QNAP TS-253D-4G User Manual

TS-x53D
TS-253D TS-453D TS-653D
User Guide
Document Version: 1 05/05/2020
TS-x53D User Guide

Contents

1. Preface
About This Guide.......................................................................................................................................... 3
Audience.......................................................................................................................................................3
Document Conventions................................................................................................................................ 3
About TS-x53D............................................................................................................................................. 4
Hardware Specifications .............................................................................................................................. 4
Package Contents........................................................................................................................................ 6
Components................................................................................................................................................. 7
Front Panel...............................................................................................................................................7
Rear Panel................................................................................................................................................7
Right Panel...............................................................................................................................................8
Drive Numbering.......................................................................................................................................9
Safety Information.......................................................................................................................................10
Installation Requirements............................................................................................................................11
Setting Up the NAS.....................................................................................................................................11
3. Installation and Configuration
Hardware Installation.................................................................................................................................. 13
Installing Drives...................................................................................................................................... 13
Replacing Memory Modules...................................................................................................................22
Installing Expansion Cards.....................................................................................................................28
Installing Expansion Units...................................................................................................................... 35
QTS Installation.......................................................................................................................................... 38
Installing QTS Using Qfinder Pro........................................................................................................... 38
Installing QTS Using the Cloud Key....................................................................................................... 39
Installing QTS Using an HDMI Connection............................................................................................ 41
4. Basic Operations
Power Button.............................................................................................................................................. 42
Reset Button............................................................................................................................................... 43
USB One Touch Copy Button..................................................................................................................... 43
LEDs........................................................................................................................................................... 44
Audio Alert.................................................................................................................................................. 46
5. Troubleshooting
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS......................................................................... 47
Hot-swapping Failed Drives........................................................................................................................47
Recovering Unintentionally Removed Healthy Drives................................................................................ 48
Support and Other Resources.................................................................................................................... 48
6. Glossary
CloudKey.................................................................................................................................................... 49
myQNAPcloud............................................................................................................................................ 49
myQNAPcloud ID........................................................................................................................................49
Qfinder Pro................................................................................................................................................. 49
QTS.............................................................................................................................................................49
7. Notices
1
Limited Warranty.........................................................................................................................................50
Disclaimer................................................................................................................................................... 50
GNU Public License....................................................................................................................................50
FCC Notice................................................................................................................................................. 58
CE Notice....................................................................................................................................................58
SJ/T 11364-2006.........................................................................................................................................59
2
TS-x53D User Guide

1. Preface

About This Guide

This guide provides information on the QNAP TS-x53D NAS and step-by-step instructions on installing the hardware. It also provides instructions on basic operations and troubleshooting information.

Audience

This document is intended for consumers and storage administrators. This guide assumes that the user has a basic understanding of storage and backup concepts.

Document Conventions

Symbol Description
Notes provide default configuration settings and other supplementary information.
Important notes provide information on required configuration settings and other critical information.
Tips provide recommendations or alternative methods of performing a task or configuring settings.
Warnings provide information, that when ignored, may result to potential loss, injury, or even death.
Preface 3
TS-x53D User Guide

2. Product Overview

This chapter provides basic information about the QNAP TS-x53D NAS.

About TS-x53D

The TS-x53D is powered by an Intel® Celeron® quad-core 2.0 GHz NAS with 2.5 GbE connectivity with burst up to 2.7 GHz. In addition to the two built-in 2.5 GbE ports, the TS-x53D supports QNAP networking adapters. It features three USB 2.0 ports and two USB 3.2 Generation 1 ports. The TS-x53D is available in 2-drive bay, 4-drive bay, and 6-drive bay models that support multi-cloud backup, cloud storage gateways, 4K HDMI output, and real-time transcoding.

