Plantronics CT11, CT12 User Manual
CORDLESS HEADSET
TELEPHONE
CT11/12
CT11
CT12
PRODUCT INFORMATION BOOKLET
WELCOME
This Product Information Booklet contains features
and operations not described in the Quick Start Guide
(QSG). The QSG also includes warranty information,
FCC and the Industry Canada Notice.
BASICS . . . . . . . . . . . . . . . . . . . 3
Caller ID Options . . . . . . . . . . . 3
Making and Receiving Calls. . . . 6
Ringer Tone Setting. . . . . . . . . . 7
Ringer Volume Setup . . . . . . . . 8
Ringer Mute (temporarily) . . . . . 8
Redialing a Call . . . . . . . . . . . . 9
Distinctive Ringer Setup. . . . . . 10
Adjusting Headset Volume . . . 11
Mute Microphone . . . . . . . . . . 11
Tone Dialing Switch-over . . . . . 12
Traveling Out-of-Range . . . . . . 12
Selecting a Different Channel . 13
Find Remote. . . . . . . . . . . . . . 13
Flash and Call Waiting . . . . . . 14
Voice Mail LED. . . . . . . . . . . . 14
PHONEBOOK . . . . . . . . . . . . . 15
Steps to Enter Names
and Special Characters . . . . . . 16
Storing Names, Phone
Numbers, Distinctive Rings,
and Speed Dial. . . . . . . . . . . . 17
Phonebook Storage Process . . 18
Viewing the Phonebook. . . . . . 20
Making Phonebook Calls. . . . . 22
Speed Dialing . . . . . . . . . . . . . 23
Editing the Phonebook . . . . . . 23
Chain Dialing . . . . . . . . . . . . . 25
One Touch Dialing . . . . . . . . . 26
CALLER ID . . . . . . . . . . . . . . . 28
Viewing the Caller ID List . . . . 31
Deleting Information from
the Caller ID List . . . . . . . . . . . 32
Using Caller ID Message List . . 33
Call Waiting Deluxe Features . . 35
MORE. . . . . . . . . . . . . . . . . . . 36
Changing the Digital
Security Code . . . . . . . . . . . . . 36
Installing the Beltclip . . . . . . . . 38
Note on Power Sources. . . . . . 39
Maintenance . . . . . . . . . . . . . 40
General Information . . . . . . . . 41
TROUBLESHOOTING . . . . . . . 42
PARTS & ACCESSORIES . . . . . 44
INDEX . . . . . . . . . . . . . . . . . . 47
BASICS
There are three Caller ID setup options
available: AUTOTALK, CIDCW (Caller ID
on Call Waiting), and AREA CODE.
AUTOTALK allows
you to answer the
phone without
pressing TALK/FLASH. If the phone rings
when AutoTalk is On, simply remove the
remote from the base and the phone
automatically answers the call. Or if the
remote is not in the base, press any number
key, ✱/TONE, or # to answer the call. If you
set AutoTalk to Off, you must press talk/flash
to answer the call. Setting AutoTalk follows
in this section.
CIDCW (Caller ID on Call Waiting)
performs the same as
regular Caller ID on a
call waiting number.
CW Deluxe allows you to handle call waiting
calls in seven different ways. See page 28
for the Caller ID (CID) section and page 35
for CW Deluxe.
You must subscribe to CID and CIDCW from
your phone company in order to use this
feature.
The CW Deluxe is a separate service
available through your phone company.
BASICS
TIP
Any key answer
can be used only
when AutoTalk is
set to On.
2
3
ENTERING YOUR AREA CODE
TIP
Standby Mode:
The remote is
not in use, is off
the base, and
TALK/FLASH
has not been
pressed. A dial
tone is not
present.
4
AREA CODE allows you to enter your local
area code so CID will not show the area
code from local callers. See the next page
for area code instructions.
To change your Caller ID options:
1) When the phone
is in the standby
mode, press
MENU/MUTE.
2) Press ▲ or ▼ to
move the pointer
to “Caller ID
Setup”, then press SELECT/CH.
3) Press ▲ or ▼ to
choose “Auto
Talk” or “CIDCW”,
then press SELECT/CH.
4) Press ▲ or ▼ to change the selection.
AutoTalk: “Auto Talk
On” or “Auto Talk
Off”
CIDCW: “CIDCW
On”, “CW Deluxe
On” or “CIDCW Off”
5) Press SELECT/CH, and you will hear
a confirmation tone.
6) Press END to exit.
If you enter a 3-digit area code number in
the “Area Code” option, your local area
code does not appear in Caller ID messages.
For calls received from outside your local
area code, you will see a full 10-digit
number.
1) When the phone
is in the standby
mode, press
MENU/MUTE.
2) Press ▲ or ▼ to
move the pointer
to “Caller ID
Setup”, then
press SELECT/CH.
