Parallels H-Sphere - 3.6.3 Administrator’s Guide

Parallels H-Sphere 3.6.3 Administrator Guide

Parallels H-Sphere 3.6.3

Revision 1.0

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Contents

Preface 15

Typographical Conventions ......................................................................................................... 15

Feedback ..................................................................................................................................... 16

About This Guide 17

Introduction To Parallels H-Sphere 18

DNS Management ....................................................................................................................... 19

Server Management .................................................................................................................... 20

User Signup ................................................................................................................................. 20

Billing And Plan Management ..................................................................................................... 20

Merchant Gateway Management ................................................................................................ 21

User/Account/Domain Management ........................................................................................... 22

Resellers ...................................................................................................................................... 22

Domain Management .................................................................................................................. 23

SSL .............................................................................................................................................. 24

Support Center ............................................................................................................................ 25

Look and Feel Management ........................................................................................................ 25

Parallels H-Sphere Licensing 26

Purchasing and Leasing Parallels H-Sphere .................................................................... 26

Upgrading to Parallels H-Sphere 3.6.3 or higher .............................................................. 26

Upgrading Parallels H-Sphere Accounts .......................................................................... 27

Getting Started 28

Step1. Disable Global Resources ............................................................................................... 28

Step 2. Set up a Domain Registrar .............................................................................................. 29

Step 3. Configure Mail Notification Addresses ............................................................................ 29

Step 4. Set up Payment Settings ................................................................................................ 30

Step 5. Create Plans ................................................................................................................... 31

Step 6. Create Billing Periods ..................................................................................................... 31

Step 7. Configure Support Center ............................................................................................... 32

Step 8. Configure Look and Feel ................................................................................................. 32

Server Configuration 33

Physical Servers .......................................................................................................................... 33

Adding Physical Servers ................................................................................................... 34

Physical Server Controls ................................................................................................... 35

Deleting a Physical Server ................................................................................................ 36

Logical Servers ............................................................................................................................ 36

Adding Logical Servers ..................................................................................................... 37

Enabling User Signup on Logical Servers ........................................................................ 39

Removing Logical Servers ................................................................................................ 40

Setting Logical Server Additional Options ......................................................................... 40

Adding IPs ................................................................................................................................... 45

DNS Servers ................................................................................................................................ 48

Mail Server Settings .................................................................................................................... 50

Ошибка! Используйте вкладку "Главная" для применения Heading 1 к тексту, который должен здесь отображаться. 4

SPF and SRS .............................................................................................................................. 51

Enabling SPF and SRS ..................................................................................................... 51

Configuring SPF and SRS ................................................................................................ 52

AntiSpam and AntiVirus .............................................................................................................. 53

Enabling AntiSpam and AntiVirus in Control Panel .......................................................... 54

Configuring AntiSpam and AntiVirus Default Settings ...................................................... 54

System SMTP Relays.................................................................................................................. 55

Advanced Web Server Settings .................................................................................................. 56

Apache Version ................................................................................................................. 56

Apache Modules ............................................................................................................... 57

Using Gotroot.com Modsecurity™ Rules With H-Sphere ................................................. 60

PHP Modes ....................................................................................................................... 62

PHP Plugins ...................................................................................................................... 65

PHP Accelerators .............................................................................................................. 66

Server Groups ............................................................................................................................. 67

Load Balanced Server Clusters ................................................................................................... 69

Platform Change .......................................................................................................................... 71

Updating Physical Boxes From CP Interface .............................................................................. 73

Procedure .......................................................................................................................... 73

Physical Server Installation/Update Profiles ............................................................................... 75

Resource Prerequisites ............................................................................................................... 79

System Service Management ..................................................................................................... 82

DNS and Hosting 85

DNS Manager .............................................................................................................................. 86

Adding DNS Zones ...................................................................................................................... 86

Instant Alias Templates ............................................................................................................... 88

Adding Instant Alias Templates......................................................................................... 88

Editing Instant Alias Templates ......................................................................................... 90

DNS Records ............................................................................................................................... 91

Adding custom A records .................................................................................................. 92

Adding custom MX records ............................................................................................... 93

Adding custom CNAME records ....................................................................................... 93

Re-generating System Custom DNS Records .................................................................. 95

Hosting Your Corporate Site ....................................................................................................... 95

Step 1. Make sure you have a service DNS zone ............................................................ 95

Step 2. Create a service plan ............................................................................................ 96

Step 3. Disallow signups from outside your admin account. ............................................ 97

Step 4. Create a service account ...................................................................................... 97

Adding Domains for Third Level Hosting ..................................................................................... 98

Providing Mail Under Service Domain for Third-Level Hosting ................................................... 98

Control Panel Web Interface 99

Regional Settings ........................................................................................................................ 99

Images and Icons ...................................................................................................................... 101

Logo Images.................................................................................................................... 101

Icons And Control Images ............................................................................................... 103

Interface Texts ........................................................................................................................... 105

Login Texts ...................................................................................................................... 105

Signup Texts ................................................................................................................... 105

Miscellaneous Texts ........................................................................................................ 105

Skins and Colors ....................................................................................................................... 106

Disabling CP Skins .................................................................................................................... 108

Disabling CP Skins globally ............................................................................................ 108

Disabling CP Skins for reseller plans .............................................................................. 108

Setting Interface Language ....................................................................................................... 109

Ошибка! Используйте вкладку "Главная" для применения Heading 1 к тексту, который должен здесь отображаться. 5

Setting Default System Language .................................................................................. 109

Setting Admin Interface Language .................................................................................. 109

E-Mail Notifications 110

Setting E-Mail Notification Recipients ....................................................................................... 111

Editing E-Mail Notifications ........................................................................................................ 112

Configuring User Notification Rules .......................................................................................... 118

Online Invoices ................................................................................................................ 119

“No Charge” Notifications ................................................................................................ 119

Control Panel Configuration 121

Entering Company Information .................................................................................................. 122

Disabling Global Resources, Hosting Platforms And Reseller CP SSL .................................... 123

Using Background Job Manager ............................................................................................... 126

Supported TLD‟s ........................................................................................................................ 130

Installing Shared SSL Certificates ............................................................................................. 131

Shared SSL installation wizard ....................................................................................... 133

Managing Mail SSL ................................................................................................................... 135

Enabling Mail SSL ........................................................................................................... 136

Editing Mail SSL .............................................................................................................. 138

Reposting Certificates ..................................................................................................... 140

Disabling Mail SSL .......................................................................................................... 141

Using Credit Card Encryption .................................................................................................... 141

Turning On ...................................................................................................................... 141

Loading Private Key ........................................................................................................ 143

Turning Off ...................................................................................................................... 144

If You Lose Your Private Key .......................................................................................... 144

