the tray.
Installation and Conguration19
TS-x62, TS-x64 User Guide
4. Install a drive on the tray.
a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes
on the bottom of the tray.
b. Attach the screws.
5. Insert the tray into the bay.
Installation and Conguration20
TS-x62, TS-x64 User Guide
6. Attach the front cover.
a. Align the front cover with the grooves on the case and then slide to the right.
b. Slide the lock down to secure the front cover.
Installation and Conguration21
TS-x62, TS-x64 User Guide
7. Power on the NAS.
Installing 3.5-inch Hard Drives on 3.5-inch Trays
Warning
• Installing a drive deletes all data on the drive.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power o the NAS.
2. Remove the front cover.
a. Locate the locking mechanism on the left side of the NAS.
b. Slide the lock up to release the front cover.
Installation and Conguration22
TS-x62, TS-x64 User Guide
c. Slide the front cover to the left and then pull.
3. Remove the drive tray.
a. Remove a drive tray by simultaneously pressing the latch and pulling the tray.
Installation and Conguration23
TS-x62, TS-x64 User Guide
4. Install a drive on the tray.
a. Remove the fastening panels from the sides of the drive tray.
b. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes
on the bottom of the tray.
c. Attach the fastening panels to lock the drive to the tray.
Installation and Conguration24
TS-x62, TS-x64 User Guide
d. Optional: Attach the screws to further secure the drive.
5. Insert the tray into the bay.
Installation and Conguration25
TS-x62, TS-x64 User Guide
6. Attach the front cover.
a. Align the front cover with the grooves on the case and then slide to the right.
b. Slide the lock down to secure the front cover.
Installation and Conguration26
TS-x62, TS-x64 User Guide
7. Power on the NAS.
Installing M.2 Solid-State Drives
Warning
• Only qualied personnel should perform the following steps. Failure to follow
instructions can result in serious injury or death.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
Important
• The NAS has two M.2 SSD slots. For a list of compatible M.2 SSDs, go to https://
www.qnap.com/compatibility.
• QNAP recommends installing heatsinks on the M.2 SSD controllers to enhance cooling
eciency and to ensure consistent performance.
• Before installing non-QNAP heatsinks, ensure that they are of the appropriate size and
shape.
Installation and Conguration27
1. Power o the NAS.
2. Disconnect the power cord from the electrical outlet.
3. Disconnect all cables and external attachments.
4. Remove the front cover.
a. Locate the locking mechanism on the left side of the NAS.
b. Slide the lock up to release the front cover.
TS-x62, TS-x64 User Guide
c. Slide the front cover to the left and then pull.
Installation and Conguration28
TS-x62, TS-x64 User Guide
5. Remove each drive tray.
a. Remove a drive tray by simultaneously pressing the latch and pulling the tray.
6. Install the M.2 SSD.
Installation and Conguration29
Note
The following installation images do not include the chassis.
a. Unlock the M.2 spacer by pushing down on its edge.
TS-x62, TS-x64 User Guide
b. Insert the M.2 SSD into the slot.
c. Carefully press the M.2 SSD down until the spacer locks the drive into place.
d. Verify that the M.2 spacer is rmly locking the M.2 SSD into place.
Installation and Conguration30
TS-x62, TS-x64 User Guide
7. Optional: Install an additional M.2 SSD.
8. Slide each drive tray back into the NAS.
9. Attach the front cover.
a. Align the front cover with the grooves on the case and then slide to the right.
Installation and Conguration31
TS-x62, TS-x64 User Guide
b. Slide the lock down to secure the front cover.
10. Connect all cables and external attachments.
11. Connect the power cord to the electrical outlet.
12. Power on the NAS.
Replacing Memory Modules (TS-462, TS-464, TS-664)
The TS-462, TS-464, and TS-664 have two memory slots. You can increase the memory capacity of the NAS
by upgrading the memory modules. When using two modules, use only QNAP modules of the same type
and capacity to maintain system performance and stability. You can purchase QNAP memory modules from
authorized resellers.
Installation and Conguration32
Warning
• Only qualied personnel should perform the following steps. Failure to follow
instructions can result in serious injury or death.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power o the NAS.
2. Disconnect the power cord from the electrical outlet.
3. Disconnect all cables and external attachments.
4. Remove the front cover.
a. Locate the locking mechanism on the left side of the NAS.
b. Slide the lock up to release the front cover.
TS-x62, TS-x64 User Guide
c. Slide the front cover to the left and then pull.
Installation and Conguration33
TS-x62, TS-x64 User Guide
5. Remove each drive tray.
a. Remove a drive tray by simultaneously pressing the latch and pulling the tray.
6. Remove an existing module.
Installation and Conguration34
Note
The following installation images do not include the chassis.
a. Push the retention clips outward simultaneously to release the module.
TS-x62, TS-x64 User Guide
b. Verify that the module has tilted upward and is completely released from the slot.
Warning
Attempting to remove a module that is not completely released may damage the module and
the system board.
c. Hold the module by the edges.
d. Carefully slide the module out of the slot.
Installation and Conguration35
Warning
• Do not touch the internal components, particularly the metal connectors.
