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VTRAK
J610S,J310S
PRODUCT MANUAL
Version 1.1
VTrak J610s, J310s Product Manual
Copyright
© 2007 Promise Technology, Inc. All Rights Reserved.
Copyright by Promise Technology, Inc. (Promise Technology). No part of this manual may be reproduced or transmitted in any form without the expressed, written permission of Promise Technology.
Trademarks
Promise, and the Promise logo are registered in U.S. Patent and Trademark Office. All other product names mentioned herein may be trademarks or registered trademarks of their respective companies.
Important data protection information
You should back up all data before installing any drive controller or storage peripheral. Promise Technology is not responsible for any loss of data resulting from the use, disuse or misuse of this or any other Promise Technology product.
Notice
Although Promise Technology has attempted to ensure the accuracy of the content of this manual, it is possible that this document may contain technical inaccuracies, typographical, or other errors. Promise Technology assumes no liability for any error in this publication, and for damages, whether direct, indirect, incidental, consequential or otherwise, that may result from such error, including, but not limited to loss of data or profits.
Promise Technology provides this publication “as is” without warranty of any kind, either express or implied, including, but not limited to implied warranties of merchantability or fitness for a particular purpose.
The published information in the manual is subject to change without notice. Promise Technology reserves the right to make changes in the product design, layout, and driver revisions without notification to its users.
This version of the Product Manual supersedes all previous versions.
Recommendations
In this Product Manual, the appearance of products made by other companies, including, but not limited to software, servers and disk drives, is for the purpose of illustration and explanation only. Promise Technology does not recommend, endorse, prefer, or support any product made by another manufacturer.
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Contents
Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Architectural Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Warranty and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
CE Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
FCC Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
GOST-R Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
IRAM Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
MIC Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Chapter 2: Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Unpacking the VTrak . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Mounting VTrak J610s in a Rack . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Mounting VTrak J310s in a Rack . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Installing Disk Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Drive Numbering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Setting Up Data Cable Connections . . . . . . . . . . . . . . . . . . . . . . . .20
Basic DAS Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Cascading DAS Connection . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Redundant DAS Connection . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Setting Up Serial Cable Connections . . . . . . . . . . . . . . . . . . . . . . .27
Connecting the Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Setting Up the CLI Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Chapter 3: Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Front Status Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Drive Status Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
I/O Module Status Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
CLI Command Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Cable Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Enclosure Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Information List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Viewing Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Settings List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Making Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Help Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Link Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
iii
VTrak J610s, J310s Product Manual
Chapter 3: Management, cont.
CLI Command Set, cont.
Viewing Link Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 Clearing the Error Count . . . . . . . . . . . . . . . . . . . . . . . . . . .42 Route Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42 Route Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 Uptime Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 VPDR Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 ? Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Chapter 4: Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Contacting Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Returning Product For Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Appendix A: Second I/O Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
53 |
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . |
55 |
iv
Chapter 1: Introduction
•About This Manual (below)
•Overview (page 2)
•Architectural Description (page 4)
•Features and Benefits (page 5)
•Specifications (page 6)
Thank you for purchasing Promise Technology’s VTrak J610s or J310s external disk array subsystem.
About This Manual
This Product Manual describes how to setup, use and maintain the VTrak J610s or J310s external disk subsystem. It also describes how to use the built-in command-line interface (CLI) software.
This manual includes a full table of contents, index, chapter task lists and numerous cross-references to help you find the specific information you are looking for.
Also included are four levels of notices:
Note
A Note provides helpful information such as hints or alternative ways of doing a task.
Important
An Important calls attention to an essential step or point required to complete a task. Important items include things often missed.
Caution
A Caution informs you of possible equipment damage or loss of data and how to avoid them.
Warning
A Warning notifies you of probable equipment damage or loss of data, or the possibility of physical injury, and how to avoid them.
1
VTrak J610s, J310s Product Manual
Overview
The Promise VTrak J610s and J310s are optimized for organizations deploying cost-effective small-to-medium application clusters, disk-to-disk backup and midrange storage solutions.
Figure 1. VTrak J610s front view
Drive Carrier LEDs
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Drive Carriers |
Power and Status LEDs |
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Figure 2. VTrak J310s front view with bezel removed
Drive Carrier LEDs
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Drive Carriers |
Power and Status LEDs |
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The dual 3Gb SAS host interface ports offer the ease of management and performance required by companies running popular departmental and backoffice applications including file/print, e-mail, database and Web services
2
Chapter 1: Introduction
Figure 3. VTrak J610s rear view
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I/O module 2 |
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115200 |
115200 |
8 N 1 |
8 N 1 |
Power Supply 1 |
Cooling Unit 1 |
Cooling Unit 2 Power Supply 2 |
Figure 4. VTrak J310s rear view |
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Power Supply 1 |
Cooling Unit 1 |
Cooling Unit 2 Power Supply 2 |
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115200
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115200
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I/O module 1 |
I/O module 2 |
The two external SAS ports provide the needed connectivity and bandwidth for large capacity solutions requiring multiple JBOD boxes cascaded together while still providing dual server support and host port failover or aggregation.