Hardware Specifications

Ordering P/N Drive bays Memory Power supply
TS-253D-4G 2 4 GB Single
TS-453D-4G 4 4 GB Single
TS-453D-8G 4 8 GB Single
TS-653D-4G 6 4 GB Single
TS-653D-8G 6 8 GB Single
Component TS-253D TS-453D TS-653D
Ordering Information
Ordering P/N TS-253D-4G • TS-453-4G
• TS-453-8G
Processor
CPU Intel® Celeron® J4125
Frequency 4-core 2.0 GHz/2.7 GHz burst
Architecture x86 64-bit
Encryption engine
Memory
Pre-installed memory
Memory slots 2 x SODIMM DDR4
AES-NI
4 GB RAM: 1 x 4 GB SODIMM DDR4
Important
• Use only QNAP memory modules to maintain system performance and stability. For NAS devices with more than one memory slot, use QNAP modules with identical specifications.
• 4 GB RAM: 1 x 4 GB SODIMM DDR4
• 8 GB RAM: 2 x 4 GB SODIMM DDR4
• TS-653D-4G
• TS-653D-8G
• 4 GB RAM: 1 x 4 GB SODIMM DDR4
• 8 GB RAM: 2 x 4 GB SODIMM DDR4
Maximum memory
• Using unsupported modules may degrade performance, cause errors, or prevent the operating system from starting.
8 GB RAM: 2 x 4 GB
Product Overview 4
TS-x53D User Guide
Component TS-253D TS-453D TS-653D
Flash
4 GB (dual-boot OS protection)
memory
Storage
Drive bays 2 x 3.5-inch SATA 6 Gbps 4 x 3.5-inch SATA 6 Gbps 6 x 3.5-inch SATA 6 Gbps
Note
The SATA 6 Gbps is also backward compatible with the SATA 3 Gbps.
Drive
3.5-inch bays:
compatibility
• 3.5-inch SATA hard disk drives
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
SSD cache
3.5-inch drive bays: 1 to 2 3.5-inch drive bays: 1 to 4 3.5-inch drive bays: 1 to 6 acceleration support
Hot-
Supported
swapping
Network
2.5 Gigabit
2 x 2.5 GbE RJ45 Ethernet ports
External I/O Ports & Expansion Slots
PCIe slots 1 x PCle Gen 2.0 x4 1 x PCle Gen 2.0 x2
Tip
For the list of compatible expansion cards, go to https://www.qnap.com/
compatibility.
USB ports Front:
• 1 x USB 3.2 Type-A
Note
This USB port supports One Touch Copy.
Rear:
• 1 x USB 3.2 Type-A
• 3 x USB 2.0 Type-A
HDMI ports 1 x HDMI 2.0 (up to 4096 x 2160 at 60 Hz)
Interface
IR sensor 1
Note
The QNAP RM-IR004 remote control is an optional separate purchase.
Buttons • Power
• Reset
• USB One Touch Copy
Product Overview 5
TS-x53D User Guide
Component TS-253D TS-453D TS-653D
Dimensions
Form factor Tower
Dimensions (H x W x D)
168 x 105 x 226 mm
(6.61 x 4.13 x 8.90 in)
168 x 170 x 226 mm (6.61 x 6.69 x 8.90 in)
168 x 235 x 226 mm (6.61 x 9.25 x 8.90 in)
Net weight 1.48 kg (3.26 lbs) 2.37 kg (5.22 lbs) 2.87 kg (6.33 lbs)
Others
Power
65W, 100-240V AC 90W, 100-240V AC 120W, 100-240V AC supply unit
Power
12.448 W 25.98 W 35.437 W
consumption
System
CR2032 lithium battery (3V, 225 mAh) battery
Sound level 17.1 dB(A) 21.1 dB(A) 21.3 dB(A)
Note
The sound level was tested at a bystander position, which is within one meter of the NAS. The test NAS operated at low speed with the maximum number of drives installed.
Fans 1 x 70mm, 12V DC 1 x 120mm, 12V DC 2 x 90mm, 12V DC
Operating
0˚C to 40˚C (32˚F to 104˚F) temperature
Relative
• Non-condensing relative humidity: 5% to 95%
humidity
• Wet-bulb temperature: 27˚C (80.6˚F)
Security slot Kensington security slot
Tip
Model specifications are subject to change without prior notice. To see the latest specifications, go to https://www.qnap.com.

Package Contents

Item Quantity
TS-x53D NAS 1
AC power adapter 1
Power cord 1
Ethernet cable 2 x Cat5e
Screws for 3.5-inch drives • TS-253D: 8
• TS-453D: 16
• TS-653D: 24
Screws for 2.5-inch drives • TS-253D: 6
• TS-453D: 12
• TS-653D: 18
Quick Installation Guide (QIG) 1
Product Overview 6

Components

Front Panel

TS-x53D User Guide
No. Component No. Component
1 Power button 5 Drive LEDs
2 Status LED 6 USB 3.2 Gen 1 One Touch Copy Type-A port
3 LAN LED 7 USB One Touch Copy button
4 USB LED - -

Rear Panel

Product Overview 7
No. Component No. Component
1 PCIe low-profile cover 6 Power input
2 Reset button 7 2.5 Gigabit Ethernet ports (RJ45)
3 HDMI 2.0 port 8 2.5 Gigabit Ethernet LEDs
4 USB 3.2 Gen 1 Type-A port 9 Kensington security slot
5 USB 2.0 Type-A ports - -

Right Panel

TS-x53D User Guide
Note
The image does not include the chassis.
No. Component No. Component
1 PCIe 2.0 x2
3 Memory slot 2
Note
The TS-253D has a PCIe 2.0 x4 slot.
2 Memory slot 1 - -
Product Overview 8

Drive Numbering

TS-x53D User Guide
TS-253D
TS-453D
Product Overview 9
TS-653D
TS-x53D User Guide

Safety Information

The following instructions help ensure personal safety and environmental safety. Read these instructions carefully before performing any operations.
General Instructions
• The NAS should be stored in a secure location with restricted access, controlled through the use of a tool, lock and key, or any means of security.
• Only qualified, skilled, and authorized persons with knowledge of all restrictions, safety precautions, and installation and maintenance procedures should have physical access to the NAS.
• To avoid potential injury or damage to components, ensure that the drives and other internal system components have cooled before touching them.
• Observe electrostatic discharge (ESD) procedures to avoid potential injury or damage to components.
Power
• To reduce the risk of fire or electric shock, ensure that you only connect the power cord to a properly grounded electrical outlet.
The device may have one or more power supply unit (PSU) cords. To avoid serious injuries, a trained service technician must disconnect all PSU cords before installing or replacing system components.
System Battery
• To avoid potential battery explosion, causing injury or damage to components, ensure that you replace the existing battery with a battery of the same type.
Product Overview 10
TS-x53D User Guide
• Dispose of used batteries properly according to local regulations or the instructions of the battery manufacturer.
Moving Parts
Moving fan blades: Keep your body parts away from moving fan blades while the device is connected to a power source.
Moving components: Keep your body parts away from other moving components.

Installation Requirements

Category Item
Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface without exposure to direct sunlight, liquids, or chemicals
Hardware and peripherals • Storage drives
For the list of compatible drive models, go to
https://www.qnap.com/compatibility.
• Network cable
Tools • Phillips #1 or #2 screwdriver
• Anti-static wrist strap

Setting Up the NAS

Important
Read all safety requirements and information in Safety Information carefully before setting up the NAS or installing NAS components.
1. Place your NAS device in an environment that meets the requirements. For details, see Installation Requirements.
2. Install the drives. For details, see the following:
Installing 3.5-inch Hard Drives on 3.5-inch Drive Bays
Installing 2.5-inch Hard Drives and Solid-State Drives on 3.5-inch Drive Bays
3. Optional: Replace the memory modules. For details, see Replacing Memory Modules.
Product Overview 11
4. Optional: Install the expansion cards. For details, see Installing Expansion Cards.
5. Connect the power cord and all applicable cables.
6. Power on the NAS.
7. Install QTS.
For details, see QTS Installation.
8. Log on to QTS.
TS-x53D User Guide
Product Overview 12
TS-x53D User Guide

3. Installation and Configuration

This chapter provides specific hardware and firmware installation and configuration steps.

