INCANTO
HD8913, HD8911
EN USER MANUAL
DE BENUTZERHANDBUCH
ES MANUAL DEL USUARIO
FR MODE D’EMPLOI
IT MANUALE UTENTE
NL GEBRUIKSAANWIJZING
4219.460.3594.2 HD8913, HD8911 SAECO_INCANTO CMF_WE_COVER_A5_FC.indd 1 09-01-17 10:27
ESPRESSO
ESPRESSO LUNGO
AROMA STRENGTH MENU
STEAM
HOT WATER
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Contents
Machine overview_________________________________________________________________ 6
Introduction ______________________________________________________________________ 7
First installation___________________________________________________________________ 8
AquaClean filter __________________________________________________________________ 8
Activating the AquaClean filter_______________________________________________________ 8
Replacing the AquaClean filter_______________________________________________________ 9
Replacing the AquaClean filter after 8 filters were used__________________________________ 10
Measuring the water hardness_______________________________________________________ 10
Control panel and display___________________________________________________________ 11
One-touch beverage buttons________________________________________________________ 11
Navigation buttons________________________________________________________________ 11
MENU button ____________________________________________________________________ 11
AROMA STRENGTH button _________________________________________________________ 11
Brewing coffee____________________________________________________________________ 12
Brewing coffee with beans__________________________________________________________ 12
Brewing coffee with pre-ground coffee________________________________________________ 12
Frothing milk_____________________________________________________________________ 12
Hot water ________________________________________________________________________ 13
Beverage types and lengths_________________________________________________________ 13
Beverage types___________________________________________________________________ 13
Beverage lengths__________________________________________________________________ 14
Adjusting volume and taste_________________________________________________________ 14
Adjusting coffee volume____________________________________________________________ 14
Adjusting coffee strength___________________________________________________________ 14
Adjusting grinder settings___________________________________________________________ 15
Cleaning and maintenance__________________________________________________________ 15
Cleaning table ____________________________________________________________________ 16
Cleaning the brew group____________________________________________________________ 16
Cleaning the brew group under the tap________________________________________________ 16
Cleaning the brew group with coffee oil remover tablets__________________________________ 17
Reinserting the brew group__________________________________________________________ 17
Lubrication_______________________________________________________________________ 18
Cleaning the classic milk frother______________________________________________________ 19
Daily cleaning of classic milk frother__________________________________________________ 19
Weekly cleaning of classic milk frother and steam wand _________________________________ 19
Descaling procedure_______________________________________________________________ 19
What to do if the descaling procedure is interrupted_____________________________________ 21
Warning icons and error codes_______________________________________________________ 21
Meaning of the warning icons________________________________________________________ 21
Meaning of the error codes__________________________________________________________ 22
Troubleshooting___________________________________________________________________ 23
Machine overview
User interface 19 Drip tray release button
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2 ESPRESSO button 20 Cord
3 ESPRESSO LUNGO button 21 Grind setting knob
4 AROMA STRENGTH button 22 Cover of bean hopper
5 Standby button 23 Bean hopper
6 MENU button 24 Brew group
7 HOT WATER button 25 Inside of service door with cleaning instructions
8 STEAM button 26 Coffee exit duct
9 Classic milk frother 27 Coffee residues drawer
10 Adjustable coffee dispensing spout 28 Coffee grounds container
11 Lid of water tank 29 Drip tray cover
12 Lid of bean hopper 30 Water tank
13 Lid of pre-ground coffee compartment 31 AquaClean filter
14 Main switch 32 Water hardness tester
15 Socket for cord 33 Grease tube with application tip and cap
16 Service door 34 Cleaning brush
17 'Drip tray full' indicator 35 Measuring scoop
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18 Drip tray
Introduction
Congratulations on your purchase of a Saeco full-automatic coffee
machine! To fully benefit from the support that Saeco offers, please register
your product at www.saeco.com/care.
To help you get the best out of your coffee machine, Saeco offers full
support in 4 different ways:
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The separate quick start guide for first installation and first use.
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This user manual for more detailed information on how to use the
machine, how to keep it clean, how to descale it and how to solve
problems.
