Pitney Bowes DA75S, DA70S Operating Guide
AddressRight™DA Series Printer
DA70S, DA75S
Operator Guide
US/International English Version
NOTICE
The use of this information by the recipient or others for purposes
other than the repair, adjustment or operation of Pitney Bowes
equipment may constitute an infringement of patent and/or other
intellectual property rights of Pitney Bowes or others. Pitney Bowes
assumes no responsibility for any such use of the information.
Except as provided in writing, duly signed by an officer of Pitney
Bowes, no license, either express or implied, under any Pitney
Bowes or any third party’s patent, copyright, or other intellectual
property rights is granted by providing this information.
SV61665 Rev. D
Fourth Edition, December, 2006.
©2006 Pitney Bowes Inc. All rights reserved.
This book may not be reproduced in whole or in part in any fashion
or stored in a retrieval system of any type or transmitted by any
means, electronically or mechanically, without the express written
permission of Pitney Bowes.
We have made every reasonable effort to assure the accuracy and
usefulness of this manual, however we can not assume responsibility
for errors or omissions or liability for the misuse or misapplication of
our products.
Envelope Designer and SmartMailer are registered trademarks
of Pitney Bowes, Inc. Microsoft and Windows are trademarks or
registered trademarks of Microsoft Corporation.
NOTE: DA70S/DA75S
The similarity of the DA70S and DA75S printers allows their features
and operation to be documented together. The principle difference
in these printers is that the DA75S is a color printer that uses both
a black and color ink cartridge. The DA70S only uses a black ink
cartridge.
The photos and illustrations in this document are of the DA75S
printer, but representative of each printer.
IMPORTANT: Model and feature availability varies by country.
Contact your machine supplier for more information. This guide
covers all models and features. Inclusion within this guide does not
guarantee availability of a particular model or feature within your
country.
Conforms to the Following:
FCC Rules
NOTE: This equipment has been tested and found to comply with
the limits for a Class A digital device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance
with the instruction manual, may cause interference to radio
communications. Operation of this equipment in a residential area is
likely to cause interference in which case the user will be required to
correct the interference at his own expense.
CAUTION: Changes or modifications to this equipment not
expressly approved by the party responsible for compliance could
void the user’s authority to operate the equipment.
Shielded USB cables must be used with this equipment to ensure
compliance with the limits. Use of unshielded USB cables is
prohibited.
WARNING! This is a Class A product. In a domestic environment
this product may cause radio interference in which case the user
may be required to take adequate measures.
EMC Directive 89/336/EEC
Low Voltage Directive 73/23/EEC
Tested for compliance by TUV Rheinland Product Safety
to meet regulatory requirements in USA, Canada, and Europe.
Also Conforms to:
Directive 2002/96/EC (OJ:L37/24/2003) on waste electrical and
electronic equipment (The WEEE Directive)
Directive 2002/95/EC of the European Parliament and of the Council
of 27 January 2003 on the restriction of the use of certain hazardous
substances in electrical and electronic equipment.
Table of Contents
Contact Information List
USA Contacts .......................................................................iii
Canada Contacts ..................................................................iii
Other Country Contacts .......................................................iv
Chapter 1 - Introduction
Welcome to the DA70S/DA75S Ink Jet Printer ..................1-2
Using This Guide ...............................................................1-2
System Requirements .......................................................1-2
Getting Help .......................................................................1-3
Online Help ................................................................ 1-3
Printer Options ...................................................................1-3
Important Safety Notes ......................................................1-4
Other Informational Cautions ..................................... 1-5
Important Safety Notes for the EU Only ..................... 1-6
Printer Parts and Locations ...............................................1-7
Chapter 2 - Printer Basics
Printer Features Overview .................................................2-2
Setting Up a Job ................................................................2-3
1. Setting the Separator Gap ................................... 2-3
2. Centering the Input Guide under the Material .....2-5
3. Setting the Feed Angle ........................................ 2-6
4. Setting the Feed Ramp ........................................ 2-8
5. Position the Side Guide ....................................... 2-9
6. Loading Material ................................................ 2-10
7. Adjusting the Media Thickness Knob .................2-11
8. Adjusting the Exit Rollers ................................... 2-12
9. Printing a Test Piece .......................................... 2-13
Printer Driver Software ....................................................2-13