Adding Credit Card Brands ....................................................................................................... 145

Domain Registrars 146

Domain Registrar Manager ....................................................................................................... 146

Configuring Domain Registration Settings ...................................................................... 147

Step 1. Creating Connections with Domain Registrars ................................................... 147

Step 2. Associating Top Level Domains with Domain Registrars ................................... 147

Step 3. Setting Default Domain Registration Prices ....................................................... 148

Step 4. Configuring Registrar Connections for Resellers ............................................... 149

Editing Registrar Connection Settings ............................................................................ 149

Removing TLD Associations ........................................................................................... 149

Deleting Registrar Connections ...................................................................................... 150

Enom Configuration ................................................................................................................... 150

Setting Up Enom Connection .......................................................................................... 150

OpenSRS Configuration ............................................................................................................ 152

Setting Up OpenSRS Connection ................................................................................... 153

Asynchronous Response Management .......................................................................... 155

OnlineNIC Configuration ........................................................................................................... 157

Getting Prepared ............................................................................................................. 157

Setting Up OnlineNIC Connection................................................................................... 157

RRPproxy Configuration ............................................................................................................ 159

Setting Up RRPproxy Connection ................................................................................... 159

Ascionic Configuration ............................................................................................................... 161

Setting Up Ascionic Connection ...................................................................................... 161

TPPInternet Configuration ......................................................................................................... 163

Setting Up TPPInternet Connection ................................................................................ 163

Email Domain Registration ........................................................................................................ 165

Configuring Email Registrar ............................................................................................ 166

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Merchant Gateways 169

Merchant Gateway Manager ..................................................................................................... 170

Setting Up Merchant Gateway ........................................................................................ 171

Editing Merchant Gateway Settings ................................................................................ 171

Associating Merchant Gateways with Credit Card Vendors ........................................... 172

Editing Description for User Credit Card Statements...................................................... 172

Handling CC Charge Request Failures ........................................................................... 173

One Step Gateways ........................................................................................................ 174

AssureBuy Configuration ........................................................................................................... 174

Preparation ...................................................................................................................... 174

Configuration ................................................................................................................... 174

AuthorizeNet (Sim Protocol) Configuration ............................................................................... 176

Preparation ...................................................................................................................... 176

Configuration ................................................................................................................... 177

Bibit Configuration ..................................................................................................................... 179

Preparation ...................................................................................................................... 179

Configuration ................................................................................................................... 179

Cardia Services Configuration ................................................................................................... 180

Preparation ...................................................................................................................... 180

Configuration ................................................................................................................... 180

ECHO Configuration .................................................................................................................. 181

Preparation ...................................................................................................................... 181

Configuration ................................................................................................................... 181

ePDQ Configuration .................................................................................................................. 182

Preparation ...................................................................................................................... 182

Configuration ................................................................................................................... 182

eWay Configuration ................................................................................................................... 184

Preparation ...................................................................................................................... 184

Configuration ................................................................................................................... 184

HSBC Configuration .................................................................................................................. 185

Preparation ...................................................................................................................... 185

Configuration ................................................................................................................... 185

Innovative Gateway Configuration ............................................................................................ 186

Preparation ...................................................................................................................... 186

Configuration ................................................................................................................... 186

LinkPoint (API v3.01) Configuration .......................................................................................... 187

Preparation ...................................................................................................................... 187

Configuration ................................................................................................................... 189

Moneris Configuration ............................................................................................................... 191

Preparation ...................................................................................................................... 191

Configuration ................................................................................................................... 191

NetBilling Configuration ............................................................................................................. 192

Preparation ...................................................................................................................... 192

Configuration ................................................................................................................... 192

NTPNow Configuration .............................................................................................................. 194

Preparation ...................................................................................................................... 194

Configuration ................................................................................................................... 194

Paradata Configuration ............................................................................................................. 196

Preparation ...................................................................................................................... 196

Configuration ................................................................................................................... 196

PayGate Configuration .............................................................................................................. 197

Preparation ...................................................................................................................... 197

Configuration ................................................................................................................... 197

PayJunction Configuration ........................................................................................................ 198

Preparation ...................................................................................................................... 198

Configuration ................................................................................................................... 198

Plug‟n Pay Configuration ........................................................................................................... 199

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Preparation ...................................................................................................................... 199

Configuration ................................................................................................................... 199

Pay-Me-Now Configuration ....................................................................................................... 200

Preparation ...................................................................................................................... 200

Configuration ................................................................................................................... 200

PosNet Configuration ................................................................................................................ 201

Preparation ...................................................................................................................... 201

Configuration ................................................................................................................... 201

Protx (VSP Direct Protocol 2.22) Configuration ........................................................................ 202

Preparation ...................................................................................................................... 202

Configuration ................................................................................................................... 202

PSiGate (XML API) Configuration ............................................................................................. 203

Preparation ...................................................................................................................... 203

Configuration ................................................................................................................... 203

SecurePay Configuration .......................................................................................................... 205

Preparation ...................................................................................................................... 205

Configuration ................................................................................................................... 205

SkipJack Configuration .............................................................................................................. 206

Preparation ...................................................................................................................... 206

Configuration ................................................................................................................... 207

SecurePay.com.au Configuration .............................................................................................. 208

Preparation ...................................................................................................................... 208

Configuration ................................................................................................................... 208

SecureTrading Configuration .................................................................................................... 209

Preparation ...................................................................................................................... 209

Configuration ................................................................................................................... 209

ThePayDesk Configuration ....................................................................................................... 211

Preparation ...................................................................................................................... 211

Configuration ................................................................................................................... 212

Tucows Configuration ................................................................................................................ 213

Preparation ...................................................................................................................... 213

Configuration ................................................................................................................... 213

VeriSign PayFlow Pro With SSL Support (SDK v. 4) ................................................................ 215

Preparation ...................................................................................................................... 215

Configuration ................................................................................................................... 216

Web-based Payments 218

Web Payment Systems Manager .............................................................................................. 219

Work Principles ............................................................................................................... 219

Configuration Procedure ................................................................................................. 219

Setting Web Payment Instant Notification URL .............................................................. 220

2CheckOut Configuration .......................................................................................................... 221

Authorize.Net (Sim Protocol) Configuration .............................................................................. 222

Setting Up Authorize.Net ................................................................................................. 222

ChronoPay Configuration .......................................................................................................... 224

Setting Up ChronoPay .................................................................................................... 224

GestPay Configuration .............................................................................................................. 225

PayNova Configuration ............................................................................................................. 226

PayPal Merchant Gateway Configuration ................................................................................. 227

Preparation ...................................................................................................................... 227

Configuration ................................................................................................................... 227

Sentry Configuration .................................................................................................................. 228

Preparation ...................................................................................................................... 228