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This is the QR code. Scan this code to access instruction videos on how
to brew the best coffees, how to clean the machine and for a list of
frequently asked questions. (www.saeco.com/care)
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The separate booklet with important safety information.
First installation
For first installation, follow the instructions on the separate quick start guide.
Note: This machine has been tested with coffee. Although it has been
carefully cleaned, there may be some coffee residues left. We guarantee,
however, that the machine is absolutely new.
Note: You can install the AquaClean filter during the first installation
procedure (see separate quick start guide). If you skip installation of the
AquaClean filter at first use, you can install it later by entering the menu (see
'Activating the AquaClean filter').
AquaClean filter
The AquaClean filter is designed to reduce limescale deposits in your coffee
machine and provide filtered water to preserve the aroma and flavor of each
cup of coffee. If you use a series of 8 AquaClean filters as indicated in this
user manual, you don't have to descale your machine for 5000 cups.
Note: Your machine has to be completely limescale-free before you start to
use the AquaClean filter. If you did not activate the filter during first
installation, you need to descale the machine before you activate the filter.
Activating the AquaClean filter
Note: Always confirm activation of the AquaClean filter in the machine menu
as described below. You also need to do this after replacing the AquaClean
filter. By activating the AquaClean filter in the machine menu, the machine
monitors the number of filters used. When the filter has been replaced 8
times, the machine reminds you to descale it.
1 For instructions on how to place the AquaClean filter in the water tank,
see the separate quick start guide.
Note: Shake the AquaClean filter for about 5 seconds, immerse it upside
down in a jug with cold water and wait until no more air bubbles come
out.
0 / 8
80%
NEW?
0 / 8
ON
OFF
FILTER
1 / 8
AQUA CLEAN
FILTER
1 / 8
AQUA CLEAN
FILTER
0%
NEW?
AQUA CLEAN
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2 Press the MENU button, select MENU and press the OK button to
confirm. Scroll to AQUACLEAN FILTER. Press the OK button to confirm.
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The display shows the number of AquaClean filters that have been
installed previously from 0 to 8 filters.
3 Select ON on the display, press the OK button to confirm.
4 The display automatically updates the number of filters used.
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Then the 'machine ready' screen appears with the AquaClean 100%
icon to indicate that the filter has been installed.
5 Dispense 2 cups of hot water (0.5 l) to complete the activation. Discard
this water.
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Replacing the AquaClean filter
Note: Replace the AquaClean filter as soon as the capacity has dropped to
0% and the filter icon flashes quickly. Replace the AquaClean filter at least
every 3 months, even if the machine has has not yet indicated that
replacement is required.
Tip: We advise you to buy a new filter when the capacity has dropped to
10% and the filter icon starts flashing slowly. This ensures that you can
replace the filter when the capacity has dropped to 0%.
1 Take out the AquaClean filter and replace it by a new AquaClean filter
(also see the separate quick start guide).
2 Press the MENU button, scroll to AQUACLEAN FILTER and press the OK
button to confirm.
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The display asks if you want to activate a new filter.
3 Press the OK button to confirm.
FILTER
2 / 8
AQUA CLEAN
DESCALE BEFORE
ACTIVATING FILTER
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The display automatically updates the number of filters used.
4 Dispense 2 cups of hot water (0.5 l) to complete the activation. Discard
this water.
Replacing the AquaClean filter after 8 filters were used
1 When the filter icon starts flashing on the display, press the MENU
button, scroll to AQUACLEAN FILTER and press the OK button to confirm.
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The display tells you that you need to descale the machine before
activating the new filter.
2 Press the OK button to start the descaling procedure.
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Press the escape button several times to leave the filter menu if you
do not want to descale right away.
3 At the end of the descaling procedure, the display asks you if you want
to install the AquaClean filter.
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Follow the steps in 'Replacing the AquaClean filter'.
Measuring the water hardness
Note: If you have installed the AquaClean filter, you do not need to set the
water hardness.
number of red squares
To be able to adjust the machine settings to the water in your region, please
measure the water hardness with the water hardness test strip supplied. The
default water hardness of the machine is set to the highest level (4). If the
measured water hardness is different, adjust the setting in the machine
menu.