3) Press ▲ or ▼ to
move the pointer
to “Area Code”,
then press
SELECT/CH.
4) Use the number
keypad (0 to 9)
to enter a 3-digit
area code.
5) Press SELECT/CH, and you will hear
a confirmation tone.
6) Press END to exit.
TIP
BASICS
If your calling
area requires
10-digit dialing,
do not program
this option.
TIP
If the area code
has already been
stored in
memory, the
stored area code
will be displayed
in this mode. To
change it, press
delete and the
number keypad
to enter the new
area code.
5
MAKING AND RECEIVING CALLS
RINGER TONE SETTING
To make or receive a call, you need to connect the Firefly™
headset to the remote unit. (See the Quick Start Guide.)
Put on the headset.
Remote On Base Remote Off Base
To answer Pick up the remote Press TALK/FLASH
and press TALK/FLASH OR
OR (AutoTalk) Press any
(AutoTalk) Pick up number key, ✱/TONE,
the remote. or #.
To make 1) Pick up the remote. Dial the number, then
a call 2) Dial the number, then press TALK/FLASH.
NOTE: The
remote must be
out of the base
during calls.
Replacing the
remote will
cause the call
to disconnect.
To hang up Press END, or return the remote to the base.
To enter When you dial the number, press
a pause PAUSE/REDIAL. “P” appears in the
within display which represents a pause.
the dialing
sequence
The headset LED will continue flashing during Talk Mode.
press TALK/FLASH.
OR OR
1) Pick up the remote. 1) Press TALK/FLASH.
2) Press TALK/FLASH. 2) Listen for the dial tone.
3) Listen for the dial tone. 3) Dial the number.
4) Dial the number.
When you press DELETE during a call, the call will be placed
on hold and you will hear a ring tone. To resume the call, press
TALK/FLASH or DELETE. If the remote remains idle for 5 minutes,
the phone hangs up and returns to the Standby automatically.
6
1) When the phone
is in the standby
mode, press
MENU/MUTE.
2) Press
▲ or ▼ to
move the pointer
to “Ringer Tones”.
You can choose
from 6 ringers or
4 melodies:
Ringers [Flicker,
Clatter, Leap Frog, Ping Ball, Reminder,
Soft Alert]
Melodies [Beethoven 9, For Elise (Elise),
Merry Christmas (Merry-Xmas), Home
Sweet Home (Hm Swt Hm)]
3) You will hear the ringer or the melody
as you scroll through the options.
4) Press SELECT/CH and you will hear a
confirmation tone.
5) Press END to exit.
BASICS
TIPS
Standby mode is
when the remote
is charged and
the Talk button
has not been
pressed. The
display is blank.
If you set the
ringer to Off, the
ringer tone will
not sound.
7
RINGER VOLUME SETUP
REDIALING A CALL
TIP
If you select
“Ringer Off”,
<Ringer Off>
appears on the
display when you
make or receive
calls, or when
charging the
remote.
RINGER M
1) When the phone is in the standby mode,
press MENU/MUTE.
2) Press
▲ or ▼ to
move the pointer
to “Ringer Volume”,
then press SELECT/CH.
3) Press
▲ or ▼ to move the pointer
through the ringer settings (Ringer Off,
Ringer Low, or
Ringer High).
You will hear a
ringer or melody
at the selected volume (or does not ring
when you select “Ringer Off”).
4) Press SELECT/CH, and you will hear
a confirmation tone.
5) Press END to exit.
UTE (TEMPORARILY
)
You can temporarily mute the ringer tone.
When the remote is off the base and the
phone is ringing, press END. The ringer
tone will return to the previous setting
starting with the next incoming call.
The last three phone numbers dialed can be
quickly redialed.
REDIALING FROM STANDBY
MODE
1) Press PAUSE/
REDIAL. The
phone number
that was last
dialed appears
on the display.
PAUSE/REDIAL
2) Press PAUSE/
REDIAL again.
Each press of
PAUSE/REDIAL
PAUSE/REDIAL
will display one
of the last three
PAUSE/REDIAL
numbers
dialed.
3) Press TALK/FLASH. The selected number
is dialed.
4) Press END to hang up.
REDIALING FROM
TALK M
ODE
1) Press TALK/FLASH.
2) Press PAUSE/REDIAL. The last number
dialed will be displayed and redialed.
3) Press END to hang up.
TIPS
BASICS
If the number
exceeds 32 digits,
only the first 32
digits are
retained in
redial memory.
If the redial
memory is empty,
you will hear a
beep.
If you have not
pressed any key
for 30 seconds,
the phone returns
to standby mode.
If you press END,
the operation is
canceled and the
phone will return
to the standby
mode.
When using the
redial feature in
talk mode, only
the last number
dialed will be
displayed.
8
9
DISTINCTIVE RINGER SETUP
DJUSTING THE
A
HEADSET VOLUME
TIP
See ”Storing
Phone Numbers,
Names,
Distinctive Rings,
and Speed Dial”
on page 17 for
storing a
Distinctive Ring
in the Phonebook.
