Plantronics C720, C710 User Manual

Blackwire® C710™/C720™

Corded USB headset with Bluetooth

User guide

®

ContentsContentsContents

Welcome 3

What’s in the package 4

Headset features 5

Accessories/Spares 6

Using your headset 7

Inline controls 7
Wearing the headset 8

Connect, charge, and make a mobile phone call 9

Connect headset to PC 9
Charge your headset 9
Make a mobile phone call 9

Make a PC call 12

Advanced features 14

Plantronics Spokes software 18

Useful tips 21

Troubleshooting 22

2

Welcome

Congratulations on purchasing your new Plantronics product. This user guide contains

instructions for setting up and using your Blackwire C710/C720 Bluetooth headset.

Please refer to the separate safety instructions for important product safety information prior
to installation or use of the product.

Blackwire C710/C720 next generation technology.

Featured highlights and Smart Sensor™ technology:

• Auto answers calls by simply putting on your headset.

• Auto transfers calls between mobile phone and headset.

• Softphone presence can be automatically updated.

• Integrated A2DP (Advanced Audio Distribution Profile for Bluetooth) lets you listen to media audio.

• Voice prompts announce power on/off, battery level, connection status, and more.

System Requirements

Computer

• Supported Operating Systems:
Windows XP®SP3 or later,
Windows Vista® SP1 or later,
Windows® 7 SP1 or later recommended
MAC OS X 10.6.8 or later

• Processor: 400 MHz Pentium® processor or equivalent (Minimum); 1 GHz Pentium processor or
equivalent (Recommended)

• RAM: 96 MB (Minimum); 256 MB (Recommended)

• Hard Disk: 280 MB (Minimum); 500 MB (Recommended)

Browser

• Internet Explorer® V6 or better must be on the user’s system (Required)

Registering your product online

Visit plantronics.com/productregistration to register your product online
so we can provide you with the best possible service and technical support.

Technical assistance

Visit our web site at plantronics.com/support for technical support including frequently asked

questions, compatibility and accessibility information.

3

What’s in the package

OR

1

3

1 Blackwire C710 Headset with inline controller (monaural) or

2 Blackwire C720 Headset with inline controller (stereo)
3 Blackwire C710/C720 USB cable
4 Carrying case

2

4

4

Headset features

1

2

3

6

10

9 8

5

7

1 Right ear cushion
2 Adjustable headband
3 Left ear cushion
4 Noise-cancelling microphone
5 Mobile talk and Bluetooth on/off button

5

4

6 Volume up/volume down bar
7 Inline controller
8 Mute/unmute button

9 PC talk button
10 USB cable/connector

Accessories/Spares

(Sold separately)

Carrying case

Foam ear cushions

Blackwire C710/C720 USB cable

NOTE For more information on accessories and spares, please visit us at

plantronics.com/accessories.

Leatherette ear cushions

6

Using your headset

Inline controls

Mobile talk button

PC talk button

Volume

Mute

CAUTION For your safety, do not use headset at high volumes for extended periods

of time. Doing so can cause hearing loss. Always listen at moderate levels. For more
information on headsets and hearing visit: plantronics.com/healthandsafety.

Can be used to answer or end a call directly from the headset with
a single press. LED will rapid flash blue when a call is coming in and
slow flash blue when on a call. Can be used to manually turn on or off
the Bluetooth radio with very long press; Bluetooth status will stay in
last known state.

Can be used to answer or end a call directly from the headset with a
single press. LED will rapid flash green when a call is coming in and
slow flash green when on a call. Can also be used to put a caller on
hold with medium press.

Volume up and down are available by pushing the bar up and down.

A single press of the mute button will mute the microphone. A red LED
will be on when you are muted. Pressing this button again will take
the microphone off mute.

7

Wearing the headset

1 To adjust the headband, lengthen or shorten the band until it fi ts comfortably. Position the

headset receivers so that the cushions sit comfortably over the center of your ears.

2 For the C710 headset position the stabilizer T-bar above your ear.

3 Once the headset is positioned on your head, adjust the fl exible boom so the tip of the boom

points to the corner of your mouth. The boom can be shaped to follow the curvature of your
face.