1 Immerse the water hardness test strip (supplied with the machine) in tap
water for 1 second.
2 Remove the water hardness test strip and and wait for 1 minute.
3 Check how many squares have turned red and check the water hardness
in the table below.
value to be set water hardness
1 very soft water
2 soft water
3 hard water
4 very hard water
4 Press the MENU button, select menu and scroll to select water hardness.
Select the preferred water hardness setting and press the OK button to
confirm.
Control panel and display
ESPRESSO
STEAM
AROMA STRENGTH
MENU
This espresso machine has a self-explaining display for easy use. Read the
sections below for a quick explanation of the buttons.
One-touch beverage buttons
Use the one-touch beverage buttons (ESPRESSO, ESPRESSO LUNGO, HOT
WATER and STEAM) to quickly prepare one of the preset beverages.
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If you want to stop the brewing process before the machine has finished
dispensing the preset coffee volume, press the OK button.
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Use the STEAM button to froth milk.
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You can adjust the volume of espresso or espresso lungo (see 'Adjusting
coffee volume').
Navigation buttons
Some of the one-touch beverage buttons have a double function; use these
buttons to navigate through the menu:
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ESPRESSO button = Escape
button: press this button to return
to the main menu.
AROMA STRENGTH button = OK
button: press this button to select,
confirm or stop a function.
MENU button
Use the MENU button to change the following settings:
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Display contrast
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Coffee temperature
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Stand-by time: this is the time after which the machine goes into standby
mode.
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Water hardness: to be able to adjust the machine settings to the water in
your region, please measure the water hardness.
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To activate the AquaClean filter
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To start descaling
AROMA STRENGTH button
Use the AROMA STRENGTH button to adjust the coffee strength (see
'Adjusting coffee strength') or to brew pre-ground coffee (see 'Brewing
coffee with pre-ground coffee').
STEAM button = Up button: press
this button to scroll up through the
display menu.
MENU button = Down button:
press this button to scroll down
through the display menu.
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Brewing coffee
Brewing coffee with beans
Caution: Only use espresso beans. Never put ground coffee, unroasted
coffee beans or caramelized coffee beans in the bean hopper, as this may
cause damage to the machine.
To brew coffee, follow the instructions on the separate quick start guide.
To brew two cups of espresso or espresso lungo, press the button of the
desired beverage twice. The machine automatically carries out two grinding
cycles in sequence.
Note: Using the cover of the bean hopper helps to keep the beans fresh.
Brewing coffee with pre-ground coffee
When you brew coffee with pre-ground coffee, use the measuring scoop
supplied to put the correct dose in the pre-ground coffee compartment. Do
not add too much pre-ground coffee to avoid the coffee grounds drawer
from getting clogged.
1 Open the lid of the pre-ground coffee compartment.
2 Pour one measuring scoop of pre-ground coffee into the pre-ground
coffee compartment and close the lid.
Caution: Do not put any other substance than pre-ground coffee in the
pre-ground coffee compartment, as this may damage the machine.
3 Place a cup under the coffee dispensing spout.
4 Press the AROMA STRENGTH button and select the pre-ground coffee
brewing function.
5 Press the ESPRESSO button.
The machine automatically starts brewing the selected beverage.
Frothing milk
Note: With pre-ground coffee you can only brew one coffee at a time.
Warning: Danger of scalding! Dispensing may be preceded by
small jets of hot water. Use the appropriate protective handle
only.
Note: Use cold milk (at a temperature of approximately 5°C/41°F) with a
protein content of at least 3% to ensure an optimal frothing result. You can
use whole milk or semi-skimmed milk. It is also possible to use skimmed
milk, soy milk and lactose-free milk.
Hot water
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Note: We advise you to rinse the water circuit before use. Press the STEAM
button to dispense steam for a few seconds.
1 Fill 1/3 of a jug with cold milk.
2 Insert the classic milk frother into the milk. Press the STEAM button.
3 Froth the milk by gently swirling the jug and moving it up and down.
4 Press the OK button to stop frothing.
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Warning: Danger of scalding! Dispensing may be preceded by
small jets of hot water. Use the appropriate protective handle
only.
