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User's Manual
© 2018 All rights reserved
For the most recent version of this manual please visit http://www.primera.com/LX910downloads
Notices: The information in this document is subject to change without notice. NO WARRANTY OF ANY KIND IS MADE WITH REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. No liability is assumed for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated into another language without prior written consent.
Trademark Acknowledgments: Windows is a registered trademark of Microsoft Corporation. All other trademarks are the property of their respective owners.
Printing History
Edition 1.0, 050418, Copyright 2018, All rights reserved.
FCC Compliance Statement: This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
For Users in the United States: This product is intended to be supplied by a UL listed Direct Plug-In Power Supply marked "Class 2"or a UL listed ITE Power Supply marked "LPS" with output rated 12VDC, 5A or higher. This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. In a domestic environment this product may cause radio interference, in which case the user may be required to take adequate measures. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
•Re-orient or relocate the receiving antenna.
•Increase the separation between the equipment and receiver.
•Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
Use of shielded cables is required to comply with the Class B limits of Part 15 of the FCC Rules. You are cautioned that any changes or modifications not expressly approved in this manual could void your authority to operate and/or obtain warranty service for this equipment.
For Users in Canada: This digital apparatus does not exceed the Class B limits for radio noise for digital apparatus set out on the Radio Interference Regulations of the Canadian Department of Communications. Le present appareil numerique n'emet pas de bruits radioelectriques depassant les limites applicables aux appareils numeriques de la class B prescrites dans le Reglement sur le brouillage radioelectrique edicte par le ministere des Communications du Canada.
Product Disposal
Do not dispose of the printer or supplies in the same manner as normal household waste. Consult your local authorities for disposal and recycling options.
Battery Notice
This product contains Perchlorate material. Special handling may apply. For more information, go to http://www.dtsc.ca.gov/hazardouswaste/perchlorate/
WARNING
THE PRINT AREA CONTAINS HAZARDOUS MOVING PARTS. KEEP FINGERS AND OTHER BODY PARTS AWAY.
CAUTION!
TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THE UNIT TO RAIN OR MOISTURE. TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE EXTERIOR PANELS. NO USER-SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL. OPERATE THE UNIT WITH ONLY THE PROPER ELECTRICAL SPECIFICATIONS AS LABELED ON THE PRINTER AND AC ADAPTER.
CAUTION!
USE OF CONTROLS OR ADJUSTMENTS OR PERFORMANCE OF PROCEDURES OTHER THAN THOSE SPECIFIED HEREIN MAY RESULT IN HAZARDOUS RADIATION.
CAUTION!
RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
ii
Table of Contents |
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Section 1: Getting Started............................................................................... |
1 |
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A. |
Choosing a Good Location................................................................ |
1 |
B. |
Unpacking and Inspection................................................................. |
2 |
C. |
Identifying the Parts........................................................................... |
3 |
Section 2: Label Stock...................................................................................... |
6 |
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A. |
Label and Roll Specifications............................................................ |
6 |
B. |
Installing Label Stock.......................................................................... |
9 |
C. |
Adjusting Gap Sensor Position......................................................... |
12 |
D. |
Set the Stock Sensor Mode............................................................... |
13 |
E. |
Set the Present/Cut Mode............................................................... |
15 |
Section 3: Primera PrintHub......................................................................... |
18 |
|
A. |
Monitoring Ink Levels...................................................................... |
19 |
B. |
Using the Cost Estimator................................................................. |
19 |
C. |
Replacing Ink Cartridges/Low Ink Warning............................... |
20 |
Section 4: Printing from a PC....................................................................... |
23 |
|
A. |
Using BarTender ............................................................................ |
23 |
B. |
Add Text, Barcodes and Graphics to a BarTender Label............. |
30 |
C. |
Printing from BarTender.................................................................. |
31 |
D. |
Printing from Other Programs........................................................ |
32 |
E. |
Adjusting Print Alignment.............................................................. |
33 |
F. |
Creating a Full Bleed Print............................................................... |
35 |
G. |
Printer Driver Settings...................................................................... |
36 |
Section 5: Printing from a Mac.................................................................... |
40 |
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A. |
Printer Utility Settings (Color Label 910 Utility).......................... |
40 |
B. |
Printing from Belight Labels and Addresses................................ |
46 |
C. |
Printing from Adobe Illustrator...................................................... |
53 |
D. |
Printing from Adobe Acrobat Reader............................................ |
57 |
E. |
Create a Custom Label Size............................................................. |
59 |
F. |
Adjusting Print Alignment.............................................................. |
60 |
G. |
Creating a Full Bleed Print............................................................... |
63 |
Section 6: Troubleshooting and Maintenance.......................................... |
64 |
|
A. |
Solving Print Alignment Problems................................................. |
64 |
B. |
Solving Print Quality Problems...................................................... |
67 |
C. |
Color Matching and Design Tips.................................................... |
69 |
D. |
Poor Print Quality – Cleaning the Cartridge................................ |
71 |
E. |
Interpreting the Printer’s Indicator Lights.................................... |
74 |
F. |
Technical Support.............................................................................. |
75 |
Section 7: Technical Specifications............................................................. |
76 |
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Index.................................................................................................................. |
|
77 |
iii
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INDEX
Section 1: Getting Started
THANK YOU…
...for choosing an LX910 Color Label Printer. The LX910 Printer will print razor-sharp text and barcodes, vibrant colors, and even stunning photo-realistic photographs directly onto rolls of labels, card stock and a variety of other approved media.
