Plantronics H51-N, H101-N, H41-N, H91-N, H61-N User Manual

...

Headsets and Ampliﬁer Systems

for the

Choose your headset style: over-the-head, over-the-ear, convertible or behind-the-head…

Build the right headset systems for your Call Center

Select the headsets and headset

ampliﬁers that meet the needs

of your call center agents.

First choose a HEADSET from a wide

selection of industry-leading styles.

Then choose the AMPLIFIER to tailor

a system to your environment.

Plantronics also offers CORDLESS

solutions for the call center manager,

where mobility means improved

response times and competitive

advantage.

Plantronics is the technology leader

in communication solutions, provid-

ing the industry’s widest choice

of best-in-class products. More

call centers partner with

Plantronics than with anyone

else. We make it our business

to know your business.

Plantronics is the only

company you need for

quality, selection and

service.

Convertible Model Over-the-ear Models

This innovatively designed convertible headset will satisfy all your agents’ wearing preferences and simplify your inventory management requirements. Converts from over-the-head to over-the-ear, right or left side wearing styles, and is available with our trademark voice tube or noise-canceling microphone.

Over-the-Head..........converts to..........Over-the-Ear

New! DuoPro

Behind-the-head Headset

H181(N)

DuoPro sound quality and comfort in a stylish behind-the-head design.

1.13 oz. (32 g)

Headset Selection Guide

All headsets are available in H-Series and Polaris™direct-connect models.

Find the headset style you prefer to wear:

Match headset features to your working style and ofﬁce environment:

Use the telephone intermittently while multitasking

On the telephone for extended periods of time

Call Center

DuoPro™Convertible Headset Family H171(N)

Best-in-class versatility, sound quality and comfort in one innovative, stylish headset. Breakthrough ergonomic design and rugged durability combine for the most demanding, extended use.

0.67 oz. (19 g) Over-the-ear

1.34 oz. (38 g) Over-the-head

™

Headset Models: DuoPro Encore Supra TriStar Mirage Beneﬁt

Convertible

Over-the-Ear

Over-the-Head

Behind-the-Head

Confer with colleagues while on calls

Need total concentration while on calls

Work under typical busy ofﬁce noise levels

Work in very noisy environment

Require tone control (treble/bass)

Need robust durability

Over-the-head Models

Over-the-head styles provide comfort and stability. Available in monaural and binaural models, each converts for right or left wearing preferences and comes with a choice of our trademark voice tube or noise-canceling microphone.

Headset

Encore Family H91(N)/ H101(N)

Top-of-the-line model offers all-day comfort and superior

sound quality. Sound

Enhancement System

(SES

) lets you select bass or treble setting for fuller, richer tone.

1.76 oz. (51 g) Monaural

2.68 oz. (76 g) Binaural

Supra®Headset Family H51(N)/ H61(N)

The most popular lightweight headset in the world, Supra comes with fully adjustable headband for extended-wear use.

1.37 oz. (39 g) Monaural

Behind-

the-Head

NEW!

model

•

•••

•

••

•••••

2.08 oz. (59 g) Binaural

••

•

Switch between over-the-head and over-the-ear styles Over-the-ear designs are more discreet and unobtrusive Over-the-head designs are more stable Behind-the-head designs are stable and discreet

Over-the-ear style is easy to put on and take off. Designed for maximum all-day comfort Monaural models let you hear background voices Binaural models cut out distracting background noises Voice tube models offer easy positioning, great sound Noise-canceling models reduce background noise Sound Enhancement System (SES) for full, rich tone Industry-leading support and 2-year warranty

Over-the-ear styling is more discreet and unobtrusive and provides easy on, easy off convenience. Each model converts for right or left wearing preferences and comes with a choice of our trademark voice tube or noisecanceling microphone.

TriStar Headset Family H81(N)

Stable, over-the-ear headset design that’s so discreet and comfortable, you’ll forget you’re wearing it. Four user-selectable earbud sizes for customizing ﬁt. Ultra-lightweight: 0.46 oz. (13 g)

Mirage Headset Family H41(N)

All-day, easy-on, easy-off comfort and convenience, ideal for intermittent calls while multitasking. External receiver rests lightly against the outside of the ear.

