Pitney Bowes DA950 Operator Guide

FCC Compliance

This equipment had been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable
protection against interference when the equipment is operated in a commercial en­vironment. This equipment generates,uses,and can radiate radio frequency energy, and if
not installed and used in accordance with the users manuals,may cause harmful interference
to radio communications. Operation of this equipment in a residential area is likely to cause
harmful interference in which case the user will be required to correct the interference at his
own expense.

CAUTION: Changes or modifications to this equipment not expressly approved by the party
repsonsible for compliance could void the user ’s authority to operate the equipment.

Shielded cables must be used with this unit to insure compliance with Class A limits.

Canadian DOC Compliance

This digital apparatus does not exceed in the Class A limits for radio noise emissions from
digital apparatus set out in the Interference-causing Equipment Regulations (Standard ICES-

003)of the Canadian Department of Communications.

Le present appareil numerique n ’emet pas de bruits radioelectriques depassant les limites
applicables aux appareils numeriques de la class A prescrites dans le Reglement sur le
brouillage radioelectrique edicte par le ministere des Communications du Canada.

NOTE: This equipment has been tested and found to comply with the U.S. Standard
for Safety UL1950, Third Edition, Safety of Information Technology Equipment including
Electrical Business Equipment and Canadian Standards C22.2 No 950-95, Third Edition,
Safety of Information Technology Equipment including Electrical Business Equipment.

First Edition, April 2004

SV61252 Rev. A ©2004 Pitney Bowes Inc.

All rights reserved. This book may not be reproduced in whole or in part in any fashion or stored in a
retrieval system of any type or transmitted by any means, electronically or mechanically, without the
express, written permission of Pitney Bowes.

We have made every reasonable effort to ensure the accuracy and usefulness of this manual; however,
we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of
our products.

Due to our continuing program of product improvement, equipment and material specifications as well
as performance features are subject to change without notice. Your printer may not have some of the
features described in this book. Some features are optional and furnished at extra cost.

AddressRight is a trademark of Pitney Bowes Inc. Windows is a trademark of Microsoft Corporation.

Chapter 1
Overview

Using This Guide ....................................................................... 1-2

Welcome to the DA950 Printer .................................................

System Requirements ............................................................... 1-3

Getting Help .............................................................................. 1-4

Ordering Supplies ..................................................................... 1-4

The World Wide Web ............................................................

Phone Support ......................................................................1-4

Before You Contact Pitney Bowes... .....................................

Important Safety Notes .............................................................. 1-5

Printer Parts and Locations ....................................................... 1-7

Feeder Parts and Locations ....................................................... 1-9

Chapter 2
Setting Up Your DA950 Printer

Contents

1-2

1-4

1-4

Choosing a Location .................................................................. 2-2

Assembling the Printer ............................................................... 2-3

1. Install the Feeder ............................................................

2. Install the Shock ..............................................................

3. Install the Side Guides ....................................................

4. Install the Feed Ramp .....................................................

5. Connect the Parallel Cable or USB Cable ......................

6. Connect the Power Cord and Turn ON ...........................

7. Install the Bulk Ink Assembly (Optional) ..........................

8. Install the Print Cartridge(s) ............................................

Chapter 3
Printer Basics

Setting Up A Job ........................................................................ 3-2

1. Set the Separator Gap ....................................................

2. Center the Feed Ramp under the Material .....................

2-4
2-5
2-6
2-6
2-8
2-9
2-10
2-10

3-2
3-4

i

Contents

3. Set the Feed Angle .........................................................3-5

4. Set the Feed Ramp Length .............................................

5. Position the

6. Load Material ..................................................................

7. Adjust the Media Thickness Knob ...................................

8. Output Stacker ................................................................

9. Print a Test Piece ............................................................

10. Set the Print Head Position .............................................

11. Adjust the Takeaway Roller Tension ................................

Chapter 4
Using the DA950 with Your Computer

Installing the Printer Driver ....................................................... 4-2

Selecting the DA950 Printer From a Windows Application ........

About Envelope Designer™ Plus .............................................. 4-4

Making the DA950 the Default Print Driver ................................ 4-4

Accessing the Print Driver ......................................................... 4-4

The General Tab ........................................................................

Printing Preferences .................................................................. 4-6

The Paper Tab ......................................................................

The Feautures Tab ................................................................

The Advanced Tab ................................................................

Side Guides .................................................3-6

3-5

3-7
3-8
3-9
3-9
3-10
3-11

4-3

4-5

4-6
4-8
4-10

Chapter 5
Printer Maintenance

Replacing the Print Cartridges ................................................... 5-2

Removing Old Print Cartridges .............................................5-2

Installing New Print Cartridges ..............................................5-3

Removing the Old Bulk Ink Cartridges ..................................5-4

Installing New Bulk Ink Cartridges ........................................5-5

Prolonging the Life of Print Cartridges ....................................... 5-6

Print Quality Problems ............................................................... 5-7

Cleaning ..................................................................................... 5-7

ii

Preventive Maintenance ............................................................ 5-7

Cleaning the Sensor .................................................................. 5-8

Cleaning the Exit Idler and Entry Rollers ................................... 5-9

Cleaning the Wipers .................................................................. 5-10

Cleaning the Transport Belts and Floor Assembly .....................

Chapter 6
Troubleshooting Your Printer

Problems and Solutions ............................................................. 6-2

Feed Problems .......................................................................... 6-2

Print Quality Problems ............................................................... 6-3

Interface Problems ..................................................................... 6-6

Motor Problems ......................................................................... 6-6

Other Problems .......................................................................... 6-6

Appendix A
Using the Control Panel Menus

Contents

5-10

Using the Control Panel ............................................................. A-2

Using the Menus ........................................................................ A-3

Using the Main Menu ................................................................. A-5

1. Address Layout ..............................................................

2. Print Quality ....................................................................A-9

3. Font Selection .................................................................

4. Barcode ...........................................................................

5. Address Recovery ..........................................................

6. Clear Counter ..................................................................

7. Job Settings ....................................................................

8. Conveyor Time ................................................................

9. Image Overlay .................................................................

10. Purge Print Head ............................................................

11. Reset Ink Counter ...........................................................

A-7

A-10
A-11
A-12
A-13
A-13
A-14
A-14
A-15
A-15

iii

Contents

Using the Setup Menu ............................................................... A-15

1. Stop On Feed Err (Error) ................................................

2. Feeder Signal ..................................................................

3. Lines Per Address ...........................................................

4. Line Termination ..............................................................

5. Hex Dump Mode .............................................................

6. Language ........................................................................

7. Transport Speed .............................................................

8. Postal Bundle Brk (Break) ...............................................

9. Pre-Purge ........................................................................

10. Feed Gap ........................................................................

11. ROM Revision .................................................................

12. Print Head Size ...............................................................

Using the Service Menu ............................................................. A-27

1. Adjust Print ......................................................................

2. Test System ....................................................................

3. Test Display .....................................................................

A-17
A-17
A-18
A-18
A-19
A-21
A-22
A-22
A-24
A-26
A-26
A-26

A-27
A-32
A-32

Appendix B
DA950 Specifications

Equipment Specifications .......................................................... B-2

Material Specifications (continued) ............................................

Appendix C
Glossary

Glossary ..................................................................................... C-1

Index

Index .......................................................................................... I-1

iv

B-6

Chapter

1

Overview

This chapter explains what's in this
guide, and tells you how to order
supplies and where to get more in­formation about using your DA950.

In this chapter:

Welcome to the DA950 Printer ......1-2

Using This Guide ...........................1-2

System Requirements ...................1-3

Getting Help ..................................1-4

Ordering Supplies .......................... 1-4

Important Safety Notes .................. 1-5

Printer Parts and Locations ...........1-7

Feeder Parts and Locations ..........1-9

Overview

Welcome to
the DA950
Printer

Using This
Guide

The Pitney Bowes DA950 ink jet printer is used to print ad­dresses, graphics and other information, on a wide range
of material of various sizes, construction and composition.
With the DA950 you can define the font, placement, print
quality and barcode characteristics for your addresses.

This Operator Guide shows you how to:

• Set up the DA950 printer

• Connect it to your computer

• Define your envelope layout

• Print a test mail piece

• Send a mail job to the printer from your computer
application.

Refer to this guide for information about printer setup, op­eration and troubleshooting. It is organized as follows:

Chapter 1, Overview

Contains an overview of the DA950 Operator Guide, infor
mation about obtaining supplies and help, Safety informa
tion and component identification.

-

-

1-2

Chapter 2, Setting Up

Contains instructions for unpacking, assembling and con­necting your printer.

Chapter 3, Printer Basics

Explains how to set up your printer to run a job.

Chapter 4, Using the DA950 With Your Computer

Contains instructions for installing the printer driver, se
lecting the printer from your software program and sending
a mail job from your computer. This section also contains
instructions for setting printer preferences.

Chapter 5, Printer Maintenance

Describes how change and look after Print Cartridges and
how to keep the printer clean and functioning properly.

-

Overview

Chapter 6, Troubleshooting

Contains a list of possible problems and their solutions.

Appendix A—Using the Control Panel Menus

Explains the Main Menu, Setup Menu and Service Menu
options available on the DA950 control panel.

Appendix B—Specifications

Provides hardware and material specifications. Your printer
will run at its best when your material conforms to our
specifications.

Appendix C—Glossary

Explains the meanings of common terms used with ad­dress printing equipment.

System
Requirements

To operate the DA950 with your computer, your system
must meet the following requirements:

CPU: Pentium II or above recommended.
Memory: 128 MB or more preferred, depending

on OS and software.

Operating
System: Windows 2000/XP.

Printer Cable: Parallel or USB. If you choose to use a

parallel cable, make sure it isn't any
longer than 10'.

1-3

Overview

Getting Help

The World Wide Web

If you need technical support for your printer, please con
tact the Pitney Bowes Customer Care Centre at:

-

www.pitneybowes.ca

You'll find the latest support information about our products
as well as answers to frequently asked technical questions
(FAQs). You'll also be able to e-mail questions of your own.