This User's Manual is your complete step-by-step guide to quickly and easily setting up and printing with your new Color Label Printer!
A.CHOOSING A GOOD LOCATION
•Place the printer on a flat surface in a location with adequate air circulation to prevent internal heat build up.
•Do not place the printer near heat sources such as radiators or air ducts, or in a place subject to direct sun light, excessive dust, mechanical vibration or shock.
•Allow for adequate clearance in front of the printer to accommodate the printed label stock as it is leaving the printer to avoid the possibility of binding or jamming of the label stock.
•Allow for adequate overhead and left side clearance for opening the top cover to allow easy access to the label stock and ink cartridge. The Printer will require 9.5 inches (24 cm) of additional space on the left side to completely open the cover (Total = 26.75" or 68 cm). The Printer will require an additional 15.9 inches (40.4 cm) of overhead space to open the cover (Total = 25" or 63.5 cm).
Getting Started 1
TOC |
INDEX |
B. UNPACKING AND INSPECTION
While unpacking your printer, inspect the carton to ensure that no damage has occurred during shipping. Make sure that all supplied accessories are included with your unit. The following items are included in the supply box:
•Power Adapter
•Separate Power Cord
•6' USB Cable (If other USB cable is used, it must be 6'(2 M) or less.)
•Color Dye Ink Cartridge Part Number 53492
*Coming Soon - Pigment Ink Cartridge Part Number 53493
•Warranty Statement and Registration Card
•This Manual and other Printed Information
The following items are inside the printer supply roll area:
•Starter Roll of High Gloss Label Stock
Save the carton and packing materials. They will come in handy when transporting the printer.
2 Getting Started
TOC |
INDEX |
C. IDENTIFYING THE PARTS
This illustration shows the front of the printer with its control buttons and LED indicator lights.
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Top Cover |
Pause Button |
Pause LED |
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Power LED |
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Load/Feed |
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Button |
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Ink Low LED |
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Unload Button |
Label Tear Bar |
The Pause Button pauses the printer AFTER the printing of the current label has finished to allow for loading of label stock and ink cartridge.
The Power LED indicates that the printer is on and ready to receive print jobs.
The Load/Feed Button is pressed in order to load label stock if the printer does not automatically detect the stock. When stock is loaded each press of the button will cause one label to be fed from the printer.
The Ink Low LED will illuminate when a cartridge has 10% or less of its ink remaining.
The Unload Button will unload the installed label stock by reversing it through the printer. Make sure to tear off the printed labels before pressing the Unload Button.
The Label Tear Bar is a serrated edge for conveniently tearing your finished labels from the printer. The printer comes with a white tear bar guard. For smoother label feeding, leave the guard in place during printing. When you are ready to tear off a label, remove the guard, tear off the label and replace it.
Getting Started 3
TOC |
INDEX |
This illustration shows the input ports and power switch found on the rear panel of the printer.
USB Port
Power Switch
Power Input Port 
This illustration shows the interior of the printer.
Fixed Throat
Guide
Sensor
Adjustment
Movable
Throat Guide
Roll Stop
.0 1
.5 1
.0 2
.5 2
Roll Arm
Roll Guide
4 Getting Started
TOC |
INDEX |
Removable Panel to clear label jams
Cartridge
Carrier
Grit Roller
Cutter Track
Pressure Rollers |
Cutter Wheel Replacement |
|
Access Port |
Getting Started 5
TOC |
INDEX |
Section 2: Label Stock
A. LABEL AND ROLL SPECIFICATIONS
A wide variety of label stock can be used in the Printer. Refer to the specifications and settings in the following sections before ordering custom stock from Primera or any stock from another company.
