Plantronics D925 User Manual
Plantronics Discovery® 925
User Guide
Welcome
Thank you for purchasing the Plantronics Discovery® 925 earpiece.
This guide contains instructions for setting up and using
your new earpiece.
Please refer to the Safety Information in this booklet for important
product safety information prior to use of the product.
Getting Assistance
The Plantronics Technical Assistance Center is ready to assist you.
You can find answers to frequently asked questions, ask a question
using e-mail, receive service over the Internet, or speak directly
with a representative. Visit www.plantronics.com/support or call
1-866-363-BLUE (2583).
NOTE If you are considering returning this earpiece, please contact
the Technical Assistance Center first.
Registering Your Product
Visit www.plantronics.com/productregistration to register your product
online so we can provide you with the best service and technical support.
For pairing your Earpiece, your PIN code, or “Passkey,” is 0000.
NOTE
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Contents
Package Contents, Features and Accessories ......................................1
Charging Your Earpiece ........................................................................ 2
Using the AC or USB charger ...................................................... 2
Using the Charging Case .............................................................3
Checking the Battery Level .......................................................... 3
Recharging the Charging Case ....................................................4
Pairing Your Earpiece ............................................................................ 5
Plantronics QuickPair™ Technology ............................................ 5
How to Pair Your Phone With Your Earpiece for the First Time ..... 6
Adjusting the Fit ....................................................................................7
How to Install a Different Gel Eartip .............................................. 7
Earpiece Controls ................................................................................. 8
Hands-Free Features ............................................................................ 9
Range ................................................................................................10
Indicator Lights and Tones .................................................................. 10
Troubleshooting .................................................................................. 12
Using More Than One Bluetooth Phone ..............................................14
How to Turn the Multipoint Feature On and Off .......................... 14
How to Initiate a Call..................................................................14
How to Answer a Call While Talking on the Other Phone ...........14
Product Specifications ........................................................................ 15
Limited Warranty.................................................................................16
Important Safety and Operational Information ..................................... 17
Regulatory Notices .............................................................................20
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Package Contents and Features
Call Control Button
Volume Control Button
Charging Jack
Eartip
Stabilizing Eartips
(small, medium, and large)
Earpiece
Charging Case
AC Charger
100 – 240V
USB Charging Cable
Product Name & Number Accessories*
Vehicle Power Charger
#78583-01
* Not included. To order, please contact your Plantronics supplier or go
to www.plantronics.com
1
USB Lanyard
#74948-01
Charging Your Earpiece
Your new earpiece performs best when fully charged. While your
earpiece is charging, the indicator light slowly flashes red. When your
earpiece is fully charged, the indicator light turns off. This applies to
all charging options.
1
CH AR GING TIM E
3 hours ..... Full charge using
AC or USB
1 hour ....... Minimum charge
before first use
Option A: Using the AC Charger
1 Plug the AC charger into a power outlet.
2 Connect the AC charger to the charging jack on the earpiece.
Option B: Using the USB Charger
1 Connect USB charger to the USB
port on a computer or laptop.
2 Connect the USB charger to the
charging jack on the earpiece.
3 Turn the computer or laptop on.
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3
1
2
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WARNING Do not use your earpiece while it is
connected to the charger.
2
Charging Your Earpiece
1
CH AR GING TIM E
3 hours ..... Full charge using
charging case
1 hour ....... Minimum charge
before first use
Option C: Using the Charging Case
1 Open the cover of the case. Align the charging jack on the
earpiece with the micro USB connection in the case. Gently
push the earpiece onto the micro USB connection until you
feel it click into place.
IMPORTANT
Incorrect removal of the earpiece from the case will
damage the micro USB port in the case. To properly remove the
earpiece, use your thumb to gently push the earpiece in a diagonal,
not vertical, direction away from the micro USB connector.
Checking the Battery Level of Your Earpiece
1
Call Control Button
Volume Button
CHA RGE IND ICATO R LI GHT S
Red Flashes Battery Level
1 Full battery
2 1/3 to 2/3 full
3 Less than 1/3 full
1 With the earpiece on, simultaneously press and hold the call
control button and the volume button for about 2 seconds.
The indicator light flashes red to show the charge level.
3
Charging Your Earpiece
The charging case provides one full charge to your earpiece before the
battery within the case requires charging.
1
Indicator Light
Charging Jack
Recharging the Charging Case
2
CH AR GING TIM E
9 hours .... Full charge
using USB
3 hours .... Full charge
using AC
1 To check the battery status of the charging case, you must
connect the earpiece to the case. If the earpiece does not
begin charging mode (indicator light slowly flashes red) then
both the earpiece and case need recharging.
