Pitney Bowes DA900 User Manual
DA900 AddressRight™ Printer
SV60970-OG Rev. A
Operating Guide
FCC Compliance
This equipment had been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection
against interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy, and if not installed and used in
accordance with the users manuals, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense.
Shielded cables must be used with this unit to insure compliance with Class A limits.
Canadian DOC Compliance
This digital apparatus does not exceed in the Class A limits for radio noise emissions from digital
apparatus set out in the Interference-causing Equipment Regulations (Standard ICES-003) of the
Canadian Department of Communications.
Le present appareil numerique n'emet pas de bruits radioelectriques depassant les limites
applicables aux appareils numeriques de la class A prescrites dans le Reglement sur le brouillage
radioelectrique edicte par le ministere des Communications du Canada.
SV60970-OG Rev. A September 2002
©2002, Pitney Bowes Inc. All rights reserved.
This book may not be reproduced in whole or in part in any fashion or stored in a retrieval system of
any type or transmitted by any means, electronically or mechanically, without the express written
permission of Pitney Bowes Inc.
We have made every reasonable effort to assure the accuracy and usefulness of this manual,
however, we cannot assume responsibility for errors or omissions or liability for the misuse or
misapplication of our products.
These materials and the related software are confidential and proprietary property of Pitney Bowes
Inc. and may not be lent, sold, hired out, or made available to others in any form, or be disposed of
by way of trade in any form, without the express written consent of Pitney Bowes Inc.
The data used in screen examples in this manual are fictitious unless otherwise noted, and are
intended solely to document proper use of the software.
ZIP Code is a registered trademark of the United States Postal Service. Envelope Design and
AddressRight are trademarks of Pitney Bowes Inc. Microsoft, MS and MS-DOS are registered
trademarks and Windows NT, Windows, Access, and Word are trademarks of Microsoft Corporation. PB Supply LineSM is a service mark of Pitney Bowes. AddressRightTM is a trademark of Pitney
Bowes. Other trademarks mentioned in this manual are the property of their respective owners.
Contents
1 Introduction
About Your Printer............................................. 1-2
What's in this Book ........................................... 1-3
What Do I Need to Know? ................................ 1-4
Important Safety Notes ..................................... 1-4
2 Specifications
Media Requirements ......................................... 2-2
Printer Output .................................................... 2-3
Physical Equipment Specifications .................. 2-4
Performance Specifications ............................. 2-4
Environmental Requirements ........................... 2-4
Computer Requirements .................................. 2-5
Options .............................................................. 2-5
3 Meet the DA900
Printer Components .......................................... 3-2
Control Panel ..................................................... 3-4
DA900 Printer Control Panel Messages ........... 3-5
DA900 Menu Options ........................................ 3-6
4 Setting Up Your Printer
About This Chapter ........................................... 4-2
Choose a Location for the Printer .................... 4-2
Unpack the Printer and Check Contents ......... 4-2
Remove the Plastic ........................................... 4-3
Remove the Foam ............................................. 4-3
Attach the Side Guides ..................................... 4-4
Install the Ink Cartridges ................................... 4-4
iii
Contents
5 Printer Adjustments
Install the Bulk Ink Cartridge ............................ 4-6
Connect to Your Computer ............................... 4-8
Connect to Power ............................................. 4-9
Turn on the Printer ............................................ 4-9
Install the Print Driver...................................... 4-10
About This Chapter ........................................... 5-2
Set the Separator Gap ...................................... 5-2
Adjust the Side Guides ..................................... 5-5
Adjust the Feed Ramp ...................................... 5-6
Adjust for Media Thickness .............................. 5-7
Physically Position the Printheads ................... 5-8
Adjust the Upper Exit Rollers ........................... 5-9
Print Test Pieces.............................................. 5-10
6 Using the DA900 Print Driver
About this Chapter ............................................ 6-2
About Envelope Designer™ Plus...................... 6-2
Making the DA900 the Default Printer.............. 6-2
Accessing the Print Driver ................................ 6-3
The General Tab ................................................ 6-4
Printing Preferences ......................................... 6-5