Important! Test all custom made label stock with the intended printer before ordering large quantities! Primera will only assume responsibility for custom label stock ordered from Primera.
Label Sensing Methods
Method 1: Label
Gap Sensing
Method 2: Thru-Hole
Sensing
Method 3: Reflective/Black
Mark Sensing
(Black Mark must be printed
on back side of label stock)
Label Width
Liner Width
Distance from edge of Media
Width of Opening
Distance from edge of Media to edge of Label
Note: See table below for Max and Min values in inches and mm..
Gap Between |
Labels |
Label Height |
Black Mark |
Width |
6 Label Stock
TOC |
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INDEX |
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Max |
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Min |
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Label width |
8.0" (203mm) |
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0.5" (13mm) |
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Liner/media width |
8.25" (209mm) |
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1.5" (38mm) |
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Label height/length |
24" (609mm) |
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0.5" (13mm) |
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Gap between labels |
10" (253mm) |
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0.10 (2.5mm) |
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Width of thru-hole |
0.5" (12.65mm) |
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0.25" (6.325mm) |
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opening |
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Distance from edge of |
2.25" (57mm) |
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0.20" (5.06mm) |
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media to edge of |
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thru-hole |
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Reflective/Black |
N/A |
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0.1" (2.54mm) |
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Mark Width* |
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Max Outer Diameter (OD) |
6.0"(152.4mm) |
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N/A |
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Inner Core Diameter (ID) |
3.0" (76.2mm) |
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3.0" (76.2mm) |
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Total Thickness |
.0010” |
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N/A |
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(Liner + Label)** |
(10 mil) |
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Distance from edge of |
Printer driver assumes 2 mm gap. |
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media to edge of label |
However, this is adjustable via the |
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left margin offset. |
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*The Reflective/Black Mark should be opaque to infrared light. The mark should be between the labels. The end of the mark should correspond with the beginning of the label.
**This is the recommended maximum. There are two factors that determine whether the printer will accept any particular stock thickness.
1.The ability for the printer to pull the paper through the print area.
2.The ability for the sensor to read through the backing if the sensor is set to die-cut.
If you are printing in continuous or reflective label sensing mode number 2 does not apply. The fact that the printer must read through the backing in die-cut mode will limit the thickness much more than the printers ability to pull the paper through the print area. However, if you adjust opacity level of the liner enough to allow the label to be seen by the stock sensor, the thickness will only be limited by the printers ability to pull it through the printer area. For these reasons the weight or thickness of the liner is a variable that can not easily be defined. Primera recommends and uses 40# liner with all label stock.
It is important to test all label stock with the intended printer before ordering large quantities!
Label Stock 7
TOC |
INDEX |
Roll Specifications
Label Side Out
Roll O.D. |
Label Stock |
|
3” 6”
Core I.D.
Core O.D.
Note on Label Orientation: If you are using an applicator to apply your labels, be sure to order label stock with the correct orientation for your applicator. For example most applicators will apply the side of the label first, so you will want to print the labels sideways.
8 Label Stock
TOC |
INDEX |
B. INSTALLING LABEL STOCK
The following steps will guide you through loading label stock in your printer:
Make sure power is connected and printer is on.
1.Open the Top Cover.
Lift Here
2.Lower the Roll Guide and pull it outward to make room for your label stock.
Label Stock 9
TOC |
INDEX |
3.Remove any shipping tape from your label stock roll to ensure that it can unroll freely, making certain that no adhesive portion is exposed. It is important to note that any exposed adhesive surface can attach itself the inner workings of the print mechanism and cause a media jam.
4.Place your roll of label stock on the Roll Arm and push it inward until it touches the Roll Stop.
Roll Stop
Roll Guide
Roll Arm
5.Flip up the Roll Guide and slide it inward until it touches the label stock. The Roll Guide will automatically pull back slightly to the correct position. There should be approximately a 1mm gap between the Roll Guide and the roll.
Important Note: Be aware that some label stock may have a core that is slightly too large for the roll or the labels may have wrapped unevenly causing some to stick out beyond the edge of the core. Both of these issues can cause feeding problems.
10 Label Stock
TOC |
INDEX |
6.Pull the Movable Throat Guide outward to make room for the label stock.
7. Place the leading edge of the label stock under
the "label stock" symbols on the Throat Guides.
The label stock should be placed far enough into the throat of the printer to correctly position the Movable Throat Guide but not yet into the printer itself.