2 Plug either the AC charger or the USB charger to power
source before connecting to the charging jack on the bottom
of the case.
While the case is charging, the indicator light on the bottom of the case
slowly flashes red. When fully charged, the indicator turns off.
If recharging with the AC charger, the charging case will feel
NOTE
warm to the touch during the charging cycle. Once fully charged, the
case will cool down. See “Safety Information” on page 17 for more
information.
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Pairing Your Earpiece
Pairing is the process of introducing your earpiece to your phone.
Before using your earpiece for the first time, you must pair it with
your Bluetooth® wireless technology enabled phone. Normally you
need to pair your earpiece with your phone only once.
To see a demo of the pairing process, visit www.plantronics.com/
EasyToPair.
Plantronics QuickPair™ Technology
Your new earpiece includes Plantronics QuickPair technology to simplify
the Bluetooth setup process. The first time you turn your earpiece on,
your earpiece automatically enters pairing mode for 10 minutes. Once
paired successfully, your earpiece stays on for instant use.
If not successfully paired after 10 minutes, your earpiece automatically
powers off. When you turn the earpiece on again, it automatically goes
into pairing mode until successfully paired with a Bluetooth phone.
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Pairing Your Earpiece
SETTINGS
SETTINGS
Time and Date
Phone Settings
Bluetooth
Sound Settings
Network Services
Security
Reset Settings
SETTINGS
SETTINGS
Time and Date
Phone Settings
Bluetooth
Sound Settings
Network Services
Security
Reset Settings
BLUETOOTH
BLUETOOTH
9XXPlantronics
PASSKEY
0000
BLUETOOTH
BLUETOOTH
9XXPlantronics
PASSKE Y
0000
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How to Pair Your Phone with Your Earpiece for the First Time
1 Turn on the Bluetooth feature on your phone.
For most phones, select Settings/Tools > Connections >
Bluetooth > On. See your phone’s user guide for more information.
2 Turn the earpiece on.
Press and hold the call control button until the indicator flashes
red/blue. The earpiece is now in pairing mode.
If you don’t see the red/blue flash, press and hold the call control
button to turn your earpiece off, and then press and hold the call
control button again until you see the red/blue flash.
3 Use the commands on your phone to locate your earpiece.
For most phones, select Settings/Tools > Connections > Bluetooth
> Search > 9XXPlantronics. See your phone’s user guide for more
information.
4 When prompted for the PIN code or Passkey, enter 0000.
Pairing is successful when the indicator on your earpiece flashes
blue. Your earpiece is now connected and ready to use.
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Adjusting the Fit
For optimal voice clarity,
point the boom towards
the corner of your mouth.
Correct Fit Incorrect Fit
How to Install a Different Gel Eartip
If the earpiece does not feel stable, the eartip needs adjusting or it may
be the wrong size for your ear. The earpiece comes with the medium
eartip installed, but you can replace it with the optional small or large
eartip provided.
1
2 3
Eartip
Speaker housing
1 Remove the earpiece from your ear. Rotate the eartip on the
earpiece to position the stabilizer to rest comfortably in your
ear. If the earpiece still feels unstable, then remove the earpiece from your ear and change the eartip to a different size.
2 To remove the eartip, gently pull the stabilizer loop of eartip
off of the speaker housing.
3 To fit a new eartip, position the eartip over the speaker
housing with the stabilizer pointed away from the microphone
boom and gently press the eartip onto speaker housing.
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Earpiece Controls
Turn on the earpiece Press and hold the call control button for 2
seconds until the indicator glows blue. If earpiece
flashes red 3 times when you turn on the earpiece
then the battery is very low and should be
recharged.
NOTE When your earpiece is in standby mode, the indicator
is off. To confirm that your earpiece is on, press any button.
You should see a blue light flash.
Turn off the earpiece Press and hold the call control button for 4
seconds until the indicator glows red. When
power is off, indicator stays off.
NOTE If you’re wearing the earpiece, you hear ascending
tones when the power turns on and descending tones when
the power turns off.
Answer or reject
a call
When your earpiece rings, tap the power button
once; you should hear 1 low tone.
To reject a call and send the caller to voice mail,
press the call control button for 2 seconds.
NOTE Your phone may ring before your earpiece rings.
Wait until you hear the ring in your earpiece to press the call
control button and answer the call.