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VTrak J610s, J310s Product Manual
Architectural Description
The VTrak J610s packs up to 16 drives per system, offering industry-leading capacity in just 3U of standard 19-inch rack space. The VTrak J310s supports up to 12 drives per system, in just 2U of standard 19-inch rack space. The J610s and J310s unit’s compact form factor maximizes density, increasing capacity per unit of rack space.
Multiple J610s and J310s systems can also be connected to the same server using standard SAS features to deliver massive storage to capacity hungry applications such as disk-to-disk backup, media archiving, video surveillance and compliance storage
Promise has designed the J610s and J310s chassis to be fully compatible with all future Promise external storage products. By using the same chassis, drive carriers, and cooling units, upgrading the RAID controllers and JBOD modules is fast and simple.
With the VTrak J610s and J310s, Promise has dramatically narrowed the gap between simple fault tolerance and No Single Point of Failure. The VTrak J610s and J310s use a fully redundant, hot-swap design and continuously monitors all system components. It can withstand failures to disks, power supplies, cooling and I/O modules without interrupting system operation.
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Chapter 1: Introduction |
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Features and Benefits |
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Feature |
Benefit |
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3U or 2U 19-inch wide enclosure |
Installs easily in any standard rackmount. |
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Supports Serial Attached SCSI |
Allows you to use the new dual-port SAS |
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disk drives |
disk drives. |
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Supports Serial ATA disk drives |
Allows you to use your legacy SATA disk |
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drives. |
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Hot-swap feature for drive carriers, |
Allows a defective component to be |
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I/O modules, power supplies and |
replaced without interrupting data |
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fans |
accessibility to the host system. |
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Tool-less field-replaceable units |
All FRUs can be replaced without tools, |
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(FRUs) |
saving time and effort for support personnel. |
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Complete cable-less design |
All components easily plug directly into |
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boards. No cables to complicate setup or |
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maintenance. |
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Redundant, hot-swappable cooling |
Load sharing and full operation even with |
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units |
multiple failed fans. |
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Redundant, hot-swappable power |
Load sharing and full operation even with a |
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supplies |
failed power supply. |
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Dual, active/active I/O Modules |
High level of availability even with a failed |
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I/O module. |
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One expansion SAS port I/O |
Enables cascading JBOD subsystems. |
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module |
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Command-line interface |
Control and monitoring with simple, |
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straightforward interface. |
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Management through in-band SAS |
Choice of local or network management |
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or serial port |
options |
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Compatible with leading SAS HBA |
Easy, works-the-first-time connections with |
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and RAID cards |
your current systems |
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5
VTrak J610s, J310s Product Manual
Specifications
Drive Capacity: J610s, 16 drives. J310s, 12 drives.
External I/O Ports: SAS host port and SAS expansion port.
Supported Disk Interfaces: Serial Attached SCSI (SAS) and Serial ATA (SATA), 3Gb/s and 1.5Gb/s
Supported Operating Systems:
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Windows Vista, Business, |
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RedHat Linux |
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Enterprise, or Ultimate |
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SuSE Linux |
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Windows 2003 Server |
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Novell Netware |
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Windows XP Professional |
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Sun Solaris |
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•Windows 2000
The list above refers to 32-bit and 64-bit versions of the OS in the Host PC or server. The actual OS support depends upon your SAS HBA or RAID adapter. Check your SAS HBA or RAID adapter user documentation.
Voltage: 100–240 VAC Auto-ranging.
Current: 8 A @ 100 VAC; 4 A @ 240 VAC Current rating with two power cords
Power Consumption (not including disk drives):
J610s, 108.38 W.
J310s, 100.87 W.
Power Consumption (including disk drives):
J610s, 523.91 W.
J310s, 412.51 W.
Power Supply:
J610s, Dual 500W, 100–240 VAC auto-ranging, 50–60 Hz, dual hot swap and redundant with PFC, N+1 design.
J310s, Dual 400W, 100–240 VAC auto-ranging, 50–60 Hz, dual hot swap and redundant with PFC, N+1 design.