Setup Procedure ............................................................................................................. 228

Webmoney Configuration .......................................................................................................... 230

1. Set your own purse ..................................................................................................... 230

2. Activate Webmoney payments in your Parallels H-Sphere control panel .................. 230

WorldPay Configuration ............................................................................................................ 231

Setting Up WorldPay ....................................................................................................... 231

Ошибка! Используйте вкладку "Главная" для применения Heading 1 к тексту, который должен здесь отображаться. 8

Plans 233

Creating and Editing Plans (Plan Wizards) ............................................................................... 234

Starting Plan Creation Wizards ....................................................................................... 234

Starting Plan Edit Wizards .............................................................................................. 234

Simplified Plan Wizards .................................................................................................. 235

A Typical Web Hosting Plan Wizard.......................................................................................... 237

Step 1. Selecting Resources and Configuring Plan Settings .......................................... 238

Subsequent Steps. Setting Prices .................................................................................. 244

MySQL Plan Wizard .................................................................................................................. 245

Windows Plan Wizard................................................................................................................ 245

Windows RealMedia Plan Wizard ............................................................................................. 246

E-mail Plan Wizard .................................................................................................................... 246

Markup Plan Wizard .................................................................................................................. 246

Admin Plans .............................................................................................................................. 247

Creating Admin Plans ..................................................................................................... 247

Editing Admin Plans ........................................................................................................ 248

Demo Plans ............................................................................................................................... 249

Changing Account‟s Plan (Plan Groups) ................................................................................... 251

Understanding Plan Groups ............................................................................................ 252

Grouping Plans................................................................................................................ 252

Access to Plans ......................................................................................................................... 254

Plan Controls ............................................................................................................................. 255

Show ............................................................................................................................... 256

Copy ................................................................................................................................ 257

Delete .............................................................................................................................. 257

Plan Settings ............................................................................................................................. 257

Controlling RAM And CPU Usage ............................................................................................. 260

Enable RLimit in Plans .................................................................................................... 260

Configure RLimit Values ................................................................................................. 261

Limiting Resource Use For Individual Accounts ............................................................. 261

Placing Plans on Particular Boxes ............................................................................................ 262

Resources 265

Users, Accounts, Domains ........................................................................................................ 265

Users ............................................................................................................................... 266

Accounts .......................................................................................................................... 266

Domains .......................................................................................................................... 269

Traffic ......................................................................................................................................... 270

Traffic Calculation ........................................................................................................... 271

Traffic Limit ...................................................................................................................... 271

Traffic Pricing .................................................................................................................. 271

Restricting Traffic Usage and Traffic Limit ...................................................................... 272

Charging for Traffic ......................................................................................................... 273

Traffic Configuration Changes ........................................................................................ 278

Tracking End User Traffic Consumption ......................................................................... 279

Disk Space ................................................................................................................................ 279

Charging Users for Disk Space ....................................................................................... 280

Enabling/Disabling Summary Disk Usage ...................................................................... 281

Recreating Resources ............................................................................................................... 282

Blacklists in Parallels H-Sphere ................................................................................................ 283

Domains in blacklist ........................................................................................................ 283

Emails in blacklist ............................................................................................................ 284

Uploading and Exporting Black Lists .............................................................................. 285

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Billing 286

Plans ............................................................................................................................... 286

Billing Types .................................................................................................................... 286

Trial Hosting .................................................................................................................... 286

Billing Profiles .................................................................................................................. 286

Prices .............................................................................................................................. 286

Limiting Resources .......................................................................................................... 287

Billing Periods.................................................................................................................. 287

Crediting Accounts .......................................................................................................... 287

Debiting Accounts ........................................................................................................... 287

Billing Modes ................................................................................................................... 287

Traffic .............................................................................................................................. 287

Disk Space ...................................................................................................................... 288

E-mailing Invoices ........................................................................................................... 288

Taxes ............................................................................................................................... 288

Promotions ...................................................................................................................... 288

Billing Resellers ............................................................................................................... 288

Managing Debtors ........................................................................................................... 288

Money Returns ................................................................................................................ 288

Billing Statements ........................................................................................................... 289

Billing Types .............................................................................................................................. 290

Billing Profiles ............................................................................................................................ 290

Billing Periods and Discounts .................................................................................................... 291

Default and Actual Billing Periods. Base Prices .............................................................. 291

Monthly and Billing Period Resources ............................................................................ 291

Opening a New Billing Period/Month .............................................................................. 291

Creating and Configuring Actual Billing Periods ............................................................. 292

Changing Account‟s Billing Period ............................................................................................ 293

Changing Billing Period Start Date ............................................................................................ 294

Credit Limit ................................................................................................................................ 296

Setting Credit Limit in a Plan ........................................................................................... 297

Increasing Credit Limit for Individual Accounts ............................................................... 297

Resetting Credit Limit For All Users ................................................................................ 297

Fees Collected From Customers ............................................................................................... 298

Plan Fees ........................................................................................................................ 298

Free Units .................................................................................................................................. 299

Setting Prices and Free Units .................................................................................................... 300

Comments on Resources ................................................................................................ 300

Discounts ................................................................................................................................... 305

Billing Consequences of Editing Prices and Free Units ............................................................ 306

Taxes ......................................................................................................................................... 307

Tax Exemption ........................................................................................................................... 309

Enabling Tax Exemption ................................................................................................. 309

Setting Tax Exemption Mode at Signup .......................................................................... 310

Activating User Accounts with Tax Exemption Code Entered ........................................ 310

Money Returns .......................................................................................................................... 311

Events that Trigger Refunds ........................................................................................... 312

Refund Formulas ............................................................................................................. 312

Moneyback Period .......................................................................................................... 313

Reducing Quotas and Limits ........................................................................................... 313

Refund Percentage ......................................................................................................... 313

Managing Debtors ..................................................................................................................... 314

Punitive Measures ........................................................................................................... 314

Punitive Measures Automation ....................................................................................... 314

Start Date of Time in Debt ............................................................................................... 315

Promotions ................................................................................................................................ 316

Promotion Types ............................................................................................................. 316

Calculating Promotion Discounts .................................................................................... 316

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Creating Promotions ....................................................................................................... 316

Calculators shipped with H-Sphere ................................................................................. 319

Validators shipped with H-Sphere ................................................................................... 319

Associating Promotions With Plans ................................................................................ 319

Extra Packages ......................................................................................................................... 319

Creating Extra Packs ...................................................................................................... 319

Managing Extra Packs .................................................................................................... 320

Anniversary Based Billing .......................................................................................................... 322

Switching Between Billing Modes .............................................................................................. 322

Sending “No charge” Notifications ............................................................................................. 323

Warning of Immediate Charges in Case of Buying Additional Resources ................................ 323

