Phonak Roger User Manual

RogerTM Earpiece

User Guide

Contents

1 Welcome 4
2 System description 5

2.1 Roger for Studio system 5
3 Getting to know your Roger Earpiece 6

3.1 In the box 6

3.2 Device descriptions 7

3.3 Battery technology 8

3.4 Battery type 8

3.5 Meaning of beeps 9
4 Getting started 10

4.1 How to insert/exchange battery 10

4.2 Switching on and o 11

4.3 Connecting Roger Earpiece to 12
your transmitter
5 Using Roger Earpiece 13

5.1 How to insert/remove Roger Earpiece 13

5.2 How to adjust volume of a single 14
Roger Earpiece

5.3 How to adjust volume of all Roger 14
Earpiece in range

5.4 How to clean the Roger Earpiece 15

5.5 How to exchange Wax guard 16

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6 Special functions 17

6.1 Incoming audio signal detection 17

6.2 Mute 17

6.3 Out of range 17

6.4 Sleep mode 18

6.5 Battery end of life 18

6.6 Adding additional versatile microphone 18
7 Troubleshooting 19
8 Performance 22
9 Standards applied 23
10 Important information 24

10.1 Hazard warnings 24

10.2 Product safety information 25

10.3 Other important information 26
11 Service and warranty 30

11.1 Local warranty 30

11.2 International warranty 30

11.3 Warranty limitation 30
12 Explanation of symbols 32
13 Homologation references 33

1 Welcome 2 System description

2.17 Roger base station

2.18 Rear

2.19 Front 2.20 XLR pinout

2.21 Jack 6.35 pinout

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Input level

Input level

5V 0.5A

Balanced Audio IN

RogerTM BaseStation

Hot (+)
Cold (-)

GND

Hot (+)

Cold (-)

GND

Hot (+)

Cold (-)

GND

Hot (+)
Cold (-)
GND

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Congratulations on choosing the Roger Earpiece from

2.1 Roger Earpiece communication system

Phonak Communications AG. Used with the Roger
BaseStation, this ultra-miniaturized receiver uses adaptive
wireless transmission to allow people to receive audio
information discreetly. The Roger for Studio system
delivers the features and performance demanded by

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professionals. Your Roger Earpiece is a premium-quality
Swiss product developed by Phonak Communications AG,

Input level

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part of Sonova AG, the world’s leading hearing healthcare
company.

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On

0-10 cm

0-4 inches

C&C Spray

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0-10 cm

0-4 inches

Input level

…

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C&C Spray

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C&C Spray

2.5 Close battery door 2.6 Connect with Base Station 2.7 Insert Earpiece in ear 2.8 Remove Earpiece

2.9 Earpiece out of range 2.10 Pouch earpiece 2.11 Softwraps 2.12 Cleaning spray

C&C Spray

0-10 cm

0-4 inches

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3 Getting to know your
Roger Earpiece

3.1 Box contents

3.2 Device description

2

1

Roger Earpiece

C&C Spray

Cleaning spray Cleaning cloth Wax remover tool

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consumable accessories

Soft WrapsTransport pouch with

3

1 Battery compartment
2 Removal handle
3 Wax guard

User guide

3.3 Battery technology

The Roger Earpiece uses a Zinc Air battery because
it oers the most energy in the smallest size.
Zinc Air batteries use air to produce current, and a tab
seals the air holes on the battery prior to use. Once
the tab is removed, it takes approximately two minutes
before the battery is ready for use. At that point,
the battery compartment can be closed.

3.5 Meaning of beeps

Input level

On

Start-up
Einschalten
Démarrage

Detection of paired transmitter /
Exiting Sleep mode
Erkennung der Transmitterverbindung /
Verlassen des Sleep-Modus
Détection d’un émetteur pré-connecté /
Sortie du mode veille

Important: do not remove the tab before the battery
is to be used. Reattaching the tab will not prolong the

running time of the battery. Due to the Zinc Air
technology, the battery will keep discharging even if it
is removed from the device.

