Plantronics DA Series
Audio Processor
User Guide
Contents
Welcome 3
Power 4
Plantronics Software 5
Install Plantronics Hub 5
Start Hub 5
Hub Tabs 5
Use your headset 6
Answer, end and make calls 6
Put a call on hold 6
Adjust volume 6
Mute a call 6
Troubleshooting 7
2
Welcome
Congratulations on purchasing your new Plantronics product. This guide contains instructions for
setting up and using your Plantronics DA USB Audio Processor.
Please refer to the safety instructions for important product safety information prior to
installation or use of the product.
3
Power
Powering the USB Audio Processor
The USB Audio Processor is automatically powered on upon inserting into the USB port of the
computer.
4
Plantronics Software
Plantronics software provides the link between your headset and the softphone application on
your computer. Plantronics software provides the ability to remotely detect and answer/end a call
from your softphone application via the headset call button.
Install Plantronics Hub
Start Hub
Hub Tabs
To access the Plantronics Hub, load Plantronics software by visiting plantronics.com/software and
click on download button.
To start Hub, click Start > Programs > Plantronics > Hub
When you
Plantronics device connected to your computer using a USB connector you will see an image of
your device along with some information about that device. You will also see tabs across the top
of the application that read "About", "Updates", "Settings", and "Help" which are described below.
first start Plantronics Hub the About Tab will be displayed. If you have at least one
About Tab
Provides information about your connected device or devices; switch between devices or
set primary device (pull down menu, upper left, appears when multiple devices present).
Updates tab
Check for device firmware and Hub software updates; get information about updates
when available, install as necessary
Settings tab
Configure available settings for your device or devices, Hub software
Help tab
Support, contact, and troubleshooting information and resources
5
Use your headset
Answer, end and make
calls
Put a call on hold
Adjust volume
To make a call: dial the number via your softphone application.
To answer or end a call: press the answer/end button
For softphones not compatible with Plantronics Software: check the software compatibility list
at www.plantronics.com/media/downloads/SoftphoneCompatibility.pdf for the most current
information.
If your softphone is not currently supported by Plantronics Software, answer/end via pressing the
call button on the headset will not function; you must answer the call from the softphone
interface.
If your softphone has this feature, holding down the answer/end button for 2 seconds will place
the call on hold. Refer to your phone's user guide for additional features available while on hold.
Pressing the answer/end button will take the call off hold.
To increase listening volume, press the upper end (+) of the volume button. To decrease the
listening volume, press the lower end (-).
Mute a call
To adjust the listen or speak volume of the softphone, please refer to the softphones user
documentation.
To adjust the listen or speak volume of the audio device on the computer, use the Sound and
Audio Device section of the control panel.
During a call,
indicator light will be lit.
To unmute press the button again.
briefly press the mute button to mute the microphone. When muted, the mute
6
Troubleshooting
My headset does not work
with the USB audio
processor I am using on
my PC. (I cannot answer
or disconnect from the
headset call button.)
I cannot hear the caller.
Callers can not hear me.
Sound in headset is
distorted. I can hear echo
in headset.
• Check compatibility list at www.plantronics.com/media/downloads/
SoftphoneCompatibility.pdf to ensure your softphone is compatible for
remote answer and disconnect.
• When a PC goes into standby or hibernation, the USB audio processor is no
longer powered on. Be sure your PC is in an active state.
• Be sure you have the Plantronics software installed.
• The USB audio processor is not set as the default audio device. Use the audio
setting in Windows under Sounds and Audio Devices to select the correct
USB audio processor (DA70/DA80/DA90) as the audio device.
• Listening volume is too low. Press the volume up button on the headset.
• Headset is muted. Press the mute button on the headset to unmute the
microphone.
• Headset microphone boom aligned incorrectly. Align headset boom with
your mouth.
• The USB audio processor is not set as the default audio device. Use the audio
setting in Windows under Sounds and Audio Devices to select to select the
correct USB audio processor (DA70/DA80/DA90) as the audio device.
• Lower the listen volume on your softphone until the distortion disappears.
• Adjust volume on headset.
The other headset I was
using to listen to music
does not work any more.
My headset stops
responding to button
presses.
• The USB audio processor will set itself as the default audio device in
Windows. Use the audio setting in Windows under Sounds and Audio
Devices to change the device used for audio.
• When a PC goes into standby or hibernation, the USB audio processor is no
longer powered on. Be sure your PC is in an active state.
7
NEED MORE HELP?
plantronics.com/support
Plantronics, Inc.
345 Encinal Street
Santa Cruz, CA 95060
United States
©
2016 Plantronics, Inc. Plantronics is a registered trademark of Plantronics, Inc. in the US and other countries, DA70, DA80 and DA90 are a trademark of
Plantronics, Inc. All other trademarks are the property of their respective owners.
Patents pending
203933-06 (01.16)
Plantronics BV
South Point Building C
Scorpius 140
2132 LR Hoofddorp, Netherlands
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