Parallels Helm - 4.2.2 User Guide

Parallels® Helm

Parallels Helm 4.2.2 User Guide

REVISION 1.0

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ISBN: N/A
Parallels
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© Copyright 2012,
Parallels, Inc.
All rights reserved

Distribution of this work or derivative of this work in any form is prohibited unless prior

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Product and service names mentioned herein are the trademarks of their respective owners.

Contents

Preface 5

Typographical Conventions ........................................................................................................... 5

Feedback ....................................................................................................................................... 6

About Parallels Helm 7

About This Guide 8

Logging Into Parallels Helm 9

Home: Main Menu 10

Helm System 11

IP Addresses ............................................................................................................................... 12

Creating an IP Address ..................................................................................................... 12

Editing IP Addresses ......................................................................................................... 13

Diagnostics .................................................................................................................................. 14

Security ........................................................................................................................................ 14

Scheduled Tasks ......................................................................................................................... 15

Adding a Scheduled Task ................................................................................................. 16

Editing Scheduled Tasks ................................................................................................... 16

Control Panel Settings ................................................................................................................. 17

Geographical Settings ................................................................................................................. 18

Configuring County Details ................................................................................................ 19

Creating a New County ..................................................................................................... 19

Editing County Details ....................................................................................................... 19

Servers ........................................................................................................................................ 20

Add Server ......................................................................................................................... 21

Server Configuration ......................................................................................................... 22

Modules ............................................................................................................................. 23

Logs ................................................................................................................................... 24

System Info ........................................................................................................................ 24

Windows Services ............................................................................................................. 25

Terminal Services .............................................................................................................. 25

Windows Firewall............................................................................................................... 26

Windows Reboot ............................................................................................................... 26

Windows Processes .......................................................................................................... 27

Services ....................................................................................................................................... 28

Add Service ....................................................................................................................... 29

Edit Service ....................................................................................................................... 29

Resources .................................................................................................................................... 30

Billing 32

Shopping Cart .............................................................................................................................. 33

Preface 4

Account Statements..................................................................................................................... 33

Recurring Transactions ............................................................................................................... 34

Deferred Statements.................................................................................................................... 34

Make Payment ............................................................................................................................. 34

Manage Credit Cards................................................................................................................... 35

Wizards 36

Account Settings 37

Changing Your Password ............................................................................................................ 37

Changing Your Account Details ................................................................................................... 37

Packages 38

Adding a Package ........................................................................................................................ 39

Viewing Resource Usage ............................................................................................................ 40

Adding Extra Features to Your Package ..................................................................................... 40

Domain Registration 41

Domains 42

In this chapter:

Typographical Conventions ............................................................................... 5

Feedback .......................................................................................................... 6

Formatting convention

Type of Information

Example

Special Bold

Items you must select,
such as menu options,
command buttons, or
items in a list.

Go to the System tab.
Titles of chapters,
sections, and
subsections.

Read the Basic
Administration chapter.

Italics

Used to emphasize the
importance of a point, to
introduce a term or to
designate a command
line placeholder, which is
to be replaced with a real
name or value.

The system supports the
so called wildcard
character search.

Monospace

The names of
commands, files,
directories, and domain
names.

The license file is located
in the

http://docs/common/

licenses directory.

C H A P T E R 1

Preface

Typographical Conventions

Before you start using this guide, it is important to understand the documentation
conventions used in it.

The following kinds of formatting in the text identify special information.

6 Preface

Preformatted

On-screen computer
output in your command­line sessions; source
code in XML, C++, or
other programming
languages.

# ls –al /files

total 14470

Preformatted
Bold

What you type,
contrasted with on-screen
computer output.

# cd /root/rpms/php

CAPITALS

Names of keys on the
keyboard.

SHIFT, CTRL, ALT

KEY+KEY

Key combinations for
which the user must
press and hold down one
key and then press
another.

CTRL+P, ALT+F4

Feedback

If you have found a mistake in this guide, or if you have suggestions or ideas on how to
improve this guide, please send your feedback using the online form at

http://www.parallels.com/en/support/usersdoc/. Please include in your report the

guide’s title, chapter and section titles, and the fragment of text in which you have found
an error.

The Parallels Helm Web Hosting Control System is an extremely powerful hosting

C H A P T E R 2

About Parallels Helm

automation solution for Windows 2003 and Windows 2008 servers. Parallels Helm is
owned by Parallels, a global leader in virtualization and automation software. Web site:

http://www.parallels.com/en/products/helm/

Because of the unique unlimited user model that Parallels Helm employs starting with

C H A P T E R 3

About This Guide

version 4, there is no longer a strict tier system as in earlier versions of Helm.
Therefore, separate layouts for administrator, reseller and user are no longer exist.