Phone Support

If you need technical support for your printer, please con
tact the Pitney Bowes Customer Care Centre at:

-

1.800.672.6937

Before You Contact Pitney Bowes...

Please see Chapter 6, Troubleshooting, for a description
of common problems and their solutions. If you need to
call the Customer Care Centre, please have the following
information at hand:

• Product name: DA950.

Ordering
Supplies

1-4

• Serial number: See back of printer.

• Nature of problem: What happens and when does
it happen?

• The steps you've already taken to solve the prob­lem and the results.

Pitney Bowes has made it easier than ever to order sup­plies designed specifically for your printer. Just point your
browser to www.pitneybowes.ca

You'll find a complete, easy-to-navigate online store that of
fers a wide assortment of genuine Pitney Bowes accesso­ries and supplies at attractive prices. If you prefer to order
by phone, please call:

1.800.672.6937

Our representatives will be happy to answer your ques­tions and take your order.

-

Overview

Important
Safety Notes

In some countries the DA950 is supplied with a molded
mains lead and plug. In other countries, or if the supplied
lead is not used, the following information applies:

• Please read all the instructions furnished with your

printer before you attempt to operate it. Save these
instructions for future use.

• Always use the power cord suppled with the machine

and plug it into a properly grounded outlet that's located
near the machine and is easily accessible. The power
cord socket outlet is the primary means of disconnecting
the machine from the AC power. The socket outlet
should be near to the equipment and should be easily
accessible.

WARNING! An improperly grounded
machine can present a potentially serious
shock hazard to the user.

• DO NOT use an adapter plug on the power cord or wall

outlet.

• DO NOT remove the ground pin from the power cord.

• DO NOT route the power cord over sharp edges or trap

it between pieces of furniture.

• Ensure that there is no strain on the power cord where it

passes between the equipment, walls or furniture.

• Be certain the area in front of the wall receptacle into

which the machine is plugged is free from obstruction.

• Do not remove covers. The machine covers serve to en-

close hazardous parts. If the machine has been dropped
or has otherwise had the covers stressed in any way,
report this condition to your Pitney Bowes Customer
Service Representative.

• To reduce the risk of fire and/or electrical shock, do

not attempt to disassemble this machine. If service is
required, contact your Pitney Bowes Customer Service
Representative.

1-5

Overview

Important
Safety Notes
(continued)

• Keep fingers, loose clothing, jewelery and long hair

away from the moving parts.

• Avoid touching moving parts or materials while the print
er is in use. Before clearing a jam, be sure the printer
comes to a complete stop.

• When removing jammed material, avoid using too much
force to protect yourself against injury and damage to
the printer.

• Use the printer only for its intended purpose.

• For best performance, use only Pitney Bowes approved

supplied ink cartridges and cleaners.

• In addition, follow any specific occupational safety and
health standards prescribed for your workplace or area.

-

1-6

Overview

Printer Parts
and Locations

Before operating the printer, first become familiar with the
components shown in this section. Many of these compo­nents are mentioned throughout the manual from setup to
maintenance.

Top Cover

Control Panel

Transport
Belts

Height
Adjustment
Knob

Entry Roller Assembly

Print Head Holder
Assembly (Bank B)

Print Head Holder
Assembly (Bank A)

Exit Idler
Roller
Assembly

1-7

Overview

Printer Parts
and Locations
(continued)

Parallel Port

Universal Serial
Bus Port

Teleco
Connector

Power Switch

1-8

Overview

Feeder Parts
and Locations

Outer Fence
Extension

Feed Rollers

Media
Support
Wedge

Feed Ramp
Assembly

Feed Ramp
Extension

Media Support
Wedge

Outer Belt
Fence

Feeder Locking
Knob

Inner and Outer
Belt Fences

Inner Belt
Fence

Inner Fence
Extension

Feeder Floor
Assembly

Feed Ramp
Extension

Feeder
Locking
Knob

Wire Form
Adjustment
Slide

Feed Ramp
Adjustment Bracket

1-9

Overview

Feeder Parts
and Locations
(continued)

Media
Support
Wedge

Feeder
Locking
Knob

Inner and
Outer Belt
Fences

Feeder
Information
Cable
Assembly

1-10

Chapter

2

Setting Up

Your

DA950 Printer

This chapter explains how to un­pack, assemble and connect your
new printer.

In this chapter:

Choosing a Location ...................... 2-2

Assembling the Printer ..................2-3

1. Install the Feeder .....................2-4

2. Install the Gas Shock ...............2-5

3. Install the Side Guides .............2-6

4. Install the Feed Ramp .............2-6

5. Connect the Parallel

Cable or USB Cable ................2-8

6. Connect the Power Cord

and Turn ON ............................

7. Install the Bulk Ink

Assembly (Optional) ..............2-10

8. Install the Print Cartridge(s) ...2-10

2-9

Setup

Choosing a Location

The following environmental considerations must be kept
in mind when selecting a location for the Address Printer.
Doing otherwise may affect the operation and performance
of the Address Printer.

1. Place the printer close enough to the computer for the
parallel or USB cable to reach.

NOTE: A/B parallel switches are not recommended for
operation with this printer.

2. Place the printer on a flat, stable surface.

3. Use a grounded, dedicated outlet for the printer only. Do
not use an adapter plug.

4. Avoid locations near direct sunlight, excessive heat,
high humidity, moisture, or dust.

5. Keep the entire system away from large motors or other
appliances that might disturb the power supply or create
potential interference.

2-2

Feeder

Printer

Setup

Assembling the Printer

• Remove the printer and feeder from the boxes they
were shipped in.

• Be sure to remove any accessories from the boxes.

NOTE: Ensure that all packing materials (styrofoam,
tape, etc.) have been removed from the exterior and
interior of the printer and feeder.

Once you've placed the printer and feeder in a suitable
location, assemble the printer and feeder components in
the following order:

NOTE: Do not plug the printer into the power source until
you've completed steps 1-4.

1. Attach the Feeder.

2. Install the Gas Shock.

3. Install the Side Guides.

4. Install the Ramp.

5. Connect the parallel or USB cable.

6. Attach the power cord and turn the printer ON.

7. Install the Bulk Ink Tray Assembly (optional).

8. Install the Print Cartridges.

2-3

Setup

Assembling
the Printer
(continued)

1. Install the Feeder

A. Prop the printer cover

open.

B. Plug the feeder infor-

mation cable into the
receptacle on the printer.

C. Lift the feeder and slide the tangs into the slots on

printer. Push the feeder down until it locks into place.

2-4

Slots to
attach feeder

Setup

Assembling
the Printer
(continued)

2. Install the Shock

A. Insert the screw through

the hole on the printer
wall and secure with the
bolt provided.

B. Snap the shock onto

the bolt as shown in the
picture at right.

C. Snap the other end of the shock onto the bolt inside the

printer cover.

Properly installed shock

D. Push in the plastic end caps to lock the shock onto each

ball attachment.

NOTE: This cap must be pulled open to remove the
shock.

2-5

Setup

Assembling
the Printer
(continued)

3. Install the Side Guides

Use the screws provided to attach the right and left side
guides to the printer

Installing the left side guide Installing the right side guide

4. Install the Feed Ramp

A. Remove the quick re

lease pin at the bottom
of the feed ramp.

-

2-6

B. Slide the wire form ad-

justment slide onto the
adjustment bracket.

Setup

Assembling
the Printer
(continued)

C. Line up the feed ramp

on the feeder floor. Re
insert the quick release
pin to lock the feed ramp
in place.

D. Slide the media support

wedge onto the feed
ramp.

-

2-7

Setup

Assembling
the Printer
(continued)

5. Connect the Parallel Cable or USB Cable

Use the parallel cable to
connect the printer to a
standard parallel port on
your computer, or use a
USB cable to cnnect the
printer to a USB port on
your computer.

The Address Printer ports
are located on the rear of
the printer near the power
switch.

Parallel Cable

A. Align the male end of the parallel cable to the port on

the printer. Push the cable connector completely in.

B. Secure the cable in place. Use the two wire clips located

on each side of the Parallel connector to snap into the
tabs on the cable.

C. Align the other end of the cable to the connector on

the computer and push into the port.

Parallel
port

USB port

2-8

D. Secure the cable in place. Use the thumb screws on

the cable connector to screw into the connector on the
computer.

USB Cable

A. Align the squarer end of the USB cable to the USB port

on the printer. Push the cable connector completely in.

B. Align the flatter end of the USB cable to the USB port

on the computer or USB hub. Push the cable connector
completely in.

Setup

Assembling
the Printer
(continued)

6. Connect the Power Cord and Turn ON

A. Make sure that the

power switch is turned
OFF (0), then connect
the power cord to the
printer.

B. Plug the power cord

into a grounded outlet.
Please review the safety
information on pages
1-5 and 1-6.

Parallel cable and power cord
connections

Power plug and receptacle

USB cable and power cord
connections

Power switch

Once you've connected the cable, press the printer’s
power switch to the “I” (ON) position. The switch is located
next to the power cord receptacle.

When you turn the printer on. The LCD menu displays that
the printer is initializing. After a few seconds, the printer will
automatically go "ON LINE".

You can tell if the printer is ON LINE, by looking at the indi
cator light above the ON LINE key. When the printer is ON
LINE, the indicator will be lit.

2-9

-

Setup

Assembling
the Printer
(continued)

7. Install the Bulk Ink Assembly (Optional)

The bulk ink assembly can accomodate up to six ink reser­voirs.

A. Assemble the bulk ink

assembly. Tighten the
nuts around the pre­mounted screws.

B. Slide the bulk ink as-

sembly onto the hooks
at the back of the printer
(adjacent to the power
switch).

2-10

8. Install the Print Cartridge(s)

The printer uses Print Cartridges which you must now
install before you can print. Follow the instructions in Chap
ter 5—Maintenance to install the new cartridges.