Selecting Printer Properties ..................................... 2-13
Using the Control Panel ...................................................2-14
Using the Menus ..............................................................2-15
Using the Main Menu ............................................... 2-16
Using the Setup Menu ............................................. 2-17
iSV61665 Rev. D
Table of Contents
Chapter 3 - Printer Maintenance
Preventive Maintenance ....................................................3-2
Print Quality Problems .......................................................3-2
Cleaning the Exit Rollers ...................................................3-3
Cleaning the Sensor ..........................................................3-3
Cleaning the Printhead Shaft .............................................3-3
Cleaning the Floor Assembly and Top Cover ....................3-4
Purging the Printhead ........................................................3-4
Installing and Removing the Ink Jet Cartridges .................3-5
Installing the Ink Jet Cartridges (Color & Black) ........ 3-5
Removing the Ink Jet Cartridges ................................ 3-6
CMYK Printing Alignment (DA75S ONLY) .........................3-8
Chapter 4 - Troubleshooting
Problems and Solutions .....................................................4-2
Feed Problems ..................................................................4-2
Print Quality Problems .......................................................4-3
Interface Problems ............................................................4-4
Motor Problems .................................................................4-4
Barcode Problems .............................................................4-5
Other Problems .................................................................4-6
Appendix A - Specifications
Equipment Specifications ................................................. A-2
Material Specifications ...................................................... A-9
Appendix B - Glossary
Glossary ........................................................................... B-1
Index
Index ...................................................................................I-1
ii SV61665 Rev. D
Contact Information List
USA Contacts
Product Name - DA70S or DA75S
▪ For frequently asked questions, go to: www.pb.com and click on
Customer Support.
▪ To place requests for service or training, go to: www.pb.com and
click on My Account.
▪ To order supplies and accessories, call the Supply Line™ at:
1.800.243.7824 or go to: www.pb.com and click on Online
Store.
▪ To view and pay invoices online, go to: www.pb.com and click
on My Account.
▪ To view inventory, go to: www.pb.com and click on My Account.
▪ For direct questions, call: 1.800.522.0020. Customer Service
Representatives are available Monday through Friday, 8:00 AM
- 8:00 PM ET.
Canada Contacts
Product Name - DA70S or DA75S
▪ For frequently asked questions or to order supplies, go to:
www.pitneybowes.ca
▪ For direct questions, call: 1.800.672.6937. Customer Service
Representatives are available Monday through Friday, 8:30 AM
- 4:00 PM ET.
iiiSV61665 Rev. D
Contact Information List
Other Country Contacts
Contact information is given in a separate publication supplied with
the product.
iv SV61665 Rev. D
1 • Introduction
The DA70S/DA75S printer is a versatile, easy-to-use desktop
printer designed for addressing applications. This chapter
explains what's in this guide, and tells you how to order
supplies and where to get more information about using your
printer.
Welcome to the DA70S/DA75S Ink Jet Printer ...................1-2
Using This Guide ................................................................1-2
System Requirements ........................................................1-3
Getting Help........................................................................1-3
Online Help ..................................................................1-3
Printer Options....................................................................1-4
Ordering Supplies ...............................................................1-4
Important Safety Notes .......................................................1-5
Printer Parts and Locations ................................................1-6
1-1SV61665 Rev. D
1 • Introduction
Welcome to the DA70S/DA75S Ink Jet Printer
The DA70S/DA75S ink jet printer is a desktop printer used to print
addresses, graphics and other information, in color (DA75S only),
on a wide range of material of various sizes, construction and
composition. You can define the font, placement, print quality and
barcode characteristics for your addresses.
Using This Guide
Refer to this guide for information about printer setup, operation and
troubleshooting. It is divided into the following chapters:
Chapter 1, Introduction - Contains an overview of the Operator
Guide, Help resources, safety information, as well as printer parts
and locations.
Chapter 2, Printer Basics - Explains how to set up your printer to
run a job.
Chapter 3, Printer Maintenance - Describes how to keep the printer
clean and functioning properly.
Chapter 4, Troubleshooting - Contains a list of possible problems
and their solutions.
Appendix A, Specifications - Provides hardware and material
specifications. Your printer will run at its best when your material
conforms to our specifications.
Appendix B, Glossary - Explains the meanings of common terms
used with address printing equipment.