• Do not bend the module.
7. Install a new module.
a. Align the notch with the ridge in the slot.
b. Insert the module into the slot.
c. Verify that the metal connectors are completely inserted into the slot.
d. Carefully press down on the module until the retention clips lock the module into place.
TS-x62, TS-x64 User Guide
8. Slide each drive tray back into the NAS.
Installation and Conguration36
9. Attach the front cover.
a. Align the front cover with the grooves on the case and then slide to the right.
TS-x62, TS-x64 User Guide
b. Slide the lock down to secure the front cover.
10. Connect all cables and external attachments.
11. Connect the power cord to the electrical outlet.
12. Power on the NAS.
13. Verify that the module is recognized by the NAS.
a. Log on to QTS as administrator.
b. Go to Control Panel > System > System Status > Hardware Information .
Installation and Conguration37
TS-x62, TS-x64 User Guide
c. Check the value for Total memory.
Installing Expansion Cards
The NAS supports selected expansion cards. QNAP-branded expansion cards purchased from the company
website are shipped with the brackets necessary to t this NAS.
Warning
• Only qualied personnel should perform the following steps. Failure to follow
instructions can result in serious injury or death.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
•
Moving fan blades: Keep your hands and other body parts away from moving fan
blades.
•
Other moving components: Keep your hands and other body parts away from other
moving components.
1. Power o the device.
2. Disconnect the power cord from the electrical outlet.
3. Disconnect all cables and external attachments.
4. Remove the front cover.
a. Locate the locking mechanism on the left side of the NAS.
b. Slide the lock up to release the front cover.
Installation and Conguration38
TS-x62, TS-x64 User Guide
c. Slide the front cover to the left and then pull.
5. Remove the case cover.
a. Remove the screws that secure the case cover to the chassis.
Installation and Conguration39
TS-x62, TS-x64 User Guide
b. Slide the case cover back.
c. Slide the case cover to the left to detach it from the chassis.
6. Remove the PCIe cover.
a. Remove the screw that secures the cover to the chassis.
b. Pull the cover away from the slot.
Installation and Conguration40
TS-x62, TS-x64 User Guide
7. Optional: Attach the full-height bracket to the expansion card.
a. Remove all screws of the existing bracket.
b. Carefully pull the bracket away from the card.
c. Attach the full-height bracket to the card using the same screws.
Installation and Conguration41
TS-x62, TS-x64 User Guide
d. Verify that the bracket does not move.
8. Install the expansion card.
a. Hold the card by the edges.
b. Insert the card into the slot.
c. Attach the screw.
9. Attach the case cover.
a. Place the case cover on the NAS.
b. Slide the case cover to the left.
c. Slide the case cover to the front to secure it to the chassis.
Installation and Conguration42
TS-x62, TS-x64 User Guide
d. Attach the screws to the back of the NAS.
10. Attach the front cover.
a. Align the front cover with the grooves on the case and then slide to the right.
Installation and Conguration43
TS-x62, TS-x64 User Guide
b. Slide the lock down to secure the front cover.
11. Connect all cables and external attachments.
12. Connect the power cord to the electrical outlet.
13. Power on the NAS.
Expansion Unit Installation
The NAS supports SATA and USB expansion units. For details, see the table below.
You can purchase storage expansion accessories from QNAP or an authorized reseller.
For details, go to https://shop.qnap.com/.
Installation and Conguration44
TS-x62, TS-x64 User Guide
For the list of compatible expansion units and the maximum number of applicable expansion units, go to
https://www.qnap.com/go/compatibility-expansion.
Expansion Unit
DescriptionRequired Accessories
Model
TR-002• Uses a USB 3.2 Gen 2 Type-C interface
• Supports SATA HDD/SDD
TR-004• Uses a USB 3.2 Gen 1 Type-C interface
• Supports SATA HDD/SDD
TR-004U• Uses a USB 3.2 Gen 1 Type-C interface
• Supports SATA HDD/SDD
TL-D800C• Uses a USB 3.2 Gen 2 Type-C interface
• Supports SATA HDD/SDD
TL-R1200C-RP• Uses a USB 3.2 Gen 2 Type-C interface
• Supports SATA HDD/SDD
TL-D400S• Uses a SATA 6 Gbps (SFF-8088)
interface
• Supports SATA HDD/SSD
TL-D800S• Uses a SATA 6 Gbps (SFF-8088)
interface
• Supports SATA HDD/SSD
TL-D1600S• Uses a SATA 6 Gbps (SFF-8088)
interface
USB 3.2 Gen 2 Type-A to Type-C cable
USB 3.2 Gen 2 Type-A to Type-C cable
• USB 3.2 Gen 1 Type-A to Type-C cable
• RAIL-B02
USB 3.2 Gen 2 Type-A to Type-C cable
• USB 3.2 Gen 2 Type-A to Type-C cable
• RAIL-B02
• 1 x SFF-8088 connector cable
• QXP-400eS-A1164 host bus adapter
• 2 x SFF-8088 connector cables
• QXP-800eS-A1164 host bus adapter
• 4 x SFF-8088 to SFF-8644 connector
cables
• Supports SATA HDD/SSD
TL-R400S• Uses a SATA 6 Gbps (SFF-8088)
• QXP-1600eS-A1164 host bus adapter
• 1 x SFF-8088 connector cable
interface
• QXP-400eS-A1164 host bus adapter
• Supports SATA HDD/SSD
• RAIL-B02
TL-R1200S-RP• Uses a SATA 6 Gbps (SFF-8088)
interface
• Supports SATA HDD/SSD
• 3 x SFF-8088 to SFF-8644 connector
cables
• QXP-1600eS-A1164 host bus adapter
• RAIL-B02
Connecting USB Expansion Units
To connect the device to a USB expansion unit, a USB Type-A to USB Type-C cable is required.
