Introduction ___________________________________________________________________________________________5
Important ______________________________________________________________________________________________5
Electromagnetic fields (EMF)__________________________________________________________________________6
Machine overview______________________________________________________________________________________6
The user interface______________________________________________________________________________________7
First installation _______________________________________________________________________________________8
Manual rinsing cycle___________________________________________________________________________________10
Hot water circuit rinsing________________________________________________________________________________10
Coffee brewing circuit rinsing _________________________________________________________________________10
Intenza+ water filter___________________________________________________________________________________10
Installing the Intenza+ water filter_____________________________________________________________________10
Replacing the Intenza+ water filter___________________________________________________________________11
Measuring the water hardness________________________________________________________________________12
Setting the water hardness____________________________________________________________________________12
Beverage types and lengths___________________________________________________________________________13
Brewing coffee_________________________________________________________________________________________13
Adjusting the coffee dispensing spout _______________________________________________________________13
Brewing coffee with beans____________________________________________________________________________13
Brewing 1 cup of coffee________________________________________________________________________________13
Brewing 2 cups of coffee______________________________________________________________________________13
Brewing coffee with pre-ground coffee_______________________________________________________________14
Frothing milk___________________________________________________________________________________________14
Hot water ______________________________________________________________________________________________15
Adjusting quantity and taste__________________________________________________________________________15
Saeco Adapting System_______________________________________________________________________________15
Adjusting coffee length________________________________________________________________________________15
Adjusting coffee strength______________________________________________________________________________16
Adjusting the grinder settings_________________________________________________________________________16
Maintenance and care_________________________________________________________________________________17
Cleaning the drip tray and the coffee grounds container ____________________________________________17
Cleaning the water tank_______________________________________________________________________________17
Cleaning the bean hopper_____________________________________________________________________________17
Cleaning the brew group and the coffee exit duct____________________________________________________17
Weekly cleaning of the brew group___________________________________________________________________17
Monthly cleaning of the brew group__________________________________________________________________19
Lubrication of the brew group_________________________________________________________________________20
Cleaning the classic milk frother_______________________________________________________________________21
Daily cleaning of classic milk frother__________________________________________________________________21
Weekly cleaning of classic milk frother and steam wand ____________________________________________21
Descaling procedure___________________________________________________________________________________21
What to do if the descaling procedure is interrupted________________________________________________23
Warning icons and error codes _______________________________________________________________________23
Meaning of error codes________________________________________________________________________________24
Troubleshooting_______________________________________________________________________________________25
Demo mode function _________________________________________________________________________________29
Ordering accessories Saeco___________________________________________________________________________29
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Technical specifications_______________________________________________________________________________29
Disposal________________________________________________________________________________________________30
Warranty and support _________________________________________________________________________________30
Introduction
Dear customer, we thank you for buying the Saeco Incanto full-automatic
espresso machine!
Coffee is a natural product and its characteristics may vary according to
origin, blend and roasting. The machine is equipped with a self-adjustment
system that allows it to get the best taste out of your favorite coffee beans.
It regulates itself after brewing 10-20 coffees.
In this user manual you find all the information you need to install, use,
maintain and get the best out of your machine. To fully benefit from the
support that Saeco offers, please register your product at
www.saeco.com/welcome.
Important
This machine is equipped with safety features. Nevertheless, read and follow
the safety instructions carefully and only use the machine as described in
these instructions, to avoid accidental injury or damage due to improper use
of the machine. Keep this user manual for future reference.
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Connect the machine to a wall socket with a voltage matching the
technical specifications of the machine.
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Connect the machine to an earthed wall socket.
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Do not let the power cord hang over the edge of a table or counter, or
touch hot surfaces.
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Never immerse the machine, mains plug or power cord in water (danger
of electrical shock).
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Do not pour liquids on the power cord connector.
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Never direct the hot water jet towards body parts: danger of burns.
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Do not touch hot surfaces. Use handles and knobs.
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Switch off the machine with the main switch located on the back and
remove the mains plug from the socket:
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If a malfunction occurs.
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If the machine will not be used for a long time.
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Before cleaning the machine.
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Pull on the plug, not on the power cord.
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Do not touch the mains plug with wet hands.
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Do not use the machine if the mains plug, the power cord or the machine
itself is damaged.
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Do not make any modifications to the machine or its power cord.
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Only have repairs carried out by a service center authorized by Philips to
avoid ahazard
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The machine should not be used by children younger than 8 years old.
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This machine can be used by children aged from 8 years and above and
by persons with reduced physical, sensory or mental capabilities or lack
of experience and knowledge if they have been given supervision or
instruction concerning use of the machine in a safe way and if they
understand the hazards involved.
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Cleaning and user maintenance shall not be made by children unless
they are older than 8 and supervised.
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Keep the machine, its accessories and its cord out of the reach of
children aged less than 8 years.