0.67 oz. (19 g)

Turn over for headset AMPLIFIERS

Quick

over

choices

Headsets and Ampliﬁer Systems

for the

Call Center

Headset

Ampliﬁers

and

Complete Headset

Telephones

…then choose an ampliﬁer to connect your headset to your agent’s telephone.

All Plantronics ampliﬁers deliver our unique Call Clarity

Headset Amplifier Models

M12 Vista™Telephone Headset Ampliﬁer

This compact universal ampliﬁer sets the industry standard and

connects Plantronics headsets to nearly all call center telephones.

Easy-to-use button controls for headset and handset selection,

MX10 Headset Switcher™Adapter

Connects a single headset to a telephone and PC, making it ideal for computer-based training. Enables advanced features like music on hold and call recording. Separate controls adjust incoming and outgoing volume.

The Switching Quick Disconnect Ampliﬁer is RNA*enabled,

to eliminate missed calls and improve customer satisfaction.

Dual headset port provides improved training and

supervisory capability. Optional knee well mount for cord

P10 Plug Prong Adapter

The P10 plug prong adapter is designed for use with speciﬁc PBX and call center systems. Features adjustable volume control, and compatible with most ACD systems.

DA50 USB-to-Headset Adapter

Bring the quality and comfort of Plantronics call center headsets

to VoIP softphones. The DA50 USB-to-headset adapter features

Digital Signal Processing (DSP) technology and includes

Plantronics’ exclusive PerSono Pro

the audio qualities of your agents’ headsets for enhanced

Direct-Connect Headset Solutions

Many call centers have stations with headset-ready telephones and agent consoles. Plantronics has partnered with leading telephone manufacturers to provide the following direct-connect solutions, with no additional ampliﬁer required:

™

• Polaris

direct-connect headsets, a complete solution for headset-

ready telephones.

• Adapter cables to connect your existing Plantronics H-Series headsets directly to headset-ready phones.

and desktop management.

*Representative Not Available

communications with your customers.

™

and SoundGuard®Plus™technologies to improve voice quality and maintain sound at a comfortable level.

volume and mute.

SQD Ampliﬁer

™

software to optimize

A20 Telephone Headset Ampliﬁer and Accessory Deck

A unique and efﬁcient under-the-telephone design streamlines your agents’ workspace and provides a host of added features, including ampliﬁer, in-use indicator, headset stand and cord management. Seamless telephone integration with audible visual cues for outgoing volume, tone control and mute. Add one-touch, call-answering convenience with the optional HL10 telephone handset lifter.

Shown with HL10. Telephone not included.

HL10 Handset Lifter (Accessory for A20 and CA10)

This must-have accessory, featuring remote ring detection, adds remote call answer and end capability to CA10 cordless systems, and one-touch call-answering convenience to A20 corded desktop systems. Stylish design ﬁts discreetly under your telephone handset.

900MHz cordless

Headset Telephone

CA10 Cordless Telephone Headset Ampliﬁer

Perfect for the call center supervisor or mobile agent who must be on call from anywhere on the ﬂoor. Using a 900 MHz design, the CA10 connects to your corded business telephones and the compact remote delivers range of up to 150 feet. Add and optional HL10 handset lifter for remote call answering and ending.

T10H Headset Telephone

This analog ampliﬁer features a complete telephone dial-pad. A great cost-effective solution for outbound calling when no phone terminal is available, and it can be used with all Plantronics call center headsets. Includes in-use indicator and headset stand.

Quick

For more information, please contact

your local supplier, or visit

www.plantronics.com

© 2002 Plantronics, Inc.All rights reserved. Plantronics, the logo design, Plantronics and the logo design combined,AttiTube, Call Clarity, DuoPro,Encore, Headset Switcher, Mirage, PerSono Pro, Polaris, Quick Disconnect, SES,SoundGuard Plus, Supra, TriStar,Vista, the voice tube clear color trade dress and shape trade dress are trademarks or registered trademarks of Plantronics,Inc. Printed 7/1/02 ST 207