Advanced Options: Paper Size ......................... 6-6
Advanced Options: Head Adjustment .............. 6-7
Advanced Options: Print Quality ...................... 6-8
Advanced Options: Feed Delay ........................ 6-9
Advanced Options: Inverted Printing ............. 6-10
Advanced Options: Language ........................ 6-11
iv
SV60970-OG Rev. A
7 Maintenance
General Cleaning ............................................... 7-2
Replacing the Inkjet Cartridge .......................... 7-2
Setting "Ink Left" Feature when
Replacing Cartridges .................................. 7-3
Purging the Printhead Nozzles ......................... 7-6
Cleaning the Printheads.................................... 7-6
Cleaning the Media Sensor............................... 7-7
Replacing the Separator Tips ........................... 7-8
Replacing the Feed Rollers............................. 7-10
8 Troubleshooting
Getting Help....................................................... 8-2
Phone Support .................................................. 8-2
Contents
Before You Call ............................................ 8-2
The World Wide Web................................... 8-2
Power Problems ................................................ 8-3
Feeding Problems ............................................. 8-3
Intermittent Feeds ....................................... 8-3
Multiple Feeds ............................................. 8-4
Paper Jams in Printer.................................. 8-4
Printing Problems.............................................. 8-4
Printer Does Not Respond to Software...... 8-4
No Print on Media ....................................... 8-5
Print Slanted or Skewed ............................. 8-6
Non-Uniform Space between Lines ........... 8-6
Poor Print Quality .............................................. 8-6
Blurry Print................................................... 8-6
Print too Light .............................................. 8-6
Print Streaking or Smearing ....................... 8-7
SV60970-OG Rev. A
v
Contents
9 Supplies and Options
White Lines or Streaks ................................ 8-7
Prints Garbage ............................................ 8-8
No Barcode Prints ....................................... 8-8
Prints Wrong/Incomplete Information.............. 8-8
Not All List Addresses Print ........................ 8-8
Extra Lines, Lost Data ................................. 8-8
Wrong Colors Print ...................................... 8-9
Addresses Print off Media .......................... 8-9
Addresses Print too High or Low ............... 8-9
Addresses Print Upside Down .................... 8-9
Printer Errors ................................................... 8-10
Supplies and Accessories................................. 9-2
How to Order ..................................................... 9-3
Options .............................................................. 9-3
Appendices
A. Glossary .......................................................A-1
B. DA900 Application Notes ........................... B-1
Fixed-Head Versus Shuttle
Head Printers ........................................ B-2
Printheads and Bands ................................ B-2
Color ........................................................... B-4
Unprintable Areas ...................................... B-4
Dual Purpose Ruler .................................... B-5
Other Printer Characteristics ..................... B-5
Compatibility Issues ................................... B-6
Index
vi
SV60970-OG Rev. A
1
Introduction
About Your Printer ..............................................1-2
What's in this Book? ........................................... 1-3
What Do I Need to Know? .................................. 1-3
Important Safety Notes.......................................1-4
1
Introduction
About Your Printer
The Pitney Bowes DA900 AddressRightTM Printer is a
high-speed inkjet printer designed to help you produce
professional-looking envelopes. It offers these advanced
features:
• Crisp, clear, high-quality printing using advanced
inkjet technology
• Multiple-color printing:
black, red, blue and fastdrying black
• Easy control of
fonts, font placement, barcode
characteristics
and graphics
• Extensive
graphic
printing
capability
• Up to 24 text blocks
• High speed printing for greater throughput per
hour
• Ability to print virtually all international postal barcodes
• Easy feeding with built-in, top-loading feeder
• Expanded media choices allow printing on a wide
range of papers and sizes
• Multiple print speeds for different quality levels
• Multi-database capacity
• Suitable for use with most text editors, word processing and mail list programs. Especially recommended for use with Pitney Bowes SmartMailer™
and Envelope Designer™ Plus.
1-2 SV60970-OG Rev. A
DA900 AddressRight™ Printer
1
1
What's in this Book
This operator guide explains how to set up, use and
maintain your DA900 AddressRight™ Printer. The sections
include:
1 Introduction
Introduces you to the DA900 AddressRight™ Printer
and includes important safety notes.