End a call During active call, tap the call control button.
Make a call
When the earpiece is paired to your phone and in
range, enter phone number on your phone and
press send. The call automatically transfers to
your earpiece.
Transfer a call
between earpiece
and phone
During an active call, press and hold the call
control button for 2 seconds. You will hear a
single low tone followed by a double low tone.
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Earpiece Controls
Turning the
multipoint feature on
Turn on the online
indicator
Adjust the volume During an active call, tap the volume button.
WARNING Do not use headphones/Earpieces at high volumes for an extended
period of time. Doing so can cause hearing loss. Always listen at moderate levels. See
www.plantronics.com/healthandsafety for more information on Earpieces and hearing.
To prolong battery life, the multipoint feature
is turned off by default. To turn on feature, see
“Turning the Multipoint Feature On and Off” on
page 14.
Press and hold volume button for 4 seconds
while the earpiece is on. Earpiece will flash blue
2 times. Repeat action to deactivate online
indicators. Earpiece will flash blue 4 times. You
will hear a single low tone, silence and then a
double low tone.
There are 3 volume settings. Each tap will
increase the volume until maximum is reached
and you hear two low tones. Tapping again will
drop volume to minimum setting and subsequent
taps will increase volume until maximum is again
reached.
Hands-Free Features
If your phone and your wireless service provider both support hands-free
operation, you can use the following features:
Redial the last number
you called
Voice activated dialing
Tap the call control button twice. You will
hear two low tones.
When the earpiece is on, press and hold
the call control button for 2 seconds until
you hear 1 low tone.
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Range
To maintain a connection, keep your earpiece within 33 feet (10 meters)
of the Bluetooth phone. If there are obstacles between your earpiece and
the phone you may experience interference. For optimal performance,
place your earpiece and phone on the same side of your body.
Audio quality degrades as you move out of range. When you are
far enough away to lose the connection, you hear a high tone in the
earpiece.
The earpiece attempts to reconnect for 60 seconds. If you move back in
range, you can manually reconnect by pressing the call control button.
NOTE Audio quality is also dependent upon the device with which the
Earpiece is paired.
Indicator Lights and Tones
Light Tone
Status check 1 blue flash None
Charging 1 red flash every 10 seconds None
Fully charged None None
Low battery 2 red flashes for 2/3 full battery None
Very low battery 3 red flashes every 10 seconds 3 high tones every
10 seconds
Pairing Red and blue flashes 1 low tone
Paired Blue flashes 1 low tone
Turning on Solid blue for 2 seconds Ascending tones
Turning off Solid red for 4 seconds Descending tones
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Indicator Lights and Tones
Light Tone
Incoming call 3 blue flashes every 2 seconds 3 rapid low tones
Answer call 1 blue flash 1 low tone
Call in progress 1 blue flash every 2 seconds None
Volume up or
down
End call 1 blue flash 1 low tone
Missed call 3 purple flashes every 10
Out of range None 1 high tone
Back in range
Turning on
multipoint
Turning off
multipoint
NOTE
By default, the online indicators are turned off. To turn on the
online indicator, see “Earpiece Controls” on page 9.
1 blue flash for each volume
adjustment
seconds for 5 minutes
Flashes to match current
earpiece state
2 blue flashes None
1 blue flash None
every 2 seconds
1 tone with volume
corresponding to
volume level
2 low tones to
indicate maximum
volume level
reached
None
1 low tone
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Troubleshooting
My earpiece
does not work
with my phone.
My phone did not
locate the earpiece.
I could not enter
my PIN code.
I cannot hear
caller/dial tone.
Make sure the earpiece is fully charged.
Make sure earpiece is paired with the Bluetooth
phone you are trying to use.
See “Pairing Your Earpiece” on page 6.
Turn both your phone and earpiece off and on,
and then repeat the pairing process on page 6.
Turn both your phone and earpiece off and on,
and then repeat the pairing process on page 6.
Your PIN code, or Passkey, is 0000.
The earpiece is not turned on. Press the call
control button for approximately 2 seconds until
you hear a tone or see the indicator glow blue.
Your earpiece is out of range. Move the earpiece
closer to the Bluetooth phone.
Your earpiece battery is drained. Charge your
battery. See “Charging Your Earpiece” on page 2.
The listening volume is too low. Incremental
tapping of the volume button will adjust volume.
See instructions for adjusting the volume in
“Earpiece Controls” on page 9.
Make sure that the eartip fits properly. See
“Adjusting the Fit” on page 7.
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