Parallels H-Sphere - 3.1 Administrator’s Guide

Parallels® H-Sphere

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ISBN: N/A Parallels 660 SW 39th Street Suite 205 Renton, Washington 98057 USA Phone: +1 (425) 282 6400 Fax: +1 (425) 282 6444

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Contents

Preface 15

Typographical Conventions ......................................................................................................... 15

Feedback ..................................................................................................................................... 16

About This Guide 17

Introduction To Parallels H-Sphere 18

DNS Management ....................................................................................................................... 19

Server Management .................................................................................................................... 20

User Signup ................................................................................................................................. 20

Billing And Plan Management ..................................................................................................... 21

Merchant Gateway Management ................................................................................................ 21

User/Account/Domain Management ............................................................................................ 22

Resellers ...................................................................................................................................... 23

Domain Management .................................................................................................................. 24

SSL .............................................................................................................................................. 25

Support Center ............................................................................................................................ 26

Look and Feel Management ........................................................................................................ 26

Getting Started 27

Step1. Disable Global Resources ................................................................................................ 28

Step 2. Set up a Domain Registrar .............................................................................................. 29

Step 3. Configure Mail Notification Addresses ............................................................................ 29

Step 4. Set up Payment Settings ................................................................................................. 30

Step 5. Create Plans.................................................................................................................... 31

Step 6. Create Billing Periods ...................................................................................................... 31

Step 7. Configure Support Center ............................................................................................... 32

Step 8. Configure Look and Feel ................................................................................................. 32

Server Configuration 33

Physical Servers .......................................................................................................................... 34

Adding Physical Servers ................................................................................................... 35

Physical Server Controls ................................................................................................... 36

Deleting a Physical Server ................................................................................................ 37

Logical Servers ............................................................................................................................ 37

Adding Logical Servers ..................................................................................................... 38

Enabling User Signup on Logical Servers ......................................................................... 40

Removing Logical Servers ................................................................................................ 41

Setting Logical Server Additional Options ......................................................................... 41

Adding IPs ................................................................................................................................... 46

DNS Servers ................................................................................................................................ 50

Mail Server Settings..................................................................................................................... 51

SPF and SRS .............................................................................................................................. 52

Enabling SPF and SRS ..................................................................................................... 52

Configuring SPF and SRS ................................................................................................. 53

AntiSpam and AntiVirus ............................................................................................................... 54

Enabling AntiSpam and AntiVirus in Control Panel........................................................... 54

Preface 4

Configuring AntiSpam and AntiVirus Default Settings ...................................................... 55

System SMTP Relays .................................................................................................................. 56

Advanced Web Server Settings ................................................................................................... 57

Apache Version ................................................................................................................. 57

Apache Modules ................................................................................................................ 58

PHP Modes ....................................................................................................................... 64

PHP Plugins ...................................................................................................................... 67

Server Groups ............................................................................................................................. 68

Load Balanced Server Clusters ................................................................................................... 71

Platform Change .......................................................................................................................... 73

Updating Physical Boxes From CP Interface .............................................................................. 76

Procedure .......................................................................................................................... 76

Physical Server Installation/Update Profiles ................................................................................ 77

Resource Prerequisites ............................................................................................................... 81

System Service Management ...................................................................................................... 85

DNS and Hosting 87

DNS Manager .............................................................................................................................. 88

Adding DNS Zones ...................................................................................................................... 88

Instant Alias Templates ............................................................................................................... 90

Adding Instant Alias Templates ......................................................................................... 91

Editing Instant Alias Templates ......................................................................................... 93

DNS Records ............................................................................................................................... 94

Adding custom A records .................................................................................................. 95

Adding custom MX records ............................................................................................... 96

Adding custom CNAME records ........................................................................................ 96

Re-generating System Custom DNS Records .................................................................. 98

Hosting Your Corporate Site ........................................................................................................ 98

Step 1. Make sure you have a service DNS zone ............................................................. 98

Step 2. Create a service plan ............................................................................................ 99

Step 3. Disallow signups from outside your admin account. ........................................... 100

Step 4. Create a service account .................................................................................... 100

Adding Domains for Third Level Hosting ................................................................................... 101

Providing Mail Under Service Domain for Third-Level Hosting ................................................. 101

Control Panel Web Interface 102

Regional Settings ....................................................................................................................... 103

Images and Icons ...................................................................................................................... 105

Logo Images .................................................................................................................... 105

Icons And Control Images ............................................................................................... 107

Interface Texts ........................................................................................................................... 109

Login Texts ...................................................................................................................... 109

Signup Texts .................................................................................................................... 109

Miscellaneous Texts ........................................................................................................ 109

Skins and Colors ........................................................................................................................ 110

Disabling CP Skins .................................................................................................................... 112

Disabling CP Skins globally ............................................................................................. 112

Disabling CP Skins for reseller plans .............................................................................. 112

Setting Interface Language ....................................................................................................... 113

Setting Default System Language ................................................................................... 113

Setting Admin Interface Language .................................................................................. 113

E-Mail Notifications 114

Setting E-Mail Notification Recipients ........................................................................................ 115

Editing E-Mail Notifications ........................................................................................................ 116

Preface 5

Configuring User Notification Rules ........................................................................................... 121

Online Invoices ................................................................................................................ 122

“No Charge” Notifications ................................................................................................ 123

Control Panel Configuration 124

Entering Company Information .................................................................................................. 125

Disabling Global Resources, Hosting Platforms And Reseller CP SSL .................................... 126

Using Background Job Manager ............................................................................................... 129

Manipulating Cron Jobs ................................................................................................... 129

Cron Job Details .............................................................................................................. 132

Current Jobs .................................................................................................................... 133

Supported TLD‟s ........................................................................................................................ 133

Installing Shared SSL Certificates ............................................................................................. 134

Shared SSL installation wizard ........................................................................................ 136

Managing Mail SSL.................................................................................................................... 138

Enabling Mail SSL ........................................................................................................... 139

Editing Mail SSL .............................................................................................................. 141

Reposting Certificates ..................................................................................................... 142

Disabling Mail SSL .......................................................................................................... 143

Using Credit Card Encryption .................................................................................................... 143

Turning On ....................................................................................................................... 143

Loading Private Key ........................................................................................................ 145

Turning Off ....................................................................................................................... 146