1 Place a jug under the classic milk frother.
2 Press the HOT WATER button. The machine starts dispensing hot water.
3 To stop dispensing hot water, press the OK button.
Beverage types and lengths
Beverage types
Beverage name
Espresso Coffee with thick crema served in a
Espresso lungo A longer espresso with thick crema
Milk froth Hot milk with foam One-touch beverage button on
Hot water One-touch beverage button on
Description How to select
small cup
served in a medium-sized cup
One-touch beverage button on
control panel
One-touch beverage button on
control panel
control panel
control panel
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Beverage lengths
Beverage name
Espresso 40 ml 20 - 230 ml
Espresso lungo 80 ml 20 - 230 ml
Steam xx ml xx - xxx ml
Hot water 300 ml 50 - 450 ml
Standard length Length range
Adjusting volume and taste
Adjusting coffee volume
You can adjust the volume of the beverage brewed according to your taste
and to the size of the cups.
1 To adjust the espresso volume, press and hold the ESPRESSO button
until the display shows the MEMO icon.
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The machine enters the programming phase and starts to brew the
selected beverage.
2 Press the OK button when the cup contains the desired amount of
espresso.
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The tick on the display shows that the button is programmed: every
time it is pressed, the machine brews the set espresso volume.
Note: To set the volume of espresso lungo, follow the same procedure:
press and hold the button of the beverage until the MEMO icons appears on
the display and press the OK button when the cup contains the desired
amount.
Adjusting coffee strength
To change the coffee strength, press the AROMA STRENGTH button. Each
time you press the AROMA STRENGTH button, the aroma strength changes
by one degree. The display shows the chosen strength, which is only saved
if you brew a coffee.
1
2
3
4
5
1 Very mild
1
2
2 Mild
3 Regular
4 Strong
5 Very strong
Note: The machine automatically dispenses the correct coffee volume for
each coffee strength.
Note: You can also use the AROMA STRENGTH button to brew coffee with
pre-ground coffee.
Note: After adjusting the coffee strength, the display shows the main menu
again and saves the chosen aroma strength when you brew a coffee.
Adjusting grinder settings
You can adjust the grind settings by using the grind setting knob inside the
bean container. At each setting selected, the ceramic coffee grinder
guarantees a perfectly even grind for every cup of coffee you brew. It
preserves the full coffee aroma and delivers the perfect taste to every cup.
Note: You can only adjust the grind settings when the machine is grinding
coffee beans.
Caution: Do not turn the grind setting knob more than one notch at a time to
prevent damage to the grinder.
1 Place a cup under the coffee dispensing spout.
2 Open the lid of the bean hopper.
3 Press the ESPRESSO button.
4 When the grinder starts grinding, press down the grind setting knob and
turn it to the left or right.
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There are 5 different grind settings you can choose from. The lower the
setting, the stronger the coffee.
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Cleaning and maintenance
Note: Consult the table below for when and how to clean all detachable
parts of the machine. For more detailed information on how to clean the
brew group and how to descale the machine, read the corresponding
chapters below or go to the dedicated website www.saeco.com/care.
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Cleaning table
Part description
Brew group Weekly Remove the brew group and clean it under the tap
When to clean How to clean
(see 'Cleaning the brew group under the tap').
Depending on the
type of usage
Monthly Clean the brew group with the coffee oil remover
Classic milk frother After every use Rinse with fresh water (see 'Daily cleaning of classic
Weekly Disassemble the classic milk frother and clean all
Drip tray As soon as the red
Coffee grounds
container
Water tank When it suits you Clean it under the tap.
Pre-ground coffee
compartment/coffee
exit duct
'drip tray full' indicator
pops up through the
drip tray.
When it suits you Empty the coffee grounds container and clean it
Weekly Clean the top part with a spoon handle as shown
Lubricate the brew group (see 'Lubrication').
tablets.
milk frother').
parts under the tap (see 'Weekly cleaning of classic
milk frother and steam wand ').
Empty the drip tray and clean it under the tap.
under the tap. Make sure the machine is switched on
while you empty and clean the coffee grounds
container.
below.
Cleaning the brew group
Note: Scan the QR code or go to www.saeco.com/care for detailed
instructions on how to disassemble and clean the brew group.
