Plantronics C725 User Manual

Blackwire 725

USB Corded Headset

User Guide

Contents

Welcome 3

System Requirements 3
Need More Help? 3

What's in the package 4

Basics 5

Wearing Your Headset 6

Fit Headset 6

Daily Use 7

Plantronics software 7
Connect PC and Call 7
Active Noise Canceling 7
Incoming/Outgoing Calls 7
Adjust Your Headset Volume 7
Mute a Call 8

Plantronics Hub Software 9

Plantronics Control Panel 9
Applications tab 9
Preference Tab 10
About tab 10

Plantronics Manager Pro 11

Troubleshooting 12

Headset 12
Smart Sensors 13

2

Welcome

System Requirements

Congratulations on purchasing your new Plantronics product. This guide contains instructions
for setting up and using your Blackwire 725 headset.

Please refer to the safety instructions for important product safety information prior to
installation or use of the product.

Computer

• Supported Operating Systems: Windows Vista® Windows® 7, Windows® 8, 8.1

• Processor: 400 MHz Pentium® processor or equivalent (Minimum); 1 GHz Pentium processor or
equivalent (Recommended)

• RAM: 96 MB (Minimum); 256 MB (Recommended)

• Hard Disk: 280 MB (Minimum); 500 MB or more (Recommended)

• Microsoft® Windows XP® Service Pack 3 (SP3) or later (Recommended) Microsoft Windows
Vista Service Pack 1 (SP1) or later (Recommended)

Need More Help?

Display

• At least 800 x 600, 256 colors

• 1024 x 768 high color, 32-bit (Recommended)

Browser

• Internet Explorer® V10 or better must be on the user’s system (Required)

Visit our website at plantronics.com/support for technical support including frequently asked
questions, compatibility and accessibility information.

3

What's in the package

Blackwire 725 Headset with inline controller

Carrying case

4

ANC

ANC

Basics

Headset inline control icons Function

Answer/End button

Answers or ends a call

Volume button

Mute/Unmute button

Mutes/unmutes the headset
microphone

Active Noise Canceling (ANC)

Incoming call

Flashes green

On a call

Solid green

Increases the listening volume

Decreases the listening volume

Solid red when muted

ANC will reduce unwanted noise.
Slide the switch towards ANC to activate.

Smart Sensor technology

Sensors detect whether or not you are wearing the headset. Sensors are located in the speaker
capsule on the microphone boom side.

Smart Sensor Feature

Auto Answer Call

When you are not wearing your headset and have an
incoming call on your PC, put on the headset and the call
will be answered automatically. You do not have to press
the Answer/End button.

Function

Incoming call

Flashes green

5

Wearing Your Headset

1

Fit Headset

Slide the headband until it fits comfortably over both ears.

2

If still too tight, stretch the headband for better comfort.

3

For optimal voice clarity, bend the boom and place the microphone close to mouth.

6

Daily Use

Plantronics software

Connect PC and Call

NOTE For call control and mute functionality, certain softphones require Plantronics software. See

plantronics.com/software.

1

Load Plantronics Hub software by visiting plantronics.com/software and click on "Download."

2

Connect the headset into the USB port of the computer. The headset will automatically power
on.

3

Check your Audio Settings. Confirm the speaker and microphone settings for your PC softphone
are set to Plantronics 725.

•

PC Audio Setup for Windows 7 and Windows 8

Go to Control Panel > Sound > Playback tab and set the Plantronics 725 device as the Default
Communications Device.

•

PC Audio Setup for Windows XP

Go to Control Panel > Sound and Audio Devices, and in the Audio tab set the Plantronics 725
device for the Sound Playback.

4

Place a call using your softphone software.

Active Noise Canceling

Incoming/Outgoing Calls

Adjust Your Headset

Volume

ANC will reduce unwanted noise. Slide the switch towards ANC to activate.

1

To place a call

Dial number using your softphone software application.

2

To answer a call

• Put on headset to answer call with Smart Sensor technology or,

• If already wearing headset press the Answer/End button

3

To end a call

Short press the Answer/End button.

7

Mute a Call

Listening Volume

1

Press the volume up button on the headset inline control to increase listening volume.

2

Press the volume down button on the headset inline control to decrease listening volume.

1

During a call, press the mute button on the headset inline control to mute the microphone.
When mute is on, the mute LED is solid red (you will still be able to hear the caller).

2

To turn mute off, press the mute button again.