Charging Accounts Whose Plans Change ................................................................................ 324

Charging End User Accounts .......................................................................................... 324

Charging Reseller Accounts ............................................................................................ 325

Dedicated Servers 326

Enabling Dedicated Servers in Globals ..................................................................................... 327

Adding MRTG Logical Servers and Network Switches ............................................................. 327

Adding MRTG Logical Servers........................................................................................ 328

Adding Network Switches ............................................................................................... 328

Viewing MRTG Server Info ............................................................................................. 330

Creating/Managing Dedicated Server Templates ..................................................................... 331

Custom-built Dedicated Servers ..................................................................................... 332

Dedicated Server Plans ............................................................................................................. 333

User Plans ....................................................................................................................... 333

User‟s Choosing a Server at Signup ............................................................................... 335

Reseller Plans ................................................................................................................. 336

Managing Dedicated Servers .................................................................................................... 338

Adding Dedicated Servers .............................................................................................. 338

Editing Dedicated Servers ............................................................................................... 340

Deleting Dedicated Servers ............................................................................................ 341

Dedicated Server Status ........................................................................................................... 341

Assigning Additional IP Ranges ................................................................................................ 343

1. Set Prices for Extra IPs in Plans ................................................................................. 343

2. Add IP Subnet ............................................................................................................. 343

3. Split IP Subnet to Smaller IP Ranges ......................................................................... 345

4. Create PTR zone for Reverse DNS Records .............................................................. 346

5. Assign IP Range to Dedicated Server ........................................................................ 347

6. Unassign IP Range ..................................................................................................... 348

Billing Dedicated Servers .......................................................................................................... 348

Bandwidth Billing Types .................................................................................................. 349

Bandwidth Billing Types Options..................................................................................... 350

Dedicated Servers‟ Maintenance .............................................................................................. 350

Regular Backups ............................................................................................................. 351

Maintenance Requests ................................................................................................... 351

Automatic Cancellation Settings ..................................................................................... 353

Resellers 354

Plans ............................................................................................................................... 354

Dual Nature of Resellers ................................................................................................. 354

Private Label ................................................................................................................... 354

Look and Feel and Regional Settings ............................................................................. 354

Merchant Gateways ........................................................................................................ 355

Domain Registration ........................................................................................................ 355

Providing Support ............................................................................................................ 355

Control Panel................................................................................................................... 355

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Web, Mail, and SQL Resources ...................................................................................... 355

Servers ............................................................................................................................ 355

SSL .................................................................................................................................. 356

Billing ............................................................................................................................... 356

Markup plans ................................................................................................................... 356

Reseller DNS ............................................................................................................................. 357

Step 1. Adding Reseller CP Alias Template ................................................................... 357

Step 2. Configuring Reseller DNS Servers ..................................................................... 359

Creating And Editing Reseller Plans ......................................................................................... 359

Step 1. Configuring The Plan .......................................................................................... 360

Step 2 .............................................................................................................................. 362

Billing Resellers ......................................................................................................................... 366

Fees Collected From Resellers ....................................................................................... 366

Fees for services provided with reseller account ............................................................ 366

Fees for services distributed with user accounts ............................................................ 366

Charging Resellers for Traffic ......................................................................................... 367

Reseller Control Panel SSL ....................................................................................................... 368

Enabling Reseller Control Panel SSL Protection ............................................................ 369

Disabling Reseller Control Panel SSL Protection ........................................................... 373

Reseller Shared SSL ................................................................................................................. 373

Resellers‟ Own Wildcard Certificates .............................................................................. 374

Sharing Your Wildcard Certificates with Resellers .......................................................... 375

Placing Resellers on Separate Boxes ....................................................................................... 377

Allocating Physical Servers to Resellers ................................................................................... 380

Supporting Resellers‟ Customers .............................................................................................. 381

Deleting Resellers ..................................................................................................................... 381

Suspending And Resuming Resellers ....................................................................................... 382

Moving Accounts Between Resellers ........................................................................................ 383

Account Management 384

Finding User Accounts .............................................................................................................. 385

Generic Search ............................................................................................................... 386

Search by Domain Name ................................................................................................ 387

Search by Contact Info .................................................................................................... 387

Search in Resellers ......................................................................................................... 388

Search Suspended Accounts .......................................................................................... 389

Search Deleted Accounts ................................................................................................ 390

Search Dedicated Server Accounts ................................................................................ 390

Search by VPS Hostname .............................................................................................. 391

Search by Account Balance ............................................................................................ 391

Search by Merchant Gateway Transactions ................................................................... 391

Search by Invoice/Balance Entries ................................................................................. 391

Search by Credit Card Charges ...................................................................................... 391

Search by Transfer Traffic ............................................................................................... 392

Search by Disk Usage ..................................................................................................... 393

Search by CC Processing Errors .................................................................................... 393

Search by Logical and Physical Servers ......................................................................... 393

Search by Reseller Traffic ............................................................................................... 394

Search by Resellers Disk Usage..................................................................................... 394

User Details ............................................................................................................................... 394

Admin Notes .............................................................................................................................. 395

Crediting Accounts .................................................................................................................... 396

Debiting Accounts...................................................................................................................... 397

View debits ...................................................................................................................... 400

Deleting Accounts...................................................................................................................... 400

Suspending and Resuming Accounts ....................................................................................... 402

Suspending Accounts ..................................................................................................... 404

Resuming Accounts ........................................................................................................ 404

Restoring Accounts ................................................................................................................... 405

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Reports ...................................................................................................................................... 406

Exporting Reports ........................................................................................................... 408

Billing Balance ................................................................................................................. 408

Estimated balance exhaustion date ................................................................................ 410

Daily Report..................................................................................................................... 411

Web Payments Log ......................................................................................................... 412

Charge Log...................................................................................................................... 413

Registrar Log ................................................................................................................... 414

Credit Card Charge ......................................................................................................... 415

Billing Entries................................................................................................................... 415

Signup/Go-away Statistics .............................................................................................. 417

Monthly Revenue ............................................................................................................ 417

Monetary Transactions .................................................................................................... 418

Transfer Traffic Report .................................................................................................... 419

Disk Usage Report .......................................................................................................... 421

Reseller Traffic Report .................................................................................................... 422

In Resellers Disk Usage Report ...................................................................................... 423

IP Addresses Report ....................................................................................................... 424

CC Processing Errors Report .......................................................................................... 425

Account Check ................................................................................................................ 426

Reports Installed in a Package ....................................................................................... 427

Processing Check Payments .................................................................................................... 433

Setting up the Check Mailing Address ............................................................................ 434

Setting E-mail .................................................................................................................. 434

Moderating Accounts ...................................................................................................... 434

Turning Off Check Payments For the Entire System ...................................................... 435

