Plantronics DA45 User Manual

Plantronics

TM

DA45

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WELCOME

Welcome to the Plantronics family of headset products. Plantronics provides a wide
range of products from mission-critical and business-critical applications to personal
communications and entertainment. For additional information visit our web site at

www.plantronics.com where you can visit our 24/7 support, browse through our

knowledge base, chat live or ask a question. We also feature a variety of installation
tutorials to make set up quick and easy.

TABLE OF CONTENTS

Register your Product Online 2

Technical Assistance 2

DA45 Package Contents 3

Features 3

Powering USB Adapter 4

Installing PerSonoCall® Software 4

Connecting Headset 5

Using the Headset 5

Troubleshooting 7

Warranty 8

PACKAGE CONTENTS

DA45

DA45 and inline control

FEATURES

PerSonoCall

software CD

Mute/Mute LED

Volume Up/Down

REGISTER YOUR PRODUCT ONLINE

Visit www.plantronics.com/productregistration to register your product online
so we can provide you with the best possible service and technical support.

TECHNICAL ASSISTANCE

Visit our Web site at www.plantronics.com/support for technical support including
frequently asked questions, compatibility and accessibility information. The Plantronics
Technical Assistance Center (TAC) is also ready to assist you. Dial [phone] ext. 5538

2

Answer/End

WARNING: Do not use headphones/headsets at high volumes for an extended
period of time. Doing so can cause hearing loss. Always listen at moderate levels. See

www.plantronics.com/healthandsafety for more information on headsets and hearing.

3

POWERING

Powering USB Adapter

The USB adapter is automatically
powered on upon inserting into the
USB port of the computer.

INSTALLING PERSONOCALL® SOFTWARE

Plantronics PerSonoCall software provides the link between your headset and the
softphone application on your computer. PerSonoCall software provides the ability to
remotely detect and answer/end a call from your softphone application via the headset
call control button.

1. With the CD inserted, go to the PerSonoCall main screen and click on “Install the
PerSonoCall Software.”

2. Your softphone may require you to choose which audio device you wish to use. Please
refer to softphone documentation for details.

NOTE: When the USB adapter is installed, it becomes the default audio device in your
computer. You can set preferences manually in the Windows
Sounds and Audio Devices option in the Control Panel.

NOTE: Once installed we recommend that you set PerSonoCall to launch whenever the
Windows operating system starts.

®

operating system through the

System Tray Icons

After installing the software, one of the two system tray icons will appear in the tray bar at
the bottom of your screen showing status of headset communication with PerSonoCall.

: No headset detected

: Headset detected

Configuration and status

: Right click on the headset system tray icon and choose “Options”. This will bring up
the PerSonoCall Basic Options and Current Status Screens.

Refer to online application help for explanation details on the PerSonoCall software.

CONNECT HEADSET

Quick DisconnectTM Connector

This feature allows you to place a call on hold and move away from the phone without
removing the headset. When you separate the Quick Disconnect, you place an ongoing
conversation on hold.

Before using your headset, join the Quick Disconnect to the mating connector of the
modular adapter cable.

To put your call on hold, grasp Quick Disconnect, as shown, and pull straight apart. To
resume your conversation, reconnect the halves.

USING YOUR HEADSET

Answering/ Ending/ Making Calls
with PerSonoCall on Softphone

To make a call, simply dial the number via your softphone application.
To answer or end a call, press the answer/end button.

For Softphones Not Compatible with PerSonoCall

Check the PerSonoCall compatibility list at www.plantronics.com/personocall for the most
current information on softphone compatibility.

If your softphone is not currently supported by PerSonoCall, remote detection and answer/
end via the headset does not function. Pressing the call control button on the headset
will not function; you must answer the call from the softphone.

Putting a call on hold

If your softphone supports this feature, holding down the answer/end button for 2 seconds
will place the call on hold. Refer to your phone’s user guide for additional features
available while on hold. Pressing the answer/end button again will take the call off hold.

4 5

USING YOUR HEADSET

Adjusting Volume

To increase listening volume, press the upper end (+) of the volume button. To decrease
listening volume, press the lower end (-).

To adjust the listen or speak volume of the softphone, please refer to the softphone
user documentation.

To adjust the listen or speak volume of the audio device on the computer, use the Sound
and Audio Device section on the control panel.

Muting a Call

TROUBLESHOOTING

Problem Solution

My headset does not work
with the DA45 I am using on my
PC. (I cannot answer or disconnect
from the headset call button).

I cannot hear caller.

Callers cannot hear me.

• Check compatibility list on www.plantronics.com/
personocall to ensure your softphone is

compatible for remote answer and disconnect

• When a PC goes into standby or hibernation, the
USB adapter is no longer powered on. Be sure
your PC is in an active state.