Movable Throat Guide |
Fixed Throat Guide |
|
Do Not Pinch! |
8.Slide the Movable Throat Guide inward until it almost touches the label stock.
Important Note: The label stock should be close enough to the Fixed and Movable Thoat Guides to provide proper guidance but not close enough to pinch the label stock. (0-1 mm gap on either side)
If the label stock is pinched by the guides, poor print quality or feeding problems could result.
9.Feed the label stock further into the printer until it senses the label and automatically feeds it through the printer. If the printer fails to feed the label stock, press the Load/ Feed button on the front panel while continuing to guide the label stock into the printer. If the printer does not automatically grab and feed the stock or continues to feed the stock without stopping check the Gap Sensor position or mode (Section 2C or 2D).
Label Stock 11
TOC |
INDEX |
C. ADJUSTING THE GAP SENSOR POSITION
If you are using label stock other than standard square / rectangular diecut labels such as circular die-cut labels or through-hole stock use the instructions below to adjust the position of the label stock gap sensor. The sensor can be adjusted using the slide bar on the inside of the printer. Below the slide bar is a measurement which represents the distance between the edge of the label stock and the sensor. Measure the distance from the edge of the label stock to the correct position on the stock. Set the sensor so the side of the slide bar lines up to this measurement. See dashed line in the illustration below.
Important Note: You must adjust the Stock Sensor before loading nonstandard label stock.
in. |
0.5 |
1.0 |
1.5 |
2.0 |
mm |
12.7 |
25.4 |
38.1 |
50.8 |
Label Stock Sensor Slide
|
.5 |
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. |
0 |
.7 |
in |
12 |
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mm |
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25
Circular Labels
If you are using Circular Labels you must adjust the Stock sensor to correspond with the very top of the label where the circles are closest together. If the sensor is too far to the right or the left the printer will still sense the label but the image may be offset downward because the printer will start printing at the wrong position. If you are using stock that has multiple labels across make sure the sensor corresponds to a place on the stock that has a label and not a vertical gap.
12 Label Stock
TOC |
INDEX |
The sensor can only be moved a maximum of 2 inches from the left side of the printable area. This means that the maximum diameter circular label that can be printed is 4
inches. For circular labels larger than 4 inches in diameter, you must have a black mark printed on the back of the label stock. This means that you must change the Stock Sensor Mode to Reflective. The printer will now look for the black mark representing the beginning of the next label instead of the diecut. For more information on changing the Stock Sensor Mode see Section 2D.
1/2”
1 1/8”
Center
of Hole
Center
of Circle
Through-Hole Labels |
Circular Labels |
Set Sensor Bar to 1 1/8" for 2" circular label (1/8" liner edge gap).
Through-Hole Labels
If you are using card stock or label stock that has a hole punch or a notch to identify a transition from backing to label, you can adjust the Stock Sensor to position it over the identifying mark.
D. SET THE STOCK SENSOR MODE
The stock sensor mode refers to the method the printer will use to detect the print starting position for each label. To adjust the stock sensor mode, open the PrintHub.
Important Note: Set the Stock Sensor Mode BEFORE loading label stock!
Label Stock 13
TOC |
INDEX |
1.Connect the printer via USB and turn on the power. The Stock Sensor Mode setting is stored on printer main board so you will not be able to access it unless the printer is turned on and properly communicating with the computer.
2.Go to Start - Programs - Primera Technology - Primera PrintHub.
3.Click on the Label Feed (3rd tab from top).
4.Select the Stock Sensor Mode by clicking on the graphic that most closely corresponds to the stock you intend to install.
There are three sensor modes:
Die Cut (Default). If you are using standard die-cut labels that look similar to the graphic use this setting regardless of the size of the label. Also, use this setting for Through-hole label material where a hole is punched through each label or a notch is cut in the side.
Reflective. Use Reflective for label material where a black pre-printed line (black mark) on the back of the label stock indicates the break between labels. Black marks are required on clear label stock rolls, or label where the label waste matrix (waste) is left on the liner. Black marks can also be used for irregular shaped labels, circles larger than 4 inches or on any stock where the print starting position can not be sensed using the label itself.
14 Label Stock
TOC |
INDEX |
Continuous. (Sensor off) If you have continuous stock with no die-cut, reflective mark or holes, set the sensor type to Continuous. This will turn off the stock sensor. In this mode there is no way to set the print starting position. The printer will simply start printing the first label and print each subsequent label immediately after that previous one. To produce a gap between prints simply add the desired amount of white space to the end of the label being printed.