1. Verify that the NAS is powered o.
2. Connect the expansion unit to the NAS.
a. Connect the USB cable to the USB Type-C port on the expansion unit.
b. Connect the USB cable to a USB 3.2 Gen 2 Type-A port on the NAS.
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Note
This image shows the TS-664 connected to two TR-004U USB expansion units.
3. Power on the expansion units.
4. Power on the NAS.
5. Verify that the expansion units are recognized by the NAS.
a. Log on to QTS as administrator.
b. Go to Main Menu > Storage & Snapshots > Overview > System .
c. Verify that the expansion units are listed.
Connecting SATA Expansion Units
The NAS supports connecting one SATA expansion unit. For required accessories details, see Expansion Unit
Installation
1. Power o the NAS.
2. Install a host bus adapter on the PCIe slot.
For details, see Installing Expansion Cards
Note
The QNAP QXP host bus adapter is required for connecting the SATA JBOD enclosure to a host
device. Third-party host bus adapters are not compatible with QNAP JBOD enclosures.
3. Connect the expansion unit to the NAS using the following topology.
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4. Power on the SATA JBOD expansion unit.
5. Power on the NAS.
6. Verify that the expansion unit is recognized by the NAS.
a. Log on to QuTS hero as administrator.
b. Go to Main Menu > Storage & Snapshots > Overview > System .
c. Verify that the expansion unit is listed.
QTS Installation
The NAS uses the QNAP QTS operating system. You can install QTS using any of the following methods.
MethodDescriptionRequirements
Qnder Pro installation
(Recommended)
If the NAS is connected to your local area
network, you can do the following:
• Locate the NAS using Qnder Pro.
• Complete the steps in the Smart
Installation Guide wizard.
• Computer
• Network cable
• Qnder Pro installer
For details, see Installing QTS Using
Qnder Pro.
Installation and Conguration47
MethodDescriptionRequirements
Cloud installationIf the NAS is connected to the internet,
you can do the following:
• Scan the QR code on the NAS.
• Specify the Cloud Key.
• Log into your myQNAPcloud account.
• Use myQNAPcloud Link to remotely
access your NAS.
• Complete the steps in the Smart
Installation Guide wizard.
For details, see Installing QTS Using the
Cloud Key.
Local installationIf the NAS supports HDMI output, you can
do the following:
• Connect the NAS to the required
hardware.
• Complete the steps in the Smart
Installation Guide wizard.
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• Computer or mobile device
• Network cable
• myQNAPcloud account
• Cloud Key
• Monitor
• HDMI cable
• USB keyboard or Remote
control (not available on all
models)
For details, see Installing QTS Using an
HDMI Connection.
Installing QTS Using Qnder Pro
Warning
Installing QTS deletes all data on the drives. Back up your data before proceeding.
Important
To protect your NAS from brute force attacks, create a new system administrator account
during QTS installation to disable the default "admin" account.
1. Power on the NAS.
2. Connect the NAS to your local area network.
3. Run Qnder Pro on a computer that is connected to the same local area network.
Note
To download Qnder Pro, go to https://www.qnap.com/utilities.
4. Click Next.
The QNAP Warranty Service page opens in the default web browser.
5. Click Check warranty.
The QNAP Warranty Service window opens in a new web page.
Important
You can check your device warranty policy or purchase an extended warranty plan at QNAP
Warranty Service.
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6. Close the warranty page.
The Smart Installation Guide opens in the default web browser.
7. Click Next.
The Enter the NAS name and administrator’s password screen appears.
8. Specify the following information.
• NAS name: Specify a name with 1 to 14 characters. The name supports letters (A to Z, a to z),
numbers (0 to 9), and hyphens (-), but cannot end with a hyphen.
• Username: Specify an administrator username that contains 1 to 32 characters. The name
supports letters (A to Z, a to z), numbers (0 to 9), and hyphens (-), multi-byte Chinese, Japanese,
Korean, and Russian characters.
The username cannot contain the following special characters: grave accent (`), asterisk (*), equal
sign (=), plus sign (+), square brackets ([ ]), backslash (\), vertical bar (|), semicolon (;), colon (:),
apostrophe ('), quotation mark ("), comma (,), less than sign (< ), greater than sign (>), slash (/),
question mark (?), percent sign (%)
• Password: Specify an administrator password with 1 to 64 characters. The password supports all
ASCII characters.