Hardware Installation

This section provides information on installing drives, memory modules, and expansion cards.

Installing Drives

The TS-x53D is compatible with 3.5-inch hard drives, 2.5-inch hard drives, and 2.5-inch solid-state drives.
Installing 3.5-inch Hard Drives on 3.5-inch Drive Bays
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
Moving fan blades: Keep your hands and other body parts away from moving fan blades.
Other moving components: Keep your hands and other body parts away from other moving components.
1. Power off the NAS.
2. Remove the front cover.
a. Locate the locking mechanism on the left side of the NAS.
b. Slide the lock down to release the front cover.
Installation and Configuration 13
TS-x53D User Guide
c. Slide the front cover to the left and then pull.
3. Remove the drive tray.
a. Remove a drive tray by simultaneously pressing the latch and pulling the tray.
Installation and Configuration 14
TS-x53D User Guide
Important
Remember the number of each drive. The drive trays will need to be returned to their original bays.
b. Pull the tray handle outward.
c. Pull the tray out.
4. Install a drive on the tray.
a. Remove the fastening panels from the sides of the drive tray.
b. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes
on the bottom of the tray.
c. Attach the fastening panels to lock the drive to the tray.
Installation and Configuration 15
Note
Install screws to transport the NAS with HDDs installed.
TS-x53D User Guide
5. Load the tray into the bay.
a. Insert the tray into the bay.
b. Push the handle.
6. Attach the front cover.
a. Align the front cover with the grooves on the case and then slide to the right.
Installation and Configuration 16
TS-x53D User Guide
b. Slide the lock up to secure the front cover.
7. Power on the NAS.
Installing 2.5-inch Hard Drives and Solid-State Drives on 3.5-inch Drive Bays
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
Installation and Configuration 17
Moving fan blades: Keep your hands and other body parts away from moving fan blades.
Other moving components: Keep your hands and other body parts away from other moving components.
1. Power off the NAS.
2. Remove the front cover.
a. Locate the locking mechanism on the left side of the NAS.
b. Slide the lock down to release the front cover.
TS-x53D User Guide
c. Slide the front cover to the left and then pull.
Installation and Configuration 18
TS-x53D User Guide
3. Remove the drive tray.
a. Remove a drive tray by simultaneously pressing the latch and pulling the tray.
Important
Remember the number of each drive. The drive trays will need to be returned to their original bays.
b. Pull the tray handle outward.
c. Pull the tray out.
4. Install a drive on the tray.
a. Remove the right fastening panel from the drive tray.
Installation and Configuration 19
TS-x53D User Guide
b. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes
on the bottom of the tray.
c. Attach the screws.
5. Load the tray into the bay.
a. Insert the tray into the bay.
b. Push the handle.
Installation and Configuration 20
TS-x53D User Guide
6. Attach the front cover.
a. Align the front cover with the grooves on the case and then slide to the right.
b. Slide the lock up to secure the front cover.
Installation and Configuration 21
TS-x53D User Guide
7. Power on the NAS.

Replacing Memory Modules

The NAS has two memory slots. You can increase the memory capacity of the NAS by upgrading the memory module. Use only QNAP modules of the same type and capacity to maintain system performance and stability. You can purchase QNAP memory modules from authorized resellers.
Important
Ensure that each pair uses identical modules. For details on slot numbering, see Right Panel.
Warning
• Only qualified personnel should perform the following steps. Failure to follow instructions can result in serious injury or death.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
Moving fan blades: Keep your hands and other body parts away from moving fan blades.
Other moving components: Keep your hands and other body parts away from other moving components.
1. Power off the NAS.
Installation and Configuration 22
2. Disconnect the power cord from the electrical outlet.
3. Disconnect all cables and external attachments.
4. Remove the front cover.
a. Locate the locking mechanism on the left side of the NAS.
TS-x53D User Guide
b. Slide the lock down to unlock the front cover.
5. Remove the drive tray.
a. Remove a drive tray by simultaneously pressing the latch and pulling the tray.
Installation and Configuration 23
TS-x53D User Guide
Important
Remember the number of each drive. The drive trays will need to be returned to their original bays.
b. Pull the tray handle outward.
c. Pull the tray out.
6. Place the NAS on its right side.
Note
This image shows the TS-453D model.
7. Optional: Remove an existing module.
Installation and Configuration 24
a. Push the retention clips outward simultaneously to release the module.
TS-x53D User Guide
b. Verify that the module has tilted upward and is completely released from the slot.
Warning
Attempting to remove a module that is not completely released may damage the module and the motherboard.
c. Hold the module by the edges.
d. Carefully slide the module out of the slot.
Warning
• Do not touch the internal components, particularly the metal connectors.
Installation and Configuration 25
• Do not bend the module.
8. Install a new module.
a. Align the notch with the ridge in the slot.
b. Insert the module into the slot.
c. Verify that the metal connectors are completely inserted into the slot.
d. Carefully press down on the module until the retention clips lock the module into place.
TS-x53D User Guide
9. Load the tray into the bay.
a. Insert the tray into the bay.
b. Push the handle.
Installation and Configuration 26
10. Attach the front cover.
a. Align the front cover with the grooves on the case and then slide to the right.
TS-x53D User Guide
b. Slide the lock up to secure the front cover.
11. Connect all cables and external attachments.
12. Power on the NAS.
13. Verify that the module is recognized by the NAS.
a. Log on to QTS as administrator.
b. Go to Control Panel > System > System Status > Hardware Information .
c. Check the value for Total memory.
Installation and Configuration 27
TS-x53D User Guide