If You Lose Your Private Key .......................................................................................... 146

Adding Credit Card Brands ........................................................................................................ 147

Domain Registrars 148

Domain Registrar Manager ....................................................................................................... 149

Configuring Domain Registration Settings ...................................................................... 149

Step 1. Creating Connections with Domain Registrars ................................................... 150

Step 2. Associating Top Level Domains with Domain Registrars ................................... 150

Step 3. Setting Default Domain Registration Prices........................................................ 151

Step 4. Configuring Registrar Connections for Resellers ............................................... 151

Editing Registrar Connection Settings ............................................................................ 152

Removing TLD Associations ........................................................................................... 152

Deleting Registrar Connections ....................................................................................... 152

Enom Configuration ................................................................................................................... 153

Setting Up Enom Connection .......................................................................................... 153

OpenSRS Configuration ............................................................................................................ 155

Setting Up OpenSRS Connection ................................................................................... 156

Asynchronous Response Management .......................................................................... 158

OnlineNIC Configuration ............................................................................................................ 160

Getting Prepared ............................................................................................................. 160

Setting Up OnlineNIC Connection ................................................................................... 160

RRPproxy Configuration ............................................................................................................ 162

Setting Up RRPproxy Connection ................................................................................... 162

Ascionic Configuration ............................................................................................................... 164

Setting Up Ascionic Connection ...................................................................................... 164

TPPInternet Configuration ......................................................................................................... 166

Setting Up TPPInternet Connection ................................................................................ 166

Email Domain Registration ........................................................................................................ 168

Configuring Email Registrar ............................................................................................ 169

Merchant Gateways 172

Merchant Gateway Manager ..................................................................................................... 173

Preface 6

Setting Up Merchant Gateway ........................................................................................ 174

Editing Merchant Gateway Settings ................................................................................ 174

Associating Merchant Gateways with Credit Card Vendors ........................................... 175

Editing Description for User Credit Card Statements ...................................................... 175

Handling CC Charge Request Failures ........................................................................... 176

One Step Gateways ........................................................................................................ 177

AssureBuy Configuration ........................................................................................................... 177

Preparation ...................................................................................................................... 177

Configuration ................................................................................................................... 177

AuthorizeNet (Sim Protocol) Configuration ............................................................................... 180

Preparation ...................................................................................................................... 180

Configuration ................................................................................................................... 180

Bibit Configuration ..................................................................................................................... 182

Preparation ...................................................................................................................... 182

Configuration ................................................................................................................... 182

Cardia Services Configuration ................................................................................................... 183

Preparation ...................................................................................................................... 183

Configuration ................................................................................................................... 183

ECHO Configuration .................................................................................................................. 184

Preparation ...................................................................................................................... 184

Configuration ................................................................................................................... 184

ePDQ Configuration................................................................................................................... 185

Preparation ...................................................................................................................... 185

Configuration ................................................................................................................... 185

eWay Configuration ................................................................................................................... 187

Preparation ...................................................................................................................... 187

Configuration ................................................................................................................... 187

HSBC Configuration .................................................................................................................. 188

Preparation ...................................................................................................................... 188

Configuration ................................................................................................................... 188

Innovative Gateway Configuration ............................................................................................. 189

Preparation ...................................................................................................................... 189

Configuration ................................................................................................................... 189

LinkPoint (API v3.01) Configuration .......................................................................................... 190

Preparation ...................................................................................................................... 190

Configuration ................................................................................................................... 191

Moneris Configuration................................................................................................................ 194

Preparation ...................................................................................................................... 194

Configuration ................................................................................................................... 194

NetBilling Configuration ............................................................................................................. 195

Preparation ...................................................................................................................... 195

Configuration ................................................................................................................... 196

NTPNow Configuration .............................................................................................................. 197

Preparation ...................................................................................................................... 197

Configuration ................................................................................................................... 197

Paradata Configuration .............................................................................................................. 199

Preparation ...................................................................................................................... 199

Configuration ................................................................................................................... 199

PayGate Configuration .............................................................................................................. 200

Preparation ...................................................................................................................... 200

Configuration ................................................................................................................... 200

PayJunction Configuration ......................................................................................................... 202

Preparation ...................................................................................................................... 202

Configuration ................................................................................................................... 202

Plug‟n Pay Configuration ........................................................................................................... 204

Preparation ...................................................................................................................... 204

Configuration ................................................................................................................... 204

Pay-Me-Now Configuration ....................................................................................................... 206

Preparation ...................................................................................................................... 206

Preface 7

Configuration ................................................................................................................... 206

PosNet Configuration................................................................................................................. 207

Preparation ...................................................................................................................... 207

Configuration ................................................................................................................... 207

Protx (VSP Direct Protocol 2.22) Configuration ........................................................................ 208

Preparation ...................................................................................................................... 208

Configuration ................................................................................................................... 208

PSiGate (XML API) Configuration ............................................................................................. 209

Preparation ...................................................................................................................... 209

Configuration ................................................................................................................... 209

SecurePay Configuration ........................................................................................................... 211

Preparation ...................................................................................................................... 211

Configuration ................................................................................................................... 211

SkipJack Configuration .............................................................................................................. 212

Preparation ...................................................................................................................... 212

Configuration ................................................................................................................... 213

SecurePay.com.au Configuration .............................................................................................. 214

Preparation ...................................................................................................................... 214

Configuration ................................................................................................................... 214

SecureTrading Configuration ..................................................................................................... 215

Preparation ...................................................................................................................... 215

Configuration ................................................................................................................... 215

ThePayDesk Configuration ........................................................................................................ 217

Preparation ...................................................................................................................... 217

Configuration ................................................................................................................... 218

Tucows Configuration ................................................................................................................ 219

Preparation ...................................................................................................................... 219

Configuration ................................................................................................................... 219

VeriSign PayFlow Pro Configuration ......................................................................................... 221

Preparation ...................................................................................................................... 221

Configuration ................................................................................................................... 221

VeriSign PayFlow Pro With SSL Support .................................................................................. 223

Preparation ...................................................................................................................... 223

Configuration ................................................................................................................... 223

Web-based Payments 226

Web Payment Systems Manager .............................................................................................. 227

Work Principles................................................................................................................ 227

Configuration Procedure ................................................................................................. 227

Setting Web Payment Instant Notification URL ............................................................... 228