Important Note: You must also set the Stock Sensor Position (Section 2C) so that the sensor is sensing the correct point on the label stock.
E. SET THE PRESENT/CUT MODE
Use the Present/Cut Mode to adjust how the printer presents labels after they are printed or if/when they are cut after printing. To adjust the Present/Cut Mode, open the PrintHub program.
1.Connect the printer via USB and turn on the power. The Output/Cut Mode Setting is stored on the printer main board so you will not be able to access it unless the printer is turned on and properly communicating with the computer.
2.Go to Start - Programs - Primera Technology - Primera PrintHub.
3.Click on the Label Feed Tab.
4.Click on the Output/Cut Mode button.
There are different options available which change if the Cutter is enabled or disabled. If the Cutter is disabled the label present options will be available. If the Cutter is enabled the present options are are no longer available but cut options become available.
Label Stock 15
TOC |
INDEX |
Cutter Options:
Cut after no activity. This setting will cut at the end of a print job if the printer does not receive another print job within one second of the last print job in the queue. You can usethis feature to cut at the end of multi-copy job, multi-page job or multiple individual jobs in the queue.
Cut after label count. This option will cut after the number of labels specified in the toggle box that appears when this option is selected. This is useful if you have front/back labels or sets of labels.
Cut every label. This setting will cut after every label.
Cut after button press. This setting will cut after you press the Load/Feed button on the printer. This can be used after one label or an entire job. This feature is useful if you will not be present at the end of the print to catch the cut label.
16 Label Stock
TOC |
INDEX |
Present Options:
Do not present. In this mode the label stock does not move after the last label is printed. This means that part of the last label printed is still in the printer. This should be used only if you have a label rewinder attached.
Present after no activity. This setting will present at the end of a print job if the printer does not receive another print job within one second of the last print job in the queue. You can use this feature to present at the end of multi-copy job, multipage job or multiple individual jobs in queue.
Label Stock 17
TOC |
INDEX |
Section 3: Primera PrintHub
Primera PrintHub is used to interact with the printer for gathering ink levels, maintenance, alignment, cost calculation and several other functions. You can use it to manage these functions on multiple LX910 printers or other Primera printer models.
PrintHub automatically installs with your printer driver and can be accessed through the printer driver preferences or as a program on your Windows start menu.
1.Connect the printer via USB and turn on the power. The PrintHub accesses most of the information it uses from the printer itself so the printer must be turned on and communicating for the program to be useful.
2.Go to Start - Programs - Primera Technology - Primera
PrintHub. A
B
E H
C G
F
D
A.Adjust alignment, sensor mode, output mode and advanced
B.If you have multiple Primera printers connected, they will be listed here
C.Past jobs will show the last 5 jobs along with cost information. Click the document incon to view a cost report.
D.Application Settings
E.Print Queue shows the currently printing job.
F.Order Link
G.Frequent Activities
H.Current Ink Level
18 PrintHub
TOC |
INDEX |
A: MONITORING INK LEVELS
Ink levels can be monitored at any time by using the PrintHub. Immediately after printing starts the PrintHub will display the ink levels in the upper right corner of the application. Ink is displayed in 10% increments. Example 100% to 90% to 80% etc.
B. USING THE COST ESTIMATOR
The cost estimator is found under the queue on the first tab of the PrintHub. The last five job costs are stored in the list. Each job will show the cost per label based on the cost per cartridge entered below the list. Enter the actual cost of the cartridge you paid. Prints remaining on this cartridges and total prints on new cartridge are both displayed.
PrintHub 19
TOC |
INDEX |
To see a printable/saveable report click on the document icon 
next to the job you want to see. A report will display the information. You can print or save the report from this screen. You can also change the currency using the drop down, change the job name or adjust the cost from this screen.
Important Note: The cost per label represents the average cost per label over an entire run of labels. This means that the per label cost will decrease and become more accurate as the number of labels printed increases. This is because the ink that is used for beginning and periodic cartridge maintenance is divided into a larger number
of labels. Primera recommend printing at least 5 labels for an accurate per label cost.
C. REPLACING INK CARTRIDGES / LOW INK WARNING
You can replace cartridges at any time or wait for the Low Ink Warning to prompt you to replace cartridges. The first and only ink low warning will occur at 0% ink remaining. Press the Load/Feed button to continue printing after you receive this warning.
20 PrintHub
TOC |
INDEX |
To change a cartridge, follow this procedure:
1. Open the Cover. |
Lift Here |
2.Press or pinch the tab on the front of the cartridge holder.
3.Remove the cartridge.
PrintHub 21
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