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Children should be supervised to ensure that they do not play with the
machine.
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Never insert fingers or other objects in the coffee grinder.
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The machine shall not be placed in a cabinet when in use.
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This machine is intended for normal household use only. It is not
intended for use in environments such as staff kitchens of shops, offices,
farms or other work environments.
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Always put the machine on a flat and stable surface. Keep it in upright
position, also during transport.
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Do not place the machine on a hotplate or directly next to a hot oven,
heater or similar source of heat.
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Only put roasted coffee beans in the bean hopper. If ground coffee,
instant coffee, raw coffee beans or any other substance is put in the
coffee bean hopper, it may cause damage to the machine.
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Let the machine cool down before inserting or removing any parts. The
heating surfaces may retain residual heat after use.
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Never fill the water tank with warm, hot or sparkling water, as this may
cause damage to the water tank and the machine.
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Never use souring pads, abrasive cleaning agents or aggressive liquids
such as petrol or acetone to clean the machine. Simply use a soft cloth
dampened with water.
-
Descale your machine regularly. The machine indicates when descaling is
needed. Not doing this will make your appliance stop working properly. In
this case repair is not covered under your guarantee.
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Do not keep the machine at temperatures below 0°C.Water left in the
heating system may freeze and cause damage.
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Do not leave water in the water tank when the machine is not used over
a long period of time. The water can be contaminated. Use fresh water
every time you use the machine.
Electromagnetic fields (EMF)
This Philips appliance complies with all applicable standards and
regulations regarding exposure to electromagnetic fields.
Machine overview
1 User interface
2 ESPRESSO button
3 ESPRESSO LUNGO button
4 AROMA STRENGTH button
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ESPRESSO
AROMA STRENGTH
STEAM
English
5 Standby button
6 MENU button
7 HOT WATER button
8 STEAM button
9 Classic milk frother
10 Adjustable coffee dispensing spout
11 Lid of the water tank
12 Lid of the bean hopper
13 Lid of the pre-ground coffee compartment
14 Main switch
15 Socket for cord
16 Service door
17 Drip tray
18 Drip tray release button
19 Drip tray full indicator
20 Grinder adjustment knob
21 Water tank
22 Brew group
23 Inside of service door with cleaning instructions
24 Coffee exit duct
25 Coffee residues drawer
26 Coffee grounds container
27 Drip tray cover
28 Cord
29 Cleaning brush
30 Grease
31 Water hardness tester
32 Multifunctional tool (measuring scoop, grinder adjustment key and coffee
duct cleaning tool)
33 AquaClean filter
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The user interface
Use these buttons to navigate through the menus:
ESPRESSO button = ESC button: press this button to return to the main
menu.
AROMA STRENGTH button = OK button: press this button to select, confirm
or stop a function.
STEAM button = UP button: press this button to scroll up through the
display menu.
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MENU
15 cm
15 cm
15 cm
15 cm
15 cm
15 cm
15 cm
15 cm
M
AX
CALC
CLEAN
MAX
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MENU button = DOWN button: press this button to scroll down through the
display menu.
First installation
This machine has been tested with coffee. Although it has been carefully
cleaned, there may be some coffee residues left. We guarantee, however,
that the machine is absolutely new. Like with most full-automatic machines,
you first need to brew some coffees to enable the machine to complete its
self-adjustment and get the best tasting coffee.
1 Remove all packaging material from the machine.
2 Place the machine on a table or counter away from the faucet, the sink
and heat sources.
Note: Leave at least 15 cm of free space above, behind and on both sides
of the machine.
3 Fill the water tank with fresh water to the MAX level indication.
4 Open the lid of the bean hopper. Fill the bean hopper with coffee beans
and close the lid.
Note:Do not overfill the bean hopper to avoid damage to the grinder.
Caution: Only use espresso beans. Never use ground coffee, unroasted
coffee beans or caramelized coffee beans, as this may cause damage to
the machine.
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STRENGTH
English
5 Insert the power plug into a wall outlet (1) and insert the small plug into
the socket located on the back of the machine (2).
6 Set the main switch to the ON position to turn on the machine.
The standby button flashes.
7 Press the standby button to turn on the machine.
9
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The display shows the circuit priming icon to indicate that you have to
prime the circuit.
8 Place a container under the classic milk frother. Press the OK button to
start the water circuit priming cycle.
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The machine starts dispensing hot water.
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The display shows the priming icon. The progress bar shows the
progress of the priming cycle.
9 The machine heats up and the display shows the temperature icon.
10 Empty the container and place it under the coffee dispensing spout.
11 The machine starts rinsing water through the coffee dispensing spout.
The display shows the rinsing icon and a progress bar.
Note: Do not interrupt the rinsing cycle.
The machine is now ready for use.
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HOT WATER
HOT
WATER
AROMA STRENGTH
GROUND COFFEE
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Manual rinsing cycle
During the manual rinsing cycle, fresh water flows through the water and
coffee brewing circuit. This takes a few minutes.