Connect
Verbindung
Connexion

Denegation
Ablehnen der Verbindung
Refus de connexion

3.4 Battery type

Low battery
Schwache Batterieleistung

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Batterie faible

Out of range
Ausser Reichweite
Hors de portée

The performance of the Roger Earpiece is guaranteed only
when it is used with ocial Phonak batteries.

Mercury Free Zinc Air size 10

IEC code
ANSI code

PR 70
ANSI 7005ZD

…

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4 Getting started

C&C Spray

On

0-10 cm

0-4 inches

2.1 Roger Earpiece 2.2 Detection paired device beep 2.3 Out of range 2.4 Inserting battery

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4.1 How to insert/exchange battery 4.2 Switching on and o

Remove the protective foil from the new battery. Wait for
two minutes before inserting, to activate the battery.

the earpiece so the door is on the right. Insert the battery
into the door with the + symbol on the battery facing
towards you.

Switch the Roger Earpiece on by closing the battery
compartment

To switch the device o, open the battery compartment fully.Open the battery door on the Roger Earpiece, and hold

Note :

• Open and close the battery compartment gently and
carefully.

• You will feel resistance when closing the battery
compartment due to the battery contact springs. If you
feel a strong resistance, check to make sure the battery

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is correctly inserted and facing in the correct direction.

• When the Roger Earpiece is not in use, it is
recommended to completely open the battery door to
turn the device o. However please note that the battery
will keep discharging even with the battery door open.

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On

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On

0-10 cm

0-4 inches

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Input level

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4.3 Pairing Roger Earpiece with your transmitter 5.1 How to insert/remove Roger Earpiece

5 Using Roger Earpiece

To connect Roger Earpiece to a Roger BaseStation or
a Roger Touchscreen Mic for the rst time, hold it within
10 cm / 4 inches of the transmitter and briey press
the Connect button on the front panel.

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Input level

After deciding in which ear you want to wear the Roger
Earpiece, take it between thumb and forenger so that the
tip with the wax guard lter is angled upwards.

Carefully guide the earpiece in to your ear canal. Ensure that
the earpiece sits as far as possible inside the ear canal, as
well as in the best and most comfortable position. Depend­ing on the shape of your ear canal, you may need to twist
the earpiece gently into place to ensure the best t.

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0-4 inches

0-10 cm

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Only one Roger Earpiece can be connected at a time. Keep
any other Roger devices out of range during this process.
An unlimited number of Roger Earpieces can be connected.

Connecting a Roger Earpiece is only required the rst time
it is used. The Roger Earpiece will then remain connected
with the Roger BaseStation, even if either device is restarted.

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To remove the Roger Earpiece, grasp the removal handle
between the thumb and index nger, and carefully pull the
Earpiece up and out of the ear.

5.4 How to clean the Roger Earpiece

• Ensure that the Roger Earpiece is perfectly clean before
using it. The green wax guard, as well as the openings
between wax guard and receiver, must be free of any
wax. See instructions below to change the wax lter.

• Roger Earpiece recommended cleaning materials:

- Phonak cleaning spray

- Phonak cloth

- Phonak Wax remover tool

5.2 How to adjust volume of a single Roger Earpiece

- The cerumen lter system

is provided with Roger Earpiece
You can adjust the volume of a single Roger Earpiece with
the help of a Roger Touchscreen Mic. Refer to the Roger
Touchscreen Mic user guide for more information.

• Clean the Roger Earpiece’s entire surface and the green
wax guard with Phonak cleaning spray and leave wet
for 3 minutes.

• Do not use any tool or strong detergent.

5.3 How to adjust volume of all Roger Earpieces in range

To adjust output volume of all Roger Earpieces connected to
a Roger BaseStation, turn the volume control knob on the
Roger BaseStation front panel.
Note that a Roger Earpiece joining the network after
adjusting the volume control will experience the same
volume as other connected devices.