Caution: Do not clean the brew group in the dishwasher and do not use
washing-up liquid or a cleaning agent to clean it. This may cause the brew
group to malfunction and may have a negative effect on the coffee taste.
Cleaning the brew group under the tap
1 Switch off the machine and unplug it.
2
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2 Remove the drip tray with the coffee grounds container.
3 Open the service door.
4 Press the PUSH button (1) and pull at the grip of the brew group to
remove it from the machine (2).
5 Rinse the brew group thoroughly with lukewarm water. Clean the upper
filter carefully.
6 Let the brew group air-dry.
Note: Do not dry the brew group with a cloth to prevent fibers from
collecting inside the brew group.
Cleaning the brew group with coffee oil remover tablets
Caution: Only use coffee oil remover tablets for cleaning. They do not
have a descaling function.
1 Place a container under the coffee dispensing spout.
2 Press the AROMA STRENGTH button and select pre-ground coffee.
3 Put a coffee oil remover tablet in the pre-ground coffee compartment.
4 Press the ESPRESSO LUNGO button. The machine dispenses water from
the coffee dispensing spout.
5 When the progress bar has reached the middle, set the main switch on
the back of the machine to OFF.
6 Let the coffee oil remover solution act for approximately 15 minutes.
7 Set the main switch to ON. Press the standby button.
8 Wait until the machine performs an automatic rinsing cycle.
9 Perform the 'Weekly cleaning of the brew group' procedure.
10 Remove the drip tray with the coffee grounds container. Empty the drip
tray and the coffee grounds container and place them back in the
machine.
11 Press the AROMA STRENGTH button and select pre-ground coffee.
12 Press the ESPRESSO LUNGO button. The machine dispenses water from
the coffee dispensing spout.
13 Repeat steps 12 and 13 twice. Discard the dispensed water.
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Reinserting the brew group
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1 Before you slide the brew group back into the machine, make sure the
two yellow reference signs on the side match. If they do not match,
perform the following step:
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Make sure the lever is in contact with the base of the brew group.
2 Make sure that the yellow locking hook of the brew group is in the correct
position.
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To position the hook correctly, push it upwards until it is in uppermost
position.
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The hook is not positioned correctly if it is still in bottommost position.
3 Slide the brew group back into the machine along the guiding rails on the
sides until it locks into position with a click.
Caution: Do not press the PUSH button.
4 Close the service door.
Lubrication
For optimal performance of the machine, you have to lubricate the brew
group. See table below for the lubrication frequency. For support visit our
website: www.saeco.com/care.
Usage frequency
Low 1-5 Every 4 months
Normal 6-10 Every 2 months
Heavy >10 Every month
Nr of beverages brewed daily Lubrication frequency
1 Switch off the appliance and unplug it.
2 Remove the brew group and rinse it under a lukewarm tap (see 'Cleaning
the brew group under the tap').
3 Apply a thin layer of grease around the shaft in the bottom of the brew
group.
4 Apply a thin layer of grease to the rails on both sides (see figure).
5 Reinsert the brew group (see 'Reinserting the brew group').
You can use the grease tube multiple times.
Cleaning the classic milk frother
Daily cleaning of classic milk frother
Remove the external part of the classic milk frother and rinse it with fresh
water.
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Weekly cleaning of classic milk frother and steam wand
1 Remove the external part of the classic milk frother and rinse it with fresh
water.
2 Remove the upper part of the classic milk frother from the steam wand
and rinse it with fresh water.
3 Clean the steam wand with a wet cloth.
4 Reassamble all the classic milk frother parts.
Descaling procedure
When the display shows START CALC CLEAN, you need to descale the
machine. If you do not descale the machine when this message appears on
START
CALC
CLEAN
REMOVE
FILTER
MAX
CALC
CLEAN
CALC
CLEAN
1
2
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the display, the machine will eventually stop working properly. In that case,
repairs are not covered by the warranty.
Only use Saeco descaling solution to descale the machine. Saeco descaling
solution is designed to ensure optimal performance of the machine. The use
of other products may damage the machine and leave residues in the water.