“Distinctive Ringer” allows you to preset
memory locations with a designated ring
tone. When an incoming call is received
and the Caller ID information matches the
information in one of the memory locations,
the Distinctive Ring that has been stored for
that particular caller will sound.
If you have set multiple memory locations
with distinctive rings, switching the setting to
“Distinctive Off” will result in no distinctive
ringing. All incoming calls will have a normal
ring tone. Switching to “Distinctive On” will
activate all programmed distinctive ring
memory locations.
1) When the phone is
in the standby
mode, press
MENU/MUTE.
2) Press
3) Press
4) Press SELECT/CH, and you will hear a
5) Press END to exit.
▲ or ▼ to
move the pointer to
“Distinct. Ring”,
then press
SELECT/CH.
▲ or ▼ to choose “Distinctive On”
or “Distinctive Off”.
confirmation tone.
The remote headset volume settings (Volume
Low, Volume Medium, Volume High, and
Volume Maximum) can only be adjusted
during a call. Press
volume setting. When you hang up, the
phone keeps the last volume setting
selected.
You can temporarily
turn Off the microphone so that the
person you are talking
with cannot hear you.
1) During a telephone
call press and hold
MENU/MUTE for a
few seconds to turn
Off the microphone, and “Mute” appears
on the display.
2) Press MENU/MUTE again to cancel muting.
▲ or ▼ to select the
MUTE M
ICROPHONE
TIP
BASICS
When you press
▲ in maximum
volume level or
▼ in lowest
volume level,
an error tone
sounds.
TIP
Do not press
END to cancel
muting. END will
disconnect the
call and the
phone will return
to standby mode.
10
11
TONE DIALING SWITCH-OVER
TIP
The tone feature
only applies
when the dial
mode is set to
pulse.
A tone number
can be stored in
a memory
location. This is
referred to as
Chain Dialing.
(See page 25.)
TRAVELING
Some telephone
companies use
equipment that
require pulse dialing
(sometimes referred
to as rotary dialing).
If you need to enter
tone dialing digits,
you can switch-over to tone dialing during
the call. For example, entering your bank
account number after you have called your
bank.
Initially make your call with the pulse
dialing mode. Once your call connects,
press ✱/TONE. Enter the desired number.
These digits will be sent as tone dialing.
Once the call ends, the tone mode is
canceled and pulse dialing mode resumes.
OUT-
During a call, as you begin to move your
remote too far from your base unit, static
increases. If you pass the range limits of the
base unit, your call will terminate within 30
seconds.
OF-RANGE
ELECTING A
S
If you encounter interference while using
your phone, you can manually change the
phone’s channel for clear operation. This
function works only when the phone is in use.
Press SELECT/CH. “Scanning” appears
on the display, indicating the phone is
changing to another channel.
To locate the
remote, press
PAGE on the
base. The
remote beeps
for 60 seconds,
and “Paging”
appears on the display.
Paging is canceled when pressing any key
on the remote or PAGE on the base.
Additionally, if you receive an incoming
call, PAGE is canceled.
DIFFERENT CHANNEL
FIND R
EMOTE
BASICS
TIP
If the remote
battery is
completely
drained, the
remote will not
beep when
paging.
12
13
FLASH AND CALL WAITING
USING THE PHONEBOOK
TIP
You must
subscribe
through your
local
telephone
company to
receive Call
Waiting Service.
If you have Call
Waiting service and
a call waiting tone
sounds while you are
on a call, press
TALK/FLASH to
accept the waiting
call. There is a short
pause, then you will
hear the new caller. To return to the original
caller, press TALK/FLASH again.
MESSAGE LED
The message
waiting LED on the
remote is designed
to work with your
voice mail service
provided by your
local telephone company. The LED flashes
when you have new incoming messages in
the voice mail service.
You may need to occasionally reset the
indicator if it remains On after you’ve
retrieved your messages. To reset the
indicator, when the phone is in the standby
mode press and hold PAGE on the base until
the paging sound stops (about 5 seconds).
Phonebook allows you to dial a number
using just a few key presses. It stores
names/numbers in the Phonebook memory
location, and you can search names in
alphabetical order. You have a total of 100
locations that can be used for the
Phonebook (including the Speed dials) and
Caller ID messages.
If any of the following occurs while using
the Phonebook function, operation will be
canceled.
• Press END. The phone will return to the
standby mode (or the call will be
disconnected).
• Press TALK/FLASH.
• Place the remote in the base.
• Press DELETE, or receive an incoming call
or PAGE (from the standby mode only).
• Receive a CIDCW (Caller ID on Call
Waiting) (during a call only).
PHONEBOOK
TIP
If the remote
remains idle for
30 seconds, the
phone will return
to the standby
mode (or back
to the call).
14
15
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