Pitney Bowes DA55S, DA50S Operating Guide
AddressRight™DA Series Printer
DA50S, DA55S
Operator Guide
US/International English Version
NOTICE
The use of this information by the recipient or others for purposes
other than the repair, adjustment or operation of Pitney Bowes
equipment may constitute an infringement of patent and/or other
intellectual property rights of Pitney Bowes or others. Pitney Bowes
assumes no responsibility for any such use of the information.
Except as provided in writing, duly signed by an officer of Pitney
Bowes, no license, either express or implied, under any Pitney
Bowes or any third party’s patent, copyright, or other intellectual
property rights is granted by providing this information.
SV61663 Rev. D
Fourth Edition, December, 2006.
©2006 Pitney Bowes Inc. All rights reserved.
This book may not be reproduced in whole or in part in any fashion
or stored in a retrieval system of any type or transmitted by any
means, electronically or mechanically, without the express written
permission of Pitney Bowes.
We have made every reasonable effort to assure the accuracy and
usefulness of this manual, however we can not assume responsibility
for errors or omissions or liability for the misuse or misapplication of
our products.
Envelope Designer and SmartMailer are registered trademarks
of Pitney Bowes, Inc. Microsoft and Windows are trademarks or
registered trademarks of Microsoft Corporation.
NOTE: DA50S/DA55S
The similarity of the DA50S and DA55S printers allows their features
and operation to be documented together. The principle difference
in these printers is that the DA55S is a color printer that uses both
a black and color ink cartridge. The DA50S only uses a black ink
cartridge.
The photos and illustrations in this document are of the DA55S
printer, but representative of each printer.
IMPORTANT: Model and feature availability varies by country.
Contact your machine supplier for more information. This guide
covers all models and features. Inclusion within this guide does not
guarantee availability of a particular model or feature within your
country.
Conforms to the Following:
FCC Rules
NOTE: This equipment has been tested and found to comply with
the limits for a Class A digital device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance
with the instruction manual, may cause interference to radio
communications. Operation of this equipment in a residential area is
likely to cause interference in which case the user will be required to
correct the interference at his own expense.
CAUTION: Changes or modifications to this equipment not
expressly approved by the party responsible for compliance could
void the user’s authority to operate the equipment.
Shielded USB cables must be used with this equipment to ensure
compliance with the limits. Use of unshielded USB cables is
prohibited.
WARNING! This is a Class A product. In a domestic environment
this product may cause radio interference in which case the user
may be required to take adequate measures.
EMC Directive 89/336/EEC
Low Voltage Directive 73/23/EEC
Tested for compliance by TUV Rheinland Product Safety to meet
regulatory requirements in USA, Canada, and Europe.
Also Conforms to:
Directive 2002/96/EC (OJ:L37/24/2003) on waste electrical and
electronic equipment (The WEEE Directive)
Directive 2002/95/EC of the European Parliament and of the Council
of 27 January 2003 on the restriction of the use of certain hazardous
substances in electrical and electronic equipment.
Table of Contents
Contact Information List
USA Contacts .......................................................................iii
Canada Contacts ..................................................................iii
Other Country Contacts ....................................................... iv
Chapter 1 - Introduction
Welcome to the DA50S/DA55S Ink Jet Printer ..................1-2
Using This Guide ...............................................................1-2
System Requirements .......................................................1-2
Getting Help .......................................................................1-3
Online Help ................................................................ 1-3
Printer Options ...................................................................1-3
Important Safety Notes ......................................................1-4
Other Informational Cautions .....................................1-5
Important Safety Notes for the EU Only ..................... 1-6
Printer Parts and Locations ...............................................1-7
Chapter 2 - Printer Basics
Printer Features Overview .................................................2-2
Setting Up a Job ................................................................2-3
1. Setting the Separator Gap ................................... 2-3
2. Centering the Input Guide under the Material .....2-5
3. Setting the Feed Angle ........................................ 2-5
4. Positioning the Side Guide .................................. 2-6
5. Loading Material .................................................. 2-7
6. Adjusting the Position of the Feed Ramp ............ 2-8
7. Adjusting the Media Thickness Lever .................. 2-9
8. Adjusting the Upper Exit Rollers ........................ 2-10
9. Printing a Test Piece ...........................................2-11
Printer Driver Software ....................................................2-11
Selecting Printer Properties ......................................2-11
Using the Control Panel ...................................................2-12
Using the Menus ..............................................................2-13