2CheckOut Configuration .......................................................................................................... 229

Authorize.Net (Sim Protocol) Configuration .............................................................................. 230

Setting Up Authorize.Net ................................................................................................. 230

ChronoPay Configuration .......................................................................................................... 232

Setting Up ChronoPay ..................................................................................................... 232

GestPay Configuration............................................................................................................... 233

PayNova Configuration .............................................................................................................. 234

PayPal Merchant Gateway Configuration ................................................................................. 235

Preparation ...................................................................................................................... 235

Configuration ................................................................................................................... 235

Sentry Configuration .................................................................................................................. 236

Preparation ...................................................................................................................... 236

Setup Procedure.............................................................................................................. 236

Webmoney Configuration .......................................................................................................... 238

1. Set your own purse ..................................................................................................... 238

2. Activate Webmoney payments in your Parallels H-Sphere control panel ................... 238

WorldPay Configuration ............................................................................................................. 239

Setting Up WorldPay ....................................................................................................... 239

Preface 8

Plans 241

Creating and Editing Plans (Plan Wizards) ............................................................................... 242

Starting Plan Creation Wizards ....................................................................................... 242

Starting Plan Edit Wizards ............................................................................................... 242

Simplified Plan Wizards ................................................................................................... 243

A Typical Plan Wizard................................................................................................................ 245

Step 1. Selecting Resources and Configuring Plan Settings .......................................... 246

Subsequent Steps. Setting Prices ................................................................................... 257

MySQL Plan Wizard .................................................................................................................. 258

Windows Plan Wizard ................................................................................................................ 258

Windows RealMedia Plan Wizard ............................................................................................. 259

E-mail Plan Wizard .................................................................................................................... 259

VPS Plan Wizard ....................................................................................................................... 259

Markup Plan Wizard .................................................................................................................. 260

Admin Plans ............................................................................................................................... 261

Creating Admin Plans ...................................................................................................... 261

Editing Admin Plans ........................................................................................................ 262

Demo Plans ............................................................................................................................... 263

Access to Plans ......................................................................................................................... 266

Plan Controls ............................................................................................................................. 267

Show ................................................................................................................................ 268

Copy ................................................................................................................................ 268

Delete .............................................................................................................................. 268

Plan Settings .............................................................................................................................. 269

Controlling RAM And CPU Usage ............................................................................................. 271

Enable RLimit in Plans .................................................................................................... 271

Configure RLimit Values .................................................................................................. 272

Limiting Resource Use For Individual Accounts .............................................................. 272

Placing Plans on Particular Boxes ............................................................................................. 273

Resources 276

Users, Accounts, Domains ........................................................................................................ 277

Users ............................................................................................................................... 277

Accounts .......................................................................................................................... 277

Domains .......................................................................................................................... 280

Traffic ......................................................................................................................................... 281

Traffic Calculation ............................................................................................................ 281

Traffic Limit ...................................................................................................................... 282

Traffic Pricing ................................................................................................................... 282

Restricting Traffic Usage and Traffic Limit ...................................................................... 283

Charging for Traffic .......................................................................................................... 284

Traffic Configuration Changes ......................................................................................... 289

Tracking End User Traffic Consumption ......................................................................... 290

Disk Space ................................................................................................................................. 290

Charging Users for Disk Space ....................................................................................... 291

Enabling/Disabling Summary Disk Usage ....................................................................... 292

Recreating Resources ............................................................................................................... 293

Blacklists in Parallels H-Sphere ................................................................................................. 294

Domains in blacklist ......................................................................................................... 294

Emails in blacklist ............................................................................................................ 295

Uploading and Exporting Black Lists ............................................................................... 296

Billing 297

Plans ................................................................................................................................ 297

Preface 9

Billing Types .................................................................................................................... 297

Trial Hosting .................................................................................................................... 297

Billing Profiles .................................................................................................................. 297

Prices ............................................................................................................................... 298

Limiting Resources .......................................................................................................... 298

Billing Periods .................................................................................................................. 298

Crediting Accounts .......................................................................................................... 298

Debiting Accounts ........................................................................................................... 298

Billing Modes ................................................................................................................... 299

Traffic ............................................................................................................................... 299

Disk Space ...................................................................................................................... 299

E-mailing Invoices ........................................................................................................... 299

Taxes ............................................................................................................................... 299

Promotions ...................................................................................................................... 299

Billing Resellers ............................................................................................................... 300

Managing Debtors ........................................................................................................... 300

Money Returns ................................................................................................................ 300

Billing Statements ............................................................................................................ 300

Billing Types .............................................................................................................................. 302

Billing Profiles ............................................................................................................................ 303

Billing Periods ............................................................................................................................ 303

Creating Billing Periods ................................................................................................... 305

Changing Billing Period Starting Date ............................................................................. 305

Setting Discounts for Billing Periods ............................................................................... 306

Credit Limit ................................................................................................................................. 308

Fees Collected From Customers ............................................................................................... 308

Plan Fees ........................................................................................................................ 308

Free Units .................................................................................................................................. 309

Setting Prices and Free Units .................................................................................................... 311

Comments on Resources ................................................................................................ 311

Discounts ................................................................................................................................... 317

Billing Consequences of Editing Prices and Free Units ............................................................ 318

Taxes ......................................................................................................................................... 318

Tax Exemption ........................................................................................................................... 320

Enabling Tax Exemption ................................................................................................. 321

Setting Tax Exemption Mode at Signup .......................................................................... 321

Activating User Accounts with Tax Exemption Code Entered ........................................ 322

Money Returns .......................................................................................................................... 324

Events that Trigger Refunds ............................................................................................ 324

Refund Formulas ............................................................................................................. 325

Moneyback Period ........................................................................................................... 325

Reducing Quotas and Limits ........................................................................................... 325

Refund Percentage ......................................................................................................... 326

Managing Debtors ..................................................................................................................... 327

Punitive Measures ........................................................................................................... 327

Punitive Measures Automation ........................................................................................ 327

Start Date of Time in Debt ............................................................................................... 328

Promotions ................................................................................................................................. 329

Promotion Types ............................................................................................................. 329

Calculating Promotion Discounts .................................................................................... 329

Creating Promotions ........................................................................................................ 329

Associating Promotions With Plans................................................................................. 331

Extra Packages .......................................................................................................................... 331

Creating Extra Packs ....................................................................................................... 331