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6 Special functions

5.5 How to change the wax guard

When required,
remove the used green
wax guard, using the
cerumen lter system.

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6.1 Incoming audio signal detection

If the Roger BaseStation detects no incoming audio signal
for more than 5 seconds, the Roger Earpiece output level
will be reduced by 6dB. It will automatically return to the
pre-set volume if audio signal is detected again.

6.2 Mute

To mute the Roger Earpiece’s volume, turn the Roger

Fit a new green wax guard

BaseStation’s volume control knob to the left until the
‘0’ mark.

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6.3 Out of range

If the Roger Earpiece falls out of Roger transmitter range,
the earpiece will emit a soft beep repeatedly. This beep is to

Check that the green
wax guard is correctly
in place. Roger Earpiece
is ready to use.

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warn the user they were disconnected from the transmitter.

If the Roger Earpiece is out of range for less than 30
minutes before coming back into range, the Roger
Earpiece will be automatically and instantaneously
reconnected, and no beep will sound. Otherwise, after
30 minutes, the Roger Earpiece will enter sleep mode.

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7 Troubleshooting

6.4 Sleep mode

The Roger Earpiece will enter sleep mode after 30 minutes
if no Roger transmitter is in range during this time.
In sleep mode the Roger Earpiece will continue to search
for a known network. If one is detected, the Roger

The Roger Earpiece doesn’t
switch on

The battery is empty
The battery compartment is open

Solutions

Change the battery
Gently push on the battery

compartment to close it

Earpiece will exist sleep mode and be automatically recon­nected in a few seconds. A dedicated beep sequence (refer
to beeps section) will be played when reconnected.

6.5 Battery end of life

The user will be warned with a beep sequence (refer to beeps
section) that the battery is getting weak. The remaining time
the Roger Earpiece can still operate is highly dependent on
the communication rate and battery type used.

6.6 Adding an additional microphone

The Roger Touchscreen Mic is an easy-to-use wireless
microphone that enables people to enjoy eective one-to­one communication in loud noise and over distance by
automatically adjusting the output volume of the Roger
Earpiece. Refer to the Roger Touchscreen Mic user guide

I cannot hear anything, even
when devices are switched on
and all connections made

The signal is on the balanced
input but there is a connection on
Line-IN (unbalanced input)

The Roger Earpiece is not
connected to the Roger
BaseStation

The Roger BaseStation is muted

If you are using a network with
Roger Touchscreen Mic
microphones, the Roger
BaseStation may not be switched
on or may be out of range

Solutions

Disconnect the Line-IN source.
Line-IN has priority on to the
balanced input

Hold Roger Earpiece close to the
Roger BaseStation and press the
Connect button

Turn the volume control knob
clockwise to unmute the transmitter

Turn the Roger BaseStation on,
or move closer to the Roger
BaseStation

for further information.

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I cannot hear anything

The Roger BaseStation is o
No audio source is connected

I keep losing the audio signal

Distance between Roger Earpiece
and Roger BaseStation is too large

There are obstacles between you
and the Roger BaseStation

The volume is too low

The Roger Earpiece output
is obstructed with wax

The Roger BaseStation source
volume is too low

The Roger BaseStation output
volume is too low

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Solutions

Turn the Roger BaseStation on
Check the connections on the

Roger BaseStation rear panel

Solutions

Move closer to Roger BaseStation

Make sure you can see the Roger
BaseStation (line of sight)

Solutions

Clean the Roger Earpiece with
the dedicated tool and change
the wax lter

Check the input meter level: if
only a few LEDs blink, increase
the source volume

Increase the output volume of the
Roger BaseStation by turning the
volume control knob clockwise

The volume is too high and/or
saturated

The Roger BaseStation source
volume is distorted/saturated

The Roger BaseStation output
volume is too high

The Roger Earpiece is
continuously beeping

The Roger Earpiece is out
of range of Roger BaseStation

The Roger BaseStation was
turned o

The Roger Earpiece beeped and
suddenly stopped working

The battery is empty

Solutions

Check the input meter level: if
the red LEDs always light,
decrease the source volume