• Conrm Password: Enter the new administrator password again.
9. Click Next.
The Set the date and time screen appears.
10. Specify the time zone, date, and time using any of the following methods:
Tip
QNAP recommends connecting to an NTP server to ensure that the NAS follows the
Coordinated Universal Time (UTC) standard.
MethodsUser Actions
Synchronize with computer or device timeSelect Same as the computer/device time
The NAS time will be the same as your computer or
device used to congure the time.
Enter manuallya. Select Input Manually.
b. Specify the date and time.
The NAS date and time will be the same as the
congured time.
Synchronize with an Internet time server
automatically
Click Synchronize with an Internet time serverautomatically.
The NAS time will be the same as the NTP server.
11. Click Next.
The Congure the network settings screen appears.
12. Congure the network settings using any of the following methods.
MethodsUser Actions
Obtain an IP address automatically (DHCP)Select Obtain an IP address automatically (DHCP)
The system automatically detects and congures the
IP address settings.
Installation and Conguration49
MethodsUser Actions
Use static IP addressa. Select Use static IP address.
The IP address conguration page appears.
b. Specify the following IP address congurations:
• Interface
• IP Address
• Subnet Mask
• Default Gateway
• Primary DNS server
• Secondary DNS server
13. Click Next.
The Thunderbolt Connection page appears.
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Note
This page only appears if your device supports Thunderbolt. You will need to connect your
device to a computer using a Thunderbolt cable.
14. Click Next.
The Summary screen appears.
15. Review the settings.
16. Click Apply.
A conrmation message appears.
Warning
Clicking Conrm deletes all data on the drive before installing QTS.
17. Click Conrm.
QTS is installed.
Installing QTS Using the Cloud Key
Warning
Installing QTS deletes all data on the drives. Back up your data before proceeding.
Important
To protect your NAS from brute force attacks, create a new system administrator account
during QTS installation to disable the default "admin" account.
1. Power on the NAS.
2. Connect the NAS to the internet.
3. Go to the QNAP Cloud Installation page using one of the following methods:
• On your computer, go to your respective region's site to download QTS:
• China: https://install.qnap.com.cn
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• Global: https://install.qnap.com
• Scan the QR code on the NAS using a mobile device.
The web page lists all the uninitialized QNAP NAS devices on the local network.
4. Find your NAS from the list and then click Initialize.
Note
If your NAS is not listed, follow the instructions on the web page to specify the Cloud Key on the
NAS.
The installation wizard opens in the default web browser
5. Create an account or sign in to myQNAPcloud.
Note
You must return to this page to complete the installation after creating an account.
6. Specify the myQNAPcloud device name for the NAS.
Note
• The myQNAPcloud device name is used when remotely accessing the NAS.
• For security purposes, the myQNAPcloud Link remote connection service will be disabled
on your NAS after initialization. You can enable it by connecting to QTS through LAN and
then installing myQNAPcloud Link.
7. Click Next.
The QNAP Warranty Service page opens in the default web browser.
8. Click Check warranty.
The QNAP Warranty Service window opens in a new web page.
Important
You can check your device warranty policy or purchase an extended warranty plan at QNAP
Warranty Service.
9. Close the warranty page.
The Smart Installation Guide opens in the default web browser.
10. Specify the following information.
• NAS name: Specify a name with 1 to 14 characters. The name supports letters (A to Z, a to z),
numbers (0 to 9), and hyphens (-), but cannot end with a hyphen.
• Username: Specify an administrator username that contains 1 to 32 characters. The name
supports letters (A to Z, a to z), numbers (0 to 9), and hyphens (-), multi-byte Chinese, Japanese,
Korean, and Russian characters.
The username cannot contain the following special characters: grave accent (`), asterisk (*), equal
sign (=), plus sign (+), square brackets ([ ]), backslash (\), vertical bar (|), semicolon (;), colon (:),
apostrophe ('), quotation mark ("), comma (,), less than sign (< ), greater than sign (>), slash (/),
question mark (?), percent sign (%), or "admin".
• Password: Specify an administrator password with 1 to 64 characters. The password supports all
ASCII characters.
• Conrm Password: Enter the new administrator password again.
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11. Click Next.
The Set the date and time screen appears.
12. Specify the time zone, date, and time using any of the following methods:
Tip
QNAP recommends connecting to an NTP server to ensure that the NAS follows the
Coordinated Universal Time (UTC) standard.
MethodsUser Actions
Synchronize with computer or device timeSelect Same as the computer/device time
The NAS time will be the same as your computer or
device used to congure the time.
Enter manuallya. Select Input Manually.
b. Specify the date and time.
The NAS date and time will be the same as the
congured time.
Synchronize with an Internet time server
automatically
Click Synchronize with an Internet time serverautomatically.
The NAS time will be the same as the NTP server.
13. Click Next.
The Congure the network settings screen appears.
14. Congure the network settings using any of the following methods.
MethodsUser Actions
Obtain an IP address automatically (DHCP)Select Obtain an IP address automatically (DHCP)
The system automatically detects and congures the
IP address settings.
Use static IP addressa. Select Use static IP address.