Installing Expansion Cards

The TS-x53D supports selected expansion cards. QNAP branded expansion cards purchased from the company website are shipped with the brackets necessary to fit all QNAP NAS models. The TS-x53D series uses low-profile flat brackets.
Note
For the list of compatible networking adapters, go to https://www.qnap.com/compatibility/
Warning
• Only qualified personnel should perform the following steps. Failure to follow instructions can result in serious injury or death.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
Moving fan blades: Keep your hands and other body parts away from moving fan blades.
Other moving components: Keep your hands and other body parts away from other moving components.
1. Power off the NAS.
2. Disconnect the power cord from the electrical outlet.
3. Disconnect all cables and external attachments.
4. Remove the front cover.
a. Locate the locking mechanism on the left side of the NAS.
b. Slide the lock down to unlock the front cover.
Installation and Configuration 28
TS-x53D User Guide
c. Slide the front cover to the left and then pull.
5. Remove the drive tray.
a. Remove a drive tray by simultaneously pressing the latch and pulling the tray.
Installation and Configuration 29
TS-x53D User Guide
b. Pull the tray handle outward.
c. Pull the tray out.
6. Remove the case cover.
a. Remove the screws on the back of the NAS that connect the case cover to the chassis.
Note
The number of screws varies depending on the model.
• TS-253D: 2 screws
• TS-453D: 3 screws
• TS-653D: 4 screws
Installation and Configuration 30
TS-x53D User Guide
b. Push down on the top of the case cover and then pull the chassis.
c. Pull the chassis to the right until it completely detaches from the case cover.
7. Remove the PCIe cover.
a. Remove the screw that secures the cover to the bracket.
b. Pull the cover away from the slot.
Installation and Configuration 31
TS-x53D User Guide
8. Optional: Attach the QNAP bracket to the expansion card.
a. Remove all screws of the existing bracket.
b. Carefully pull the bracket away from the card.
c. Attach the QNAP bracket to the card using the same screws.
Installation and Configuration 32
TS-x53D User Guide
d. Verify that the bracket does not move.
9. Install the expansion card.
a. Hold the card by the edges.
b. Insert the card into the slot.
c. Attach the screw.
10. Attach the case cover.
a. Slide the case cover to the right until it connects with the chassis and then pull.
Installation and Configuration 33
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11. Attach the front cover.
a. Align the front cover with the grooves on the case and then slide to the right.
b. Slide the lock up to secure the front cover.
Installation and Configuration 34
TS-x53D User Guide
12. Connect all cables and external attachments.
13. Connect the power cord to the electrical outlet.
14. Power on the NAS.

Installing Expansion Units

The TS-x53D supports USB and SATA JBOD expansion units. For details, please see table below.
Note
For details on expansion unit compatibility and maximum expansion units supported, go to
https://www.qnap.com/en/compatibility-expansion/
Expansion Unit Model Description Required Accessories
TR-002 • Uses a USB 3.2 Gen 2 Type-C
interface
• Supports SATA
TR-004 • Uses a USB 3.2 Gen 1 Type-C
interface
• Supports SATA
TL-D400S • Uses an SFF-8088 interface
USB 3.2 Gen 2 Type-A to Type-C cable
USB 3.2 Gen 1 Type-A to Type-C cable
• 1 x SFF-8088 connector cable
• Supports SATA HDD/SSD
TL-D800S • Uses an SFF-8088 interface
• Supports SATA HDD/SSD
• QXP-400eS-A1164 host bus adapter
• 2 x SFF-8088 connector cables
• QXP-800eS-A1164 host bus adapter
Installation and Configuration 35
TS-x53D User Guide
Expansion Unit Model Description Required Accessories
TL-D1600S • Uses an SFF-8088 interface
• 4 x SFF-8088 to SFF-8644 connector cables
• Supports SATA HDD/SSD
• QXP-1600eS host bus adapter
Connecting USB Expansion Units
The TS-x53D requires USB Type-A to USB Type-C cables or converters to connect to a USB expansion unit. For the required accessories details, see Installing Expansion Units. For compatible expansion units and maximum units supported, see https://www.qnap.com/go/compatibility-expansion.
1. Connect the expansion unit to the NAS.
a. Connect the USB cable to the USB Type-C port on the expansion unit.
b. Connect the USB cable to a USB 3.2 Gen 1 Type-A port on the NAS.
2. Power on the expansion units.
3. Verify that the expansion units are recognized by the NAS.
a. Log on to QTS as administrator.
b. Go to Main Menu > Storage & Snapshots > Overview > System .
c. Verify that the expansion units are listed.
Connecting SATA JBOD Expansion Units
The TS-x53D requires a host bus adapter to be installed on the NAS to connect to a SATA JBOD expansion unit. For the required accessories details, see Installing Expansion Units. For compatible expansion units and maximum units supported, see https://www.qnap.com/go/compatibility-expansion.
1. Power off the NAS.
Installation and Configuration 36
2. Install a host bus adapter on the PCIe slot.
Important
The QNAP QXP SATA host bus adapter is required for connecting the SATA JBOD enclosure to a host device. Third-party host adapters are not compatible with QNAP JBOD enclosures.
For details, see Installing Expansion Cards.
3. Connect the expansion units to the NAS using the following topology.
TS-x53D User Guide
Note
The SFF-8088 cable is required to connect the TS-x53D to a desktop NAS. The cable is included in the SATA JBOD package.
4. Power on the SATA JBOD expansion units.
5. Power on the NAS.
6. Verify that the expansion units are recognized by the NAS.
a. Log on to QTS as administrator.
b. Go to Main Menu > Storage & Snapshots > Overview > System .
a. Verify that the expansion units are listed.
Installation and Configuration 37