As well as this, the addition of Account roles and Login roles means that there are no
longer strict permissions attributable to a specific user. Effectively, if a user has the
correct permissions, they can see and/or do anything in Helm, even if they are not an
administrator.

Because of these changes, the Parallels Helm User Guide will encompass all major
aspects of Parallels Helm user interface that are not covered by other Parallels Helm
guides. Depending on the permissions your Account role or Login role has, you may
not be able to see or use certain parts of Parallels Helm. However, you can still use this
guide to find out more about the areas of Helm that are available to you.

When you first get to the Parallels Helm Control Panel login screen, you will be

C H A P T E R 4

Logging Into Parallels Helm

prompted to enter your Account Name, Login Name and Login Password. These will
have been given to you by your web host; depending on the login method your webhost

uses, there may only be two fields needed to be completed to log in. If you haven’t

been provided with the relevant details, please refer to your web host.
The default login page for Parallels Helm contains the following fields:

 Account Name: Enter the name of your Account here.
 Login Name: Enter your Login name here.
 Login Password: Enter your Login password here.
 Remember Me: If you want Helm to remember your login details to save you

having to type them again, check this box.

 Forgot Password: If you cannot remember your login details, click this link. You

will be taken to the Forgot Password screen where you can enter your e-mail
address and get sent your login details.

 Login Page Skin: If you want to change the skin of Helm, then choose a different

skin from the drop-down box.

Upon logging into Parallels Helm, the first screen you will see is Main Menu. It contains

C H A P T E R 5

Home: Main Menu

the icons to quickly access all major menu items. Other interface areas are highlighted
below:

 Quick Search: On the top left, there is a quick search area, where you can search

for either customers or domains within your account. Enter all or part of a name,
choose whether you are searching for a domain or a customer, and click Search.

 Quick Help: On every page, you have the ability to access the Quick Help for that

particular page, or log off from your Parallels Helm session.

 Helm Navigation: In the left hand panel, you can see the Parallels Helm tree menu

which allows you to easily navigate to a particular page in Parallels Helm. You can
any time access the Main Menu by clicking Home on the top of the menu panel.

 Account Notes: If there are any notes associated with this page, they will be

displayed here.

 Messages: Here you can see any new messages that have been sent to you by

your web host.

Clicking the Helm System item on the menu will lead you to the page where you can

In this chapter:

IP Addresses ..................................................................................................... 12

Diagnostics ........................................................................................................ 14

Security ............................................................................................................. 14

Scheduled Tasks ............................................................................................... 15

Control Panel Settings ....................................................................................... 17

Geographical Settings ....................................................................................... 18

Servers .............................................................................................................. 20

Services ............................................................................................................ 28

Resources ......................................................................................................... 30

C H A P T E R 6

Helm System

configure your servers, services, IP addresses, resources, and other global system
settings. Click an icon to get taken to the relevant screen.

Note: Servers and Resources are covered in separate chapters in more details.

12 Helm System

In this section:

Creating an IP Address ..................................................................................... 12

Editing IP Addresses ......................................................................................... 13

IP Addresses

On this page you can add, delete and manage the IPs you will be using for your servers
and domains in Parallels Helm.

 External IP Address: Click an IP in the list to get taken to the Edit IP Address screen

where you can alter the properties of that IP address.

 Assigned Server: Click an assigned server in the list to get taken to the Server

properties screen for that server.

 Add: Click this button to get taken to the Add IP Address screen.
 Delete Selected: You can see a check box to the left of each IP. If you check the

boxes next to the IPs you want to delete and click Delete Selected, you will remove all
of the selected IPs from Parallels Helm. Alternatively to delete all of the IPs, check
the very top box and then click Delete Selected.

Creating an IP Address

On this page you can add an IP address that is assigned to your network card into
Parallels Helm, for use in services and domains. Once you complete the form, click
Save to save the IP Address.

 External IP Address: Enter your External IP Address here. If you have a range of IPs

that you want to enter, you can enter the range here using the last “to” box. For
example entering: 123.123.123.123 to 156 would enter all IPs in this range
inclusive.

 NAT Address: If you are on a NAT-based network or internal network, and your IP is

masked by another internal IP, you can enter it here.

 Assigned Server: Choose a server to assign this IP to, or choose Unassigned to leave

the IP unassigned to a server until a later time.

 Static IP Address: Check this box to make the IP static (dedicated). Doing this will

allow you to assign a dedicated IP to a domain or a service.

Helm System 13

Editing IP Addresses

On this page you can edit an IP Address’s assigned server, and whether it is static or
not. You can also delete the IP from Parallels Helm.

 Assigned Server: If you want to change the server that the IP is assigned to, you can

choose a new server from the dropdown list.

 Static IP Address: If you want to change the IP Address to make it static, check this

box. To make the IP dynamic, uncheck the box.

 Delete: If you want to delete the IP, simply click the Delete button, then on the next

screen click OK to confirm the deletion.