-

Chapter

3

Printer Basics

In this chapter you'll learn about
key features of the DA950 printer
and how to adjust it to meet the
requirements of your material.

In this chapter:

Setting Up A Job ............................3-2

1. Set the Separator Gap .............3-2

2. Centre the Feed Ramp

Under the Material ................... 3-4

3. Set the Feed Angle ..................3-5

4. Set the Feed Ramp Length .....3-5

5. Position the Side Guides .........3-6

6. Load Material ...........................3-7

7. Adjust the Media

Thickness Knob ....................... 3-8

8. Output Stacker .........................3-9

9. Print a Test Piece .....................3-9

10. Set the Print Head

Position ..................................3-10

11. Adjust the Takeaway Rolller

Tension .................................. 3-11

Basics

Setting Up A Job

Setting up a print job means adjusting the printer to ac­commodate the width, height, thickness and weight of your
material.

There are two things that determine how reliably your
printer feeds: the setup adjustments and the quality of your
material. A good setup minimizes misfeeds and jams. And
your printer will perform at its best when you run material
that falls within our published specifications. See Appendix
B for complete material specifications.

1. Set the Separator Gap

Whenever you switch from one material type to another,
you need to set the gap between the separators and the
feed roller before printing begins.

There are three positions of the "H" Block:

• Lever fully down - adjusted to media thickness (ready to
operate).

• Lever midpoint - not adjusted to any media (free-floating
on media, not set up to operate).

• Lever fully up - locked in the up position, not adjusted to
any media thickness.

3-2

Basics

Setting
Up A Job
(continued)

Setting the Proper Feed Gap

A. Unlatch and lift the

lock lever to its highest
position. This raises the
H-Block.

B. Place a sample piece

of material between the
separator fingers (the
lower section of the
H-Block) and the feed
roller.

C. Move the Lock Lever to the central position so that the

H-Block drops onto the material, then push the Lever
down to lock the H-Block in place.

Tips for Setting the

• The blue
one setting wears out, turn the nut to the next setting.
This will extend the life of the feed roller.

• If the material extends partially under the front H-Block
as in the example above, you could temporarily move
the material under both separator fingers of the front
H-Block and set this too. This may help with separation
and feeding of 'difficult' material.

hex nut has six (numbered) settings. When

Separators

• Filled Envelopes - Try setting a slightly wider separator
gap by adding one or two empty envelopes on top of the
filled envelope used to set the separator gap.

• Postcards - Try setting a slightly wider separator gap by
adding one sheet of standard copy paper on top of the
postcard used to set the separator gap.

3-3

Basics

Setting
Up A Job
(continued)

2. Centre the Feed Ramp under the Material

A. Loosen the Wireframe

Clamp Knob.

B. Place a sample piece

of material in the feed
area, up against the rear
wall. Centre the feed
ramp under your sample
piece of material.

Be sure to set the ramp

in a postion where the
material rests on the
ramp.

3-4

Basics

Setting
Up A Job
(continued)

3. Set the Feed Angle

The feed angle of the feed ramp depends on the type of
material you're running:

• Heavy material: adjust to a low angle

• Standard material: adjust to the centre (45 degree an­gle)

• Light material: adjust to a high angle

To make the adjustment:

A. Make sure the wire

form adjustment slide is
loosened.

B. Move the feed ramp up

or down as required.

C. Tighten the adjustment

slide to secure the ramp.

4. Set the Feed Ramp Length

Extend the feed ramp if you are running a longer piece of
material.

A. Loosen the feeder

locking knob.

B. Pull the feeder extension

out.

C. Tighten the feeder

locking knob to secure.

3-5

Basics

5. Position the Side Guides

A. Place a sample piece or

trial stack of material in
the input area.

B. Slide the side guides

until they almost touch
the stack of material.
Check that there's about
1/16 inch (1.5mm)
clearance between the
guides and the stack.

NOTE: Proper clearance is important. If you push
the side guides tight up against the stack, they could
retard feeding and cause jams. If the clearance is too
great, pieces could skew as they feed into the printer.

Sideguides

3-6

Basics

Setting
Up A Job
(continued)

6. Load Material

Once your printer is set up, you can load material and
make a test print.

To avoid misfeeds, follow these instructions:
A. Make sure the input area is free of dust and other

matter.

B. Take a manageable amount of material and while

holding it as shown, fan all sides of the material to
separate each piece. This step helps keep misfeeds to a
minimum.

C. Tamp the material on a flat surface, making sure that the

stack is square.

D. Shingle the stack as you load it into the input area.

Begin with just a few envelopes to start the stack and
get the proper contour, then add several more pieces.
Then add the remainder of the stack.

Envelopes:

right edge first.

Booklets: should be stacked to feed with the sealed

edge leading or stacked with the sealed edge placed to
feed first.

Catalogues: should be stacked to feed with the sealed

edge leading or stacked with the sealed edge placed to
feed first.

Postcards: must be 3.5" (89mm) x 5" (127mm) or larger.

Self-Mailers: may be folded in half or “C” or “Z”. The

media must be tabbed.

should be stacked to feed with the left or

3-7

Basics

Setting
Up A Job
(continued)

7. Adjust the Media Thickness Knob

The media thickness knob sets the distance between the
Print Heads and the material. Use it to compensate for
different material thicknesses and to increase clarity of the
printing.

Estimate the thickness of the material to be run.

NOTE: All material in a run must be the same thickness.
For 1/16" (1.5mm) thick material, start half way. For 1/8"

(3mm) thick material, start with setting all the way at the
Thick side (clockwise).

Thin
Material

Thick
Material

3-8

IMPORTANT! Adjusting the media thickness knob too far
counterclockwise may cause smearing or jamming.

2. While running test samples, close the gap (turn knob
anticlockwise) until the desired quality of printing is
obtained.

Basics

Setting
Up A Job
(continued)

A Note about Print Quality

The printer is designed to feed and print on a range of
materials with various finishes and coatings. However the
sharpness of the print may vary with different materials,
depending on how absorbent the surface is, as well as
other qualities.

You'll get best results using white wove bonded stock.
Printing is less sharp on Tyvek, recycled and glossy ma­terial. It is also possible that ink may not dry thoroughly
on certain very glossy materials. Always test high gloss
materials for their drying qualities before you buy them in
quantity and attempt to run a print job.

8. Output Stacker

An optional high capacity power stacker is available for
your printer. Contact Pitney Bowes for more information.

9. Print a Test Piece

A. Make sure material is loaded properly. (Or you can use

a single test piece if you'd like to check that your setup
adjustments are OK.)

B. Turn the printer ON. The ON/OFF switch is located on

the interface panel on the left side of the machine.

C. Press the

until the indicator above the button lights.

D. Press the Test Envelope button. A single envelope will

feed and a sample address should print.

E. Check the print quality. If it's not what you want, adjust

the media thickness knob as required and run another
test piece.

On Line button on the printer control panel

3-9

Basics

Setting
Up A Job
(continued)

10. Set the Print Head Position

The final step is to adjust and locate the bank of Print
Heads over the media where the images/graphics or text is
going to be printed.

A. Lift the main cover.

B. Loosen the Clamp

Knob. This knob secures
the bank of Print Heads.

C. Slide the knob to move

the bank. Locate the
bank over the area you
wish to print on the
media.

D. Tighten the Clamp Knob

to secure the bank in
place.

E. Repeat steps B-D for the other print head.

F. Close the main cover.

G. Put media in the printer and then press the Test

Envelope button to print a test address.

3-10

H. Check that this is the location required for printing

on the media. Redo the above steps to make further
adjustments to the location, if necessary.

When you're satisfied with your setup adjustments, you're
ready to run the job. The next chapter explains how to use
the printer with your computer.

Basics

Setting
Up A Job
(continued)

11. Adjust the Takeaway Roller Tension

The takeaway roller can be adjusted to one of seven ten­sion settings.

A. Lift the printer cover.

B. Grasp the blue adjustment lever and pull it out of its

current setting.

C. Turn the adjustment lever and line it up with the

appropriate tension setting hole.

D. Push the lever until it is seated firmly in the hole for the

tension setting.

Loosest
tension
setting

Adjustment
lever

Tightest
tension
setting

3-11

Basics

3-12

Chapter

4

Using the

DA950 with

Your Computer

This chapter includes instructions
for installing the DA950 printer
driver, selecting the printer from a
computer application, and using
the DA950 printer driver.

In this chapter:

Installing the Printer Driver ...........4-2

Selecting the DA950 Printer

From a Windows Application .........

4-3

About Envelope Designer™

Plus ...............................................4-4

Making the DA950 the Default

Print Driver .....................................4-4

Accessing the Print Driver .............4-4

The General Tab ............................ 4-5

Printing Preferences ......................4-6

Using the Printer with Your Computer

Installing the Printer Driver

Before you can use your printer with your computer, you
must install the DA950 printer driver. The driver gives your
computer information about the printer you're using, and
tells the printer about the settings you want to use in your
print job.

If you have not previously installed the printer driver on
your computer, refer to the installation instructions fur
nished with it.

The printer drivers are contained on the Envelope Design­er Plus™ CD. Select "printer drivers" from the initial screen
and follow the on-screen prompts.

The product code is on the label sheet contained in the
pack.

-

4-2

Using the Printer with Your Computer

Selecting the DA950 Printer From a Windows Application

The following steps explain how to select the DA950 printer
from a Windows software application. The steps are similar
for most applications. You can also refer to your applica
tion's documentation for specific instructions on installing
printer drivers and selecting printers.

1. Start the software application that you use when printing
envelopes with the DA950 printer and open the file you
want to use.

2. From the
The Print dialogue box appears.

3. Click on the arrow in the printer Name box.
A drop-down list box appears containing the names of
the available printers.

The illustration below shows a typical print dialog box.

File menu, select Print.

-

4. Click OK to send the job to the printer.

Once you've made this selection, your print jobs will au­tomatically go to the DA950 printer when you select File/
Print. Remember to change the printer selection back to
your regular printer for your other printing jobs.