The IP address conguration page appears.
b. Specify the following IP address congurations:
• Interface
• IP Address
• Subnet Mask
• Default Gateway
• Primary DNS server
• Secondary DNS server
15. Click Next.
The Thunderbolt Connection page appears.
Note
This page only appears if your device supports Thunderbolt. You will need to connect your
device to a computer using a Thunderbolt cable.
16. Click Next.
Installation and Conguration52
The Summary screen appears.
17. Review the settings.
18. Click Apply.
A conrmation message appears.
Warning
Clicking Conrm deletes all data on the drive before installing QTS.
19. Click Conrm.
QTS is installed.
Installing QTS Using an HDMI Connection
Warning
Installing QTS deletes all data on the drives. Back up your data before proceeding.
Important
To protect your NAS from brute force attacks, create a new system administrator account
during QTS installation to disable the default "admin" account.
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1. Connect an HDMI display to the NAS.
2. Connect a USB keyboard to the NAS or prepare the QNAP IR remote control (not available on all
models).
3. Power on the NAS.
The Welcome screen of the Smart Installation Guide appears.
4. Select Start Smart Installation Guide.
The Enter the NAS name and administrator’s password screen appears.
5. Specify the following information:
• NAS name: Specify a name with 1 to 14 characters. The name supports letters (A to Z, a to z),
numbers (0 to 9), and hyphens (-), but cannot end with a hyphen.
• Username: Specify an administrator username that contains 1 to 32 characters. The name
supports letters (A to Z, a to z), numbers (0 to 9), and hyphens (-), multi-byte Chinese, Japanese,
Korean, and Russian characters.
The username cannot contain the following special characters: grave accent (`), asterisk (*), equal
sign (=), plus sign (+), square brackets ([ ]), backslash (\), vertical bar (|), semicolon (;), colon (:),
apostrophe ('), quotation mark ("), comma (,), less than sign (< ), greater than sign (>), slash (/),
question mark (?), percent sign (%)
• Password: Specify an administrator password with 1 to 64 characters. The password supports all
ASCII characters.
• Conrm Password: Enter the new administrator password again.
6. Click Next.
The Thunderbolt Connection page appears.
Note
This page only appears if your device supports Thunderbolt. You will need to connect your
device to a computer using a Thunderbolt cable.
Installation and Conguration53
7. Click Next.
The Summary screen appears.
8. Review the settings.
9. Click Next.
The Conrm screen appears.
Warning
Clicking Next deletes all data on the drive before installing QTS.
10. Click Next.
QTS is installed.
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Installation and Conguration54
3. Basic Operations
This chapter describes basic NAS operations.
Power Button
OperationUser ActionResult
Power onPress the button once.The device powers on.
Power oPress and hold the button for 1.5
seconds.
Force power oPress and hold the button for 5 seconds. The device powers o.
Reset Button
The device powers o.
Important
Use this method only when
the device is unresponsive.
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OperationUser ActionResult
Basic system resetPress and hold the
button for 3 seconds.
The following settings are reset to default:
• System administrator password: The default password
is the rst MAC address in uppercase letters
without special characters. For example, if the rst
MAC address is 00-08-9B-F6-15-75, then the admin
password would be 00089BF61575.
Tip
You can nd the rst MAC address with
Qnder Pro or attached to a label on the
device listed as MAC1.
• The admin account is automatically enabled.
• TCP/IP conguration:
• Obtain IP address settings automatically via DHCP
• Disable jumbo frames
• If port trunking is enabled (multi-LAN models
only), the port trunking mode is reset to “Active
Backup (Failover)”.
Advanced system
reset
Press and hold the
button for 15 seconds.
• System port: 8080 (system service port)
• Security level: Low (Allow all connections)
• LCD panel password: (blank)
• VLAN: Disabled
The default factory settings are restored.
To retrieve old data after an advanced system reset,
recreate the previous folder structure on the NAS.
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USB One Touch Copy Button
The USB One Touch Copy button allows you to copy data backups from a USB device to the NAS or from the
NAS to a USB device.
This feature supports incremental backups. The NAS only copies les that were modied or added after the
last backup.
To congure the behavior of the button when an external device is connected to the button's USB port,
install and use Hybrid Backup Sync on your QNAP operating system. For details, see the Hybrid Backup Sync
documentation.
LEDs
LEDs indicate the system status and related information when the device is powered on. The following
LED information applies only when the drive is correctly installed and when the device is connected to the
network or to a host.
For details on the location of the LEDs, see Front Panel.
Basic Operations 56
LEDStatusDescription
System StatusFlashes green and red
• A drive is being formatted.
alternately every 0.5
seconds
• The device is being initialized.
• The operating system is being updated.
• RAID rebuilding is in progress.
• Online RAID Capacity Expansion is in progress.
• Online RAID Level Migration is in progress.
Red• A drive is invalid.
• A disk volume has reached its full capacity.
• A disk volume is about to reach its full capacity.
• A system fan is not functioning.
• An error occurred when accessing (read/write) the
data.
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• A bad sector is detected on the hard drive.
• The device is in degraded read-only mode (two
member drives failed in RAID 5 or RAID 6 but the data
can still be read).