NOTE Headset is designed for boom to be worn on the left side of your face. To wear the headset

so boom is on the right side, rotate the microphone boom upwards until it aligns with the right
corner of your mouth. Left and right audio channels will be switched.

8

Connect, charge, and make a mobile phone call

Connect headset to PC

1 Connect the USB cable to the PC and the inline controller.

The first time you connect your headset to the PC, the mobile talk button on the headset will
flash red and blue indicating the initial pairing process of your mobile phone.

NOTE If you do not want to pair your mobile phone now, press and hold the mobile talk button

more than five seconds to power off the bluetooth radio. The LED will turn solid red for two seconds.
See Other features for more information.

Charge your headset

NOTE Your new headset has enough power to make a few mobile calls before charging is needed.

When your headset is connected to the PC the mobile talk button will be solid red when charging and
off when fully charged.

1 Plug in your headset and place on a flat non-metallic surface. The sensors in your headset fully

calibrate while charging.

A full charge will take approximately two hours. When fully charged the LED goes off.

Always charge at near room temperatures; never charge battery at temperatures below 0º C

NOTE

(32ºF) or above 40º C (104ºF).

Headset battery levels

With Plantronics Spokes® software installed, a headset icon will appear in your system tray,
displaying battery status. The plantronics battery status will notify you of four different battery
levels (25%, 50%, 75% and 100%). Fully charge the headset at least once to properly calibrate
the battery status.

Make a mobile phone call

1 Activate the Bluetooth feature on your phone, then use the phone’s settings to add/search/

discover new Bluetooth devices.

BlackBerry® Settings/options > Bluetooth: On > Search for devices.
iPhone Settings > General > Bluetooth > On (starts the search for devices)
Android™ Phone Settings > Wireless > Bluetooth: On > Scan for devices.
Other Consult phone manual

9

NOTE For detailed pairing instructions for popular mobile phones visit plantronics.com/easytopair

Blackwire C700

2 If prompted by mobile phone, type 0000 as passcode.

The mobile talk button will stop flashing when the headset has an active connection with the
mobile phone.

3 While wearing your headset, make a test call from your mobile phone.

During an active call, the mobile talk button will flash blue.

4 To use mobile phone away from PC, disconnect the USB cable from the inline controller.

NOTE When a fully charged headset is disconnected from the PC there is enough power to make

four to five hours of mobile calls before charging is needed. Reconnect the headset to the PC and the
mobile talk button will be solid red when headset is charging and off when fully charged.

5 End the call by pressing the mobile talk button.

TIP For iPhone users, the headset battery level is displayed on the iPhone home screen. The headset

must be connected to the iPhone.

The call does not end if you remove your headset without pressing the mobile talk button. See

Advanced features.

NOTE For call control and other features, download Plantronics Spokes software at

plantronics.com/software.

10

Placing a call with your headset and Bluetooth mobile phone

Place a call Dial number on your mobile phone keypad.

Redial last number* Double press mobile talk button. There will be a double low tone on each

Activate voice dialing* Press and hold mobile talk button for two seconds. You will hear a tone

* Only available on mobile phones that support these features.

press. A low-low-high tone indicates the last number has been redialed.

followed by a second tone which indicates voice dial is activated.

Answering and ending calls with your headset and Bluetooth mobile phone

Answer a call Short press mobile talk button.

Answer a call when already on
an active PC softphone call

End a call Short press mobile talk button.

Reject a call Press mobile talk button for two seconds until you hear a second long

Transfer a call from your
mobile phone to your headset

Transfer a call from your
headset to your mobile phone

Short press the PC talk button to end the PC softphone call. Then press
the mobile talk button to answer the mobile phone call.

single low tone.

While on a call, press the mobile talk button for two seconds until you
hear a single tone followed by a long low tone.

While on a call, press the mobile talk button two seconds until you hear a
long low tone followed by low-low-high tones. Or if using smart sensors,
remove the C710/C720 headset to transfer audio to your mobile phone.

* Only available on mobile phones that support this feature.

Mobile talk button behavior with PC and mobile connected (not on a call)

Redials last number on
mobile phone*

Starts voice dialing on
mobile phone*

* Only available on mobile phones that support this feature.

Double press the mobile talk button.