• Be sure PerSonoCall software is installed
and running.

• The USB adapter is not set as the default audio
device. Use the Audio settings in Windows under
Sounds and Audio Devices to select “DA45
Adapter” as the audio device.

• Listening volume is too low. Press the volume up
button on the headset.

• Headset is muted. Press the mute button on
headset to unmute the microphone.

• Headset microphone boom aligned incorrectly.
Align the headset boom with your mouth.

• The USB adapter is not set as the default
voice device. Use the Voice settings in Windows
under Sounds and Voice Devices to
select “DA45 Adapter” as the voice device.

During a call, briefly press the mute button to mute the microphone. When muted, the
Mute LED will be lit.

To unmute press the button again.

Smart Button

PerSonoCall allows you to choose an application to launch automatically using the Smart
Button feature.

Go to options in PerSonoCall, check the Smart Button box on the Basic Option tab and
browse to choose the application you want to launch. Pressing the Mute Button for 2
seconds will automatically launch that application.

NOTE: Mute is not activated if the button is held for more than 2 seconds.

Sound in headset is distorted.
I can hear echo in headset.

The other headset I was using to listen
to music does not work any more.

My headset stops responding
to button presses.

• Lower the listen volume on your softphone until
the distortion disappears.

• Adjust volume on headset.

• The USB adapter will set itself as the default
audio device in Windows. Use the Audio settings
in Windows under Sounds and Audio Devices to
change the device used for audio.

• When a PC goes into standby or hibernation, the
USB adapter no longer is powered on. Be sure
your PC is in an active state.

76

WARRANTY

LIMITED WARRANTY

•

This warranty covers defects in materials and workmanship of products manufactured,

sold or certified by Plantronics which were purchased and used in the United States.

•

The warranty lasts for two years from the date of purchase of the products.

•

This warranty extends to you only if you are the end user with the original purchase receipt.

•

We will at our option, repair or replace the products that do not conform to the warranty.

We may use functionally equivalent reconditioned/refurbished/remanufactured/pre-owned or
new products or parts.

•

To obtain service in the U.S., contact Plantronics at (866) 363-BLUE (2583).

•

THIS IS PLANTRONICS’ COMPLETE WARRANTY FOR THE PRODUCTS.

•

This warranty gives you specific legal rights, and you may also have other rights that

vary from state to state. Please contact your dealer or our service center for the full
details of our limited warranty, including items not covered by this limited warranty.

The Class B digital apparatus complied with Canadian ICES-002

Brazil

Tel: [phone]
[phone]

Canada

Tel: [phone]
[phone]

United Kingdom

Plantronics Ltd
Wootton Bassett, UK
Tel: [phone]
[phone]

Plantronics Ireland

Citywest Business Campus
Dublin 24
Office: [phone]
Service ROI: 1800 551 896

Germany

Plantronics GmbH
Hürth, Deutschland
Kundenservice:
Deutschland 0800 9323 400
Österreich 0800 242 500
Schweiz 0800 932 340

Danmark

Tel: [phone]

Spain

Plantronics Iberia, S.L.
Madrid, España
Tel: [phone]

Latin America

Tel: [phone]
[phone]

Finland

Tel: [phone]

France

Plantronics Sarl
Noisy-le-Grand

Hong Kong

更多信息,請聯絡 當地的經銷∞”.

Italy

Plantronics Acoustics Italia Srl
Milano, Italia
Numero Verde: 800 950934

Japan

製品関係の質問がありましたら、プラントロニク
スの代理店にお問い合わせ下さい

Korea

추가 정보는 현지 총판 또는 대리점에º¬ 받으실
수 있습니다.

Sweden

Sverige: 02002 14681

Taiwan

更多信息,请联络您当地的æ¬销商.

Netherlands

Plantronics B.V.
Hoofddorp, Nederland
Tel: (0)0800 Plantronics
0800 7526876 (NL)
00800 75268766 (BE/LUX)

Norway

Norge
Tel: [phone]

Portugal

Tel: [phone]

Turkey

Daha fazla bilgi için:
www.plantronics.com

United States

Plantronics Inc
345 Encinal Street
Santa Cruz, CA 95060 USA
Tel: [phone]

S OU ND I NN OV ATI ON

EU & US

www.plantronics.com

© 2007 Plantronics, Inc. All rights reserved. Plantronics, the logo design, DA45, and PerSonoCall
trademarks or registered trademarks of Plantronics, Inc.
trademark of Microsoft Corporation in the United States and/or other countries. All other trademarks are
the property of their respective owners. Patents U.S. 5,210,791; 5,259,780; D494,154; and D505,413 and
Patents Pending.

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Windows is either a registered trademark or a

are

78803-01 (10/07)