4-3

Using the Printer with Your Computer

About Envelope Designer™ Plus

Making the DA950 the Default Print Driver

Accessing the Print Driver

Envelope Designer Plus is included on the installation CD­ROM furnished with your printer. It is a an easy-to-use soft
ware application that lets you design an envelope template
to help you position the printheads of your DA950. The
online help furnished with the application includes useful
information about the DA950 print driver.

If you are using a third-party mail list program, consult the
user instructions furnished with it.

1. From the Start Menu, select Settings.

2. Click on Printers.

3. Right Click on the Pitney Bowes DA950
icon.

4. Click on Set as Default Printer. A check
mark appears next to the Pitney Bowes
DA950 icon.

1. From the Start Menu, select Settings.

2. Click on Printers.

-

4-4

3. Right-click on the Pitney Bowes DA950 icon.

4. Click on Properties. The Printer Properties dialog box
displays as shown on the next page.

If you're running Envelope Designer Plus, you can select
certain print driver options from within the program. To do
so:

1. Open the Envelope Designer Plus application.

2. Click on the printer icon. The Print Envelope dialog box
displays.

3. Click on Properties.

4. Click OK once you finish setting the printer driver
options.

Using the Printer with Your Computer

The General Tab

This is the printer properties window as it appears in
the Windows 2000 and XPS environments. The window
displays information about your printer and allows you to
enter its location and any comments.

Click on Print Test Page to test printer operation.

Click on Printing Preferences... to set up advanced op­tions. The Printing Preferences window displays as shown
on the next page.

4-5

Using the Printer with Your Computer

Printing Preferences

4-6

The Paper Tab

The Paper tab options allow you to select the envelope
size and to identify the way the envelope will enter the
printer.

Paper Size

This refers to the size of
the envelope you plan to
use for your mailing. The
DA950 handles a wide
range of envelope sizes.
Use the drop-down menu
to make your selection.

Using the Printer with Your Computer

Orientation

Orientation refers to the way the envelope is placed in the
printer. There are two orientation options:

• Normal - The envelope is placed vertically in the printer
feeder tray with the flap side down and the top fold
of the envelope resting against the side of the feeder
wall. The short side of the envelope is then correctly
positioned for the DA950 to print the destination address
in the standard location on the envelope.

• Inverted - Refers to feeding an envelope in backwards,
i.e., rotating it 180 degrees from the normal position.
When an envelope is inverted on the DA950 printer, it is
oriented so the flap side is down and the flap edge faces
the back of the printer. Select Inverted when you want to
print a return address and/or when you are printing on
the left side of an oversized envelope.

Once you've made your selection, click on OK to confirm it.

Click the Feature tab to make additional printer settings.
The window shown on the next page displays.

4-7

Using the Printer with Your Computer

Printing
Preferences
(continued)

4-8

The Feautures Tab

The Features tab options allow you to set a feed delay,
select the printing quality, and turn on memory overlay.

Feed Delay

Use the Feed Delay feature to increase (or decrease) the
time between the printing of envelopes. This feature is
especially helpful when you are having a problem with ink

Using the Printer with Your Computer

Print Quality

The Print Quality feature al­lows you to select a setting
to meet your needs. The
higher the number of dots
per square inch, the better
the quality, but the slower
the printing will be. A higher
print quality requires more
printing and drying time and uses more ink.

Print quality settings are:

• Executive: 600 dpi (slowest printing, best quality,
shortest ink life)

• Letter: 300 dpi

• Draft: 200 dpi

• Super Draft: 150 dpi (fastest printing, lightest
characters, longest ink life)

Memory Overlay

Memory Overlay feature improves printer performance by
storing graphics from the envelope design in the printer’s
memory. Memory Overlay is active when a check mark ap
pears in the Memory Overlay check box.

Click on the Advanced tab to set the DA950 to pause the
envelope feeding at certain points in the printing process.
The window shown on the next page displays.

4-9

-

Using the Printer with Your Computer

Printing
Preferences
(continued)

4-10

The Advanced Tab

Settings in the Advanced tab provide a means to pause the
envelope feeding at certain points in the printing process.
Options include:

Pause on Tray Break

This option allows you to remove printed envelopes desig­nated for a given tray from the printer and place them into
the tray.

Pause on Package Break

This option allows you to remove a given number of printed
envelopes from the printer and bundle them into a pack­age.

Chapter

5

Printer

Maintenance

This chapter describes the
procedures you should perform to
keep your printer running trouble­free.

In this chapter:

Replacing the Print Cartridges ......5-2

Prolonging the Life of Print

Cartridges ......................................5-6

Cleaning ........................................5-7

Preventive Maintenance ................5-7

Print Quality Problems ................... 5-7

Cleaning the Sensor ......................5-8

Cleaning the Exit and Entry Idler

Rollers ........................................... 5-9

Cleaning the Wipers ....................5-10

Cleaning the Transport Belts

and Floor Assembly ....................

5-10

Printer Maintenance

Replacing the Print Cartridges

Removing Old Print Cartridges

WARNING! The ink in the cartridge may be
harmful if swallowed. Keep new and used
cartridges out of reach of children. Discard
empty cartridges immediately.

When the Ink indicator shows 5% or lower, the Print Car­tridges are nearly empty and have to be changed soon.
The On Line indicator will flash to remind you of the situa­tion. Use the following steps to remove used or damaged
Print Cartridges.

1. Make sure the printer is OFF LINE. With the printer on,
press the On Line key until the indicator light above the
key goes out.

2. Lift the main cover.

3. Grasp the blue cartridge
latch and lift it up. The
cartridge will “pop”
loose.

5-2

4. Hold the handle on the
ink cartridge and lift
the cartridge out of the
cradle.

Printer Maintenance

Replacing
the Print
Cartridges
(continued)

Installing New Print Cartridges

1. Make sure the printer is OFF LINE. With the printer on,
press the On Line key until the indicator light above the
key goes out.

2. Lift the main cover.

3. Remove the Cartridge
from the shipping
container by peeling the
top cover off. Be careful
not to touch the copper
ribbon.

4. Gently remove both
pieces of tape covering
the ink nozzles on the
Print Cartridge. Be
careful not to touch the
copper nozzles.

5. Raise the latch all the
way up on the Head
Print Assembly. Hold
the cartridge from the
notched handle on top
of the cartridge. Gently
insert the cartridge
down at approximately a
45 degree angle into the
cradle.

5-3

Printer Maintenance

Replacing
the Print
Cartridges
(continued)

6. Push down on the ink cartridge until it is seated on the
bottom of the Head Print Assembly. Push and rock the
ink cartridge forward to stand the ink cartridge up.

7. Press down the blue latch to lock the ink cartridge in
place.

8. Repeat this process to load the other ink cartridges.

NOTES:

• Reset the Ink Count in the Main Menu after replacing
a Print Cartridge.

• Make a test print after replacing a Print Cartridge. If
"stepping" or misalignment is apparent, realign the
cartridges using the Adjust Print function described
on page A-26.

Removing the Old Bulk Ink Cartridges

1. Make sure the printer is OFF LINE. With the printer on,
press the On Line key until the indicator light above the
key goes out.

5-4

2. Lift the main cover.

3. Grasp the blue cartridge latch and lift it up. The
cartridge will “pop” loose.

4. Hold the handle on the ink cartridge and lift the cartridge
out of the cradle.

5. Unplug the bulk ink nozzle from the cartridge.

Printer Maintenance

Replacing
the Print
Cartridges
(continued)

Installing New Bulk Ink Cartridges

The bulk ink tray can hold up to six bulk ink cartridges;
one to hook up to each of the six print heads.

1. Stack the bulk ink
reservoirs on the bulk
ink tray.

2. Route (up to three
cables) through the
notches on either side
of the bulk ink assembly
as shown at right.

3. Lift the printer cover and
route the cables through
the notch as shown at
right.

Route cables here

Route
cables here

4. Plug the nozzle on
the cable into the print
cartridge.

5. Gently remove both
pieces of tape covering
the ink nozzles on the
print cartridge

6. Lift the blue tab and
slide the cartridge into
place.

5-5

Printer Maintenance

Prolonging the Life of Print Cartridges

Included in the Accessories are Cartridge Capping Assem­blies. These are designed to enclose the Print Cartridge
nozzles. Proper use of the Cartridge Capping Assemblies
helps to maintain good print quality and prevents ink from
drying and clogging the Print Cartridge nozzles.

Use the Cartridge Capping
Assemblies when the printer
is left to idle or shut down
for more than a few min­utes.

1. Remove the Print
Cartridge from the
Print Heads assembly.
(See page 5-2 for information on removing the Print
Cartridges.)

NOTE: Keep the Print Cartridge in order or numbered
otherwise the counter for the percent ink remaining
will give false information.

2. Remove any excess ink
on the nozzles.

5-6

3. Clean any ink buildup
on the rubber seal of
the Cartridge Capping
Assembly to prevent
it from obstructing the
nozzles.

4. Install the Print Cartridge
nozzle first into the
Cartridge Capping
Assembly, then press the
top section completely in.

5. Remove the Print Cartridge from the Cartridge Capping
Assembly in reverse order.

Suggestion: Check the Print Head Alignment and

perform a purge of the Print Cartridges before operating
the printer.

Printer Maintenance

Preventive Maintenance

Cleaning

Print Quality Problems

The Pitney Bowes DA950 Ink Jet Printer is designed for
trouble- free service with a minimal amount of care. You
should schedule regular cleaning of the items covered in
this chapter.

CAUTION! Clean Print Cartridges, ink sur­faces and covers with plain water only. (Water
works best!)

Clean all rubber rollers with isopropyl, dena­tured or rubbing alcohol only.

Use of any other cleaning solvents will dam­age the rollers.

Keep petroleum-based cleaning solvents
away from rubber or plastic parts. Anything but
alcohol will cause premature breakdown of the
rubber compound.

If print quality is unacceptable, try the following:

• From the Main Menu, select Purge Print Head. The
purging process clears any clogged ink on the print
nozzles. Often this returns the print quality to a normal
level. See Appendix A, Control Panel Menus, for
information on using this feature.