System Requirements
In order to operate the printer with your computer, your system must
meet the following requirements:
CPU: Pentium III 500MHz. or greater, 500MB RAM or more
preferred
Operating System: Windows 2000/2003 Server/XP
USB Cable or Ethernet Cable: A USB cable is supplied with your
printer. If you choose to use another cable, make sure it isn't any
longer than 16 feet (5m).
1-2 SV61665 Rev. D
Introduction • 1
Getting Help
As you use your printer, there may be times when you need help
to solve a specific application problem, or you may want additional
information about printer operation.
Refer to the Contact Information List at the front of this guide for
more information or in the separate contact sheet supplied with your
machine.
Online Help
The Print Driver for your printer has a built-in help system. To get to
the driver, click on Properties from Windows print dialog box. Rightclick on items in question for the "What's This" Help button.
If you're using programs such as Envelope Designer™ or
SmartMailer™, press the F1 key while you're using the program
to display information about the open screen. Select the Help
menu to display a list of topics or search for a term. Refer to the
documentation supplied with these programs for more information.
NOTE: The availability of software varies by country. Refer to your
machine supplier for details of software available to you.
Printer Options
There are several options available for your addressing printer, such
as ink drying equipment which may reduce smudging on glossy
stock, stackers, and envelope designing software.
NOTE: The availability of software and product varies by country.
Refer to your machine supplier for availability details in your
country.
1-3SV61665 Rev. D
1 • Introduction
Important Safety Notes
Follow the normal safety precautions for all office equipment:
• It is recommended that you use only Pitney Bowes approved
supplies, in particular aerosol dusters. Improper storage and
use of aerosol dusters or flammable aerosol dusters, can cause
an explosive-like condition that could result in a personal injury
and/or property damage. Never use aerosol dusters labeled
flammable and always read instructions and safety precautions
on the duster container label.
• To obtain supplies, please contact our Supply Line™ to place
orders. Material Safety Data Sheets can be obtained on the web
or from our Supply Line™. Refer to the Contact Information List
for more information.
• Use the power cord supplied with the machine and plug it into
a properly grounded wall outlet located near the machine and
easily accessible. Failure to properly ground the machine can
result in severe personal injury and/or fire.
• Avoid touching moving parts or materials while the machine is in
use. Keep hands, loose clothing, jewelry and long hair away from
all moving parts.
• Do not remove covers or defeat safety interlock switches. Covers
enclose hazardous parts that should only be accessed by
properly trained service personnel. Immediately report to service
any damaged or non-functioning components that renders the
unit unsafe.
• Place the unit in an accessible location to allow for proper
venting of the equipment and to facilitate servicing.
• The power cord wall plug is the primary means of disconnecting
the machine from the AC supply.
• Do not use an adapter plug on the line cord or wall outlet.
• Do not remove the ground pin from the line cord.
• Avoid using wall outlets that are controlled by wall switches, or
shared with other equipment.
• Do not route the power cord over sharp edges or trap between
furniture.
1-4 SV61665 Rev. D
Introduction • 1
• Ensure there is no strain on the power cord and that it does not
become jammed between the equipment, walls or furniture.
• Be certain the area in front of the wall receptacle into which the
machine is plugged is free from obstruction.
• Before clearing a jam, be sure machine mechanisms come to a
stop.
• When removing jammed material, avoid using too much force to
protect against minor personal injury and damaging equipment.
• To prevent overheating, do not cover the vent openings.
• Operation of this equipment without periodic maintenance will
inhibit optimum operating performance and could cause the
equipment to malfunction. Contact your machine supplier for
required service schedule.
• Read all instructions before attempting to operate the equipment.
• Use this equipment only for its intended purpose.
Other Informational Cautions
NOTES:
• In case of an ink spill, leaking ink, or excessive ink
accumulation, immediately disconnect the power cord plug
from the wall outlet and call your machine supplier for a
cleaning.
• Always follow the specific occupational safety and health
standards for your workplace.
• Avoid using wall outlets that are controlled by wall switches,
or shared with other equipment. If a wall outlet controlled by
a wall switch is used, mail could be interrupted if the printer is
plugged in when the wall switch is used to turn power off.
1-5SV61665 Rev. D
1 • Introduction
Important Safety Notes for the EU Only
In some countries the equipment is supplied with a moulded mains
lead and plug. In other countries, or if the supplied lead is not used,
the following information applies:
1. An approved mains lead for the country concerned must be
used.