Splitting Multiple Accounts ........................................................................................................ 436

Granting SSH Access To Users ................................................................................................ 437

Customer Signup 439

Signing Up Users ....................................................................................................................... 439

Signing Up Users from Admin Control Panel .................................................................. 439

Signing Up Users from the Street ................................................................................... 441

Moderating User Signups .......................................................................................................... 441

Moderated Signups ......................................................................................................... 441

Email Notifications ........................................................................................................... 442

Activating Or Rejecting Signups...................................................................................... 442

Changing Details of Moderated Accounts ....................................................................... 443

Moderated Credit Card Signup ....................................................................................... 443

Signup Guard Settings .............................................................................................................. 444

Creating moderation rules ............................................................................................... 444

Setting Signup Guard Blacklist........................................................................................ 445

Viewing Signup Info ................................................................................................................... 446

Signup IPs ....................................................................................................................... 446

Signup Statistics .............................................................................................................. 447

Trial Hosting .............................................................................................................................. 448

Introduction to Trial Hosting ............................................................................................ 448

Managing Trial Accounts ................................................................................................. 448

Enabling Trial Registration .............................................................................................. 449

Grouping Trial Plans ....................................................................................................... 450

Managing Trial Accounts ................................................................................................. 451

Enabling Trial Registration .............................................................................................. 452

Grouping Trial Plans ....................................................................................................... 453

Migration 454

Moving Domains Between Accounts ......................................................................................... 454

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Domain Move Requirements ........................................................................................... 454

Moving Domains with Domain Mover ............................................................................. 455

Compatibility .................................................................................................................... 456

Manual Domain Move ..................................................................................................... 456

Moving Accounts Between Servers ........................................................................................... 456

Account move implies: .................................................................................................... 456

Cautions .......................................................................................................................... 457

Requirements .................................................................................................................. 457

Procedure ........................................................................................................................ 458

Migrating Individual Cobalt RAQ4 Accounts to Parallels H-Sphere .......................................... 459

Migration Procedure ........................................................................................................ 459

Billing Issues ................................................................................................................... 462

Migrating Individual cPanel Accounts to Parallels H-Sphere .................................................... 463

Preparing for Migration .................................................................................................... 463

Migration Procedure ........................................................................................................ 464

Billing Issues ................................................................................................................... 466

Migrating Individual Ensim Accounts to Parallels H-Sphere ..................................................... 467

Preparing for Migration .................................................................................................... 468

Migration Procedure ........................................................................................................ 469

Migration Notes ............................................................................................................... 472

Billing Issues ................................................................................................................... 473

Migrating Mass Accounts to Parallels H-Sphere ....................................................................... 473

Preparing for Migration .................................................................................................... 473

Migration Procedure ........................................................................................................ 473

Billing Issues ................................................................................................................... 475

Technical Support 476

Client Support Center ................................................................................................................ 477

Configuring Administration Security ................................................................................ 478

Managing Trouble Tickets ............................................................................................... 479

Task System.................................................................................................................... 483

Searching Trouble Tickets .............................................................................................. 484

Exchanging Private Messages ........................................................................................ 485

Managing KnowledgeBase ............................................................................................. 486

Ticket Statistics ............................................................................................................... 486

Ticket Queues ................................................................................................................. 487

Supporting Reseller End Users ....................................................................................... 488

Configuring Support Center ....................................................................................................... 489

Knowledge Base ........................................................................................................................ 492

Creating Knowledge Bases ............................................................................................. 493

Editing and Removing Knowledge Bases ....................................................................... 494

Exporting Knowledge Base ............................................................................................. 494

Importing Knowledge Bases ........................................................................................... 495

Spellcheck ....................................................................................................................... 495

Search ............................................................................................................................. 496

Settings ........................................................................................................................... 496

Custom Jobs .............................................................................................................................. 497

Adding Custom Jobs ....................................................................................................... 498

Adding Tasks to Custom Jobs ........................................................................................ 499

Tracking Custom Job Status ........................................................................................... 500

Mass Mail .................................................................................................................................. 501

Crash Report ............................................................................................................................. 503

Installation ....................................................................................................................... 503

Update ............................................................................................................................. 503

Changing E-Mail Address Where Reports Are Sent ....................................................... 504

Sending Crash Reports ................................................................................................... 504

Extended Physical Server Information ............................................................................ 506

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Parallels Virtuozzo Containers 507

Setting Up Parallels Virtuozzo Containers Node Server ........................................................... 508

Creating Virtuozzo Plans ........................................................................................................... 509

Creating Virtuozzo Plan Groups ................................................................................................ 511

Signing Up Users for Virtuozzo Plans ....................................................................................... 511

Configuring Virtuozzo API Socket Read Timeout ..................................................................... 513

Parallels Sitebuilder Integration 514

Setting Up Parallels Sitebuilder ................................................................................................. 515

Licensing Parallels Sitebuilder Accounts................................................................................... 517

Configuring Access to Parallels Sitebuilder Plans from Parallels H-Sphere Plans ................... 517

Migrating from Parallels SiteStudio to Parallels Sitebuilder ...................................................... 518

Third Party Products 519

Urchin ........................................................................................................................................ 520

Miva Kit (intro) ........................................................................................................................... 520

How Does It Work? ......................................................................................................... 521

Adding Miva Merchant Licenses ............................................................................................... 521

Affiliate Programs ...................................................................................................................... 523

How Do Affiliate Programs Work?................................................................................... 524

How Do I Set Up an Affiliate Program? ........................................................................... 524

Kanoodle™ Support .................................................................................................................. 526

AWStats Support ....................................................................................................................... 527

Setup ............................................................................................................................... 528

Configuration on Unix/Linux ............................................................................................ 528

Configuration on Windows .............................................................................................. 528

SpamAssassin Configuration Manager ..................................................................................... 529

In this chapter:

Typographical Conventions ............................................................................... 15

Feedback .......................................................................................................... 16

Formatting convention

Type of Information

Example

Special Bold

Items you must select, such as menu options, command buttons, or items in a list.

Go to the System tab. Titles of chapters,

sections, and subsections.

Read the Basic Administration chapter.

Italics

Used to emphasize the importance of a point, to introduce a term or to designate a command line placeholder, which is to be replaced with a real name or value.

The system supports the so called wildcard character search.

Monospace

The names of commands, files, directories, and domain names.

The license file is located in the

http://docs/common/

licenses directory.

C H A P T E R 1

Preface

Typographical Conventions

Before you start using this guide, it is important to understand the documentation conventions used in it.

The following kinds of formatting in the text identify special information.

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Preformatted

On-screen computer output in your commandline sessions; source code in XML, C++, or other programming languages.

# ls –al /files

total 14470

Preformatted Bold

What you type, contrasted with on-screen computer output.