• A hardware self-test error occurred.
Flashes red every 0.5
seconds
Flashes green every 0.5
The device is in degraded mode (one member drive failed
in RAID 1, RAID 5, or RAID 6).
• The device is not congured.
seconds
• A drive is not formatted.
GreenThe device is ready.
O• All drives are in standby mode.
• The device is powered o.
LANOrangeThe network connection is operating at 1 Gbps.
Flashes orangeThe device is being accessed from the network.
OThe device is not connected to a network.
DriveFlashes redData is being accessed, and during the process a drive
read/write error occurred.
RedA drive read/write error occurred.
Flashes greenData is being accessed.
GreenThe drive is ready.
ONo drive was detected.
Multi-Gigabit
speed
GreenThe network connection is operating at 2.5 Gbps.
Orange• The network connection is operating at 1 Gbps.
• The network connection is operating at 100 Mbps.
OThe network connection is operating at 10 Mbps.
Basic Operations 57
LEDStatusDescription
Multi-Gigabit
activity
OrangeA network connection has been established.
Flashes orangeThe device is being accessed on this network.
OThere is no network connection.
USB One Touch
Copy
Flashes blue every 0.5
seconds
• A USB device connected to the USB One Touch Copy
port is detected.
• A USB device connected to the front USB port is being
removed from the device.
• A USB device connected to the front USB port is being
accessed.
BlueA USB device is detected in the front USB port.
ONo USB device is detected.
Audio Alert
DurationFrequencyDescription
Short beep (0.5 seconds)1• The NAS is starting up.
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• When the reset button is pressed for 3 seconds,
the NAS resets congurations.
• When the reset button is pressed for 15 seconds,
the NAS resets congurations and reboots.
• The operating system was updated.
3• The NAS data cannot be copied to the external
storage device connected to the USB One Touch
Copy port.
Long beep (1.5 seconds)3 (every 5 minutes)• A system fan is not functioning.
• A fan module has been removed.
2• A disk volume is about to reach its full capacity.
• A disk volume has reached its full capacity.
• The drives are in degraded mode.
• A drive is rebuilding.
• A drive is plugged in or out.
1• The NAS was powered o by force shutdown
(hardware shutdown).
• The NAS was powered on successfully and is
ready.
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4. NAS Migration
You can migrate data and settings from your current NAS to another NAS model with minimal disruptions
by installing all the hard drives from the source NAS to the destination NAS. RAID conguration and other
settings are retained on the destination NAS after migration.
NAS Migration Requirements
You can only migrate drives to specic NAS models, depending on your source NAS. For the list of NAS
models compatible with direct NAS migration, see https://www.qnap.com/go/nas-migration.
Your device must meet the following requirements:
• QTS NAS supports several types of NAS migration:
• ARM NAS to an ARM NAS
• x86 NAS to an x86 NAS
• ARM NAS to an x86 NAS
Note
You cannot migrate from an x86 NAS to an ARM NAS.
• The destination NAS must run on the same QTS version as the source NAS (or later).
• The destination NAS must have sucient free drive bays to accommodate all the drives that you are
migrating from the source NAS.
For NAS models that do not support NAS migration, you can migrate existing data using HBS 3. For details,
see Migrating NAS Data Using HBS 3.
Status and Setting Changes after NAS Migration
The status of NAS data and settings varies after migration.
Data and SettingsAfter NAS Migration
Registered myQNAPcloud nameYour registered myQNAPcloud name is not migrated.
Encrypted disk volumesIf the NAS does not support le system encryption,
encrypted disk volumes are not migrated.
Warning
To prevent data loss, back up and save the
encryption keys of encrypted disk volumes in
a safe place. You can also choose to decrypt
disk volumes before migration.
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Data and SettingsAfter NAS Migration
Shared foldersAll shared folders and the downloaded les stored in them
are retained.
Warning
To prevent data loss, back up and save
encryption keys or passwords of encrypted
shared folders in a safe place before
migration.
Important
Folder permissions on the destination NAS
must be recongured after migration.
Network• If the number of network ports or network port
specications on the destination NAS is dierent from
the source NAS, the following network and virtual
settings may change and require reconguration:
port trunking, virtual machines, Thunderbolt, USB
QuickAccess, and more.
• You must recongure network settings when the source
NAS is running on QTS 4.3.5 or earlier versions.
Windows AD congurationWindows AD congurations must be recongured.
LicensesLicenses are not migrated.
Warning
To prevent losing all your software licenses,
QNAP recommends deactivating licenses on
the source NAS before data migration.
ApplicationsIf the destination NAS has less RAM than the source NAS,
the following features and applications might not function:
Virtualization Station, Qsirch, and Snapshots.
ServicesOnly services supported by the destination NAS are
available.
Multimedia featuresSome multimedia features are disabled by default.
Migrating a NAS
Important
Before performing NAS migration, ensure that you understand all requirements and
possible changes after migration.
For details see the following topics:
• NAS Migration Requirements
• Status and Setting Changes After NAS Migration
1. Power o the source NAS and the destination NAS.
2. Remove the drives.
Important
QNAP recommends following the source NAS drive order when installing the drives. Take note
of the drive tray order when removing the drives.