QTS Installation

Method Description Requirements
Qfinder Pro installation (Recommended)
If the NAS is connected to your local area network, you can do the following:
TS-x53D User Guide
• Computer
• Network cable
• Locate the NAS using Qfinder Pro.
• Complete the steps in the Smart Installation Guide wizard.
Cloud installation If the NAS is connected to the
internet, you can do the following:
• Scan the QR code on the NAS.
• Specify the Cloud Key.
• Log into your myQNAPcloud account.
• Use myQNAPcloud Link to remotely access your NAS.
• Complete the steps in the Smart Installation Guide wizard.
Local installation If the NAS supports HDMI output,
you can do the following:
• Connect the NAS to the required hardware.
• Complete the steps in the Smart Installation Guide wizard.
• Qfinder Pro installer
• Computer or mobile device
• myQNAPcloud account
• CloudKey
• Monitor
• HDMI cable
• USB keyboard or Remote control (not available on all models)

Installing QTS Using Qfinder Pro

Warning
Installing QTS deletes all data on the drives. Back up your data before proceeding.
1. Power on the NAS.
2. Connect the NAS to your local area network.
3. Run Qfinder Pro on a computer that is connected to the same local area network.
Note
To download Qfinder Pro, go to https://www.qnap.com/utilities.
4. Locate the NAS in the list and then double-click the name or IP address. The Smart Installation Guide opens in the default web browser.
Installation and Configuration 38
5. Click Start Smart Installation Guide.
6. Specify the following information.
NAS name: Specify a name with 1 to 14 characters. The name supports letters (A to Z, a to z), numbers (0 to 9), and hyphens (-), but cannot end with a hyphen.
Password: Specify an administrator password with 1 to 64 characters. The password supports all ASCII characters.
7. Click Next.
8. Specify the time zone, date, and time.
Tip
QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard.
9. Click Next.
10. Select Obtain an IP address automatically (DHCP).
TS-x53D User Guide
11. Click Next.
12. Select the types of devices that you will use to access shared folders on the NAS.
13. Click Next.
14. Review the settings.
15. Click Apply.
A confirmation message appears.
Warning Clicking Confirm deletes all data on the drive before installing QTS.
16. Click Confirm.
QTS is installed.

Installing QTS Using the Cloud Key

Warning
Installing QTS deletes all data on the drives. Back up your data before proceeding.
1. Power on the NAS.
2. Connect the NAS to the internet.
3. Go to the QNAP Cloud Installation page using one of the following methods:
• On your computer, go to http://install.qnap.com/.
• Scan the QR code on the NAS using a mobile device.
The web page lists all the uninitialized QNAP NAS devices on the local network.
4. Find your NAS from the list and then click Initialize.
Installation and Configuration 39
Note
If your NAS is not listed, follow the instructions on the web page to specify the Cloud Key on the NAS.
The installation wizard opens in the default web browser.
5. Create an account or sign in to myQNAPcloud.
Note
You must return to this page to complete the installation after creating an account.
6. Specify the myQNAPcloud device name for the NAS.
Note
• The myQNAPcloud device name is used when remotely accessing the NAS.
• For security purposes, the myQNAPcloud Link remote connection service will be disabled on your NAS after initialization. You can enable it by connecting to QTS through LAN and then installing myQNAPcloud Link.
TS-x53D User Guide
7. Click Next. The Smart Installation Guide opens in the default web browser.
8. Click Start Smart Installation Guide.
9. Specify the following information.
NAS name: Specify a name with 1 to 14 characters. The name supports letters (A to Z, a to z), numbers (0 to 9), and hyphens (-), but cannot end with a hyphen.
Password: Specify an administrator password with 1 to 64 characters. The password supports all ASCII characters.
10. Click Next.
11. Specify the time zone, date, and time.
Tip
QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard.
12. Click Next.
13. Select Obtain an IP address automatically (DHCP).
14. Click Next.
15. Select the types of devices that you will use to access shared folders on the NAS.
16. Click Next.
17. Review the settings.
18. Click Apply.
A confirmation message appears.
Warning
Clicking Confirm deletes all data on the drive before installing QTS.
Installation and Configuration 40
19. Click Confirm. QTS is installed.

Installing QTS Using an HDMI Connection

Warning
Installing QTS deletes all data on the drives. Back up your data before proceeding.
1. Connect an HDMI display to the NAS.
2. Connect a USB keyboard to the NAS.
3. Power on the NAS. The Welcome screen of the Smart Installation Guide appears.
4. Select Start Smart Installation Guide.
5. Select No, skip this process.
• Enabling the multimedia functions allows you to install multimedia applications after configuring the disks in Storage & Snapshots.
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• For details on enabling multimedia functions on QTS, see the System Administration section of the QTS User Guide.
6. Select Configure later. For details on configuring disks, see the Storage & Snapshots section of the QTS User Guide.
7. Review the settings.
8. Click Next.
9. Review the settings.
10. Click Next. The Confirm screen appears.
Warning Clicking Next deletes all data on the drive before installing QTS.
11. Click Next.
QTS is installed.
Installation and Configuration 41

4. Basic Operations

This chapter describes basic NAS operations.

Power Button

Operation User Action Result
Power on Press the button once. The NAS powers on.
Power off Press and hold the button for 1.5
seconds.
Force power off Press and hold the button for 5
seconds.
The NAS powers off.
The NAS shuts down.
Important
Use this method only when the NAS is unresponsive.
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Basic Operations 42

Reset Button

Operation User Action Result
Basic system reset Press and hold the button for 3
seconds.
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The following settings are reset to default:
• System administrator password: MAC address of adapter 1 without special characters. For example, if the MAC address of adapter 1 is 11:22:33:44:55:66, then the admin password will be
112233445566.
Tip
You can find the MAC address of adapter 1 using Qfinder Pro. A label attached to the device also lists the address as MAC1.
Advanced system reset Press and hold the button for 15
seconds.
• TCP/IP configuration:
• Obtain IP address settings automatically via DHCP
• Disable jumbo frames
• If port trunking is enabled (multi-LAN models only), the port trunking mode is reset to “Active Backup (Failover)”.
• System port: 8080 (system service port)
• Security level: Low (Allow all connections)
• VLAN: Disabled
The default factory settings are restored.
• To retrieve old data after an advanced system reset, recreate the previous folder structure on the NAS.