Using the Main Menu ............................................... 2-14
Using the Setup Menu ............................................. 2-15
iSV61663 Rev. D
Table of Contents
Chapter 3 - Printer Maintenance
Preventive Maintenance ....................................................3-2
Print Quality Problems .......................................................3-2
Cleaning the Exit Rollers ...................................................3-3
Cleaning the Sensor ..........................................................3-3
Cleaning the Floor Assembly and Top Cover ....................3-3
Purging the Printhead ........................................................3-3
Installing and Removing the Ink Jet Cartridges .................3-4
Installing the Ink Jet Cartridges (Color & Black) ........ 3-4
Removing the Ink Jet Cartridges ................................ 3-6
CMYK Printing Alignment (DA55S ONLY) .........................3-7
Chapter 4 - Troubleshooting
Problems and Solutions .....................................................4-2
Feed Problems ..................................................................4-2
Print Quality Problems .......................................................4-3
Interface Problems ............................................................4-4
Motor Problems .................................................................4-4
Barcode Problems .............................................................4-4
Other Problems .................................................................4-5
Appendix A - Specifications
Equipment Specifications ................................................. A-2
Material Specifications ......................................................A-8
Appendix B - Glossary
Glossary ........................................................................... B-1
Index
Index ...................................................................................I-1
ii SV61663 Rev. D
Contact Information List
USA Contacts
Product Name - DA50S or DA55S
• For frequently asked questions, go to: www.pb.com and click on
Customer Support.
• To place requests for service or training, go to: www.pb.com and
click on My Account.
• To order supplies and accessories, call the Supply Line™ at:
1.800.243.7824 or go to: www.pb.com and click on Online
Store.
• To view and pay invoices online, go to: www.pb.com and click
on My Account.
• To view inventory, go to: www.pb.com and click on My Account.
• For direct questions, call: 1.800.522.0020. Customer Service
Representatives are available Monday through Friday, 8:00 AM
- 8:00 PM ET.
Canada Contacts
Product Name - DA50S or DA55S
• For frequently asked questions or to order supplies, go to:
www.pitneybowes.ca
• For direct questions, call: 1.800.672.6937. Customer Service
Representatives are available Monday through Friday, 8:30 AM
- 4:00 PM ET.
iiiSV61663 Rev. D
Contact Information List
Other Country Contacts
Contact information is given in a separate publication supplied with
the product.
iv SV61663 Rev. D
1 • Introduction
The DA50S/DA55S is a versatile, easy-to-use desktop printer
designed for addressing applications. This chapter explains
what's in this guide, and tells you how to order supplies and
where to get more information about using your printer.
Welcome to the DA50S/DA55S Ink Jet Printer ...................1-2
Using This Guide ................................................................1-2
System Requirements ........................................................1-2
Getting Help........................................................................1-3
Online Help ..................................................................1-3
Printer Options....................................................................1-3
Important Safety Notes .......................................................1-4
Other Informational Cautions .......................................1-5
Important Safety Notes for the EU Only .......................1-6
Printer Parts and Locations ................................................1-7
1-1SV61663 Rev. D
1 • Introduction
Welcome to the DA50S/DA55S Ink Jet Printer
The DA50S/DA55S ink jet printer is a desktop printer used to
print addresses, graphics and other information, in color (DA55S),
on a wide range of material of various sizes, construction and
composition. You can define the font, placement, print quality and bar
code characteristics for your addresses.
Using This Guide
Refer to this guide for information about printer setup, operation and
troubleshooting. It is divided into the following chapters:
Chapter 1, Introduction - Contains an overview of the Operator
Guide, Help resources, safety information, as well as printer parts
and locations.
Chapter 2, Printer Basics - Explains how to set up your printer to
run a job.
Chapter 3, Printer Maintenance - Describes how to keep the printer
clean and functioning properly.
Chapter 4, Troubleshooting - Contains a list of possible problems
and their solutions.
Appendix A, Specifications - Provides hardware and material
specifications. Your printer will run at its best when your material
conforms to our specifications.
Appendix B, Glossary - Explains the meanings of common terms
used with address printing equipment.
System Requirements
In order to operate the printer with your computer, your system must
meet the following requirements:
CPU: Pentium III 500MHz. or greater, 500MB RAM or more
preferred.
Operating System: Windows 2000/2003 Server/XP
USB Cable or Ethernet Cable: A USB cable is supplied with your
printer. If you choose to use another cable, make sure it isn't any
longer than 16 feet (5m).