You can buy Saeco descaling solution in the online shop at
www.saeco.com/care.
The descaling procedure lasts 30 minutes and consists of a descaling cycle
and a rinsing cycle. You can pause the descaling or rinsing cycle by pressing
the escape button. To continue the descaling or rinsing cycle, press the OK
button.
Note: Do not remove the brew group during the descaling procedure.
Warning: Do not drink the descaling solution or the water
dispensed during the descaling procedure.
1 Remove the drip tray and the coffee grounds container, empty and clean
them and put them back into place.
2 Remove the external part of the classic milk frother.
3 Place a large container (1.5 l) under the coffee dispensing spout and the
classic milk frother.
4 When the display shows START CALC CLEAN, press the OK button to
start the descaling procedure. Remove the hot water dispensing spout if
present.
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The display reminds you that you have to remove the AquaClean
filter.
Note: You can press the escape button to skip descaling. If you want to
start the descaling procedure later, press the MENU button, select MENU
and scroll to select DESCALING. Press OK to confirm.
5 Pour the descaling solution into the water tank. Fill the water tank with
fresh water up to the CALC CLEAN level indication. Place the water tank
back into the machine. Press the OK button to confirm.
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The first phase of the descaling procedure starts. The machine starts
dispensing the descaling solution at intervals.
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The display shows the descaling icon, the phase indication and the
duration. This first phase takes 20 minutes.
6 Let the machine dispense the descaling solution until the water tank is
empty.
7 Remove the water tank and rinse it.
ADD WATER
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8 Fill the water tank with fresh water up to the CALC CLEAN level
indication. Place the water tank back in the machine and press OK.
9 Remove and empty the container and place it back under the coffee
dispensing spout. Press OK to confirm.
10 The second phase of the descaling procedure starts, which is the rinsing
cycle. This phase takes 3 minutes. The display shows the rinsing icon and
the duration of the phase.
Note: If the water tank is not filled up to the CALC CLEAN level, the
machine may require another rinsing cycle.
11 Wait until the machine stops dispensing water. The descaling procedure
is finished when the tick appears on the display.
12 Press the OK button to exit the descaling procedure. The machine starts
heating upt and performs the automatic rinsing cycle.
13 Remove and empty the container.
14 Clean the classic milk frother after descaling (see 'Weekly cleaning of
classic milk frother and steam wand ').
15 Clean the brew group (see 'Cleaning the brew group').
16 Install a new AquaClean filter in the water tank.
Tip: Using the AquaClean filter reduces the need for descaling!
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What to do if the descaling procedure is interrupted
Once the descaling procedure has started, you must let the machine
perform the entire procedure until the very end without switching off the
machine. If the machine gets stuck during descaling, you can exit the
descaling procedure by pressing the standby button. If this occurs, or in case
of a power failure or accidental disconnection of the cord, do the following:
1 Empty and rinse the water tank thoroughly.
2 Fill the water tank up to the CALC CLEAN level indication and switch the
machine back on. The machine will heat up and perform an automatic
rinsing cycle.
3 Before brewing any beverages, perform a manual rinsing cycle.
Note: If the descaling procedure was not completed, the machine will
require another descaling procedure as soon as possible.
Warning icons and error codes
Meaning of the warning icons
Warning icons are displayed in red. Below you find a list of the warning
icons that may appear on the display and their meaning.
Fill the water tank with fresh
water to the MAX level
indication.
Close the service door.
ADD COFFEE
10
xx
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The bean hopper is empty.
Put new coffee beans in the
bean hopper.
The brew group is not in the
machine or it is not inserted
properly. Insert the brew
group.
Insert the drip tray.
Meaning of the error codes
Below you find a list of the error codes that may appear on the display, their
meaning and how to solve the problem. If these solutions do not help to
remove the error code from the display and bring the machine back to
normal working order, contact the Saeco hotline. Contact details can be
found in the warranty booklet or on www.saeco.com/care.
Error code
01 The coffee grinder is
Problem Cause Possible solution
blocked
The coffee exit duct is
clogged.
Remove the coffee grounds
container and empty it.
If the display shows an error
code, check section ' Meaning
of the error codes' to see what
the code on the display means
and what you can do. The
machine cannot be used when
this icon is on the display.