# cd /root/rpms/php

CAPITALS

Names of keys on the keyboard.

SHIFT, CTRL, ALT

KEY+KEY

Key combinations for which the user must press and hold down one key and then press another.

CTRL+P, ALT+F4

Feedback

If you have found a mistake in this guide, or if you have suggestions or ideas on how to improve this guide, please send your feedback using the online form at

http://www.parallels.com/en/support/usersdoc/. Please include in your report the

guide‟s title, chapter and section titles, and the fragment of text in which you have found an error.

Parallels H-Sphere Administrator guide aims at hosting providers and explains how to

C H A P T E R 2

About This Guide

configure and administer Parallels H-Sphere control panel.

Parallels H-Sphere is a comprehensive hosting automation system that allows you to

In this chapter:

DNS Management ............................................................................................. 19

Server Management .......................................................................................... 20

User Signup ................................ ................................................................ ...... 20

Billing And Plan Management ........................................................................... 20

Merchant Gateway Management ....................................................................... 21

User/Account/Domain Management .................................................................. 22

Resellers ................................................................................................ ........... 22

Domain Management ........................................................................................ 23

SSL ................................................................................................................... 24

Support Center .................................................................................................. 25

Look and Feel Management .............................................................................. 25

C H A P T E R 3

Introduction To Parallels H-Sphere

provide a heterogeneous operating system environment to your customers across multiple servers. It can manage hosting servers located in various data centers.

Parallels H-Sphere can have a multiple server layout, called a cluster. The main server in the cluster is the actual Parallels H-Sphere Control Panel, a web application with graphical interface, which centralizes all hosting management tasks, controls all hosting servers and services, manages users, domains, events, and processes. Through Parallels H-Sphere web interface, you can configure and manage these and other subsystems, other servers (on page 18), user accounts and domains, etc. All system data, such as billing, domain, and other info, is stored in the Postgres system database. The Control panel consists of many subsystems, the major of them described below.

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DNS Management

All DNS is managed by Parallels H-Sphere. A typical Parallels H-Sphere setup requires one service domain name (example.com)

which is used as:

 the control panel domain (cp.example.com:8080 or cp.example.com:8443),  web server domain (web1.example.com, web2.example.com),  name server domain (ns1.example.com, ns2.example.com), etc.

It can also be used for third level hosting (on page 98) and instant access domain aliases (on page 88), as well as to host the corporate (promotional) website. (on page

95) The most typical configuration is to have two DNS servers, each on a separate box. In

case of one-server installations, you can put two DNS servers on one box (on page

48). By default, Parallels H-Sphere randomly assigns primary and secondary DNS servers for each domain to balance server load. If you want, you can assign master and slave roles to DNS logical servers.

Parallels H-Sphere creates a zone file for each domain name on both name servers, and allows end users to create custom DNS records through a web interface.

You can find more info on DNS Server Configuration in Understanding DNS Server Configuration documentation in System Administrator Guide.

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Server Management

We differentiate between physical and logical servers. Physical servers (on page 33) are actually or virtually separate computers with their own operating systems (Linux, FreeBSD Unix, or Windows). They can be emulated with VMWare or other software packages. Logical servers (on page 36) are programs that run on physical servers and process client requests. For instance when we talk about web, mail, DNS, mysql and other servers, we mean logical servers. A physical server can have one or more logical servers running.

Logical servers of the same nature and purpose make a server group (on page 67). In case of multiserver installations, logical servers of the same group are located on different physical servers, and Parallels H-Sphere randomly chooses from them to create user accounts, which evens server load and disk space usage.

In most instances, Parallels H-Sphere operates with logical servers, not physical servers. We work with logical servers when we add IPs (on page 45), configure system SMTP relays (on page 55), assign mail server roles, assign name server roles (on page 48), etc.

User Signup

To use hosting services, users (site owners and resellers) need to sign up for a hosting plan.

Parallels H-Sphere offers fully automated user signup (on page 434) through the signup wizard. Depending on the billing type and signup settings, accounts may not be created until moderated by administrator (on page 441). For instance, an account may not be immediately created because it was blacklisted by Signup Guard (on page 444) or because the user doesn‟t pay with a credit card.

Depending on the plan, access to the signup wizard can be unrestricted (available “from the street”) or allowed only from the admin control panel. Registration “from the street” can be performed by anybody without admin‟s interaction. Registration from the admin control panel goes through exactly the same steps, but can be performed only by the administrator. The latter is the only way to sign users up for publicly unavailable plans.

Billing And Plan Management

Parallels H-Sphere comes with a complete billing solution. When users sign up, buy or use hosting resources, it calculates user charges based on the prices you have specified and charges them to users‟ credit cards. When credit card charges don‟t apply, customer payments are added manually in the admin control panel. For more, see Introduction to Billing and Introduction to Plans.

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Merchant Gateway Management

Parallels H-Sphere can work with credit card processors and web based payment systems to collect payments from customers. To enable a connection with either of these, you need to configure a connection with the corresponding server.

CREDIT CARD PROCESSORS. Parallels H-Sphere offers complete automation with credit card processing. To charge an amount to a customer‟s credit card, Parallels H-Sphere connects to the merchant gateway server and sends an http request. Next, it waits for a response, and once the success confirmation is received, respective changes are made to the account balance.

Merchant Gateway Manager allows you to set up different merchant gateway accounts for different types of credit cards. For instance, you can process VISA cards with Authorize.Net, and MasterCard, with Verisign PayFlowPro. This way you can maximize your profits by processing every type of credit card with the gateway that offers the lowest rate for this type of card. For more, see Merchant Gateway Manager (on page

170). WEB BASED PAYMENT SYSTEMS. Parallels H-Sphere partially automates payments through

web based payment gateways, including WorldPay (on page 231), PayPal, 2CheckOut (on page 221), GestPay (on page 225), PaySystems, and PayNova (on page 226). Once you have registered an account with one of these gateways, you enter the account details in Parallels H-Sphere. Every time a user chooses to pay, Parallels HSphere passes account ID, amount payable, and possibly other details to the gateway. The user is then taken to the gateway‟s web interface to enter the credit card number and complete the transaction. When you receive the payment, you need to credit this user‟s account (on page 396) through the Parallels H-Sphere admin interface, as in processing check payments (on page 433). As a result, Parallels H-Sphere doesn‟t store credit card numbers of customers using web payment systems. For more, see Web Payment Systems Manager (on page 219).

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User/Account/Domain Management

On the user side, Parallels H-Sphere operates with three different tiers: users, accounts, and domains.

USERS. A user, for the most part, is nothing but a login and password to enter Parallels H-Sphere control panel. One user can have many accounts (control panels) created under the same or different plans, and switch between them without having to log in every time.