Press the mobile talk button for 2 seconds.

NOTE For call control and other features, download Plantronics Spokes software at

plantronics.com/software.

Mobile talk button LED indicators

Incoming call

Active call

Media audio

Pairing mode

Powering on

Power off

11

Rapid flash blue

Slow flash blue

Slow flash blue

Flash red and blue

Solid blue (two seconds)

Solid red (two seconds)

Make a PC call

1 Load Plantronics Spokes software by visiting plantronics.com/software and click “Download.”

2

3 Confirm the speaker and microphone settings for your PC softphone are set to Plantronics

Reconnect USB cable to inline controller and the PC if disconnected.

Blackwire C710/C720 as shown below:

PC audio setup for Windows 7 (To reach this screen: Control Panel > Sound)

Default Setting: All PC sounds and audio is played in the headset.

PC audio setup for Windows XP (To reach this screen: Start > Control Panel> Sound and Audio Devices)

Default Setting: All PC sounds and audio is played in the headset.

Blackwire C7xx

Blackwire C7xx

Blackwire C7xx

Blackwire C7xx

4 Place a call from your PC softphone. During an active call, the PC talk button will slow flash

green.

12

NOTE If you choose to NOT install Spokes software, your headset will still function as a standard

audio device but the inline control buttons may not work with your softphone.

Placing a call with your headset and PC Softphone

To place a call Dial number from your PC softphone.

Answering and ending calls with your headset and PC Softphone

To answer a call Short press PC talk button.

To answer a call when already
on an active mobile phone call

To end a call Short press PC talk button.

Short press the mobile talk button to end the mobile phone call. Then
press the PC talk button to answer the softphone call.

PC talk button LED indicators

Incoming call

Active call

Media audio

Rapid flash green

Slow flash green

Slow flash green

13

Advanced features

Smart Sensor technology

Sensors detect whether or not you are wearing the headset. Sensors are located in the speaker
capsule on the microphone boom side.

Auto answer call:

When you are not wearing your headset.

Auto pause media:

When you are listening to media audio.

Auto transfer call:

Whether you are wearing your headset or not.

When you have an incoming call on your mobile
or PC softphone, put on the headset and the call
will be answered automatically. You do not have
to press the call button.

When you are listening to media audio from
your mobile phone, remove the headset and the
audio pauses. Place your headset back on and
the audio resumes.

Note If the media player has been playing

less than 10 seconds you will have to
manually restart the media player.

Note If the audio remains paused for more

than 5 minutes you will have to manually
restart the media player.

Note Auto pause media feature is only

available with your mobile phone. PC media
audio does not auto pause.

If you are not wearing your headset and you
answer an incoming call on your mobile phone,
the audio will be routed to the mobile phone.
When you put the headset on, the audio will be
automatically transferred to the headset.

If you are already wearing your headset and
there is an incoming call, the audio will be
routed to the headset and you will need to
press the mobile talk button to answer the call.

NOTE These features are enabled by default and can be disabled in the Plantronics Control Panel.

The Plantronics Spokes software must be downloaded to access the Control Panel. Changes to the
settings requires that you are connected to the PC. Load Plantronics Spokes software by visiting

plantronics.com/software and click “Download.”

Other features

Auto connect

When you are wearing your headset

Manual pairing If powered on, press and hold the mobile talk

14

Automatically connects headset to mobile
phone when Bluetooth headset is turned on
and within range of devices. Voice prompt will
announce you are connected.

button more than five seconds to power off the
bluetooth radio.

If powered off, press and hold the mobile talk
button until the button flashes red and blue.

Simultaneous call handling behaviour (PC & mobile)

You can be on a call using a PC softphone application and receive a mobile phone call. The
ringtone for the mobile phone call is heard in the headset. Tapping the PC call button on the
headset will end the PC softphone call. Tapping the mobile call button will answer the mobile
phone call.

NOTE

Answering the call on your mobile phone sends the audio to the mobile phone and leaves the

PC softphone call active on the headset.

You can be on a mobile phone and receive a call on your PC softphone. The ringtone for the PC
softphone call is heard in the headset during the call.

Tapping the mobile talk button on the headset ends the mobile phone call. Tapping the PC talk
button answers the PC softphone call.