USB One Touch Copy Button

The USB One Touch Copy button allows you to copy data backups from a USB device to the NAS or from the NAS to a USB device.
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This feature supports incremental backups. The NAS only copies files that were modified or added after the last backup.

LEDs

LEDs indicate system status and related information when the NAS is powered on. The following LED information applies only when the drive is correctly installed and when the NAS is connected to the network.
For details on the location of the LEDs, see Components.
LED Status Description
System Status Flashes green and red
alternately every 0.5 seconds
• The drive is being formatted.
• The NAS is being initialized.
• The operating system is being updated.
• RAID rebuilding is in progress.
• Online RAID Capacity Expansion is in progress.
• Online RAID Level Migration is in progress.
Red • The drive is invalid.
• The disk volume has reached its full capacity.
• The disk volume is about to reach its full capacity.
• The system fan is not functioning.
• An error occured when accessing (read/write) the data.
• A bad sector is detected on the hard drive.
• The NAS is in degraded read-only mode (two member drives failed in RAID 5 or RAID 6 but the data can still be read).
• A hardware self-test error occurred.
Flashes red every 0.5 seconds
Flashes green every 0.5
The NAS is in degraded mode (one member drive failed in RAID 1, RAID 5, or RAID 6).
• The NAS is starting up.
seconds
• The NAS is not configured.
• A drive is not formatted.
Green The NAS is ready.
Off All drives are in standby mode.
LAN Orange The drive is being accessed and a read/write error occurs
during the process.
Flashes orange The NAS is being accessed from the network.
Basic Operations 44
LED Status Description
2.5 Gigabit LAN
Orange • The Ethernet port is connected to a gigabit network.
(Front)
• The Ethernet port is connected to a 2.5 gigabit network.
• The Ethernet port is connected to a 10 megabit network.
• The Ethernet port is connected to a 100 megabit network.
Off There is no network connection.
2.5 Gigabit Speed LAN (Rear)
Green The Ethernet port is connected to a 2.5 gigabit network.
Orange • The Ethernet port is connected to a gigabit network.
• The Ethernet port is connected to a 100 megabit network.
Off The Ethernet port is connected to a 10 megabit network.
2.5 Gigabit Activity LAN (Rear)
Orange There is no data transmission.
Flashes orange • The Ethernet port has ongoing data transmission
connected to a gigabit network.
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• The Ethernet port has ongoing data transmission connected to a 2.5 gigabit network.
• The Ethernet port has ongoing data transmission connected to a 10 megabit network.
• The Ethernet port has ongoing data transmission connected to a 100 megabit network.
Off There is no network connection.
Drive Flashes red The drive is being accessed and a read/write eror occurs
during the process.
Red A drive read/write error has occurred.
Flashes green The data is being accessed.
Green The drive can be accessed.
Drive status Green The drive is ready.
Flashes green The drive is being accessed.
Red A drive read/write error has occurred.
Flashes red QTS is locating the drive.
Off No drive has been detected or the drive has not been
initialized.
Drive activity Green The drive is ready.
Flashes green The drive is being accessed.
Off No drive has been detected.
Basic Operations 45
LED Status Description
USB One Touch Copy port
Flashes blue 2 times per second
• A USB device (connected to the USB One Touch Copy port) is being mounted.
• A USB device (connected to the USB One Touch Copy port) is being disconnected.
• A USB device (connected to the USB One Touch Copy port) is being accessed.
Blue A USB device (connected to the USB One Touch Copy
port) is mounted.
Off No USB device is detected.

Audio Alert

Duration Frequency Description
Short beep (0.5 seconds) 1 • The NAS is starting up.
• The NAS is shutting down (software shutdown).
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• The user pressed the Reset button.
• The operating system was updated.
3 The user tried to copy the NAS data to the external
storage device from the front USB port, but the data cannot be copied.
Long beep (1.5 seconds) 3 (every 5 minutes) The system fan is not functioning.
2 • The disk volume is about to reach its full
capacity.
• The disk volume has reached its full capacity.
• The drives are in degraded mode.
• The user started the drive rebuilding process.
• A drive is plugged in or out.
1 • The NAS was powered off by force shutdown
(hardware shutdown).
• The NAS was powered on successfully and is ready.
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5. Troubleshooting

This chapter describes basic troubleshooting information.

Forcing Qfinder Pro or myQNAPcloud to Locate the NAS

If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QTS installation, the drives or data may be faulty.
1. Power off the NAS.
2. Remove all drives.
3. Power on the NAS.
4. Locate the NAS using Qfinder Pro or myQNAPcloud.
5. Reinsert the drives.
6. Continue with the QTS installation.