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a. Remove the drives from the source NAS.
b. Remove the drive trays from the destination NAS.
3. Install the drives.
a. Install source NAS drives onto the destination NAS drive trays.
b. Insert the drive trays into the destination NAS.
4. Power on the destination NAS.
5. Log on to QTS as an administrator on the destination NAS.
The destination NAS automatically checks for the latest rmware update.
Migrating NAS Data Using HBS 3
For NAS models that do not support direct migration, you can initialize the destination NAS then copy data
from the source NAS to the destination NAS using HBS 3.
Preparing the Destination NAS
1. Log on to QTS.
2. Create one or more storage pools.
For details, see the Creating a Storage Pool topic in the QTS user guide.
3. Create one or more volumes.
For details, see the Volume Creation topic in the QTS user guide.
4. Create shared folders on the destination NAS.
For details, see the Creating a Shared Folder topic in the QTS user guide.
5. Install HBS 3 onto the destination NAS.
a. Go to App Center.
b. Search for HBS 3.
c. Click Install.
HBS 3 is installed on the destination NAS.
6. Enable the remote server settings on the destination NAS.
a. Go to App Center > HBS 3 > Services > RTRR Server .
b. Click Enable RTRR Server.
The RTRR server settings window appears.
c. Specify the RTRR Server settings.
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SettingDescription
PasswordSpecify a password that contains 1 to 16 characters from any of the
PortSpecify a port number to access the RTRR server.
7. Click Apply.
A conrmation window appears.
8. Click OK.
The remote server settings are completed.
Creating a One-Way Sync Job
1. On the source NAS, go to App Center > HBS 3 > Sync .
2. Click Sync Now.
3. Select One-way Sync Job.
The Create a Sync Job window appears.
4. Click Remote NAS.
5. Click Add New Account.
The Create a Storage Space window appears.
6. Select the destination NAS as the destination storage space and specify the following:
SettingDescription
NameThe name used to identify the storage space.
IP address / Host nameThe IP address or hostname used to access the storage space.
Tip
Click to scan for available devices.
PortThe port number used to access the storage space.
This value must be between 1 to 65535.
PasswordThe password used to access the storage space.
Use SSL connectionRequires SSL connection when accessing the remote NAS.
7. Optional: Test the connection.
TestDescription
Detect ServerTests the accessibility of the selected storage space.
Speed TestTests the network connection speed of the selected storage space.
8. Click Create.
9. Click Select.
NAS Migration 62
10. Select the paired folders.
Important
• All subfolders and les in the selected folder are selected.
• You can only sync up to 16 paired folders per job.
a.
Under the source, click
A dialog box opens.
b. Select a folder.
c. Click OK.
The dialog box closes.
d.
Under the destination, click .
A dialog box opens.
e. Select a folder.
f. Click OK.
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.
g. Optional: Add more paired folders if necessary.
11. Click Next.
The Schedule screen appears.
12. Select Sync now.
13. Click Next.
The Rules screen appears.
14. Optional: Congure job rules.
15. Click Next.
The Summary screen appears.
16. Review the job summary.
17. Click Create.
The source NAS runs the created one-way sync job.
Note
It may take several minutes to migrate shared folders from the source NAS to the destination
NAS.
Importing Local Users or Group Settings to the Destination NAS
1. Power on the source NAS.
2. Back up the users or group settings from the source NAS.
a. Log on to QTS.
b. Go to Control Panel > Privilege > Users .
c. Click Create, and then click Import/Export Users.
The Import/Export Users window appears.
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d. Select Export user and user group settings.
e. Click Next.
The NAS user and user group settings are exported as a le and downloaded onto your computer.
3. Import user settings on the source NAS to the destination NAS.
a. On the destination NAS, log on to QTS.
b. Go to Control Panel > Privilege > Users .
c. Click Create, and then click Import/Export Users.
d. Select Import user and user group settings.
Note
You can select whether to send a notication mail to newly created users or overwrite duplicate
users.
e. On your computer, select the user settings le exported from the source NAS.
The source NAS user settings le is imported to the destination NAS.
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5. Troubleshooting
This chapter describes basic troubleshooting information.
Forcing Qnder Pro or myQNAPcloud to Locate the NAS
If Qnder Pro or myQNAPcloud is unable to locate the NAS during QTS installation, the drives or data may
be faulty.
1. Power o the NAS.
2. Remove all drives.
3. Power on the NAS.
4. Locate the NAS using Qnder Pro or myQNAPcloud.
5. Reinsert the drives.
6. Continue with the QTS installation.
Hot-swapping Failed Drives
The NAS supports hot-swapping of drives in the following situations:
RAID TypeNumber of DisksSituation
RAID 12One member drive fails.
RAID 5≥ 3One member drive fails.
RAID 6≥ 4One or two member drives fail.
RAID 10≥ 4 (Must be an even number)One or two member drives in two
dierent pairs fail.
RAID 50≥ 6One disk per subgroup fails.