If you receive a PC softphone call and mobile call at the same time, tapping the mobile or PC
talk button will answer the respective call.

Listening to Audio via A2DP
(Advanced Audio Distribution Profile for Bluetooth)

Your Blackwire C710/C720 headset can play media files (music, podcasts, etc.) from any A2DP­enabled mobile device.

Play/Pause

See Auto pause media in the Smart Sensor features table.

Customize

Make it more personal

Visit plantronics.com/myheadset to update and customize your headset with features like:

• Language options for voice prompts

• Disable/enable the sensors

• Disable/enable “Mute off” voice prompt

• Set “Mute on” reminder voice prompt

• Firmware updates as they release

• Plantronics apps to improve your hands-free experience

You may hear unexpected voice prompts and tones when updating your headset.

NOTE

Transmission range

If you are on a mobile call, you will hear the audio degrade as you move out of range of
your mobile phone. If you stay out of range, active calls will be suspended. Calls will be re­established when you walk back into range.

Your Blackwire C710/C720 allows you to roam as far as 30 feet between devices before the call
is dropped. You will hear a voice prompt “Lost Connection” when the link is dropped.

15

Headset controls, indicators and voice prompts

Action LED Tone Voice prompt

Incoming PC call
alert

PC Call answer/end Short press PC

PC Call “Flash” Two second Press

Adjust the listen
volume (during a call)

Muting your
microphone

Mobile (Bluetooth)
Power on/off

N/A Rapid green flash Programmable

Talk button

PC Talk Button

Press volume up/
volume down bar

Press and release
Mute Button

Press Mobile
Talk button for 5
seconds

ringtone

Short green flash Answer: Single low

Short green flash Low Tone N/A

Single PC LED
flash

On: Mute LED On
Off: Mute LED Off

On: solid blue for
2 seconds
Off: solid red for 2
seconds

tone followed by low­low-high tones End:
Single low tone

Tone at each change
in volume. Double
tone when min/max
volume level reached

On: Low-High Tones
Off: High-Low Tones

N/A On: “Power on”

N/A

N/A

N/A

On: “Mute On”
Off: “Mute Off”

followed by “Phone
Connected”,
“No Phone is
connected”, or
“Pairing”.
Off: “Power off”

Check if Mobile
(Bluetooth) is
powered on

Incoming Mobile
call alert

Mobile Call
answer/end

Reconnect Mobile
Phone after leaving
range for more
than 30 seconds

Mobile redial last
number *

Mobile Activate
Voice Dialing *

16

Short press Mobile
Talk button

N/A Rapid blue flash Programmable

Short press Mobile
Talk button

Short press Mobile
Talk button

Double Press
Mobile Talk button

Press and hold
Mobile Talk button
for 2 seconds

Short blue flash Short Low Tone N/A

ringtone

Short blue flash Answer: Single low

tone followed by low­low-high tones
End: Single low tone

Single blue flash Single low tone “Phone connected”

Two blue flashes Two low tones

followed by low-low­high tones

Single blue flash Short low tone,

followed by long low
tone

N/A

N/A

N/A

N/A

Action LED Tone Voice prompt

Mobile Reject Call * Press and hold

Transfer Call Audio
to/from Mobile
Phone *

Mobile (Bluetooth)
Pairing Mode

Mobile Talk button
for 2 seconds

Press and hold
Mobile Talk button
for 2 seconds

With Bluetooth
powered off, press
and hold the
Mobile Talk button
for 5 seconds.

Single blue flash Short low tone,

followed by long low
tone

Single blue flash Short low tone,

followed by long
low tone. When
call transferred to
headset you will also
hear the low-low-high
indicating connected.

Red/Blue Flashing Short Low Tone “Power on” followed

* Only available on mobile phones that support this feature.

N/A

N/A

by “Pairing”.

17

Plantronics Spokes Software

Plantronics Control Panel

User preferences and device settings that affect the performance of your headset can be
changed using the Plantronics Control Panel.

To access the Plantronics Control Panel, load Plantronics Spokes software by visiting

plantronics.com/software and click on the download button.

To start this utility, click Start > Programs > Plantronics > Plantronics Control Panel.