Hot water circuit rinsing
1 Place a container under the classic milk frother.
2 Press the HOT WATER button.
-
Note: To interrupt the rinsing cycle, press the OK button.
3 When the machine has dispensed 2 cups of hot water (0.5 l), press the
OK button to stop the hot water dispensing. Repeat steps 1 to 3 twice.
Coffee brewing circuit rinsing
1 Place a container under the coffee dispensing spout.
2 Press the AROMA STRENGTH button and select the pre-ground coffee
brewing function.
Note: Do not add pre-ground coffee in the pre-ground coffee
compartment.
3 Press the ESPRESSO LUNGO button.
-
4 Wait until the machine stops dispensing water and empty the container.
5 Repeat steps 1 to 4 twice.
6 When the machine has returned to the main menu, empty the container.
The machine is ready for use.
The machine starts dispensing hot water.
The machine starts dispensing water from the coffee dispensing
spout.
Intenza+ water filter
We advise you to install the Intenza+ water filter to reduce limescale
deposits in your coffee machine and to provide filtered water for preserving
the aroma and flavor of each cup of coffee.
Installing the Intenza+ water filter
Note: Always confirm activation of the Intenza+ water filter in the machine
menu as described below. By activating the Intenza+ water filter in the
machine menu, the machine indicates when you need to replace the filter.
1 Remove the small white filter from the water tank and store it in a dry
place.
Note: Please keep the small white filter for future use. You will need it for
the descaling process.
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ON
OFF
FILTER
FIL
TER
ON
OFF
RESET
FILTER
English
2 Remove the filter from its packaging and immerse it in cold water with
the opening pointing upwards. Press the sides of the filter gently to let
out the air bubbles.
3 Turn the knob of the filter to the setting that corresponds to the water
hardness of the area you live in.
a Very soft water/soft water
b Hard water (default)
c Very hard water
Note: You can test the water hardness with a water hardness test strip.
4 Place the filter in the empty water tank. Press it down until it cannot
move any further.
5 Fill the water tank with fresh water up to the MAX indication and slide it
into the machine.
6 Press the MENU button and scroll to INTENZA+ FILTER. Press the OK
button to confirm.
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7 Select ON on the display, press the OK button to confirm activation.
8 Dispense 2 cups of hot water (0.5l) to complete the activation. Discard
this water.
Replacing the Intenza+ water filter
Note: Replace the Intenza+ water filter as soon as the filter icon appears on
the display.
1 Take out the water filter and replace it by a new Intenza+ water filter.
Follow the instructions (see 'Intenza+ water filter') on how to prepare the
water filter for use.
2 Press the MENU button and scroll to INTENZA+ FILTER. Press the OK
button to confirm.
3 Select RESET on the display, press the OK button to confirm reactivation.
4 Dispense 2 cups of hot water (0.5 l) to complete the activation of the new
filter. Discard this water.
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Measuring the water hardness
To be able to adjust the machine settings to the water in your region, please
measure the water hardness with the water hardness strip supplied.
1 Immerse the water hardness test strip (supplied with the machine) in tap
water for 1 second.
2 Remove the water hardness strip and and wait for 1 minute.
3 Check how many squares have changed into the red colour and check
the water hardness in below table.
numbers of red squares
11very soft water
22soft water
33hard water
44very hard water
value to be setwater hardness
Setting the water hardness
Setting the water hardness
1 To set the water hardness, press the MENU button, select menu and
scroll to select WATER HARDNESS.
2 Press the OK button and select the water hardness in your area.
3 Press the OK button to confirm.
4 Press the ESC button to return to the main menu.
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Beverage types and lengths
English
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Beverage name
EspressoCoffee with thick crema served in
Espresso LungoA longer espresso with thick
Hot WaterButton on control panel
DescriptionHow to select
Button on control panel
a small cup
Button on control panel
crema served in a medium-sized
cup
Beverage name
Espresso40 ml20 - 230 ml
Espresso Lungo120 ml20 - 230 ml
Standard lengthLength range
Brewing coffee
Adjusting the coffee dispensing spout
The machine can be used to dispense different coffee types in cups or
glasses of different sizes. To adjust the height of the coffee dispensing spout
to the size of the cup or glass, slide the spout up or down.
Brewing coffee with beans
Brewing 1 cup of coffee
1 Place a cup under the coffee dispensing spout.
2 Press the ESPRESSO or ESPRESSO LUNGO button to brew the selected
coffee.
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Coffee starts pouring from the coffee dispensing spout.
Note: If you want to stop the brewing process before the machine has
finished dispensing the preset coffee volume, press the OK button.
Brewing 2 cups of coffee
1 Place two cups under the coffee dispensing spout.
2 You can brew two cups of espresso or espresso lungo simultaneously.
Press the button of the desired beverage twice. The machine
automatically carries out two grinding cycles in sequence.