Operating Temperature:
5° to 40°C operational
-40° to 60°C non-operational Relative Humidity: Maximum 95%
Vibration: Random, 0.21 grms, 5 to 500 Hz, 30 Mins, X, Y, Z axis
6
Chapter 1: Introduction
Dimensions (H x W x D):
J610s, 13.1 x 44.7 x 56.1 cm (5.2 x 17.6 x 22.1 in)
J310s, 8.8 x 44.7 x 56.1 cm (3.5 x 17.6 x 22.1 in)
Net Weight:
J610s, 30.5 kg (67.2 lb) without drives, 38.5 kg (84.9 lb) with 16 drives, assuming 0.5 kg (1.1 lb) per drive.
J310s, 26.5 kg (58.4 lb) without drives, 32.5 kg (71.7 lb) with 12 drives, assuming 0.5 kg (1.1 lb) per drive.
Gross Weight (including carton):
J610s, 37.5 kg (82.7 lb) without drives.
J310s, 33.0 kg (72.8 lb) without drives.
Safety: CE, FCC Class A, VCCI, C-Tick, cUL, TUV, CB, BSMI, MIC.
Warranty and Support
Warranty: Three years complete system limited warranty.
Support: 24x7 email and phone support (English only). 24x7 access to Promise support site for drivers, firmware, and compatibility.
CE Statement
Warning: This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.
FCC Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
GOST-R Statement
ɉɪɟɞɭɩɪɟɠɞɟɧɢɟ. Ⱦɚɧɧɵɣ ɩɪɨɞɭɤɬ ɨɬɧɨɫɢɬɫɹ ɤ ɤɥɚɫɫɭ A. ȼ ɞɨɦɚɲɧɢɯ ɭɫɥɨɜɢɹɯ ɨɧ ɦɨɠɟɬ ɛɵɬɶ ɩɪɢɱɢɧɨɣ ɜɨɡɧɢɤɧɨɜɟɧɢɹ ɪɚɞɢɨɩɨɦɟɯ, ɜ ɷɬɨɦ ɫɥɭɱɚɟ ɩɨɥɶɡɨɜɚɬɟɥɸ, ɜɨɡɦɨɠɧɨ, ɩɨɬɪɟɛɭɟɬɫɹ ɩɪɢɧɹɬɶ ɫɨɨɬɜɟɬɫɬɜɭɸɳɢɟ ɦɟɪɵ.
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VTrak J610s, J310s Product Manual
IRAM Statement
Advertencia: Este es un producto de clase A. En un ambiente doméstico, este producto puede causar interferencia de las ondas de radio, en cuyo caso se podría requerir que el usuario tome las medidas adecuadas.
MIC Statement
8
Chapter 2: Installation
•Unpacking the VTrak (below)
•Mounting VTrak J610s in a Rack (page 11)
•Mounting VTrak J310s in a Rack (page 13)
•Installing Disk Drives (page 16)
•Setting Up Data Cable Connections (page 20)
•Setting Up Serial Cable Connections (page 27)
•Connecting the Power (page 28)
•Setting Up the CLI Connection (page 29)
Unpacking the VTrak
The VTrak J610s or J310s box contains the following items:
• Front bezel and key (J310s only) |
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Left and right mounting rails |
• RJ11-to-DB9 serial data cable |
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Left and right center-mount brackets |
(Units with one I/O module: 1) |
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(Units with two I/O modules: 2) |
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1.5m (4.9 ft) Power cords (2) |
• 1.0m (3.3 ft) SFF-8088 4X to 4X |
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CD with Product Manual and Quick |
external SAS cable |
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Start Guide |
(Units with one I/O module: 1) |
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Screws for disk drives |
(Units with two I/O modules: 2) |
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• VTrak J610s or J310s Unit |
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• Quick Start Guide |
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(J610s: 70, including 6 spares) |
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(J310s: 50, including 2 spares) |
Warning
The electronic components within the VTrak are sensitive to damage from Electro-Static Discharge (ESD). Observe appropriate precautions at all times when handling the VTrak or its subassemblies.
9
VTrak J610s, J310s Product Manual
Figure 1. VTrak J610s rear view
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I/O module 1 |
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I/O module 2 |
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115200 |
115200 |
8 N 1 |
8 N 1 |
Power Supply 1 |
Cooling Unit 1 |
Cooling Unit 2 Power Supply 2 |
Figure 2. VTrak J310s rear view |
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Power Supply 1 |
Cooling Unit 1 |
Cooling Unit 2 Power Supply 2 |
O |
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O |
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115200
8 N 1
115200
8 N 1
I/O module 1 |
I/O module 2 |
Some VTraks ship with a single I/O module and a blank unit installed in the place of the second I/O module. You can upgrade your VTrak by installing a second I/O module. See page 53.
