English
TROUBLESHOOTING GUIDE 29
8 Troubleshooting guide 
Experiencing difficulty operating your digital receiver? Check the following points first!
No picture, no sound and no front panel 
i
ndication.
No picture, no sound, but the front 
panel red LED is on.
No picture, no sound but the front 
panel the left hand LED is on.
No picture, no sound, the left LED is off 
and the right LED is green on the front 
panel of the receiver.
The remote does not operate.
You cannot find all the channels you 
think should be available.
You sometimes see a squared pattern 
on the screen, your picture is “freezing” 
or a picture showing a TV with a noisy 
pattern.
R
eceiver is not plugged into the mains.
Your receiver is in Standby mode.
You are watching a channel with no 
audio and video available.
You are viewing standard analogue. 
The SCART connection to the TV is 
faulty or loose.
Your TV has not selected the correct 
AV/EXT channel.
A timer is active, the receiver is locked, 
the front LEDs are either Green / Red 
or Orange / Red 
The remote control batteries have been 
inserted incorrectly or are dead.
You are not aiming your remote 
control at the receiver.
Your remote control setting does not 
match your receiver setting.
The signal to your aerial may be weak.
Your aerial may need adjusting or your 
local transmitter may not be working.
Ther
e could be a transmission problem.
Your aerial may have been moved, for 
example by severe weather.
Your aerial connection has become 
loose or disconnected.
C
heck mains connection and press the 
Standby button on the front of the 
r
eceiver.
Press either P+ or P- button or any 
number button to bring the receiver out 
of standby.
Press either P+ or P- button or any 
number button to change channel.
Press the TV/STB button on your remote. 
Check SCART TV connection, making sure 
cables are firmly pushed into the sockets.
Try manually selecting the AV/EXT 
channel on your TV.
Press the “TIMER” and the “0” buttons 
successively to cancel the TIMER and 
unlock the receiver.
Check the condition of the batteries 
and replace if necessary, according to 
instructions earlier in this manual.
Make sure you aim the remote at the 
receiver and not at the TV.
Refer to paragraph 7.
1 to modify your
remote control setting.
Try retuning your receiver, following the 
relevant steps in paragraph 5.3.2. If you 
are still missing channels, your aerial may 
need adjusting.
Call your local dealer.
This normall
y is only a temporary
situation and should cor
r
ect itself.
Check signal quality and if necessary realign your aerial.
Check all aerial connections and make 
sure they are all firmly pushed into 
sockets.
Problem Possible cause Action