Clean the coffee exit duct thoroughly
with the handle of the measuring
spoon or a spoon handle. Switch the
appliance off and on again.
03 - 04 There is a problem
05 There is a water
with the brew group.
circuit problem.
The brew group is
dirty.
The brew group is not
positioned correctly.
There is air in the
water circuit.
Remove the brew group and clean it
thoroughly (see 'Cleaning the brew
group').
Remove the brew group and reinsert
it. Make sure the two reference signs
on the side match before you slide
the brew group back into the
machine.
Remove and place back the water
tank a couple of times. Make sure
you insert it into the machine
properly. Check if the water tank
compartment is clean.
If you use an AquaClean filter:
remove the AquaClean filter from the
water tank and shake it to remove all
air from the filter. Then place the
AquaClean filter back into the water
tank.
Error code Problem Cause Possible solution
14 The machine is
overheated.
This can have several
causes.
Switch the machine off and switch it
back on again after 30 minutes. Try
this 2 or 3 times.
Troubleshooting
This chapter summarizes the most common problems you could encounter
with the machine. If you are unable to solve the problem with the
information below, visit www.saeco.com/care for a list of frequently asked
questions or contact the Consumer Care Center in your country.
Problem
The machine does not
switch on.
Cause Solution
The machine is disconnected
or the main switch is in the 'off'
position (0).
Check if the mains cord is inserted
correctly.
Make sure the main switch is set to 'on'
position (I).
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The machine is in DEMO
mode.
The drip tray fills up
quickly.
The 'coffee grounds
container full' icon
remains displayed.
I cannot remove the brew
group.
You pressed the standby
button for more than 8
seconds.
This is normal. The machine
uses water to rinse the internal
circuit and brew group. Some
water flows through the
internal system directly into the
drip tray.
You emptied the coffee
grounds container while the
machine was switched off.
You placed back the coffee
grounds container too fast.
The brew group is not in the
correct position.
Switch the machine off and then on
again with the main switch on the back
of the machine.
Empty the drip tray when the 'drip tray
full' indicator pops up through the drip
tray cover.
Place a cup under the dispensing spout
to collect rinsing water.
Always empty the coffee grounds
container while the machine is switched
on. If you empty the coffee grounds
container when the machine is switched
off, the coffee cycle counter is not reset.
In that case, the 'empty coffee grounds
container' message stays on the display
even though the container is not full.
Do not place back the coffee grounds
container until the display message
prompts you to put it back.
Close the service door. Switch the
machine off and back on again. Wait for
the 'machine ready' screen to appear
and then remove the brew group.
You have not removed the
coffee grounds container.
Remove the coffee grounds container
before you remove the brew group.
24
English
Problem Cause Solution
I cannot insert the brew
group.
The brew group is not in the
correct position.
You did not put the brew group in the
correct position before placing it back.
Make sure that the lever is in contact
with the base of the brew group and that
the hook of the brew group is in the
correct position.
Reset the machine in the following way:
place the drip tray and the coffee
grounds container back. Leave the brew
group out. Close the service door and
switch the machine on and off. Then try
to reinsert the brew group.
The machine is still in the
descaling procedure.
The coffee has too little
crema or is watery.
The coffee blend is not the
The machine is performing its
The brew group is dirty. Clean the brew group.
Coffee is leaking from the
coffee dispensing spout.
The coffee is not hot
enough.
The temperature is set too low.
You added milk. Whether the milk you add is warm or
The machine grinds the
coffee beans, but coffee
does not come out.
The grinder is set to a too
coarse setting.
correct one.
self-adjustment procedure.
The coffee dispensing spout is
clogged.
The coffee exit duct is clogged. Clean the coffee exit duct.
The cups you use are cold. Preheat the cups by rinsing them with
Check the menu settings.
The coffee exit duct is blocked. Clean the coffee exit duct with the
You cannot remove the brew group
when the descaling procedure is active.
First complete the descaling process
and then remove the brew group.
Adjust the grinder to a finer setting.
Change the coffee blend.
Brew a few cups of coffee.
Clean the coffee dispensing spout and
its holes with a pipe cleaner.
hot water.