2. As the colours of the wires in the mains lead of this equipment
may not correspond with the coloured markings identifying the
terminals in your plug, proceed as follows:
- The wire which is coloured green and yellow must be
connected to the terminal in the plug which is marked with
the letter “E” or by the earth symbol (
or green and yellow.
- The wire which is coloured blue must be connected to the
terminal which is marked with the letter “N” or coloured
black.
- The wire which is coloured brown must be connected to the
terminal which is marked with the letter “L” or coloured red.
3. The wires in the supplied mains lead are coloured in accordance
with the following code:
Green and Yellow - Earth
Blue - Neutral
Brown - Live
) or coloured green
WARNING! THIS EQUIPMENT MUST BE
EARTHED. The socket outlet should be near to the
equipment and should be easily accessible.
1-6 SV61665 Rev. D
Introduction • 1
Printer Parts and Locations
The figure below calls out key machine components, each of which
is briefly described in the text that follows. Refer to the figure below
for component location.
2
1
3
6
4
5
7
8
11
10
9
H-Block Separators - Adjust to the thickness of your
1
material. The gap between the H-Block separator fingers
and the feed rollers should be just enough to allow a single
piece to feed through the printer.
1-7SV61665 Rev. D
1 • Introduction
Feed Ramp and Lock Knob - The feed ramp adds a gentle
2
slope to the stack to help feeding. Lower the ramp until the
top of the bottom piece in the stack reaches the middle of
the ramp. Secure the ramp with the lock knob.
Input Guide - Supports the material stack.
3
Input Guide Slide and Lock Knob - Move the slide up and
4
down to adjust the feed angle to accommodate the weight
of the material you're running. Move the slide forward and
back to adjust its side-to-side position of the input guide so
it's centered under the stack Secure the slide with the lock
knob.
Media Thickness Knob - The media thickness knob sets
5
the distance between the printhead and the material.
Control Panel - Use the control panel buttons to access
6
printer menus, define print options, run the print job, position
the print carriage and turn the printer on and off line.
Interface Panel (Not Shown) - Located on the lower part of
7
the rear cover, the panel has the ON/OFF switch, USB and
Ethernet cable connectors and power cord receptacle. See
figure on page 1-9.
Side Guide - Helps confine the stack. Adjust to the width of
8
your material plus 1/16" (2mm) clearance.
Output Stacker Tray - Printed material is deposited in the
9
stacker (catch) tray. The tray holds about 5" (130mm) of
material.
Printer Area Door Assembly (Not Shown) - Open to gain
10
access to the printer cartridges and exit rollers. See figure
on page 1-9.
Exit Rollers (Not Shown) - Guides the printed material as it
11
exits the printer. Adjust so that each roller overlaps the edge
of the material by 1/4" (6mm). See figure on page 1-9.
1-8 SV61665 Rev. D
Introduction • 1
Ethernet Connector
USB Connector
Power Receptacle
Printer Interface Panel
Printer Area Door
ON/OFF Switch
Exit Rollers
Exit Rollers and Printer Area Door (Open)
1-9SV61665 Rev. D
1 • Introduction
This page is intentionally blank.
1-10 SV61665 Rev. D
2 • Printer Basics
In this chapter you'll learn about key printer features and how
to adjust it to meet the requirements of your print jobs.
Printer Features Overview ..................................................2-2
Setting Up a Job .................................................................2-3
1. Setting the Separator Gap .....................................2-3
2. Centering the Input Guide under the Material .......2-5
3. Setting the Feed Angle ..........................................2-6
4. Setting the Feed Ramp ..........................................2-8
5. Position the Side Guide .........................................2-9
6. Loading Material ..................................................2-10
7. Adjusting the Media Thickness Knob ..................2-11
8. Adjusting the Exit Rollers .....................................2-12
9. Printing a Test Piece ............................................2-13
Printer Driver Software .....................................................2-13
Selecting Printer Properties .......................................2-13
Using the Control Panel....................................................2-14
Using the Menus...............................................................2-15
Using the Main Menu .................................................2-16
Using the Setup Menu ...............................................2-17
2-1SV61665 Rev. D
2 • Printer Basics
Printer Features Overview
This section provides a brief overview of the printer features. Refer to
Appendix A, Specifications, for detailed specifications for the printer,
including specific requirements for using each type of material.