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Frothing milk
Brewing coffee with pre-ground coffee
When you brew coffee with pre-ground coffee, use the measuring scoop in
the multifunctional tool supplied to put the correct dose in the pre-ground
coffee compartment. If you add more pre-ground coffee, the excess coffee
will end up in the coffee grounds drawer.
1 Open the lid of the pre-ground coffee compartment.
2 Pour one measuring scoop of pre-ground coffee into the compartment.
Caution: Do not put any other substance than pre-ground coffee in the
pre-ground coffee compartment, as this may damage the machine.
3 Close the lid of the pre-ground coffee compartment.
4 Place a cup under the coffee dispensing spout.
5 Press the AROMA STRENGTH button and select pre-ground coffee
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The machine automatically starts brewing the selected beverage.
Note: You can only brew one coffee beverage at a time with pre-ground
coffee.
Warning: Danger of scalding! Dispensing may be preceded by
small jets of hot water. Use the appropriate protective handle
only.
Note: Use cold milk (at a temperature of approximately 5°C/41°F) with a
protein content of at least 3% to ensure an optimal frothing result. You can
use whole milk or semi-skimmed milk. It is also possible to use skimmed
milk, soy milk and lactose-free milk.
Note: We advise you to rinse the water circuit before use. Press the STEAM
button to dispense steam for a few seconds.
1 Fill 1/3 of a jug with cold milk.
2 Immerse the classic milk frother in milk. Press the STEAM button.
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3 Froth the milk by gently swirling the jug and moving it up and down.
ESPRESSO
4 Press the OK button to stop frothing.
Hot water
Warning: Danger of scalding! Dispensing may be preceded by
small jets of hot water. Use the appropriate protective handle
only.
1 Place a jug under the classic milk frother.
2 Press the HOT WATER button. Hot water dispensing starts automatically.
3 Press the OK button to stop hot water dispensing.
Adjusting quantity and taste
Saeco Adapting System
Coffee is a natural product and its characteristics may vary according to
origin, blend and roasting. The machine is equipped with a self-adjustment
system that allows it to get the best taste out of your favorite coffee beans.
It regulates itself after brewing some coffees.
English
15
Adjusting coffee length
You can adjust the quantity of beverage brewed according to your taste and
to the size of the cups.
1 To adjust the length of espresso, press and hold the ESPRESSO button
until the display shows the MEMO icon.
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The machine enters the programming phase and starts to brew the
selected beverage.
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2 Press the OK button when the cup contains the desired amount of
espresso.
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The tick on the display shows that the button is programmed: every
time it is pressed, the machine will brew espresso in the amount set.To
set the length of espresso lungo, follow the same procedure: press
and hold the button of the beverage and press the OK button when
the desired amount is in the cup.
Adjusting coffee strength
To change the coffee strength, press the AROMA STRENGTH button. Each
time you press the AROMA STRENGTH button, the aroma strength changes
by one degree. The display shows the chosen strength, which will only be
saved when brewing a coffee.
1 Very mild
2 Mild
3 Regular
4 Strong
5 Very strong
Note: The machine will automatically dispense the correct quantity of coffee
for each coffee strength.
GROUND COFFEE is the last option in the coffee strength menu. Select this
option to brew coffee with ground coffee. Use the measuring scoop
integrated in the multifunctional tool supplied to dose the correct quantity
of ground coffee.
Note: The machine returns to the main screen and saves the chosen aroma
strength when you brew a coffee.
Adjusting the grinder settings
You can adjust the grinder settings with the grinder adjustment key
integrated into the handle of the multifunctional tool. At each setting
selected, the ceramic coffee grinder guarantees a perfectly even grind for
every cup of coffee you brew. It preserves the full coffee aroma and delivers
the perfect taste to every cup.
1 Open the lid of the bean hopper.
2 Place the grinder adjustment key on the grinder adjustment knob (1).
Push and turn to the left or to the right (2) one notch at a time.
-
There are 5 different grinder settings you can choose from. The smaller
the dot the stronger the coffee.
Caution: Do not turn the grinder adjustment knob more than one notch at
a time to prevent damage to the grinder.
Note: The difference becomes noticeable after you have brewed 2-3 cups of
coffee at the new setting.
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Maintenance and care
Maintenance of your machine is important to prolong the life of your
machine and to ensure optimum quality and taste of your coffee.
Cleaning the drip tray and the coffee grounds container
Perform the following actions while the machine is turned on:
-
When the display shows the 'empty coffee grounds container' icon,
empty the coffee grounds container.
-
The drip tray is full when the drip tray full indicator pops up through the
drip tray. Empty and clean the drip tray every day.
1 Turn the classic milk frother to the left.
2 Press the release buttons on both sides of the drip tray (1) and pull the
drip tray out of the machine (2).