• Clean the print heads on each Print Cartridge.
Remove the cartridge as described on page
5-2. Dampen a soft cotton cloth with water
and wipe the nozzles clean (wipe in the proper
directions).

• Install a new Print Cartridge (page 5-3).

5-7

Printer Maintenance

Cleaning the Sensor

With use, a film and/or dust builds up on the eye of the
sensor causing misfeeds of media. Periodically use com­pressed air to blow dust from the sensors. For caked on
dust use a Q-tip to remove the dust from the eye of the
sensor.

NOTE: The lower half of the sensor is seen through the
holes in the floor.

Upper
sensor

Lower
sensor

5-8

Printer Maintenance

Cleaning the
Exit Idler and
Entry Rollers

From normal operations of the printer the Exit Idler Roll­ers and Entry Rollers will accumulate a buildup of ink,
wax, etc. which will require removal or the idlers will leave
marks on the media.

Use water to dampen a soft cotton cloth to remove the ink
from the rollers.

Entry rollers

Exit idler rollers

5-9

Printer Maintenance

Cleaning the Wipers

Cleaning the Transport Belts and Floor Assembly

The wipers beneath the banks of print cartridges will, over
time, pick up ink, wax, clay and other material from the
media it touches. Once enough of this material accumu­lates on the wipers, it will leave marks or smears on the
media.

1. Loosen the Print Head Assembly locating screw.

2. Swivel the Print Head
Assembly up and back
to expose the wipers.
(You may need to
move the Print Head
Assembliy to the front or
rear to gain clearance
to swivel the assembly
fully back).

3. Use water to dampen a soft cloth to remove any ink,
wax, clay, etc. and keep the wipers clean.

Ink will get sprayed on the transport belts and the floor
assembly from all the purging, setting up and printing
records, etc. Eventually enough ink will accumulate on the
Transport Belts to give them a glossy sheen.

Use water to dampen a soft cotton cloth to remove ink
from the Transport Belts and the Floor Assembly.

5-10

NOTE: Raise the Print
Head Assemblies up and
out of the way to clear
the Floor Assembly.

Chapter

6

Troubleshooting

Your Printer

This chapter lists some common
printer problems and offers
suggestions on how to fix them.

In this chapter:

Problems and Solutions ................6-2

Feed Problems ..............................6-2

Print Quality Problems ................... 6-3

Interface Problems ........................6-6

Motor Problems .............................6-6

Other Problems .............................6-6

Troubleshooting Your Printer

Problems and
Solutions

Feed
Problems

Before calling Pitney Bowes or your Local Representative,
look for your problem below. If you can solve the problem
yourself, you will be able to resume printing sooner.

Problem Intermittent Feed

Reason: Feed Ramp not used.

Solution: The feed ramp adds a gentle slope to the

stack and helps feeding. If you're using the
ramp, check the H-Block gap for proper
separation. Also make sure the feed ramp is
centred under the material. See pages 3-2,
3-3, and 3-4.

Reason: Dirty feed rollers.

Solution: Clean the feed roller with alcohol. DO NOT

use any other solvents or detergents. They
could damage the feed rollers.

Reason: Paper dust present (yellow or white resi-

due), blocking feed sensor.

6-2

Solution: Clean sensor with compressed air (see

page 5-3).

Reason: Too much material in feeder (too heavy).

Weight of stack must be 18lbs. or less.

Solution: Remove some material from stack.

Reason: Media out of specification.

Solution: Refer to Appendix B - Specifications.

Reason: Media sticking together.

Solution: Fan media before loading.

Troubleshooting Your Printer

Problem Multifeed (feeds doubles) or skewing

Reason: Separator (H-block) not set correctly. Also

ramp set incorrectly.

Solution: Adjust H-block to thickness of material. See

page 3-3.

Check feed ramp position. See page 3-4.

Reason: Media thickness knob set too thick.

Solution: Reduce setting. See page 3-8.

Reason: Media out of specification.

Solution: Refer to Appendix B - Specifications.

Reason: Media sticking together.

Solution: Fan media before loading.

Print Quality
Problems

Problem No Print

Reason: Ink cartridge problem.

Solution: Purge ink cartridge (see page A-

25).
Clean cartridge jets with soft cotton
cloth and water (in the direction
shown).

Change to a new cartridge(s).

6-3

Troubleshooting Your Printer

Print Quality
Problems
(continued)

Problem Grey or Light Print–Black Ink

Reason: Ink supply is low, or media thickness knob is

set too high.

Solution: Check adjustment of the media thickness

knob (page 3-8). If this fails to correct the
problem, replace ink cartridge (page 5-2).

Problem Address Printing is not Sharp

Reason: Incorrect media thickness knob setting.

Also, unsuitable material.

Solution: Check whether media thickness knob is

adjusted too high (page 3-8).
NOTE: Print quality is less sharp when us­ing Tyvek, recycled or glossy media.

Problem Address Smudging

6-4

Reason: Incorrect media thickness knob setting.

Also, ink may not dry on very high gloss
material.

Solution: Check whether media thickness knob is

adjusted too low (page 3-8). Try using less
glossy material.

Check exit idler rollers.

Troubleshooting Your Printer

Print Quality
Problems
(continued)

Problem Skewed Print

Reason: Sliding fence set incorrectly.

Solution: Fence should control media without restrict-

ing feed.

Reason: Roller or wiper is running along the edge of

the media.

Solution: Move the print head bank to a slightly differ-

ent position over the media.

Problem Unwanted Bolding

Reason: Escape sequence turning on bold or bold

selection in printer's menu options is set to
bold.

Solution: Turn off bolding in software and/or turn bold

selection in printer menu OFF. See Appen
dix A for instructions. If problem still exists,
call Pitney Bowes for service.

-

Problem Addresses "Walking"

Reason: Incorrect Address Setup.

Solution: Count carriage returns and line feeds and

adjust Lines Per Address to the same num
ber.

Reason: Address Termination should be Form Feed.

Solution: Set Address Setup for 8 lines.

Check Line Termination: Typical:

CR=CR; LF=LF. Other choices,

(CR=CR+LF;LF=LF), (CR=CR;LF=CR+LF),
(CR=CR+LF;LF=CR+LF)

6-5

-

Troubleshooting Your Printer

Interface
Problems

Motor
Problems

Problem No Communications; Printer Does Not

Respond

Reason: Incorrect print driver, bad parallel or USB

cable, bad printer controller board.

Solution: Use DA950 print driver; replace parallel or

USB cable. Make sure cable connections
are tight. If the problem still persists, call
Pitney Bowes for service.

Clear memory (see page A-3).

Cycle power (turn printer off, then on).

Problem Motor Turning but no Feed Roller Move-

ment

Reason: Mechanical problem.

Solution: Call Pitney Bowes for Service.

Other
Problems

6-6

Problem Out of Memory

Reason: The printer can run out of memory when

downloading fonts or graphics.

Solution: This generally means you’re trying to use a

graphic (artwork) that’s too big or you have
too many fonts or too large a font size. If
the out-of-memory message appears, try
reducing the size of your art and limiting the
number and size of your fonts. Then turn
the printer OFF, then ON and retry.

Troubleshooting Your Printer

Other
Problems
(continued)

Problem Paper Out or Paper Jam

Reason: Input area is empty.

Solution: Refill the input area.

Reason: H-Block separator not adjusted correctly.

Solution: Adjust the H-Block to the thickness of the

material you're running. See pages 3-2 and
3-3.

Reason: Paper jam obstructing paper path.

Solution: Clear obstructed path.

Reason: Paper jam in exit roller area.

Solution: Make sure exit rollers are rotating freely.

Reason: Dirty paper feed sensor.

Solution: Clean sensor with compressed air. See

page 5-8.

6-7

Troubleshooting Your Printer

6-8

Appendix

A

Using the

Control Panel

Menus

Use the printer menus to control
how your printed material looks.
This appendix describes each
menu and its options.

In this appendix:

Using the Control Panel ............... A-2

Using the Menus .......................... A-3

Using the Main Menu .................. A-5

Using the Setup Menu ................ A-15

Using the Service Menu ............. A-27

Printer Menus

Using the
Control Panel

Use the buttons on the control panel to get to the printer
menus, define the print options, run a print job, and turn
the printer on line and off line.

If you’ve installed the DA950 printer driver on your com­puter, you’ll normally perform these actions from within
the application you’re using to set up your envelope
layout. These settings will override the control panel set
tings.

The buttons on the control panel perform the following
functions:

-

A-2

This Button... Does This...

On Line Toggles (switches) between ON

LINE (communicates with host) and
OFFLINE (no communications with
host). The indicator lights when ON
LINE.

Eject

Menu

When printer is OFFLINE, press to
eject the last printed piece from the
printer.

Press once for the Main Menu. Press
and hold for 2 seconds for the Setup
Menu. Press Menu and – together for
the Service Menu.

-

Printer Menus

Using the
Control Panel
(continued)

Using the
Menus

This Button... Does This...

Enter

+

_ When in a menu, press to scroll back-

Test Envelope

The printer has three menus that can be displayed on
the operator panel:

• The Main Menu controls how your printed material
looks.

• The Setup Menu is used to configure your printer so it
will function correctly with your computer.

• The Service Menu is used to align the print cartidges.

Press to select the currently dis­played menu option.

When in a menu, press to scroll for­ward through the menu options.

wards through the menu options.
When the printer is OFFLINE, prints

a test envelope. This is very useful
when you set up a print job.

NOTE: The printer must be OFFLINE in order to
access the menu options.

A-3

Printer Menus

Using the
Menus
(continued)

To select an option:

1. Press the On Line button until the indicator goes out
(showing the printer is Off Line).

2. To access the Main Menu, press the Menu button.

To access the Setup Menu, press and hold the Menu

button for two (2) seconds until SETUP MENU is
displayed.

To access the Service Menu, press and hold the

Menu button and the – button simultaneously until
SERVICE MENU is displayed.