2 Specifications
Lists complete product and material specifications.
1 - Introduction
3 Meet the DA900 Printer
Familiarizes you with the names of the printer parts,
including the user control panel.
4 Set Up the Printer
Explains how to assemble and connect the printer to
your computer.
5 Printer Adjustments
Explains how to set up the printer for your job.
6 Using the DA900 Print Driver
Explains how to set up the printer driver software.
7 Maintenance
Explains how to care for your printer and keep it
functioning properly.
8 Troubleshooting
Explains how to fix common problems and tells you
what error messages mean.
9 Supplies and Options
Lists the supplies available for your printer and explains how to order them.
Appendices
Provides a glossary of technical terms and DA900
application notes.
1-3SV60970-OG Rev. A
1
Introduction
What Do I Need To
Know?
Other Sources of
Information
Important Safety
Notes
You should be familiar with your computer and basic Win-
®
dows
open and close windows and menu items using a mouse
or equivalent keyboard commands. If you're not sure how
to do something, consult the Microsoft Windows User's
Guide or choose Help from the Windows Start menu.
• Separator Installation Instructions (SV60866)
• Feed Roller Installation Instructions (SV60867)
• Bulk Ink Installation Instructions (SV60868)
• W980 Stacker User Guide (SV60305)
• Read and save all instructions before you attempt to
operations. For example, you should know how to
IMPORTANT! Please follow these commonsense precautions whenever you use your
printer.
operate your printer.
• To protect against electric shock, plug the machine
into a properly grounded wall outlet. DO NOT use an
adapter plug. Use of an adapter could compromise
the ground and cause a possible shock hazard or
damage to the equipment in the event of a short
circuit.
• DO NOT remove the ground pin from the line cord.
• Avoid using outlets controlled by wall switches;
someone could accidently shut your printer off.
• DO NOT use an outlet that shares the same circuit
with other machines with heavy current demand such
as air conditioners, refrigerators, etc.
1-4 SV60970-OG Rev. A
DA900 AddressRight™ Printer
1
1
Important Safety
Notes (continued)
• Use the power cord wall plug as the primary means of
disconnecting the machine from the AC power. The
wall outlet should be near the machine and easily
accessible.
• DO NOT route the power cord over sharp edges or
trap it between pieces of furniture.
• Insure that there is no strain on the power cord where
it passes between the equipment, walls or furniture.
• Be certain the area in front of the wall receptacle into
which the machine is plugged is free from obstruction.
• Do not remove the covers; they enclose hazardous
parts. If the machine has been dropped or has
otherwise had the covers stressed in any way, report it
to Pitney Bowes Service. Keep fingers, loose clothing,
jewelry, ties and long hair away from moving parts.
• To reduce the risk of fire or electrical shock, DO NOT
attempt to disassemble this machine. If service is
required, contact Pitney Bowes customer service.
• Use only Pitney Bowes approved and supplied ink
cartridges and cleaners.
1 - Introduction
• Avoid touching moving parts or materials while the
machine is in use. Before clearing a jam, be sure
machine mechanisms come to a complete stop.
• Use the equipment only for its intended purpose.
• Always follow the specific occupational safety and
health standards prescribed for your workplace.
• Turn off the machine and unplug power cords at the
end of the working day to reduce the risk of injury.
1-5SV60970-OG Rev. A
1
Introduction
Notes
1-6 SV60970-OG Rev. A
2
Specifications
Media Requirements............................. 2-2
Printer Output........................................ 2-3
Physical Equipment Specifications ...... 2-4
Performance Specifications ................. 2-4
Environmental Requirements ............... 2-4
Computer Requirements ...................... 2-5
Options .................................................. 2-5
2
Specifications
Media
Requirements
For best results, make sure your material fully conforms to
our published specifications. See the table below and the
material notes that follow.