Hot-swapping Failed Drives

The NAS supports hot-swapping of drives in the following situations:
• RAID 1: One member drive fails
• RAID 5: One member drive fails
• RAID 6: One or two member drives fail
1. Log on to QTS.
2. Go to Main Menu > Storage Manager > Storage > Disks/VJBOD .
3. Locate the failed drive.
4. Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive.
5. Remove the failed drive from the NAS.
6. Wait for 20 seconds or until the NAS beeps twice.
7. Remove the failed drive from the drive tray.
8. Insert the new drive into the drive tray.
9. Install the new drive.
The NAS beeps twice.
10. Go to Main Menu > Storage Manager > Storage Space .
11. Locate the volume that contains the new drive and then verify that the status is Rebuilding.
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Recovering Unintentionally Removed Healthy Drives

The NAS supports exclusive RAID recovery technology to recover failed RAID disk volumes from unintentional disconnection or removal of drives. Users can recover an inactive RAID 1, RAID 5, or RAID 6 volume to degraded mode, or an inactive RAID 0 and JBOD configuration to normal.
Disk Volume RAID Recovery Support Maximum Number of Removed Drives
Single No N/A
JBOD Yes 1
RAID 0 Yes 1
RAID 1 Yes 1
RAID 5 Yes 2
RAID 6 Yes 3
RAID 10 No N/A

Support and Other Resources

QNAP provides the following resources:
Resource URL
Documentation https://docs.qnap.com
Service Portal https://service.qnap.com
Downloads https://download.qnap.com
Community Forum https://forum.qnap.com
Troubleshooting 48

6. Glossary

CloudKey

Unique 8-digit code assigned to each NAS device

myQNAPcloud

Provides various remote access services such as DDNS and myQNAPcloud Link

myQNAPcloud ID

Email address that was used to register for a myQNAPcloud account

Qfinder Pro

QNAP utility that lets you locate and access QNAP NAS devices in your local area network
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QTS
QNAP NAS operating system
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7. Notices

This chapter provides information about warranty, disclaimers, licensing, and federal regulations.

Limited Warranty

QNAP offers limited warranty service on our products. Your QNAP-branded hardware product is warranted against defects in materials and workmanship for a period of one (1) year or more from the date printed on the invoice. ("Warranty Period"). Please review your statutory rights at www.qnap.com/warranty, which may be amended from time to time by QNAP in its discretion.

Disclaimer

Information in this document is provided in connection with products of QNAP Systems, Inc. (the "QNAP"). No license, express or implied, by estoppels or otherwise, to any intellectual property rights is granted by this document. Except as provided in QNAP's terms and conditions of sale for such products, QNAP assumes no liability whatsoever, and QNAP disclaims any express or implied warranty, relating to sale and/or use of QNAP products including liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any patent, copyright or other intellectual property right.
QNAP products are not intended for use in medical, life saving, life sustaining, critical control or safety systems, or in nuclear facility applications.
In no event shall QNAP’s liability exceed the price paid for the product from direct, indirect, special, incidental, or consequential damages resulting from the use of the product, its accompanying software, or its documentation. QNAP makes no warranty or representation, expressed, implied, or statutory, with respect to its products or the contents or use of this documentation and all accompanying software, and specifically disclaims its quality, performance, merchantability, or fitness for any particular purpose. QNAP reserves the right to revise or update its products, software, or documentation without obligation to notify any individual or entity.
Back up the system periodically to avoid any potential data loss is recommended. QNAP disclaims any responsibility of all sorts of data loss or recovery.
Should you return any components of the package of QNAP products such as NAS (Network Attached Storage) for refund or maintenance, make sure they are carefully packed for shipping. Any form of damages due to improper packaging will not be compensated.
All the features, functionality, and other product specifications are subject to change without prior notice or obligation. Information contained herein is subject to change without notice.
Further, the ® or ™ symbols are not used in the text.