Devices settings

Select your Blackwire C7xx from the pull-down menu then select Device Settings to configure
settings for your headset system.

18

Applications tab

Displays the status of Plantronics support for various applications such as softphones and
media players.

Preferences tab

Allows you to set preferences for the media player as well as other general settings.

19

About tab

Provides online access to the user guide and support and displays your headset system’s
information.

Plantronics Update Manager

Check for updates automatically

By enabling this check box, you will activate a periodic automatic check for available software
updates.

Check for updates now

You can choose to check for available software updates at any time by clicking on the Check
For Updates Now button in Update Manager: From the Start menu, click Programs, then
Plantronics, then open Plantronics Update Manager.

Install checked updates

Following an AUTOMATIC or MANUAL CHECK FOR UPDATES, this field will be populated with
any applicable software updates and the INSTA LL CHECK ED UPDATES will begin installation.

20

Useful tips

Clothing clip

Attach the clip to your clothing about chest level. When at your PC, the clothing clip will reduce
the weight of the inline controller for greater comfort. When using your mobile phone away
from PC, the clip keeps the inline controller in convenient place.

21

Troubleshooting

Troubleshooting — PC softphone usage

I cannot hear. Ensure that the Blackwire C710/C720 is set as the default playback

I cannot be heard. Ensure that the Blackwire C710/C720 is set as the default recording

I cannot answer a call with
the headset.

I cannot take my headset off
mute using the softphone / I
cannot take the softphone off
mute using my headset.

device in Windows.

Ensure that the Blackwire C710/C720 is set as the audio device in
the softphone (refer to softphone manufacturer for instructions on
changing the audio output).

Make sure that the individual volume settings on the headset, Windows
and softphone are not turned down too low.

device in Windows.

Ensure that the Blackwire C710/C720 is set as the audio device in
the softphone (refer to softphone manufacturer for instructions on
changing the audio output).

Make sure that the individual volume settings on the headset, Windows
and softphone are not muted.

Ensure that the Blackwire C710/C720 is set as the audio device in
the softphone (refer to softphone manufacturer for instructions on
changing the audio output).

Refer to the Plantronics compatibility guide

http://www.plantronics.com/compatibiltyguide; you may need to

download software to enable call control with your particular softphone.

plantronics.com/software

Your softphone may need Plantronics Spokes software to synchronize
the mute control on the PC with the headset.

Refer to the Plantronics compatibility guide

http://www.plantronics.com/compatibiltyguide

plantronics.com/software

The volume control on the
headset does not adjust
Windows volume.

The headset volume is local unless you have installed Plantronics
Spokes software. With the software, the headset volume is
synchronised to Windows.

plantronics.com/software

Troubleshooting — Mobile phone usage

My headset does not work
with my mobile phone.

My phone did not locate
the headset.

I could not enter my PIN
code.

Audio quality is poor. Your headset is out of range. Move the headset closer to the mobile phone.

22

Ensure that the headset is fully charged.

Make sure the headset is paired with the mobile phone you are trying to
use. See plantronics.com/easytopair

Turn both your mobile phone and headset off, then restart the mobile
phone and repeat the pairing process. (See “Connect headset to PC”).

Turn both your mobile phone and headset off and on and then repeat the
pairing process. (See “Connect headset to PC”). Your PIN code, or password,
is 0000 (4 zeros).

NOTE Many mobile phones input the password automatically during the

pairing process. Your phone may not ask you to manually input a password.

NEED MORE HELP?

plantronics.com/support

Plantronics, Inc.

345 Encinal Street

Santa Cruz, CA 95060

United States

© 2012 Plantronics, Inc. All rights reserved. Plantronics, Blackwire, C710, C720, Spokes, and Smart Sensor are trademarks or registered trademarks of Plantronics, Inc. Microsoft, Internet
Explorer, Lync, Windows, Windows Vista, and Windows XP are registered trademark of Microsoft Corporation in the United States and / or other countries. BlackBerry is the property of
Research In Motion Limited and is registered and/or used in the U.S. and countries around the world. The Bluetooth trademark is owned by Bluetooth SIG, Inc. and any use of the mark
by Plantronics, Inc. is under license. All other trademarks are property of their respective owners.
Patents pending

89282-06 (10.12)