3 Remove and empty the coffee grounds container.
4 Empty and rinse the drip tray under the tap.
5 Place the coffee grounds container back in the drip tray.
6 Slide the drip tray back into the machine until it locks into position with a
click.
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Note: Make sure that the machine is still switched on when you remove the
drip tray. If you switch off the machine before you remove the drip tray, the
'empty coffee grounds container' icon will be visible on the display when
you switch on the machine again, even though the drip tray is empty.
Cleaning the water tank
1 Remove the water tank from the machine and rinse it with fresh water
periodically.
2 Fill the water tank with fresh water up to the MAX level indication and
place it back in the machine.
Cleaning the bean hopper
Clean the bean hopper with a dry cloth once a month.
Cleaning the brew group and the coffee exit duct
Weekly cleaning of the brew group
1 Turn off the machine and unplug it.
2 Remove the drip tray with the coffee grounds container.
3 Empty the drip tray and rinse it under running water.
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4 Empty the coffee grounds container and rinse it under lukewarm running
water.
5 Open the service door.
6 Press the PUSH button (1) and pull at the grip of the brew group to
remove it from the machine (2).
7 Clean the top part of the coffee exit duct thoroughly with a spoon
handle. Insert it as indicated in the figure.
8 Clean the bottom part of the coffee exit duct thoroughly with a spoon
handle or with the multifunctional tool provided with the machine. Insert
it as indicated in the figure.
9 Remove the coffee residues container, empty it and rinse it under
lukewarm running water. Let it dry and then reinsert it.
10 Rinse the brew group thoroughly under lukewarm running water. Clean
the upper filter carefully.
Caution: Do not clean the brew group in the dishwasher and do not use
dishwashing liquid or a cleaning agent to clean it. This may cause the brew
group to malfunction and may have a negative effect on the coffee taste.
11 Let the brew group air-dry thoroughly.
Note: Do not dry the brew group with a cloth to prevent fibers from
collecting inside the brew group.
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12 Clean the inside of the machine with a soft damp cloth.
13 Before you slide the brew group back into the machine, make sure the
two reference signs on the side match. If they do not match, perform the
following step:
-
Make sure the lever is in contact with the base of the brew group.
14 Make sure that the locking hook of the brew group is in the correct
position.
-
To position the hook correctly, push it upwards until it is in uppermost
position.
19
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The hook is not correctly positioned if it is still in bottommost position.
15 Slide the brew group back into the machine along the guiding rails on the
sides until it locks into position with a click.
Caution: Do not press the PUSH button.
16 Close the service door.
Monthly cleaning of the brew group
-
Perform this cleaning cycle after the machine has brewed 500 cups of
coffee or once a month.
-
Use a degreasing tablet for this cleaning cycle.
Caution: Only use degreasing tablets for cleaning. They do not have a
descaling function.
1 Place a container under the coffee dispensing spout.
2 Press the AROMA STRENGTH button and select pre-ground coffee.
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3 Put a coffee oil remover tablet in the pre-ground coffee compartment.
4 Press the ESPRESSO LUNGO button. The machine dispenses water from
the coffee dispensing spout.
5 When the progress bar has reached the middle, set the main switch on
the back of the machine to OFF.
6 Let the degreasing solution work for approximately 15 minutes.
7 Set the main switch to ON.
8 Press the standby button.
9 Wait until the machine performs an automatic rinsing cycle.
10 Perform the 'Weekly cleaning of the brew group'procedure.
11 Remove the drip tray with the coffee grounds container. Empty the drip
tray and the coffee grounds container and place them back into the
machine.
12 Press the AROMA STRENGTH button and select pre-ground coffee.
13 Press the ESPRESSO LUNGO button. The machine dispenses water from
the coffee dispensing spout.
14 Repeat steps 12 and 13 twice. Discard the dispensed water.
15 To clean the drip tray, put a degreasing tablet in the drip tray and fill the
drip tray up to two-thirds of its capacity with hot water. Let the
degreasing tablet take effect for about 30 minutes. Then empty the drip
tray and rinse it thoroughly.
Lubrication of the brew group
For optimal performance of the machine you have to lubricate the brew
group. See table below for the lubrication frequency. For support visit our
website: www.philips.com/support.
Type of usage
Low1-5Every 4 months
Nr of daily productsLubrication frequency
Normal6-10Every 2 months
Heavy>10Monthly
1 Switch off the machine and unplug it.
2 Remove the brew group and rinse it under a lukewarm tap as described
in section 'Weekly cleaning of the brew group'.
3 Apply a thin layer of grease around the shaft in the bottom of the brew
group.
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4 Apply a thin layer of grease to the rails on both sides (see figure).
5 Insert the brew group as described in section 'Weekly cleaning of the
brew group'.
You can use the grease tube multiple times.
Cleaning the classic milk frother
Daily cleaning of classic milk frother
Remove the external part of the classic milk frother and rinse it with fresh
water.