3. Press the plus (+) or minus (–) buttons to move
through the list of menu options.

4. When the appropriate menu option appears, press
the Enter button to display the choices associated
with that option.

5. Press + or – to scroll through the choices. When an
option has an asterisk (*) in front of it, it means that
option is presently selected.

Upon receipt of the printer from the factory, the

asterisk is typically the default setting.

A-4

When you press the Enter button to define a new

option, an asterisk will appear before the selected
option.

6. Press the Menu button several times to back out
of the Menu until the printer displays its normal
operating screen. Then press the On Line button to
print.

Printer Menus

Using the Main
Menu

The Main Menu options are:

1. Address Layout

2. Print Quality

3. Font

4. Barcode

5. Address Recovery

6. Clear Counter

7. Job Settings

8. Conveyor Time

9. Image Overlay

10. Purge Print Head

11. Reset Ink Counter

NOTE: The settings you define in a Windows™ soft­ware application override any settings you choose in
the printer menus.

A-5

Printer Menus

Using the
Main Menu
(continued)

NOTE: If Orienta-

tion is set to Invert­ed, Address Layout
option A will be
“Distance to right”.

Main Menu Menu Options

1. ADDRESS LAYOUT

2. PRINT QUALITY

3. FONT

4. BARCODE

5. ADDRESS RECOVERY

A. DIST FROM LEFT
B. DIST FROM TOP
C. LINE SPACING
D. ORIENTATION

EXECUTIVE
LETTER
DRAFT
SUPER DRAFT

A. NAME
B. SIZE
C. WIDTH
D. BOLD
E. ITALIC
F. OUTLINE

A. LOCATION
B. 5 DIGIT ON/OFF
C. BAR WIDTH

A. GET ADDRESS
B. CLEAR MEMORY

A-6

6. CLEAR COUNTER

7. JOB SETTINGS

8. CONVEYOR TIME

9. IMAGE OVERLAY

10. PURGE PRINT HEAD

11. INK COUNT

A. LOAD
B. SAVE

A. FIRST IMAGE OVERLAY
B. CLEAR OVERLAY
C. PRINT OVERLAY FIRST

Printer Menus

Using the
Main Menu
(continued)

1. Address Layout

Use the Address Layout option to set up the way an ad­dress appears on the printed material.

Define the following options from this menu:

A. Distance from Left/Distance to Right

• Distance from Left. This menu item only ap­pears when the Orientation is set to Normal. It
allows you to change the position of the record
horizontally on the media. Records will appear
upside down when viewed from the front of the
printer. Press the + or – buttons to increase or
decrease the distance from 0 to 13.5" (342mm).
Press the Enter button to select the desired
measurement.

• Distance to Right.

NOTE: If Orientation is set to Inverted, Address
Layout option A will be “Distance to right”.

This menu item only appears when the Orienta

tion is set to Invert. It allows you to change the
position of the record horizontally on the media.
Records will appear right side up when viewed
from the front of the printer. Press the + or
– buttons to increase or decrease the distance
from 0 to 13.5" (342mm). Press the Enter but­ton to select the desired measurement.

-

Distance from Left

Distance to Right

A-7

Printer Menus

Using the
Main Menu
(continued)

1. Address Layout (continued)

B. Distance from Top

This menu item allows you to change the position of the
record without moving the bank of Print Cartridges. The
printer achieves this by reducing the available area used
for printing. Therefore, increasing the setting decreases
the print area. The recommended setting for Distance
From Top is 0.00.

Press the + or – buttons to increase or decrease the
Distance from Top from 0 to 3.0". Press the Enter button
to enable the desired measurement.

C. Line Spacing

Press the + or – buttons to increase or decrease the Line
Spacing (i.e., 3, 4, 6, 8 lines/inch or Automatic), defined
in lines per inch. Automatic line pitch selection is based
on industry-standard definitions for line spacing for each
print pitch and style selected. The printer will automati
cally select the correct setting for the font and size of the
characters being printed.

-

A-8

D. Orientation

The choices are Normal and Inverted.

Select Normal for most applications. This tells the printer
that the bottom edge of the material is against the Rear
Chassis Assembly. The print will appear upside down
when viewed from the front of the printer.

The Inverted option tells the printer that the top edge of
the material is against the Rear Chassis Assembly. The
print will appear right side up when viewed from the front
of the printer.

NOTE: If Orientation is set to Inverted, Address Layout
option A will be “Distance to right”.

For instructions how to use the menus and select an op­tion, refer to page A-4.

Printer Menus

Using the
Main Menu
(continued)

2. Print Quality

This option changes the number of dots sprayed to
print characters or graphics on the media. Changing the
amount of ink sprayed also affects how fast the Trans
port Belts are capable of running. The display will show
the new item whenever the Print Quality is changed.
These menu items are available in the printer driver and
override the control panel settings.

Executive

This is the darkest of the four print qualities. It prints at
the slowest speed, uses the most ink and delivers the
best quality printout.

Letter

Letter quality is used for envelopes that require a fin­ished, polished appearance.

Draft

Draft quality will print documents fast and save ink.

Super Draft

This is the lightest of the four and prints at the fastest
speed.

-

For instructions how to use the menus and select an op­tion, refer to page A-4.

A-9

Printer Menus

Using the
Main Menu
(continued)

3. Font Selection

The DA950 has 12 internal fonts. All fonts are scalable
from 4 to 30 point size, in 5 width settings, and can
be printed in regular, bold, italic and outline style. The
DA950 also supports downloaded fonts. This means that
if you are using Windows, all the fonts installed in Win
dows are available. The options on this menu are:

A. Name

The printer has 12 internal fonts available: Courier, Sans
Serif, Roman, Baxter, Dingbat, Hancock, Marina, Quincy,
Silicon, Springer, Stencil and Windmill.

B. Size

The font size (internal or external) can be set from 4 to
30 point.

C. Width

The font width is normal (100%), thin (75%), condensed
(50%), wide (125%) or expanded (150%).

D. Bold

This is the darkest imprint because character stroke
weight (thickness of print) is increased. Use Bold to em­phasize or highlight text in an address.

-

A-10

E. Italic

Italic characters have decreased stroke weight, print at
an oblique angle and print somewhat lighter than stan­dard or bold typefaces. Use italic to emphasize and add
flair to address text that requires a finished, polished
appearance.

F. Outline

Use this option to print only the outline or the edge of the
font’s shape.

Printer Menus

Using the
Main Menu
(continued)

4. Barcode

Barcode options apply to US mailings only.

5. Address Recovery

Use this option to direct the printer’s memory to go back
a certain number of addresses when an error occurs in
order to reprint the address. The options on this menu
are: A. Get Addresses; and B. Clear Memory.

A. Get Addresses

Select Get Addresses after a jam is cleared and you
want to restart printing at the point where the printer left
off just before the jam occurred.

To retrieve any address in the data buffer, press the
Enter button. The first 16 characters of the first line of
the last address printed will be displayed on the LCD.
If NONE TO RECOVER appears, there is no data in
the memory to print. Press the + or – buttons to scroll
through the addresses. When the desired address ap­pears, press the Enter button to print that address plus
the remaining addresses in the buffer.

B. Clear Memory

Clear Memory should be selected before you start a new
batch printing. This is required since the memory will
contain up to twenty addresses from the previous batch.

An alternative way to clear the memory is to press the +
and – buttons simultaneously.

For instructions how to use the menus and select an op­tion, refer to page A-4.

A-11

Printer Menus

Using the
Main Menu
(continued)

6. Clear Counter

Clear Counter should be selected before you start a new
printing batch. This resets the counter on the display to
zero.

For instructions how to use the menus and select an op­tion, refer to page A-4.

7. Job Settings

The Printer can hold eight job presets in memory. This
eliminates the need for changes to the printer setup
when you change print jobs. The options on this menu
are: A. LOAD; and B. SAVE.

A. Load

Select this option to retrieve a previous job setup. Press
+ (for more) or – (for less) to increase or decrease the
desired job number. Press the Enter button to select the
desired option.

B. Save

Use this option to save the current envelope setup (ad­dress position, barcode position, number of lines per
inch, and so on). The printer saves the setup as a job
number (1 to 8). Press + (MORE) or – (LESS) to in­crease or decrease the desired job number. Press the
Enter button to select the desired option.

A-12

Printer Menus

Using the
Main Menu
(continued)

8. Conveyor Time

This setting can only used if the model of conveyor
stacker being used supports this function. This item in
creases the length of time the stacker will stay on. It can
be set from 0.00 to 2.00 seconds.

Generally, when the print quality is set higher than draft,
and/or, print width is larger than normal, the drying time
of printed records must be increased to prevent smear­ing or smudging of addresses. Changing the time that
the conveyor remains on alters how the media is shin­gled on the conveyor.

Special consideration of ink drying time and media han­dling for glossy or Tyvek media should also be consid
ered when using a conveyer.

9. Image Overlay

This menu item is used in conjunction with the Over­lay Printer Driver. Use this option to print ‘static’ text or
graphics in the same location on every piece. The Image
Overlay option is best used for printing a company logo
and return address.

-

-

A. First Image Overlay

This option saves the very first record or graphic re­ceived into the printers’ memory as an overlay.

B. Clear Overlay

This option clears the overlay data in the printer’s mem
ory.

C. Print Overlay First

This option prints the data sent for the overlay onto the
first piece. Use this piece to verify the location of the
overlay is correct.

For instructions how to use the menus and select an op­tion, refer to page A-4.

A-13

-

Printer Menus

Using the
Main Menu
(continued)

10. Purge Print Head

This menu item is used to clean the ink jet cartridge
nozzles. The purge process fires all the ink jet nozzles
onto a piece of media to dislodge and clear any dried ink
on the print nozzles. Often this will return the print quality
to a normal level.

Once the purge is started, the – button may be pressed
to stop the cycle.

For instructions how to use the menus and select an op­tion, refer to page A-4.