Managing Extra Packs .................................................................................................... 332

Anniversary Based Billing .......................................................................................................... 333

Switching Between Billing Modes .............................................................................................. 333

Sending “No charge” Notifications ............................................................................................. 334

Warning of Immediate Charges in Case of Buying Additional Resources ................................ 334

Preface 10

Dedicated Servers 335

Enabling Dedicated Servers in Globals ..................................................................................... 336

Adding MRTG Logical Servers and Network Switches ............................................................. 336

Adding MRTG Logical Servers ........................................................................................ 337

Adding Network Switches ................................................................................................ 337

Viewing MRTG Server Info .............................................................................................. 339

Creating/Managing Dedicated Server Templates ..................................................................... 340

Custom-built Dedicated Servers ...................................................................................... 341

Dedicated Server Plans ............................................................................................................. 342

User Plans ....................................................................................................................... 342

User‟s Choosing a Server at Signup ............................................................................... 344

Reseller Plans ................................................................................................................. 344

Managing Dedicated Servers .................................................................................................... 346

Adding Dedicated Servers ............................................................................................... 347

Editing Dedicated Servers ............................................................................................... 348

Deleting Dedicated Servers ............................................................................................. 349

Dedicated Server Status ............................................................................................................ 349

Assigning Additional IP Ranges ................................................................................................ 351

1. Set Prices for Extra IPs in Plans ................................................................................. 351

2. Add IP Subnet ............................................................................................................. 351

3. Split IP Subnet to Smaller IP Ranges ......................................................................... 353

4. Create PTR zone for Reverse DNS Records .............................................................. 354

5. Assign IP Range to Dedicated Server ......................................................................... 355

6. Unassign IP Range ..................................................................................................... 356

Billing Dedicated Servers .......................................................................................................... 356

Bandwidth Billing Types .................................................................................................. 357

Bandwidth Billing Types Options ..................................................................................... 358

Dedicated Servers‟ Maintenance ............................................................................................... 358

Regular Backups ............................................................................................................. 359

Maintenance Requests .................................................................................................... 359

Automatic Cancellation Settings...................................................................................... 361

Resellers 362

Plans ................................................................................................................................ 362

Dual Nature of Resellers ................................................................................................. 362

Private Label .................................................................................................................... 362

Look and Feel and Regional Settings ............................................................................. 362

Merchant Gateways ........................................................................................................ 363

Domain Registration ........................................................................................................ 363

Providing Support ............................................................................................................ 363

Control Panel ................................................................................................................... 363

Web, Mail, and SQL Resources ...................................................................................... 363

Servers ............................................................................................................................ 364

SSL .................................................................................................................................. 364

Billing ............................................................................................................................... 364

Markup plans ................................................................................................................... 364

Reseller DNS ............................................................................................................................. 365

Step 1. Adding Reseller CP Alias Template .................................................................... 365

Step 2. Configuring Reseller DNS Servers ..................................................................... 367

Creating And Editing Reseller Plans ......................................................................................... 367

Step 1. Configuring The Plan .......................................................................................... 368

Step 2 .............................................................................................................................. 371

Billing Resellers ......................................................................................................................... 374

Fees Collected From Resellers ....................................................................................... 374

Fees for services provided with reseller account ............................................................ 374

Fees for services distributed with user accounts ............................................................ 374

Preface 11

Charging Resellers for Traffic .......................................................................................... 375

Reseller Control Panel SSL ....................................................................................................... 376

Enabling Reseller Control Panel SSL Protection ............................................................ 378

Disabling Reseller Control Panel SSL Protection ........................................................... 382

Reseller Shared SSL ................................................................................................................. 382

Resellers‟ Own Wildcard Certificates .............................................................................. 383

Sharing Your Wildcard Certificates with Resellers .......................................................... 384

Placing Resellers on Separate Boxes ....................................................................................... 386

Allocating Physical Servers to Resellers ................................................................................... 389

Supporting Resellers‟ Customers .............................................................................................. 390

Deleting Resellers ...................................................................................................................... 390

Suspending And Resuming Resellers ....................................................................................... 391

Moving Accounts Between Resellers ........................................................................................ 391

Customer Signup 393

Signing Up Users ....................................................................................................................... 393

Signing Up Users from Admin Control Panel .................................................................. 393

Signing Up Users from the Street .................................................................................... 395

Moderating User Signups .......................................................................................................... 395

Moderated Signups ......................................................................................................... 395

Email Notifications ........................................................................................................... 396

Activating Or Rejecting Signups ...................................................................................... 396

Changing Details of Moderated Accounts ....................................................................... 397

Moderated Credit Card Signup ........................................................................................ 398

Signup Guard Settings .............................................................................................................. 399

Creating moderation rules ............................................................................................... 399

Setting Signup Guard Blacklist ........................................................................................ 401

Viewing Signup Info ................................................................................................................... 405

Signup IPs ....................................................................................................................... 405

Signup Statistics .............................................................................................................. 405

Trial Hosting ............................................................................................................................... 407

Introduction to Trial Hosting ............................................................................................ 407

Managing Trial Accounts ................................................................................................. 407

Enabling Trial Registration .............................................................................................. 408

Grouping Trial Plans ........................................................................................................ 409

Managing Trial Accounts ................................................................................................. 410

Enabling Trial Registration .............................................................................................. 411

Grouping Trial Plans ........................................................................................................ 412

Account Management 413

Finding User Accounts............................................................................................................... 414

Generic Search................................................................................................................ 415

Search by Domain Name ................................................................................................ 416

Search by Contact Info .................................................................................................... 416

Search in Resellers ......................................................................................................... 417

Search Suspended Accounts .......................................................................................... 418

Search Deleted Accounts ................................................................................................ 419

Search Dedicated Server Accounts ................................................................................ 419

Search by VPS Hostname ............................................................................................... 420

Search by Account Balance ............................................................................................ 420

Search by Merchant Gateway Transactions ................................................................... 420

Search by Invoice/Balance Entries.................................................................................. 420

Search by Credit Card Charges ...................................................................................... 420

Search by Transfer Traffic ............................................................................................... 421

Search by Disk Usage ..................................................................................................... 422

Search by CC Processing Errors .................................................................................... 422

Search by Logical and Physical Servers ......................................................................... 422

Preface 12

Search by Reseller Traffic ............................................................................................... 423