Weekly cleaning of classic milk frother and steam wand
1 Remove the external part of the classic milk frother and rinse it with fresh
water.
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2 Remove the upper part of the classic milk frother from the steam wand
and rinse it with fresh water.
3 Clean the steam wand with a wet cloth.
4 Reassamble all the classic milk frother parts.
Descaling procedure
When the display shows 'START CALC CLEAN', you need to descale the
machine. If you do not descale the machine when this message appears on
the display, the machine stop working properly. In that case, repairs are not
covered by the warranty.
Only use Saeco descaling solution to descale the machine. Saeco descaling
solution is designed to ensure optimal performance of the machine. The use
of other products may damage the machine and leave residues in the water.
You can buy Saeco descaling solution in the online shop at
www.shop.philips.com/service. The descaling procedure lasts 30 minutes
and consists of a descaling cycle and a rinsing cycle. You can pause the
descaling or rinsing cycle by pressing the ESC button. To continue the
descaling or rinsing cycle, press the OK button.
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START
CALC
CLEAN
REMOVE
FILTER
M
AX
CALC
CLEAN
CALC
CLEAN
1
2
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Note: Do not remove the brew group during the descaling
procedure. Warning: Do not drink the descaling solution or the
water dispensed during the descaling procedure.
1 Remove the drip tray and the coffee grounds container, empty and clean
them and put them back into place.
2 Remove the external part of the classic milk frother.
3 Place a large container (1.5 l) under the coffee dispensing spout and the
classic milk frother.
4 When the display shows 'START CALC CLEAN', press the OK button to
start the descaling procedure. Remove the hot water dispensing spout if
present.
-
The followingicon on the display reminds you to remove the Intenza+
water filter.
Note: You can press ESC to skip descaling. If you want to start the
descaling procedure later, press the MENU button, select MENU and
scroll to select DESCALING. Press OK to confirm.
5 Remove the water tank. If present, remove the Intenza+ water filter from
the water tank and replace it with the original small white filter.
6 Pour the descaling solution in the water tank. Fill the water tank with
fresh water up to the CALC CLEAN level indication. Place the water tank
back in the machine. Press the OK button to confirm.
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The first phase of the descaling procedure starts. The machine starts
dispensing the descaling solution at intervals.
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The display shows the descaling icon, the phase indication and the
duration. This first phase takes 20 minutes.
7 Let the machine dispense the descaling solution until the water tank is
empty.
8 Remove the water tank and rinse it.
9 Fill the water tank with fresh water up to the CALC CLEAN level
indication. Place the water tank back in the machine and press OK.
10 Remove and empty the container and place it back under the coffee
dispensing spout. Press OK to confirm.
11 The second phase of the descaling procedure starts, which is the rinsing
cycle. This phase takes 3 minutes. The display shows the rinsing icon and
the duration of the phase.
Note: If the water tank is not filled up to the CALC CLEAN level, the
machine may require another rinsing cycle.
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12 Wait until the machine stops dispensing water. The descaling procedure
is finished when the tick appears on the display.
13 Press the OK button to exit the descaling procedure. The machine starts
heating up and performs the automatic rinsing cycle.
14 Remove and empty the container.
15 Clean the classic milk frother after descaling.
16 Clean the brew group by performing the 'Weekly brew group cleaning'
cycle.
17 Reinstall the Intenza+ water filter.
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What to do if the descaling procedure is interrupted
Once the descaling procedure has started, you must complete it till the very
end without switching off the machine. If the machine gets stuck during the
cycle, you can exit the descaling procedure by pressing the standby button.
If this occurs, or in case of a power failure or accidental disconnection of the
cord, do the following:
1 Turn off the machine.
2 Empty and rinse the water tank thoroughly.
3 Fill the water tank up to the CALC CLEAN level indication and turn the
machine back on.
-
The machine will heat up and perform an automatic rinsing cycle.
4 Before brewing any beverages, perform a manual rinsing cycle (see
'Manual rinsing cycle').
Note: If the descaling procedure was not completed, the machine will
require another descaling procedure as soon as possible.
Warning icons and error codes
The warning icons are displayed in red. Below you find a list of the warning
icons that may appear on the display and their meaning.
-
Fill the water tank with fresh water to the MAX level indication.
-
The bean hopper is empty. Put new coffee beans in the bean hopper.
-
The brew group is not in the machine or it is not inserted properly. Insert
the brew group.
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Insert the drip tray.
-
Close the service door.
-
Remove the coffee grounds container and empty it.
-
When the filter icon appears on the display, you need to replace the
Intenza+ water filter (see 'Replacing the Intenza+ water filter').
-
If the display shows an error code, check section 'Meaning of the error
codes' to see what the code on the display means and what you can do.
The machine cannot be used when this icon is on the display.
-
The lid of the bean hopper is open. Close the lid of the bean hopper.