11. Reset Ink Counter

The printer calculates the amount of ink used by each
of the Print Cartridges. When the On-Line (green LED)
starts to blink it is a signal that one or more of the Print
Cartridges is less than 5% full and it must be changed
relatively soon. After new Print Cartridges are installed
the Ink Count needs to be reset to stop the green LED
from blinking.

This item displays the estimated amount of ink remaining
in the print cartridge(s).

A-14

Press the + plus or – minus button to scroll through the
print cartridges 2, 3, 4, 5, and 6. When the desired Print
Cartridge number is displayed, press the Enter button to
reset the percent ink to 100%.

Estimated amount of ink remaining

5% INK IN HEAD 1 +
ENTER TO RESET –

Press Enter when a new cartridge is
installed to reset percentage to 100%

For instructions how to use the menus and select an op­tion, refer to page A-4.

Print Cartridge No.

Press + or – to scroll Print
Cartridge Nos. up or down

Printer Menus

Using the
Setup Menu

To access the Setup Menu, the printer must be OFF
LINE. If the printer is ON LINE, press the On Line but­ton once so the indicator above the button turns off.
Then, press and hold the Menu button for two seconds
to display the Setup Menu.

The Setup Menu options are:

1. Stop on Feed Err (Error)

2. Feeder Signal

3. Lines Per Address

4. Line Termination

5. Hex Dump Mode

6. Language

7. Transport Speed

8. Postal Bundle Break

9. Pre-Purge

10. Feed Gap

11. ROM Revision #

12. Print Head Size

A-15

Printer Menus

Using the
Setup Menu
(continued)

Setup Menu Menu Options

1. STOP ON FEED ERR

2. FEEDER SIGNAL

3. LINES PER ADDRESS

4. LINE TERMINATION

5. HEX DUMP MODE

6. LANGUAGE

7. TRANSPORT SPEED

NONE
ON/OFF CONTROL
PULSE OFF SIGNAL
ON/QUICK OFF
SIGNAL POLARITY

A. SYMBOL SET
B. INCH/MILLIMETER
C. MENU LANGUAGE

NOTE: To print
a list of the Main
Menu and Setup
Menu settings,
press the Test
button when ROM
REV is displayed.

A-16

8. POSTAL BUNDLE BRK

9. PRE-PURGE

10. FEED GAP

11. ROM REVISION #

12. PRINT HEAD SIZE

ENABLE/DISABLE BREAK
BREAK CHARACTER
BREAK CHAR COUNT
PAUSE TIME

PURGE AT START
PERIODIC PURGE
PURGE INTERVAL
NOZZLE KEEP ALIVE

SELECTABLE GAP
STREAM FEEDING

Printer Menus

Using the
Setup Menu
(continued)

1. Stop On Feed Err (Error)

Use this option to stop the printer from feeding more
media when an error occurs. Otherwise the printer will
continuously feed media until the record is accurately
printed before continuing onto the next record. Stop­ping the printer when an error occurs is helpful when the
media is in short supply.

For instructions how to use the menus and select an op­tion, refer to page A-4.

2. Feeder Signal

The Feeder Signal option is for feeders that work with
5 volt DC signals. The printer will signal to the feeder
when it receives one or more records. If an error oc­curs when the Stop On Feed Error option is enabled the
feeder signal will be cleared to stop the feeder.

A. None

This option disables the feeder signal.

B. On/Off Control

This option turns a signal on whenever one or more re­cords are in the buffer to be printed. The signal is turned
off once the last record in the buffer is being printed. The
signal will also turn off when an "Early Feed Error" oc
curs while the Stop On Feed Error option is enabled.

-

C. Pulse Off Control

This option turns on a signal when:

• the sensor detects the leading edge of the envelope
for the last address to be printed at the print heads or

• when an early feed error is detected (if the Stop On
Feed Error option has been selected).

In either case, the signal will be cleared one second
later.

A-17

Printer Menus

Using the
Setup Menu
(continued)

2. Feeder Signal (continued)

D. On/Quick Off

This option turns on a signal whenver one or more
reocrds are in the buffer to be printed. The signal is
turned off once the sensor detets the piece to print the
last record of the buffer on.

E. Signal Polarity (Active On/Active Off)

This option reverses the signal used to trigger the feed­er.

• Active On actives and external feeder by switching
on the feeder signal.

• Active Off activates an external feeder by switching
the feeder signal off.

For instructions how to use the menus and select an op­tion, refer to page A-4.

3. Lines Per Address

Use this option to set the number of lines of text in the
address field. It can be set from 1 to 66.

A-18

For instructions how to use the menus and select an op­tion, refer to page A-4.

4. Line Termination

This item allows the printer to interpret what the Line
Termination (end of a line of text) is for different operat
ing systems or software. Choose from the various Line
Termination formats to get the correct line count and
then the record will print correctly.

The typical software line termination is CR = CR;
LF = LF. If your software is not typical then the Line
Termination can be modified. The menu choic
es are (CR=CR;LF=LF), (CR=CR+LF;LF=LF),
(CR=CR;LF=CR+LF), and (CR=CR+LF;LF=CR+LF).

-

-

Printer Menus

Using the
Setup Menu
(continued)

5. Hex Dump Mode

The information provided here is for those of our cus­tomers who are technically inclined.

The Hex Dump Mode option causes the printer to print
all commands and data it receives from the computer
in a hexadecimal format. Use this feature to check the
integrity of your data. When you enable this option,
instead of addresses printing, a Hex dump of the data
stream prints on the material. To use this option, the
printer must be attached to a computer.

This chart can be easily understood by memorizing five
Hex codes: Capital A is 41 Hex, numbers are 30’s (0 is
30 Hex, 1 is 31 Hex etc.), Carriage Return (CR) is 0D,
Line Feed (LF) is 0A and Form Feed is 0C.

When Hex Mode is disabled, a typical address will be
printed on a single envelope. When Hex Mode is en­abled, the same address will be printed on several en­velopes (3 to 5) because Hex codes are two digits each
separated by brackets. Since a capital letter A is a Hex
[41], there are 4 elements printed for each character of
the address.

When reviewing addresses printed in Hex mode, start
from the end of the address and count backward toward
the beginning of the address. Count the number of CRs
[0D] and LFs [0A]. Verify that the printer’s address setup
has the same number of CRs and LFs as the address
printed. If there is a variation in the number of CRs or
LFs between addresses, then the address MUST be ter
minated with a (form feed) FF [0C] (within the data sent
to the printer).

When you’re finished using this option, use the Menu
button to back out of the menu until the printer displays
its normal operating screen. Then press the On Line
button and send addresses to the printer.

A-19

-

Printer Menus

0

1

2

3

4

5

6

7

8

9

A

B

C

D

E

F

NUL

SOH

STX

ETX

EOT

ENQ

ACK

BEL

BS

NT

LF

VT

FF

CR

SO

SI

DLE

DC1

DC2

DC3

DC4

NAK

SYN

ETB

CAN

EM

SUB

ESC

FS

GS

RS

US

SP

!

"

#

$

%

&

′

(

)

*

+

,

–

•

/

0

1

2

3

4

5

6

7

8

9

:

;

<

=

>

?

@

A

B

C

D

E

F

G

H

I

J

K

L

M

N

O

P

Q

R

S

T

U

V

W

X

Y

Z

[

\

]

^

_

`

a

b

c

d

e

f

g

h

i

j

k

l

m

n

o

p

q

r

s

t

u

v

w

x

y

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{

|

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-

DEL

0

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

0 1 2 3 4 5 6 7

0 16 32 48 64 80 96 112

DEC

HEX

MSB

LSB

Using the
Setup Menu
(continued)

A-20

5. Hex Dump Mode (continued)

You should keep a record of these setups and the num­ber you assigned. You can press the Test button to print
out the current menu settings.

NOTE: If your printer is attached to a computer, use
this menu to configure your printer so it is compatible
with your computer’s setup.

For instructions how to use the menus and select an op­tion, refer to page A-4.

Printer Menus

Using the
Setup Menu
(continued)

6. Language

The DA950 has several language sets installed. The
options on the language menu are: A. Symbol Set; B.
Inch/Millimeter; C. Menu Language.

A. Symbol Set

The symbol set contains the International Standards Or­ganization (ISO) character set substitution tables. They
include the following:

ISO 6 ANSI ASCII
ISO 69 FRENCH
ISO 21 GERMAN
ISO 4 UK
ISO 60 NORW/DAN
ISO 11 SWED/FIN
ISO 15 ITALIAN
ISO 17 SPANISH
ISO 61 NORW/DAN
ISO 10 SWED/FIN
ISO 16 PORTUGUESE
ISO 8859
Roman 8
WINDOWS LATIN 1
PC 8
CP 1250

B. Inch / Millimeter

This option selects the printer Measurement system
– Inch or Millimeter.

C. Menu Languages

This option changes the LCD control panel menu to the
language you want. Supported languages are English,
German, French, Italian, Spanish, Dutch, Polish and
Japanese.

For instructions how to use the menus and select an op­tion, refer to page A-4.

A-21

Printer Menus

Using the
Setup Menu
(continued)

7. Transport Speed

Select this item to slow down the transport of the me­dia to increase drying time for the ink and assist in the
handling and sorting of the media by decreasing the
throughput. Varying the speed of the printer will not af
fect the print quality. This item can be set from 50% to
100%.

For instructions how to use the menus and select an op­tion, refer to page A-4.

8. Postal Bundle Brk (Break)

A. Enable/Disable Break

This option will stop the printer for a few seconds before
proceeding to print the rest of the records. This allows
time for bundling the presorted records together and
separates the bundle from the next batch of records be­ing sent to the printer. Use the menus to customize the
command to suspend operation and to set how long the
printer must wait before it resumes operating.

Select the type of command the printer must receive be­fore it stops feeding to set a gap between batches while
it is operating. The marker to set a break consists of the
repetition of a single character appearing on a single line
to start the printer to pause.