GNU Public License

Version 3, 29 June 2007
Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not allowed.
Preamble
The GNU General Public License is a free, copy left license for software and other kinds of works.
The licenses for most software and other practical works are designed to take away your freedom to share and change the works. By contrast, the GNU General Public License is intended to guarantee your freedom to share and change all versions of a program--to make sure it remains free software for all its users. We, the
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Free Software Foundation, use the GNU General Public License for most of our software; it applies also to any other work released this way by its authors. You can apply it to your programs, too.
When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are designed to make sure that you have the freedom to distribute copies of free software (and charge for them if you wish), that you receive source code or can get it if you want it, that you can change the software or use pieces of it in new free programs, and that you know you can do these things.
To protect your rights, we need to prevent others from denying you these rights or asking you to surrender the rights. Therefore, you have certain responsibilities if you distribute copies of the software, or if you modify it: responsibilities to respect the freedom of others.
For example, if you distribute copies of such a program, whether gratis or for a fee, you must pass on to the recipients the same freedoms that you received. You must make sure that they, too, receive or can get the source code. And you must show them these terms so they know their rights.
Developers that use the GNU GPL protect your rights with two steps: (1) assert copyright on the software, and (2) offer you this License giving you legal permission to copy, distribute and/or modify it.
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An “entity transaction” is a transaction transferring control of an organization, or substantially all assets of one, or subdividing an organization, or merging organizations. If propagation of a covered work results from an entity transaction, each party to that transaction who receives a copy of the work also receives whatever licenses to the work the party's predecessor in interest had or could give under the previous paragraph, plus a right to possession of the Corresponding Source of the work from the predecessor in interest, if the predecessor has it or can get it with reasonable efforts. You may not impose any further restrictions on the exercise of the rights granted or affirmed under this License. For example, you may not impose a license fee, royalty, or other charge for exercise of rights granted under this License, and you may not initiate litigation (including a cross-claim or counterclaim in a lawsuit) alleging that any patent claim is infringed by making, using, selling, offering for sale, or importing the Program or any portion of it.
12. Patents. A “contributor” is a copyright holder who authorizes use under this License of the Program or a work on which the Program is based. The work thus licensed is called the contributor's “contributor version”. A contributor's “essential patent claims” are all patent claims owned or controlled by the contributor, whether already acquired or hereafter acquired, that would be infringed by some manner, permitted by this License, of making, using, or selling its contributor version, but do not include claims that would be infringed only as a consequence of further modification of the contributor version. For purposes of this definition, “control” includes the right to grant patent sublicenses in a manner consistent with the requirements of this License. Each contributor grants you a non-exclusive, worldwide, royalty-free patent license under the contributor's essential patent claims, to make, use, sell, offer for sale, import and otherwise run, modify and propagate the contents of its contributor version. In the following three paragraphs, a “patent license” is any express agreement or commitment, however denominated, not to enforce a patent (such as an express permission to practice a patent or covenant not to sue for patent infringement). To “grant” such a patent license to a party means to make such an agreement or commitment not to enforce a patent against the party. If you convey a covered work, knowingly relying on a patent license, and the Corresponding Source of the work is not available for anyone to copy, free of charge and under the terms of this License, through a publicly available network server or other readily accessible means, then you must either (1) cause the Corresponding Source to be so available, or (2) arrange to deprive yourself of the benefit of the patent license for this particular work, or (3) arrange, in a manner consistent with the requirements of this License, to extend the patent license to downstream recipients. “Knowingly relying” means you have actual knowledge that, but for the patent license, your conveying the covered work in a country, or your recipient's use of the covered work in a country, would infringe one or more identifiable patents in that country that you have reason to believe are valid. If, pursuant to or in connection with a single transaction or arrangement, you convey, or propagate by procuring conveyance of, a covered work, and grant a patent license to some of the parties receiving the covered work authorizing them to use, propagate, modify or convey a specific copy of the covered work, then the patent license you grant is automatically extended to all recipients of the covered work and works based on it. A patent license is “discriminatory” if it does not include within the scope of its coverage, prohibits the exercise of, or is conditioned on the non-exercise of one or more of the rights that are specifically granted under this License. You may not convey a covered work if you are a party to an arrangement with a third party that is in the business of distributing software, under which you make payment to the third party based on the extent of your activity of conveying the work, and under which the third party grants, to any of the parties who would receive the covered work from you, a discriminatory patent license (a) in connection with copies of the covered work conveyed by you (or copies made from those copies), or (b) primarily for and in connection with specific products or compilations that contain the covered work, unless you entered into that arrangement, or that patent license was granted, prior to 28 March 2007. Nothing in this License shall be construed as excluding or limiting any implied license or other defenses to infringement that may otherwise be available to you under applicable patent law.
13. No Surrender of Others' Freedom.
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If conditions are imposed on you (whether by court order, agreement or otherwise) that contradict the conditions of this License, they do not excuse you from the conditions of this License. If you cannot convey a covered work so as to satisfy simultaneously your obligations under this License and any other pertinent obligations, then as a consequence you may not convey it at all. For example, if you agree to terms that obligate you to collect a royalty for further conveying from those to whom you convey the Program, the only way you could satisfy both those terms and this License would be to refrain entirely from conveying the Program.
14. Use with the GNU Affero General Public License. Notwithstanding any other provision of this License, you have permission to link or combine any covered work with a work licensed under version 3 of the GNU Affero General Public License into a single combined work, and to convey the resulting work. The terms of this License will continue to apply to the part which is the covered work, but the special requirements of the GNU Affero General Public License, section 13, concerning interaction through a network will apply to the combination as such.
15. Revised Versions of this License. The Free Software Foundation may publish revised and/or new versions of the GNU General Public License from time to time. Such new versions will be similar in spirit to the present version, but may differ in detail to address new problems or concerns. Each version is given a distinguishing version number. If the Program specifies that a certain numbered version of the GNU General Public License “or any later version” applies to it, you have the option of following the terms and conditions either of that numbered version or of any later version published by the Free Software Foundation. If the Program does not specify a version number of the GNU General Public License, you may choose any version ever published by the Free Software Foundation. If the Program specifies that a proxy can decide which future versions of the GNU General Public License can be used, that proxy's public statement of acceptance of a version permanently authorizes you to choose that version for the Program. Later license versions may give you additional or different permissions. However, no additional obligations are imposed on any author or copyright holder as a result of your choosing to follow a later version.
16. Disclaimer of Warranty. THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE PROGRAM “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.
17. Limitation of Liability. IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MODIFIES AND/OR CONVEYS THE PROGRAM AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY OTHER PROGRAMS), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
18. Interpretation of Sections 16 and 17. If the disclaimer of warranty and limitation of liability provided above cannot be given local legal effect according to their terms, reviewing courts shall apply local law that most closely approximates an absolute waiver of all civil liability in connection with the Program, unless a warranty or assumption of liability accompanies a copy of the Program in return for a fee.
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END OF TERMS AND CONDITIONS

FCC Notice

FCC Class B Notice
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired
operation.
Note
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

CE Notice

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/television technician for help.
Important
Any modifications made to this device that are not approved by QNAP Systems, Inc. may void the authority granted to the user by the FCC to operate this equipment.
This QNAP NAS complies with CE Compliance Class B.
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SJ/T 11364-2006

本产品符合中国 RoHS 标准。以下表格标示此产品中某有毒物质的含量符合中国
RoHS 标准规定的限量要求。
本产品上会附有”环境友好使用期限”的标签,此期限是估算这些物质”不会有泄漏或突变”的年限。本产品 可能包含有较短的环境友好使用期限的可替换元件,像是电池或灯管,这些元件将会单独标示出来。
部件名称 有毒有害物质或元素
(Pb)
壳体 0 0 0 0 0 0 显示 0 0 0 0 0 0 印刷电路板 0 0 0 0 0 0 金属螺帽 0 0 0 0 0 0 电缆组装 0 0 0 0 0 0 风扇组装 0 0 0 0 0 0 电力供应组装 0 0 0 0 0 0 电池 0 0 0 0 0 0
O: 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ/T11363-2006 标准规定的限量要求以下。 X: 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ/T11363-2006 标准规定的限量要求。
(Hg)
(Cd)
六价铬
(CR(VI))
多溴联苯
(PBB)
多溴二苯醚
(PBDE)
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