Decrease the output volume of
the Roger BaseStation by turning
the volume control knob
counterclockwise

Solutions

Move closer to Roger BaseStation

Turn the Roger BaseStation on

Solutions

Change the battery

9 Standards applied8 Performance

Frequency range
Back-link power
Audio bandwidth
Output max SPL

Distortion
Signal to Noise Ratio
Length
Weight
Operating range
Power supply
Current drain

Operating conditions

Transport and storage
conditions

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2.402 GHz up to 2.480 GHz
< 1 mW (0 dBm)
100 Hz - 7200 Hz
100 dB SPL according to EU

standard EN 50332 Part 1&2
Fulls EU directive 2003/10/EC

-42 dB (< 0.8 % @ 1 kHz)
55 dB (@ 1 kHz)
18 mm (0.4”)

1.3 g (0.04 oz) incl. battery
15 – 40 m (49-131 ft)
Mercury free 10 Zinc Air

2.75 mA (Streaming)

0.7 mA (Sleep mode)

0° to + 45° Celsius (+32° to +113°
Fahrenheit) and relative humidity
of <95% (non-condensing)

Transport and storage conditions

-20° to +60° Celsius (-4° to
+140° Fahrenheit) and relative
humidity of 90% for a long period

Electrical safety:
Radiocom 2.4 GHz:
EMC:
FCC:
IC:

IEC/ EN 60950
EN 300 440
EN 301.489-1,-17
Part 15C
RSS-210

10 Important information

10.1 Hazard warnings

Keep this device out of reach of children aged under 3

years.

Opening the device might damage it. If problems

occur that cannot be resolved by following the
guidelines in the Troubleshooting section of the User
Guide, consult your local Phonak Communications AG
representative.

Your device should only be repaired by an authorized

service center. Changes or modications to this device
that were not explicitly approved by Phonak
Communications AG are not permitted.

Please dispose of electrical components in accordance

with your local regulations.

Do not use your device in areas where electronic

equipment is prohibited. If in doubt, please ask the
person in charge.

Device should not be used on aircrafts unless

specically permitted by ight personnel.

Only use accessories that are approved by Phonak

Communications AG.

24 25

Using your device’s cables in any way contradictory to

their intended purpose (e.g., wearing the USB cable
around the neck) can cause injury.

Caution: electric shock. Do not insert plug alone into

electrical outlets.

10.2 Product safety information

Protect the device from excessive shock and vibration.
Protect the device from excessive moisture (bathing,

swimming).

Do not expose your device to temperatures and

humidity outside of the recommended conditions
stated in this User Guide.

Never use a microwave or other heating devices to dry

the device.

Clean the device using a damp cloth. Never use

household cleaning products (washing powder, soap,
etc.) or alcohol to clean the device.

Only supply your device using adapters supplied by

Phonak Communications.

When the device is not in use, turn it OFF and store it

safely.

X-ray radiation, CT or MRI scans may destroy or

adversely aect the correct functioning of the device.

Do not use excessive force when connecting your

device to its dierent cables.

Protect all openings (audio input and charge) from

dirt and debris.

If the device has been dropped or damaged, if it

overheats, has a damaged cord or plug, or has been
dropped into liquid, stop using your device and
contact your authorized service centre.

10.3 Other important information

• Device collects and stores internal technical data. This
data may be read by an authorized service center in
order to check the device, as well as to help you use
your device correctly.

• The digital signal sent from the device to a connected
receiver cannot be overheard by other devices which
are not in the transmitter’s network.

26 27

10.4 Declaration of Conformity

In body worn operation, the devices have been found in
compliance with the requirements of EN 62209-2, FCC
rule paragraph 2.1093, the ANSI/IEEE C95.1:1999, the
NCRP Report Number 86 for uncontrolled environment,
according to the Health Canada’s Safety Code 6 and the
Industry Canada Radio Standards Specication RSS-102
for General Population/Uncontrolled exposure.