1-2 SV61663 Rev. D
Introduction • 1
Getting Help
As you use your printer, there may be times when you need help
to solve a specific application problem, or you may want additional
information about printer operation.
Refer to the Contact Information List at the front of this guide for
more information or in the separate contact sheet supplied with your
machine.
Online Help
The Print Driver for your printer has a built-in help system. To get to
the driver, click on Properties from Windows print dialog box. Rightclick on items in question for the "What's This" Help button.
If you're using programs such as Envelope Designer™ or
SmartMailer™, press the F1 key while you're using the program
to display information about the open screen. Select the Help
menu to display a list of topics or search for a term. Refer to the
documentation supplied with these programs for more information.
NOTE: The availability of software varies by country. Refer to your
machine supplier for details of software available to you.
Printer Options
There are several options available for your addressing printer, such
as ink drying equipment which may reduce smudging on glossy
stock, stackers, and envelope designing software.
NOTE: The availability of software and product varies by country.
Refer to your machine supplier for availability details in your
country.
1-3SV61663 Rev. D
1 • Introduction
Important Safety Notes
Follow the normal safety precautions for all office equipment:
• It is recommended that you use only Pitney Bowes approved
supplies, in particular aerosol dusters. Improper storage and
use of aerosol dusters or flammable aerosol dusters, can cause
an explosive-like condition that could result in a personal injury
and/or property damage. Never use aerosol dusters labeled
flammable and always read instructions and safety precautions
on the duster container label.
• To obtain supplies, please contact our Supply Line™ to place
orders. Material Safety Data Sheets can be obtained on the web
or from our Supply Line™. Refer to the Contact Information List
for more information.
• Use the power cord supplied with the machine and plug it into
a properly grounded wall outlet located near the machine and
easily accessible. Failure to properly ground the machine can
result in severe personal injury and/or fire.
• Avoid touching moving parts or materials while the machine is in
use. Keep hands, loose clothing, jewelry and long hair away from
all moving parts.
• Do not remove covers or defeat safety interlock switches. Covers
enclose hazardous parts that should only be accessed by
properly trained service personnel. Immediately report to service
any damaged or non-functioning components that renders the
unit unsafe.
• Place the unit in an accessible location to allow for proper
venting of the equipment and to facilitate servicing.
• The power cord wall plug is the primary means of disconnecting
the machine from the AC supply.
• Do not use an adapter plug on the line cord or wall outlet.
• Do not remove the ground pin from the line cord.
• Do not route the power cord over sharp edges or trap between
furniture.
• Ensure there is no strain on the power cord and that it does not
become jammed between the equipment, walls or furniture.
1-4 SV61663 Rev. D
Introduction • 1
• Be certain the area in front of the wall receptacle into which the
machine is plugged is free from obstruction.
• Before clearing a jam, be sure machine mechanisms come to a
stop.
• When removing jammed material, avoid using too much force to
protect against minor personal injury and damaging equipment.
• To prevent overheating, do not cover the vent openings.
• Operation of this equipment without periodic maintenance will
inhibit optimum operating performance and could cause the
equipment to malfunction. Contact your machine supplier for
required service schedule.
• Read all instructions before attempting to operate the equipment.
• Use this equipment only for its intended purpose.
Other Informational Cautions
NOTES:
• In case of an ink spill, leaking ink, or excessive ink
accumulation, immediately disconnect the power cord plug
from the wall outlet and call your machine supplier for a
cleaning.
• Always follow the specific occupational safety and health
standards for your workplace.
• Avoid using wall outlets that are controlled by wall switches,
or shared with other equipment. If a wall outlet controlled by
a wall switch is used, mail could be interrupted if the printer is
plugged in when the wall switch is used to turn power off.
1-5SV61663 Rev. D
1 • Introduction
Important Safety Notes for the EU Only
In some countries the equipment is supplied with a moulded mains
lead and plug. In other countries, or if the supplied lead is not used,
the following information applies:
1. An approved mains lead for the country concerned must be
used.
2. As the colours of the wires in the mains lead of this equipment
may not correspond with the coloured markings identifying the
terminals in your plug, proceed as follows:
- The wire which is coloured green and yellow must be
connected to the terminal in the plug which is marked with
the letter “E” or by the earth symbol (
or green and yellow.
- The wire which is coloured blue must be connected to the
terminal which is marked with the letter “N” or coloured
black.
- The wire which is coloured brown must be connected to the
terminal which is marked with the letter “L” or coloured red.