ACCOUNTS. Parallels H-Sphere primarily operates with accounts, not users. One account equals one license and one control panel with its own billing and interface settings. This means an account has its own balance, billing profiles, invoices, etc. The unique thing about each account is the numeric account ID. One user can have many accounts created under different plans and platforms, for instance an account under a Unix plan for SSH access (on page 437) and an account under a Windows plan for ODBC or ColdFusion hosting.

DOMAINS. Domains represent the third tier in the end-user side hierarchy. Your customers can have as many domains as they want under their one control panel license, unless you limit the domains they can have. In terms of a web server, a domain is little more than a correspondence to a web-site. Domains within one account share one control panel (one menu tree with the same look and feel), and, having no traffic usage or disk quota of their own, are billed in bulk with the same invoices.

Understanding Accounts, Domains, and Users (on page 265)

Resellers

The Reseller feature allows you to sell your hosting services through resellers. Unlike in other control panels, resellers in Parallels H-Sphere do not resell your plans. Rather, they sell your hosting resources such as disk space, traffic, mailboxes, etc. at retail prices, and are charged for them at wholesale prices. In other words, you set wholesale prices and allow your resellers to group your resources into their own plans and define their own retail prices for them. More on Billing Resellers (on page 366)

With the reseller admin CP, each reseller gets a private label hosting system, which leaves you completely invisible to the end customer even at user signup and domain registration. Resellers can have their own independent control panel URL, DNS server names, company information, and all other parameters visible from the user‟s control panel. They will appear to end customers as totally independent hosting companies. Furthermore, reseller control panels are inaccessible by IP, which excludes the possibility of accidental or intentional visits to your control panel URL.

Through their admin interface, resellers can customize the default look and feel of their users‟ control panels. They can change colors, replace all control panel images with those of their own, edit many texts, change the default control panel language and the currency of end user payments, etc. in exactly the same manner as it is done by the master admin.

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Domain Management

There are several options to setting up a domain in Parallels H-Sphere:  REGISTER A NEW DOMAIN. Parallels H-Sphere allows automatic registration of standard

second level domains right from the user control panel. It supports the regisrtation of all TLDs supported by Enom or OpenSRS in real time. You can configure Parallels H-Sphere to associate different TLDs with different registrars using the Domain Registrar Manager (on page 146). TLDs with non-automatic registration, including most regional domains, can be requested by the end user and then manually registered by the admin through the Email Domain Registrar (on page

165).

 TRANSFER an existing domain. Users can transfer domains they have been using

outside Parallels H-Sphere. After the transfer, users will need to update their info on the root DNS servers.

 Set up a THIRD LEVEL DOMAIN. Users can set up domains based on the service domain,

such as userdomain.servicedomain.com.

 Set up a WEBSITE WITHOUT A REGULAR DOMAIN NAME. Such websites have all basic

functionalities and are accessible from the web at automatically generated addresses based on the service domain, such as

123.uNNNN.servicedomain.com.

 PARK A DOMAIN. This allows you to use Parallels H-Sphere DNS server for mapping

IPs and domain names serviced and hosted elsewhere.

 Create an ACCOUNT WITHOUT ANY DOMAIN. The user will be given disk space on the web

server with FTP access, but no DNS to set up a website.

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SSL

Parallels H-Sphere recognizes the following uses and types of SSL certificates: WEBSITE SSL - users can install SSL certificates one per website right from their user

control panels. For instance, a user can set up a certificate on user.com to have the user.com website secured with SSL. This can be installed only on websites with dedicated IPs.

SHARED SSL uses wildcard certificates to secure third level domains. For instance, if provider.com is a service domain offered for third level hosting, you can set up a wildcard certificate on provider.com to secure domains like user1.provider.com and user2.provider.com. More>> (on page 131)

CP SSL - you can secure your control panel with a regular SSL certificate. At this point, CP SSL is installed from the command line on the CP server.

RESELLER CP SSL - you can configure your Parallels H-Sphere to let resellers secure their control panels with regular SSL certificates. More>> (on page 368)

RESELLER SHARED SSL - resellers can install wildcard certificates to secure their customers‟ websites. More>> (on page 373)

DELEGATED SHARED SSL - you can allow your resellers to offer their customers your service domain for third level hosting and wildcard certificate installed on it.

MAIL SSL - you can install SSL on the service DNS zone to secure mail sent and received by your customers‟ mail clients (such as Outlook Express). Mail SSL is enabled globally in the system for all end users, including those under resellers. It is available only to master admin. More>> (on page 135)

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Support Center

Parallels H-Sphere Support Center includes Ticket Center, Knowledge Base, and Custom Jobs modules.

TICKET CENTER. Trouble tickets can be created either from any place in the user control panel or from email messages. Parallels H-Sphere periodically polls support mailbox, converts incoming messages into trouble tickets, and puts them in the general queue where they can be picked up, assigned to other administrators, answered, and closed. Depending on how they were created, answered tickets are emailed back to the customers or show up in the ticket center of end users‟ control panels. Support personnel can exchange notes on tickets - the notes are invisible to customers. More on Providing Customer Support

KNOWLEDGE BASE. Administrators can add common questions and answers to a centralized location, group them by categories, and perform search by keywords. The knowledge base is integrated with the ticket center to suggest answers to typical questions. More on Knowledge Base (on page 492)

CUSTOM JOBS. Parallels H-Sphere also offers an interface to track additional services offered to resellers or end users, such as web design and development, installation, migration, and alike. The list of custom jobs and their status can be viewed from the customer‟s interface. More on Custom Jobs (on page 497)

Look and Feel Management

Parallels H-Sphere comes with a few skins users can choose from. Different skins offer different navigation schemes:

 XP Reloaded - default left-menu skin since Parallels H-Sphere 3.1.  XPressia - pages are accessible from the horizontal JavaScript navigation bar AND

icons on the home page.

 Left Menu - although this skin has a quick access page linking to the most frequently

used pages, the principal navigation is through the left side menu.

 No Menu - pages are accessible from clicking navigation icons on the home page. Each of the skins has a text based variation where navigation icons are replaced with

text links. As administrator, you can configure interface settings, including images and icons (on

page 101), default skins and colors (on page 106), interface texts (on page 105), and notification e-mails (on page 112).

The administrator can also allow users to choose preferred skins and languages.

Parallels H-Sphere 3.6.3 uses a unified Parallels key administration system for

C H A P T E R 4

Parallels H-Sphere Licensing

licensing. You will need a new license key if you are going to:

 Purchase or lease Parallels H-Sphere 3.6.3 or higher  Upgrade earlier Parallels H-Sphere versions to the latest version  Upgrade the number of accounts

Purchasing and Leasing Parallels H-Sphere

Before installing Parallels H-Sphere, go to http://www.parallels.com/store/hsphere/ to purchase or lease Parallels H-Sphere.