Hereby, Phonak Communications AG, Laenggasse 17,
CH-3280 Murten, declares that these products are in
compliance with the essential requirements and other
relevant provisions of Directive (2014/53/EU). To obtain a
copy of the Declaration of conformity, please contact the
manufacturer or the local Phonak Communications AG
representative whose address can be taken from the list
on www.phonak-communications.com/ (worldwide
locations).

This device complies with Part 15 of the FCC Rules and
with (RSS-247 and RSS-210) of Industry Canada. Opera­tion is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) this

device must accept any interference received, including
interference that may cause undesired operation. The
device has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed to provide
reasonable protection
against harmful interference in a residential installation.
The device generates uses and can radiate radio frequency
energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that
interference will not occur in a particular installation. If
the device does cause harmful interference to radio or
television reception, which can be determined by turning
the device o and on, the user is encouraged to try to
correct the interference by one of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the device and
receiver.

• Connect the device into an outlet on a circuit dierent
from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV
technician for help.

FCC Caution: Any changes or modications not
expressly approved by the party responsible for
compliance could void the user’s authority to operate
the device. To comply with FCC RF exposure limits for

general population/uncontrolled exposure, the antenna(s)
used for this transmitter must be installed to provide a
separation distance of at least 20 cm from all persons and
must not be collocated or operating in conjunction with
any other antenna or transmitter.

This Class B digital apparatus complies with Canadian
ICES-003. To comply with Industry Canada RF exposure
limits for general population / uncontrolled exposure, the
antenna(s) used for this transmitter must be installed
to provide a separation distance of at least 20 cm from
all persons and must not be collocated or operating
in conjunction with any other antenna or transmitter.

Japanese Radio Law and Japanese Telecommunications
Business Law compliance

This device is granted pursuant to the Japanese Radio Law
(電波法). This device should not be modied (otherwise
the granted designation number will become invalid).

28 29

11 Service and warranty

11.1 Local warranty

Please ask the local Phonak Communications AG
representative where you purchased your device about
the terms of the local warranty.

11.2 International warranty

Phonak Communications AG oers a 2 (two) years limited
international warranty, valid as of the date of purchase.
This limited warranty covers manufacturing and material
defects. The warranty is valid only if proof of purchase is
shown.

11.3 Warranty limitation

This warranty does not cover damage from improper
handling or care, exposure to chemicals, immersion in
water or undue stress. Damage caused by third parties or
non-authorized service centers renders the warranty null
and void.

30 31

Serial number:

Purchase date:

Local Phonak Communications AG representative:

12 Information and explanation
of symbols

Important information for handling and
product safety.

The CE symbol is conrmation by Phonak
Communications AG that this product is in
compliance with the essential requirements and
other relevant provisions of Directive (2014/53/EU).

Federal communications commission EMC and
Radiocommunications compliance label.

Australian and New Zealand EMC and
Radiocommunications compliance label.

This symbol on the product or its packaging
means that it should not be disposed of with
your other household waste. It is your
responsibility to dispose of your waste equipment
separately from the municipal waste stream. The
correct disposal of your old appliance will help
prevent potential negative consequences for the
environment and human health.

32 33

13 Homologation references

Roger BaseStation

FCC ID: KWCDME
IC: 2262A-DME

Please read the information on the following
pages before using your Phonak
Communications AG device.

This symbol indicates that it is important
for the user to pay attention to the relevant
warning notices in these user guides.

Temperature transport and storage.

Humidity transport and storage.

Keep dry.

Manufacturer:

Phonak Communications AG
Laenggasse 17
CH-3280 Murten
Switzerland

www.phonak-communications.com

029-3226/V1.00/2016-04/Printed in Vietnam © Phonak Communications AG All rights reserved