1. Log on to QTS.
2. Go to Main Menu > Storage & Snapshots > Storage > Disks/VJBOD .
3. Locate the failed drive.
4. Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive.
5. Remove the failed drive from the device.
6. Wait for 20 seconds or until the device beeps twice.
7. Remove the failed drive from the drive tray.
8. Insert the new drive into the drive tray.
9. Install the new drive.
The NAS beeps twice.
10. Go to Main Menu > Storage & Snapshots > Storage > Storage/Snapshots .
11. Locate the volume that contains the new drive and then verify that the status is Rebuilding.
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Recovering Unintentionally Removed Hard Drives
The NAS supports exclusive RAID recovery technology to recover failed RAID groups from unintentional
disconnection or removal of drives. Users can recover an inactive RAID 1, RAID 5, RAID 6, RAID 10, or RAID 50
group from degraded mode.
RAID TypeRAID Recovery
Support
SingleNo1N/A
JBODYes≥ 2N/A
RAID 0Yes≥ 2N/A
RAID 1Yes21
RAID 5Yes≥ 31
RAID 6Yes≥ 42
RAID 10Yes≥ 4 (Must be an even
RAID 50Yes≥ 6One disk per subgroup fails.
Number of DisksDisk Failure Tolerance
One disk per subgroup fails.
number)
Support and Other Resources
QNAP provides the following resources:
ResourceURL
Documentationhttps://download.qnap.com
Compatibility Listhttps://www.qnap.com/compatibility
NAS Migration Compatibilityhttps://www.qnap.com/go/nas-migration
Expansion Unit Compatibilityhttps://www.qnap.com/go/compatibility-expansion
Service Portalhttps://service.qnap.com
Product Support Statushttps://www.qnap.com/go/product/eol.php
Downloadshttps://download.qnap.com
Community Forumhttps://forum.qnap.com
QNAP Accessories Storehttps://shop.qnap.com
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6. Glossary
Cloud Key
Unique 8-digit code assigned to each NAS device
myQNAPcloud
Provides various remote access services such as DDNS and myQNAPcloud Link
myQNAPcloud Link
Enables you to access QNAP devices over the internet without conguring complex port forwarding settings
Qnder Pro
QNAP utility that lets you locate and access QNAP NAS devices in your local area network
QNAP ID
User account that enables you to use myQNAPcloud remote access and other QNAP services
QTS
QNAP NAS operating system
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7. Notices
This chapter provides information about warranty, disclaimers, licensing, and federal regulations.
Limited Warranty
QNAP oers limited warranty service on our products. Your QNAP-branded hardware product is warranted
against defects in materials and workmanship for a period of one (1) year or more from the date printed on
the invoice. ("Warranty Period"). Please review your statutory rights at www.qnap.com/warranty, which may
be amended from time to time by QNAP in its discretion.
Disclaimer
Information in this document is provided in connection with products of QNAP Systems, Inc. (the "QNAP").
No license, express or implied, by estoppels or otherwise, to any intellectual property rights is granted by
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or infringement of any patent, copyright or other intellectual property right.
QNAP products are not intended for use in medical, life saving, life sustaining, critical control or safety
systems, or in nuclear facility applications.
In no event shall QNAP’s liability exceed the price paid for the product from direct, indirect, special,
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any individual or entity.
Back up the system periodically to avoid any potential data loss is recommended. QNAP disclaims any
responsibility of all sorts of data loss or recovery.
Should you return any components of the package of QNAP products such as NAS (Network Attached
Storage) for refund or maintenance, make sure they are carefully packed for shipping. Any form of damages
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All the features, functionality, and other product specications are subject to change without prior notice or
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Further, the ® or ™ symbols are not used in the text.
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The terms HDMI, HDMI High-Denition Multimedia Interface, HDMI Trade
dress and the HDMI Logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.
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Other company names and products mentioned herein are trademarks or registered trademarks of their
respective holders.
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NECESSARY SERVICING, REPAIR OR CORRECTION.
17. Limitation of Liability.
IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY
COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MODIFIES AND/OR CONVEYS THE PROGRAM
AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE
PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE
OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE
WITH ANY OTHER PROGRAMS), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.
18. Interpretation of Sections 16 and 17.
If the disclaimer of warranty and limitation of liability provided above cannot be given local legal eect
according to their terms, reviewing courts shall apply local law that most closely approximates an
absolute waiver of all civil liability in connection with the Program, unless a warranty or assumption of
liability accompanies a copy of the Program in return for a fee.
END OF TERMS AND CONDITIONS
CE Notice
This device complies with CE Compliance Class B.
UKCA Notice
This device complies with the UKCA requirements for products sold in Great Britain.
FCC Notice
FCC Class B Notice
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
Notices 76
TS-x62, TS-x64 User Guide
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired
operation.
Note
This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment o and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
Important
Any modications made to this device that are not approved by QNAP Systems, Inc. may
void the authority granted to the user by the FCC to operate this equipment.
VCCI Notice
VCCI–B
BSMI Notice
• Connect the equipment into an outlet on a circuit dierent from that to which the
receiver is connected.
• Consult the dealer or an experienced radio/television technician for help.