8

Plantronics Hub Software

Plantronics Hub software must be downloaded to access the Plantronics
Control Panel. Install Hub software by visiting plantronics.com/software
and click on the download button.

Plantronics Control Panel

Applications tab

User preferences and device settings that affect the performance of your headset can be
changed using the Plantronics Control Panel.

To access the Plantronics Control Panel, load Plantronics Hub software by visiting

plantronics.com/software and click on the download button.

To start this utility, click Start > Programs > Plantronics > Plantronics Control Panel.

The Applications tab displays the status of Plantronics support for various applications such as
softphones and media players.

9

Preference Tab

Allows you to set preferences for:

•

Media player Modify call action: Pause, Play, Mute or Do Nothing

•

General use

•

Presence status based on wearing state (dependent upon softphone compatibility) When

headset is put on, or removed set presence to: Available, Busy, Do not disturb, Be right back or
Offline

About tab

Provides online access to the user guide and support and displays your headset system's
information.

10

Plantronics Manager Pro

Additional device management tools are available for IT Managers via Plantronics Manager Pro,
which includes the following features:

• Enable or disable device settings according to company policy or for regulatory compliance

• Lock down settings so they may not be changed by the user

• Monitor audio device settings and usage in near real time

• Generate inventory and usage reports to manage asset utilization

For more information please visit: www.plantronics.com/us/product/plantronics-manager-pro

11

Troubleshooting

Headset

I cannot hear caller.

Callers cannot hear me.

Listening volume is too low. Press the volume up button on the
headset.

The USB headset is not set as the default audio device. Use the
audio settings in your sound control panel/preferences to select
your headset as the default audio device.

For Windows XP systems

• Go to Control Panel > Sounds and Audio Devices > Audio tab.

• Select your headset as the "Sound playback" default device.

Supported Operating Systems: Windows Vista, Windows 7,
Windows 8, 8.1

• Go to Control Panel > Sound

• Highlight the headset, select the Set Default > Default
Communications Device from the drop-down list and click OK.

For Mac OS X

• Choose Apple menu > System Preferences > Sound > Output tab.

• Select your headset in the "Select a device for sound output"
window.

Headset is muted. Press the mute button to unmute the
microphone.

Headset microphone boom aligned incorrectly. Align the headset
boom with your mouth.

The USB headset is not set as the default Voice device. Use the
audio settings in your sound control panel/preferences to
change the input device.

For Windows XP systems

• Go to Control Panel > Sounds and Audio Devices > Audio tab.

• Select your headset as the "Sound recording" default device.

Supported Operating Systems: Windows Vista, Windows 7,
Windows 8, 8.1

• Go to Control Panel > Sound > Recording tab.

• Highlight the headset, select the Set Default button and click OK.

For Mac OS X

• Choose Apple menu > System Preferences > Sound > Input tab.

• Select your headset in the "Select a device for sound input"
window

The sound in the headset is
distorted.

I can hear an echo in the headset.

The other headset I was using to
listen to music does not work any
more.

Lower the listen volume on your softphone until the distortion
disappears.

Adjust volume on headset.

The USB headset will set itself as the default audio device in
Windows. Use the audio settings in your sound control panel/
preferences to change the audio device.

For Windows XP systems

• Go to Control Panel > Sounds and Audio Devices > Audio tab.

12

• Under “Sound Playback”, change the default setting from your
headset to your device choice.

Supported Operating Systems: Windows Vista, Windows 7,
Windows 8, 8.1

• Go to Control Panel > Sound > Recording tab.

• Highlight your device choice, select the Set Default button and
click OK.

For Mac OS X

• Choose Apple menu > System Preferences and click Sound.

• Click Output, and then select “Internal Speakers” or your device
choice.

Smart Sensors

My headset stops responding to
button presses.

The "Auto Answer call" function is
not working.

When a PC goes into standby or hibernation, the USB headset no
longer is powered on. Be sure your PC is in an active state.

Make sure the speaker capsule is placed on your ear so the ear
cup makes good contact with your ear.

13

NEED MORE HELP?

plantronics.com/support

Plantronics, Inc. Plantronics BV

345 Encinal Street
Santa Cruz, CA 95060
United States

©

2015 Plantronics, Inc. Blackwire, Plantronics are trademarks of Plantronics, Inc. registered in the US and other countries, and Plantronics Hub and

Plantronics Manager Pro are trademarks of Plantronics, Inc.

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