-

A-22

The Example below shows the use of three (3) “#” sym­bols to initiate a break:

###
**************23
XYZ Company
123 Any Road
Anytown, ON A8A 5A5

Printer Menus

Using the
Setup Menu
(continued)

8. Postal Bundle Brk (Break) (continued)

B. Break Character

This option sets what character the printer must receive
before it will momentarily halt working. The list of charac
ters to select from are:

! ” # $ % & ’ ( ) * + - . /
0 1 2 3 4 5 6 7 8 9
: ; < = > ? @
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

These characters and symbols range from [! ASCII (33)]
to [Z ASCII (90)] in an ASCII Table.

NOTE: Send the [SOH ASCII (01)] character to trigger
a Postal Bundle Break.

C. Break Char Count

Set the number of occurrences the character or symbol
must appear in succession before the printer can send a
Postal Bundle Break signal. This item can be set from 01
to 10.

-

D. Pause Time

Set the length in seconds for the printer to sit idle before
sending another piece of media. This item can be set
from 0.00 to 31.75 seconds.

For instructions how to use the menus and select an op­tion, refer to page A-4.

A-23

Printer Menus

Using the
Setup Menu
(continued)

9. Pre-Purge

Use this option to keep the print heads from drying out
and to clear the inkjet nozzles automatically while oper­ating the printer.

A. Purge at Start

If you have long breaks of twenty seconds or more
before starting another batch of records, this option will
purge on the first piece before printing the records.

B. Periodic Purge

This option will activate the periodic purge.

C. Purge Interval

This option will purge the ink cartridges at timed in­tervals on a piece. Set the time to determine when to
purge the ink cartridges. The printer will pause for a few
seconds after the purge pattern is printed. Each timed
interval begins from the last purge print pattern. This
item can be set from 020 to 240 seconds.

D. Nozzle Keep Alive

This option will randomly purge the individual nozzles
of the print cartridges to keep the ink from clogging the
nozzles and to create a virtually invisible pattern of dots
on the media. The printer will continually purge except
when another pre- purge is pending and while the re­cords are being printed.

A-24

For instructions how to use the menus and select an op­tion, refer to page A-4.

Printer Menus

Using the
Setup Menu
(continued)

10. Feed Gap

Two settings are available to modify how the printer
reacts. Use this option to help when feeding very glossy
media or short media.

A. Selectable Gap

This item increases the gap or space between pieces
of media as they are fed through the printer. Increasing
the gap will slightly reduce the overall throughput of the
printer. This item can be set from 3.1" to 12.7".

B. Stream Feed

This option gives the each record a fixed time before
printing on the next piece. This option is best used to
print small records of three or less lines of text.

Enabling this option will disable the ‘Selectable Gap’ set
ting above.

For instructions how to use the menus and select an op­tion, refer to page A-4.

11. ROM Revision

-

This option is extremely useful whenever it is necessary
to verify the Firmware Revision installed in the printer.
It is also useful to determine if your printer requires an
upgrade.

The Maintenance Count, which is the total number of
print cycles accumulated, is also displayed. This in
formation is helpful in determining solutions to printer
problems.

If you press the Test button when ROM REV. is dis
played on the LCD, a list of the Main Menu and Setup
Menu settings is printed on four pieces of media.

For instructions how to use the menus and select an op­tion, refer to page A-4.

-

-

A-25

Printer Menus

Using the
Setup Menu
(continued)

12. Print Head Size

Enable this option for the printer to keep track of the ink
usage correctly for the type of ink supply you are using.

Select the type of Print Cartridge being used with the
printer. Changing the Print Head Size alters how the
percentage of ink used is calculated for the menu item
12, RESET INK COUNT.

For a standard cartridge, select NORMAL CAPACITY.

If you use the high capacity ink reservoir system, select
EXTENDED CAPACITY.

For instructions how to use the menus and select an op­tion, refer to page A-4.

A-26

Printer Menus

Using the
Service Menu

To access the Service Menu, the printer must be OFF
LINE. If the printer is ON LINE, press the On Line button
once so the indicator above the button turns off. Then,
press and hold the Menu button and – button simultane­ously to display the ServiceMenu.

The Setup Menu is used by an operator to adjust the
alignment of the print cartridges using the ‘Adjust Print’
function. (The other two functions available—"Test Sys
tem" and "Test Display"— are primarily intended for use
by a Pitney Bowes Service Representative.)

1. Adjust Print

Use this function to adjust the alignment of the three
print cartridges if ‘stepped’ or misaligned prints are seen.

A. Head 2 up down

B. Head 3 up down

C. Head 5 up down

D. Head 6 up down

-

Use options A through D to vertically synchronize the
individual Print Cartridges.

Example: Print out an adjust print Test Pattern by
pressing the Test button while in the Adjust Print menu.
The printer will print a Test Pattern like this:

Head 3 is printing too high

A-27

Printer Menus

Using the
Service Menu
(continued)

1. Adjust Print (continued)

In this example, the crooked line in the centre indicates
Print Cartridge No.3 has to have the printer perform a
vertical print adjustment. The example shows Print Car
tridge No.3 is too high.

Scroll through the Adjust Print menu options until the
HEAD 3 UP DOWN option is displayed on the LCD
panel.

Enter the menu option to move the setting down. Enter
the new value into the printer’s memory. A value between
280 and 300 can be entered. The higher the value, the
higher the relevant cartridge will print. An Asterisk (*) will
appear in front of the new selection.

Press the Test button to print another Test Pattern. The
Test Pattern is printed using the entered selection.

When the correct numeral is selected the centre Test
Pattern will be one long ‘zig-zag’ line with hatch marks
like the example below.

-

A-28

Head 3 is now correctly aligned

E. Head 2 side to side

F. Head 3 side to side

G. Head 5 side to side

H. Head 6 side to side

Use the options E through H to horizontally synchronize
the individual Print Cartridges.

Printer Menus

Using the
Service Menu
(continued)

1. Adjust Print (continued)

When a line of print is split apart, or the left edge of a
block of lines don’t line up with the left edge of the other
lines, the Print Cartridges have to be synchronized
horizontally. Perform a horizontal adjustment whenever
the wide solid line and the set of 18 thin vertical lines do
not form long vertical lines for the whole bank of Print
Cartridges.

Example: Print out an adjust print Test Pattern by
pressing the Test button while in the Adjust Print menu.
The printer will print a Test Pattern like the example
below:

Head 2 misaligned horizontally

In the example above the wide vertical line on the left
and 18 thin vertical lines indicate Print Cartridge No.2
needs a horizontal print adjustment. The example shows
Print Cartridge No.2 is too far to the right.

A-29

Printer Menus

Using the
Service Menu
(continued)

1. Adjust Print (continued)

Scroll through the Adjust Print menu options until the
HEAD 2 SIDE TO SIDE option is displayed on the LCD
panel. Select this menu item to change the settings.

Press the – button to scroll the values down and move
Head 2 left. Press the Enter button to select the desired
value. An Asterisk (*) will appear in front of the new se
lection.

Press the Test button to print another Test Pattern. This
time the Test Pattern is printed using the entered selec
tion.

Heads now aligned horizontally

When the setting is correct, the wide line and the set of
18 vertical lines form long vertical lines down the entire
bank of Print Heads.

-

-

A-30

Printer Menus

Using the
Service Menu
(continued)

1. Adjust Print (continued)

I. Bank A to Sensor/Bank B to Sensor

• Bank A to Sensor - Use this option to set the
distance between the sensor and the first head in
Bank A.

• Bank B to Sensor -Use this option to set the
distance between the sensor and the first head in
Bank B.

Set the Test Pattern printed by the bank of Print Heads
to locate the vertical bar 1/2 inch from the edge of the
media.

Example: Print out an adjust print Test Pattern by
pressing the Test button while in the Adjust Print menu.
The printer will print a Test Pattern like the example
below.

Edge of media

Measure
this distance

The distance from the leading edge of the media to the
leading edge of the heavy bar on the Test Pattern should
be 1/2 inch.

If the measurement is incorrect, change the ‘offset’ set
ting using the + or – buttons, then press the Enter button
to select the desired value. An Asterisk (*) will appear in
front of the new selection.

Take another test print and measure again. If necessary,
repeat the process until you obtain the leading edge
margin of 1/2 inch.

-

A-31

Printer Menus

Using the
Service Menu
(continued)

2. Test System

Use this option to check the mechanical and/or electrical
operation of the DA950.

Once you have selected Test System from the Service
Menu, press Enter. The printer will enter test mode.

• Press the + button to increase motor speed.

• Press the

3. Test Display

Use to help determine if the LCD display is not function­ing properly.

Once you have selected Test Display from the Service
Menu, press Enter. The display will scroll the alphabet in
lower case and numbers across the top line, and bottom
line will scroll control characters and numbers.

- button to decrease motor speed.

defghijklmnopqrstuvwxyz 0123
!#$%&*()_+- =[] : ; ' <> / ? 01234

A-32

Example of LCD display with
characters scrolling across.

Appendix

B

DA950

Specifications

This Appendix contains
detailed hardware and material
specifications for the DA950 printer.

In this Appendix:

Equipment Specifications ............. B-2

Material Specifications ................. B-5

Specifications

Equipment
Specifications

Physical Dimensions

16" (406.4mm) high; 30" (762mm) wide; 24" (609.6mm)
deep

Weight

87 lbs. (39.5 kg), including accessories

Electrical

Voltage: 120 volts AC +/- 10%. Other selectable voltages:
100v, 220v, and 240v

Frequency: 60 Hz +/- 3 Hz automatic frequency selection
for other voltages

Fuse Type: 2 x 2 Amp Slow-Blow

Power Consumption: 126 Watts, 430 BTU/hr.

Agency Approvals

Pitney Bowes certifies that the Address Printer complies

with the Low Voltage Directive 73/23/EEC and
the EMC Directive 89/336/EEC. The product was

tested in a typical configuration.

Interface

Centronics Parallel and USB

B-2

Control Language

PCL5, modified

Driver Compatibility

Windows 2000, XP

Address Recovery

Memory buffer holds a maximum of 99 addresses