3. The wires in the supplied mains lead are coloured in accordance
with the following code:
Green and Yellow - Earth
Blue - Neutral
Brown - Live
) or coloured green
WARNING! THIS EQUIPMENT MUST BE
EARTHED. The socket outlet should be near to the
equipment and should be easily accessible.
1-6 SV61663 Rev. D
Introduction • 1
Printer Parts and Locations
The figure below calls out key machine components, each of which
is briefly described in the text that follows. Refer to the figure below
for component location.
1
2
3
4
5
6
7
8
H-Block Separators - Adjust to the thickness of your material.
1
15
14
13
10
9
The gap between the H-Block separator fingers and the feed
rollers should be just enough to allow a single piece to feed
through the printer.
Input Area - Where you stack material for printing. You'll make
2
most setup adjustments in this general area.
Interface Panel (Not Shown) - Located on the lower part of
3
the rear cover, the panel has the power cord receptacle. See
figure on page 1-9.
Feed Ramp and Lock Knob - The feed ramp adds a gentle
4
slope to the stack to help feeding. Lower the feed ramp until
the top of the bottom piece in the stack reaches the middle of
the feed ram. Secure the feed ramp with the lock knob.
12
11
1-7SV61663 Rev. D
1 • Introduction
Input Guide - Supports the material stack. Adjust the feed
5
angle to accommodate the weight of the material you're
running. Adjust its side-to-side position so it's centered under
the stack.
6
ON/OFF Switch - Powers the printer on and off.
Input Guide Slide Block - Slides the input guide side to side.
7
Lock in position with the lock lever (Item 8).
Input Guide Slide Lock Lever (Not Shown) - Locks the input
8
guide slide in position.
USB and Ethernet Cable Connectors (Not Shown) - Used
9
to connect the printer to a PC. See figure on page 1-9.
Side Guide - Helps confine the stack. Adjust to the width of
10
your material plus 1/16" (2mm) clearance.
Control Panel - Use the control panel buttons to access
11
printer menus, define print options, run the print job, position
the print carriage and turn the printer on and off line. If you
have the print driver loaded on your computer, you can easily
perform these functions from within your application.
Output Stacker Tray (Not Shown) - Printed material is
12
deposited in the stacker (catch) tray. The tray holds about 5"
(130mm) of material.
Transport Door (Not Shown) - Open to gain access to the
13
print cartridge and exit rollers. See figure on page 1-9.
Exit Rollers (Not Shown) - Guides the printed material as it
14
exits the printer. Adjust so that each roller overlaps the edge of
the material by 1/4" (6mm). See figure on page 1-9.
Output Area - Where printed material is ejected from the
15
printer.
1-8 SV61663 Rev. D
Power Receptacle
Printer Interface Panel
Introduction • 1
USB
Cable
connects
here
USB/Ethernet Connectors
Exit Rollers
Transport Door (Open) and Exit Rollers
Ethernet
Cable
connects
here
1-9SV61663 Rev. D
1 • Introduction
This page is intentionally blank.
1-10 SV61663 Rev. D
2 • Printer Basics
In this chapter you'll learn about key printer features and how
to adjust it to meet the requirements of your print jobs.
Printer Features Overview ..................................................2-2
Setting Up a Job .................................................................2-3
1. Setting the Separator Gap .....................................2-3
2. Centering the Input Guide under the Material .......2-5
3. Setting the Feed Angle ..........................................2-5
4. Positioning the Side Guide ....................................2-6
5. Loading Material ....................................................2-7
6. Adjusting the Position of the Feed Ramp ..............2-8
7. Adjusting the Media Thickness Lever ....................2-9
8. Adjusting the Upper Exit Rollers ..........................2-10
9. Printing a Test Piece ............................................2-11
Printer Driver Software .....................................................2-11
Selecting Printer Properties .......................................2-11
Using the Control Panel....................................................2-12
Using the Menus...............................................................2-13
Using the Main Menu .................................................2-14
Using the Setup Menu ...............................................2-15
2-1SV61663 Rev. D
2 • Printer Basics
Printer Features Overview
This section provides a brief overview of the printer features. Refer to
Appendix A, Specifications, for detailed specifications for the printer,
including specific requirements for using each type of material.
Speed (pieces per hour)
Printer speed refers to the number of pieces of mail that can be
processed in an hour. The printer can process up to 10,000 #10
or DL envelopes per hour, depending on the address content and
configuration. Printer speed depends on the number of characters
per line, the number of lines, character size, font, interface, barcode,
material size and graphics.