Every new license purchase includes 12 months of Software Update Service (SUS) that entitles you to version upgrade licenses throughout the life of your SUS. You will be required in order to receive further upgrades. All leased license keys (monthly) include SUS.

After a fresh installation, when you first log into the Parallels H-Sphere control panel, you will see the prompt to enter the license from the file. Add the purchased license as described below. After the license has been added successfully, you will see the license details on the License Info page.

Upgrading to Parallels H-Sphere 3.6.3 or higher

Before upgrading earlier Parallels H-Sphere versions to 3.6.3 or higher, make sure to upgrade your key at https://www.parallels.com/hsphere/key_upgrade/

Parallels H-Sphere keys can be updated to support newer versions of the software when they are SUS enabled. When the SUS feature of your key is up-to-date, you can perform the upgrade of the key without extra costs. In case you run out of this service, please contact our sales representatives in order to renew/reinstate it.

Warning: Old Parallels H-Sphere licenses are incompatible with Parallels licenses! Also, no backward compatibility is provided for Parallels licenses on Parallels H-Sphere

3.1 Patch 1 and earlier. Important: When you upgrade Parallels H-Sphere from 3.1 Patch 1 or earlier, you

would lose your older license and would not be able to enter your control panel unless you apply a new license. So you must upgrade your license before the upgrade.

 To upgrade the license:

1. Click License Info in the Parallels H-Sphere control panel menu.

2. Add the purchased license key. You have two ways of adding the

license key:

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 Under License Code Activation in the Activate Code field, enter the Key Activation

Code and click Activate.

 Under License File in the License Key File field, click Upload, then click Browse

to choose the license key file (you could add the license key either zipped or in XML format), then click Submit.

After that, you will get the details of the applied key in the page:

 Key Number: license key identifier  Key Version: a number which is incremented each time you upgrade your license.

When you add the license for the first time, its value will be 0001.

 Auto Update Date: the date when Parallels H-Sphere will try to automatically

update the license.

 Expiration Date: 10 days after the Auto Update Date are given to the Parallels H-

Sphere administrator to update the license manually if the automatic update fails or not possible.

 H-Sphere Version: Parallels H-Sphere version the license is applicable to.  Accounts: the number of accounts this license is provided for.  Physical Servers, Resellers, Staff Members: the license may restrict the number of

physical servers, resellers, or administrator accounts in the Control Panel.

 Sitebuilder Support: Parallels H-Sphere now comes with Parallels SiteBuilder

integration (reserved for future implementation).

 Sharepoint Support, SiteStudio Support, MS Exchange Support, VPS Support: support

for legacy Parallels H-Sphere features.

Upgrading Parallels H-Sphere Accounts

If you want to upgrade the number of accounts that your key holds, you can do that through our online store at http://www.parallels.com/store/hsphere/upgrades.

This document explains what you need to do in order to set up your hosting system

In this chapter:

Step1. Disable Global Resources ...................................................................... 28

Step 2. Set up a Domain Registrar .................................................................... 29

Step 3. Configure Mail Notification Addresses ................................................... 29

Step 4. Set up Payment Settings ....................................................................... 30

Step 5. Create Plans ......................................................................................... 31

Step 6. Create Billing Periods ............................................................................ 31

Step 7. Configure Support Center ..................................................................... 32

Step 8. Configure Look and Feel ....................................................................... 32

C H A P T E R 5

Getting Started

with minimum required configuration, considering the following:  We presume that you have purchased Parallels H-Sphere license, installed

Parallels H-Sphere system, configured and tested it.

 A standard Parallels H-Sphere installation sets up a service dns zone (on page 86),

reseller CP alias, and an instant alias template (on page 88), creates a wwwuser account for hosting your corporate site (on page 95).

Follow the given instructions step by step to configure your control panel.

Step1. Disable Global Resources

Skip this step if you‟re not going to disable any resources, hosting platforms or logical servers.

You can globally disable resources, hosting platforms, CP designs, dedicated of virtual private servers, etc. if you don‟t offer them to your customers.

1. Go to Plans - > Globals in your Admin CP.

2. On the page that shows, uncheck the resources and/or hosting platform

you want to be entirely disabled in the system and submit changes. This will affect all your plans and those of resellers. However, only new singups, but not your current accounts, are subject to such changes.

 To disable resources and platforms only for specific plans:

1. Go to Plans - > Manage menu and click to edit the existing plan via Plan Edit Wizard.

2. Go through Plan Edit Wizard and submit it step by step without changing prices.

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Step 2. Set up a Domain Registrar

Domain registrars need to be added and configured to allow customers to register second level domains directly from their control panels.

1. Select Domain Registrar in the Settings menu.

2. Select a domain registrar in the Add New Registrar drop down box and

click Add.

3. Enter this domain registrar properties. Check with Domain Registrar Manager (on page 146) for detailed instructions.

4. In the Set Active drop down box, select this domain registrar.

5. In the TLD drop down box, select the top level domain you would like to

associate with this registrar.

6. Click the Activate button.

7. Click Define Terms/Prices button for the new record that appeared.

Enter prices for each time period and click Submit Query.

Step 3. Configure Mail Notification Addresses

 To subscribe your staff to receive copies of user e-mail notifications:

1. Go to the Settings menu - > Notifications - > Notification Recipients.

2. On the page that appears add subscribers to mailing lists you choose.

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Step 4. Set up Payment Settings

On this step you can configure Parallels H-Sphere to process credit cards, accept check payments and perform online web payments for the services you provide.

 To configure credit card processing through Merchant Gateway Manager

(on page 170):

1. Go to the Settings menu ->Payment Settings -> CC Brands and add necessary CC brands.

2. Go to the Settings menu ->Payment Settings -> Merchant Gateway and add necessary merchant gateway from the drop down menu and click Add.

3. In the Set Active drop down box, select this merchant gateway. You can have only one active merchant gateway at a time.

4. In the Payment Type drop down box, select the CC brand you would like to process with this merchant gateway.

5. Click the Activate button.

 To configure Web Payment Processor (on page 219), like PayPal or

2CheckOut:

1. Go to the Settings menu ->Payment Settings -> Merchant Gateway.

2. Select the payment system from the drop-down menu and click Edit:

3. Enter your account settings. Once you enter correct settings, the web

payment system will appear in the list as Active

 To configure Processing Check Payments (on page 433):

1. Go to the Settings menu ->Payment Settings -> Merchant Gateway.

2. Enable Accept Checks.

+ 503 hidden pages

Parallels H-Sphere - 3.6.3 Administrator’s Guide

Specifications and Main Features

Frequently Asked Questions

User Manual