ENGLISH 21
Troubleshooting guide
Solution
The appliance is provided with a safety system. If accessories are not properly 
connected with the motor unit, the appliance does not work. Check whether 
the accessories have been connected in the right way (see the various sections). 
Turn off the appliance first!
Turn off the appliance and process a smaller quantity.
This is normal for the first few applications. If the smelling continues, check the 
quantity you are processing, the application time or used speed.
Turn off the appliance and unplug it. Contact Philips Customer Service Hotline, 
Philips Offices or Philips Service Centre for assistance.
Turn off the appliance. Release the knife unit by turning it anti-clockwise. Check 
whether the rubber ring is properly assembled on the knife unit (rest on flat 
position).
Make sure the lid is attached properly.The stopper fits with a 'click'.
Turn off the appliance. Check if the sieve is properly connected.The ribs on the 
bottom of the sieve should fit properly on the motor coupling opening.
Check if the sieve is not damaged. Cracks, fissures, loose grater disc or any other 
irregularity may cause malfunction.
Check whether the knife is properly attached to the beaker.
Check whether the rubber ring is assembled in a correct way.
Make sure the rubber ring is assembled properly.The ring should rest around all 
interface, in a flat position. Note: a small leakage is normal.
Make sure the chopper has been properly attached to the motor unit.The 
bayonets of the bowl should fit in the slots of the motor housing and 'click'.
Make sure the lid fits properly on the bowl. Note: a small leakage of liquid is 
normal.
Make sure that the filter accessory has been attached properly into the blender 
jar.
Problem
The appliance does not work
The knife unit / motor unit is blocked.
The motor unit gives an unpleasant 
smell during the first few times of use.
The appliance makes a lot of noise, 
smells, feels hot to touch, smokes, etc.
The blender shows leakage
The lid and/or stopper of the blender 
show leakage
The sieve of the juice extractor makes 
contact with the feeding tube or 
shows a high vibration during 
processing.
The mill shows a high vibration, 
produces a lot of noise or the knife 
unit is out of alignment.
The mill leaks powder
The chopper shows a high vibration, 
produces a lot of noise or the knife 
unit is out of alignment.
The chopper leaks
Despite the filter accessory juices 
show pulp of fruits or soybean.
* If problems persist or if other problems occur, please contact Philips Customer Service Hotline, Philips Offices or 
Philips Service Centre for assistance.