Speed (pieces per hour)
Printer speed refers to the number of pieces of mail that can be
processed in an hour. The printer can process up to 14,000 #10
or DL envelopes per hour, depending on the address content and
configuration. Printer speed depends on the number of characters
per line, the number of lines, character size, font, interface, barcode,
material size and graphics.
Print Qualities
Draft, Letter, Executive with optional Light Mode
Internal Fonts
13 (14 including Code 3 of 9 Barcode).
Font Size
Font size refers to the size of each typeface. The printer uses from 4
to 144 point size for internal or downloaded fonts.
Media Size
The printer can print on the following range of material sizes.
Width Height Thickness
Minimum 3.5" (89 mm) 3.5" (89 mm) .003" (.08 mm)
Maximum 15.5" (394 mm) 15" (381 mm) .25" (6.35 mm)
Approved Media Types
The printer can be used with envelopes, booklets, catalog envelopes,
postcards, self mailers, and paper. All envelopes must be without
windows. Any folded material needs to be tabbed.
2-2 SV61665 Rev. D
Printer Basics • 2
Setting Up a Job
Setting up a print job means adjusting the printer to accommodate
the width, height, thickness and weight of your material.
There are two things that determine how reliably your printer feeds:
the setup adjustments and the quality of your material. A good setup
minimizes misfeeds and jams. And your printer will perform at its best
when you run material that falls within our published specifications.
Please see Appendix A, Specifications for complete material
specifications.
1. Setting the Separator Gap
Whenever you switch from one material type to another, you
need to set the gap between the separators and the feed roller
before printing begins.
NOTE: There are three positions of the "H" Blocks.
• Lever fully down - adjusted to media thickness (ready to
operate).
• Lever midpoint - not adjusted to any media (free floating on
media, not set up to operate).
• Lever fully up - locked in the up position, not adjusted to any
media thickness.
H-Blocks
2-3SV61665 Rev. D
2 • Printer Basics
Setting the Proper Feed Gap
A. Loosen the lock knobs to unlock all three H-Blocks.
B. Lift the H-Blocks to their highest position and lock in place.
C. Place a sample piece of material between the separator
fingers (the lower section of the H-Blocks) and the feed
roller.
D. Lower only the H-Blocks that come in direct contact with the
material and let them touch the material.
E. Lock each separator in place. When lowering the H-Blocks,
check that the material is between the separator tabs and
the feed roller.
Setup Example Using #10 or DL Envelopes:
A. When you set the feed gap for a #10 or DL envelope, note
that the width of the envelope will fall completely under the
inside and middle H-Blocks, but only half way under the
outer H-Block. Follow steps B through D to fix this.
B. Remove the side guide.
C. Place a second envelope next to the first, under the outer
H-Block. Place the second envelope flap down with the short
edge under the outer H-Block.
D. Lock the separator in place.
NOTE: If the separator gap is not set properly, the printer will
misfeed.
• If the gap is too big, the printer will feed doubles (two or
more pieces at the same time).
• If the gap is too small, material will jam at the feed roller
entrance.
2-4 SV61665 Rev. D
Printer Basics • 2
2. Centering the Input Guide under the Material
This adjustment helps eliminate skewing.
A. Place a sample piece of material in the feed area, up against
the support plate.
B. Unlock the knob on the input guide slide by turning
counterclockwise.
C. Slide the input guide forward or back as required to center it
under the sample piece of mail.
D. Turn the lock knob clockwise to secure the input guide.
Knob
Slide input guide forward or
back to center under mail.
2-5SV61665 Rev. D
2 • Printer Basics
3. Setting the Feed Angle
The height of the input guide depends on the type of material
you're running:
• Heavy material—adjust to a low angle
• Standard material—adjust to the center (45 degree angle)
• Light material—adjust to a high angle
To make the adjustment:
A. Unlock the knob on the input guide slide by turning
counterclockwise.
B. Move the input guide up or down as required by sliding the
retaining knob.
Scale
Knob
C. Turn the lock knob clockwise to secure the input guide.
NOTE: Center line of the knob aligns with relative number of
the scale. Refer to the scale on following page.
2-6 SV61665 Rev. D
Loading...