Print Qualities
Draft, Letter, Executive with optional Light Mode.
Internal Fonts
13 (14 including Code 3 of 9 Barcode).
Font Size
Font size refers to the size of each typeface. The printer uses from 4
to 144 point size for internal or downloaded fonts.
Media Size
The printer can print on the following range of material sizes.
Width Height Thickness
Minimum 4.5" (114 mm) 3.5" (89 mm) .003" (.08 mm)
Maximum 12.75" (324 mm) 13.5" (343 mm) .125" (3.175 mm)
Approved Media Types
The printer can be used with envelopes, booklets, catalog envelopes,
postcards, self mailers, and paper. All envelopes must be without
windows, empty and unsealed. Any folded material needs to be
tabbed.
2-2 SV61663 Rev. D
Printer Basics • 2
Setting Up a Job
Setting up a print job means adjusting the printer to accommodate
the width, height, thickness and weight of your material.
There are two things that determine how reliably your printer feeds:
the setup adjustments and the quality of your material. A good setup
minimizes misfeeds and jams. And your printer will perform at its best
when you run material that falls within our published specifications.
Please see Appendix A, Specifications for complete material
specifications.
1. Setting the Separator Gap
Switching from one material type to another requires setting the
gap between the separators and the feed roller before printing
begins. To find the correct spacing, refer to the figure on the next
page and follow the instructions below:
A. Loosen the lock knobs to unlock all three H-Blocks.
B. Lift all three H-Blocks to their highest position and lock in
place.
C. Place a sample piece of material into the input area. Align
the sample with the left wall of the input area, then place it
between the separator fingers (the lower section of the HBlocks) and the feed roller.
D. Lower only the H-Blocks that come in direct contact with
the sample material. Make sure the material is between the
separator fingers and the feed rollers, and that the separator
fingers do not directly contact the feed rollers.
E. Lock each separator in place.
NOTE: If the separator gap is not set properly, the printer
will misfeed or jam. If the gap is too big, the printer will feed
doubles (two or more pieces at the same time). If the gap is
too small, material will jam at the feed roller entrance. If you're
running post cards and have feeding problems, set a smaller
gap between the H-Block separators and feed rollers, or use
thinner media.
2-3SV61663 Rev. D
2 • Printer Basics
Setup Example Using #10 or DL Envelopes
Perform preceding steps A-E for setting the feed gap using #10
or DL envelopes. Notice that only two of the H-Block Assemblies
completely rest on the envelope. The third H-Block has one
separator finger on the envelope and one on the feed roller.
A. Take Side Guide off and remove out of the way.
B. Fit a second envelope between the other half of the H-Block
Assembly and the Feed Roller.
C. Loosen the H Block
Knob to let the HBlock Assembly
fall freely onto the
envelope. Verify
envelopes are
between all the
Separator Fingers
and the Feed Rollers.
D. Lock in Place by
tightening the H Block
Separator
Finger
Feed Roller
Knob.
E. Remove the second envelope from under the third H-Block
Assembly.
F. Replace the Side Guide and proceed to the instructions in
sections:
• 2. Centering the Input Guide under the Material
• 3. Setting the Feed Angle
• 4. Positioning the Side Guide
G. The Input Bin can now be filled with # 10 envelopes for
printing. The stack of envelopes should be “shingled” or
layered with the piece on top partially covering the piece
below it like shingles on a roof. Load into the input bin
with flap away from the feed roller and facing downward.
Start with just a few envelopes to start the stack and get
the angled contour of the bin area, then add several more
pieces, Then add the remainder of the stack.
H-Block Lock Knob
2-4 SV61663 Rev. D
Printer Basics • 2
2. Centering the Input Guide under the Material
A. Place a sample piece of material in the feed area, up against
the support plate.
B. Push down on the input guide lock lever to free the input
guide slide.
C. Center the input guide under your sample piece of material.
D. Pull up on the lock lever to secure the input guide in position.
3. Setting the Feed Angle
The feed angle of the input guide depends on the type of
material you're running:
• Heavy material: adjust to a low angle.
• Standard material: adjust to the center (45 degree Angle).
• Light material: adjust to a high angle.
To make the adjustment:
A. Loosen the lock knob on the input guide slide.
B. Move the input guide up or down as required.
C. Tighten the lock knob to secure the input guide.
Input Guide
Lock Knob
2-5SV61663 Rev. D
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