Media Size
The DA900 can print on the following range of material
sizes:
Width Height Thickness
Maximum 17" 13.5" 0.375"
Minimum 5" 3.5" 0.004"
Stapling/Clipping
IMPORTANT! Never run stapled or paper-clipped media
through your printer. These methods of binding the mailpiece will seriously damage your printer. The printer's
warranty does not cover components damaged through
improper use.
Any folded material needs to be tabbed. See the figure
below.
2-2
Tab
Types of Media
The printer can be used with the following types of
material:
• Envelopes • Postcards
• Booklets-Tabbed • Catalog envelopes
• Paper
SV60970-OG Rev. A
DA900 AddressRight™ Printer
1
2
Media
Requirements
(continued)
Printer Output
The printer is designed to feed and print on a range of
materials with various finishes and coatings. However,
since coated or gloss stocks do not easily absorb ink,
smearing may occur. Print may appear fuzzy on porous
paper. The texture of the media has a direct effect on both
the print quality and ink drying time.
Be aware that when printing in high quality mode or humid
conditions, drying time increases.
It is best to test each new type of media to determine
performance levels before beginning the job. If you require
SM
fast-drying ink, contact the Pitney Bowes Supply Line
See Chapter 8—Supplies and Options.
Image Area: 3" x 17" using six printheads.
Average Media Output: These specifications apply to any
image size and type that fits within the 3" x 17" print area,
including text, graphics and barcodes. Average media
output varies depending on material used, length of
media, machine condition and operator skill.
.
SV60970-OG Rev. A
Print Quality Speed
600 x 150 dpi 21,800 #10 envelopes/hr.
600 x 200 dpi 18,000 #10 envelopes/hr.
600 x 300 dpi 13,000 #10 envelopes/hr.
600 x 600 dpi 7,200 #10 envelopes/hr.
Graphics and Logos: Allows printing of bitmapped
graphics and logos.
Font Point Size: Downloadable fonts up to 72 points.
2 - Specifications
2-3
2
Specifications
Physical Equipment
Specifications
Performance
Specifications
Physical Dimensions: 17" (430mm) H; 25.4" (645mm) W;
21" (535mm) D
Weight: 20.7lbs. (45.5kg) with 6 ink car
tridges
Operator Display: 2 x 24 characters
Control Language: PCL5, modified
Product Life: 30,000,000 pieces or five years
after installation, whichever
comes first.
Duty Cycle: Normal Usage: 157,000 pieces
per month
Maximum Usage: 500,000 pieces
per month
Average throughput: 21,800 DL envelopes/hr. max
at 150 x 600 d.p.i.
Environmental
Requirements
2-4
Noise Level: Idle Mode < 6.6 Bel (A)
Operating Mode < 8.4 Bel (A)
Operator Position < 73 dBa
Electrical: 100-120VAC; 60Hz; 2.5A
Ports: 1 Parallel Port; 1 USB port
Operating Conditions: Temperature: 12 to 35°C
Humidity: 10 to 80%
Nonoperating Conditions
(power off): Temperature: 5 to 40°C
Humidity: 10 to 90%
SV60970-OG Rev. A
DA900 AddressRight™ Printer
1
2
Computer
Requirements
• An IBM or IBM-compatible 133 Megahertz Pentium
computer or better.
• 32MB RAM, minimum.
• 1GB minimum available hard drive space.
• Available LPT1 Parallel Port. IMPORTANT: you must
set this to Extended Parallel Port (EPP) configuration
or the equivalent highest speed bi-directional configuration.
OR
• Available USB Port.
• Windows
must operate in a non-networked environment.
• A 6X CD-ROM drive or better.
• A 13" monitor capable of 800 x 600 resolution or
better.
• Keyboard and mouse.
®
XP, 95, 98, NT 4.0 or NT2000 installed. All
Options
SV60970-OG Rev. A
W980 Stacker
2 - Specifications
2-5
2
Specifications
Notes
2-6
SV60970-OG Rev. A
3
Meet the DA900
Printer
Printer Components.............................. 3-2
Control Panel......................................... 3-4
Control Panel Messages ....................... 3-5
DA900 Menu Options ............................ 3-6
3
Meet the DA900 Printer
Printer Components
2
3
5
1
1. Feed Deck
Stack media for printing here.