Search by Resellers Disk Usage ..................................................................................... 423

User Details ............................................................................................................................... 423

Admin Notes .............................................................................................................................. 424

Crediting Accounts ..................................................................................................................... 425

Debiting Accounts ...................................................................................................................... 426

View debits ...................................................................................................................... 429

Deleting Accounts ...................................................................................................................... 429

Suspending and Resuming Accounts........................................................................................ 431

Suspending Accounts ...................................................................................................... 433

Resuming Accounts ........................................................................................................ 434

Restoring Accounts.................................................................................................................... 434

Reports ...................................................................................................................................... 435

Exporting Reports ............................................................................................................ 437

Billing Balance ................................................................................................................. 437

Estimated balance exhaustion date ................................................................................ 439

Daily Report ..................................................................................................................... 440

Web Payments Log ......................................................................................................... 441

Charge Log ...................................................................................................................... 441

Registrar Log ................................................................................................................... 442

Credit Card Charge ......................................................................................................... 443

Billing Entries ................................................................................................................... 444

Signup/Go-away Statistics .............................................................................................. 446

Monthly Revenue ............................................................................................................ 447

Monetary Transactions .................................................................................................... 448

Transfer Traffic Report .................................................................................................... 449

Disk Usage Report .......................................................................................................... 450

Reseller Traffic Report .................................................................................................... 451

In Resellers Disk Usage Report ...................................................................................... 452

IP Addresses Report ....................................................................................................... 453

CC Processing Errors Report .......................................................................................... 454

Account Check ................................................................................................................ 454

Reports Installed in a Package ........................................................................................ 455

Processing Check Payments ..................................................................................................... 462

Setting up the Check Mailing Address ............................................................................ 463

Setting E-mail .................................................................................................................. 463

Moderating Accounts ....................................................................................................... 463

Turning Off Check Payments For the Entire System ...................................................... 464

Splitting Multiple Accounts ......................................................................................................... 465

Granting SSH Access To Users ................................................................................................ 466

Migration 468

Moving Domains Between Accounts ......................................................................................... 468

Domain Move Requirements ........................................................................................... 468

Moving Domains with Domain Mover .............................................................................. 469

Compatibility .................................................................................................................... 470

Manual Domain Move ..................................................................................................... 470

Moving Accounts Between Servers ........................................................................................... 470

Account move implies: .................................................................................................... 470

Cautions .......................................................................................................................... 471

Requirements .................................................................................................................. 471

Procedure ........................................................................................................................ 472

Migrating Individual Cobalt RAQ4 Accounts to Parallels H-Sphere .......................................... 473

Migration Procedure ........................................................................................................ 474

Billing Issues .................................................................................................................... 476

Migrating Individual cPanel Accounts to Parallels H-Sphere .................................................... 477

Preparing for Migration .................................................................................................... 477

Migration Procedure ........................................................................................................ 478

Preface 13

Billing Issues .................................................................................................................... 480

Migrating Individual Ensim Accounts to Parallels H-Sphere ..................................................... 481

Preparing for Migration .................................................................................................... 482

Migration Procedure ........................................................................................................ 483

Migration Notes ............................................................................................................... 486

Billing Issues .................................................................................................................... 487

Migrating Mass Accounts to Parallels H-Sphere ....................................................................... 487

Preparing for Migration .................................................................................................... 487

Migration Procedure ........................................................................................................ 487

Billing Issues .................................................................................................................... 488

Technical Support 490

Client Support Center ................................................................................................................ 492

Configuring Administration Security ................................................................................ 493

Managing Trouble Tickets ............................................................................................... 494

Task System .................................................................................................................... 498

Searching Trouble Tickets ............................................................................................... 499

Exchanging Private Messages ........................................................................................ 500

Managing KnowledgeBase .............................................................................................. 501

Ticket Statistics................................................................................................................ 501

Ticket Queues ................................................................................................................. 502

Supporting Reseller End Users ....................................................................................... 503

Configuring Support Center ....................................................................................................... 504

Knowledge Base ........................................................................................................................ 507

Creating Knowledge Bases ............................................................................................. 508

Editing and Removing Knowledge Bases ....................................................................... 509

Exporting Knowledge Base ............................................................................................. 509

Importing Knowledge Bases ............................................................................................ 510

Spellcheck ....................................................................................................................... 510

Search ............................................................................................................................. 511

Settings ............................................................................................................................ 511

Custom Jobs .............................................................................................................................. 512

Adding Custom Jobs ....................................................................................................... 513

Adding Tasks to Custom Jobs ......................................................................................... 514

Tracking Custom Job Status ........................................................................................... 515

Mass Mail ................................................................................................................................... 516

Crash Report ............................................................................................................................. 518

Installation ....................................................................................................................... 518

Update ............................................................................................................................. 519

Changing E-Mail Address Where Reports Are Sent ....................................................... 519

Sending Crash Reports ................................................................................................... 520

Extended Physical Server Information ............................................................................ 522

Virtual Private Server 523

Providing VPS Hosting .............................................................................................................. 523

Step 1. Add VPS Network Gateway ................................................................................ 524

Step 2. Add IP Range to Logical Server ......................................................................... 524

Step 3. Enable User Signup on Logical Server ............................................................... 524

Step 4. Enable in Globals ................................................................................................ 524

Step 4. Create VPS Plans ............................................................................................... 524

Parallels H-Sphere VPS Templates .......................................................................................... 525

Adding H-Sphere VPS Templates ................................................................................... 526

Third Party Products 528

Urchin ........................................................................................................................................ 529

Preface 14

Miva Kit (intro) ............................................................................................................................ 529

How Does It Work? ......................................................................................................... 530

Adding Miva Merchant Licenses ................................................................................................ 530

Affiliate Programs ...................................................................................................................... 532

How Do Affiliate Programs Work? ................................................................................... 533

How Do I Set Up an Affiliate Program? ........................................................................... 533

Kanoodle™ Support .................................................................................................................. 535

AWStats Support ....................................................................................................................... 536

Setup ............................................................................................................................... 537

Configuration on Unix/Linux ............................................................................................ 537

Configuration on Windows .............................................................................................. 537

SpamAssassin Configuration Manager ..................................................................................... 538

MS Exchange Hosting ............................................................................................................... 542

Prepare Servers for MS Exchange Hosting .................................................................... 543

