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SmartRG 505 Wi-Fi Home Gateway
Quick Install Guide
Everything
you need
to get up
to speed
primus.ca
more >
Your start-up kit
includes:
Wi-Fi home
gateway
Ethernet cable
telephone cord
two filters
splitter
power adapter
Please read first
Thank you for selecting Primus for your Internet service.
Enclosed you will find your Wi-Fi home gateway and
everything you need to start surfing the Internet.
PHONE LINE
(Modem into Splitter)
PHONE LINE
(Telephone cord into DSL Filter)
POWERETHERNET
Home Phone
Computer
Wi-Fi Home Gateway
Additional Home
Phone Installation
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4
2
DSL Filter
2
DSL Filter
1
Splitter
TECHNICIAN INSTALLATION
A field technician visit may be required for your service installation. If a technician visit is required you
will receive a phone call from Primus confirming your appointment time and any additional details.
If a technician visit is not required or you are setting up a replacement gateway,
please follow the instruction below and you’ll be up and running in minutes.
CONNECT WI-FI HOME GATEWAY TO YOUR PHONE LINE
Connect the grey telephone cord directly into the telephone outlet.
Connect the other end of the grey telephone cord into the DSL port of your gateway.
If you want your gateway and your phone to share the same telephone outlet:
Use the splitter provided in this start-up kit.
Connect the splitter directly into the telephone outlet.
Connect Wi-Fi Gateway
• Connect the grey telephone cord directly into one of the 2 outlets of the splitter
• Connect the other end of the grey telephone cord to the DSL port of your gateway.
Connect the Home Phone
• Connect the filter provided into the other outlet of the splitter, and connect your
telephone to that filter. Do not plug your Wi-Fi gateway into a filter or it will not work.
INSTALL DSL FILTERS
All telephone outlets that have a phone directly connected will require a filter.
Unplug all telephones and other devices that use your home phone wiring (fax machines,
answering machines, etc.) from their telephone outlets.
Plug a filter into the telephone outlet, then plug the telephone or fax machine into the filter.
Your start-up kit contains 2 filters.
You can use the included splitter in order to share a telephone outlet with a telephone
and your gateway.
CONNECT POWER TO WI-FI HOME GATEWAY
Plug the power adapter into the power connector of the gateway.
Plug the other end of the power adapter into a power outlet.
Ensure that the ON/OFF button at the back of the gateway is depressed (“ON” position).
The LED “Power” light on the front of the gateway will be solid green.
The network registration process will begin and can take up to 30 minutes.
DO NOT unplug the gateway during this time.
The gateway is ready after the LED “Internet” light on the front of your gateway is solid green.
CONNECT DEVICE TO WI-FI HOME GATEWAY
You can connect via Wi-Fi. See reverse side for details.
Alternatively, you can connect your computer directly into the Gateway with an Ethernet cable.
Connect one end of the Ethernet cable to the Ethernet port (LAN 1) on the gateway.
Connect the other end of the Ethernet cable to the Ethernet port on your computer.
You may connect up to 3 additional computers to the Ethernet ports located on your gateway.
The set-up process will begin and can take up to 30 minutes.
Once the “Internet” light is solid green, you are connected to the Internet.
In order to set up your Internet connection for the first time, visit dsl.primus.ca.
If the “Internet” LED fails to turn on, do a factory reset by using a paperclip to push the reset
button on the back of the gateway and hold for 10 seconds. Then complete the steps above once
more. If the “Internet” LED still is not solid green, please contact Technical Support for further
assistance at 1-800-506-5552.
For home alarm systems that use the same phone line, please contact your alarm
company to have a filter installed.
For intercom systems that use the phone line, contact your building manager to have
a filter installed.
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CONNECTING YOUR WIRELESS NETWORK
Primus clients do not need to configure wireless security on the wireless gateway; the
gateway is already set up with a unique security key. You will be prompted to enter a
WPA key when attempting to connect a laptop or other device to the wireless network.
Please note the USB port on the left side of the modem is functional, however Primus
does not support its features.
SmartRG 505 Wi-Fi Home Gateway
Quick Install Guide
IMPORTANT!
The following information is found on the sticker on the back of your gateway, as shown
in the image above.
If your gateway has VERSION 1 of the sticker:
Your Wireless Network Name is “Primus-XXXX” where XXXX is the last four characters
of “MAC address”.
The Wi-Fi Password is the “MAC address” in lowercase. Please note: the Wi-Fi Password
is case sensitive.
If your gateway has VERSION 2 of the sticker:
Wi-Fi Name / Wi-Fi SSID: Primus-XXXX
Your Wireless Network Name is the “Wi-Fi SSID”.
Wi-Fi Password:
The Password for your Wireless Network is the “Wi-Fi Key”.
Please note: the Wi-Fi Password is case sensitive.
TIPS TO GET THE BEST WI-FI SIGNAL
1. Place the gateway in a central location.
2. Avoid surrounding the gateway with metal objects.
3. Try to place the gateway away from any concrete or brick walls.
4. Avoid placing the gateway next to a microwave or wireless home phone.
5. Position the gateway up high.
USEFUL LINKS
Manage Your Account
With Primus e-Care you can simply and conveniently manage your Primus account
online in a safe and secure environment 24 hours a day, 7 days a week. Update your
personal information, view your account balance, pay your bill online and much more!
To log in or register, visit ecare.primustel.ca.
Technical Support
Visit primus.ca/SmartRG505Video to watch our video on How to set up your Primus
Internet service with the SmartRG 505 home gateway.
For general support for your Internet and email services please visit our support website
support.primus.ca.
Thank you for choosing Primus.
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