2. Side Guides
Help confine the stack. Adjust to the width of your
material plus 1/16" clearance.
3. Separators
4
6
7
Adjust to the thickness of your material. The gap
between the four separator fingers and the feed rollers
should be just enough to allow a single piece to feed
through the printer.
4. Feed Rollers
Feed material through to the printing area.
5. Ruler
Helps center the media in the hopper and sets the
adjustment of the side guides.
3-2 SV60970-OG Rev. A
DA900 AddressRight™ Printer
3
Printer Components
6. Feed Ramp
The feed ramp supports the trailing edge of the media,
providing a forward feeding angle. You can move it left
to right to adjust the angle for various media lengths.
7. Power Panel
The panel has the ON/OFF switch (fused) and power
cord receptacle. The parallel cable connector is
located on the rear of the printer.
98
SV60970-OG Rev. A
10
8. Transport Door
Opens to gain access to the print cartridges and exit
rollers.
9. Control Panel
Use the control panel buttons to access printer menus,
purge the printheads, and turn the printer on and off
line. See the following page for a close-up view and
description of panel controls.
10. Output Area
Printed material is ejected from printer here.
3 - Meet the DA900
3-3
3
Meet the DA900 Printer
Control Panel
1
2
1. Media Thickness Adjustment — Turn knob
counterclockwise for thin media, clockwise for thick
media.
2. On Line Button — Turns the printer on and off line.
When lit, the DA900 is ready to accept data from your
computer and begin printing.
3. - Key — When in menu mode scrolls to the previous
selection. When in select mode, scrolls through
choices.
4. + Key — When in menu mode, scrolls to the next
selection. When in select mode, scrolls through the
choices.
5. Enter Key — Selects the currently displayed menu
options.
5
3
4
6
7
8
6. Menu — Displays the options on the Main Menu and
the Setup Menu. The printer must be off line to access
the menus.
7. Reset — Clear the memory of the DA900 and wait for
new information from the computer.
8. Test Print — Prints a test envelope to verify print
quality and feed.
3-4 SV60970-OG Rev. A
DA900 AddressRight™ Printer
3
DA900 Printer
Control Panel
Messages
PRINTER OFFLINE - Printer is waiting for data and the
main drive motor is off. This message appears when you
turn the power on.
PRINTER ONLINE - The main drive motor is on and
waiting for the feeder to be turned on.
PRINTING - Both main drive and feeder are on. Printer is
feeding media and printing. If no media is in the hopper,
the printer shuts down after one half second.
SETUP MENU -The printer is in Setup Mode.
SERVICE MENU - The printer is in Service Mode.
TEST PRINTING - The printer is in Test Mode. Press
ENTER to print a test sheet.
ENTER TO FEED - Press the ENTER key to engage the
feeder.
ENTER TO STOP FEED - Press the ENTER key to
disengage the feeder.
OUT OF PAPER - The paper sensor does not detect
media within one half second of starting the feeder.
SV60970-OG Rev. A
OPERATOR STOP - The operator caused the printer to
stop printing.
REMOTE STOP - The software stopped the printer from
printing.
PAPER JAM - Paper jam detected.
Setup Menu Functions
To place the printer in Setup Mode, hold the MENU key
for two seconds. Use the + and - keys to move through
the functions.
TOTAL COUNT - Displays the total pieces fed.
PR W990 - Displays the current version of BIOS software
3-5
3 - Meet the DA900
3
Meet the DA900 Printer
DA900 Menu
Options
Press Enter to
clear Counter.
Make sure there
is material in the
feeder.
Press Enter to
Stop Purge.
Press Enter to
Toggle ON/OFF
Press Enter to
Reset Ink to
100%
Press the Menu key to access the Main Menu.
Press + Key to move from one option to the next.