Meaning of error codes
Error code
1The coffee grinder is
ProblemCausePossible solution
blocked.
The coffee exit duct is
clogged.
Clean the coffee exit
duct thoroughly with
the handle of the
multifunctional tool or a
spoon handle.
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Error codeProblemCausePossible solution
3 - 4There is a problem with
the brew group.
The brew group is dirty.Remove the brew group
and thoroughly.
25
.The brew group is not
5There is a water circuit
problem.
14The machine is
overheated.
If the above solutions do not help to remove the error code icon from the
display and bring the machine back to normal working order, contact the
Philips Saeco hotline. Contact details can be found in the warranty booklet
or on www.saeco.com/support.
positioned correctly.
There is air in the water
circuit.
This can have several
causes.
Troubleshooting
This chapter summarizes the most common problems you could encounter
with the machine. If you are unable to solve the problem with the
information below, visit www.saeco.com/support for a list of frequently
asked questions or contact the Consumer Care Center in your country.
Problem
The machine does not
turn on.
Cause Solution
The machine is disconnected or the
main switch is in OFF position.
Check if the power cord is inserted
correctly.
Remove the brew group
and reinsert it. Before
you slide it back into
the machine, make sure
the two reference signs
on the side match.
Remove and place back
the water tank a couple
of times. Make sure you
insert it into the
machine properly.
Check if the water tank
compartment is clean.
Turn the machine off
and turn it back on
again after 30 minutes.
Try this 2 or 3 times.
Make sure the main switch is in ON
The machine is in DEMO
mode.
The drip tray fills up
quickly.
The standby button has been
pressed for more than 8 seconds.
This is normal. The machine uses
water to rinse the internal circuit and
brew group. Some water flows
through the internal system directly
into the drip tray.
position.
Turn the machine off and then on
again using the main switch on the
back of the machine.
Empty the drip tray when the 'drip
tray full' indicator pops up through
the drip tray cover.
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Problem Cause Solution
Place a cup under the dispensing
spout to collect rinsing water.
The 'coffee grounds
container full' icon
remains displayed.
You placed back the coffee grounds
I cannot remove the brew
group.
You have not removed the coffee
I cannot insert the brew
group.
You emptied the coffee grounds
container while the machine was
turned off.
container too fast.
The brew group is not in the correct
position.
grounds container.
The brew group is not in the correct
position.
Always empty the coffee grounds
container while the machine is ON.
If you empty the coffee grounds
container while the machine is
turned off, the coffee cycle counter
is not reset. In that case, the
'empty coffee grounds container'
icon willstay on the display even
though the container is not full.
Do not place back the coffee
grounds container until the display
prompts you to put it back
Close the service door. Turn the
machine off and back on again.
Wait for the machine ready screen
to appear and then remove the
brew group. Clean the brew group.
Remove the coffee grounds
container before you remove the
brew group
You did not put the brew group in
neutral position before placing it
back. Make sure that the lever is in
contact with the base of the brew
group and that the hook of the
brew group is in the correct
position.
Reset the machine by turning it on
The machine is still in the descaling
The coffee has too little
crema or is watery.
You are using an unsuitable coffee
procedure.
The grinder is set to a too coarse
setting.
blend.
and off. Place the drip tray and the
coffee grounds container back.
Leave the brew group out. Close
the maintenance door and turn
the machine on and off. Then try
to reinsert the brew group.
You cannot remove the brew
group when the descaling process
is active. First complete the
descaling process and then
remove the brew group.
Adjust the grinder to a finer
setting.
Start using a different coffee
blend.
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Problem Cause Solution
The machine is performing its self-
adjustment.
The brew group is dirty.Clean the brew group.
Brew a few cups of coffee.
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27
Coffee is leaking from the
coffee dispensing spout.
The coffee is not hot
enough.
The temperature is set too low.
You added milk.Whether the milk you add is warm
The machine grinds the
coffee beans, but coffee
does not come out.
The brew group is dirty.Clean the brew group.
The coffee dispensing spout is dirty.Clean the coffee dispensing spout
The coffee comes out
slowly.
The brew group is dirty.Clean the brew group.
The coffee exit duct is blocked.Clean the coffee exit duct with the
The coffee dispensing spout is
clogged.
The cups you use are cold.Preheat the cups by rinsing them
Check the menu settings.
The coffee exit duct is blocked.Clean the coffee exit duct with the
The grind is set to a too fine setting.Adjust the grinder to a coarser
The coffee is grind too finely.Use a different coffee blend or
Clean the coffee dispensing spout
and its holes with a pipe cleaner.
with hot water.
Set the temperature to 'high' in the
menu.
or cold, it always decreases the
temperature of the coffee to some
extent.
handle of the multifunctional tool
or a spoon handle.
setting.
and its holes with a pipe cleaner.
adjust the grinder.
handle of the multifunctional tool
or a spoon handle.