Some VTraks ship with a single power supply and an auxiliary cooling unit installed in the place of the second power supply to provide a comparable level of air circulation inside the enclosure.
10
Chapter 2: Installation
Mounting VTrak J610s in a Rack
The J610s subsystem installs to the rack using the supplied mounting rails. You can also use your existing rails.
Figure 3. VTrak J610s mounted in a rack with the supplied rails
Vertical Rack Post |
VTrak J610s |
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Handles mount |
Mounting rails (included) |
outside the rack post |
mount outside the rack post |
Cautions
•At least two persons are required to safely lift, place, and attach the VTrak subsystem into a rack system.
•Do not lift or move the VTrak subsystem by the handles, power supplies or the controller units. Hold the subsystem itself.
•Do not install the VTrak subsystem into a rack without rails to support the subsystem.
•Only a qualified electrician who is familiar with the installation procedure should mount and install the VTrak subsystem.
•Be sure all switches are OFF before installing the VTrak subsystem or exchanging components.
To install the J610s subsystem into a rack with the supplied mounting rails:
1.Check the fit of the mounting rails in your rack system. See Figure 4.
2.Adjust the length of the mounting rails as needed.
3.Attach the mounting rail assemblies to the outside of the rack posts, using the attaching screws from your rack system.
Be sure the support is on the bottom facing inward.
11
VTrak J610s, J310s Product Manual
4.Square the rail assemblies in the rack.
5.Tighten the adjustment screws and the attaching screws.
6.Place the VTrak subsystem onto the rails.
7.Secure the VTrak subsystem to the rack through each handle, using the attaching screws from your rack system.
Figure 4. Rack mount assembly diagram
Rack front post |
Rack back post |
Rail attaching screw |
Rail attaching screw |
(not included) |
(not included) |
Front rail |
Rear rail |
Flange |
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Rail adjustment screw |
Rail adjustment screw |
Inside of post |
Inside of post |
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12
Chapter 2: Installation
Mounting VTrak J310s in a Rack
The J310s subsystem installs to the rack using the supplied mounting rails. You can also use your existing rails.
Figure 5. VTrak J310s mounted in a rack with the supplied rails
Vertical Rack Post |
VTrak J310s |
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Handles mount |
Mounting rails (included) |
outside the rack post |
mount outside the rack post |
Cautions
•At least two persons are required to safely lift, place, and attach the VTrak subsystem into a rack system.
•Do not lift or move the VTrak subsystem by the handles, power supplies or the controller units. Hold the subsystem itself.
•Do not install the VTrak subsystem into a rack without rails to support the subsystem.
•Only a qualified electrician who is familiar with the installation procedure should mount and install the VTrak subsystem.
•Be sure all switches are OFF before installing the VTrak subsystem or exchanging components.
To install the VTrak subsystem into a rack with the supplied mounting rails:
1.Check the fit of the mounting rails in your rack system. See Figure 7.
2.Slide the plates out of the mounting rails.
3.Attach one plate to each side of the VTrak subsystem.
Line-up the six holes in the plate with the corresponding holes in the subsystem. Attach each plate with six screws (included). See Figure 6.
4.Slide one of the rails over the plate on one side of the enclosure.
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VTrak J610s, J310s Product Manual
The rail is designed to slide freely over the plate.
5.Attach a flange to each end of the rail, with the rail on the opposite side of the flange from the two-hole bracket.
6.Install the rail adjustment screws (included) through the flange into the rail. There are four screws for each flange. See Figure 7.
7.Place the subsystem with mounting rails into your rack system.
8.Attach the mounting rail assemblies to the outside of the rack posts, using the attaching screws from your rack system.
9.Square the rail assemblies in the rack.
10.Tighten the adjustment screws and the attaching screws.
11.Place the VTrak subsystem onto the rails.
12.Secure the VTrak subsystem to the rack through each handle, using the attaching screws from your rack system.
Figure 6. Sliding flange installation
Rear (connector end)
of the subsystem
VTrak J310s
Sliding plate
Screws (6 each side)
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Chapter 2: Installation
Figure 7. Mounting rail installation
Rack front post |
Rack back |
Rail adjustment screw
Mounting Rail
Sliding plate
Rail attaching screw |
Rail attaching screw |
(not included) |
(not included) |
Inside of post |
Inside of post |
|
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