Enable MS Exchange Hosting in H-Sphere Global Resources ...................................... 543

Configure Microsoft Provisioning Framework ................................................................. 543

Configure MS Exchange Plan ......................................................................................... 544

Comodo SSL Manager .............................................................................................................. 544

Step 1. Register as a Comodo CA Web host reseller ..................................................... 545

Step 2. Configure prices for various certificate types ...................................................... 545

Step 3. Enable SSL Support in plans .............................................................................. 547

Step 4. Manage your customer requests ........................................................................ 547

EasyApp Collection: Providing Third-Party PHP/MySQL Applications ..................................... 548

Installing/Updating the Package ...................................................................................... 549

Disabling/Enabling Applications ...................................................................................... 549

Making Applications Available for Users ......................................................................... 550

In this chapter:

Typographical Conventions ............................................................................... 15

Feedback .......................................................................................................... 16

Formatting convention

Type of Information

Example

Special Bold

Items you must select, such as menu options, command buttons, or items in a list.

Go to the System tab. Titles of chapters, sections, and subsections.

Read the Basic Administration chapter.

Italics

Used to emphasize the importance of a point, to introduce a term or to designate a command line placeholder, which is to be replaced with a real name or value.

The system supports the so called wildcard character search.

Monospace

The names of commands, files, directories, and domain names.

The license file is located in the

http://docs/common/

licenses directory.

C H A P T E R 1

Preface

Typographical Conventions

Before you start using this guide, it is important to understand the documentation conventions used in it.

The following kinds of formatting in the text identify special information.

16 Preface

Preformatted

On-screen computer output in your commandline sessions; source code in XML, C++, or other programming languages.

# ls –al /files

total 14470

Preformatted Bold

What you type, contrasted with on-screen computer output.

# cd /root/rpms/php

CAPITALS

Names of keys on the keyboard.

SHIFT, CTRL, ALT

KEY+KEY

Key combinations for which the user must press and hold down one key and then press another.

CTRL+P, ALT+F4

Feedback

If you have found a mistake in this guide, or if you have suggestions or ideas on how to improve this guide, please send your feedback using the online form at

http://www.parallels.com/en/support/usersdoc/. Please include in your report the

guide‟s title, chapter and section titles, and the fragment of text in which you have found an error.

Parallels H-Sphere Administrator guide aims at hosting providers and explains how to

C H A P T E R 2

About This Guide

configure and administer Parallels H-Sphere control panel.

Parallels H-Sphere is a comprehensive hosting automation system that allows you to

In this chapter:

DNS Management ............................................................................................. 19

Server Management .......................................................................................... 20

User Signup ...................................................................................................... 20

Billing And Plan Management............................................................................ 21

Merchant Gateway Management ....................................................................... 21

User/Account/Domain Management .................................................................. 22

Resellers ........................................................................................................... 23

Domain Management ........................................................................................ 24

SSL ................................................................................................................... 25

Support Center .................................................................................................. 26

Look and Feel Management .............................................................................. 26

C H A P T E R 3

Introduction To Parallels H-Sphere

provide a heterogeneous operating system environment to your customers across multiple servers. It can manage hosting servers located in various data centers.

Parallels H-Sphere can have a multiple server layout, called a cluster. The main server in the cluster is the actual Parallels H-Sphere Control Panel, a web application with graphical interface, which centralizes all hosting management tasks, controls all hosting servers and services, manages users, domains, events, and processes. Through Parallels H-Sphere web interface, you can configure and manage these and other subsystems, other servers (on page 18), user accounts and domains, etc. All system data, such as billing, domain, and other info, is stored in the Postgres system database. The Control panel consists of many subsystems, the major of them described below.

Introduction To Parallels H-Sphere 19

DNS Management

All DNS is managed by Parallels H-Sphere. A typical Parallels H-Sphere setup requires one service domain name (example.com)

which is used as:

 the control panel domain (cp.example.com:8080 or cp.example.com:8443),  web server domain (web1.example.com, web2.example.com),  name server domain (ns1.example.com, ns2.example.com), etc.

It can also be used for third level hosting (on page 101) and instant access domain aliases (on page 90), as well as to host the corporate (promotional) website. (on page

98) The most typical configuration is to have two DNS servers, each on a separate box. In

case of one-server installations, you can put two DNS servers on one box (on page 50). By default, Parallels H-Sphere randomly assigns primary and secondary DNS servers for each domain to balance server load. If you want, you can assign master and slave roles to DNS logical servers.

Parallels H-Sphere creates a zone file for each domain name on both name servers, and allows end users to create custom DNS records through a web interface.

You can find more info on DNS Server Configuration in Understanding DNS Server Configuration documentation in Sysadmin Guide.

20 Introduction To Parallels H-Sphere

Server Management

We differentiate between physical and logical servers. Physical servers (on page 34) are actually or virtually separate computers with their own operating systems (Linux, FreeBSD Unix, or Windows). They can be emulated with VPS, VMWare or other software packages. Logical servers (on page 37) are programs that run on physical servers and process client requests. For instance when we talk about web, mail, DNS, mysql and other servers, we mean logical servers. A physical server can have one or more logical servers running.

Logical servers of the same nature and purpose make a server group (on page 68). In case of multiserver installations, logical servers of the same group are located on different physical servers, and Parallels H-Sphere randomly chooses from them to create user accounts, which evens server load and disk space usage.

In most instances, Parallels H-Sphere operates with logical servers, not physical servers. We work with logical servers when we add IPs (on page 46), configure system SMTP relays (on page 56), assign mail server roles, assign name server roles (on page

50), etc.

User Signup

To use hosting services, users (site owners and resellers) need to sign up for a hosting plan.

Parallels H-Sphere offers fully automated user signup (on page 463) through the signup wizard. Depending on the billing type and signup settings, accounts may not be created until moderated by administrator (on page 395). For instance, an account may not be immediately created because it was blacklisted by Signup Guard (on page 399) or because the user doesn‟t pay with a credit card.

Depending on the plan, access to the signup wizard can be unrestricted (available “from the street”) or allowed only from the admin control panel. Registration “from the street” can be performed by anybody without admin‟s interaction. Registration from the admin control panel goes through exactly the same steps, but can be performed only by the administrator. The latter is the only way to sign users up for publicly unavailable plans.