Printer Offline 0000
Clear Batch Counter
Printer Offline 0000
Press Enter to Purge
Printer Offline 0000
Press Enter to Stop
Printer Offline 0000
Printer Enhancement is ON
Printer Offline 0000
Enter when Head 1 Filled
Printer Offline 0000
Enter when Head 2 Filled
Printer Offline 0000
Enter when Head 3 Filled
Printer Offline 0000
Enter when Head 4 Filled
Printer Offline 0000
Enter when Head 5 Filled
Printer Offline 0000
Enter when Head 6 Filled
3-6 SV60970-OG Rev. A
DA900 AddressRight™ Printer
3
DA900 Menu
Options
The DA900 can use
a Bulk Ink system
for each Head.
Press Enter to
change from
Cartridge to Bulk
Ink or from Bulk Ink
to Cartridge
Press the Menu key (hold for two seconds) to access the
Setup Menu.
Press + Key to move from one option to the next.
Setup Menu 0000
Total Count: 0000
Setup Menu 0000
PB W991 VX.XX rX pXX
Head 1 Uses a Cartridge
Enter to use Bulk Ink
Head 2 Uses a Cartridge
Enter to use Bulk Ink
Head 3 Uses a Cartridge
Enter to use Bulk Ink
SV60970-OG Rev. A
Head 4 Uses a Cartridge
Enter to use Bulk Ink
Head 5 Uses a Cartridge
Enter to use Bulk Ink
Head 6 Uses a Cartridge
Enter to use Bulk Ink
3 - Meet the DA900
3-7
3
Meet the DA900 Printer
Notes
3-8 SV60970-OG Rev. A
4
Setting Up Your
Printer
About this Chapter ................................ 4-2
1. Choose a Location for the
Printer .............................................. 4-2
2. Unpack the Printer and
Check Contents............................... 4-2
3. Remove the Plastic ......................... 4-3
4. Remove the Foam ........................... 4-3
5. Attach the Side Guides ................... 4-4
6. Install the Ink Cartridges ................. 4-4
7. Install the Bulk Ink Cartridge .......... 4-6
8. Connect to Your Computer............. 4-8
9. Connect to Power ........................... 4-9
10. Turn on the Printer .......................... 4-9
11. Install the Print Driver ................... 4-10
4
Setting Up Your Printer
About this Chapter
1. Choose a Good
Location
2. Unpack the
Printer
Your printer is normally installed by your Pitney Bowes
Customer Service Representative. We've included these
instructions for your convenience in the event you need to
move your printer and reinstall it.
To install your printer and software, follow steps 1 through 10
in this chapter.
Choose a stable, safe surface for your printer.
As you remove the contents from the box, check all parts
against the list below.
Package Contents
• Printer
• Inkjet Cartridges (6)
• Parallel Printer Cable
• USB Printer Cable
• Side Guides
• Power Cord
• Allen Wrench
• Separator Tips
• Segment Rollers
• Installation Quality Report
• Operator Safety Tip Card
• Installation Quality Card
• USPS Template
• Printer Driver/Envelope Designer™ Plus Software CD
• Quick Setup Instructions
• Quick Reference Instructions
• Operating Guide
4-2
SV60970-OG Rev. A
3. Remove the
Plastic from the
Transport
Cover
DA900 AddressRight™ Printer
Plastic
4
4 - Setup
4. Remove the
Foam from the
Printhead Area
Foam Blocks
4-3SV60970-OG Rev. A
4
Setting Up Your Printer
5. Attach the Side
Guides to the
Printer
1. Position the side guide screw holes so they align with
the screw holes on the side guide block assembly. See
the picture below.
2. Insert the screws provided and tighten them so that the
side guides are firmly attached to the side guide block
assembly. You need a standard #2 Phillips head
screwdriver to do this.
6. Install the Ink
Cartridges
4-4
You can install up to six inkjet cartridges in your printer.
Cartridges are held in place by vertical brackets on the inkjet
cartridge holder.
NOTE: You do not have to install cartridges in all positions to
run the printer. The number you install depends on your
addressing requirements.
Install the cartridges as follows:
1. Remove the inkjet cartridge from its packaging. Avoid
touching the copper contacts and gold printhead.
2. Remove protective tape from the printhead.
3. Lift the transport cover over the output area.
4. Lift the blue retaining lever above the inkjet cartridge
holder.
SV60970-OG Rev. A
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