The machine circuit is blocked by
The frothed milk is too
cold.
The milk does not froth.The classic milk frother is dirty or not
limescale.
The cups are cold.Preheat the cups by rinsing them
assembled correctly.
Descale the machine.
with hot water.
Clean the classic milk frother and
make sure it is correctly
assembled.
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Problem Cause Solution
The type of milk used is not suitable
for frothing.
Different types of milk result in
different amounts of froth and
different froth qualities. We have
tested the following milk types
which proved to deliver a good
milk froth result: semi-skimmed or
full-fat cow's milk, soy milk and
lactose-free milk. Other types of
milk have not been tested and
may result in a small amount of
milk froth.
There is water under the
machine.
The machine is not placed on a
I cannot activate the
AquaClean filter and the
machine asks for
descaling.
The filter has not been replaced in
You did not install the AquaClean
You did not activate the new or
The drip tray is too full and
overflowed.
horizontal surface.
You have already replaced the
AquaClean filter 8 times. After you
have replaced the AquaClean filter 8
times, you need to descale the
machine.
time after the AquaClean filter icon
flashed and the capacity dropped to
0%.
filter during first installation, but after
having brewed approx. 50 coffees
(based on 100ml cups). The machine
has to be completely limescale-free
before you install the AquaClean
filter.
replaced AquaClean filter in the
machine menu. Also after replacing
the filter, you need to confirm
activation in the machine menu.
Empty the drip tray when the 'drip
tray full' indicator pops up through
the drip tray. Always empty the
drip tray before you start descaling
the machine.
Place the machine on a horizontal
surface so that the 'drip tray full'
indicator works properly.
Descale your machine first and
install the AquaClean filter. Always
activate the AquaClean filter in the
menu. Also do this when you
replace the filter.
Descale your machine first and
then install the AquaClean filter.
First descale the machine and
then install a new AquaClean filter.
After descaling, the filter counter is
reset to 0/8. Always confirm filter
activation in the machine menu.
Also do this after filter
replacement.
Descale your machine first. Then
activate the AquaClean filter in the
menu. Also do this when you
replace the filter.
The AquaClean filter icon
does not appear on the
display after I replaced
the filter.
You did not confirm activation in the
machine menu.
Confirm the activation of the filter
in the machine menu. If the display
shows 'START CALC CLEAN', you
first need to descale the machine.
Remove the AquaClean filter
before descaling and reinsert it
afterwards.
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Problem Cause Solution
The AquaClean filter is
installed, but the
descaling message
appears.
You have not activated the
AquaClean filter in the machine
menu.
First descale the machine and
then install a new AquaClean filter.
This will reset the filter counter to
0/8. Always confirm filter
activation in the machine menu,
also after filter replacement.
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The AquaClean filter does
not fit.
There is still water in the water tank.Empty the water tank before you
You are trying to install another filter
You need to remove air from the
filter.
than the AquaClean filter.
The rubber o-ring is not attached to
the AquaClean filter.
Let air bubbles come out of the
filter.
install the filter.
Only the AquaClean filter fits into
the machine.
Check the packaging for the o-ring
and attach it to the AquaClean
filter.
Demo mode function
The machine is equipped with a demo mode function.
1 Press and hold the standby button for more than 8 seconds to enter the
demo mode function.
2 To exit the demo mode, turn the machine OFF and ON using the main
switch at the back of the machine.
Ordering accessories Saeco
To clean and descale the machine, only use the Saeco maintenance
products. These products can be purchased in the Philips online shop (if
available in your country) at www.shop.philips.com/service, from your local
reseller or from the authorized service centers.
Ordering maintenance products:
Typenumber
CA6700Descaling solution
Product
CA6903AquaClean filter
HD5061Brew group grease
CA6704Degreasingtablets
Technical specifications
The manufacturer reserves the right to improve the technical specifications
of the product. All the preset quantities are approximate.
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DescriptionValue
Housing materialThermoplastic
Size (w x h x d)8.7 x 13.4 x 16.9 in.
Weight265 oz
Power cord length31.5 -47.2 in.
Control panel Front
Cup size up to 6 in.
Water tank60 fl oz, removable
Coffee bean hopper capacity8.8 oz
Coffee grounds drawer capacity15 pucks
Pump pressure 15 bar
Boilerstainless steel boiler
Safety devicesthermal fuse
Energy saving mode< 1 Wh
Nominal voltage - Power rating - Power supplySee data on inside of maintenance door
Disposal
This product may contain lead and mercury. Disposal of these materials may
be regulated due to environmental considerations. For disposal or recycling
information, please contact your local authorities or visit
www.recycle.philips.com.
Warranty and support
If you need information or support, please visit www.saeco.com/support or
read the separate international warranty leaflet.
To buy spare parts, visit www.shop.philips.com/service or go to your Saeco
dealer or authorized service center. You can also contact the Philips/Saeco
hotline in your country.