Set the temperature to 'high' in the
menu.
cold, it always decreases the
temperature of the coffee to some
extent.
handle of the measuring spoon or a
spoon handle. Switch the appliance off
and on again.
The grinder is set to a too fine
setting.
The brew group is dirty. Clean the brew group.
Adjust the grinder to a coarser setting.
Problem Cause Solution
The coffee dispensing spout is
dirty.
Clean the coffee dispensing spout and
its holes with a pipe cleaner.
English
25
The coffee comes out
slowly.
The brew group is dirty. Clean the brew group.
The coffee exit duct is blocked. Clean the coffee exit duct with the
The machine circuit is blocked
The frothed milk is too
cold.
The milk does not froth. The classic milk frother is dirty
The type of milk used is not
I cannot activate the
AquaClean filter and the
machine asks for
descaling.
The grinder is set to a too fine
setting.
by limescale.
The cups are cold. Preheat the cups with hot water.
or not assembled correctly.
suitable for frothing.
You have already replaced the
AquaClean filter 8 times. After
you have replaced the
AquaClean filter 8 times, you
need to descale the machine.
Use a different coffee blend or adjust
the grinder.
handle of the measuring spoon or a
spoon handle.
Descale the machine.
Clean the classic milk frother and make
sure it is correctly assembled.
Different types of milk result in different
amounts of froth and different froth
qualities. We have tested the following
milk types which proved to deliver a
good milk froth result: semi-skimmed or
full-fat cow's milk, soy milk and lactosefree milk. Other types of milk have not
been tested and may result in a small
amount of milk froth.
Descale your machine first and install
the AquaClean filter. Always activate the
AquaClean filter in the menu (see
'Activating the AquaClean filter'). Also do
this when you replace the filter.
The filter has not been
replaced in time after the
AquaClean filter icon flashed
and the capacity dropped to
0%.
You did not install the
AquaClean filter during first
installation, but after having
brewed approx. 50 coffees
(based on 100ml cups). The
machine has to be completely
limescale-free before you
install the AquaClean filter.
Descale your machine first and then
install the AquaClean filter.
First descale the machine and then
install a new AquaClean filter. After
descaling, the filter counter is reset to
0/8. Always confirm filter activation in
the machine menu. Also do this after
filter replacement.
26
English
Problem Cause Solution
You did not activate the new or
replaced AquaClean filter in
the machine menu. Also after
replacing the filter, you need to
confirm activation in the
machine menu.
Descale your machine first. Then
activate the AquaClean filter in the menu
(see 'Activating the AquaClean filter').
Also do this when you replace the filter.
The AquaClean filter icon
does not appear on the
display after I replaced
the filter.
The AquaClean filter is
installed, but the
descaling message
appears.
The AquaClean filter does
not fit.
There is still water in the water
You are trying to install another
There is water under the
machine.
You did not confirm activation
in the machine menu.
You have not activated the
AquaClean filter in the machine
menu.
You need to remove air from
the filter.
tank.
filter than the AquaClean filter.
The rubber o-ring is not
attached to the AquaClean
filter.
The drip tray is too full and has
overflowed.
Confirm the activation of the filter in the
machine menu. (see 'Activating the
AquaClean filter') If the display shows
'START CALC CLEAN', you first need to
descale the machine. Remove the
AquaClean filter before descaling and
reinsert it afterwards.
First descale the machine and then
install a new AquaClean filter. This will
reset the filter counter to 0/8. Always
confirm filter activation in the machine
menu (see 'Activating the AquaClean
filter'), also after filter replacement.
Let air bubbles come out of the filter.
Empty the water tank before you install
the filter.
Only the AquaClean filter fits into the
machine.
Check the packaging for the o-ring and
attach it to the AquaClean filter.
Empty the drip tray when the 'drip tray
full' indicator pops up through the drip
tray. Always empty the drip tray before
you start descaling the machine.
The machine is not placed on a
horizontal surface.
Place the machine on a horizontal
surface so that the 'drip tray full'
indicator works properly.
START
DESCALING?
23 MIN
Appliance overview 2
4219.460.3594.2 (1
/2017)
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