Introduction To Parallels H-Sphere 21

Billing And Plan Management

Parallels H-Sphere comes with a complete billing solution. When users sign up, buy or use hosting resources, it calculates user charges based on the prices you have specified and charges them to users‟ credit cards. When credit card charges don‟t apply, customer payments are added manually in the admin control panel. For more, see Introduction to Billing and Introduction to Plans.

Merchant Gateway Management

Parallels H-Sphere can work with credit card processors and web based payment systems to collect payments from customers. To enable a connection with either of these, you need to configure a connection with the corresponding server.

CREDIT CARD PROCESSORS. Parallels H-Sphere offers complete automation with credit card processing. To charge an amount to a customer‟s credit card, Parallels H-Sphere connects to the merchant gateway server and sends an http request. Next, it waits for a response, and once the success confirmation is received, respective changes are made to the account balance.

Merchant Gateway Manager allows you to set up different merchant gateway accounts for different types of credit cards. For instance, you can process VISA cards with Authorize.Net, and MasterCard, with Verisign PayFlowPro. This way you can maximize your profits by processing every type of credit card with the gateway that offers the lowest rate for this type of card. For more, see Merchant Gateway Manager (on page

173). WEB BASED PAYMENT SYSTEMS. Parallels H-Sphere partially automates payments through

web based payment gateways, including WorldPay (on page 239), PayPal, 2CheckOut (on page 229), GestPay (on page 233), PaySystems, and PayNova (on page 234). Once you have registered an account with one of these gateways, you enter the account details in Parallels H-Sphere. Every time a user chooses to pay, Parallels H-Sphere passes account ID, amount payable, and possibly other details to the gateway. The user is then taken to the gateway‟s web interface to enter the credit card number and complete the transaction. When you receive the payment, you need to credit this user‟s account (on page 425) through the Parallels H-Sphere admin interface, as in processing check payments (on page 462). As a result, Parallels H-Sphere doesn‟t store credit card numbers of customers using web payment systems. For more, see Web Payment Systems Manager (on page 227).

22 Introduction To Parallels H-Sphere

User/Account/Domain Management

On the user side, Parallels H-Sphere operates with three different tiers: users, accounts, and domains.

USERS. A user, for the most part, is nothing but a login and password to enter Parallels H-Sphere control panel. One user can have many accounts (control panels) created under the same or different plans, and switch between them without having to log in every time.

ACCOUNTS. Parallels H-Sphere primarily operates with accounts, not users. One account equals one license and one control panel with its own billing and interface settings. This means an account has its own balance, billing profiles, invoices, etc. The unique thing about each account is the numeric account ID. One user can have many accounts created under different plans and platforms, for instance an account under a Unix plan for SSH access (on page 466) and an account under a Windows plan for ODBC or ColdFusion hosting.

DOMAINS. Domains represent the third tier in the end-user side hierarchy. Your customers can have as many domains as they want under their one control panel license, unless you limit the domains they can have. In terms of a web server, a domain is little more than a correspondence to a web-site. Domains within one account share one control panel (one menu tree with the same look and feel), and, having no traffic usage or disk quota of their own, are billed in bulk with the same invoices.

Understanding Accounts, Domains, and Users (on page 277)

Introduction To Parallels H-Sphere 23

Resellers

The Reseller feature allows you to sell your hosting services through resellers. Unlike in other control panels, resellers in Parallels H-Sphere do not resell your plans. Rather, they sell your hosting resources such as disk space, traffic, mailboxes, etc. at retail prices, and are charged for them at wholesale prices. In other words, you set wholesale prices and allow your resellers to group your resources into their own plans and define their own retail prices for them. More on Billing Resellers (on page 374)

With the reseller admin CP, each reseller gets a private label hosting system, which leaves you completely invisible to the end customer even at user signup and domain registration. Resellers can have their own independent control panel URL, DNS server names, company information, and all other parameters visible from the user‟s control panel. They will appear to end customers as totally independent hosting companies. Furthermore, reseller control panels are inaccessible by IP, which excludes the possibility of accidental or intentional visits to your control panel URL.

Through their admin interface, resellers can customize the default look and feel of their users‟ control panels. They can change colors, replace all control panel images with those of their own, edit many texts, change the default control panel language and the currency of end user payments, etc. in exactly the same manner as it is done by the master admin.

24 Introduction To Parallels H-Sphere

Domain Management

There are several options to setting up a domain in Parallels H-Sphere:  REGISTER A NEW DOMAIN. Parallels H-Sphere allows automatic registration of standard

second level domains right from the user control panel. It supports the regisrtation of all TLDs supported by Enom or OpenSRS in real time. You can configure Parallels H-Sphere to associate different TLDs with different registrars using the Domain Registrar Manager (on page 149). TLDs with non-automatic registration, including most regional domains, can be requested by the end user and then manually registered by the admin through the Email Domain Registrar (on page

168).

 TRANSFER an existing domain. Users can transfer domains they have been using

outside Parallels H-Sphere. After the transfer, users will need to update their info on the root DNS servers.

 Set up a THIRD LEVEL DOMAIN. Users can set up domains based on the service domain,

such as userdomain.servicedomain.com.

 Set up a WEBSITE WITHOUT A REGULAR DOMAIN NAME. Such websites have all basic

functionalities and are accessible from the web at automatically generated addresses based on the service domain, such as

123.uNNNN.servicedomain.com.

 PARK A DOMAIN. This allows you to use Parallels H-Sphere DNS server for mapping

IPs and domain names serviced and hosted elsewhere.

 Create an ACCOUNT WITHOUT ANY DOMAIN. The user will be given disk space on the web

server with FTP access, but no DNS to set up a website.

Introduction To Parallels H-Sphere 25

SSL

Parallels H-Sphere recognizes the following uses and types of SSL certificates: WEBSITE SSL - users can install SSL certificates one per website right from their user

control panels. For instance, a user can set up a certificate on user.com to have the user.com website secured with SSL. This can be installed only on websites with dedicated IPs.

SHARED SSL uses wildcard certificates to secure third level domains. For instance, if provider.com is a service domain offered for third level hosting, you can set up a wildcard certificate on provider.com to secure domains like user1.provider.com and user2.provider.com. More>> (on page 134)

CP SSL - you can secure your control panel with a regular SSL certificate. At this point, CP SSL is installed from the command line on the CP server.

RESELLER CP SSL - you can configure your Parallels H-Sphere to let resellers secure their control panels with regular SSL certificates. More>> (on page 376)

RESELLER SHARED SSL - resellers can install wildcard certificates to secure their customers‟ websites. More>> (on page 382)

DELEGATED SHARED SSL - you can allow your resellers to offer their customers your service domain for third level hosting and wildcard certificate installed on it.

MAIL SSL - you can install SSL on the service DNS zone to secure mail sent and received by your customers‟ mail clients (such as Outlook Express). Mail SSL is enabled globally in the system for all end users, including those under resellers. It is available only to master admin. More>> (on page 138)

26 Introduction To Parallels H-Sphere

Support Center

Parallels H-Sphere Support Center includes Ticket Center, Knowledge Base, and Custom Jobs modules.

TICKET CENTER. Trouble tickets can be created either from any place in the user control panel or from email messages. Parallels H-Sphere periodically polls support mailbox, converts incoming messages into trouble tickets, and puts them in the general queue where they can be picked up, assigned to other administrators, answered, and closed. Depending on how they were created, answered tickets are emailed back to the customers or show up in the ticket center of end users‟ control panels. Support personnel can exchange notes on tickets - the notes are invisible to customers. More on Providing Customer Support

KNOWLEDGE BASE. Administrators can add common questions and answers to a centralized location, group them by categories, and perform search by keywords. The knowledge base is integrated with the ticket center to suggest answers to typical questions. More on Knowledge Base (on page 507)

CUSTOM JOBS. Parallels H-Sphere also offers an interface to track additional services offered to resellers or end users, such as web design and development, installation, migration, and alike. The list of custom jobs and their status can be viewed from the customer‟s interface. More on Custom Jobs (on page 512)

Look and Feel Management

Parallels H-Sphere comes with a few skins users can choose from. Different skins offer different navigation schemes: Left menu skin - although this skin has a quick access page linking to the most frequently used pages, the principal navigation is through the left side menu.

No menu - pages are accessible from clicking navigation icons on the home page. EXPressia - pages are accessible from the horisontal javascript navigation bar AND

icons on the home page. Each of the skins has a text based variation where navigation icons are replaced with text links.

As administrator, you can configure interface settings, including images and icons (on page 105), default skins and colors (on page 110), interface texts (on page 109), and notification e-mails (on page 116).

The administrator can also allow users to choose preferred skins and languages.

This document explains what you need to do in order to set up your hosting system

In this chapter:

Step1. Disable Global Resources ...................................................................... 28

Step 2. Set up a Domain Registrar .................................................................... 29

Step 3. Configure Mail Notification Addresses ................................................... 29

Step 4. Set up Payment Settings ....................................................................... 30

Step 5. Create Plans ......................................................................................... 31

Step 6. Create Billing Periods ............................................................................ 31

Step 7. Configure Support Center ..................................................................... 32

Step 8. Configure Look and Feel ................................................................ ....... 32

C H A P T E R 4

Getting Started

with minimum required configuration, considering the following:  We presume that you have purchased Parallels H-Sphere license, installed

Parallels H-Sphere system, configured and tested it.

 A standard Parallels H-Sphere installation sets up a service dns zone (on page 88),

reseller CP alias, and an instant alias template (on page 90), creates a wwwuser account for hosting your corporate site (on page 98).

Follow the given instructions step by step to configure your control panel.

28 Getting Started

Step1. Disable Global Resources

Skip this step if you‟re not going to disable any resources, hosting platforms or logical servers.

You can globally disable resources, hosting platforms, CP designs, dedicated of virtual private servers, etc. if you don‟t offer them to your customers.

1 Go to Plans - > Globals in your Admin CP. 2 On the page that shows, uncheck the resources and/or hosting

platform you want to be entirely disabled in the system and submit changes. This will affect all your plans and those of resellers. However, only new sing-ups, but not your current accounts, are subject to such changes.

 To disable resources and platforms only for specific plans: 3 Go to Plans - > Manage menu and click to edit the existing plan via Plan

Edit Wizard.

4 Go through Plan Edit Wizard and submit it step by step without changing

prices.

Getting Started 29

Step 2. Set up a Domain Registrar

Domain registrars need to be added and configured to allow customers to register second level domains directly from their control panels.

1 Select Domain Registrar in the Settings menu. 2 Select a domain registrar in the Add New Registrar drop down box and

click Add.

3 Enter this domain registrar properties. Check with Domain Registrar

Manager (on page 149) for detailed instructions.

4 In the Set Active drop down box, select this domain registrar. 5 In the TLD drop down box, select the top level domain you would like

to associate with this registrar.

6 Click the Activate button. 7 Click Define Terms/Prices button for the new record that appeared.

Enter prices for each time period and click Submit Query.

Step 3. Configure Mail Notification Addresses

 To subscribe your staff to receive copies of user e-mail notifications:

1 Go to the Settings menu - > Notifications - > Notification Recipients. 2 On the page that appears add subscribers to mailing lists you choose.

30 Getting Started

Step 4. Set up Payment Settings

On this step you can configure Parallels H-Sphere to process credit cards, accept check payments and perform online web payments for the services you provide.

 To configure credit card processing through Merchant Gateway Manager (on page

173):

1 Go to the Settings menu ->Payment Settings -> CC Brands and add

necessary CC brands.

2 Go to the Settings menu ->Payment Settings -> Merchant Gateway and add

necessary merchant gateway from the drop down menu and click Add.

3 In the Set Active drop down box, select this merchant gateway. You can

have only one active merchant gateway at a time.

4 In the Payment Type drop down box, select the CC brand you would like

to process with this merchant gateway.

5 Click the Activate button.  To configure Web Payment Processor (on page 227), like PayPal or 2CheckOut:

1 Go to the Settings menu ->Payment Settings -> Merchant Gateway. 2 Select the payment system from the drop-down menu and click Edit: 3 Enter your account settings. Once you enter correct settings, the web

payment system will appear in the list as Active

 To configure Processing Check Payments (on page 462):

1 Go to the Settings menu ->Payment Settings -> Merchant Gateway. 2 Enable Accept Checks.

+ 520 hidden pages

Parallels H-Sphere - 3.1 Administrator’s Guide

Specifications and Main Features

Frequently Asked Questions

User Manual